Money Magazine Customer Service Complaints - page 2

You supposedly offer a download to tablet for print subscribers. I put in my address and account numbers and then it wants my credit card number to verify what country i live in. Really. You send me the mag every month so i assume you know what country i live in. I guess it would be nice to have the tablet version but you make it to difficult for no reason that is obvious to me.:-(. Keep your app! When you truly have your customers in mind let us know.

I ordered a subscription of Money Magazine online and received confirmation email stating paid in full. 8 weeks later I received a bill in the mail for the subscription that was paid. I emailed then and though I got a reply that I will hear from them in 2 days I did not. When I called their phone the operator was confused and did not know what was going on, her supervisor was equally unhelpful. Ultimately someone supposedly in charge said that they never got paid. My card was debited $30 and they refused to acknowlege it! So they lost my money and did not acknowlege it. Way to go champion of the consumer. Needless to say, I cancelled my subscription.

I had a problem with my subscription. I had no success on line. I called and received help from a representative in India. I asked to speak to someone in the United States but he insisted he could help. No offense but I prefer to have my problems solved by honest working Americans. He tried to help but eventually placed me on hold to speak to someone. It was an American and she handled my problem. Please don't outsource. Hire Americans to handle our problems.

they use a 3rd party outfit called synapse that sucks you in with a cheap rate and then automatically renews yr subscription at full rate. Tried to cancel and after an eternity of waiting they can't find my subscription or cancel it......avoid this pack of thieves.....

I subscribed to Money Magazine in November. I have not received an issue in more than two months as of today, March 17. Trying to reach you via e-mail to your website has proven to be a waste of my time. The week before last, I received an automatic response that indicated I would hear within two business days. A full week passed w/o my receiving a response, so I submitted again, March 11. Four more business days have passed w/o a reply. WRETCHED! Why don't you provide a USPS mailing address that is easy to find? How can I write to your customer service when I don't have a copy of the magazine at hand? You folks are wasting my time, not a good omen for me to resubscibe. In fact, I may even consider cancelling my current paid subscription. Any comment?

TERRIBLE!!! I signed up for a free subscription to get a taste for the magazine but didn't like it. So I canceled within the time period they required. Then they have the NERVE to send me a COLLECTION NOTICE three months later. This magazine has poor advice for those serious about building wealth. The only thing worse is their customer service. PLEASE PLEASE AVOID THIS MAGAZINE.

Customer service for Money Magazine is AWFUL!!! Have had nothing but problems renewing my gift subscription and after 4 phone calls and multiple emails, they STILL can't get it right. I will be cancelling the gift subscription and getting them something else.... if these people can't even get an address right, I sure wouldn't trust them to offer financial advice!!