Bank of Montreal Customer Service Complaints - page 2

This bank is for those who prefer long line-ups and not a chair in sight! Also the best bank for staff to let other people ahead of you in line. This is the third and LAST time this has happened to me. Third World staff - third world quality of service. What a travesty.

horrible customer service/support and extremely/poor communications

BMO is now charging clients who use Direct Pay for Lottery with OLG.ca a cash advance fee of $5.00 per transaction despite the OLG site stating that Direct Pay transactions do not have cash advance fees. This is another cash grab from big banking

After money being taken out by the bank not once but twice now of a very large amount we left BMO ! never going back to this bank.

Had a gic over 20 years. Tried to redeem on Dec 2022, for attending and financial help for a funeral overseas.was told it can be done for $283 penalty or come back on Feb 1 2023 to uplift cheque. Agreed and made an appointment. Returned on February 1 only to be told Feb 6.l called on the 7th, went in and got cheque.
WHERE'S THE COMPASSION,WHY PENALTY, WHY 3 VISITS TO THE BANK FOR A SIMPLE TRANSACTION??

BMO changed the Mastercard page, now I cannot find my statement. Phoned them and the person told me to change my browser, etc. if I want to take a computer course to have to deal with Mastercard, well forget it, and watch my purchases go to Visa. Terrible service, no communication to clients warning them of changes

Worst customer service I have ever experienced in my life. One repo asked me to hold the phone and nobody is there to pick-up the call since 49 min past. Who handle this customer service department???

Unbelievably terrible experience with BMO customer service. Finally got thru to a rep who asked me to hole...so far it's been 48 minutes without so much as a check back to let me know he's still awake.

The worst customer service ever!!! I waited for 1hr and 55 minutes to speak to someone about our car loan. After a few minutes of getting all the info she needed, she had to put me through to another agent. The waiting time was 20-30mins. Finally, a guy answered my call and I can't understand how he was explaining things, it's confusing. I was trying to tell him how I understood his explanation and he just said, "I will put you through to the finance department", and the line went off. That was soooo rude!!! And here comes that annoying music while you wait for someone to answer. Another guy answered, I told him my concern all over again and he said I have to contact the dealership. My jaw dropped!!! Like, really, the first person should have told me that right away. I am one of the very, very patient human beings in the world but this one got me. So, this is my first time in my whole life to write a negative review. Total hours of my call is 3hrs and 10mins, just for someone to tell me to call the dealership!!! BMO, how many people are you paying just to transfer calls from one to another!!!

I like BMO overall, however the new BMO website for online banking is absolutely HORRIBLE. Not user freindly. Can't find anything. I now have to do my 84 year old mom's and her friends banking because they can't figure out the new site. And why the hell can't I pay multiple bills anymore? Now it's one at a time. PLEASE bring back the old site, you guys are worse than Rogers now! This new one is just change for change's sake.

Very bad customer service, especially the downtown branch,
Bloor Street East, his manager Sergio, and one teller
who was impolite and answers with personal negative comments.
Branch manager talks with pride and superority

It is the most horrid customer service I have ever encountered. I don't even know where to begin and with what issue. It's almost like BMO hires the most obtuse people to be agents and then trains them to purposely misinform and actually blatantly lie to the customer, without providing a resolution. First of course one must make the time to wait on hold for 2-3 hours and then either get transferred to someone else who knows even less and is in the wrong dept or be told your being transferred to a particular dept, only to be put back in the regular queue and need to wait an additional 2-3 hours. I find it unconscionable that these people being hired as agents really don't seem to give a damn or have any empathy at all. It's like these are the dregs of society. Just wow.

I've been on hold now for 2:54:22 almost 3 hours for the Fraud Detection Service.

I'm absolutely disgusted in this bank I applied online because I was planning on switching are you kidding me from the moment I applied online to BMO is nothing but problems how can a bank have this much problems it's unheard of I will cancel my account when I visit your branch not impressed I will never want be a BMO customer that is for sure thing rbc has never disappointed me in over 30 hrs that I been with them not once very furious and frustrated it came to this

The worst service ever. Impossible to withdraw cash from InvestorLine account despite having them confirm that it would not be a problem. Two trips to the bank and two calls to InvestorLine and still not there. I am leaving the bank over this. I also deal with Simpli and they are tremendous to deal with.

The customer service is terrible. Either you are on hold for 45 minutes to an hour or the person taking your call can't answer simple questions and then you are transferred and have to wait again. Don't waste your customer's time!

What has happened to BMO?? I have a BMO business master card. Every time I attempt to activate a new card the automated system fails with the last question. When that happens I shutter. OMG...I know this means 2-3 hours on hold. There are numerous issues I have had trying to conyact service. HOPELESS!!! When I finally reach someone they are ususally inexperienced and on 4 occasions I have to speak louder that the chirping bird in the background. I am switch banks and currently applying now while I am once again on hold.

The story is long-BMO allowed 11,000$ of fraudulent charges (significantly more than my credit limit) to go through on my card in a one hour period at 2am on September 25. I reported them as fraudulent the next day while they were still pending and BMO neither noted the fraud nor did they stop the transactions. BMO has a 4+ hour wait on hold for processing customer service credit card fraud. After spending hours trying to solve this I went to my local branch where the BMO banking representative informed me that BMO doesn't actually do anything with respect to the credit cards it advertises which are signed up for at the branch. BMO is currently holding me responsible for these charges. This is a violation of Canadian banking security

It took me more than 1 hour on the phone in order to talk to someone to cancel my credit card. NOT IMPRESSED.
Don't think I will have another BMO credit card EVER.

Here we go again. The worst bank and manager that I have ever encountered. Amanda Wraith the manager can't do her simple job of answering the phone or her faxes. They hold your money so they can get more interest and not like they don't make 2 billion dollar profit last year. I will make sure that I tell everyone and my wife will too how unprofessional BMO is with customers. If I could give a minus I would. Amanda Wraith and Tracey Middle should lose their jobs and let someone that knows how to do their job right have those positions.

How can a BMO manager in Grand Bend not answer her phone or respond to a fax and keep her job. I will never ever recommend BMO to a single person. That manager should be fired!!!!!

I have tried for YEARS to get reasonable customer service from BMO Mastercard. They just arbitrarily stopped sending balance information by mail. Then, for no reason they lowered my credit limit, while Visa did not. I've never had any issue with Visa, never a problem. But BMO, constant problems. Now I've been locked out of online system. I have moved, tried multiple times to change my address with BMO, by phone, & I always hang up in disgust after being on hold for hours. Today, I'm still on hold, hours later. They have absolutely THE WORST customer relations I have ever seen. I just want to talk to someone to close my account, after 25 years of declining customer service I give up on BMO Mastercard. Visa is delighted to have me as a customer.

Has asked to wait on the phone to connect me to the right person. Unfortunately that didn't happen. I waited over an hour and just ended up frustrated and hanged up the phone. Waste of my time and terrible customer service. This isn't the first time it happened too.

I told my BMO branch that I did not like the new online format and instead of asking me why and what I didn't like I got the standard spiel and supposed legalities. I stepped into another branch and asked if there was anything I could do to change some of the format and was told that once I got used to the new format, that I'd be fine. The stupid GIRL made sure that she told me twice and made sure that I heard her, since I am a senior that I might be hard of hearing. The reason why these people can't answer my questions is because they are young, inexperienced, untrained and they really don't care. They talk like they text and do not know for the life of them how to speak with respect to an older adult. All the true older role models unfortunately are dead or retired. Absolutely sick to death of most young people that think they're better than working where they would better suit their needs such as McDonald's.

Bank of Montreal is not now been a customer service first Bank. I have had my account canceled without notice, when you talk to them and tell them you are going through hard times and you are struggling to make regular payments of $500 bi-weekly but cannot make up $2400 there response is to send it to collections. They are aware that you had no work due to covid because you claimed covid deferred payments. Of course that doesn't matter to them that you are making $500 bi-weekly they want there $2400.