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JVC Support is the worst of any in the industry, which is too bad because I was an early adopter of JVC products. I can't get a reply from JVC Canada, JVC USA, or JVC Corporate in Japan (I submitted a complaint to their Japanese website.) No answer, no satisfaction to my complaint about their PICSIO camcorder which the worst techie product I've bought in the last 40 years. I just bought a Canon camera that outperforms the JVC and it cost 1/2 the price.
Good afternoon,
I have searched the web, to try and find a service rep. that is able to come out and fix my JVC TV (It's only 4 months old.) Due to a disability, I'm unable to go to a JVC outlet to attempt to get my TV fixed.
Model Number: EM37T - Serial Number: TB1DEC133700872)
Calling the number on a JVC website led me only to automated calls, with no mention of reaching a live person.
This is extremely disconcerting to me, as my TV is only 4 months old and just cut out in the middle of a movie I was watching.
Is there any way to resolve this matter before I begin rating your company online.
Kind regards,
~ Swan Shanks
Hey everyone, If you are thinking of purchasing a JVC professional product you may want to think again. Though their products may be good, their customer service is HORRIBLE! If you have an issue with your camera good luck! They put you through a looped voice mail and then when you finally get to JVC PRO they dont answer. After many failed attempts finally I was able to reach a man in the ONLY repair facility in the US and it happens to be in California. Well I am in Chicago. When I asked what the process to submit a repair is the man said just put it in a box and send it to me. WHAT?? Just put my $5000 camera into a box and send it across the country hoping you get it???? Then when you do get it hoping you can fix my problem? The man said to write a note and place it in the box. YEAH that should do it! Sense my sarcasm? I have been in the industry working as a professional award winning production company for the past 7 years while promoting my JVC products and this is how you treat me?? What a horrible experience and I truly regret ever purchasing a JVC camera just because of the customer service! If you ever need assistance you will NOT get it from JVC just some dude on the computer eating a sandwich. I dont trust him nor do I trust JVC anymore. I will not recommend any of their products to anyone I meet EVER! Horrible, Horrible, Horrible...
Purchased $1000 800hdt auto audio/nav system. another $300 to have it and accessories installed. Then $140 to update the Navteq Maps... that is when everything went to hell! Lost a huge chunk of searchable addresses. Response from support was did you stop and apply the parking break... ignored that one and request escalation. Sporadic response. sent me a dead chip to load. then send me an older firmware to load when documentation says old won't load over new. Called JVC, they said it was a mapping issue and to call Navteq, so I called Navteq, they said it was a JVC issue and they do not provide any support. So now i was in a corporate pissing contest. Finally after 3 months got the response that I would have to pull the radio out of the car (pay for it) send it from the east coast to CA to have someone apply a roll back procedure. No word on how fast I will get it back, if ever, what guarantee if it gets damaged or lost, if the roll back introduces other problems, if I get reimbursed the $140 for the new map. If i can ever update the map again, Then i get to pay to put it back in the car again.
I didn't do anything but pay for an upgrade and i get to pay more!! At this point customer service SUCKS. Stay away from JVC if there are any options available or its a simple product.
Camera model: GZEX515BU
Problem: The camera split movies to 4GB file long. In 4K resolution this translates to about 20 minutes each part.
When using video join programs the result is a small jump in the audio stream.
Here is a copy I received from the support people in JVC after few email exchanges
dear Mr. Bennatan,
Thank you for contacting JVC Customer Care. My name is Tamara, your email care specialist. We value you as a JVC customer and appreciate the opportunity to be of assistance.
When you reach 4GBs worth of video the camera will create a new file. When this happens, you may lose a fraction of a second of video and/or audio. This is way the camera was designed and there is no option to change it.
If we can be of further assistance, please let us know at
Sincerely,
Tamara H.
JVC Customer Care Center
--------------------------------------------
Since this problem doesn't appear in any of the documentation, I find it disappointing and not up to the standard I expect from a company like JVC.
Other than that, this camera is really good.
New product LED TV LT 32ND33A fresh out of box day 1 hadpixel drop across full screen. Warrantee indicates "no hassle in home repair" not worth the paper its printed on! Phone call got the resposne of "send us an email" email = "broken return to store", 2nd email requesting a please expalin "? no hassle in home repair" got no response. Phone call eventaully got a response of "repairs we do no hasle in home, replacement you have to take to the store" - honestly V poor customer service. Agent couldnt understand my frustration, or simply didnt care
Dear Jvc,
I Am A Victim Of Sail Agents Sweet Dialoges.
I Purchased A 40" Jvc Lcd Tv From Dubai Lulu On September 2012. When I Operated At Kerala On Oct. In Frist Operation Itself Got Stuck. It Was Inoperative And Handed Over The System At Calicut Service Centre. Still Today The Item Is Waiting For Factory Spare Parts. My Questian Is That Can It Is Repairable.
Spare Awailable In Factory.
When I Will Get This Back.
Is There Any Provision For Replace With New One.
I Regret To Say That It Is Hame To Jvc And Your Costomer Care Is Inactive.
Viswanathan
JVC do not know the difference between inner ear and pinna ear.I bought JVC HA-FX1X Xtreme Xplosives In Ear Canal Headphones but they are not in ear canal headphones.They are just pinna ear headphones.Now trying to get customer service and to get problem sorted out.So far no chance.Shoichiro Eguchi you run JVC is this what you do tell your customers about the product and send something different.To what you advertise to the public.Easy way you make money as you know us customers can not get a hold of JVCKENWOOD customer service.
We purchased a JVC television at Costco. Approximately 3 months and 3 days after the purchase, we started having issues with the television. Because the 90 day return window had expired, we were forced to deal with JVC directly. JVC representatives do everything possible to make it impossible to repair your television. When we finally reached the point of "repairing" our TV, the rep wanted to send us a label, we would send the television out of state, they would repair the TV and send it back. This process would likely take 2-3 weeks. There is no local repair facility. When I asked to speak with a supervisor, neither was "in yet" but would call me. After 2-1/2 hours I called back. The supervisor had "just arrived," but was evaluating other "escalations." My call would go to the top. I still haven't resolved the issue, but I do know I will NEVER purchase another JVC product.
Dear Sir, I have purchased a 40"lcd jvc from dubai lulu karama outlet on september 2012 and taken to india kerala sept. and installed and operated oct 2012. In the second operation the set hang and i given the unit to customer service at calicut on November. Now 5 months passed no informations from the service. my 7 month warranty is already passed. and i could not use the unit a full day. i am mentally disturbed due to inconvenience provided by the jvc product and family questions. there are lot of branded company like sony , samsung , toshiba are in the market why i chooed jvc. I would like to enquire that i will be issued with back dated warranty, or can i get the unit replaced with new one with any over ballence payment . Please make me clear about the situation. [email protected] is my email id and contact no. is . PLEASE DO THE NEED FULL AT EARLIEST.VISWANATHAN
I bought my wife a JVC KD-HDR44 for her Tahoe and installed it myself. That went well, but what a piece of poorly designed crap. I mean while it works, sort of, but it has so many ergonimic issues I cannot imagine how it got past the drawing board page, much less manufactured and sold. First, the the controls are not intuitive at all, the buttons are labeled in .0005 pitch letters, and I have yet been able to save a station. It should not be that hard, esp. for someone that has rebuilt and fixed computers, rebuilt cars, and builds furniture in his garage. What the hell were you folks thinking? For now my wife just plays her CDs on the darn thing.
I contacted JVC regarding a set of headphones that stopped working 2 days after purchase, I was not expecting to get a free replacement since they were under $7, just wanted to inform them of my dissatisfaction after purchase. I stated in the email that I did not have the receipt. Jennifer replied with a canned email with instructions on obtaining a replacement and of course, only with a receipt. It would be nice if they actually read the emails sent to them.
bought new JVC TV lt46am73
Had a week.
Volume near max to hear easily.
Unplugged from wall, attached new wall mount.
Plugged in would not power on again.
Good thing only week old.
Cust. Serv. had me call out of state service company. They said I had to pay shipping to them. No house calls.
JVC sucks big time. won't buy another
I purchased a JVC navigation receiver one year ago, JVC Kw Nt 50 Hd. I have since discovered that there are NO map updates for this product nor are there ever likely to be any. Having paid $1,000 for a high end product, it is an outrage to see JVC walk away from its responsibility to ensure reasonable use. No map updates means that this unit is reduced to a pile of unreliable junk in a couple of years. This will be the last JVC product I EVER purchase
I've only had my Everio Camcorder for a year an 2 days ago I was using it and the whole screen went black. The camera works itself [it makes noises when it turns on an the record noise] but I can't see the screen. It's just black. If I go under a lamp I can see the camera a little bit, but it's very dark. I called up JVC and I got no help. All the man did was ask for my info and gave me a number to call. I have to send it in for $65 for them to fix it. I wish they would just tell me what's wrong!
I purchased a JVC 47" LED Blackcrystal 3001 Series TV in June 2012. The TV's Cable/Antenna-IN Jack broke off. I was told a service tech would contact me within (5) business days. They have no service centers. I could not get them to have a service rep. call me today, 09/25/2012. They just send a service request number to never never land, and I'm hoping someone will call. I agree, JVC TV Service is really bad. I had to call them to verify they received my email with photos of the broken area and part, and photo of my receipt.
I bought my 42" flat screen LED in April of 2012. It worked perfectly until September 1, 2012. On that day I turned it on to set it for a showing in the evening and received an error message of 'not support' on both my blu-ray AND Direct TV receiver. Both of which worked fine two days before.
I called the help line and was asked, at least, 4 times, 'Are you sure it isn't your satellite?' -- At the very beginning I informed my representative the satellite was working on all the other TVs in the house so it had to be an issue with the TV. She 'helped' me troubleshoot for about an hour and then said it 'would be escaltated to a higher level in technical support.'
I understand it was a holiday weekend and everything was closed on Monday, however, I didn't receive any more information until late Wednesday and, that was to request the manufacturer of my blu ray and satellite (which were NOT the problem).
Anyway, FINALLY, on Friday I received a call that they were schedule a service call and that someone would be out within 5 days. Since that puts a projection of nearly 2 weeks since I originally called I asked if there was any sort of compensation. This rep was confused... 'What do you mean? We're escalating the request for a service call' (There's that term "escalating" again!) When I explained some sort of gift card or other token would be nice for the delay she responded, 'well, we're coming to fix it'.
I LOVE my TV, but their customer service defnitely needs some work!
JVC USA has some awesome talent on their tech line if you want help to trash your TV.I am so glad I called to ask if, and how, the lens in front of the bulb on my 62" JVC HD-ILA could be cleaned. I replaced the bulb & noticed the lens in front of it looked pretty dirty, even though the TV worked & looked great at that time. It can always look better, right? So I called your tech line & was told to shoot some canned compressed air on the lens & than wipe it with a dampened micro fiber cloth. Easy, right?
Only problem is when you shoot compressed air at that lens, it pushes dust inside the "light engine", a $1,500 non-servicable part. Now I have this really great picture with a 2 foot purple/green blob on it & half the screen is very dark. Your supervisor Victor at ext 8152 went way out on a limb to help me & offered to sell me the light engine I now need for only $750. Fantastic deal, it would only cost me $750 to fix what would not be damaged if your tech people actually knew what they were talking about. Thank you JVC USA for ruining a perfectly good TV.
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