LG Positive Customer Service Ratings - page 2

Mike Kitchen, Windsor Electronics, Windsor VA provided great LG service.

A quick note to again thank you for your prompt and excellent service, repairing our LGTV 10/28/2016.

For "Jasper" -
thank you for your instructions on how to find my TV's WPS PIN.
My el cheapo remote does not have a "home" buttion on it.
I ended up getting a TWC WIFI modem and hooked it up and now all's well as I'm connected to a WIFI network which is the reason I asked about that PIN.
Thank you for you help and mention to your management that I'm very happy with your support.

Excellent customer service. Resolved washing machine issue ( Replacement of motor) under warranty with in 24 hours. Great company. Keep it up. Request number

I have purchased nexus 5 from sahivalue website, the cell was secondhand but it was in waranty, after purchasing i came to know that they have cheated me, the cell used to restart after starting camera or any other inbuilt app, i have contact to andheri lg service center,they came to quick decision of changing the motherboard of mobile and replacing it with new one, they returned my mobile within 2 days with new motherboard, inshort to say the service was too good, fast and smooth, LG AT THE BEST......

This is not a complaint I recently purchased my lg v10 phone.
I was a loyal Samsung note user (thought they were the best).
I was wrong this hands down the absolute best phone I have ever put in my hands.
The only thing I would like to see is a set of ear buds designed for this phone I purchased one for my wife and mother is getting one this Friday

called lg about electric range recall, they told me it would be two week before they could fix it. when i asked Theresa at LG how i was going to feed my family for two weeks she basically said that it wasn't their problem. They would not switch out the whole unit, pay me back for eating out or pay me back for a new unit that i pay for. Very poor service, I will never but another LG appliance, ever

It's great that they have advanced diagnostics for remote troubleshooting but they rely a bit too much on that. The first tech I reached wasn't very knowledgable. The second was good. And today the third was excellent and scheduled an actual service call.

Hello my name is Rick Hedlund and I live in Kamloops British Columbia. I just wanted to tell you my experiences with LG first I bought my LG fridge 12 years ago and recently replaced it with a 27 cubic foot stainless steel one. I also own a LG dishwasher and an LG microwave in a couple months I will have my new LG slide in range. I recently bought a 55 inch LG Smart TV and have four other flat screen LG TVs in my house I just bought my daughter an LG 42 inch TV as well, also I have a fairly new LG washer and dryer I did have an LG Air Conditioner stand up unit but I sold it. So if you need a spokesperson for LG I would be your guy, lol... I have had good luck with all my LG products and will continue to go LG like they say life's good with LG thank you Rick Hedlund

Hi,

My self Dhaval Joshi from Gandhinagar Gujarat , I had purchased an LG washing Machine (Top Load) in the Month of April 2015.Since then the product is excellent and I am very much happy about the service too.The one thing which I would like to suggest to LG team that the protection about rat tray which is provided at bottom of the machine, since it is made of plastic the rat can easily damage and make entry inside the machine and damage the harness, i had suffered the problem twice, at last i had ordered an shed sheet on my cost and fixed it.

It would be good if this point can be noted , rest everything is perfect and I am very much happy with the LG products too.

Regard's
Dhaval Joshi

I couldn't get my netflix & youtube to work on my new LG smart tv. Customer service was so nice & patient to slowly walk through what might be wrong. When she finished everything was working fine. This has never happen this great for me before but first time for everything. When I read the reviews people were saying a lot of them couldn't get netflix to work and was not happy with the purschase of lg because of the suck service. Happy to say and please post this, kodos to andrea she was great and easy to talk to and work with. Thank you so much for andrea and her help. If it never happens again I appreciate this first. Again andrea,YOU GO GIRL!

I am very pleased that you backed up your product and made the appropriate repairs free of charge. I will be a lifetime customer. Thank you. Robert Vanlanen.

Our dishwasher crashed on the exact expiry date of our five year warranty, and it was some days later before we realised that fact, yet we had no problems with LG honouring the claim.
And the serviceman Uday was fantastic - polite, prompt and kept us informed all the way through (one of the best we have experienced).
Has restored some faith in LG that had been waining.
Well done

My LG experience has been very good, as I own the LG G2 mobile phone which is the best mobile device I have ever owned. I originally purchased my G2 after reading a review for it at http://www.thorntonreviews.com/lg-g2/, and I must say that it was the best choice in smartphone purchasing I have ever made. I was originally unsure on how to run some applications on my G2 so I contacted LG, whom gave me a swift, reliable response.

I just wanted to share with you, that my g2 got ran over by a car in full speed, but it survived. Not the screen obviously, but the phone works perfectly after i fixed the screen. So... good phone:)

Hi,
I am a working lady from Ghaziabad and I would like to express my thanks to MR. Vinod sharma(mobile no :9899240739 ) for his awesome service as my fridge part was not available in the store but he went to another store which was not in his route and was able to deliver his service before time.

I would like to express my gratitude for such kind of seriousness in the work and would wish Mr Vinod for his bright future ahead.

At last thanks LG for keeping such a great service.

Regards,
Ratan
Mohan Nagar
Ghaziabad

(I am writing mobile number as I dont know the Mr Vinod sharma employee id.....but i really want to thank him)

Exceptional quality assistance from young LG lady (chris) talked me through repair to my large screen TV that I thought had "perished" 5 stars & success!

HI, I have a lot of appliances I purchased from LG and its just my 1st time to experience problem with my refrigerator... I call tech supp hotline number and vola !! they help me to ressolve it over the phone.. very good cust servc. LIfe's good. I've been working to cust sevc also before and there r rules that I need to follow or else I will be get terminated..but LG tech support really help me even I know that they r not following already there rules as long as they can help me coz they feel my frustrations.. they still make a lot of ways. i lov LG!! so LG should love there employee's..

hi my name is jason brown. i bought a set of your bluetooth headsets that i absolutly love and even brag about. i own all lg devices from phone to tv to lap top even some appliances. i prefer lg over any other high tech co. i suggest it to all i know that the price is half the quality. how ever the buttons on my lg bluetooth headset have stopped working. i would hope that you could make things right for me. thank you much

Jason Brown

Hi I'm arash i come from Thailand but i live in Iran.
On May 2014 i buy one LG smart phone and after afew months my phone get small problem and when i go to the Iranian LG customer service for clear problem my phone they said we can repair for you.
But when i said my phone is new phone and i don't like repair my phone and i like to change it they said we can't change it for you and when i complain to the manager of LG customer service he get angry me and talk to me to bad and said up to you You can't do nothing with us.
So if manager of LG company buy other products from other companies and get problem same like me what he can do and really that answer it's good.
Thanks with warm regards hope can clear it problem with Iranian LG customer service

Everyone knows that most people don't take the time to provide positive feedback, which is why any tally of positive vs negative comments is generally pretty useless. However, I'm going to buck the trend a little, and provide some positive feedback.

We just today had a very positive experience with the LG service technician who came to our home to check out our LG refrigerator. The two problems we were experiencing with our 3+ year old refrigerator were minor, but we have an extended warranty from Home Depot that will be expiring soon, so we figured we should find out if we had something that might get worse with time.

The problems were the crushed ice dispenser sometimes getting jammed and no longer able to turn (when it had not done this for three years) and the water dispenser dripping 6-10 times over a period of several seconds after shutting it off. Minor, but still a little annoying. The technician checked things over, and to make a long story short, the problems were from hard water and from leaving the freezer side door open too long.

For the dripping: Hard water causes calcium to build up around/in the water outlet. The valve is in the back of the refrigerator, so the dispenser tube is always open and water stops when pressure is removed. The calcium build-up in effect "pulls" water from the dispenser. Cleaned it with white vinegar and problem solved.

For the crushed ice, when the freezer side door is open, air enters a little vent port in the ice maker section right at the bottom of the ice storage container. Leave it open a long time, and the warmer air entering starts to melt the ice right above the crushing blades, causing a more solid block of ice to form. Turns out this problem started to occur when my mother came to stay with us for a while, and I have noticed she tends to leave the doors open for a long time. Keep that door closed or open for shorter periods and the problem is solved.

The tech was arrived on time, was friendly and courteous, and took the time to test, explain and clean things up. There was no charge for this. This is the right way to do business. And, by the way, we really like this refrigerator.

I am using 49UB850T as a computer monitor
each time computer starting up,
a low definition display mode was crossed through,
This TV will response warning to user to connect to other low definition INPUT,
and hold there waiting user to response;
this is quite annoying, there should be a method to inhibit this unnecessary warning.

LG premium service warranty paid for itself on my washer which has smoothly taken on about four to six loads a week for the past two years. I just called them up and they handled all the scheduling of the tech. They showed up and did some diagnostics, found the pump went out, and replaced it then went on their way. Cost to me was $0 and the time savings is considerable.

Last time I used them I had bought a new dryer and it wasn't acting right. Turns out it was the old houses wiring - after an electrician was out, not only did the LG work right, but it ended up alerting us to a huge fire hazard that was just otherwise lurking. Cant beat saving our lives for the low cost of a warranty service call!

I'm astonished by the negative replies for this company. My LUV vacuum was defective after two years, I emailed LG and they sent me a box to have my vacuum shipped to them right away. After the third time of me sending it back to them, they told me my vacuum was not repairable and they will issue me a check for it. The check was about 100 dollars less than I payed for the vacuum, but at least they did something. Each and every time I contacted LG, they were very courteous and polite, always willing to help out and do what they can on their end. I've had an overall pleasant experience dealing with LG!

I am really over joyed by seeing the response given by the LG customer care as I had a leakage problem in my AC last night and putty work was going on in the morning today. They have delighted me by immediately responding to my help for rectifying the problem. All the best . Life is really GOOD

Many of the negative comments are from LG haters...I am just surprised with the number of negative comments. I used lg products, they are one of the best in class. I never faced any problem with an lg product. I also used samsung but some of samsung product were really very good but others were worst. I am more satisfied with lg than samsung.