D-Link Customer Service Complaints - page 3

If you can get a Dlink product to work on your own great. But if you need help FORGET IT. Although the Dlink web site implies that telephone help is available it is not true. THERE IS NO LIVE SERVICE AVAILIABLE!

A complete rip off! D link is the worst! I sat on the phone with someone for 3 hours and then I was charged 169.99. They tried to say it was my computer network. Then told me to shut my computer down for 15 min and everything would work. This is after 3 hours of remote access to my store computer. They said they had to get off the phone but everything ok. Totally scam and then gave me phone number to call be if any problems and the number is disconnected. I bought two of these dlink cameras and then paid this idiot 169.99 to try to fix them and still don't work. VERY VERY UPSET DISSAPOINTED CUSTOMER

The worst product anyone company could sell no wonder they associate themselves with Walmart. I purchase the product with insurance and it is an absolutely a waste of my money every two day the want to trouble shoot instead of replacing the box even though it is on warranty. We called the charged us 150$ on my husband's credit card.
This company should be flagged by the BBB
Run from this company as fast as you can and never look behind

they connect me another department and then i have to wait for another 15 minutes..the router just doesnt seem to work..very bad customer service..would not suggest anyone to buy this ever..regret buying this router

What customer service. Have Boxee Box just want to purchase another remote, and they send me to india. Did i not purchase it in north america. Thay are hard to understand rude. The number posted is out of service. Still trying hopefully ill get to someone that can sell me something by the end of nexrt week. Wish me luck

D-Link has sold way too many products that they just abandon and leave the customer hanging on. I am done with you D-Link. I have gotten the hose too many times by your different media servers, where it be either built into a DVD player or a Boxee, you have left me high and dry for the last time. I don't understand how people like you can sleep at night. Oh yeah, you make garbage routers.

I called and listened to a recording until my phone battery died after 22 minutes.

"be patient, high volume of calls"

Does high volume of calls equal high volume of problems?

My camera is useless without a hardware update (which does not update).

I sat on the phone over 25 min and then got some message that I need my credit card, I said I didn't want that feature and ect, I am send back to square one.

??????????????????????
I bought a Movienite and cant' seem to get it to set up and I wanted help.

What do I do now

I will never buy again from D-Link products, very poor customer service!!!! and the product is not good. Very disapointed. I asked for a person in the USA and they sent me to India. What a company it has turned out to be.

I needed a level 2 technician. Well I hope you never need their level 2 technician, I'm not sure one exists at this company after a combined 2.5 hour wait they don't work until 9am at which time they will call you. Well that never happened. Would not recommend this companies products at all. Look else where.

i wish this company would go out of business please the customer service is worse than the product. i can not stream netflix anymore..

DLink support was ok. I did get one router that was questionable, but was able to return it for a new one. The return process was tedious with them wanting to charge me $10 if I did not include in the small sheet of paper that tells how to install the router.

poor attitude.
they made a mistake in their assessment and feel no accountability, which they blamed other vendors, poor responses, seldom received call backs, which we had to call.

the RMA group does not coordinate with customer support group. they just do not care.

I called Dlink technical support about my desktop not being able to connect to my wireless "dlink" router and the guy on the other end of the phone said I could pay him one hundred bucks and he would be glad to get me running (I BET HE WOULD)!!! I said I bought a wireless router from you guys and it come with zero instructions and his reply "yeah you call me, give me money and I help you work??" In VERY broken english. I was like this has to be a joke!! So, I hang up, call back and this other guy answers (lil english) and tells me to hang up with him and he will call me back from his personally phone because the place was soon closing and by calling me from his personal phone he can get me a better deal? NO THANK YOU. I think I will count my losses and find me a legit wireless router that has some sort of technical support being I'm a legit CUSTOMER!! B-E-W-A-R-E!! There are SO many scams out there. I think these stores need to make sure that they are buying and selling legal equipment instead of trying to go with the best deals because when it sounds to good to be true; guess what, IT IS!!

My name is Kapil soloanki
i brought the D-Link Switch of 5 ports.
first time when i was connected properly with in 1 min i see the coming smooch in it.
after that took the D-link switch to nehru place service center for replace BUT THEY DENIED TO REPLACE IT THEN I CALLED TO CUSTOMER CARE HELP LINE AND THERE ALSO TELL ME THE WORDS............ I WANT ASK ANY BODY WHAT IS MY MISTAKE. PLZ CORRECT ME

To deal with this company in a business environment is disappointing to say the least. Unfortunately I believe the price of the item is what was the driving factor in whether it was purchased. Over 25 minutes waiting to get hold of someone to troubleshoot a network interface card is uncalled for. Then when you do get hold of someone they are not able to be understood and they ask how to spell my name. It is a complex and difficult name to spell. Al. So many letters and hard to understand. Trying to go through the business class customer support the answer is, "We have to transfer you to the home networking support line." Been there and wasn't able to come to a positive conclusion. Got hung up on part way through a wait to talk to the next level support person. I do not appreciate bad service, rude operators and people that cannot understand or be understood. The audio from their phone system is terrible also.

So I bought a Toshiba laptop at a major store then i was having trouble w/ the hookup and getting reception in my house. went back to the store to complain they sold me an extended box that wasn't any help at all took it back they told me to follow the instructions did and that didn't help. Took it back again to have get money back now they say it's been over a year had the receipt and warranty in same box with papers nothing was missing and still they refused to return monies so who do you deal with when they sell you something you can't use and have tried to return in that year. So now I'm out of that money as well. When you say you'll return or honor the customers wishes for an exchange or refund now I know they just out and out lied and some people cannot afford luxury items to update their pc. You need a better policy on your returns.

Do NOT buy products from this company unless you want to be frustrated beyond belief. Bought several cameras for my stores and they DO NOT work as advertised.

Worse there is ZERO customer service or support.

I don't use this word often but I have to say that I truly HATE this company and I hope they fail soon!

After serveral phone calls I was asked to return the unit. Not happy with the fact that I have to mail back the unit at my cost. I will go and purchase another but it will not be your product!!! The cost is about as much to mail and insure it. Your service will be known...

Dlink is one of the Worst company in support, guys please dont buy their product. Trust me the support guys will never help you when you need them.

Nice product but the custonmer service is HORRIBLE!!!!! get ready for hour long waits and disconnections with no call backs after extended wait times.

Your easy to install steps did not work The foollowup from customer service email connecting did not work
for a product that is plug and play you surely ahve a product that does not do that. Had enough trying need a call to fix or will be returning to Office Max and finding another wireless router

Hey D-Link social media management, this may be the wrong place to post something like this, and I understand if youâ??d like to delete it to maintain company image, but at least read and forward it to the appropriate department before doing so.



So Iâ??ve been having a major issue with a router I bought a few months ago in Canada (DIR-835) and brought with me to Sweden for use during my exchange program. Up until a few days ago, it was a fantastic router, with a wide range and excellent signal strength, but suddenly it became a plastic brick. It broadcasts its network, but doesnâ??t obtain an internet connection from the internet-in ethernet port, so the network is offline. This problem is not the main reason I am writing on your page today.



The phone number listed for technical support (1-800-361-5265) for Canada in both your phone trees and current warranty booklets (from your website) doesnâ??t actually work. Iâ??m aware that during economic downturns companies restructure and in the process, certain things fall through the cracks, but to have this number disconnected yet not updated elsewhere is pretty bad. Instead of simply redirecting people to call your U.S. technical support number, and instructing employees at the call center to accept Canadian calls, this is what happened: I dialed the U.S. number explaining that I purchased a router in Canada, and they gave me the aforementioned number repeatedly in between me trying to explain that the number was out of service, before simply hanging up on me. Like, what the hell is that? So I try another tactic, and call back telling the next person I bought it in the U.S. This time they listen to my problem, establish a case number for me (C6069243) and over the course of 5 or so phone calls, some lasting over an hour and testing my patience to its limits, I am given tech support that ultimately determined that the router was defective.



The RMA (return merchandise authorization) information the last tech support agent emails me tells me all about shipping to your U.S. address, even though I explained that I was in Sweden and this wasnâ??t possible for me. I call a customer service number and speak with an agent who tells me that she wouldnâ??t be able to do anything for me besides giving me a phone number for the Swedish customer support, even though I asked her to speak to a manager or contact the Swedish office herself explaining my situation. She repeatedly said that she was only following company policy and even stated that she â??needed to take more callsâ??. The number she gave me is actually for Austrian customer support and, like the Canadian number, also out of service.



Iâ??m normally not the kind of person to get upset over things like this, but as someone who has worked in customer service for the entirety of my working career (Iâ??m 22), this bothered me a lot. In countless internal company publications you read about how some employee went above and beyond their job duty to make a customer happy and how the rest of the company workforce should emulate them, but I feel as though D-Link might not have such employees.



Iâ??m aware that my situation is a very marginal case and shouldnâ??t be the basis for customer support policies, as it would cost huge amounts of money to support things like this. But by leaving phone lines outdated and instructing call center agents to focus on getting calls answered rapidly rather than finding ways to solve issues, you leave the impression with customers that D-Link doesnâ??t put much effort into supporting them, and this is what disappoints me.



I hope that I can get at least one small bit of help: What do you recommend for my next router, Linksys or Netgear?

DLink has THE WORST technical support by far!! It took 1 hour to fix my internet connection and I still ended up having to call them two days later to help me with network settings because all my other wireless devices could not connect properly on the network. Then the call kept getting disconnected (it was on their end because I used three different phone lines), they called back once but nobody was there when I picked up. my sister and I ended up fixing the problem with the laptops ourselves, but our smartphones still need to be connected!!

dlink customer service is beyond bad.. if you have a problem just throw it away and buy another brand... better yet just don't buy d link anything