Motorola Customer Service Complaints - page 3

i have moto g3rd gen. Motorola customer care and service center very worst service support

My phone number hasn't been activated and I purchased minutes with a credit card I purchased the $50 plan please activate my phone my number is Thanks

I bought a Motorola Bluetooth model 730 on/about August 20, 2016. Worked fine until today Jan 26, 2017. Now won't pair with my Samsung Galaxy 5A. Is this a warranty situation you can address?



Richard F Stanfield ... Roanoke, VA

I have been waiting on live chat for a long time. What is the problem?

I am very disappointed with Lenova customer repair. I feel I have been badly misled on price and repair time. I would not have had the phone repaired if they had provided me with accurate information.
I was told that the repair for a cracked screen would cost £59.62 and the website indicated I would get the phone back within 2 to 5 days.
The Repair cost was much higher than the quote at £79.04 vs the quote of £59.62 and there was no explanation of the difference.
The repair time was a full 8 days from the day they received it, Not 2 to 5 days!

My advice, get your Motorola repaired at a local stall and the worst case is you will have to buy another phone which would only be 2X the repair cost..

Terrible service from a company that produces good phones.

This is the worst service center experience i have ever had. They told me that your phone will be ready within 15-20 days. The first time i called to confirm weather my phone is done they said it will take 2-3 days more and the second time i called they said the same. Now the third time they said yes and you can have your phone back.But when went back to the service center they said no your phone is still having issue and it will take 2-3 days more. Today i got a call form them saying that the process will take 8-10 days more. I have no idea when i am going to have my phone back. Its been more than a month. MOTOROLA, I am done with you. i was't expecting this type of service experience. The only call i am getting is to hear the same thing " Sir your phone not done it will take few more days".

I registerd a complaint in month of november 2016.

Till nov my problem is not resolved or nor i have any info from service center

I never see this type of service center work it's very poor.Your B2X service center in Pune is too poor and I will give rate this -1

Don't buy Motorola ! Horrid customer service, didn't honor warranty. hate them.

Damn and stupid service by the motorola service center in Kukatpally.Within 2 months of problem resolving again now the problem is repeated.Why do you give such a lame service and make customer suffer.

Very poor service in mangalore karnataka.....i have given my set on 12/10/16 after that i have contacted 3-4 times but every time they say.......they need 10 more days to repair..................Mithun

worst service i have ever seen.
actually i found an issue with my charging adaptor,and complained on 20/09/16
and today is 14/10/16, its about an month, and still i have'nt got any solution.
plzz someone cancel their license/authority of service center.
worst worst and worst service i have ever seen from the company.
the bar is going continously down from my side.
i just want solution thats all and will also suggest my near,dear and loved one to, do not go for MOTO.
thanks

MOTo service centre very worst .no response call and talking. my mobile moto e2 one year waranty not completed,but OS and SOFTWERE problom.so service centre paid RS.950 charges.sobvery worst for moto service centre. one week ago but not mobile service.

I have never seen such a worst service from any companies. Motorola tops first on worst list. They do not care customers. They do not have control over their own service center. Service center in Ernakulam, Kerala is a waste. Good for nothing. Customer call center is also useless that does not have authority to help customers. A team of useless attends the call.

I have never been to any customer service worst that Mototrola, Pune. I bought MOTO G4 plus 2 months back. At sudden one day phone gets switched off. But a new phone gets switched off just like that isn't the worst part, the horrible experience was visiting B2X Motorola service center to get the phone repaired. it took me 8 hours to get my phone submitted because of crowd. In one look they said it will take 10 days and now its been 15 days and still haven't received any call back. More to it, they don;t pick up call in case you want to know the status of your phone. Worst service received. I sincerely request authorities to take stern action in this regard otherwise Motorola will lose a lot of customer base

Thank god I found this site. I've been transferred and cut off with the other numbers that got me nowhere. The website is a joke. I just dialed the number and pressed ### and finally got my problem resolved. You rock!

Work Order No Handset given on 3rd Aug 2016 and no repairs done. Charges Rs.345 taken as advance and not refunded. Reason given is Part not available.

The person sitting in the Service Center doesn't know what is happening in the service center.

No attempts were made by service center to even open the handset. The service center representative also tells lies to the customer. Yesterday he gave in writing that the hand set cannot be returned and is sent to Pune back end office. It will take 4 working days to return the handset. Later we spoke to one Mr.Sweth amd he said that the handset is with him and we can collect it immediately. I got the Handset at 7.00 pm after waiting in the service center for 1 hour.

I have given My charger for exchanging. Which is in waranty. From Last 3 days They are just saying in one day, you will have charger. it's been 1 week and now they are not taking call.

Worst Service I have ever got for any of the electronic equipment bought by me. Service people are ruthless and misbehaving. I submitted my MOTO G2 for repairing the charging port. Which is a very common problem as I learned from internet(P.S-Never buy any motorola phone. Initially they told me to come after 4 days for receving the phone. When I tried to inquire about my phone over the phone number provided on service receipt, I found that this number is not working. I went to collect my mobile after 7 days just to know that they dont have the charging pin spares available. It will take another 5 days for being repaired. There is no other way, you can raise the complaint on motorola service centers.

I have submitted my phone at one of your service centre located in Shaheed bhagat singh market , new delhi named as Ensure Support Services (India) Ltd. with Workorder No



It was worst experience from the day of submitting my Phone till now. Worker at service Centre are behaving like moron, these guys don't show any interest to understand the problem faced by customer. I have tried to call them several times and they don't even pickup my call. Initially they give me time of 7 days for repaire. They don't have any fixed time period boundation for repairing.



There was some issue of back camera for which ,I have submitted it at service center under warranty period. while returning my phone to me after 18 days they told me that some camera module was replaced. Then I checked my phone and found motherboard of my phone was replaced with 16 GB Board on the place of 32 GB Module of Mine, Even Display also not working normally. So Again I have deposited my phone there and waiting to get it in the same condition ,in which I have submitted it earlier.

FIVE phone calls, FIVE person, THREE weeks later I finally get my phone. Wait, not finish... What do I do with my defective phone? No instructions, no mailing address, no shipping label... No nothingÃ?â??Ã?¿ I guess I should keep the defective phoneÃ?â??Ã?¿0r do I need to talk to FIVE persons

Its been 2weeks since i had damaged custom Motorola Droid Turbo 2. Cannot get this resolve...the Droid 4months old. I hvae talk to 5 reps, 5...still got this damaged Droid. August 5, 2016

i m really not satisfied with the service these centers providing

i have purchase new moto g 4 from amazon.com on 17th july 2016.

i m satisfied with the mobile features they provided but with a malfunctioning charger, so i reached to nearest searvice center to me i.e. near M.I. Road, jaipur. After gaining knowledge from the store i come to know that this service centre is no more working for services they only sell motorola accessories. Then i Left with only one service in jaipur i.e. in shyam nagar, sodala which is not so close to my home or office.

first they instruct to wait for 10 days for ordering from head office (those 10 days was very tough because it has turbo charging feature due to which it takes 4-5 hours to completely charge). after 10 days when again i reach to service centre they provide the charger without USB cable which earlier i have submitted to service centre and when i want to talk about the matter they are simply saying just talk to our senior head.

so i call for the senior but there is no schedule time for seniors to report , then i demand contact information of senior , staff there very rudely ignore and didn't provide any information.

when i asked other people over there i come to know that senior reach the service center as satisfied to them which is mostly after 12:30 pm and service centre open at 10am

This is a complain for Pune Service Centre which is placed in Narayan Peth, the service what the motorola centre provided was horrible. the people sitting there are not aware of their work they need to do, have no manners of speaking to the customers. They have provided us the contact no.which is unreachabe or busy all the time and if it gets connected by mistake the ask us to cal back after 3-4 days for the same thing we have called. My bad experience was that,I had put my Motorola G-3 phone for changing the display.They took around 15 days for the work but didn't inform that the work had been done and I can collect my cell phone. I myself went to the service centre to know why it is taking so long for the cell phone to repair that time they handed over the phone tome. It was really a bad experience for me, please take any action against it if you can.

I wish I had seen some of these comments before I purchased a Moto X last May. I contacted customer service in April because the camera malfunctioned and will only take "selfies". Ironic since I've never taken one. I talked to so many different reps. that I lost count. Just kept getting passed from one to another. When I finally spoke to a supervisor, the call was disconnected and I had to start all over again. They refused to honor the 1 yr. warranty on their product, insisting it was out of warranty even though I had purchased it new within the year's time. Out of frustration, I finally took the phone to a local repair business. They replaced the camera and that didn't correct the problem since it's a circuitry issue. The repair person told me this is an ongoing issue with the Moto X and the Droid Maxx Ultra. What A USELESS COMPANY. The fault is clearly theirs but they take no responsibility. NEVER NEVER buy from this company.