Posted by Vishnyc
In November 2021, I traded-in 3 phones (family plan) for a total trade-in value of $2400 ($800 each) at T-mobile. T-mobile promised to return the $2400 in the form of a one time credit and further credits spread over 30 months. However, I have had to call in dozens of time spending close to 50 hours on the phone with them to get the credits. Each time, I'm promised a refund only to see a small partial credit. Each time, I argue with the company to honor the contract, I'm assured a refund of the payments due.
After I filed a on the phone complaint with the FCC, t-mobile now tells me they will honor the trade in credit but start the 30 month cycle 13 months after the original contract date. They are not willing to give in writing Tbey abrogated the contract.
Given this is affecting thousands of customers, it is possible T-mobile swindles customers of a couple of billion $ every year.
If we get more than 40 customers willing to go to court, we could file a class action lawsuit against T-mobile?