Bank of America Positive Customer Service Ratings - page 3

I have banked with Bank of america all my life and have never seen any other bank perform as they do. They have good customer service & do indeed value their customers. I used to have a mortgage & line of credit with them and never had any problems. now I just have my persnal credit card & checking accounts and they service them with exceptional quality...wuld not chnge them fot anything

Talked to customer service today, my issue was taken care of in less than 10 minutes, and 60 dollars refunded to me. BE NICE to them and HAVE PATIENCE and they are quite good actually.

I have been with BOA for over 6years now and i love that bank.If you know how to talk to them they will help you and give you your money back you just have to know what to say and when to say it.

Just cancelled my son's account. I got to a service representative in less than 60 seconds who has knowledgeable, polite and very helpful. She did have to switch between applications and machines, however. What's up with that?

Thanks for this page and especially for marvelous customer rep Tiffany. The automated service could not help. Most frustrating was the lack of the automated option to reach a rep. If it wasn't for Google, this page and Tiffany, I'd be stuck.

Called on Feb 3 around 4PM and was in touch within 2 to 3 minutes. The rep said her name was Tiffany who was very kind, patient and able to help me through MY disorganized, multiple questions.

I found this site today searching for a contact number for BOA mortgage. Earlier today I got a call from a BOA computer operator saying my payment for this month was late. Calmly I looked into my electronic banking records and confirmed my hunch was correct and that they had made the error.

I spent approx 50 mins with a BOA associate and found her polite, calm, helpful, and professional as any could be over the phone. I have also come to find out today that the BOA banking system dose not recognize partial payments for mortgages. Earlier this month, I decided to break up my monthly payment into an automatic every two week deduction from my bank. In reality I was ahead of schedule and their system thought I was behind. Beware of this system flaw.

Being calm, pleasant and straight forward with your concern to the other end of the phone line has always been a plus for me. Any live phone personality is just human like yourself. Control your anger, have all your paperwork in front of you with a game plan for gaining information. Work with the associate and resolve your conflict. Above all, be patient.

A funny thing happened while I was on hold, I played my grand piano to pass the time. Unknown to me, the associate thought she was on hold listening to music when she came back online. I did not realize I was being listened to so closely until she spoke. I was flattered she thought I was a recording, and she was humored to find out I was playing live. Give and take people, treat one another better and you will get more out of life. Peace ! :)

I recently visited your bank located on georgia Avenu in Silver Spring, MD and I received outstanding customer service from Afi Mensoli (Teller). Ms. Mensoli was so helpful and informative. she answered all of my questions. I had a great experience. Thank you for having Ms. Afi Mensoli on your team! Susan R. Johnson

I USED TO HAVE BANK OF AMERICA CREDIT CARD,
NOW THEY TOOK MY LOAN FROM COUNTRYWIDE.
I AM VERY HAPPY THEY WAY CUSTOMER SERVICE AND LOAN OFFICERS TREAT YOU. SO, I LOVE BANK OF AMERICA ONE OF THE WORLD LEADING FINANCIAL LENDER WHICH CARRY MY MORGATAGE NOW IS GREAT. BANK OF AMERICA IS THE BEST BANK I HAVE EVER SEEN.I APPRECIATE THIS FINANCIAL INISTITUTION FOR THE FACT THAT ASSIST HOME OWNERS TO MODIFY THEIR LOAN SO THEY CAN AFFORD BASED ON THEIR INCOME. I WOULD TELL MY FRIENDS TO DO FINANCIAL BUSINESS WITH BANK OF AMERICA.

Quick to resolve issues, bloody long to connect or kinda long when you get transferred to another department. Hate spending minutes on my cell to call and be on hold.

Good customer service though, speedy and courteous.

I have a checking and savings with Bank OF America and I think they are great always helpful and courteous when I call!

The after hours number was SUPER HELPFUL!! I talked to a very nice lady who walked me through a couple of misplaced weekend transactions, after I wrote my new landlord a check!! Everything is butter again. Thank you my God thank you, how helpful how so so so so so so so so so very helpful....bless you dammit!!

Right on! That was very helpful and I got a human being almost immediately. They had to transfer me to a California operator to handle my question but I got another human being right away - no wait! All in all this was super helpful advice and phone number so thank you!!