US Airways Positive Customer Service Ratings - page 3

I would like to commend Joy at the North Carolina center and LaToya at Philadelphia airport's ticketing counters. Both women were pleasant and helpful and went beyond mere "service" to give me personal attention and satisfaction.
Joy found me a seat on flight 796 on Thursday the 11th of February from Philadelphia to Tel Aviv when my flight which was originally booked for Tuesday the 9th of February was cancelled. She worked very hard to place me on the flight and I so appreciated her effort.

LaToya, who works at the check in counter at Philadelphia Airport, helped me find an appropriate seat as I suffer from claustrophobia and had been placed in a window seat. She was kind, understanding and successful. Because of her, I had a comfortable and nonthreatening flight.
I highly appreciated the service from both ladies. Sincerely, Rhisa Teman

Managed to find USAir's phone number from this site - impossible from their own site. But must admit received prompt response and good information about baggage restrictions. Sorry to be a pollyanna but the service was good. Let's hope the flight will be even better!!! More later. Fido 1/15/10

I got a quick response and a very helpful 'person'.

Excellent. I just traveled with US airways through SYR,LGA,ORF, then ORF,PHL, SYR airports on a return trip. At every check-in,gate,on board service and baggage pick-up we had excellent service.
We read the fine print. It was explicit about what was allowed. We were even allowed to bring a folded fishing rod on our return in he overhead. Our luggage handling was excellent.
On our return to SYR, a US Airways Rep had pulled our bags for us (it had been a connecting flight) to be sure we received them.
I called them 4 times on their customer service line with various inquiries and was always able to speak to a live person who was professional and efficient.Listen carefully to the prompts.
US Airways was great with us.
A happy Canadian Traveler

i called to ask about id info and baggage rates and I was actually able to not only talk to a real person but she actually was located in the united states... and I understood everything she said and was very polite and broke it all down for me

I called to check on my flight and I was able to talk to a real live person who was very friendly.

Great. I asked about the baggage service and they answered. Less than 2 mins on the phone!

Just wanted to thank & express our graditude to US Airways employee, Wanda #213329, for her professionalism in helping resolve a mix up. Four siblings of our family will be traveling to LA for a funeral 09/19/09. Due to a date error, it appeared that one senior sibling would have been rerouted on a different flght. Our experience with U.S. Airways will be enriched due to Wanda's pleasant and accomodating attitude and great customer service.
Sincerely,
Marina B. Pilcher

My call was transferred from US Airways Domestic to International. I had a great time chatting with the lady - Sept 16, 09. She was very experienced, knowledgeable and helpful. She saved my time and had great insights for someone like me. I will be entering US in a different city and traveling to another one. Thanks, I guess, I did not expect this kind of service from an airline.

Had terrific customer service..... fixed a problem and answered questions patiently.
DP5V0V Thank you