Welcome to CustomerServiceScoreboard.com

Overall Customer Service Ratings

There is no questioning the fact that most people believe they receive inadequate customer service from most companies today. Only 27 companies out of the 301 total companies with a CustomerServiceScoreboard.com rating currently rank as Acceptable or better. This is only 9%!

Customer Service Details

People adding comments and ratings are also asked to rate each company on a scale of 1 - 10 (with 10 being the best) when it comes to 5 specific aspects of their customer service interaction. Based upon the average scores for each of these aspects, it is no wonder most companies score so poorly.

Rank	Company	Rating
1	Zappos	194.00
2	Kmart	187.62
3	Charles Schwab	179.40
4	USAA	177.91
5	Kindle	152.27
6	Macy's	147.83
7	ING Direct	131.64
8	Canon	127.53
9	Scottrade	127.10
10	Road Runner	117.20
11	NetFlix	114.20
12	Sprint - Nextel	112.63
13	Southwest Airlines	111.60
14	Alaska Airlines and Horizon Air	110.54
15	NewEgg.com	102.91
16	SanDisk	100.60
17	Home Depot	97.29
18	Cuisinart	95.96
19	Walgreens	95.46
20	Vistaprint	95.37
21	NVIDIA	92.50
22	Go Daddy	91.20
23	Cablevision	87.93
24	TJ Maxx	86.91
25	OnStar	83.76
26	Brother International	80.80
27	American Express	80.17
28	Continental Airlines	79.21
29	Geek Squad	78.00
30	Pontiac	77.80
31	Magellan	76.20
32	Teleblend	74.90
33	Esurance	74.80
34	Geico	73.77
35	Advance Auto Parts	73.47
36	MetLife	72.47
37	GoPhone	71.97
38	GameFly	71.93
39	Staples	71.83
40	Apple	71.02
41	Lowe's	70.57
42	Lexmark	69.65
43	Ikea	67.80
44	Amazon.com	67.67
45	US Cellular	67.62
46	Costco	67.13
47	Honeywell	65.17
48	Orbitz	64.93
49	CheapTickets	64.85
50	Aflac	64.60
51	Wachovia	63.82
52	OfficeMax	63.63
53	StubHub	63.33
54	Logitech	62.41
55	Cisco	62.40
56	AAA	61.79
57	Vizio	60.88
58	Snapfish	60.19
59	Match.com	59.53
60	Overstock.com	59.53
61	PeoplePC	59.40
62	British Airways	59.20
63	Xerox	59.09
64	Marriott Rewards	58.75
65	Petsmart	57.33
66	Air Canada	57.20
67	Epson	57.05
68	Embarq	56.40
69	AutoZone	56.40
70	Equifax	55.88
71	TomTom	55.12
72	Windstream	55.00
73	Shutterfly	54.98
74	Kia	54.58
75	AT&T Uverse	54.47
76	Timex	53.40
77	GameStop	53.29
78	Verizon Wireless	53.29
79	American Airlines	53.24
80	Time Magazine	53.20
81	Atlantic Broadband	53.20
82	Hampton Inn	52.90
83	Victoria's Secret	52.05
84	Compaq	51.70
85	T-Mobile	51.62
86	Xbox	51.00
87	Garmin	50.52
88	Lufthansa	50.47
89	Electrolux	50.40
90	Roku	50.04
91	United Airlines	49.89
92	D-Link	49.80
93	Vonage	49.72
94	AT&T Wireless	49.17
95	PayPal	48.67
96	Nextar	47.87
97	Radio Shack	47.87
98	TiVo	47.53
99	Chicago Tribune	47.40
100	Wirefly	47.29
101	Net10	47.26
102	Tracfone	46.63
103	Nikon	46.51
104	LeapFrog	46.27
105	World of Warcraft	46.18
106	Visa	46.09
107	US Postal Service	46.09
108	Toyota	46.08
109	Trend Micro	45.49
110	Napster	45.29
111	Sharp	45.27
112	Symantec	45.25
113	DHL	45.09
114	Walmart	44.40
115	Target	44.01
116	eMachines	43.90
117	Toys R Us	43.38
118	Sony	43.10
119	Delta Airlines	42.78
120	ProFlowers	42.30
121	US Bank	42.20
122	Time Warner Cable	42.05
123	Straight Talk	41.88
124	Creative Labs	41.84
125	Zune	41.71

Rank	Company	Rating
126	Comcast	41.68
127	Westjet	41.63
128	Best Buy	41.47
129	Cox	40.72
130	Regions Bank	40.69
131	Webkinz	40.60
132	CenturyLink	40.50
133	Slingbox	40.29
134	Digital River	40.29
135	UPS	40.15
136	Sam's Club	39.90
137	Samsung	39.89
138	Northwest Airlines	39.86
139	Ford	39.81
140	DIRECTV	39.69
141	PNC Bank	39.30
142	JVC	39.30
143	Holiday Inn	38.94
144	Boost Mobile	38.80
145	XM Radio	38.77
146	State Farm	38.72
147	American Standard	38.69
148	eBay	38.68
149	Hotwire	38.66
150	Alltel Wireless	38.53
151	Barnes and Noble	38.41
152	Haier	38.38
153	Honda	38.36
154	Seagate	38.31
155	Bell Canada	38.30
156	Blockbuster Online	38.29
157	Panasonic	38.04
158	Hyundai	37.85
159	Maytag	37.85
160	BMW	37.54
161	Dish Network	37.38
162	Qwest	37.36
163	Buy.com	37.23
164	Sovereign Bank	37.20
165	Microsoft	37.14
166	US Airways	36.66
167	Sirius	35.99
168	Reader's Digest	35.75
169	Comfort Inn	35.73
170	Expedia	35.28
171	Cricket Wireless	35.13
172	MySpace	34.50
173	Los Angeles Times	34.25
174	Netgear	34.24
175	Hewlett-Packard	34.23
176	Office Depot	34.21
177	Blackberry	34.06
178	General Electric	33.89
179	Sanyo	33.72
180	Sallie Mae	33.71
181	Capital One	33.44
182	Acer Computers	33.12
183	Washington Mutual	32.83
184	Countrywide	32.80
185	Abercrombie & Fitch	32.79
186	TurboTax	32.58
187	Priceline	32.56
188	Asus	32.45
189	Hertz	32.41
190	Linksys	32.26
191	Whirlpool	32.11
192	Chevrolet	31.80
193	iTunes	31.73
194	United Healthcare	31.58
195	Dell	31.57
196	MajicJack	31.29
197	Federal Express	31.17
198	Charter	30.83
199	Virgin Mobile	30.76
200	Citibank	30.68
201	Electronic Arts	30.50
202	Sears	30.43
203	AuthorizeNet	30.25
204	Wells Fargo	29.34
205	LG	29.15
206	EasyJet	28.70
207	Nokia	28.40
208	LinkedIn	28.40
209	Volkswagen	28.37
210	Lenovo	28.37
211	Days Inn	28.36
212	Gateway Computers	28.14
213	Adobe	28.01
214	Juno	27.80
215	Shaw	27.75
216	QuickBooks	27.66
217	Rogers	27.20
218	MSN	27.16
219	RCN	27.15
220	Aetna	27.03
221	Anthem Blue Cross	27.00
222	Rosetta Stone	26.80
223	FreeCreditReport.com	26.73
224	Motorola	26.46
225	Dillard's	26.40
226	Burger King	26.20
227	Audi	26.20
228	Register.com	26.20
229	Experian	26.15
230	Bank of America	26.11
231	Memorex	25.80
232	Craigslist	25.53
233	Greyhound	25.31
234	NetZero	24.90
235	Wall Street Journal	24.80
236	Guitar Hero	24.80
237	Classmates.com	24.57
238	Infiniti	24.40
239	McAfee	24.19
240	GMC	24.00
241	Frigidaire	23.80
242	Sports Authority	23.80
243	Toshiba	23.39
244	America Online	23.34
245	Travelocity	23.33
246	ViewSonic	23.20
247	Yahoo	23.12
248	Bally Total Fitness	23.00
249	Chase	22.86
250	HughesNet	22.83

Rank	Company	Rating
251	Carnival Cruises	22.80
252	AT&T Worldnet	22.71
253	SunTrust	22.71
254	RCA	22.71
255	Pitney Bowes	22.60
256	Teleflora	22.40
257	Windows Live	22.20
258	Nissan	22.13
259	Avis	22.00
260	Metro PCS	21.40
261	Express Scripts	21.40
262	TransUnion	21.15
263	Quicken	21.09
264	GE Money Bank	20.93
265	Magnavox	20.80
266	JP Morgan Chase	20.72
267	Kaiser Permanente	20.60
268	Duke Energy	20.40
269	Allstate	20.20
270	HSBC	20.14
271	MoneyGram	20.00
272	Mediacom	19.60
273	Circuit City	18.80
274	Onkyo	18.80
275	Skype	18.68
276	Borders	18.60
277	Uniden	18.60
278	Avon	18.40
279	Belkin	18.25
280	MasterCard	18.20
281	Citi Mortgage	17.84
282	Fido	17.40
283	ADP	17.20
284	Hitachi	17.20
285	Hotmail	15.58
286	ComEd	14.80
287	Suddenlink	14.60
288	Ubisoft	14.60
289	Neiman Marcus	14.40
290	Roxio	14.40
291	Facebook	14.22
292	Google	14.20
293	Twitter	14.00
294	Nero	13.80
295	Navigon	13.40
296	Spirit Airlines	12.40
297	PokerStars	12.40
298	Archos	12.00
299	PlayStation	11.60
300	Sports Illustrated	11.00
301	Half.com	10.00