Publix vs Harris Teeter
Customer Service Comparisons
Best Customer Service Rating
Publix has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Publix | 103.34 | 52 |  |  |  | |  |
| Harris Teeter | 74.71 | 94 |  |  |  | | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Publix has had 52 total customer service ratings of which 19 have been positive and 33 have been negative. This has resulted in an overall classification of Acceptable.
- Harris Teeter has had 94 total customer service ratings of which 30 have been positive and 64 have been negative. This has resulted in an overall classification of Disappointing.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
