Posted by Anonymous
I had an appointment yesterday may 18th 2022 apon my visit the person who helped me was sucking her thumb than than asked for my insurance card never used sanitizer I handed her my card she took the card gave it back told me to have a seat than proceeded to suck her thumb while another employee was arguing because the eye doctor was taking to long on a conference call than I was called back to the employee who was sucking her thumb she asked to see my insurance card again never once sanitized her had I gave it to her again after she handed me back the card for the second time she sat back down with one leg folded in the chair proceeded to suck her thumb and and engage in something on her phone I noticed she had a hole in the middle of her pants half of her inner leg was hanging out she had on slippers it was one of the most horrible customer service I ever witnessed it sort of shocked me that this type of person had a job there I could not believe what was going on I told the doctor what happened amd she apologized for my encounter wich really I felt bad she had to even apologize just a bad experience over all the employee was not rude to me her customer service skills and representation was just really unprofessional and I will never go to that location EVER