Kentucky Fried Chicken Positive Customer Service Ratings - page 2

User Reviews, Ratings and Comments

Kentucky Fried Chicken customer service is ranked #805 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 23.96 out of a possible 200 based upon 1365 ratings. This score rates Kentucky Fried Chicken customer service and customer support as Terrible.

NEGATIVE Comments

1,330 Negative Comments out of 1,365 Total Comments is 97.44%.

POSITIVE Comments

35 Positive Comments out of 1,365 Total Comments is 2.56%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Kentucky Fried Chicken

    Customer Service Scoreboard

    • 23.96 Overall Rating
      (out of 200 possible)
    • 1,330 negative comments (97.44%)
    • 35 positive comments (2.56%)
    • 16 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.5 Issue Resolution
    • 2.2 Reachability
    • 1.9 Cancellation
    • 2.7 Friendliness
    • 2.4 Product Knowledge

Add your review! Return to the main Kentucky Fried Chicken customer service scoreboard page

Posted by Anonymous


Went to KFC in Pomeroy,Ohio on 11/8/2015 Their were two cashier's A Melissa and Amber both were so nice and polite as we were waiting in line to place our order my husband and I were both amazed how friendly they both were to each of their customers...we sat down after getting our food and couldn't help but noticed how they would go out and clean after each customer would leave to make sure the next customer would have a clean table to sit at..(I know it's probably part of their job) But we have been to many resturaunts and have not seen many polite employees...We definitely will go back we felt very welcomed

Posted by Anonymous


Had family reunion in Cameron Missouri this last weekend. Needed lots of chicken etc .
We had coupons (booklet) that I had bought in Council Bluffs Iowa. They had not seen them before BUT gladly gave us the discount and were so helpful getting us plates and all we needed. We did buy a lot of chicken etc. but everyone was so please how they treated us. Good job KFC in Cameron, Missouri.

Posted by melissa


Very good food and super awesome staff at kfc in norco ca on hamner ave. Loved this location for food and outstanding customer service!!!! Here staff takes pride in their work food was delicious but people who work here were so friendly!!!

Posted by Anonymous


went thru kfc drive cashier spoke professional and very helpful with helping me compleat my order got to the window and was greated with a million dollar smile thanks for making my day ms ruth

Posted by Anonymous


My husband and I always eat at the KFC located at 1170 ave of the cities east moline il and last night we served by a woman named Gina...I'd like for you to know that you have an excellent employee in her. Customer service is just as important as the quality of the meal and she excels in customer service. Extremely friendly, fast & efficient and she went above & beyond to help us.

Posted by Anonymous


Due to many problems with food quality, customer service, uncleanliness of store and consistent order problems in both dine in and drive thru, I have not been a kfc customer in over a year. I was pleasantly surprised and impressed today when dining at kfc store #d185004. I was greeted and assisted by an associate named Antonio who was the epitomy of customer service. He was courteous,knowledgeabe, efficient and extremely helpful and actually smiling which was contageous! The food was served hot, the order perfect and the dining area clean. When a frienf had suggested kfc after a long work day,I was ready to negate the imvitation. I must say I was glad I did'nt. I will definitely give kfc my business again and I hope that you will commend Antonio for a job well done. He is most certainly an asset to yout company.

Posted by Anonymous


The person I spoke to was very friendly. He said he would pass on the information to the appropriate personal. I am in a wheel chair and went to a KFC that was not handicap assessable, I thought this was against the law. I left my personal information and hopefully they will get back to me.

Posted by Anonymous


On April 20, 2014 I went to the restaurant at the corner of Eastland Drive and Prospect in Bloomington. I had a very nice woman named Ervina wait on me at the drive thru. She was very pleasant and helpful even if it was Easter and most everybody was at home she seemed happy just to be there and do a good job. She was very friendly and since I have a son-in-law that only eats KFC chicken, not ham or turkey, I was very happy you were open. Good job to everyone!

Posted by Anonymous


KFC in Lake Jackson, Texas closed!!! There was no warning....opened one day gone the next!!! Many people in this community are disappointed because this KFC was run by a very nice gentleman who had created an atmosphere where you good enjoy eating your Kentucky Fried Chicken. Now they are building a Panda Express where the KFC use to be! Will Lake Jackson get another KFC? If so, when and where? Bring Mr. Davis back to run it!

Posted by Anonymous


PLEASE ask your managers to select more conservative music. Most customers are NOT 20 year olds. Most customers would like to hear classic music and not the latest hip hop.

Awards

We are proud to recognize the companies providing the best customer service each year within their industry.

Company Replies

Authorized representatives of Kentucky Fried Chicken can sign up to reply to any of the comments found on this page.

Sign Up | Sign In

Contact Information
Customer Service
800-225-5532

Kentucky Fried Chicken customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.
Corporate Office
Hours of Operation

Find Kentucky Fried Chicken hours of operation for locations near you!. You can also find Kentucky Fried Chicken location phone numbers, driving directions and maps.

Get Help Online

Get immediate support for your Kentucky Fried Chicken questions from HelpOwl.com.

Reviews & Ratings

View thousands of Kentucky Fried Chicken user reviews and customer ratings available at ReviewOwl.com.

Company News
KFC wants to give you $11000 if you name your baby after its founder
What's in a name? Well, if the name is Harland, it could be worth a hefty chunk of change. Louisville based Kentucky Fried Chicken is holding a contest to inspire the next generation while celebrating the 128th birthday of KFC's founder Col. Harland ...
Cyndi Lauper has some fun at the KFC Yum Center
Cyndi Lauper, left, performs She Bop at the KFC Yum Center. Lauper is the opening act on the Rod Stewart tour. July 29, 2018. by Taboola by Taboola. AD CONTENT. Elle | Hanacure · The Facial That Celebrities Say “Takes 10 Years Off” Your FaceElle | ...
The only Kentucky fashion: Colonel Sanders' famous suit is up for sale
Fans of KFC's Colonel Sanders now have the chance to wear a suit worn by the pop culture icon. Up for grabs on Lelands.com, the set comes with a white cotton suit jacket, collared shirt and pants, all owned by the fried chicken fanatic. The 1967 suit ...