Publix Customer Service Complaints - page 2

I have always been an loyal shopper of Publix. However, lately the Publix in Hueytown, Al. has really gone downhill in several ways. On several occasions the cashier was rude, and didn't even speak to me when I said "hello." She had a look of disgust on her face. Unfortunately, I failed to get her name. Secondly, and more importantly, this particular Publix store has been consistently out of many things I buy on a regular basis. Which is very irritating since other grocery stores do not sell these items. I intend to speak to the store manager for whatever good that will do. Maybe he/she can hire more stockers to get these items on the shelves or get someone to order items they are running low on. If problem cannot be resolved, I will find some where to take my business and money!

I went to Publix at 1617 hwy 98 in Lakeland fl. When I entered the deli no one said hello. There were three african american females, that said nothing to me I found someone and asked the young african american if they were making anymore fried chicken. He didnt know, so he went to ask. I heard someone in the back yell , "she shoulda got here sooner". Ok so they are out thats ok. I am looking at the other deli items. When I see a african american male approach the deli. All the females behind the counter, greet him smile and offer to find him the same item I was looking for. Well I left without buying anything and will never go back. Racism hurts even if you are white. I will never never shop at your store again.

Yout Bayside store,,Biscayne Blvd Miami is a disaster! Are you not embarrassed? Do you have a regional mgr, a surprise shopper ? You can tell when someone important is visiting, everyone is smiling and saying hello , otherwise they're rude and could carr less !!!!! When I see your commercial on TV I laugh to myself, what Publix are you talking about ?????

Dear sir/ Madam,



As one of many British holiday makers who constantly holiday in Florida, mostly staying in the Davan port area.

It's alway good to shop in an environment were we feel safe and able to shop at our leisure.this is all down to your e perianced and happ staff, both young and old which is always goo to see.

You most be one of the only stores I have that operate to your mission statement.

excellant customer service, great food and easy to get to stores, this all makes holidaying easier.

Well Done Public

Mr Keith Young

I was surprised by the rude treatment I received from a CASHIER at Publix in Powder Springs, GA.. She was extremely rude and was making fun of me because I was having trouble with the credit card machine which I very seldom use. She was making snide remarks even with customer behind me. I felt really bad about this and this is the reason I';m writing. This person needs Sensitivity Training because Publix does not deserve to get a bad name because of her. Her name is Jo and her manager is Jon Konick. If by any chance this person is the manager, that's worse. I am a regular customer at Publix on Richard Sailor Pway. in Powder Springs, GA.



Respecfully yours'

Gladys Russo

Today I went into the Publix at Aberdeen Square in Boynton Beach, Florida.
I wanted to buy a egg bread. Only the round was available. OK I picked up one dated l0/5 at $2.79, another dated 10/6 at $3.29. I asked the woman at the bakery why these were priced differently although they were the same . She took them to a counter in the back. Returned them with a new sticker on the one that had been priced at $2.79 at $3.29. no explanation WHY. When I got home I called the manager, Eric, and told him what happened. His response. I"ll talk to her. I said :that 's it ????? He said well you can came in and I will give you a bread at no cost.
IS THIS THE WAY PUBLIX TREATS THEIR CUSTOMERS. I AM NOT SATISFIED WITH THE GIRL IN THE BAKERY OR THE MANAGER OR THE RESOLUTION

I purchased a 12oz container of chili in the deli section of my local publix(duluth station in duluth,ga). It was not even edible. The meat was ground up grizzle. There was no real ground beef in it. I threw it in the garbage.
How in good conscience do you sell something like this to your customers??? And then charge $3.59???

I recently went to the Publix at Connerton Square, Land O Lakes. Went to purchase several T-bone steaks that were advertised $7.99 per pound. I noticed the ones I selected were priced $8.29 per pound. I inquired why the price was not 7.99 and was told they charge extra for thin cuts. Accepting his answer I went about my shopping. When I got home I was still thinking about the explanation. I pulled out the ad and made sure there was no mention so extra charge for thin cut. If this happened at Winn Dixie or Wal Mart, I would just think that is how they do business. I NEVER thought it would happen at Publix. While in the store today around 3 o'clock, I spoke with a manager ....named Zack, I think, if charging more was your policy. Said he would have to check with the meat manager. He did not go to the back where meat manager was.

If your corporate policy is to charge extra for thin cuts, it should be in your ad and your days of giving 5 star service is over.



Thank you for your time,



Tom Dodd