Verizon Wireless Positive Customer Service Ratings - page 2

There were so many negative reviews listed here that I felt compelled to leave a comment. We have been Verizon customers for at least 15 years minus one terrible year where we has switched to another company that we hated so much we paid an early termination fee and fled back to Verizon. We have had nothing but great customer service with them. Cell service has been great. Data speeds are crazy fast. The only issue we've had is getting service in rural areas were there are nothing but GSM towers so only AT&T and TMobile users get service. But the cost.... Great service, high cost. We have finally switched to a budget prepaid carrier solely for the cost. The speeds are a fraction of what Verizon gave us but acceptable and and I'm having to give up my personal hotspot but we're paying 50% less. Even when I called today about canceling our Verizon lines the customer service rep was very nice about it and helped me with no pressure, just "Sorry to see you go." If money is no object, go for Verizon. They are great.

I've been a customer since 2000, and for the most part feel that Verizon has supplied me with good coverage and service when needed.
My displeasure with them is that if they can't "solve" an issue, they most likely have a device that will "fix" the problem...of course at a high price.
It's frustrating to have to pay reasonably high price for data usage in comparison with companies.
When you are in an area where there are only wireless devices available (no cable), they have you "cornered".

Sarah Huber is an all star. We have been customers of Verizon for 16 years and our experience with Sarah exceeds our expectations way above any interaction we have had at other stores or other representatives. She is by far the most knowledgeable and competent, friendly, knowledgable, of any verizon employee we have encountered in the past 16 years. She totally took ownership of my problem and solved it to my great satisfaction. She is by far the most technical savvy verizon person we have ever dealt with in the past. Her interpersonal skills are superb and left me with the feeling that I had a person at Verizon who cared and who I could contact in the future if i had any additional needs.

I am a retired Sr. Exec from Honeywell, 81 yrs old and have an EE degree. Sarah would have been one of my Key employees that I would have had on a fast track. I seldom meet young technical support people who demonstrate her competence. You have her in the right position of being the store manager but she could easily be a district manager also. Her military training showed thru in everything she did. I also am an EX Marine.

Please call me if you want to discuss her potential in the future.

Regards

Chuck Blackstock

I was helped by a woman named Cindy. She was extremely helpful, cheerful, and went the extra mile for me. Instead of passing me along and transferring me to number after number, she helped me with everything that she could. I always dread calling for customer service, but this was the most positive experience I've ever had.

I just wanted to send a huge "Great Job" shout to Katiera & Drucilla at the Lakeland, Florida , Verizon Premier Retailer Store located on Highway 98 South, 33812. Katiera, who was in the process of conducting employee training with Drucilla, took a Verizon cell phone potential problem & turned it into a New Apple I-Phone SE sale. Immediately, as we entered their store, we were greeted by both, Ladies, & Katiera sorted out our potential cell phone problem, actually getting a eager new employee, Drucilla, involved as a "Team". We walked out with our problem solved & purchased a new Verizon cell phone plan & a new Apple I-SE cell phone. My wife & I were very impressed with both "Ladies" as Professional Representatives of Verizon. More Young Professional people like them should be complimented. "Thank You" from Tomasito

Excellent service by leo in ossining ny store.he's friendly and very professional.

For a long time I as big on straight talk. I always had phones that used at&t towers. My mom lives in Florida and used Verizon and told me to come to Verizon and I refused. I didn't think Verizon could match the reception and the speed of at&t. I actually use to work for at&t. I finally gave in and switched and I have to say that I was wrong. I have the droid turbo 2 available only thru Verizon and it is by far the fastest phone I ever had. I also work at GM and the building is massive and I still get great 4g LTE service. I'm the only one with service in my area. I live in a small country setting town and I am a true believer now. Thank you Verizon for impressing me. I will always be a customer. I wish I had a Samsung gs6 edge plus because I would have 2 phones

So impressed with their helpfulness. They couldn't resolve my issue even after going through tier 2 tech support, but they were helpful and friendly nonetheless. I ended up needing to restore my phone.

Verizon wireless at 5323 poplar Ave Memphis TN 38119

I would love to say how wonderful my local store is. Ladaria and Saeedah have always had such a wonderful and joyous disposition. They make a customer happy just seeing thier smiles. Please enjoy your day and hopefully
they get the recognition both of them deserve. Saeedah was so wonderful helping me switch form the evil company sprint. I enjoy my in store experiences. Thank you for your time and dedication to your customers.

I want to give a 5 Star Exellent rating of your sales store rep, Bonnie Hanley at Verizon Wireless Retailer 1065 Old Riverhead Road, Riverhead, MY 11901. She was my rep when I purchased my new Samsung Galaxy cell phone. Then I had to return three times to fix some minor problems. Each time i sought out Bonnie for her though knowledge of product, able to do technical service to my phone, pleasant and very professional. You have a STAR in Bonnie Hanley. if there is a more dedicated site that I should go to to make sure you get my review & rating.

ps your verification code process is impossible to read. Why???? I have now tried 6 times

I dont know what planet these negative reviews come from but I would rate verizon a 10 over there cometitors. Friendy, knowlegeable and best cellular performance.

In February 2016 I met with Carly White at the Glenmont,NY Verizon store location. The service I received from Carly was excellent. She was very helpful, knowledgeable, available and truly went above and beyond to help fix the difficulties I was having with former phone as wall as set me up with a new one. Carly was a great teacher and problem-solver, solving tech problems that others could not.She used creativity and resourcefulness in her customer service with me and my family and I highly recommend her to others and wanted to recognize her service.

Thank you, ,Jonathan from NC ,for being so polite and helpful to me this evening as we discussed my bill. it was a pleasure speaking to you. I appreciate your kindness.
Ms.J.Neal

I've been a verizon customer for 16 years. Verizon stole my unlimited data from me, made me choose a plan that is charged a different price every month while giving me 1 free gig as if they were doing me a favor. Verizon has been a royal pain. Every month they will add charges to your bill they cannot explain.

Verizon is the best. They are the fastest and most reliable network. They don't stand a chance against any other competitors out there. The only reason people switch is because of the price. I only switched because of that. I am with T mobile right now, there the worst. No calls ,no clear text, and no data. They are the slowing everything down.

Had a great experience the last two interactions.

Every time I need customer service by phone or inside a store they have been superior. A customer for many years

So I have been through the ringer with verizon they have done everything but hold me at gun point and take my money ... lmao ... they have put my phone numbers on other peoples accounts ... they have charged me multiple times for the exact same bill ... To the point that EVERY month my bill comes in we have to call and check our bank statements just to insure that we are not being taken advantage of ...

But today I spoke with a man named justin with verizon customer care ... he is the first out of 10 employees to help me and actually take the time and effort to try and resolve my issue ... So VERIZON can Shove it ... but this guy that helped me today is how I would think all customer care/service reps would carry themselves ... thank you justin I appreciate it bro ...

I am so happy to be back with Verizon! This is why I'm a Verizon customer:

I recently converted a business line to a personal line when my company no longer provided cell phones. I had been a previous customer of Verizon but decided to stay with Sprint because my company was satisfied with them.

I signed up for monthly service and bought an iPhone 6. Less than three weeks after getting the phone, I started having major problems with the phone. The screen would freeze, I started getting blue and green backgrounds when I would turn it on, at times the screen would go to black while I was on a call so I couldn't see options for automated systems, and the last day before I called, my phone was out of commission for good and I was panicked. I use this phone for business and for personal needs.

I called Sprint to see what they could do to help me. I'm a very busy executive and had meetings back to back all week. I requested that they send me a phone and I would pay to send the old phone back.

I spent 75 minutes on the phone with five people and also engaged in a chat while I was on hold. The first person told me that they would definitely send me a new phone but I wasn't in the right department so she transferred me. The second person told me that they couldn't send me a phone but that I need to go to a Sprint center. When I restated that I was not going to be able to do that because of my schedule, he said he would transfer me to technical assistance to get it taken care of. The person in technical assistance told me that I could not have a new phone sent to me because I was outside of my 14 day warranty. I again explained that I needed a new phone and asked if an exception could be made. I asked to speak to a supervisor.

I waited again for many minutes and finally spoke with someone who was in the first department but who was not a supervisor. This person stated that I had to physically take the phone into a repair center that would take me 45 minutes to get to in rush hour and that closed at 6, before I was even done with meetings. I asked again to speak to a supervisor.

For the fifth time in 75 minutes, I was told that there was nothing Sprint could do, even though I was in a bind. I let the person know that I needed to cancel my contract and that I would be moving my account back to Verizon. At that time, the supervisor said that she understood and that there was nothing they could do for me. She said as soon as I transferred my phone number over to Verizon, then my account with Sprint would be closed.

During the online chat, I also asked to speak to a supervisor. I asked that supervisor to cancel my account. That person said that they could not help me cancel the account. And that was the end of my conversation with Sprint until...

I called Verizon. Within 30 minutes I had an account, a new phone waiting for me at a store that I could get to, open late to accommodate my schedule. Excellent experience. And no problems since. Great coverage and great customer service.

Thanks Verizon!

I just purchased a cell phone at the Milwaukie Marketplace Verizon store from the Wireless Sales Consultant, ARIANNE SMITH, in Milwaukie, Oregon. She was very cordial and helpful. There was no pressure to purchase anything not to my liking.
Arianne was so kind as to transfer all my contacts to the new cell phone, which made it so much easier for me. And she also shared information to clarify any of my questions. My time at Verizon was very pleasant thanks to Arianne!

I called because I had an upgrade in 12 days, and wanted to see if it was possible to upgrade early since Best Buy was having a great deal on a Galaxy S5 2-year upgrade. The woman was very polite and friendly, and was able to get our account accepted for early upgrade! Very helpful and refreshing to have such a nice Customer Service experience for once.

I had a problem with my caller Id.
After many calls the problem was assigned to a tech named Austin. He promised to fix the problem and get back to me within the week. Austin was fabulous! He fixed the problem and followed up. He called me from North Carolina. I hope he gets the credit he deserves for him great work!

Good customer service means helping the customer get what they need in an efficient friendly way, Charlie L from NY provided ALL these to me.

We've been having trouble with service in our house and I spoke with James from Verizon about it. He was very helpful and friendly and did a great job explaining what might be going on and helping me figure out what to do. Thank you James!!

I wanted to say that I have been with verizion a long time, and I had decided to buy my wife a new Samsung note 12 inch tablet for mothers day. I called all over jacksonville florida, and no one had one. I called Ashley pannell at your st Johns town center store. She found one in St augustine. She had someone drive to get it, and I was able to give it to my wife for mothers day. She even stayed open an extra 30 minutes Sunday afternoon to set it up for me. She was very friendly and professional. She is the best verizion employee that I have ever dealt with. If you had more like her your company would flourish. Thanks so much.