Kia Positive Customer Service Ratings - page 2

Southwest Kia
Rockwall,TX




The Customer Service was outstanding. They
walked me through every step of the buying
and lease process. I leased a 2013 Kia soul.

my hat is off to allstar in pomona calif.thanks to RALPH MCGUIRE SERVICE DIRECTOR,EARL SCALISE PARTS & SERVICE ADVICER AND THE WONDERFUL TECH.AND THE OWNER OF ALLSTAR DAVID CHOI.THESE GUYS are from ole school they not only have the knowledge.wisdonm and entagrity.they will go that extra mile to listen to the customer and not disrespect them.when valley hi kia in victorvill where i brought my car from would not help me.these guys took on the task to make sure they would honor kia's name i tell my friends,family,and strangers if you want a kia go see them if your kia is broke go see them these guys are tops they have me as there customer i WILL TRAVEL down the hill to them for even a oil change if your in southern calif.go see these guys ...ALLSTARE YOUR IN MY PRAYERS I AM YOUR CUSTOMER FOR THE LIFE OF MY KIA.GOD BLESS YOU..........BARBARA

I have a 2008 Kia Rio 5 I bought new. It has always ran great and I keep up the service schedule. My comment is about the 1888--Kia Roadside Service. They are excellent!!!!!!! Two times I left my lights on at my house once in Nashville TN and then after moving to Jacksonville FL. These guys show up in less then an hour are friendly helpful start the car ask you if they can do anything else and they leave. I used to spend $50.00 AAA (we'll show up when its convient for us). The Kia Roadside service is worth buying a new KIA car. Its included in the new car price. My car does run great and has low milage. Today when my car would not start suddenly both KIA guys said if that is the original battery they only last 4 years- so is a reasonable fix. I bought my Kia at Rivergate in Nashville TN their service department is excellent too.

West Herr Subaru Kia in Orchard Park--service came through with air conditioning leak--only 1 year old and passenger front floor flooded. Originally told this was normal wear and tear, but when re-called manager, problem was resolved. Still can't figure out normal wear and tear--had much older vehicles that never leaked.

Please commend your staff at the Kia repair service in the Ford dealership in St. Joseph Missouri. I drove all the way from a ranch in south central Nebraska with a 2 pound kitten somewhere under the hood. I stopped at several places along the way but no one could find this kitty. In St Joe I called Kia. They told me to come in right away. Within minutes they found the kitten and after taking apart something, freed it unharmed. It had ridden for 7 hours one inch from the fan belt.

Needless to say, I have named my stowaway, Kia, and am very grateful to this kind, courteous staff.

Cindy Henn
Columbia MO
Sorento owner

Sir;
good day ,I booked Kia sportage 1600 cc 2nd category last November 2011 and I pay 40,000 EGP = 7000$ from Arab Mechanics auto (Al Mechanikion Al Arab) in Cairo Egypt which is biggest dealer for EIM agency in Egypt. Be informed that the total price is 186,000EGP = 31,000$ First sales rep was called Mustafa who informed me they will get me the car within 3 months after the deposit get paid and also bought Kia (pecanto) high line for my wife at the same day and he told me also they will get me the car by last December 2011. But, I get Pecanto at Last March and till now I did get KIA sportage I call them more than 1000 times because I work in the middle east nobody answer the phone and I send somebody to the showroom in Cairo nobody gave him clear answer when they will provide it for me. 3days ago I had a phone call with other salesman called Mohammed and I told him that all car vendors has the same type and the same color that had choose he told me that they put 3000$ as overprice, I told him this not my business if the price is not reasonable for you and the EIM agency why you keep booking for the new customer with the same price and till them the same scenario, also he asked me to give him time to get me answer about my status. Also he didn’t get back with answer even apologize that he couldn’t get any information, I really do not recommend buying KIA car of any kind from this dealership. Because there is no credibility and by this sure it will affect you Name in the Egypt market they more than double price for one product I am one very unhappy customer and suggest to others it will be worth and buy from other type for reliance dealership it will be much better from wait forever to get KIA. I wish I did! Very unhappy customer
Your rapid reply will be highly appreciated
Waleed Elsheikh
[email protected]
+966556662471

I love that you have which numbers to press after each prompt! :)

After reading all the comments on the Kia's, looks to me like you all went to the wrong dealer. Jack Miller in Kansas City North was my dealer of choice and my only complaint is that I have to drive there for service and they don't pick-up and deliver the car back. The Service is great, the Salesperson was great, the finance people were great. Best of all--the Sportage is great.

I have nothing but positive reviews about my recent experience at Sussman Kia in Jenkintown.

Robia's pleasant nature and we can do attitude had me feeling comfortable and wanting to buy a KIA from this dealership.

Everyone there acknowledged me as if I mattered.
I am thinking I would have never found the Forte to be the car for me if not for my experince with the sales staff. I had to comment. Recognition is deserved.

Took our 2011 Sorento in for serviceing- quick, efficient. Did a TBS update per noted on their computer read out of my vehicle. Said they would alow me to bring in my own synthetic oil for the next change. Asked if any questions/problems/iritations. Very satisfied.

Just called the Customer Service help line for Kia and received excellent clarification on conflicting information between 2 dealerships. Most importantly Shawna explained very acurately and concisely the reason for differneces. while i feel personally foolish for not getting all of this from the dealership where i purchased (they weren't very forthcomming just pushing to sell only) the folks at the kia customer service call line were very helpful and very straight forwrd with their information.

Very helpful. They contacted the dealership for me.