PETCO Positive Customer Service Ratings - page 2

I work in retail and my experience today made me go home and google where to leave this comment. I don't really know the names of the lady that was involved and I am sorry. Apparently, before my 5 year old son and I arrived, there had been a big spill of dog food at the front cashier. While my son and I were waiting in line to check out, I noticed another cashier with a big shop vac ready to clean the mess. I was trying to imagine how the next few moments would play out when the vac was turned on because my son has a small hate of loud noises. When I vacuum our home he runs to another room crying and screaming. This is not what I wanted to deal with on our little adventure to Petco. THANKFULLY, the cashier that was cleaning the mess looked at me and asked if it would be ok if she started the vac. That was amazing! Most people in retail wouldn't really care and would have just wanted to get the mess cleaned up so they could get on with their days, but she was thoughtful and courteous enough to ask first. This made our visit so much more pleasant than I was imagining it to turn out. I wish there was a more direct way that I could get her recognition for her actions. That is the way you put customer's first. Thank you for employing such a shining star!

Love love love the Petco in council bluffs, Is. My puppy trading experience is as good as it gets. The trainer is awesome. The workers are also very good. I will definitely send my puppy for another round of classes. And there was no pressure.Council Bluffs,IA has the best dog trainer ever.

We found an experienced dog trainer for our puppy at Petco in Medford, Oregon. We did 2 full 6-week sessions with Leane Caldwell who was an experienced dog trainer. She was wonderful!!! She knew how to communicate with our dog and other dogs and the response was amazing! We were angry and upset to find out that she was let go of her job at Petco. We were given false information about why classes were cancelled. This made us more angry!!!! We think Petco did an injustice by letting Leane Caldwell go of her job at Petco. What horrific thing did she do to lose her job? We are not happy with this at all! She was a trained and experienced dog trainer with a college degree in animal behavior and a M.S. degree and years of experience with dogs!!! We wanted to let you know about our sadness and anger over this matter!!!! We chose not to pursue more training at Petco because of the following reasons. The replacement dog trainer, Bonnie, is not near as experienced with dogs as Leane Caldwell is; we were given false information by Bonnie over the phone that the class had been cancelled due to a family emergency and when I asked Leane, she said, No, I did not have a family emergency, I was suspended for a few days"; when I confronted the Assistant Manager, Shannon, at Petco, asking why Leane was let go, at first Shannon tried to tell me that Leane left on her own, and I said, Wait, stop"!, I know she was let go, then Shannon backed down to admit that she was let go. We don't like lies and deceit. We are contemplating not to shop in your store any longer!!! We realize that we are only 2 people in this world, but we could not let this go without expressing our deep concern and dissatisfaction with the way things were handled with Leane Caldwell, our wonderful dog trainer. Thank you for your time.

Last night, the cub scouts of PACK 198 in Cheshire, CT were at the PETCO Store #796/Wallingford for an educational session about animals, their habitats and taking care of them. The session was led by Assistant Manager Tim and aided by Store Manager, Andrea.

I speak for our whole den in commending the awesome job done by Tim and Andrea. What was meant to be a 30 minute session, lasted a little over an hour- and our little scouts continued to pose questions. Besides having an in-depth knowledge about the subject, Tim excelled in teaching it- patiently answering each and every question. It was evident that not just scouts and parents, but Tim and Andrea were enjoying every bit of this session.

PETCO professionals have a phenomenal capacity to reach out to the community with its educational programs. I do hope they continue the great job they are doing.

Thanks Tim and Andrea !

I just had the best shopping experience I have ever had today at your Fairbanks Alaska store! My dog is on a strict diet of fish and potato puppy chow. The new brand we buy him was sold out of the big bags. They were expecting a shipment in later today. But instead of making me come back later, General manager Sean offered to price match the small bags for me. I have always loved the employees at the Fairbanks location, but more so now. I go in a few times a month and will continue to give my loyalty to Petco. Thank you again for providing and awesome shopping experience!!!

Thank you Steve Dulack, from the Davenport, Iowa store, for owning up to your Petco guarantee. Ruby now has medicine to help her feel like a normal ferret again.

Thank you to Loel at your Bend OR store!! You were so helpful and knowledgeable.

I have just reciently had the best CS experience with Petco. At first I bought a Midwest Series XX-Large Dog crate. I received the item in terrible condition - corners torn on box, scratchedup/dented metal and broken crate tray. Because of a previous CS call it was supposed to be picked up and another one sent out. I received the other one today with bent up/ scratched corners again and spoke with CS. They have come to the conclusion to give me a partial refund, pick up the first item and call it a day. Because of all my troubles I am getting the crate originally $220.00 for quite a bit less. The damages are will not keep my husband from using it and we got it cheaper. With a little communication, we are happy customers again. Petco CS really is good if you are doing right as a buyer.

My sister and I were pleased by employee Pam's professionalism and amiable presence when browsing through the fish department. She was knowledgeable and efficient in answering our questions. If it wasnt for her help my 4 year old sister wouldn't have gotten a new pet fish whom, after much debate, we named Mr. Fredrickson. Great job and keep up the good work. Thanks again!

Although I was upset about the grooming of my dog; e.g., there was a skin irritation that resulted in a vet bill, Stephanie, the manager at Petco, Staunton, Virginia, was sincerely sympathetic, she listened, she apologized, and after conducting an investigation, refunded the cost of the groom, and will have the corporate office issue me a check for the vet bill. (Moreover, I saw a sign accepting applications for a groomer). Hence, I am really pleased with the customer care I received and I will happily return to Petco to make purchases in the future.

I have been a Petco customer for years and now work for the SSC and I am proud to work for a company that believes in adoption first. I understand things go wrong at times and its unfortunate that all employees don't have the same feeling that most of my co-workers do. I do know that all store managers are highly trained and their main goal is to make our customers happy in all instances. If you have a problem with any store, please contact the store manager immediately. And if you feel the store manager is not helpful, please contact the corporate office. 858 453 7845 .I assure you someone will rectify the problem.

PETCO. 11985 N. Oracle Rd. Oro Valley, AZ 85755. This is to say that the staff at this location are great! They are so helpful and knowledgeable and have exceptional customer service. My little dog walks in and feels at home. We visit about 2-3 times a month and how the staff still remembers "Noel's " name each time she stops in I'll never know. When I enter the store alone with out my dog--they smile and tell me--I am "Noel's" owner. They really are a great team and I think reminder the pet's name instead of the owner is "great."

I love my dog trainer at Petco! Laura Matkin has done an awesome job teaching our dog.. Bella was completely untrained and aggressive toward visitors at our house particularly men. Thank you Laura for you patience and expertise. I am sooo glad we found someone like you to train our Bella!

I love PetCo, I am PetCo pals member and always choose PetCo over PetsMart. I know therwe were a lot of negative complaints but as the comment below me said, it's the people attitudes towards customers, not overall Petco cause all Petco stores nationwide definitely are not the same and that's a fact!!

Since I don't have a Petco near me, I like to use their online site. It saves me from traveling and I can compare their prices with other online stores. They have frequent online sales with free shipping with a certain amount purchased. PETCO IS THE BEST!!!

I love shopping at my local Petco as well. They always assist me whenever I go in with my puppy and they are courteous & nice. Whenever I can not get to the store, I always shop online Petco; I've never had a problem with Petco, matter of fact I used to take my puppy to Petsmart & their service was just horrible and rude. But for the people who don't agree with what I'm saying here....it's not the company Petco that you are pissed off at...its the people who work for Petco that have nasty attitudes, that are rude and unprofessional to you and your pet...so it's not all Petco's. I love my local Petco & so does my puppy and I would highly recommend them to anyone :-)

Good experience

Wow, I am from Berkshire County Massachusetts and shop the Pittsfield, MA Petco and never have I experienced what you all are posting. My petco store employees are all helpful and never had a problem with any of of them. I have been shopping at my local Petco for many many years. I recently bought a baby guinea pig and she got sick. I forgot to call them and let them know that I was taking her to the vet. When I went to my Petco store the manager was very nice. I showed her my reciept for the vet bill and she gave me the full amount back with no trouble at all. I also shop Petco.com and never have had a problem with them either. Made a few returns with no problems. I love shopping at my local Petco and would highly recommend them to everyone.

I had the pleasure of stopping in the Hillside, IL location recently when I needed to kill some time. I stopped again today, and must comment on Ericka. She helped me both times, and was not only nice, but she took her time to show me all the animals I wanted to see, and she was knowledgeable them. I do not like the closer North Riverside store, but will shop the Hillside store due to the treatment I received. Thank you

The Union City store is well stocked and clean. Because I know what I want to buy when I walk in the store, I seldom need assistance.