2012 Airlines Customer Service Awards
The best customer service for Airlines in 2012 was:
Alaska Airlines and Horizon AirThe customer service provided by Alaska Airlines and Horizon Air in 2012 rated as Acceptable.There were 19 companies out of 511 in 2012 with a higher rating.
Alaska Airlines and Horizon AirThe customer service provided by Alaska Airlines and Horizon Air in 2012 rated as Acceptable.There were 19 companies out of 511 in 2012 with a higher rating.
Alaska Airlines and Horizon Air
Airlines
Airlines
Company | Rating | Reviews | |||||
---|---|---|---|---|---|---|---|
Alaska Airlines and Horizon Air | 90.60 | 20 | |||||
Southwest Airlines | 89.65 | 85 | |||||
Airtran | 87.50 | 8 | |||||
JetBlue Airlines | 72.20 | 25 | |||||
Westjet | 68.07 | 120 | |||||
Delta Airlines | 65.36 | 229 | |||||
Qantas | 65.20 | 8 | |||||
Frontier Airlines | 62.02 | 9 | |||||
Virgin Atlantic | 59.20 | 12 | |||||
EasyJet | 58.07 | 118 | |||||
American Airlines | 46.18 | 227 | |||||
Continental Airlines | 33.24 | 237 | |||||
Lufthansa | 33.11 | 36 | |||||
US Airways | 33.09 | 104 | |||||
Air Canada | 29.50 | 87 | |||||
KLM | 27.95 | 46 | |||||
United Airlines | 27.42 | 980 | |||||
Cathay Pacific | 26.06 | 98 | |||||
Hawaiian Airlines | 24.80 | 9 | |||||
British Airways | 24.76 | 84 | |||||
Malaysia Airlines | 23.37 | 53 | |||||
Spirit Airlines | 22.73 | 483 | |||||
Air France | 19.10 | 37 | |||||
Finnair | 16.60 | 6 |
Other Companies
The following companies did not receive enough comments for an official rating during 2012:- Aer Lingus
- Air New Zealand
- Asiana Airlines
- Etihad Airways
- Iberia
- Japan Airlines
- Midwest Airlines
- Northwest Airlines
- Ryanair
- Singapore Airlines
- SkyWest Airlines