ProForm Customer Service Complaints - page 3

Andrew,

I'm sorry you are having a difficult time reading and comprehending English. As stated below, I did call and no one answered. One cannot stay on hold all night for someone to answer the phone or they were busy arguing with a customer as you clearly are doing and not listening.

Apparently your agents can't answer the phone, type in a correct email address, or admit to screwing up an order that was cancelled. I did call, you didn't answer, not my fault I find the games you are playing unacceptable. Instead of doing your job, you insist on arguing a moot point. All the necessary steps to cancel the order were done. Do to inept personnel, from your sales force, your chat force and obvious your department, the order did not get cancelled on your end.

You are definitely one of the worst customer service representatives that I have ever dealt with and I can see where your personnel gets their attitude from. I will attempt to contact someone else at Proform who does not have an attitude and will work with a customer who clearly cancelled her order and made a phone call that no one bothered to answer. It appears from the reviews, you are all horrible at your jobs. Keeping people on hold seems to be your speciality and an excuse to refuse total refunds.

As stated below, please have someone pick up your product in my driveway.

A copy of this email and all the correspondence is being sent to the corporate headquarters of proform.



PS - If you haven't seen your reviews lately, here are some recent ones, that I will also forward to American Express so they can see for themselves that you routinely rip off customers. No, I don't expect anything will be done. It's apparent your organization could care less what people think of them.

hi there, I ordered a hybrid trainer pro in May 2020...but it is September now and I have no information on the shipping details of the product.the customer service is really bad and they keep giving false information.

The worst customer service I have ever experienced! I purchased a pro-form 2000 on June 29. I paid in full. I have gotten no information from them about where my treadmill is and when I can expect it to be delivered. I spent an hour and a half on hold (for the third time!!) with them last week to be told that the shipping company is who I should be calling to find out when it's going to be delivered. So I spent another 45 minutes on hold with the shipping company who told me they don't have the treadmill. I am extremely frustrated with the lack of communication. I should be able to click on the order to see what the status is and where it is. I should not have to make multiple phone calls and spend hours on hold. I get that we are in the midst of a pandemic but we ordered a NordicTrack elliptical and got that within two weeks back in April. At this point I feel like I have been ripped off. I don't even want the treadmill anymore. I called the corporate office only to be transferred to the operator who is not available.

I bought a PorForm 2000 treadmill which wasn't cheap. For $1400 I didn't expect many issues. I went with the more expensive one for the decline but I am so disappointed. I haven't even used it much and the screen completely stopped working! I knew it would glitch but I figured not worry about it and I had just built a brand new house so I was settling into that more. Of all the vendors we dealt with this is the only one I had little to no help with and the only product that failed! I'm an engineer and undersdnsf. Defects but to not get a call back in 3 weeks is unacceptable! I would like to talk to someone in corporate. My item is under warranty but at this point I have no faith. I want the refund for my iFit for the next 2 years. I don't even want to use this anymore. I have no faith this will work for the rest of my warranty. I sent 2 request and multiple calls. Worse customer service ever. If I do not get help after this I will start with complete and detailed reviewed of how you guys actually do business.

Worst equipment, worst service. If someone designed a company to be more incompetent, disorganized or unethical, it would be this firm. They have created the ultimate con on people trying to stay in shape. The head of this firm and everyone working for this person should be ashamed of themselves.

Placed an order for a treadmill on April 30th. Nowhere on the website did it say this was not in stock or there would be a delay. Called Proform a week after the order (because it still said processing) and after being on hold for more than 30 min, multiple times, the representative told me it would ship out in another day or two. Called again a few days later and was told it would not ship till July. Had I known this from the start, I would have never placed the order and went through TD Bank for the financing. I understand that this pandemic has caused delays, but to be mislead and obtain financing on a product that the company knew I was not going to get anytime soon is unacceptable! On top of the misleading information that has now effected my credit score, the customer service from the people I have dealt with is the worst I have ever seen.

So unhappy with proform my uptight bike console stop working after six months proform send me a new part by mail and they spect me to fix it my owner manual says two years warranty and one year parts and labor please don't purchase this brand it's no good

The worst service on earth. Mever will i ever deal with this company or any of its associates.

I purchased a 400i July 1 and I did not receive any update on delivery so I called and a very rude rep said I should have never been sold the product they are out of stock. I asked why someone did not call to let me know, he said I might have to wait another 4-5 weeks for my purchase that they debited my account on July 1st. The rep also said I can call my bank and cancel if I want. I asked to speak to a manager he said I must wait 24 hours and they might call at there convince. This is one of the WORST Customer Experience and Service I have ever received

I received a brand new proform 400i on Friday the delivery guys came in unboxed it and never got it running at all. I have done everything the manual says to do and it will not run. This is ridiculous!!! I paid 289.00 for setup and for them to get it running. I have called several times for Service and no help I want someone to call me back. The total bill for this treadmill is 1000.00.

I purchased the ProForm ICON Upright Exercise Bike and am very disappointed. From the beginning there was a forceful knocking from the left pedal and I believe the screw pedal or crank shaft was stripped. It was only weeks old when, during use, the pedal completely collapsed and fell off the bike. The pedal is unable to be reattached, and by design, a complicated, time consuming and expensive solution will be required before the bike has a chance of being operable again. More specifically, the bike will need to be disassembled and the interior wheel mechanism, the Crank/Pulley, along with the Pedal and related parts, will need to be purchased and replaced. Again, with such minimal use, I believe this problem represents either a design/engineering problem, or the use of substandard parts and materials. ProForm Icon representatives have been unhelpful, even indifferent, when I expressed consumer safety concerns regarding an injury caused by the separation of the pedal from the metal crank shaft. Note: ICON has an "F" rating with a consumer business rating agency - wish I would have inquired before and purchased a better product from a more reputable company.

This is the worst customer service I have ever experienced from a company. I ordered the equipment on 11/29 and still have not received order, don't know status of order and in the 6 calls I have attempted I have been placed on line 30 minutes each time and no one answers. I am sorry I purchased this equipment.

trying to get ahold of the customer service is a nightmare. I have been trying to reach them for two days now and have been waiting on the phone for up to 30 minutes before I hang up. I did not get everything included in my equipment and have been trying to contact them to have them send my missing part.

I need a schematic diagram and a parts list for the Accusmart Fitness Monitor on the Pro-Form Crosswalk, Model PF705024. Where can I get these, if they are still available?

I will never order an item from your online store again. I placed an order over three weeks ago and never received a confirmation e-mail. On the day I placed the order I accidentally typed in the incorrect e-mail address I called back to speak to a rep to correct the address to and was told the system should not have accepted the .xom extension when I placed the order but that he would correct it in the system and send my confirmation...that was over 3 weeks ago. I never received the confirmation e-mail and the money ($24.95) has since then been debited from my account. I've sent a total of 5 e-mail; been on hold with your customer service for over 44 minutes and never received a reply as to when I can expect the order. Since I didn't receive assistance from ProForm I purchased the item for $29.90 from Amazon. I would like a full refund and will be writing headquarters in hopes of receive the proper customer service. This is by far the worst online experience I've had.

Kind regards,

Fay Gunn

ProForm has dropped the ball in service and consumers now know that trying to get ahold of a representative is next to impossible. The are well below average with digital tech as well and social media interaction and just plain old service!

THE CONSUMER ADVOCATES RATE THEM AS A 1. (One) out of 10 compared to their competitors in a recent survey conducted by 2588 consumers in 2015. Just call their # and you will experience the horrific service yourself.then press 2 3 4 etc the only time you will get right through is if you press sales when they take your money.

Two thumbs down from The Consumer Advocate Group 2015

We recently order two of the adjustable jumpboxes which were delivered to our house. After building the jumpbox we discovered that the legs wobble particularly when the legs are extended. Who would want to jump on to a box that is not sturdy? When we queried this Proform told us to send it back at our own expense. I find this completely unreasonable as the weight of the jumpboxes would end up costing us yet again more money. We are still trying to get this resolved but so far I have found the service to be completely ridiculous. I would never use Proform again or recommend them to anyone.