Petsmart Customer Service Complaints - page 4

I purchase 2 1 gallon fish tanks and both filters stop working had them both over 60 days.and I wanted to return them both since I pay cash and had no receipt.they did not want to exchange them.now I have 2 non working fish tanks and my bettas are in bowls.till i get new ones a petco maybe I have better service there

Lost my receipt for 3 items and at he Richmond, CA store the clerk called the super and since the items were about 10.00 a piece they said they would not return w/o a receipt even if they saw me walk in with it (at first I didn't get it but then I understood that it was because i could have stolen it) and that it was the new 2018 policy and I asked to see this policy and she referred me to the corporate office I told her that if that is the case the manager needs to be fired for lagging on posting any kind of notice and should have scrapped the "old" policies off the counters!

I will never purchase anything from here again ! I lost my Xmas resorption for my 2 items I purchased for my dogs at Christmas not to mention I am a police officer and I could not even get a merchandise card ! What a joke ! Petco here I come !

I purchased the package for dog training that includes the three classses. I asked when I got it if I could cancel it anytime and if I needed anything to do so. They said yes I could cancel anytime and didnt need anything. When I went to cancel they said it had to be withing the last 60 days and I had to have my receipt. I cant find my reciept and it hasnt been within the 60 days, what should I do?

I Been Taking My Dog To There Groomers For Past 5 Years They Charge Me $42.00 Now They Want To Out Of The Blue Charge Me $60.00 When I Set Up The Time They Did Not Tell Me They Was Going To Over Charge Me And It Is A Very Long Drive For Me And My Dog There Hour Away From Me So I Say This Never Buy Or Take Your Animal To There Groomers Not Supper Happy With Pet Samrt I Will Never Buy Anything From Them And Will Talk Them Down Till The Day I Die So Do Not Buy Anything From This Chain Store

Went to petsmart to return a gift that was given to me and they wouldnt return it cause i didnt know the phone number used. And because it was over $40 they said it was a high ticket item and without a receipt it was like i could have stolen it they said.it wasnt like i wanted cash i asked for a merchandise card so that way i coyld get something i wanted instead.

I have been trying since Saturday evening of last week to obtain a direct contact in the corporate office of Petsmart. NO ONE in customer service, online or via phone can provide me with this information. Interesting. I received a reply from customer service that included only the mailing address for customer service. I send another reply which says they do not have direct contact information but also gives me a link that should tell me that information. Really? you can send a link but not the information? By the way, the link was to a news article posted by 'TotalRetail' announcing the resignation of the CEO. Does not help me now, does it? Can someone provide a direct email or fax number to the office of the CEO or must I put everything on social media to air it out?

I'm a current PetSmart employee. To all wondering what the return policey for animals is: it's a 14 day garentee. So if something happens where thr pet just doesn't work out for you or, sadly, they die, you can get a return. As a retail pet store with live animals, its very sadly a regular occurance that animaks get sick or are returned bevause they bite or something. Our breeders and shelters are not the best. We often recieve animals that are sick upon arrival. We do.all we can to take carr of them. But small animals are so subseptible to sicknesses, especially being paired together in such small spaces. Its tragic whenever a pet parent has their pets pass away. Im sorry to anyone who has had bad luck with PetSmarts. Honestly, it depends on who works there, but I know at my store a lot of us pwt care associates really care and do all we can. But ik sonetimes it can be really not good. Most of the time its not us, but the store itself.

The returning policy isn't what it's said out to be, 100 percent guaranteed the return of dog food, used atm, store got their money as soon as transaction was made, yet 3 wks after the initial purchase they put it on debit card??? It totally all depends on the cashiers experience or should I really say their common sense, I shop more at pet smart than any other pet store and I like to shop, but honestly this little thing does make me question that, pico Rivera CA had employees greet, smile to all who came into store, it wasn't only nice but it made me feel like they were happy to work there, but lately thats not so, seems like they recruiting young and cold natured like. Economy's still struggling, retailers becoming obsolete over nite, every customer should be given 5 star treatment, remember word of mouth goes a long way, and thats how the ball bounces✌

I have never had a problem returing anything at this store.it usually is fish related tank equipment. Filter or heater..some are folty and some just don't work well..but I always return it with in the 60 days ..it's usually with in a week or so ..I bring my recept they take it all back without a question they do ask if something is wrong with it so I explain it. I also have returned dog water proof booties..they didn't ask why just gave me the $back.im sorry for all of you who are having issues with returing stuff.. FYI I don't by pets at pet chain stores.only food /toys and other products.

We purchased a guniea pig 20 days ago and today he died. My friend also purchased one from the eastvale store and hers died within a week. My kids are heartbroken. He had no signs of being sick or anything wrong and today he is dead. The more I research this the more I find that this is a problem for the petsmart stores.

I took my dog for special price for bath and i supposed to pay 26.99 do not give you a description of what exactly you are paying for and what the bath include it ,only you can read it but not print out with it, when i went to pay i end up paying a 10.00 more i do not know why and not a print out with description been give it to me. I do not think i will return , the treatment from employees was good.

I bought an African Dwarf frog, on a Saturday... The following Monday, the frog was dead... What is the return policy?

I bought a bearded dragon less than a week ago. Took great care of him but was obviously sick and now dead. What's the refund policy on that??

I was 0400 to get my dog service I had appointment @ 2pm got there the young lady said we needed my dog rabies certificate. I told her the dog was not old enough for this plus I ask the young lady on the phone what I needed she explained not telling me about the age of the dog or rabies policy. The mgr. on duty Melissa Langley came out not listening to me,telling me her rules and that she was the mgr on duty, not counting how old my puppy was or any thing. We have use your company grooming before with a another dog on Woodruff Rd. in Greenville in S. C. but bad service to my Poochie then we tried again on Laurens road the service was OUTSTANDING would have went back with this dog again but my husband wanted to be close to home in Simpsonville S.C. but a bad chose I will not go there are tell any one about it I am a Petsmart reward person I was buying all my need with you'll but not again I work hard for my money plus I am in customer service my self but that young lady need a adjustment on how to talk to customer plus listen to them I don't how far this letter will go but just LISTEN SOMETIMES TO YOUR GUEST THATS IN YOUR STORE NO MATTER HOW MUCH THEY SPEND A REPEAT CUSTOMER IS BETTER THAN A ANGRY ONE BUT DON'T WORRY BECAUSE I WILL NOT GO BACK YOU LOST ME ON MARCH 10

Annoying: employees wouldn't accept my return even though I have the receipt? It's over 60 days but the policy says I could get store credit at the lowest sale price. Wasn't even offered that: employee on scene said he didn't want his name on the override logs. Incredibly horrible service.

So, I get up at 5 AM this morning so that I can have my dog fed and ready to go for her grooming day appointment at 8 am at Petsmart on Remcon. I get over there, I'm walking in front of the store, my phone rings - it's 7:50. I see that it's Petsmart and figure since I'm already here, let me just go in, then I have to call them because the front door is closed since they're not open for business in the store. The lady comes to the door and says "oh my gosh..." we walk in and she tells me Valerie, the groomer that was supposed to groom my pet, has called in sick, she literally just called in sick at 10 minutes till eight. The girl tells me she called me right away. As if that's not bad enough, the girl tells me that there's another dog waiting for Valerie that they "have to take care of" and she has to reschedule my pet. First of all, this is a poor management. To call in sick at 10 minutes till eight knowing you have appointments waiting- that says it all.

As a previous employee you have 60 days with a receipt return your item, if you paid cash you get cash, credit it goes back on cc, debit you can yes get cash or put back on card or store gift type card,by check has to be within 10 days of purchase to get $ back or u get store credit. Over 60 days n no receipt i have seen store credit u can return any item within that 60 days if they hassle u there is a hassle free policy. Call corporate

I had a good experience returning a kong toy my puppy had a hole in the animal within a day and they let me return and get a whole different toy!

They refused to take my item back, dog died and now stuck with product unopened.
They suck

I saw a couple cheap things i wanted so i put them in my basket and continued shopping. I place my order for 9 things totaling $30. I then get an email saying that the items i purchased is no longer available. I then ask to cancel my order and was told that i could. They even sent me an email saying my order was cancelled. Now i receive an email stating that my "partial order" is on its way. So these guys enticed me with cheap dog toys and only send the expensive ones. This is/or should be illegal.

Tonight, 12/13/16, I shopped for the first at Petsmart located at 1660 Camino de la Reina, Unit D, San Diego, CA.92108. It is the last time I will ever shop there. There was one check out open, the cashier had to call the manager several times in order to get a special code to process my discount. While waiting, a long line formed, so she had to open up a second check out to check customers out, while I waited for the manager. I am traveling tomorrow, so did not have the luxury to go elsewhere. I waited for over 15minutes for the manager. When she arrived, she did not even acknowledge me, much more apologize for keeping me waiting. The cashier thanked me for waiting and checked me out. I was furious!! If these are the discourteous and insensitive individuals Petsmart hires and trains as managers, God help us all! I will never, ever set foot in a Petsmart store again.

Went to Petsmart last week. Asked for toy puppy collars. Pointed me to an Islet. This huge store no mini collars. No motor carts I'm handicapped, had to find another clereason told that's it. Asked for kitten section across the store. After 10 very long minutes found 2 blue that would work. No leashes except big and oneven pink. Or a bunch of glitzy.
Got to check out blocked have to walk almost a whole Isle so they can desert crowd which there were 9 people 7-9 people ahead, 1 checkout. People had lots in carts. Plus also complaining. Finally another clerk came out. I complained he could create lessome. With rude attitude. These puppies will have lots of Needifferent in future. I won't spend another dimension there. My granddaughter in law went on line that evening found perfect leashes half price of any empty slots on their shelves plus no shipping to my door. Place also had collar for $3.97 each I paid $16 for 2 kitten collars.

I purchased 3 tubes of Frontline Plus for cats for $59.99 on October 13, 2016. There was a "guaranteed to kill all fleas or your money back" sign both on the display case and where it was located isain the isle. I asked the cashier about the guarantee and he said "yes, you have 60 days to return it if it doesn't kill all the fleas and their eggs." I thought that was a lot but considering there was that guarantee it seemed worth it. Well it seemed to work a little at first then they returned a few days later with a vengeance. I decided to turn the whole situation over to my vet. But first I had to get that refund to afford the vet. I set up the vet appointment and got a ride (I'm disabled) to Petsmart just before Thanksgiving. Only probflem was when I got there, ready with receipt in hand, I was told that they could not give me a refund because there was no product. I replied of course there's no product, I used it all - 3 tubes for 3 cats! I was then informed no product, no refund. I reminded them of the "guarantee", which was still written in large print across the display case but it was pointless - they don't provide a refund in cases where there is no product remaining. It didn't matter that the product was deadly poisonous and a health threat, no product for them to return to the company, no refund for you. I mentioned that it was sold to me under those conditions, even pointed out the line on the display case. All to no avail. In other words, they flat out lied! And showed no remorse whatsoever for it! All the manager was concerned about was that there was no product for them to return to Frontline! She even suggested I buy some more, but this time leave a tube in there so I can get at least some of my money back. Petsmart is run by greedy, lying people who care nothing for their business ethics, their customers, or their animals for that matter. There are some sweet animals in there who need homes - they shouldn't be penalized for the terrible practices of the business they're under the roof of! But other than them, DON'T PATRONIZE PETSMART! UNDER NO CONDITIONS BUY ANY PRODUCTS SOLD BY PETSMART! You'll be doing your community a service.

I have been taking my dogs to the PetSmart groomers for at least 11 years in Huntsville, AL. (Carl T Jones location) In most cases we have received very good service. Today though,one the groomers,Megan, was very rude to me on the phone and then proceeded to be rude to my husband when he dropped off our dog to be groomed. She was angry because she insisted that our appt was for 9am and we were late. My husband had set the appt for 10:30. Her poor attitude bothered my husband so much that he returned to the store and picked our dog back up without getting groomed. He also spoke to the manager and he seemed uncomfortable and didn't really say anything. Megan continued to be adamant that she was not acting rudely but continued to make snide remarks. The only response the manager made was that he was sorry. We will not be returning and will not recommend your services to others.