Welcome to CustomerServiceScoreboard.com

Customer Service Ratings for Top Companies Based Upon User Feedback

Customer service comments, complaints and rankings

Overall Customer Service Ratings

There is no questioning the fact that most people believe they receive inadequate customer service from most companies today. Only 50 companies out of the 629 total companies with a CustomerServiceScoreboard.com rating currently rank as Acceptable or better. This is only 8%!

Customer Service Details

People adding comments and ratings are also asked to rate each company on a scale of 1 - 10 (with 10 being the best) when it comes to 5 specific aspects of their customer service interaction. Based upon the average scores for each of these aspects, it is no wonder most companies score so poorly.

The Leaderboard

The following tables list all of the companies that currently have a CustomerServiceScoreboard.com rating.

Rank	Company	Rating
1	NameSilo	190.48
2	Zappos	182.34
3	Trader Joe's	171.60
4	Nintendo	163.20
5	Adorama	150.94
6	Country Living	150.89
7	Kmart	139.58
8	Weber	136.09
9	Fisher Price	128.05
10	LL Bean	120.20
11	Rite Aid	119.80
12	Pier 1	119.00
13	Bose	117.80
14	Nike	116.40
15	Air New Zealand	115.94
16	Canon	115.76
17	Nordstrom	114.56
18	EVGA	111.03
19	Rayovac	105.20
20	Plantronics	103.40
21	Kindle	101.72
22	Ambit Energy	100.00
23	Hallmark	98.60
24	Starbucks	97.60
25	Holland America Line	97.30
26	Scottrade	95.84
27	ALDI	93.33
28	Audiovox	93.26
29	Road Runner	92.98
30	Pontiac	92.15
31	Bed, Bath and Beyond	91.01
32	Home Depot	90.86
33	Nationwide	89.53
34	Konica Minolta	89.53
35	Charles Schwab	89.39
36	Little Tikes	89.25
37	Dollar Tree	88.33
38	Lego	88.20
39	Teleblend	87.71
40	Discount Tire	87.36
41	Blizzard	86.53
42	Paychex	86.40
43	Bank of Montreal	84.76
44	NVIDIA	83.03
45	Enterprise Rent-A-Car	81.91
46	TJ Maxx	81.38
47	Kroger	81.30
48	Lands' End	81.26
49	Airtran	80.58
50	NetFlix	80.23
51	JetBlue Airlines	78.42
52	SanDisk	77.42
53	Jabra	75.73
54	Amazon.com	75.53
55	Western Digital	74.32
56	Liberty Mutual	73.40
57	CVS	72.83
58	Reliant Energy	72.42
59	Boscov's	72.31
60	Meijer	71.62
61	Logitech	71.57
62	Alaska Airlines and Horizon Air	71.47
63	Quest Diagnostics	71.18
64	Brother International	71.01
65	Kohl's	70.20
66	Southwest Airlines	70.12
67	Dyson	69.67
68	Esurance	69.20
69	USAA	68.80
70	Cogeco	68.07
71	Cuisinart	66.90
72	Lincoln	66.57
73	Webroot	66.43
74	TRENDnet	66.00
75	Iomega	65.49
76	Westjet	65.25
77	ING Direct	64.98
78	Sky	64.67
79	Safeway	64.60
80	Vistaprint	64.20
81	Aflac	64.18
82	Advance Auto Parts	64.03
83	Sprint - Nextel	64.01
84	National Grid	62.47
85	Allegheny Power	62.03
86	iPhone	61.87
87	Bissell	61.71
88	Qantas	61.47
89	StubHub	60.76
90	Hampton Inn	60.49
91	Timberland	60.40
92	Staples	60.33
93	Jiffy Lube	60.25
94	Walgreens	60.19
95	Aer Lingus	60.17
96	Lowe's	59.89
97	Ryanair	59.67
98	Telus	59.48
99	Alamo Rent A Car	59.39
100	Office Depot	58.89
101	Petsmart	58.64
102	Subaru	58.47
103	NCsoft	58.27
104	JCPenney	58.13
105	Seagate	58.03
106	Denon	57.82
107	Lexmark	57.71
108	Overstock.com	57.40
109	Porsche	57.38
110	Suzuki	57.20
111	Guitar Hero	56.78
112	Wachovia	56.45
113	American Eagle Outfitters	56.15
114	AAA	56.00
115	Big Fish Games	55.75
116	Jensen	55.67
117	Phillips	55.65
118	Lexus	55.62
119	Page Plus	55.42
120	Progressive	55.40
121	Duracell	55.40
122	Frontier Airlines	55.40
123	Cabela's	55.10
124	Earthlink	55.05
125	GoPhone	54.75
126	National Car Rental	54.65
127	Shutterfly	54.58
128	Macy's	54.57
129	NewEgg.com	54.32
130	Jitterbug	54.07
131	TigerDirect.com	53.45
132	ProFlowers	53.41
133	Mercedes	53.00
134	Access America	53.00
135	Napster	52.80
136	Bass Pro Shops	52.80
137	AutoZone	52.73
138	YouTube	52.62
139	Costco	52.53
140	Sharp	52.15
141	Volvo	51.89
142	Epson	51.70
143	Delta Airlines	51.58
144	Money Magazine	51.40
145	Living Social	51.23
146	Apple	51.15
147	Norwegian Cruise Line	51.11
148	Carnival Cruises	50.99
149	Yamaha	50.67
150	Vocalocity	50.62
151	Big Lots	50.47
152	American Airlines	50.33
153	Sylvania	50.29
154	Honeywell	50.27
155	Valve Steam	49.90
156	Papa Johns	49.89
157	Marriott Rewards	49.85
158	Sports Authority	49.78
159	Hotpoint	49.64
160	Xbox	49.44
161	BJs	49.40
162	Chase Home Finance	49.20
163	Pep Boys	49.09
164	Neiman Marcus	48.96
165	Harley Davidson	48.78
166	Verizon Wireless	48.56
167	Groupon	48.32
168	OfficeMax	48.12
169	GameFly	47.95
170	World of Warcraft	47.79
171	AT&T Wireless	47.61
172	Olympus	47.33
173	SingTel	46.89
174	Coleman	46.89
175	LeapFrog	46.73
176	Asus	46.62
177	Insight	46.60
178	OnStar	46.44
179	Geico	46.41
180	Embarq	45.89
181	Buick	45.87
182	Harry and David	45.81
183	Dillard's	45.78
184	JVC	45.55
185	Redbox	45.53
186	Home Shopping Network	45.51
187	Vonage	45.43
188	Princess Cruises	45.13
189	GMC	45.13
190	Continental Airlines	45.13
191	U-Haul	45.09
192	Timex	45.00
193	HR Block	45.00
194	Hearst Magazines	44.91
195	Turtle Beach	44.90
196	The Gap	44.81
197	Celebrity Cruises	44.69
198	3M	44.67
199	PlayStation	44.60
200	Northwest Airlines	44.39
201	Vizio	44.36
202	Fidelity	44.30
203	Circuit City	44.29
204	Snapfish	44.15
205	Barclays	44.13
206	Virgin Atlantic	44.09
207	Garmin	43.93
208	Dollar General	43.81
209	Radio Shack	43.71
210	Sony Ericsson	43.69
211	Linksys	43.52
212	Suddenlink	43.46
213	American Home Shield	43.40
214	Edward Jones	43.30
215	NetSpend	43.28
216	Pioneer	43.20
217	Bushnell	43.09
218	Rosetta Stone	43.08
219	Tracfone	43.00
220	Magellan	42.92
221	Time Magazine	42.89
222	Geek Squad	42.81
223	Ace Hardware	42.58
224	US Cellular	42.58
225	Walmart	42.51
226	iTunes	42.51
227	PayPal	42.29
228	Atlantic Broadband	42.24
229	Sam's Club	42.17
230	Hamilton Beach	42.12
231	Visa	42.11
232	Victoria's Secret	42.09
233	Waste Management	42.02
234	Holiday Inn	42.02

Rank	Company	Rating
235	Burlington Coat Factory	41.84
236	Belkin	41.82
237	Stamps.com	41.70
238	Verizon Residential	41.55
239	Borders	41.45
240	Mattel	41.40
241	Ramada	41.40
242	Kaiser Permanente	41.22
243	Cablevision	41.10
244	LensCrafters	40.85
245	Oakley	40.76
246	TiVo	40.73
247	Webkinz	40.67
248	Burger King	40.66
249	Onkyo	40.63
250	Wacom	40.60
251	Lufthansa	40.49
252	APS	40.49
253	Clearwire	40.36
254	Pentax	40.31
255	DIRECTV	40.25
256	Federal Express	40.17
257	TD Bank	40.13
258	Compaq	40.12
259	Fry's	40.07
260	HTC	40.03
261	Thermador	40.00
262	Comfort Inn	40.00
263	TomTom	39.97
264	SafeLink Wireless	39.84
265	PeoplePC	39.71
266	Avon	39.60
267	Orbitz	39.49
268	Symantec	39.42
269	PETCO	39.33
270	Asurion	39.31
271	Roku	39.20
272	Polaroid	39.13
273	ADT	39.08
274	Cigna	38.76
275	Uniden	38.73
276	nTelos	38.67
277	Buy.com	38.65
278	QVC	38.60
279	Blockbuster Online	38.48
280	Audi	38.37
281	Best Buy	38.26
282	CheapTickets	38.23
283	Infiniti	38.17
284	CompuServe	38.10
285	McDonalds	38.09
286	EasyJet	38.06
287	D-Link	38.03
288	Merrill Lynch	37.93
289	Rhapsody	37.85
290	North Face	37.80
291	Telstra	37.50
292	AARP	37.40
293	FPL	37.31
294	Ning	37.29
295	American Express	37.18
296	New York Times	37.05
297	RCN	36.90
298	Bloomingdales	36.65
299	DTE Energy	36.60
300	Pizza Hut	36.58
301	Charter	36.51
302	New York Daily News	36.49
303	Hoover	36.42
304	Go Daddy	36.20
305	Palm	36.00
306	Chevrolet	35.94
307	Sports Illustrated	35.94
308	Zune	35.94
309	Graco	35.93
310	Dish Network	35.84
311	Koodo	35.80
312	Toyota	35.80
313	Vtech	35.59
314	Clear	35.56
315	Vanguard	35.55
316	Farmers Insurance	35.53
317	Casio	35.49
318	Microsoft	35.48
319	Brighthouse	35.47
320	GameStop	35.46
321	Windstream	35.37
322	UPS	35.31
323	Target	35.29
324	Xfinity	35.24
325	Proctor and Gamble	35.18
326	Wirefly	35.12
327	Boost Mobile	34.92
328	US Airways	34.89
329	Cox	34.87
330	Trend Micro	34.73
331	24 Hour Fitness	34.65
332	Nikon	34.65
333	KLM	34.63
334	United Airlines	34.58
335	SBC	34.47
336	BMW	34.44
337	Comcast	34.41
338	Cellcom	34.40
339	State Farm	34.40
340	AT&T Uverse	34.38
341	Hyundai	34.38
342	Cadillac	34.14
343	Kia	34.07
344	Cellular One	33.91
345	Dominion Power	33.73
346	eTrade	33.69
347	Budget Rent A Car	33.65
348	Citizens Bank	33.62
349	Reader's Digest	33.60
350	Fios	33.40
351	Match.com	33.37
352	DHL	33.13
353	Motorola	32.94
354	1and1	32.89
355	Ford	32.87
356	Rogers	32.84
357	Los Angeles Times	32.82
358	Avis	32.76
359	Hertz	32.74
360	TripAdvisor	32.73
361	John Deere	32.68
362	Jeep	32.68
363	Slingbox	32.58
364	Acer Computers	32.57
365	Ashley Furniture	32.51
366	Iberia	32.51
367	Toro	32.49
368	US Postal Service	32.41
369	Air Canada	32.35
370	Dollar Rent A Car	32.31
371	Net10	32.27
372	Virgin Mobile	32.26
373	WebEx	32.16
374	Bell Canada	32.14
375	Capital One	32.13
376	Washington Mutual	32.13
377	Mazda	32.10
378	Cisco	32.08
379	Xerox	32.08
380	TurboTax	32.02
381	Nokia	32.02
382	KitchenAid	32.01
383	Acura	32.00
384	Taco Bell	32.00
385	Kenmore	31.96
386	Optimum	31.85
387	Expedia	31.83
388	Dell	31.81
389	Chase	31.79
390	MetLife	31.78
391	Ikea	31.74
392	Ryobi	31.67
393	Equifax	31.64
394	Honda	31.62
395	Regions Bank	31.56
396	Time Warner Cable	31.51
397	American Standard	31.32
398	RCI	31.29
399	Fifth Third Bank	31.09
400	Weebly	31.08
401	Straight Talk	31.08
402	Wall Street Journal	31.05
403	Samsung	30.94
404	PSE&G	30.93
405	Verizon DSL	30.89
406	PNC Bank	30.87
407	MSI	30.86
408	Pottery Barn	30.84
409	PG&E	30.77
410	ViewSonic	30.70
411	Best Western	30.66
412	XM Radio	30.65
413	Panasonic	30.61
414	Creative Labs	30.60
415	Mozy	30.53
416	Qwest	30.51
417	Carbonite	30.47
418	Metro PCS	30.37
419	Ticketmaster	30.36
420	British Airways	30.34
421	Fido	30.31
422	Mozilla	30.28
423	Bellsouth	30.27
424	Sovereign Bank	30.19
425	Simple Mobile	30.19
426	Washington Post	30.13
427	Dotster	29.85
428	Experian	29.82
429	Prudential	29.76
430	Frigidaire	29.76
431	Gateway Computers	29.72
432	Activision	29.64
433	Volkswagen	29.62
434	T-Mobile	29.59
435	PokerStars	29.50
436	eMachines	29.48
437	QuickBooks	29.43
438	Sony	29.42
439	Air France	29.34
440	Hewlett-Packard	29.33
441	Topaz Labs	29.31
442	FreeCreditReport.com	29.30
443	Hotels.com	29.20
444	Frontier Communications	29.17
445	Bosch	29.05
446	Planet Fitness	29.03
447	Sears	28.98
448	Netgear	28.86
449	Craftsman	28.86
450	Days Inn	28.85
451	Medco	28.85
452	Avast	28.80
453	Classmates.com	28.70
454	Maytag	28.58
455	LG	28.49
456	Whirlpool	28.26
457	Zynga	28.13
458	Electrolux	28.11
459	General Electric	28.11
460	Memorex	28.11
461	Hawaiian Airlines	28.00
462	Sirius	27.90
463	Coby	27.86
464	LA Fitness	27.86
465	Bally Total Fitness	27.72
466	Allstate	27.72
467	Atmos Energy	27.72
468	Priceline	27.69

Rank	Company	Rating
469	Barnes and Noble	27.67
470	MajicJack	27.62
471	Electronic Arts	27.60
472	Citibank	27.55
473	Shaw	27.53
474	SunTrust	27.52
475	Humana	27.42
476	TCF Bank	27.40
477	Alcatel	27.40
478	Ally Bank	27.38
479	Tucows	27.20
480	US Bank	27.19
481	CenturyLink	27.18
482	Cricket Wireless	27.13
483	McAfee	27.11
484	Chrysler	27.10
485	Chicago Tribune	27.08
486	MasterCard	27.05
487	Cincinnati Bell	26.95
488	Caremark	26.93
489	TransUnion	26.90
490	ACS	26.85
491	Kodak	26.85
492	Dodge	26.84
493	Vodafone	26.67
494	Hotwire	26.62
495	Lacie	26.60
496	Lenovo	26.52
497	Toshiba	26.49
498	Kaspersky	26.35
499	Finnair	26.31
500	Network Solutions	26.20
501	Vectren	26.20
502	FTD.com	26.20
503	Blue Cross Blue Shield of Florida	26.15
504	Alltel Wireless	26.14
505	MySpace	26.07
506	Malaysia Airlines	26.06
507	Bank of America	26.01
508	The Hartford	26.00
509	VMware	26.00
510	Columbia Sportswear	26.00
511	Mediacom	25.98
512	Cathay Pacific	25.82
513	Toys R Us	25.65
514	Proactive	25.61
515	United Healthcare	25.58
516	Juno	25.58
517	AT&T Worldnet	25.57
518	JP Morgan Chase	25.50
519	Sanyo	25.37
520	Progress Energy	25.26
521	Digital River	25.12
522	AuthorizeNet	25.10
523	Haier	24.96
524	BB&T	24.89
525	ADP	24.86
526	Magnavox	24.85
527	Windows Live	24.75
528	Nissan	24.71
529	Pitney Bowes	24.70
530	Airtel	24.60
531	Countrywide	24.60
532	Mutual of Omaha	24.60
533	Yahoo	24.56
534	Subway	24.36
535	Adobe	24.34
536	Sallie Mae	24.28
537	Radisson	24.20
538	Ricoh	24.20
539	Peachtree	24.20
540	NetZero	24.11
541	Nextar	24.04
542	Abercrombie & Fitch	23.92
543	LinkedIn	23.82
544	Oracle	23.80
545	MoneyGram	23.75
546	America Online	23.72
547	Blackberry	23.70
548	HughesNet	23.66
549	Boston Globe	23.58
550	Express Scripts	23.47
551	USA Today	23.40
552	Wells Fargo	23.33
553	MSN	23.32
554	OG&E	23.20
555	Register.com	23.04
556	ComEd	22.94
557	Fingerhut	22.88
558	Aetna	22.44
559	GE Money Bank	22.42
560	Singapore Airlines	22.33
561	BitDefender	22.33
562	RCA	22.30
563	Spirit Airlines	22.18
564	Quicken	22.15
565	Duke Energy	21.89
566	Ubisoft	21.83
567	AVG	21.81
568	Citi Mortgage	21.75
569	Travelocity	21.66
570	EHarmony	21.65
571	Thrifty Car Rental	21.63
572	Archos	21.16
573	Homestead	21.00
574	TNT	20.80
575	CompUSA	20.60
576	Land Rover	20.40
577	Greyhound	20.35
578	eBay	20.21
579	HSBC	20.16
580	Anthem Blue Cross	20.03
581	Kentucky Fried Chicken	20.00
582	Dick's Sporting Goods	20.00
583	Gold's Gym	19.92
584	Carfax	19.76
585	Google	19.70
586	Incredimail	19.69
587	Xcel Energy	19.60
588	Danby	19.20
589	Union Bank	19.20
590	Roxio	19.06
591	Forever 21	19.00
592	MAACO	18.98
593	Zoosk	18.79
594	Teleflora	18.61
595	Gmail	18.60
596	Navigon	18.40
597	Stream Energy	18.00
598	Pogo	17.99
599	Skype	17.91
600	Mitsubishi	17.80
601	Craigslist	17.78
602	IBM	17.75
603	Half.com	17.43
604	John Hancock	17.40
605	Mini	17.20
606	Western Union	17.20
607	Kyocera	17.20
608	Family Dollar	17.00
609	Hitachi	17.00
610	Bing	16.97
611	Hotmail	16.78
612	Nexon	16.60
613	Seiko	16.00
614	WIND Mobile	15.80
615	Pantech	15.40
616	Nero	15.40
617	21st Century	15.40
618	Limewire	15.20
619	Twitter	15.20
620	PC World	14.60
621	Facebook	14.25
622	Westinghouse	14.20
623	Cellular South	14.00
624	Atari	13.60
625	Kenwood	13.20
626	Full Tilt Poker	12.60
627	Acronis	12.60
628	Aviva	12.60
629	Sunoco	12.00

Awards

We are proud to recognize the companies providing the best customer service each year within their industry.

The Best...

The Top 15 companies according to our ratings:
View all companies >>

NameSilo (190.48)
Zappos (182.34)
Trader Joe's (171.60)
Nintendo (163.20)
Adorama (150.94)
Country Living (150.89)
Kmart (139.58)
Weber (136.09)
Fisher Price (128.05)
LL Bean (120.20)
Rite Aid (119.80)
Pier 1 (119.00)
Bose (117.80)
Nike (116.40)
Air New Zealand (115.94)

...and The Worst

The Bottom 15 companies according to our ratings:
View all companies >>

Sunoco (12.00)
Acronis (12.60)
Full Tilt Poker (12.60)
Aviva (12.60)
Kenwood (13.20)
Atari (13.60)
Cellular South (14.00)
Westinghouse (14.20)
Facebook (14.25)
PC World (14.60)
Twitter (15.20)
Limewire (15.20)
Nero (15.40)
Pantech (15.40)
21st Century (15.40)