Asus Customer Service Complaints - page 4

Howdy!



I returned my Flip chromebook underwarranty because it was freezing up. Then I received an email with a picture of it's corner badly dinged. It was not like that when I sent it.



If the packaging wasn't damaged, this must have occured in your facilities. Probably by being tossed.



Rosario did the best he could in an otherwise poor customer service environment.



Here's a challenge: Call the number WITH YOUR PERSONAL PHONE IN YOUR POCKET. You'll find scatchy sound that breaks up all the time. On multiple occasions I've heard people in a boiler room laughing and talking to eachother, but not to me. When the call is terminated, nobody calls me back.



I'm very unhappy with Asus, but Rosario did the best he could!



Chris Englund







And in the end

The love you take

Is equal to the love

You make.

--The Beatles

I really do not know how to express my 20 min experience with her tonight. She knew I was frustrated, she stayed on point and resolved my problem very quickly.I have been on the phone for hours with Microsoft, my ISP and with by back up service, Acronis. She was direct, listened to my ramblings about what I have done to fix the problem. She knew how to fix this with a hard reset and yet she listened to me complain. She cut me off politely and directed me to follow her instructions. If she comes to you and tells you she got a better offer at another company, I would beat it and give her a company car! She was amazing and if she ever moves to Texas, I will find a place for her at my company!!



Thank you, Niqua, very very very much.

I appreciate your time, and thank you for all you did tonight. I appreciate your work ethic, and again, thank you. Enjoy the rest of your night



Jim childs

I have been a fan of ASUS for a long time, my current build was in fact done with ALL ASUS products. The motherboard died and so I called ASUS customer no service because I had registered all my products and they would have all the info I needed on file to make a decision about the next step. Customer no service informed me that my warranty was up and I needed to buy a new motherboard, no problem; I bought the up graded new motherboard. I removed the old motherboard and installed the new one, after some updates everything is running great. I was wondering what to do with the old board and my wife reminded me that we still had all the boxes from the build in a spare closet, so I got the box and going through the box found out that the warranty was five years instead of three as I was told by customer no service. Being an ASUS fan, I thought "no problem" there must have been a mistake and they will take care of me. Was I ever wrong about that, what followed is the stuff of Tim Burtons real nightmares. I had never before created an account with ASUS, so I did and low and behold all the info was at my finger tips, dates, times, purchase info and WARRANTY info proving my case for me, problem solved right? WRONG, 7 plus hours on the phone, lots of time on hold, "sorry the customer support center doesn't have access to THAT info" was a great tag line. Submit this paper work in this format to this verification page and we will get back to you in a few days. What? this info is on ASUS.com site. I sent all the paper work only for ASUS to deny their own website info, that is not a joke. Hours spent "chatting" with a tech who said, "I understand your frustration." Really? You are the cause of it. This issue is still unresolved as of today ... shadily coercing people to buy new products and having a system that frustrates people and jerks them around works, to the detriment of ASUS. It is bad business practice and will be the last piece of ASUS gear I ever buy ...

this is totally unacceptable, I bought in Nov a high quality laptop and ... surprise ! in service they had to change MB, thermo, sound, WLAN ... well, at least keyboard and the display is stil original. How can I have money back from Asus program on reliability?

I called your Customer Service with a question about the new Zen Book S (UX370) because I couldn't find the pricing for it. I am currently on a tight budget of $1,000 and I heard Rumor that this Laptop was in that Range.



I spoke to Shanise S. And she was surprisingly very patient with answering ALL on my questions and even went a step further to look up some info on the retailer in my region.



I call plenty of customer service numbers in my line of work & this experience is in my Top 5 best ones. Be sure to send Shanise my best regards for being such great help with me today!




P.S BTW she is the reason I made my decision to purchase this model. If it wasn't for her help I would have moved on in my search for a different Laptop elsewhere.

After a couple of months my desktop unit would not boot. After multiple attempts to fix it by email over more than a week failed. I was told to ship it for repair on an RMA. Unit came back today - another 2 weeks gone. It boots but the system does not recognize the ssd. Win 10 was installed on the hdd instead. Device Manager does not see the ssd. The service shop sent a printout from their final testing routine. It listed every device and widget (they all passed), but the ssd does not even appear on the testing log. Phone support had nothing to say except to email me another RMA

asus sold me a laptop that was defective.

A month after I bought it, I would like a refund.

I'm told by asus I need to send my laptop in three times before they can replace it.

I want my money back. I paid for a working product. Not one I need to send back monthly. How can this even happen? I feel I would have the law after me if I did this to someone. Such a pathetic company.

I had an issue once with an ASUS videocard. After the card died under warranty ASUS insisted I pay them to fix it. I told myself never again. 2 years later I bought an ASUS motherboard (maximus 6 formula) and again the motherboard died 2 years later. Still under warranty I contact ASUS for an RMA, I get the most understanding and nice gentleman on the line after waiting for 40minutes. He gave a great service, and issued an RMA but I am expecting to be jerked around for the next 3 months. I am not faulting the staff, because they have no control over the service, as it is corporate decisionmaking, but compared to the RMA I did with intel for a CPU worth 2x as much, its night and day.

I bought a motherboard back at the end of January to build a system, model Z170-A, current bios installed. From the beginning 8 times out of 10 it would boot to the bios screen but you could proceed to the OS, after 2-3 weeks all it would do is boot to the bios screen and nothing else, after dealing for hours with off shore tech support I finally got them to send a new one by giving a credit card and it does nothing, no post tone, NOTHING. I contacted them but the actual customer care is in the US and they only work Monday to Friday 8-5 so I could not call them, I asked for someone to contact me but all they can do is hide behind their email "we cannot send you a new motherboard or a refund" Disappointed with Newegg, they won't take that JUNK back either. This is the first of many social media posts to get the word out about ASUS's substandard products and service, in case anyone cares my cast number

Worst Support On The Planet!!! Wait 45 Minutes. Got Someone Speaking Broken English. In Two Minutes They Hung Up On Me Because I Couldn't Understand What They Said. Bastards!!!!!!!!!!!!!!!!!

I got an Asus z-170A motherboard and so far have been pleased with the set up ease and its power. However, I do not like that the RAM slots only clamp on one end. I was almost to the point of returning components, just becauee I hadn't clamped the RAM in far enough. It was a rookie mistake, but the only one existing was down, so anybody could have been fooled. Reassurance trumps asthetics. The customer service was friendly and made me feel confident, but SO SLOW. I called and hung up after 30 minutes waiting. They waited to email back for 3 days, which is tough when I was considering returning components.

Purchased a T100 Tablet over a year and a half ago and I have sent it in 5 times for the same battery issues. One time it did not work coming out of the returned box. Latest issue they will not even talk to me. Was told a supervisor would call none did. I called back and after 20 min on hold was hung up on.

DO NO BUY ANYTHING FROM THIS COMPANY - POOR QUALITY PRODUCTS DON'T STAND BEHIND THEIR PRODUCTS AND CUSTOMER SUPPORT WORST I HAVE HAD

You know that 5-year warranty that is included in a motherboard purchase? Well, used toilet paper has more value.

NEVER NEVER NEVER again will I purchase anything from that deplorable dishonorable company

I was just notified that my laptop was being returned unrepaired. I have requested multiple times, including when I called, to speak to an upper level manager. I was only allowed to speak to the lower level customer service people who fed me lip service and did not elevate my request to the appropriate person. The service I received from your repair department has been deplorable. No one answered any of my disputes on the estimate for repair. My laptop was incorrectly diagnosed and an estimate was forwarded to me based on that incorrect diagnosis. I disputed this several times. Receiving no responses, I had to call your repair department because clearly contacting a client over repairs of their unit is of least importance to the department. Since no contact information was provided in the estimate email, it was necessary for me to contact online chat to get that information. When I spoke with a customer service person I was told the estimate stated the incorrect diagnosis but the price of $410 was correct. I know this part is used in other Asus products that hold a 2 year warranty. I also know that the part can be obtained direct from the manufacturer for under $200. When I disputed the price I was told I would receive a corrected invoice that would also reflect the largest discount available. That discounted estimate reflected a less than 10% discount. I again submitted a dispute in writing. Again, no one answered this dispute. I then sent an email through my Asus product account and received an auto response I would be contacted within 48 hours. That also was a lie. No one contacted me. Now I've received notification, after live chat and repair service were closed for the day (which seems to be common practice with Asus) stating my unit was being returned unrepaired. This is unacceptable. The service, or more accurately, the lack of service is not what I would expect from such a large company. I purchased my notebook for $1500, which I realize now would have been better spent with another brand. I have requested with each dispute I submitted to be contacted by an upper level supervisor. My requests for assistance were ignored. It appears Asus is only interested in collecting inflated repair costs and not customer service or retention. I want to speak with an upper level supervisor, if there is one who is actually interested in customer service. Is anyone available or am I wasting my time?

Asus took a Zenbook on warranty repair a month ago. They damaged it in the shop, then used that damage to invalidate the repair claim and sent me a bill. They refuse to take responsibility for the damage they caused and are sending the laptop back to me in worse condition than when I sent it in. Avoid these poorly made, more poorly supported products. Dell Corporate Headquarters Precision series are working great for me now, I recommend you avoid anything ASUS.

> Hi there, Merry christmas !!!

> And now is my problem with pci generation , make who can't help me to

> resolve this problem ?

> Problem is : After changing vga, before it was AMD HD6970 PCIe x16 gen2,

> now is ASUS 970 strix PCIe x16 gen 3.

> Motherboard is Asus P9X79 LE ( BIOS v.0405, i put the PCI lane in GEN3)

> Processor : IntelÃ?â??Ã?® CoreÃ?¢ï¿½Ã?¢ i7-3930K CPU @ 3.20GHz

> RAM: 16 GB.

>

> I was make with command promt as administrator in DOS - force-enable-gen3,

> but it still not have a results.

> In nvidia control panel and GPUz show the same PCIc16 gen2

>

> Or my processor will support pci e 16 gen 3 ?

I would not recommend Asus to anyone. I have been trying to get my note book fix for over 2.5 months and still is not fix

Asus customer service and support, after product purchase is horrible, aweful and disgustingly cheatful. I had to send my unit back for reapir and replacement 4 times and every time the laptop was returned to me with a different problem caused by their repair centre. It took them all together 5 months to try to repair the unit ...without any success, "every time saying it will take between 7-14 days" and it would take a lot more . Eventually they decided that they will give me a replacement unit that broke down again in 4 months after replacement and now they want me to pay for the repair and on top of that that was not just any ASUS laptop, but one of ROG Republic of gamers laptops that caost 1300 pounds. Disgusting.... don't buy with ASUS ever !

The phones that support native VoLTE to be used on Jio's network must have these three things.

1: A chipset capable of establishing a secondary bearer for IMS. In english (:P) a VoLTE enabled chipset.
2: A radio interface library, that has been coded to interact with the VoLTE hardware and expose VoLTE calling, management and reporting APIs so that the phone OS can communicate with it.
3: An Operating System that has support for detecting and calling the VoLTE APIs exposed in the Radio Interface Library.

The chipset vendors like Qualcomm, Mediatek, HiSilicon etc provide the VoLTE enabled chipset.

The Mobile manufacturers like Apple, Samsung, LG, HTC etc provide the Radio Interface Library.

The OS vendors like Google (Android), Apple, Microsoft, Ubuntu Touch etc provide the VoLTE dialers.

By this post, it seems that we have the requirements 1 and 3. We need 2, that is the radio interface library, which needs to be provided by Asus.

Asus making us fool by giving reply that zenfone max doesn't support VoLTE

Worest service. Its same to your company. Hiw many days do you take one touch replace. I am giving my mobile to your authorised service center sv techlogies kadapa andhrapradesh on 16-11-2016 up to now not giving. Service center employes feel we high grade engineers. It was same to your company small problem we are not clear. Its too bad to your company

To,

The authorized officer,

ASUS ZenFone



Sub : Facing problem in ASUS ZenFone



Dear sir/madam,



Please not that, myself Niranjan Jaiswar has purchased a ASUS ZenFone from your company through Flipcart, which details are as below.



(VJ65645) ASUS"354016072937160", paid Rs. 13499/- ordered through flipcart,07/03/2016

VAT/TIN : 29670869006, OD1054, 8382491104000

INVOICE : bir_wfld20160300153772

Model : AS ZE551ML 6J/Z3560/32G/4G

SR. NO : F5AZFG26C687



After purchasing the same, I have facing more problems in handset... like..

Hanging, sometimes memory card & sim card not detect, sometimes switch off, battery drop, heating.. etc.



For the same problem I have given the handset in your service center(F1 INFO SOLUTIONS & SERVICES PRIVATE LIMITED, AHMEDABAD) 3 times but I don't get proper solution from your service center. Prob. is coming continues. Also I have mailed 3 times to your customer care but no any response.



At present, I have no any mobile handset to use & your handset is also not running so I am facing big trouble & helpless condition without phone. So, I have put 4 videos in YouTube also.



Therefore I want to inform, If I'll not get any positive solution from your side then I have to complaint in GRAHAK SURAKSHA KENDRA & also put videos in YouTube also.



Waiting for your reply.



Thanks & regards,

Niranjan Jaiswar

From the moment of walking into ASUS customer service center in Markham Ontario there was no feeling that the employees of ASUS were looking to best help me, but actually looking to find a way out of fixing my phone.

This is my second ASUS zenphone 2, I love the device and have recommended it to numerous consumers. Recently my display on the phone started acting up becoming unresponsive at times (https://www.youtube.com/watch?v=kRuxTefNcKw). After some research it became clear that this was a known manufacturing default with the phone.

After speaking through ASUS chat feature they were able to quickly create a RMA number. I was able to drop off the phone at a nearby service location while on vacation. Upon entering the facility the demeanor of the employee changed from inviting to duplicitous.

He opened the phone to find a screw was missing from the back of the phone. I notified him that the only time the back was ever opened was to insert/ remove the sim card and memory card. After insisting that I had not tempered with the phone or have had any other party look at the phone he regrettably said that he would take a note.

Shortly after I received a quote for repair of 135$ as they were unable to look at the device as the screw was missing.

At this time I have lost all respect for the ASUS brand as this level of service is unacceptable. I will continue to spread the horrors of my experience with ASUS, in hopes that other consumers are not affected.

I bought a Asus laptop notebook and have had nothing but problems. I am about to send the laptop to the ASUS repair for the 3rd time. I am hoping that this time my laptop will be replaced. The laptop continues to have the same problems and the ASUS repair team keeps sending it back to me claiming it is repaired. I have recently spoke to a ASUS Product Support representative who was attentive to my issues with their product and he took down all my complaints and sent me an expedited FedEx shipping label. I requested to speak to a supervisor and was connected to one. I was advised that being that I was sending the notebook for the 3rd time for the same issues it should be replaced. I am will now find out if ASUS keeps it's word with me. I hope they do. This is the 1st time I invested in a ASUS product. I hope they assist me in restoring my faith in this company by replacing my notebook. Yet to be continued.

ZenFone 2 Laser any time restarts during . And some time hang then after many hard resets( reset timing 30+ minutes)







My biggest mistake.. buying ASUS mobile,







Asus may be a leader in manufacturing computer parts; but their devices are frequently faulty and their service SUCKS--always!







Problem...







*Any time hang



* any time booting



* any time memory card not found



* any time some applications not working...



* mobile heating problem







I submitted 4 times in urs authorities service center but problem is not solve.. ours engineer have only one answer " not found any problems..No problem in mobile, and I hope now urs mobile is ok"







I have many videos of my mobile problems .. please solve my problems OR change my device...otherwise I put all videos on YouTube







Niranjan Jaiswar

ZenFone 2 Laser any time restarts during . And some time hang then after many hard resets( reset timing 30+ minutes)



My biggest mistake.. buying ASUS mobile,



Asus may be a leader in manufacturing computer parts; but their devices are frequently faulty and their service SUCKS--always!



Problem...



*Any time hang

* any time booting

* any time memory card not found

* any time some applications not working...

* mobile heating problem



I submitted 4 times in urs authorities service center but problem is not solve.. ours engineer have only one answer " not found any problems..No problem in mobile, and I hope now urs mobile is ok"



I have many videos of my mobile problems .. please solve my problems OR change my device...otherwise I put all videos on YouTube



Niranjan Jaiswar