US Airways Customer Service Complaints - page 2

We saved for years for a family trip to Cancun. Our flight was cancelled twice, not delayed, due to weather (there was no visible weather problem). We were told that the soonest flight was 3 days later (on a Tuesday). We were to return from Cancun on Thursday! One of our flights was cancelled less than 3 hours before the flight. Customer service took hours on phone. It was difficult & almost impossible to get another flight. US Airways staff was unprofessional & rude (in airport as well). We eventually had to drive 3 hours to another state. This was very costly with gas & tolls both ways. We did not expect to pay $25/suitcase ($75 for 3) as it was not written anywhere. We explained this to airport personnel & asked if the fee could be waived since we had just spent extra money driving instead of flying. They were extremely nasty & rude to us. We were told that we would not pay a baggage fee on the way home since we were flying American Airlines & the airlines had not fully merged. That was not true & we had to pay another, unexpected $75. Both of my daughters luggage came off the luggage carousel filthy dirty! Cancellations, luggage fees, fees for snacks and the treatment, rudeness & unprofessionalism of the staff is unacceptable. I understand weather delays, however, I cannot fathom the treatment we received. I will not fly this airline again and will make sure to pass on my experience to others.

I was on a flight from tampa fl to pittsburgh, pa, with a stop over for bout an hour, In charlotte nc. the plane to go on to pittsburgh was not here, we passengers were told that the delay was because of fog and that the diverted plane had to land In greenville sc and that the fog was causing a dellay but that now the plane was soon to take off andb would land here a few minutes late but still make it in time to pittsburgh. The plane was not here the story was changed to refueling and would be on its way soon two hours and forty-five minutes later after several more lies about this plane we are told that the plane is now on the runway getting ready for takeoff to here. I had called the greenville sc airport earlier and asked aboutvthe weather there and delays and was told that there were no weather conditions causing any delays there , aut all! The refueling dies not take three hours! This late flight caused me to miss my brothers funeral! And the lies, ten minutes ago our plane was finally in the air fron greenville and now a plane is here and the story is hey we now have you a plane, we stoke one and it is lining up now for boarding. I am not happy and really hate being lied to! I missed being at my mothers side and with my remaining siblings for this funeral, and to be lied to is way way wrong!

I have not been able to get through for 3 days and I need to redeem my miles for my grandmother's funeral. I do not have my dividend miles number and there is NO way to retrieve this information online. I have tried entering all information and I still can't log in. The fact that there is no live chat or I cannot speak to a human is unbelievable. I have been a customer for years but I will be flying with another airline after this :/

I have been trying for three days to transfer tickets not able to use due to hospitalization. I have done all I can but cannot seam to get any resolution. Customer Service is not at all user friendly. A call to corporate office does not help.

I scrimped and saved to buy my elderly mother and myself tickets to visit a grandson she hasn't had a chance to see for Christmas. The week before the flight I required emergency open heart surgery and was unable to fly. US Airways is refusing to refund my money even though I explained the situation and sent them a note from my doctor.

I just wanted to leave a comment about my experience in Phoenix and the poor customer service I received.
I was on flight 605 out of BWI to phoenix confirmation code gqqzdr. There were mechanical problems and we sat on the plane for 2 hours while they fixed it. In turn, I missed my flight from Phoenix to Ontario, CA where I had a car waiting for me to get me to Ft. Irwin.
When we finally got to phoenix they rescheduled a flight for me but I asked the woman at customer service if I can go to las vegas instead of ontario, the reason being, my ride to ft. Irwin left due to the delay and I would have to incur the expense out of my pocket for a rental. If I went to las vegas, there were other people providing transportation to ft. Irwin.
The woman was rude and said NO, it would cost them more money, and I said, I guess it v will now cost me more money due to something out of my control and the inability to work with me.
As of recently I've been traveling alot from the east coast to the west and always used us airways, after this experience, I will be using southwest, and I'm going to soar the weird amongst my colleagues about the poor customer service.



John laczkowski

we got to the airporet in tuscson to fly home found out that our had been canceled and did not have get another flight for 8 hours later witch were lucky to get from alaska airlines was the only opening.i think we should get somekind of reinbustment . not very happy with the service 2/15/15

we got to the airporet in tuscson to fly home found out that our had been canceled and did not have get another flight for 8 hours later witch were lucky to get from alaska airlines was the only opening.i think we should get somekind of reinbustment . not very happy with the service

Your phone system is horrible!!! I tried three times, and after inputting a bunch of information, the system said it was too busy and hung up. What horrific customer service!!!

This is the worst customer's service I have ever received. You guys lose my bag and I can't believe you guys lost a big ass green military bag. You guys suck. I hope you guys lose a whole bunch of your stocks and go out of business. This is not the way to treat people. You guys are thieves.

Mymy name is Luis Alberto Gonzalez I am booked that of a US Airways flight 717 from Philly to Charlottethere's a weather alert about a snow storm coming in to PhiladelphiaI have been on hold under your 800 numberfor over an hour and 45 minutes I would like to offer my seat to someone whom I really need itbut I cannot contact your company regarding this changeplease feel free to contact me at I hope this message arrives to you faster than your telephone communication thank you so much for your attention

I've never complained about an airline before, but I need to now.

I travel a lot and have almost exclusively used SouthWest Airlines. With them, I think I've had one delay and no cancellations over the last 3.5 years.

On the other hand, I've had to use USAirwarys for just over 3 weeks and EVERY trip has been problematic! I can't tell you how many times I've heard "Maintenance issue, but your safety is our priority!". Do they really think people are so stupid as to believe USAirways has their best interest at heart?? Instead, we need to ask the question, "Why are there so many maintenance issues???".

Every trip has had a delay or cancellation. Once, my flight was rescheduled and no one notified me. I only found out while trying to resolve a flight issue myself!

There's more, but I'm too tired to go into detail as I sit in the Phoenix airport during what will be my second or third significant delay (5 hours this time). If I'm lucky, I'll get to Tucson by nearly midnight - just in time to catch the rental car facility before they close (hopefully).

Please, please, please . . . use a different airline if you can for your own sake. I would if I could!

Ron

US Airways didn't fulful their ticket contractual agreement to get my daughters and I to Houston from London the same day, and summarily booked us onto the 9.35am flight from Philadephia the following day with no consultations or offer of rebate for the breach of agreement. Refund for only breakfast costs incurred at Philaephia (and not compensation claim for 12 hours missed off our holiday) is still outstanding from US Airways since September 2014 despite their initial agreement to pay. Instead we have been continually lied to by US Airways and more recently total blank, including their refusal to cooperate with the Best Business Bureau on the matter. Never am I going to fly with US Airways nor recommend them to anyone who wants good service - they are a real rubbish company and the worst ever.

After arriving at my hotel I noticed my new Samsonite baggage was damaged on the side (large irreparable dent) and the zipper was missing together with the lock. All carefully hidden by a crafty work from whoever damaged the bag as “they” managed to close the zipper somehow. I contacted US Airways less than 1 hour from arriving and, even though I asked if I could come next day, they told me I needed to show them the bag in person. I took a cab and arrived back at the airport only to be met first by a VERY unprofessional supervisor at the US Airways counter (identified as Will): he vanished. After I found the baggage service on my own I, again, was received by another unfriendly staff (Ms Jen, R.) that immediately dismissed my claim saying: 1) that I should have brought the bag immediately, even if I only noticed the damage at the hotel and because whoever caused the damage managed to hide it by closing the bag again. 2) Ms. Jen, R. told me US Airways doesn’t cover zipper damage. I told it wasn`t just the zipper, but also the bag was damaged by a big dent on the outside. 3) She said US Airways "only cover baggage damage if luggage can`t hold any more items", despite the obvious damage caused and the bag being useless without a way to close it properly. Besides the humiliating experience, the unfriendliness and unwillingness of the staff I had to pay for 2 extra $20 cab rides for nothing, when I only wanted to have my checked bag as it was sent: undamaged.

I imagine they would get pissed off if passengers did the same treatment with their crappy old airplanes.

I need ti get a W9 Form for U.S. Airways. Can you please send me a W9 form to my email address:




I work for the Commonwealth of Virginia, Department of Health, Office of Emergency Medical Services.

Have no concept on how to deal with a complaint wrote to them with specific issues but only received a template letter, as a replyeven wrote to CEO but never even received an acknowledgement of email not impressed with US Airlines.

What a nightmare. This companies web site is a disaster. Then the customer service group adds to the issue.
I made my reservations thru an agency. all of my seats were assigned. All were window seats as I booked weeks ahead of time. I logged in thru the US Airways web site to review the reservations. It offered a seat change options so I looked to see if I could move closer to the front of the plane. Seats were available so I submitted the change. I received a prompt telling me that the new seats might not be available in my class. OK. Figured if they were not that the system would default to the old seats. Imagine my dismay when I checked a few days later and all of my seat reservations were gone. I called. Customer service managed to get me window seats on three of the 4 legs. Nothing on the longest one though and that is a 4.5 hour flight. I have spoken to a number of people and they all say how sorry they are but they can't fix the problem caused by their system. Shame. Why call it customer service if they can't fix issues. I won't go into details about their credit card. It's another long story and in the end, just as frustrating I recommend against flying this airline.

US Airlines continues to be the worst airline in the business. We thoughts were confirmed today on flight legs from Tampa to Charlotte then on to Charlottesville, VA. The flight left Tampa, normal for US Air. Arriving in Charlotte, late, we raced as quick as we could to the gate only to find the plane still there, but the gate closed. Not one, but five people, I'm sure our seats had been filled before we ever got to the gate.There was not help at the gate. Went across the isle to try to get help, although the agent was there, basically it would have been the same as if no one was there, was instructed to go back to the original gate. Of course once the pushed the plane back, the gentleman arrived, same no help. We were sent back tracking back through the terminal to customer service. 5 hours later, we finally got on our flight on to Charlottesville.

In late July, 2014, on a return trip from Hartford to Sarasota, Fla., our USAir flight was delayed causing us to miss our connecting flight. This left us with no other fights to Sarasota that day. The only option was to fly to Tampa (60 miles north of Sarasota) and try to find a ride home. The cheapest was a shuttle van that made numerous stops and got us home at 1 am in the morning. We submitted a request for reimbursement for the $98.00 van fare on July 30th and to this day (9/21/14) we have not had one response from USAir. Also there is no way that I have found to call a live person to talk about this.

They have the worst service ever!

My 73 year old Mom (non-English speaker) was traveling from Birmingham (AL) to Madrid (Spain). As the flight changes plane in Philadelphia (PA), I requested a wheel chair assistance to take her from one gate to another. They didn't do it! They just left my Mom in front of a bus and then she had to find her way to the another gate. Thanks God, there were another bilingual passengers flying to Madrid, so they assisted her.

What really makes me angry is the fact that I made an explicit request at checking time in Birmingham. When I asked to the the employee that my Mom needed assistance to go from one gate to the another, she said "yes". Not happy with her answer, I asked her to double check and she replied "don't worry it's in the system". It was awful!

US AIRWAYS’ VERY BAD CUSTOMER SERVICE

I am from Barcelona, and hence not used to the top notch customer service (CS) you get while in the USA. I have been around America several times the last 5 years and I can attest that there “customer comes first”; because otherwise you will be taken off the market.
Even airline companies have been a great surprise due to their good CS. Not US AIRWAYS, which I could qualify as the worst US airline, at least in terms of CS. In fact, the Internet gives proof of the company’s bad record.
I have recently (August 2014) used this company for a BCN-PHILADELHIA and CHARLOTTE-BCN and I have been highly disappointed by their crew’s attitude.
I am aware of how difficult work is for flight attendants within the tightened space of planes, and then I understand that i need to avoid any possible friction with the staff, trying to be helpful to and attentive, overall. Yet, US AIRWAYS’ personnel offered to almost anyone I checked rudeness and contempt, without any reason whatsoever: almost throwing you the food; not having the minimal courtesy with the drinks, just saying “drinks” (when you are supposed to say “any drink”, etc.); almost running while pushing the trolleys, thus hitting the back of my seat (and many others!) several times; not being present when we were leaving the plane (they just vanished once we landed); etc.
In synthesis, the feeling you got the moment you entered the US AIRWAYS plane was far from pleasant.
For all of this I recommend avoiding US AIRWAYS. In local flights within the US they may try a bit harder to act professionally, as customers are aware of the standards, but in international flights they are just easy with their arrogance and disrespect. The worst of all may be flights leaving the US, in which the big chunk of passengers are not US nationals.
Given that airline companies work mostly under price collusion (I wonder if the authorities are considering actions on that), the only option today is to go for the most decent ones in terms of customer service.
In my case I ended paying a high price (1.200 euros) because of the price collusion. Having flown Delta in many previous occasions and with a very good experience overall (bar the food!), I wanted to try another company this time. Not a good idea, for which I say goodbye US AIRWAYS!

how does this airlines continue to be opened???? with all the horrible reviews!!!!!

Best to fly ANY OTHER carrier than US Airways. They don't have a clue what customer service is about. And when they intentionally delay your flight, waiting until 1:30 in the MORNING to tell you they don't have a pilot, and leave you to sleep on the floor of the airport, well, this airline won't get another dime of my hard earned money. They are truly a sorry excuse for an airline.

I Left 2 Ladies Shoes On My Flight From St. Maartan On 5/4/14 To Phila Airport. My Flight Arrived At 6:30 Pm. The Items Left Were A Ladies Tan Wedge Sandal And A Yellow Wedge Ladies Sandal. Please Help Me Locate This Items Since I Have Call At Least 7 Different Phone Numbers And Noone Answers. I Can Be Reached At Or By E-mail [email protected]. My Name Is Maryann Cesario. Please Help.

Where are customer reps?