Search for a Company by Name

Welcome to CustomerServiceScoreboard.com

Customer Service Ratings for Top Companies Based Upon User Feedback

Customer service comments, complaints and rankings

Overall Customer Service Ratings

There is no questioning the fact that most people believe they receive inadequate customer service from most companies today. Only 47 companies out of the 724 total companies with a CustomerServiceScoreboard.com rating currently rank as Acceptable or better. This is only 6%!

Customer Service Details

People adding comments and ratings are also asked to rate each company on a scale of 1 - 10 (with 10 being the best) when it comes to 5 specific aspects of their customer service interaction. Based upon the average scores for each of these aspects, it is no wonder most companies score so poorly.

The Leaderboard

The following tables list all of the companies that currently have a CustomerServiceScoreboard.com rating.

Rank Company Rating
1 NameSilo 192.50
2 Philippine Airlines 192.40
3 Zappos 181.57
4 Publix 166.27
5 Trader Joe's 154.03
6 Nintendo 140.01
7 Travelers 134.00
8 Kmart 130.13
9 Fisher Price 127.46
10 Gander Mountain 125.14
11 Royal Caribbean Cruise Lines 122.90
12 Country Living 117.27
13 Canon 117.05
14 Ralphs 116.67
15 LL Bean 114.70
16 Weber 113.77
17 Dairy Queen 113.64
18 Adorama 111.84
19 EVGA 111.03
20 Bose 109.91
21 Rayovac 105.20
22 Plantronics 103.40
23 Rite Aid 103.11
24 SkyWest Airlines 102.00
25 Bed, Bath and Beyond 100.71
26 Air New Zealand 98.00
27 Nordstrom 92.79
28 Kindle 92.00
29 Little Tikes 91.54
30 PenTeleData 90.80
31 Holland America Line 90.53
32 Starbucks 89.18
33 Home Depot 88.97
34 Konica Minolta 88.90
35 Charles Schwab 88.89
36 Pontiac 88.46
37 GNC 88.33
38 Road Runner 86.96
39 Enterprise Rent-A-Car 85.12
40 Paychex 85.06
41 Scottrade 84.50
42 Pier 1 82.76
43 Liberty Mutual 82.42
44 Hallmark 82.37
45 NVIDIA 81.91
46 Teleblend 81.75
47 Wendy's 81.25
48 NetFlix 78.75
49 Old Navy 78.10
50 Belk 77.93
51 Jaguar 77.67
52 Boscov's 77.39
53 BevMo 76.25
54 Blizzard 75.80
55 Bissell 75.70
56 Qantas 75.67
57 Lands' End 75.67
58 Amazon.com 75.18
59 Bank of Montreal 75.17
60 Kohl's 75.07
61 Nationwide 74.95
62 CVS 74.67
63 Discount Tire 74.63
64 Android 74.50
65 JetBlue Airlines 72.81
66 Dollar Tree 71.63
67 HEB 71.14
68 Tractor Supply 70.75
69 Windows 70.37
70 TJ Maxx 70.19
71 Meijer 69.90
72 Alaska Airlines and Horizon Air 69.87
73 Southwest Airlines 69.77
74 Airtran 69.73
75 Kroger 69.55
76 Duane Reade 68.98
77 Logitech 68.10
78 Reliant Energy 67.42
79 Brother International 67.41
80 Staples 67.39
81 Vistaprint 66.31
82 SanDisk 65.13
83 Nike 64.15
84 Jabra 64.07
85 Ambit Energy 64.07
86 Esurance 64.05
87 Westjet 63.50
88 USAA 63.35
89 ING Direct 62.80
90 Aer Lingus 62.78
91 Dyson 62.59
92 Sprint - Nextel 62.09
93 Iomega 62.04
94 Cogeco 61.93
95 Banana Republic 61.78
96 Webroot 61.65
97 Advance Auto Parts 61.44
98 Quest Diagnostics 61.39
99 Sky 61.20
100 Western Digital 61.00
101 Lord and Taylor 60.77
102 StubHub 60.61
103 Aflac 60.43
104 H2O Wireless 60.00
105 Big Lots 59.57
106 Lowe's 59.44
107 Panera Bread 59.32
108 Hampton Inn 59.25
109 The Gap 59.20
110 Office Depot 59.19
111 Walgreens 59.00
112 Cuisinart 58.94
113 Audiovox 58.43
114 Alamo Rent A Car 58.41
115 Oki Data 58.40
116 Food Lion 58.29
117 Urban Outfitters 58.07
118 Jensen 58.00
119 JCPenney 57.91
120 Rue 21 57.87
121 iPhone 57.73
122 Pep Boys 57.00
123 Lexus 56.95
124 Bowflex 56.87
125 Guitar Hero 56.78
126 Frontier Airlines 56.52
127 ADT 56.48
128 Wachovia 56.45
129 Lego 56.39
130 Asus 56.39
131 Lexmark 56.36
132 National Grid 55.85
133 Lincoln 55.67
134 Seagate 55.60
135 Telus 55.60
136 TRENDnet 55.40
137 Macy's 55.40
138 Overstock.com 55.04
139 Princess Cruises 54.75
140 GoPhone 54.27
141 Carnival Cruises 54.10
142 Safeway 53.60
143 Petsmart 53.34
144 National Car Rental 53.28
145 American Eagle Outfitters 53.22
146 Napster 52.80
147 Energizer 52.67
148 Shutterfly 52.33
149 Delta Airlines 52.24
150 Jitterbug 52.18
151 ASRock 51.80
152 Progressive 51.78
153 NCsoft 51.49
154 Jiffy Lube 51.40
155 Sports Authority 51.30
156 Navy Federal Credit Union 51.13
157 Denon 51.07
158 Porsche 50.73
159 Apple 50.65
160 Vocalocity 50.62
161 Allegheny Power 50.59
162 Earthlink 50.25
163 Cabela's 50.15
164 Edward Jones 49.70
165 Norwegian Cruise Line 49.61
166 Dillard's 49.45
167 Neiman Marcus 49.32
168 Turtle Beach 49.23
169 Bass Pro Shops 49.07
170 NewEgg.com 48.61
171 CarMax 48.53
172 Volvo 48.44
173 AAA 48.30
174 Duracell 48.27
175 AutoZone 48.11
176 Costco 48.08
177 Carbonite 48.07
178 Suddenlink 48.02
179 ProFlowers 47.99
180 Xbox 47.92
181 Arby's 47.91
182 Ryanair 47.78
183 Harry and David 47.69
184 ALDI 47.69
185 Epson 47.65
186 TigerDirect.com 47.64
187 AT&T Wireless 47.59
188 Living Social 47.54
189 Marriott Rewards 47.45
190 Verizon Wireless 47.29
191 SingTel 46.95
192 American Airlines 46.91
193 Consumer Cellular 46.80
194 Yamaha 46.60
195 Redbox 46.56
196 GameFly 46.41
197 Ning 46.10
198 World of Warcraft 45.98
199 Phillips 45.89
200 BJs 45.89
201 Vizio 45.68
202 Access America 45.67
203 Celebrity Cruises 45.54
204 Suzuki 45.51
205 Continental Airlines 45.46
206 OnStar 45.44
207 Geico 45.43
208 Money Magazine 45.40
209 Radio Shack 45.25
210 Atlantic Broadband 45.10
211 OfficeMax 45.10
212 Oster 45.00
213 Groupon 44.92
214 U-Haul 44.87
215 Virgin Atlantic 44.80
216 Embarq 44.59
217 LeapFrog 44.41
218 Honeywell 44.35
219 Fidelity 44.30
220 Worx 44.29
221 Circuit City 44.29
222 Northwest Airlines 44.12
223 Buick 44.09
224 Olympus 43.91
225 DIRECTV 43.71
226 Ace Hardware 43.69
227 Vonage 43.60
228 LabCorp 43.58
229 Snapfish 43.35
230 Scion 43.33
231 PlayStation 43.29
232 Home Shopping Network 43.09
233 Subaru 43.06
234 Linksys 43.04
Rank Company Rating
235 General Motors 42.94
236 iTunes 42.84
237 Holiday Inn 42.71
238 Magic Chef 42.67
239 GMC 42.43
240 Cablevision 42.30
241 Chase Home Finance 42.27
242 QVC 42.25
243 Oakley 42.14
244 WebEx 42.00
245 PayPal 41.93
246 Garmin 41.91
247 Geek Squad 41.66
248 Kaiser Permanente 41.52
249 Borders 41.45
250 Fry's 41.37
251 Clearwire 41.35
252 Rosetta Stone 41.26
253 PeoplePC 41.22
254 Big Fish Games 41.16
255 Victoria's Secret 41.10
256 APS 40.93
257 Sharp 40.88
258 TomTom 40.80
259 Insight 40.73
260 Lufthansa 40.60
261 Hamilton Beach 40.51
262 TiVo 40.33
263 Verizon Residential 40.33
264 Comfort Inn 40.32
265 Tracfone 40.08
266 Sony Ericsson 39.88
267 Magellan 39.85
268 Payless Car Rental 39.81
269 Timex 39.66
270 Huntington National Bank 39.53
271 Mercedes 39.46
272 Barclays 39.33
273 Saks Fifth Avenue 39.29
274 Time Magazine 39.24
275 Symantec 39.18
276 BasicTalk 39.09
277 Hearst Magazines 39.04
278 Rhapsody 39.02
279 LensCrafters 38.96
280 Compaq 38.89
281 Sam's Club 38.89
282 Pentax 38.89
283 Best Buy 38.85
284 Onkyo 38.78
285 EasyJet 38.74
286 Walmart 38.70
287 Buy.com 38.54
288 HTC 38.50
289 Orbitz 38.46
290 Roku 38.44
291 Blockbuster Online 38.07
292 D-Link 38.02
293 YouTube 37.96
294 JVC 37.94
295 Visa 37.93
296 Huawei 37.80
297 Stamps.com 37.80
298 American Home Shield 37.69
299 Burger King 37.65
300 Coleman 37.60
301 HR Block 37.54
302 Belkin 37.49
303 Federal Express 37.43
304 Wacom 37.40
305 Mattel 37.35
306 Harley Davidson 37.31
307 Charter 37.26
308 Go Daddy 37.02
309 eTrade 36.96
310 American Express 36.94
311 Avon 36.92
312 North Face 36.78
313 Toyota 36.78
314 Cox 36.71
315 OG&E 36.69
316 Burlington Coat Factory 36.63
317 Bushnell 36.53
318 Target 36.46
319 AARP 36.26
320 Webkinz 36.20
321 nTelos 36.17
322 Infiniti 36.15
323 McDonalds 36.13
324 Pioneer 36.13
325 Bernina 36.07
326 Palm 36.00
327 KLM 35.91
328 Zune 35.82
329 TD Bank 35.76
330 Behringer 35.73
331 CheapTickets 35.70
332 Dish Network 35.69
333 CompuServe 35.60
334 RCN 35.59
335 Waste Management 35.53
336 United Airlines 35.51
337 Columbia Sportswear 35.46
338 Telstra 35.40
339 Creative Labs 35.37
340 Uniden 35.33
341 Asurion 35.25
342 Capital One 35.18
343 US Airways 35.14
344 Merrill Lynch 35.11
345 PETCO 35.06
346 Kia 35.05
347 Bosch 35.02
348 Lumber Liquidators 35.00
349 US Cellular 35.00
350 Citizens Bank 34.93
351 PG&E 34.92
352 Wirefly 34.86
353 Sports Illustrated 34.71
354 Taco Bell 34.71
355 Boost Mobile 34.69
356 Singapore Airlines 34.60
357 Windstream 34.59
358 Ramada 34.54
359 Ryobi 34.49
360 GameStop 34.47
361 Nikon 34.44
362 Xfinity 34.40
363 AT&T Uverse 34.28
364 State Farm 34.22
365 UPS 34.21
366 Chevrolet 34.17
367 Cellular South 34.16
368 Dollar General 34.09
369 Los Angeles Times 34.05
370 Hyundai 34.03
371 Comcast 34.03
372 Chase 33.97
373 SafeLink Wireless 33.94
374 Papa Johns 33.83
375 Rogers 33.72
376 3M 33.71
377 Graco 33.67
378 Fios 33.62
379 Dominion Power 33.60
380 BMW 33.53
381 Reader's Digest 33.40
382 Clear 33.34
383 New York Daily News 33.34
384 Bellsouth 33.26
385 Audi 33.20
386 Trend Micro 32.99
387 Goodwill 32.93
388 Hertz 32.92
389 Koodo 32.90
390 Bell Canada 32.90
391 New York Times 32.83
392 Acer Computers 32.79
393 TCF Bank 32.60
394 MetLife 32.45
395 Hotpoint 32.45
396 Sylvania 32.45
397 Microsoft 32.42
398 DHL 32.33
399 Cellular One 32.32
400 Sonic 32.30
401 Timberland 32.29
402 Ford 32.26
403 Dell 32.23
404 TurboTax 32.21
405 Washington Post 32.21
406 Vanguard 32.15
407 Slingbox 32.15
408 Vtech 32.13
409 FPL 32.10
410 Time Warner Cable 32.09
411 Washington Mutual 32.00
412 MSI 31.98
413 Weebly 31.93
414 Virgin Mobile 31.92
415 Cigna 31.85
416 Motorola 31.81
417 Honda 31.76
418 Polaroid 31.75
419 Casio 31.68
420 Avis 31.66
421 Frigidaire 31.52
422 Frontier Communications 31.47
423 Optimum 31.41
424 Brighthouse 31.33
425 Farmers Insurance 31.27
426 Ricoh 31.26
427 US Postal Service 31.26
428 Activision 31.15
429 Regions Bank 31.03
430 Best Western 30.93
431 Mazda 30.92
432 T-Mobile 30.91
433 Verizon DSL 30.89
434 Square Enix 30.86
435 Equifax 30.85
436 British Airways 30.81
437 Proctor and Gamble 30.76
438 Dollar Rent A Car 30.73
439 Expedia 30.65
440 Air Canada 30.60
441 American Standard 30.60
442 XM Radio 30.54
443 Budget Rent A Car 30.53
444 24 Hour Fitness 30.51
445 SBC 30.49
446 Qwest 30.45
447 John Deere 30.43
448 Match.com 30.41
449 Cub Cadet 30.40
450 Cellcom 30.40
451 Cisco 30.37
452 Experian 30.37
453 Page Plus 30.35
454 Xerox 30.29
455 Acura 30.20
456 Firestone 30.17
457 Ikea 30.17
458 Samsung 30.12
459 Net10 30.08
460 ViewSonic 30.03
461 FreeCreditReport.com 30.01
462 Savers 30.00
463 Travelzoo 30.00
464 Wall Street Journal 29.96
465 Sovereign Bank 29.92
466 Dotster 29.88
467 Panasonic 29.81
468 PNC Bank 29.74
Rank Company Rating
469 Simple Mobile 29.73
470 Hewlett-Packard 29.66
471 Nokia 29.63
472 Atmos Energy 29.57
473 Straight Talk 29.49
474 Fido 29.48
475 PSE&G 29.45
476 SunTrust 29.40
477 Volkswagen 29.38
478 Air France 29.35
479 Days Inn 29.32
480 Ulta 29.29
481 Bloomingdales 29.03
482 McAfee 29.01
483 Hawaiian Airlines 29.01
484 Little Caesars 29.00
485 ACS 28.98
486 Sony 28.98
487 Metro PCS 28.96
488 Electronic Arts 28.96
489 KitchenAid 28.90
490 Maytag 28.89
491 Pizza Hut 28.83
492 eMachines 28.83
493 Lacie 28.80
494 QuickBooks 28.74
495 Sears 28.72
496 Quicken Loans 28.70
497 Gateway Computers 28.67
498 PokerStars 28.65
499 Ashley Furniture 28.61
500 TalkTalk 28.60
501 Progress Energy 28.50
502 Toro 28.45
503 Asiana Airlines 28.45
504 Hotels.com 28.40
505 LG 28.24
506 Medco 28.19
507 Sirius 28.19
508 General Electric 28.17
509 Pottery Barn 28.16
510 Shaw 28.14
511 Ticketmaster 28.11
512 Netgear 28.10
513 Allstate 28.02
514 Danby 28.00
515 Kenmore 27.94
516 Classmates.com 27.90
517 Sanyo 27.87
518 Citibank 27.85
519 TransUnion 27.80
520 Memorex 27.77
521 Barnes and Noble 27.63
522 Priceline 27.32
523 Prudential 27.25
524 Tucows 27.20
525 MajicJack 27.20
526 Mozilla 27.18
527 Whirlpool 27.17
528 Kodak 27.10
529 JP Morgan Chase 27.04
530 Jeep 27.04
531 Cricket Wireless 27.01
532 Chrysler 26.99
533 Cadillac 26.95
534 Hoover 26.92
535 Subway 26.86
536 Lenovo 26.75
537 Electrolux 26.74
538 Zynga 26.72
539 RCI 26.68
540 Mozy 26.67
541 Caremark 26.67
542 Hotwire 26.61
543 Chicago Tribune 26.52
544 Ally Bank 26.50
545 Toys R Us 26.49
546 Toshiba 26.48
547 Windows Live 26.42
548 Fifth Third Bank 26.41
549 Craftsman 26.41
550 Vectren 26.40
551 ESET 26.40
552 Mediacom 26.36
553 Bank of America 26.35
554 Nissan 26.32
555 1and1 26.29
556 LA Fitness 26.23
557 Proactive 26.22
558 CenturyLink 26.16
559 US Bank 26.08
560 Blue Cross Blue Shield of Florida 26.05
561 Alltel Wireless 25.93
562 Planet Fitness 25.87
563 Hannspree 25.80
564 VMware 25.60
565 Bally Total Fitness 25.59
566 Family Dollar 25.57
567 MasterCard 25.40
568 Cathay Pacific 25.37
569 Network Solutions 25.20
570 Morgan Stanley 25.20
571 AT&T Worldnet 25.20
572 United Healthcare 25.18
573 AuthorizeNet 25.10
574 Mutual of Omaha 25.00
575 2K Sports 25.00
576 Vodafone 24.98
577 Dodge 24.97
578 Thrifty Car Rental 24.89
579 Kentucky Fried Chicken 24.79
580 Kaspersky 24.79
581 Humana 24.75
582 MySpace 24.64
583 Husqvarna 24.63
584 Sallie Mae 24.62
585 Countrywide 24.60
586 Oreck 24.60
587 Thermador 24.60
588 Malaysia Airlines 24.54
589 Magnavox 24.48
590 Blackberry 24.43
591 BB&T 24.35
592 Pitney Bowes 24.31
593 Topaz Labs 24.20
594 Peachtree 24.20
595 Juno 24.16
596 Adobe 24.15
597 FTD.com 24.12
598 Abercrombie & Fitch 24.11
599 TNT 24.00
600 Isuzu 24.00
601 Cincinnati Bell 23.97
602 Digital River 23.94
603 Airtel 23.80
604 EHarmony 23.80
605 Lifetime Fitness 23.75
606 NetSpend 23.75
607 Oracle 23.60
608 ADP 23.54
609 America Online 23.53
610 Finnair 23.53
611 The Hartford 23.40
612 MSN 23.39
613 HughesNet 23.32
614 Forever 21 23.20
615 LinkedIn 23.20
616 Nextar 23.17
617 Haier 23.01
618 Digicel 23.00
619 Disney Cruise Line 23.00
620 Wells Fargo 22.99
621 Express Scripts 22.94
622 Boston Globe 22.93
623 Avast 22.85
624 Register.com 22.77
625 NetZero 22.76
626 ComEd 22.67
627 MAACO 22.66
628 AVG 22.53
629 Yahoo 22.45
630 Archos 22.33
631 GE Money Bank 22.28
632 Iberia 22.20
633 MoneyGram 22.13
634 Citi Mortgage 22.07
635 Quicken 22.00
636 Aetna 21.94
637 RCA 21.86
638 Mitsubishi 21.85
639 Radisson 21.80
640 Valve Steam 21.73
641 DTE Energy 21.67
642 BBVA Compass 21.60
643 ZoneAlarm 21.60
644 Travelocity 21.46
645 USA Today 21.40
646 Incredimail 21.32
647 Jimmy John's 21.00
648 Spirit Airlines 20.85
649 Ubisoft 20.69
650 Alcatel 20.60
651 Xcel Energy 20.60
652 CompUSA 20.60
653 Duke Energy 20.46
654 Future Shop 20.40
655 Western Union 20.37
656 Gold's Gym 20.30
657 HSBC 20.26
658 BitDefender 20.25
659 Google 20.22
660 eBay 20.19
661 TP-Link 19.60
662 DeLonghi 19.60
663 Greyhound 19.53
664 Nexon 19.40
665 Dick's Sporting Goods 19.40
666 TripAdvisor 19.34
667 Fingerhut 19.24
668 Navigon 19.05
669 SonicWALL 19.00
670 Anthem Blue Cross 18.81
671 Pantech 18.80
672 True Value 18.60
673 Bing 18.54
674 Twitter 18.40
675 Mini 18.40
676 Teleflora 18.33
677 Roxio 18.16
678 Coby 18.05
679 Craigslist 17.89
680 Land Rover 17.80
681 Skype 17.62
682 John Hancock 17.60
683 Stream Energy 17.40
684 Union Bank 17.40
685 Avid 17.20
686 Pogo 17.05
687 Fandango 17.00
688 Hotmail 16.89
689 Kyocera 16.80
690 Gmail 16.80
691 Hitachi 16.80
692 Half.com 16.65
693 Zoosk 16.53
694 Carfax 16.10
695 Homestead 16.00
696 Pinterest 15.80
697 WIND Mobile 15.80
698 Kenwood 15.60
699 IBM 15.40
700 Seiko 15.40
701 Autodesk 15.20
702 Limewire 15.20
  Awards  

We are proud to recognize the companies providing the best customer service each year within their industry.

  The Best...  
The Top 15 companies according to our ratings:
View all companies >>
  ...and The Worst  
The Bottom 15 companies according to our ratings:
View all companies >>