Nissan Positive Customer Service Ratings - page 2

I bought a Certified Pre Owned 2010 Nissan Cube from Jim Keras in Memphis TN, from the employee who was original owner of car. The first weekend i had it, i was going out of town. 50 miles into the trip i blew a tire, because there was a PLUG IN IT! they fixed it but cut my bench sit in the process. Two weeks ago while the Cube had been sitting in my company for over 6 hours, i go to move parking spots to find the interior of the car completely melted! Turns out there was a AIR BAG CONTROL MODULE MALFUNCTION, now INS sure is low balling me and Nissan acts like they are not at fault. Now i have to pick up my pieces, and NEVER BUY A NISSAN AGAIN.

Customer: Sam H. Scaief
Salesman: Efrain Overby
I wanted to compliment Mr. Overby and the
other staff at Southpoint Nissan in Austin, TX for their assistance in finding
the Altima that I wanted at a reasonable price, quick financial service and outstanding delivery. Also prompt delivery of the license plates and title.
Mr. Overby was easy to work with from start to finish and provided a through explanation of the car's equipment.
He also has made follow up calls helping with additions planned for the
Altima.

I absolutely love my Nissan and have had it for 10 yrs (Nissan Frontier...got it w/ 7 miles on it!). About 2 years ago, I was driving from San Antonio to a small town an hour away. I was about 15 minutes from being home when there was a ton of smoke that was coming out of my hood and through my vents - the smell of sulphur is the best descriptor. Anyway, the truck stopped itself and luckily there was a patch of land by the road and I steered into. I immediately jumped out thinking someone very bad was about to happen. After some very, very, very nice people came out to help me (I was also on the phone with the insurance company...multi-tasking/panicking), it was determined that the radiator was out of water. So, the nice man filled up my radiator with water and followed me home. The next morning, I immediately drove the truck to the mechanic and he determined that the radiator hose had corroded and needed to be replaced (relief that it was not as bad as I thought). I was dumbfounded as I had taken the truck in for a routine 7500 maintenance check 2 weeks prior at the San Antonio Nissan where everything "checked-out" great. I went to Nissan HQ in the US and got a very annoyed call from a Nissan Customer Service person. He said that Nissan USA and Nissan Service are two very different entities. He said that the only thing he could do is ding the Nissan parts/service company (I guess they are on some sort of points system) and that was it - no offer to refund the hundreds of dollars I spent on the maintenance...that did not get done! He essentially said that Nissan HQ was not involved at all in customer complaints...sounds bogus to me. Everyone knows that dealerships make money from vehicle sales and service costs. How would this not affect the HQ office?? Anyway, I'm usually very good at resolving these things...obviously with the help of the company. I will never/ever use a service department in any dealership again. I was so very disappointed. This has no bearing on my truck however. It is well-made and has seen me through a lot.

The experience that I have had with Nissan is this, i live in Virginia beach Virginia and I was in desperate need of a car and I went to Nissan in Virginia beach on Bonney rd, and the online Internet team helped me so much, John Precise,Jason Bradford and Mark Eckerd helped me so much, I first was put in a Nissan sentry, and the let me drive the car home,but I needed to show some proof of extra income from my ex husband, needless to say they tried everything to help me get financed,but to no avail. So I turned the car back in and John Precise ,Jason,Mark, continued to call me to see if I was alright and if it was anything they could do to help me. So one night my fiancé took me back to the hall Nissan in va beach va, and he spoke with Mr Precise and the next thing I know they had me test drive a Nissan altima, those guys HELPED!!! Me they never gave up, and the most wonderful part was that they didn't treat me like a customer, they treated me like family, like a friend and that is so rare in this world today. If anyone and I mean anyone need a car and want to be treated with love and respect call the Internet team of John Precise,Mark Eckerd and Jason Bradford because they are an awesome,awesome,awesome team and if I could I would send them on a 2week cruise to Hawaii because they are awesome my fiancé is even planning to buy a Nissan armada suv. Hats off to an awesome team of workers, they are a asset to nissan

I bought a car from Thoroughbred Nissan in Tucson, AZ. After having bought many cars in my long life, I have never ever had such a positive experience as this one!! Clarissa was my sales agent and Angel is her manager and both are very aware of your personal experiences and willing to cut red tape if you are an experienced buyer. They were super! While waiting for the paperwork from the State to register the car (you will like Rod, the Finance Mgr as well!), the store owner, Oscar, came in to personally thank us for buying a car from his store! Oscar treated my wife and I like we were neighbors, and I am anxious to share this with you if you are thinking of buying a car. I usually HATE buying cars because of the negative experiences I have had, but you will even enjoy having these folks as your vendors!! Thanks, Thoroughbred, for bringing back the fun in car-buying!
Dave R.

I had a starting problem with 2001 Nissan Sentra that I purchased new in Stockton. CA I think it was called People's Nissan then. I called and went in to explain problem and the Service Adviser said the problem was most likely due to recall on crank sensor. There was also another recall, but he said this would not be causing the non-starting problem. He quickly handled the problem, and, he was correct that the problem was the crank sensor. I just want you to know how much I appreciate his expertise and professional service, and, promptness. He is indeed a real asset to your customer service division. His name is Patrick Halnan. I wish there were more service advisors like him, and, I want you to be aware of his excellent and superior business philosophy on handling service issues. I will no doubt go back to this dealership to buy our next Nissan. Thank you. K. Bates