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Welcome to CustomerServiceScoreboard.com

Customer Service Ratings for Top Companies Based Upon User Feedback

Customer service comments, complaints and rankings

Overall Customer Service Ratings

There is no questioning the fact that most people believe they receive inadequate customer service from most companies today. Only 41 companies out of the 538 total companies with a CustomerServiceScoreboard.com rating currently rank as Acceptable or better. This is only 8%!

Customer Service Details

People adding comments and ratings are also asked to rate each company on a scale of 1 - 10 (with 10 being the best) when it comes to 5 specific aspects of their customer service interaction. Based upon the average scores for each of these aspects, it is no wonder most companies score so poorly.

The Leaderboard

The following tables list all of the companies that currently have a CustomerServiceScoreboard.com rating.

Rank Company Rating
1 NameSilo 196.40
2 Country Living 184.29
3 Zappos 182.49
4 Nordstrom 166.53
5 Nintendo 164.25
6 Kmart 157.22
7 Blizzard 155.13
8 Starbucks 146.25
9 Paychex 138.47
10 Pier 1 130.00
11 Hallmark 126.00
12 LL Bean 123.77
13 Canon 118.03
14 Kindle 117.29
15 Air New Zealand 115.94
16 Bed, Bath and Beyond 111.12
17 Kohl's 106.60
18 Fisher Price 105.22
19 Rayovac 105.20
20 Pontiac 103.55
21 Burlington Coat Factory 101.70
22 Lands' End 101.60
23 Kroger 99.10
24 Charles Schwab 98.20
25 Nationwide 97.70
26 Lego 96.90
27 Airtran 96.60
28 Discount Tire 95.51
29 Road Runner 94.18
30 Home Depot 93.83
31 EVGA 93.06
32 NVIDIA 92.70
33 Jabra 92.44
34 Scottrade 91.75
35 Phillips 91.26
36 USAA 89.65
37 JetBlue Airlines 87.29
38 Aer Lingus 85.80
39 Meijer 84.69
40 Western Digital 83.93
41 TJ Maxx 81.80
42 Big Lots 79.93
43 Amazon.com 78.28
44 NetFlix 78.16
45 Weber 77.93
46 SanDisk 77.60
47 U-Haul 77.43
48 Merrill Lynch 77.33
49 Porsche 76.17
50 Audiovox 75.73
51 Iomega 74.97
52 Bank of Montreal 74.73
53 TRENDnet 74.57
54 Sprint - Nextel 73.80
55 Earthlink 73.67
56 Suzuki 72.87
57 Holland America Line 72.40
58 Logitech 72.33
59 CVS 72.27
60 Walgreens 72.16
61 NewEgg.com 71.47
62 Westjet 71.25
63 StubHub 71.08
64 Progressive 70.61
65 American Eagle Outfitters 70.27
66 Hotpoint 70.00
67 Aflac 69.87
68 ING Direct 69.79
69 Qantas 69.53
70 Enterprise Rent-A-Car 69.40
71 Brother International 69.22
72 JCPenney 69.00
73 Alaska Airlines and Horizon Air 68.21
74 Lowe's 66.49
75 AAA 66.47
76 Olympus 65.42
77 Cuisinart 65.15
78 Norwegian Cruise Line 65.12
79 Mercedes 64.29
80 Frontier Airlines 63.88
81 Hampton Inn 63.61
82 Volvo 63.22
83 Jensen 63.00
84 TigerDirect.com 62.80
85 Southwest Airlines 62.73
86 AutoZone 62.67
87 Esurance 62.27
88 HTC 62.20
89 Vistaprint 62.00
90 Advance Auto Parts 61.93
91 Lexmark 60.67
92 Staples 60.53
93 GoPhone 60.11
94 ProFlowers 59.97
95 APS 59.87
96 Overstock.com 59.29
97 Redbox 59.14
98 Cabela's 58.69
99 Seagate 58.62
100 Epson 58.01
101 Wachovia 57.82
102 Ryanair 57.80
103 Costco 57.07
104 Sports Authority 57.03
105 Guitar Hero 56.78
106 Boscov's 56.63
107 Bass Pro Shops 56.60
108 Sony Ericsson 56.27
109 Ace Hardware 56.20
110 Sharp 56.01
111 Lexus 55.88
112 Liberty Mutual 55.83
113 Macy's 55.73
114 Petsmart 55.47
115 Dotster 55.20
116 Webroot 55.18
117 Telus 55.02
118 Mattel 54.87
119 Shutterfly 54.87
120 Edward Jones 54.78
121 American Airlines 54.73
122 OfficeMax 54.14
123 OnStar 53.82
124 World of Warcraft 53.51
125 Office Depot 53.30
126 Yamaha 53.20
127 Apple 53.20
128 ADT 53.17
129 nTelos 53.09
130 Access America 53.00
131 SingTel 52.93
132 Cincinnati Bell 52.60
133 Napster 52.59
134 Verizon Residential 52.40
135 GameFly 52.21
136 Honeywell 52.05
137 Magellan 52.00
138 TD Bank 52.00
139 Bushnell 51.20
140 Carnival Cruises 51.19
141 JVC 50.26
142 Stamps.com 49.67
143 Big Fish Games 49.67
144 Cablevision 49.47
145 Geico 49.35
146 Atmos Energy 48.87
147 Garmin 48.82
148 Embarq 48.80
149 Marriott Rewards 48.75
150 Vonage 48.69
151 Verizon Wireless 48.68
152 Vizio 48.53
153 Jitterbug 48.31
154 Pep Boys 48.09
155 Delta Airlines 48.03
156 3M 48.00
157 QVC 47.92
158 National Car Rental 47.90
159 AT&T Wireless 47.82
160 Atlantic Broadband 47.67
161 US Cellular 47.49
162 Teleblend 47.35
163 Barclays 47.29
164 Optimum 47.09
165 Dillard's 46.73
166 Xbox 46.65
167 Groupon 46.48
168 CheapTickets 46.42
169 Snapfish 46.38
170 PETCO 46.29
171 Lufthansa 46.27
172 Pizza Hut 46.24
173 CompuServe 46.07
174 Webkinz 45.97
175 Pioneer 45.87
176 Sam's Club 45.78
177 Uniden 45.69
178 Compaq 45.36
179 Dyson 45.25
180 IBM 45.00
181 Audi 44.86
182 Vtech 44.79
183 Holiday Inn 44.79
184 Continental Airlines 44.67
185 Victoria's Secret 44.42
186 Northwest Airlines 44.39
187 Tracfone 44.35
188 Orbitz 44.29
189 Circuit City 44.29
190 Dollar General 44.10
191 Walmart 43.99
192 Fry's 43.80
193 Burger King 43.65
194 Visa 43.53
195 Ikea 43.49
196 Telstra 43.27
197 Kenmore 43.24
198 Linksys 42.94
199 Turtle Beach 42.91
200 D-Link 42.88
Rank Company Rating
201 Vanguard 42.81
202 Best Western 42.80
203 Pentax 42.70
204 Rosetta Stone 42.70
205 Koodo 42.64
206 New York Daily News 42.50
207 Infiniti 42.43
208 Cadillac 42.30
209 American Express 42.26
210 DIRECTV 42.20
211 Time Magazine 42.04
212 TiVo 41.97
213 AARP 41.94
214 Brighthouse 41.91
215 Neiman Marcus 41.88
216 Timex 41.76
217 Borders 41.60
218 Jeep 41.53
219 Belkin 41.40
220 Rhapsody 41.36
221 Blockbuster Online 41.28
222 Sports Illustrated 41.08
223 Radio Shack 40.98
224 Graco 40.91
225 SafeLink Wireless 40.89
226 Symantec 40.55
227 Clearwire 40.40
228 PlayStation 40.28
229 PayPal 40.14
230 Suddenlink 40.06
231 Rogers 40.00
232 Roku 39.94
233 KLM 39.90
234 Microsoft 39.84
235 Geek Squad 39.72
236 Casio 39.70
237 TomTom 39.47
238 RCN 39.40
239 Comfort Inn 39.20
240 GMC 39.14
241 Zune 39.06
242 Sky 38.91
243 Fios 38.90
244 Cigna 38.73
245 Polaroid 38.71
246 Farmers Insurance 38.31
247 Activision 38.30
248 North Face 38.29
249 Hearst Magazines 38.23
250 MSI 38.22
251 McDonalds 38.16
252 Best Buy 38.15
253 Windstream 38.12
254 Federal Express 38.07
255 Zynga 38.00
256 Buy.com 38.00
257 Budget Rent A Car 37.69
258 Toyota 37.63
259 LeapFrog 37.60
260 Dish Network 37.46
261 Wirefly 37.34
262 State Farm 37.31
263 Go Daddy 37.09
264 Bellsouth 36.91
265 The Gap 36.89
266 Regions Bank 36.76
267 New York Times 36.68
268 Citizens Bank 36.50
269 Avon 36.50
270 Boost Mobile 36.48
271 Mazda 36.42
272 Motorola 36.24
273 Bosch 36.13
274 Net10 36.09
275 eTrade 36.00
276 Palm 36.00
277 Cisco 35.94
278 PeoplePC 35.89
279 Hertz 35.87
280 Cox 35.85
281 Xerox 35.81
282 Nikon 35.79
283 UPS 35.78
284 GameStop 35.75
285 Progress Energy 35.69
286 Straight Talk 35.68
287 Toro 35.53
288 American Standard 35.53
289 Comcast 35.50
290 US Airways 35.48
291 Kia 35.45
292 Prudential 35.40
293 Subaru 35.40
294 Harry and David 35.30
295 Dollar Rent A Car 35.27
296 Match.com 35.27
297 MetLife 35.21
298 Ticketmaster 35.20
299 Chevrolet 35.03
300 Trend Micro 34.84
301 iTunes 34.75
302 Iberia 34.70
303 Reader's Digest 34.28
304 Expedia 34.17
305 Oakley 34.15
306 Ford 34.15
307 Charter 34.10
308 Pottery Barn 34.05
309 Caremark 34.05
310 Proctor and Gamble 33.96
311 Bell Canada 33.87
312 British Airways 33.86
313 Time Warner Cable 33.67
314 Kaiser Permanente 33.55
315 Avast 33.54
316 Virgin Atlantic 33.50
317 PokerStars 33.48
318 Sovereign Bank 33.48
319 Hyundai 33.42
320 Dodge 33.27
321 Virgin Mobile 33.27
322 US Bank 33.26
323 Mozilla 33.17
324 Hoover 33.16
325 EasyJet 33.13
326 Finnair 33.07
327 BMW 33.06
328 United Airlines 32.96
329 Onkyo 32.90
330 Equifax 32.90
331 Washington Mutual 32.86
332 Blue Cross Blue Shield of Florida 32.85
333 Samsung 32.84
334 Airtel 32.80
335 TurboTax 32.67
336 AT&T Uverse 32.60
337 Slingbox 32.58
338 Hamilton Beach 32.54
339 Dell 32.53
340 Days Inn 32.44
341 Experian 32.33
342 Panasonic 32.33
343 General Electric 32.29
344 Lacie 32.20
345 Acer Computers 32.20
346 LA Fitness 32.15
347 Air Canada 32.14
348 Malaysia Airlines 32.13
349 Wall Street Journal 32.11
350 Cellular One 32.10
351 Target 32.09
352 DHL 32.07
353 Ning 32.00
354 John Deere 32.00
355 Los Angeles Times 31.99
356 Vocalocity 31.80
357 Avis 31.68
358 PSE&G 31.41
359 Asus 31.31
360 T-Mobile 31.20
361 Volkswagen 31.11
362 XM Radio 31.02
363 ViewSonic 30.86
364 US Postal Service 30.85
365 QuickBooks 30.83
366 Chase 30.76
367 Coby 30.56
368 Creative Labs 30.50
369 Countrywide 30.40
370 Toys R Us 30.31
371 Netgear 30.27
372 Qwest 30.05
373 Ricoh 30.00
374 Nokia 29.96
375 Hawaiian Airlines 29.91
376 Hotwire 29.80
377 Gateway Computers 29.77
378 Sony 29.76
379 PNC Bank 29.68
380 Allstate 29.68
381 Frigidaire 29.66
382 Chrysler 29.65
383 Sears 29.54
384 LG 29.45
385 Vodafone 29.43
386 Honda 29.40
387 Jiffy Lube 29.40
388 Bloomingdales 29.40
389 Capital One 29.36
390 Dominion Power 29.33
391 eMachines 29.25
392 Xfinity 29.25
393 CenturyLink 29.06
394 Hewlett-Packard 29.03
395 Memorex 29.00
396 Sylvania 29.00
397 MySpace 28.98
398 SunTrust 28.97
399 Metro PCS 28.93
400 Ubisoft 28.89
Rank Company Rating
401 Travelocity 20.77
402 Nextar 20.03
403 Anthem Blue Cross 20.00
404 Roxio 19.93
405 Hotels.com 19.90
406 eBay 19.82
407 Duke Energy 19.80
408 Xcel Energy 19.20
409 HSBC 19.17
410 Citi Mortgage 19.02
411 Mitsubishi 19.00
412 Hitachi 19.00
413 Bing 18.95
414 Ryobi 18.80
415 Teleflora 18.53
416 Craigslist 18.31
417 Skype 18.26
418 Quest Diagnostics 18.20
419 Zoosk 17.65
420 Pogo 17.53
421 Incredimail 17.40
422 Mozy 17.20
423 21st Century 17.20
424 Google 17.05
425 BJs 16.80
426 Coleman 16.80
427 Navigon 16.42
428 Home Shopping Network 16.40
429 Hotmail 16.35
430 Fifth Third Bank 15.80
431 Twitter 15.60
432 Limewire 15.40
433 Nero 15.00
434 Half.com 14.73
435 Facebook 14.05
436 Atari 13.60
437 Aviva 12.60
438 Kenwood 11.40
  Awards  

We are proud to recognize the companies providing the best customer service each year within their industry.

  The Best...  
The Top 15 companies according to our ratings:
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  ...and The Worst  
The Bottom 15 companies according to our ratings:
View all companies >>