Kohl's Positive Customer Service Ratings - page 2

Got excellent service today at the Noblesville In store from an employee, Tammy of fishers You were out of shoes and arranged to have another store place on hold. This was time consuming on her part getting hold of assistance at the Westfield store. We dove there and made the purchase.

Lexie at BC Kohl's was my casier today. She was wonderful and something to be very proud of!

I have to say thank you to the online customer service of the store ,Jerome Z was very helpful.5 stars

I had to tell you about my online order experience. My discount would not work on my order so I called the customer service line. A gentleman by the name of William explained to me they were upgrading the system and that was the reason for my problem, he in turn took my order and the discount and finalized my payment. He was one of the most polite people I have EVER dealt with. He thanked me MANY times for being a good Kohls customer, and also told me how he likes to make customers happy, as he loves his job! I was so impressed by William ( I wish I had gotten his last name). He should be commended for excellent Customer Service!!!
Sincerely,
Donna Wagner

I hope this letter finds its way to the corporate office! I am Paulette Hill and I live in Beckley, WV and I wanted to tell you about a very Special employee you have at your Beckley, WV Kohls Store! Her name is Cheryl Moore! She is amazing! She is the nicest and sweetest person I have ever met! She has helped me so many times in kohls that I have lost count! She always has a smile to greet you with! She makes shopping at Kohls so worth it! I have seen her help others in the same way as myself! ! She is always smiling, efficient, and ready to get you checked, as she knows we customers value our time, as well as she does her!! I think she deserves to be Congratulated from you guys for always going the extra mile to make the customers satisfied! ! Hats off to you Cheryl Moore of Beckley, WV! !!!!'''''5 star employee!

I was helped at the service counter at Kohl's in Viera, Florida, by Susan B. Her intense love for people and helping them was amazing! Not only was I properly helped, but I was also inspired for living with others in mind. Thank you!

After trying to change my e mail for the past 3 months to my home e mail from my defunct work e mail address I FINALLY did it today with the help of a girl named Jessica it took her all of 3 minutes to figure out the problem. I have talked to SEVERAL people who assured me it was fixed when it wasn't. The last lady got a little snippy with me and said it had to be my provider but I called and talked to them and they ASSURED me it wasn't them. It all boiled down to one letter that they had listed as M and should have been N.I clearly spelled it out to all the people I talked to but Jessica was the only one who figured it out. Kudo's to Jessica....

I want to give a word of praise for Lina, an employee at the Kohl's department store located at Fair Lakes in Fairfax, VA. I had been trying to find a particular Sonicare
electric toothbrush head. At last I saw her because,I could not find the model for my toothbrush and neither could she. With my direction pamphlet in hand she went to a kiosk that finally was available and ordered the merchandise that I could not. I just wanted her employer to know that this senior was very satisfied and thankful for her assistance and persistence.

Carolyn Bacich

I would like to give a commendation to a store manager in Lady Lake Florida on how US 441. My name is Holly long I attend church at Wildwood United Methodist Church. One of your store employees Betty Bradley helped a ministry at our church it's called the Matthew 25 clothing closet. We take donations all the time and once a month we give away free clothes. To anyone as many as they want. Your employee Betty her and her husband brought the racks to us every month for five months but this week your store manager Scott gifted the clothing racks to our church. I have never met him personally I did try to meet him personally but I want to make sure you know what a wonderful difference they have made in our community. I myself have been on my Facebook page 3 times urging my friends and family to shop Kohls I have told everyone that I know at my church and my family know what he has done for our ministry and I want to thank you very very much. Not all stores support Christian values and I really admire that. My whole church thanks you

I shop at the Kohl's store in Woodridge, Il. I would like to recognise three of the associates for their wonderful attitude and help in making my shopping experience so fabulous. The three young ladies are Nafisa, Sammy And Jan A. These associates have gone out of their way for me time and again while shopping in the men's dept. I would like for them to be recognised on the highest lever possible and documentation to go into personnel their file

I would like to pass on my good experience with one of your managers Scott at #03 Kohls in Flowery Branch Ga. Yesterday I had an unfortunate incident where I lost my keys in the ladies restroom. Scott went above and beyond in contacting the proper person and I was able to have my keys back later that day! I would just like to pass along my compliments to Scott and his managers above him at corporate. I have always had good experiences with all the staff at Kohl's Gratefully Joan

Kohl's at Northland Square in Cedar Rapids Iowa is always a pleasure to shop. With a sales associate named Stacy in the shoe department who helped me pick out just the right boots for my Christmas party.SHe went above and beyond to find the right size. Diane, a manager in the POS department who opened up a register during a busy time to ring me up. Diane is always helpful.

My wife's Kohl's account got hacked just before Christmas. The unknown culprit changed her account profile's email address, then purchased a couple grand worth of merchandise using her Kohl's private label credit card already saved on the account. The merchandise (5 expensive/fancy kitchen appliances) all arrived here at our home, but the Kohl's cash apparently got emailed to the culprit. One presumes the culprit used the Kohl's cash to get free Christmas presents. We got stuck with headache and aggravation of receiving and returning all the merchandise for full credit. Ultimately the fraud hurts Kohl's, but we were also inconvenienced, plus from a security standpoint we have discovered it's not safe to safe our Kohl's car on the Kohl's dot com web site and have less confidence about shopping there again.

I went to Southport store in Indianapolis Indiana on 12-23.I purchased many items, one being a cooling pillow. I was in a rush and I left the store quickly and left the pillow in the store. On Christmas day I realized I didn't have the pillow and searched everywhere for the pillow. I realized I must of left it at the store. I called the store on 12-28 to see if there was anything they could do for me(I knew it was a long shot). I spoke with a manager Charolette. Expecting a brush off, I was pleasantly surprised when she so kindly said let me see what I can do. She asked for a series of numbers from the top of my receipt and said that they would look at the secruity tape to see if I left it there in the store. She took my phone number and said she would call me when she found out. I truly thought that was the last time I would here from the store. The next day, I got a call saying they had the pillow. The pillow was put down behind the counter after it was rung up, and I quickly left not realizing the pillow was behind the counter. I went to the store and Charolette, greeted me and gave me my pillow. Mind you this is the busiest time at the store with returns and shoppers, yet this wonder lady Charolette went out of her way to give me incredible customer service. I felt she went out of her way to help me, by looking at the tape, making the call to me and greeting me at the store. If all your stores have managers like Charolette at the Southport store, then you are in strong hands. While I'm at it; I was shopping two days before Christmas and the store was packed. I was looking lost and a young girl in another department asked if I needed help. I said do you sale bubble bath, and she dropped what she was doing and smiling the whole time, took me right to the bubble bath. She smiled and said there you go sir and left back to her department before I got her name. At check out the cashier was very friendly and made me feel like I was the most important person in the store. The store was packed and I'm sure not every customer was in a joyful mood, yet these associates were as friendly and out going as ever. The management at that store has done a fantastic job at training the employees at customer service. I wish I knew the two girls name so they could get credit, but I know that the manager Charolette does an amazing job. My hats off to your Southport store. They made me a very happy costumer and definitely made me a returning costumer.

wonderful assoc at andorra named JACKIE goes out of her way t assist you. beyond the call of duty

Today my shopping at the North-town Mall Kohl's of Spokane was especially satisfactory due to an employee whom had positively impacted the experience of myself and my family. I have never had such a positive and fun encounter with an employee as with Kim. My family would agree that she is one of the best employees of Kohl's, and we had the privilege to have met her at the check-out. Kim showed great personality, character, and work ethic. Her customer service was likewise highly satisfactory. We felt positively welcomed and accepted, and because of which, we would gladly come back again. We appreciate the human resources management for the good choice of employees and especially for Kim! Thank you!

While I was shopping at my local kohl's, I ran into a few children from different families throwing clothing and merchandise on the floor. I looked around for parents...I guess I was the new babysitter. I am completely appalled by parents that take their children shopping and do not watch them. I felt so bad for the woman trying to clean up after them. I wish I had a few minutes to help her. My husband stayed in the car with the kids so I could run in and grab a shirt for my youngest. Please do not bring your kids shopping if you are not going to watch them and clean up after them. When we go out to eat I clean their mess and tip...just a thought!!!

Today I went shopping for a carpet cleaner at the Janesville WI store. The store number is 0142 and my very helpful associate was named Sue.she is from the shoe department but came to help me. She not only helped me.choose a cleaner but she checked me out and helped me out to my car with this large purchase. Please note that due to people like Sue I will be shopping at Kohls more often. And I will tell my friends about my great experience! Way to go Sue!

We were at the Kohl's in Cottage Grove MN yesterday and I never leave a comment, but I must. Kohl's didn't have any little girl baptism dresses, so when we checked out we asked for help finding a store that might. "Sammi" at check out was quick to get someone to help us. "Susan" led us back to the machine and led us thru the procedure to order it from Kohl's, it come to the house. She was so quick, efficient, patient and kind!! We found a little dress and it will be delivered next week! (Also, when we were in the women's department a Kohl's clerk was handling disgruntled customer very patiently.)

The employee who helped me at the Livermore Kohls store was Rosemary. GREAT employee!

Terri the surpervisor at store 0072, peoria, IL, imply the cashier don't give me the survey slip for I try to use the $10 gift postcard and the $10 off $30 coupon which she said they can't combine.

Hi my name is Abby James and I had recently visited the kohla store in Linden New Jersey for the first time , which I received help by a young man by the name lubin , the services that I received was beyond excellent an I just wanted to take the time n say thank you so much , and we need more ppl like him working in today society thank u.

I would like to tell you how happy I am with the customer service I got from two of your employees Diego and Melvin from store #614 in Mesa AZ. Melvin was in the shoe dept on a very busy Saturday afternoon and Diego checked me out. Both young men deserve a hand shake or lunch or what ever Kohl's does to reward there employees. Once again they were great

Roxanna Price

I visited the Kohls in Flower Mound, TX on Feb. 8, 2015. My cashier was Kavita. She was undoubtedly the most pleasant cashier I have ever encountered. She actually seemed happy to help me. I just wanted someone to know this. I will look for her when I visit Kohls. I did the survey but there was no place for comments.

I would like to make some comments about the rebate service and to make compliments about the two store employees who were very gracious to me and handled the situation for me in the store. I was a Thanksgiving day shopper and took advantage of some rebates. Problem is that when the rebate ship was printed, it did not include all the info necessary. A note was sent to me by the rebate tracking system saying I needed to submit more information. I will advise that I was busy at the time the e-mails came & did not read it correctly. Today, I was cleaning out my old e-mails & discovered there was a problem. I sent a note to the rebate center requesting more information & received a note stating "ERROR in the mail delivery & was advised that the rebate email address did not exist. I went to your Kohls Store #1431, access code 9897-9409-2072-5008 and your associates Josh & Ebone were very helpful in researching the problem & then to handle the rebate process on line to our charge account. The ID # on the original receipt is 999-8872-8580-4595-8568-9895-2916. My last comment is about your survey web site. It has been a while since I wanted to comment about Kohls services, at that time I was able to include the associates name in the survey. I just did a Kohls periscope survey and unless I missed something, I did not see a blank space where I could include the names of the associates who helped me today. That being said, would you please be sure that Josh & Ebone are recognized for their excellent assistance to me today.
Thank You!
Nancy Papcke