UPS Positive Customer Service Ratings - page 2

my name is david bryant of galion,oh.44833, i was just at a bank atm.when i was leaving a gentleman named mike bear hollered at me and told me i had left my card in the atm machine.he works for ups and i couldnt be more excited that there are still honest people around,and you employ 1 of them.it would be nice if you remind him that he is appriciated.....thank you so much,david bryant.

I was served by a notary public Frances G. at Store 0348 - Back Bay.
It was an excellent service. Frances is very professional.

My UPS package went through a trying journey; starting with the "due to operating conditions" message. I emailed and Tiana T got back to me within the hour. She uncovered the problem that the reps on the phone could not figure out. She contacted every management team at the locations where my package was going and fought to have things made right. She was amazing and UPS is amazing to have her. Try the help email before calling UPS. That team will work to make things right

I would like to take a moment to acknowledge a UPS driver Lincoln Kilpatrick. He delivers to our Medical Office at 317 South 11th Ave in Yakima. This driver goes way beyond his assigned duties, our office had sent out the wrong cast to be fabricated for one of our patients, and it was a rush job. Lincoln had given us his cell # in the even that we ever had problems, I texted him as he had already picked up the package and he went out of his way to bring the package back and really not only saved us, but the patient was able to get their product on time. I can't tell you how much this meant as we were able to provide our patient with their product when promised, all because Lincoln was willing to come back and let us switch out the item. Lincoln is so consistent is his duties and is ALWAYS willing to help, which is one of the reasons we use UPS is for just that kind of service. Thank you so much! That kind of service in a business today, especially a large commercial business is rarely seen.

I Was At Store #0647, Addr.1173-a 2nd. Ave. Ny,ny 10065 The Employee Name Dino, Was Excellent!!! It's Good To Know There Are Employees, Who Know How To Treat Their Customers!!!!

I don't say enough about my UPS delivery gentleman, Chris. He works long hours, always has a smile on his face, efficient and puts packages between both doors. Whej i need something returned via UPS and told to leave it, it's picked up no problem. They would be crazy to ever lose such a great employee. Thank you Chris from Worcester Grafton hill :)

I have been very stressed out dealing with a package being shipped to the completely wrong part of the country because of a glitch in the sender's website and the customer service at UPS has definitely calmed my nerves. They have assured me that the destination is possible to changed even though the company sending it told me it wasn't and then became unreachable.
Thank you for your help Jordin A! (and emails from Dana and Emily)

UPS Store 5454 in Abilene gives GREAT service! Staff are professional, courteous, and go the extra mile to make sure I'm satisfied. Wish all UPS stores were like this one!

Just wanted to say thanks, the UPS delivery serivice as been outstanding. I live in the Waldorf MD. 20601 area, my wife did not get the Rep ID or truck number but the gentleman delivery a very heavy item on Oct 24 and was great. Customer service was outstanding and we wanted to take the time to say thank you. Your Representatives have been great in their delivery and customer service since I moved to waldorf in Aug 2006 and just wanted you to know.

V/r
Al & Julie

I love our UPS man! He is always so friendly and upbeat!

UPS is not perfect they handle Millions of package and do an excellent job, but an occasional glitch occurs NOT BODY IS PERFECT all other carriers have the same problem OVERALL they are a great company

I accidentally put in an incorrect address for my textbooks and was worried I would no to get them in time to complete my assignments for my classes. I called around to a couple of locations and when I made a customer service call, I was told I would receive a call within the next hour about where I could arrange to pick up my package. I received the call within 15 minutes and will be able to pick up my package! Everyone was super kind and understanding.

UPS service is prompt and swift. I have no issue with this however I do have one suggestion to negate one complaint. RING THE DOORBELL WHEN A PACKAGE IS LEFT. Of course that would be - IF a doorbell is available. This is a retirement community (Indianwood Golf and Country club, Indiantown, Florida 34956) so most of us are home. A package was delivered and left on the door step, door bell not 24 inches from that location, and it sat in the warm Florida sun for hours. It was a special refrigerated package (properly packaged with a Kool-Pac and insulation) however even with these measures in place the interior temperature got rather warm and the chocolate covered strawberries within began to sweat. In the past we have had packages left on a chair near the door and were not noticed for 24 hours or more. I do not say the driver should make a mandatory effort to ring the bell or knock, and I do realize there is a time constraint placed on the driver, however if the door bell is within reach, it SHOULD BE USED. Our UPS driver is otherwise a very efficient person and in most cases our packages are received in good condition and promptly.

Rated B. UPS drivers delivered a package to my home moments ago (9:30 pm). Left package on carport and did not ring doorbell or knock. With all the talk about package snatching, it really concerns me that they could be making my home a target late at night and at 6 am in the morning when pkgs also have been left. Its a positive that they are trying to get pkgs delivered on time that's why they get a "B" in my book.

I had cancer and cannot speak. I have a hard time with these things sometimes. I have to write all I want to say on a dry erase board. I have never shipped UPS. I took a box in and the girl says, that will be $33.49, but if your box was 5 inches shorter, it would only be $20.94. I wrote thank you, but that was all I had. I'll go look for a shorter box. She says watch this. Whips out a box cutter and after a few swipes, she was taping up a 5 inch shorter box. She saved me $13.00. I promise you that I will never ship USPS or FEDeX again. I am now a customer for life. That was the coolest thing I've ever seen.

We really appreciate our ups delivery guy. He is always friendly and personal he remembers all our names at work and he cares about the packages he delivers and the condition we receive them in. We are in a small town so odds are he will be the one to deliver our home packages as well. He knew as soon as he came to my house who's house he was at we both had a good laugh as we had just seen each other at my work earlier that day. It's wonderful to know he cares and takes such pride in his job and getting to know his customers.

Roy, the driver on Broadway in Burlingame, CA, is fantastic!! Super helpful and very nice!!

Brian Evans delivers to me at my print shop. He has always been helpful and thoughtful and I gather from him today he is leaving. URRRGGGGGHHHH! dont let him go, he the best guy by far. We will miss him. Claire, Printing At The Vicarage, Dulverton, Somerset.

I am a Stanley Black & Decker employee. I recently need to ship large items using UPS. I went to the appropriate sight here in Knoxville, Tn. Unsure of what the correct procedures were I looked for assistance of any sort. From behind her desk, without hesitation came Margaret Irwin. She not only walked me through the paperwork that was unfamiliar to me, but instructed me as to where to take my items, who to see on the dock, and then old Mr to return the next day at a very specific time to eliminate shipping delays. Without Margaret's guidance and assistance I fear I would have spent wasted time trying to complete my important shipment. Thanks Margaret Irwin and UPS for making my experience painless and successful.

Hi people,
After reading so many bad reviews here and on other forums, I was afraid about getting my package delivered to my location (Lisbon, Portugal) coming from a UK eBay seller.

Well, all went well in the end.

The package was picked up on 20-July in London, and it was delivered to Lisbon, today morning.

Also, the online UPS reporting system was accurate as well, allowing me to follow the packaging locations along its way from London to Lisbon. The expected delivery date is updated daily as well. For me this is good enough.

And last Friday when I decided to speak to the UPS local branch to feel how they respond to their customers here in Lisbon, I was treated with all the information I needed.

I had an experience. Lisa made sure even with rain that I could get my parcel out of package and loaded in car. She was pretty much a perfect example of what I could hope for in helpful and nice. She even had a fellow employee break down box so it fit too. I wish I worked with more people like Lisa. She works in Kansas City and fits the mold of the Midwest. Polite, nice and hardworking.

I was sent a package by an Ebay seller using UPS in the UK , the package arrived on time and in great condition . I was out but left instructions to the driver to deliver to a nearby address which he did. I was surprised at this good experience after all the poor reviews I had read so I thought I'd leave a positive review. In the end I think it just depends on how good your local delivery man/woman is. The courier for the Maidstone area in Kent ( UK ) gets a thank you from me.

Our driver Curtis is so gracious and kind. He is polite and friendly every time we see him. We wanted to make sure that he gets a well deserved pat on the back!

Absolutely fantastic delivery service.
Wonderful polite driver as well. A pleasure to do business with. My parcel was delivered quickly to Australia from Mrshall Dry Goods who are the best as well.
Highly recommend both companies.

Horrible service. From one minute to the next my package went from on time delivery to being delayed to a later date even though I paid for express shopping. Huge waste of time.