Verizon Wireless Positive Customer Service Ratings - page 3

I had the best experience with one of the customer service representatives from verizon. Her name was Adriana and she was so helpful and genuine and sweet. She helped me with every single question I had and went above and beyond what she was supposed to. I have never had customer service like that before. Thank you verizon and THANK YOU Adriana.

I had a remarkable experience with Kristol Gindratt. She walked me through wifi connection issues that were stubborn to resolve. She was patient and experienced in taking things step by step. What had been previously hours of trying to get all devices to connect to FIOS through a new router, she was instrumental in finally getting things working. I said, can i give you a hug and she smiled through the phone.
Kudos to Kristol

Hi,

I am not sure who this will reach, but I wanted to compliment a customer service representative for Verizon named April. April was very helpful to me when I was trying to activate my new phone. I did not know the password on my account and she went so far as to contact the primary account holder for me and call me back with the information. April was also very pleasant and friendly. I thought she deserved a shout out. :)

I think Verizon used to be one of the best out there. Then I felt like they went down in customer service and support for a while, and now they are doing much better again. I enjoy Verizon and I think that they are one of the best.

I have been with Verizon for 10 years and have always received great customer service. I recently changed my plan to accommodate current needs and was greatly pleased with my options.

Our experience was very positive. Your rep, Sasha whom we spoke to was very knowledgeable and went the extra mile to find a solution to our problem.

I had a very good experience with the customer service at Verizon. I went to Ireland and got the service package offered by their Global department. When I got my bill it was $400 more than I expected. When I called customer service, I had the good fortune to get Sherrel. She was able to track all the calls we made and explained to me what was charged and why. My husband and I made a ton of calls, so the bill was correct. Sherrel gave good advice to help with our next trip. She knows what good customer service and I'm very pleased with the result.

i went into the verizon store on us 19 npr address next to my office at 6330 us 19 and the manager and lance, a new employee were awesome they thought they would not get a sale from me but still put forth at least 4 hrs of their time to try to help me with my phone...although it was not accomplished because i had to buy a new one because of the verizon phone i bought 2 years ago was going crazy... i still feel the employees deserve not only a raise but praise for their patience with me..without them i would have never bought a new phone with you and i want them acknowledged in some way...thank you!

Great service, friendly and patient. Appreciate them explaining everything and making sure I understood it before leaving.

I recommend carlos technical support for his skills in helping me setting up STB to my new TV (9/13/14)

I have been a verizon wireless customer for over a decade, have 10 lines on one account and 4 on another account. I have always been able to upgrade early, as long as it was within 30 days of the upgrade date. I was told that they no longer do that...ok? Then I called back and another representative told me that I had a $300 coupon to use on one of my lines, and trying to talk me into doing so...well I told her I would think about it and then after looking on the website found a phone, that I thought I might want to use the coupon for, called in and "all of a sudden," they can only be used in the store. This is a bunch of bs...this is not the way to keep customer...I have had it...At&t offers good service, Sprint does too but as a loyal Verizon customer I have maintained over the years. Hey...maybe its time to get on board with the companies who want to offer good service, consistency, and follow through. Goodbye Verizon...I have had enough of the games with my financials.

I have never had a problem when I use the Tech Support Service. Today I called because of the "low phone storage" icon and was helped by Suzanne (I don't have her last name). True to my previous experience with Tech Support she guided me through the issue and even took time to educate me on preventing this from happening again. I appreciate the high level of customer support and courtesy I always get. Excellent Tech Support is what keeps me coming back and staying with Verizon. Thanks Suzanne!!

I think all reps are doing the best they can. I know a lot of reps that work for Verizon and frankly, I would hate to work for your company. I've heard "horror" stories and its no wonder some reps are not as friendly as maybe they should be because they fear everyday of losing their job if they don't make their stats. I get that its a call center job, but come on...maybe people would enjoy job more if you would stop making employees afraid for their job. I work for a major international company for over 30 years we also have a call center and have stats, I told one of our division presidents about how your supervisors and directors treat their call center team members and he was dumbfounded! He said, "Every person learns differently and at different paces. Its that supervisor job to help the employees do a good job and NOT GIVE UP ON THEM! " "If we gave up on our employees like that, we would lose some of the best people." In my company managers do not expect us to know the whole job until 12-18 months into the job. aND WE DO NOT EXPECT THEM TO FLY SOLO AND BE "PERFECT" !! Even then there are a lot of things we have questions on. We do not write negative reports all the time on our employees and tell our employees "you have to do better or you will lose your job". Yes, that's what one manager told a rep! SERIOUSLY?? Talk about pressure! We encourage our employees all the time and not just tell them negative things! Employees should not have to be nervous about their job. Also don't give your employees conflicting comments. Having an A.D. say "you're" doing a good job and then your supervisor tells you differently! I thank God that I do not have that kind of pressure and that our Presidents and directors and managers are so good to us. If I were some of Verizon's upper management, I would look at this situation seriously because you could lose good people who try their best but need that little bit of extra encouragement. If you don't, you need to reevaluate some of the managers you have in place AT ALL the call center locations.

My employer changed over to Verizon last week. I was issued my new phone which did not last 3 days. I dropped it in the parking lot where it was run over by a large truck. The phone did not hold up to the 46,000lb test. Bruce at our local store in Irwin PA patiently attempted to transfer my contacts from my smashed phone to my new one with no success. I came back the next day with my previous carriers phone and Bruce again patiently worked with me to transfer my contacts list. He was successful the second time. THANK YOU Bruce!!!!

Received text messages & I have all texts blocked. Customer service very helpful. They turned on text messaging & then turned it back off again. Also blocked the offending number from my phone as a double block. Customer service rep was very helpful and polite. It did take awhile to get through to have this accomplished but considering the weather in a good part of the country I can understand the time on hold.

With the exception of reachability, which is sub-par, I'm very happy switching to Verizon. My bills, for the first time, are clear, reasonable charges, the connection is AA++, returns and technical support are by far superior to any other cell company.

T-Mobile, 4 years ago was still a bit behind with technology, walk-in store reps were terrible (any store).

Sprint is AWFUL. like a rebound marriage with instant regret. I couldn't rid myself of it for 2 years.

With the exception of reachability, Verizon is by far, superior to their competition. Too bad their FIOS package didn't have the same rating.

Called tech support, great response and helped me out a lot.Thank you.

Without your site I would have been left in extreme frustration over trying to find the number to call.
Even though it seems they don't want you to call them by hiding the number, I have to admit, when I called in this morning over an issue, the customer rep was very helpful, polite, and patient. She was just great. Made my day!

I needed verizon to activate a old phone on my 2nd line for me(due to a data issue). I called from my verizon cell phone(thats probably the trick),went through a couple prompts and was asked my account password(I knew the password) waited on hold less than 10 min and had my problem resolved rather painlessly.I was expecting issues but was pleasantly surprised.

I have been with Verizon for like 12yrs, I recently called them because my bill was very very high and I didn't know why seeing that we never went over are usage for the month? I talked to a Customer Service Rep and she was very nice and professional. I really did owe them more Money because my phone service got interrupted last month and it was a miss communication with the Rep I talked to a few months ago. The CSR did credit my acct because of the miss communication. I am so happy with Verizon every time I have a problem they do fix it and I will never change Phone companies.Verizon goes above and beyond for there customers I will always choose them.

Georgia most helpful and patient in resolving my billing concern.

Broadband activation/de-activation policies have apparently changed after contract agreement/representative salesperson set in place 2 yrs with no charge.= only 2 de-activations per yr with $15 charge for more and cant do online.....contracts work both ways = Verizon must honor agreement or give option to terminate. at present I spend inordinate time monthly straightening out my bill regard broadband. Spend a lot of $$$ on Verizon equipment & services = not a wise way to keep clientele.

I see mostly negative comments here. I must strongly disagree. Had tech question and was put through immediately to a polite and productively helpful agent. Thank you, Verizon.

Just had a great phone representative that helped me step by step to diagnose and fix a problem with my new iPhone. Great personable and smart operator that worked hard to help me. It's great to know that there is help out there in this world that can make your day simply by fixing one of your problems. His name was Matt I believe. Thank you Matt and Verizon Wireless.

My name is Robert Russell I Have been talking to a teck and Im sorry but I have forgotten his name.My phone nokia 822 (GREATEST PHONE EVER MADE)needed a little maintaince?And the teck that I was Privlaged to help me.Was the kindest most patiant noligable helpful person I have ever delt with.Please help me to get his name so that I can thank him.

I just called them with a question and talked to someone immediately. He was friendly and helpful. I have been with Verizon for 7 years now and wouldn't change companies. I actually have had friends and family switch over to Verizon from those other jokers. Service is great.