Posted by Bibliophile
Flight from Amsterdam to Bahrain in August of 2014.
My wife and I packed our luggage in plastic containers using plastic ties to secure. These containers were specifically designed for secure travel.
As our luggage rolled down the conveyor in Bahrain, we could see the lids half open. Upon inspection, we found the ties had been cut and items removed by baggage handlers.
We filed a claim, and customer service agent agreed the ties had clearly been cut.
Customer service contacted us about our claim, and agreed to pay the minimum liability amount they could.
5 months later...still no reimbursement as promised. I send e-mail to customer claims every 2 weeks, only receive automated response that my e-mail has been received.