Mazda Customer Service Complaints - page 2

I bought a brand new Mazda 6 grand touring there was a rainstorm not a flood just stuck in traffic during the rain the car stalled, after 2 hours I gave up on roadside assistance 20 minutes later I had my own tow truck after it sat at the dealer for week they told me the air filter got wet, a week later they told me it needed a new motor and new speakers if that makes any sense I emailed Mazda Gobal and Mazda Mexico where Is happens 2 weeks later Mazda USA contacts me and says the car must have been Built-in Mexico and I need to call Mazda Mexico great customer service great car but don't get it wet, not!

Can You Tell Me Why The Show Room And Flood Lights Are On All Night We Live Across The Road And The Lights Shine Into Our Bedroom Which Is Causing Us To Have Sleepless Nights, This Is The Garage At Leesons Hill Orpington

Hi , just relaying my experience at maple shade Mazda service in maple shade nj. 2921 north route 73. I took it in for broken power window passenger side. I signed sheet which had price for repair when I dropped off. When I called to see if it was finished, they told me and that the sheet I signed did not include the price of the part , or they thought I prepaid for the part , thus the price I signed for was now $200 plus more. Seems kind of misconception, I paid for repair but was not happy how it was handeled.

Dear Mazda,

I live in Saint Petersburg, FL. I was driving down to Miami when the tire pressure sensor went off. I went to Gunter Mazda on SR 7. I was told by the intake service person they are not taking walk ins today. She never asked what we needed. I'm not a mechanic but how long would it have taken to put the air in the tire? She still refused to help us. I live four hours from Miami. I needed the make sure the tires were filled properly for the return trip. I ended up going to the local gas station. I've had this car just over a year. I was under the assumption that any Mazda dealership could help. Maybe I'm wrong but I don't think Tyrone Mazda would have done that to me.

Thank you,
Susan

This is not a review for your Mazda Corporation this is a review for a partner that you have partnered up with in San Rafael California Marin Mazda do not have anything else to do with this company that you are associated with because they have the worst company in the world and you're putting Mazda's name with it and it makes you guys look like so be done with Scotland car yard Enterprises is a sleazy unethical illegal practice you guys will lose your good name as a great car and great service company if you continue doing business with the sleaze bags at Marin Mazda thanks for listening PS someone should call them right away and see what the hell is going on down there and if you'd like to call me back you can

I bought a CX-9 a few weeks ago. It is the third CX-9 we have had in the last 10 years. So I have 1400 miles on the car and I am driving down a 5-6 land freeway in Phoenix. A truck ahead loses several wood items that cover each lane. Several cars and trucks had no choice but to motor on which I also did. I ran over some wood crate or whatever. Ruined my driver side back tire. Had to replace at more than $300 which I added road hazard protection for $35.00.



You guys should have covered my 4 tires on my new Mazda or at least gave me the chance to buy tire protection. Diappoints me. Whatever. As they say in Russia "tough

I'm currently leasing my 2nd consecutive Mazda '“ a 2017 cx5 grand touring. Last car was a 2014 Mazda 6 grand touring.
I like your cars. I don't much care for your dealerships.
It says on Mazda of Culver City website and on a large screen inside the service center that the first oil change is 7500 miles.
The service advisor said every 4 months or 5000 miles. I asked why the literature is different. He said it may depend where you live. I live near the dealership that has the sign and 7500 mile recommendation on it's website.
I'm paying every month for windshield, ding and other protection. When I asked the service manager how I would go about getting a ding fixed he said he'd look into it if I sent him a copy of my contract. I bought the car there and was sold the extra protection there.
I mentioned that I have some trouble with the Nav system. He said that a system update might help. I asked for that. He said no system update is available. I asked when it might be available. He said, we never know'. I asked if Mazda contacts them when an update is available. He said no. This mystified me.

I Bought A New Mazda Cx5 From Saltmarine In Northern Ireland 2 Years Ago Complete Electrical Failure Last Thursday On Way Home From Work. Told By Saltmarine Staff
Couldnt Look At Car For Two Weeks . Warranty ?what Warrannty . Joke Of A Dealer.
Have To Hire A Car Now To Get To Work. Another Mazda Dealer Cant Find Fault In Car. Unreliable ,unhelpful .working Mother Of Two Kids Where Is The After Sales Service .
Non Existing.
Dr

I thought you might like to know how my wife got on when she went to the Mazda franchise at Milford Surrey, were she originally bought her first new Mazda 2 automatic and is now looking forward to replacing it when the next plate is due! on her arrival 2 sales persons were sitting at the desk together, no acknowledgement at all she was the only person there at that moment 2/3 mins past one said can I help,she asked for a trade in price against a new Mazda 2 he asked about the mileage=(25000mls)never took the trouble to look it over he glanced out of the window and said 3,100 pounds,we have had it valued and it's worth more,the mileage as stated above is very low for it's year and also it has service history,yes she will have another Mazda 2 auto but not from that garage,one wonders if they are paid too much,sorry but this is appalling customer service R.Wainwright.

This is about a Mazda I origionaly co-signed for with my son and had to return the car the next day. This was 2 and a half years ago on Labor Day. Nothing wrong with the car. When we got home we found out my son couldn't pay that high of insurance on the car. Went back the next day and the salesmen all said, "Sorry. There is nothing we can do." I sat there for 5-6 hours. No one would help me. My husband was gone M-F(trucking) and I was still grieving the death of my daughter! A black salesman(James?) sent me over to Nissan. I had to end up with a new vehicle Nissan after I gave up my other one first. Then at Nissan they took back the Mazda, charging me about 5 g. more than the day before. I have a 2014 Nissan Versa Note and still owe about 14 g. after 309.00 mo. pymts. since then. The cold-faced salesmen and supervisor there at Kings Auto Mall need to be dismissed. This is not customer service but customer abuse.

2016 Mazda CX5 and have owned it since last spring. Vehicle has 15,000 miles and has been in shop three times for squeeling and grinding brakes with no resolution. Dealership points finger at Mazda,as they are supposedly working on a solution for CX5's with this issue. Getting impatient with Mazda and may end up being my first and last Mazda.

I purchased a JEEP PATRIOT 2015 from Mazda Roswell in Roswell GA. I am displeased with their service. On 4 attempts they have not fixed the wheel bearings on my vehicle and now are telling me I will be stuck with this none working truck. I asked them to select another vehicle and the sales person reben told me I must bring 2 or 3 thousand dollars in order to do so. HELP

Mazda has known about the Tribute's issue with the airbag light coming on and it being cause by a faulty seat belt sensor which would cause the airbags not to deploy during a crash. I contacted customer service and they would do nothing to help me with this. So if my daughter (who drives the Tribute) wrecks before I can get it repaired and the airbag does not deploy I will own Mazda because they knew about the issue and did not put out a recall. It looks like the safety of your customers would have made your company issue a recall as soon as you were aware of it, shame on you Mazda.

We hav 2 problems : rear bs other working, 1200.00 to fix!!so, we have an unknown passenge slide 12 inches Crack down the dash with a tacky feel in the smfer. Lately we had a SRS code. We n brought it in, for.110.00 that checked it but stated they need to.remove the dash to further evaluate the ussue.my partner was charged 110.00 0er.diagnosis!!! Now told.to return for dash removal..Seinfeld another 700.00.to.understand and fix defective airbag. I'm not vehicle unsavory.....I smell money scam!!! What r ur thoughts. What r the TSBS

Hello,
This is Ahmed AlGhadani,from Sultanate of Oman, I bought a Mazda cx-9, 2016 model from the official Mazda Dealer.a week later I discovered rusting spots all over the car base (chassis). Which was weird for a new car. I approached the dealer for inform them about the problem but they refused to admit and take responsibility about the car. I then approached the Consumer Protection Authority to help me but again the dealer refused to admit what in the the car base is rusting so I had to appoint an expert who is authorised by Ministry of Justice to be the judge and again he confirmed the existence of the rusting. Then they offered my painting the car base with anti-rusting chemical but without any warrantee that the rust will not come out because they said it is not their responsibility to work it out. After that, with the pressure of the Consumer Protection Authority they agreed to give the warranty for three years only. So I told them to withdraw the case from the court I need them to pay me back what I spend of the expert and to give me compensation for what I suffered but they are refusing
Now I even don't want the car because of the mental pressure they put me in.

I want you to help me please.

Refer to the above mentioned, I bought the Mazda 3 in May 2015 last year. I detected the above matter and send the car to service in June 2015.(mazda service centre jln 227 pj). According to the service advisor, the car have cracking sound at engine compartment while accelerated obviously when go up hill. They also feedback to me this problem will need refer to Japan. It had drag for almost 1 year plus and after countless checking and repair they still unable to fix it and most disappointed is Japan side couldn't give any feedback. The advisor keep saying waiting Japan advise and now my car milage is about 60k used and this problem still keeping unsolved. I hope you can give me a solution on this asap as it had been drag too long.

Horrible experience,at wesley chapel mazda in florida. Sales person extremely rude and rushed. He wanted another sale, so he dropped us and decided to not show us any of the car features. We got stranded today without the tire lock jey. Tire pressure going down and we were on our way to Orlando to disneyworld when we saw there was a nail I tirw. No one could help us because they needed this key to unlock the tire. Our entire vacation weekend was ruined. Hate mazda and this dealership. If I could, I wouldn't even rate them with one star because they don't even so deserve that. Very negative experience.

I first contacted the Mazda dealership customer service on Sept. 1,2016,explaining that I have not gotten ant response from the PoughkeepisNY dealership regarding the illegal trade in of my sons car. The title, which was in my sons name had been forged, was accepted as a trade in for the purchase of a new car. The salesperson, which I contacted said there was nothing he could do and that the trade in was a done deal! Since when is forgery not a crime? I have been relentlessly contacting customer service for answers and have gotten no results! Time to take further action! Ref

I recently contacted Mazda Corporate about the controls for the heater and AC malfunctioning and having it back to the dealer. 3 times in 9 months they have had it in for repair 2 times for several days. The last time I picked it up I didn't even get home before I realized they had broken the buttons in the console (Navigation and radio buttons)while fixing the AC control problem. This is unexceptable!! What ever happen to coustomer service? When I contacted Mazda Corp I was never contacted. The Dealership is Cogswell Motors in Russellville, AR. needless to say I'll not buy another Mazda!
The vehicle is a Mazda 3 touring.

I purchased a 2016 Mazda CX 9 Signature and am ashamed to drive it. About 3 or 4 weeks ago I hit a small animal and tore the trim off the right rear wheel well. Seems Mazda can't get me replacement parts. $45,000 car and I am ashamed of it. Won't make this mistake again.

I have a 2011 Mazda 6 with 66409 miles.
This car is an automatic. The car does not start in Park gear. However, it does move to Neutral and starts.
I called my local Poughkeepsie dealership to explain the problem. They notified me that the car was out of warranty and in order to have it fixed I must pay for the repair.
I then called corporate headquarters and was told that they would contact the dealer , explain the issue, but I would be responsible for a diagnostic fee.
I spoke to the dealership, they informed me that I was responsible for a $105.00 diagnostic fee.
With that I explained that I would call the Better Business Bureau.
I am a car owner for over 40 years. My husband and I drive over a 1000 miles a week. Presently we own 4 cars.
I have had many cars over the years and feel I am aware of what is "normal"for modern day cars.
To my knowledge, a 2011 AUTOMATIC car should not move out of PARK to start in neutral. I feel this is a defect in the car that poses a safety issue that I should not be responsible for. I would appreciate your assistance in this matter.

I visited Mazda in Moon Township, Pa to ask if they could do a trade in on my ford focus 2013. I am having little success with Ford to remedy a problem with the automatic clutch. It has been pulled, cleaned and seals put in twice. Now the engine light is coming on and lost power. Ford is aware...still no action. The question was simple. Could you do a trade in for a mazda CV3? The young lady that opened the door for me was trying to ask him that same question. The man at the desk stated: Didn't we just go over all this last night? Remember what I said? The girl replied, yes and turned to walk out as I followed her and said, does that mean yes or no? She did not reply, but started showing me a mazda I liked. As we walked around, a woman and another man entered the office. They laughed and carried on to the point that I could not here the girl speak as she showed me their inventory. I waited another 10 mins. when the young lady called to the office and said...Is she going to be able to make that deal without going over $300 a month. Being close to the office, the room got silent. All the laughing had stopped. Then the man walked over to me and said." I ain't gonna be able to do it for under $300 and walked away. I said Thank you as he stomped back to his other co workers. I know my car had problems. I had leather put in it, heated seats, just bought "run flat tires" $600. It wasn't a junk car. I keep my cars looking clean. I really felt that I was invading their territory. NOT ONE PERSON, other than that young lady, who by the way, apologized for their actions, said hello to me. When she made that call to him and said..Do you know what you are going to do? She doesn't want to sit here all day. That put him over the edge. We were interfering in his storytelling. That is RUDE!!!. I owned a Mazda in 2012 and loved it. In fact I bought it in Moon Township. I won't be going there ever again.I'm done. Just out of curiosity....Have your sales dropped since they have been there??? All they needed to do was say ..sorry, but we can't do that. Ashame

If you are looking for a car loaded with recall issues that are not attended to than by a mazda 6! My 2010 Mazda 6 passanger dashboard literally melted in the sun! Other car companies with this issue issued recalls, not Mazda!

Also, if you want your neighbors to start hating you, another great reason to buy a mazda! The factory alarm has plagued so many owners (do a quick search) and goes off at random times with no fix unless you leave your doors unlocked! Finally after going insane listning to the alarm at 3Am 5AM and any other time I left my doors unlocked only to find my card rummaged thru by a thief yesterday morning. Why Mazda would not fix a melted dashboard and malfunctioning alarm for their customers is beyond me, NEVER AGAIN!

I have owned four Mazda's in my life, and I will say that I will never purchase another one of these cars. I bought my wife a Mazda CX7 one year old. It is a 2010 and now has 70,000 miles on it, very easy miles. We just had it break down, needing to replace the turbo and catalytic converter, $3,600!!! My Mazda dealer told me these cars always blow the turbo early, and that Mazda had set up a special warranty to cover them. Turns out my VIN number wasn't one in the extended warranty group, that is b.s.!!! I asked, "is there something you can do for me?", he replied, yeah, I can replace your turbo". Arrogant jerk. Let me tell you my son and I are fanatical about taking care of the car, changing the oil every 5,000 miles. In addition all Mazda cars have the cheapest brake systems. After 70,000 easy miles on this car I am also replacing my rotors for the SECOND time. We replaced the pads probably 4 times already. My wife drives easy and there is no slamming on the brakes, they are just no good, on this CX7, my old 626, my old RX7 and my more recent Mazda 6, all bad brakes. I am very disappointed to have to spend $3,600 on a repair Mazda KNOWS ABOUT. I am very unhappy.

I have a 07 Mazda cx7. Since November of 2015 I have spent 15000.00 yes 15k on a new turbo a new engine a new front end. All due to an oil leak and a knocking no ice I heard. I am now back in the shop for the third time for the air conditioner. And the check engine light came on again. EGR valve is out. It has a new engine!! I'm in Pueblo Colorado at Sale Spradley. Don't bring your car here to get fixed.