US Airways Customer Service Complaints - page 3

There really should be penalties for bad business, without customers you' ll wouldn't have business/jobs you'll should keep that in mind. Organizations go out of business and downsize daily. What goes around comes around keep thinking you can people customers any kind of way, KARMA is REAL !!!

I have been on hold for 40min. This adds to my bad experience with US Airways. They really provide very poor customer service and very poor resolution skills whenever a problem occurs.

I have been on hold to ask a question regarding my baggage for over 1 hour 45 minutes and I still have spoken to no one. USAir plays a game of keep-away with its customers and there a no provisions to access any information or receive any assistance except for one central number. It is impossible to believe that a wait time of 1 hour 45 minutes is not intentional. This occurred because i was denied boarding because USAir overbooked by flight. Their lack of response in incredible! I was also denied the legitimate amount of compensation that I was owed by the airlines by the "supervisor" who had no idea what she was doing.

My son and I took a flight from Orlando to DCA (Washington) to MSP (Minneapolis) on 4/5/2014 and the counter attendants in Orlando at 4am in the morning were very rude and disrespectful making myself and my son feel like pieces of dirt. In addition we were told that the option to add first class which was an additional fee of $208.00 would be for the whole flight through to MSP and of course it turned out not to be the case , so again incompetence demonstrated by the counter attendant at Orlando. The best part came in DCA when we deplaned and after asking for help showing the ticket we were told to take a shuttle to another gate- one shown on the ticket - gate 25 and when we got to gate 25 we heard an announcement that our flight had been changed to gate 37, so we had to take the shuttle back to the previous gate we had started out at. WHen we got to gate 37 we were yelled at by the US AIR attendant that because were we late we had to take whatever seat we could and that we were lucky to be boarding and that it is our responsibility to know what gate to be at - even though she did not realize that it was the very US AIR attendants who had instructed us to go to the other gate. I would not fly this airline again their counter attendants were all very rude and very good at making a person feel like they are not human and entitled to any human treatment. They do no offer polite service and compared to flying DELTA -which service was impeccable and polite to all customers and also which announced gate changes on the plan before deplaning. I would also not fly first class because it does not make any difference with US AIR.

There is no customer service. So far I have been holding now for over 45 mins. Will think twice about ever using this airlines again.

My 70 year old father had a ticket on US Airways yesterday going from Austin to San Luis Obispo, CA to visit his 99 year old father. He was scheduled (with a ticket) to transfer in Phoenix on a 10:00am flight. His flight out of Austin was delayed(due to US Aiways) and his flight came in at 9:48am. Instead of waiting for their connecting passengers US Airways decided to instead leave early at 9:55am leaving passengers with paid tickets behind. The next flight was not scheduled until 1:50pm. You would think my father would get a ticket for that flight since they left him right?? Nope, instead my father was put on stand by and US Airways did NOT accommodate him on the 1:50 flight out of Phoenix. Instead four US Airway employees that do not PAY for their tickets were put on as stand by and again my father was left behind by US Airways. The next and last flight of the day was 8:00PM. Just over ten hours after he arrived at the Phoenix airport! I stressed to my father to please ensure he could get a ticket/confirmed seat for that flight and not be put on stand-by again because at this point I realized US Airways would have no problem with him sleeping in the airport overnight. I will say that my father was confirmed on the 8pm flight and he did finally make it to San Luis Obispo 11 hours after he was scheduled to. But what is unacceptable, 100% opposite of good customer service and good business practice is that my father's original US Airways flight arrived to his destination 15minutes early!!! Had they just waited for the connecting passengers 10 minutes he would have not spent 10 hours in the Phoenix airport and everyone else on the flight would have still made it to their destination on time. Seriously US Airways you deserve being the lowest rated airlines in regards to customer service and now I completely understand why you are. So when you are trying to decide what airlines to book with and you have a connecting flight keep in mind that US AIRWAYS WILL NOT WAIT FOR YOU, INSTEAD THEY WILL LEAVE EARLY AND LEAVE YOU BEHIND!!!

I am extremely upset about the fact that no one has contacted me regarding my refund. Someone needs to contact me today. I have waited 3 months. This is very unprofessional.

Looks like US Airways have a record of leaving it's customers hanging in hold. I too, called about a billing question. And I owed THEM money! On hold for over two hours. Absolutely unacceptable, unacceptable, unacceptable. US Airways,

I was on hold for 45 minutes on 2 separate lines and still could not get through. I tried to call the baggage claim center directly at LaGuardia and the number is no longer in service. They put my luggage on the wrong plane. These people are ridiculous. I will never fly this airline again. The service is horrendous. Delays, rude staff and the staff and organization in Cancun was not to be believed. AND they make you pay for losing your luggage. Do not fly this airline.

I waited 30 minutes and hung up.. the customer service VP for US Airways needs to be fired!

I have called multiple times and more than 3 hours on hold...nothing. How long can this company stay viable?

After waiting for 2 hours to talk with a reservation agent to use a cancelled ticket I hung up, and said it is not worth dealing with this company. Earlier in the week I tried to call a couple of times and was informed of heavy call volume so I would hang up and try another day. Everything is an extra charge with this airline and soon I believe talking to a live agent will also be an extra charge. Hope I never have to deal with this company again. Hopefully US Airways will realize it is the customers that keep them in busy.

My flight was already cancelled for 2/14. Trying for the last 3 hours to reach somebody at US Airways, since it's not possible to change flights via computer. No luck so far.... Is anybody working today? Will NEVER fly US Airways again.

the worst airlines, the worst service

I NEVER found a way to talk to a LIVE PERSON. My pocketbook was stolen in the gate waiting area (E7) at CLT. In it was a check to me for $1216, compensation for having been bumped off an over-sold flight to MDT (Jan 25,2014) - not to mention my glasses, cell phone, credit cards, insurance cards.... I've asked, through the compliments/complaints page, that the check be STOPPED and REPLACED and MAILEDto me. NO REPLY other than thank you for your contacting us. AND NO CHECK

My complaint is with one of your promotion companies - Vinesse wine as well as their parent - American Cellars wine club.

I received a flyer in the mail from USair that promoted this wine company. It was to give me 9,000 miles if I purchased a case of wine. I did so but never received the miles. I have called you and Vinesse repeatedly, but to no conclusion. You both told me it was the other guy. I am tired of receiving these false promos that do not honor their commitments. They say it is a one time offer but the flyer you sent me DOES NOT MENTION ONE TIME ONLY. This is at least false advertising and could be consumer fraud. I just today received another offer from Vinesse, if this is a ONE TIME offer, why am I still getting these wine for miles offers. I want my 9,000 miles. Thank you, Joseph Maccia

I've been calling US Airways for the whole week and I couldn't get a live agent on the phone. I called today, wait for 20 minutes, got someone then the line was disconnected, I called back and been waiting for 1 hour and 37 minutes and still no one answer. It's sooooo ridiculous. I might cancel US Airways Master Card since the service at US Airways is way soooo baddd...Does it mean after US Airways merge with American Airline, it's more difficult to book ticket with US Airways and more difficult to speak to a live agent? I have credits with US Airline so I need to speak to someone, otherwise I already book it online. Omg..bad service.

I agree. I was on hold for 30 min before someone came on the line to assist me.!!!! Horrible service!!!

On Jan 04, 2014 my wife and I were returning on a flight from Austin Texas through Charlotte NC and on to Myrtle Beach, SC

The flight from Charlotte to Myrtle Beach was number 2874

We were to depart at Gate 30 but when we got there we were rerouted to another Gate

My wife suffers from severe back injuries and required wheel Chair Assistance, but when we got to the gate (without a chute) we had to go outside and she had to climb the steps to board the plane.

With me pulling her and a gate attendant pushing her, we finally got her aboard the plane. That freezing weather and having to climb those steps but her back in spasms that almost rendered her immobile.

She was totally bedridden for over a week because of this incident.

There was another passenger on the same flight that required wheel chair assistance, I donâ??t know how he boarded.

Someone should look at the situation that a handicapped person requiring wheel chair assistance should be handled better than herding cattle



Bayliss & Nancy Johnson

Flight from Tampa to New York/Laguardia was cancelled (bad weather). We never make to Laguardia to cache flight #1791 from Laguardia to Charlotte and Charlotte to Tampa I am requesting a refund for my booking on 30 December 2013

Hoping for your kind concerned.



Thanks.

Jorge

This airline should be avoided at all costs. Had a flight, BOS to SDF with a stop in Philadelphia. Got to Phili, maintainence issue, cancelled the flight. Booked on flight for the next day and told =, see you then. No word on how to retrieve my bag, no where to stay since I am under 21. They just do not care at all. Called the rebook number they gave me at the airport and was told to check with a supervisor at the airport. This is why they so deserve the reputation they get. No more US Airways for me--and that will include American due to the merger.

I have been on hold to talk to a representative for 28 minutes and you call your service good?. I suggest you change your description of your 24 hour phone service because their is nothing service oriented about this number. Wanda Petrie my number is 520 661 3015. I WOULD BE MORE THAN HAPPY TO HAVE THIS DISCUSSION WITH YOUR MANAGER

My husband and I was delayed and hour at the Greensboro,NC airport on Monday morning,December 23. We were su[pposed to have taken off at 7:10 am and instead we tokk off about 8:15 am. Because of that our flight 3336 from Philadelphia airport to Bangor had taken off right before we landed and we had to go all the way to the other end of the airport at Philly to the customer service in which there was a lady named Star. It took her forever to sit doen to start waiting on me. When she did I started talking about my flight being delaed from Greensboro to Philly and that we missed our flight. She up and spoke up and stated,WELL YOU'RE NOT THE ONLY ONE.'She said that in a smart voice. Well they had us all over that airport. I don't think there wasn't a terminal we didn't have to go to. They had us on standby all day from 9:30am that Monday and all night until Tuesday morning. I walked up to one of the employees at a gate where we were sitting to ask a question and the emloyee said,MY DAY IS OVER YOU CAN ASK HIM ANY QUESTION WHEN HE RETURNS." There was another employee at another gate that I wanted to ask a question to about out trip and that employee stated to me,"I'M DEALING WITH THIS RIGHT NOW I WILL DEAL WITH YOU LATER." To me US Airways doesn't have very nice employees. Their attitudes stinks. They really need to know how to speak to a customer to make things better for them. I would not recommend anyone flying US Airways. But if my husband and I can get back home safely I will probably never fly US Airways again if at all possible.Also they issued us boarding passes all day for standby.There was one employee that offered to help me. Her name was Lolitta. She took the time out to get my husband and I some pillow,blankets and some snacks to do us through the nigh. She even took her phone cord and charged my cell phone so I could stay in touch with my sister through the night. That is what I call an employee. But as for the other employees they don't make the company look good.

Hi This is reference to record locater 12 DEC US FLT 4749 DCA to DAY cancelled for Maintenance Reasons, Customer Ava Cacciolfi missed all Appointments, Meetings, Transfers and Hotel, arriving late after 8:10pm. I need to find out how to get compensation for the day missed and was prepaid with no refunds. I am out $575. Please advise

Hello, i apologize for the discomfort while in service of US Airways, as we all know most of time companies are not really at fault. The people that work for them are the guilty ones, i myself am trying to get a job as customer service agent, because i do enjoy being there and making the best of all situations without loosing site of what is involved.

I apologize because i work at MIA as a driver for a food kitchen, and get to see how the crew does not really care if something is missing from a food tray, etc., all i hear from different realms of the company is how their salary influences their behavior. But i must say most are really caring. Just like i found out that flight attendants used to get paid for all hours of work, and now they start to get paid after the doors of plane are closed, imagine being tired, having a family that hardly sees you, and all that comes with life, and you do not get paid at your job for some of the work you do. No excuse though. Once you accept it deal with it or get together and do something.
Again i apologize for our industry, it is not proper to take out ones frustration on another person, i agree customer service has gone out the window. How can we get it back? What can a company legally do something about besides, not allowing visible tattoos or body piercing. Lets face it sometimes a tattooed person may be friendlier.
Warm regards B