Welcome to CustomerServiceScoreboard.com
Customer Service Ratings for Top Companies Based Upon User Feedback
Overall Customer Service Ratings
There is no questioning the fact that most people believe they receive inadequate customer service from most companies today. Only 25 companies out of the 233 total companies with a CustomerServiceScoreboard.com rating currently rank as Acceptable or better. This is only 11%!
Customer Service Details
People adding comments and ratings are also asked to rate each company on a scale of 1 - 10 (with 10 being the best) when it comes to 5 specific aspects of their customer service interaction. Based upon the average scores for each of these aspects, it is no wonder most companies score so poorly.
The Leaderboard
The following tables list all of the companies that currently have a CustomerServiceScoreboard.com rating.
| Rank | Company | Rating |
|---|---|---|
| 1 | Charles Schwab | 195.40 |
| 2 | Kmart | 191.48 |
| 3 | Scottrade | 165.80 |
| 4 | Southwest Airlines | 138.69 |
| 5 | ING Direct | 132.87 |
| 6 | Staples | 124.34 |
| 7 | Sprint - Nextel | 121.94 |
| 8 | Canon | 121.09 |
| 9 | NetFlix | 117.45 |
| 10 | Match.com | 113.40 |
| 11 | Go Daddy | 111.14 |
| 12 | NewEgg.com | 104.51 |
| 13 | Straight Talk | 103.80 |
| 14 | Apple | 103.15 |
| 15 | SanDisk | 100.60 |
| 16 | Magellan | 100.56 |
| 17 | OnStar | 99.00 |
| 18 | American Express | 97.06 |
| 19 | NVIDIA | 96.91 |
| 20 | Ikea | 94.20 |
| 21 | OfficeMax | 92.40 |
| 22 | Continental Airlines | 89.96 |
| 23 | Geico | 85.01 |
| 24 | Wachovia | 82.00 |
| 25 | TJ Maxx | 81.27 |
| 26 | TomTom | 78.13 |
| 27 | Brother International | 77.33 |
| 28 | Home Depot | 76.63 |
| 29 | Equifax | 76.47 |
| 30 | Amazon.com | 75.77 |
| 31 | GoPhone | 75.53 |
| 32 | GameFly | 75.35 |
| 33 | World of Warcraft | 72.91 |
| 34 | State Farm | 71.80 |
| 35 | Xbox | 69.53 |
| 36 | CheapTickets | 69.33 |
| 37 | Air Canada | 68.93 |
| 38 | Orbitz | 68.21 |
| 39 | Costco | 66.80 |
| 40 | American Airlines | 66.68 |
| 41 | PeoplePC | 66.20 |
| 42 | Cablevision | 65.18 |
| 43 | AT&T Uverse | 65.00 |
| 44 | Windstream | 64.80 |
| 45 | eMachines | 63.42 |
| 46 | Hotwire | 63.40 |
| 47 | Snapfish | 63.28 |
| 48 | Embarq | 63.00 |
| 49 | Sony | 62.65 |
| 50 | StubHub | 61.87 |
| 51 | Comcast | 61.67 |
| 52 | Toys R Us | 61.17 |
| 53 | Petsmart | 60.87 |
| 54 | Atlantic Broadband | 59.68 |
| 55 | Verizon Wireless | 59.61 |
| 56 | Sharp | 59.60 |
| 57 | Victoria's Secret | 59.22 |
| 58 | Net10 | 58.99 |
| 59 | Lexmark | 58.40 |
| 60 | Compaq | 57.67 |
| 61 | Ford | 56.20 |
| 62 | Qwest | 55.65 |
| 63 | United Airlines | 55.24 |
| 64 | D-Link | 54.93 |
| 65 | Expedia | 54.45 |
| 66 | Hyundai | 53.07 |
| 67 | Digital River | 53.00 |
| 68 | Nextar | 52.60 |
| 69 | Trend Micro | 52.58 |
| 70 | AT&T Wireless | 52.51 |
| 71 | British Airways | 52.27 |
| 72 | JVC | 52.20 |
| 73 | Shutterfly | 51.67 |
| 74 | Garmin | 51.67 |
| 75 | Seagate | 50.98 |
| 76 | Logitech | 50.82 |
| 77 | T-Mobile | 50.69 |
| 78 | LeapFrog | 50.58 |
| 79 | XM Radio | 50.52 |
| 80 | Cox | 49.29 |
| 81 | Time Magazine | 49.20 |
| 82 | Sallie Mae | 49.19 |
| 83 | Toyota | 49.16 |
| 84 | Lowe's | 48.71 |
| 85 | iTunes | 48.67 |
| Rank | Company | Rating |
|---|---|---|
| 86 | DIRECTV | 48.44 |
| 87 | Zune | 47.84 |
| 88 | Radio Shack | 47.53 |
| 89 | Time Warner Cable | 47.08 |
| 90 | Wirefly | 46.84 |
| 91 | Tracfone | 46.06 |
| 92 | Holiday Inn | 45.90 |
| 93 | eBay | 45.79 |
| 94 | Dish Network | 45.53 |
| 95 | Delta Airlines | 45.14 |
| 96 | Vonage | 44.99 |
| 97 | Creative Labs | 44.24 |
| 98 | Teleblend | 44.20 |
| 99 | Sovereign Bank | 44.09 |
| 100 | Virgin Mobile | 43.89 |
| 101 | PayPal | 43.89 |
| 102 | Best Buy | 43.42 |
| 103 | Symantec | 42.45 |
| 104 | Slingbox | 42.00 |
| 105 | Boost Mobile | 41.99 |
| 106 | Panasonic | 41.33 |
| 107 | TiVo | 41.20 |
| 108 | Samsung | 41.18 |
| 109 | US Postal Service | 41.16 |
| 110 | Capital One | 41.13 |
| 111 | UPS | 40.29 |
| 112 | Sam's Club | 39.56 |
| 113 | Sirius | 38.91 |
| 114 | Epson | 38.90 |
| 115 | Netgear | 38.29 |
| 116 | Wells Fargo | 38.11 |
| 117 | Target | 38.07 |
| 118 | Blockbuster Online | 37.89 |
| 119 | Northwest Airlines | 37.84 |
| 120 | General Electric | 37.80 |
| 121 | Acer Computers | 37.74 |
| 122 | Office Depot | 37.73 |
| 123 | Whirlpool | 37.70 |
| 124 | TransUnion | 37.67 |
| 125 | US Airways | 37.51 |
| 126 | Aflac | 37.40 |
| 127 | Blackberry | 37.14 |
| 128 | Honda | 37.09 |
| 129 | Buy.com | 37.01 |
| 130 | Microsoft | 36.91 |
| 131 | Federal Express | 36.89 |
| 132 | Roku | 36.69 |
| 133 | Citibank | 36.67 |
| 134 | Hewlett-Packard | 36.29 |
| 135 | Chevrolet | 35.54 |
| 136 | Honeywell | 35.09 |
| 137 | TurboTax | 34.85 |
| 138 | Westjet | 34.85 |
| 139 | FreeCreditReport.com | 34.74 |
| 140 | Webkinz | 34.71 |
| 141 | Lenovo | 34.47 |
| 142 | Nikon | 34.46 |
| 143 | Washington Mutual | 34.37 |
| 144 | Hertz | 34.14 |
| 145 | Overstock.com | 33.90 |
| 146 | BMW | 33.88 |
| 147 | Motorola | 33.51 |
| 148 | Days Inn | 33.36 |
| 149 | Comfort Inn | 33.20 |
| 150 | Dell | 33.06 |
| 151 | United Healthcare | 33.00 |
| 152 | Countrywide | 32.80 |
| 153 | DHL | 32.31 |
| 154 | MySpace | 32.28 |
| 155 | HughesNet | 31.71 |
| 156 | QuickBooks | 31.57 |
| 157 | Priceline | 31.57 |
| 158 | Sanyo | 31.46 |
| 159 | Charter | 31.36 |
| 160 | Sears | 31.31 |
| 161 | Alltel Wireless | 31.07 |
| 162 | Abercrombie & Fitch | 31.07 |
| 163 | Walmart | 30.96 |
| 164 | AuthorizeNet | 30.14 |
| 165 | Reader's Digest | 29.97 |
| 166 | MSN | 29.89 |
| 167 | SunTrust | 29.76 |
| 168 | MajicJack | 29.17 |
| 169 | Asus | 29.12 |
| 170 | Cricket Wireless | 29.05 |
| Rank | Company | Rating |
|---|---|---|
| 171 | Dillard's | 29.00 |
| 172 | Linksys | 28.96 |
| 173 | Aetna | 28.39 |
| 174 | Nissan | 28.37 |
| 175 | Juno | 28.00 |
| 176 | Memorex | 27.80 |
| 177 | Greyhound | 27.74 |
| 178 | LG | 27.65 |
| 179 | Adobe | 27.40 |
| 180 | Register.com | 27.40 |
| 181 | Maytag | 27.20 |
| 182 | Metro PCS | 26.60 |
| 183 | Bank of America | 26.57 |
| 184 | Gateway Computers | 26.20 |
| 185 | AT&T Worldnet | 26.17 |
| 186 | Bell Canada | 26.00 |
| 187 | JP Morgan Chase | 26.00 |
| 188 | McAfee | 25.63 |
| 189 | Craigslist | 25.57 |
| 190 | Volkswagen | 24.80 |
| 191 | Toshiba | 24.77 |
| 192 | Chase | 24.75 |
| 193 | Regions Bank | 24.20 |
| 194 | Visa | 24.00 |
| 195 | EasyJet | 23.35 |
| 196 | Guitar Hero | 23.20 |
| 197 | Allstate | 23.00 |
| 198 | RCN | 22.96 |
| 199 | Barnes and Noble | 22.80 |
| 200 | ViewSonic | 22.80 |
| 201 | Quicken | 22.79 |
| 202 | NetZero | 22.20 |
| 203 | Avis | 22.20 |
| 204 | Experian | 22.15 |
| 205 | Magnavox | 22.00 |
| 206 | Borders | 21.80 |
| 207 | America Online | 21.28 |
| 208 | RCA | 21.23 |
| 209 | Travelocity | 21.22 |
| 210 | Uniden | 21.00 |
| 211 | Nokia | 21.00 |
| 212 | Classmates.com | 20.99 |
| 213 | Yahoo | 20.56 |
| 214 | Mediacom | 20.40 |
| 215 | Electronic Arts | 20.36 |
| 216 | Shaw | 19.60 |
| 217 | Citi Mortgage | 19.16 |
| 218 | Express Scripts | 19.00 |
| 219 | Rogers | 18.60 |
| 220 | MasterCard | 18.20 |
| 221 | HSBC | 18.20 |
| 222 | Skype | 18.16 |
| 223 | ADP | 17.60 |
| 224 | 17.60 | |
| 225 | Hitachi | 17.00 |
| 226 | Fido | 16.60 |
| 227 | Hotmail | 16.50 |
| 228 | GE Money Bank | 15.80 |
| 229 | 15.00 | |
| 230 | American Standard | 14.80 |
| 231 | 14.73 | |
| 232 | 14.60 | |
| 233 | Nero | 13.80 |
| The Best... |
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The Top 15 companies according to our ratings: View all companies >>
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| ...and The Worst |
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The Bottom 15 companies according to our ratings: View all companies >>
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