Best Buy Positive Customer Service Ratings - page 2

We bought 2 samsung tvs for our rv plus a mounting arm. Terrific service from Ben Burns in your peterborough store. Very knowledgeable and patient. We would definitely buy from there again.

I ordered an alienware area 51 desktop which appeared to be an excellent deal. The specifications listed on the best buy site seemed toof good to be true, so I went into the Folsom California store to speak to a knowledgeable rep in person. The staff took a close look at the listed specs and assured me they were listed correctly. I ordered the product on the spot with a sales rep. When the order finally arrived, I immediately noticed it was not as originally listed. I went back to the Folsom store and talked to the same rep and told him the issue. The rep was friendly and immediately got the manager (Chris). The manager was very polite and apologetic. The manager stated he would refund me the amount for the cost of the missing component. I usually never write reviews but I was so impressed by the professionalism of these Folsom employees, they didn't argue or try to make excuses, they just wanted to do right by me (the customer) and they did. Best buy has not lost their customer service and I am pleased to continue to spend my money with them. Thanks.

We went to Best Buy in Albany New York and needed some information and help. We were very happy to be assisted by Jevaughn Joseph, whom we found to be very knowledgeable and able to answer all of our questions. We are a retired couple and some of the technical information we hear at Best Buy needs extra explanation. Jevaughn knew everything we needed to know, explained it all very clearly, and answered follow up questions as well. He has excellent rapport with customers and a most pleasant personality with a great sense of humor as well. We have shopped at Best Buy for years and found Jevaughn to be one of the best sales people we have met. It was a pleasure meeting him and getting all the information we needed for our purchases. Best Buy is very lucky to have him on staff.

Today started out well and then it got even better! New laptop, something that actually works and won't break down on me easily. A MacBook Air 13 inch' was my pick for a college laptop. Simon (, he was the person who helped my mom and I, did a great job. Plus, he was bilingual, which was great for me, I did not need to explain every small thing for my mum. He saw that we needed help straight away and walked up to us and he stuck with us through the whole process. He gave useful information and showed great dedication to his work. He was patient and understanding towards my mum and I, no matter how exasperating we got. The other Best Buy workers' customer service was also excellent; hands down most helpful workers. Everyone was most helpful and cheerful, they did their best and made me feel welcomed even when I had many questions and went back and forth. Thank you for helping my mum and I, awesome service served with a dose of cheerfulness.

I called in to set up a Geek Squad service call, and spoke with Sabrina. She could not find where I had a service plan active on my Curve TV. Couldn't help me. So I called back and got Tina - who is without a doubt the most helpful CS rep with whom I've ever spoken. She searched all history and found that the service plan for this particular TV had been attached to another TV I own, and never activated. She spent over 45 minutes speaking with various people to get it switched to the correct equipment, and arranging for getting the plan to an active status so I could arrange for service. She was AWESOME. Call time was approximately 1:45PM EDT, 6/8/16

During Memorial Day weekend, my dishwasher broke. I had already had it repaired 2 X. I decided to replace it. My son was visiting from out of state and could install the new one. I went to several stores to try to make a purchase but no in stock inventory was available. My son took me to Best Buy, where I have never shopped. The sales associate, SUSANNE went out of her way to try and find what I was looking for. She searched the stock room and found a dishwasher and it was exactly what I needed. I got a great price and great customer service from Best Buy. I will be a regular shopper in the future! Thank you SUSANNE and BEST BUY #1781 in D'Iberville MS

Geek Squad 23red St. NYC. - Was very lucky to have Darrel, as my service person, he was incredibly likable and helpful. He was very patient and calm, despite my tirade. The Manager was also helpful to me and so was the tech who (I don't remember his name) worked on the computer for me. All three deserve my praise.

I am pretty unknowledgeable when it comes to computers and so when my laptop died I decided to go to Geeksquad via Best buy. When I arrived there, I was waiting for them to sell me or push me buy the greatest computer or something that they were pushing. I'm telling you they couldn't have been more accommodating! They looked at my laptop informing me yes it can't be fixed (by the way this was a second opinion.) and had a salesperson to show me the same laptop I was using before, didn't push me to buy the most expensive one, and took the time to show me the differences between laptop. The geeksquad person, oh man, he was the best!!! Took the time to show me how to use my new laptop and offered suggestions. THANKS GERMANTOWN BEST BUY - I'm very pleased!!!

Best Buy's customer service is awesome!! they resolved my concern in just one contact.

recently had a wonderful service experience with SHAUN at Bloomington, IN best buy..am a senior and non-technical...he not only solved my problem, but went over and beyond by simplfying and tweaking my system...date 4/17/16 geek tech support / service order confirmation #GD18F17B..thank you very much for hiring all your many young geek technicians, but I especially want to commend SHAUN.

On April 19,2016 we received excellent help choosing a camera in the Knoxville Tn Towne and Country Center store. Cody Wilder was very informative a d extremely helpful. We were very appreciative of his patience and willingness to explain the differences in the various cameras - we would recommend his services to anyone. Customer service pin:

On March 23, 2016, I went to pick up my Surface Pro again from the Geek Squad at Store #938 (167 North Queen Street) Agustin helped me with my Surface Pro by making sure that all the Microsoft office product was installed. He was very helpful, courteous, and pleasant. Also, Justin that greets people at the door is very pleasant and friendly. I wish that all customer service representatives would be like Agustin and Justin. Thank you gentlemen for making me feeling less frustrated with services provided by other customer service that works in the Geek Squad department.

I just wanted to leave a comment on a Refrigerator that I recently purchased from you people at the Best Buy at Coquitlam Center Mall. I had been looking around for quite a while and had not made up my mind but after meeting a sales guy called Michael ay you stores I was amazed how helpful he was and spent time with me to make sure all my questions were answered and after a few days I was able to make the purchase and the Appliance was delivered on time as he promised. The refrigerator has worked great and I wanted you to know that Michael was a joy to deal with and I am a salesman myself. Great job and many tanks for the great service.... Terry

A special commendation for "Hollie" in Customer Service at the Chattanooga store. She was very professional and took a genuine interest in resolving my issue. She was patient and persistent in her pursuit of a resolution to the problem I presented her.

My Customer Service PIN is available upon your request.

Your Samsung rep in the Wilkes Barre store (Adam Johnson) should be commended for his vast knowledge of Samsung products.He goes above and beyond the service aspect.
GREAT HIRE!!

These guys communicated extremely well, got there when they were supposed to and did the delivery and pickup with manners, class and efficiency.

They represent Best Buy as well as any employees i have ever encountered and you don't have any slackers there that I have met.

Thanks for hiring such great guys who are seriously enthusiastic about their jobs!

Give them 5 stars

regards

Frank Johnson

I am extremely upset with both Best Buy and UPS . The order had specific instructions to deliver package to rear door due to door bell out of order. I waited home ALL day and the driver left a pots-a-note on the front door. Now because of his/her incompetency I have to spend another day home and hope UPS customer service can get it right. This is unacceptable however I do realize that I am insignificant to both your very large corporations. Please note that if I don't get my order tomorrow it will be CANCELED!!! If Best Buy always utilizes UPS I will never order from your store again.

Stopped by Best Buy today to purchase a Gateway compatible for Comcast with telephone access. Matt was of great help and showed me the Arris Touchstone Gateway combination Router/Modem. He also researched the battery that is optional, but not available in the store. Matt wrote down all the needed information. Excellent service as always.

Just purchased a large appliance at BB in Secaucus NJ.
Salesperson was Michael and he was perfect.
No pressure but great info and extra effort.
Would absolutely go back because of him

The service was great! I could not find what i was looking for and they helped me der it and get me just what I needed!

OMG, kudos to Best Buy. I ordered 2 televisions on Monday. Expected delivery the following Monday. I was shocked when UPS knocked on my door the very next day with delivery of both televisions. I'm telling everyone if you are purchasing any electronics this Christmas Best Buy is the way to go. Congrats to you Best Buy from one happy. satisfied customer.

Ali helped me to find a nice laptop, he is a knowledgeable and polite sale person.I am very ssatisfied with his service in best buy.

Hi there,

I just wanted to comment about my experience today. I came in with my mom to the Best Buy located on Stony Plain Rd in Edmonton, AB. I came in to buy a record player for my boyfriend with the speakers and amp. The gentleman that helped us is named Sam Keller. He was so kind, so helpful, knew exactly what he was talking about, was fun and just an all around awesome guy. He carried everything for us and it felt like he would do anything to go above and beyond for us. I paid and left to come and pick up my items in a couple of hours. When I returned, I went to the customer service lineup and he came up to me right away, remembered my name and knew exactly what it was that I came back for. He brought out everything to our car and loaded it up for us as well. I've never felt so much positivity in a work environment. I had the most positive experience at Best Buy today because of Sam. What a wonderful guy. I almost wish I was buying this gift for him haha. Merry Xmas Sam and the team at Best Buy.

I was in the Montgomery ville.pa. store today looking for a fridge..and I would like to acknowledge jasmine b. And supervisor Patrick..I was given personality plus..lots of information and stellar service...they are an asset to your company..jasmine walked right up to me with may "I help u with something?".. Jasmine and Pat....good customer service!

I want to give an excellent customer service review to Christina Harris and brandy James at the houma southland mall store Verizon tried to stop me from getting an upgrade and these 2 stayed on the phone with them for 4 hours to get the upgrade approved thanks for above and beyond excellent customer service