o2 Customer Service

They are shocking, how can they still be operating! O2 service is disgusting!!!!

Thought I would update on my situation and how bad O2 is, I switched to the 13 pro max 1tb as only one they had in store and put deposit down for the 14 pro max 256gb which collected 11th of November so got deposit back and handed back the 13, it's now 16th March and still left with paying for the 13 not the 14 as found out in the end the las cancelled the wrong contract not only that but she put the returning device as the 14 pro max 128gb when I got the 256gb for starters but it should of been the 13, the store isn't interested and won't take responsibility and either will customer service as been to the store 7x as customer service tell me I have to do it in store, and been on the phone 8x or so as the store tell me they can't do nowt that I have to phone customer service , got trading standards involved as o2 have breached the contract,

Kept being told lies and promises told I would get a call back twice and I didn't , told I would get a call back from a manager I didn't, told I would get a call back today I didn't, told I would get my money back 10 days after the 15th February never did, waiting on money still, told I would get the phone first as started nee contract and then send this back but not received phone yet told need to send this one back first, so all in all switch up is a waste of time and o2 as a whole is a scam.

I was waiting half hour on phone o2 hotline to get served. It was 5 pm on Friday. I cancelled my contract with pleasure.

I have been completely satisfied with the service by O2 until I had to upgrade.
I have been given false promises on the phone with offers of upgrading, decided to upgrade any way despite not honouring the rate I was given first. Then the phone was in stock, then not in stock, then in stock and not in stock. I was promised call backs that didn’t happen. The knowledge of their Customer Service is very basic and although polite pretty useless. I have been waiting for my phone since the 5th of July and was told a 2 day delivery. It has taken 3 more calls and 2 chats and I am still waiting. Overall I have spent about 4-5 hours dealing with this if not more.

I have now raised my complaint to a Manager as I was told I would get £3 compensation despite not being able to confirm when my phone would be delivered although she would keep me updated....
Oh and I requested a transcript of my latest chat which I didnt receive via email however I have never received this.... Good thing I saved it!

I am surprised and thoroughly disappointed in the service they have given so far and bearing in mind all their recent coverage issues you would think they would do their best to keep their customers.

Right now I am close to cancelling my account completely due to the service or lack of.

O2 might be more expensive at length compared to others but service is really important to me being a CS Manager and I would have been happy to pay a bit more if I hadn’t just gone through all of the above. However right now the fate of my O2 upgrade lies with them...

Go somewhere else if you can as O2 are not worh the hassle and clearly dont care about being loyal to their customers

I got the number 0844 809 0222 from the O2 website on 20/1/12, and called it to try to get a PAC number, but was informed that this number now belongs to an estate agent

today i dealt with a lady from 02 called Divinia Stuurman ventura from South Africa. This lady dealt politely and efficiently and helped me when i phoned up regarding a very large monthly bill. She was patient and explained everything to me fully so that i understood why my bill was as high as it was. She didnt rush me, and stayed on the line until she knew i was happy with everything. This lady is a credit to the company and i would highly reccommend her for any employee's bonus/ reward you may have. Failing that, a little thankyou to her from me would go a long way and may give her some job satisfaction.