Search for a Company by Name

Asus Customer Service

User Reviews, Ratings and Comments

Asus customer service is ranked #359 out of the 538 companies that have a CustomerServiceScoreboard.com rating with an overall score of 31.31 out of a possible 200 based upon 491 ratings. This score rates Asus customer service and customer support as Disappointing.

NEGATIVE Comments

460 Negative Comments out of 491 Total Comments is 93.69%.

POSITIVE Comments

31 Positive Comments out of 491 Total Comments is 6.31%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating
  • Submit your comment >>
  • Faulty of back camera, sent to Service center for warranty. After 3 weeks, I receive notification for collection. I went there and found scratch on the screen and casing. The damage on the screen and casing are very obvious is impact damage cause by warranty department. They request me to sign the Service form for faulty camera as proven camera are repaired and file another service form regarding damage found after repair on 5th April 2012. The representatives of Asus Service Center agree to replace a new screen and casing as they undertaking the damage are cause by their technician. I had call to customer service center and spoke with Mr Eric Kock on 25th April 2012 and Encik Razi on 30th April 2012 regarding my warranty and yet my the problem still not solved. On the same day, I received sms from +60162108691, saying my pad are ready for collection and I had call to service center for confirmation. On 1st May 2012, I went for collection and they only change the casing which means the problem have not solve. More scratches found on the screen. Their representatives requesting me to sign the service form and file a new complain. I refuse to do as they request and asked how long more i had to wait for getting my pad as the whole procedure already 2 months. They asked me to wait till informed. Whenever I call to service, they just told me still under procedure. I want to ask, how long more do I have to wait? Frankly speaking, I no longer trust your product and services even I'm Asus Supporter. Fault of Camera after purchasing the pad about 1 month and bad After Sales Service. Please reply ASAP. Your help will be much appreciated. Thanks

    Rocky 5/14/12 2:25AM
  • I bought an Asus EEE Pad from JB HI-FI. I got a software problem. I thought it will be good. After, I called Asus about the problem and they advised me to send that e-pad. They organized a courier to pick that up. They told me that they are going to send an e-mail with instruction. After not getting that e-mail, I called them again to sent me that e-mail. But I have not got any e-mail from them again.
    When the courier driver came to pick that he gave me a plastic bag and said it is going to be ok.

    After some days, Dignotech (behalf of Asus) sent me a message to pay $258. So, I called them and asked that e-pad had a software problem so why I need to pay. From dignotech, she tried me to blame first and said I have dropped the e-pad so that it has some external damages. When I said her I have not dropped, she said damages have been caused by the delivery.

    So I called Asus again and explained them. Someone said their superviser will call me about this. But I have not got call. So, I called again. Next day their supervisor called me and gave me a big surprize. He told me that, I sent that e-pad in my own cost and organised my own courier. Because they did not send anyone to pick my e-pad. When I said I have the reciept from courier service which shows it was behalf of Asus, he told me to send that reciept.

    Getting the reciept, they are telling me it was my fault because I did not follow the pakaging instruction. But I have not got any instrution from them.
    I called them again and asked why did the supervisor tell me they did not send anyone for that job. But they did not answer me. They told me that I have to pay $258 to fix.

    Hasan 5/13/12 5:46AM
  • Ordered a GPS dongle for my defective Transformer Prime. They lost the shipping label so it was NEVER attached to a box and shipped out. Been 3 weeks now and can't get anyone at Asus to resolve the problem. How hard is it to verify with FedEx tracking it has never been shipped. All they need to do is reprint the shipping label, stick it on a box and ship it out. Horrible service. Currently 65 people are in the same situaiton without any prospects of resolution.

    texstar 5/9/12 6:20PM
  • I bought my epad based on "expert" reviews. Two months in it died; then I had to deal with the worst customer service I've ever had to deal with. Horrible!! When I asked to speak to a representative in the USA I was told there were none. I previously bought an ipad for my wife; lesson learned - go with Apple!! ASUS will never get my business again! Fool me once...

    gator 5/9/12 2:19PM
  • I have the same problem with the customer service of ASUS. I wish I had gotten an ipad instead.

    I was given an ASUS EeePad Transformer Prime 201 bought in Staples, Virginia on February 9, 2012. I have only gotten around to using it a couple of times when suddenly, I turned it on and all I could see were horizontal bars on the display.

    The product was brought to an ASUS repair center in the Philippines on February 26, 2012. Fortunately, it was under global warranty. I waited two weeks but was told that parts for the damaged LCD display were scarce and that they would push instead for a unit replacement which, from the onset, was what I was really hoping for as the product had barely been used. As such, I had to submit photocopies of the receipt for
    processing which I was able to comply with on February 18, 2012. Unfortunately, it's been almost THREE MONTHS since I submitted the receipt, and almost TWO MONTHS since I left the unit at the repair center. I have been following up the status of my tablet in our local service center but little progress has been made because of certain issues (scarce supply?) with the main offices in Taiwan.

    Out of my frustration trying to get futile updates from our local service center practically DAILY and sending emails to the international website (with useless replies), I have just filed a complaint against ASUS at econsumer.gov, a site I searched for cross-border complaints. I know that they cannot intervene on my behalf (as an individual entity) to resolve this issue but maybe if more people can share their experience with ASUS, the company can work harder in aiming for customer satisfaction.

    Miriam 5/8/12 10:46PM
  • I waited an hour and a half to be served by customer service. Worst customer service experience i ever had. Sometimes he can barely speak english and makes no effort to speak louder even when i ask him to repeat a thousand times

    tabarnak! 5/8/12 5:17PM
  • sent transformer prime TF201 in for repairs and they have had it now for almost 30 days and still no update on when it will be complete. It was sent in for a bad rear camera and bad light bleed on screen. Beware their 10-14 day turn around time is not accurate. The CSR agents will tell you anything just to get you off the phone. You would be better to find a local repair shop and pay out of pocket.

    ttkk1 5/8/12 3:23PM
  • My Asus Transformer charger just fried when i hooked in the outlet as normal.

    They wanted me to pay shipping send it in
    and they determine if i screwed up.

    Its not that hard insert into wall comeon!

    The worst part I use it for Buisness.
    Now all accounts and info would have to
    wait per them.

    I'll buy an aftermarket one. I'm done with them.

    randyqnt 5/8/12 2:18PM
  • i had send my laptop asus k52jc for repair for 1 month..i ask to repair this but then they fix other thing but never fix the thing i ask for..after so long nw say my battery got porblem.After i get my laptop at the servis center i check it but the prob stil ther..so i have to send in back to repair..this cause me alot problem for my study and my freelance job have to push it..seriously for this repair had waste my 1month +..

    Elrio 5/7/12 11:53PM
  • Asus claims support is "U.S. based" but in reality for some reason it is all based in Jamaica, although the repair depot is in Milpitas California. Received an Asus K53e as a gift, after a short period the file system was corrupt. Asus said use the factory restore because CHKDSK and SFC were not able to repair it. I did this. After a short period the file system was corrupt again. Same "resolution". Third time I demanded an RMA. Because they have a reputation for damaging screens, I sent it in with a screen protector on it, and a label on the laptop that said "please do not remove screen protector." Same instructions were on the RMA checklist they sent me to send in with it. They refused to pay shipping so it cost me $58 with insurance. They replaced the motherboard (not the hard disk which is what had the problem). Don't know if this fixed it because it was returned with the screen protector gone and severe cosmetic damage to the case (looks like a tech "keyed" it by scratching it with a screwdriver blade). They asked me to send them pictures of the damage but their email system won't accept emails large enough to include pictures. Customer service is generally rude and uninformed, managers are unreachable, voice mails are never returned, and they are very reluctant to issue RMA's and refuse to pay shipping even when they have damaged the item. Avoid ASUS at all costs.

    jakob 4/30/12 10:49AM
  • Nonexistent support. Just discovered that there is a free fix for a performance problem with the Transformer Prime tablet. Problem is that they have refused to accept me as a member to enable this because my email address (Bellsouth) does not match the server (Yahoo) it's coming through. AT&T (formerly Bellsouth) uses Yahoo exclusively as their email provider. Zero support on this - a truckload of tablets my company bought will be returned by the end of next week. This is the most ridiculous thing I have EVER seen. Stay away from Asus at all costs!!!!

    Cranky Paulie 4/29/12 3:40PM
  • Just found out that there is a free dongle available to correct some serious performance issues with the Transformer Prime - all you have to do is to sign up as a member, provide the serial number(s), and that's it. They have refused to let me become a member, however, because my e-mails are coming from a Yahoo server and not a Bellsouth one as indicated by my address (a security issue?). AT&T (formerly Bellsouth) exclusively uses Yahoo for e-mail services, so this will ALWAYS be the case. My company will be sending the truckload of tablets purchased back to them by the end of next week if this is not resolved. Worst customer support imaginable!!!!!

    Cranky Paulie 4/29/12 3:26PM
  • Asus customer support has been terrible lately. When I called about some BIOS questions I could hardly understand the guy on the phone, he was also of little help. I called again about a new Asus logo/sticker for my 4 month old monitor because it fell off - they told me they couldn't replace that part. It's a 15 cent sticker that I'm willing to pay for but the left hand can't talk to the right hand I guess to help out a loyal customer. Switching companies for sure.

    FromUndaChz 4/28/12 7:33PM
  • got a new desktop mother borad from asus m4a88t-m le after 3 monts it keep geving me problem of sudden shutdown. hence i gave it to asus service center they kepet it for 1 month and give me my old mother borad back with more damage on my mother bord and when i ashk why is my motherbord is tampered they say it has been reparied were it is giveing me the same problem n the servive enginear guy mr sujit A of asus service center SP road bangalore speeks without any manners and thinks that customers are fools

    gopal 4/27/12 7:01AM
  • Absolutely apalling.
    My customer's laptop was confirmed faulty. This was reported and they duly collected it for repair/replacement. I later dicovered Asus use a third party company who collect and reurn units under warranty. When it was delivered back I opened the special delivery case to find it water logged (water was evident both on the lid and inside when the lid was opened. I immediately called the phone number on the delivery slip and asked if it should go straight back with this driver. I was told to let it dry out and, if it worked, send it to my customer. When I said I was not happy with this I was told I could complain to Asus but they would just send it back and then let it dry out and return it to me.
    I tried normal channels to get Asus to replace the unit but, after much complaining and waiting another week for their 'senior' managers I got nowhere.
    A long exchange of emails with their 'customer care' (ROFL) resulted in me writing...
    . Hopefully at some time you will be able to find a position with a company where you can be proud of what you do.
    "Obviously I am dealing with a company that has no heart, no pride & no interest in customer service or satisfaction".
    Keep well clear of this outfit - I suspec they will soon crash and burn!

    AsusNot 4/26/12 11:52AM
  • I have had issues with my Asus Rampage II Extreme just a few weeks after owning it. The initial problem was the DVD/CD controller just would not work. ASUS' reply to me was sure we can replace the board but there will be a 4month turn around. Having just built a new system 4 months without it seemed ridiculous so I just gave in and bought a USB Optical Drive. Since then it has been dodgy BIOS updates one after another. 2 years later I'm seeing issues with the memory banks causing it to reboot multiple times before the reboot and now I just get random reboots and the BIOS has lost its memory. Overall feeling of using their customer report feels like i'm being accused of misusing the hardware i've bought.

    kcj83 4/25/12 3:34AM
  • I had a Zenbook that broke after a month. Asus's support line was the worst I EVER dealt with. NO follow up, they had no idea what they were doing - but asked me a whole lot of questions. I would recommend a different ultra book just based on their support.

    Bandi 4/22/12 9:08AM
  • My pad has been to repair 3x now. This last time I demanded a new pad- but instead after 1 day in repair they ship the pad back to me and customer service will not tell me what was repaired. The pad has been with ASUS longer then I have. I don't understand why they will not just replace it. I ask to speak with a manager and I get . . . they will call you back within 48 hours, yeah I never get a call. My husband and I both have a pad, his works great and that is what convinced me to sell my iPad and get a Transformer. I regret that decision every day.

    annicia 4/22/12 8:18AM
  • My laptop only broke down on one button which is 'backspace' button. The service centre advise that they required to order the hardware which is new keypad to repair my old ones. However, it took almost 3 weeks to do one small little job. I was told 1 week can done everything. Then they promise me to deliver my laptop to my house. However, they did not deliver and I still need to pick up myself at there service centre.

    Anonymous 4/17/12 5:19PM
  • I returned my TF101 for warranty repair. 3 weeks later and I still do not have it, and when I call Asus they can't tell me what is happening - they told me to call their service agent, but the phone goes straight to an answering machine. I have left messages three times and no return call.

    The tablet itself is great - the warranty service is appalling.

    Barrow 4/17/12 3:40AM
  • Bought UX31E laptop with "special" sound system that "increases audio performance with lifelike surround impact".
    "lifelike surround impact" is actually poor sound that is even out balance, even mono audio files sounds like sound going from the left. Left speaker is about twice louder than right.
    Didnot notice it in 1 week, because I bought it for work and noticed only when tried to play some presentation.
    First technical inquiry was answered only after 2 weeks. I got phone number of Japanese service center... that was not even working. Next inquiry was answered after 1 week and i got working phone number.
    I explained the problem about bad right speaker that it's quieter than the left speaker. Than I sent the laptop to them.
    It took 1 month to "repair". But when I got it back nothing was fixed! In the paper from the repair symptom was "Only left speaker is working" and the resolution "Tested, right speaker is working, nothing to repair".
    I called them again, explained that my last words were written wrong and send them laptop again. It took another half month.
    Today I got the laptop... and nothing was fixed again

    Rambalac 4/16/12 7:55PM
  • I bought K43 for $800 and broken LCD in 6 days. Its started with Lower Left corner and eventually spread across the whole LCD. This Laptop was used for Desktop replacement, ie never leave the desk, its broke when normal use, not drop and not hit by any. I brought to Service Center, they said it is chargeable and quoted $600. Who will pay for $600 for $800 computer? Silly ASUS right? I bought online for $80 and changed myself. A few day later, this laptop show HDD failure... now I know endless trouble begin...

    Jet 4/16/12 5:32PM
  • I got my ASUS EPAD back after three months....after sending it back for repair for the SECOND TIME since I bought it ONLY 2 MONTHS ago.

    I will NEVER EVER buy an ASUS product again no matter what it is. They are not just bad...but excuse me here for saying this...they are STUPID...they are do not care about your time or money.

    These guys should be made to go out of business for lousy customer service.

    Just DON'T BUY their stuff...and they will be out of this business in no time.

    Had Enough 4/16/12 12:01PM
  • The experience I had with Asus customer service in Melbourne was the worse I've ever had in my whole life. They do not answer their phone because they are always busy, they do not reply to any email and after three months I'm still waiting for my laptop to get fixed. The time I spent on this laptop cost me more than buying a new one. Shame on you guys!

    Mota 4/15/12 9:07PM
  • So I recently got an ASUS G73JW as a gift from a friend. The laptop's ac adapter overheats during 45 mins to 75mins of game play in starcraft 2. And I mean hot to the point where the ac adapter bar is likely to be melting inside or could cause a fire in the house. The blu ray drive wouldn't play any of my 400 blu ray movies. The mic on the laptop is screwed up as no one can hear me in game. THe battery pack gets extremely hot as well when i am using the battery pack instead of the ac adapter to power my asus gaming laptop. I did my first RMA and listed all the problems (there are more problems with it then the ones I listed here) and told them to take as much time as they want. When I got my package sent back to me from ASUS RMA, the same problems still exists, I just got it back yesterday and I am sending it back again tomorrow for the 2nd RMA... If I need a 3rd RMA, I am going to freak out.

    PRINCE98 4/13/12 5:13AM
  • I bought an Asus Eee Pad Transformer almost a year ago now, and have had a recurring problem that still isn't fixed (the docking battery drain problem that everyone, bar Asus' customer service, seems to know about).

    I've been through 2 online agents with the same attempts to find out what is wrong, and 2 processes of sending it back to them for repair (I'm waiting for them to pick up the second). Not only did they not arrange a time with me for pick up, they didn't arrive on three consecutive days when they had said they'd tried to pick the Eee Pad up (and didn't bother to call me to say that they couldn't find the place or to ask for directions). I ended up telephoning their UPS agent (and yes, you'll have to pay for this) to find out what was happening.

    This is terrible customer service from Asus, as well as terrible service on the part of their repair service. This time, I've printed off an article and highlighted exactly what the problem is for them (a faulty chipset installed in some of the earlier models).

    I've had to go to absolutely ridiculous lengths to get this fixed, both in effort and time - almost a year is laughable (and it's still not fixed!).

    Zoe 4/13/12 4:49AM
  • So, I sent a defective Prime tablet off for repairs. I spent money out of my pocket to cover the shipping. My package has been delivered and signed for. Well I get an email today saying that a package is being shipped to me from Asus. I thought, wow, how quick, less than 24 hours in their shop. *Didn't show up on their tracking system. Then I looked again and saw it was some other customers RMA # and their product and it was being shipped to my address. Thank god I'm honest because I called them up. The call taker acted like it was no big deal...ehh, I'll place a form in to pull the item from shipping. I asked him where MY tablet was. Nowhere to be found. Nice. He said it takes 7 days for it to show up in their system. However, it took them 5 minutes to attach my address electronically to someone else's product. I am now getting nervous. If the tablet does not get back to me within a week, I am going to file with FedEx then dispute my credit card charges as ASUS has the tablet. I'm not holding my breath. This WILL be the last ASUS product I buy. If it returns with the same problems it has now, I will return it to Best Buy and purchase a Samsung.

    Anon 4/12/12 9:08PM
  • I purchased a EEE Pad Transformer for my wife for Christmas.... it was great until at the end of February the plug stopped charging the unit. Warranty told me to send in the entire plug and cable, which i did. Thanks to delivery confirmation i know they received it on March 5th. I called for a week before they could find it, at which point i was told they have a 14 business day turn around, which isn't great but fair. So nearly 3 weeks later I called back as i didnt receive anything and requested to speak with a superviser. They apologized and told me they would upgrade shipping for me. I finally got a package a few days later with only part of the plug. I called immediately as i was fristrated already with waiting longer than expected. I told them i got part of the plug but was missing the cable. I was told they would escalate this and get me upgraded shipping, Now a month later and i still dont have a plug. Finally i received the cable a few days ago to find I am still missing the prong part of the plug. I have spoke with 3 supervisers to date and have requested this to be escalated to a higher department for a call back. A good thing i didnt hold my breathe for a callback with 24-48 hours.... thats was 3 weeks in a row and still no call back! I have been using Asus since 1995, sadly i will never buy from them again after this. Asus is the worst company in America next to the MTA!

    Capt Cap 4/12/12 3:01AM
  • i have recently bought my asus N55SF from PJ digital mall. After 3 month, which is 20/3/2012, my laptop suddenly break down. I have called the shop for repair and they told me that it is cause by hardware problem and asked me to send my laptop to asus service centre which is on Lowyat Plaza. Therefore, i sent in my laptop to the centre with service number of MYA1231755. I allowed reformat although i have many important documents inside because i really need to get my laptop fix for a important presentation. After a 1 week, i receive back my laptop at 30/3/2012 saying that my harddisk have production defects. when i get it back, I quickly installed back some important software and are ready for the up coming presentation. However, after 3 days, my laptop break down again. and this really makes me in a panic moment. I quickly sent back my laptop to lowyat all the way from usj And the guy told me that he will put it on urgent chase with service number of MYA1240203. I told him to get my laptop fix be the weekend because my presentation is at the following week and i am out of time to reinstall and redo all the documents. However, they could not fix it by the time. Today, 11/4/2012, when i took back my laptop, they said that its the harddisk problem again and replace another new harddisk for me. Does your asus harddisk spoil that easily? There's another thing that i would like to say to you is that the guy who passing me back my laptop at the service centre accidentally hit my laptop at the wall when he was coming out of the room. It have left a scratch on my laptop and the guy just act nothing happen. WHAT IS THIS KIND OF SERVICE?

    yikpheng 4/11/12 11:29AM
  • I have liked Asus products for some time. Last fall I built a new home PC with an Asus P8P67Pro, revision 3.1 motherboard. In the past two weeks it has failed to recognize the SSD boot disk and started crashing. The problem got worse and now it won't boot from the SSD at all. I called Asus on early morning Monday 4/2 and Mario took my information and said they would process an RMA. Late Wednesday I get the RMA and request for my credit card information. I sent it back almost immediately. I heard nothing. No I called Monday 4/9, a week after my original call and Chris told me that he saw the paper work and the replacement board would ship out that day. I called today, Tuesday 4/10 and spoke to Mike. The first thing he did was ask me if I had sent my RMA form in. After a week I got very frustrated and blew up on the phone. Nothing personal, I just wanted them to get me my board. He then threatened me with a "standard" RMA where they would make me send in my board and try and fix it. This would take at least three weeks. I have never been threatened like that before by a customer service person. In the end Mike could give me no information except they were working on it. When the board they were checking was ready, they would let me know and confirm the address. This leads me to believe they are turning around RMA'd boards. This is the end of the line for me. I'm going to go buy another non-Asus board today. I have never had such bad customer service. If you purchase an Asus MB, you might as well consider the warranty a joke. Don't expect satisfaction if anything goes wrong.

    Anonymous 4/10/12 8:39AM
  • I have liked Asus products for some time. Last fall I built a new home PC with an Asus P8P67Pro, revision 3.1 motherboard. In the past two weeks it has failed to recognize the SSD boot disk and started crashing. The problem got worse and now it won't boot from the SSD at all. I called Asus on early morning Monday 4/2 and Mario took my information and said they would process an RMA. Late Wednesday I get the RMA and request for my credit card information. I sent it back almost immediately. I heard nothing. I called Monday 4/9, a week after my original call, and Chris told me that he saw the paper work and the replacement board would ship out that day. I called today, Tuesday 4/10 and spoke to Mike to get a tracking number. The first thing he did was ask me if I had sent my RMA form in. After a week I got very frustrated and blew up on the phone. Nothing personal, I just wanted them to get me my board. He then threatened me with a "standard" RMA where they would make me send in my board and try and fix it. This would take at least three weeks. I have never been threatened like that before by a customer service person. In the end Mike could give me no information except they were working on it. When the board they were checking was ready, they would let me know and confirm the address. This leads me to believe they are turning around RMA'd boards. This is of the line for me. I'm going to go buy another non-Asus board today. I have never had such bad customer service. If you purchase an Asus MB, you might as well consider the warranty a joke. Don't expect satisfaction if anything goes wrong.

    Anonymous 4/10/12 7:15AM
  • I bought an asus laptop because of high recomendation of best buy sales people. everything was fine for 10 months then the horror show began. computer sent out 4 times and came back with same problem.it was not available for 6 weeks,most of the time was the computer being shipped back and forth across the country.then it worked for almost two weeks then problem started again. It is an intermittent problem. i am totally disappointed and surprised how this company treats its customers. I was told by a best buy associate ,in a snitty way,that 1% of the computers are bad and the asus company does not care about those computers or the people that bought them. customer support has laughed at me,hung up on me. It has been an extremely frustrating experience. As far as i am concerned i have a lemon and they wont stand by it. If you dont want trouble DONT BUY ASUS PRODUCTS because if you have that 1% you will have wasted your money and have been highly inconvienced.

    Anonymous 4/8/12 5:04PM
  • I have this computer.. it is the biggest piece of junk I have ever bought! Mine freezes after i first turn it on any time it has to do any work in a game or anything it shuts down and i get the blue screen of death! i have sent it in to ASUS 8 times count um 8 times 3 of which on my bill. every time i get it back it comes back trashed I’m talking outside cover/case bent graphics card hanging out missing screws, I gave up sending it to them, they never fixed the original problem there customer support is sad it just kept getting worse every time i got it back! $1200 just flush it down the toilet, it would be better then buying asus with all the trouble you have to deal with

    Anonymous 4/7/12 10:25PM
  • Customer service or customer abuse?

    I purchased an ASUS motherboard (M4A88TD-M) last year.

    I've had __2__ problem mobos from them, and here's how it went.

    MOBO #1:
    --------------
    - First the LED power light doesn't show, multiple attempts to make sure the wires are in (they are).

    - Second the date/time frequently gets reset to a 2002 date and I have to ask Windows to update the clock on almost every boot.

    - Finally it refused to boot at all, it freezes and seems to ignore the graphics card, it doesn't display anything on the monitors (and I've tried different monitors) none of the VGA ports work.

    That's the FIRST board I got. I RMA'd it after a month.

    MOBO #2:
    ---------------
    This second board, which I lived with since Oct 2010, shuts off __immediately__ if you touch THE CASE with a static shock. Even if you just brush it and can barely feel it, it will shut off. It's in a Thermaltake LANBOX lite. All the motherboard pegs are in. It also sometimes starts up and shows "CHASSIS INTRUDED", or "NEW CPU!" for no particular reason.

    I RMA'd this board after I got sick of losing bits of my work every time I accidently brushed against the computer or plugged a USB device in while it was running.

    The RMA service sent the board straight back, almost immediately. The motherboard behaved exactly the same way -ie they didn't (couldn't) do anything to fix it.

    Now I am on hold, (have been for about 20 minutes), and ASUS promised to send me a shipping label __every day for the past week__. I literally have called in every single day for the past week, and each day they said they would send me a shipping label. Of course, I would call in the next day about the shipping label, and they would again promise to send it the next day.

    Now they are not answering my calls (I am on a kind of indefinite hold).

    Is this customer service or customer abuse?

    Anonymous 4/7/12 1:52PM
  • I have recently bought a zen book in Moscow Russia and sadly lost the charger.

    Finding a charger here has turned out to be a nightmare complete with rude answers on the hot line, referrals to Asus service centers who don't have the part, want advance payment and don't know when the part will be delivered.

    Now regret buying Asus...had I bought a Sony I don't believe this would have happened.

    DB 4/6/12 6:42AM
  • My name is James and I own a small custom computer company in California. I build custom systems and for the last few years most have been with Asus Motherboards. My all around Favorite is the M4A89GTD Pro/USB3. I use one as my in house all around work computer and an Asus Gaming Laptop with dual OS for mobile work. Until a few weeks ago, I’ve never had a problem with Asus hardware and have always believed any company producing products of such caliper would of course stand behind their warranty. So, I’ve purchased and recommended your hardware with the utmost confidence. I’m sad to say I don’t feel that way now. I recently purchased two of your high end motherboards. The first was a Sabertooth 990 AM3+ for my son and the second was a Crosshair V Formula for me. My son’s booted up flawlessly, however my new board the Crosshair V, would not post at all. After hours I traced the problem to be with the board, but it didn’t trip. After all of the Asus systems I’ve built, one bad board is bound to happen. I contacted your company and was given a Case number on March 17th 2012 and instructed to phone in. I called on Monday, March 19th and after speaking to one of your reps I was told I would be receiving an email within 24hrs with instructions regarding a replacement board that would be shipped to me before I sent mine in? This seemed strange to me because Asus had no way of truly knowing whether my board could be repaired or not. But hay, I was ok with my board being replaced because it was new and I paid a lot of money for it, more than any other board I’ve bought. Well, it’s been a week and I have not heard one word from Asus. I’ve call two times and the last call was today, March 26th. Today I was told that Asus had just prepared a replacement board and it was waiting on some paperwork I would be asked to fill out and return before it would be shipped. Paperwork I asked? I was told it was credit card info. So, if I have this straight, your company sells me a defective board (DOA) for hundreds of dollars, before Asus will honor their warranty your company expects me to basically give them another $200 or more dollars, then to add insult to injury I’m told the replacement board is not a new board like the one I just bought, NO! It’s another defective system you’ve had to fix before sending it to me. What the hell? I’ve never had another computer company pull such a “Dope fiend Move”. I had a MSI board go bad after a year, I was given an RMA #, sent it in and not only was it replaced with a new board but when that board also had a problem; MSI replaced it with a superior model at no charge to me. I have no choice but to comply due to the high dollars I’ve already spent preparing this system. However, if this is how Asus does business, I will be selling both of these new systems instead of keeping them and I will never recommend or do business with Asus again.

    XtreamStreathComputers 4/4/12 5:26AM
  • Asus ASUS RT-N56U is a great wireless router when it works. But since their customer service is bad, I will not buy any other Asus product. Here is why.

    After 40 days of use the router start to be unstable, and disconnected frequently sometime, I did not have servcies for hours.
    Dealing with Asus customer support:
    1. They will not cross shipment the router which menas that one need either to be with out internet at home for 10 plus days or to buy a replacement and spend more $.
    2. In convenient support hours - Asus support works only on working days 9-5:30 PST which makes it hard for working people to call in.
    3. Email support - Sometime they don't answer. When they answer its not to the point. Waist of time and effort.
    4. Its hard to find the support page for the product, as it is not on their product list.
    5. They have different support numbers and until you try, you will not know the correct number.

    Bottom line,don't buy Asus products as good as they are because of the bad (one of the worse) customer support

    WillNotBuyAsus 4/2/12 5:33PM
  • I sent in my EPAD for repair to ASUS for the SECOND TIME just two months after purchase.....it was delivered to them by FEDEX....their website is USELESS because when you enter the repair service number they gave me...nothing comes up.

    I CALLED them...the guys who answer their telephones just give you TALK TALK TALK....no information....they cannot even tell you where your product is and how long before they ship it back to you.

    I tell you the truth....it is like talking to ZOMBIES...you cannot get any sensible answers from them...they take you on a wild goose chase and hang up on you.

    NEVER...NEVER...NEVER buy ANY ASUS product ever again because they do not care at all for the customers.

    I feel sick when dealing with them.

    If you are smart...take my advice friend...otherwise you will spend your hard earned money...and your product will be lying at some ASUS workshop for repairs...money spent and nothing to show for it !!!

    I wish some USA regulating body can take them to task for harassing customers like this.

    Fed Up With ASUS 4/2/12 1:24AM
  • I attempted to register my ASUS notebook and failed. In fact I attempted a half a dozen times and failed at every attempt.

    I too am aware of the good quality of ASUS products. I've owned it for five days now, but I can see the writing on the wall from this vast collection of dissatisfied owners.

    I intend to take the computer back to Best Buy on Monday, 02/04/11. Thanks for the heads up guys.

    Richard 3/31/12 3:25PM
  • I sent in my brand-new laptop for repair 3 times for the exact same problem, and none of the repairs have solved anything. In fact, the unit BSOD'ed on the first shut down each time I got it back... it's like they didn't even do anything to it. They didn't include the ADP warranty card with my box when i purchased it so I didn't know to register within 60 days, so now I only get manufacturer warranty, and am apparently not eligible for a replacement, even if their repairs have proven useless.

    Each time I call their hotline and talk to one of their nasal-voiced minions, it's like I'm opening a brand new case and they ask me "have you tried reformatting the unit?" Yeah, 4 months and 3 RMAs ago, just read the 10 pages of notes under my service number

    I try to get in touch with their supervisors who are never present. Finally I get to speak with someone called Andre, and he tells me to wait for a day while he explores options. I get a email from Rodel L. confirming "you are eligible for standard manufacturing warranty service". Gee thanks I didn't know that. I call back, and ask for Andre, the guy has no idea who he is.

    jasperchan 3/29/12 11:28PM
  • WORST CUSTOMER SERVICE IM DISGUSTED
    After calling and waiting Over 20 Minutes To talk To a Technical Support agent i finally get an answer From an Agent. He then Puts me on hold For 10 minutes After That he tells me His Computer is lagging And to call back in half an hour So i do so. i call back and get another guy He Tells me to hold on and then he Conversates in spanish with hos Employees for 10 minutes then Hangs up in my face. Now Im looking at a long distance Bill Over $50. Next time Im going with INTEL

    Matt Engstan 3/29/12 11:21AM
  • hi there. i bought an asus k53ta laptop in hungary.i played games.after a month things went bad with laptop.it worked only in kinda safe mode so i took it to the shop where i bought it,shopman sent it to service 2.5 months ago!shopman keep saying he doesnt know what's the story,asus didnt answer yet.just simply NO ANSWER AFTER 2.5 MONTHS.this is asus service.i dont know if my laptop fixable or not, what takes so long?what do they going to ninja charge me?i told the shopman if the service going to cost 300Eu then i dont want to fix it because the laptop1s new price is around 600Eu.from my point of view: if they fix it i loose guarantee and i have a fixed laptop cost 300Eu plus?or send me back my laptop and i still can sel it for parts and get 200 Eu for it then i can buy another one.
    after all 2.5 months is way too long with no answer, this is not customer support this is not a service....

    thomas 3/26/12 7:00PM
  • Funny back when I bought a laptop last year I did a bunch of research on their customer service and everywhere I found said they were great, product and otherwise. 2 months after I had it, had a problem, took it to the service center $75 later they tell me they can't find nothing wrong after the test they ran, which is just a program to run diagnostics. All they had to do was listen to the high pitch ring and could tell there was something wrong. Than I though my plugin went out so I called they said they would send one out, well it has been 8 months and I still don't see it, good thing is that wasn't the problem on that. Now with just barely over a year it is telling me I need to replace the battery which I barely use, just reported it to see if it is convered. We will see.

    Tmanmetalhead 3/26/12 9:14AM
  • I use to love Asus laptops, I bought around 10 dif. models in the last 2 years, but in this month I bought 2 U46E 14" icore 7 and both with LED Screen issues. I tried to be in touch with Asus customer service, it's almost imposible - they send me an email telling me to update the graphic driver , hahaha! I love laptops anf buy a lot, when I have an issue with Dell's laptop is easy and fast (chat live) 2 days later your issue is resolved. Sorry Asus I will never buy an item anymore, I'm really worry about your customer service.

    COKE 3/24/12 7:15PM
  • Sent my Epad TF 101 becasue the thing stopped charging. I insured the package I confirmed they reecieved it, signed for it and they still don't take responsibility for reciving it. The pad is a joke, the company make a shabby product, I assume I'll never get my pad back and except for the money I don't care it's worthless.

    Sam in Phoenix 3/22/12 11:01AM
  • Although Asus is a very high quality product, their returns department ... how shall i say it? Stinks!! I needed a server mobo replaced, it took two days just to get the RMA after which it took another two days to send out the product. They told me it would go overnight, well it did. Standard. I've dealt with Intel server mobos and found that they will get you the replacement the next morning. Servers cannot afford to be down for 1 day let alone 4 days!!! No, for server boards i won't be buying Asus anymore.

    peraudom 3/21/12 6:48PM
  • I bought a brand new ASUS E Pad and in less than 2 months there were some issues. Their Tech Support asked me to return it for repair by Fedex.

    I Paid for the Fedex from my pocket.
    It was with ASUS for TWO WEEKS and when I got it back.....it had NOT BEEN REPAIRED AT ALL !!!

    I called them...they said send it back...they agreed to pay Fedex charges this time since it was being sent back second time.

    Now when I try to find out what is going on using the tracking number they gave me..
    I get NOTHING....no inofrmation at all.

    I called the Tech Support....they can't find the thing using their own tracking number!!!

    I will NEVER NEVER NEVER buy another ASUS thing again...Absolutely RUBBISH Tech Support.

    Take my advice...if you wish to avoid traumatic experience...do not spend your money on ASUS...unless you want to be terribly disappointed.

    Not Happy 3/21/12 11:04AM
  • A whole freakin year and $80 worth of shipping fees and I got nowhere with them. The P55 chip in my Maximus III motherboard went bad about a month after my PSU(an XFX) went out. ASUS happily took and held onto the board for 2 months before sending me a new board... that had guess what, bent pins. Customer service told me I'd have to pay $130 for the damage of the RMA board to be repaired. I threatened to go to the BBB and they took it back. 2 months later I get a board back with even more bent pins and later that night found an email from ASUS "Customers who refuse to pay for repairs have the repairs done by hand" There were a lot of bent pins and the retention bracket was half ripped off with one of the screws missing. From then on ASUS started ignoring me and would delete any comments I put on their FB page, so this issue was not related to a single CS agent, at the time a lot of people on OCN and other tech forums were getting damaged boards back from RMA and I'm assuming that ASUS also tried to extort repair fees from them as well.

    RedCloudFuneral 3/17/12 10:15AM
  • i bought an asus transformer and in the three weeks i had it there was a microchip malfunction on the tablets battery.now its dead, wont charge and due to the crack in the cheap charger,un-replacable.$400 dollars down the drain.

    Chizzer19 3/16/12 4:31PM
  • I am in almost the exact same situation as piranhamoose is a couple of comments below. No one told me to ship my board back after I received my replacement. They are now fixing my old one. No e-mail, phone conversation, or even their website states to wait for your replacement board. After arguing with a rep I asked to speak with a manager and also got Dwayne, who was also unhelpful. The whole phone call lasted about 50 min. 10 of it was talking and the rest was waiting on hold. I always thought ASUS's products were great but my first experience with their customer support and is enough for me to never buy a product from them again.

    WishIHadMyMobo 3/16/12 3:11PM
  • Horrible support service. I bought a new Asus sabertooth 990fx motherboard and had to RMA it the advance rma was really fast took no longer then 2 days to recieve but they sent me a damaged board the fan connections did not work so i was left with 2/4 fans which was unaccepta ble for me. I had to talk to another tech which asked me to test the fan connections with other fans which i told him i already did about an hour later he finally was ready to do an rma with my board now it has been nearly 2 weeks they have recieved my board since march 8th and i have yet to see any kind of update. It is not even listed in their system that it is being processed. After talking to the first rep she told me it will be worked on within a day and that i will get an update the next day. 3 days later i had to call again and the second rep told me that he doesn't see any update on my rma and that he will email them to give me an update and get my board processed and shipped out. 2 days later nothing wtf is with their support, having 5 years warranty on the board doesn't mean crap if it takes this long for them to even process your RMA. If i had known that this is how crappy a support they have for their products i would have gone with another brand. its safe to say that you are taking a big risk with buying from this company, products LOOKS great (if your lucky to get ones that works properly) if not good luck getting any kind of resolution from them. I've called them so many times, sometimes their call center # isn't even a working number so you can't even get anyone to help you out, when you do you get people who lie or don't know what the hell they are talking about they just say anything to get you to hang up. buyers beware crappy crappy support service last time i buy asus products.

    Anonymous 3/15/12 1:20AM
  • Took them 3 weeks to send me a replacement motherboard and they sent me a damaged replacement. Over 4 hours of talking to their so called phone reps and still they can't help me! This company that handles their support is abosolutly the worse support on the planet. This is a huge shame because their motherboards are the best.

    Draagun 3/14/12 5:25PM
  • Can not get tech online or phone.
    Can not register a new motherboard, said wrong serial number,read it with Belarc and emailed to them and did not a reply, VERY SORRY SUPPORT!

    hdfoster 3/14/12 4:52PM
  • Purchased ASUS P8B WS LGA 1155 Intel C206 ATX Intel Xeon E3 Server/Workstation Motherboard on 7/9/2011 to build server for my son. Connected to UPS for surge protection. Board worked great until it failed on 2/5/2012. Purchased identical replacement board to get my server back online quickly. Used same components with this board and it worked great. The defective board with 3 years warranty was returned to ASUS on 2/18/2012. Received this reply from ASUS on 2/28/2012: "Your RMA has been received; however there is a delay in processing as your unit was received with (burn damage), which is not covered under the ASUS manufacturer warranty." Their only solution was for me to buy another board.

    ASUS returned defective board on 3/10/2012. It did indeed have an electrical component on the board which was fried. Having over 40 years experience in electronics repair and quality assurance on both consumer and military weapon systems, I find it astounding that ASUS would not honor their warranty. Wonder if they did some kind of elaborate failure analysis to determine that a defective or marginal component they installed on the board had not caused the failure. Do they not know that electronic components sometimes fail catastrophically and cause "burn damage"? I now have $440.00 invested in both motherboards for this server.

    Although I have used quite a few ASUS products in the past, this will be my last. Wish I had done some research on ASUS’s customer service reputation before I bought this product. Was surprised at what I found out after the fact.

    weed 3/10/12 5:12PM
  • asus tech support is the worst in the industry!!! I have been building pc's for several years now and have never had to rma anything until this week. I have always stuck to asus mobos. NOW I WILL NEVER BUY ASUS AGAIN!

    day 1 of rma process: asus rep tells me rma confirmation email will be sent within 48 hrs. after 3 days, nothing so i call to follow up.
    day 2 of rma process: asus rep emails me confirmation and form to fill out. I send out the defective board and fax the rma form the same day.
    day 3 of rma process: after 4 days, i call to follow up. Mario tells me that since they received the defective board on the same day they received the rma form, they will not ship out a replacement as they have to repair the defective board now. I tell them I was never informed of that policy (verbally or via emailed forms), otherwise I would have kept the defective mobo until the new one arrived. I read the emailed form verbatim and nowhere on there did it state that policy.
    Mario did not believe me and asked that I email him the form. Even after receiving the form, he argued with me. I finally get to tier 2 with Dwayne Cunningham who basically called me a liar. He said the emailed document contained everything except for the line which states the policy. He basically accused me of tampering with the email. I AM FURIOUS AT THIS POINT! I DIDN'T CARE ABOUT THE MOTHERBOARD ANYMORE AND WILL BUY A NEW GIGABYTE.
    day 4 of rma process: Checking my credit card balance online, i find a $270 pending charge from asus. WTH?????? they tell me that they will only put a hold if they dont receive the defective board within 14 days. LIARS! i call again. no matter how long i hold for a "tier 2" supervisor (longest ive waited is 25 min), i get a voicemail.
    Im still in the process of this nightmare as of today. i am digging up as much as i can about asus. after this, no matter how good their motherboards are, im never buying asus again! UNREAL! if i meet anyone who works from asus product support, i will lead you to a dark alley and proceed to beat your teeth in with a pair of brass knuckles!!!!!!
    I was ready to just call it a loss and did not want the replacement mobo anymore. but after seeing the charge on my credit card, im fighting asus for however long it takes.
    i will go as far as i have to so this doesnt happen to anyone else.

    piranhamoose 3/9/12 3:04PM
  • 3_7_20012 I have read all the comments about ASUS and most all of them applied to my interaction with ASUS service. They took 2 months to repair mother board and it still did not work, they lie about mostly every action. I was very frustrated and disappointed in the warranted service

    ASUS not happy 3/7/12 7:23PM
  • Yesterday when on the internet, My Asus X53E got a bluescreen (it usually does this but this time it was different) and when restarting, It said 'please restart system to load boot options'. I called Asus and the call was immediately answered by a tech support guy who barely spoke English and referred to me as Ma'am. He said to hold down the power button and press f8 a bunch of times. It pulled up a menu and He asked for the product key on the bottom of my notebook PC if he was to help me get my computer running again. I gave him the number and he said 'We cannot assist you because your warranty is expired' And I told him there's a start windows normally option and he said 'Don't touch the computer until you purchase a warranty' so i explained that i didnt have the money then he 'apologized' and hung up and left me hanging there on the boot up options screen. I decided not to listen to him and press the start windows normally option and it started working again. Asus tries to screw you over by taking your money and tells you not to touch anything until you send it in for repair and pay or spend 100$ on a warranty.

    Dogon 3/7/12 5:05PM
  • This has been my first time ever dealing with ASUS directly and after buying ASUS mohterboards for the last 15 years this is probably my last.

    The customer service is horrible!!! I filled out a tech assistance request explaining exactly what was wrong and I got a response 48 hours later asking me to explain what was wrong. The only suggestion he gave was "clear the CMOS and try again". Really? OK, I decided to give them another chance. I responded reexplaining everything hoping for a better recommendation. Well it has been over a week and a half and I have not heard a thing. If it takes this long to get a response who knows how long an RMA will take.

    Very Disappointed

    Anonymous 3/7/12 3:43PM
  • I sent an EP121 in for repair. The computer was returned without the AC adapter. I have been trying for 2 days to get resolution. All I hear is "I appologize" and "24 to 48 hours." Twice a supervisor has told me that a manager would call me back within 30 minutes but no call is received.

    I understand that mistakes happen but resolving the issue is not something they take seriously.

    zort 3/7/12 11:34AM
  • I am a no longer Asus customer after their customer service quality and lack of professionalism.

    Anonymous 3/6/12 12:31PM
  • I purchased an ASUS Transformer tablet (TF-101) for my daughter for this past Christmas. Within weeks of use, the tablet no longer powered on. ASUS telephone reps tried walking me through solutions, no luck. I sent it in for repair along with power cord as requested. They were slow in completing repair, I was never able to check status online (I received messages that the RMA was incorrect). Finally, I received the tablet back with no explanation as to what went wrong and no power cord! Too many phone calls, no apologeties and a refusal to return my cord! (They HAVE to do an investigation as to what happened and HOPEFULLY, will get back to me!)

    judcol 3/6/12 11:40AM
  • Horrible Customer Service. I have sent my motherboard off 3 times now for repair. This time they assured me in writing that I would get a different replacement board within 3 days. After I sent it off they changed their minds and have kept my board for 3 weeks with no sign of returning it.

    Grif 3/2/12 10:24AM
  • To Whom It May Concern:

    I have had any number of technical issues with different gadgets over the years, but I rarely get to the point of frustration as to writing about them, however on this occasion it warrants a written complaint.

    I recently purchased a 64GB micro SD card for my new Asus Transformer Prime and when showing off the Prime to a work colleague who by the way has pre-ordered the Infinity through Amazon (I've actually now convinced three work colleagues to all pre-order the Infinity which I'm now partially regretting), I noticed that the micro SD card was missing. I've re-traced all my steps, but given that I have just returned from an international flight it's most likely that it is lost forever now.

    This has to be the worst designed slot for any type of card I have ever seen in my life. How is it that you can design something that is so poor for an item of equipment that on the whole is fantastic.

    I can not express how frustrated I am and the horrible feeling in the pit of my stomach still hasn't gone away. Do I go and fork out another £100 on a new 64GB card knowing that it will pop out any moment? This pretty much renders any permanent expansion of memory on the Prime obsolete!

    Yes, I have read the forums on this issue. Use sticky tape. Not much help now.

    Aleks Milanov

    aleks 3/1/12 3:54AM
  • I owned unit under a month when a firmware push by ASUS caused FREQUENT lock-ups/reboots (8+ per hour). I called the support line & was given an RMA. I mailed it off and 2 weeks later their on-line status showed it hadn't been received even though USPS said it had. I called and was told "we'll update the ticket, check back in 24-48 hours"; I did & no update. I called again, was told "we'll elevate the ticket, check back in 24-48 hours"; I did & no update. Call 3, "we'll elevate again, and someone will call you back in 24-48 hours" You guessed it...no call & no update. I called again, it's been almost a month they've had the unit "oh, we sent you the wrong address and it was just sent to the correct service center". So it was lost for 3 weeks, they just "found" it and now I have to wait AGAIN for the unit to be fixed from an issue they caused. When I asked for expedited processing/shipping they said, "Someone will call you back in 24-48 hours"; no call, no update.

    Who cares if it’s a great unit, when a firmware push FROM THE MANUFACTURER causes an issue and you have to go through all of this to get it repaired. Can anyone say a replacement unit? I seriously regret this purchase.

    surfer9285 2/29/12 11:02AM
  • In Europe, 3rd party companies handle the repair. As their income is fairly fixed, they use all kinds of excuses to charge the customer for the repairs. I had a power adapter that stopped working: "customer misuse", a couple of dead batteries, "customer misuse", GSODs,... I've had it all.

    Last time my computer came back with facial hais behind the screen. None of the issues were screen-related!

    Lousy tech support, lousy customer support. I'll never buy an ASUS again.

    pedro5antos 2/29/12 7:23AM
  • Dear Asus Service,
    Tired to have this problem since 1st time (19/12/2011) I sent my notebook to Asus Service Centre but till now 28/2/2012. Sent three (3) times already and requested for details inspection already, but still have same problems. I called Asus Service No., and issued this matter. They told my complaint will send to manager, but till now don’t received any feedback. Is this Asus has been called “NO 1 IN SERVICE”??? So weird….
    Reference:
    1. MYA11C1517 (19/12/2011)
    2. MYA1210816 (10/1/2012)
    3. MYA1211136 (13/1/2012) got back 3/2/2012 (take about 1 month??)
    After last date, I don’t have much time to send again till today (28/2/2012). I think, ASUS should withdraw motto “NO 1 IN SERVICE”. So shame if you claim in that situation but not in fact/reality.
    1. Model : A42J
    2. MB Version : K42JC
    3. Serial No. : A8N0AS544588347.

    Khairul Hadi 2/27/12 10:45PM
  • Customer Service is VERY POOR!!! Took over an hour to speak to someone then when I asked to speak to a mgr...they told me I would get a call back. All for a problem with a 13 month old computer that cost me over $1000. I will never again buy from this company and I will be sure to spread the word to all of my friends and family!!

    noelle1124 2/26/12 12:49PM
  • I usually do not write review but this was important to write since people who buys ASUS should know this before they buy ASUS products:

    ASUS has worst customer service you can imagine. I bought ASUS Transformer and power charger went bad in couple month after purchase. I called their customer service and they asked me to ship bad charger to replace it. Also, they will not cover shipping charge to send them. it will cost me more for shipping than new one. I sent them picture of charger where pins came out, still they wanted me to ship them. After staying on phone over 1/2 and two phone calls, I gave up. What if this could have been the same case for larger product like their expensive Laptop ?. I would stay away from ASUS no matter what. There are so many products out there who will stand for quality of their own products than ASUS.

    lordofthering 2/24/12 1:02PM
  • Asus has been the worst customer service experience I've ever had. The desktop has been returned 7 times for the same issue. This latest time they've had it for over 2 months. Their service group repeated tells me I never sent it in until I give them the tracking #. I've made 8 calls over the 2 months they've had it and they have never told me the status of the PC and continue to tell me that they will call me back in 24-48 hrs. They haven't called me back once.

    beersnob1 2/23/12 8:35PM
  • Asus cutomer service and service centre is worst then any other services. i had my Asus laptop send in for repair which was under warrantry. They dont tell us the time frame except to wait for call or else after 2 weeks to call them back. after 2 weeks i wne to collect and return home to actually realisethe problem not solved at all and return the next day so they said to come back 3 days later . But after 1 week then i call and ask before i collect. they told me no spare parts for a peice of motherboard and have to wait for mother board which took them 1 month + to reach the service centre...

    Lim 2/22/12 10:29PM
  • Overall, I did enjoy the K52f I purchased about a year ago. The physical construction is terrible, and before the year was over, the hinges broke. Ordered from ebay but can't get a hold of cust svc to see about repair manuals. "after 48 hours, if no contact you will be brought to highest priority."
    Compared to what?
    Guess I will tackle the project myself. Figure with this type of response, one of my kids might be president some day.

    nellie 2/22/12 7:22PM
  • Purchased an Asus N55SF Good machine but Asus service Stinks. Machine needed service after 60 days No video. Unfortunate, but not a big deal. It happens to the best equipment made in China. The support and service department is the worst. If you can understand them, they make promises then do whatever they feel like as long as it is not what they say they were going to do.

    I was a longtime customer. Purchased 8 -10 Asus motherboards and a few peripherals over the years and everything worked ok. The technical support department was never the best. They were marginally helpful but eventually it usually worked out ok. NEVER AGAIN will I purchase an Asus product. If you like to be lied to and mislead when there is a problem, this is the company for you.

    Anonymous 2/22/12 4:29PM
  • Got a motherboard with bad memory slot. Didn't know until added 2nd set of memory or could have returned to NewEgg who is the best. Asus website is down more than up recently so used USA phone #. Asus refused to advance exchange. After 9 wasted contacts where they were supposed to respond in 24-48 hours and never did, told no stock, send back and wait 2-3 weeks. Escalated to mgr who told me nothing he could do. Escalated to customer service manager who just explained the rules and what he couldn't do to help me. He was a total jerk on the phone.

    My system is down now as I RMA'd the motherboard. The motherboard should have been received by now. I just got an email from customer service manager. I was surprised the only thing in email was the rules highlighted in yellow, where advance exchange was not available for this product. The people under him were nice yet couldn't do anything to help me or would have given a 1 for friendliness. I won't ever buy another product from them as don't service what they sell.

    SamIam 2/21/12 1:48PM
  • The DC-In on my ASUS T101mt was suspect from the beginning. After four months of use, the DC-In was apparently broken, as the battery no longer charged. I was assured by the service center that this was covered by the warranty, even in France, under the global guarantee. I sent in the computer to ENAME France, the ASUS service provider, and they said ASUS has instructed them never to fix broken DC-in under warranty.

    Anonymous 2/21/12 8:25AM
  • ASUS refused to honour the terms of their warranty policy on a netbook that was only 2 months old. I was left with a repair bill for almost 300 euros, half the price I paid for the netbook.
    The defect was a hardware fault on the screen (lines) but ASUS said the screen was cracked, which is completely untrue.

    HTML is not permitted in the comments but please visit my wordpress account barassie dot worpress dot com for full details and updated.

    Isabelle 2/20/12 8:25AM
  • BAD BAD BAD bought an ASUS M4A79T deluxe motherboard and two 5770 graphics cards from them about a year ago. One of the 5770's died so i sent it back to asus. The initial tech support was horrible. THEY HUNG UP ON ME TWICE! finally a got a decent person and they got me an RMA. two months later they sent me a new card. defective. I send it back paying shipping and handling only to get another defective card. FINALLY I got ASUS to send me a working card. SIX months went by through that whole charade. The card they "fixed" died a month later. My motherboard's RAM slots are starting to go out as well. horrible products from a horrible company. I buy parts often because i am a computer tech and I don't even THINK about buying from this company.

    Phenom24 2/19/12 7:26PM
  • The worst laptop I purchased ASUS K53E, which started giving problem in 30 days. Service experience is horrible.Requested for laptop creating loud whistle sound while closing LID & never wake up from sleep mode. need to restart everytime. After waiting for 7 days no reply from service, called them on phone then they asked me to go to Best buy (another worst place). No solution so far. Fighting for getting my refund.

    Alok 2/17/12 8:53PM
  • The board could not be used since day 1 (purchased on 08/03/2011). First RMA took about 2 weeks. It came defective again. I wasted about half a day trying to figure out what was wrong with it until I decided to RMA again. Second RMA took another 2 weeks. It came back defective again! I found out that ASUS just sent me back the motherboard after just testing the board. No documentation regarding what has been tested. I am becoming skeptical about their test, since there is no record of exactly what and how the board has been tested. I have tried the motherboard with 2 different sets of components. Both of the sets are working fine on my other boards. They also are listed under qualified vendors list. 3rd RMA was advanced replacement. The received product was physically damaged product that did not work. 4th RMA was a cross ship to replace the damaged board they sent out. ASUS supposedly should have sent out my 'reserved' board as soon as my shipping status shows in transit. They did not ship out 2 days after the defective board was delivered to them. When I called them, they lied that they would send the board out to make up for the delay. However, the shipping information ASUS provided to me showed that the board shipped ground. Tech support team people are rude and they talk like they don't really care about you. I even had a person hang up on me, while another argued that they are tech support and not a customer service rep (i.e, they are implying they don't have to be friendly because they are tech support???). I tried to get in touch with the supervisor number of times, but never succeeded. Calls get dropped and never got a promised return calls. Absolutely the worst customer service ever. Would never purchase their product again.

    Jay 2/16/12 7:13PM
  • First Asus notebook. Never will buy one again. Not even 1/2 year since purchase, the charger does not work. Called customer service to sort problem, worst service ever, told that repair time up to 4 weeks. Unable to arrange pick up of product to repair, gave time but no courier turned up. Tried calling with messages telling to sort problem online as unable to take calls. Finally, able to contact via phone, told that they will rearrange the pick up, no apologies for wasting my day waiting for pick up. Told me to keep calling if pick up does not happen. This time told repair time approximately 10 days.
    Overall, worst tech support, have never had a problem like this with any other notebooks and the companies. ASUS - poor product, poor support, very poor customer service. Product waste of money compared to others in the market which have lasted good time without any problem.

    Anonymous 2/5/12 8:20PM
  • Purchased a $310 ASUS mobo, after checking that it would run the CPU I wanted (FX-8120 which is on their CPU list) and the exact DRAM I wanted (16GB GSkill Snipers, 1866, exact model and quantity on their QVL list). Got everything and couldn't get it to work, talked to their customer support 3 times and each time none of the reps had any idea what he was talking about. Contacted their feedback/escalation folks for the base settings needed to run the DRAM with the CPU and mobo, was told to talk to the RAM maker, went back and asked what settings ASUS used to put this DRAM on their QVL, was told not to waste their time and the guy quoted that the the DRAM in the QVL is 4x2GB, when in fact they reference by exact model # 2 sets (4DIMMs) of 4GB DRAM or 16GB. When pointed out to them, they don't respond. Higher inquiries to corporate were also ignored.

    RamJam 2/2/12 5:50PM
  • Simply unbelievably poor tech support and horrible customer service. Waited for days for support, call backs, placed on hold ten times, calls dropped, and no resolution. When I asked to speak with a supervisor I was given the run around and transferred again to hold when my call was dropped. I have never experienced such lousy support from any company in my 50+ years of living.

    freeway56 2/2/12 3:48PM
  • Horrible customer service. Want customer's laptop for 3-4 weeks so they can repair a loose connection. I could have completed in 15 minutes. They won't allow it due to warranty. Look towards Dell and HP who don't have that issue.

    peateks 1/31/12 11:18PM
  • GTX 470 died, after pulling teeth got an advanced RMA. This took 3 weeks to accomplish.

    I received the replacement card, and it's a GTX 465.

    So now I'm trying to get it replaced. They tell me they won't do an advanced replacement because they already did that once (they screwed it up, so can't they try again?)

    Supposedly the supervisor wouldn't allow another advanced replacement, and then when I asked to talk to the supervisor I was put on hold. After 10 minutes I hung up, called back, and was told there were no supervisors there.

    WILL NEVER BUY ASUS AGAIN!

    noworries 1/31/12 9:48AM
  • Technical Support has a sophomoric first level support, questions are read from a script and answers are parroted until you are dizzy with feedback loops. I was to "backup all my data and send the laptop in." A child could provide this information. "What software runs the DVD," I asked. Answer: "backup all your data and send the laptop in."

    GoingBackToDell 1/30/12 1:09PM
  • Just purchased a new U56E laptop. No driver disk. No USB drivers (I downloaded the drivers, but fresh O/S does not recognize USB, so I had to find a DVD burner).

    Way to be innovative Asus and make your great product suck. I purchase multiple laptops each year for my company. I can't afford the time it takes to rebuild your systems now Asus.

    It will be the last. At least Dell ships with drivers.

    Stupid.

    Scott 1/27/12 4:01PM
  • So I bought a new ASUS laptop from an online retailer (TigerDirect.com) on Black Friday which was delivered to me a few days later, in sealed and apparently undamaged original box. I got it for my folks and I left the laptop unopened in my closet until a few days ago that I opened the box for the first time and faced problems right out of the box:

    - The laptop’s keyboard was hanging out and I had to reseat it myself.

    - Upon turning on the laptop, it got stuck at loading Windows. This happened several times, with the computer stuck at the “Starting Windows” message and the hard disk activity light not showing any activities even when left for nearly one hour. I performed a factory restore and flashed the BIOS but the problem persisted?. Sometime the computer loads Windows properly and it appears to be working fine, but some other time it just gets stuck in Windows loading.

    I contacted ASUS warranty service by email and by phone twice and spoke with 2 different customer service representatives, left a message for a supervisor, and spoke with another supervisor who introduced himself as Roger, and given that the computer was brand new and was defective right out of the box, asked them to either send me a replacement, or take it back and refund me the purchase price. However, the only solution they offered was to repair the computer, which was unacceptable to me for a brand new computer. I pointed out that I had just opened the laptop (which can be verified by their technicians using the hard disk SMART data or other methods) and it was in brand-new condition without any scratches or signs of use and I hadn’t even removed the protective plastic covers from the laptop, but they insisted that since it was beyond the 30 days from time of purchase, they could only offer me the repair.

    The laptop was defective from the very beginning and the dislodged keyboard also indicate poor quality control on part of the manufacturer. Hence, they have sold me a defective product and the only acceptable solution is to either take it back, or send me a new, working and properly quality-controlled replacement system. As far as I know, this model is still in production, and they could have easily arranged for a replacement for me, which they haven’t done so far. Sending back a brand-new laptop for repair is outragous, and given all the quality problems present out of the box, I simply cannot trust this laptop to be repaired, just wondering what other errors and defects are lurking inside this piece of junk...

    This is the second ASUS laptop I have bought. The first one was a high-end model I had bought for nearly $1300 a couple of years ago, and the laptop died 2 times (it gave up its sould 2nd time with an actual puff of smoke coming out of the vents!) and I had to send it back for repairs 3-4 times and even after the final round of repair, the laptop remained defective with loud fan and constantly overheating, but of course, the ASUS service had already killed enough time with useless repairs that the warranty expired. Well I thought that was perhaps an anomaly - nothing is perfect, but I am outraged that I am having this problem with a brand new ASUS right out of box, and I am pissed off that ASUS does not stand behind their products even though all signs indicate a failed quality control... They fooled me twice, but please do yourself a favor and don't let them fool you like me!

    mazyar 1/27/12 12:37AM
  • this is the worst customer service in the worls. I have dealt with many other companies such as hp dell toshiba ib, lenovo and nobady comes close to being as bad as asus. They sell crappy products then refuse honor their warranties. If given the choice to buy another Asus laptop or a fisher price toy laptop that makes animal noises when you push a button i would choose fisher price hands down. Truly awefull

    Anonnymus 1/26/12 9:47AM
  • Kinda worthless. They tell you to do something with dire consequences, but cannot tell you how to avoid such an experience. Is that crazy or what.

    Anonymous 1/23/12 4:26PM
  • Purchased EEE Pad Transformer. Within three months charger stopped working. Seems to be a common problem based on web search. Submitted ticket. Did not get response until after response SLA. Email was poorly written and difficult to understand. Web links did not work properly. Finally got hold of technical support. They told me to mail in my charger at my cost and they will "take a look at it". The said it will be seven business days from receipt before I can get a response. Accordingly, I will be without my tablet for almost a month. DO NOT buy this product for your business. Support is too unreliable.

    eeePad User 1/21/12 12:10PM
  • I first contacted support, Jan, 8, 2012, about my mother board burning out my USB flash drives. It was covered under warranty. So i used the express replacement. So i Have received my new replacement motherboard. (1/19/2012) As i proceeded to pull it out of the bag I noticed Flux residue below and on the side of my audio jacks. I build circuit boards for a living and this would be unexceptionable and it would be reject by our quality Head Manager. After I noticed this I proceeded to inspect the board.I inspected it to a IPC Class 2 standard. (IPC-A-610) During my inspection I noticed more flux residue and solder wick residue on solder side of board towards the top. Some areas that have been re-flowed have excess solder, that exceeds allowable amount set by the class 2 standards. Some of the Through hole components have voids in solder joints, also a few have insufficient solder. After that I proceeded to inspect surface mount components with a 20X magnifying eye loop. From there i noted a a few components to be missing solder on one side of them. Some are so far skewed that only the corners of components are solder to pads. I also noticed slightly tomb stoned components also. As i proceed with the closer inspection i noticed that some through hole components that have been cut, have been cut to close to solder joint and the solder joint is cracked. As i proceeded to put motherboard back into Into the ESD safe bag. Something caught my eye, It was a few traces in between the memory slots and processor socket. That have been scratched and copper trace is now exposed. I have not installed motherboard yet do to my findings. There is a very big chance something can be shorted Or it could damage my other hardware parts.

    So to say the least I'am very displeased and disappointed with this kind of quality. I would never let this kind of thing pass with any of my customer boards. Its not that hard to clean and do touch ups. I have always thought of Asus products to be reliable and dependable. Now seeing this board I'm not sure of that anymore, this motherboard to me show laziness, carelessness, and a I don’t care attitude. That employees just want to get a paycheck and not care about anything else. I have always made my customer top priority when i'm soldering, I go up and above the customer expectations and exceed their quality expectations. With-out a customer(s) There is no company. I'am very upset with product and this may be my last Asus product, that I buy, Do to the fact that as i got my computer ready for new motherboard I also inspected my old one and it too has same/similar quality defects in workmanship.

    jish 1/19/12 7:22PM
  • I have now been trying to get an answer for 2 weeks other than "waiting for parts". I told them I want a quote before I approve the repair but they claim they can't quote until they get parts. This is a 3 month old notebook, I can't beleive they don't have part pricing or parts for that matter. They initially promised 7 working days. Missed that and said they would email a quote in 48 hours. Missed that. Treatment like this is why I'll never purchase another ASUS. I'm still waiting.

    Yeti 1/19/12 9:41AM
  • Pathetic customer service! Can't get a straight answer from anyone. Phone techs lie...e-mail response techs completely opposite information as phone techs...e-mails say "reply to this e-mail" then the e-mails are bounced back undeliverable! Won't honor the warranty! I have never been so completely disgusted with a product or company! Sickening that they take your money, give you a crappy product then refuse to honor warranty! NEVER BUY FROM ASUS!

    Cdsmom 1/18/12 12:14PM
  • ASUS failed to return my laptop with the SD Card that was in it when it was shipped. ASUS also wiped the hard drive even though there were no hard drive issues and I requested that they did not. I've been trying since November 2011 to get the SD card returned to me and today is January 18th 2012 and after being told the card has shipped I have still not received it and they still can not provide a tracking number. Their customer service response and escalation is worst than poor.

    hazzyy 1/18/12 8:55AM
  • have a hd 4830 still in warrenty sent it in for repair 2 weeks later i got the same card back with nothing done to it and when i called about it they stated there was nothing wrong with it lol what a joke wont work in my friends pc ethier but there card works in mine so i know its the card i got gets over 103c easy and shuts down even thought he fan works.

    im very upset with asus i like there products just not there support

    magman687 1/17/12 1:57PM
  • Totally awful, ASUS policy seems to frustrate its customers so much that they give up on the problem.

    They will never admit they are in the wrong even if you have black and white email correspondence showing there errors.

    I am never going to buy an Asus again and intend on Selling mine and buying a reputable brand if I ever get it returned.

    customer uk 1/17/12 6:03AM
  • I just bought a Asus Zenbook "13 and new to wear for 3 days I tried to update the bios from 204 to 207 and successfully, then the next bios 209 appeared on day 4 and that's where the problem started I realized that the bios can not be updated directly of Internal ssd unlike other brands can be from anywhere. Finally, I take it to the CS in Indonesia (Makassar) exactly a month and already there has not been doing, every one of CS on the phone saying "Laptops are sent kejakarta" and subsequent Cs in question "goods was never sent to Jakarta "was a disappointing answer. the third week while in contact CS said that the goods have been there live to do a physical check, but what a disappointment after arriving at Makassar CS stuff was still there and now week four items was still not there reportedly when and where my new Asus Zenbook in use 4 that day. the point SERVICES CS ASUS MAKASSAR VERY BAD!! CALL iN tO ASK ANY GOODS BEYOND ANGRY instead ...

    CS_Makassar_BAD 1/16/12 3:37AM
  • I bought an ASUS laptop because I had read it had high points for reliability and customer service. It's six months old so I can't speak completely about its reliability. So far so good. But customer service is horrible. The only way to contact them is online, and the site is often down or "busy." Then the only way to contact them is an online form. There is no live chat or phone number, so you can't get immediate help. I've made 3 inquiries, and none of them have been answered satisfactorily. When I followed up with an email, I got NO RESPONSE. I had to figure it out myself by research on the Internet (or luck). Today my DVD burner won't work and their site is down.

    Doonser 1/14/12 11:47AM
  • ASUS claimed that the power supply and battery were not shipped with the unit for repair. I can assure you that I definately shipped those items. Funny, the battery that "wasn't shipped" was returned, but no AC adapter. Have been fighting with ASUS for 30 days now. I will NEVER AGAIN purchase ANYTHING with the ASUS Brand

    ericksonv 1/14/12 8:52AM
  • os so first of all my motherboard went out before the first year about 8 months in. Sent it in for replacement since under warranty. That took over three months once sent it was sent to the wrong address and LOST.It took 2 month and over 14 hours of holding time until this issue was finally escalated and determined that I would be sent a replacement comprable since the model I had was no longer in stock. I After requesting that I be sent an upgrade after waiting for 4 months to be offered a preplacement which was denied. Here we are 5 months and I'm still waiting for the comprable replacement. As a small business owner, this error has affected my business so much, that my entire workload came to a halt, that has cost me my livelihood and as a single mother of 4, resulting in homelessness. Does the company care or take responsibility for any of this. NO! NO LOYALTY! OUT OF THE 15 CALLS TO RESOLVE THIS ISSUE I RECEIVED 2 CALL BACKS PROMISED 15. 2/15 IS UNACCEPTABLE! THIS COMPANY NEEDS TO BE CLOSED!

    tth 1/13/12 11:16AM
  • The worse customer service ever, refused to fix my laptop despite it being in warranty. Wanted to charge me £35 for them just looking at it plus £235 to repair and wanted me to pay to return it. Call centres promise to call back and don't. Never used a more useless company.

    boltonstars 1/13/12 5:26AM
  • SERVICE NO. 1629178

    You were notified on Mon. Today is Friday 01-13-12 and still no response to my problem. My Daughter is going to contact Amazon about your lack of follow up. You haVE VERY POOR SERVICE. yOU SHOULD BRING CONTACT PEOPLE BACK TO UNITED STATES.

    ISTV 1/13/12 4:54AM
  • Asus customer service is the absolute WORSE customer service I have EVER HAD!!! I WILL NEVER BUY another product from them again and I will do whatever I can to keep others from doing the same.

    KevTN 1/12/12 5:04PM
  • its not even possible to download a manual from their website to a mac. This company has the worst service ever period.

    maccph 1/11/12 10:07AM
  • Not much to say. Overall bad experience with computer and worse with the customer service of the people in foreign countries asus hires for English customer service jobs so they can pay them 3 bucks an hour.

    Rob1979 1/10/12 8:57AM
  • I owned an Asus notebook computer for less than one year and all of a sudden the battery (A32-1015) would not longer take a charge. When connected to the power cord, the charge light would blink orange and never charge the battery. I contacted Asus technical support and they were useless. Not only that, but the battery was out of warranty. Odd, when you realize that you can but a replacement battery with a 2 year warranty. Bottom line is, I think the Asus product line is awful and their customer service is even worse. I'd never again buy from this company. By-the-way, if you buy a replacement battery from Asus, it's over $100. You can get the same battery on Amazon for under $50.

    raydec 1/9/12 10:59AM
  • asus indicated that there was a manufacturer's rebate when you buy their 23" lcd monitor. when i applied for it i was denied for reasons that was really duplicitous. they stated that i lacked documentation for said rebate. i complied with all their requirements including the original receipt copy from b&h photo. if they were sincere this all that would have been required. but no; their advertised rebate is nothing but a garden variety come-on bait. so beware of ASUS even when offering gift.

    devout nonbeliever 1/6/12 1:44PM
  • Bottom line – Took ASUS to Small Claims Court here in California and won. Got the refund check on December 30, 2011. State & Federal lemon laws apply to computers but you must follow process & procedure with ASUS and the court system in order to prove your case. IMPORTANT. Document every interaction with ASUS. I purchased a G53 in March 2011. It worked well for about two months. From April through July I experienced just about anything anyone else has written here including several system restores, multiple hardware repairs, lack of customer support and the “lost machine” experience. The laptop finally got lost in the ASUS repair system sometime in late July. NOTE: I personally dropped the laptop off at the repair center. At that point I begin the process to take them to Small Claims court.

    Jabbertalkie 1/4/12 10:17PM
  • Asus has to be the most worthless customer support I've ever used.
    My motherboard died, 6 months old, and I emailed them about an RMA. it took them 4 days to get back to me. The email asked for my shipping information and I gave it to them. It took another 4 days for them to tell me that they received my info and that I would be notified shorty. I was never notified. - Keep in mind, that is just on the email end of things. Their Live Chat never once worked, it always said that it was closed. I called as well, and while they were nice, they were useless. The CS guy told me it would take 24-48 hours to find out if my motherboard was in stock and if it was they would email me so info and I'd get my new mobo shipped to me. Never got any kind of email on that end. Called again, after the 48 hours and a guy told me to wait 24 more hours. Never got anything. He told me that if I was to ship my motherboard back it would take 12-15 business days to receive it, 12-15 business days to fix it and another 12-15 business days to ship it back and that there was no guarantee that they could fix it and that if that was the case I'd have to wait 12-15 business days to get an email in which I'd provide my credit card info and they would ship me a new one, charging the difference between my old and this new mobo. That would also take 12-15 business days.
    I'm still waiting and this has not nearly been resolved yet.
    I guess they were really nice through the whole process... thats a plus.

    KamiBob 12/30/11 12:57PM
  • I could not get a hold of anyone the first call. Then when someone answered they talked really fast and close to the mic, then hung up on me after i asked what they said. The third time I called they told me that they had too many callers to call back in a few hours and hung up. The fourth time I had to start talking before the person told me to call back and argue with them to get a representative. When I finally talked to the representative they were hard to understand and rude. (on a side note the device has a black printed serial number on a black casing, it is difficult to find and then to read) The representative was impatient and unsympathetic.

    I was returning a small inexpensive wireless usb device. I needed the internet to pay my bills that were due with in the week. I asked if they would send me the replacement first and then I could send the broken one back in the packaging, but they would not do that and thus I would have had to wait weeks if not more to get my internet back. I ended up having to get another device in the mean time (I have to get to my bank). Now I sent the RMA in close to a month ago and the replacement still has not arrived (good thing I did not rely on Asus promptness). I can not rely on the product to work nor can I rely on the company to fix their mistakes.

    Guest123 12/27/11 9:12AM
  • Headset physical failure due to poor design. Common failure in their headsets (per many other users' reviews). Although under warranty, discouraged from sending it in by Asus representative on the basis that physical failure = abuse and that they would not stand behind it (was told they would most probably just sent it back UN-repaired). Decided not to bother and to avoid Asus products in the future.

    Johnsut 12/20/11 6:40PM
  • My Asus Transformer is less than 30 days old. It connects to my Win XP desktop just fine but won't shake hands with my laptop. Three days ago, I started trying to get support, first through "Live" Chat, which was either unavailable or indicated that no one was available to discuss my specific product. This morning, I got a very friendly person on the phone who said that this wasn't ASUS' problem, and they could not help me. The fact that this problem is well documented in the ASUS forums made no difference to her. When I requested a supervisor, after leaving me on hold for 5 minutes,she stated she was unable to get a supervisor to speak with me. Essentially, ASUS customer support is non-existent.

    sandeegee 12/19/11 6:12AM
  • As another person did, I called to find out how much it would cost to replace a battery in a Transformer when it inevitably dies. I am trying to decide on it vs an ipad. Apple told me that it is $99 out of warranty and that they actually just give the user a new ipad as it is cheaper than the labor to change the battery. ASUS Technical person would not give a price and said that when it fails send it to us for a quote. After a long useless discussion I did not get an answer and will never buy a product without knowing what the true economical life of it is.

    Wally 12/16/11 2:57PM
  • Asus service is really the WORST. They dont have a dateline for when their stocks will come. I sent my laptop 4weeks ago, which is now a complete month, but still have to WAIT!!!
    First they told me it will take 2 weeks, and after 1week, and another week, and they told me they cant even assure me when will I get back my laptop because the spare parts havent arrived! They would'nt check for more details, all they know is they cannnot make u a confirm date, and keep repeating the sentence no matter what else you ask them!! CHEAP SERVICE EVER!! No more Asus for my next laptop.

    DisatisfiedCustomer 12/14/11 1:52PM
  • The worst thing I have ever baught was an ASUS K53E, I bought it two months ago and now it just broke down, I took it in for warranty, it broke down within the same hour (that or they didn't even touch it). I plan on taking it in for warranty again, if they fail this time. I'm ganna have to ask for a refund.
    The problems I've had:
    Touchpad broke down.
    Battery stopped charging.
    It turns on after 100 tries (the lights just flicker and it just dies)
    The box on the power supply tends to heat up (to the point where you have to turn it off and wait untill it cools off).
    The laptop is just weak as hell, when people tell you that an intel video card can run any game because it uses ram as Vmemory, don't listen to them.
    Overall, it's terrible. At least the staff didn't give me any attitude.

    TCAFABA 12/13/11 12:47AM
  • ASUS is very very very very bad products

    I bought ASUS laptop just two month ago, the battery is completely dead. And almost crazy to contact customer service. I end up with buying new TOSHIBA laptop.

    NEVER AGAIN ASUS !!

    Anonymous 12/10/11 4:10AM
  • On April 17, 2011 I BOUGHT A MAIN BOARD P5g41C-M LX FROM "PC worx" in Angeles city, Phil. It has been back 6 times now. It has never worked for more than 6 hours a a time.IT IS GARBAGE! I have spent more on service than on the board. Aggravation Is unbearable! Asus does NOT stand behind there products as far as I can see! the tech just makes excuses to get you out of there shop. (And charges what should be covered by warranty,

    Fred 12/9/11 2:15AM
  • ASUS is a very deceptive company. DO NOT, DO NOT!, buy their products, you will be sorry if not alone for their lack of customer service!

    Anonymous 12/8/11 9:07AM
  • Needed to return a SECOND A/C adapter after short-circuiting. This is no surprise as the box (not sure of term... feel dumb) on the cable runs HOT. Like, might-burn-you hot. Have owned an Asus laptop for about 3 months. First cord replaced at Best Buy. Called service center, and was connected with a rude, uninterested, impatient, ignorant fool. Return policy for warranty requires me to pay my own shipping fee for defective merch (no pre-paid envelope) and all emails received in the process contain flagrant/confusing grammatical errors and numerous dead URL links. The laptop itself is great but it almost isn't worth it.

    eleventy4 12/7/11 11:33PM
  • This is my second ASUS laptop and my last. Two ASUS laptops two hardward failure. Second on just two months old and hard drive dies. Now they want me to pay for their drives in the form of a restore disc. No sympany from the company even thought there hard drive has cost me to loose three weeks of work. No more ASUS1

    Anonymous 12/7/11 12:11PM
  • Well, I originally posted on the positive side, but...

    I RMA'd my motherboard after having numerous issues, ultimately ending with no video output. The RMA process was quick, and I had a replacement board within ten days of shipping my board out. I rushed to my computer and posted a positive review on this site, and sat down to assemble my board. When I took it out of the box, I noticed a peg missing that holds one of the board's heatsinks in place. I immediately called Asus, who informed me there would be no additional cost to re-ship the board, but I would need to e-mail them pictures of the problem that they could submit to their tech department. I'm not sure why this was a necessity, but I played along. One week later, and I hear nothing back, so I call again. I speak with the same rep, who tells me "he never got the pictures". I inform him that I have a confirmation message in my inbox saying that delivery was successful, and provide him the date and time of delivery. Suddenly his story chenges to "I sent those pictures to my supervisor, he was supposed to call or e-mail you." Finally, he creates the RMA and tells me I have to wait for them to e-mail me a shipping label so I can return the board at no charge. This took A WEEK, and after submission, the replacement took another two weeks to arrive. So far it seems to be functional, but I don't exactly have the highest of hopes. Total turn time from bad board to good: 49 days.

    I should note that during this process I also RMA'd a graphics card with EVGA, who got me a replacement of a NEWER MODEL CARD, NEW IN BOX within a week of me shipping mine out. That's customer service.

    dmbelafan 12/7/11 10:49AM
  • Asus Customer Service is disappointing at best. I was well within my warranty period, but the first customer service person I talked to was rude and basically told me that even if my problem was an ongoing problem dating back with them since before their record of my warranty end date, I was out of luck. After proving that I had more than a month on my period, I was told to call back in to get instructions. After arguing with the customer service person that I had gotten an email confirming I was still in warranty, he finally updated his system to see that I had been confirmed as within the time period. Then he got smart with me asking why I didn't call the number on the email or do the instructions on the email. I had to inform him that I had...they told me to call him and ask for instructions! I thought customer service was supposed to be helpful...I will never buy from this company again. A battery should not need to be replace in less than a year...My toshiba lasted more like 3...
    -A VERY unsatisfied customer

    Unsatisfied Doesn't Begin to Cov 12/6/11 1:33PM
  • I will tell you the problems step by step.

    The first day i bought the computer from Banana IT.

    1. I took the unit back to the shop to have it replaced for another unit because the touch pad was not working properly, within two hours of having it.

    2. I took the second 1215B to asus service center to have it checked because it was not working properly, it was to slow and the projector wasn't working on it. Technician updated the chipset and windows, so they wrote on the paper given to me.

    3. The computer broke, the inside of the lip, the clips broke , it was replaced.

    4. Took it back to the service center because it was taking to long to dismount hard drive and not connecting to the projector correctly. Technicain said it will then take 2 days to fix ,and then i got an SMS telling me to collect it in two days. Then they tell me it will take two weeks to order a new mainboard, and then they tell me it will take a month to order.

    I said I need I computer because i teach English, and i use Power Point. I teach young children and they need to see what I am teaching them. Call center said that they would give me a computer to use. No computer I might add and no telephone call.
    I had to keep on phoning back to push them. My students are important to me and i am failing them if i can't teach them correctly.

    Asus told me i can collect a unit from Phantip Plaza. I went there(Banana IT) and asked them to open the box. The unit was damaged. They had to get another one from Fortune tower, and it took two hours to do everything. Fortune Tower is near my home.

    5. Unit number 4. Had the unit for a couple of days, it's slow,it doesn't play 1080p movies on Media classic with K-Lite connect to the projector.it is doing the same thing as the 2nd unit had done .

    All of this has been in a matter of two months.

    I have used Asus parts for my PC and have never faced problems like this. I have had Toshiba, Fujitsu,acer, and have never had problems like this in the short amount of time. I have been going in and out of the Asus service center like a YO-YO.

    I do not know how much money i have spent going up and down to Phantip, and Fortune for these cases, and i must add..... It’s cases, not case.

    You must understand these problems, and understand that i do not feel comfortable with this model the 1215B E450.

    When people buy things.... they want it to work, and be happy with it. I'm not happy at all. In fact I am very sad about this problem.

    The only way you can resolve this is by giving me a refund, or at the least let me change it for a different model and I will pay the difference.

    Terry 12/6/11 9:01AM
  • I purchased a three year extended warranty for my son's $2000+ Asus laptop. The power cord connection snapped off inside the laptop after 6 1/2 month's use. I've spent months trying to get this returned and repaired. You cannot talk to these people! We have two PC's in the house and three MAC's. Got a problem with Apple and it's resolved in three days and they all speak English with the added benefit of not giving you attitude. Can't say the same for Asus. My son loves the laptop, but I'll never purchase another Asus and possibly never purchase another PC.

    disappointedwithasus 12/4/11 9:46AM
  • I have been a loyal ASUS customer for years. I always recommend them to friends and family when they ask which brand to buy.

    Unfortunately (or perhaps it's a good thing?) I will never recommend or buy ASUS products again.

    The sound recently died on my motherboard so I contacted ASUS for a replacement, thinking there would be no problem since every major company I've ever dealt with just sends out the new product then has you send your old one back.

    Apparently ASUS doesn't have my model in stock, which is no surprise, because it isn't being manufactured any more. I figured they would just send me a different model with comparable specifications but they say that's not an option.

    Like most people here, I can not be without my computer for up to two weeks, and I shouldn't have to. They should support their product until the warranty is over.

    NEVER AGAIN ASUS.

    Aaron Collins 11/29/11 9:56PM
  • I have a defective, 6 month old, in-warranty ASUS graphics card (an EAH 6870). I have been trying for three days now to reach tech support at ASUS and got connected, finally, to PegatronCorp, obviously a contract-support provider, but at least it is not in India. I have sent the part's serial number via their e-mail complaint form and got a note back (from their user-specific website address) telling me that what I sent them was not the serial number. In a phone conversation with the Pegatroncorp man, I gave him the two numbers on the card, a P/N and a S/N. He wanted a picture of those numbers from the back of the card, telling me that neither is the part number. BS S/N, to me, means Serial Number. I sent him the image which he cannot deny. Now I'll wait to see what happens. I have spent many hours trying to solve this problem to and get the part replaced, all to no avail. I had the same problem four or five years ago with an ASUS motherboard. Never again will I buy an ASUS product nor will I recommend one to anyone. If this is not resolved this date, my next call will be to my state attorney general's office. This is a farce in many acts.

    Anonymous 11/29/11 12:53PM
  • I spent over an hour on the phone with ASUS trying to find out what it will cost me to have the battery replaced in a Transformer when it goes out of warranty. I want to compare the cost of ownership with other tablets such as the Toshiba which has a USER replaceable battery. Guess what? NO ONE would tell me. They transferred me and gave me useless URLs to follow (ASUS estore??). When I called the last number given it was simply another number for Support which is where I started. Finally they transferred me to a Supervisor who said I'd have to send the unit in for a quote in order to find out. WHAT????? Are you kidding me? Why would I spend my money to send the unit in for a quote when this is a specific incident that will happen to EVERYONE that owns a Transformer????

    Disappointed NON-Buyer! 11/29/11 9:02AM
  • U HAVE VERY WORST SERVICE FOR LAPTOP IN CHENNAI... ITZ BEEN TWO MONTH I DIDN'T RECEIVE MY LAPTOP FROM NIA-NEO CHE BRANCH, C/O NEOTERIC INFORMATIQUE LTD....SO PLS TAK SOME NECCESARY ACTION AGAINST THEM... PLS...

    Anonymous 11/27/11 11:32PM
  • Oh my god I have just had the worst conversation in my life with ASUS about my sons lap top. The screen fail so call customers service. They said before you return the PC we need a copy of the proproof of purchase to see if it falls within warranty. So I sent them a copy, they said OK then collected the PC. Three months later nothing! So I called the repair centre for an update. They are now telling me it's out of warranty and quoted me £150 + Vat. I said no thanks just return the PC, yes no problem but it will cost you £50 to get it back. What a con why did they not say at the very beginning it was out of warranty and I would have taken it down the road to the local shop for a free quote. He would not put me through to his Manager then put the phone down on me!! I am so angree !!!!!

    Mr Angree 11/18/11 7:40AM
  • I've had the same experience as James. The display on my netbook failed after only 2 months of use. Asus told me to RMA it, and I received a repair quote for half the value of the netbook (!) and a photo of a netbook with a cracked screen. My screen was not cracked previously. THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. If anyone wants to know more details, contact me zelie417 AT yahoo DOT com. I am giving Asus one final chance before I take legal action.

    Zelie 11/18/11 5:23AM
  • I have had also problem with recently bought Asus transformer tablet, got an RMA, for the faults which was the screen was not turning on and one of the usb connection had a fault.
    two weeks later after colleciton i got presented with a bill £100 for a cracked screen including pic. which must have happened in transit as i left the device open for inspection b4 it was pickedup and there were no cracks so i found the demand outragouse.
    after enquireing on this issue, complaining about this they came back another week or so later that now they accept to send the device for free but the screen and the board needs to be replaced. at now a higher cost of around £330.
    I find the way Asus deals with customers is outrageous and i will never buy asus devices again. My advice is also not buy ASUS ever again.

    James 11/17/11 6:45AM
  • Extreme striker II mb with 3 year guarantee went faulty in June 2011. Sent with RMA cza1156650 and returned in August 2011 worked for one day same fault, returned with new RMA CZA1174770 3 months later they cannot repair it ,neither can replace with same board so they tried to replace it with a lowest speck board that does nor even supported my hardware. After over 11 emails i got them to agree to replace it with a similar, but lower specks board and since then i am still waiting to arrive from Italy due to...warehouse delays!!! The board I had supported SLI X3 and the one they give me only supports ATI .
    I PROPOSED to pay a difference and upgrade the motherboard but they refused as well.Asus is dumping the left overs to swap outs.
    Worst service ever!!

    DANIKAS 11/16/11 8:15AM
  • I purchased my laptop from an online retailer in June of 2010. The laptop I bought was the Asus Republic of Gamers G73Jh series. I had shopped around for a solid gaming laptop with high performance for awhile and felt very confident in my purchase.
    The laptop ran fine for a couple months, then I began to notice the performance speed slowing down-I would experience high lag when playing online games. This went on for about a week, until the laptop completely crashed. When I loaded up my computer, it had what is known as the "Psychedelic Screen of Death". I contacted Asus and they provided me with an RMA number. I sent my laptop in the following day and after 2 months, I finally got my laptop back. After only have had my laptop for 4 months, I was extremely frustrated with how long it took to fix my laptop. They had it as long as I had owned it. I called Asus to find out what they did to fix my laptop and the Customer Service Representative said the motherboard, video card, and screen were all replaced. WOW! I was very happy at that time that Asus had such an inclusive warranty to it. After I booted my laptop up, I noticed there were 7 brightened pixels on my screen. They had replaced my screen with a defective one. I was very frustrated with this, but I didn't want to send my laptop out again and be without it for another 2 months, so I didn't create an RMA for this problem. Things went well for about 5 months, and then I noticed my laptop began overheating on the right side. After a couple of months of this, it began shutting the laptop down after being on for about 5 minutes. I resigned myself to sending my laptop back, created an rma that also included the screen's pixels to be replaced, and sent the laptop back. I got my laptop in about 3 weeks this time. When I booted my laptop up, I was pleased to notice that it was not overheating anymore. The problem was caused by a defective fan on the video card. What I also noticed was they did not replace the screen. I was frustrated by this point and created ANOTHER rma to get the screen replaced. I also asked that they reformat the hard drive and reset the computer to the factory settings. The reason I asked for this last part was because after I got my laptop back from the last repair, it was not working right. Like there were files missing from the partition. I sent out my laptop again, got it back in another 3 weeks. The screen was replaced, but the laptop was not reset to the factory settings like I had asked. I called customer service to see if they could help me reset the laptop and while on the phone with an Asus rep, it was discovered that my recovery partition is missing. The rep wanted to create another RMA so I could ship the laptop back to them and they could fix it. At this point, I got VERY frustrated with the company. When you ship the laptop back, they cover shipping costs, but not packing costs. And if you pack your laptop yourself, you're liable for any damages that may occur during the move. If you pay FedEx to pack it for you, you are not liable. Unfortunately, it costs $25 to have FedEx pack it for you. I have payed that much 3 times already and when I called to complain about the laptop not being reset to factory settings, they wanted to create another RMA number so I could ship my laptop to them again. I was unwilling to do so. I have also noticed ANOTHER brightened pixel on my replaced screen. The company is unwilling to send me the Windows 7 disc. They are completely inflexible and have treated me very unfairly. If you are thinking of buying an Asus laptop, please take this account to heart and know that their customer service is completely lacking in things that matter.

    Sarah 11/15/11 5:10PM
  • I have a high end motherboard that died on me, Rampage II Extreme. I sent it in, they received it on November 1st, 2011. I have waited 2 weeks and their website still says that the motherboard is in "repairing" status. I decided to give them a call and see what's up. The man told me that the board is repaired and ready to ship but the website is no updated yet. He said that I should receive an email shortly. I waited a day, didn't receive an email. Next day I called again and a woman picked up, she seemed very annoyed with me and rude. I was on hold for about 15-20 minutes while she was trying to find out "information". She comes back and tells me that I called yesterday and spoke to Charlie and that the board is still repairing. That is all the information she could find for me in 20 minutes. She tells me to call back the next day and they should have more information for me about my board. This is the Jeffersonville RMA center in Indiana. Just several days ago my video card has started to artifact, flash, and flicker, to my bad luck, it is also an ASUS video card and I am very hesitant to send it in to them..but I have no choice. WORST SERVICE I've ever had. Never buying another item from them and discouraging all my friends from purchasing ASUS products.

    The motherboard cost me around $350 and the video card cost me $320.

    Anonymous 11/15/11 12:27PM
  • I purchased an Asus laptop at Office Depot. The specs and price could not be beat. However, the Asus website does not recognize the base part number, nevermind the rest of it. It's a U56E-RBL7. "U56E" is not on the page that lists all Notebook products. clicking on Support links takes me to service.asus.com. I called ASUS pres-sales support and they took me to support.asus.com, which does recognize my model. However, the Specifications link leads to a blank page. I am really torn at this point. No other brand has the same combo of processor, memory, and disk space. But, I can predict problems in the future.

    Anonymous 11/15/11 11:22AM
  • Asus customer service is garbage! I'm having trouble burning a recovery disc so I call customer service, tell them my problem,and they say they can do it remotely. Only thing is I have to PAY for it. I bought your piece of junk product and now I have to pay to have something like this done? When this POS breaks down I'm getting another HP instead.

    Spaceman 11/14/11 5:15PM
  • ASUS's authorised dealer in Brunei really sux big time. When I told them about my G2S power adapter not working after 4 years, the lady boss say I-phone charger last 3 months. What the heck? I'm talking about ASUS not APPLE. ASUS better go check her CPU, I think got overheated.

    BTW how come nowadays ASUS product is not realiable and lasting? i.e my G2S battery die less than a year usage, now fully charged only 10mins. Now the power adapter is faulty. The LCD screen will sometimes blackout by itself and sometimes will not even on when powered on.

    ASUS, will I get/intro your products again. NEVER.

    PC Man 11/13/11 11:58PM
  • 1st,i send my notebook to Asus service centre in Malaysia/KL jln imbi @sps, without any Q-number in the waiting Area,bcos the Service counter personal assume they know who's who. After the IT personal told me my mother board was damage & need 2b replace, They call me up at about a month time for collection, I went they at 1pm the next day & waited till 5pm & was told that its not ready??? & they will send via courier to me. few days later, Asus call me up & said that my laptop is ready for collection again??, I told them the front counter told me that they will send to me,in his reply No' not stated in our systems. I explain to him about my case, he said ok and took my address and said that they will arrange to send it to me, after about a week, I receive a call from ASUS AGAIN, telling me that me notebook is READY for Collection, I told this man about my case again, in his reply , let me check & I'll call you back. I told him its OK nevermind I'll come pick it up myself, He said better not, I don't know if your notebook is still here , I better confirm again B4 you make a trip here..haha.. you just call me up for a collection didn't you & better you wait for my call sir' I'm not sure if your NP is still there.... Is this how the operations work in ASUS Service Centre?.... Pan.

    Pan 11/13/11 8:38PM
  • I have handled this Asus laptop in the same manner as my Dell and HP. In less than 3 months, the LCD display screen cracked. I was told I had to pay to have it replaced. This is not quality and now a useless computer. Never will I purchase or recommend ASUS.

    Blasi 11/13/11 1:53PM
  • I purchased an Asus laptop three years ago and use it infrequently. Although it continues to work well, I can NEVER get a reply to any of my requests for technical help, such as how to update the video drivers, etc.

    I will not buy an Asus ever again. No customer support.

    UnhappyKitty 11/13/11 8:49AM
  • I recently ordered a new keyboard for my asus laptop and it arrived warped and greasy with fingerprints. Customer service insists on me sending it the piece of garbage keyboard, before they will send me another. I expected more from them.

    Anonymous 11/10/11 3:54PM
  • I live alone and the only one that uses this laptop. I have only had this laptop for 8 months. Never left my home except to take it back to best buy for repair and they sent it back to the factory. The screen broke just by picking it up. This machine was never mishandled and I think it is unfair that I had to buy another screen for 294.00 I had purchased this one for over 800.00 thinking that it was the best laptop out there. But the screen is easy to break. I hope no one else purchases one of the Asus laptop and waste their money.

    danicej 11/7/11 11:10AM
  • My ASUS laptop was purchased in August 2010. In August 2011 I began to experience video problems. I took it to a Geek Squad location. It took nearly two months, but they were finally able to tell me that the onboard graphics processor had gone bad. They quoted me over $800 to replace the motherboard. (I know of no one at this point who will replace just the bad onboard component). So, in other words, it's cheaper to replace my 15-month-old ASUS than to repair it. Pretty disappointing.

    disappointed 11/7/11 9:19AM
  • i purchased an accidental warranty when i bought mny new asus laptop. when i asked about it few months alter they said it was not in their systemm because i did not register it whtin 60 days. i was never told that when i bought it and no one really registered warranties anymore since we have receipts!! they insisted they won't honor this warranty even though i just bought it last august. very dissapointing and a scam!

    surfingdude99 11/6/11 10:35AM
  • Didn't pick up my laptop for over two weeks after I initially filed the problem with them.

    Surprisingly, it was fixed the same day they received it! How impressive, right?

    Except about a week after it got fixed, it was delivered to my house. Allegedly. They had my home address, my phone number and my email address and did not contact me ONCE to let me know it was fixed, the date they planned on delivering it, or the fact that when I wasn't home (people work, you know) they delivered it to my local post office and didn't bother informing me.

    I emailed them multiple times requesting an ETA, zero response.

    I'm fortunate the post office even allowed me to pick up my own property seeing as they didn't leave me any paperwork so I could prove to them it was mine.

    Pathetic. So very not happy.

    Anonymous 11/3/11 5:33PM
  • I¡¯m faithful since 1997 until now, from mainboard to CD-ROM, DVD-ROM, graphic card, notebook, others and until now Eee PC.

    Recently, I am feel really discomfort with the unit and the service quality provided by ASUS Malaysia.
    (For you information, I stay at Kuantan, Pahang, Malaysia, it is around 280KM to ASUS Service Centre, Kuala Lumpur.) This due to for following case:-

    1. 23rd September 2011 ¨C Purchase an Asus Eee PC 1015B.
    2. 29th September 2011 ¨C Discover Hard Disk LED always on even in idle mode, send to ASUS dealer for warranty after verify by ASUS dealer.
    3. 7th October 2011 ¨C Contacted Mr August from ASUS service centre to inquiry the RMA status. From the conversation and understand the unit is under repair.
    4. 10th October 2011 (10:12am) ¨C Contacted Ms Siti from ASUS service centre, inquiry the status. Siti mentioned the unit is still under repair.
    5. 10th October 2011 (Morning) ¨C Receive call from ASUS dealer and mentioned the unit is ready for collect. (Wonder why ASUS still mention the unit still in service centre, Kuala Lumpur) Action taken: replace mainboard.
    6. 10th October 2011 (Evening) ¨C Discover the unit cannot turn on when A/C adapter power in only (Without battery).
    7. 11th October 2011 (2:50pm) ¨C Contacted Mr August from ASUS service centre and report the above case and ask for replacement new unit since this unit cause me a lot of trouble. He mentioned if request for new replacement, it may take 2 ¨C 4 weeks¡¯ time. He will ask the superior to contact me for the detail and ask me to repack the unit to original package and resend the package to the ASUS dealer for claims.
    8. 11th October 2011 (Evening) ¨C Send to ASUS dealer for claims.
    9. 12th October 2011 to 31st October 2011 ¨C No any single call from ASUS service centre officer, assume the new replacement unit is preparing.
    10. 1st November 2011 (Evening) ¨C Receive call from ASUS dealer and go for collect the claims. Upon checking, it is still the same old unit and the things getting worst, my packaging is worst then before compare the time send to ASUS service centre and the netbook condition is getting older. When verify the unit, it is found the unit have a gap at the netbook left side, it is between keyboard lid and the bottom part. What a professional jobs and inspection! Action taken: Yet another mainboard replacement!! I suspect the quality of product and service of ASUS. Due to dissatisfaction, I do not collect the item. I also request the service form from dealer and discover the ASUS ROYAL CLUB service form do not have a date for date and time tracking!
    11. 1st November 2011 (6:23pm) ¨C Contacted Mr August for the above case and mention why no replacement and he unable to answer and redirect the case to the superior. Due the time is near end of office hours, he informed that the superior will call back me around on next day afternoon 2-3pm as appointed.
    12. 2nd November 2011 (5:38pm) ¨C Wait until evening, still no any call from ASUS representative and contacted Ms Siti from ASUS. She is again to inform me the superior will call me before 7pm for details, this time I tried get the superior name from ¨C Mr Johnson Wong.
    13. 2nd November 2011 (7:00pm) ¨C Still no call from ASUS ¨C Mr Johnson Wong.
    14. 2nd November 2011 (7:35pm) ¨C Receive call from ASUS - Mr Johnson Wong. Upon discussion of above mention issues. He suggested once again sending the unit back for replacing the casing. I really disappointed for his action and end up with the conversation.
    15. 3rd November 2011 ¨C Due to dissatisfaction of the ASUS product and service, I write this email to ASUS head quarter!

    This is really ridiculous, the unit with me not more than a week, and the duration with ASUS service centre! How many time you want end user send the unit to service centre?

    Good reputation brand and products may ruin by ASUS Malaysia service team.

    Casey 11/3/11 4:53AM
  • One of the worst customer service. Really got irritated with it. Bought a asus laptop in US and brought it to India. Used it here for less then 2months and got a complaint and gave it to the service center in Visakhapatnam. They dint even respond well. They wasted for atleast 2months without repairing it. Atlast I took the laptop to US as I was going there. I gave the laptop for repair in US and for my surprise they said that all parts are removed and also plugged in wrong places. This is what Asus service center did in Visakhapatnam. I had to keep the laptop in the dustbin without even using it for 2months. Just hate asus company

    Anonymous 11/2/11 1:01PM
  • Don't every buy Asus. I bought the U46E-RAL5 from Office Depot for work, and only after 2 weeks, the hinge to the screen breaks. I called customer support and the very rude person told me that it would not be covered as it may be customer induced damage. This may be true if opening and closing the screen will cause it to break. Unbelievable. So, I send it in at my own expense and bought my own box for $14. After a week, I got no reply, so I called in and the so-called customer support tells me that I should be getting an email within a day or so with the cost of repair. Another week goes by, so I call today and the idiot tells me that they are not required to let me know of the status. It was my responsibility to call and find out, but he didn't know how long the repair would take. He was actually eating something while talking to me - real classy. The owner probably is sitting in his mansion, counting his money and profits without a care in the world for his company's outright thievery.

    I will make sure no one in my company, family or friends, buy an Asus. I will make ** sure of that.
    I called again tonight and Renee the Custome Service rep said that she will escalate the case, what the hell does that mean I asked she said she will escalate the case and I would recieve an estimate for repairs withing 24 hours. incredible. i asked her how she could sleep at nights working for a shaddy company like Asus.

    banzai668593 11/2/11 1:50AM
  • what idiotic response from technical support,Asus.is this an organization running with standard quality procedures?this is evident from the negative responses put by different customers,really bad and we wonder the ASUS management review such negative trend in the customer satisfaction or doing something beneficial to the customer service rating improvement.incident happened today 29th september,Saturday.Called them in the morning three times and one and the same person is picking up the calls and the response is really funny'No technicians to assist you,call after two hours" and disconnected.i called again after two hours and the response is one and the samebut this time which product and what is the problem.The prodcut i bought is CD drive and is just before four months and is never been used.Whenever we connect the CD to the laptop,CD is ejecting out.I asked them,whether we can send it for repair/replacement?Response seems great;you can,but "the shipping charges to be paid by the customer".i'm not sure "What is the heck is going on with this customer and thrie policies?They sold a defective product and we need to pay for this?What a funny world?if any of the ASUS management needs to talk to me,please call AT 4694523455."May God Bless You and your organization".I don't think your organization will survive long enough,if you approach the customer in the same manner.thanks Jibu

    Anonymous 10/29/11 10:23AM
  • Recieved a defect motherboard Sabertooth X58, it had a physical defect along one side preventing the battery backup to store BIOS when powered off.

    They claim I ruined the MB myself and takes no responsibility for this what so ever.

    The box was fully intact so this tells me this happened during production at some point.

    There are several other customers claiming the same thing on ASUS VIP section, but complete silence from ASUS.

    I will never buy another ASUS product, I will never recommend ASUS to anyone, and lastly I will do my best to inform people on how poorly ASUS treats their customers.

    TheGrinch 10/27/11 4:09AM
  • DONT'T EVER BUY ASUS.
    bouth the U46E-RAL5 from office depot for work and only after 2 weeks the hinge to the screen breaks. called support and the very rude person told me it would not be covered as it may be customer induced damage, maybe true if opening and closing the screen will cause it to break, unbelieveable.
    So I send it in at my own expense and buying my own box $14. After a week, no reply so I call in and the so called customer support tells me I should be getting an email within a day or so with cost of repair. another week goes by so I call today and the idiot tells me they are not required to let me know of status. It was my responsibility to call and find out. But he didn't know how long the repair would take. He was actually eating something while talking to me, real classy. owner probably sitting in his mansion counting his money and profits with out a care in the world for his comapnies outright thievery.
    I will make sure no one in my company, family or friends buy a ASUS. Will make damn sure of that.

    banzai 10/25/11 2:30PM
  • Worst service and product ever seen.

    I have bought a notebook K43 SV, highly reccomended by Digital Asia ( S) Pte.

    Within 30 days of purchase the system went dowm, took it to service station and they told me mother board needs to be replaced..... I am still waiting for more then 25 days....

    No contactability... no issue resolution...

    Really screwed up company.

    Ash 10/24/11 9:40PM
  • I bought an Asus notebook for my mother with Windows 7. Even though you buy a Windows 7 license, you don't get the original Windows CD. The problem is, the recovery partition is full of junk. Like almost a 100 free tools are installed after recovery, even stuff like poker. While installing Windows 7 from an OEM dvd only takes like 15 minutes, the Asus recovery takes like 2 hours. After that, it takes another extra hour to remove all the junk that gets installed too. The problem is, Asus also installs junk like "fast boot" (read: SLOW boot) and horrible driver management tools that slow down the notebook like hell. Removing these tools result in error messages like missing kernel drivers. It was such a junky mess, I installed my own Windows 7 OEM version, a clean install (but real clean) and installed the Asus drivers that I downloaded from the Asus website in a driver install way in Windows itself (so not using the setup.exe files). The result was an increadibly FAST notebook.

    Asus: WTF are you guys doing with the pre-installed Windows? It messes up the computers COMPLETELY, its not only extremely annoying, its also slowing down the computer with like 50%. Your hardware works SO much faster without your crap on it. Why the hell do you guys do this?

    Saskia 10/18/11 7:38AM
  • Worst customer service I've ever experienced. I called 14 times and always got the run around. Finally figured out the video card was bad and they sent me one back. Surprise surprise they sent me the wrong card. Called another 7 times and never got an answer back. They always put me on hold for over an hour or disconnected the call or something. I ended up doing a chargeback on my credit card.

    MJ 10/17/11 12:19PM
  • Bought my video card Jun 2010, Asus confirmed they received everything in July and went to processing early Sep 2010. Being over a year still haven't recieved anything. No contact info available for Rebate department, all other dept are just useless and simply nangs up. Worst customer service I've ever seen.

    NeverBuyAsusAgain 10/15/11 10:27AM
  • ASUS N53SN $997.00 less than 3 weeks old .Failed 4 times to make Recovery Dics.using ASUS support 4 calls.wanted me to ship unit to them refused to send me a copy of RESTORE DICS...I TOLD THEM NO DICS IM RETUNING FOR ANOTHER BRAND .THEY SAID FINE.

    BOB 10/13/11 11:20AM
  • This company has the absolute worst support ever. This is my second time of being totally screwed by this company.

    Either these are the most lazy and apathetic people I've ever seen, or ASUS has a policy of giving customers the run-around until they eventually give up.

    This time it was regarding a rebate. I had 30 days from time of purchase to get the rebate in. I made it in 20 (they go by post mark), and they are denying my rebate, stating that I bought the device 16 days before I actually did -- despite the fact that I sent them the receipt as proof -- four times over. I'm on my 8th email back and forth from them, and I haven't talked with the same person twice, and none even bothered to read my email. Each email, since the inital complaint, was polite and coherent. Anyone with any common sense and/or consideration would have immediately seen their error and taken corrective action. Instead, I wind up repeating myself, over, and over, and over while they turn a deaf ear and write back in smug sentence fragments.

    Jim The Walker 10/13/11 6:00AM
  • I very carefully submitted all required items for a rebate on an ASUS video card. The subcontractor for ASUS replied by e-mail that they did not receive the barcode. The barcode from the box was taped onto the application form, so they must have "lost" it. They have not responded to my two protestations, sent during the last three months.

    Anonymous 10/12/11 7:35AM
  • I purchased an ASUS back in December 2010 from Best Buy. It worked for a couple months then started blue screening & crashing. The only upgrades that were made were to the power supply (upgrade) and video card (upgrade).
    So we swapped out the power supply for a better one & that didn't help. Bypassing for the onboard video card didn't help either. We sent it in twice for repairs twice & it doesn't even boot up now.

    They replaced the faulty hard drive with a non-functioning one shipped to them from ASUS. All ASUS has offered me is a 3 month extension on my warranty. What a joke!

    At this stage I'm going to try to get a replacement PC. I would strongly NOT recommend ever getting one. ASUS is useless directly for tech support & is horribly outsourced. My only hope at this stage is Best Buy is marginally better.

    John 10/10/11 2:35PM
  • Service absolutely hopeless. Battery failed during warranty period, and for 5 weeks the service center has kept the machine, say part not available. This is in the Philippines. My second Asus computer has now developed the same problem. Never again will I buy an Asus product!

    XPD Manila 10/9/11 2:32AM
  • had bad bios problems with my 990 fx mb from asus. They refused to even admit it was there board, in all blaimed the ram, windows, my hd, and finally when I demanded on the third call to speak to the manager, (he is busy, call back later" I wont be buying asus ever again. canned tech support,, you can tell they read from a sheet.

    warriorpoet 10/9/11 1:41AM
  • To the suport officer.
    I purchased a asus laptop in April 2010. 6 months into the owership the battery died. from then on I have had the computer back to your service dept 5 times and this last time i opened my computer to find the keyboARD HANGING FROM THE COMPUTER. I brought the asus laptop from WOW in Rothwell and have sent my computer back to the Brisbane service centre with no satisfaction. I am anurse and am constamtly involved with courses. I havent been able to use my computer for appros\x three months.
    I am bitterly dissappointed with your product and the service centre who I have dealt with is appauling. Your service manager (jamimne) has a hard time understanding any instructions because English is his second language.
    Also my keyboard letters are beginning to rub off.
    as my computer is under warranty I am asking for my money back.
    I am also contacting today tonight to see if I can get some satisfaction from your company, because you are treating your customers badly.

    I am asking your company to stand by your warranty and after 5 repairs then i think it only fair and reasonable that you refund my money so that i am able to purchase a more reliable machine.
    I will not ever buy one of your machine again and will be discouraging any of my friends and family not to go near your product

    I brought my laptop with the understanding that it had 2 years warranty and that idf anything went wrong then, my computer would be returned in the ouder that i purchassed it from the shop. If this is not the case then i believe that you are misrepresting your warranty with has not only discredit your company but mislead your customers

    I am asking you to act on theis email and i have kept all records of my returing my laptop to your service department

    thankyou for your time
    Heather Hellyer
    Ph 0450306201


    Anonymous 10/3/11 1:10AM
  • customer service is the worst that I have ever encountered. I have been lied to, had stories changed, and been accused of lying myself.

    Been 1.5 months waiting for an rma to be successfully completed, and cant seem to get my board shipped back.

    Asus customer service is a total joke.

    Dejo 9/28/11 8:47PM
  • ASUS LAPTOP IS WORST.
    WORST IS THE CUSTOMER SERVICE AND THE PEOPLE WHO ARE WORKING IN ASUS MUMBAI DIVISION ALL ARE LIATS AND FRAUD.
    THEY TOOK MY MONEY AND DIDNT EXTENDED MY MONEY AND WITHIN ONE YEAR I AM GETTING ISSUE WITHE LAPTOP AND NOW THEY WANT ALL HELL USLESS DETAIS.
    NON OF THERE NUMBER IS WORKING AND EVERY OTHER GUY WILL PROVIDE OTHER NUMBER WHICH NO ONE WILL PICK
    THE CUSTOMER SERVICE IS WORST AND THEY DONT KNOW HOW TO TALK.
    DONT EVERY BUY

    I BOUGHT i5 NOW CRYING BECAUSE OF ASUS MUMBAI INDIA SERVICE
    WORST

    pattrik 9/22/11 12:11PM
  • It's hard to jut blame customer service when the computer itself is a piece of crap...My battery waited exactly 60 days after the year warranty to completely die and mysteriously they want me to pay $150 for another one. I have had computers for 7+ years and never had this issue...They wouldn't even meet me half way. I will make an extra effort to ensure no one buys a computer from these hacks...

    Anonymous 9/20/11 6:24AM
  • Power adapter stops working randomly (some say it overheats, but when I plug it in and it immediately stops working that's not a heating issue) and then randomly starts working I decided it was time to get a replacement. I was told I would need to purchase a new one even though the company was aware of the problem. If you are aware there is a PROBLEM then you shouldnt charge me to fix your mistakes. Also, I was told I would need to purchase one from the "virtual store" but there was no place I could actually go to buy one, I would need to wait until it was shipped. I purchased the laptop in a store so why can't I purchase the supplies that the company knows breaks down in a store? So much for convenience. I will not be purchasing a new anything from ASUS.

    Anonymous 9/16/11 3:45PM
  • For school my daughter bought an Asus u31j that was advertised as a Notebook computer. Upon receiving the computer it does not have a cd/dvd drive, that was needed by her.

    I would never have bought the computer if it was advertised without a cd/dvd drive.

    I will never buy another Asus computer and would discourage anyone from buying one.

    anosus 9/15/11 6:22PM
  • The worst service EVER. Issue unresolved after 3 months.

    beckerz 9/13/11 11:41AM
  • Worst service i've ever experienced..

    beckerz 9/13/11 11:40AM
  • Alright I finally received my laptop back from ASUS and noticed my computer was acting a bit sluggish. I dug around a little bit and noticed that my PC score dropped. I dug around a bit further and noticed that instead of the 8 GIGS of RAM that was initially installed there was only 4. ASUS stole my RAM WTF!!! **** you ASUS, time to call a lawyer you ****

    IHATEASUS 9/10/11 3:17AM
  • my asus motherboard emitted smoke when i turned the computer on today, and the memory socket got kind of melted. called customer service, with poor phone (connection) quality, impatient staff, and they insisted this is physical damage and voided the warranty. after argue for like 30 minutes, i finally gave up and decided won't buy any asus products any more. the attitude is unbearable.

    yan 9/9/11 6:46PM
  • Dear Asus

    Another clear example of the pathetic service I have, unfortunately, come to expect from your company.
    This is, of course, only the last step in a series of errors and/or incompetence demonstrated by your company.
    Note the following items:

    1 - Original RMA date - August 3,2011
    2 - Parts sent on me August 11 - failed to include all the required parts
    3 - Multiple calls to Asus - I belive I have wasted about 4-5 hours of my time on the phone on this issue - including being placed on hold for a supervisor - I hung up after 2 hours and NO contact from your end.
    4 - Aug 22 - received an email "I have notified our repair center to check and ship missing Adaptor and cord for RMA#XXXXXXXXXX"
    5 - From August 22 - Sept 5 - again, multiple call to Asus trying to determine if my missing replacement parts had been shipped - on not one call was I ever able to get an answer
    6 - Sept 7 - finally received a tracking number - only to realize that my items had NOT BEEN shipped till Sept 2, via ground delivery, when I had on multiple occasions requested express shipping
    7 - With an expected delivery date of Sept 12 - total time to receive a replacements for a defective power adapter and cord - just over 5 weeks

    It is my most sincere hope that I NEVER have to deal with your so called customer service again. Although the transformer tablet is a nice piece of equipment, I will most certainly never purchase another
    Asus product again. You can make the best product in the world, but it is absolutely useless without proper support. I only hope that when I finally receive my shipment, it will actually contain the required items.

    Asus has provided the WORST CUSTOMER SERVICE of any company I have ever dealt with!!!

    ByteMeAsus 9/7/11 11:50PM
  • Avoid ASUS at all costs. I purchased a motherboard from them just over a year ago (M4A87TD EVO) and a little over a month ago it went bad (computer wouldn't boot, no POST beep codes, all other hardware tested successfully). Thus the nightmare begins.

    First, it took several days worth of calling/emailing to get an RMA in the first place. Then when I send it in, it sits there for 10 days before they even acknowledge receipt of it. Of course this causes concern when I see that FedEx says it's delivered but ASUS says it's not, and several hours were wasted over the course of those 10 days while I made numerous calls trying to determine where my motherboard even was. Eventually two weeks later I receive that same motherboard back, still broken (and looked like it was packaged in the exact same bubble wrap I used when I sent it in, which makes me wonder if they ever even attempted to fix it in the first place).

    I call back again and of course this means another RMA, but at least this time they are willing to do an advance replacement so that as soon as they see a tracking number showing my motherboard in transit to them, they will send me a new one. This process, from the time I ship the original motherboard out until the time I get a new one is a week. From the time it takes to set up the first RMA, including the time in between RMAs, about a month has passed with no working computer.

    Now the new motherboard gets here, I put everything back together, and I'm relieved to see that my computer actually boots normally. Unfortunately, everything seems to work but the internet, and Windows keeps telling me that there is no network cable attached. I try multiple cables, all of which work perfectly well when connected to my laptop or PS3. I look at the back of the motherboard and that the LAN status lights are completely blank. Onboard LAN is enabled in the BIOS, the BIOS is the most recent version, all of the drivers are up to date. Obviously the onboard LAN is simply broken. From the time I take delivery of the board to the time I notify ASUS of the problem, less than a day has gone by.

    Guess what? Now they want me to start the whole process over, which has already taken over a month, with another regular RMA (yep, and on my own dime, even though they keep sending me garbage, and based on the first RMA I know they are just going to send it back broken again). I spoke with a few supervisors and asked for another advance replacement RMA (why should I have to start this whole process over?), and was met with stoic refusal. The last guy I spoke with was Robert Pinsley who identified himself as THE Call Center Supervisor (I say 'THE' because he claimed he was the only supervisor, although the day before I had spoken with another guy who also claimed to be a supervisor) and said that policy was policy and they made no exceptions. I asked who his boss was, and he refused to tell me. I asked if ASUS has a corporate ombudsman and he refused to tell me. I asked if there was anyone at all I could speak with who has the authority to make policy or suggest future policy changes, and he simply said "That would be corporate, and there is no contact information that I can give you. I'm as high as you can go."

    I'm now buying a Gigabyte board to replace my ASUS piece of crap. I will never again buy anything with the ASUS name on it.

    jdart 9/7/11 2:04PM
  • I mailed in two rebates totalling $35 to Asus on April 21st, 2011 and never heard from them. I live in Canada and decided to call today onlt to be told by a CSR that the rebates were denied because I did not sign them, and I said I did, I then asked to speak to a manager and was put on hold forever until I hung up. I called 3 more times only to have the same thing happen each time. I cannot find any contact info to write to this company to lodge a formal complaint. I feel if everyone who is experiencing these problems lets the coompanies know who are selling the products that we will not buy this brand any longer and why that should send a clear message!

    Regards,

    totallyfrustrated

    totallyfrustrated 9/6/11 11:53AM
  • ASUS service is really terrible, no discussion.
    I broke the display of my EA800 and opened a ticket 5 months ago; in this time, I waited for answers, waited for emails, paid the repair (it's my responsability, it's clear!), sent the product for repair and had back... UNREPAIRED!!!! Because these idiot guys are not even able to get my bank transfer, and told I did not accept to pay for the repair!
    Incredible. And illegal.

    ASUS NEVER MORE IN MY LIFE!!!!!!

    gfer 9/6/11 11:05AM
  • I bought an Asus model A 53SV-XT2 4 days ago. Today I have problems with the laptop, I called them and want them to help me how to solve the problem. They have no idea about the product, and it made me so upset that they don't listen to what I tried to explain. After I hang up the phone, the phone rang with unknown No. for every 2 minutes. I answered the phone, there was nobody talking. Beware of this company. I will never recomend anybody buy their product, and tell them to stay away from Asus if they don't want to have a heart attack. Terrible customer service

    Asus hater 9/5/11 7:32AM
  • ASUS Singapore has the worst customer service. The staff are rude and tends to overcommit and then missing in action.
    They did not honour the onsite service warantee as promised.
    Hotline operating only during working hours. And they did not keep record on what you tell them. So you will keep repeating the same thing while they passing your call around.
    Servie Center operating hours is unacceptable.
    And when they say they will call you back, it's either few days later or no response.

    Glenn 9/3/11 8:02AM
  • I have called a local news TV guy name Turko. He runs a daily news series about deadbeat companies. I have asked him to look at this website... hopefully he will consider this news worthy and take the case. Cross your fingers everyone

    I have purchase an Xonar HDAV 1.3 Deluxe. This card has not operated as advertised or even according to the manual. I cannot get any audoi aout beyond stereo on the analog output. No 5.1 or 7.1 output. The service department has been HORRIBLE. They hangup, tell me they will esculate level2 or level3 and call me back but never do. The have NO knowledge of the product at all. All they can do is RMA or reload drivers over and over and over again. The RMA product has the same exact problem. Then they try to tell me it's the operating system (windows 7/64). Right! Idiots

    cmtarr777 9/2/11 6:09PM
  • I bought an expensive dual processor ASUS server board, it worked for about a year then just stopped. Tech support told me to ship it in, I did, when it came back I reinstalled it, same problem. Called tech support, had me ship it in (again I paid, I later found out the second time they are responsible for shipping, but they won't refund what you pay, even though they won't tell you in advance that they are responsible for shipping on multiple RMA's). This time they flashed the bios, back to me, same problem, call tech support, they then tell me the first time "it tested ok" so nothing was done. This has been going on now for about 5 months, but it was an expensive board so I'm not giving up easily. Two returns ago I went through a full assessment of the board myself, I found with experimentation that it would boot with one processor, but the second one caused it to be unresponsive. Must be a bad processor. Change them out. Nope, same problem. Explain this to "3rd level" tech support, they had me ship it to a new address to have somebody else look at it. It came back yesterday, same problem. I called tech support today, "it tested ok" so they did nothing. They send no repair notes along, so they can waste my time all they want by not fixing it, getting me to reinstall and find it hasn't been fixed, and having to uninstall it again. Tech support has been helpful, but their repair service is either extraordinarily lazy, arrogant or incompetent (perhaps all three) I am now to send it to "corporate" for somebody there to look at it; I'll do it just for the principle, but I need to get a new motherboard from someone else to get my machine running. A bunch of parts laying around in my office for 5 months is not helpful.

    francis8 9/2/11 10:42AM
  • I sent back a M3N78-VM for repair. It arrived and they sent it back out quickly. Once I get it, the same issue occured, nothing was working. I've been on the phone with them for a total of two hours and they still haven't sent me a replacement. I even offered to pay for shipping to have it over nighted. The worst part of all this is, is every time I talk to someone new, it's a different story. My customer is angry at me over ASUS's lack of speed. Now I've been on hold for half an hour trying to speak to someone in management. I hate ASUS and will be sure never to purchase anything from them again.

    pcjohn 9/2/11 8:24AM
  • What is Asus doing about the poor service that its customers are experiencing?

    Anonymous 9/2/11 7:06AM
  • the laptop was in no working conditon and the service frm asus was absolutly terrible waste of money dont ever buy one

    abi 8/29/11 5:13AM
  • The Customer service people in there little call center can't speek english for one. They had me spell Idaho, seriously?

    Two, I had to call back to get them to pay fo shipping.

    Three, they only pay for shipping, not for the packaging... there goes my $20 bucks!

    fourth, they say they are not held reponse able for what happens in the shipping but they dont pay the insurence... and you can't add the insurance to the without paying for all the shipping.

    I called there customer service to ask how to get the hard drive out and they said there was nothing they can to and to read the manual. It doesn't have instructions for that in the manual or on any online manual. Then they told it isn't that hard! ugh!

    KissMyAssAsus 8/26/11 2:47PM
  • I have bought Asus N73SV.Expensive laptop, very good spec.
    After a week the webcam was very poor quality and the bleu ray drive could not read blue ray discs, also hang up a lot. After 2 weeks contact with technical support they have decided that it is sandy bridge issue and the laptop should be replaced!(this laptop has had recall for this issue before it was sold to me from shop).It took a month for Asus UK to collect the laptop. The person in Asus dealing with it was trying to get replacement but had no stock. After 2 moths, he decided to do refund to me as per my request. However then suddenly Asus in Holland (main office) decided that this laptop is not affected by sandy bridge issue and should be repair not replaced. Laptop went to repair centre. Recently they have manage to fix webcam issue and blue ray drive, however after flashing latest bios the main board has failed, did not boot. So they have order new main board and now trying to sort it out. It is already 4 months since first contact with Asus UK.
    It is very poor and slow service. I have sent an official complaint letter to Asus UK. Let see what they going to do with it.

    Rgds


    Batman

    Batman 8/26/11 2:13PM
  • After my motherboard died in my laptop I took it to a Certified service center provided by asus. 6 months later they were still unable to find the parts they needed. Tried to call to ship in the laptop numerous times, get hung up on alot, keep asking me the same no brainer questions, did you try taking the battery out?

    I know more about computers then most of them, and if I can get the new motherboard I can install it. I sm sick and tired of being asked questions like did you press the power button.

    Anonymous 8/25/11 9:47AM
  • ASUS UK: very bad customer service, been trying for a week to request an RMA to fix a faulty screen on my netbook. They said request RMA and email receipt to asus support, i did that three times and still they do not have the receipt. Wait another 48 hours is the response is you get most of the time, and there is nothing i can do i will pass the information to another department "dealing" with the problem, what department (probably the one that they sat in!!). Useless. Still waiting, and there are no supervisors apparently (response is we don't have supervisors here!! no wonder nothing ever gets done, probably too busy eating maryland cookies or what not). Anyway, then i decided to upload the receipt onto the technical inquiries web form, after a few days they tell me to email support, i tell them that I have done three times!!, then they say they have passed it on to support (about time!!), then i get an email back saying that receipt not good enough (there web form for the RMA says a VAT receipt is needed, that's what i sent!), they want a hardcopy, hardcopy? what do you want to do physically come and give it to you in the netherlands (i think that where the call centre based). Still waiting for an RMA and looking at this site will be waiting a while. And on i can always write a complaint, the service rep told me, if they can't deal with this simple enquiry don't see how they are going to take a complaint seriously. #pathetic #ridiculous

    Ish 8/25/11 8:46AM
  • "My email to the company that sold me an ASUS computer" I purchased an ASUS G73 through you guys and had a hardware issue with my laptop. The screen on one side was all lined up and the other side was fuzzy. I followed the prompt on your contact number and it directed me to ASUS customer service. They issued me an RMA and instructed me to return the laptop. I did so "paid for shipping" and received the laptop back within a week and half. Three days after I started using it the problem came back with the same issue. I called ASUS again and told them the same issue occured and I did not want to pay for shipping figuring they didnt fix the original problem. So they issued an ASUS RMA and a FEDEX RMA number. I then went to FEDEX and they said they couldnt ship it, the FEDEX RMA number ASUS gave was giving their system a fault. I proceeded to call ASUS a couple mins after and they issued another ASUS RMA and FEDEX RMA number to hopefully solve the issue with shipping. It didn't go through as well. After calling FEDEX again they said that it had to do with ASUS's shipping code, 3 day air didnt work in hawaii. This took about half a day just talking to fedex and asus... Later that night I called ASUS and they said they'd look into it and bump up my case to lvl 2, whatever that means. I didnt receive an email or call the next day about this issue so i called them up 2 days later. I talked with another ASUS customer rep and he tried issueing me another RMA number and FEDEX code even after I tried explaining to him what's been going on(rage). He then said I'd have to pay for the laptop to be mailed so they could fix it which is total ****.

    IhateASUS 8/24/11 2:59PM

  • after purchasing the product in Singapore, I got back in the Philippines and started
    using the unit. I tried making the recovery disk for the factory state of the laptop but
    after many tries, the process wont continue and in the window would appear "disk
    partition missing..." or something like that as far as I can remember. I notice that the
    operation was quite slow considering that the unit has high end specs.
    So I took the unit in Asus World (V-405 4th level V-Mall, Greenhills Shopping Center,
    San Juan City, tel. 584-2612) for checking and according to the technicians there, it
    requires reformatting and after wards after format they suspect of a probable
    hardware problem.
    Bought the unit for use in the office but until now they can't fix my laptop, i really need
    that laptop as my work requires one. So you see its giving me problems considering
    the cost of the unit I paid and yet it has given me already problems. So if I may just
    demand a replacement please coz i dont know if i can still relly on that unit if ever
    they fix it. thank you!

    fleur 8/22/11 7:11PM
  • They are very polite but do nothing for you. Their lying skills are one of the best I have seen and talk about great lip service they give the best. Unfortunate they don't know who the customer is and their customer service is the worst I have ever seen. Once they get your money that is the end of it. They are certainly proud of their poor standards and think they are gods because they have a title or position. Quite frankly the firm is pure garbage.

    Jay 8/20/11 5:59AM
  • ASUS has terrible customer service! They are difficult to reach and their technical support has an incredible lack of knowledge regarding their own products! and windows!!!

    Here's the thing: The stickers on the bottom of ASUS computers containing important information are the cheapest I have ever seen. I have never seen a Windows sticker fade before, but you better believe that an ASUS's will, and quickly (within 6 months for me).
    I have had an EEE Pc for 2 years and recently re-installed windows. ASUS, even though they can tell in their system that I do in fact own this PC would NOT give me the windows key even though it was their terrible sticker that rubbed off, and instead recommended that I purchase another key through their store!!!

    TERRIBLE! TERRIBLE! TERRIBLE!!!!!

    Best computer technical support and customer service I have ever dealt with is by far Dell! Although their computers have been getting less reliable in recent years, I think this is a tradeoff I am willing to take for the infinitely superior service!

    Yeknomdude 8/19/11 10:32AM
  • Horrible,had my laptop fixed and it does the same thing it heats up and shuts off on me when i play games. Asus is a very disappointing company and i didn't get satisfaction .

    Robert 8/19/11 1:47AM
  • I think this must be on of the first companies to specifically implement a phone system that hangs up on customers who seek support that the company is not interested in providing. When I first contacted them in order to ask a pre-sale question about a router I was considering buying, they were very forthcoming and gave me as much time as needed in order to ask them about the product before buying it. Now that I've purchased it and need help in order to set up some of its features, something mysterious happens. I've called them several times and, whenever the support starts getting complicated (i.e., the technician realizes he's going to have to spend time walking me through the resolution of the issue,) the call gets disconnected. I've checked my phone line, and the problem is not my phone connection.

    As I write this, I am on my second night trying to connect with them. I have already been disconnected once after spending 30 min. in the queue. I am on hold again, listening to their automated publicity. It is doubtful I'll get to speak with anyone. And when I do and explain my request, I will get disconnected.

    In short, I think this people are taking us all for a ride. CNET: please don't give ASUS' products high marks again. Their router is really good, but I will never be able to learn how to implement all of its features. Because, once they have taken your money, they don't give a damn about you.

    MMP 8/18/11 6:53PM
  • i purchased an asus notebook for my daughter in august 2010 through newegg. i would not recommended doing either again. the notebook had problems. my daughter, an software engineering major, contacted them, and got so frustrated at the red tape, she asked me to follow up as i am the one who paid for it. now i see why. i have done what they said, provided proof of purchase, and am still waiting for them to grant me the magical "return msde auth number." this has got to be some short of scam. they sold junk and are timing me out on the warranty. do not buy from this vendor!

    ml 8/16/11 12:21PM
  • hi, just would like to worn from asus company! their product are under warranty but if something goes wrong you have to pay for everything and wait ages before you get your product repaired. do not ever buy anything with asus logo on it!

    thomas 8/16/11 11:42AM
  • i has send email to asus to required a return warranty service from them,but 5 days time they cannot do this simple job for thier customer,i dunno what happen to asus service already.is it we found that asus product going bad quality after many person buy thier product...have to consider whether wanna purchase or don purchase this product again

    computer shop 8/14/11 7:01PM
  • I have sent a unit for repair, after which I got two emails back: one saying that my unit can not be found and another saying that it has arrived. The unit had a few issues: a cracked screen, random reboots, uneven screen brightness. I was told that unit's screen need to be replaced and that I am solely responsible for the charge. The price of repair was more than 75% of the original unit price.

    The email I have received had a password protected pdf form, which I was supposed to print out, fill up and fax back. I was not comfortable with sending my credit card information through fax and asked for alternative method of payment, be it internet or phone. I was told that there are mo alternative methods of payments available and when I called and asked to switch me to the department that handles billing issues, I was told that repairmen department doesn't handle billing cases neither it has a phone of a billing department.

    After I have asked to send me an itemized bill for anticipated work the unit has been returned to me without any repair being done. The unit still has a cracked screen, uneven brightness and reboots at random.

    Overall that was one of the most unprofessional service cases I have ever experienced. Any mom-n-pop workshop has a better service and better issue-resolution skills. The level of incompetence was mind-boggling, and the lack of common sense unbelievable.

    From years back I have remembered that ASUS had a poor customer service, but this time it was beyond any expectations. I am strongly recommending to all of my friends to never ever buy ASUS products, however cool they look. Customer service is non-existent and returning a broken unit back overwhelmed me. It is with mentioning that service representatives were not rude. Just totally useless.

    Vadym 8/13/11 12:19AM
  • I agree with the opinion that Asus's customer service is non-existent. It is by far the most appalling treatment by any company I have ever experienced. I bought an EEE PC netbook in October 2009. Between then and May 2011, it has crashed, with a blue screen, some 25+ times. After testing, a local computer expert concluded that the hard drive was in good condition. He reformatted it e and re-installed Windows in February 2011. The crashes continued. In April 2011, I took it for repairs to the Asus customer service office in Markham, ON. Apparently, the hard drive needed replacement after all. I agreed, but asked that the old hard drive be returned. When I picked up the netbook, the hard drive was no where to be found. Within a day, while transferring all data from an external hard drive, the netbook crashed again. And since then it has crashed about 8 times. The system is protected by AVG-pro internet protection - I do not have any viruses. In early May 2011, I wrote a letter to Asus asking for a refund for the replacement of a hard drive I clearly did not need. I also left two telephone messages asking for someone to call me. I have yet to hear back (August 10, 2011). In the meantime, I bought an iMac. The customer service provided by staff members at various Apple stores in Toronto is excellent and the iMac is a joy to work with. I will use the ASUS netbook for checking email and surfing the web while traveling until it dies (hopefully soon) and then I'll buy an iPad. I would not recommend to anyone purchasing an ASUS computer.

    Joanne 8/11/11 7:37PM
  • 1215 B Boot booster not working EFI file
    After being asked to update BIOS and reinstall program Asus Super Hybrid Engine Utility software (and so I did, I got following end comment.
    "If this option isn't available in the bios a future biosupdate maybe will
    give this extra support. If and when this new biosupdate will be available
    isn't yet know".
    Even i have more knowledge than this guy.
    Next time ASUS, I doubt.

    What now 8/11/11 6:46AM
  • Dear Asus,
    My laptop is call pick up service,
    First time, my harddisk got bad sector.
    after take to change (MYA1170318), after send back another problem, my asus laotop is I7, but the performance like P4, after call asus service need back, the laptop i no using 3 hour after need send back, this also never mind, after the technical will check my all laptop hardware, need 2 week, say ASAP send back the laptop to me, after i make a call on this monday, the person my laptop finish on last friday, wait 2 day ago also haven't send my laptop back to me, yesterday make a call again, them say will rush the pick up service will faster send back to me, until today also haven't send back, this is call good service??or just a slogan?? i also don't know. my service number MYA1171420

    Sam 8/11/11 12:17AM
  • Worst customer service i have ever experienced.

    SHAH 8/9/11 5:24PM
  • Lied to me. Was totally incompetent. Did not understand my problem because they didn't listen. They want me to pay shipping to fix their problems.

    sqlguy6212 8/8/11 2:22PM
  • Issue #1 - Had 3 docking stations that would not work on arrival. Called technical support numerous times and was basically told they could do nothing. Sent me back to the company I had purchased them from and they said they are clearly covered by the factory war. Finally had to return and cancel charge on my credit card.

    Issue #2 - Purchased a laptop on August 13, 2010 and the hard drive went bad. Called their customer support and they said the war. expired in June of 2010??? I then explained
    I did not purchase the item until AUGUST 2010.... They then said that they covered the item for 3 months for a hard drive??? At this point... I could honestly say that I don't think their service is very good...

    mojenb00 8/8/11 7:06AM
  • I emailed for an RMA for a broken mouse button and the response suggested I do a complete system restore from CD to make sure it wasn't a windows problem. Idiots.

    kro 8/5/11 7:23PM
  • I purchased a K52JT on April 10th, 2011. It has never performed properly. It's been sent back to company twice and returned with identical problem. Each of these round trips took 18-20 days and I've still never been able to boot the computer. Finally, I got approval from the original reseller to have the computer replaced. I await a new computer but have no confidence in this company.
    Terrible product - terrible customer service - terrible technical knowledge by employees.

    INSHOCK 8/5/11 10:47AM
  • Dear ASUS

    So many problem and bad service in Myanmar

    Please do some things.

    My VX6 net book was broke so I go to ASUS service center in Yangon (MYANMAR)

    And I have a problem with them

    They need a voucher and warranty for repair.

    But I have only warranty card I lose a voucher from I Park (KOREA SHOPPING CENTER)

    So can you give a invoice or some paper for that to show ASUS Myanmar service center

    Other wise I can not repair in Myanmar.

    I attach a warranty

    We bought that on 29 MAY 2011

    VX6-BLK072M

    SN:AAOAAS116977

    VN;2440

    My Web storage Account Name is Zaw Gyi

    Best Regard
    Zaw Gyi

    Zaw Gyi 8/2/11 11:49PM
  • Bought a refurbished G72gx laptop. Four months in the screen started flickering. Contacted ASUS and was told the warranty on refurbs is only three months. Did research and found that this is a common problem with the G72 due to ribbon cable. ASUS refused to acknowledge the issue and told me I had to pay shipping (both ways) and repair costs. I filed a complaint with BBB and then was contacted by ASUS granting an "in warranty" repair and return shipping. I sent in the laptop and when I got it back the problem was not fixed. I called ASUS right away and they told me to ship it back. I paid to ship it once, they did not fix the problem and now they want me to pay again to ship it back! ASUS customer service is horrible. Will never buy another ASUS again!

    rbrown226 8/2/11 6:02PM
  • I have purchased P8P67 MB [Rev 3] for use with my new computer build. While other ASUS products are very good I have a MAJOR complaint. The SATA Data locations are placed so that it is darn near impossible to put in the SATA connectors for the HD/Optical links..Why in the world were they placed sideways..Big Mistake..I do NOT recommend this board for 'That Reason' alone.

    Jflake10 8/2/11 1:10PM
  • I bought a motherboard with premuim support that failed after 3 months. Cannot get ASUS to honor their warrenty after many calls and emails. Will NEVER buy ASUS again

    Anonymous 7/29/11 3:43PM
  • I was one of the first buyers of the Asus G1 laptop. It had some overheating issues which they ignored until I no longer had a warranty. This issue eventually destroyed my computer and they have never responded to any of the letters I have written to them since then. Will never buy a single ASUS product again.

    SZMatheson 7/27/11 9:57AM
  • I have purchased ASUS mobos , 2 monitors, and recently a 6950 gpu. I read reviews and shop accordingly. My recent problems arise from the purchase of a Z68 deluxe mobo. Customer support is so bad that one of their level 3 techs was embarassed. It resulted in my sending back a prebuilt rig becasue I was told by ASUS techies that the mobo was bad [wouldn't recognize my hard drive]. I got another board, and with a clean install on a new hard drive, am having the same problem. Can't get through - huge wait time, endless cueing for level 3, cant get a supervisor - customer service hasn't called back - a horror show.

    Anonymous 7/25/11 1:20PM
  • I had my Asus laptop for a little over a year and the power jack gets busted. Well I went to several repair stores and they said "Oh wow this is poor designing on the laptop thats why it can easily break." So I sent in my laptop to Asus to get it fixed and after waiting for 3 weeks I get my laptop back and see that they did not even try to fix my problem. They did replace the motherboard, the fan, and reloaded the OS. WHICH DOESN'T MAKE ANY SENSE BECAUSE THEY WERE WORKING FINE. So i send in my laptop again! and I get it back after waiting another 3 weeks and the display is messed up!! Something in the motherboard is messed up.

    I HATE ASUS! I HONESTLY DON'T UNDERSTAND HOW THE TECH PEOPLE CAN BE SO STUPID!

    ALSO HOW IS ASUS IN THE LIST OF TOP LAPTOPS?!?! NO ONE SHOULD GO THROUGH THIS KIND OF HASSLE! I'M NEVER BUYING AN ASUS EVER AGAIN! I JUST WASTED $800 :((((((

    skdesai 7/24/11 8:51AM
  • I have an Asus Notebook NX90JQ. I was purchased to replace two desktops and I wish I'd kept the desktops. I have had issues with the computer since day one and have found no usable answers to my questions. Every time I have asked for help from Asus I have received useless replies. When I asked for help with the keyboard driver I was directed to a download that did nothing. I have written to the head of Asus to complain about the lack of customer support and I have - not surprizingly - received NO reply. The other 3 times I have requested assistance I have been told to either reinstall the system or return it to a dealer and let them look at it. I have spent one and a half months trying to get this computer to work correctly. I have already reinstalled the system - it did exactly nothing! I have no intention of losing another week by performing another re-install. I have spent one and a half months trying to get this computer to work correctly. I have had both Mac's and PC's since the 80's so I am NOT stupid about computers. I cannot understand how a company that positions itself to be so splendid can make companies like Dell look like Customer Service geniuses. Very bad form Asus!

    estarke 7/22/11 9:07AM
  • Bought the Asus CM5671-05 Desktop from Best Buy on 7/21/10 and it has several minor things wrong with it such as being hard to turn on (you have to push button just right or nothing happens), case has a vibration that just gets louder until you push case in at bottom to stop. Usually starts back up within a few minutes then you have to push again. Last of all the ear phone jack has a short in it.
    Contacted support and was given a RMA # and service case # along with address as to where to ship it.
    Here's where it gets interesting...YOU have to furnish your own packing and pay for shipping to Asus.
    Never had a problem like this with HP as they even sent someone to my home at no cost to me to fix my old desk top.
    What really got to me is that they cover shipping Laptops back but not Desktops.

    This is my First and Last Asus product.

    Anonymous 7/20/11 6:23PM
  • I had bought a laptop model U45JC at the PC fair last year end Nov 2010.
    Less than 6 month usage, I faced a terrible problem on the LCD screen flickering and screen distortion. I bring to the Asus Royal club service center and the service engineer tell me this problem is due to the window updating so often. Huh..this is so ridiculous , how can it be the screen flickering due to the window updating so often!!
    After wait for the part of the cable to arrive, which take almost 2 week. Today i went to collect my laptop. The moment I start my laptop, the screen start flickering again... I suppose the engineer did not do the repair well and do the testing accordingly after the part had install into it. Damn poor ..

    I am very disappointed with the ASUS technical service. Won't ever recommend for friends to buy Asus laptop anymore.

    lomy 7/19/11 2:38AM
  • I bought my ASUS laptop on May 30, 2011 and have already had problems. Best Buy (where I purchased it after the salesman recomended it)diagnoised it with a corrupt OS. When I called ASUS customer service and told him my problem he hung up on me. I have emailed with no replies, now when I call I just get disconnected, and have have a chat window up for 3 hours now waiting. This has to be the worst customer service I have ever seen. Not sure what to do. I agree with the person that said they have problems with windows updates...that seems to be a lot of my problems.

    Mike216 7/18/11 11:58AM
  • I've had such problems with my ASUS Eee PC. I've return it for 3 repairs in less than 8 mth.s

    1. Keyboard was defective
    2. Pixel line disappeared on screen & had to be replaced.
    3. Hard drive crashed. Loss everything! I guess a new drive is in there now.

    What will go next & how long is the warrenty.

    THIS REALLY, REALLY SUCKS. I paid a little more for this computer being told by Tiger Direct that it was one of the best ones in this size.

    Who can you believe?

    J

    Jaye 7/16/11 11:30AM
  • @ Druuzil who wrote in the possitive comment that he loves asus and has never had to deal with customer support

    Dude...

    How does a backlight go out if you don't know how to use a computer?

    Asus customer care is just plain aweful... I have no idea if I will ever get my asus slate back.. I almost want to get all the people in here who wrote negative comments saying they have not gotten their computer back in months to file a class action lawsuit against them for their falsified warranty claims...

    twrofpwr 7/12/11 5:57PM
  • I called motherboard tech support about a problem installing LucidLogix Virtu software.
    Neither tech had a clue what it was. The first tech told me to call later when a supervisor was there. When I called back the second tech told me to pull out the motherboard and send it in. When I asked for a supervisor he hung up.

    JohnnyBoyz 7/12/11 4:20PM
  • Can i anyone tell me what happends to my laptop, when i send for repair they promise me will replace with a new unit and will get back my new laptop in a week time,BUT NOW 2 MONTHS ALREADY, so many times called customer service, they are not giving me any proper answer !!!
    DNT SAY WHOLE ASUS COMPANY DONT EVEN HAVE ONE REPLACEMENT UNIT FOR ME !!! IF DNT HAVE REPLACEMENT UNIT GIVE ME BACK MY MONEY !!!!!!

    case id (MYA1141034)

    ruban 7/8/11 6:26AM
  • I feel the pain of everyone in here... I bought an asus tablet the EP121 (I think they renamed it to ESlate after they realized what a stupid name) anyways, the backlight goes out like the 10th time I use it... I send it in for repair, its going to take 14 days they told me. I'm like ok 14 days I thought that was a little long but ok... Well now its been over a month, still no ESlate and I'm really ripped off... I paid almost a grand for this thing and this is the way they treat you? I have no idea when i will get it back, the customer service has no idea where the thing is and what is going on, everytime I call they can't look it up by the RMA number.. I asked them to repeat it like 3 times the guy that gave it to me, and its in the EMAIL, like wtf??? It's such a joke why even bother having people man the phones there, this place should go bankrupt if they continue like this no one will buy an asus, I'll tell all my friends...

    twrofpwr 6/29/11 11:40PM
  • This nightmare has been going on for over a month now. Made a mistake purchasing an Asus laptop and made it as my main computer running my small business, then it went down after 2 months. i didnt drop or damage it, it just went black in the middle of typing an email. I didn't get a chance to save any company emails or documents as it died all of a sudden. sent it to Asus head quarter for repair, thought it would be back within a few days - oh well, it's still there "waiting for parts", and it has been waiting for a months now. even they had to ship a replacement part from Taiwan or anywhere in the world by ship, it should be here already! Every time I call and address that our business replies on this computer, we got "don't know" answer. They have NEVER sent me anything (no phone calls no emails) to even acknowledge receipt of my laptop; and the customer service representatives promised me to send me emails or phone calls, it has never happened. SO, what should I do? keep calling? what's the use if they say exactly the same thing every time, and promised me to contact me with a status but never keep their promises? Alas. I feel so sorry for those people. they may have good product, but service doesn't even exist. I will NEVER buy any Asus product again.

    silverblue 6/29/11 11:03AM
  • Made the mistake of buying a "certified refurbished" ASUS notebook PC. Right out of the box, the optical drive (CD-DVD) did not function at all. I tried using ASUS's online forums, but there was no relevant info. I tried using their chat service; it couldn't connect with the server. I tried using their IM service; it didn't function. I called their customer support line eight times. Seven times I was put on hold by the automated system and then disconnected. One time I actually got through to a human being, but his end of the conversation broke up into unintelligible noise after about two minutes (bad connection). My advice is to never, ever buy an ASUS product, whether new or refurbed. Their products are junk and their customer support is nonexistent. ASUS is a joke.

    sauropod 6/23/11 8:22PM
  • I brought an Eee PC Netbook on December 2010 from BEST BUY and bought the Black Tie. Geek Squad took care of me but ASUS has given me the run around. I have called ASUS seven times and have been helped. What I need is a Restore Disc because the hard drive crashed. Geek Squad wasn't able to load Windows 7 because I need the Restore Disc. ASUS is telling me I have to order from the parts store on the internet. When I surf through their web I am unable to find my computer model on the drop down menu. They told me I have to send the computer back to them. I asked, "Who is going to pay the S & H ? Asus said, that I the customer had to pay for the S & H." I have read almost every story from ASUS customers. I am afraid to send my computer because I am afraid they will loose my computer. I believe we should all get together and put a LAWSUIT on ASUS. I also believe BEST BUY should not sell ASUS products. So......to all out there who is planning to buy a computer.....watch out for ASUS.

    Anonymous 6/22/11 8:54PM
  • DON'T BUY A INTEL PROCESSOR ANYMORE.

    I bought from Fry's Electronics in Manhattan Beach, CA a motherboard ASUS P8P67 v.3.0 and came with bent pin. Fry's did not want to exchange and told me to call ASUS customer service. Calling them and explaining what happened the lady on the phone told me that is not under warranty.
    So, a brand new motherboard coming with a bent pin is not under their warranty policy??!!??
    You know what, they are right!!! If you think straight the problem start with the Intel Processors that were designed to fit into these ridiculousness fragile pins.
    Now I just file a small claim in the Los Angeles Court against ASUS to replace the MB.
    That's is the only way to get their attention.

    I will keep it post with the claim result.

    Jevan Araujo 6/20/11 7:07PM
  • Will never purchase another ASUS product and will adamantly steer people away from ASUS in the future. Purchased a G73h notebook 10 months ago, have been having trouble with it for a couple months with it shutting down, sent it back RMA and they did not return the original box I received it in, 3 of the rubber feet are missing on the bottom of the unit, not a bit deal but they expect me to ship it back to have those rubber feet replaced. They did replace the motherboard and the keyboard, the computer is much louder when running now, can only imagine what will go wrong next. I have spent the last two days attempting to get them to resolve the latest issues and I don't expect that will ever happen. Sure wish I knew their tech support was so horrible. NEVER BUY AN ASUS PRODUCT UNLESS YOU PLAN TO PAY FOR REPAIRS AT A LOCAL SHOP!!!!!!!!@

    Donna 6/9/11 9:42AM
  • i am very dissappointed in your product ,i bought a desktop computer on may 5 ,2010 and my monitor quit working june 5 2011 un fortunatly i didnt buy the extended warranty but i feel a monitor should last more than a year will never purchase this brand again .

    ftldy3 6/7/11 7:23AM
  • I bought an Asus laptop through Amazon, the laptop is great but the customer service is horrible. It seems that if you won't wait at least 30 or more you won't get any help. They offer a $150 rebate but I think that it will tke more time than I want to commit to apply and get the rebate. I plan to return the laptop because I don't think think that the performance and warranty are worth my time.

    erintom 6/3/11 8:25PM
  • ASUS SHAME ON YOU TO TREAT YOUR CUSTOMERS THIS WAY, PITIFUL, ALL THEY WANT IS A WORKING PRODUCT THAT WILL LAST & IF THERE IS A PROBLEM THEY WANT TO GET A HOLD OF SOMEONE RIGHT AWAY & RESOLVE IT FAST, NOT YOUR LOUSY SLOW WEEKS ON END, NO CONTACT CRAPPY SERVICE LEAVING THE CUSTOMERS FRUSTRATED & UNHAPPY. ALL YOU COMPANIES ARE RATED #1 IN SELLING DEFECTIVE JUNK WITH STUPID SALES PEOPLE WHO ARE TRAINED IN TAKE YOUR MONEY FAST & SCREW THE CUSTOMERS AFTERWARDS AS THEY READ OFF A CARD WHILE A STUPID MANAGER STANDS OVER THEM RUSHING THE CALL. OUTSOURCED TECH HELL AS WELL. IM SO GLAD THESE CUSTOMERS LEFT THESE REVIEWS-I WILL NEVER PURCHASE FROM A DISGRACEFUL COMPANY LIKE THIS. I'M A SO SORRY ALL THE POOR CUSTOMERS ARE TREATED LIKE THIS. WORST OF ALL AN ASUS EMPLOYEE LEAVES A COMMENT IN RESPONSE TO ALL THESE REVIEWS THAT MATCH EXACTLY WHAT THE CUSTOMERS ARE EXPERIENCING. ( GREAT OF THIS EMPLOYEE TO HELP BY LEAVING THE TRUTH ABOUT HOW ASUS TREATS THEIR CUSTOMERS, GOD BLESS THIS PERSON FOR BEING SO HONEST)ASUS RESPOND TO THESE CUSTOMERS THEY DESERVE IT, YOU HAVE NOTHING WITHOUT YOUR CUSTOMERS!!!!!!!!!!!!!! HAVE A PHONE NUMBER SO PEOPLE CAN REACH YOU.

    TRUTH 6/2/11 6:39PM
  • i invested on a brand new Asus p8p67 Deluxe $249.99 motherboard rev 3.0 with such a premium product I've never expected to be so disappointed, where to begin, my motherboard has died, i am trying to get somebody to help on tech support, or RMA the board since i got a 3 year warranty replacement, and the Asus motherboard customer service won't even answer the phone, i tried calling for the past 3 days in a row. leave several messages on the answering machine, no even a response, if that is how they treat their custumers, no wonder people are complaining, i've work on retail for many years myself, and never seen such thing in my life. from 1 to 10 i give them a 0.

    neoboom 5/30/11 6:46PM
  • This site is very inadeqate for my needs. I do NOT want technical support. I need to talk with someone about product availability in the Philippines and also about international warranty for a product purchased in the USA. This information is totally missing from ASUS' websites. I was hoping that this site would link me to some real support from ASUS instead of stupid automated replies. Asus dropped the ball on this one.

    Anonymous 5/30/11 2:45PM
  • ASUS SHAME ON YOU TO TREAT YOUR CUSTOMERS THIS WAY, PITIFUL, ALL THEY WANT IS A WORKING PRODUCT THAT WILL LAST & IF THERE IS A PROBLEM THEY WANT TO GET A HOLD OF SOMEONE RIGHT AWAY & RESOLVE IT FAST, NOT YOUR LOUSY SLOW WEEKS ON END, NO CONTACT CRAPPY SERVICE LEAVING THE CUSTOMERS FRUSTRATED & UNHAPPY. ALL YOU COMPANIES ARE RATED #1 IN SELLING DEFECTIVE JUNK WITH STUPID SALES PEOPLE WHO ARE TRAINED IN TAKE YOUR MONEY FAST & SCREW THE CUSTOMERS AFTERWARDS AS THEY READ OFF A CARD WHILE A STUPID MANAGER STANDS OVER THEM RUSHING THE CALL. OUTSOURCED TECH HELL AS WELL. IM SO GLAD THESE CUSTOMERS LEFT THESE REVIEWS-I WILL NEVER PURCHASE FROM A DISGRACEFUL COMPANY LIKE THIS. I'M A SO SORRY ALL THE POOR CUSTOMERS ARE TREATED LIKE THIS. WORST OF ALL AN ASUS EMPLOYEE LEAVES A COMMENT IN RESPONSE TO ALL THESE REVIEWS THAT MATCH EXACTLY WHAT THE CUSTOMERS ARE EXPERIENCING. ( GREAT OF THIS EMPLOYEE TO HELP BY LEAVING THE TRUTH ABOUT HOW ASUS TREATS THEIR CUSTOMERS, GOD BLESS THIS PERSON FOR BEING SO HONEST)ASUS RESPOND TO THESE CUSTOMERS THEY DESERVE IT, YOU HAVE NOTHING WITHOUT YOUR CUSTOMERS!!!!!!!!!!!!!!

    TRUTH 5/29/11 7:00AM
  • DO NOT BUY ASUS!!!! 21/5/2011

    I bought an Asus laptop which kept blue screening. After 3 returns to their repair centre, new memory and hard drive replacement, the problem was not fixed.

    The laptop was only 15 months old. In January 2011 we returned the laptop back to them and they agreed a poor but better than nothing part refund.

    They will not issue the refund to me, but to their distributor ETCUK. ETCUK supplied the distributor my retailer bought from - complicated I know!

    Asus say the credit was raised on 5April, but ETCUK say they haven't received it.

    It is a constant fight and is without doubt the most diabolical customer service I have ever experienced.

    It is still not resolved.

    I bought an imac and the difference is unbelievable.

    Go Apple and you can't go wrong!



    howrad 5/21/11 2:18AM
  • ASUS prospective customers be warned. I have purchased many, many products from all the major and minor companies on this planet. But I have never been as frustrated as I have been in dealing with ASUS. Their customer service has literally out right lied and given misinformation over and over to our family. Try calling their customer service and you will see what I mean. We purchased one of their netbooks with a defective battery. After trying to call them, and going through menu after menu before actually being directed to a human, you are put on hold. Then half the time, the phone just gets disconnected. But even when you do finally get a human, and they tell you how to get an RMA. You have to of course document your purchase and date. But a week later, after thinking the RMA was good to go, you get an email telling you your purchase is out of warranty. After repeated calls and emails, with all kinds of new documentation, and finally getting them to agree you indeed have a warranty, they tell you to send the defective item, in this case the battery, you have to pay to send it back to them. Then even after two weeks of them receiving the defective item, they don’t send you the replacement. We have called, and emailed them many times, and good luck getting anyone to help other than say they will escalate the claim. Then you can expect nothing further being done again. We again are calling and emailing, and finally get an email saying the battery was sent last week, but they don’t have a tracking number. How is that possible? So we wait a while more, and still don’t receive the item. Call and email again, and now they say, they don’t know why we got the email, because it hasn’t been sent out yet. Then we try to get a supervisor. That is all but impossible to do. They are never available, but they offer to get your information to a supervisor and they will call you. That call never comes, and we have tried several times, including leaving a message with the supervisor and having the CS rep send them a message. We called the main switchboard, and asked for someone who is the supervisor’s supervisor. Evidently, there is no such animal. They just keep shining you on and on. We have even contacted Taiwan, and they handle things the same way, either no response or more lies and misinformation. There are a lot of quality companies out there selling the same merchandise, and you don’t need this kind of frustration. Shop else where and save yourself a lot of grief.

    Dealcatcher 5/13/11 7:25AM
  • well well well....now I can see why Asus has treated my matter so poorly....They have lots of experience treating their customers thhis way...this company is on its way down a very bad path and bad news travels fast...i have called almost every day for a month trying to get my issue resolved and nothing they say they will do has happened...they will say whatever it takes to get you off the phone and then do nothing...i am assuming that by the time it is resolved I will have purchased another companies product. I look forward to watching them go down the tubes, they clearly have no respect for the customers that pay their salaries...

    don 5/10/11 8:08AM
  • My notebook had some issues with over heating, so I contacted ASUS customer support. They had a UPS courier fetch the machine to repairs. It's now been four weeks and I haven't had the machine back yet, they have some difficulties getting the right spare parts or something.
    Yesterday they agreed to replace my machine, but apparently even their replace process is so slow it will take a week or more for me to finally get a working machine. As a media artist the notebook is my main tool and I have suffered severe financial losses because I haven't been able to work for a month. I'll be telling people not to buy any ASUS products in the future.

    nosfe 5/6/11 5:36PM
  • Do not Buy ASUS!! I own 2 and both have had problems!! My most recent purchase and beginning to hell was the G73JW-3DE. Spent almost $2000 on it. Bought it Feb. 2011 and have already had the computer crash on me twice!! Does not like Windows Updates at all!!!! So anyway, I call Asus support and what a nightmare!! Spent almost an hour with them going through the Service Rep and through 2 Managers. What a joke. Noone knows anything truely other than whats in a script in front of them. Its fustrating when you tell them you have a G73jw and they have no idea what that model even is. Makes it Hard putting trust in someone. Anyway, ended up that the only option I was given was a "pay the $30 packaging and ship for free option" which takes 3 weeks before you see your baby again. Time goes by and I recieve 0 information from Asus on status, shipping, issues found? Nothing. So hold onto that RMA number and do your own searching. So I end up getting it back and nothice right out of the box that its looks like its been "man handled". Battery was crammed in sideways as I guess they dont ship it inserted for fear of something, I dont know. Anyway, Edges of the battery are all bent up. Not a huge deal, but I figure, its my laptop, I want to be the first one to put nics in it. Although I was going to overlook the issue because I'm sick of dealing with Asus at this point. I get it home and am all ready to set this back up. I notice there was a sheet of paper included in my packaging that gave a brief explination of what was fixed. Said "Hard Drives back, causing OS loop. Replaced hard drives and reimaged unit. Tested good." Ok cool....new hard drives. Get things set up and look at my computer to see my hard drive space.....132gig and 332gig??? But I had 3 hard drives that totaled 1000gig when I sent it? What the @%?! happened!!!!! Now I get this thing back with almost 600gig of hard drive space than when I sent it out!! Someone, anyone.....please who can I contact to get something done about this?!? I called back to yet again get a new issue number and its gunna take another 48 hours before someone will contact me to let me know what happened!! What the heck is Asus doing to people?!? Never again will I buy Asus solely on the customer support side of things. I get it, stuff happens to computers sometimes. But 2 seperate Asus laptops? And Asus will do ZERO for your inconvienence. Forget all the "wonderful" sounding features, the "cool" little look of the laptop. Do your research, I wish I did more on customer service.......

    csuehs 5/5/11 5:00PM
  • Believe what you read here.

    I sent in my laptop over three weeks ago to be repaired under their "Accidental Damage Warranty". I started the process and got my RMA number and FedEx prepaid shipping arranged. Their site indicated they received it after two days and it went to "repairing" status. Shortly after, the status changed to "Waiting-[WF4] Wait for Customer Confirmation-CID\OOW"

    That didn't sound good, so I tried to contact Asus by phone. When I reached someone, they asked me if I received an email about the repair, which I didn't. I confirmed they had the right email address and was assured that everything was all right and that they'd let me know more soon.

    For several days after, I kept receiving the same phone call. Asus wanted to follow up on my call and ask if I had any questions. Each time I asked if the repair status on their web site indicated a problem. Each time the rep had no access to any actual information about the repair(why did they call?), but assured me the process was moving forward and that they'd get back in touch shortly. Didn't happen.

    Not getting anywhere over the phone, I tried to contact them via email. I promptly received the following response from "Trinity":

    "I do show that your ADW registration was approved and can be used for this RMA. I have just emailed Bizcom to locate the unit and repair as needed. I will email you as soon as I have more information about the repair. thank you and have a great day!"

    That email was two weeks ago and I yet to receive any updates and the repair status has not changed. I have no idea what is going on and apparently neither does Asus. Bizcom, the company contracted to do Asus repair work, apparently does whatever they want, whenever they want to do it and doesn't even tell Asus what they're doing.

    All in all, its been three weeks and I have yet to receive an email or phone call from someone who knows anything about the status of the repair of my laptop.

    This is my forth Asus laptop. I clearly love their products, but this experience is leaving a bad taste.

    Vic 5/2/11 7:04PM
  • Absolution horrible. Could not get through for about 40 minutes, finally got through, and they were completely unresponsive. The guy I spoke to kept saying the same thing over and over again, not listening to what I was trying to say.
    Probably one of the worst customer service experiences.

    marph 4/28/11 9:53AM
  • I purchased an ASUS desktop through Best Buy which crashed shortly after purchasing it. I took it to BB to have the problem fixed. After keeping if for two weeks, they told me to get the recovery disks from ASUS. Not only could I not get a person on the phone, but after leaving repeated voice mails, I still could get no response. I took my problem to BB to see if they might help. All they did was send it off to ASUS to have them make the disks. Now over two months later, no response from ASUS and the fat ass manager at Best Buy acted like it was my problem for not buying his geek squad service (which sucks also) to fix a problem on a brand new computer. Their only answer was you will just have to wait.
    I will never (a) buy another piece of crap ASUS machine (b) buy anything from Best Buy just because of the manager's pompous attitude.
    If I did business the way these two companies do, I would be out of business within a week.
    Please take note of this comment because you will be in for a terrible experience from either of these companies once they get your money.

    lee2citall 4/27/11 4:54AM
  • I have a problem with my BIOS password for my ASUS notebook. It should be easy to solve this. But now for two weeks now (problem still not solved) the ASUS support in Germany isn't able to solve the problem. Support was very weak: 1) Sometimes there is an awful audio quality when calling support (I got a lot experience in this); 2) information sometimes do not get passed to other teams. 3) call center people tell different stories on how things work; 4) they don't keep promisses (We will cal you back).
    But now the worsed of the worse: The only way to escalate problems within ASUS support is through old fashioned mail address. No telephone, not e-mail. What a message to clients for a company as ASUS!
    So I decided to use this forum for my escalations instead. Other customers might be more willing to listen.
    In genereal ASUS support can be reached easily. Dial again if audia quality is low. 50% of cases. They are usually very friendly.
    But check everything the tell you by calling a second time and asking what is written in the case. Sometimes it isn't what was said or not existing.
    If you don't like the answer they are giving to you, call again. The next agent might give you a different answer.

    Firehorse 4/27/11 3:15AM
  • 04/07/2010. MY beautiful ASUS product new laptop UL50VT my Hard drive needs to be replace after only 6 month..today 1 year and 2 weeks after buying this computer, problem with the screen. Phone call to ASUS "to bad Mr Maily no more warranty for you ...NEXT....No help from ASUS :-( I guess they realy want me to buy a new computer but NOT a ASUS type. Well Mr ASUS "lol" I will buy a new one but not one of your brand for SURE. I will also make sure that everyone everyone in the world "thank to you Mr INTERNET" and of course around me knows that you have NO customer Service in your place. If you are considering and ASUS product, for the love of GOD, LOOK SOMEWHERE ELSE!!!

    Mr Maily 4/26/11 9:24AM
  • Before 12month I suggest to my all coustromer to bring ASUS,but now I find a lot of problem in MB.when I try to repair by service center(RASHI PERIPHERAL in kolkata) they behave me worstly & change any bad condition MB also says "We cant any thing for U".In future I will never suggest any coustromer to bring ASUS till the problem recover.Now a days it is the most unuseful Mother Board in merker & their service provider olso.

    BAD SUPPORT 4/21/11 5:31AM
  • I am really disappointed with ASUS. I just bought a new ASUS laptop U45JC on Dec 2010 and on mid of Jan 2011 it started to fail to power on (this is first time). After a week, I try to power on the laptop again and found that it is able to power on. I thought it is some kind of power problem but after usage of another 1 month, the problem come back again and this time it intermittently turn on and sometime auto shut down itself during usage less than an hour.
    I had brought the laptop for repair and half month already but service center still say waiting for motherboard replacement. :(

    Anonymous 4/15/11 9:18PM
  • From day one my MotherBoard does not work return it, got a new one the sound noes not work model M4A785-M, and my OS keep freezing up without any added; just what is nesscary hardware no software no firewall(s). AS**T is just the worst when it come to customer care. There online serive is just bad. People say they make good MB but I failed to see it, and this was my first time/last time buying their MB. If someone hold a gun to my head and buy a ASUS Motherboard will save my life, I just might of to think about... real hard.

    Larry 4/15/11 12:51PM
  • Bought a laptop brand new still under warranty. The video card was jacked up and wouldn't read video correctly. I contacted Asus, and the guy told me they would not exchange it, only troubleshoot. He had me wipe the hard drive and try to recover. after wiping the HD, the recovery discs wouldn't work. I told him it didn't work and he hung up on me. I called back and got a different rep. After telling her the issue, she put me on hold for over 25 minutes, so I hung up. When I called back, I got a recording saying "all operators are busy, leave your number and we'll call back." I left my number, but they never called back.

    Stayaway 4/11/11 11:07AM
  • Last December I purchased 2 Asus O!Play HD2's
    due to the great reviews they were receiving and because of the good things I heard regarding their earlier multimedia offerings. My purchase was to be made in vain less than four months down the line it seems the support for the device has been cut short. February was the last time the firmware was updated and whats worst is that Asus supports can't even have the decency to acknowledge the device's many bugs. I'm really disappointed as this is easily my worst purchase ever !

    ganjamu 4/10/11 6:28AM
  • Screw ASUS.

    I bought and an EeePC (1001PXB-BK301) from BestBuy...hard drive crashed in less than two months.

    I was told by BestBuy they would service it but I would need the recovery disks from ASUS.

    Contacted ASUS and they told me I would have to purchase them even though it was their product/hard drive that crapped out. So I purchased the disks suggested to me for $75.00...however when I took them to BestBuy they were the wrong disks.

    I contacted ASUS and they basically told me tough s#&t. I had BestBuy contact them and again t.s.

    Not to mention they have no toll free number so you have to call long distance just to be put on hold.

    The gaylord's name at their estore is Patrick. Screw ASUS and everything they stand for.

    I am in the process or reporting them to the better business bureau!

    Anonymous 4/6/11 4:30PM
  • Customer Service is non existent. Nobody who answers the phone at tech support has any access to any info about you repair. Takes 72 hours for them to get a message to the repair techs (if they pass on your message at all). Their "spill protection" only applies if you read the fine print and fill out some online form. They've had my machine for 3 weeks now. Saturday I finally got an email from the technician. I replied only to get an auto reply that she is out of the office indefinitely!

    Never, ever ever buy an Asus. This is the second time I've had to have it repaired in the last 3 months.

    Artemisia 4/4/11 2:08PM
  • eeepc stopped charging in 8 months, was told that I have to send it in, which I can't do because use my lap top for work every day. Refused to offer any other options, impossible to deal with, longest time on hold ever. Stay away!

    DM 4/4/11 12:23PM
  • i bought a azus eeepc from geek.com on 3/24. it was delivered on 2/27. the computer seems fine except the screen will not light up unless it is almost vertical. and even then you sometimes have to press on it. it was like this when i received. it is also on a 90 day warranty. i spoke to a technician who gave me a rna#. but he told me i have to pay to ship it to you. you are the first company i've dealt with that did not send me a shipping label. i am very tight with money (on a fixed income). considering that 1) the computer is on warranty 2) i did nothing to cause this problem i am extremely upset and will never buy another computer from you and will not recommend it to anyone i know. i really think you should review your policy about returns, especially when the computer is still under warranty. i am not a satisfied customer at all.

    Anonymous 4/4/11 9:15AM
  • We purchased two identical Asus netbooks due to their battery life - as required for our daughters' college classes. One computer works fine. The other computer has crashed twice within less than 7 months! The first time the motherboard was replaced. The second time, we are demanding a replacement to no avail. As a senior student, our daughter was in the midst of several important projects and had her resume and cover letters for jobs that were lost. A replacement should have been done the first time it crashed. I hate this company and will advise everyone I know to NOT buy from this company. As an educator, I feel I can influence several people as well as those that read this review. ASUS is TERRIBLE!!!!!

    jfava 4/3/11 12:17PM
  • I bought an asus laptop about a year and a half ago. Had no problems with it whatsoever, in fact I was happy with it. I used it primarily for school and that's it. However, after a year and 5 months the motherboard went bad. I told Best Buy about it and they told me there was nothing I could do except buy a new one. Well screw that, I shouldn't have to buy a new one. Asus and all other computer companies should give a better warranty, there is no reason in the damn world that I should give them my hard earned money for their inferior product. If Asus thinks for one minute that I would ever buy another product from them, they are sadly mistaken. If you can't stand behind YOUR product any better than this then I don't need to do business with you. This type of business practice is what makes companies go bankrupt. As rapid as the computer industry changes, and all these consumers such as myself will be upgrading to a better, faster machine sooner or later (obviously sooner if they buy Asus) and guess what Asus? They won't be coming to you for your repeat business. I sure as hell didn't. It's pretty insulting to me that you ask expect people to buy your products, only to last a very short period of time. My sister has had cheap Acer laptops that lasted alot longer than this. So keep on selling your lousy products and see how many people come back for a second one. I'm not even asking for A new machine, just fix the one I already paid you for. I strongly reccommend anyone who reads these posts before making a purchase to steer clear of Asus...

    Anonymous 3/30/11 11:15PM
  • Received a defective product which I returned more than two months ago using the company's RMA#. $11.00 postage, $18.00 in phhone bills and countless hours of my time on hold with customer service, I received a piece of plastic junk via fed express today having nothing to do with my original/returned product. Once again I am on the phone with customer service 51.12mins thus far. WORST COMPANY EVER!

    WENDY 3/28/11 9:30AM
  • My internet quit working. Took Asus to repair store that recommended it and they said they checked the internet card and it had quit working. They contacted Asus to get new card under warranty and the tech they talked to said they should have not checked the card and VOIDED my warranty. Someone was to call my repair guy and never did. He e-mailed and again no response. I e-mailed twice and guess what, "No response". I had to make a well considered choice when I bought because on a fixed income this was my one chance. I don't think I could have made a worst choice. I am actively watching for anyone looking at ASUS and doing what I can to save them from this company.

    Bob 3/28/11 9:15AM
  • I purchased a new notebook toward the end of February and began the process of activating the warranties. I found the card in the box, completed it and sent it to the address listed on the card. Little did I know that ASUS had changed their mailing address and that the sales receipt and warranty registration card would be return by the postal service because of having an undeliverable address. Well I went online and tried to register the notebooks warranty thru the ASUS Customer service website. I tried for several days to no avail. I finall returned to the dealer thru whom I had purchased the notebook and he and his associates spend hours trying to find a person to talk to that would acknowledge the problems that we were having and help us get the product's warranty registration activated. The first excuse was that the mailing address had been changed but they didn't understand why the old address was still appearring on the warranty registration cards. The second excuse was that their warranty website was down, imagine a company that sells and deals with computer products having a website down for days....I think other. Finally my dealer was able to get a case number from ASUS customer service and an e-mail address. We were instructed to scan send the warranty card, the original sales receipt and the envelope with the postal service 'undeliverable notice'to the e-mail address they provided. Upon receipt they would register the warranties for the notebook I purchased and send my dealer an acknolegment e-mail. I sure as hell hope this mess isn't a sign of problems to come down the road.

    Anonymous 3/28/11 6:08AM
  • Screen problem on my asus k52d laptop. Impossible to get throught to anyone to help. Website support is awful and phone support just leave me on hold for ever without picking up. If you are considering and ASUS product, for the love of GOD, LOOK SOMEWHERE ELSE!!!

    INC0HERENT 3/26/11 9:24PM
  • Worst experience of product and customer service ever. Will never buy Asus again and would strongly advise anyone against doing so.

    Yiota 3/25/11 5:43PM
  • I've been on hold for over and hour now with ASUS tech support. I still have not been able to reach a supervisor. I've called now 4 times about this issue over 3 weeks. I'm trying to RMA my motherboard due to the Intel chipset problem, and I seem to be stuck. My status online at their support website keeps saying "In progress" and no one at ASUS can give me any idea of what's going on. I keep getting told each time that "A supervisor will review the case and get back to you via email." I have yet to receive any emails. Horrible, horrible customer service.

    Anonymous 3/24/11 11:34AM
  • Very misdirecting, they tend to lead you in circles and the live person is very rude

    Anonymous 3/24/11 6:05AM
  • Now I know perfectly why people saying " DO NOT BUY ASUS ". I purchase ASUS P50IJ in Nov,29, 2010, The notebook is under " free one year incident warrenty" as advertised. We called tech support in Feb, 2011 for keyboard problem. The company is trying to avoidthe the responsibility and stated " If you do not registered within 6 days from purchasing date, you are not covered with the " free incident warrenty. you will have to pay for all the service fees. " Hello, We received the notebdook 3 to 4 days after the purchasing date " . We purchase on NEWEGG.COM . BE AWARE OF ASUS TECH SUPPORT SERVICES.

    piggy 3/22/11 5:43PM
  • My name Is Jay. I purchased an ASUS desktop thinking I was getting a great deal. First thing that happened was it crashed and I had to use recovery disks. Second thing is my DVD is bad. I have called them and was told I would have yo pay shipping to Calif. and they would pay. Then some joker calls me from Lexington, KY. telling me to do nothing thet were working on sending it to me free. every time I try to call back their tech support in KY. I get number is nont in service. This morning they called my house while I was outside asking me what was going on with the case. that was the message they left on answering machine.Date. March 18th,2011.That supposed tech number is859-422-3501. They are a big joke.I just got off phone and still no results for why tech number is no good. In facy man told me they have no tech dept in KY.

    jay 3/18/11 4:04PM
  • Asus has crashed before you purchased it.
    It cost me $200 to get it running after I bought it, seems my BEST BUY warranty was good for only fifteen days, let me interject, Best Buy is crooked, do not buy from them, because of labor problems I see them going bankrubpt within a year or so.

    When I bought Asus desktop, it did not functon properly, took it back after thirty-one days, no refunds, no exchanges, had to buy a new operating system which cost me over two hundred dollars, either that or I was out of luck, a piece of junk. Steve Serdinsky

    benny dinsky 3/18/11 10:52AM
  • Worst experience I’ve ever had. About the beginning of December, I was looking for a netbook as a Christmas gift for my sister-in-law. After missing out on some great deals, I finally decided on an Asus Eee Pc, refurbished from Geeks.com. I have purchased many refurbished products and always had very good luck with them. Well, I ordered on Dec 10th and received about a week later. Great company Computer Geeks, no issues on their part. Set-up, configured and registered via on-line the night before Christmas. My sister-in-law is not very computer literate. Gave her the netbook on Christmas day. Great, no problems, all went well. Used for about 2-1/2 months with no problems. About a week before the 90 day warranty expired, she got a NTLDR missing message. Being that I own a computer repair shop, I thought no problem; she probably has a virus and corrupted MBR. I restored the backup image I had made when setting up and all was fine again. About 2 days later same message, same repair. Next day error no OS found. I did the Asus F9 restore option and was fine for another day. Next day nothing…….no F9, no OS, could only get into BIOS. Not thinking it was a hardware issue, but was software related and not cover under warranty, I didn’t call ASUS until 3 DAYS after the 90 day warranty expired. So by now, I’ve tried everything, even trying different operating systems………nothing would get past 15- 20%. Now the fun begins.

    March 13th contacted Asus technical support took forever to get someone. Tec had me do several checks (already things I had done), but I did them anyway, as I know that they have a procedure to follow. Finally tech diagnosed as having a bad hard drive, which I had already determined by it failing the manufacturer’s diagnostic tool. Was told to e-mail a copy of my receipt to an e-mail address to verify if under warranty. I was given a case number. I would then be issued a RMA number to return, e-mailed that same day.

    March 14th received e-mail that electronic copies are not acceptable proof of purchase, needed to be faxed or sent as a .pdf.??????????? What……so I e-mailed the same receipt as a .pdf attachment and received a response from ASUS that I was covered under warranty, but now I had to call tech support back to get the RMA. Contacted tech support, again took forever, gave them my case number and was promptly told my warranty had expired. I immediately asked to speak to a supervisor and was put on hold for about 15 minutes before being dis-connected. Call back and explained again……was told again I was not under warranty. I had repeatedly told them about the e-mail saying I was covered. I was put on hold for a few minutes and told again, not covered. Asked for supervisor again, this time I got connected within 10 minutes. Went through the whole routine again and was told that NTDLR error doesn’t mean my hard drive is bad. Arrrrrgh…….I told supervisor that I know that, that is why I didn’t contact them for that error. I stated THEIR tech diagnosed a faulty hard drive. I swear this guy knew less than the Tec did. Finally told they would issue a RMA and I was to send it in at my cost and then they would let me know if they would honor the warranty. Hold one moment please………..I’m sorry our server is down, I can’t issue RMA right now, please call back in an hour or two. By this time, I’m really getting upset. While waiting for an hour or two, I decided to go to Asus on-line chat and see if I can get it resolved that way……no go…….their server was down also. WTF one server goes down and the whole company goes down? Finally got through to tech support, went through the same routine, including being told I was not under warranty. Finally got another supervisor (this one spoke English a little better than the others, but not much……anyways….that’s another story.)
    Got RMA and instructions to send back at my cost……still not knowing if my warranty would be honored. If it’s not, I’m sure they will quote some outrageous price for a new hard drive. All over 3 days past warranty for an issue that happened well within warranty.

    Never, never, in all my years of dealing with non-English speaking technical support have I been treated in this manner. Absolutely horrible experience.

    And I still don’t know what is going to happen.

    Never another Asus for me…..give me an Acer, HP, Dell, Toshiba……..hell even an e-machine as horrible as they are.

    By the way for comparison……I had a refurbished Gateway laptop with a bad hard drive, that was a few weeks past warranty. Night and day difference. Called tech support (still not English speaking), was diagnosed and given an RMA in one phone call. Replaced hard drive and sent back within 2 weeks. And people say Gateway is bad…….I’ll take them any day over Asus.

    Gotta go now….blood pressure is boiling.

    Anonymous 3/17/11 10:53AM
  • I owned my notebook for less than 3 months and the motherboard fried. They told me they would have FedEx pick up my machine but they refused because we live on a farm. No problem. I will drop it off and pick it up fromFedEx. Six contacts later I still have my new Notebook ina box waiting to be shipped back and no one will help me. No apologies for the inconvenience, no one competent to speak to and I am now going back to the place where I bought the Notebook to see if they will help me. Not liking this at all. I will never buy fromASUS again. I normally dont complain but this process has been one of the worst I have ever dealt with.

    Anonymous 3/17/11 10:52AM
  • The worst customer service I've ever experienced. I sent my computer in for screen issues and I included a letter clearly stating that under no circumstance should they replace my hard-drive.

    What do they do?

    1) Absolutely nothing to fix the screen issue
    2) Replace my hard drive

    What they did was criminal (literally), and what I had to go through dealing with their customer service in the aftermath of this horrendous service was truly hellish (I never did get my hard drive back).

    Asus's customer service agents are as incompetent as their technical support. I was repeatedly told I would be receiving callbacks from agents regarding my case and I never did. The agents I dealt with were rude, disrespectful and dishonest.

    One manager tried to accuse me of not being home when I said I would be to receive a call from them. Well, my caller ID showed no such call and I also played back for him the recording of our original conversation which revealed that I had made no such promise. Just ridiculous.

    I will not be dealing with this company again.

    dontbuyasus 3/11/11 9:49PM
  • I've been waiting on a email so I can send my computer back. I like asus to answer

    Jd 3/11/11 12:59PM
  • Asus' Jamaica-based customer service is a joke. My two year old eeePc901 suddenly went to black screen. I've called 'customer service' three times. Twice I was told that their system was down and I'd have to call back. Last night I was told I'd have an RMA e-mailed to me. So far nothing! I will never buy another Asus product, not only do their products seem prone to numerous common defects, but their tech support is a criminal hoax obviously designed to discourage the consumer.

    grnwkr 3/10/11 10:26AM
  • I have had my $1300 laptop RMAed 4 times for various issues all related to the screen flickering. Their support is horendous and their RMA department once broke the plastics surrounding the screen and once sent my laptop back because they did not see the line of dead pixels on the screen they used as a replacement. HORRIBLE!!!

    JohnD79 3/9/11 6:08AM
  • In early January or 2011, I had send in a graphics card. I am still waiting to receive it. I was told Fedex showed delivery was denied. If a person refuses delivery Fedex is required to document the name of the person. ASUS could not provide that information. Since then, I have spend many hours waiting to get through. I have spoken to some people who were cordial, and others that were less than cordial yet responsive. Overall, I am very frustrated as I have been waiting for two months. I have filled out multiple on line service inquiry requests with no avail. I am in the process of trying to escalate this to a higher level manager.

    bob 3/5/11 8:58AM
  • I am very upset with the service center. After only 2 weeks the HD had issues. Shipped unit back to service replaced HD I did want to have unit replaced with new one no way so far hang ups supervisor unavailable today not even 1 month into new HD? got warning from windows HD issue. Called service got the run around still no RMA# or replacement.There has to be a department who has pride in customer service!!!
    When the product works it is good. Your nightmare begins with Jeffersonville service center the unit comes back with more problems

    lucky11 3/2/11 1:52PM
  • I guess I was hoping for a little understanding, It took me six too eight months to get everything that I wanted for the best system ever. I know now, to wait and buy the motherboard last. My P-5B sat in the box for close to six months, and when I did start it up for the first time I had problems with CD or DVD programs that would not terminate properly. And this was after the burn-in. I called support, and they suggested running it longer. And after waiting for what seemed forever I did not want to tear my new system down either. I had given up more than anyone would believe, and living on disability after cancer in 2000 – 2001 there was not much to begin with. And to top it all off, I had my girl D/L Intel Hyper Threading Software, They gave a trial with a new processor. That ran out also, waiting for the P-5B to come back from repair. Then they sent the wrong Board back to me, I still have the pictures of the LGA775 socket. Anyway I asked for an extension and that my computer was back for repair. They gave it to me…. But Christmas was here and gone…. New Years also, so I lost the extension too. At least I can start over now, the DDR2 is History along with Duo Dual Core. The better part of this is the hard drive that the Asus P-5B would not read, is working fine, and I have all of that info back. But, I sent one drive back to Seagate, I would almost bet it was good.

    At least it is done, Thank you for taking the time to go over my case. I don’t know what I will get for a Board yet, but what ever it is I will buy everything else first! After having so many problems, I just do not have time or the money. I Do Not believe that it will be another Asus product, although they are known for some of the better boards I just do not have the money if I get another lemon.

    I am sure that every board is not 100%, I was just the one that got a bad board, and you got away without making good for it. And together we gave a job to; UPS, Staples FAX service, Verizon Phone. The only one that didn’t get paid is me, and that sux.


    Thank you,
    Nicholas

    nicholas_t 3/1/11 2:21PM
  • I used to like ASUS alot with there motherboards. I had an eee and loved it. So I decided to buy a notebook. It has been in service twice. Once for a week and they never fixed the problem. Sent it back and now they have had it for 30 days and keep telling me they don't know. They have had the computer longer then me. I would never buy ASUS again.

    cathrillseekers 3/1/11 11:28AM
  • ASUS HAS WORST TECH SUPPORT AND SERVICES. BE AWARE ! DO NOT BUY ASUS

    ASUS IS WORST 2/22/11 10:33PM
  • My Asus Netbook just decided not to turn on any more after about a year and a half. I had a warranty from Best Buy that replaced the hard drive. I just need a windows recovery disc to get the computer back up. Well...it turns out my computer did not come with a recovery disc. I have to buy one from Asus. $50 which is about a quarter of the cost of the computer. The kicker is...I have to have it shipped and they are charging me $9 to ship a disc. I pay netflix 9/month for unlimited shipments of dvds. Why is ASUS charging $9 to hip a one once dvd??? I will NEVER buy another ASUS product!

    madashec 2/17/11 7:48PM
  • Asus kept my laptop for two weeks, "waiting for permission to wipe the drive and reinstall Windows". I GAVE MY PERMISSION in e-mails and on the phone SEVEN TIMES. This company has no respect for the customer at all. They leave you on hold for a half-hour before bothering to answer your call They hang up on you, they refuse to answer questions, and talking to a supervisor is almost impossible. I'll never buy another Asus product as long as I live.

    XantiaD 2/13/11 5:23AM

  • After 10 months my Laptop didn't want to start up. Brought it to the custumorsservice. Now 7 weeks later it is still "waiting on materials"
    Nobody can tell me how long it will take.

    Lia 2/13/11 1:36AM
  • All I wanted is to send my motherboard for repair but after 3 hours of waiting,disconnecting and talking to different tech support they told me the lines were too busy and they have to call me back. They never did.

    Cash 2/12/11 10:16AM
  • I have an ASUS N70SV-A1, the computer was great and then I had a fan go bad. This heated up my graphics card and then shut down. I sent it in for repairs, and got it back quick and fast. The computer was working great, then I started getting the dreaded BSOD. After countless tests and checking I reverted back to the Back Up CD's. After wiping the system clean and starting from new I kept experiencing random BSOD's mainly 0x0f4 & 0x07a I have sent it in numerous times since. The keep stating they replace this, that, etc. As well tested it for over 3+ hrs. with no problems. I get the system back and start it up go through the configuration process then run and anti virus (AVG Free) & Malwarebytes as well search the net. This seems to freeze up my system and set in the BSOD. I have done a hard reset after a fresh install and still keep getting the BSOD randomly and when process intensive applications are being ran. I tell them to check the hardware, because the software is factory default yet they keep sending me back a faulty Notebook. I hate playing hot potato with the repair facility, this would be my 8th time sending it in within 3 months.

    N70SV-A1 BSOD 2/11/11 9:01PM
  • I have had my glitchy Rampage 2 Gene for over a year before the board finally gave out on me, luckily it was still under warranty, I had contacted customer support and they sent me through the typical trouble shooting process which is understandable, they issued me an RMA, I sent the board in and in two weeks I received a "reconditioned board" that had been damaged, missing parts, parts floating around in the anti-static bag and best of all obvious physical damage to the heat sink. I suppose since I really needed the board back I could have just accepted it and got on with my life...but why would I since the board I sent them was electrically non-functional but physically was in pristine condition (I take care of my stuff) so I immediately called Asus and after several hours and a couple of promised call backs that never happened I got a hold of a rep via chat who then informed me I needed to call so...after a few hours and half my day I got a hold of a rep who asked about the condition of the box and the box the box was packed in, both were in perfect condition so I guess they couldn't blame fed-ex, I was then asked if I installed the board and whether or not it worked, NO I DID NOT, why would I? It was shipped with physical damage and personally I don't care if it works, I have a warranty and expect to be put back in the same condition (or better) than I was in before the failure. He then informed me that I needed to take pictures of the motherboard and mail them to him so his supervisor can see them and make a decision, he would get back to me right away and we will do an advanced RMA. Well I did what I was asked to do and after a day and a half I decided to call back, I then had to resend the pictures to another rep and he said he will send me a pre mailer for fed-ex to return the board in an hour or two and will set up an advanced RMA. So another day and a half goes by and decided to call, well after several hours of frustration I opt to chat with a rep, this guy takes care of the pre mailer and tells me they dont have a board to send back to me right away but one is being held and will be avail by the time I send him the fed-ex tracking info, well they received the board and sent me an email stating "Dear customer,
    We have found that the serial number in RMA request does not match your motherboard rma. This will be corrected at our facility. Unfortunately this means your Advanced RMA will be processed as a regular rma return. A regular RMA typically takes ten business days from the date of arrival to our facility." ARE YOU KIDDING ME!! This was not my fault and I feel should not be my responsibility! I have been completely cooperative and more than polite and patient and customer service has given me no reason to complain until now, when I called to stress my concern about this issue they pretty much told me it was no big and it happens all the time. Again why is this my fault and why should it be my problem, I didn't fill the paperwork out wrong, I politely did what I was told and now I am being further penalized for it, to make matters even more frustrating I cannot track it one the automated repair status page and get treated like a d**k every time I call to discover the status.

    1unLuckysb 2/11/11 4:21PM
  • a company with a decent product & great waranty unless you need to use it. I have a screen that cracked & the mecury is bleeding. Called on November 28th & was told i needed to mail it to be assesed & maybe they would fix it & it may take up to 8 weeks. After i talked to the retailer COmputer Central (done nothing to assist) about having a lcd screen mailed from ASUS & ASUS agreed i thought my faulty screen would be fixed in 4-5 dasys at no charge. WRONG!!! that was 3 months ago now they are going back on there warrenty & told me i dropped it which i didn;'t nor did i ever say i dropped it!!!!!!!!

    Anonymous 2/10/11 9:29AM
  • INHERENT NIVIDA DEFECT ASUS G70S VGA CARD FAIL

    Asus will not addmit this problem £1500 black screen days out of warranty , not moths, years days.Only answer R.M.A. to be told both NIVIDA VGA CARDS FAULTY, need replacing at £671.Other Brands HP, Dell, Sony , Apple have all taken action to remedy this fault. Asus will not reply to letters showing how serious the NIVIDA DEFECT IS, they have no intension to resolve the issue hope you give up and go away. The sooner the BBC's WATCHDOG GET involved the better.Valued customer my arse, first & last time i use Asus you've been warned, avoid.

    sandhurst 2/10/11 5:46AM
  • Do not buy this computer, or anything from ASUS, unless you are convinced it will never need repair.

    I purchased the above notebook in August of 2010, and by early October there were problems with both the screen and the power adapter or battery (the unit would not hold a charge). I sent it in for repair and received the computer back 3 weeks later with the exact same issues - they had fixed nothing! I lived with the problems until the end of the semester (I'm a Comp Sci major so a computer is necessary), and sent it back to ASUS on December 29, 2010. They received it, according to FedEx, on December 31. It is now February 8 and I still do not have the computer back. Numerous calls have resulted in one lie or BS story after another. One agent will tell you they are just waiting on a part that should be there the next day, another will say the unit is being shipped tomorrow, and they are all bulls$%&. The truth, according to a "supervisor" I spoke with last week, is that there has not been an update since January 6 from the repair facility. Nada. He promised to get in touch with them and call me back, but he has not, and my calls to the customer service center yield no new information.

    Today I am no closer to knowing what is going on with my computer, or when/if I will ever get it back. I have owned this unit for less than 6 months, and it has been at ASUS repair for 2 of them. I also used it while it was "broken" for a month and a half. ASUS clearly does NOT care about their customers, and their customer support is the worst I have ever experienced; even worse than the Mass DMV!

    I have filed complaints with both the Better Business Bureau and the Attorney General's Office in order to get this resolved, and hope to see my computer sometime before the end of the school year.

    Fris 2/8/11 12:03PM
  • I am writing this while on hold - the Customer Service Representative who answered my call is "transferring' MY CALL.

    So far I am listing to ASUS is the best guarantee in the business etc. I have heard this about 5 dozen times. Note it is now 2:46 PN (Central Time ON 2/7/2011)

    It has been over 30 minutes qand soon I will hang-up in disgust.

    I HAVE HAD IT

    Can't get resolution or even a f 2/7/11 1:47PM
  • Pray you don't need their support. All they can do is apologize.
    G72. 1 Year old. Run business and work from this product because it was supposed to be the best.
    Jan 19th. Clean reinstall due to glitchy behavior and fan running abnormally. Hard crash. No reboot possible. Talked to tech support to get it shipped to service center. Waited on email with RMA. Day later, no email with RMA. Had to call a second time to get the email. No overnight. Slowboat back to center. Sent on the 21st. Tracking.
    Jan 25. Supposed to be there. Nope, on its way back because the emailed FedEx label had the wrong zip code. Had to call center to get them to call FedEx and reroute. Was told it was elevated and a "supervisor" would call me within 48. Good luck with that. Its been over a week and no call. Checked to make sure they had the right number, too.
    Received Jan 27.
    Waiting on parts. Silly me, I thought that is why I sent it to the center.
    Called after the 48 hours and was apologized to. Sorriest bunch of people out there. At least that is what they say. No action. Lied to again that it would be elevated and a "supervisor" would call. Refer to earlier comment that it has been a week and no such call. I don't think they have "supervisors".
    Jan 31 Woot. Status says "repairing". Fired up. Called to get an update and see if they could do more than slowboat it back. Got apologized to again.
    Feb 1. Status change. Not shipping, but "waiting on parts". Refer to earlier comment. (Tip: Maybe you should stock parts at the "service center").
    Feb 3 Still waiting. Guess they get the same slowboat service from their suppliers. Probably why they think it is acceptable. Called again. You guessed it. Apology. Asked to speak to a "supervisor" (you know, the ones that do not exist). Can you believe they were all in a meeting? Maybe if they did not meet so much, they could get some laptops fixed.
    Asked to be called by a "supervisor". That was over four hours ago. Must be a long meeting. Of course, if the supervisors don't exist...
    Last time I had an HP crash on me, from phone call to support to getting my NEW laptop was three (3) days. Apparently the crash was sufficient to warrant a replacement, you know like taking a week and a half to repair.
    Price and specs may be right, but the service is the worst in the industry, despite what their hold music says.

    Anonymous 2/5/11 9:56AM
  • If you're looking for good after sales support, do not buy Asus.

    Laptop's motherboard died less than a week of owning it. Repair was quick, received laptop back only 7 days later, but repair was not done correctly!!
    Did not hook up webcam when installed new motherboard!!
    Supervisor in Customer service refused to provide anything in the way of apology for inconvenience or any compensation for my trouble, even when asked.

    This is ridiculous, sending a laptop to be fixed, and coming back with a different problem is totally unacceptable!

    I cannot at this time recommend this company to anyone due to my experience with their service, and how quickly my laptop failed.

    I have given ASUS the opportunity to make this right by providing feedback on their website. I will update with the outcome.

    Steven Hawkins 2/2/11 9:43PM
  • Have been waiting 23 working days and counting for a lousy battery for a UL30VT on warranty.. the local asus repair center I brought laptop to for the diagnosis can't tell me when i will get the replacement battery .. I call ASUS product support numerous times and I may as well be talking to a tree. ASUS product support can't tell me when i will get a battery nor can the local asus repair shop...it is the worst warranty service i have ever experienced..thye just don't give a crap about you once you handed over the cash for the computer....

    acoaxet 2/2/11 5:41PM
  • I have a Asus N50VN laptop cost was $1400 csent it in for repair on Nov 4,2010 after 2 months at NSI and not fixed they sent it to ASUS in CA> for repair they had it for another month and now after calling every day they are sending it back to NSI (30 miles away) instead of sending it to me.The final insult. Don't buy ther crap unless you can fix it yourself and by the way I could have but Asus will not sell you parts or a break down of parts so good luck finding anything but an extra battery for their laptops...

    Michael Poletti 2/2/11 7:11AM
  • DO NOT BUY FROM ASUS!!!!

    12/20/10--obtained RMA after numerous calls to customer service explaining the problems with the notebook computer

    12/26/10--shipped to CompuDirect 3000 in Irvie, CA for repair as instructed by ASUS customer service with a provided FedEx label, but FedEx charges $28 for the computer shipping box!!

    12/27/10--delivered notebook to CompuDirect 3000

    1/11/11--no response from either ASUS or CompuDirect 3000, so I contacted CompuDirect 3000 for status and they said they were unable to repair it. CompuDirect said they've requested a shipping label from ASUS' headquarters in Fremont, CA so they can try to repair it.

    1/11/11--called ASUS' headquarters and was given a 2nd RMA #. Fred Hsu assured me that it'll be taken care of in 14 days

    2/1/11--still no response, customer service was unable to locate either RMA and suggested to contact CompuDirect.

    2/1/11--CompuDirect 3000 said they are still waiting for shipping label from ASUS headquarters

    2/1/11--Fred Hsu from ASUS became unreachable via phone, so I e-mailed Fred Hsu and left message for his supervisor, Sandy Tial, to contact me. Operator won't transfer me directly to his supervisor

    2/1/11--Customer service said they will "escalate" the RMA

    2/1/11--Filed compliant with Better Business Bureau

    Aiea 2/1/11 8:42PM
  • BUY ASUS PRODUCTS AT YOUR OWN RISK

    I bought a new $500 Asus EeePC Netbook online in October 2010 which arrived with a faulty sound Mic jack. I phoned Asus support and after trouble shooting with their tech team they asked me to send it back to them (at my expense).

    So I return the Netbook with a letter detailing the problem as requested and I pay the $15 of postage. 3 weeks later it arrives back,yipeee! I turn it on and test the mic jack. Guess what. Still faulty. According to the paperwork they replaced the webcam. Why? The webcam worked fine, the mic jack does not! WTF! There was nothing wrong with the webcam, did you not read my detailed report of what's wrong??? Clearly not.

    So I phone tech support and after another couple of hours of trouble shooting they ask me to send it back for the second time. And guess what. Even though they know it's their fault AGAIN, they still expect me to pay postage again!!! After a 45 minute conversation with a supervisor they finally agree that it's not fair to expect a customer to pay for postage when the only reason the Netbook is being returned is because their technician failed to do his job properly. Duh! This time I make sure my accompanying letter gives very precise and clear instructions, I even give them instructions on how to test the sound Mic, and I use simple plain English.

    So off I go to the Post Office, again!

    Another 3 weeks pass and then yipeeee my much traveled Netbook arrives just in time for Xmas. I turn it on, test the mic jack and surprise surprise, the fault is still there. I telephone Tech support and although the slip returned with the Netbook states it has been repaired, the tech support guy on the phone tells me they ran diagnostics and could find no fault. So actually it's a lie, no repair was ever made. The tech guy simply gave up. So again I run some tests with tech support (for their benefit) to confirm there is in fact a problem with the mic jack. So after a couple of hours on the phone he asks me to return it for the third time!

    So here I am at the end of January 2011 having bought the $500 faulty Netbook in October 2010, having been forced to spend $15 on return postage, having spent in excess of 10 hours on the phone to tech support. And still without a working Netbbok and about to return it for a third time.

    I used to love Asus but their customer service is a joke, and their technicians are clearly incompetent. Once you've handed over your cash, Asus is not interested in you.

    greenlentil 1/31/11 6:19PM
  • I've been calling customer service long enough to realize that these guys are left as sitting ducks by this company. They kept on telling me that there was no update from 'corporate' as yet and this has remained the same for almost a month!!!so while corporate drags its feet, I sit here and wait until they are good and ready to do their jobs and the guys at customer service takes a beating. They refuse you a number for corporate as well by saying that they don't have one that they could provide--sounds like they are told not to provide it. ridiculous!!!

    Anonymous 1/28/11 12:55PM
  • Auto updating software, caused a bad flash of my bios on my brand new G73JW. Called in for an RMA, the person that answer was difficult to understand and obtuse. She didn't document anything I told here, made me walk through basic troubleshooting steps which were useless since the machine obviously is a brick with a bad flash. I knew what the problem was, I have been doing IT for 15+ years.

    Sent it off, double boxed in its original packaging materials with the battery and Power adapter. A month rolls by for a 5 minute fix I could have done in less time then it took to ship it off. No notebook for the holiday trip to say the least. It went from repair status to waiting to repair to waiting to...arriving at my door. Doesn't sound bad right... until you get home to inspect the package, the unit is missing its battery, missing the power adapter, not double boxed, not in the original packaging materials, has no problem report, and is as much a brick as when I sent the thing off.

    So I place another call to get it taken care off. This person was understandable, but did nothing. Asus's answer escalate it to a supervisor and then to the parent company and then let them find what was missing. So the support center can't order a power supply or replace the packaging it required I send and quickly lost. Couldn't bother to service the machine in the 10 day window promised, returned a paper weight and 1 month out I still don't have my original power adapter or the boxing materials they lost. So I guess Ill be handling everything on my own from now on. Screw Asus and their below 0 support offer. Don't believe in the warranty it a cya, not a consumer feature. They fail at managing quality, fail at providing support, fail at meeting the Kano theory or and type of consumer expectation, fail at handling the customer interface and fail to provide timely service.

    Anonymous 1/27/11 11:04PM
  • I recently purchased an ASUS 1015PE Netbook. This computer is supposed to have a phenomenal battery life of 10 hours or better. I charged as recommended. I got 5 hours. I ran it down and charged again and got 4 plus hours. Contacted the company and they wanted me to pay to mail the battery to them and they would send me another. I took it back to the retailer and got a new unit. I charged for 24 hours and got 6 hours. I contacted the company and basically got nowhere. I want my ten hours.

    constance 1/27/11 11:43AM
  • Okay lemme start this by saying ASUS has the worst customer support I've witnessed as of yet.I bought an ASUS EAH5770 CuCore on 6/22/10 through newegg.com, it shipped and everything was fine until the 32nd day, 2 days out of the Newegg warranty, so I was advised to contact ASUS Tech Supoprt, and this is where the problems begin. I got the first RMA setup standard, I shipped my broken 5770 in, they shipped it back 3 weeks later, everything is all good. 30 days later, the 2nd card breaks for no reason, so we call to setup another RMA, this time it's Advanced, so I send mine in after they send me the new one, Well we never got the new one, waited about a month, then started calling them trying to figure out where our card is, only to be told that they don't have my product, and that they are deducting the price of the GPU out of my mothers account until they receive the product. Then I go through the process of trying to explain to them that there must have been some type of miscommunication somewhere along the way. I then go on to go through this same process at least 15 times, all ending with them telling me I will receive and email or a call back, which I NEVER RECEIVED(3 times they told me they would). Now it's Christmas/2010 and I haven't even been able to use my card but for a couple days. By this time I am starting to get frustrated, so I call and try to get on with a supervisor named Robert, and the guy ends up telling me the same thing, so they finally ask me for my tracking number to verify that they have received it, which I give to them(and im pretty sure that's illegal that they need my personal tracking #) and they tell me that it has been received and they are going to call me back. Well I guess you know by now they didn't call back or email me, so I proceed to call them over and over again, all to no avail. Finally I had to get my brother to act like my father, this is after they have hung up on me multiple times, for "losing my cool", and he gets them to set up an overnight express delivery, them now realizing they messed up, not us. This is the funny part, they then call back and tell us that they can't verify that they receive it, then we call them back and they tell us "Sorry, we gave you some incorrect information, we did verify that we received it."
    PEOPLE
    PLEASE
    AVOID
    ASUS
    AT
    ALL
    COSTS
    THEY
    WILL
    TRY
    TO
    ROB
    YOU!

    jmt3ebaotp 1/26/11 7:20PM
  • I've had the misfortune to require assistance from the ASUS Customer service department too many times, AND for a brand new laptop. Within 2 months, I had severe screen problems that would result in my laptop shutting down numerous times.

    Upon contacting the service centre, I was repeatedly given drivers to refresh, which did nothing to resolve the problem. They only logged the problem with the service centre when I insisted they do so. On returning the laptop it then required a repeat service within weeks for the same issue.... The resolution was a problem with a display card (which is apparently not their product).

    I'm now going through the same drama again. This time for a faulty cable (which is also not their product). The machine took 1.5 between first call and them finally receiving the laptop to fix. The estimated delivery time has now increased from 1 week to 2 weeks (all without them even looking at the laptop yet).

    I'm extremely unhappy with their service, the consistency in their responses and with their product.

    Why am I spending good money paying for products that they have openly admitted during the service calls are prone to problems!!
    !!

    DanniK 1/23/11 6:59PM
  • EeeBox EB1501 : optical drive defective upon purchase then HD failed 6 months later. Email tech service non responsive for both cases although the case was filed. Had to phone in both times. Pay shipping both times. And never got an appology or even an excuse for the delay or inconvenience.

    Not buying again from them!

    tohox 1/22/11 10:53AM
  • We purchased an Asus laptop in October 2010 and got the computer quite quickly! After we recieved the laptop the battery would not charge. I called Asus and they said it was a bad battery and they said they would send me an email telling me how to return the battery. I told them that we needed to make sure the battery was sent asap as my husband was deploying. After waiting for 2 weeks, no email, I called again, same conversation.
    Tried 3 more times and by Thanksgiving they said our warranty had expired and we would have to send special paperwork in to cover this. Now we are down to a couple of weeks before my husband deploys. I finally reciev ed the email and returned the battery, they recieved it on Dec. 22 according to the usps tracking number. I have yet to recieve our new battery. Now my husband is gone and looks like we will have to purchase a battery.
    I have never had such horrible customer service as I have had. I will never ever purchase anything with the brand Asus again.

    sherri 1/19/11 3:59PM
  • So much for the 48 hours to answer your email right? Going on day 5...

    bryan983 1/19/11 1:29PM
  • I purchased this unit on Jan 8 2011. this was shipped and received very fast.
    that is the good news. once receiving this product i plugged the unit in letting it charge the unit did not recognize the ac adapter and would not take a charge. after unplugging the ac adapter from the unit i quickly found out why. THE AC ADAPTER PIN TO PLUG INTO THE COMP WAS BROKEN AND LOGGED INSIDE THE COMP! contacted the manufacturer and was told i would have to ship the complete unit back. instead i purchased a new ac adapter for this unit so now im at 699 for the unit and 120 for the ac adapter total so far 830. after 3 days the unit crashed and i needed to do a reinstall of windows. when i tried to do the reinstall the manufacturer driver disk that came with the unit WAS NOT FOR THIS UNIT!!! I contacted them about this and was told that I WOULD HAVE TO PAY FOR SHIPPING, AND THEY WILL NOT SEND ME A NEW DRIVER DISC! Asus will not exchange this unit, they will not replace the faulty ac adapter, they will not send a driver disk that was suppose to be with this unit, and they want to charge me to ship the unit back so they can repair a unit that was faulty when they shipped it out. I have the quality check list showing that all these issues were checked and found to be in working order.

    Clockwork Flea 1/19/11 9:42AM
  • Had to RMA 2 motherboards. When I finally received my replacements, only one of them actually worked. I have since RMA'd that board 6 more times! Every time they send me another defective board with a new problem. Every time I call in they tell me that a supervisor someone will call me back (but they never do) or I can just do another exchange. After the 6th time I gave up.

    gigabyteftw 1/18/11 3:18PM
  • Sent in a notebook with a broken screen in Oct, and they sent it back...STILL BROKEN. As a Comp Sci major, I needed my comp so I lived with the broken screen until XMas break when I sent it back in. It is now Jan 16 and they have not fixed the %&$#& unit yet and I am at college with no laptop!

    Do not buy anything Asus. Their support sucks and they have a huge issue with broken screens.

    Fris 1/16/11 6:36PM
  • I purchased an ASUS CG1330 two months ago from Best Buy because the sales people told me it was superior to any other brand or model they had aviailble. What a joke. It is hands down the worst computer I've ever owned, even though it was the most expensive they had in their entire inventory. I've had repeated problems with the video card, the mother board, and numerous other issues including conectivity and compatability. My attempts to return the lemon to Best Buy were fruitless and frustrating. (I'll never buy from "Worst Buy" again!) I contacted (finally) Asus's worthless tech support (India?) and have now decided to simply discard the computer in the dumpster and find a useful alternative. The ASUS computer has LITERALLY cost me more time in dealing with problems than in productivity!

    DON'T BUY ASUS - EVER!!!!!!

    pauljen77 1/15/11 1:13AM
  • My graphics card failed on me and I sent it in to get an RMA replacment. When I received my new one it failed on me in a month. Sent it in again and received a damaged graphics card. The capacitors were missing because you could see the prongs sticking out. They were not in the packaging which indicates that it was broken off at the warehouse. I sent an email about this problem, and never got a response; it has been 1 week! I called in on two separate occasions, both times I was told all service reps were busy and I would get a call back, never did.

    Will never purchase an ASUS product again.

    Anonymous 1/12/11 1:47PM
  • I bought a asus eee pc white netbook 4 gig for R3000 on the 23 desember 2010 for my husband as a christmas gift.on the 25 he put the laptop on charge and the lcd screen cracked.I went back to the store on the 3rd of january and they told me that they don't replace the screens I have to contact asus but are sure I will be charged.why must we pay for something that we did not brake.I have been reading a few reviews on this netbooks and this has happenend to a view other people and they say the laptop screen was not under garentee.also what I find very frustrating is that the screen will cost me R1500 to replace half of what the laptop cost methis is very frustrating.I would like someone of asus contact me on email:tash.arnolds@vodamail.co.za for I am not prepared to have this replaced at my cost.this is a outdated product and I feel so unfair that I must sit with something I can't use.please contact me.natasha

    tash 1/11/11 10:50AM
  • PLEASE LISTEN, Asus laptops and computers look good and they have great designs. TRUST ME if you buy this product you'll be very disappointed if you ever need their customer service and support. You will get nothing. Their website is design to respond to you within 48 hours. You'll never hear from anyone, then if you call Asus they want do anything. My laptop is still under warranty and they did nothing to replace my battery. I emailed them 5 times and never got a response and they never even acknowledge they received my email when I talk to a tech support. Asus play games and have no intentions of honoring their warranties. I got so upset and tired of dealing with them I went out and bought a battery. If you buy Asus PLEASE know you're on your own if you have anything that happens to your hardware. Asus motto is SOLD AS IS even though they claim all these warranties. Don't fall for it buy another brand. You'll be much happier.

    Asusnot4me 1/10/11 5:55PM
  • Asus computers look really nice but when you need tech support or customer service, FORGET IT. They have the absolute worst customer service I've ever experience. First the Asus support site tells you to email your problem(s) and someone will contact you within 48 hours. I did that three times, no one every contacted me. Then when I finally got someone on the phone, they told I didn't have a warranty, however the computer was only 7 months old. I had to send in a copy of my receipt and still no one has contacted me.
    I've own Dell and IBM computers and I guess am not used of being treated like no one really cares once you've purchased the computer. I know Asus looks good, but TRUST me get a Dell, THINK Pad or Apple. You will love Asus until you need to reach a support or customer service agent. Then you will hate them. They want call you or they will give you the run a around.

    Asus Slayer 1/9/11 9:51PM
  • Asus N61JQ-X1. Optical drive failed within a month. USB 3.0 failed frequently. Smart-touchpad does not work as advertised.

    Been with Asus repair for the past two and a half weeks. From what I've been told, they ordered the wrong part twice and have not resolved the USB/touchpad issue. The first CSR I contacted said "I don't have any more info than you can see by looking up your RMA status online."

    Their customer service and repair was great about 3 years ago. WHAT HAPPENED?

    Never purchasing from ASUS again.

    frankwhiteny 1/9/11 8:39PM
  • I bought a Asus K52F laptop on November 19th and my December 21st - it was dead - hard drive was bad. One full month so I couldn't take it back for a new computer to Best Buy. Fortuantely, my customer service with the Geek Squad at Best Buy has been great - so they have replaced the hard drive in a week and a half. However, fighting to get a set of recovery disks has been a nightmare. I had problems with the computer from day 1, couldn't make recovery disks after NUMEROUS tries. Contacted online support - they had no idea what I was talking about. So, when the computer crashed - they basically told me to suck it up and buy the recovery disks. The customer service agent even went so far to suggest that I did something to the computer to make the hard drive die! Unbelievable. Customer service is a JOKE. THey are rude, will not transfer you to anther person when you ask to speak to a supervisor and they DO NOT stand behind their product. Yes, I paid the $59.00 for the recovery disks, but I have vowed to make sure that they have enough bad press that it will cost them FAR MORE than what it would have cost to send me the recovery disks. I will never buy another Asus product, and I will tell everyone that I can not to buy their products - they do not stand behind their products and customer service is non-existent!

    Pat 1/7/11 8:24PM
  • I called asus because my bios kept resetting and I was having trouble getting it to recognize the new memory i bought. The first time I called I was told their members were busy and if I gave them my phone number they would call me back. They never called me back over a 24 hour period. The next time I called I got a helpful lady who hung up on me right before she was going to tell me how to fix it. The third time I called i talked to a guy who told me that i was dumb and so was the lady i talked to earlier, and that there was no way to resolve my issue. When i called back a 4th time, I was told it was an hour wait to speak to someone. So I hung up and called back 5 seconds later and got someone instantly. My issue is still not resolved

    hk12 1/7/11 4:22PM

  • This is a recap of my experience with Asus technical support / repair. I had purchased for myself and school an Asus G73jh-A1 for $1789. This computer itself is fantastic and powerful especially considering its price. It is a true gamers computer. However on in September my AC cord had stopped operating properly. Eventually it just did not work at all. So I called Asus (1-888-678-3688) considering it comes with a 2 year warranty and asked what I would need to do to get a new AC cord. This I thought was something simple compared to what it possibly could have been. Once I got to a support agent and gave them my information she informed me that I would need to create an RMA and fill out a form and ship in the original cord. This made things difficult considering I had school and needed the use of my laptop to do my work. I didn’t have a choice though so I did just that and sent in the power cord. The turn around time I was informed of was 14 business days but that would not be expected I was told because it was just a AC cord. I bought a replacement cable from staples to temporarily use and let time pass. After about a week I still had no word on my new power cord. I decided to call Asus again and figure out what was going on. Upon reaching a agent she told me that they didn’t have any AC cords and it would be about 2 months to receive my new one. This was of course outrageous for such a simple task and would cost me $150 because I wouldn’t be able to return the replacement cable I had purchased from Staples.
    Time went by and in about 3 days a package had arrived at my door that was the new cable. I had not received any form of notification that it was being shipped nor did I have to sign for it. This made me mad because I clearly had stated several times that I wanted to know when my cable would be on its way. I let it pass by after all it was just a power cable and a simple mistake.

    Time went on and in a month I started trying to play games on my PC again on my free time, games such as Battlefield Bad Company 2, World of Warcraft and Dead Space. On each game the time would vary but my computer would just power down with no error or notifications and would take some time to power back up. So I called tech support and followed their advice. First I uninstalled and reinstalled the graphics drivers which did not fix the problem. After that I had to reformat the computer back to factory settings (which is always a nightmare). This as well did not fix the problem. So I had to send my computer in this time which meant creating a new RMA.

    I called Asus and had an RMA created and was told I would receive the paperwork and FedEx label very soon. This call took place on a Friday so as instructed I gave it 24 hours. Saturday had come and I had not received the FedEx label so I patiently waited until Monday to see if it would arrive. Come Monday the FedEx label had not been sent to my e-mail so I called Asus back. I then explained to them that the FedEx label that I needed to ship my computer in for repairs had not yet arrived and I have no clue as to where it could be. She then said she would send me another one and I would receive it within the hour. A few hours went by and I had not received the label yet so I called again and she then told me that FedEx is having trouble making labels at this time and that she will send another and I will get it as soon as the problem is fixed. I then asked if it would be possible to drop off the computer myself so they don’t have to pay FedEx and it saves us both time (the facility is an hour away from me) she informed me that they don’t accept drop offs. I waited yet another 24 hours for this label and it had not yet been delivered to my e-mail address. Tuesday came and I called and explained the problem to an associate and he responded with “we weren’t having a problem with FedEx I wonder why you were told that let me send you another label”. To my surprise within 10 minutes I had the FedEx label in my inbox. I then shipped out the computer.

    Later in the week I had received a e-mail notification from FedEx saying that my package had been delivered and signed. This was the first piece of positive news I had received and I later that day went onto support.asus.com to check the status of my RMA. I put my RMA # into the field and to my dismay saw that it had not yet been received. This led me to believe that my computer may have been stolen so I panicked and called Asus. They then explained to me that the RMA site does not regularly update and they have no way of obtaining information about the computers unless it’s posted on there. This puzzled me because that itself sounded like a very poor way for a company to run. I then asked if there was any way I could call the repair facility and ask if they received it. She then told me that there isn’t any way of contacting the repair facility and all she could do was send out a e-mail that would get responded to within 48 hours which would be pointless. So then I waited for Monday to come around. Monday had arrived and it now said that my computer was “Waiting [WB1] – Waiting for Materials / Spare Parts”. I called Asus to ask what it was waiting for exactly and what the estimated time was. I was told that there is no way of finding out that information. I then asked if it had even been worked on yet. I was then informed that on Friday when I had previously called it was in repair then it went into waiting. I asked why I could not see this and was told that they don’t post notes or a timeline on the RMA site just the current phase it’s in. This was another case to me that sounded like they are depriving their customers of a good experience. When I had previously dealt with Alienware all information and notes on the repair were accessible and posted for the customer to see.

    Time went by and I started to feel like I wasn’t going to get my computer before the new Quarter of school would start so I called Asus to ask if we could speed up the process and the associate I spoke with started to explain the 14 business day turn around time for repairs. This is what he told me.

    • 3 - 4 Business days for the facility to receive the pc.
    • 2 – 4 Business days for the actual repair.
    • 1 – 2 for Spare materials / parts.
    • 1 – 2 for testing.
    • 3 – 4 for packaging and shipping back.

    After that conversation I felt much more comfortable. I waited another two days and called back because it was now 5 days that it had been waiting on spare parts not counting a weekend. I then talked to an associate and relayed the information I was previously told and that it seems like it’s taking far too long. She then told me that actually its 1 – 14 business days for the repair itself to be complete! I then demanded to speak to a supervisor and she asked why and I stated because of the poor service I was receiving. She fought with me until she let me get to a supervisor. I then explained to him what was going on and he said he would send in a request to expedite the process and find out what the pc needed and why it was taking so long. He told me within 48 hours id get a call back. 72 Hours later I called back explaining that I was told I would get a call back and I hadn’t then the associate told me to wait another 24 hours for the call back and that I was probably on a list. This got me even angrier because that is just unacceptable. I then requested to talk to a supervisor and through some arguing I finally got one. Now when speaking with this supervisor I told him the same information that I had told the previous one and that I hadn’t received my phone call back. He then said he made the same request and in 48 hours he would call me back. I politely decided I could wait again.

    2 More days passed by with no sign of a call back so I called furious and demanded the top most supervisor I could talk to (because they don’t have managers… go figure). I then got to Lavar. Lavar seemed to be someone who cared and wanted to help and had then told me that he had an update and that it was the graphics card they were waiting on and that he was sorry that it was taking this long. He apologized like everyone else for the horrible service and assured me that he would be assisting me on getting this done as fast as possible. I waited a weekend and called back on Monday to speak with Lavar who said he would have a update for me. I then was told that Lavar wasn’t in even though he said he would call me that morning. The next day I spoke with Lavar who said he hadn’t gotten any responses from the request and he would make more requests to try and find out what was going on. Like with all supervisors I asked him if he could call the repair facility and ask them what was going on or give me the number. He told me that they are un-able to and that the facility doesn’t have a phone number to call. He said that they have to go through a 3rd party who handles all request. I continued this week calling asking if there were updates and we didn’t receive any and no request got responded to for expedited shipping or speeding up the repair. The next week had come and I called to speak with Lavar and was told he was unavailable and he would call me back within an hour I waited 2 and called back. This time I was told the same exact thing and that someone had spoke with him in person and he would call me back within an hour I then waited another 2 hours. 6 Hours had gone by and I called back and demanded to speak with him only to be put on hold and find out that he had left for the day. At this point all associates told me that there were no new updates on my case.

    A day went by and then I called to speak with Lavar and he wasn’t available and I was furious so I then spoke with another supervisor who tried to assist me. It was more of the same old being told they can’t contact the facility and that requests have been made and there are no responses. I even asked to have the repair facility hold the pc when its done and ill pick it up but I was told that they can’t guarantee that and that they can only send a email asking to do that. He even tried to tell me that even in the case of all the horrible support I have been receiving I am within the 14 business day window. This seemed to me like a way of him dismissing anything that I have experienced as not worthy of extra support or any effort. While on the phone with this supervisor he said “oh we have a surprise here” and then the RMA was updated to “In Final Testing”. This was an hour after the facility had closed that the site decided to update. The next day I called and spoke with Lavar who told me that HQ would send me a call and I could make all my requests to them including my requests for compensation (a 500 GB SATA drive for my laptop). Later in the same day I called back to speak with Lavar because HQ hadn’t called me yet and I wanted to make the requests before my PC was shipped. Lavar was no were to be found and I talked to the other supervisor and had the same old conversation. The next day I receive the FedEx notification and Tracking number… which means I can’t pick it up I presume and it was standard shipping so it never got expedited. After a long phone call to tech support at Asus trying to find out what’s going on I get told that nothing can be done and it’s out of their hands. They told me the same stuff over and over and that there is nothing they can do. So now I may have to wait 5 days to get my computer back which is even more infuriating since its already been 28. After that conversation I realize that the RMA has the address of the facility on it so I 411 it and amazingly am directed to the repair facility! I was told by Asus that they didn’t have a number! After a talk with the associate named Nick their he tells me that

    • They allow people to drop off and pick up packages (Which Asus told me I couldn’t do)
    • Asus took a long time just to order the graphics card and it was to no fault of the facilities.
    • They accept calls and requests by telephone.(Which Asus said they couldn’t do)
    • They can also expedite or increase the shipping at any time before it actually ships.

    After all this… I came to the conclusion that if you ever have to deal with Asus call them as little as possible because the repair facility is more user friendly. You can’t trust what they say and the management is horrible. They will do nothing but say we will and can’t as well as we can only make a requests which never gets responded to by the way. I am still not satisfied and feel like this was handled very poorly and that Asus Tech support needs to be broken down and rebuilt.

    Sinvoid 1/7/11 2:48PM
  • I will NEVER buy their products EVER AGAIN. I made the mistake of purchasing 2 netbooks last year for Christmas. The first one started to have problems with the keyboard, letters didn't work. It was still under warranty by 4 weeks, but the joke of it all is it take 3 weeks to finally get a RMA for the return. It was return within a reasonable time frame, but it is now out of warranty, but here's the joke!! The second netbook has the same problem, but this one the warranty expired 2 weeks after the date. Now the repairs are on me. What I find is ASUS has manufacturing defect issues and they sell their products to the consumers on "if you're lucky it will breakdown under warranty" but "if it breakdown out of warranty, you pay" policy. I've call ASUS to find out what it will cost to get it fixed, NO ONE CAN TELL ME, I have to send it to them and then they will tell me what it will cost!! They MUST think I'm CRAZY !!! Send them the netbook and wait for them to advise. With their service dept. reputation for being known as the worst, I DO NOT PLAN to go through with all hassle I've went through with the first netbook. Second insult to injury, I decided to repair it on my own, guess what, they DON'T ship parts to PUERTO RICE !! WHAT!!! They sell their products in PR, but don't ship parts so you can fix it when they breakdown. I want to know what legal recourse does a consumer have to file a class action against a company like this. Major brand store should be aware and not even bother to sell their products !!!! In spanish we have a saying, "lo barato sale caro" which translate, "what is cheap comes out expensive". I read all the reviews on this product before purchasing and no reference regarding it's service reputation, only NOW is when I'm finding out what a joke it is, after I spent $ 800.00.

    TWINSTAR1954 1/6/11 4:07PM
  • I recently bought an Asus K52 lapatop computer. I had problems from the moment I started the computer and couldn't make the recovery disks. The hard drive died 33 days after I purchased it. Customer service has been a joke. I call, and they refer me to the website. Even though I couldn't make the recovery disks - I have to pay for new recovery disks. Customer service is joke. I have asked for online help which didn't seem like they knew what they were talking about, and the phone customer support keeps referring me back to the web. This is unbelievable for a new product!

    Pat 1/6/11 12:22PM
  • Absolutely the worst service for any product that I've ever purchased. The AC adapter on my EEE 1005 stopped working in November, a month before expiration of the one-year warranty. When I called customer service, they took the information and said they would call back in a day or two. No call back, so when I called them they said their records showed that the product was sold in August and the warranty had expired. I said how is that possible when I didn't buy it from B&H Photo Video until December? And how would they know when I bought it from B&H? Well, it turns out that their records showed when it was shipped to the retailer, and they really had no idea when I purchased it. So I had to submit proof of when I purchased it, which I did. Another week, and no call from them, so I called again. Then they gave me an RMA# and instructions to return the item for repair. Repair an AC power adapter that costs $20 new on the web? Two more weeks go by and no word, so I call again, go through the whole story again, and they say they haven't received it. Luckily, I had Delivery Confirmation and was able to tell them they received it on 12/8/2010. After putting me on hold for 5 minutes, he came back and said oh yes, they found it. It's in the repair center, which is closed right now, please call back on Monday. I called back, they say there is a note that a supervisor needs to talk to me about this matter, but one isn't available right now so I can expect a call within 48 hours. A week goes by, no call back, so I called today. This time, when he asked what I was calling about, I said you have the record in front of you for my RMA#, so you should be able to tell why I am calling. Placed on hold for 5 minutes, then he told me the item has been packed and is ready for shipping. I asked when I can expect it, and he said shipping confirmation should be available in 12-24 hours. Not holding my breath.

    A-sux 1/5/11 11:49AM
  • Just to be fair, I have included all of my emails with ASUS below with editing to remove personal information. I think it is a fun read.

    ***Original Message
    Sent : 12/30/2010 7:48:19 PM
    Subject : Notebook K50Ij

    Contact Information
    *Name : Tom
    *Email Address : removed
    Phone Number : removed
    City : removed
    *Country : United States

    Product Information
    *Product Type : Notebook
    *Product Model : K50Ij
    *Product S/N : removed
    Place of Purchase : Office Max
    *Date of Purchase : 2010/11/30

    *Operating System : Windows 7 64 bit

    Problem Description
    The right hand display hinge cover was loose when we unpacked it from the box on
    Christmas day, and it will not stay attached. Need a new hinge cover:

    ***FIRST Response from ASUS:
    From:ASUS TSD
    Date:2010-12-31 08:08:35

    Dear Michael

    Thank you for contacting ASUS Customer Service. Hi, unfortunately, the faulty is hardware related, please fill-out the online form to request a RMA/Purchase order to have your unit repaired. ***website removed to allow submission***

    This will auto generate a 6 digit service number. You can response to this call with the service number that was provided,
    from there we'll start the RMA/Purchase process

    Fill out this form before calling. Please provide your Product S/N and the service number when you call in. The telephone number is 888-678-3688 for Notebook Technical Support. Monday thru
    Friday 7:30 AM to 6 PM Pst. As ASUS US will not sell repair components for our notebook product line. All repairs must be sent into our repair center to be fixed.

    For more information feel free to refer to our self-help pages by clicking
    the links below:
    Troubleshooting -
    ***support websites removed to aid in submission***

    If you continue to experience issues in the future, please do not hesitate
    to contact us.

    Best Regards,
    Leo

    ***My response to Leo
    Sent : 12/31/2010 3:40:16 PM
    Subject : Re:Re:TSD Notebook K50Ij

    1st, my name isn't Michael
    2nd, Are you serious, send the entire unit in just to get a defective hinge cover fixed. It is a snap on part with no screws.
    3rd, I will be forwarding your email to the customer relations department of the store
    that I purchased the laptop from (Office Max) so that they will know what service after the sale means to Asus.
    4th, Why would I expect to purchase a repair part for a manufacturer's defect?

    TOM

    ***ASUS Response #2 with the correct name this time
    From:ASUS TSD
    Date:2011-01-04 02:18:44

    Dear Thomas,

    Thank you for contacting ASUS Customer Service. I am sorry for the inconvenience. As ASUS US will not sell repair components for our notebook product line. All repairs must be sent into our repair center to be fixed.
    If you unit has been purchased within 30 days from the printed date on the invoice. The customer can request to have the unit replaced. This how ever does not automatically guarantee a replacement will be given there is certain conditions that need to be meet in order to qualify for a replacement Notebook. The customer must provide proof of purchase and the reported problem needs to be duplicated and only if it is a hardware related will the Notebook be replaced at that time.
    Thanks for your unstanding!

    Best Regards,
    Leo
    ASUS Customer Service

    ***My most recent reply
    Date:2011-01-04
    OK, there is a point where common sense either takes over or I have to assume that you are beyond hope and I flee from your products like they have a disease. It makes good sense to require that all products should be returned when you are just speaking of motherboards and processors, but for consumer end units it is idiotic at best. I have been a desktop support technician in some form since 1994, A+ certified for longer than I can remember and certified to work on Dells for many years (until recently when I allowed those certifications to expire). I have experience dealing with customer support, I know my stuff and I know hardware manufacturers - and what you propose is inefficient, unnecessarily costly and unproductive.

    I have had one item replaced previously on a personal laptop that I purchased from Gateway - the hard drive failed. I did not have to send it in or return it to a depot. I did not take the unit to a Gateway store. They sent me a new drive, I replaced it and I returned the defective drive to Gateway. I would make the assumption that Gateway recovered part of their expense by returning the drive to Western Digital themselves. I could have seen them requesting the return of the computer to replace a hard drive, but they did not. My understanding with Dell is that they also consider hard drives and other incidental items as being user replaceable. I bring this up just to say that I am basing my expectations on industry best practices. Some items are user-repairable and some are not.

    The part that I need is part number 13GNV410P250. It is a small black piece of plastic that covers the right hand hinge (and left hand hinge for that matter, they are the same for both sides). It can be installed by almost any primate in 10 seconds and the cost of the part is $9.99 plus shipping retail. The piece is obviously mass-produced for just pennies as it is used on all of the following models: K50 series (K50AB, K50AD, K50AF, K50C, K50ID, K50IE, K50IJ, K50IN), K51 series (K51AC, K51AE), K52 series (K52F, K52JB, K52JC, K52JK, K52JR), K60 series (K60I, K60IJ), K61 series (K61IC). Shipping the laptop with insurance in just one direction is more than the part is worth and it deprives me of the use of the laptop.

    Finally, why would I expect to purchase a replacement part for a laptop that is under warranty (purchased on November 30th) and which came out of the box with the issue? I only ask because you keep saying "sell" when you should be saying "provide." Also, as for me understanding, I do not. Thanking me in advance for understanding may be polite, but is actually presumptuous. To demonstrate my point, I will close my email this way.

    Thank you for shipping me the replacement part without delay,
    Tom

    twbradio 1/4/11 12:33PM
  • Bought a 5770, went bad after like 32 days, right outside the warranty, so I had to RMA regular, they sent it back in like 3 weeks, then that one failed after another 2 wks, sent that one back, and they have had it for 1 month now and haven't given me any real information on where my product is or if it is even up for repair.

    Anonymous 1/2/11 6:55PM
  • I purchased a Eee Pc 1201T. The wireless adapter did not work. I placed three phone calls to customer service. Each time I waited over 25 minutes on hold to connect to a live person. I spent close to an hour with the first customer service representative attempting to download drivers, etc. He was patient and knowledgeable. However, we got disconnected and I realized he never asked me for a connect number. So, I called back and the next guy did not listen when I said what I had already tried with the first guy and we spent another hour or so trying to resolve the issue until finally he told me he had to go and I needed to call back later. A few days later I finally had the patience to call back. This time the representative was impatient, sarcastic and difficult to understand. The end result- I need to pay to ship my Eee Pc to them to fix and I may have it back in 20 days. I wish I bought another product.

    horrible customer service 12/30/10 1:00PM
  • I bought an Asus eee 1018P in October and it stopped working after about 2 weeks. After going through the process of calling them and trying to troubleshoot the problem over the phone, I ended up sending it to them for repair. I was expecting to be without the netbook for 2 weeks - give or take a few days. This was not the case.

    They had this netbook for 2 MONTHS! They never answered any of my e-mails, or provided me with any "real" information when I called them. I came to the conclusion that I didn't even want the netbook any more. I told them they can keep the netbook, just give me my money back. They told me that "they don't give out refunds because it's not in their policy."

    I bought this netbook for writing essays for school. The semester is now over, and I've written 7 essays - without the netbook.

    This was by far the worst customer service experience I've ever had in my life and I will never buy an Asus product again. I hope other people learn from my experience and steer clear from them. They aren't a reputable company.

    mscmatt 12/30/10 9:30AM
  • I received an ASUS eee Netbook 1005PEG for Christmas. While surfing on Amazon last night, Dec 27, I got the ‘blue screen of death’ (which I’m told is extremely unusual and generally severe on Windows 7). After an attempt at restart, I got a boot error message and the hard drive began to chirp and chatter (like a broken needle on an LP record). I called their 24/7 US-based customer service. I was on hold for 15 minutes & finally hung up to try again during the daytime.
    I called today (Dec 28). I was on hold for 15 minutes again and finally got someone who barely spoke English (this is US-based customer service?). After spelling my name 6 times, we moved on. From the beginning, he made it sound like I had broken the computer (there are 7 laptops in my living room right now---3 Dells, 2 HPs, a Toshiba, and a Mac, so I know how to use a laptop). He said “well what have you done on the computer since you had it?” and continued to pressure me when I assured him I had only surfed the internet (that is, after all, what a netbook is made for).
    He attempted to instruct me on a reboot although I had said I had tried it last night & the hard drive kept making more noise, which I told him (asked me to press F2 to get to the bios and questioned me when I told him I didn’t have the option on the screen that he wanted. He also asked me to press F9. I’m not sure what that does because I got the same error message as I had before). Finally, after 20 more minutes, I got an RMA to send the thing in for repairs (after providing, spelling and verifying my email address approximately 13 times). He told me I would have to pay the shipping to them (but ONLY after I asked) and they would (kindly) send it back at no cost. This is a $300 computer that was turned on for 36 hours. I would have to pay 10% of the purchase price to send it back. Reasoning was to no avail, he kept repeating the same lame phrases. I was put on hold repeatedly. I asked to speak to his supervisor; he didn’t have one. It’s now about an hour after we started.
    I moved on and asked for the state that ASUS in located in (I am filing a BBB complaint). At first he said he had no idea where they were located, then he changed his story and said they were in Europe but had no idea where. After yet another hold, he told me they were headquartered in Freemont, CA. I asked for an address. After more pressing, he said he wasn’t allowed to give their location.
    We then moved on & I asked for his name and service employee number. Again, he’s not allowed to give that information, not even first name. Then I asked for his HR number or some other identifying number to connect him to my complaint.
    HE HUNG UP ON ME!
    I hope they monitor THAT conversation.

    Cathy 12/28/10 3:21PM
  • The worst non-support in every way -

    Anonymous 12/28/10 1:40PM


  • This was my first Asus product purchase. I have owned other brand names. I bought this computer as a thanksgiving gift for my friend. The computer was not functioning properly and he did not get any friendly service from Asus; therefore, he shipped it to me from Texas to Florida. I was also handled very poorly by the Asus technical support. I had to call several times for them issue the RMA; However, they refused to provide free shipping service as other computer manufacturers such as Sony, HP, Dell, and Acer do.

    I received the computer last week from the product repair service but the mouse and power cord were missing. I talked to Mr. Andrea, who is another customer service representative, on the same day. He issued the service no #1081324 . He informed me that they would do an investigation and will let me know the status momentarily. I am so confused. I have not been able to use the computer yet. I have lost so much money and time already. Please let me know what I should do.

    Anonymous 12/24/10 9:38PM
  • I purchased a T101MT touchscreen netbook, it arrived and the touch screen did not work, it sent it in for repair it came back quickly but all they did was reload the software the touch screen still did not work. I sent it in for repair the second time, that was now 35 days since they checked it in at the repair facility and it is still in a status of repairing. I have had multiple calls to supervisors always get the same answer "we will call you back in 48 hours" dont hold your breath!!!!!!!!!

    mikeyc 12/22/10 6:50AM
  • My ASUS laptop battery failed after about a year. Sent it to ASUS under warrantee, following their directions, using FEDEX. Called them after several weeks. After about 1 hour of holding during 4 calls, finally got "Troy" who said he'd personally follow up with me in 48 hours. Two days later I called them back. Didn't get Troy. Made several more calls, totalling about another hour of calls, mostly on hold. Finally reached someone who said they'd made a slight error on my service order number, and that they'd let me know what the status was within 3 to 5 days. Finally, today, the replacement battery arrived, with no calls or emails from ASUS. I'm very disappointed with their service, and I suspect that if I hadn't made repeated calls, my battery wouldn't have ever been replaced despite the warrantee.

    Disappointed 12/21/10 10:24PM
  • first i bought a dell desk top, i like.
    then i bought a asus desk top. when i need tech support for my out of warrenty dell it's free. my asus i have to pay.


    never buy asus, you are throwing away your money. you might as well burn it at least you can stay warm for a few.

    scott keeler

    scott keeler 12/16/10 10:06PM
  • I've had to deal with ASUS support twice. Although I like my G51J laptop the support were utterly useless. They seem to try to hone in on any reason to pass the buck to some other place like Microsoft or Logitech or Razer or Western Digital and get off the phone. I'm VERY dissapointed and it may cost them any future business with me.

    ColRodan 12/11/10 2:11PM
  • This company sucks. Laptop lasted two months then crashed. Sent unit in and still have not received it back. The mother board is bad and they can not get a new one in. Worst experiance I have ever had with a company. I'm out 700 dollars. Don't be stuipid, buy someone elses laptop, Anyone elses laptop. I'm going to sue them.

    Art 12/9/10 3:16PM
  • The customer service for this company is the worst that I have ever encountered. My unit was less than 5 days old and had to send back. Unfortunately, I have still not received my computer over 25 days later and to top it off they cannot even tell me when I will get the computer back...I am sick to my stomach that I have invested $900 into a laptop and that I have no recourse. I call and no one can help me. They just tell me that my case has been escalated. Call back in 2 day,,,, call them ... call back in another 5 days.. will it ever end..

    Anonymous 12/8/10 8:13PM
  • ASUS CUSTOMER SERVICE ABSOLUTELY SUCKS!!!!!!!!!!!!! THEY ARE EXTREMELY NASTY AND THEY TRY AND MAKE YOU PAY FOR SERVICE EVEN IF YOU ARE UNDER WARRANTY! BEWARE!

    ASUSSUCKS 12/7/10 6:28PM
  • Asus after sales service is the worst that I have come across in a long time. Before sending my laptop for repair, I specifically asked them how long it will take to receive it as i'm moving overseas soon and told that I would receive it before leaving the country. It's now been 3 weeks since they received the unit and i still haven't received an estimate of the cost of repair as the unit is no longer under warranty. I've gone back and forth with customer service, and they have no idea what they're talking about. I think they're reading from a script. They always tell me the same thing, word for word, whether it be the customer service reps or the so called supervisors. I think the customer service hotline is somewhere in the carribean and they have no idea what they're talking about. I'm leaving the country in less than a week and still nothing. I am so frustrating....

    Anonymous 12/6/10 11:21AM
  • Their after sales service suck. I bought an extended warranty for the eeePC, tried to activate it but had a problem. So I called the Asustek line, was told that they will check and get back to me. 1 week later, I called them again, and they gave me the same respone. 4 weeks later, I called again and they are still checking on it???!!! From what I see, they are either not working or damn inefficiency.

    Anonymous 12/5/10 10:41AM
  • they don't know how to call back. plus, everytime you call their number, it take 5-10 calls before they answer. my laptop's been with them for more than 3 months now, and there has been no progress at all.

    not happy 12/4/10 5:38PM
  • My experience with ASUS has been horrible. I am a first time buyer of a laptop and the products they sell seem to be great until something goes wrong. A month after buying my laptop it crashed. I sent it to the service dept. who didnt only return half my power cord and swapped out my HD and gave me only half the memory I bought my laptop with. They're customer service deparment are all people from India who just don't seem to care. They told me three different times that I was supposed to recieve a phone call. I have called them ten times so far and my laptop hasn't even been working for the last month and a half. I hope ASUS is reading this and can do something about it SERVICE#1042722 because all I have been getting is crap.

    Anonymous 12/1/10 10:53PM
  • Read about Asus reliability and customer service and took a flyer on a laptop. I wish I had seen this site first.

    Skully188 12/1/10 8:08AM
  • Asus has customer service??? Couldn't even get help with registering my new computer for the warranty coverage online. I phoned, emailed, put up smoke signals, no response. I just packaged the laptop up for return to Amazon. There, to my knowledge, wasn't anything wrong with the laptop but if I can't even get a response regarding registering for the waranty...what if I did have a problem and needed customer service? It's a shame, too. The laptop appeared to be what I wanted but I like a company with a no hassle approach that stands behind its product. There. Thanks for letting me rant.

    Anonymous 11/30/10 3:55PM
  • Horrible!
    The labtop simply stopped working! Then I called them and said that my warranty is not valid and I need to send my documents... then, ?I did not hear back from them in 2 weeks (kind of hoping that the warranty expires)... finally I called and they said I need to send it back with my money! My Goodness! Go screw yourself! You cant sell a crappy thing and ask me to pay for the shipping! Then I asked to talk to the manager and they said the manager is busy... hahahahah.... like he got diarrhea ... horrrrriiiiiibbbbbllllllllllle

    Arash 11/28/10 8:47AM
  • Its taking 2 weeks so far for Asus to get parts for my G72 notebook and still no luck. I call and they say the same recorded answer that they teach them to say. Asus service is as worse as sears!!!!!!!!!

    darkwave 11/27/10 1:45PM
  • this company tells its customer service reps to prolong the calls to try to make the customer deal with it at a later time, "hoping" the warranty runs out! this is by far the worst company out there as far as customer satisfaction goes 30 days after i purchased a desktop i had problems with it and it took 4 months for them to return my voice message was forced to leave because there is no 24 hour support if you dont HAVE MONEY FOR THEM

    Anonymous 11/22/10 11:43AM
  • To get to customer service, it's option 2 then 1, not 2 then 2. That being said, most of the people I've talked to at that number have a pretty thick accent and really have NO idea what they're doing and have no technical knowledge whatsoever.

    Mully 11/22/10 10:08AM
  • DO NOT SUPPORT THIS COMPANY. Unfortunately, I got to find out how terrible ASUS customer support is. I have a defective sabertooth x58. It will not post 70% of the time when there is a video card in the first pci-e slot ( Have tried more than one video card) posts 100% when the card is in the second pci-e slot. Problem is I have SLI and need both slots. I need advanced replacement due to the fact that this is an office computer. I had to jump through hoops to get them to finally send a request to the plant to see if they have an available boards "in stock".
    Was told to look for an email that I needed to fill out for the advanced replacement. Received no call back or email. Called them and the request was received back from their warehouse and said they had no boards in stock to replace mine in advance (you kidding me?! this is a brand new product line!). I was then told my ONLY option was to RMA the board and it will take two weeks "maybe" (what a joke). Judging from how many people still receive malfunctioning parts left I know my sporadic issue has no help of being fixed without sending it back multiple times. Luckily for me the two asus gtx470's and asus essence stx are still within 30 day return. I will be returning all my ASUS stuff out of principle. Good thing tech support seems like they dont enjoy their jobs because they wont have them for much longer if this continues.

    Down with Asus 11/17/10 3:49PM
  • ASUS lol

    Well I have always been a strong ASUS supporter until my recent encounter with their customer service. I've always used their motherboards and laptops. Well recently I've been having a problem with my video card overheating on my G60VX. So I call up warranty. First they try to tell me I'm out of warranty when I purchased on dec 18, 09. So after sending them proof of my receipt they finally determined that I am within warranty.

    They then tell me I have to pay to ship it to them. They refused to send me a graphics card and I offered to give them a credit card to put a hold on. "Not supported for my warranty" is what I was told. I would love to know under which laptop that is supported for. I love how they sell 1000-1600 laptops and don't back up their warranties. Every other company I've dealt with; Microsoft, AT&T, BFG, Sparkle, Alienware, New Egg and Tiger direct. All have great customer service. Send you an shipping label (which ASUS refuses to do) and keep you updated and take care of issues in a timely manor. Unlike ASUS which refuses to do any of those things. They also will not let you speak to a supervisor if you are unsatisfied with the rep you are speaking with. You just have to hang up and get someone else. I've had 3 reps hang up on me after asking to speak with a supervisor. 1 put me back in que and I received another rep who was unaware as to why I was on hold lol

    Now I don't expect much. I just expect to be treated respectfully and to not have to pay for the companies equipment malfunctioning.

    I am ashamed to say I own anything ASUS at this point and will not purchase another ASUS product until I see improvement on their customer service.

    I would like to say I'm sorry for anyone who has to deal with them. If you have anxiety problems I recommend taking a xanax before trying to deal with them in any way shape or form.

    nefarious 11/17/10 3:00PM
  • I bought my asus Eee PC in March, the power converter went out in November. I called to have it replaced and had to send my receipt in to prove it was under warrenty. After calling back 5 times I finally was told that indeed it was still under warrenty and to get the power cord replaced I had to send my PC in with the cord. If I wanted to get it replaced I had to order one and Amazon had one for around $10. This is unacceptable since all they have to do is send me a new power cord. They have no plans to honor any manufacturers warranties and know that if they jerk the customer around long enough they'll give up. I will replace this with some other brand when the time comes

    Pinochi 11/17/10 1:31PM
  • I purchased a Laptop on Aug 2 2010 and it seemed to work fine for the first 2 months. One day while working on it, it lost power and it would not turn back on, i had to return it to Asus. It was delivered on 10-21-2010 to their repair facility and as of today I still do not know what is wrong with it. All I keep getting from the customer service department is "they are waiting on a part to be delivered", my question is, what part and how can it take 3 weeks to get a part delivered? They tell me they will route this up to tier 2 and I should have an answer within 48 hours. I wait a week and call back only to get the same replies. Makes me wonder if they really know whats going on or if they are just reading a script? Because word for word the answers remains the same. I have asked to speak to a supervisor and low and behold I get the same response. Does anyone know what's going on at this company? Asus has had my laptop almost as long as i had it and they can't fix it. I will give them until 11-21-2010 to give me some answers or replace my laptop with a new one. After that I draw the line and take my problem outside the Asus network and get my questions answered or my laptop replaced.

    As One 11/17/10 12:18AM
  • When I first purchased my Asus laptop the sound wasn't working correctly so I brought it back to best buy and they issued me a new one. About a month and a half after I had the laptop the DVD RW Drive stopped working so I brought it to best buy and they sent it in to be fixed. I had to wait 2 and a half weeks with no laptop. When I got it back it was all fixed and working and now not even 6 months after I purchased it the same exact thing happened, the DVD drive is not working. So I'm going to have to send it in wait 2 or 3 weeks without a computer until I get it back just to have the same thing happen in a few months. That seems to be the pattern here. At this point I am just looking to get a new laptop (Not an Asus!) I would not recommend buying an Asus computer to anyone! Invest alittle more money and get a computer that is actually reliable.d

    Anonymous 11/16/10 4:42AM
  • My son has been calling ASUS for the past two weeks with five I repeat five different phones three cell phones and two home lines and asking for a manager. Our Asus has been returned and sent back to us with problems each time. Now they say (corporate) will call us back to rectify the problem. We don't get a call we call back the next day. I have now made a formal complaint with the State Dept. of Consumer protection and if we don't hear from a ASUS Rep. within the next two days, we are calling our local Television Station who helps John Q. Public with issues such as this.

    Anonymous 11/15/10 1:43PM
  • On 9/18/10 I sent my laptop to Asus repair facility for repair of the backlight on the keyboard. Asus attempted to deliver the laptop back to me on 10/7/10. Due to death in my family I missed the pkg b/c I was out of town. Missed call from Asus on 10/15/10. I returned call on 10/16/10 812-282-2787 at that point I was advised they attempted to deliver the pkg. I stated I was out of town and the reason why, stated when I was returning 10/18/10. I was assured by rep he will contact Fedex to hold the pkg. I went to pick up pkg at fedex they informed me pkg was already returned to Asus on 10/13/10 and was signed by M. Provenza and a tracking # was provided as well. I called Asus on 10/19/10 shared information received from fedex about the return of the pkg. After 20 minutes speaking I was told a supervisor will contact me w/in 72 hrs. Have not received call from supervisor, contacted Asus again on the following dates to no avial, each time spoke with a representative the call was concluded by them telling me someone will contact me with in 72 hrs. and no one ever does. The dates of contact are 10/16, 10/19, 10/20, 10/25, 11/4. I still have not rcv'd my laptop. I have been refused managers names, and contact information. I have been refused facility contact information and I still have not received a phone call or the return of my laptop to date, 11/15/10. I have made every reasonable attempt to resolve this matter and to receive my laptop. At this point I have lost out on employment opportunities because I do not have my lap top, and I am requesting help in resolving this matter. On hold as I type waiting for Supv. Devaughn to pick up on line...line has been ringing constantly for 10 minutes straight. Can anyone offer any help just want my lap top back. I considered getting another Asus laptop for my daughter as a graduation present, b/c of this issue got her a HP instead. This is absolutely ridiculous what can I do......

    GA GIRL LAPTOP HELD HOSTAGE 11/15/10 9:11AM
  • Asus has been a horrible company to deal with. The customer service is horrible and my problem never gets resolved. There is never a manager to speak with and they put you on hold for really long times. Nothing is really covered under their warranty since the laptop came from best buy. My laptop was broke after they admitted that the problem I was having was a known defect with the computer, they claimed that it was not their problem. Really, they manufactured the computer and said the problem I was having was a defect, how could it not be their problem!!! I will never purchase an Asus product again. I am extremely unsatisfied.

    Anonymous 11/14/10 3:57PM
  • will never buy another asus product again. dont get me wrong - the products are great...for the money - but THEY WILL NOT HONOUR WARRANTY - check the web for other comments if you wish...I'm hardly the only one with the problem. "Someone will call you back..." "Your query has been passed to a representative" - this is as much as yo ucan expect from asus support

    coffeephilosophy 11/12/10 1:27AM
  • I have had a 100% a failure rate with ASUS. I purchased 2 laptops. BOTH hard drives failed in the exact same manner.BOTH cooling systems failed as well. It was a nightmare to get repairs and shipping labels. I had to send one back the same day I received it because it wasnt fixed properly. The 2 year warranty is a joke. I was told since I bought the computers at Best Buy, my warranty was void. (I called Best Buy. They were unaware of this policy)I had to replace one hard drive out of pocket. NEVER AGAIN!!

    Dianna 11/11/10 5:09PM
  • I recently tried to contact Asus to get some replacement rubber feet for my Eee laptop as my local electronics store had nothing that would work.

    I e-mailed them five times without response (I must have been bored, in hindsight), then I tried calling them. They said they would send me an e-mail with instructions since the rep and her manager did not know how to deal with my request. As you can probably guess, there was no e-mail. I called again, they lost the old service report despite the fact that I had the number, the agent's name, and the manager's name as well as the office.

    Keep in mind, this is just to replace rubber feet on my laptop so it doesn't slide on my desk when I type. I can't imagine trying to rely on these incompetent (as there is no better fitting term for someone incapable of performing a basic mandated function of service) customer service representatives for a serious troubleshooting or repair issue.

    While I came with a solution to my problem, and I still like my PC a lot, at this point I can't recommend Asus products to anyone. Even if they function fantastically, if you are unlucky enough to have an issue with then you are in serious trouble.

    Latrine 11/10/10 11:34PM
  • had a very bad experience. monitor failed after 3 months. customer service had nasty persona. told me after only three months mind you, repair would prb not be covered.

    i have no idea why the monitor failed. the computer was treated like a faberge egg for the SHORT time that i had it.

    screen also looked to purple and the resolution was poor even when put to max quality.

    when i went to fill out the paper work to send it for repair, they wanted me to sign that if it was lost or damaged in their care they werent responsible!!! hahaha. your godda*n right you will be responsible.

    also wanted me to fill out complicated technical info that a lay person wouldnt know.

    wont even send you a box to pack it in. they want me to pack the pricey lap top and i am shi* out of luck if my packing skills are not up to standard.

    tried to make me pay for the ship till i demanded a label.

    then i found this website and decided not to send it to that wasteland of a repair shop. i am trying to get the money back from amazon.com.

    if not, i will file every complaint known to man. i will make it my life's work.

    Anonymous 11/10/10 1:47AM
  • Unbelievably bad. My dealings were to pursue the repair of a notebook under warranty. Website status said "repairing: for a solid month. Tried to get more information about what/when from customer service every week during that time and was met with cordial incompetence and ignorance. 3 Promises to call me back with further information never happened. 5 Times the call was disconnected. Longest hold for supervisor was 45 minutes, when that call too was dropped. 3 Different explanations for the delay by CSRs, I assume complete flights of fantasy. Still haven't spoken to a supervisor despite hours on hold for one, still no info on the holdup nor ETA, still no computer.

    Never again ASUS.

    magisterludi 11/9/10 9:47AM
  • Tech support have no solution,and hang up the phone.3 times

    kapcinka 11/4/10 3:21PM
  • DO not buy from this company if customer satisfation is important to you. I purchased an ASUS UJC30 notebook from them in the spring and registered the product on the ASUS website. THe product had a defect and was sent in for repairs with the first 30 days. A month ago the computer suffered a fall the consequence of which appears to be a dent. Fortunately, I thought, I had an ASUS which is covered in the first year not just by the standard warranty (which is supposed to be 2 years) but also with a 1 year accidental damage warranty. I contacted ASUS to make sure I should not have it checked out so that I would not be caught with a denial of the warranty in the second year because of the dent. I was shocked to find that ASUS does not consider the registrtation of the product on their website to be sufficient. A second registration is also required according to them. It is clear that this company has no interest in its consumers and will use any excuse to avoid responsibility. I WOULD RECOMMEND NOT BUYING FROM THIS COMPANY AS THEY WILL NOT STAND BEHIND THEIR WORD.

    R 11/4/10 11:30AM
  • I am another victim of the nvidia 8600 GPU debacle that Nvidia has perpetrated. ASUS has repeatedly brushed me off EVEN WHEN IT IS A KNOWN DEFECT ISSUE. Lets pass up the fact that they didnt even listen to me and were even rude. They have lost a lifetime customer- COMPLETLY.

    old doc 11/1/10 6:32AM
  • Well the saga continues..finally got a real live person to find a tracking number for me. Shipper was FedEx. The good news is ASUS did ship the board. I quickly punched in the number and the only problem is THEY SHIPPED IT TO NEW HAMPSHIRE!!!! It is my board as the paper work does reference my RMA Number. Now the only problem with that is I LIVE IN FLORIDA!!! At the present time FedEx has the package in New Hampshire and are holding it as they couldn't find me. Small wonder eh?

    I know what your thinking...NO I never lived in New Hampshire...go figure.
    Either one of two things they hire people in the RMA shipping dept. that are dumber than two sacks of hammers; or they hired a committee to work on their computer system.
    I have no idea how this is going to turn out or even if it will. The board will be obsolete before I see it again.

    ultra_classic 10/26/10 2:12AM
  • I sent my M3A78-T motherboard to ASUS Repair USA for an RMA warranty repair on 10/10/2010 on my dime of course. According to the repair ticket (I have snagged a screen copy of it) the repair was completed and it was final tested and sent to shipping for return. Great I thought.....WRONG!
    No one has been able to give me a Tracking number or even a shippers name for my board. In spite of 2 e_chats with dismal results. One telephone call..no results, and finally a regular email.
    I couldn't wait any longer so I had to call New Egg and overnight a new board(NOT ASUS)and while I was at it my other four computers had the same M3A in them so I thought I would replace them all now before the next catastrophe. Board was only 1.9 years old at time of issue.
    I have resigned myself to the fact I will not likely see my board again. My mistake was buying ASUS in the first place.
    Live and learn. It seems no one has a role of responsibility in this company especially 'service/repair'.

    ultra_classic 10/25/10 12:27PM
  • I can't warn anyone strongly enough to run don't walk away from ASUS. I purchased a desktop from thing last November and have had nothing but trouble. It all stems from the fact the computer came with a pirated copy of Windows 7. Nothing works, it is the biggest farce I've ever seen. I've contacted the better business bureau. Next stop is the attorney general.

    cliot555 10/19/10 5:31PM
  • This is one of the worst companies for customer service that I have ever dealt with. I purchased a netbook, and after 5 short months, the DC pin disconnected from the motherboard, and it melted the power adapter.

    When I sent the netbook in (at my own expense) I wrote a note to the techs, like I was instructed to. I told them EXACTLY what was wrong,and yet when the netbook was returned 2 weeks later, I got the same adapter back.

    When I called again, I was given an advanced RMA for a new adapter and promised a fedex label to send the old one back (this was ONLY after I refused to send the entire laptop in again)

    I waited a week for a label, and when I called, a rep told me that they don't send labels, and no one would have told me that. So, she called me a liar.

    I finally sent in the old adapter, at my own expense, and two days later, my windows starts telling me that it is not genuine and I need to buy a new authentification code. I called again, expecting help, and had to send the WHOLE unit in AGAIN. At least this time they sent me a label. But I was assured that it would be handled expediently and I would have it back quickly.

    NOW - I have been without my netbook for almost two weeks, I am a graduate student who has had to borrow peoples computers to get my work done...I finally get my shipping notice and it'll be another week.

    Ludicrous, awful, trainwreck of a customer service experience. I will never buy one again, and I will tell anyone who wants to buy one how awful this has been.

    Angry Student 10/15/10 8:17AM
  • I bought a ASUS X83V from Best Buy last June 2009. I have now read they have a 2 year warranty but they are telling my I have a 1 year warranty.
    Anyways right before my alleged 1 year warranty expired, June 2010, my Notebook just crashed no power after the run around they finally let me send it in. It took around 4 weeks to fix and when they sent it back they claimed they did nothing to it as it was working properly.
    I have to say when it returned it was working properly but I had already purchased a different brand computer and gave this one to my daughter. She was gone almost all summer so the computer has basically only been used for about 2 months.
    Last night it did the same exact thing and I called tech support was on hold for over an hour. The Tech I spoke with told me they had replaced some parts in the motherboard(I was told before nothing was done). I was told it was out of a 90 day repair warranty and they could not provide me in writing with this warranty. Spoke to a supervisor after 30 plus minutes of hold time, meanwhile instead of awful elevator music I had to listen to a constant ring. I guess they thought I would give up and hang up. Not me I waited it out. When I spoke with Supervisor he did nothing but repeat himself about how unfornately he could not help me, and he could not give me a phone # or address for complaints. I will fight this tooth and nail. But will never buy an ASUS computer ever again. I basically have an overpriced paperweight. NEVER AGAIN

    outspoken311 10/14/10 7:58AM
  • Hi all,

    As a word of advice, my experience with both ASUS and their EEEPC 900HA was very bad.

    After a couple of months, without any drop/damage/incident, the netbook simply stopped booting (BIOS issue). The exact same symptoms are clearly documented with 900HA, as I saw several such complaints on the web thereafter.

    I've spent hours trying to fix it (that's what I do for a living) and documented a caseID with links and videos found on the web which clearly shows that this issue is common. IE: http://www.youtube.com/watch?v=TeZo5Etxjqw


    Then I shipped it to customer service.

    Unfortunately, the netbook was apparently damaged in the transport and Asus asked me to pay nice fees for reparing it without fixing the issue in the first place. At that point I decide to just get over it, but never buy again from that company.

    I beleive that if customers ship back a defective product because of a frequent and known issue, the least a company should do is to ship back a working device, as they already made their profit off me. In my case, I received my useless "pack of plastic" back. This adventure with ASUS cost me money + time.

    I still beleive on the durability of notebooks, as my trusty Toshiba Satellite is starting its 7th years without any incident :-)

    Right now I feel downright stolen by Asus and the least I could do is to warn other future laptops owners.

    Stephane 10/13/10 5:15AM
  • On the telephone for 4 HOURS (after 4 disconnections) trying to locate my netbook. They sent me the wrong RMA number and then tried to dodge the fact that they'd made a mistake. Thankfully, I saved the email and used USPS, with delivery confirmation or I would have no recourse. Still not sure where my computer is or when I'll get it back. The worst customer service ever!!

    NoASUS 10/5/10 6:47PM
  • I spoke with ASUS support and was told that I could get a motherboard repaired for $120 in July of 2010. They sent it to me in August and saying it was swapped out, but it was the same motherboard.

    I sent it back for another $20 and it has been sitting in their repair shop for nearly two months.

    I called and was told
    1) ASUS is waiting for a replacement and might hold the motherboard "forever" without replacing it.

    2) They can send it back to me broken.

    3) There are no supervisors and they have no place to register a complaint or elevate the issue and there is nothing I can do but file a complaint with the Better Business Bureau.

    This is horrible customer service and I warn anyone from dealing with these irresponsible, unethical crooks.

    Burned By ASUS 10/5/10 12:55PM
  • Nine weeks tomorrow since Asus arranged the collection of my faulty laptop. I refused three offers of a reconditioned replacement as none matched the spec of my own. Finally they have agreed me a 75% refund of cost (after some haggling) but now I am told that I have to wait up to 30 days more for the refund to be paid. Totally unacceptable!

    JuneJunie 10/5/10 12:43PM
  • Two weeks of running me in circles for a problem the laptop has already been sent in for once ! So so so not impressed. They've promised call backs on THREE occassions. How many of those times did they actually call back ? ZERO times. If you're going to get an Asus get one from a store that will deal with malfunctions OR hope that it never breaks down. Absolutely horrible service.

    Technicolour 9/29/10 8:33PM
  • Tried to get email support from Asus on a Netbook. The response time was OK with a response within 24 hours. But the response was less then helpful. Basically blaming my Home Network for poor WiFi speed even though the rest of my computers were much faster then the Asus netbook. I think they are covering up a poor design.

    jescott418 9/29/10 5:11AM
  • bought an asus g73jh-a1 gaming laptop 4 months ago. it cost around 1900 dollars. got grey screen of death on the first day. the problem was a faulty hd5870m graphics card, after 6 days, the wireless lan card stopped working for my house lan, and now it only works for some lan networks not others. the laptop wudnt be able to reboot after going to sleep. windows seven cudnt go back to previous drivers in normal mode and had to be put in safe mode.

    called asus customer service, they sounded nice, and had a fedex pickup my laptop for fixing. i called twice to check, long story short, it took over a month to get my laptop back.

    the accompanying document claimed that the vga card had been replaced, i tested the laptop, and i got the SAME grey screen of death and system crash on demanding graphics loads. but now atfer the crash all video playback started to stutter and windows started to freeze, the lan card worked the same so it wasnt handled.

    now im at school and cant afford to part with the faulty laptop because of college work. thanks for nothing asus, it took me over 2 months of backbreaking work to earn that money.

    me 9/22/10 5:36PM
  • After calling ASUS and being informed that my unit was out of warranty, they told me to go to their estore to buy the part I needed to fix my fan. I found the part, but it was out of stock. I called the estore only to be told they will no longer be selling any parts like fans and will only sell parts like replacement CD drives.

    I've basically been told that if I want anything fixed, I have to lose the machine for 2-4 weeks so they can call me and tell me it will cost over $100 to replace a $25 part that I could have replaced myself.

    When I asked of there was a number to someone I could register a complaint with, they said there were no other numbers to call and the 3 that are out there lead back to them.

    At this point, I will no longer recommend that anyone purchase an ASUS product that expects or requires any kind of quality support. When I first bought my ASUS laptops, I was very happy with how they operated. Now, they are definately not worth my time or money. So long ASUS.

    Anonymous 9/22/10 12:43PM
  • ASUS used to be top of the line! NOT anymore. I have had a nightmare experience with ASUS. Over 4 months of RMA on the same product.(Motherboard) I have wasted way to much time and energy already so I am not going to say much more, besides ASUS warranty/RMA process is TERRIBLE They literally have given me the run around. I have been asking for a supervisor for 4 months on the phone and everytime they say Hes not available, Hes in a meeting/out to lunch/not at his desk. STAY AWAY ASUS IS NOT THE WAY TO GO FOR CUSTOMER SERVICE!!! The idiotic part is they have cost themselves 100X what the cost would be to resolve my issue quickly and just send me a NEW Motherboard! The man hours 4 months worth of this back n fourth is a joke.Somebody needs to stop reading the script and listen to the customer who BUILT this company.

    NeverBuyASUS 9/20/10 1:53PM
  • Over three days, i have been on hold off & on for a total of 3:35 minutes listening to the inane messages apologizing for the delays. All I want is a source for a battery for my laptop.
    Can you provide a source where a recording that pretends you are on-hold waiting for a real person?
    jstz@sotatech.net

    Anonymous 9/20/10 9:39AM
  • I had a short in my mother board. So I sent in my laptop to ASUS. Within 2-3 weeks they returned it to me. The motherboard was replaced, but what did I find? My Windows 7 (that was preloaded) is now NOT genuine. They say I had no choice but to send it back and they would fix it. After sending it back I receive it within 2 weeks. I turn it on expecting to reload all of my old information, but what do I find now? My Windows 7 is STILL not genuine. I've spent over 1.5 hours on hold and getting nothing accomplished. This will be the LAST ASUS that I buy. Asus has horrible customer service, a horrible technical crew, and the laptop is not worth all of the troubles that you'll go through...

    onepissedoffcustomer 9/17/10 10:48AM
  • My AC Adaptor went bad. After 2 months and numerous hours on the phone (mostly waiting for an agent), I still have not received a replacement. I have submitted RMA Replacement Form twice and to no avail. I have been given the run around and feel scammed. Last time I give ASUS my money.

    frustrated 9/14/10 2:20PM
  • I purchased a asus 1005hab from best buy last year...i have had to reformat the hard drive twice due to OS issues...but the unit itself was fine untill 6 days ago when i opened the monitor and found that when i had it open past 90 degrees the screen would go crazy and when i brought it back 90 degrees it would function fine. little did i know the horror that would follow.
    i called up asus 2 days ago and stated the problem...the customer service was actually clear and to the point. "take it to your nearest BB and they will repair it as it is still under warranty". All is cool at this point but then i explain that i am in the military and i am deploying very soon and i use this netbook to communicate with family while overseas and would need it immediately. "no problem BB should repair it in house without having to send it out...1-2 days at most". next day...off to BB and they tell me they have nothing to do with asus and would send it out for repair as they do no repairs in house and the only reason they would do that is because i purchased it from BB. that was the first lie...
    in the afternoon i called asus again and unfortunately got one of those people lacking certain brain cells....asking me to do a full restore and lose all the data to "see if that works for your problem". unbelieveable right? just wait...i tell him I will not do a restore since its a hardware issue...he tells me well if your unwilling to do the restore to "see if that works" all i will do for you is issue an RMA number and youll get your computer back 3-4 weeks after we recieve it. I ask for a supervisor and spend 37 minutes on hold waiting for a transfer....he came back and said I would recieve a call within 24-48 hours.
    After reading about the so called callbacks on this site i took it into my own hands to get a supervisor come hell or high water...
    after over 6 hours of calling and being on hold and getting disconnected and applogies for inconvience,,,i finally spoke to Patrick and told him my issue....all he would say is i would have to send my unit to them for repairs....and have to pay shipping to boot! and lied about the turnaround time...as he said 10-14 days after reciept of my netbook....at this i unloaded and told him that i was disgusted with the companies lack of customer service and i would be contacting the BBB and submitting all of the records of the phone calls and names of the so called service techs. This is the single worst customer expirence of my life and i will never trust asus with my or anyone elses hard earned cash. stay away unless you can deal with just trashing the computer when it tanks.

    knighthawk 9/8/10 9:41PM
  • My laptop failed after 14 months. 5 weeks after returning it to Asus, I have been offered a reconditioned replacement with an inferior operating system, no biometric reader and one that is 25% heavier than my own. I am not impressed! The alternative is to wait another 20 days for a 60% refund of the purchase price. And I bought Asus for their assurance of quality and their 24 month guarantee. My advice - steer clear of Asus.

    JuneJunie 9/7/10 12:10PM
  • ASUS customer service is a sham. Repeated emails and phone calls failed to resolve my problem (poor sound on netbook) Twice I was promised a call-back and never got either call. I finally resolved the problem on my own; something that the ASUS Tech Support person should have known. They're obviously off-shore as I had a very difficult time understanding both representatives. I WILL NEVER BUY ANOTHER ASUS PRODUCT! ! ! ! !

    Clamminfrank 9/1/10 6:18PM
  • Asus customer service is shady. Returned RMS motherboard has no physical damage. After Asus got the board, they claimed the board has bent pins. I inspected the board prior to ship out. No physical problem. It does not power up, but that was a different problem. I'm disappointed at how they treat customers, not like they did years back.

    The other IT guy 9/1/10 12:39AM
  • My EEE PC 1101 HA began giving blue screen of death errors shortly after I purchased it, would not "wake up" after shutting the clamshell and ASUS refused to replace the unit after two unsuccessful attempts to repair it after I returned it to them with RMA codes. They also charged for one way shipping when the ad on Amazon.com (which Amazon insists is a manufacturer's obligation in this case) promises free, two way overnight shipping. The unit was returned to me via slow, ground shipping!

    I am now returning it to them for the third time due to blue screen errors. The warranty will expire in October, 2010. ASUS refuses to replace the unit (as stated above).

    The worst part is that their tech support staff is not on your side when you call. They want nothing to do with the warranty or with helping the customer. They seem to just want to bide their time until the warranty is up.

    I also had to return the unit for a screen cleaning after a tech got debris stuck on the screen during one of the repairs and normal cleaning could not remove it. And they scratched the clamshell during the most recent repair trip!

    So, yes, I love the promise of this little machine and its price. But no, I don't love ASUS and am doubtful this story will have a happy end.

    Not sure what machine I will buy next when the warranty on this one is over!

    dp 8/30/10 7:33PM
  • Great Products. Awful customer service, being a VIP member does not mean diddly squat to them. Sent numerous tech support requests for an Eee PC 1005 HA and a Crosshair III motherboard and have not received any response to my pleas for help other than automated "dear valued customer we have received your request.......". The only email they responded to is the one to cancel my VIP account, even then I had to find out by attempting to log in. No email to acknowledge my complaint. So after 10 years of being a loyal customer, I will not being any more ASUS products.

    AsusFanNoMore 8/25/10 10:28PM
  • I have been unable to use my laptop which is under warranty because the asus "database" is under repair for an indefinite amount of time. The customer service for asus is inefficient, disorganized, and disfunctional. I will never purchase an asus product again.

    kc418 8/23/10 8:42AM
  • Customer service is a joke. I've been having numerous issues with my laptop, which is out of warranty by 2 weeks. Some of the problems have been relatively basic in my mind for tech support, but no one there knows anything. You ask a question, then there's a pause for 2 minutes while they look up the answer. One guy even told me he'd research the issue and call back and never did. When customer service doesn't know what to do, they simply say "send in the laptop. It's a hardware issue".
    I will NEVER buy an Asus computer again, solely based on their service. I would like to reach customer service that understands/speaks English and knows how a computer turns on!

    carvergirl616 8/18/10 8:12PM
  • called customer service and the woman who picked up transferred me to another line which doesnt work. I told her my issue and without saying a word she threw me off her line and made me listen to the menu again. Im guessing she doesnt know what a MB is.

    John 8/16/10 7:27PM
  • couldn't return a faulty motherboard as I don't have the receipt

    cisco 8/14/10 12:35PM
  • I bought an Asus p5k deluxe motherboard and spent extra mainly because I heard that Asus products had a good reputation.
    A few months before the three year warranty on the board ran out, the motherboard caught on fire when I turned it on. I knew this because smoke started pouring out of the computer and when I looked, there was bright white fire coming from the motherboard. I had to yank the plug to prevent any further damage.
    I call Asus, and the customer rep could not give two hoots. They wanted the product no which I could not find (I've been installing custom made computers for ten years). Until after several attempts at explaining there was no such thing by the last PCI socket, he irritably tells me that the product ID is actually ON the side of the PCI socket at the very bottom of the motheroard. The only way to see this is to actually take it out of the case and look from side (not from above).

    Then I get another customer rep that says that I have to pay shipping to ship THEIR motherboard to them which *ahem* CAUGHT ON FIRE! to get it replaced. They also had the gall to say that my warranty was expired by three months (it wasn't.) I have the receipt. After repeating that my motherboard caught on fire and I am not going to pay a cent for shipping they provide shipping.

    They get the shipping done but tell me that the replacement board is going to be refurbished. When I said why would I want a refurbished board when the brand new board I bought from them CAUGHT ON FIRE?! They said, the product was discontinued and somehow their main REPAIR CENTER of one of the biggest motherboard manufacturers in the world do NOT have a brand new UNIT.

    After I send the mainboard in they send me an e-mail saying ASUS warranty does not apply because of fire damage and a bent CPU socket pins. Several problems with that. The first being...their motherboard caught on FIRE. That was the reason I was sending it in.

    There was a bent CPU socket pin ( very slightly bent) on it, and that may have been because I took off the CPU (which didn't have pins so CPU couldn't take damage) a little roughly, because the motherboard was already BURNT with a hole from it and therefore could not be repaired.

    Also, the burn damage in my opinion wasn't from the CPU because (the CPU was NEVER taken off before that time and functioned just fine until that instant). Also, the burn damage was on the south end of the motherboard and nowhere near the CPU (on the north end). Also the CPU still works.
    If a motherboard catches on fire, if I was such a massive manufacturer I would try to make sure the customer was satisfied because he would post that their motherboard caught on fire.

    Then they charged me 170 USD for replaccing the motherboard. I faxed in the details. And then they said my credit card was declined! I can tell you that it wasn't because I still buy stuff off of it and that's my primary one.

    Not once did I get a single apology for their product catching on fire. Nothing but a fire in my computer, poor after sales support and a bill for 170 bucks.

    Anonymous 7/30/10 8:09PM
  • I bought an ASUS Eeepc 2G surf less than 2 1/2 years ago. It no longer works properly because neither the pre-installed browser (Firefox) nor Flash are up to date. I have been advised by ASUS that because this product is "old" (original release slightly more than 3 years ago) it will not support updated software. They have no fix.

    $300 worth of garbage.

    Nasturtium 7/30/10 6:58PM
  • My R1E has intermittent problems with charging. The LED on the charger lights up, but when I plug in the laptop, the jack feels slightly loose, and the laptop frequently fails to charge. When plugging the laptop in, it may or may not begin charging, but when it does work, it will stop charging/powering the laptop if the laptop or charger are moved. It is then almost impossible to get the laptop to begin charging again.

    I have used the Asus technical support hotline, as my laptop is still under warranty. After determining that the charger was functioning by asking me to connect it to a multimeter, the support staff asked me to send in the laptop without the charger for repair. After waiting for two weeks, the laptop was returned to me without any repairs having been made. It was reported that the laptop was charging fine when tested. This is either because the problem is specific to my charger, which I was advised by Asus tech support not to send in, or because the repair technician simply failed to adequately reproduce the problem (since the charger does work intermittently).

    I have been provided with shipping information to return the laptop once more for repairs, but I am apprehensive. I would prefer not to send the laptop in for repair unless I am given some assurance that the problem will be solved and that the repair staff will make efforts to adequately reproduce the problem that I am having. The problem is immediately evident during normal use of the laptop, and makes the laptop impossible to use.

    I am also apprehensive about sending the laptop in for repairs when Asus has only offered to pay for the slower three day shipping. The last time I sent the laptop in for repairs, it took the repair center 10 business days and one weekend to return the laptop without having made any actual repairs! If I send the laptop in a second time, I will have been without it for at least a full month when I get it back. I would have thought they would offer expedited shipping to compensate for their failure to properly repair the unit the first time, but the support tech I spoke with said that there is nothing he can do.

    At this point I am at my wits end. I no longer wish to deal directly with Asus's technical support and I am seeking an alternative. I would appreciate any advice on how to proceed.

    I find this difficulty with Asus very troubling and I must say that this experience has had a profound impact on my opinion of the company, both from a personal perspective and a professional one. I work for a large higher education institution and due to this incident, I will have to reconsider my recommendation when we make our upcoming netbook purchase.

    PGillhaus 7/30/10 12:45PM
  • A few year back ASUS Customer service was excellent- Today, it just about doesn't exist.

    They have a toll free exchange for Sales!!!
    But,you have to pay for a long distance call to get RMA on the line-and then, only if you are lucky.

    Since ASUS outsourced their products to be made in China by low paying,poorly trained workers-quality control is out the window.

    Disapointed 7/29/10 9:26AM
  • I purchased an Asus computer on the recommendation of the sales people at Best Buy. I am having nothing but problems with it and I have called Asus a number of times the last time was a few days ago and that was the clincher they told me to do a system restore and I am new to this computing stuff and what they didn't tell me was that if I do the restore I will loose all of my data. So I listened to them thinking that they knew what they were talking about and now I have this awful computer and no data and they won't do anything to help me. I want all the money back that I paid for the machine so that I can get something that works.

    Karegvrafton 7/23/10 8:12PM
  • WOW...with all these negative comments, I think it is time to notify the U.S. Federal Trade Commission and let them know that this product has major issues!!! ASUS needs to other unsuspecting countries or sanctions need to be taken on how poorly this product is being rated. As for me, I have charger problems then went in for repairs, then over a month it is returned, the charger worked less than 48 hours and poof, back to square one. Keep in mind, I was going to be charged $157 for the charge but good thing I bought an extended warranty, which with some resistance it was honored and I didn't pay anything for the repairs. Be careful folks, the sales people are giving you a snow job that this is a great product. Buyer beware.

    Geekeles 7/15/10 6:56PM
  • The unit I received has a bad GPU. I have been trying to get it fixed for some time now, but Asus support is terrible. I started off with an online support request but never got a response. I have called several times now and spent hours on the phone with clueless help desk staff.
    None of the first level techs I have spoken with even knew what a GPU was. I finally got an RMA# after begging one of the second level support techs. The last second level tech I spoke with did not understand what "video corruption" was. Then after trying to send the system in to get the repairs done with the RMA# I found out that Asus will not honor the "free two way overnight shipping" included with the warrant. After multiple calls I am consistently being told "Asus changed that part of the warranty, sorry no one told you". At this point I am quite disappointed after finding out that the "included warranty" was just false advertising.
    If you get lucky and dont need warranty support any time in the two years "included" with the system then Im sure the system is probably fine. I did notice a few design flaws that buys should be aware of though. The built in microphone is on the back of the LCD so its really only usable if you are going to sit behind your computer. For most people this wont be much of an issue because headsets with boom mics are pretty common these days. The other poor design choice is the use of a touch sensitive pad instead of a switch to launch the express gate. The problem with this is that the pad can not be powered off. It drains about %10 battery per day. The only way to stop it is to remove the battery while transporting or storing the system.

    Anonymous 7/14/10 9:33AM
  • Everyone before me has been fortunate to be able to actually speak with someone at ASUS. I had to leave a message with online tech support that they will answer within 48 HOURS!!! I have an Eee Netbook. Nothing but problems from day one. It does not shut down properly, hard shutdown required about 50 percent of the time. If you plug it in while it is running it totally freaks, screen scrambles and will not quit without a hard shutdown. I am daily bombarded with nonsense downloads from ASUS with no option to permanently decline the download. I would NEVER purchase another product from ASUS.

    Anonymous 7/1/10 5:57PM
  • My first and only experience with ASUS has been just awful.

    first time in for repair everything went well and timely.

    2nd time for repair the laptop was shipped 5/26/2010. I was informed 6/2/2010 they are replacing the motherboard. Since then I have been told the motherboard is on back order. Now I have been told it is for repair. I have been told they will pass this on to a supervisor and they will call me with a status update. I have yet to receive a call. The automate RMA# system on the internet can not locate my RMA#.

    Total runaround, they say all the right things to get me off the phone. Still no computer or even a status report.

    My

    Anonymous 7/1/10 6:41AM
  • Only if I had seen this blog before.
    2 months since I bought a system: ASUS M4A89GTDPRO/USB3. PhenomIIX4-965 processor, 6GB RAM and ATI- RADEON 5770 GPU.

    It wouldn't install the OS properly in the beginning, then it wouldn't boot up. After that it started crashing whenever it felt like. It has become more like a patient with chronic varying forms of illness.
    WHY? WHY? WHY?
    And no one seems to know why?
    Amzazing! I never thought consistency is what i would get in the wrong manner.

    Anonymous 6/18/10 10:25AM
  • Customer service is inexperienced and extremely scripted. I received a lemon laptop and they expect me to constantly ship in the laptop for repairs, for 3 weeks at a time missing. So far in 4 months owning the laptop I have had a hard drive go bad, wifi card go bad, battery go bad, computer stops taking a charge, graphics card go bad. Each time they ask me to just ship in my laptop and go with out. They REFUSE to ship the parts seperately and let me replace, or ship me a new laptop.

    Anonymous 6/16/10 1:32PM
  • hi i bought a 1201n of asus two months ago and from the first hour i found out that there are problems in the computer: the battary is not charging and the bluetooth is not working.
    since then i asked to change the computer to a new one but i was told that due to the fact that we reinstall the oporating system the "change gurentee" is over(i need to install english/hebrew system on the chinese one.
    so i was diverted to the service center and there they change the the battary (the problem continued) then the cable (the problem continued) then they said it's the mother board but a new mother board will arrive in 30 days, we waited and finilly the mother board arrived they said that there are water marks and that we need to BUY the new motherboard. we couldn't argue and paid and now after two month and a half finaly the ony problem is the bluetooth. how long you believe this problem will be solved?

    DON"T BUY ASUS no matter how good their computers "on the paper"

    mclanir 6/14/10 10:45PM
  • I bought an Asus in December 2009 to replace the 5 year old Dell I had. It crashed in May and the hard drive, fan and video card needed to be replaced. I sent it in through Best Buy and it took 3 1/2 weeks (typical was 2 weeks). I have it back and a few things still aren't working properly. I'm considering going back to my Dell. It runs as fast as the Asus and doesn't crash. I'm having to run two computers because I don't trust it. Customer service and Tech Support isn't helpful. I'm notifing the BBB and the Colorado Attorney General this weekend.

    dlzimmie 6/4/10 8:24AM
  • i will not buy another Asus notebook, Dell an HP has better service and knows how to take care of their customers.

    they repaired the first time under warrenty, and the same issue happened again two weeks out of warranty.this time no way.

    shkhan 6/2/10 8:20PM
  • I purchased an N-Series laptop from New Egg last year. When the video card started to overheat, I called their customer service, and the started an RMA for me.

    I mailed my laptop for repair on the 9th of May, it was received the 12th, but they didn't even start looking at it for a week. Now when I check my repair status on their site, it says it's still waiting on a part. They've had my laptop for over 3 weeks and it's just sitting in a warehouse somewhere not being fixed.

    Every time I call their customer service, I get the same standard answer and no resolution at all. I am in summer school at my university and I need my laptop, but it's looking like I won't be getting it back until at least a month after I mailed it in to be repaired. Too bad, I like their products, but this is the last ASUS laptop I will buy due to poor customer service.

    Anonymous 6/2/10 2:03AM
  • I bought one of their eeePCs at the beginning of the year. within 7 weeks there were images burned into the screen even though it had just sat turned off charging. Asus blamed me for the problem and refused to honor warranty because I do not have a constant phone. After two months of phone calls and emails telling me they don't have to honor warranties unless customer has a constant phone number, they emailed me and said they had authorized warranty repair (they hadn't told me) but I had refused to send my computer in (a lie). Tried to complain through website but got error messages every time. Tech support repeatedly hung up on me, customer support refused to connect me with superiors or provide anyway to contact them. Let the buyer beware.

    anonymous 5/19/10 6:44PM
  • I bought an Asus desktop last august. I filled all the form and sent a copy of my reciept in to get my free windows 7 upgrade. I never recieved it so I started calling customer service in febuary. It may now and I'm still call at least ever other week to check on the case. They alway tell me the same thing " we will reeculate yhe case and have a supervised call you or they say we are waiting to hear from our upgrade center" only once has a supervised call and once I got an email. They did tell me that they never recieved a copy of my reciept I email them. When I said I would send them another copy, they just told me a superviser would call me but they don't. My computer works fine I'm just waiting for what I was promised.
    I will probably not buy another Asus computer, what if I had a real problem.

    Anonymous 5/17/10 5:46AM
  • My M51S series laptop is the poorest quality computer I have ever experienced. Several repairs & exact repairs are unclear as information from service centres differ from ASUS records. has been recovered in excess of 6 times in 23 months. Have recieved it back from another 3 week repair yesterday and requires recovery again. best advertisement for Apple Mac yet. rating 1-10. 0-zero.

    Anonymous 5/11/10 7:10PM
  • I wish I had seen these posts before I purchased my P5QL VM-DO mobo from ASUS. They are they worst!!

    I purchased an Intel Core 2 Duo E7500 CPU through Tiger Direct. Needing/wanting to increase performance on my overall system, I opted to upgrade my motherboard, as well. The Tiger Direct rep worked with me on the phone, and prescribed the P5QL DM-VO/CSM board.

    Well, installed the board in my cabinet, plugged in the CPU, fired it up and.....nothing! No video, no beeps, nothing. (I've built countless computers from scratch; I'd like to think I know my way around.) So, I poured over the installation - with increasing frustration - for hours. Finally, I called tech support. They had no solution, but to RMA the board back to them. Approximately 3 weeks later, I get the board back, only they did absolutely nothing with it. They didn't even include a note indicating what was done. Nothing.

    I sent it back for a 2nd and 3rd RMA. (I finally got a clue when the tech told me to send it back to attn: 3rd RMA Department. Who would have a 3RD RMA DEPARTMENT??? That spells trouble to me.

    After receiving the board back after 3rd RMA, they sent me a new mobo. Installed it and STILL it did nothing. So, yep, I called tech support again. This time, the tech tells me that, because my board was version 'Rev 1.02G' it was not compatible with my CPU; only the 'Rev 1.00G' was compatible. It was my fault for purchasing the wrong board. Really? Do they expect the consumer would, or better yet, SHOULD know this subtle nuance?

    I called back to Tiger Direct, since they are the ones that advertised and suggested the board. I am going to let them duke it out with ASUS. It would be a shame to have to involve an attorney for a $99 motherboard...but I will.

    Amazing. From November 2009 to May 2010...and I'm supposed to just chalk it up. Oh, H..... No!

    From now on I will never purchase nor recommend as much as THERMAL PASTE from ASUS. Steer clear unless you like headaches!

    Cobra7 5/3/10 6:06PM
  • regarding the M51Ta & M51Ta-X2 notebooks:

    No driver support (even with long complaint discussions on the official ASUS forum and personal emails to tech support)

    Bought the computer in March 2009. No XP support, limited Linux support, Limited Win 7 support to this date

    Luckily other users on the forums helped me to get this computer in working order, but ASUS has done nothing. No focus on customer needs.

    CLASSIC CHEAP COMPANY MOVE:
    offer the best warranty in the business then make the customer so miserable in the process they will never want to buy from you again. It is either that or the lack of updates.

    WAY TO GO ASUS!

    Zildjian 4/20/10 2:36PM
  • well where do i start? my asus p5n32-3sli board stoped working one day.So i called and customer service ran through the test..bad board ok simple ha.they needed a credit card to send a nother one just to put a hold on.Well the first card failed even after they said the board is on its way.So no go there.Then i got a friend to let me ude his card.his card failed. now im l,ike ok somthings wrong. my friend said we use the card all the time.Well come to find out they wanted to put a 300.00 msrp hold on a 134.00 dollar board and i found this out 2 weeks later after downloading and faxing at the library because my board was smoked.In short i was hung up on many times and people just dont care at asus i asked for a corpet number and they said they had none. horrible time.

    Anonymous 3/29/10 10:47AM
  • Purchased the Asus P6TD Deluxe mother board in December. It failed to post on several occasions and finally would not boot at all. Removed and reseated all components and the system booted to the OS and worked until rebooted agian to a no-POST condition. The board was RMA'd at that time with a live exchange.

    Asus stated replacement board would be a new board. This is a non-standard response so it was questioned and again the Asus tech stated they would be sending out a new, previously un-used replacement.

    What they sent was a used board with Thermal Compound goop staining the area around the CPU retention system (the square flap that holds the CPU in place). When I contacted Asus about this, they passed me to 2 level support and in the tech hung up as I was going over the problem.

    Compounding this was the problem with their data base, where information had been incorrectly entered into their system and they thought I was some person who had some other problem. They even supplied me with the other persons phone number. Called him up as soon as I got off the phone and shared what I knew. We didn't get around to Asus's casual attitude about sharing personal contact information with people out side of the company.

    Just got off the phone with a, 'to bored to care', manager and they were willing to RMA the boards for me, again. They did make it perfectly clear to me, Asus is not responsible for statements made by their employees. Additionally, the attitude and deportment of the manager was echoed by their technical staff. The message sent and clearly recived was: Asus doesn't really care about the problems customers are having, as they need their failures to come back for repairs so Asus can figure out where their problems are with their motherboards.

    Web Vetter 3/18/10 4:28PM
  • Oh those folks at Asus customer service. It is great when your netbook power supply takes a dump and then when you google you find out there must have been a bad batch because there are oodles of complaints. So what do you do? Call asus. Well actually you email them first then they give you a number to call with a case number. I guess they would rather read your complaint rather than talk to you. When all is said and done, 7-14 days wait have to give them a credit card number so they will charge you if god forbid they dont get the defect back and they will tell you that your the only one ever to complain about that part failing. The answer, well after getting nowhere with a supervisor I will by an aftermarket and remember the warm and fuzzy feeling I got from the customer service folks at ASUs

    acmeboy 3/16/10 1:31PM
  • I have an asus computer. Just one month after use my word prosser curser began typing all over the place.I would be typing on one line and the curser example:(wouldother ane on b.)this is what happens.I am so annoyed.g to It takes me so lon
    to type anything see again waht happenove.ed Perhaps this is Arabic? Onthe mon. ag, tryingain trying to write again. This is after one montse.h of ownership with minimal useope. Very crappy com puter and quality. I hope to I do not have to write a letter!

    Tina Vasudeva

    Anonymous 3/16/10 9:48AM
  • My Asus EeePC arrived with a broken screen. They have determined that it is customer induced damage and that the repair cost will be £170. It wasn't. They have been consistently unhelpful.

    Sylvia H 3/4/10 8:48AM
  • The worst computer compant ever. Sent gaming laptop back over a month ago due to water damage form a house fire. They dont post updates on the repair/replacement status inquiry. I have called numerous times and all they say is that they have no additional information about the laptop's status. Over a MONTH sitting in the warehouse and no idea what is going on. Ive sent complaints to a receptionist too and she said she would let a manager know about it. Well iI doubt she rerally did seeing as i still dont have it. ASUS=FAIL. STAY AWAY FROM THIS COMPANY. Everthing they make is of poor quality and they have horrible customer service. I swear they have a bunch of retards working there in the warehouses.

    beefstew17 3/1/10 8:23PM
  • My son bought an ASUS laptop. During the warranty period the processor fan got noisy and the laptop was sent to service for repair. It took three weeks to be sent back (two was promised). After repair half of the existing RAM memory was missing. After checking it was found that the memory was badly reinstalled with force and this had defected the mother board. Now they want the laptop to be sent back (for another three weeks?) with no extra compensation of several calls, packing material and loss of laptop use. In phone they promised to replace hard disk with a bigger one as a compensation but later they "forgot" the promise. Now we have a clear statement from Finnish Consumer Centre and try to fix the case. Lessions learned: NEVER ASUS again

    ASUS antifan 3/1/10 10:24AM
  • Ridiculously bad customer support. I sent my laptop up to have a HINGE replaced, something that should take them all of 2 minutes. I asked if I should back up my data. "No, we won't even turn your computer on". So I send it up, waited the 5-6 working days they said it would take... nothing. Called them about 9 times, put on hold for about 30 minutes before i finally got through once. Clueless person answers phone, says delay, they are ordering parts (a hinge?) and that 4 parts needed to be replaced. I get computer back, nothing has changed, hinge is still loose and no other parths have been changed/added... except... OH! Now there are 2 large cracks in the casing/frame of the computer and one runs close to the monitor (great job on THAT one) and my drives have been formatted... AFTER I SPECIFICALLY BOTH TOLD THEM NOT TO AND WAS TOLD THEY WOULDN'T BE! Don't buy ASUS, you would be better off throwing your money on the street, atleast it serves a purpose there.

    Not Happy 2/24/10 4:09AM
  • Asus customer service is the worst yet. All I wanted to know was whether my motherboard had built in wifi. After trying to fill out the ridiculous technical support form which needed far too much information I turned to the so called helpline. I never got to a technical support agent as at 8 pence per minute this is just a money making machine for Asus. Question after question after...You get the idea.
    I would rather bathe in molten lava than buy another product from these charlatans.

    Anonymous 2/22/10 9:16AM
  • I purchased an ASUS 900HD nine months ago and it has seen very light use. The power supply quit working about three weeks ago. I submitted a help request on their Web site and after waiting for three weeks with no reply, called them. The woman I spoke with tried to trouble shoot the problem (try a different electrical outlet - duh) all of which I had already tried. Then she told me since it was nine months old, the battery (understandable) and power adaptor (not understandable) was out of warranty (six months for 'accessories'). I told her I was extremely unhappy and asked if she would like to make an unhappy customer happy for the relatively low price of a power adaptor (retail $49.99, their cost = much less). Nope. So I went online to the Web site she provided - and they are out of stock. So now I have a paperweight until ASUS can restock power supplies. My question, which I will never know the true answer is: Why are they out of power adaptors? Is this a systemic problem? For the light use this adaptor has seen in nine months (actually it started giving me intermittent problems in eight months)this is a very poor product.

    Steve 2/17/10 11:09AM
  • I feel like a fool. I bought a desktop for my kid. I thought it was good value and it came with a free Windows 7 upgrade. The computer is OK - only one issue that I had to rebuild the sytem for in the first 8 months of ownership. Well, the problem started when they sent me the free win7 upgrade. It was only the disk of utilities. It did not include the actual win7 disk. So I call tech support and it needs to be escalated. Long story short, I have had no less than 15 calls since I opened a case in November, have had promises from supervisors and finally the win7 upgrade team 3 weeks ago. I don't have a win7 disc and am back on the phone. The question at this point is how much my time is worth versus how many more cals I am willing to make to get lied to. They are completely inept. The guy at best buy said their service was poor but if I was a geek I would be OK. Well, I can do the work but they hold the software. It is my fault as I should have spent the extra $200 on an HP or Dell.

    Jeff 2/15/10 3:56PM
  • Purchased my first ASUS laptop in Dec. 2009...three weeks later hard drive crashed...took it back to the store and received a replacement ASUS laptop. Within one week had to return that one because the only way it would start was to do a hard reset.
    NEVER AGAIN...Technical support was of NO use...gave excuses...THIS TIME WENT WITH A TOSHIBA...SO FAR SO GOOD.

    MAY I SUGGEST, DO NOT BUY A ASUS COMPUTER UNLESS YOU WANT AGGRAVATION!

    Anonymous 2/13/10 7:18AM
  • I have had tghe same problem they have had my computer Eee since November. Told me a few weeks ago that they would replace it - no sign of it. they also will not extend the warranty, although I bought it in July and had only a few weeks of service before it started giving me problems. and I cannot find a single name for customer service.

    Anonymous 2/6/10 4:46PM
  • Bought a ASUS n50V lap top. It froze on my every time I turned it on. I would have to pull out the battery to get it to work. Took it to ASUS 3 times, the first two times no change, problem still existed. Last time, they said they would send me a comparable replacement. They sent a refurbished computer with a warped key board. Now I am trying to get them to return that damaged product. It has been 3 months. They don't care. Stick with Dell and Compact, be treated well. Customer support and corporate don't have a clue and are no responsive at best.

    Asus is horrible to their custom 2/5/10 1:46PM
  • Purchased a U2E in Feb 2009. Had the machine for 2 months before the motherboard packed in. Was sent back for repair. I waited 4 weeks before my machine was returned.

    Worked fine untill October! Machine sent back on Oct 29th 2009.... I'm still waiting for it to be returned.

    DO NOT BUY ASUS!!!!

    Unhappy 2/3/10 2:18AM
  • I purchased one of their Pundit R350's to use as a media center pc. The fan constantly ran way to high/loud. I checked the forums at Asus and the product support and there was a couple of bios updates released, one of which was for this exact issue.

    I tried downloading all of them and none of them will install on my system. When I open the case the Motherboard label says its a P4R8L2, yet none of the bios's would work. I then followed the directions by another user and changed the file name to the motherboard and burned a cd (wasted a cd for a 500k file). I did the autoflash alt-f2 on boot and the system comes back and complains that it needs the file P4R8L246.ROM so try renaming to that and burned another cd, tried for every bios version they had with both names, both times I am told wrong ROMID.

    I gave up on it and a year later started having more problems with the system (which turned out to be hardware failure, cheap Capcitors -4 of them- popped). Tried to flash again, no go.

    I contacted Asus about my not being able to flash, saw other posts in their forums with people having same issue with no resolution. The emailed me back the next day telling me there is no reason for me to flash my bios. (Yet there was a fix on their website with the bios for the fan issues.)

    That was it, they even prefilled out the, how did we do review and gave themselves good marks. If I had more questions contact another email address.

    I replied back to the person i heard from and the other email addres saying my question had not been resolved, why were two motherboards put out under the same product name and why the other model wasn't supported and how do i fix it.

    They have not replied to that email. I tried to open another trouble ticket with my same email address and problem, and there was NO reply at all this time.

    I will never buy another Asus product and recommend against them now. I am waiting to receive new upgraded caps to try and at least repair the motherboards hardware failures.

    Anonymous 1/31/10 11:26PM
  • I have purchaced P320 only a month back, and I have already started getting multiple problems (with display, battery usage not shown,alarm goes off witot activation, time in asus today is always changed, problem with network.....etc). When I went to bangalore based service centre on 20 jan, they r not ready to listen to my problem and instead just reinstalled the OS.The response was pathetic.And when I tried to explain my issues, they just said" we cant help it, its company policy, this is all we can do".And today, on 21 jan, the same problems persist, except the problem wit display.
    I've had a very bad experience with asus product and very sincerely recomend people never to buy asus product.both the product ant service is a disaster.

    sudhi 1/20/10 7:58PM
  • A CATASTROPHE !!!
    AFTER ONE MONTH OF HAVING MY NB AT SERVICE I HAVE GOT NO INFORMATION AT ALL. WHEN I CALLED, THE ANSWER WAS:" WE ARE WORKING ON IT, WE HAVE TO RE-ORDER SPARE PARTS, SINCE THE FIRST PACKAGE WAS DEFECT TOO !!!???" MY ITEM IS ONE YEAR OLD AND THIS IS FOR THE SECOND TIME THAT IT HAS TO BE REPAIRED.

    I AM VERY VERY DISAPPOINTED WITH ASUS

    Anonymous 1/7/10 2:15AM
  • Horrible technical support. Got the 1005 netbook out of the box. Trouble connecting to the net. Called tech support 8 times:

    1) Twice, couldn't get thru
    2) Twice, on hold for 10 minutes plus - then dropped
    3) Once - talked to tech support rep that put me on hold. Then dropped.
    4) Twice - talked to tech support reps that didn't have a clue
    5) Finally, some receptionist said a supervisor would call back. Still waiting.

    Luckily, I got a full refund from Amazon. Very happyy to end my Asus experience forever.

    Former Asus Customer 1/5/10 10:57AM
  • I got an ASUS EEE laptop in October and it worked great for 6 weeks. Then the AC adapter died. I submitted the required forms via fax & waited... a few days later they sent me an email stating they had not received all pages of said fax (Dec. 1st); so I sent the info again.(Dec. 9th). I have called customer service 8 times with mixed results - Service guy #1 yelled at me, sighed, and hung up, service guy #2 just hung up, customer service calls 3 & 4 I was told that their computer system was down & they couldn't help me. Calls 5 & 6 I was told the part was on the way, calls # 7 & 8 I was informed that the adapter was out of stock; but on order from Taiwan, though they had no idea when they would be getting them in, much less shipping mine out.

    DO NOT BUY ASUS EVER!!!

    Tell your friends - tell your family

    My next step is BBB, and hopefully a class action lawsuit is already in the works, as it appears I am far fom alone in experiencing horrible service from this company.

    ASUSHATER 12/22/09 12:46PM

  • 1.0 out of 5 stars ASUS product support - horrible experience, November 28, 2009
    By Martin (MN, USA (SVK)) - See all my reviews

    Amazon Verified Purchase(What's this?)
    Hi guys here is my experience with ASUS support.

    I bought ASUS N90sv at the beginning of October 2009.
    The Express gate can not find - display any wireless networks at all even there are plenty available around. I can connect from Windows VISTA 64, bit without any problems and through the cable in Express gate too but of course I do not have a cable connection always available.

    THIS FEATURE DOES NOT WORK and ASUS is staying in position of death bug. The answer from 24/7 hours support is nothing less than "we will pass this to our technicians ..." and that is all. They will not solve anything.

    NO SOLUTION. And I am calling them two months already. I registered as their VIP member (they call it in this way) and a month is not enough to answer my technical inquiry!

    This notebook has a volume control next on the left side of keyboard? I can turn it a few times and there is no response in changing of volume at all or just a small one. I do not know what it should work like and they are not able to tell me as well.

    And I am done and really disappointed with this support and notebook as well.
    IF YOU CAN MAKE A CHOICE SO PLEASE CHOOSE DIFFERENT MODEL or BETTER BRAND OF NOTEBOOK !

    My journey has not finished yet and I hope they will reply me ... sometimes ...
    Bye MartinD.

    MartinD 12/14/09 1:34PM
  • I am the owner of a Computer Service Company in Ohio. In our office we have several computers, one of which is six weeks old. After about four weeks the computer just shut down. To make a long story short, ASUS "Tech Support" recommended our company send back the motherboard for replacement. So far so good, so WE paid for the shipping to have the faulty motherboard sent back to ASUS for replacement. After about a week, we receive an email that the motherboard was damaged and we would have to pay for a new replacement!! What????. We have called them and they said that there was nothing that they could do about it. So as the owner of my company I wanted to speak to a supervisor and was told that a supervisor would call us back. Well, after calling again SEVERAL times we are still waiting (over a month now) for ANYONE from ASUS to call us back. I have instructed my employees NEVER do business with this ASUS again, Way to Go ASUS, way to support your products and return phone calls. By the way, if they also tell you that they will have a tech call you back.... Good luck with that one also.

    Keith 12/14/09 12:39PM
  • My Asus netbook failed after 9 months and while under warranty. I am currently waiting for it to be repaired. They originally stated that it was my expense to return the machine to them and that they would have it repaired within 7 business days excluding shipping. I paid for expedited shipping to ensure I'd have the machine back in time for a trip I am taking. At 6 business days the online status of my repair showed as 'awaiting parts' so I called them. From this point forward they just keep telling me to wait and that they have no other information. It has now been 2 weeks and they are still awaiting parts. They show absolutely no remorse for providing an expectation of 7 day turnaround and then not meeting it.

    Anonymous 12/13/09 9:17AM
  • I bought an Asus N90Sv-A1 in June...it didn't work from day one and took a month to replace with the same model. The second computer was faulty, more and more problems...it has now been deemed unreparable! The model is a lemon...they want to replace it with a third but I have requested the upgrade of N90Sc-A1 which they are debating on!!! They had all my money and I haven't had a working computer for 5 months...what is to debate? I also had to rent a computer for a month, have lost business because of these faulty computers...I want compensation and just keep being blocked....DON'T BUY ASUS

    FRUSTRATED 12/9/09 6:17PM
  • I bought my asus laptop whichs model ls F3Sc on february of 2008.
    I bought and used asus brand very ambitiously. but after 8 months of buying, it starts to be down periodically.
    My computer was down each of 6 months for the sama mistake system 32 file is missing or corrupted.
    All of my datas were gone for each time. It was a very terrrible situation. Since I'm a master student, it repeated before submitting projects and papers.
    I set up windows on my own and continued my life. Up to 4th crash on october of 2009. I lost my photos taken my England holiday.
    And then I was sure that this computer has a hardware problem. I suspected that it arises from a problem of hard-disk and then my adventure of asus techinal service started.

    After 2 weeks of giving my lap-top to service, they returned me that since the pc hadn't got any hardware problem, they did not make any change. The downing problem arises from my mistake. I tried to explain that I've got norton virus protection programme . There was no virus. And all of programmes were installed to my friends notebook, why my notebook is down and her notebook not? Instead of explaining, he just shouted at me. At the end of the conversation, I realized that we can't find any solution, I returned my home with notebook.
    As I supposed, my lap-top was down again. But this time is so short. Not 6 months it was down after one week of receiving my laptop back. DOUBTFULLY!!

    of course I went to service with my notebook again on 4th november. after 2 weeks, I called the service, they informed me that they are waiting for hard-disk from taiwan. They hadn't got any hard disk in their stock. Waiting made me feel terrible. Since all of my life depends on my computer. I've got a lot of thing to do. especially It caused postponing of submitting my thesis, it means I can't graduate on time. I borrow my friends pc to do my homework. Then after passing one week, I've got a call from asus. member whose name is Harun said me that during testing my laptop, the fan was stopped suddenly and then they opened the pc and realized that the problem arised from motherboard. there was a user mistake,guarantee does not cover my pc. He claimed that I spilled one glass of water on computer ALTHOUGH I DID NOT! If it can be proven, I'm ready to prove it. I did not spill anything on my pc. I swear. Only I use this computer. none could spill it. I did not understand how a glass of water spilled 1.5 years ago(since my computer started to be down for same mistake 1.5 ago) caused crashing problem, when I use this computer periods in 6 months with overperformance. I hadn't got any problem about performance or fan.
    I've just asked an sensible explanation, he said me "you said repeatedly sensible explanation sensible explanation, I did not make the device, how I know why this problem arise"

    I've got some questions to you;

    Asus informed me that my pc hadn't got any hardware problem, and then they found an hardware problem on the same pc. What was changed?
    Although these tests were made on first time, there were not any problem, But the second time there was a huge problem. Why? what was changed?
    My pc hadn't got any problem like stopping fan or working slowly, why these problems arised after I gave my pc to asus service?
    although my laptop was down for each 6 months up to giving to service why it was down after one week after service ?what happened to my computer in there?
    Why asus member couldn't give any sensible explanation for the problem when he blamed me what I did not?
    If spilling water on the pc cause crashing in periodically, why asus members didn't open the pc on first time? Why they didn't check the motherboard before?

    How can asus compensate my lost 2 months? I will submit my thesis 2 months later than I planned because of lack of my computer, it means I'll graduate 2 months lately. Since I can't reach internet, I missed so many job opportunities. for this 2 months I've got psychological problem since I've got only computer in my dormitory room.
    My notebook was like a window opening to world for me.

    To earn 400$ from me, Asus blamed me what I did not. This is their strategy I guess. I'm so angry to asus. I hate this brand name.
    My advise is that DON'T BUY ASUS!!

    ebruligokalp 12/7/09 5:13AM
  • Six weeks and still waiting for a part for my Notebook. The Call Centre has told me that the part has arrived, the part is in the repair shop, the part will arrive, the part is not here. The Call Centre also told me (twice) that the repair centre would call me. The repair centre has only one phone line in. It has an answering machine which states that calls regarding status of repair should be made to the call centre and you can leave a message. The amswering machine then said that it was full and could take no more calls.

    Finally, after speaking with all parties, I have deduced how ASUS works.

    The Call Centre uses a computer system that enables them to view your job and its status but will not permit any notes to be stored. That means the Call Centre is a total waste of time. The Repair CEntre only fixes the computer and relies on a computer system to tell them when a part will arrive to complete the task. So, they also know nothing.

    The computer system is updated by a mythical logistics team of which I cannot obtain any knowledge.

    The staff that I spoke with are only staff and have no superiors that are available and so are of absolutely no use.

    The company ASUS appears to have disappeared into the ether. There is NO head office. There is NO compaints section. There is NO accountability, either locally or globally.

    my hands are totally tied and if I want to have the item fixed by an independent repairer, the part will need to be ordered from ASUS. Back to where I am today.

    So, I will learn from this.

    I will buy another computer, carry on with my business and scream till the rest of the world will take some notice.

    DO NOT BUY AN ASUS COMPUTER.

    Even the ASUS repairer agreed with my comments.

    DO NOT EVEN THINK THAT YOU WILL BE DIFFERENT.

    DO NOT BUY ASUS. YOU WILL BE SORRY.

    Aussie Sucker 11/23/09 5:42PM
  • I have been trying to install the windows 7 upgrade I recieved from asus usa, well its a bad burn and copy of the disc is corrupted. I have been absolutely trying every method to get this resolved but I have not got anywhere. This company has absolute morons working in technical support, I was never allowed to be connected to a manager and I am now planing on calling the corperate office. I am debating selling my laptop because I want nothing to do with this company after all this.

    upsetnotebookowner 11/22/09 2:01PM
  • In all honesty, I am a bit tired dealing with ASUS Laptop that I purchased back approximately a year ago. After around 6 months of use, the machine oftentimes shut down on itself with no apparent reason. I sent it to official ASUS service center in Jakarta, and they promised me I will be able to receive it back in 2 weeks. I received it back in one month, and that with me practically breathed down on their necks.

    And a day later, the machine shut down again. After a few persistent attempts, I managed to turned it on, however, and for a while all seemed well. About a month after that, however, the machine started to shut down with no good reason again, very often.

    And then, it started to work again (very strange). But now, only about a week after the problem seemed to have gone, the keyboard suddenly went kaput with no good reason.

    I am tired of having to deal with this, and truthfully I have no intention to bring it back to the service center since my previous experience with it was not a good one.

    Guess they wouldn't care about my problems, since I am nothing but an average customer. However, I will never buy an ASUS laptop (or any of their other products for that matter) again, and I will do everything in my power to stop anyone that I know in buying them.

    Anindita Rangga Satrya 11/20/09 10:03PM
  • 10 weeks. That is how long it has been since I sent in the defective recharger for my EEE. The level of incompentence is staggering. I have called at least 3 times each week (THINK OF IT, 30 CALLS WITHOUT RESOLUTION!!!). I usually get the response it will be "elevated." At one point, I actually got the repair center to send a part...you guessed it, wrong part. It was a battery. It does seem strange to me that there is not a responsible person higher up that is unaware of their dismal performance. That person would surely realize this is the perfect way to sink a company and do something to stop it. I never would have believed the previous posts if it had not happened to me as well. Do yourself a favor, don't buy ASUS. Take your pick of any other, comparable computer and save your self untold grief, even if it weighs a few more ounces. The sexiness of the EEE in appearance just is not worth this hassle.

    Unhappy in NY 11/20/09 1:01PM
  • They are one of the worst companies to work with!!! I called yesterday about a bad laptop screen that is still under warranty. We had the same problem this summer and had it repaired. It seems like they are stalling to email me shipping instructions, since the warranty is almost over. I called again today and they said the faxed invoice I sent was never received (what bulls***), so they could email me shipping instructions. I had to have my husband fax it to them again. Hopefully I will get the email soon. Stay away from this company.

    bearcatuc 11/18/09 11:32AM
  • primary hard drive failed. Sent it to them and they sent it back unfixed and with software transferred to secondary hard drive and a new motherboard because the Chinese person I talked to didn't understand primary hard drive. I complained and sent it to them. It came back with two smaller than original hard drives.So now I've lost a motherboard, but it was replaced, I guess with the right one, and has two small hard drives with less than half of original capacity. Sent it back, and it came back scratched beyond belief. It was almost brand new. It came back looking as if they'd been using it for a hockey puck on rough concrete. After much fighting, I got it replaced with a refurbished model that has never worked right and the usb doesn't work (hardware failure- not software- I've checked). It also has a big purple line running down the screen becuase I'd rather have a very bad computer than none. That's how little faith I have in them. My next computer will be an Apple just as soon as I can save the money. I would never buy an ASUS product of any kind again for any reason or price. Absolute disaster. This was a high end laptop, too, costing $1900.00 It's less than a year old and ready to be replaced. Total crap.

    Michael 11/11/09 2:31AM
  • Ok I had 2 monitors. One Acer monitor and one Asus monitor.

    My Asus monitor I kept in great condition, I always took good care of it and cleaned it. 1 year later it breaks, I have never ever in my life had a monitor so poorly made that it breaks down for no reason after a year. The repair man they "send" to me never arrives at my house.

    VS

    My Acer monitor, I have dropped it many times on the hard floor, I have whacked it hard many times when I get pissed off, I have ripped the cords out the sockets, my Acer monitor has been left semi exposed to rain and hail. I even accidentally left my Acer monitor outside during a dust storm! Then I connect my very dirty Acer monitor.. and it still works! LOL!

    You be the judge, ASUS is just poor quality and poor customer service.

    Tyler 11/10/09 4:27AM
  • Asus tech support is terrible. The people are rude, very short with their responses and completely unhelpful. I honestly don't know why they bother to have a "tech support" number. I have never had this kind of experience with any other company. I could hardly believe what they're saying to me.

    shane 11/5/09 10:12AM
  • upgraded to windows 7. Asus manager said my laptop game with Vista and that they won't support Windows 7. The Utilities Dvd won't work with windows 7 and with asus support online none of my utilites or for that matter drivers have been updated since early 2007

    Anonymous 11/5/09 8:36AM
  • Abridged version:
    Bought DVD burner in December '08. Reads fine. California has budget issues, resulting in an unexpected move out of state. Get settled. Finally try burning videos. Can't get a single good burn. Trouble shooting shows that drive is bad. Other people have same problem. Contact Asus support. They agree: Drive is bad, fill out RMA form to request replacement! Yay! But, response comes back claiming 1) No tools to repair or replace drive (?!) and 2) drive is out of warranty. But, it's only October of '09! Site claims 1 year warranty for optical drives! CSR manager wants proof of purchase faxed now, but am just an average joe. Cell phones, no phone line, no fax machine, and personal use of employer's fax machine is forbidden. Explained, but coming up on nearly a week with no response!

    Getting the brushoff? They stalling for warranty to run out?

    PrG 10/31/09 2:07AM
  • asus really needs to look at there customer service side of there business. I don't know how good there product is since mine didn't last long enough to really use it and after dealing with customer service will likely not be back to try them again, unless the rest of the competition turns out to be just as bad

    Anonymous 10/24/09 6:32PM
  • ASUS A8JS notebook had a defective design. The hinges on the notebook break frequenbtly (even if using extreme caution). The design is so bad that the notebbok should be recalled. I emailed tech support and did not get a response for 2 weeks. I bought the replacement parts myself, but it is a complicated repair. I am extremely disappointed.

    ostermike 10/24/09 1:31PM
  • Broken power cord on my eeepc 1005ha. They were quick to warranty the cord (after telling me to power cycle it? hilarious), however I then find out their RMA process involves me faxing them my handwritten credit card and expiration date on a form. There is no online process to handle RMA, so I have to trust in them properly handling/destroying the form once used, or else my credit card is just sitting around for any employee to use.

    I will use their RMA, however I am cancelling my credit card when I receive notification of shipment.

    Will definitely buy a Dell next time, as everytime I deal with them yeah, their service sucks, but I receive a replacement part within 24 hours of the call.

    kalvinlk 10/20/09 1:45PM
  • STAY AWAY FROM ASUS!!! CUSTOMER SEVICE SUCKS!!!

    SOPMOD308 10/13/09 1:33PM
  • HI I also bought a G2S laptop and the video card burned up I was not able to use my laptop after that. The product is under warranty. I went to Asus Service Center here in my place in the Philippines, I waited for almost 2 months but they keep telling me that there is a shortage of the replacement of the product. I am very disappointed about this . When I read the previous comment I am not surprise that I am not the only person experiencing this kind of problem. Currently my laptop is still not returned to me and I'm still waiting what will happened almost 3 months waiting.

    G2s 10/7/09 8:54PM
  • We bought at least 20 unit eeeTOP pcs from ASUS and one of them was not working properly. We send it to asus for repair and it came back as same. we repeat this 5 times.

    Now it almost 6 months since the problem occoured and Asus repair service has done terrible work every time.

    I have now my second thoughs on buying another Asus product.

    tuncob 10/2/09 12:39PM
  • ASUS after sale service is deplorable.

    It was only good on paper. There are thousands of people having problems with the 8600 Nvidia GPU burning down on G2S and G1S series. And the joke is that they keep replacing it with the same broken graphic card!

    Just Google for "G1S G2S hardware fr", first link it's in french but you can translate, 99% of people on are unhappy about their after sale service. The graphic card is just designed to burn even under normal usage. The laptop either will not boot at all or boot with artifacts like weird lines with no colors at all! Making it useless. There were a lot of other faulty hardware inside, e.g DVD, Tunner. There is a wrong conception of the aeration/freezing system.

    Also Nvidia recognized it to be the a faulty chip, but ASUS won't ever try to do something about it or recognize it (of course they think it will cost less). They just play with clients waiting them to give up. Different persons at the support say different things. One promises you an exchange, just to later send you the broken laptop back. Another says to fill a simple RMA. Etc. You even risk to have your laptop returned broken and scratched with missing hardware (e.g bluetooth or no more wifi card!) like other people had. They should be taken to court by all people who are having problems with them over that affair.

    Someone with some (or a t least a little ) sense in their head shouldn't buy from ASUS.

    Horrible support. Will never ever buy an ASUS again. They don't even want to fix their own mistakes and want YOU, the client, to pay for it.

    Lilou 10/1/09 10:25AM
  • Was given RMA # and shipped Lap top with that number. Then they issued a new RMA # while in shipping process. They now have now idea where my Lap Top is due to them deleting the first RMA #. The customer service is the worst I have ever delt with!

    SOPMOD 9/29/09 9:21AM
  • Please do not buy an Asus laptop. I have sent it back 3x for going to Blue Screen for hardware failure when on the internet. They have never found the problem and will not replace the unit despite the fact that they will not be performing any new tests on the unit. Their customer service will not allow me to speak with anyone beyond the supervisor of the facility. On top of this, they have promised to call me back on 5 seperate occassions and only called me back 1x.

    Anonymous 9/25/09 1:08PM
  • I personally request all customer of India pl. pl. pl. do not but any motherboard for PC. If you have the same then in future pl. donot go to services just throw & but Intel.

    Because ASUS Product is good but the way it handle in india( specially after sales service) is extremely worst then any other country in the world.

    ASUS Team in India is totally spoling image of ASUS Quality.Inspite of doing services or replacement it is better to throw this ASUS Baord in River because sure You will not get any services.

    If you belive me, pl. do this.

    Nishit 9/22/09 3:08AM
  • Asus is a joke. I bought one of their top of the line gaming laptops. The laptop has been sent back 3 times in the first month. The last time it came back the Widowns Vista was no longer reconized as an authentic serial number. It is still in repair and no one can tell me what is wrong with it or when it will be back. Their customer support is a joke. I've requested 3 times for a customer service manager to call me, but that has never happened. There is never a customer service manager on duty when you call. I've asked them to just give me a new replacement instead of fixing the laptop for the 3rd time in a row, and they said they don't do replacements. Yet their on hold voice dude says that they will. I wish I had spent my hard earned money on a good company.

    Gymbo 9/17/09 5:02AM
  • My defective G1S-A1 notebook has now been in Asus repair center for over a month. Customer Service gives me a run around. They did offer an inferior notebook as a replacement. I declined, told them I would be happy with a replacement with the same specifications. Now I just get told call back in 3 days because we have referred you issue to the repair center or HQ, depending on who I talk to. I have been told 3 different times to wait 3 days and have patiently done so. Asus support is a joke. Buyer beware.

    Unhappy Asus Owner 9/11/09 9:58AM
  • Asus nightmare - Never again

    Asus P5Q Deluxe was purchased on June 2009

    Results
    1) POOR Product: This insteable motherboard was incapable to powering off the CPU fan even when the complete PC was off. Additionally, it took out the PSU which has to be replaced

    2) MEDIOCRE SUPPORT: Their Customer support is barely reading the failure description. You have to do all trouble shooting for them

    Anonymous 9/9/09 6:08PM
  • I bought an asus laptop. They sent it with a faulty power chord and emailed me a form to fax to them. It has been a month and they still havent replaced the power chord which I can only get through them. They get their chords from another country and have poor communiacation with that source. Menawhile I have no computer use for a month, while I continue to pay for internet. Their computers are fine if they work but if something is wrong, youre screwed.

    Anonymous 9/7/09 9:18AM
  • do not buy ASUS laptop anymore
    their customer service is very poor , i sent my laptop back to them on july 28.09 , they got it on 7/29/09 , and fix it (change hard drive i think)
    they send it to me overnight shipping , I should get it on 8/6/2009, but they put wrong shipping address . so latop return to shipper on 8/14/09 , i called them update my shipping address..... and waiting ..
    I called them everyday, no one can tell me when will they send me ... no tracking number by email..
    until last Friday i talked to their manager ,the lady still can not give me when can i get it .. i lose my temper and she told me will find it ASAP.
    Finally last Saturday , they give me a call..find my laptop in repair center . the lady name is susan, she told me will send it out on monday 8/24/2009 monday , i should get it on tuesday (8/25/2009) ..you know what .. i still can not get it today.. they lie to me again.. i just called them , they told me 7:00 pm , can not reach their customer service want me wait for 48 hours...

    i really can not stand it .. DO not buy asus laptop....

    JACK 8/25/09 7:12PM
  • I would like to say I have been using this company for years in England and have never had an issue.until now with the USA side on the company please do not order parts for this bunch of Muppet's on there site it states
    Processing time: for all orders is up to 2 business days PRIOR to shipment. ASUS does not process orders during weekends or holidays.
    Right if you order parts On Monday and you pay for 3dr day shipping you should receive your order by Friday right that what you would think but no they told me when i called them and ask for my shipping fee to be refund as they have not given me that service they told me I paid for the to ship it out on the 3dr day what load of B.S
    I told them when I went to school 2+3=5 and then I was told i was stupid what the hell are they on so now I will get the credit card company to get my money back as their web site is misleading so there conning people out of paying more for shipping for 3dr day shipping but it's the taking the same time as ground

    stormlord 8/20/09 10:40AM
  • As an Asus owner and friend of an employee in the Technical support department of this company, I can only shake my head in agreement with regard to the dismal support record here. Asus technical support employees are offered ZERO training, seldom even see new products before being forced to support them (as of today, no one in Asus' North America Tech Support has laid hands on or has any technical data on the Essetio CM5570 or CG5290 PCs Asus sells through Best Buy beyond the most basic spec sheet - don't believe me? Call with any sort of technical question, like what BIOS options the units have compared to a 'regular' Asus board)and the is no interest by the technical support manager, or facility manager to change this. The ONLY thing support cares about is call volume - they get paid per call/email/chat, not by taking care of you. Taking your number for a callback, giving piss poor advice, 'not having a clue', etc is the norm,and the madder you get, the more you call or write, the more revenue tech support generates. As more and more of the experienced staff leave and/or are let go, the worse it will get, as there is no incentive for employees to get better or to help one another. Some idiot at Asus corporate thinks tech support should be about making profit, not servicing the product, and until that changes support will continue to suffer.

    James 8/5/09 7:38PM
  • There is not enough space here to detail how laughably incompetent ASUS support is. No published toll free line, confusing recorded menu, poor english from person who finally answered, failed to honor promise to ship next day, RMA tracking on web site cryptic and misleading, had to sign two legal documents accepting all sorts of evils they would do to me for not returning defective part, and finally they sent a part that was not even close to being compatible with my computer. I have to pay to ship the wrong part back. The $100 I saved on Eee netbook is not worth it. Heed my warning. Stay away from ASUS!

    Hal 8/4/09 6:12PM
  • Asus really takes the price, only ASUS could package a hardware product along with software that doesn't recognize the hardware it was meant for.

    Then like you all said, the only possible way to solve the problem is by yourself with the use of forums because you will never get a hold of an actual support person from Asus.

    Sent an email to tech support and got an automated response thanking me for contacting them, a note not to reply to the email and then no response or even a hint of a future response regarding my problem.

    great. never again will I buy an ASUS product, that is a certainty.

    Asus never again 7/30/09 3:20AM
  • My computer has been in repair for over 6 weeks. This is the worst experience I've ever had with customer service ever!!!

    It was delivered DOA(dead on arrival) and I mailed it in the same day. They have had it for over a month and a half. Everytime I call, they have a lame excuse and promise to "make a note to the supervisor."

    I have called over a dozen times and always get a different excuse. "We can't ask the repair shop, they're separate" "there is a replacement coming in" "I don't know"

    chris 7/29/09 5:43PM
  • I take back that last comment. Just got off with "support" because my laptop got wiped by a virus. Forgot how to hook up my wireless to it. Idiot keeps telling me to call HP even though printer is working fine with 2 other computers but wont get recognized by asus. I guess it depends on who you get on the phone. Last person was terrific. This guy was a moron.

    deb 7/16/09 12:30PM
  • Customer service is non-existent. Will NEVER buy any Asus product again!
    Monitor failed after a few week's use. Retailer refused an exchange (I think he knew he'd never get anything back from Asus!). Registered repair on-line. Three weeks later - nothing. Repair website a has been down every time we've tried it in the last couple of weeks.

    Ed from Stockport UK 7/9/09 2:30AM
  • This company has the worst support I have ever seen. They still cannot find my laptop for repair a week after they got it at their repair facility. I keep getting recordings and excuses. Don't buy one of these turkeys! ;-( Bob B

    bobby b 6/25/09 1:43PM
  • Hello,

    Will never purchase an ASUS product again due to tech support experience (various screw ups in a very simple RMA case, eg. failure to put recipient name on unit being shipped back, failure to send power cord with the package, etc.)

    However, despite these mistakes, what made everything infinitely more frustrating was the service experience. It appears that their "customer service/tech support" entails passing off the request or issue to someone else down the chain, while failing to follow-up or call back as promised.

    Whoever you reach when you call appears to have absolutely no power to do anything.

    Frustrated2808 6/18/09 8:52AM
  • Absolutely awful support. Looks to me like they want users to solve their own problems via the user forum. Getting through to an ASUS employee is just about impossible. Their web site is very, verrrry, slowwwww.

    NoMoreASUS4me 5/28/09 3:23PM
  • By far the absolute worst customer service, not to mention technology, I have ever come across. Word from the wise.....stay away from ASUS.

    LilLizXx 5/18/09 8:04PM
  • Dear Sir/Madam

    Just back in January we purchased a notebook ASUS model X83V, serial # 89N0AS164939377, in one of the Best Buy Stores in Puerto Rico. Unfortunately in less than two months the notebook is out of order, is not operating. What we have found after trying to work out a solution to the problem has been an unsatisfactory service and poor knowledge of our OWN regulations specially from customer service. Following is the nightmare we have been thru.

    March 8

    Called technical service spoke to Timothy. His service was nice and willing to help. His diagnose was a bad mother board and suggested to return it since the notebook only has less than two months.

    March 10

    Called and spoke to Josh. He issued a case number 328452.

    March 11

    In customer service spoke to Georgina. Georgina issued an RMA number (EI931583) in order for us to ship via FEDEX the equipment from Puerto Rico to California, USA. (document sent was attached). She sent via e-mail instructions on how to proceed.

    We are in Puerto Rico, an hour away from San Juan were FEDEX have offices. The notebook was left in a FEDEX regional offices and in our way back home we received a call from FEDEX that they could not air shipped the notebook because Puerto Rico is considered international and the shipping number you gave us is domestic. Now our notebook is in a FEDEX office, and we will have to travel again to San Juan (1 hour away), and on Monday. We call customer service, and that has been the worst part of the nightmare. Not only we receive satisfactory options in terms of having our notebook repaired while is under a full guarantee, the treatment and the way they handled our claim makes us think of prejudice and a total disregard for our just claim. We were transferred to phone extensions of a ‘supervisor” who apparently does not exist, we were transferred to a “supposed” claims departments that never took the phone extension, and finally we were transferred to the receptionist that hang on us.

    The simple question is: If you can’t provide the same service you give in the states, why do you sell your notebooks here then? Is that some type of prejudice? Do you think is reasonable for us to paid for shipping to get the notebook fixed when does not even have two months of use?

    Can you trained your customer service people to understand better your own “regulations”, so we here in Puerto Rico does not have to go through this nightmare?

    I suggest somebody to take note of this situation and call us immediately in order to deal the situation in a satisfactory way for both parties. I will take my claim to whatever authorities are necessary and will seek for a just remedy. There is no justice when you provide a second degree service to our people here in Puerto Rico, below what you offer in the US.

    I will also take this claim to the Best Buy management and will make sure that either they explain clearly that Puerto Rico does not enjoy the same service you provide to other “Americans” in the mainland and we end paying additional money for having our equipments repaired when under guarantee or simply stop selling your brand in Puerto Rico.

    Definitely we are frustrated and we will prefer to return the equipment for our money and not having to deal more with your company under this same circumstances I already explained above. We are looking for a reasonable explanation first and then to have our notebook working properly with some type of guarantee that if any other problem should exist, and we hope not, we won’t go to the same ordeal again.

    And finally, we expect an answer to this letter. Calling your customer service has been an ordeal and a nightmare, I expect somebody to call and offer us to solve the problem. Having nothing else to add, here are two dissatisfied customers.


    Best regards,



    Angel M. Pabon
    Carmen Janet Rosaly

    aptasador 3/13/09 4:30PM
  • Submit your comment >>
  • Overall=OK. Their notebooks offer great bang for the buck, but the tradeoff is support. Yes, they will fix your machine, but it takes time-and you have to know how to play the game.

    I had a K53 with an allusive problem-every 3-7 days it would suddenly slow to a crawl/crash. It took 5 trips to service to resolve. I admit the problem was hard to diagnose-they couldn't reproduce, so it was a parts changing event. After the third time, I think some companies would just have issued a replacement, but that isn't the way it works with ASUS. That was probably my biggest gripe about the experience.

    I would buy another ASUS product. But, for those reading this (you likely are reading this because you are having support issues):

    1) Call and get an RMA. First shipping is your greenback, on repeat attempts, they will provide a shipping label if you politely ask.

    2) The RMAs and Free Shipping Labels should come within minutes-if they don't, call back and ask to reissue.

    3) Don't expect overnight service. With their 2 day shipping labels, service ends up being a 2-3 week turnaround. Sorry-that is the way it is.

    4) Yeah, the reps are overworked and cranky. Ignore it. Don't get mad and argue-they will hang up. They have their litany of support steps they have to mention (updating ROM BIOS, etc.) In my experience, politely cutting them off and telling them-"done that, just give me an RMA" and they quickly comply. The folks in Jamaica were pretty friendly.

    5) If you don't see any recent activity-call. Keep calling. Don't just wait on them. Persistence is key,

    6) DOCUMENT EVERYTHING. In my case, I reversed charges on CC because, well, after 5 months I still didn't have a working product. I believe when ASUS folks knew I was documenting things, service suddenly escalated to a person who personally handled the case. My computer was also being sent to Fremont versus the third party repair facility Bizcomm in Milpitas.

    Crappy support? Yeah, but that is why you get such cheap merchandise. I think for a standard failure, (say failed HD), you will have good closure-it just takes time.

    I would buy another ASUS product (and by day I am a Mac guy)-but you have to know the above if you run into issues. It is game playing.

    jrs8084 4/28/12 11:35AM
  • I had a problem with my computer fan which I broke (didnt tell them that) and I shiped it to them on a friday (evening) and got it back Wednesday (midday) They replaced my fan,heat sensor, and did a total dust clean out. I didn't wait on hold, The staff were friendly (although had an accent)

    Also I had a small hole in my air vent and they didn't void my warranty :)

    Gamer 3/22/12 3:18PM
  • The staff is very knowledgeable about computer stuff and is efficient and knows what to inspect without damaging the computer. He helped me identified the problem straight away (Having a wrong ram inside my laptop) and also help me to clean the fan slightly since he say I don't need to service the computer for dust and thermal paste yet.

    yummy90 2/28/12 8:45PM
  • Someone needs to revise the warranty policy. I just bought an Eee ASUS TF101 this month. Now the device does not recognize the charger because even when plugged, it keeps on saying "connect charger" I called tech support, they want me to send the charger back and pay for the postage. Not only it is inconvenient, it is a ripped off. The company should be able to send a new charger_no questions asked_and send me a prepaid label to return the defective one. I am now dissatisfied customer. I could not even find a supervisor to voice my concerns, so I will voice them to my family and friends. To replace a charger is cheaper than losing customers. Thanks for Peter W. He provided excellent customer service. I can tell that he knows and values his job. Your company needs more people like him. Being nice does not replace knowledge, for customer satisfaction we need a combination of both.

    Anonymous 2/27/12 11:29AM
  • Everyone who says Asus customer service is excellent and have received their rma replacement in no time are full of sh*t Its been 3 weeks now since I've put in a request for an rma replacement and still have got nothing!

    Exraided 2/22/12 2:44PM
  • Got quick awesome service that corrected my problem! Very Professional as well!

    Denise 1/28/12 7:37PM
  • Asus EEE Pad Transformer TF101
    As to negative comments about Asus Support-Unfortunately a lot of the problems with Computer Companies is that their support is in a foreign country, even U.S. manufacturers support is in foreign countries. Usually some place like China, Mexico, Indonesia, etc. They speak English but it's heavily accented. They also don't know slang words that we use, like comp for computer and others. They may type in the wrong words for your support request and add additinal info. They also make very little salary as compared to U.S. workers which doesn't help either. If you need support such as a software or hardware problem try to find an authorized repair technician in the U.S. If within a reasonable driving distance take it in to the shop. Explain to the tech. that you have tried to communicate with support on phone but do to language barrier it didn't work. Do the same with mail in repair also. They may be able to help without having to go thru phone support in another company. If this doesn't work take it to a licensed tablet repair person that is bonded also. It may end up costing you money but it may save you a stroke. When I use chat support I usually get a rep. quickly.
    Hope this helps
    someone.

    Nythawk 1/18/12 11:15PM
  • I bought a used ASUS 900 that had a OS error. I am not computer savy so I called ASUS support and they talked me through a restore but it did not work so the had me mail it to them and 2 weeks later I get it back NO charge and fixed. I am very happy with their service.

    happyasuscustomer 1/17/12 2:09PM
  • I had problem getting on my wireless network. Took computer to Office Depot and they told me they could fix it for $120 I had a virus. I bought a
    Fix It from Wal Mart which said my computer was fine. I finally call ASUS support and ask if I should take my laptop in = the nice young man on the phone said give me a minute and I will check your computer. He came back and said there is nothing wrong with the laptop it is your wireless box. He spent at least 45 minutes fixing my problem = not with laptop but with wireless modem. Nothing but good things to say about tech support from the nice young man who saved me money.

    Anonymous 11/30/11 8:13PM
  • I am not a person who posts online reviews about companies. That being said, I felt it was important to place one here:

    I purchased an ASUS motherboard online in February 2011, and had intermittent problems with it for months. Knowing I would RMA it eventually, I started reading online review concerning their service and found this site. Needless to say, I was shocked and appalled by what I saw and very apprehensive about the poor service I was sure to receive. Fingers crossed, I requested my RMA and sent the board in.

    Within 48 hours, the RMA status was updated at support.asus.com.

    The next day, it was listed as "In repair".

    Three days later, it was listed as in "final testing".

    The next day, the board shipped, and I received it three days later.

    I don't know if this quality of service is unique to US customers, but I have rarely dealt with a more professional company. I am a technician working for a national chain and experience horrors in repair service ona daily basis. ASUS provided exceptional service for me.

    The one negative note I have to offer is that their customer service representative I called about my RMA was so technologically illiterate that I hung up on him to submit my RMA request online, wanting to be sure the actual problem was communicated clearly.

    Happy Camper 11/23/11 10:52PM
  • Cant get new drivers for Asus motherboard P5E for its FII soundcard and soundMax.Windows does not help in theis case because the producer has resources. WIN 7 32 bit is so common already that there should be driver already.
    Good products and good customer service are both need for a company like Asus. I hope you could help me.

    Kaarlo S. 8/2/11 4:34AM
  • all round good service , issue resolved in quick time

    guest 7/6/11 1:31AM
  • I would just like to comment here on the excellent service I received in Singapore from ASUS service centre, there have been so many negative comments I thought I would express my positive thoughts here! Very recently I took my aging ASUS A8JA laptop to the centre to see what could be done if anything to a cracked cover (back of screen) thinking it might cost anything up to $500 I was amazed that it would be done for free, please bear in mind that this machine was bought in Australia and was also far from new.
    I was contacted in 24hrs to tell me it was repaired and ready for collection, this is service of the highest degree, many thanks & well done to ASUS (AUSTEK)in Singapore for a five star service!

    sodbuster 5/25/11 3:45AM
  • Great contact info. Different than what I found on various ASUS pages, and actually got through to someone right away! :)

    Anonymous 4/18/11 7:47AM
  • Bought an eee 1000HE from Newegg with extended warranty in June 2009. Almost 2 years later haven't had any issues with the computer or company. Had some kind of spark when I plugged it into the charging cable last year that disabled the keyboard. Called up ASUS, shipped them the computer and had it back in 2 weeks working perfectly with a new charging cord. Only had to pay shipping (eh, whatever)

    Been using the computer constantly the last 2 years and have it dual booted windows/linux. Only noticeable issue is the battery life is down from 9 hours to about 4, but that's expected

    Skiboarder 4/17/11 7:16PM
  • Firstly, let me say that I've never had to deal with ASUS's customer service, and there's a reason for that: I've never had a single one of their products go bad. Now, I could just be lucky, but I've owned 4 of their motherboards, several video cards, and at least 2-3 laptops. In all instances, each device worked as designed.

    Now, I'm not defending poor customer service practices, but here's what I'm seeing, based on the reviews I've read thus far: Most of the problems reported are user error. If you don't know how to use a computer, you shouldn't own one. I'm sorry, but it's the same as owning a car, or any other piece of technology. If you can't use it properly, you shouldn't use it at all. I would wager that the majority of the "negative" customer service experiences are burned out CSR Agents who get nothing but calls all day from people who don't know what the hell they're talking about. "My internet is down!" How is that ASUS's problem...? "I shoved a PCI card into a PCI Express slot!" Not ASUS's fault...

    Again, I can't comment on their customer service from an end user perspective, but being that I've worked in PC repair/IT for about 12 years, I know the score. There is nothing wrong with ASUS products.

    Druuzil 4/14/11 8:38AM
  • When I found out that my netbook had power issues, I was in trouble. I had bought it refurbished, and the seller refused to give me the correct contact information. I tried over and over to get a hold of Asus, but when I finally did, I was amazed. Even though the serial was not valid (another reason why I will never use the seller again) I was sent through the service process super fast. Keep in mind, I am training to become a computer repair technician and do service for my school, but I was stumped by the number of problems. I made a list and sent in the computer on Monday. The estimate on the shipping was that it would arrive by Thursday, but by Friday morning I had an email saying that they were sending it back. It arrived midday Saturday, at my door.I was surprised to find that not only had my requested repairs been made, but things that I didn't report or didn't notice were also fixed. The speed of service (once I actually got to them) and the quality of repair were astounding. I'm going to give Asus a few points when I'm recommending replacement products and when it comes time to replace my non-Asus desktop in a year or so.

    Eden 3/26/11 5:50PM
  • Our new ASUS with Windows7 would not allow
    us to log on; "user profile failed the log on...etc..." was the message.
    I called ASUS and spoke with Mark. Case#
    1197824.
    Mark was patient, and knowlegeable.
    He got the problem fixed right on the spot.
    Thank you Mark.
    Bob from Minnesota.USA.

    Anonymous 3/18/11 5:55PM
  • Asus is given terrible reviews by people who dont understand how to properly use their own products. Every time I have called Asus the service has been top notch. My motherboard was having compatibility issues with the ram i purchased, within 24 hours they sent me a custom bios update to allow proper operation. When my motherboard died, they got me a RMA right away and got it replaced asap. Asus is the current #2 manufacturer of computers with the volume of production you will see a few bad eggs in the batches. This applies to every computer company, and the only reason that the reviews are so poor on here is because only the people who have had problems have chimed in to tell their stories.

    Sauce 2/25/11 11:44PM
  • Flawless service. 2 year worldwide warranty.

    I talked to someone not only in my own country but in my own city. Unheard of.

    5 minutes on phone, quickly arranged to repair. Brilliant

    jorge 2/7/11 8:50PM
  • After a bad bios flash I contacted ASUS and talked to the bios department who quickly solved my problem and told me that a new bios chip would cost $5. I had it over-nighted because I needed it ASAP. The Total was $30 which wasn't to bad compared to the original price of the MB (P6X58D-E). Sadly they didn't have my chip so it had to go out the next day which was a day after the over night shipping date would have been. Once I opened the package I was surprised at the not written on my receipt which reads, " Sorry for the trouble your money has been refunded."

    Wow! Talk about customer service!!

    I LOVE asus.


    And to all the bad comments stop crying over stupid stuff like the batter on your $200 laptop not being 10 hours. Read the fine print and it says if the computer is in hibernation mode. How do you expect a POS netbook to get 10 hours running all your programs and on wifi.

    Get some common sense...

    Unkn0wn 1/27/11 1:10PM
  • Customer Care Center - Fresno, CA. Direct Number: 510-818-4877.
    It took me 62 days, 17 reps in the Jamaica center and scouring the web for any and every number associated with ASUS before finding John in Indiana (Product Support - not Tech support), who gave me the number in less than 15 seconds.
    I called them and told them I had a complaint about a unit being approved for warranty covered repairs, of having sent the unit in for repair, only to be told, once they received the unit, that it was NOT covered under warranty - and to fork over $175 for a new motherboard for my wife's netbook.
    The rep was wonderful, put me on hold long enough to check my case number - came back on and told me that the netbook will be repaired and returned, all under warranty.
    Done. Off the phone. We win one (I know...I know....let's see if it actually comes back - and repaired!).

    poregon 1/17/11 6:12PM
  • I have never had anything but good experiences with ASUS customer service (the few times I have had to call them). No they don't have the best knowledge of their products ever, but they are American and the hold times are usually very short (calling is so much faster than the live chat).

    TheK 11/10/10 8:58PM
  • My Final Update on the missing board saga

    As I stated board wound up in New Hampshire. Got a FedEx Representative on the phone and she was able to effect an 'Internal Address Change' for me. Motherboard left New Hampshire and is now headed to Florida.
    Still don't know where that ZIP code came from...it's similar but not that close. What are the three little words men hate to say, "I Don't Know"....end of story.
    I changed the ratings I gave to ASUS because if you don't know how to reach these folks your not going to get anywhere.

    ultra_classic 10/27/10 9:02AM
  • Awesome help...great service, spoke English, friendly, short wait time, would recommend highly and would buy another ASUS Eee PC

    Finch78 10/3/10 1:04PM
  • I spoke with an Agent she was very helpful..She sounds experienced. I basically did not know how to use the computer to use certain features..and this agent took the TIME to go through stuff with me. I have no problem as yet.

    LALA 8/3/10 3:30AM
  • Spoke with two different tech support guys, both of whom were extremely helpful. I didn't have to wait long, and my problem was solved.

    Service # 784-054

    chadwick39 4/12/10 11:29AM
  • I had a notebook that was working great for 3 months and then it crashed for no reason. I called support and they had me upgrade my video driver and all ws great. I was scared I was going to lose my data bu everything worked out. I am asus customer forever.

    Jose 3/14/10 2:33AM
  • Never had an issue. got my laptop 2 months later the fan started going out. but i was expecting that given its a g71 and i game on it all the time. sent it in got it back in 2 weeks and was happy has not buzzed since. thank you asus.

    KOS 12/29/09 3:47PM
  • I lost my wireless connection and called ASUS for help. A very efficient representative (Brianna) was extremely helpful in helping me correct the problem. She was patient and provided me with information that will be useful to have for future reference. She was able to zero in on the problem and guide me through the process to reestablish my wireless connectivity in just a few minutes. Thank you!

    LWest 7/24/09 1:43PM
  • I have to say this was the best support experience ever! I came from Dell Hell where getting a person was impossible. I always, 3x, got a human in 5 minutes or less and they actually helped me! I would never buy Dell again-or HP who wanted $35 to tell me how to hook up my wireless printer to my laptop. Asus rocks compared to them.

    Deb 7/16/09 12:18PM
  • Submit your comment >>
  • I HATE WORKING FOR ASUS BECAUSE ASUS MAKES US LIE TO OUR CUSTOMERS AND WE CHARGE OUR CUSTOMERS FOR NO REASON EVEN IF THEY ARE UNDER WARRANTY! I'VE NOTIFIED THE CONSUMER BOARD AND I AM APPLYING TO OTHER COMPUTER TECH COMPANIES. I ABSOLUTELY HATE THE ATMOSPHERE HERE AT ASUS BECAUSE WE ARE TOLD AND TAUGHT TO BE AGGRESSIVE WITH OUR CUSTOMERS AND TRY TO MINIMIZE PAYOUTS TO CUSTOMERS. DO NOT BELIEVE THE 1 YEAR ACCIDENTAL DAMAGE WARRANTY, ITS VERY TOUGH FOR A CUSTOMER TO GET A NEW LAPTOP!

    JOHNASUSAGENT 12/7/10 6:33PM



  Share With Others  
  Awards  

We are proud to recognize the companies providing the best customer service each year within their industry.

  Comparisons  
Check out these popular comparisons of Asus customer service versus other companies:
Asus vs. Acer Computers
Asus vs. Apple
Asus vs. Compaq
Asus vs. Dell
Asus vs. Gigabyte
Asus vs. Hewlett-Packard
Asus vs. Intel
Asus vs. Lenovo
Asus vs. MSI
Asus vs. Sony
Asus vs. Toshiba
  Company Replies  
Authorized representatives of Asus can sign up to reply to any of the comments found on this page.

Sign Up | Sign In

  Contact Information  
Customer Support
510-739-3777
Laptop Technical Support
888-678-3688
Motherboard and General Product Support
812-282-2787
Asus customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Complete Asus customer service phone numbers and contact information at ContactHelp.com
  Get Help Online  
Get immediate support for your Asus questions from HelpOwl.com.

Receive immediate support for Asus at HelpOwl.com
  Reviews & Ratings  
View thousands of Asus user reviews and customer ratings available at ReviewOwl.com.

Asus reviews and ratings at ReviewOwl.com
  Boycott Company  
View all boycotts of Asus and join a boycott today!. You can also organize your own Asus boycott with many tools for promoting and managing the boycott.

Boycott Asus today at BoycottOwl.com
  Asus Manuals  
Find free Asus manuals and user guides available at ManualOwl.com.

Free Asus manuals and user guides at ManualOwl.com
  Asus Drivers  
Easily locate Asus driver and firmware links available at DriverOwl.com.

Free Asus drivers and firmware at DriverOwl.com
  Company News  
Asus: No, Your Tablet Is Totally Supposed To Draw Jagged Lines
It has been eight months, with only two emails of troubleshooting followed by two RMA trips and Asus tech support has decided that nothing is wrong with it. They sent an email that after reviewing the tablet, they found no problems.
Asus starts offering free GPS dongles for Transformer Prime users
We are pleased to announce this offer as part of our commitment to customer service, but it does not replace, alter or amend any existing warranties you may have… This offer won't last forever and will expire on July 31, 2012. Previously Asus tried to ...
ASUS Announces GPS Dongle For Transformer Prime Owners
We are pleased to announce this offer as part of our commitment to customer service, but it does not replace, alter or amend any existing warranties you may have. For more detailed information about this offer, please click on the link below.