TDS Telecom Customer Service

I am not happy with TDS. Last month's bill was $14.59 more than usual with no explanation, I called several times got no answers and paid my bill less the $14.59 with a note. Now I got a past due notice for the $14.59. Finally talked to someone at TDS today the 19th. I am the one who figured out that the $14.59 was for increase in my monthly charges. Pretty sneaky, no announcement from TDS. Then the lady tried to sell me the landline package!!!

TDS really sucks in TellicoPlains, TN. When the owner died, they bought the private phone system. We have no choice of long distance carriers. Only TDS. The service lacks many of the landline services one expects on a land line.

Their internet service is horrible. Slow and down for days at a time. I now have Hughesnet satellite internet, which is in itself horrible but much better than before.

The worst

Tv is constantly buffering and customer service tells me it's my equipment. My neighbors with tds are experiencing the same issue.

FOX not being shown tonight. Now I can't was my grandson who plays for Michigan. Called Customer Service. Selecting tech support. I was placed on hold for nearly 30 minutes, then call, just dropped. I also said I'd take a customer survey, recording even reviewed my phone number...No callback. Thoroughly disgusted!

This is the worse internet company I have ever dealt with. Thank God we have fiber optic now! I canceled Nov 1st. They are trying to charge me $82 through the end or Nov. My monthly bill was only $43! Half the time there's not service and the other half they way over charge you

I called in to get the correct amount to send in for my next payment. I spoke with a person named Kyle. He gave me the correct amount. Then he proceeded to want permission to send me an email to advise when payment was made. I always send the payment in well before the due date. Now I am being told I need to send in payment two weeks before due date.
I received an email from him and it stated there had been a change made to my account. If I did not make the change to call 888 225-5837. I called and spoke with Amelia. She was not helpful, so I asked for a manager. After waiting, a person named Kathy came on the line. From the very start she was very rude. Very aggressive manner she , with raised voice, said This is to send in the mail a PIN number. This was the first that I was hearing that I needed a pin #. I have been a customer since 1995!
Because of her tone I requested to speak with someone above her because she certainly was no manager!
She attempted to calm down and told me someone would get in touch with me in 48 hrs! What is going on with this company?
First let me tell you about their billing.
You mail your payment to Palatine, Ill , where it should be credited, but it's not. It has to reach Smyrna, Tn before your account is credited!!
Never heard of such a scam!
They will not change the due date for people who rec their cks on the 1st of each month. Meaning you will rec a $10.00 late fee.
If someone knows the person or persons to contact , please post info because this service is becoming a joke!
But that Kathy should never be able to deal with the public ever again.

The autopay DOES NOT WORK! DO NOT let them tell you that you can "set it up" every other month we get a call about our "Service being shut off" because their autopay DOES NOT draw out the payment. You HAVE to call in to make a payment and then they charge you a fee for using their (over the phone service) This is the only network in my area! Its TERRIBLE! If we didnt homeschool I would have already just shut it all down and use my phone. Customer Service DOES NOT HELP YOU! AVOID AT ALL COST!

We have had internet, phone, and TV disruptions on our TDS service for 4 months (since June 2023), have called TDS service 6 to 8 times, had technicians come out each time. And each time the technicians have given us different (and wrong) answers as to why things are not working. Each time, the system is not fixed. The technicians interact with us in non-professional ways, ignoring our statements concerning issues not only in our house but in the neighborhood. This is one of the worse cable companies that we have experienced. If we could, we would switch to COMCAST, but TDS is the only option in our area, which means taht they can get away with very poor service and rude personnel.

Let me start off by saying I work in customer service and try to be very accommodating.

I scheduled my service to be installed in my new apartment a month before I moved as I have a varying work schedule and never know my days off. To request a day off I have to ask a minimum of three weeks in advance. Yet I was moving into an older building and understood there may be difficulties. The first tech came and said he needed a letter from the management company giving permission to access to something vague. He said if I got the letter that day they could return quickly. My management company had never heard of such a letter but wrote me one. I called TDS, they gave me a link to send the letter to them.

After 24 hours, when I hadn't heard back, I called them and was told it would be over a week before they could reschedule and that I was to give a copy of the letter to the tech. I was understandably disappointed but I tried to be understanding. I scheduled it for Wednesday from 3pm-5pm. I explained that I would not have access to my phone, I would be at work, and a friend would be here for them. They said no problem. Wednesday morning I called to make sure they were coming and once again explained my work and phone situation.

I happened to get a chance to glance at my phone around 2pm only to see the tech had already gone to my house. Panicked I called TDS. I was told the tech had come and gone and I would need to reschedule. Frustrated, I asked to speak to a manager. I was put on hold for about 10 minutes only for the guy to come back and inform me there was no one to talk to and I'd need to leave a message. I have worked in call centers, I know there is always someone you can talk to, but he refused. It was obvious I wasn't important as a customer. It was the first time in my life I nearly screamed at a customer service person. Instead, I said I didn't need their business and hung up. The problem being I really needed internet.

However, I remembered a short time later I had worked with a salesman named Darren and I had kept his contact info. I called him and expressed my frustration. He was awesome. He got the tech to come back. When the tech saw the letter he said it wasn't written the way they would like to see it worded but he would try to work with it. It just gave me another reason for frustration as I had sent a copy of the letter to TDS over a week earlier and no one said there was a problem with it then. But between the tech guy and Darren they got it worked out. The tech, Zackery, was also great and stayed late to make sure I got up and running. Individually, there are some great people at TDS. But I'm not impressed with TDS customer service at this point.

Awful. They changed their power requirements and it caused my internet to drop repeatedly. Takes at least a week to get someone out. They say fixed but no. Spent money on new router and cabling to proveg to it wasn't my equipment and they admitted it was theirs. Problem still not fixed. Not enough space here to discuss their help desk and website.
Go with CenturyLink, Verizon or YellowKnife.

One week with TDS and it is the worst company I have ever dealt with. They have no idea what they are doing! No one can answer questions. Customer service is horrible. Service is horrible.

Cancelled my service because they refused to offer a discount when I no longer wanted a land line. I would have paid $5 less per month for dropping my Internet and landline. Hmmmmmm! I was not told they don't pro-rate billing cycles and when I called to complain, they told me it's on their billing statements and available on line. They are banking on the fact that customers don't read the fine print. It's the ONLY way they're making money. They'll be bankrupt soon enough with all of the streaming options available. The worst service and customer service!

Have been a customer for 5 years. At the start, it wasn't bad. Got the promotional 1 gig rate (that you only receive around 350mbps). Then after the period they jacked the price up. Told them I was going to leave their service due to not even receiving what I paid for, so they gave me another credit to the account monthly. Upon canceling, I tried contacting them on the day my billing cycle ended as they recommend and couldn't get through because their customer service is pretty bad when you actually have to call. I finally got through the following day and my auto pay was canceled for that day. Sent an email saying I could pay it again. Great, except the cancelled and deleted all my login stuff so I couldn't pay the payment that was already setup in auto pay. Then I get another bill email a month later for 2 months worth of service (which I still can't login to pay because they disabled my account). I called and got through relatively quickly, just to find out that I was charged an entire other month because they couldn't answer the phone. On top of that, I could pay over the phone and they'd charge me a mere $3 for a convenience fee! I never received any of the last two "bills" because they deleted my account and they wanted me to pay more money to actually have a copy of what they were charging me for even though they never actually provided me with them since they had already cancelled my account! Absolutely do not recommend using them. They charge way to much and you barely receive 1/3 of the service you pay for.

I bought a new home in a small town. I had been saving up for this home for several years and was eager to get in. I checked in with TDS in June and asked for steps of what to do when I needed to move in and they would gladly set me up.

I reached out the worker about 3 weeks ago and told them I was ready to get set up. I had to speak with a couple people to get to the right person knowing I was good to go because I had already called customer service prior.

I reached out to TDS and provided them with payment and also confirmed with them that everything was ready to go. I did get an email with confirmation and proof that I paid. This was July 12 when I paid. $72.00

I took a day off of work on July 21 and was told my TDS specialist would arrive between 0800-1000 and would give me a call 30 minutes usually upon arrival. I work from home as a nurse for a health insurance company, i help people in need- so I had to take PTO and take time off of work. That day, Garrett did not call me before he arrived, however, he was extremely friendly and nice and explained that my order was not built right so he or another employee would have to come out. I asked why. Garrett kindly explained that the NEW FIBER would NOT WORK in my newly bought townhome due to threading. BUT Garrett did say that all i needed to do was call customer service at 10am the next day and someone would just fix the order with the comments left in my system. I asked Garrett to clarify customer service number so I can call back the next day. He gave me the phone number 855-220-2592.

July 22 I called that phone number. I had to speak with several customer service people that told me that they couldn't help me. One in particular got nasty with me. Then, I called back again and spoke with PETER. I kindly asked him to please transfer me to a supervisor. I explained I had just spoke with several different other service people and nobody could help me and I just had a tech out the day before that left clear instructions on my account. I then spoke with a supervisor that was on duty on this specific day. I waited on the phone call for approximately an hour. She promised me everything was taken care of and I would be good to go and a tech specialist would be out on Tuesday between 1pm-3pm. I specifically asked for this time because one of the specialists I spoke to told me it was available but a supervisor would have to approve it. WHen i was on that call I was transferred and waiting 20 minutes with no answer.

I never received the confirmation email that the supervisor promised me so I would have documentation with confimation that a specialist would be out.

Tuesday rolls around. I receive a text someone is coming out. THey come out. I arrive right on time. He gets there, hooks up everything in the garage. THis is taking awhile and then goes out to his truck, I thought he left. I'm waiting it is now after 3pm. When this was suppose to take 5 minutes, right, per GARRETT who had everything set up. THe worker that came out had Oregon plates. I did not get a name. He had a Ohio Buckeyes coffee thermos. He was very kind upon arrival. HOwever, I had went out there because nobody was filling me in on the situation or what was going on. I asked kindly to speak with a supervisor on call JOE. JOE was EXTREMELY UNPROFESSIONAL. I even apologized that he had to deal with this situation on his shift at almost 330 on a TUESDAY. JOE INFORMED ME he was driving back from Estes Park and had "NO IDEA what I was even talking about." I had to EXPLAIN THE SITUATION FOR THE 7TH TIME. I also informed him I had a very ILL FAMILY MEMBER at home. He told me he would be in the office in 15 minutes. I asked him to call me back in 15 minutes. At this time I had to ensure that my ill member was okay.

I called JOE back after he didn't call me back. I explained I REALLY needed to go! I asked what the plan was, did I need to RETURN THE MODEM to them or is someone coming out to check on the situation. I explained I HAVE TO WORK and I WORK FROM HOME SO I NEED INTERNET! I said I needed to go by 4 and i could stay for 45 minutes LONGER but that was it. JOE INFORMED ME THAT HE DID NOT WORK ON OTHER PEOPLES TIME. IT WAS ON HIS TIME.

I still have the modem in my house. I also got my $72 refunded from Michelle who was extremely helpful. But I need to speak with a PRESIDENT STAT FROM TDS.

I have TDS and am on autopay they took payment out twice. Called to get it taken care of first time was on hold for 40 minutes, I then left numbere for a call back did not happen. Called again later that night first person said they had to tranfer me to cable department I said I do not have cable only internet told her 3 times so she said ok I will transfer you to wireless she then transfers me to cable oh no surprise not the correct dept. then sends me to wireless oh sorry wrong dept business needs to help you on hold again next person need finance department at this point I am so mad this call has been half and hour next person is able to put request in but it will be two weeks seriously

Internet is down, cable tv is down. Called customer service 3 times - they could care less. Spoke to a supervisor and he recommended I have another service as a backup! Said the quickest they could get a technician out was in a couple of days.

Researching competitors now. This company is beyond bad.

TDS has the worst customer service I have ever experienced. Hold, Hold and then hold some more after someone finally decided to answer the phone. Then you get transferred, then hold some more. No one will answer if you ask to speak to a supervisor. Then you hang up and they drop all requests The supervisor will not even take a message to call you back.
WORST CUSTOMER SERVIVE EVER. The service itself is not very good either.

Worst customer service I have ever run into.

Tds Sucks! A technician came to rewire and fix internet. A week later someone came to bury wire in the ground and all of sudden Once Again No Internet Service. They visit 2 or 3 times a month. I'm switching to Home Telecom.

Unbelievable!!! An internet company that doesn't have proper customer information system. They could not find my information and kept on passing my phone call to other reps. They were rude and did not introduce themselves. I have been paying them for 16 years and they could not find my name, my phone number, or my home address, in their system.

I started service with Bend Broadband in February 2017 for internet service only. The internet speed was never and issue with very interruptions in service (probably could count on my hands the number of times there was an outage). My complaint comes from the constant increases and inconsistent responses from customer service representative. I paid for a higher speed internet when I signed on in 2017since I worked from home. I find out this year that my internet speed was low since TDS upgraded several times, yet I was being charged for 'higher speed'. Last year there was a 'temporary' inflation fee added to my account - $3.00/month. We all know that it is not temporary. I sold my house and needed to cancel my service. I'm being charged a whole month because I went over by two days and TDS doesn't prorate. I had to go into the Bend office to find out how to return the box since I was leaving Redmond on a Sunday and the office is only open Monday through Friday. The people inside were very nice. I did drop the box off as instructed on April 30th, but I didn't get a courtesy email stating the box was received. I had to make yet another call the the customer service center. My final bill was $73.82- $4.83 more than the monthly fee. I asked why and really can't remember what the answer was. So....today I went to make my final payment over the phone since my account is closed and the automated message said there was a $3.95 charge for over the phone payment. I'm mailing a check for $68,00 (not paying $4.82 on a matter of principal). TDS really needs to look at the way they do business.

We have had TDS 1 week 3 days of it we cannot use it keeps buffering we are going back to xfinity this is junk DO NOT GET TDS

We moved and have not transferred our account balance to the new account. So we have 5 months of payments on the wrong account that they messed up and now they have there people calling to disconnect us because we have not paid on the new account. They have told us several times they would transfer the money to the account and nothing is done. They are selling us a Wi-Fi service that their lines can't provide. It is absolutely awful but in the country we don't have any options.

Every time I call, I never get good service. I make calls about all my service needs and I not once have gotten good service they either hang up on me forget about me. A few times ive been transferred to 5-6 people until im actually assisted. Today i was on hold for 20 minutes and then hung up on. I am at the point no longer showing any nice communication with anyone with TDS. And now today the 2nd person did not give me what i was requesting instead she made an arrangement for me on an amount i do not plan to pay. This company is stupid

I'm so excited for TDS at my house. My salesman was wonderful. But William Smith, a salesman from TDS stayed at my hotel in Twin falls and I just absolutely loved him. He was super friendly. Also the construction in my back yard was minimal. Everyone I've dealt with from your company have been wonderful.

Seems fine to me