Posted by kthln3
I've been a Starbucks barista for 5 months now and love my job. I'm 58 yrs. old and still not completely confident in my abilities in all that this job requires but I am not above owning up to my errors, offering apologies and always "making it right". I despise bad service myself.
The joy of this job, first and foremost are the customers: 99% of them are WONDERFUL. Friendly, sweet, quick to forgive a screwup on their order when the employee offers an apology and makes it right. THIS IS WHAT STARBUCKS IS--OR SHOULD BE! I advise every customer who experiences bad service, snarky comments from employees to have their voice heard.
I encourage anyone who experiences bad service at Sbucks to COMPLAIN! Ask for the store manager; if not available ask for SM's name and then ask to speak to the Shift Supervisor who is currently working and tell this person specifically what your experience was.
Yes, sometimes it gets very busy and sometimes your drink will get messed up. ALWAYS SPEAK UP! And if you are met with rudeness ALWAYS COMPLAIN! If the Starbucks employee does not offer an apology and make things right for you COMPLAIN!