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Welcome to CustomerServiceScoreboard.com

Customer Service Ratings for Top Companies Based Upon User Feedback

Customer service comments, complaints and rankings

Overall Customer Service Ratings

There is no questioning the fact that most people believe they receive inadequate customer service from most companies today. Only 46 companies out of the 705 total companies with a CustomerServiceScoreboard.com rating currently rank as Acceptable or better. This is only 7%!

Customer Service Details

People adding comments and ratings are also asked to rate each company on a scale of 1 - 10 (with 10 being the best) when it comes to 5 specific aspects of their customer service interaction. Based upon the average scores for each of these aspects, it is no wonder most companies score so poorly.

The Leaderboard

The following tables list all of the companies that currently have a CustomerServiceScoreboard.com rating.

Rank Company Rating
1 NameSilo 191.90
2 Zappos 182.40
3 Trader Joe's 154.03
4 Nintendo 146.39
5 Travelers 134.00
6 Kmart 132.12
7 Country Living 129.23
8 Fisher Price 127.46
9 Royal Caribbean Cruise Lines 122.90
10 Jaguar 120.00
11 Weber 118.14
12 Canon 117.97
13 LL Bean 116.72
14 Gander Mountain 116.65
15 Dairy Queen 114.29
16 Adorama 111.84
17 Rite Aid 111.80
18 EVGA 111.03
19 Bose 105.78
20 Rayovac 105.20
21 Plantronics 103.40
22 SkyWest Airlines 102.00
23 Bed, Bath and Beyond 101.07
24 Air New Zealand 98.00
25 Nordstrom 93.70
26 Kindle 93.13
27 Pontiac 92.15
28 Paychex 91.84
29 Android 91.79
30 Holland America Line 90.53
31 Old Navy 90.00
32 Home Depot 89.26
33 Little Tikes 89.25
34 Starbucks 89.08
35 Konica Minolta 88.90
36 Scottrade 88.60
37 Charles Schwab 87.53
38 Road Runner 86.96
39 Enterprise Rent-A-Car 86.62
40 Teleblend 85.18
41 Belk 84.60
42 Liberty Mutual 82.42
43 Pier 1 82.20
44 NVIDIA 81.91
45 Duane Reade 81.00
46 Blizzard 80.65
47 Panera Bread 80.00
48 Bank of Montreal 79.93
49 Hallmark 79.78
50 NetFlix 78.25
51 Bissell 76.53
52 BevMo 76.25
53 Lands' End 76.13
54 Discount Tire 75.52
55 JetBlue Airlines 75.19
56 Payless Car Rental 75.00
57 Nationwide 74.95
58 Amazon.com 74.88
59 Boscov's 74.65
60 Kohl's 73.92
61 CVS 73.47
62 Kroger 71.69
63 HEB 71.14
64 Qantas 71.08
65 TJ Maxx 70.97
66 Tractor Supply 70.75
67 Meijer 70.52
68 Windows 70.37
69 Alaska Airlines and Horizon Air 70.32
70 Southwest Airlines 69.50
71 Logitech 69.47
72 National Grid 68.47
73 Airtran 68.40
74 Brother International 68.12
75 Reliant Energy 67.42
76 Staples 67.36
77 Dyson 67.01
78 SanDisk 66.72
79 Navy Federal Credit Union 66.70
80 Banana Republic 66.40
81 Dollar Tree 66.37
82 Vistaprint 65.48
83 Nike 65.40
84 Esurance 65.15
85 Western Digital 65.14
86 Cogeco 64.80
87 Iomega 64.13
88 Ambit Energy 64.07
89 Jabra 64.07
90 ING Direct 63.77
91 Westjet 63.57
92 USAA 63.23
93 Jensen 63.00
94 Aflac 62.26
95 Sprint - Nextel 62.09
96 Quest Diagnostics 61.97
97 Advance Auto Parts 61.71
98 Webroot 61.65
99 Lego 61.65
100 Sky 61.20
101 Cuisinart 60.87
102 Hampton Inn 60.13
103 Audiovox 60.08
104 Walgreens 59.82
105 Lowe's 59.71
106 Office Depot 59.23
107 The Gap 59.20
108 StubHub 59.02
109 Alamo Rent A Car 59.00
110 TRENDnet 58.82
111 Oki Data 58.40
112 Food Lion 58.29
113 Urban Outfitters 58.07
114 Rue 21 57.87
115 iPhone 57.73
116 JCPenney 57.65
117 Pep Boys 57.56
118 Lexmark 56.92
119 Bowflex 56.87
120 Guitar Hero 56.78
121 Telus 56.55
122 Frontier Airlines 56.52
123 Wachovia 56.45
124 Aer Lingus 56.40
125 Lexus 56.25
126 Lincoln 56.18
127 ADT 55.82
128 Macy's 55.78
129 Princess Cruises 55.63
130 Seagate 55.61
131 Big Lots 54.77
132 Overstock.com 54.76
133 Petsmart 54.46
134 GoPhone 54.37
135 American Eagle Outfitters 54.12
136 Carnival Cruises 54.10
137 Denon 53.78
138 Safeway 53.60
139 Jiffy Lube 53.47
140 Shutterfly 52.84
141 National Car Rental 52.82
142 Napster 52.80
143 Porsche 52.78
144 Energizer 52.67
145 Norwegian Cruise Line 52.47
146 Delta Airlines 52.34
147 Jitterbug 52.18
148 Asus 52.12
149 ASRock 51.80
150 Progressive 51.78
151 NCsoft 51.49
152 Sports Authority 51.46
153 Cabela's 51.29
154 Earthlink 51.19
155 Bass Pro Shops 51.00
156 Turtle Beach 50.94
157 Apple 50.90
158 Vocalocity 50.62
159 Allegheny Power 50.59
160 Neiman Marcus 50.44
161 TigerDirect.com 50.40
162 Suzuki 50.13
163 NewEgg.com 50.07
164 General Motors 49.93
165 Edward Jones 49.70
166 Dillard's 49.64
167 SingTel 49.38
168 Phillips 49.33
169 Costco 49.16
170 AAA 49.12
171 Behringer 48.69
172 Duracell 48.27
173 Living Social 48.25
174 LabCorp 48.20
175 AT&T Wireless 47.96
176 Xbox 47.76
177 Harry and David 47.69
178 Redbox 47.69
179 Marriott Rewards 47.65
180 Verizon Wireless 47.55
181 AutoZone 47.49
182 ALDI 47.17
183 Buick 47.10
184 Yamaha 47.09
185 Money Magazine 47.07
186 Suddenlink 47.03
187 American Airlines 47.00
188 Subaru 46.85
189 GameFly 46.84
190 Huawei 46.69
191 ProFlowers 46.45
192 Ace Hardware 46.24
193 Groupon 46.10
194 World of Warcraft 45.98
195 BJs 45.89
196 OfficeMax 45.88
197 Geico 45.84
198 U-Haul 45.82
199 Access America 45.67
200 OnStar 45.58
201 Continental Airlines 45.46
202 Epson 45.39
203 Honeywell 45.36
204 Consumer Cellular 45.36
205 Virgin Atlantic 45.18
206 Atlantic Broadband 45.09
207 Radio Shack 44.98
208 Carbonite 44.93
209 Vizio 44.61
210 Embarq 44.59
211 Volvo 44.49
212 Home Shopping Network 44.40
213 LeapFrog 44.39
214 Fidelity 44.30
215 Circuit City 44.29
216 Northwest Airlines 44.12
217 Olympus 43.91
218 Vonage 43.89
219 DIRECTV 43.81
220 Sharp 43.64
221 Lord and Taylor 43.60
222 GMC 43.56
223 PlayStation 43.54
224 Linksys 43.35
225 Scion 43.33
226 APS 43.30
227 Fry's 43.26
228 Snapfish 43.23
229 Holiday Inn 43.07
230 iTunes 43.05
231 Mercedes 42.88
232 Timex 42.70
233 BasicTalk 42.67
234 Saks Fifth Avenue 42.67
Rank Company Rating
235 Garmin 42.62
236 Cablevision 42.50
237 Verizon Residential 42.40
238 PayPal 42.37
239 Chase Home Finance 42.27
240 Hamilton Beach 42.22
241 Big Fish Games 42.14
242 WebEx 42.00
243 Geek Squad 41.99
244 QVC 41.81
245 Kaiser Permanente 41.76
246 Victoria's Secret 41.71
247 Clearwire 41.70
248 Hearst Magazines 41.62
249 Ryanair 41.47
250 Borders 41.45
251 Rosetta Stone 41.38
252 Worx 41.29
253 PeoplePC 41.24
254 TomTom 41.11
255 Comfort Inn 40.83
256 Tracfone 40.78
257 Insight 40.73
258 Oakley 40.73
259 Wacom 40.62
260 Lufthansa 40.60
261 Onkyo 40.60
262 Arby's 40.56
263 Ramada 40.49
264 YouTube 40.49
265 Magellan 40.24
266 Celebrity Cruises 39.95
267 JVC 39.91
268 Sony Ericsson 39.88
269 Rhapsody 39.76
270 Coleman 39.65
271 HTC 39.60
272 Barclays 39.51
273 TiVo 39.37
274 Time Magazine 39.34
275 Symantec 39.29
276 Papa Johns 39.15
277 Roku 39.12
278 Sam's Club 39.07
279 Walmart 38.94
280 Compaq 38.89
281 Pentax 38.89
282 EasyJet 38.76
283 Weebly 38.71
284 Burger King 38.62
285 Buy.com 38.54
286 Orbitz 38.53
287 LensCrafters 38.45
288 Visa 38.42
289 Best Buy 38.35
290 3M 38.30
291 Blockbuster Online 38.07
292 eTrade 38.05
293 OG&E 38.00
294 Belkin 37.82
295 Stamps.com 37.80
296 Federal Express 37.80
297 American Home Shield 37.69
298 AARP 37.68
299 Mattel 37.55
300 HR Block 37.54
301 Avon 37.43
302 Harley Davidson 37.31
303 Ning 37.29
304 American Express 37.11
305 Go Daddy 36.97
306 D-Link 36.97
307 CheapTickets 36.76
308 Charter 36.69
309 Toyota 36.68
310 McDonalds 36.65
311 Bushnell 36.53
312 Telstra 36.51
313 Webkinz 36.46
314 Infiniti 36.38
315 North Face 36.34
316 Cox 36.24
317 Columbia Sportswear 36.08
318 Bernina 36.07
319 Palm 36.00
320 Target 35.99
321 Uniden 35.97
322 Kia 35.88
323 Zune 35.82
324 Dish Network 35.77
325 TD Bank 35.76
326 Taco Bell 35.73
327 Bosch 35.72
328 CompuServe 35.60
329 United Airlines 35.58
330 Asurion 35.56
331 RCN 35.55
332 Waste Management 35.53
333 KLM 35.49
334 PETCO 35.45
335 Audi 35.42
336 SafeLink Wireless 35.42
337 Creative Labs 35.37
338 US Airways 35.29
339 US Cellular 35.24
340 Merrill Lynch 35.11
341 Capital One 35.07
342 Sports Illustrated 35.03
343 Wirefly 34.99
344 Citizens Bank 34.89
345 Windstream 34.88
346 CarMax 34.88
347 Boost Mobile 34.84
348 nTelos 34.76
349 Hyundai 34.74
350 Nikon 34.67
351 Singapore Airlines 34.60
352 UPS 34.52
353 Chevrolet 34.39
354 GameStop 34.38
355 Timberland 34.33
356 AT&T Uverse 34.28
357 State Farm 34.25
358 Sylvania 34.21
359 Fios 34.18
360 Dollar General 34.13
361 Burlington Coat Factory 33.99
362 Hotpoint 33.98
363 Los Angeles Times 33.97
364 Xfinity 33.95
365 Chase 33.94
366 Rogers 33.92
367 Comcast 33.91
368 Koodo 33.69
369 Washington Post 33.68
370 Graco 33.67
371 Cellular One 33.53
372 24 Hour Fitness 33.52
373 Reader's Digest 33.41
374 New York Daily News 33.34
375 Clear 33.34
376 Pioneer 33.29
377 Sonic 33.27
378 BMW 33.19
379 Polaroid 33.18
380 Bell Canada 33.09
381 Trend Micro 33.05
382 Motorola 33.01
383 Microsoft 32.92
384 DHL 32.86
385 New York Times 32.85
386 Ryobi 32.85
387 Vanguard 32.82
388 TCF Bank 32.60
389 Vtech 32.55
390 Dominion Power 32.53
391 MetLife 32.52
392 Avis 32.51
393 Acer Computers 32.51
394 Hertz 32.46
395 Ford 32.37
396 Cigna 32.29
397 Slingbox 32.26
398 Honda 32.14
399 Dell 32.14
400 TurboTax 32.12
401 Frigidaire 32.10
402 Casio 32.07
403 Jimmy John's 32.00
404 Washington Mutual 32.00
405 Husqvarna 32.00
406 Time Warner Cable 31.99
407 Virgin Mobile 31.98
408 British Airways 31.90
409 Farmers Insurance 31.85
410 Brighthouse 31.73
411 Activision 31.59
412 Dollar Rent A Car 31.56
413 Best Western 31.49
414 Match.com 31.44
415 Optimum 31.41
416 PG&E 31.35
417 Budget Rent A Car 31.35
418 Asiana Airlines 31.33
419 MSI 31.29
420 Proctor and Gamble 31.26
421 Cellular South 31.25
422 Equifax 31.23
423 US Postal Service 31.23
424 John Deere 31.23
425 Expedia 31.20
426 Cellcom 31.20
427 Firestone 31.15
428 Lumber Liquidators 31.11
429 American Standard 31.10
430 Quicken Loans 31.09
431 Regions Bank 31.06
432 Bellsouth 30.98
433 Mazda 30.89
434 Verizon DSL 30.89
435 Ikea 30.85
436 Air Canada 30.85
437 Page Plus 30.80
438 Pizza Hut 30.76
439 ViewSonic 30.73
440 Qwest 30.67
441 Frontier Communications 30.63
442 Nokia 30.59
443 XM Radio 30.56
444 Experian 30.52
445 T-Mobile 30.50
446 SBC 30.49
447 Cisco 30.36
448 PSE&G 30.34
449 Xerox 30.28
450 Samsung 30.24
451 Wall Street Journal 30.22
452 Net10 30.21
453 Acura 30.20
454 Atmos Energy 30.18
455 PNC Bank 30.05
456 Metro PCS 30.02
457 FreeCreditReport.com 30.01
458 Travelzoo 30.00
459 Air France 29.97
460 Panasonic 29.94
461 KitchenAid 29.92
462 PokerStars 29.92
463 Sovereign Bank 29.92
464 Goodwill 29.89
465 Dotster 29.88
466 Straight Talk 29.78
467 Simple Mobile 29.69
468 Bloomingdales 29.57
Rank Company Rating
469 Hewlett-Packard 29.55
470 Volkswagen 29.48
471 Electronic Arts 29.33
472 Sony 29.25
473 Fido 29.24
474 Pottery Barn 29.10
475 ACS 29.02
476 Hawaiian Airlines 29.01
477 Maytag 28.97
478 eMachines 28.94
479 QuickBooks 28.89
480 Cadillac 28.86
481 Prudential 28.86
482 Lacie 28.80
483 Sears 28.76
484 Toro 28.76
485 Gateway Computers 28.71
486 Hotels.com 28.67
487 FPL 28.66
488 TalkTalk 28.60
489 Ticketmaster 28.60
490 LG 28.57
491 Days Inn 28.56
492 Progress Energy 28.50
493 Netgear 28.50
494 Sirius 28.45
495 SunTrust 28.42
496 RCI 28.40
497 Subway 28.37
498 Classmates.com 28.31
499 Allstate 28.27
500 Kenmore 28.25
501 Medco 28.22
502 General Electric 28.08
503 Citibank 28.04
504 TransUnion 28.02
505 Hoover 28.01
506 Ashley Furniture 28.00
507 Shaw 28.00
508 ESET 27.80
509 Barnes and Noble 27.68
510 Planet Fitness 27.60
511 Priceline 27.39
512 Whirlpool 27.32
513 Mozilla 27.26
514 Memorex 27.23
515 Tucows 27.20
516 Kodak 27.15
517 Cricket Wireless 27.08
518 Jeep 27.07
519 Windows Live 27.06
520 Electrolux 27.04
521 MajicJack 27.04
522 Fifth Third Bank 27.03
523 Morgan Stanley 27.00
524 1and1 26.93
525 Sanyo 26.92
526 Isuzu 26.80
527 Zynga 26.79
528 Chicago Tribune 26.77
529 Chrysler 26.74
530 Caremark 26.67
531 Craftsman 26.67
532 Mozy 26.67
533 Toshiba 26.66
534 McAfee 26.64
535 Ally Bank 26.61
536 Mediacom 26.47
537 Blue Cross Blue Shield of Florida 26.44
538 Ricoh 26.43
539 Hotwire 26.42
540 Vectren 26.40
541 NetSpend 26.32
542 JP Morgan Chase 26.31
543 Topaz Labs 26.27
544 Lenovo 26.22
545 LA Fitness 26.21
546 US Bank 26.18
547 CenturyLink 26.17
548 Proactive 26.10
549 Bank of America 26.02
550 Thermador 26.00
551 Alltel Wireless 25.98
552 Square Enix 25.97
553 Toys R Us 25.93
554 Vodafone 25.93
555 Nissan 25.68
556 MasterCard 25.62
557 Bally Total Fitness 25.62
558 2K Sports 25.60
559 VMware 25.60
560 United Healthcare 25.43
561 Malaysia Airlines 25.35
562 Network Solutions 25.20
563 Cathay Pacific 25.20
564 Finnair 25.20
565 AT&T Worldnet 25.20
566 Humana 25.17
567 Kaspersky 25.17
568 AuthorizeNet 25.10
569 Valve Steam 25.05
570 MAACO 25.05
571 Cincinnati Bell 25.01
572 Mutual of Omaha 25.00
573 MySpace 24.80
574 Pitney Bowes 24.75
575 Countrywide 24.60
576 Oreck 24.60
577 Magnavox 24.51
578 Blackberry 24.47
579 Sallie Mae 24.44
580 BB&T 24.35
581 Radisson 24.20
582 Peachtree 24.20
583 Oracle 24.20
584 FTD.com 24.14
585 Family Dollar 24.11
586 Digital River 24.10
587 Adobe 23.99
588 EHarmony 23.97
589 Juno 23.84
590 Airtel 23.80
591 Abercrombie & Fitch 23.73
592 Dodge 23.72
593 ADP 23.67
594 America Online 23.58
595 MSN 23.57
596 Nextar 23.52
597 HughesNet 23.41
598 The Hartford 23.40
599 LinkedIn 23.39
600 Iberia 23.36
601 Forever 21 23.20
602 Avast 23.08
603 Register.com 23.02
604 Wells Fargo 23.02
605 Express Scripts 23.01
606 Disney Cruise Line 23.00
607 Cub Cadet 23.00
608 Haier 22.99
609 Boston Globe 22.94
610 NetZero 22.88
611 Bing 22.87
612 MoneyGram 22.86
613 Yahoo 22.82
614 TP-Link 22.80
615 DTE Energy 22.69
616 ComEd 22.67
617 Thrifty Car Rental 22.65
618 AVG 22.64
619 Archos 22.43
620 TNT 22.40
621 GE Money Bank 22.29
622 Citi Mortgage 22.29
623 Quicken 22.03
624 Aetna 21.99
625 RCA 21.93
626 USA Today 21.80
627 BBVA Compass 21.60
628 Travelocity 21.51
629 Xcel Energy 21.40
630 Mitsubishi 21.37
631 Spirit Airlines 21.37
632 Duke Energy 21.14
633 Oster 21.00
634 BitDefender 20.87
635 CompUSA 20.60
636 Alcatel 20.60
637 Kentucky Fried Chicken 20.50
638 HSBC 20.48
639 Gold's Gym 20.47
640 Ubisoft 20.44
641 eBay 20.44
642 Future Shop 20.40
643 SonicWALL 20.20
644 Fingerhut 20.08
645 Google 19.73
646 Greyhound 19.63
647 DeLonghi 19.60
648 Incredimail 19.50
649 Dick's Sporting Goods 19.40
650 Nexon 19.40
651 Danby 19.20
652 Navigon 19.05
653 Land Rover 19.00
654 Anthem Blue Cross 18.86
655 Pantech 18.80
656 True Value 18.60
657 Mini 18.40
658 Roxio 18.37
659 Teleflora 18.35
660 Coby 18.10
661 Stream Energy 18.00
662 Craigslist 17.70
663 Skype 17.66
664 Avid 17.60
665 Twitter 17.60
666 John Hancock 17.60
667 Carfax 17.56
668 TripAdvisor 17.48
669 Union Bank 17.40
670 Pinterest 17.40
671 Hitachi 17.20
672 Zoosk 17.08
673 Fandango 17.00
674 Hotmail 16.91
675 Gmail 16.80
676 Kyocera 16.80
677 Pogo 16.73
678 Half.com 16.67
679 Western Union 16.40
680 IBM 16.20
681 Homestead 16.00
682 WIND Mobile 15.80
683 Nero 15.60
684 Autodesk 15.60
685 Seiko 15.40
686 Limewire 15.20
687 ZoneAlarm 15.00
688 Exxon 15.00
689 Facebook 14.84
690 PC World 14.60
691 WeightWatchers 14.40
692 21st Century 14.40
693 Westinghouse 14.20
694 Rheem 14.20
695 Great Clips 14.00
696 Etihad Airways 14.00
697 Atari 13.60
698 Kenwood 13.20
699 Acronis 12.60
700 Aviva 12.60
701 Full Tilt Poker 12.00
702 Sunoco 12.00
  Awards  

We are proud to recognize the companies providing the best customer service each year within their industry.

  The Best...  
The Top 15 companies according to our ratings:
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  ...and The Worst  
The Bottom 15 companies according to our ratings:
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