Subway Positive Customer Service Ratings - page 3

User Reviews, Ratings and Comments

Subway customer service is ranked #586 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 29.70 out of a possible 200 based upon 921 ratings. This score rates Subway customer service and customer support as Terrible.

NEGATIVE Comments

863 Negative Comments out of 921 Total Comments is 93.70%.

POSITIVE Comments

58 Positive Comments out of 921 Total Comments is 6.30%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Subway

    Customer Service Scoreboard

    • 29.70 Overall Rating
      (out of 200 possible)
    • 863 negative comments (93.70%)
    • 58 positive comments (6.30%)
    • 18 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.6 Issue Resolution
    • 2.4 Reachability
    • 2.1 Cancellation
    • 2.7 Friendliness
    • 2.9 Product Knowledge

Add your review! Return to the main Subway customer service scoreboard page

Posted by Anonymous


The subway in greensburg,pa at the town square location is the best subway i've ever been to! Its so clean and the manager is so nice and friendly! There are 4 other subways in town but i will only go there! It puts the others to shame! Great job to the management there and her staff!

Posted by Anonymous


The subway on Walton Blvd in Rochester Hills must have had a facelift. The store is so clean and the staff is so nice. Even when they are busy, the staff always has a smile and they work so quick to get people in and out. Being a high school kid I frequent fast food places a lot and this is one of my favorites. Take good care of the workers because they are so nice to their customers
Thanks
Hunter
Rochester Hills Mi

Posted by Anonymous


Subway at Jackson Ms. Chasity, who has taken my order for the past four mornings I have been there is the least friendly person I have ever dealt with ...always frowning...never speaks....acts like she is doing you a favor. Need to send her to Chic Fil A to get trained on how to treat customers.

Posted by coachburke14


I am not a fan of subway in general. On a trip to Portland Maine for an AAU basketball tournament it was our only choice for quick food that wasn't greasy burgers. I wish this subway was closer than three hours away. The crew is efficient and friendly. I shouldn't be surprised. The manager named "freedom" went out of his way to please every customer. He was friendly and efficient and really made me feel like a valuable customer. Kudos to freedom and his team in Portland Maine. I have a new eatery when I'm in the area!

Posted by Anonymous


I went to the Brewerton NY Subway for lunch today. The girl that worked there said hello as soon as I walked in the door. I ordered the Black Forest Ham sub. Best sub and service I have had in many years. I have been going to another sub shop for many years and I will be changing my lunch stop to Subway from now on. The girl that waited on me definately deserves a RAISE!!! Thanks

Posted by Baby Girl


I visited the subway awhile now here on beach blvd and Bolsa,Ca. and it's always good service. Thanks Subway.1-10 I give a 10.

Posted by Marilynn


I think Subway is a great place to eat. Every Subway we eat at is super clean the employees are very friendly. I love the gluten free bread. My grandson can only have gluten free bread and Subway is the only gluten free bread that he likes and believe I have tried every kind I can find. Keep up the good work Subway

Posted by D


I went to Subway today, they have that $2 Sub. What a great idea during the holidays. As usual it was very good, but mostly the group staff was very friendly. They did run out of the cheese breads when i got there at 1:00ish. So maybe they will do better with that for the rest of the month.

Thank you &
Merry Christmas

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