Dewalt Customer Service Complaints - page 2

emailed Dewalt on a warranty claim for a worn screwdriver set. they replied its under warranty and gave me a order id and a order number. after one month and three e-mails which they never responded to still no screwdriver set.

Horrible Customer Service!!! Tools Are Junk

Purchased the new dewalt D36000 high capacity wet tile saw last year. I've had nothing but problems with this product with the wheels rusting on a WET TILE SAW. Also the plastic trays are warping causing water to leak from them. Tried to resolve this issue with dewalt had to call 4 different times and the issue goes without being resolved, will not be buying anymore dewalt products from now on. I'm a professional tile installer in michigan with my own business and this has set me back $1,300 very disappointed to
say the least!

Will not connect me to someone in upper management! Very poor customer service!

Yes I have a 12 V max drill bought it last year to work on my deck work great this year crap will never buy another Dewalt tool again I have to keep charging the batteries up just got through like four or five screws into the deck???

I will never buy another dewalt drill. The batteries don't last long enough. No quality

Just wanted to let DeWalt know I'm done buying their junk junk batteries they're junk everything pretty disappointed in this company so I'll be shopping with Milwaukee or Makita now have a good day

Purchased the Dewalt DWE7491 table saw less then 2 years ago and the mechanism that raises and lowers the blade broke.

I purchased a Dewalt weed eater March 24 off this year. One month and one week later it stopped working. I made the purchase at Ace hardware. It was over one month since I made the purchase so they referred me to Dewalt. Dewalt then referred me to their service center. The service center now says they will replace the the item once their warehouse has more in stock. They don't know when they will have more in stock. It's going on two months that I have been waiting. Dewalt says there is nothing they can do. Before buying this product think long and hard. I will before I ever buy another Dewalt product!

How much longer are you going to drag out the release of the 23gauge pinner and vacuum they were supposed to be out in April do you want me to go to Milwaukee

I bought a power washer used it three times a boat broke that went to the pump I called up DeWalt to try to buy the bolt they told me I had to buy all these other parts with the bolt that cost me $66 I think this is pretty rotten and s***** service I didn't even have the machine long I was willing to be reasonable and pay something but I don't even need all these other parts what a scam

Absolutely horrible customer service. Good luck actually reaching anyone beyond their useless call center.

Appualling customer services bought combi drill pack tried to register for 3 year warranty was told pack of lies from customer service agent Ryan gave up in end sent back to its tools and when get refund will buy from making sad for dewalt I will be spending over 10k gbp on tools this year as starting new company dewalt has really lost the plot

My name timmy seevers i sent my nail gun in to be fixed they told me that' they can't get parts for the gun by a new one i was mad you this is a tool i go to do it right a toll is some thing you put in your hands it feels right the home depot in elyria ohio thay do not under stand that you did not lose a customer you lost family.i have a lot of dewalt tools year and years of tools even one of your combo kits still all works.

Dewalt 20 - 18v Adapter
Very Poor Fit Into 18v Tools .... Shame On Dewalt Engineering Or China.

Dw744x DO NOT PURCHASE recalls mean hurt employees or missing fingers.

Complete b******* got thrown got thrown around to 4 different dewalt employees and 5 different service centers to find out discontinued parts for a tablesaw... basically have a $500 paper weight. this is why Milwaukee is kicking your a** I will never buy another dewalt tool Black and Decker is what my grandma used to buy when she was purchasing vacuums for around the house Or a f****** dust Buster

Customer support is one of the WORST of have experienced. Purchased $ 400 table saw . Listed in the box was suppose to be wrenches to change the blade. These wrenches are "common" among ALL brands. I have sent customer support 7 requests.Each response was more ridiculous and the last one told me to go out and buy my own.

I bought the new atomic impact had to exchange it twice now cause there was something wrong with both of them. Bought the first one when it first came out was defected went to exchange it yesterday something different was wrong with the new. After reading the comment I have lil hope that I will get a reply starting to consider moving to Milwaukee tired of buying new tools and having to exchange them cause of defective wasting my time and money

I was given a socket set and the wrench drive head was stuck making it unusable. I called service, that took several attempts, and was told they would just send me a replacement. This is a 6" ratchet handle that could be mailed in an envelope. After two months and many emails I still get the same response that DeWalt is working on expediting my order. Now I just have it on my weekly todo list to drop them another note.

I also called the corporate office and was told the assistant to the CEO would get back to me. When I realized that was not going to work is when I began seriously trying to contact service.

Never again with DeWalt.

Stay away from Dewalt.You get a part that sat on the shelf and it windes up defective Dewalt will screw you.WARNING STSY AWAY FROM THERE bad TOOLS!!!!!!

I called tech support to ask a question about my dw734 planer.I ask what I thougt was a simple question about how much slack should be in the chains that powered the rollers and the blades. At least the gentleman was honest and said that he had no idea. So he said if I would hold he would transfer men to another department that could answer my question. And when they answered I ask them the same question, and his reply was how did I get his number. I told him that I did not have his number, that I had been transfered to him. After he got over that he replied that he had no idea. So he sugested that I go to You Tube and get my answer. I think your tech support should be better trained

I bought the Deealy added durability 5/16" shank... It warped on me and now I can't get anything attached into it. Granted I bought it a few years ago, however, I rarely used and kept in my closet for when needed. Dewalt should replace the shank for me....

DCST920 Used this weedeater about 20 times for 15 minutes each and motor burned out . Called dewalt and got a shipping label and sent it back to be repaired and thats where the nightmare begins dewalt service centers are the worst in the tool industry they dont care when or if they fix your tool and dewalt doesnt care either because the person at dewalt works at a call center in God knows where and he or she cant help you only document your case and send you a prepaid label to hell. Dewalt is mostly made in china junk now so save your self time and money and buy from a tool Co. That takes great care of their customers.This was my last dewalt purchase thanks too poor customer service & quality .

Dewalt wants 55 bucks to "warranty" my trimmer/weed whip in my opinion that's not how warranty works and I will be buying all Milwaukee tools from now on