Kroger Positive Customer Service Ratings - page 2

I just want to compliment the Pharmacy Tech at the Centerville Kroger in Snellville Georgia.. Cassie Mann has the absolute best customer service that I've ever seen from a Kroger Associate & this is coming from a former Associate of Publix Super Markets of 14 years service as a Customer Service Team Member/ Cashier Trainer.. You should be very proud to have such an amazing Team Member that represents your company so exceptionally... Thanks Cassie for going above & beyond the call of duty to make my health your priority... You're one in a million... God Bless... David Brumlow

I shop at the Fry's at Golf Links and Kolb in Tucson. I shop weekly, each time being an order of over 100 dollars.
I want to know why I have to go to Safeway EVERY time I finish shopping at my Fry's to buy my bread. I have been there on the day that the Roman Meal guy delivers "Sun Grain" and "Roman Meal". He brings 4 to 6 loaves of Roman meal, and they are always gone all that day. I went in on Friday, Saturday, Sunday, and today (july 4th) and there was no Roman Meal. Today I went in twice to look before I had to take a taxi to Safeway to buy my bread.
Why is it so difficult for them to order a couple of extra loaves?
They only have two slots on Bakery aisle for Roman Meal, while every other brand gets 4-5 slots.
This is a topic that comes up EVERY week at the neighborhood association meeting. All of us (35+ regular attendees) eat Roman Meal, and ALL of us whine about it, and joke about Fry's inability to have Roman Meal in stock.
I am almost done wasting my time shopping at Fry's, even though I live across the street. If I am going to have to take a cab anyway to get my bread, I may as well give Safeway all of my business!

Amber at the desk at your Union kroger store was extremely helpful, I needed a procedure which required no milk. I was so hungry, she directed me to the exact spot for that product. She was very friendly and understood my plight. Thanks, Amber

Miss Dianne Irby is one of the nicest person at Kroger, u is an outstanding person, she care so much about ,u as a customer, she's always smiling, and make u feel so welcome, I wish she was there every day, I hate when she is off every one else is so so love this lady,god bless her keep up the great work

Cutsomer Service employee Andrew is a first class 5 star customer service represenative at your Acworth Georgia on Cobb Pky. I just wanted to take the liberty to let you know that he is highly recommended to the productivity of your Coporation

I go to the Kroger at 4901 Maple Ave Dallas TX and am always pleased. The pharmacy manager Dien Vu is the absolute best there is. I have had my prescriptions filled there ever since they opend and continue to this day and I have several pharmacies that are much closer to where I live.

my name is marilyn williams. my husband david, and i live in gresham, oregon. times are very hard all over the country. here in the portland metro area, rents have been increased to outrageous proportions. we must choose between rent, food heat, and

medicine. it is not any easy decision. in fact, it is often very heartbreaking.

that is why i am writing about our local fred meyer store on burnside ave. in gresham. the employees at this store make all the difference, as to where we will shop. produce goods are most important. the staff there make sure everything is fresh, clean and attractive. that also goes for the meat and

fish dept. the deli, the bakery and non produce depts and the pharmacy are just as worthy for praise. a super helpful manager is patrick. he knows exactly what we need. also, another lady manager. i don't know her name. i watched her help a young child, whose mother was no where to found. the manager took the time and care, to be sure the child was safe and attended to. all this, while customers were asking her for information. words are not enough to express our appreciation to all of the checkers. i don't know all of their names. christian, lucy, kathy and brenda. thank you for not smashing my bread and eggs! thank you for your patience while i fumble around with my checkbook and coupons. lastly, i want to thank all of the young people that

collect all of the shopping carts outdoors. in freezing weather, snow, 100 degree heat, and constant pouring rain, these kids are out there. rushing around, always courteous and never complaining! you are an example to all of us. so mr. kroger, please recognize all of the employees at the fred meyer store on burnside avenue, in gresham, oregon. thanks for making these difficult financial times, better for my family and all the other shoppers at

I would like to say that Mrs Gail Burns at the Kroger on Third An belts is a warm hearted person greets you with respect and like she is your mom Beautiful Lady she brings out the best in Kroger make me feel good everytime I see and hear her voice she is one of kind. Love you Mrs Gail Burns From Deshay Smith

My Houston, Texas Kroger Store is located at the intersection of West Little York and North Eldridge. I have been attempting to purchase tenderized steak(cubed steak)for over two weeks without success. I finally had a chance to speak with an Asst Manager yesterday to find out that the store's tenderizer has been broken for about three weeks. I had to go to a competing store to purchase the steak......lost business for you and an inconvenience for me. I have found that I have been shopping at FOOD TOWN more and more in the last six months. Something's up! Maybe the store needs a new manager? The old manager used to make it a point to ask my wife or myself if we were finding everything allright. This hasn't happened in awhile.

It was totally awesome to have ice cold bottled water in a cooler at the exit door as a thank you for being a customer. This was at 930 Barnes Crossing store in Tupelo, Ms.Thank You Kroger!!!

Why is Kroger no longer carrying Hoffman super hot pepper cheese in Louisville, Ky stores this is one of the best cheese they have in the deli. Please bring it back.

My experience was much better today than yesterday. Why, because of Breia Respert. She was professional, sweet, and was able to help me with by issues instantly. I would not recommand anyone ever to use Matty at the Kroger on Townelake Woodstock Ga. If you are ever in Woodstock and need help from the Customer Service desk ask for Breia Respect.

To extend the curb at the Abbott Martin Rd. entrance was a much needed project and greatly appreciated by many customers. Also, the floor certainly looks nice, such an improvement.
As always, a pleasant experience to shop the well managed Green Hills Kroger.

I would like to commend Ms. Shirley Wynn at Store #324 on the excellent customer service experience I had with her on March 28, 2015. She was friendly, and addressed each of my questions with reasonable explanations.

i shop at kroger and the fuel center. i shop in terre haute indiana at the north end layferre and front harrison. i love the lady that works there. her name is liz reiber. she is so nice and make me always feel welcome. i never get a number on my reciept and i cant hear very well on the phone so please give me my 50 points. again i want you know i really do enjoy shopping at kroger even more there fuel center!my card number

I shop at the Kroger at 23675 Greenfield Rd. Southfield, Michigan. One of your cashiers always goes above and beyond to offer customer service. Her name is Jessie Tikes. She is very small, but her knowledge, friendliness and service is outstanding. Today she saved me over $30.00. When I cashed out, I knew something was not right. I was on my way out of the store, and ran into her, I told her I believed something was wrong. She took the time to go over my receipt, and realized the scanner had not scanned my Kroger Card. She immediately took care of me. This is not the first time she had gone above and beyond with customer service.

Kroger 509 Maple Ave. , Dallas, TX. will not allow customers to bring in competitor's bags even though they charge for theirs as per city ordinance. The point of the city ordanance was to reuse, but Kroger is fighting that like all corporations. Anti-environmentalists.

Wanted to let you know your employee in the meat department (Bubba) went out of his way to help me on November 4, 2014. The department had closed and display items had been removed; but Bubba went into the back and wrapped up something for me. I knew Bubba's efforts were above and beyond the call of duty. Please thank him for me.

Hi,

....Not mad just disappointed. Bought a pumpkin pie the 2nd week of October,2014 at Kroger in Lake City Ga. Very bland and not very sweet. Bought another at Sam's Club. It was great ! Like I said ..not mad but I know where to buy my bakery products from now on. Still shop some at Kroger but not for bakery items.

Thank you Kroger for changing your business practices: lowering prices, no-wait lines, fresh/organic fruits/veggies. I detest Walmart and am glad that Kroger has finally made positive changes. I am a frequent customer and more and more people in my neighborhood are going back to Kroger-to friendly faces, great customer service, available products. Something the big Walmart lacks completely. Keep up good work. Proud Kroger shopper in Indianapolis, IN.

I go to the Kroger in Ann Arbor and Stadium. There is a Cashier named Andrew who is the reason I always go back. Everytime I encounter this guy he always goes the extra mile to help me out.

Andrew Rocks!

I called to get our points added for a purchase. We forgot to bring our discount card with us. The person that answered was extremely helpful. He collected the information he needed and added our points. Very helpful, great service, excellent company to buy from, great prices too.

I was planning my husbands 65th Birthday Party and placed and order for 8 trays of chicken wings. But for some reason that Saturday morning I kept calling the Kroger Store to make sure they would have my order ready by 3:00pm and I never got an answer. So I decide to go out to the Kroger Store at Townsquare, Roanoke VA to check on my order. When I got to the deli the clerk said she didnt have they enough chicken wings to fill my order for 8 trays. Here it was 1:00 pm and I needed the chicken in 2 hrs. I was beginning to panic. I seen the Store Mgr. Charles Hill coming towards me, the clerk told him what was going on. He took care of the situation in a moments time. He went over with me about how he would make up for the problem. I was very, very well PLEASED with Mr. Charles Hill, the Store Mgr. and the deli staff on how they took care of my needs and made up for not having the order I placed. Everything turn out GREAT. When I thought it was going to be dooms day with the thought of no chicken at the party. The Kroger staff step up to the plate and handle the situation with Excellent Customer Service. Hat's Off to the Kroger Store at Townsquare, Roanoke, VA

I'm One Happy Customer!!!
Way too go! Mr. Hill keep up the good work.

I was at the Kroger store on Macarthur and 161 today, I had 198 points the man at the fuel station told me I only had 10 cents off the gallon and told me I had to buy more to get 20 cents off, so I went back to the store to buy more to get the 20 off but, when I did my receipt said I only had 36 points, I didn't understand and then this lady came out to help me figure it out. She told me I missed the 2 points from last month but, she could call the number on the card and get me 2 points, she asked to use my phone to call and she talked to Howard and told him my situation, well in less than 2 minutes I had 200 points, then she had to show me how to use my points at the pump. I would like you to know this lady made my day. Her name was Patricia and I really appreciate she knew how to help me. Thanks Patricia.

I am a long time customer at the Kroger that is closing in farmers branch tx and I cant believe the store is closing....... I love that store I have shopped there for 26 years.....And everytime I need help I go to a Cashier named RENEE who always tries to help me in every way that she can she has been with Kroger for a very long time........So I will continue to shop at Kroger the one in Addison so please allow renee long to go to the Kroger in Addison tx ........... I would love seeing her there and it would make me feel right at home cause I know that I can count on her to help me...... I really appreciate it a lot and I hope to see her at 870 the Kroger in Addison.......