ADT Positive Customer Service Ratings - page 2

to: Linda Coite

My husband and I had the pleasure of meeting Chris Hinand the other day for service and he was very professional and very customer service oriented. It as a pleasure having him here to correct a problem. Also one of your service phone reps by the name of Michael was also excelent.
A thoroughly satisfied customer!

Today Brian installed the ADT Security System in our home, and I was completely, 100% satisfied with his professional courtesy, his ability to help us understand the system operation and in layman terms whereas we could grasp how to operate the security system without any problems whatsoever! I am do thrilled now to feel the confidence and comfort of knowing that our home is protected as well as me and my family! I wish to take this time to express my sincere appreciation for hiring employees such as Brian as he is knowledgeable, and possesses the Knowledge, Skills and Abilities to get the job done, while offering an impeccable demeanor while serving the ADT customers as myself! Thanking you very much in advance!

Respectfully,

Michael Rayford Powell

January 4, 2016 Melvin Ortiz changed our defective motion detector the same day we called. He was professional, helpful, polite, knowledgeable and patient. He is a great asset to your company. Thank you. Line and Sharron

We just had Melvin Ortiz, ADT Security Services out of Punta Gorda, to service our system. We had been having trouble with censors going off when doors slam, etc.. He was able to figure out the problem(s) and fix them and changed all the batteries. He was very friendly and professional. He was even great with our miniature schnauzers!
Ruthanne and Dave Fobear, Englewood, Fl.

Bruce Borden fixed the problem with the window connection and installed new batteries to the main unit and motion detector. He was very helpful to me by answering all the questions I had about my security system and gave me a lot of extra information I did not know about the system. I highly recommend him for a job well done.

Attention Linda Coite:
My alarm system began beeping, because of a low battery. I called customer service, and they sent me a new battery, but this did not solve the problem. After some trial and error, I requested a service technician. His name was Chris Hinand. Chris worked with us to solve the problem. There was a bad wire, in the old system. He replaced the old system with your new system to our great satisfaction. We thank Chris with deep appreciation, and hope ADT appreciation employees like HIM. Thank You.

Sincerely,
Larry C. DuPont,

rich jones came to service my alarm system he was very professional and pleasant&helpfull very good service however when my system failed we had to wait almost a week for service we where a bit upset over it

Service Technician Miguel BARBOBA arrived as scheduled, performed the requested service quickly efficiently and very professionally. He explained all aspects enabling my wife and myself to understand everything. My wife requested additional information and his knowledge and suggestions were extremely helpful. He should be directing and training your other personnel. Thank you Miguel.
Steven Boulton

Service Technician: Peter Grosso
Outstanding. Arrived early. Very professional and knoledgable. Took the time to explain the problem, what he was doing to fix it, and how to handle future problems. Great respresentative for your company.

Technician Ken Howell just serviced my system in Sarasota, FL. I couldn't be happier. He was so nice and
thoroughly competent.

Technician on time and called before arriving to give estimation of time arrival. Very thorough when discussing changes in installation of existing security system. Knowledgeable about home and internet systems. Explained usage. Asked if there were any questions. Polite and professional.

On September 1, 2015 - ADT Technician (Robert Feliciano) provided technical services and/or repairs to my home alarm system. He was quite diligent and meticulous in identifying the problem and providing a solution to the problem. He was methodical, conscientious, and demonstrated complete regard to every detail. I was very much satisfied with his professional approach,clear explanations, and preciseness. The technical problem was resolve! Thanks for providing excellent customer service!

Dustin Frady was here yesterday to check an error code I was getting. He was very personable and checked every door and window even after finding the source of the problem.

Linda Coite, today we had service from ADT with Dustin Frady to clear the problem we had. Dustin was efficant,mannerly,neat in his work and dress. We are 91 and 80 years old so we appreciated his help. Crawford T Hawkins

David has been our ADT serviceman for a few years and he is always very reliable and prompt. He is always very very courteous.

Alot of negative reviews are people who got duped by a security salesman on a 'free installation' pitch not realizing they were signing up for a 3 year contract. With dozens of companies changing to 42 and 60 month contracts (which feel like a lifetime) ADT is still a standard 36 month agreement and you can move to any other location in the US for only $99 without paying a termination fee. Work with them and they will be glad to work with you, that has been our experience in reviewing ADT at Alarm Reviews.

Chris Hinand came to handle my servcie request and he was extremely professional, polite, pleasant, knowledgeable and very did not ignore one detail.

Also your technical phone service last week was superb!

Thank you.

miguel barboea came out yesterday on a service call.was very professional and efficent.

Today I Had Adt Tech,andrew Gneiser Come To My Home In Riverview Florida To Correct A Key Pad Problem..andrew Was By Far The Most Professional And Knowledgable Adt Tech That Has Visitecd My Home During My 20 Plus Years With Adt..he Realized Just What My Problem Was And Corrected It Within A Short Time..adt Security Services Is Lucky To Have Andrew Onboard And His Knowhow And Attitude Is A Big,big Assett To Adt..thank You Andrew For A Job Well Done..it Was Most Appreciated.....

Wayne Dean,mcpo,usn,ret

ADT replaced a worn touchpad today. The Service Technician, Miguel Barboza, was friendly, efficient and thorough. He also took the time to bring me up to speed on ADT's new systems and services.

This was a very positive experience.

The tech was very nice. He found the trouble in just a min. I thought it was a door sensor, but it was a window sensor. in 30 sec it was fixed.

ADT came out to service my alarm system after lightening hit our home. Service was excellent.

ADT Tech Miguel Barboza came out today to address our alarm problem. Of all the techs who have come to our home thru the years, Mr. Barboza was by far the most thorough, and he was very patient as he answered my many questions. He was friendly, knowledgeable, and very professional.

Just wanted ADT to know that Mr.Robert Feliciano was the tech that came to my home to check my system out. He was very polite and answered all of my questions without any hesitancy. It was a pleasure working with him.I am sure that he must be without a doubt an asset to the ADT Team!

David Bruce, Technician
OUTSTANDING
Polite, courteous, efficient and neat.
Faced some issues with poise and patience of a true gentleman.

Thank you for such superb customer service.