2018 Clothing and Department Stores Customer Service Awards

The best customer service for Clothing and Department Stores in 2018 was:
Marshalls

The customer service provided by Marshalls in 2018 rated as Disappointing.

There were 8 companies out of 212 in 2018 with a higher rating.

The fact that Marshalls was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Clothing and Department Stores.
Marshalls
Clothing and Department Stores

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Marshalls73.5728
Savers59.577
DSW47.0257
TJ Maxx41.0025
LL Bean35.007
Macy's33.9618
JCPenney29.6362
Goodwill21.7836
Lord and Taylor20.4013
Saks Fifth Avenue16.0012
American Eagle Outfitters14.297
Forever 2110.005
Old Navy10.008
Ross3.5728

Other Companies

The following companies did not receive enough comments for an official rating during 2018: