Verizon Wireless Customer Service Complaints - page 3

I have been with VZW for 20+ years and I think they've finally done enough to make me quit them. I've been paying my two account bills (mine-business, wife-personal) on-line ever since that's been an option. Today I go to pay her account on-line and their ridiculous authentication steps are preventing me from doing something I've done at least 400 time. I'm all for security and privacy protection, but the one fundamental thing a business has to be able to do is accept money. VZW apparently feels they don't need to make this easy. I'm dont

No problem with the wireless coverage, but if there is a problem, if you need another plan or if you need to get hold of a live person to handle a question/issue, good luck getting a live person to help. My wife spent two hours trying to get more gigs of data today. She was frustrated beyond belief with the "virtual attendant. With Verizon there is no such thing as "customer service." There is only customer frustration.

My phone was taken over by an app"Talk Back" which made it so that the screen would not respond to any touch, including accessing settings or answering a call. The customer service reb explained he would need to run a diagnostic. While waiting for the diagnostic to run he tried for 30 minutes to sell me on "Home Device Protect". When I declined the service he put me on hold for 5+ minutes then hung up.

At the time I thought we were just disconnected so I waited for 10 minutes for him to call me back. When no call was received I called customer service again, explained the issue and was told that I needed to double tap the setting button. I explained again that I could not get the screen to respond to any touch or even unlock the screen. I was disconnected again but this time he tried calling me back several times the the phone that was not functioning.
It funny that one of the first question the service reps asks is "in case we get disconnected what's the best number to reach you back at?" Then try calling on a non working phone. All in all I spent over an hour with customer service and no solution or information was given to help resolve the issue.

Go to your local store! You might have to wait but you will receive better support. It is not the Verizon reps fault. It is the Verizon system; it needs to be fixed. They might even need to even start over.

Online purchasing needs fixed! I just attempted to make an online purchase of a S23+. The 1st rep I talked with couldn't create my cart??? When I was transferred to the next rep my info didn't. I would have had to start all over. I stopped at that point because my wife just went through this with my son's phone. She spent 3-4 hours maybe more between the phone and in the local store to get it straighten out. My advice, spend the time in the store and stay away from the online system. The chat feature is very nice and quick, but experience with actually talking to a person is terrible, so the 3 rating. Per my wife's recent experience cancellation process of an online order is terrible. Friendliness of the reps has always been fantastic; however, their hands are tied because of the Verizon system.

Verizon's customer service has to be the worst customer service of any large business I've ever dealt with, I was on the phone for over two hours, and then decided to text them both could not fix my problem. Their customer service is beyond horrendous.

I am in a living nightmare because of Verizon.

I initiated a trade in for my old phone. Fine. Then, I see something on the website that is a much better deal, so I contact customer service to confirm it. They confirm that I will get this deal, but I am skeptical because I don't want to cancel the initial trade-in if this is bad info. They confirm it again and again, and I get it IN WRITING. Great, so I cancel the trade in. Then I am transferred to another party to get the new deal. They then proceed to tell me that I indeed got bad info and I cannot get the deal that I was promised. Doesn't matter that I have it in writing. Doesn't matter that I have now spent 6 hours on this. They don't care. They refuse to offer me anything in return for this incredibly incompetent service. Even worse, they can't un-cancel the original trade in and just give me back the original thing that I wanted (a new phone). So the phone is then shipped to me with a tracking number, BUT because I asked for the trade in to be cancelled and they can't uncancel it, the phone is then returned to Verizon before it gets to me. Now, I am trying to get them to send me a new phone, and all I get is a ticket # for the request with no details about it actually going through. I am told that tickets take 7-10 days to be processed. Meanwhile, none of the charges for the new phone have been reversed. Of course, all of this has taken days and days of incompetent agent chats, having to repeat myself again and again just to explain the situation to people who don't listen. All of this was due to their incompetency, yet they refuse to offer ANYTHING to make up for the days of lost time talking to customer service.

Also, I should be eligible for a promo for $25 home internet that I ordered on the same day as the phone. I did not get that price. I have been chatting again for DAYS trying to get someone to understand the issue and address it. Usually, I spend 2 hours chatting with someone who can barely understand what I am saying, who then finally says I need to chat with Wireless dept, who again takes an hour to understand who then says I need to chat with another dept, and then the chat gets cut off. I then have to start over with an initial again again, who goes through the EXACT same steps as the first agent, even though I tell them that I have already been through this and just need to be put back through to the dept I was speaking with before. Nope. They transfer me to Wireless again, who asks the same questions and who then transfers me to the final dept who asks the same questions and assures me that they will fix the problem and then, I kid you not, the chat gets cut off AGAIN. This is literally torture, and rage inducing insanity.

The people are nice, at least, but that's not enough. The system doesn't work. No one has the power to do anything. It's all clearly controlled by automated systems and the agents just tell you to wait for something to hopefully kick in in a couple months or they say to call someone else, but it is obvious that no one is able to actaully override or do anything about anything.

Version door to door sales man came to my door told me tha version is cheaper and faster than the service you have and give me 30 day service term free i hocked the modem for one week my son didn't know about complain about the speed I unhooked the modem and trying to find place to return the modem three stores around me with very bad service won't take the modem and ask me to sail 611 from my phone without even ask me if I have version wireless or not I got on the phone to help just return the modem or give me label they won't help me don't know what to do I'm glad that I don't have version wireless service I was thinking before to change my t mobile that I have for more than 10 years but I'm glad I didn't this is the worst service I ever had version needs to consider customer service first fyi I still haven't return the modem to the second week my email [email protected]

This has been a terrible experience for me with Verizon. I have to keep resetting my Ultra 22 to get a signal. I had the cell for less then 90days. But still they would not let me return it. This is the worst customer service experience I have ever seen. What happen to keeping the customers happy.

Awful service get people with work ethics standing around talking to each other

4 1/2 hours to get access to Discovery+. Everyone has a different story. I was told I would get a call back a 3:30pm. It is now 4:30pm. Calls drop, messages and codes are sent and then the place to put the code disappears. Everything times out. There is no consistent answer and tech support becomes surly. The worst customer service I have ever encountered. What is wrong with these people?

Alright verizon, i have been with you guys since you bought out alltel many moons ago. Couple hiccups in that time but nothing serious. Now i am about ready to drop all my devices on the counter and walk out. Heres why.
My husband passed away in December. I stopped at the verizon in Merrill WI on Monday January 9, 2023 with his death certificate and explained i no longer needed his line. They cancelled the line but said they could not take the phone back as it is not a corporate location so they had to call in and have a box/shipping label sent to me to send his phone back in. I get the box on Friday January 13, 2023. I did everything the instructions said to do as far as factory resetting the phone, etc.. i dropped the box off at the UPS store in Wausau WI on Monday January 16, 2023. I received my monthly bill which showed a balance of well over a grand. I contacted verizon via the chat option and they said the device had been received on or around January 22, 2023 approximately. They said they would update my account to reflect the device being returned and accepted. I kept getting texts to return the device. So i contacted verizon again via chat, they reassured me the device had been returned and accepted at the warehouse. Okay great, so why isnt my account updated yet? Well that can take 5-10 business days. Okay fine. Verizon agent tells me it will be updated and not to worry. Few days go by and i get another text to return the device. So i reach out to verizon chat again (this would be beginning of February now). They again reassure me account will be updated and they escalated the ticket to management. February 10, 2023 my bill has still not been updated so i can pay it, i contact verizon chat AGAIN (this being like the 5th time) i am told again the device was returned and accepted and they will need 8-10 business days to complete the expedited ticket and my account should be updated by February 20, 2023 so i can pay my bill. It is February 22, 2023 and i had to reach out to verizon chat again this morning as my account is still not reflecting the correct pricing for my phone line and the tablet line. Now i received an email from verizon financials regarding my "late bill". At this point i posted my complaint all over facebook, within minutes they told me to send them a message on facebook and someone would rectify the situation. So i send a message around 3:30pm on Sunday February 26, 2023. It is now 7:24pm and i have nothing, no answers, no solutions, nothing after 4 hours. They tell me the escalated ticket is still being processed. What happened to the 8-10 business days i was told 20+ days ago? SERIOUSLY! Now today March 2, 2023 I notice an alert on the top of my screen about data usage limited, so i again reach out to verizon. I try calling and after threw attempts i was not able to reach an actual agent. So i went through the chat option as thats the only option i had, there the agent told me my services were suspended after being reassured by the last couple agents that will not happen. I have screen shots. WTF! I am upset. Its like reopening the wound every damn time i have to do this. Having to go through this so many times on the same issue is absolutely rediculous. Do better verizon. For what we pay for your So So service, find a way to rectify this and maybe you wont lose a 15+ year customer.

Sincerely,
A very pissed off widow.

I tryed to get customer service to call a friend who is have IPhone problems with getting calls from Android users ! They won't call her even though she has been to Verizon store and got NO HELP !
VERIZON SUCKS !!!

Absolutely worst. We have a business Acct, we've been trying to update our contact email for SIX WEEKS. We even crazy enough to be upgrading our phones, on day 4 waiting for the order because they can't email a confirmation to us to apperove. insane

Customer service is horrible. Their 5g internet is worthless and trying to end their service is a nightmare.

VERIZON WIRELESS BELIEVES BUSINESS CUSTOMERS DON'T MATTER!!!

My wife and I both have side businesses in addition to our primary jobs. Our tax person said if we setup a business account under the business name, we can write off a portion of our cell bill. We have been Verizon Prepaid customers for years and years, so I looked at a Verizon Business account. While on the website, a chat window popped up and I talked with a sales rep. That sales rep was helpful at the time and emailed to me a list of what we needed to start the business account. I filled out his forms and sent copies of all the documents he requested and he replied that everything was setup and ready to go. All I had to do was call in the finish the move from PrePaid to Business.

This is where things went off the rails. When I called in, no one could find anything the sales rep did and I had to start the process all over again from scratch. In addition to that, I was told I can't just move from PrePaid to Business. I had to first move from PrePaid to a Consumer PostPaid account. Only then could I move to a business account. That who process involved being transferred to 8-10 different people and 2 hours on the phone. As far as I know, I think that might have happened. However, no where along the way did anyone confirm what plan, coverages or costs were. Supposedly it wasn't supposed to matter because we were going to be immediately moved out of Consumer PostPaid to Business PostPaid.

Once that was done, we were sent to the Business department where I was again transferred to 4-6 different people and had to fill out and re email all the forms over again. Once we were approved, the "system" had issues and I ended up spending another 2 1/2 hours on the phone with the business department and missing an important business meeting because of this. At the end of the phone call I was told there was something wrong with my account and they were not sure what it was. I was told I would be called back in 1 hours. 2 1/2 hours later someone called and said they were working on finalizing my account. However, when they tried, they said they got an error that we needed to wait 24 hours. I was told I would be called them.

The next day the 24 hours went by with no call. The closest corporate store is a 1 hours drive from us. So we packed up our boys and drove up to the corporate store where I waited....another 1 1/2 hours. Once I got to someone, she told me "we only help business clients from 9a-5p Mon-Fri. You will have to come back later". Not only did I waste 3 1/2 hours with drive time, but $30 in gas to find out this store won't help me.

So here i am, with no idea of what plans, coverages, fees and costs I have. After wasting 8 hours of my life that I won't get back again, and my $30 in gas, Verizon doesn't seem to give a crap about this potential business client. The website says I no longer have an account with Verizon, but for the moment, our phones seem to be working.

WORST. CUSTOMER. SERVICE. EVER!!!!!

Getting my phones activated was a nightmare. I consistently received bad information, SIM cards were sent to the wrong address, support did not know the correct vactivation procedures. ugh!

Billing problems were abundant. I have been consistently overcharged
After explaining what my bill should be and why, support agrees and says it will be fixed, but it never is.

Screw Verizon. Just tried to switch. Took a week to get my number to switched over. Like wtf. The phone they suggested didn't have enough storage...well they rude as fudge. the local store and wouldn't help me to even check anything cause I wasn't the account holder. Even though I had the password, the pin, the account number, all of it!! Like I just need go to go from the 128 gigs to the 256 cause Verizon fudged up. I am already pissed as fudge.

Do not get Verizon!! I have had horrible luck with them as I can never get ahold of anyone on the customer service line. I called the 24/7 number and it said they were closed! They locked my phone and when I called to get it unlocked they told me it would take 7-10 days then it went down to 30 mins and then to 24 hours. They are a joke to deal with. You can't chat with them unless you are logged into your account and I can't even get into my account and just keep getting the bot. Like come on! I do NOT recommend Verizon to anyone.

I have had multiple devices from Verizon for over 12 years. Always on auto pay. All of a sudden today I get a text saying I'm past due. After half an hour I finally get through to somebody in customer service. Very poor communication skills and constantly putting me on hold only to tell me that I'm not passed you, but at the same time offering to take a payment from me. After politely telling the man repeatedly that he has done nothing to solve my problem, I end up terminating the call despite his assistance that I'm not passed due. Two hours later I get an email saying I'm past you. So I tried to use the chat and I got almost the same results. Continuously putting me on hold and then passing me to someone else and all they wanted to do is take a payment through a link that did not work and doubling down that I am not pass due. Another call to Verizon yielded the same results. Because I have good credit. I eventually went back online. Made next month payment airing on the side of caution. In both of my telephone conversations, there was a huge communication gap in a complete lack of understanding of the most basic simplest things. I feel like Verizon has completely given up. Today I received their message, loud and clear so I will end my relationship!

Crooked thieves. Run from Verizon. They steal money from you every chance they get. 0 customer service. Pathetic is being to polite. Any company is better and cheaper.

Terrible. Impossible to speak to a human being. Greater than 20 minute wait for chat. Typical modern corporation. We are just the chumps who help people with too much money make more.

Verizon chat is useless. This is the third attempt I have made to activate a 2nd phone to my existing Verizon account. I have been transferred so many times and had to start all over explaining what I needed, that I finally disconnected this last chat. The agents are not trained properly and most have no idea how to help you. I have so far wasted several house (actual not perceived) attempting to activate my new phone.

Very bad.Accounting is really bad.

Horrible customer service and line service as well. Had a strange issue where the line was ported out without approval, and when I told my situation, the service rep kept interrupting what I say and deny that's not true, and saying that he'll hang up if there's nothing more. Worst kind of support I got from any service rep. Decided to abandon the number and get a new line at a different provider which works way better and cheaper.
But it's funny that this is the most costly cellphone/internet provider out there providing the worst possible service. Verizon fails to provide stable cellphone service for most of the places I go in LA. I also see some Verizon people sneaking into my apt to advertise which is not legal, and from this I can guess more ppl are leaving Verizon. Stay away at all cost.