The General Customer Service

Before my policy is done i will cancel and NEVER use the general. I spoke to a supervisor and she was extremely rude and inconsiderate. She showed no empathy at all in the call. She never even acknowledged the wrong information the rep gave me. She did not care at all that i was impacted by the stress of being stranded. She offered no reasonable solution to help me. It was so Awful to be treated like that. I agreed to roadside assistance but was unaware that it was through a third party. If I was informed of this I would have never signed up with the General. I agreed to roadside assistance with the General not a third party. I will never refer the General to anyone who is in the market for auto insurance due to the lack of customer service.

National Association of insurance commissioners

AZ corporate commission

Federal Trade Commission

These are the 3 agencies I will be filing a formal complaint with today for my complaints being completely blown off by your customer service representatives! They are a joke. I have been lied to, more than once, which caused a huge issue for me financially. I have messages and recorded calls proving not one, but TWO of your representatives lied to me. And the supervisor who tried to argue with me and basically blow me off, even after I called her on it and demanded she listen to the recorded calls.... I have been defrauded by this company and they couldn't care less. So I will file my formal complaints today requesting investigations from each agency.

On Oct 22,2020 I filed a claim with my insurance company, Geico and your company in reference to a client of yours hitting my car due to improper lane change. I have a police report and witness statement, a copy of her insurance card stating she had coverage through June 2021 and copy of her drivers license. A claim was set up by your adjuster Dawn Greer, claim # PA0002636153, she sent me a confirmation text stating I would be hearing back from her in one two business days. That was the last time I heard from her until yesterday after I told her I would call corporate and file a complaint. I had called her at least twice a day left my cell phone number and email address on voice mail, left messages with both my cell phone number and email address on text messages that I sent to her at least once or twice a day. I sent email with phone number and email address to The General listing her name asking for help, all I was wanting was for someone to to get back with me so I could get my car fixed. I included my email address and phone number on all occasions. I had the claims operator trying to switch my calls to one of her team members to no avail. I was wanting to find out what procedure I needed to do to get an estimate and get my car fixed. Never got one of her team members either, tried that several times. Finally I called Geico and asked them to call the General to see why I was not getting a reply from Dawn Greer. I was advised that the person that hit me no longer had an active account with the general and they were denying my claim. How simple that would have been to notify me of this, just common courtesy to let me know instead of letting me hang for almost a week. The only reason I heard from Dawn Greer yesterday was I sent her a text telling her I was going to notify corporate, listing her name about the way I was treated and telling everyone I know how she treated me. Her explanation was that the number she had on file was a completely different number I provided in my voicemail. That is incorrect, she had a minimum of 6-7 voice messages with my cell number given each time. Undoubtedly she can't read either or she would have seen my phone number in my text messages to her. So after my text she decides to send denial letter to my adjuster, how convenient, should have happened a long time ago. Oh, she did apologize by the way, not acceptable. And if I have any questions I should call her or have my call transferred to one of her team members who can help me. Yeah right, did that, done that, won't do it again. wouldn't get a reply back anyway. Just thought maybe you might like to know. As you can tell I am thoroughly disgusted.

I came to The General Insurance in February 2020. The dudeligence and customer service or lack there of from the claims adjusters is amazing. I offered a mometorium into the mometorium. Agreed to be placed into it along with a hardship. The preceding supervisor did not complete the necessary paperwork. As well the customer service representative did not add comp or collision to my policy that I was paying for each month.

I had myfirst job from you general and I have the car done and it has be a month waiting to get paid I have call them people at least 20 times and getdiffent story each time I will not do anymore Insurance jobs for the general again plus the people are dropping the general they are mad I will tell people my dealings with the general them people lie. tell stories that handled this job and I still have not got paid people anit got no car they gave the general a bad rep you guys are slower than Moses all the car needed was a front bumper dam a good job. general Insurance company

Once my policy is done i will NEVER use the general. I spoke to a supervisor and she was extremely rude and inconsiderate. She showed no empathy at all in the call. She never even acknowledged the wrong information the rep gave me. She did not care at all that i was impacted by covid-19. She offered no reasonable solution to help me. It was so Awful to be treated like that.