RCN vs Optimum
Customer Service Comparisons
Best Customer Service Rating
RCN has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| RCN | 36.13 | 228 |  |  | |  |  |
| Optimum | 25.30 | 490 |  | | | | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- RCN has had 228 total customer service ratings of which 19 have been positive and 209 have been negative. This has resulted in an overall classification of Disappointing.
- Optimum has had 490 total customer service ratings of which 24 have been positive and 466 have been negative. This has resulted in an overall classification of Terrible.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
