Kohl's Positive Customer Service Ratings - page 3

I experienced great cusyomer service at Kohls yesterday. A sales associate helped me & a friend pick out candles. She scanned the candles for prices & helped me & a friend of mine carry them to the front registers. She was very nice & very helpful. The clerk at the register was very nice & knowledgeable too. I have their names & will let Kohls know they were very helpful.

I've been going to Kohls for the past six months. I've never had a problem - in fact, the staff have been friendlier than Sears, JC Pennys and (at times) Macys & Nordies. (The latter two have had a habit of looking through me to help someone else).

I've asked questions about finding items and the staff actually came with me to help. I've been given ways I could save money right then. When I needed to return an item, it was hassle-free. I do have a few suggestions which can apply to other stores as well - they need chairs or small backless couches in areas for people to sit on, especially the disabled. In the clothing section, people are told to go sit in the dressing room which is a distance when you're already in extreme pain. And the other is why in the world do designers of large sizes make blouses/dresses with horizontal lines?

I've never visited a Kohls store. Not many where I live... I was hesitant to shop online, cause of my past experiences w/online shopping... I must say, my online shopping experience w/kohls has been pleasurable... I had to call customer service a few times. I wasn't sure if I had placed my orders correctly..the representatives were so polite & guided me through each & everyone of my orders... My best part was the Kohls cash I earned..lol... I was able to treat myself to a pair of Sketchers memory foam walking shoes, that I really couldn't afford on my own! All my stuff came within a weeks time as promised & I'm extremely satisfied.... Christmas will be great this year.. Thank you, Kohls

I would like to commend your AAasm Juanita Ellenson. She helped me with a problem situation of finding enough of one garment to fulfill an order our company had for a special event. She really did go the extra mile.
Her store is the Galleria Kohl's in Las Vegas NV
Great Work
T. Williams

I have always enjoyed shopping at Kohl's. In my many years of being a regular customer, I have never come across a more helpful, kind and thoughtful associate than Michelle Wagner at the Nicholasville, KY Store, #0641. Anyone who shops there, that has met this wonderful associate would know how far Michelle goes out of her way to help her customers....whether on the floor or checking out. I don't know if this review will be read by management, but this lady truly deserves every bit of recognition and thanks. She is such a huge asset to that store. :)

I would like to compliment Janice M. at the Auburn Hills, Michigan, store. She was fantastic. Very pleasant, very helpful. She made the whole shopping experience very pleasant. Great associate!!

I Was Complety Satisfied,the Manger Took Care Of My Exchange Very Professingal.

I seem to be in the minority. I have always received fast courteous service from Kohl's. I have placed numerous items on-line and in the store. Customer service and support lines have always been very helpful.
Valerie

while in the store I over heard the manager welcoming an employee back and said that she had been missed. I thought that was quite nice of him...where I work the managers don't even bother to say good morning. My cashier needed assistance and he came up to the register.. I told him how cool I thought that was of him.

I had a very good experience with a salesperson named Joyce in the Newport news, Virginia store today. She went out of her way to support and help me and my sister today in selecting a vacuum cleaner and bedding supplies. She was kind and courteous and spent a lot of time helping us. She certainly deserves to be recognized as an excellent addition to the staff at the Kohls store in Newport News Virginia.

The Kohl's in Branson, Mo., has always exceeded my expectations. If there are lots of people in line the person at the jewelry counter always calls people to come to her. I'd gone in intending to get one thing, didn't get a cart, and ended up with items spilling off me, a cart appeared without my asking by a smiling sales clerk. I've never had the slightest problem returning anything and I've had employees go way out of their way to help me find what I wanted. They may not be so great other places but they're well trained in Branson. It's sad that good customer service is so rare when it used to be the norm.

I would like to comment on the manager that works there at your stor , she always has a smile on her face and a wonderful caring personality.

Today I asked her , for her name it is Stephanie.

Stephanie is a pleasure to know, and I would think that she would be a pleasure to work for

Dolly Liesse,,,,

we would like to let you know how much we appreciated BOB from you Home bedding dept. He went the extra nine yards for us and was so corteous and helpful. Outstanding employee. Thank you Bob Oviedo, Florida Kohl's.

k0hls is my number one store for my shopping, the children and grandchildren and any gifts i must buy, my husband says i live there he is just about right all the clerks know me and are so fvriendly,

I was on a mission to shop for our 4 granddaughters and shopped at the Kohl's #678 in Cottage Grove MN.
I want to say three cheers to Dan, and Jolynn for all your help you had given me. You understood my needs and really made my shopping experience wonderful.
Thanks to Dan & Jolynn for all your awesome help and making me one happy customer. I rate Dan & Jolynn a 10. Thanks again!

Happy Cottage Grove, MN Customer

Khols is one of the best places to shop. Customer service is great. Prices are resonable and they provide many discount offers, coupons that are not limited to specific items like Macys. You get a discount card or $10.00 Khols cash & you can use it towards any purchase. Purchases in store or online. If you have to return any items they will refund/ credit your acct for purchase no questions asked. Great place to shop!!

I was just at your Brookfield store (124th & North) and wanted to let you know that it was a great shopping trip. Especially with the wonderful customer service I experienced from Peter S., Kathy B., and Debra J. I do or do not frequent a store based approximately 75% on how I am treated by the store employees. You are getting better and better at servicing your customers.
Congratulations !

With that said, corporate was touring the store. They obviously had no concern for customers as they were clogging a good portion of the aisles and didn't move for any customers. Especially Group #3. Maybe they should have a refreshed course in customer service.

I really love my Plainfield, Indiana Kohl's. I hear that the store manager there is leaving to go to another company. That makes me very sad. She was a very nice lady.

Shopped at your Clifton, NJ store #0541 today and again it was a great experience. Returned an item and dealt with Georgette and Melinda. Shopped and was helped by Johanny and of course was greeted by Bhavesh and Geovanny. What a great bunch of employees, always there to help you with a smile. I shop here quite often. It's my favorite store.

I took their survey in which all of my opinions were favorable, except I intended to make a comment as to why I had one complaint, but the survey ended before they allowed a place to make a comment.
My complaint was that 4 out of 5 times that I ask for a "gift receipt" I realize after I get home that they did not provide one. The last case was the purchase of a very expensive men's cross necklace.

While at the Lynwood WA store there was some confusion about the sale price of an item we were buying. We were helped very competantly and left very satisfied with the help we received from the salesperson "Gigi"