Welcome to CustomerServiceScoreboard.com

Overall Customer Service Ratings

There is no questioning the fact that most people believe they receive inadequate customer service from most companies today. Only 25 companies out of the 233 total companies with a CustomerServiceScoreboard.com rating currently rank as Acceptable or better. This is only 11%!

Customer Service Details

People adding comments and ratings are also asked to rate each company on a scale of 1 - 10 (with 10 being the best) when it comes to 5 specific aspects of their customer service interaction. Based upon the average scores for each of these aspects, it is no wonder most companies score so poorly.

Rank	Company	Rating
1	Charles Schwab	195.40
2	Kmart	191.48
3	Scottrade	165.80
4	Southwest Airlines	138.69
5	ING Direct	132.87
6	Staples	124.34
7	Sprint - Nextel	121.94
8	Canon	121.09
9	NetFlix	117.45
10	Match.com	113.40
11	Go Daddy	111.14
12	NewEgg.com	104.51
13	Straight Talk	103.80
14	Apple	103.15
15	SanDisk	100.60
16	Magellan	100.56
17	OnStar	99.00
18	American Express	97.06
19	NVIDIA	96.91
20	Ikea	94.20
21	OfficeMax	92.40
22	Continental Airlines	89.96
23	Geico	85.01
24	Wachovia	82.00
25	TJ Maxx	81.27
26	TomTom	78.13
27	Brother International	77.33
28	Home Depot	76.63
29	Equifax	76.47
30	Amazon.com	75.77
31	GoPhone	75.53
32	GameFly	75.35
33	World of Warcraft	72.91
34	State Farm	71.80
35	Xbox	69.53
36	CheapTickets	69.33
37	Air Canada	68.93
38	Orbitz	68.21
39	Costco	66.80
40	American Airlines	66.68
41	PeoplePC	66.20
42	Cablevision	65.18
43	AT&T Uverse	65.00
44	Windstream	64.80
45	eMachines	63.42
46	Hotwire	63.40
47	Snapfish	63.28
48	Embarq	63.00
49	Sony	62.65
50	StubHub	61.87
51	Comcast	61.67
52	Toys R Us	61.17
53	Petsmart	60.87
54	Atlantic Broadband	59.68
55	Verizon Wireless	59.61
56	Sharp	59.60
57	Victoria's Secret	59.22
58	Net10	58.99
59	Lexmark	58.40
60	Compaq	57.67
61	Ford	56.20
62	Qwest	55.65
63	United Airlines	55.24
64	D-Link	54.93
65	Expedia	54.45
66	Hyundai	53.07
67	Digital River	53.00
68	Nextar	52.60
69	Trend Micro	52.58
70	AT&T Wireless	52.51
71	British Airways	52.27
72	JVC	52.20
73	Shutterfly	51.67
74	Garmin	51.67
75	Seagate	50.98
76	Logitech	50.82
77	T-Mobile	50.69
78	LeapFrog	50.58
79	XM Radio	50.52
80	Cox	49.29
81	Time Magazine	49.20
82	Sallie Mae	49.19
83	Toyota	49.16
84	Lowe's	48.71
85	iTunes	48.67

Rank	Company	Rating
86	DIRECTV	48.44
87	Zune	47.84
88	Radio Shack	47.53
89	Time Warner Cable	47.08
90	Wirefly	46.84
91	Tracfone	46.06
92	Holiday Inn	45.90
93	eBay	45.79
94	Dish Network	45.53
95	Delta Airlines	45.14
96	Vonage	44.99
97	Creative Labs	44.24
98	Teleblend	44.20
99	Sovereign Bank	44.09
100	Virgin Mobile	43.89
101	PayPal	43.89
102	Best Buy	43.42
103	Symantec	42.45
104	Slingbox	42.00
105	Boost Mobile	41.99
106	Panasonic	41.33
107	TiVo	41.20
108	Samsung	41.18
109	US Postal Service	41.16
110	Capital One	41.13
111	UPS	40.29
112	Sam's Club	39.56
113	Sirius	38.91
114	Epson	38.90
115	Netgear	38.29
116	Wells Fargo	38.11
117	Target	38.07
118	Blockbuster Online	37.89
119	Northwest Airlines	37.84
120	General Electric	37.80
121	Acer Computers	37.74
122	Office Depot	37.73
123	Whirlpool	37.70
124	TransUnion	37.67
125	US Airways	37.51
126	Aflac	37.40
127	Blackberry	37.14
128	Honda	37.09
129	Buy.com	37.01
130	Microsoft	36.91
131	Federal Express	36.89
132	Roku	36.69
133	Citibank	36.67
134	Hewlett-Packard	36.29
135	Chevrolet	35.54
136	Honeywell	35.09
137	TurboTax	34.85
138	Westjet	34.85
139	FreeCreditReport.com	34.74
140	Webkinz	34.71
141	Lenovo	34.47
142	Nikon	34.46
143	Washington Mutual	34.37
144	Hertz	34.14
145	Overstock.com	33.90
146	BMW	33.88
147	Motorola	33.51
148	Days Inn	33.36
149	Comfort Inn	33.20
150	Dell	33.06
151	United Healthcare	33.00
152	Countrywide	32.80
153	DHL	32.31
154	MySpace	32.28
155	HughesNet	31.71
156	QuickBooks	31.57
157	Priceline	31.57
158	Sanyo	31.46
159	Charter	31.36
160	Sears	31.31
161	Alltel Wireless	31.07
162	Abercrombie & Fitch	31.07
163	Walmart	30.96
164	AuthorizeNet	30.14
165	Reader's Digest	29.97
166	MSN	29.89
167	SunTrust	29.76
168	MajicJack	29.17
169	Asus	29.12
170	Cricket Wireless	29.05

Rank	Company	Rating
171	Dillard's	29.00
172	Linksys	28.96
173	Aetna	28.39
174	Nissan	28.37
175	Juno	28.00
176	Memorex	27.80
177	Greyhound	27.74
178	LG	27.65
179	Adobe	27.40
180	Register.com	27.40
181	Maytag	27.20
182	Metro PCS	26.60
183	Bank of America	26.57
184	Gateway Computers	26.20
185	AT&T Worldnet	26.17
186	Bell Canada	26.00
187	JP Morgan Chase	26.00
188	McAfee	25.63
189	Craigslist	25.57
190	Volkswagen	24.80
191	Toshiba	24.77
192	Chase	24.75
193	Regions Bank	24.20
194	Visa	24.00
195	EasyJet	23.35
196	Guitar Hero	23.20
197	Allstate	23.00
198	RCN	22.96
199	Barnes and Noble	22.80
200	ViewSonic	22.80
201	Quicken	22.79
202	NetZero	22.20
203	Avis	22.20
204	Experian	22.15
205	Magnavox	22.00
206	Borders	21.80
207	America Online	21.28
208	RCA	21.23
209	Travelocity	21.22
210	Uniden	21.00
211	Nokia	21.00
212	Classmates.com	20.99
213	Yahoo	20.56
214	Mediacom	20.40
215	Electronic Arts	20.36
216	Shaw	19.60
217	Citi Mortgage	19.16
218	Express Scripts	19.00
219	Rogers	18.60
220	MasterCard	18.20
221	HSBC	18.20
222	Skype	18.16
223	ADP	17.60
224	LinkedIn	17.60
225	Hitachi	17.00
226	Fido	16.60
227	Hotmail	16.50
228	GE Money Bank	15.80
229	Google	15.00
230	American Standard	14.80
231	Facebook	14.73
232	Twitter	14.60
233	Nero	13.80