Posted by customerservicescoreboard
It took 2 1/2 hours to solve the upgrade related problem. The issue was opened at 4:37 PST and resolved at 7:06 PM PST. A previous upgrade wiped out my husbands and my progress on both Russian and Spanish. That was only a month ago. This time the upgrade created another problem.
Although I reported the problem to be with the Spanish version upgrade (hadn't yet checked the Russian), the tech uninstalled and re-installed Russian and was ready to sign off when I pointed out what she'd done. Next, we refocused on the Spanish install, which was the original problem. Since it couldn't be resolved remotely, I had to reinstall from scratch using the CD's. Luckily they were in a fairly accessible location.
I have two teenagers needing to learn a language, so we bought Rosetta Stone to supplement. However, there is no ability to report out progress or to test (besides the milestones). I am losing confidence in Rosetta Stone product. I don't want to lose 2 hours of my time, nor be concerned that my profile and progress will be lost each time I agree to the upgrade.