o2 vs Tesco
Customer Service Comparisons
Best Customer Service Rating
Tesco has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Tesco | 59.83 | 28 |  |  |  |  | |
| o2 | 52.27 | 6 | |  | | | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Tesco has had 28 total customer service ratings of which 6 have been positive and 22 have been negative. This has resulted in an overall classification of Disappointing.
- o2 has had 6 total customer service ratings of which 1 have been positive and 5 have been negative. This has resulted in an overall classification of Disappointing.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
