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Customer Service Ratings and Comments

Facebook is ranked #291 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 14.22 out of a possible 200. This score rates Facebook customer service and customer support as Terrible.

NEGATIVE Comments

944 Negative Comments out of 948 Total Comments is 99.58%.

POSITIVE Comments

4 Positive Comments out of 948 Total Comments is 0.42%.

Issue Resolution

Reachability

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Terrible Overall Customer Service Rating
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  • Farmville on facebook had a mansion for sale for 1,000,000 coins and I was suppose to get 10,000 xp's if I purchased it, it took the coins but gave me no xp's. Just like when u took my horses and belted cows and never replaced those either. I want my money back or the 1,000,000 coins returned. I keep getting cheated and have asked over and over for help and never get it . I just get passed off to some other person or sight and no responses ever. IU will not give up this time, will go to better business bureau.

    nammejackson 9/2/10 1:56PM

  • I was just about to purchase credit to play one of the games on Facebook. Something in the back of my mind was telling don't do it. Here today I cannot access the acount because someone tried to access it from a different location. SO I have to identify photos. I have no idea who all the people are. I add them to play a game. I hope this cost Facebook millions in lost revenue. - TO contact them what a joke

    Doug Ryan 9/2/10 10:54AM

  • I am very avidly involved in weather events, and have people around the nation as weather /friends as well! but recently FB has put some kinda "restriction" on my FRIEND INVITE REQUEST app. denying me the ability to ADD new friends; but it does let me add some others sometimes? WTH is going on? WO determines just WHO I can add to MY life, and WHAT are the determining factors!?? I just read thru nearly 1000 dissatisfied FB users comments here and am wondering if not only will I be responded to, but correct this "issue" as well??? HELLo

    JESSE POST 9/2/10 8:11AM

  • I tried my password a million times and changed it a million times but because im so dumb and typed so fast my email has been blocked and i have exceeded the attempts.

    I emailed fb ages ago and still have no reply, does anyone know how I can fix this?

    Sebastien 9/1/10 11:30PM

  • My daughter has been being harassed by another teenager from another City on Facebook. He finally went and looked me up and then started saying sexual things about what he had done to my daughter (which never happened). He also said that he was on coke, and then started telling me that he did not care about if my (explicit body part)was wet or not! I told him I was reporting him. I contacted facebook twice about this, providing proof of the conversation. They have not contaced me, and this boy is still on facebook. Although I deleted my daughters facebook accounts, I am horrified to think what this boy is capable of in regards to other girls! Parents, be aware!

    maria 9/1/10 1:47PM

  • My facebook keeps asking me to confirm my identity...Ummm wtf? How can I confirm my identity threw my phone when I: 1. Dont have texting? and 2. never put my cellphone number into my facebook? This doesnt make any sence to me and is really pissing me off. This is my 2nd account with facebook and I really do not want to make a new one. Its stupid how they keep asking me a question that I cant answer. Nothing is working and I would really like some ACTUAL Customer support.

    Pissed_As_Hell 9/1/10 12:21PM

  • FaceBook has NO Customer Service,,, have been trying to contact them for 3 weeks,,

    they want a cell phone number,,, I don't have a cell phone,,

    so,, at 55 years old, had a stroke, and not working,,, I have been cut off,,,,

    they can pretty much go to Hell for all I care,,,

    Lesser Evil 9/1/10 10:29AM

  • Facebook says that they are "Very Concerned" about our information safety! ME~ HELLO! No their not! ~ While they are making people view 7 pictures that are not even the profile pictures and half the time they aren't even pictures of anyone, they are drawn or a pic of a game page off of facebook.

    Here is the big problem with this, #1 The pictures they show are sometimes deleted pictures off of someones FB page, #2 some people don't put any photos of themselves on their page, usually the photos are of kids, friends, or even facebook games like Petville, or pet society... #3 most people add other game friends they do not know because they want to advance in their games, and the people they do know aren't always game players, thus our information is being shared because facebook doesn't post games that don't require friends to advance.

    So for facebook to say that they are concerned about our information that we post that is total BS! If they were that concerned we wouldn't have to add people to our accounts that we don't know just so we can play. For them to think that showing 7 pictures of people we may or may not know just to get back into our accounts is ridiculous, on top of the fact that there is no contact number for these people. There is NO WAY to get a hold of anyone to fix the problem.

    When I set up my website to sell products to others the web host made sure that I had contact information. It was a requirement. So why is it that FB gets away with not haveing one at all, especially when you pay money to them to play games. They should be required to have a call center or someone answering emails or delete the whole dang site.

    I can't get into my account, I can't even try anymore, it just keeps telling me that I have already tried this hour and to try again later, but I haven't tried since 9am this morning 8/31. Yet there is still no one to talk to so looks like I have reason to boycot FB!

    Jet Lamindz 8/31/10 9:19PM

  • Same as everyone else - there is no support. They told me today that I can not add friends any more because of a high percentage of non responses, but did not tell me how to resolve it, or how long I can't add friends. FB sucks and the thing is, they just don't give a dam.

    perry 8/31/10 6:06PM

  • I have had the same nightmare happen to me. I can't identify the pictures they are showing because they are gamesplaying friend out of 4500+ friends. I have spent good money to play Castle Age and now my over 400 favor points are sitting on an account I can't get into. No one responds to my emails through the help center and I am so frustrated I can't express quite how I feel.

    Why can't faceboo verify my identity some other way? Why penalize a person whi has caused no problems, no questionable activity and who is a regular user of the service? I really wan't my account back!!! HELP SOMEBODY!!!

    Jalivia 8/31/10 4:52PM

  • Two days ago I tried to login to my facebook account that I have had for probably 3 years or longer. It said there had been "suspicious activity" on my account and I needed to verify my identity.

    The system then began showing me a series of 7 pictures, with a list of like 10 names to the left, and I was supposed to identity my friends based on these photos. More on that in a minute.

    First off, I have over 100 "facebook friends", half of whom I do NOT EVEN KNOW, because they are friends with people I was friends with, that sent me friend requests, and I said "Ok, whatever" and I accepted them as friends. The other half of my "facebook friends" are people that I have not seen in 20 years! I do NOT look at their profile pictures, because I don't have time and I could care less about their profile pictures. Yet, according to this test, I should have them all memorized.

    So out of 7 pictures, I MUST successfully identify 5 of them, I can skip 2, and I CANNOT miss even one, or my account is permanently banned.

    With my blood pressure rising, I proceeded to try to take their test. They showed me pictures of people I have never seen in my life, along with names that I could not associate them with, if 100 Million dollar was riding on my answer.

    One of the pictures was of 3 children, but I was supposed to know whose 3 kids that was, out of the list of 10 people that I didn't know half of.

    One of the pictures was of a guy from a distance by his truck, putting his boat in th water with his back to the camera, but I was supposed to identify which one of these 10 names was that person.

    Since it was impossible to do any of these things, I just closed out my browser. I have tried to login again but I get the same thing.

    And I can find absolutely NO WAY to contact ANYBODY at Facebook about this problem. You know, why don't they just say "to verify your account we will send you an email with a special code you need to punch in". But no, they are making it absolutely humanly impossible for me to verify my account.

    It is my intention to plaster this all over the internet, in every possible place I can think to post it. This is ridiculous. Now, the few friends I did really connect with on Facebook, I have no way of contacting.

    Does anybody know how I can reach anyone at Facebook to resolve this issue?

    Angry Facebook Userdude 8/31/10 4:12PM

  • How do you get in contact with a customer service representative ?? What is the phone number?? Having trouble and the help center is a joke. Who can help fix problems that come up??

    Barry Kyle Maddin 8/31/10 7:02AM

  • I have been a huge supporter of Facebook. I was even one of the few people in the world who would have gladly paid a small monthly fee in order to use Facebook as I have gotten back in touch with friends I have not seen in years, met family members I never even knew I had, made some excellent military contacts (as I am an active reservist in the US Army). However, several weeks ago my account was flagged and I was suspended from adding anymore friends when I was adding friends from my graduating class - people that I went to high school with. I have gotten multiple warnings over the last few weeks that I was behaving in a way that Facebook considered annoying - JUST BECAUSE I AM AN ACTIVE AND AVID FACEBOOK ENTHUSIAST!!!! Tonight, I was on Millionaire City Forum and was adding friends WHO WANTED TO BE ADDED PUTTING "PLEASE ADD ME" ON THEIR MESSAGE so that I could build my city - the same goal they all had or they would not have requested to be added as friends in the first place. After adding approximately 10 other Millionaire City players ALSO LOOKING FOR MILLIONAIRE CITY FRIENDS, I received a message that my ability to send or receive messages was suspended due to repeated abuse!!! I understand that Facebook is responsible for deterring spam activities. However, I HAVE IN NO WAY EVER PARTICIPATED IN PASSING ON SPAM OR DONE ANYTHING THAT WOULD BE CONSIDERED ANNOYING TO ANY OF MY FACEBOOK FRIENDS OR POTENTIAL FRIENDS!!!!!! It is also even more frustrating that with over 300 people in my graduating class, I can send friend requests to only a couple a week for fear of my Facebook account being deleted. It is also completely unacceptable that a business such as Facebook whose business is "people" has absolutely no customer service in place to help the people who use their business (and used to love it and not just tolerate it because of the benefits of staying in contact with friends and family and fellow application users) when their own business does not do right by their own customers. COMPLETELY UNACCEPTABLE!!!!!

    EDRNSHELL 8/30/10 9:51PM

  • My experience has been abysmal. I wrote an ad for a company's website, and an upcoming blog they're doing, featuring my website. It said "Now that summer's nearly over, it's time to put those pix in an album. See forestcityphotoalbums.com for handmade albums today." It was rejected because my website's name is 20+ characters long. It's the name of my website. What am I supposed to do? I sent you an e-mail about a week ago, and am still awaiting a reply. Just within the past 15 min. I left a voice mail. I trust I'll finally hear back from you soon.

    forestcityphotoalbums.com 8/30/10 4:45PM

  • The only way Facebook will be held accountable and forced to provide customers with adequate support will be if customers lodge formal complaints. Please lodge your complaints with the following entities and encourage friends/family to do the same:

    San Jose Better Business Bureau
    http://sanjose.bbb.org

    California Attorney General's Office
    http://ag.ca.gov/contact/complaint_form.php?cmplt=PL

    Senator Chuch Schumer
    http://schumer.senate.gov/new_website/contactchuck.cfm

    Federal Trade Commission Consumer Complaints
    https://www.ftccomplaintassistant.gov/

    oasnyc10009 8/30/10 11:22AM

  • I have not been able to log in to my facebook account for 3 weeks now. Someone hacked into my account and changed my e-mail address and pass word. When I finally received a response from FB they gave me a new pass word, but the problem is It now says my e-mail address is invald. How stupid are they. They sent me the message and new pass word to my e-mail address and I responded to it, So Obivously it is a valid e-mail address. If they can change my pass word why can't they put the correct e-mail address to my account. What a poor customer service dept. they have.

    Paula 8/30/10 9:51AM

  • User Identity Problem... Identify the people in these pictures? I've never seen some of the people I play FarmVille with! The "help" menu is no help! Tried calling them on the phone - good luck with that one. Very frustrating!! I've spent money to play their stupid games. Bad customer service.

    Anonymous 8/30/10 8:54AM

  • Yet another "Confirm Your Identity Problem". When loggin in I received the following message.

    "To continue, we need you to provide your mobile phone number. This quick security check helps keep Facebook a community of real people who connect and share using their real identities. If you ever lose your password, you'll also be able to use your mobile number to access your account.
    Your account is already verified."

    I provided my mobile number and replied with the appropriate confirmation code. Now I receive a message telling me that the account has already been verified, well yes It's been verified. I supplied the code YOU provided. Unable to log in. BS!

    Anonymous 8/30/10 6:45AM

  • ABSURD! I got a Facebook message from an old friend. When I went to reply, I was told that my account was suspended due to a hacker. I seriously doubt that, but whatever. I was told that, in order to get my account restored, I would have to identify a series of photos of friends. Okay. Stupid, Dick Tracy, but it's their company, so I have no choice. Photo after photo is displayed, and I easily identify all of them. Then I get a photo of Colleen Begley. None of the names they offer is hers. Is this a trick? Or are they just stupid? Obviously, it is the latter. I have been warned that I CANNOT make any mistakes in identifying people, and then they make a mistake. One of the choices they offer is Colleen's roommate, Cheryl. Should I go ahead and call Colleen Cheryl? I just choose, "I don't know", and move on. Finally, aftet a zillion photos, they show me a photo of two men whom I have NEVER seen in my lifetime - not ever. That's the bad news. The good news is that all of the choices they offer are ONE NAME, except for one choice that is TWO names. Really? I choose the box with two names, because they sent me a photo of TWO men. Thus did I get my account reactivated, by "correctly" identifying people I don't know and have never met, while being UNABLE to correctly identify a good friend because of them incorrectly identifying her. Duh! Are they kidding? Are they really that stupid? I thought to phone them to discuss, but I see from others' comments that they apparently do not accept phone calls. And this is the premier social networking group in the world? Run like a high school Junior Achievement project?

    Anonymous 8/29/10 2:55PM

  • One day I logged in And I received this message : Confirm Your Identity

    To continue, we need you to provide your mobile phone number. This quick security check helps keep Facebook a community of real people who connect and share using their real identities. If you ever lose your password, you'll also be able to use your mobile number to access your account.
    Your account is already verified.

    Why am I seeing this? Ok in the box it says my account is already verified... Their is a confirm button at the bottom of the page but it dose nothing...They asked me to confirm my Identity by providing a mobile number ... But they give no instructions on this page as to how to provide a number.. In the box that you are expose to provide info in..It just says your account is already verified... But my Account remains locked I can't load no numbers up because they have my account locked... They provide NO way to upload a number when they asked you for it...And the account remains locked... I've written tech support thew a friend and their is no result... I left a comment about the same thing in bugs but their is no response. I searched for help in their tech support and this is what they give me... TEXT To 18257 /Help/?faq But then the message on my cell says that this is a land line and they will charge me 25 cents per text message + their base rate and its not explaned ... All this dose is add a phone number to my account..It dose not send them a phone number to verify my account....So I'm back to step one again with no way to verify my account because ,it has already been verified but the account remains locked... They asked me the question and locked my account.... If they don't get on the ball and fix this...I will be forced to sue them.

    callisarobertson@yahoo.com 8/29/10 2:38PM

  • I have had a Facebook account for my business for a year. All of a sudden, I am asked to confrim my identity by entering a mobile number. I did, never received a confirmation code. I keep attempting to login but I cannot, because it keeps asking for my confirmation code. I have sent four help requests in the last seven days. No response.

    Anonymous 8/27/10 10:07AM

  • I have been unable to contact Facebook since the past passed 3 days They sent me a warning saying that someone was using my facebook from some unfamiliar location, since the last past 3 days I have tried to used their "So called" menu to resolve the problem, no avail. What a piece of junk. I would think that Facebook would have better services, Forget it. Facebook is supposed to send me a code to access my Facebook. It does not work. Facebook like the US Government Promis Promis But don't deliver!
    Genevieve Dechamps

    Genevieve Dechamps 8/27/10 2:12AM

  • They are complete bastards, they have had all the answers and numerous replies to their fotm but my account is still disabled 7 hours later. This is a company I've spent money with promoting my radio show

    The Tiscali Finale 8/26/10 4:53PM

  • I have not been able to log into my Facebook account for two days now. The message I receive is that it has been suspended. In order for me to restore my account they say I must identify the faces of seven of my FB friends. Then they proceed to list photos and a series of names for me to identify who it is. It is not just profile photos but photos from various albums in my friends profiles. This is definitely an invasion of privacy. How dare they go into albums and select pictures for me to identify? Further, why not have a series of security questions for me to answer to identify myself instead? I have to prove my identity by identifying the names of people I am connected with? It is inhumane. Also I have several hundred FB friends who I really do not know personally. We connected for professional or networking and I don't recognize their faces outside of their profile pics. Thus it is a trick. Who knows all of their FB friends when the number is in the hundreds. I am very disappointed in Facebook because I can not reach anyone to personally address my problem with. I have not been able to successfully identify all of the photos and you can only try once per hour. What a shame.

    Facebook Complaint 8/26/10 4:01PM

  • I am being harassed by my ex-husband. He has pics up that of my minor son. He also has slanderous lies on his page about me. He did the same thing on both myspace and facebook. I reported both pages. Myspace took it down in 20 minutes. Facebook, on the other hand, keeps saying I'm emailing the wrong division or an email that doesn't work. I've tried reporting him numerous times. When is facebook going to be held liable for what they allow to remain published? What happens if my boss sees his site since none of his stuff is set to private? Maybe I can sue facebook.

    Anonymous 8/26/10 3:03PM

  • Self





    Facebook is absolutely useless if you can't get into the application because you forgot your password and/or user id. Twice now I have l lost my messages in my inbox. I don't want to change my password every time this happpens. My user id and/or email address is rubegirl@gmail.com. I would like to continue being a customer of facbook but I likely won't receive an answer from this request anyway because I haven't in the past

    rubegirl 8/24/10 9:24AM

  • Hey Facebook! Why won't ya'll respond with some kind of assistance to people's problems? I've been unable to get on face book for over a week now. I know it probably means NOTHING to you but all my crops and everything on Farm Town have gone to waste. I am physically unable to get out much, so Farm Town has been my daily activities for quite some time. Please respond and fix these problems. Facebook might be just a job for you but for some people it means more than that.

    isolo52 8/24/10 7:39AM

  • It is a sad state of affairs when a company (Facebook in this case) does not provide any means for a person to cancel out his listing. There is something definitely devious and unethical about this.

    thenewjeffa 8/23/10 8:54PM

  • I'm really disappointed with facebook. I turned 30 today and its always great to hear from people on your birthday on facebook, but never again. There customer support service is the worst in history. I get better help at gas stations. From now on, I will never recommend facebook, as a friend and as a consultant.

    Anonymous 8/23/10 8:29PM

  • The help center is useless if you cannot log on to facebook, which seems to be the case with some of the people below, and myself. For some reason, they've begon subjecting me to a test when I try to log on -- which requires me to identify pictures of my friends. One of the pictures they showed me was of a tractor. I don't know which of my friends is a tractor. I want to be deleted from facebook, but cannot contact them

    Anonymous 8/23/10 7:26PM

  • So far in the last year of using Facebook I have been disabled (completely shut down) and not able to use it. I have made 3 accounts in the last year and all of them were shut down without any notice of wrong doing on my part whatsoever. I am sick of Facebook...there is no way to get ahold of them and they wont return any of my emails. SCREW YOU FACEBOOK! I use you to keep in touch with family and friends...

    Anonymous 8/23/10 1:06PM

  • I also stopped using facebook due to their lack of support. My acct was hacked and very nasty things were posted on my page about me and my girlfriend. Due to this and FB no longer investigating or the inability to find out anything about it, I lost the love of my life! So thank you very much for nothing facebook and for all your non help!

    Anonymous 8/23/10 12:42PM

  • I am now getting tahe message: "Confirm your identity by adding a mobile number to your account" when trying to log in. I'm certainly not going to supply FB with my mobile number.
    Is there no way to actually contact FB and resolve this issue? Otherwise I'll have to deleta all links to FB from my site(s) and declare it dead. I have found the FB Help chain only frustrating, not useful.

    danzee 8/23/10 11:07AM

  • Since FB does not provide acces to any of their people and no way to contact anyone, I am posting this comment.
    I need some help:
    Not having any help desk and clear instruction for setting up accounts, I ended up with 3 accounts - all 3 have same password but have different data as I kept updating profile info and my email address.
    How can I merge all three in to one account ?
    Another question: I have keyed my full name including my middle name which is rather long. Is there someway for FB to show a nick name or just the first name on the front page?
    Can some one help me with this ?

    Anonymous 8/23/10 7:23AM

  • You would think with all the support that Facebook receives that they would provide their users the ability to speak to someone in person. I cannot log into my Facebook account because I had logged in someplace else therefore a different isp. Facebook wanted me to confirm who I was by giving me six friend's pictures. I have over 1000 contact and 900 of them are professionals. How in the ......... am I suppose to recognize these people. I have gone to their "help" center and they have done NOTHING to help me.
    I HOPE THAT THERE ANOTHER SOCIAL NETWORKING GROUP WOULD COME ALONG AND ALL THOSE UNHAPPY CAN MOVE ON TO SOMEONE THAT IS MORE RESPONSIVE TO THEIR USERS!!!!!!!!!!!!!!!!

    arlenecristobal 8/22/10 12:42PM

  • I too tried to call customer support, and got the same response.I to am no longer using face book,as i can't even get to the log on screen, and when i do, it brings me to a screen where it showes some of my friends, but can't get to the home page, and can't contact anyone on the one screen i keep getting.

    sassylassie52 8/21/10 3:24PM

  • i had to quit facebook, because i CANNOT get hold of any customer service person. Your FAKE telephone number recording says no one can help at this time, its a recording. You are phony. All i wanted to do was delete the pic i had in profile, and treid for a week to no avail. the site will NOT allow me to remove photo. No one is real at customer service. Why so fake, why not respond to the customer? I sent letter to CONTACT US, AND HELP. BUT NO REAL PERSON IS THERE AND NO ONE ANSWERED ME.

    JOSEPH BROWN 8/21/10 7:04AM

  • Ditto and this is the 2nd time. My complete account mysteriously reappeared the 1st time 2 days after it disappeared. There is no way to contact them for resolution

    Brenda 8/20/10 12:39PM

  • My facebook page was deactivated, because someone was stalking and harassing me on facebook. Instead of deactivating them, they deactivated me. SO they can do the same thing to another person. I am not happy with them, and BBB is looking into there company right now. A victim in facebook should not be treated like this. A law suite will be in order here if they do not comply, with reactivaing my site. Plus they have been sued more than 50,000 times already. With all of them being a loss for the company. They had to dish out millions of dollars already, for false accustations against facebook users.

    Hapkido 8/20/10 11:53AM

  • i have been emailing daily about facebook disabling my acc. been 10 days no answer so got in contact with the better business beauro with told me to tell them in a email that i have contacted them and give facebook 1 last chance to give it back or a complaint will be filed sent it tonight will give them until tomorrow to reinstate my acc. or will let the bbb know to pursue them...

    shorty melroy 8/19/10 3:57PM

  • I called Facebook several times to report constantly harassment and they will not return my calls. The person who is doing the harassment has started harassing my daughters and a friend. I can't report the person because they blocked me from doing so. FaceBook should be monitored by the police regularly to prevent crazy, immature stuff like this from happen. I will like to filed charges against this person to the fullest extent of the law.

    Ebonie Queen 8/18/10 9:21PM

  • facebook is completely ridiculous. i left my account open on my laptop, at home, completely safe. when i refreshed the page, it told me my account had been disabled, and if i had any questions or concerns, visit the FAQ page. YES I HAVE QUESTIONS AND CONCERNS! but it doesn't matter, because facebook will not help me anyway.

    i've emailed several times and even sent in a photo of my driver's license like they requested. i haven't gotten any help or support since.

    this isn't the first time this has happened to me. last time, they fixed my account in a few days. it's been more than a few days at this point- what the hell is going on??

    if anything, can i at least have my photos back?!?!

    Anonymous 8/18/10 3:56PM

  • None of this works here.

    I tried login from my new blackberry phone and the facebook login said it did not recognize where I was accessing from. Then when I tried to login to facebook from computer, it took me through some security questions to identify pics tagged by friends, but I cannot as I have over 2,500 friends whom joined for Mafia Wars game. Some of the pics are, like a basket of flowers. That’s just stupid, and I cannot answer the 7 questions correctly. I have searched high and low and even clicked on Change my password, which sent a new password to my e-mail, but now I can’t even access facebook from blackberry because it says invalid login/password. I am frustrated beyond belief, and cannot possibly start over building a new account. I sent an e-mail to what appears to be some kind of support desk, but reply back to my e-mail stated they cannot look at all questions and would try and solve user problems that are common. Basically, an automated non-response e-mail.
    Please help me get the security questions prompts removed from my login so I can access my account. Please help!!!

    Facebook does everything in their power to encourage and reward users for adding more friends in games within the site, but puts this impossible step in place, with absolutely no way around the problem. I guess this is the end for my Facebook.com experience. Unless they can remove this ridiculous bullcrap.

    Anonymous 8/18/10 3:17PM

  • I called the phone number for facebook and left a message explaining my problem logging in. I left my email address and within a couple days they responded to my email and I was able to gain access from the email. Once I logged out again, I had the same problems getting back in and still cant get in.

    Anonymous 8/17/10 5:38PM

  • I have been trying for a month to get a hold of someone. I left several emails asking why my account has been locked? Knowone will return my messages. Does anyone have any information out there?

    Deborah 8/17/10 4:40PM

  • I have been trying to get a new password for months now. PROBLEM is that I follow direction and when I get the code to enter it is out of date. I do not understand!! Then I tried to get a telephone to spead with a customer service person and no number can be found. WHAT AM I TO DO?

    Anonymous 8/17/10 11:34AM

  • Facebook is a forum for morons. Facebook is run by jerks. They make NO effort to prevent scum from opening accounts pretending to be other people, and make no effort to assist those individuals that have been victimized through facebook to gather info to prosecute. They will not answer calls or emails. If you have a facebook page, I would strongly recommend that you close it and block their domain from your network. Facebook is bad, and they clearly do not give a damn about anything except their own profits.

    Anonymous 8/17/10 4:53AM

  • apprently when actual abuse is reported they do nothing. it takes someone playing a game or getting killed for them to adhear to their own policies. how is this company able to just run rampent and ruin people.

    Anonymous 8/16/10 4:27AM

  • same comments ... no answers .... am i wasting my time ? disabled for nothing . lost contacts with 3 people abroad lost photos . decision final . i dont even know what this site is . looks like just loads of unhappy F/B customers wasting their time with
    no response . bye and god bless tiny tim

    tony x

    tony monery 8/15/10 11:38AM

  • I DON'T HAVE MONEY TO PAY FOR SOMEONE TO ASSIST ME GETTING A VULGAR MOUTH TEENAGER OFF HERE, IT WAS MY UNDERSTANDING THAT TYPE OF SLANDER WOULD NOT BE TOLERATED. I'LL JUST CALL THE FCC. THANKS ANYWAY.

    SUSAN BLACK 8/15/10 6:20AM

  • Facebook is deleting and disabling accounts at a very high rate of speed.
    They are going after mostly Mafia Wars players.
    They are stating that these are fake accounts. Then change their accusations to abusive material being posted. You fill out the forms they tell you to, and get a standard automated response...and then nothing!
    You get no appeal process and are guilty until proven innocent.
    Can no one stop this madness?

    Anonymous 8/14/10 2:43PM

  • Amazing! This brave new world of no telephone customer support is offensive. I'm trying to see why I was billed electronically and to confirm that a time-sensitive ad is no longer running. But FB offers no customer help. Astonishing.

    Ed from LAX 8/13/10 3:32PM

  • Well, I guess I am on the same page as all of you. Today I tried to loging into my fb account and message stated that someone was trying to hack into my information therefore, they need for me to change my password. I tried and followed all the instructions listed and no help. I called the number for customer service and stated they do not offer phone customer support. what the hell??? I don't understand what is going on here and why no support when needed.
    matea

    matea_reed@yahoo.com 8/13/10 2:42PM

  • I think I just hit the JACKPOT!! This is a link to the Better Business Bureau for Facebook! Hammer their arse to the wall! ENJOY MY FRIENDS!!!

    http://sanjose.bbb.org/Business-Report/Facebook-223670

    Anonymous 8/13/10 10:58AM

  • I've come to the conclusion that they literally do not have ANY customer support representatives. I called that number, dialed random extensions til I talked to a human who was "not in that department" and when I inquired as to whether they have any customer support reps who talk on phones she said she "couldn't answer that." She also stated that not many employees of the company have phones... I guess it's easier to ignore your customers via e-mail...

    Andrew 8/13/10 10:51AM

  • This is nuts. My son had accidently purchased some "horseshoes" on his account - around $50 worth and then about 3 or 4 days later, facebook deleted his account? I want my damn money back!!!!

    Is there anyway to contact these people at all? This is crazy....

    Darrell 8/12/10 11:07PM

  • Hi, Just because Facebook's help center is hiding and will not be contacted I'M STUCK with an account that I don't want and that I never even activated in the first place. And nowhere is there any information about deactivating accounts. That's TERROR! /Annie

    Annie 8/12/10 6:03AM

  • Facebook customer service SUCKS!! I have not been able to login on my home computer since August 7th. I have sent email after email and I get the same response..."take a screen shot of the problem....blah blah blah". Is there not a phone number we can call to talk to a REAL PERSON. I am so angry right now.....CAN SOMEONE PLEASE HELP ME!!!

    gigi 8/11/10 8:11AM

  • unilateral actions taken against two accounts with prior warning or the possibility of modifying supposedly unacceptable behavior (requesting friends)

    kizil 8/10/10 10:13PM

  • A friend's exwife is using her 9 year old sons facebook account to harrass my boyfriend and there's no way to report her since she's doing it through his account. I've been trying to find a way to email them and have someone look into this but they're so insulated it's impossible.

    Anonymous 8/10/10 4:25PM

  • Same thing happened to my daughter this morning. And Facebook is totally useless when it comes to support...but then you get what you pay for.

    Anonymous 8/10/10 10:08AM

  • They must be on a rampage to delete kids accounts. They had deleted my son's earlier this year and now today they deleted my daughters on her 11th birthday where I am sure her friends are trying to wish her a Happy Birthday. She has no bad pictures up there. Her information is all true and all her post are clean. So what gives?

    Anonymous 8/10/10 8:48AM

  • Facebook disabled my niece's account and there is absolutely no way to contact them, no customer support at all and nothing to do about it. I am done with facebook. Perhaps myspace and twitter would be a better place for aqll of us

    Anonymous 8/10/10 8:21AM

  • Well - my account was hacked and I can't get them to disable it or delete it - i've been trying for weeks. It's crazy. Has anyone gotten thru to them? If I can't get anything done today, I guess I'll have to get an attorney involved.

    WhoCares 8/10/10 5:25AM

  • Facebook disabled my son's account because they said he is not attending the highschool he listed on his page. Yes he does. But I can't contact Facebook to tell them that. They make you just thru hoops for support & make asking any kind of question impossible. Now my son's account is disabled & he has lost his pictures, information, everything. Facebook really needs to change their methods and verify information in a better way instead of getting disabled-account-happy & taking away people's accounts without definite proof for the reason they are disabling them for. This is really upsetting to my son & to me and we have no way of contacting Facebook.

    Anonymous 8/10/10 1:14AM

  • I am trying to reach someone from facebook. My account was disabled and apparently someone got onto my account and did something that was inappropriate. How can I find out what happened. It is frustrating not being able to talk to a person. I would appreciate a reply from someone so I can find out what happened. I am very concerened that my information got into the wrong hands. I am hopping I do not have to take my concerns to the police dept.

    JB 8/9/10 9:17AM

  • Interestingly enough, I was searching for a specific friend by sending what apperently too many message that could be considered annoying/offensive or intrusive to other face book user. Doesn't this defeat the whole purpose of being a social networking site? I don't need to regulated by face book on how many messages I send, who I send them to or their content. Really, I'm glad I haven't invested in face book and as soon as I can find another form of networking believe me I will close this account. The reasons to leave face book are numerous from their unreliabitily issues to being bombarded by unwanted advertisements and annoying pop-ups in applications. What started out as a great idea has grown into a major pain in the butt. Face Book suspend my messaging privledges, band me from your site or whatever else you feel necessary. You're not the only game in town and even if you wanted to, you couldn't keep me off your site even if I wanted to get back on! I would recommend to everyone at face book to kick your boss's rear end for being so stupid and selling out. I would recommend to all face book users to find a different site, the hell with all their applications, most of the time they're so buggy that it's untolerable.

    navjag 8/5/10 5:19PM

  • im useing a library pc,for mine is in for repair, im also moving...so fb doesnt recognise the pc im trying to access my account with. It askes to unscramble some words, then you have to identify 12 people from your friends list...I have 2000, problem is lots use a wolf,cartoon charicter,pet, as there picture & they change there pictures all the time, so how the hell am i supposed to get all these right? Keep in mind if you get one wrong, you have to wait an hr to try again! This is bs, why dont they ask personal info about yourself, when you set up the account in the first place they ask for things only you would know. So the whole proccess of trying to get fb to answer how do i log in has begun....fruitlessly i might add.+

    daniel vukelic 8/3/10 2:59PM

  • same issues. customer support is the absolute worst. if you do get a response from an email explaining problem you need help with, there is little assistance provided. My issue has been going on for over two weeks. I have sent over 12 requests, received 3 responses. replied with requested info and still I can not log in.

    I am so frustrated and now furious. There is no reason, I know my issue is a quick fix. I honestly think they have outsourced their help desk and for some STUPID reason are not monitering it at all.

    Try to call the phone number. Even if you want to advertise, you cant talk to a person or leave a message. I almost want to push the prompt for law enforcement on their phone system. Maybe they pay attn to that! Does anyone know how to get them to help you? I am searching everywhere for someone who knows how to get facebook customer service, all I am seeing is complaint after complaint from everyone.

    How do we shake things up with them? Who is their biggest advertising account? could we start petitioning that advertiser to pull off due to the poor service?

    Like I said, I am frustrated to the point of anger!

    Tamara L Allen 8/3/10 11:57AM

  • I have been emailing facebook help for two weeks. I have received a few responses, but nothing beyond what their FAQ's state. FB states my site has been compromised and I must prove who I am to log in, they are putting me through a security check and state they are sending a confirmation code via text, I am not receiving the text, verizon says it is on FB side. I have no ability to have them email it to me, although if I want to change my login password they email that confirmation code. All I have asked FB to do is get me a confirmation code so I can continue to go through their security check. As I said this has been going on for two weeks with no resolution from them at all. I called a customer service phone number which has a recorded message stating they dont do telephone troubleshooting, I must send a message. I have sent over 12 messages. Wasnt the CEO on 60 minutes recently bragging about the great customer service they have. Well it sucks. Worst part is, the issue I am having is not a big one, easy fix, but can not get anyone to fix it. This is going on so long I am more than frustrated. I am now down right pissed

    Tamara L Allen 8/3/10 11:41AM

  • I have been trying to identify pictures for over a month. Even when I know the person, the picture flashes and then logs me out. This is so frustrating. I am a mother of 4 that is traveling, I am over 3000 miles away from home. Thanks So Much Facebook for not answering any of my countless emails. No customer service. I guess I need to make another account?

    Denise Palmer Gray 7/31/10 6:16PM

  • Not that it matters to the people of Facebook but here's my opportunity to BI-CH!!!
    It really gets my goat with this BS of a security they have, you try and log on then you get REVIEW YOUR ACTIVITY,,, Know damn body has been on my account but ME!!!
    Then they want you to look at a bunch of pictures that you are supposed to recognize, maybe you might know a couple if your lucky, this got me so frustrated it happened 4 or 5 times now, I'm about to delete all there BS from my computer, OH, and yes I KNOW PEOPLE THEY at bacebook Couldn't care a less about some guy b-tching about whats going on not to mention they don't have a freaking telephone number to get some help!!!!!!so stick that in your security pipe and smoke it...............

    pcrecyclers 7/31/10 3:51PM

  • I have been tryin for a week to get back into facebook. There is a password reset and it goes roung in circle with no resolution, How can I get a human to help???? nculton@hotmail.com

    nculton@hotmail.com 7/30/10 6:23PM

  • My facebook has been hacked for this past week, and the person that hacked is leaving vulgar messages on my acct. harrassing my family and friends, and also threating message. I have left email after email, message after message, and I have not recevied any help. What is a person supposed to do. Their customer service and security aren't doing anything...they are not protecting my privacy at all. When someone's facebook has been hacked it should be mandatory that the account be disable. There company is not letting their customers feel safe. I am highly disappointed in their systems, what if this was a minor being hacked and for all we know it could be a pedfilier. what would they do?????

    Anonymous 7/30/10 9:23AM

  • I had some A**Hole report a photo.. Which wasn't intended to be sexual in anyway. I got my belly painted, and due to the fact that my breasts were in the photo as well, and painted.. Someone got offended. So they deleted those photos. I just wanted to contact them with the situation. Because I felt that it was wrongfully terminated!! They weren't provocative, or distasteful. My photos aren't viewable to the general public, nor are they to friends of friends!! If facebook had a problem with it, why did that wait a week after they were uploaded.. And now I have no clue as to how I would go about filing a complaint with them, or even contacting their admin. Help would be greatly appreciated.. Thank you

    Anonymous 7/30/10 1:49AM

  • I was also "temporarily suspended" 4 days ago. I received no previous emails or warnings from them. I have done what they say to do in terms of entering a sent security code and changing password several times. I can do both of these but then it goes right back to the "temporarily suspended" message. I have emailed lots of times w/no response.

    DD 7/28/10 11:10AM

  • I have been trying to reach FB billing. I had my cc on the site just to give a friend a bday card here and there. Well I clicked on an ad and now I am being charged EVERY DAY!!! I emailed someone in billing and she said the charges were taken off, but they obviously weren't. I really need to talk to someone in billing!!!

    Jen 7/28/10 5:49AM

  • Even a POLICE DEPARTMENT can not get thorugh when we need the information NOW. THis "Customer Service" is horriable.

    Anonymous 7/27/10 12:46PM

  • FB is becoming a joke.

    Trying to use the help section? Good luck.

    Been trying to get into my account for a week now. And NO help from FB.

    Me 7/27/10 10:52AM

  • Facebook has no idea of how to provide help! My grandaughters accont has been denied saying she joined a high school network where she does not go to school. What kind of lame excuse is that? She has no idea what they are talking about. You can't "contact" anybody to find out what's going on! They(FB) are sooo frustrating that it makes me just about want to scream and leave their site. But FB is the only way I can keep in contact with family and friends around the world. What is their problem? I'm like everyone else they have way to much money not to have a real "help" center of some kind. GRRRRRRRRR!

    number1ealady 7/27/10 6:06AM

  • My account was hacked into, as a result it has been suspended.Been emailing them for a week, to request for activation. Have provided all the info to FB ,but Im not even getting a reply back! What are you guys actually doing ? A billion dollar company should have at least a better help support team !!!

    Zaid Alamak Sitcom 7/26/10 10:30AM

  • im going through the same thing. my account was disabled on tuesda and i emailed them and i got an email saying to provide my full name and i attached my driver's license and got an email saying my account is fake.they just sent automated emails.i dont think there's really someone sitting there trying to help people.this is ridciculous.they have too many users not to have a better way to help people

    cammie 7/24/10 12:12PM

  • i am asking a week now from help center and via emails to ask from facebook team the security password to identify my identity and continue the procces to restore my account and noone respond to my emails. why is that? they dont have help center? they dont have anyu administration??? what is happening???

    Gerasimos 7/24/10 11:14AM

  • I am traveling for a move and when I went to sign into my account it would not let me. It asked my birthday but I did not use the real one so then it asked a security question, but I did not set one up so I am unable to answer the question and have now lost access to my account. I have countless pictures on there and contacts . The so called help center does not give you any help for this and will not let you contact anyone. Maybe they should spend more time on customer support and less time playing games. How do I fix this?????????

    Anonymous 7/24/10 12:54AM

  • I find it rediculous that such a large company cannot be contacted for customer support so much as by E-mail. I have just spent about 20 mins looking for an E-mail contact and there simply is not one! I was needing assistance with Facebook mobile. I previously used this service and now apparently it is only available to "Telstra customers" to remove this service after this has been available for so long is not acceptable. I will be deleting my account effectively immediately! Thanks Facebook. Your service is very poor indeed!

    Anonymous 7/23/10 6:28PM

  • Okay I was trying to change my first name to Caиyoи. Which is my real name, but spelled Canyon. I wanted it to look cool. Then I wanted to make my last name look cool, and no i will not tell you what that is cause Facebook is full of lies like you. Anyway, after I changed it I wasn't happy with the way it looked so I wanted to change it back to my real name, BUT it wouldn't let me. It would let me change it to ANYTHING but my REAL name, even though your settings say "Change it to your real name" Okay then that's what I'm trying to do here! So it will let me change it to Exampl or Examplee or Exam but not Example. "Example" is not my last name I'm giving you an example cause I don't wanna give away my real last name to the lieing facebook of yours! So fix your settings cause I am pissed. And maybe I should tell all my friends that facebook is terrible then people will stop using it! Facebook sucks, I should start using Myspace, at least that's reliable!

    canyonm5 7/23/10 1:22PM

  • I find it funny how you pick your topic.
    If it's not listed under that help topic such a problem in that area but not listed.
    When you click on the contact facebook they send you back to the same place. So after clicking on a billion links I get lead back to the start of I still cant contact them?
    The problem is not listed and I cant add the problem? Even through my email address from them they wont take any emails. Mom called the phone number 3 weeks later still no luck on how to contacting them! All this just because I didnt log in while my family went back to europe for a few weeks and I didn't log into my account I'm guessing. So who am I suppose to log into my account when I get this message that says. "Faceboob doesnt recignize your computer for sercurity please verify friends in photo shot" Plus you cant get any wrong. Well out of over 300 friends most for gaming I only keep up with about 20. How am i suppose to know whos in what photo if I only keep up with 20 of my friends that I talk to all the time. I even left a going away message so facebook should have picked up on that. Plus I always use my laptop the one I signed up for on there they can't recignize? Anybody that can please do fast! Jake Tahan

    Anonymous 7/22/10 10:47PM

  • I just tried to get a message (condolences) through to another user, but my message did not go through. I thought it might have been my decreased power so I plugged in the power cord and tried to send the message again. Instead, I got a "nasty" message from facebook accusing me of annoying the other user and they threatened to cut off my privileges. They should not assume that the user is deliberately trying to cause harm or discontent to the other users or the site in general. Their message could be worded in a more positive manner. Possibly these messages could be reviewed by skilled and sensitive professionals before they are released. Thanks.

    taylorcrowe24 7/22/10 12:32PM

  • On 7/20/10 approx. 11pm by FB account was hacked into and someone changed all my info such as email and passord. I cannot for the life of me get into FB anymore. It says my email address is invalid or something. Also, whoever hacked into my account stole all my items from the Zynga game YoVille which i have spent a ton of REAL $$ on to play.
    Needless to say, after several attempts in a 24 hour period of emails to FB privacy support, they NEVER bothered to contact me back about this situation. I am FURIOUS with them right now, and i highly doubt i will ever hear from them at all.
    FACEBOOK YOU SUCK!!!!!

    Anonymous 7/22/10 8:18AM

  • really very bad site and the admins very bad
    and no body help us stupid site
    all my chips hacked more than 5 million and they said that it will come as 72 hours and i wait for 5 days and nothing happen so........
    really f...........

    Anonymous 7/21/10 7:37PM

  • My account was hacked sunday night on the 18th. Not only did this person take over my facebook but got into my email and used my personal pictures and posted it on my page. Facebook took forever to resolve the situation, but I'm not even sure if the hacker just deleted it again or if it was facebook this time. On top of that I had to file police reports on this for a detective specialist for interenet crime. I never did like facebook but used it because friends and family were on it. Now I'm even more pissed because even when I update my password ever three months and privacy settings were set to me only someone still hacked it. Its something no one should have to go through and it ruins lives.

    KK 7/21/10 4:21PM

  • Facebook sends "friend" suggestions constantly. Yet, if you follow their suggestions more than 6 times in one day you get a warning "You are involved in annoying and disturbing behavior and you have to fill in the words provided, so you can finish a friend request. Any further attempts to friend someone Facebook has suggested results in a suspension of "a few hours to several days". This violates the Unfair Trace Practices Act and is abusive to Facebook subscribers. I think now is the time to start a class-action suit against Facebook for this egregious, humiliating, abusive and ILLEGAL behavior. Now is the time considering the ratio of complaints to satisfaction is a prima facia case against Facebook. If Facebook has a "merry-go-round strategy" at it's phone complaint center and leave subscribers dizzy and angry from this deliberate complaint-avoidance system then I see the only recourse is for all abused
    to band together and bring a class action suit against the Facebook owners. If you agree just e-mail BobbiHuber76@yahoo.com. If I get at least 100 e-mails supporting my plan to sue, I'll take it from there. Seriously. Facebook should be held accountable for violating the Unfair Trade Practices Act. By the way it isn't the FCC only that complaints should be sent to. The FTC (Federal Trade Commission) also regulates companies like Facebook.

    RhetButler 7/21/10 2:10PM

  • Ugh.. After reading everyone else's problems, I guess I can kiss my facebook goodbye. My account was hacked into last week so FB disabled it. I received an email from them stating to email them back with my most recent status and what my profile pic looked like in order to take steps towards reactivation. Four of those emails later and of course no response. What a crappy company.

    RainbowWrecker 7/21/10 7:59AM

  • My account was hacked on Monday I have made many attempts to try reactivate my account with little assistance. The problem is when I went to a link given to me by someone with whom I was chatting to (a Yahoo site) when I tried to reactivate my account no security codes were sent to my mail address I also tried to let them know of my personal Gmail account but that seems to be blocked too.

    Could someone out there please Help, I’ve spent countless hours and money on FB and all my photos are there too!

    What gets to me are the computer generated answers they give namely:

    Hi,

    You were disabled because you created or posted content (i.e., photos, groups, shares, etc.) that violated Facebook's Statement of Rights and Responsibilities.

    Types of content that are prohibited from Facebook include, but are not restricted to the following:

    • No nudity or other sexually explicit content • No content that contains hate speech or directly attacks an individual or group • No content that contains self harm or excessive violence • No content that contains illegal drug use

    Unfortunately, we won’t be able to reactivate your account or respond to your email directly. This decision is final and cannot be appealed. You can visit the Warnings section of the Help Center for more information:

    http://www.facebook.com/help/?topic=warnings

    Thank you for contacting Facebook,

    The Facebook Team

    And I was not responsible for this on my own account due to been hacked.


    What to do???????

    Tim Sakellaropoulos

    Tim 7/21/10 2:11AM

  • i have to been hacked and i think facebook don't care. about us. and yes i did call the number. and that did not help me with anything. i did ever thing thay told me to do. i would love to have security code. facebook if u r out there help us!!!!

    beth00 7/20/10 6:40PM

  • Totally agree with complaints I have read regarding Facebook. I have sent several emails to them regarding my bank account and unauthorized chages. To date no one has contacted me.

    Donna 7/20/10 8:37AM

  • Greetings,
    My name is Tim, my account was hacked on Monday I’ve tried to follow the steps provided but cannot get any joy to reactivate my account. I've spent a lot of time and money on this website but with little help or consideration from Facebook team. I wonder if they really care??

    Tim 7/19/10 11:42PM

  • Hello People

    You guys are so right, facebook are the worse website on this planet ... no1 can get hold of them ... no care what so ever to there customers wonder how long they will go on for ... come some1 start something else and bring them down ... no1 last 4ever facebook ur time will come ... bigger fish have fallen and so will you ...

    siraj asmal 7/19/10 8:24AM

  • Please would you make contact with me regarding very infuriating emails I am getting and wish to stop. How can such a huge organisation be so hard to contact?!! Very odd. It's like you're hiding something.
    Thank you, Kate

    Kate Baker 7/18/10 9:43PM

  • I have never in my life experienced such difficulty trying to communicate through any media,that is so difficult. I dont know who is running the show there but who ever it is they obviously dont know what they are doing, and this proves just how many absolutely stupid people there are in this country and in this world. There are millions of people on your website and it is massively dysfunctional. How the hell can one person deal with the incompetence of this website. I have a prediction. Someone is getting fired soon.

    Lonnie Messer 7/17/10 4:23PM

  • READ THIS FROM BOTTOM TO TOP B4 YOU VERFY UR FB ACCOUNT

    Hi Wayne,

    Your account was disabled because your behavior on the site was identified as harassing or threatening to other people on Facebook. Prohibited behavior includes, but is not limited to:

    • Sending friend requests to people you don't know
    • Regularly contacting strangers through unsolicited Inbox messages
    • Soliciting others for dating or business purposes

    After reviewing your situation, we have determined that your behavior violated Facebook's Statement of Rights and Responsibilities. You will no longer be able to use Facebook. This decision is final and cannot be appealed.

    Please note that for technical and security reasons, we will not provide you with any further details about this decision.

    Thanks,

    Chuck
    User Operations
    Facebook



    -----Original Message to Facebook-----
    From: wayne higgins
    To: The Facebook Team
    Subject: Re: Confirm Facebook Account

    yep i sure am the owner :)

    --- On Wed, 7/7/10, The Facebook Team wrote:

    From: The Facebook Team
    Subject: Re: Confirm Facebook Account

    Date: Wednesday, 7 July, 2010, 14:58

    Hi,

    Please reply to this email to verify that you are the owner of the account that you referenced in your Facebook support inquiry. This security step must be completed before Facebook can respond to your inquiry. We apologize for any inconvenience.

    If this email address is not associated with your account, please reply to this email from an email address that is associated with your Facebook account, ensuring that this email is in your response (this may require you to copy and paste this text if your email client removes this email from your reply).

    Thanks,
    The Facebook Team
    -----End Original Message to Facebook-----
    -----End Original Message to Facebook-----

    wayne higgins 7/16/10 4:54AM

  • facebook claim to have temporarly suspended my account ! but now i can not get back in and i did nothing wrong ! still i cannot get into my account , what a waste . my rating for face book is not so highly , customers needs to be heard by facebook,instead they tuck their tails and run when despritly needed, customer support is terrible , why can't they just reativate my account the same way they suspended it .thank u 4 nothing !

    sweetchocolate 7/15/10 2:01PM

  • Face Book is surely one of the worst companies in the world regarding customer support. They have absolutely zero telephone support and their on line support is a joke. If you have a problem or need advice to fix something you have to negotiate a maze of obstacles with no results. The gauntlet that must be negotiated by a Face Book user searching the questions and complaints of others to find an answer is disastrous. The end result is the user accepts that the problem cannot be solved because Face Book has no clue about business. The number one rule in business is to pay attention to your customers and make sure that they are happy. Face Book can kiss by ass and as many people that looking for solutions, I come to the conclusion that Face Book sucks and I am sorry that I have ever heard of them. Thank God for Google, That is a company that knows how to treat a friend – customer. Now, I will contact Google and give them the money for advertising instead of FARCE BOOK. Obviously they so need the money nor my loyalty, and friendship. Too bad my efforts to build a great network of friends and customers in Face Book will end. Funny thing is they were the main benefactor from my efforts.

    tiesties 7/15/10 11:28AM

  • i am so mad! fb blocked my account since monday 7/12/10 i have been emailing them for support and nobody has called me back. there should be a support or customer services line.

    Anonymous 7/15/10 9:23AM

  • Ok, I understand the idea of punishing people for breaking the rules... but the help center on Facebook is so vague with statements such as "This temporary block will last anywhere from a few hours to a few days" and "Unfortunately, Facebook cannot provide any specifics on the rate limits that are enforced. The threshold at which you are warned is not a specific number, but rather determined by different factors, such as speed, time, and quantity."
    To me... this is saying "You broke the rules, we cant tell you the rules, and we cant tell you how long the punishment is and we won't talk to you".
    I couldnt help but noticed that they have over 800 complaints and only 4 positive comments. Are you noticing a pattern here ? I wonder what their advertisers (who pay them money) would think of this.

    Pat 7/14/10 2:34PM

  • Facebook makes damn sure that you cannot contact them, because they do not care and we are all just wasting ouir time. PERIOD!

    maria 7/14/10 1:37PM

  • I sometimes wonder whether the admins of Facebook actually work or not.
    See? I've been reporting this page due to harassment and hateful speech. (Link to the page: http://www.facebook.com/pages/SAFER/129324558785?ref=ts)
    But none of the admins deleted this page, but instead of that, they do not heed my reports and reject them.

    Well, most likely because the language used is not English, but Indonesian, that's why you don't understand what they are saying. (At least try translate it using Google Translator or whatever! I won't report for nothing!!)
    But please, okay? Delete that page! The page is full of insults that I can't stand it anymore. It harasses a Korean girl group and makes people hate the group even more!!

    How I wish Facebook can work like Youtube!

    Not-working admins 7/13/10 11:53PM

  • Customer support- Does not exist. Had I known their complete disregard for the responsibility they owe subscribers, I would never had signed on. My Yahoo email account and Facebook were hacked simultaneously. Yahoo immediately assisted in restablishing my account. Facebook has completely ignored my numerous requests for help. Therefore the hackers still have access to my account. This company has no business being on the web.

    Anonymous 7/13/10 8:22PM

  • I am also frustated with facebook. For no reason they have disabled my account as i have send so many requests to my friends in a day. It sucks badly and i really dont know how can i re gain control of my id and restore it. If by chance anybody can help me then please do email or suggest me should i make another profile or should i wait for facebook people to reply back..

    Anonymous 7/13/10 3:20PM

  • I LOVE the new FriendFaceCaptcha thing they've added. I'm trying to get to my account from a business trip. They decided I might be a hacker because I'm accessing from a weird place. They show you pictures from different facebook friends and you have to identify a set of them. Most of my "friends" are Mafia Wars members added only to grow my mafia. I have no clue what they look like. Hell 2 of the photos I got to "recognize" were a photo of a plant and a cartoon that were apparently tagged with someone's name.

    Been stuck for three days now and there is apparently NO WAY TO CONTACT ANYONE AT FACEBOOK. Really excellent customer support!
    F$^KING D*PSH%TS

    Anonymous 7/13/10 3:11PM

  • I am also a disatisfied user of facebook. My account is disabled because I sent many friend requests in a day (of course not improper). Although I tried to communicate with email to ask information about it, I was ignored.The most thing that makes me feel sad is that I cant use the fb games. thanks for reading this and please excuse my mistakes because english is not my mother language.

    Anonymous 7/13/10 1:46AM

  • Facebook is full of morons.
    A few weeks ago, I reluctantly created a facebook site for a product I am working with. The page has about 300 friends. I went out of town for work and tried to access the site. The login page says I am access the page from a new place and therefore need to verify security. Fine. Except the way they verify security is to ask me who the people are in pictures of the products friends. I have no idea who these people are. They are friends of the product.
    Did facebook never think about this? Do they think people don’t travel? Honestly, I am waiting for another similar service that is at least thoughtful and competent. Then, perhaps, facebook will go the way of myspace.
    Because Facebook also does not answer questions (or even offer a reasonable way to submit them) I need everyone willing to retweet this until a facebook dummy sees it and decides to address the problem.

    Anonymous 7/12/10 9:14PM

  • My account was suspended after a hack to the related email account that I had identified and fixed in an hour (facebook noticed it two days later). I'm so frustrated and there's no one to contact and no one contacting me. Help!

    washwords 7/12/10 6:49AM

  • My account has been suspended for no good reason and there is NO ONE to talk to. The so called help center is a joke.

    Paladen 7/11/10 5:00PM

  • I am yet ANOTHER DISSATISSFIED facebook user!
    Some idiot has hacked into my account, and is continuously sending out nasty messages to my friends, I attempted to deactivate my account, but this still hasn't stopped!!! I tryed changing my password, but that did not work! FACEBOOK SHOULD DEFINATLEY BE BANNED FOR ALL OF THIS INCONVENIENCE!!!

    Wait and Bleed 7/10/10 11:36AM

  • My husband's facebook acct was disabled last week. After numerouse emails, they finally sent a message to provide a copy of id because he had requested a new password. Well he didn't make any such request, but he sent a copy of his id, and now we wait. Now there is new facebook customer with the same name, hmm......

    tonie 7/9/10 1:39PM

  • My account was disabled too. They gave no reason. The only thing that the gave me was an email to request further info. I have emailed them numerous times with no response. It has been over a month. I really wouldn't care but I play Mafia Wars and have spent $350 over the months all of which is lost with no recourse or explanation. I have filed a complaint with the Better Business Bureau but I doubt anything will come from it. I have learned my lesson about Facebook and tell everyone about them.

    Anonymous 7/9/10 1:13AM

  • i havent been able to log in on my facebook for about 2 weeks, it just keeps loading, i cant even contact customer service or the help center, its ridiculous.

    jen 7/7/10 7:43AM

  • I also am having trouble. being contacted by someone crazy who i dont know. facebook are all keen to enrol as many people as possible but they dont want to help when its neccessary.I feel threatened and there is no one to help me. bad customer service.

    Anonymous 7/7/10 3:43AM

  • I was turned off completely w/o any warning on 7/3.I finally got an email response by a JAYDEN which seems to be a fictitious customer service rep anyway!I guess deception from their end is acceptable while they close accounts with anyone having any chance to appeal or defend their position.It is amazing how they will close my account but refuse do anything about all the fake celebrity profiles that continue to exist!No email or any customer service at all.What a joke this company has turned into.It became too big and unmanageable obviously!

    nb2a 7/6/10 3:26PM

  • my account has been disabled for days. No warnings, no emails, no nothing. Just one day it's gone. Any attempts at contact results in nothing. No answers, no resolution. I have games on there that I have spent money on, and now I see someone else with the same name. He's new. Is this connected? fiftybears@bresnan.net

    joseph 7/6/10 8:00AM

  • I'm very disappointed that I may have to cose my fb account due to harrassment by some psycho person who will stop at nothing to cause me, my kids, my family and my friends trouble. I've reported this person and blocked them, but that hasn't helped. I've looked for a phone number to contact fb, but to no avail....shameful to run a business like this, but not have a phone number for your customers when they need assistance...:( THE PEOPLE WHO OWN AND RUN FB SHOULD STEP UP AND DO SOMETHING, OR EVERYONE WITH THESE KINDS OF PROBLEMS SHOULD BAN TOGETHER AND BOYCOTT FB!!!!!!

    tlynn64 7/6/10 6:30AM

  • horrible customer service

    Anonymous 7/6/10 6:09AM

  • The same thing happened today with my daughters account. It says she does not belong to the school network but she does go to that school...there is no place to call or even email to verify...I need to know how to reinstate her account.

    Anonymous 7/5/10 8:02PM

  • My son's account was working 3 hours ago-now it is not. It has been disabled!!???? When we go to the click here-we get something about a high school. He is not in high school yet; and is Homeschooled! We can't seem to find anywhere to report a problem-just others' with similar problems asking what???? Is this the "new" help center-where you can't get an e mail or form to report anything? I can't find out WHY it was disabled(all he does is play some of the games once in awhile). I just paid for and sent him some stuff in a game-where is that now?! He never even got to see it! Where the -----is FB!!!!!!!!!???????

    Anonymous 7/5/10 7:31PM

  • ok, so i really am done with facebook & i just want them to know that i am reporting them to the f.c.c & i would hope that others would follow with me & do the same ! maybe then we could get some answers! i too, have had the same acct. for many months & never had any trouble but just last week someone totally got in & changed my password & i am livid !!! facebook has helped me NOT ! i need help resetting my password & i cant even trust them now !!!! pissed off customer !!

    Anonymous 7/5/10 12:20PM

  • You are a company promoting communication; yet one cannot communicate with you. I had a password. It was not accepted last nt. I went through all I had to to reset it, then put the same one in place and I managed to get to the site.

    Tonight I used the same password, only to be told it was not correct. But it WAS correct yesterday. I could not reset it.

    Also, you have added things about me that are not true...such as I am a Country Music Hall of Fame fan. I have never been to the C.M.H of F.

    I dislike this whole site very much and am sorry that I ever started it. However, my daughter has a page and I do get to hear about her latest things. Otherwise I am not interested in hearing about people taking a walk or going to the bathroom.

    Will I ever hear from you? I doubt it. You haven't even given me a place to put my email address as best I can tell.It is, however, na_evins@att.net. Not that you care.

    Anonymous 7/4/10 8:41PM

  • When you call you are asked to press a number from 1-7 and then you get a message and hung up on. 0 just repeats the message

    Howmen 7/3/10 4:29PM

  • Well my acct got hacked into and this individual is making vulgar comments to my friends. I've notified the FBI cyber crimes cause I doubt fb will help and if they do they will take forever. I'm embarrassed and defamed cause of this BS!!

    Joel limon 7/2/10 11:34PM

  • Complete Bull Crap!!! I called the number and when I pressed the number for Costumer Support they said "I am sorry we do not offer customer support over the phone" I was Like WTF?!?!? Then why do you give me the option to chose to go to it while I am on the phone?!?!?!?! I am logging in from a different State and it says it doesn't recognize me so I do the little security question thingy. Well that is all fine and dandy except for the fact that I have forgotten my security question answer that I made all of those years ago!!!!!

    What the hell Facebook? Why did you freeze my account and make it totally inaccessible to me? All I am doing is logging on from a different state. WTF?? Does anybody have any solution for contacting them or any extension numbers for facebook when they ask you when you first call?

    Jeepboy7568 7/2/10 8:40PM

  • i think facebook should WAKE UP and start treating there customers alot better you eventually expect people to pay for this crap i got disabled for no reason what so ever i been hacked and stepped on this is crazy lost millions on the poker and now you do this what kinda people are you i thought facebook was fun and exciting i met many amazing people and now lost them all

    Anonymous 7/2/10 12:49PM

  • I have been trying to find someone from Facebook that can help me. I only play two games,one is farmville, and My Vineyard. My Avatar refuses to work other than to harvest my grapes, I cannot use my corks much, I have alot of corks and I have only been able to turn in 20 as it keeps telling me I don't have enough. I pay for some of my buildings, etc, so I expect a certain amount of customer service from you. For a company as large as yours, your customer support sucks. I can't send any contacts from the bottom of the screens at all. Please Please fix my avatar and corks in My Vineyard. Please don't send me a message that says to go to the help center as that does not address my problems. I need human contact on this Please!

    Ladyluck47 7/2/10 12:03PM

  • I was also hacked by facebook and I cannot find away to contact them to let them know... and to unblock my account. In the meantime, my friends all think I am pregnant and that the father is not my husband!

    hacked 7/2/10 8:12AM

  • My account was diabled for no reason...Someone phished my account and I'm the one who lost access. FB does not want to know I had a spammer......acessing my account

    Anonymous 7/1/10 7:13PM

  • I got a friend request from someone using my name, picture, birthdate. I reported the page and by that night I couldnt seem to find it. I deleted a bunch of stuff off my page, deleted friends, changed my main picture and even changed my last name to my mothers name in hopes this wouldnt happen again. The very next morning I woke up to find yet another friend request from someone using my name (not my mothers maiden name but mine) and my changed picture. I have reported the page again and the picture but the page is still there and requesting all my friends as well. I have had my friends reporting the page and nothing is being done.

    I am very frustrated and frightened by this, and I am receiving now help from facebook whatsoever. My next step is to call the local police department and file a harrassment report and contact the local news stations about how horribly facebook is handling this situation.

    There is no email or any contact information on their site to even ask questions or a telephone number. I need to speak to an actual person about this and of course there is no one!

    I don't know what else to do but to delete my page and never go back to facebook again.

    P.s. I also have my privacy settings set to private on everything, and only friends can search me, yet this person keeps finding me and requesting me.

    Anonymous 7/1/10 9:03AM

  • I was being stalked on Facebook, by some random person and when I reported it, Facebook suspended my account and accused me of using a fake name on my profile, which I do not do. It's the name that appears on every legal document, bank account and birth certificate.

    I've been disputing it since Monday this week and they said unless I send them a copy of my driver's licence and passport, they will permanently delete my account.

    I'VE DONE NOTHING BUT REPORT SOMEONE FOR FRIGHTENING ME AND MY FRIENDS BY STALKING US!

    I run a business profile as well and I can't access it, so my business is also suffering.

    To date, I haven't spoken to a real person and only received automated messages. The director of the company I work for wrote to them to express her disgust and the fact that her business is suffering as a result of suspending my account and she received an automated reply saying that her facebook would be permanently deleted and she is not allowed to appeal.

    Anyway, we're speaking to lawyers now. If anyone wants to join a class action, leave a reply here.

    MyRealNameIsANN 6/30/10 7:42AM

  • I have been married for over a month and facebook will not allow to change my last name!! I have tried and tried and have had no luck!! Grr!!!!! I have sent sseveral messages and have received no response.

    Anonymous 6/29/10 11:24PM

  • Since Zynga and Facebook signed the big 5 year contract, loading and playing Zynga games on Facebook is no more than a shot in the dark... Most of the time they don't load and when they do, they aren't fully loaded or they lose internet connection within just a few seconds. Refresh, and you get a 'Facebook has encountered an error' message. Facebook has two games I like to play; Farmville and Frontierville, but, have not been able to play them consistently for almost two weeks now.. If Facebook/Rock You would stop the gimmicks, it might be a decent site again..It was when I first started playing in January...

    yoyotjal48 6/29/10 11:03AM

  • received an email that they disabled my aacount because supposedly I had a fake account. They said I wasn't who I said I was. lol

    I offered to send them a copy of my Drivers license and phone bills and anything they wanted but they will not even respond to my emails.

    Qaisar Anwar 6/28/10 8:55PM

  • I completely agree!! My dead brother's ex girlfriend has created a page, acting like she's him. It's creepy and crazy. I've reported it and they haven't taken it down...:(

    txdoula 6/28/10 4:17PM

  • i have a younger sister who is being cyber bullied on facebook....ive been trying for over an hour to report it and facebook website wont let me. im really worried about this and dont know what else to do. can anyone help???

    Amy Brennan 6/28/10 2:45AM

  • There should be a way to contact Facebook Support. There are Nigerian scammers who are putting up Facebook pages to lure people in. I was one and now I want his site shut down for lying to people. The pictures aren't even his. They belong to a model. If this is the way Facebook wants to operate. I will find a way to take my page down.

    Anonymous 6/27/10 12:40PM

  • I totally agree. I have had the same computer since I opened the FB account. I signed on several times today and all of the sudden it ask me to verify my account. Then it showed me pics of games and coke cans to identify people that I play games with who do not post pics of themselves? WTF

    Roxianne Lee 6/26/10 10:44PM

  • they suck! lets face it. they disabled my page twice in a month and will NOT respond! BOYCOTT FACEBOOK!!!

    muskegonnorml 6/26/10 12:46AM

  • I had someone hack into my email account and change my FB password! I contacted FB they stated they would change my email to my new account instead the idiots deleted my entire account which in turn has causeed me to lose all my pictures (my daughters birth)and over 250 contacts... This system is worthless!

    Leslie LaRue 6/25/10 7:32PM

  • Hi. I have created a petition called for better way of treating facebook users. It's very fast, easy and safe to sign and every signature counts so please, if you agree with that petition, please sign.

    Since html is not permitted, I can't give you the straight link but go to petitionspot(dot)com and you'll find it.

    Thank you.

    Anonymous 6/24/10 9:39AM

  • It's remarkable that the worlds largest social networking site has literally the worst support imaginable... I thought the lunatic call center for HP was awful, but at least there you get to talk to a human...

    Facebook wants us to use them for business, networking & social interaction, but they make it virtually impossible to get help when you need it.

    What a waste of energy

    GBweiss 6/23/10 9:16PM

  • I agree there is not customer support from Facebook when you need it. They want you to buy their FB cash but give you no help when you have a glitch in your games. Sending a message goes no where, does nothing for you. I sent a email complaint over a month ago to Metaplace... It still has not even been read, much less actually worked on. Whey in the world would a company as large as this one not have customer support phone numbers. they just don't give a dang about any of us, and the problems we are a having. They just take the money and run. Yes I have paid for FB cash, and this is what I get in return. Fix the cork issue in My Vineyard PLEASE!

    Ladyluck47 6/23/10 6:56AM

  • Facebook costumer service is non exsistant , it really sucks ! and there methoud if you have to prove who you are , even more stupid

    Anonymous 6/22/10 5:18PM

  • Went on vacation and tried to log on to my acct., but was not able to - now that I am back at my home computer, access is denied. I have tried resetting my password, entered numbers sent to me, etc. and nothing works. I am at my wits end. There is no way to get live help.

    epssys 6/22/10 9:00AM

  • For a company of this size and scale, FB's unavailability is highly unimpressive.

    Erick 6/21/10 5:30PM

  • My daughter's account was hacked into as well as her yahoo email account. Seems like I have read multiple posts about this problem on this same site. Same response out face book - none. Their customer support seems to be non-existent. Only one way to respond to this problem - stop using face book, which has terrible security control. you would think that this was the most important item to them - people being able to maintain control of their own account. Shame on you, facebook.

    Anonymous 6/21/10 4:05PM

  • An anonmous person posted photos of 64 kids from ages 12 to 14 with sexually explicit remarks. The photos were reported to facebook and they will not do anything about it. They will not remove the photos or the remarks or shut the page off. What is the point of having a report abuse button if Facebook will not address the abuser?

    I CanSpeakToo 6/21/10 3:22PM

  • This is the 2nd time in 6 months that Facebook has disabled my account without warning.........At that time, I was able to communicate by email with them and they said that it was disabled by their error....Now, I have no way of contacting them and I dont know how to get back on to contact all my friends and let them know what has occurred...Any help would be appreciated!

    Shari Blinka 6/20/10 3:30PM

  • This is so very ridiculous. At least three times a day when I go to log in, it tells me the webpage doesn't exist or my account doesn't exist. If it isn't telling me that, then it tells me my password is wrong. What is wrong with these people...geesh. I totally agree with another post...we, the users make Facebook what it is. Without us, there wouldn't be a Facebook.

    Anonymous 6/20/10 11:02AM

  • face book warned me 2day about adding people too quickly or some kind of abusive behavior but didn't provide any feed back .. they also said i owned a application and couldn't temporary deactivate my account because of owner ship .. i never even had a application i made .. what a bunch of fools .. they think they are somebody important i guess .. i say they are a bunch of nosey bastigs and now they want your e mail account 4 every thing lmfao .. they R blessed WE SUPPORT THEIR CAUSE AND THEY MAKE MONEY OFF ALL OF US THAT BUY THAT STUPID SH'T FROM ZYNGA FOR ALL THE GAMES .. I GUESS SPACE BOOK DOESN'T REALIZE IF IT WASN'T FOR ALL OF US THEY WOULDN'T EVEN EXIST !!!!!!!!!

    Anonymous 6/20/10 7:56AM

  • Disabled Accounts - Process Flawed - Users Unite - Tell Media!

    Disabling Accounts without Warning needs to be addressed in the media! Why, because FB processes are woefully inadequate with little recourse. Their automated message loops, unanswered: emails, blogs, discussions, Groups and Pages exemplify this.

    Anonymous 6/19/10 11:52PM

  • No help whatsoever. I guess I'll leave all my chips, profile and friends. This is all a wste of time, anyway.

    Mel Power.

    Mel 6/19/10 10:35PM

  • I am having the same issue jennymar is having! I cannot get past the security portion on FB. It gets me the security code and I type it in and it says it is not valid or has expired. I got a message from FB yesterday saying they have reset everything and for me to clear cookies.. I have done all that.. back to square one and the security portion... also now it is telling me I have to many failed log in attempts.. I know Im trying to get into my da** PAGE!

    Nessa 6/19/10 4:40PM

  • I was screwed out of my FB account and not only was this extremely frustrating and disruptive to me personally, but many of my FB friends were devastated, thinking that I had dumped them for some reason. When I asked FB why, the CS person named JAYDEN would only give me vague excuses, and then stated that I HAD BEEN WARNED REPEATEDLY OF MY ALLEGED MISBEHAVIOR. When I replied that I had received no warnings of any kind at any time, they stopped communication with me, like a huge steel door slamming shut. What a bunch of ASSH*L*S!

    Anonymous 6/18/10 12:44AM

  • Very frustrating. I have a simple question that is not satisfactorily answered on Facebook's help page and they don't have a chat or email that I can send my question to. I don't need to call them, just need an answer to an odd problem.
    Here's the problem: I'm getting friend requests from people I know to my correct email address but when I view my Facebook page the requests are not there. Now, in theory I can confirm the friend requests, but I don't want to if they didn't really send them to me. I can confirm the requests
    from email and Blackberry, but would rather see the actual request and not confirm it until I'm sure. Because it is a variation of the problem they list, their "pat" answer is not satisfactory.

    Dee Gart 6/17/10 12:32PM

  • On Saturday I tried to change my password on FB, HUGE MISTAKE!! Now I cannot get back in. It sends me a security code, but when I enter it, it just acts like I did not type anything and I keep getting the same page over and over again to enter my security code. Does anybody have any suggestions?

    jennymar 6/17/10 10:11AM

  • My FC and yahoo mail was hacked yesterday and customer service is lacking. I cant even get into my FB account because the hacker changed the email to my FB page. This was done to steal virtual gifts from an app called Yovill. The problem is that the email that is used for FB is seen by everyone by default unless you change it. I found this out too late. What needs to be done is a class action lawsuit against FB.

    Mad as hell 6/16/10 10:58AM

  • someone hacked into my account and now I cant get on it was someone from indonisia and I have had to changed my password every time I long on! and you have no phone number for anyone to talk with?? facebook is not a small thing lots of people use it! as of now I cant get on or even change my password how is that protecting me?? ya you have you help page but all it keeps telling me to do is change my password I do that and if I log off and come back on later I have to change it again because of a hacker? how long do I have to wait for an answer on this?? I would like to sign back in but cant because of all this crap.
    Darlene

    Anonymous 6/16/10 10:22AM

  • on monday hackers got onto my facebook and MSN account and sent emails to all my contacts stating i was in trouble abroad and needed 2 thousand pounds, I cant get onto my facebook account to warn my contacts, I have sent emails daily to facebook and nobody responds this is discusting as I need to get in touch with my contacts to warn them not to send money, I have contacted the police who advised me to contact trading standars they advised me to contact Watchdog as facebook are not replying to me i am so worried that some of my contact will send money to these crooks, but facebook wont help me there just not replying to me.

    highburymoon 6/16/10 9:05AM

  • my texas holdem poker is not working thes said Your information has been sent to our customer service department. We will review your case (est. time 72 hours) and take action as necessary. but i hab waiting it for last 4 weeks now what shoul i do.

    facebook 6/16/10 12:40AM

  • My sister dated a man who is now a convicted pedophile. He has pictures of MY CHILDREN on his Facebook page. I have called the police and they will not do anything. Now I need to find a way to contact Facebook to flag these pictures so they can be removed. They are not offensive, just pictures of children, so just flagging them does nothing. This is a nightmare. Apparently nobody cares about safety or security.

    whatanightmare 6/15/10 7:38AM

  • Trying to contact Facebook directly is like trying to get an on-the-spot meeting with the President of the United States. They don't answer questions, they disable accounts for seemingly no reason without any notification, they lock accounts for logging on with another computer (which they ask you to verify seven friends through TAGGED pictures to unlock, all MUST be correct. When you try ten times to guess your friends through tagged pictures of everything from genitals to flowers to anime characters, you begin to lose your patience) and I honestly believe that, when designing their Chat applet, they said "Let's make an app so poorly designed, full of bugs and laggy that it will be an incredibly annoying waste of time."

    Website infrastructure is poor, customer support is practically non-existent, features are annoying and an incredible joke, and you can get locked out of your account for having too many friends or being too talkative on Chat (but that's only when you can make Chat work!) They pay more attention to changing their site's layout every week instead of making it work right.

    They score a 0 in my book.

    randomness182 6/15/10 12:46AM

  • You guys really need to get your act together it doesn't sound like anybody appreciates how you treat them including myself. I am just another dissatisified customer complaining about how you do business. Are you secrectly spying on me without my permission to do so? I think you are and that is wrong. Why should you care about how many friends I add to my fb account? I'm not being threatening or harassing. I want and need friends. Why even have the feature on there if you're not allowed to use it? I don't know how you even stay in business with so many disgruntled customers. what a shame!!!

    I don't have one 6/14/10 10:46PM

  • Ditto for me also Fb, account disabled message.Went through all the steps over 7xs between Satn Sun 6/13 & 6/13. Can't find spot of where to put code that was texted to my cell phone.

    Diane 6/14/10 5:32PM

  • As of today, I am unable to access my facebook account because some idiot sent spam to a boat load of people. I put in my correct password and was denied access! I reset my password and was denied access! PLEASE FIX this problem!!!!!

    Sincerely,
    Disgruntled Customer

    shortnsassy7 6/14/10 4:27PM

  • I was reading people's comment and found a few people experiencing the same thing I am. My ex has been creating fake profiles and sending messages to my contacts, saying that I am a whore, among other things. I filed a police report for harrassment because he's been texting me and emailing me non stop. I tried contacting Facebook and NOTHING. The cops told me that since Facebook is a private company and managed by the FBI.I asked them to track down the email address where the profiles were created so I can have proof against my ex, but no one has been able to help me. There should be laws against people that play around with people's honor and reputation!! Please help!!! My email address is mimilicious55@hotmail.com. Thank you!!

    mimi0573 6/14/10 2:32PM

  • Account Disabled

    Your account has been disabled. If you have any questions or concerns, you can visit our FAQ page here.

    this page show when i try to logging pls help me my facebook id is altaf.kapadia & my mail id is altafkapadia786@yahoo.com i did more than 4 mail to all sport team of face book but no reply ..... pls help me

    altaf 6/14/10 10:35AM

  • i am having the same problem. im emailed and no reply.come on facebook give us help.

    Anonymous 6/14/10 6:23AM

  • I've been a FB user now for about six months. Until yesterday, I had no problems. As of yesterday afternoon, I can not access my FB account. When I enter my email address and password, I get a message stating: "Account Unavailable Your account is temporarily unavailable due to site maintenance. It should be available again within a few hours. We apologize for the inconvenience." It's going on about twenty hours now and I continue to get the same message. The only phone number is a recorded message that says you don't give phone support and to use the FB "help" web site. I've tried. NOTHING WORKS. Now I would just like to CANCEL my FB account. The fact that you choose to not deal with live people says a lot about how much value you place in the people who use FB. My conclusion is you have a "don't bother me" attitude. It is very frustrating to not have an "outlet" to air my frustrations and gives FB a bad reputation for not caring about the "masses".

    Anonymous 6/14/10 5:42AM

  • THE FOLLOWING MESSAGE JUST STARTED COMING UP WHEN I RESPOND TO MY FRIEND REQUESTS OR WANT TO ADD MY FRIENDS THAT ARE NEW TO FACEBOOK..WHAT THE HELL!!!

    Block! You are engaging in behavior that may be considered annoying or abusive by other users.
    You have been blocked from adding friends because you repeatedly misused this feature. This block will last anywhere from a few hours to a few days. When you are allowed to reuse this feature, please proceed with caution. Further misuse may result in your account being permanently disabled. For further information, please visit our FAQ page.

    Anonymous 6/13/10 1:13PM

  • I am having problems with uploading photos. One time they show up the next time I log in they are gone. I even had a friend try it from her computer and she had the same thing happening. I have Windows Vista Home Premium. How about some assistance rather than me having to spend the past two days trying to find a way to contact you.

    proglfr67 6/13/10 9:17AM

  • i have been accessing my account then suddenly i was told that i must go thru an account verification, come ON!!! i have 300 friends on facebook some who tag pictures that don't belong to them how am i going to answer ur stupid verification if i can't figure my friends names and sign in

    Anonymous 6/13/10 6:15AM

  • Hey ***Buzzmachines***
    I have someone who is doing the same exact to me and i dont know why or who it is and am having trouble finding the person and authorities who actually care, maybe we can work together to find these sick people..

    productsyouwant@yahoo.com 6/12/10 9:37PM

  • I have aperson who for months (since feb2010) has been reporting private and vicious lies about me, my friends and family o her website. it has been reported and has not been remove as yet. Im led to undrstand that these activties are illegal

    Anonymous 6/12/10 5:57PM

  • Facebook was terrible before...it's next to useless now. I'm so fed up with it. The fact that there's no way to contact these people leads me to believe they simply don't care about the problems.

    I'm thoroughly disgusted with them.

    Anonymous 6/12/10 12:11PM

  • poor kids today, having to deal with censorship from their parents. Good things most kids are much more computer savvy then their parents. I do however wish facebook had a way to contact them with problems. Too bad they have suck terrible customer service.

    Chad 6/11/10 12:58PM

  • I am greatly surprised that unlike MySpace, Facebook does not have a Parent Care service where parents can seek help to monitor or cancel the child's account whenever the minor has abused their online privileges! D Basele

    Anonymous 6/11/10 9:37AM

  • someone has put up a really damaging fraudulent site about me. I have repeatedly reported to facebook and they have done nothing. It evens lists my location and tells people top harm me. anyone know what I can do

    Anonymous 6/11/10 7:52AM

  • I bought chips to play Zynga poker
    And with-in two days Zynga took them all away
    Now I have requested my chips back or a refund on my cash.
    To no avail what a rip off Facebook should remove such junk on there site. It is giveing Facebook And Zynga poker a bad name.
    I rate both of them BELOW WHALE CRAP.
    Sincerely James Wezyk

    James 6/10/10 10:03AM

  • Grandaughters account disabled for no reason. She used it earlier in evening then unable to access account. Facebook doesnt even want you to know how to contact them. Cant contact them Ive tried so many different links.

    Anonymous 6/9/10 9:32PM

  • I hate facebook. I've had this issue since Nov 09' and no one has helped me. They only send the "help desk" link. Like if that helps at all!
    And my picture is posted. I even sent them my wall's url. Somehow my contact email got deleted and i can't log on.

    anonymous 6/9/10 1:59PM

  • Received a popup that my email address was not legit, so I confirmed that it was correct not once but several times. Now I can't connect with facebook at all. Had to go thru google to get a page like this to open as nothing from facebook will open. I'm not expecting a quick answer to this problem as it took them 2 weeks and several emails to get a confirmation when I opened my account on facebook. But once I do hear from them, I probably will cancel my account. I think facebook's service really sucks, and I'm not one that likes to be under anyones power. I'll just use my yahoo IM to keep in touch with friends.

    droadrunner 6/8/10 1:44PM

  • so i have had a facebook for like four years and last week my account was hacked and innappropriate comments were written on my friends walls so i changed my password. now after having the same password for four years i absolutely cannot remember my new password. so i tried doing the have them send a confirmation code to my email, and they said to be patient about when you recieve that email, but it has been three days!! they are unbelieveably slow and need to speed up the help process!

    Anonymous 6/7/10 12:13PM

  • I don't have a facebook account nor do I want one, because I dont have a profile I guess Its ok for someone else to be me.I have someone impersonating me and my business on facebook. I cannot get thru to anyone. I have hit the impersonating button but because of no profile I guess I don't matter to FB. I left a message in a spot for cops only, we'll see if anything happens.
    Buzzmachines

    Buzzmachines 6/7/10 9:10AM

  • i am pissed to all i did was go into mafia war game for 5 mins then later that night my account was disabled i wrote to the help link and noone even got back that way, maybe its time to go back to "myspace" wtf "FB' you want us people to enjoy it well get a customer support line that works,people like me are getting screwed and there is nothing we can say or do about it

    ch sm 6/7/10 8:55AM

  • im so pissed off! i wanna login to my facebook page but i cant because of a typing error... they keep sending me a code that i am suppose to use but it doesnt work how am i suppose to get back on i hv 1800 friends waiting to talk to me i tried to get in contact with facebook but they dont seem to exist. what am suppose to do?

    nonua 6/5/10 12:07AM

  • I've had the same experience w/FB. They truly suck!!!!

    Anonymous 6/3/10 5:31PM

  • I have literally tried to get a reset password code for days! I have not gotten so much as a howdy from them, This is just down right wrong, I payed for the crappy expert answer service and was told to keep on trying or cancel my acct to FB.
    and reopen another. I had done both these things, but cannot open a new acct since my email is already associated with an excisting acct. My expert answer was to change my email address! Thanks but no thanks , that would create more issues than just telling Facebook to blank off permanately! I have gotten access to the FB support web site and written several emails for help , just absolutely nothing. Arrogance pure and simple!!!!

    safety205 6/3/10 1:26PM

  • A couple of months ago I searched for an ex-student of mine, a neighbor who had moved away. I signed up for an account using my web-based email and now am getting 10 to 15 spams a day. You obviously sold my email address. Now I have to abandon that email address. This sucks.

    logabriel@netzero.net 6/3/10 8:06AM

  • I also have this same problem. The Fb keeps telling me my user name is not assigned to an account. But when I use my mobile number it says i have a wrong password. We must do something about this customer service crap. This is really getting out of hand, and more than a dozen people are experienceing the same problem and facebook can't do anything about this!! What can we do to solve this !!!

    messtj 6/2/10 7:46PM

  • I have the exact same problems with FB and i must say that this is completely unacceptable for them to abuse such power.
    Although they are are quite helpful in connecting the world, I think that it is time they extract some monies from the world for doing so. I am pretty sure that this will somehow lead to a money extracting scheme.Once I log on to FB, I will delete all information from it and cancel the accounts. It is good to be aware of technology, but for the technology to take over is non human and this is when we should stand united. This is a new low for FB.

    Andy A 6/2/10 8:56AM

  • Facebook needs not only a face but a voice! I had a commputer glitch , and lost my identy safe login passwords including FB. I have requested a reset everyday but never got a code that I need.The email I did get back on Sunday . said to reply to it to prove I am me. I did and still nothing , this has been going on almost a week , and cannot talk to or email chat with anyone to see what else I can so , been think of just cancelling out , this is just unexceptable for FB to not have live chat or phone help.

    safety205 6/1/10 2:38PM

  • It sucks because you cant get help unless you pay!!

    geneva 5/30/10 9:25AM

  • FACEBOOK IS FACELESS,
    as so many of you found, I was also disabled apparently because an excessive amount of ppl refused to be my friends. WTF. Just don't let the system add more friends Don't just delete me you Faceless motherfu--rs. Not bad for a multi billion dollar business.
    Now lets see if we can get away with business practices like that.

    Anonymous 5/30/10 8:33AM

  • I guess I am having the same problem as most of these people. I was on my FB account at 6am EST this morning. I came back on about 1pm today, and I cannot get on. I have to answer some stupid security questions, and they show me pictures to answer. I do not pay attention to my friends pictures, and sometimes they are not in the picture. I do not know what their child looks like, and they are not showing my family's pictures. I know what they look like. I also know what did last, which was to send a ad to my friends for one of my businesses on there.I am allowed to skip two questions, but I cannot go beyond that point. I am so sick of this. I cannot sign up for a new account, i have too much on the old one. when did they get so high and mighty that they do not have customer service helping people. Info@facebook.com does not work, and neither does the help center.

    plogan721 5/29/10 8:27PM

  • I wouldn't complain too much about facebook. I did just that. I sent a message to facebook explaining a couple of problems i was having with the site, after a week of no respponses i sent them another message politely telling them how useless their service was. Went to log into to my account the next and found i was totally banned from facebook. Needless to say i sent another message to them explicitly telleing them everything that i thought about them and their site. Now i have to re-build my mafia, that sucks as i had over 5000 mafia members

    Anonymous 5/29/10 8:09PM

  • All these people are having the same problem that I am, I can't get a code to reset my password, though I think what I had should have worked. I have emailed more than I should need to without response. Is anyone at the helm of this, or did they just start the thing and let it run on a program all by itself? I have no problem with no live service as long as the normal process for getting back on is working. I have requested a reset code more than 7 times now and I am tired of it already! Do you think anyone from Facebook really bothers to read this??? I think we should call the media on this and rat their asses out!

    Margaret Cortes 5/29/10 10:59AM

  • I tried to log into my account and it told me my account was "Disabled". I never have gotten any email warnings and the such but I did log into my site thru my lap top a couple days ago and had been for several monthes now this crap. Facebook says they will occasionaly diable accounts temporarily for security reasons according to their useless help section. All I do is play games and chat and email friends and family. I hear so much bad stuff about this site I am thinking of just quiting all together. This is BS and unjustified censorship. I have followed the directions to relay the problem but who knows when they will get to the problem, this site stinks for customer service.

    dougtm1ss 5/29/10 7:00AM

  • I forgot my password, reset mail does not come!!I sent them a couple of mail but no response!!
    Can someone help me??

    Thank you

    Tasha 5/28/10 2:52AM

  • About 3 days ago i got a message that my fb account is "unavailable." and that i needed to go to facebook.com and follow the directions. I use my facebook exclusively on my phone as i dont have a home computer. After getting on an actual computer i tried to log in an i was prompted with a page that said recently my account was accessed from a different place then usual. Well i tried to follow the steps but none of it would load. So i e-mailed disabled@facebook.com and have gotten nowhere :( can anyone help

    Haydensmommy77 5/27/10 8:57PM

  • Been locked out of fb few weeks, NO responses to emails.

    cbell 5/27/10 8:54PM

  • When I first started with facebook my running media was just my comments or my friends commments posted on my page, over the past few months or so now I unfortunately see everyones comments from their running media on my personal page. Its cramped and in a disarray. How can I change it to make it the way it was? I do not care to see everyone else's personal running media on my page!! Any answers out there, since their is noone at Facebook to speak with?

    Anonymous 5/27/10 8:50AM

  • I agree Facebook sucks.. I have also been locked out of my account.. And have emailed them several times and had no reply! I f I cant acsess my account I dont want it left on the net for everyone else.. They are a business and if there is no customer service omg the ombudsman is looking good.. Don't run a service if you cant keep customers happy.. Pissed Off.

    Anonymous 5/27/10 3:57AM

  • My 14 yr old son's fb acct was disabled, not sure why!!!! He hasn't even been using it all of a sudden he was off my friends list. He doesn't even know the password and had about ten friends. The only thing he did was change his name because someone is hurrassing him. I'm starting to hate fb. Why can they delete your acct for no reason at all?I've tried contacting them but their contacting system sucks. What a great company!!!!

    Facebook sucks 5/26/10 8:25PM

  • I have been locked out of Facebook since mid April. They have not responded to my many e-mail requests to have my password reset. It is so frustrating!!!!

    Anonymous 5/26/10 6:34PM

  • my account has been hacked into. they changed my passwords n ot only to my FB account but also e-mail. and all my emails ae getting directed somewhere else. FB has of yet to get back to me after 4 days. Mark, You suck!

    jfair32 5/24/10 3:35PM

  • I have contacted facebook through email and you I have recieved no help. I need to get into my account and I can't get in. I requested to change my password and i still have had no help. It's been almost two weeks. Please help

    Anonymous 5/23/10 8:31PM

  • My FB account was disabled 2.5 weeks ago with no warning. I haven't violated any of their policies and only have about 20 friends. I've e-mailed them through all their venues and have only been sent form letters. I have no idea have to get my account re-enabled, or differently-abled!

    Jane 5/23/10 2:08PM

  • Facebook Team sucks big time benn trying to get help from then and no one will help at all. Forgot password did what it said to do but, no help.They did answer and told me to do what I was trying to do but did work dont know why there is a team get no help from them they are worth less.

    Anonymous 5/23/10 6:22AM

  • In view of the security issues on the site, would it not be adviseable to get rid of the Instant Personalisation feature, as this appears to be the main cause of leaks of personal information, instead of offering complicated & confusing alternatives, such as opting out of the feature or offering other solutions to it.

    Although Facebook is a social networking site, there may be certain details that users of the site may wish to keep private, & instead of installing various security options on the site, would it not simply be a lot easier to UNinstall the one that's causing the most controversy? That way, users would still be able to maintain their privacy, while still being able to enjoy the "social" aspects of networking.

    There is talk of a mass defection from Facebook, due to the lack of privacy there. It would be a shame if no one took this simple piece of advice on board, & removed this feature, at a time when security is a key issue to your users.

    Taz 5/22/10 6:31AM

  • I attempted to delete my user account, after which I received a message that it would be permanently deleted within 14 days. A couple of days before the final deletion would take place, I received an e-mail saying my account has been reactivated! Now I can't reach anybody to remedy this error, so I'm forced to change my password and try deletion again. I suspect Facebook is doing this to keep from losing its members. I will never sign up with them again!

    Anonymous 5/21/10 4:55PM

  • My account was "temporarily" suspended April 1st because they kept asking me to confirm email address saying it was invalid. Finally, decided to change email, rec'd email from FB asking me if I was sure, given option to cancel so I did. Wrong! I have not been able to get back into my account since. I follow steps but cannot get past step 2 because FB will never send the security code I need to restore account. I have emailed, faxed, and even sent letter to FB, all with no response. I have searched FB for help and nothing works. I can say I can't remember password, and they send a new one. But will not send security code. What gives?!!!

    Barbara Love Ross Burch 5/20/10 10:24AM

  • A sicko has created facebook accounts in my daughter's name and is posting derogatory comments purporting to be from her about herself.
    I have used the help center to report this but since it continues, I get the impression that facebook likes these negative happenings because it makes the site an area of bacchanal and mauvais langue.
    It appears that the administrators of this site are impotent and can't act in any positive manner.
    I would have thought that they would have some way to track and report these sickos so that they can be prosecuted instead of innocent users being persecuted on a daily basis.

    Anonymous 5/20/10 9:05AM

  • Facebook's support is really non-existent, so it's horrible. My daughter was missing the other day after school so I started emailing all of her friends to track her down - thankfully we did - and got block for sending too many messages too quickly. There's no way to contact a support department to get that undone and explain my use of the tool that way.

    Anonymous 5/20/10 4:38AM

  • It is indeed shameful that facebook (FB) is promoting “Draw Mohammad Day” despite receiving grievances from millions of users. It is appalling that FC admin is not responding effectively. I personally request the admin to please stop such discriminating and unpleasant activities which are also against the FB’s terms and conditions. Thank you.

    Durdana 5/19/10 9:19PM

  • Can you please please remove or delete the "Everybody draw Mohammad day" page event. Thousands of people are reporting this page
    as Racist and Hatred from specific community. This page is a direct offense and insult of muslim community. Please, it is our humble request to remove this page. Facebook claims that anyone can report a page which has any of a offensive kind material and give users a option to report it... then why you guys are letting run this page, thousands of people are looking at FB to get heard.

    sadiamukhtar 5/19/10 6:34PM

  • I don't see the same problems here as I have with Facebook. My entire account this morning when I logged in was as though I was a new user. My contact list, profile, My Farmville farm which I have spent months on and about $30 in cash is completely wiped out. I am so mad I could spit. My entire account on facebook has been wiped out and I don't know why. I only have one account. Has this happened to anyone else? The worst part of it is, I don't know where to find their Customer Service!

    Angie 5/19/10 4:23PM

  • Yes, I got the same message last night on my facebook account.first off, we have 3 laptops and a desktop at home. I also have an 18 year old son who is on facebook. We both use all the computers to log on to fb at one time or another. I went to one of my other laptops last night and tried to enter my password not knowing it had my sons user name there. After the first try, i realized this and logged him out and tried to log into my own personal acct. The message I got was that fb was doing maintenance to my site and i would be able to access in a few hours. This was last night and right now it is 3:30 CENTRAL time and it is still giving me the same error code.

    Denicee Okey 5/19/10 1:41PM

  • Facebook is doing site maintenance on my site. I should be down for only a few hours. Yeah, right! I've been off for almost a week and still can't get any answers why I'm not back up and running. I have come to depend on this site for contacting people. Now I can't. Why are you doing site maintenance? Is this some sort of code for something else you are looking for or doing. At least tell me why you are doing this. Give me a valid number with a human voice. Get some customer service for hecks sake.



    Rob Ron 5/19/10 11:15AM

  • There is no possible way that I have found to successfully contact anyone to assist at Facebook. This being such a huge business, why can't we get real help? The "Help Center" is useless to me right now, as all my posts have disappeared from the home page, and certainly none were in any way inappropriate. I want to talk to someone at Facebook and get some help, but it apparently isn't possible. This is simple outrageous.

    mickeydtexas 5/19/10 10:51AM

  • I am a facebook user and for the last two weeks,i have been asked to rest my password to access my facebook account, this morning alone I have rest my password over 20 times, I even sign up for a new account,I was ask to identify one of my contacts for verification,still no access. I have asked that my information be deleted since I cannot have access to an account that other people can interact with me. This is a hopeless situation.

    Anonymous 5/19/10 7:50AM

  • I have been asking for months to have my account deleted from this god awful social media product. I have left many messages and am now done.

    "Today it is my intention to file a class action lawsuit that will bring down this company.

    rb

    Anonymous 5/19/10 5:37AM

  • I've spend about 200 hours developing my list and my business page and now I can no longer access it - I have 483 message in my inbox responding to request to be friends or asking to be friends - this was a major success for me to contact the right people in Indonesia - not it's flat dead in the water - I've emailed customer service twice but no response or repair. This is unacceptable. Without response or without notification, my time is lost and my marketing tool useless. What is FACEBOOK business page for if not to promote my business and communicate with people? To Facebook staff - this is only my last resort to resolve this, I don't want to close my account or to upset you, but I need to get this back on line and communicating directly with you hasn't helped me at all.

    darsih 5/18/10 3:14AM

  • I just moved from St.Louis to Kansas City and in my new home I tried to sign in and received a notice thatI was signing in from astrange location and I needed to verify my account by identifying pictures of my friends. I thought,"ok,I can do that" until the 1st picture was someones pregnant belly and a few pictures later was a group of cartoon characters and then childhood photos and edited photos...how am I supposed to tell one pregnant belly from another? How do I get passed this?! It wont allow me to log in until I pass the "test".

    the1andonlydaniethebeautiful 5/17/10 11:38PM

  • AHHH, reading some of the comments below, I see where some of the FB problems are coming from. For one, it is in the TOS that nobody is supposed to have multiple accounts. However, its obvious that some of you below do- you should be gaming from your own account. Having multiple accounts really does create server issues and also holes in security. Because you are only have one account registered from the same IP, it causes the security software to think there is a hacker. I know its stupid, because there are usually multiple accounts on a single IP because families usually all use the same computer in a home. However, FB still sucks and needs to get their schnit together.

    facebooksux 5/17/10 9:12PM

  • My account has been verified for years now and all of a sudden I have to deal with that captcha crap again? WTF and facebbok needs to develop a better form of customer service, because their help section doesnt work half the time. Not only do they never have the answer I need, but when I try to click on any of the links it goes to a blank screen or times out.

    facebooksux 5/17/10 9:04PM

  • I identify with the same frustrations most people are voicing with the new "verification" process. I tried to access FB thru "snaptu" which is a mobile phone application. Guess what? I got locked out and now am not able to get back on since I don't recognize some of my friends pictures either. Huh.. just cuz my friends post some family pics doesn't mean I look at ALL of them every time they post. Is there any other way to get around this Facebook Administrators? I mean, your site might be free and all, but you do make money using our personal information and demographics.

    John A Martinez 5/17/10 1:04PM

  • The photo verification process is absurd! I have been locked out of my FB page now for over ten days because I used a computer at the airport and in order to verify, I have to identify photos from friends albums. This has been insane, this morning for example, the photo was of a tiger, taken off of someones page and FB asks me to identify the person!! How can I get back onto Facebook or get a different verification method, this one makes no sense!!
    Dennis

    TheDreammaker 5/17/10 11:30AM

  • Same here- I logged in from my laptop and it didn't recognize the computer. Since I was traveling I couldn't use my desktop computer. That is definitely a reason to unsubscribe to facebook if I have to lug that around.

    Now it is telling me that in order to log in, I have to identify people in my Farmville Neighbors photos? I love them as neighbors, but I don't know what they look like most of the time, so how would I know their photos unless I was tagged in them?

    This is an absurd waste of time and we still get hacked!

    Tom Whitmore 5/17/10 11:18AM

  • Is whatever human element behind facebook NOT AWARE that many of us have id's only for gaming? There is NO WAY to identify people's photos when they're only your gaming friends! This is insane. STRAIGHTEN UP FACEBOOK AND GET A LITTLE MORE IN TOUCH WITH YOUR USERS AND WHAT THEY UTILIZE THE SITE FOR!!!!!!!!!!

    talee 5/17/10 8:43AM

  • yea im having the same problem tried logging on through my phone it wouldnt let me said i had to log on from my computer so i tried and it is saying since i tried from my phone that i now have to do this tagged photo thing of my friends who i havent met most of them so i do not know what photos they have been tagged in.

    Anonymous 5/16/10 5:09PM

  • I tried to log into my Facebook in Bali while on holidays and was asked to verify photos. I have over 500 friends most who play Zoo World. Some of the photos are NOT of the people. I have NO chance of being able to verify the photos therefore NO chance of accessing my facebook.

    Even back home I can't get in.

    Out of 9 photos FB asked me to verify, 1 was superman, 1 was a photo of someones Farmville farm, 1 was a calendar and 1 was a painting of a rose.

    How the hell am I supposed to know who THEY are???

    I have emailed every email I can find. Only responses I have had are confirmation emails and one saying its not my account yet I emailed from the account that I have my FB email on.

    Has anyone found a way to contact FB? Or a way to get around this photo verification? I have invested a lot of time into this FB account and now its just pretty much gone.

    NOT HAPPY

    KateJ 5/16/10 4:45PM

  • Since the new security I can't get onto my facebook account. About 90% of the friend I have I have never met before and don't even live in this country so there is no way to recognize a photo. This is what I get for trying to log in at a friends house. What can I do to get back into my account.

    Laural 5/16/10 3:33PM

  • Facebook connect is tracker. You guys keep track of us online. If this is a social network and neutral then pls reverse back how facebook was before without facebook connect. All facebook members do not need facebook connect tracker to access their pages.

    Reverse back where I can access my facebook without facebook connect. Leave it in discretion of people who wants to use it and not trying to collect data who doesnt want to.

    Anonymous 5/16/10 12:18PM

  • you suck. your site sucks. there is no way of contacting anyone when your site goes haywire. i can't post anything from my newsfeed to my profile and when i went to support and contact you booted me off. on this site it won't take my question. your product sucks.

    jack brookhouser 5/16/10 11:59AM

  • This photo verification is CRAZY!! A friend of mine tried accessing her account from my computer and since it didn't recognize it as her log in place, she is now locked out of her account. She can't verify the people in the pictures. Has anyone had success at getting this cleared up? Since there's no way to personally contact FB how would she get her account activated again?

    Brenda 5/16/10 11:01AM

  • I cant log into my facebook because some of the photo verification. 2 of the photos of my friends - one was superman, the other was a painting of a flowers. How the hell am I supposed to know???

    They are game friends. I cant get into my Zoo or Farmville and I have been playing these for months.

    Not even a little bit happy!!!

    KateJ 5/16/10 12:59AM

  • I CANNOT LOG INTO MY FACEBOOK ACCOUNT BECAUSE I DO NOT KNOW 99.8% OF MY FRIENDS TO VERIFY THEIR PICTURES SINCE THEY ARE THERE AS NEIGHBORS TO THE GAMES BEING PLAYED!!! FACEBOOK HAS BEEN THE MOST FRUSTRATING SITE I HAVE EVER SEEN.... THIS IS UNBELIEVABLE!!!!!!!! This is really beginning to upset me a lot. I am a shut in and facebook is all I have to make it through the day. Please help me.

    Anonymous 5/15/10 5:25PM

  • I HAVE A TRAVELING JOB AND NOW I CANNOT LOG INTO MY FACEBOOK ACCOUNT BECAUSE I DO NOT KNOW 99.8% OF MY FRIENDS TO VERIFY THEIR PICTURES SINCE THEY ARE THERE AS NEIGHBORS TO THE GAMES BEING PLAYED!!! FACEBOOK HAS BEEN THE MOST FRUSTRATING SITE I HAVE EVER SEEN.... THIS IS UNBELIEVABLE!!!!!!!!

    Anonymous 5/15/10 4:06PM

  • Yes I too have been booted. I logged on from an area that I have not logged on before. I could not match the photos; hence I do not have access to my own account. This is absolutely absurd.......friggin facebook changed there security protocal to the point that members will not be able to log on their own accounts when they have to verify that account. Facebook as usual friggin sucks and should be shut down themselves.

    Anonymous 5/15/10 11:13AM

  • my account was disabled yesterday without any advance warning..they said i had violated their rules, but i did not...i really do not understand what is going on..have tried to contact them, but received no reply..i am really angry about it! as i read below there have been more cases like that recently...what can we do about it?

    nic 5/15/10 8:30AM

  • I'm sitting at the computer I used to set up my FB and half the functions have stopped for more than 3 days including manage my pages! When I clicked account>manage pages the selection box started to open with message 'loading' and then freeze. Now I can't get that far? HELP and there is no way to contact them?????? I've sent .jpg attached to messages through their help center but nothing in 3 days. I've spent hours building this for my business and now it's DEAD?? HELP

    www.indonesiaorganic.com 5/14/10 7:03PM

  • I also have the same problem going on. I went to another City for work and tried to log in. We don't recognize your IP please verify who these people are. WTF??? I don't know 90% of the people I am friends with cause of the game aps. I sent face book and e-mail and got the gen response.

    I did find this e-mail tho and I am hoping it works. appeals@facebook.com

    Smokeycv 5/14/10 3:51PM

  • OMG u have got 2 b kidding me w all these random pics! After looking at previous comments..looks like my facebook life is over huh? i cant believe none of these ppl have had this issue resolved and things havent changed all bc it didnt recognize where i was logging on from! Some of my FB friends are ppl i have never met, just play games with. I dunno their families or animals! Facebook found time to redesign their home pages etc for no good reason, but this problem still exists? Unbelievable! What horrible customer service!

    Amii 5/14/10 2:06PM

  • I know three children that set up a false facebook account and i can't seem to fix it or report it because i dont know the email but i know the name they used how do i fix this problem.Because I cant seem to get in touch with customer service.

    Anonymous 5/14/10 1:46PM

  • I agree what a weak way to verify ones identity though photos of peoples crap in photos you never look at because your gaming with friends not memorizing faces and photos of grass on a hillside or a foot or toe.. Get real and do something correct. You want a social network but want to keep people from accessing there own accounts.. Get it together i have family on the other side of the world that i keep in touch with.. I want into my account and i want into it now not when you decide that you think you know who i am.. You obviously dont know sh*t from shinola read all these posting and compile some kind of customer service/support for your users..

    vupir1313 5/14/10 1:07PM

  • Finally I found a place where people are not satisfied with fb! In my language I haven't found anything yet
    (I'm from Finland).

    My problem is that my account got disabled without any warning or notice in last January. I finally received a response couple of days ago and it said that my account is permanently disabled because my "behavior on the site was identified as harassing or threatening to other people on Facebook" and I "violated Facebook's Statement of Rights and Responsibilities".

    Apparently I had sent too many friend requests too fast...

    That had happened because I played Sorority Life by Zynga and used those very popular "mass add trains" from its game groups to add more players to my sorority house. When I tried to explain what I did and how those who put their names to these lists actually want to be connected by other players because that is the main purpose of those lists (and that's also the reason why I wasn't spamming/threatening/harassing anybody because they wanted to have those friend requests just as I wanted to have them too), she probably didn't even read my explanation, just responded again that my account has been permanently disabled.. She didn't even care that I also told her that if I get my account back I will not use those trains again, I even can stop playing those games completely because even though they are great stress removers, I do not need them. She didn't care that I said I was sorry and I did this mistake because didn't know all the rules... She just didn't care.

    I really can't understand how that can be so bad that when you, after all in "social network", try to get new friends by inviting people who want to be invited, your account got permanently disabled... I just don't understand that.

    Elli 5/14/10 1:06PM

  • I have the exact same complaint of a person below... it is the identification of friends thru pics to be able to log in. The pics were of someone's dog, a parking lot???,... and other such crap. This is the most ludicrous form of verification i have ever seen....Why won't facebook, answer to customers?...I am fed up witht these jerks. All I want I want is to be able to log in and utilize my account. And I am not on a different computer than I normally use, which is why it said i was required to do this

    David Timmons 5/14/10 10:16AM

  • I was told face book has so many problems that they can not get back to anyone or retify their problems. They have no customer support only computer genarated emails. Someone told me that FB may go bankrupt and another social page will take it's place. I don't know if this is true but the way they treat their users it wouldn't suprise me. I was diabled weeks ago because someone reported I wasn't the person I claim to be which I am, it is very easy to check but they just disabled the account and still no reply. They think they are too big too fail.
    THEY ARE WRONG!

    cindy terk 5/13/10 12:53PM

  • What good is this site when NO ONE responds!!!!????? Our accounts are getting screwed up and this GREAT site called FACEBOOK doesn't know how to fix it!!!! Is the President of this FACEBOOK 2 years old or what!!!! No customer service live help on FACEBOOK!!!!????? I can take alot of Facebook business away!!!

    Becky Brazil McGee 5/13/10 8:52AM

  • I have someone who is threating me, slandering my name, and I want her stopped, I want to talk to a real person... Im scared this PHYCO, is gonna try to burn my house down, I have reported her several times and she continues to harrass me and my family, she is posting my family address,,,this needs to be against the law. On the streets you cant threaten someone and get away with it!! We need to change the laws of the internet, and make it illeagel for people to do this WAKE UP FACEBOOK!! get real....I want a # to call so I can talk to a real person about this VERY REAL THREAT!!! before something bad happens to me or my family, I have made a police report!

    Alberta House 5/13/10 6:44AM

  • I am so frustrated. I am in Singapore and tried to access my account. I got a message that it didn't recognize my location and took me through a series of prompts including showing me photos of people who were friends but whose photos I don't recognize as I know the people but not their friends. In one case, it asked me to identify who a photograph was attached to that as photograph of a tropical drink with not a single person in the photo. I am hoping someone from Facebook monitors these comments and can explain how this simply ridiculous process is going to help me gain access to my account while I am on the road for business. It is stupid beyond belief.

    mpennes 5/12/10 9:42PM

  • Facebook customer service?? There is none. I got locked out of my account and I need them to reset my password. I have been waiting about 15 days and nothing has happened. I have not received anything. I love it that they hind behind the fact they are an internet based company. That would be fine if they answered their emails.

    Anonymous 5/12/10 10:10AM

  • I was using my facebook page yesterday and all of a sudden it locked up, I was having a bit of fun with mates and all of a sudden without warning it was disabled.

    There should be a service in place to complain about it. via telephone.

    I will be sending facebook a formal letter.

    Anonymous 5/10/10 3:36PM

  • They have since yesterday 12pm blocked a WHOLE IP range from 79.125.*.*,(79.125.0.0 - 79.125.255.255),going toward one of their customers because the person blocked/reported or whatever.

    I'll let my ISP company contact them and see that legal measures will be taking against banning a whole IP range.

    They have no right to block a whole IP range maybe only me from not seeing the person ON FACEBOOK !

    They will remove that ban or legal measures will be taken.

    Beyonder 5/9/10 12:34AM

  • They blocked me because I added to many friends in to short of a period of time. My business paid me to set up a face book account,so they could connect with thier customers. In two weeks we are up to 375 friends. This is bull. I wish i could talk to the people who run facebook.

    HarborAuto Restoration 5/8/10 12:16PM

  • I advertise on Facebook and they have left me locked out of my account, and still being charged.

    You can email and phone but they come out with a lame message saying that "because they are an internet company they cannot answer your call and you should email support" - the trouble is you don't get a response because this company is run by stupid kids who haven't got a clue about business.

    They are supposed to be making $1 billion dollars this year but they can't answer the phone? So how to tiny companies manage then Facebook? They are so far up their own backsides it's unreal, I thought Google was the worst internet company for treating people like dirt but Facebook is now first.

    Progress should mean greater communication, not less - if the likes of Google and Facebook can't see this then we should tell them where to go and use other services. Just as people did to some of the big net companies of the nineties.

    GodlingCowPing 5/7/10 6:55PM

  • I had issue tryin to contact facebook about disabling my profile for no reason I've always followed there rules and was enjoying the sight until on saturday night they disabled my facebook account for adding some friends on my blackberry cellphone I didn't get a warning or anything from the site they just felt the need to disable me and I find it to be unfair since I work hard to find my friends and family on there to stay intouch with now I feel like they don't care to get back at me. I just want my page back really out of all this.

    Jay Blaze 5/6/10 4:26PM

  • Be happy that they closed your account. I have requested this over three times with no success. Facebook sells your contacts e-mails to advertisers, and my workplace is being inudated with bogus e-mails from advertisers, some are socially inappropriate. I don't know if everyone knows they do this, so I'm warning you. It is embarrassing. I am taking legal action if it doesn't stop.

    JMP 5/5/10 7:14AM

  • NOW Facebook had made a different reason for banning my account which none is true, decision is final they say. as you see below,

    ""Your account was disabled because it was in violation of Facebook’s Statement of Rights and Responsibilities. Nudity, sexually explicit, and other graphic content is not permitted on Facebook, nor is any content that contains self harm, depicts violence, or attacks an individual or group. In addition, harassing others through unsolicited friend requests or messages is prohibited.

    Unfortunately, we won’t be able to reactivate your account or respond to your email directly. This decision is final and cannot be appealed. You can visit the Warnings section of the Help Center for more information:

    http://www.facebook.com/help/?page=421"""

    there were NO wrong pics on my profile, nude, or close to being nude, or explicit,
    Mafia Wars is all about attacking and being attacked back, how do you make friends? You need to make a Friend Request....or the other person does...or no one would be or could be friends. Is this unsolicited friend requests? Is there no end to Facebooks Rhyme or reason? Still no answer from them as to what they really mean, or what was "REALLY" wrong in "Their" eyes. NO chance to right any wrong if there was a wrong, which I am sure there was not, and aslo agree with hundreds of friends, and members from other clans. Please look here
    http://www.facebook.com/group.php?gid=116631905034562&v=wall
    and here

    http://www.facebook.com/group.php?gid=121503977862711&v=wall



    Chris Nelson 5/5/10 7:10AM

  • I recieved an email from Facebook telling me my account has been deactivated because they said I violated some policy about using a fake name on my account. They ended the email with, "This decision is final!" What? I haven't done anything wrong! The name on my account is my legal name. I have no idea if my account was hacked because I cannot contact Facebook. With no warning Facebook can accuse it's customers of anything. With no proof of wrongdoing they can deactivate your account. There is no way to make a complaint or fight this. I have spent hundreds of hours setting up my Facebook, adding photos, reconnecting with childhood friends, etc... Facebooks CEO makes billions if dollars a year from ads and us Facebook users. We are the reason Facebook is sucessful, we are paying his salary and yet there is zero accountability, zero customer support, zero help!!! Facebook has wasted my time and my money. I feel completely ripped off. My reputation and integrity has been questioned. I've been accused of something I haven't done and wasn't given an oppurtunity to defend myself. If this isn't illegal IT SHOULD BE! Facebook must be held accountable for it's actions! We cannot allow them to treat their customers this way. If anyone has had sucess in contacting Facebook and/or it's CEO Mark Zukerburg please let me know. If anyone has ideas or information on filing a class action lawsuit please contact me at istillbelieve831@aol.com. I am going to file a complaint with the BBB today. Has anyone else done this? Anyone had any sucess at resolving their Facebook issues? I think It all comes down to money. Doesn't everything? Maybe if enough of us complain, send certified letters to it's CEO and offices, fight back, report Facebook to as many governent/consumer agencies, send emails to other Facebook users/friends and perhaps even plan a boycott or alert the media???? Maybe then we can get some attention. Maybe if Facebook looses enough money or gets bad press they will LISTEN and take action to fix these problems. One person has no power but if enough of us stand up surely then Facebook will take notice. I can live without Facebook but I will miss being able to find and be found by old friends. And it really sucks to be accused of something you haven't done. It sucks to be 'convicted' and 'punished' without any proof of guilt or wrongdoing. It's just wrong on so many levels!!!

    istillbelieve831 5/5/10 5:36AM

  • I had my account banned and disabled because they said it was a fake account. That I had to use my real name and information. The account is NOT fake. I have told them I would offer a birth Certificate and what ever other documents they needed or wanted. All I got was a reply AGAIN saying it was a fake account, and so far will not do anything. My account of 2 years of paying real cash money to play is still banned with no hope looking in the future of getting it re instated.

    Chris Nelson 5/5/10 4:32AM

  • They need to have a better organization of what the hell is going on instead of going on there own thinking. Stupid people!

    Thomas McMinn 5/4/10 2:35PM

  • I live in Saudi Arabia and after recent huge thunder storm, I cannot access my facebook, the page wont load at all. I receive a message that the server where the page is located is not responding. This has now been for 36 hours. Can anyone comment.

    Anonymous 5/4/10 12:16PM

  • I have a Facebook account and my wife would like her own account using the same computer but a different e-mail address. I am getting no where. The facebook response is that her e-mail is already attached to a facebook account, but it should not be, or at least I did not attach it to my account. Any ideas how I can accomplish this?

    Bob McLaughlin 5/4/10 6:31AM

  • i am apauled by facebook and their way of time ! they are useless! some pathetic facebook user has made a facebook fan page about me and 7 people have reported it by my family and friends. and they still havent deleted it! and i dont want people to see it! i am so upset and angry at the fact that they STILL havent deleted it! absolutley apauled. i am SO deleting my facebook account!

    BrunetteBimboLauren 5/3/10 3:52AM

  • I too have had my FB account hacked and have been receiving emails forwarded to me that were meant for someone else's email address. The FB site offers NO email address to file a complaint. No way of getting any assistance from them. Their suggested listings of how to handle any problems are a JOKE. I have marked all my info for "friends" only but still I have received these forwarded emails from unknown sources with attachements to be opened. I have NOT opened sny of the attachments. The email text alone is of a pornographic nature and I immediately delete. I have not dared try to reply to the email with a request to desist for fear of some virus issue ocurring. What can we do here? Is FB totally unreachable and how is it they can get away with these practices and users cannot get help?

    stow50@aol.com 5/2/10 8:45AM

  • I want rid of the facebook community pages Now!! You have no right to force this on us. where exactly is the decline button for this?
    you'd better find a way to get rid of these pages fast!!! Alot of people are very unhappy about this violation of their privacy and you should have considered this before launching these stupid ideas, I fear you could lose alot of customers unless you re think this idea

    Abigail Salamin 5/1/10 11:09AM

  • Why is it so hard to receive quality customer service from Facebook? Not every issue can be labeled in one category. None of the help options are what I need and I can't get in touch with a live person or at least a general option for the Help Center to explain the situation and receive feedback. Customer service is not suppose to be this way. I have a real serious issue at hand and can't get any assistance. All of my contacts and photos have been deleted by an ex who hacked my account (he left only 8 contacts out of 545 and 60 photos when I had several photo albums) and he sent disrespectful emails to a friend from my account and sent disrespectful emails to me. I had to change my profile name and he has hidden himself from me so I cannot block or report him. His abuse goes under more than one category and the categories listed on FB do not all fit this. I have already reported him to the police, but what about my contacts and photos?

    Pandora Box 5/1/10 7:07AM

  • my facebook had really never worked correctly anyway......now its ridiculious....facebook... everything about your business is nonconcerning for your fellow man.remember what goes around comes around.....good luck you will need it.

    Anonymous 4/30/10 7:56PM

  • Help center is NO help! Has been malfunctioning for days.

    c marchand schilling 4/30/10 7:32PM

  • wow the other day my acount was just disabled with no warning or reason why i mean come on i deserve to know why it was disabled ... its not like i cant just create another account but will they just keep getting disabled...facebook deserves any lawsuits they get...or any other troubles that come their way ... yes they offer a free service but its to store our personal info and friends which is a big deal which they should have a decent support system for ... they made it so they should keep up ...myspace is way better in the customer service aspect...

    Crispy_SwaGGer247 4/30/10 6:18PM

  • MY FACEBOOK ACCOUNT WILL NOT RECOGNIZE MY PASSWORD NOW. I HAVE TRIED TO CHANGE IT AS I WAS INSTRUCTED NUMEROUS TIMES, BUT HAVE YET TO RECEIVE A RESET CODE TO MY E-MAIL ACCOUNT. IT SAYS THAT THE CODE HAS BEEN SENT BUT I DO NOT KNOW TO WHOM IT WENT. I DON'T WANT TO DELETE MY ACCOUNT AS I LOVE PLAYING BEJEWELED BLITZ!!! ANONY ELSE HAVING THIS ISSUE? WHAT DO I NEED TO DO ABOUT IT? IF I DELETE MY ACCOUNT AND START OVER, THERE GO ALL OF MY FRIENDS!!

    robbinl 4/30/10 12:22AM

  • FB has disabled App Designer for some reason--I use the apps for a teaching tool and would appreciate being given prior notice and an explanation--FB seems to be too big to run itself properly

    Anonymous 4/29/10 8:59PM

  • Created a fan page which was a year in development with over 700 fans and spent thousands of dollars to advertise only for Facebook to terminate the fan page with absolutely no prior notice. Ethical? No. Good Business Practices? No

    Anonymous 4/29/10 10:38AM

  • My account was disabled by FB yesterday because someone hacked in my personal email with a money scam. FB has no problem sending me an email with instructions on what I need to do immediately so they can assist me,but then they do nothing. I have sent this information repeatedly! The only response I get is another email saying I need to send the same information! I've met your requirements FB so just reactivate my account or let me talk to a live person!

    mdm635 4/28/10 4:39PM

  • Absolutely worthless. No way to contact Facebook outside their "help" center. What a joke. 2 days now of nothing but a white page that says "done, but with errors". No way to access their "help" center.

    FastJ. 4/28/10 1:14PM

  • Facebooks tech support stinks! My account has been hacked and no one is responding to my pleas of help. The games in facebook I supported and spent money on are now all unavailable since I can't get into facebook, not to mention the hacker that stole my account and what he now has access to. Facebook WAKE UP AND HELP US !!!

    mnekola 4/28/10 8:34AM

  • NO the Help Center does nothing!!! It did not answer my question becuase guess what everyone else has the same questions, but no body replies to the Help Questions and Comments. I have a PROBLEM!! With all the money they make from ads and games - they have to be able to afford some HELP!!

    citykitty1978 4/28/10 7:40AM

  • I was making a username for my band's page. I picked all the right boxes, and when it was all said and done, the F'in username was placed on MY personal page... But of course, they have NO WAY of contacting them to get it figured out! I use that page for demos to get gigs... This is costing me MONEY! SCREW FACEBOOK!

    Anonymous 4/26/10 10:44PM

  • This is BS- don't most businesses have a way top contact them? Your "help center" can't help my question- FB you suck. If you really cared about your users you'd make it easier to get help when your site is messing up. Thanks to you I lost a ton of gifts the last 2 days because of your crappy site. I should take my games back to myspace- at least it works!!@!

    Anonymous 4/26/10 5:39AM

  • logged in today main page is ok every page after that is nothing but a blank white page what gives facebook all you care about is the inner greed not the people that uses your site guess what myspace did the samething and they DIED no one talks about them anymore guess what again you keep this crap up you will be a thing of the past so get your stuff together sooner than later otherwise facebook will be nothing

    ilikturtles 4/26/10 5:26AM

  • My account got hacked last February, and I have been trying to report my account as hacked for the past month and they still haven't done anything. Whenever they tell me to contact them, there isn't anywhere to contact them! I don't understand, if they say that it is important to them that we get all of our questions asked, then why don't they do anything about it? Really disgusts me.

    segnut 4/24/10 9:35PM

  • my friends FB account was hacked.....the hacker reported his account fake and as a result fb disabled his account,the hacker then made a new fb with my friends name even used his pic!!!! he did everything fb asked send in his photo id every thing but to this day fb has not responded to him...why is fb so fast to disable an account when they know it was hacked? but do not give you any help when you try and ask for help? the fake account is still there...why?
    he spend a lot of money in the games u play through fb....who will reemburse him?it is illegal to steal an identity..but it seems fb dont care because they seem to help the hacker more then they help the honest person!
    Facebook we need help getting back what is ours!we dont need the run a round from you....pls ....do something to help...this is your company and it is getting a bad name!!!all we want is whats ours and some real help from the HELP CENTER....
    Some of us are considering calling the news or filling suit...something has to be done..lets not forget that with out us Facebook...would only be a blank page!

    angry 4/24/10 1:08PM

  • same thing here. I found 50 of my missing classmates on Facebook as the site was designed to do. I was contacting them one at a time to get back to me with their info so i could send reunion invite to them. Facebook told me to slow down....I did....they told to slow down again....I diiiiiid...then they blocked me from messaging.

    How do i get my messaging back? No phones or e-mails at facebook???

    I am forming a big facebook group for this reunion but do I have to go elsewhere with my class reunion stuff.

    Please unblock me!!!

    jayfcozza 4/22/10 9:38PM

  • ok seriously if you are gonna have a webisite, like this one then you need to be professional about. NOT having customer service to fix problems is bogus! Facebook withdrew $5 from my checking account and now I am out $5 I can't seem to get back, and to boot I can't use the credits that were placed in my FB account. If this is what is gonna happen I might as well cancel my account. I think that if FB can move to my home town and take in some 50 people, it can certainly get a customer service of some sort!

    brtfe 4/22/10 6:16AM

  • I tried to get on today and my account is disabled. No warning, no email, no messages from FB. On top of that, they don't have any method of questioning why, and no live person to help. You suck!

    Anonymous 4/21/10 6:35PM

  • I am a military wife, visiting my husband in a foreign country, due to poor internet connectivity, my messaging in chat was disabled! It stated that in some instances, the number of messages I was sending could be seen as abusive or annoying; SERIOUSLY?!? I was talking to a dear friend of mine, at whose descresion is this based upon??? She nor I understood what grounds this action was taken! Totally idiotic in my opinion, just another way we army spouses are "crapped" upon!!!! THANKS FACEBOOK!!!!!

    Anonymous 4/20/10 2:17PM

  • I need help with a business account but cant seem to get anyone ro respond! the least they could do is get someone to acutally answer the phone or write back!

    lonestar fiberglass pools 4/20/10 1:44PM

  • My account was disabled for no apparent reason. I sent them multiple e-mails with no responses. After about a month, I decided to try calling them. But the phone number just has a recording that says they don't offer telephone support. So how are we supposed to resolve issues if they don't have phone support, and don't respond to e-mails?

    nobody 4/19/10 5:24PM

  • i was able to use my facebook till last night,but today they say my account has been disabled.i dont understand what happened.this site doesnt have any one who u can contact if u have an query or problem.is this site run by robots who respond on their own terms.such a big networking site but no customer focus.shame on u.

    Anonymous 4/19/10 6:56AM

  • i contacted facebook many times and they are not even responding or seem that they care, someone make a account using my name and some nude pictures and video, please i need your help to delete this account..

    raquel Tan 4/19/10 12:38AM

  • Apparently my Facebook account was hacked, and from it were sent links to many friends about some money making deal. I could not even deactivate my account because it was not recognizing my password anymore. I put up a status or 2 saying that my acct was hacked and to ignore the link that was sent (but not by me). After trying repeatedly to change my password, or temporarily deactivate my account, Facebook disabled my account. But I have no clue how to get back on with a new password. There is no one to talk to or to help me.

    Susan Singer Stevenson 4/15/10 1:30PM

  • I received a message that my Facebook Account was Disabled due to senting to many letters. The letters were to Classmates about upcoming events and/or asking a friend who had not accepted my friendship to accept this.

    Mary Anthony Bolton 4/15/10 7:09AM

  • Cowards... all of them. Customer support non-existant.

    Anonymous 4/14/10 4:43PM

  • Facebook, is obviously run by faceless people, who do not appear to want to assist those who use this site. Which, is a shame, if they would stop hiding, and try becoming helful, real people, eg, hi, my name is sue, how may i help, then maybe, this would be a really great site, that people really relate too, knowing when they have a problem, someone is there to help, not just run in circles saying what do i do.
    A good example, a friend on facebook, is a young teenage mum, another person on facebook, sent her threatning, graphic, messages i, and many others tried contacting facebook, very hard to find how to do this, and no one person,to contact, nothing was done to remove his facebook page.pippa

    pippa ashcroft 4/14/10 1:22PM

  • Facebook is fueled by coal and for that reason alone should be boycotted 100%!!! Not to mention all the tech non-communicative problems people are having. In my case, for example, I can't tell you how many times I've had to change my password to do log in lameness. For another thing, a wall post just very recently posted, was rejected and no reason was given.

    Again, if we all hit them at their money, boycotted, they'd change their tune real fast!! People first, then profit...."Hello...!"

    Iron Eyes 4/14/10 10:36AM

  • So I guess trying to contact someone there is a joke huh? I was on my account yesterday morning, last night, poof it doesn't work anymore! I have tried emails to every facebook address I can find and no answer of course! I finally got it all set up with my family and friends all over the country and now I can't get in! Sunday paper said Facebook CEO makes $3 billion a year, would be nice if he spent some of that on customer service! I've spent hours trying to get this resolved, it's the most frustrating thing I've dealt with online yet!

    annes7777 4/13/10 8:28PM

  • Facebook disabled my 16 year old daughterr's account cause she would not list the high school she was attending. I would not allow her as that is too identifying. Today April 13, 2010 in the associate press there is a release from facebook letting us know of the unvieling of thier "Safety Center". What a joke since they disabled my daaughter's account cause she wouldn't publish where she went to school. I have been trying to get ahold of them so they would reactivate her account but no response. Facebook is part of Hines Interests Limited Partnership, so if anyone has any numbers for that company please post them.

    webwidow 4/13/10 12:07PM

  • There is a whole page of complaints regarding persons unable to access more that 400 friends on a FB site that has more than 400 friens. It is either a virus or program glitch.

    FB Team is inaccessible. The Help Center is no help, just people with the same complaint, and no answers.

    Gary 4/12/10 5:47PM

  • Mine was deactivated for no reason as well and I can't seem to figure out why. I also can't reach anyone and no reply back to my emails. Has anyone figured out how to get this fixed? I have friends from all over the world I keep in touch with on there. I have NO WAY of reaching them all again! WTF!!!

    onlythestrongsurvive 4/12/10 9:36AM

  • I got my account disabled on Thursday after posting some screenshots. Apparently, they 'attacked an individual or group', when that was not my intent and there was nothing about the photos that were meant to hurt anyone.

    But I ended up getting my account disabled and I need my account back. I can't even get into my school's network, which I NEED for networking purposes AND to get a job! If I can't have that on my new account, I'm screwed!

    So I tried to get into contact with Facebook and NOTHING. Not a thing. They have not replied to any of my e-mails, and from reading all these comments, I'm not holding my breath that they do. Horrible customer service.

    You'd think that being a multi-billion dollar business that they would treat their users better than this...they got the money to pay for some decent customer service representatives. But nope, they don't care. It's disgusting.

    I wish there was a way to threaten legal action against them, but as my friend said, "it's their business, their rules."

    shamster 4/12/10 12:32AM

  • It's really annoying how the Report Abuse tab doesn't work in facebook. Soemone created an account and put my picture on it with slanedrous lies on my profile and picture. I feel very harassed. That person started adding my friends and if she reaches my clients, it will be the end of my caeer! A lot of my friends also reported the account but facebook haven't disblaed it yet. What can we do?

    aaa 4/10/10 4:29PM

  • They dont care; Why sould they when you grow so big so fast. I tried loggin in from another computer and they asked for my 'birthday'. There's no way I ever put down my real birthday on those things--What are the birthdays of all of your people facebook? So now they wont let me into my own page unless I remember the birthday I fudged on purpose with no means of bypassing with simple passwords or ID codes-. Locked off from my own page!! I already tried emailing the robot--yea right.

    fnhdfnh 4/10/10 12:17PM

  • well april 9th my facebook was still there then when i signed on on april 10th it said there is no acount with that email. and now i am so mad i didnt get any emails regardding something or anything about it mt frinds cant even searth me up it just says"not found" i am about to cry i loved facebook and i had over 250 frinds which i cant just remember them off the top of my head and make a new acount. UHHHHHHHHHHH

    Anonymous 4/10/10 11:23AM

  • There are too many of these social sites and they offer no real way to rid impostors. Presently Facebook is my problem. I keep trying to report the bastard who's claiming to be me but when I put in the link to his/her page in the "report" box, it keeps telling me that the link is invalid. I've been all through that damn site looking for actual "help" and a solution but there really isn't any.

    Jahdal 4/8/10 11:07PM

  • have waited on Facebook to re-set my Password for over a week now. I have been in th ehospital and could have used having facebook for entertainment there.

    celticwelsh 4/8/10 1:52PM

  • I was deactivated due to a Money Scam Transfer/Hacker. I can't seem to get any answers on getting reactivated. Driving me nuts!

    Hollis50 4/8/10 10:10AM

  • FB is full of crap. I have had a stalker/hacker for the last few weeks and have sent FB messages and no one has responded. I am working on going to the media!This is ridiculous! This person has created an account for me almost identical to my very own account.This person has pics from my page put on his page and have vulgar messages to go along with it

    Bowen Tonnia 4/8/10 9:05AM

  • My facebook was disabled on sunday with no apparent reason for this, i don't know why it's been disabled, no prior warning nothing to what has gone wrong dont know if its been hacked or what, i have emailed them but no response they cant just do this without a reason. Amvery disapponted please let me know if this has happened to you.

    Anonymous 4/7/10 9:29PM

  • I would like to know how to contact someone directly at facebook as i can not access my account due to my e-mail address expireing and my password not being accepted due to the e-mail account. I have tried e-mailing facebook customer services several times but have had no reply could someone please tell me if there is a uk contact number for facebook

    thanks !!!

    Emily Rosannagh Pinnock 4/7/10 4:45PM

  • I had my account hacked into, and I deleted it. Now someone has created a fake account and is sending out harrassing and derogatory messages to my freinds and coworkers. I have tried to report it...but I guess with no luck. He just keeps on making a new one. So...the people who know me..no its all fake...but enough is enough..there should be a way to prevent this..Now I heard there is a picture with some sexual content on it...so that should be taken off shouldnt it??
    me

    Anonymous 4/7/10 1:12PM

  • I am at my wits end. Young ladies are taking their lives over cyber bullying and FACEBOOK has no return calls, no return emails, no live person to talk to. There has been a fake site created on my daughter with horrible mean things said about her and it is there now for 3 days with no results. This is horrible and needs to be stopped.

    Anonymous 4/7/10 10:11AM

  • Have been unable to logon to FB for weeks and no one has answered a single email regarding this matter. There is NO help center at FB. My page will not accept my password that I have never changed. I am not receiving any confirmation pin to even try to reset it. WTF????

    Anonymous 4/6/10 8:32AM

  • I can't get back into facebook because I unfortunately can't remember my password. I keep trying to reset it and am continually promised a CONFIRMATION EMAIL, which I never ever receive. Great service guys (NOT). How come you promise a service but never follow through. Service like that in any other business would get an employeer sacked.

    unhappy KIWI 4/4/10 9:59PM

  • I have a stepson that has a facebook account. Every so often his friends get deleted and we know who is doing but need proof from facebook. Why is there not a phone number so I can talk to these people about this. It's a privacy issue and this needs to be delt with. I tried the email thing and didn't work. I NEED to talk to a PERSON!!!!

    stephen.wolfe08@yahoo.com 4/4/10 9:05PM

  • I haven't been able to access my account for about a week- all I get when I try to login is Account Temporarily Suspended!!!!! No reason given - then it ask me to enter the code that was sent to my email address (Which wasn't sent at all) and that's as far as I get trying to receive help from FACEBOOK Great Fun Guys - I think I need an explanation!!!

    N/A 4/4/10 4:02PM

  • i got hacked last week someone got my email from yoville they just changed my password on facebook then loged in went to yoville and took all my stuff which some of it was bought with real money.spent all week deactivating facebook and all my email addresses.i blame facebook but i blame yoville more ,it's geting too dangerous to do either and the fun has gone out of it.

    Anonymous 4/4/10 3:14PM

  • FB customer service is the worst in the industry. They delete friend and business accounts based merely on accusation even after the facts have been presented.

    Hopefully the next social network will learn from the errors of FB.

    Fed up with Facebook 4/4/10 2:12PM

  • Facebook's lack of customer support plus them messing with their own customers privacy settings,friend requests and more is going to get them to the point where no one will use facebook because of their lack of professionalism and no to menchine the dangers of using it!!I Mean them taking control of peoples pages and changing things and telling you some one wants to be your friend when they dont this stuff is wrong!!!!@@#@!!~

    Anonymous 4/3/10 7:42PM

  • I dont think facebook should be sending fake friend request. Like for exsample it will say "amber wants to be your friend confirm"When in all reality amber never requested to be my friend so I am tired of face book sending fake friend request as friend suggestions that is NOT COOL and screen your friend requests click on them to find out more before confirming it could be facebook's fake friend requests

    Anonymous 4/3/10 7:33PM

  • Facebook customer service sucks. No response to months and months of trying.

    Anonymous 4/3/10 1:35PM

  • If my account is not reenable very soon I'm going to be one more person on the FB site creating SPAM accounts daily. I've been a loyal member of facebook but this service is just rude and uncalled for. I will dedicate my time into cutting down the name of facebook if they do not show me immediate change. This is the way, follow me.


    David

    David J. Brown 4/3/10 5:39AM

  • Facebook removed my page because someone complained about it (my business competition) and they never even thought twice about it! Complete B.S! Facebook will regret treating people this way when we all find an alternative source!

    Summer 4/2/10 11:19AM

  • Facebook customer service is horrible!!! Emailing their help desk is useless. They Never answer!!! I'm going to check out Twitter to see if that is any better.

    Anonymous 4/2/10 10:57AM

  • PS
    Facebook 'Help Center' proved useless, I have tried to contact them via this link several times, still waiting for response after several weeks.

    Anonymous 4/2/10 9:19AM

  • I also have my account 'temporarily' suspended due to 'phishing' but all attempts to contact the facebook Team have failed. I have sent many, many mails but have not received an access code, a new password or any response at all. My first email must have been weeks ago. I have not found the proper customer service address, it is very difficult to receive help. I am extremely disappointed. It seems like I will lose all my new found friends again because I am not able to access my facebook account or contact my friends from my facebook list.

    disappointed 4/2/10 9:14AM

  • My account was hacked on March 30th with the same London scam. I've been emailing Facebook for three days now and they've just stopped responding all together. I just want my old account back and I feel like if I could get someone on the phone I could get it all straightened out. But do they offer phone support?? NO!

    Anonymous 4/2/10 7:36AM

  • My account was hacked last weekend and after reporting it they Disabled my account too. I have not had a single response back either. Is it time to start going to another place? I was one of the very first to be on facebook and after "building" a large friends base this is how it ends? Do they even have a CS???

    joeR 4/2/10 6:14AM

  • Response to Gordon who had his Zynga Poker chips hacked. You need to call Zynga Poker at 800-762-2530 for help. Chose the billing dept option & you will actually get live people that want to help you. They also have an email that you can access from the Zynga poker site as well.

    Patricia 4/1/10 6:51PM

  • After reading these comments, I am resigned that my Facebook account is a lost cause. It makes me really sad because Facebook helped me to connect with people I never thought I'd see again.

    seawitch 3/30/10 3:11PM

  • My Facebook page has been down for 5 days now. I sent them an email to disabled@facebook.com like they suggested. I immediately received a standard email that they received my email and would get back with me. Since then I have sent emails daily and not received another return email acknowledging anything. If I did something in error then Facebook should at least let me know specifically what that it was and "suspend" my account to give me time to correct any problems or misunderstanding of their rules rather than this possible permanent disable. There appears to be no one who cares about taking care of the customer at Facebook. Remember, there have been many other companies that started off as giants only to get cut down to size because they didn't take care of the people who helped get them to the top. It could happen to Facebook also (remember when MySpace was the place to be?).

    Britton Masonic Lodge 3/30/10 10:31AM

  • My account was deactivated without notice for no reason about 48 hours ago. I've sent countless emails to multiple Facebook email accounts I was able to dig up on Google. I haven't had a single response since sending out a good 10-20 emails... I am very unhappy with Facebook's customer support!!!

    Anonymous 3/29/10 8:52PM

  • Let's just face it Facebook is clueless. It's time to find an alternative.

    Anonymous 3/29/10 8:09PM

  • My niece is having a nightmare with Facebook. Someone downloaded pictures off her Bebo account a couple of years ago when she was 14/15. She had the account closed but now someone on Facebook (more than likely the same person) is using her pictures and passing them off as her own. They have a picture of her as their Profile picture and have put some vulgar, suggestive comments in their album. This person has been reported over and over yet Facebook have done nothing at all. It is beyond a joke. The Police have been notified now as some of the stories coming back from 'friends' who have suspicions about this person, are scary. Facebook goes on about protecting it's users - what a joke! Please does anyone know of a direct number we can call?

    Tishy 3/29/10 12:05PM

  • I am horrified by the lack of support I have been given by FACEBOOK. They are terrible. I do not even know how to get in touch except by filling out forms that never get replied to. My account got hacked and I feel completely powerless. But I am more upset that nothing is being done to help me or the countless others whose lives and identities have gotten into these criminals hands. Facebook- you guys suck and you better work on your customer service. I have gone to the BBB and sent info to the FBI's phishing group- is there anyone else to go? Can someone ensure that these social sites protect and serve their customers?

    Kira Myerson Shapiro 3/29/10 9:33AM

  • It somewhat makes me feel a little better knowing that I am not the only one who has not heard back from Facebook. My facebook was hacked into recently, so I reported it and they disabled my account. A week goes by and no response from Facebook. I am a little nervous about Facebook not getting back to you. If they don't have time to respond to your inquiries, how do they have time to protect your information. Scary.

    Kleppy 3/29/10 8:01AM

  • AFTER being "hacked" I disabled my facebook account....however when I did that I was unable to reactivate the account....so I'm out of facebook, and it looks like it's forever, because I got no response after I tried to establish the account again. I've tried to call...but no response.

    Anonymous 3/29/10 7:33AM

  • PS:

    The first time my Facebook account was hacked and the password changed, my hotmail password was changed as well. I emailed Microsoft who emailed me back with questions regarding my account, in order to verify that I was the real owner. After that, I received another email with a link to create a new password.
    (it's quite a concern to notice, by the way, that our email accounts and perhaps other of our information can be compromised through Facebook).

    This time, my Facebook account has been hacked and simply disabled! Luckily for me this time - sort of speak - my hotmail password has not been changed. The "funny" thing is that my Facebook account, now disabled, has apparently been hacked by the same hacker: I recognize the email address which appears instead of mine when I try to log on. How can Facebook not be able to prevent the same hacker from striking back? The answer is, they simply don't bother to try. All they had to do is block that same email address: I'm almost certain this is feasible somehow.

    But anyway. Has anyone ever received a reply from Facebook? I'm just wondering if they ever answer at all. Two weeks since my account was closed, and still no reply for me..

    what is this? 3/28/10 3:29PM

  • I love how Facebook insists their help center is the best way to get support... when its the most incredibly unhelpful tool for people who need real support and not a FAQ.

    Stryse 3/26/10 9:13AM

  • On 3/25/2010 I logged onto my Facebook account and there was a posting from a game site Zygna Poker. It had all the offical appearance of the real web site. I entered the website and immediately was directed to enter my email address. Before I knew what had happened my account was hacked and all the money to the game website was gone. This was several hundred dollars I had paid to purchase chips. Facebook will not answer or give me a way to contact them, even though it was there website that was used to launch the hacking. Something needs to be done to at least make Facebook address consumers concerns about criminal activity, not just turn a deaf ear to it's users.

    Gordon 3/25/10 7:23PM

  • Last Friday My Gmail account was hacked by a scammer who was using it for the money transfer scam. They were also able to access my Facebook account as well. Shrotly after this happened I contacted Facebook and made a report that I had no access to my hacked email or facebook account as th epasswords have been changed. The account was blocked later that day.
    On sunday morning I was successfully able to guess the answer to the New security questin the hacker used on my email and regained access. I altered all their changes and since then I have been sending at least 2 emails per day in an attemptget some kind of response regarding what has happened since my report. However I get no response. I still continue to wait and I refuse to get a new account as I had a lot of info on my facebook account. it is rather frustrating getting no response from these emails.

    Destress 3/25/10 11:39AM

  • My account was also disabled without any explanation. I sent several inquiries to Facebook, but no one ever bothered to read and respond to me. This is the worse Support I've ever seen from any website! With all the hackers and viruses going around in Facebook nowadays, it may in fact be a good thing that I can't use it anymore!

    My account was hacked several times. A hacker would log in to my account using a false email address and password. How could he or she do this? I am not sure, but it didn't seem to be difficult! I've never encountered similar issues with Microsoft or Google for instance, or any other web sites that I use. For such a large users' interface, Facebook should have security measures in place to protect its users. Google, for instance, is able to see when someone else is trying to log in to your account. Facebook apparently can't do that. It seems to only be able to disable your account (without notifying you)!

    I realized that I used to enjoy Facebook a lot more before anyway. Ever since it was "re-designed" (with that awful web design by the way) and all these commercial ads were attached to it, I didn't enjoy it that much anyway. I continued to use it, only to stay in touch with friends and family. But instead of improving over the years, I noticed that Facebook had regressed in many aspects: in areas such as functionality, and now security, it undoubtly lacked competence. It got bigger, but not better. I must agree with you.

    What is this? 3/25/10 10:57AM

  • This is absolutely the worst case of customer service I have witnessed in all my life. For such a multi-million user social networking company, you would think they would have figured out the logistics of how to properly run a company. It is going on day 6 now that I have yet to hear from a Facebook employee about an incident which involved my account being hacked into, 8 of my FB friends told I was in dire need of help after being mugged at gun point leaving me stranded in London. Unfortunately, one friend came to my false rescue and pursued to wire the scammer $980. I was fortunate enough to stop the transfer before any money was stolen, however I was punished in the end when Facebook disabled my account with no correspondence with me on the matter what so ever. Now one of my main sources of promoting my business, networking, and staying in touch with old friends and loved ones has been taken away with no chance of knowing when I will have it back. This is entirely inappropriate and unethical behavior for a company with such stature. I vote Facebook one of the worst, most unhelpful companies of 2010.

    Szakolczay 3/24/10 9:19PM

  • Unreal. I can't post to my profile or my friends walls. I keep getting a pop-up warning that states "Some content in this message has been reported as abusive by Facebook users. " - Seriously, my account is G-rated. All I ever do is talk about my family and my girls. I can't even post "hello". I keep trying to contact facebook through the "help center" but that is absolutely no help. I guess thats what we get for a free social network!

    lumar697 3/24/10 5:58PM

  • Look like I am joining the ever growing list of people that have had their profiles deleted, disabled and hacked! THANKS FACEBOOK! You use to be a great thing out there and all we get is heartache and heartbreak! I had so many contacts and networking clubs, blogs, discussions, photos, and God knows everything else. And ONE CROOKED FACEBOOK FINGER to place me in a Facebook BOX...what BS! What kind of company is this? How long can this insanity last? I'm out of my mind...and suicidal that no Facebook personnel will listen to my woes and move their crooked finger to "enable"! I don't even have a clue as to what might have happened. THey SAY they give warning...LIES!

    serket jewelrygirl 3/24/10 1:49PM

  • My issue is also with being hacked. I think my computer has a virus because of FB. I can't get to the customer support pages on my FB account to even address the issue with someone. It is so disappointing not to be able to speak with someone regarding this issue. I have changed my password multiple times. The hackers manage to get my new P/W each time I change it. I deactivated my account and reactivated it last night hoping this would resolve the issue. So far, nothing! I can't access the FB page at work. I am quite disappointed and will probably deactivate my account for good. I was enjoying being able to keep up with old HS friends, etc. but it's not worth getting a virus on my computer. Yes, I have current McAfee virus protection! FB really needs to do something about customer service!
    Disappointed :(

    Robin Bailey Thrailkill 3/24/10 12:46PM

  • I am been trying for two weeks to get my account login reactivated after it was temporiarly suspended for no reason. Customer service is non-existent and I don't think anyone reads the emails that can be sent through their help center. What's even worse, is that I can't even get into my account to deactivate it. The account still exists and my friends can post to me, I just can't gain access to the account. Stupid facebook, commom sense would tell you that if the account is deactivated, it should be unaccessible.

    Anonymous 3/24/10 10:24AM

  • I have now joined the ranks of the Facebook lock-outs. They have sent me 4 requests for a scan of my driver's license, ostensibly to prove that I am me. (how will that do any good, they didn't have my driver's license info to start with.) I'm not sure if I am being scammed by somebody masquerading as Facebook Security, but I sure haven't seen any action from Facebook.

    Anonymous 3/24/10 10:08AM

  • I too had my account unceremoniously deleted. I was willing to deal with online communication to their offices, but I only got the "we have received your request" email and nothing more after contacting the appropriate email address.

    Its been weeks and no contact has been done. The above phone # is useless, with it just giving you more of a run around. I suppose I can count myself on the list of many who have lost accounts due to no real reason at all from facebook staff.

    -Kat

    Selina Kyle 3/23/10 4:12PM

  • I disabled my facebook account voluntarily and someone keeps logging in and reactivating it. I would love to know who it is, or at least just get an ip address, but facebook has almost no customer service. For all of you who store important information on facebook, all I have to say is what were you thinking?

    okcomputer 3/23/10 12:56PM

  • I HAVE FOUND A SOLUTION!!! (Please pass this on) I was unable to log into my FB account for @ 6 months. My password was changed and when I clicked on the link to fix it I would never receive the email to reset the password... countless emails to facebook Support, with no reply.. I found out that Facebook is a member of TRUSTe Simply go to their website and fill out a claim against facebook, (read the faq at TRUSTe first) You have to clearly state in your complaint why FB is violating your online privacy. TRUSTe will give FB 10 days to reply and fix your problem. (I had an ACTUAL person from FB contact me and fix my problem within 7 days!!!!! A MIRACLE!! LOL PLEASE PLEASE PASS THIS INFO ON!! I know there are 100's of us out here in the same boat, It is frustrating and heartbreaking to lose all access to your friends and private info!

    becky 3/23/10 11:31AM

  • My account was also disabled on yesterday because of some dumb overseas money scam. Some much needed information was on it that I now cannot get to thanks to the gross inability to get in touch with them. To call me frustrated would be the understatement of the year. I cannot even get in touch with the contact because the information was all on Facebook.

    Good job FB.

    irissamarie 3/23/10 8:47AM

  • Facebook has rhe worst (ie non-existant customer support) of any prgram on the internet. They appear to be absolutely unreachable. I was screwed out of hundreds of dollars playing a game on facebook, when they deleted my access to the program. They do not post any way you can reach them for reconciliation. My current opinion of threm is that thery are running an internet fraud shop!! If they fix my problem, I will be glad to retract this statement.

    tom 3/22/10 7:25PM

  • My brother's account was hacked by an unknown person. They are pretending to be him and contacting his family and friends. They don't want money they just want to be him. They are also posting false and derogatory statements on the page about my brother. He emailed back and forth with a Facebook rep who has locked both the false account and the new account he had created. Now we can't get in contact with anyone to resolve this problem that has existed for over 3 months. A live CSR would solve this problem, but they don't offer that. Facebook needs to get it together or they will lose many users.

    nikpas 3/22/10 11:13AM

  • Myself and numerous others have had our accounts disabled recently due to HACKERS that have taken our Log-in information, sent messages to all of our contacts saying we are stranded overseas,lost wallets,phone and to send money.Maybe I should Thank them for releasing me from the daily chore, Good Luck to all with restoration

    Roger 3/21/10 3:54PM

  • My friend Kerri, got her account disabled for no valid reason I can find out. She needs her account back and Facebook needs to be more accountable to it's users if it expects us to trust and continue to use them.

    Dragon Lady Dana 3/19/10 8:36PM

  • I am please to be on this list of ordinary people who have had their accounts disabled as well as many unanswered emails from Facebook. My account was HACKED on March 4,2010. Story is pretty much as a few others have posted, and I, several times. HACKER began contacting my family, pretending to be me, and ask for MONEY to get me out of a foreign country.

    Message here folks...KISS YOUR ACCOUNT GOODBYE.
    Forget trying to get The Facebook Team to reply to your repeated requests for information. Forget that Facebook has treated you like common dirt for NOTHING YOU HAVE DONE WRONG. Forget that Facebook Security exists. Forget that Facebook is an island.

    Most of all, forget about the real stress that you have had to endure over your individual problems and account concerns.

    However, do remember this: FACEBOOK DOES NOT CARE ABOUT US ON AN INDIVIDUAL BASIS. Most of all please remember that FACEBOOK SUCKS.

    Lazurus 3/19/10 8:26PM

  • I have the same problem as Atomicpretzel..My son's account was disabled because it said he had the wrong highschool..he didn't...what the heck!! so I tried to find a way to contact FB...hmmmmmmm can't do it!! You would think FB would have better customer service...very sad!!!

    Frustratedparent 3/19/10 4:48PM

  • Someone has posted a fake profile twice with pornograhic photos of me and friend requesting family and friends. Facebook has done nothing to help. I can't even reach them.

    My full name 3/19/10 9:46AM

  • someone has set up a facebook account using my photos to portray themselves as their own! who can i call and have this addressed immediately??? why is their no customer service to assist me in dealing with this!!!!

    Anonymous 3/18/10 4:24PM

  • someone has created a fake profile using my name and some of my photos. and its like a porn profile.my and lots of my frienda reported it as a fake but facebook sill not do anything about that profile iam so upset.

    kumarage 3/17/10 8:41PM

  • My band's page has disappeared with no warning. We had close to 1000 fans and kept all our videos, photos, and event info on this page. All of a sudden it is just gone, and there is absolutely no one to contact at facebook. I have tried everything. It is very frustrating.

    LH 3/17/10 7:47PM

  • My account was disabled for no reason. I tried to get it back by going through the hacked account process and got it back and every time I log out I was disabled again. There is no way to contact facebook, as far as I can determine. I have emailed every way I can with no response. I wonder if this counts as wire fraud?

    Anonymous 3/17/10 10:49AM

  • Facebook does indeed suck - had my account hacked by persons unknown - a old friend was conytacted via chat by the hacker pretending to be me, "I" asked him to wire "me" $929 to pay my hotel bill and get a cab to the London airport after being mugged. My firend was not happy with the answers he received during the chat so he called me. Lo and behold I was hacked and he was being scvammed. At the time I changed my password, ran every scan I could on my laptop, deleted a key logger (that I know I got from a damn facebook link), changed pw again, reran the scan, came up clean, and changed the password again. Later that same afternoon my account was disabled. Repeated attempts to contact have been ingnored...damn frustrating.

    dapastaguy 3/17/10 3:36AM

  • We have a friend in France that disappeared last week and now her FB profile has been deleted as well. We are trying to get hold of Facebook in order for them to check the details of her account but we can't get hold of anyone. We are actually now in the process of contacting Interpol as this is serious and she might be in danger, but it just shows that Facebook is just another money making scheme with no customer support!

    Worried 3/17/10 2:39AM

  • My daughter's facebook was disabled for no reason. They keep sending me a generic email saying "The email address from which you are writing is not associated with a Facebook account. We will not be able to assist you with your request until you respond from the email address that you use to log in to your account". I have logged onto my daughter's facebook numerous times with such email. Does anyone have any ideas on how I can get through to these people????

    Sherry 3/16/10 12:52PM

  • My son's FB was disabled because apparently he had the wrong highschool? Like They know. Now there is no link or info to get it back. The links they have you go to just tell you to correct the Highschool, but how can you do that when it wont let you log on?

    Atomicpretzel 3/15/10 3:26PM

  • It is literally impossible to get Technical Help from Facebook. Emails do not work, you can never find your problem in the "Help" section and they do not take telephone calls.

    John24 3/15/10 10:43AM

  • My account has been disabled by mistake. I sent a lot of emails to facebook support and... there was not a response. Their customer support is the worst.

    Anonymous 3/15/10 9:41AM

  • I have been hacked by someone who has stole my poker chips, cant access my FB account or emails have contacted facebook directly 3 times now with no reply!!! Come on facebook at least have the decency to reply to me.

    rach 3/14/10 3:09PM

  • I am currently dealing with a complete and utter hacking situation and invasion of privacy. Doing everything asked of me and the person is still doing as they please. Phone conversations are wasting my time. "PRIVACY" concerns were brought up, but yet having someone invade mine and my loved ones is of no concern to them!

    OGREhatesFB 3/14/10 1:36PM

  • Can someone help me please! Facebook, your helpdesk stinks!!!! I emailed you guys and still no one has gotten back to me!
    All of a sudden, my facebook account is doing the strangest things. I can't join groups, write comments or messages or access most things. I use and need facebook regularly for my animal activism!
    What is going on??

    Anonymous 3/14/10 11:01AM

  • I, along with 50 or more of my closest friends, submitted complaints to Facebook to have slanderous comments about me removed from their site. After weeks of no response from Facebook, we began trying to delete our profiles but have been allowed to do so.

    Anonymous 3/13/10 6:34PM

  • Reply to mark visani 3/12/10 10:52PM:

    Customer Service is Customer Service whether you pay a fee or not. I feel the end results would be the same, just as you and I are finding out my friend.

    Lazurus 3/13/10 5:22PM

  • HACKED FB ACCOUNT UPDATE:

    Two weeks later and NOTHING.
    NO Communications from Facebook Team (of losers )
    NO REPLY to the 12 emails I have sent asking for HELP and RESPECT as a FB user and customer.

    ANOTHER PAGE has been removed from their Technical Report Manual ( now down to 2 ).

    TIRED of feeling rejected and being treated like a common piece of trash by Facebook.

    Lazurus 3/13/10 5:03PM

  • My personal account was disabled yesterday. Their website suggests that I used a business name to open it. Funny, they had no problem excepting money from me when I advertised with them. I now have no access to my friends and family. I've email for them to reinstate my account. So far, nothing. What a shame. You would think that they would give us a forum to speak to someone. Would they give us better served if we paid a monthly fee? Facebook gives a lot of us a lot of pleasure. What a shame!

    mark visani 3/12/10 10:52PM

  • my wifes FB was suddenly deleted with no warning and yes I have funded quite a bit of farmville also, I am starting a class action lawsuit but I need people to step up. Email me at the listed email address, believe me this is real and my wife is pissed off, she has had her account for over 2yrs. Thank you

    crashoveride 3/12/10 10:25PM

  • you really need to have a better coustomer service,iwas in hospital now i am home now my account is disabled why i have not even been on???i would like a an answer

    Anonymous 3/12/10 1:21PM

  • My scumbag ex posted an explicit video of us, I've reported it to facebook but it's still visible. Why don't they have a # for you to contact about this mess? This is ridiculous as they clearly state in their TOS that you CANNOT post any pornographic material. Facebook SUCKS! I WANT THE VID REMOVED!

    Anonymous 3/11/10 6:28PM

  • Facebook has allowed a group to give false information out. "Save Ghost" is a huge fabrication and all anyone would have to do is contact Clark County Animal Control or LVMPD and see that their story is a lie. Now people are putting on that page that my children and husband should suffer the same fate as that dog and be shot. REALLY????!! If facebook doesn't not remove that page, especially while all these suicides and cyber bullying is out there, this is ridiculous!! Facebook should be ashamed of themselves. No wonder you can't contact them by phone.

    rln421a@earthlink.net 3/11/10 3:37PM

  • Facebook should be banned from doing business altogether. I, too, was a victim of the infamous UK scam in which someone hacked my account, pretending to be me, and engaged in chats with friends to try and extort money from them because I had been beaten and robbed while in the UK. Subsequently, my account has been "disabled". I have no idea how to reach a "live" FB representative who can help restore it. No phone. No email. No way to contact FB at all. Does anyone have this info? I think it's time to have a cyber space rebellion against Facebook to get them removed althogether!

    nagems 3/11/10 3:04PM

  • A former employee created a Facebook page for our business and it is impossible to contact Facebook for help. This is ridiculous. I need some help and they have structurally blocked it out because they're big and they can. Shame on Facebook. Help me out!!!

    David 3/11/10 11:53AM

  • im disgusted with facebook. i was on FB playing farmville then out of nowhere my account said log in again. i checked the url and logged in and was told my account was disabled. i contacted facebook and they responded 9 hours later with an email saying they cant help me till i respond withh the email to my account. I ALREADY DID THAT!!! WHAT IDIOTS.. i had just spent $$ on farmville so i guess ill have to eat that too since they dont care to help in a timely mnner.. horrible customer service.. HORRIBLE

    LYONSTAMERRR 3/11/10 5:44AM

  • My account was recently Hacked. Someone requested a EMAIL CHANGE on my account and Facebook allowed this to happen. Now my account is in total suspension. Seems they want to place the responsibility on me for Malicious Software on my workstation. They even went as far as to suggest my EMAIL ACCOUNT was compromised. NOT! I reported this incident withing 45 minutes after my wife sent me an email stating that someone was on chat asking for money to get me back from LONDON! I was asked by Facebook to send an email with a scanned ID ( in this case a drivers license ) and answer a few questions regarding my DOB and residence. DONE. A week later and I am nowhere with Facebook after COUNTLESS EMAIL and sending all correspondence that has taken place with each of my attempts for some answers..but all I get is a reference BACK to the link from which I submitted the initial HACK. Geese...somebody must have removed all pages except 1-4 of their TECHNICAL SERVICES MANUAL used by the Facebook Team ( of losers ).

    Lazurus 3/10/10 9:40PM

  • The only day i enjoyed facebook was the day I created the damn account. Once I logged out and tried to log in again, an error message pop out! It's been 3 months and facebook has done nothing about it!!
    SCREW YOU FACEBOOK AND ALL YOUR STUPID TEAM!

    Diana91 3/9/10 1:47PM

  • 2 weeks ago Facebook disabled my account with NO warning. I went thru every step possible in the "help" section. I have never received an email concerning the issue. I had an old account that was unused for 2 years I had cancelled. I was able to go back to the old account which was STILL active and start using it again but I have lost everything on my main account and Facebook could obviously care less.

    Thoracias 3/9/10 12:12PM

  • I am having the same thing and I do not have any information on how to contact facebook at all. I am hearing it from other people that I am still on there when I cancelled four months ago. Do you know how to contact them?

    Anonymous 3/8/10 6:19AM

  • The same thing happened to me!!!! A person created a FAKE profile of me using MY name and MY picture!!! I spent 2 weeks in various E-mails with FB and they did NOTHING. They told me that if my problem wasn't resolved to contact them again!!!! Of course it wasn't resolved, someone is impersonating me and FB will not shut it down!!!

    Anonymous 3/7/10 10:11PM

  • Some one is creating fake profiles of me. I had a open profile they created a fake account use my information and picture. They then pasted a link to my front page and blocked me. When you are blocked I can not search for these fake profiles. I have to open another account to see them. When the link is pasted on your front page people can see it on my wall but I can't see it because I have been blocked. This is crazy because the link to my fake profiles are on my wall. I need to talk to facebook this is a big issue and a loop hole. I should always be able to delete links that are pasted on an open profile even if I have been blocked. My profile is private now but my friends have befriend this fake profile and these person is saying things about me.

    Anonymous 3/4/10 2:23PM

  • I find it interesting that there are several complaints regarding the same issue - FB doing absolutely nothing about others stealing photos, creating fake profiles w/ those pics, drawing vulgar things on the pics, and each time I've attempted to "report abuse" NOTHING IS DONE! Now, there is NO way to contact a human being to assist. You better straighten it out, or you'll find yourself in a class-action suit. Seems it has irritated more than just me........

    Anonymous 3/4/10 12:26PM

  • I have had someone set up a account and are using horrid personal photos of myself and sending it to everyone in the town that i live, face book has done nothing. I am finding many little loop holes and am slightly closer to a actual court hearing involving face book.....

    Anonymous 3/3/10 11:05PM

  • I Have Been Using Facebook For Sometime. And Some People Have Been Making Threats And Slandering Me.And I Have Tried To Contact Facebook. But There Is No Email No Mailing Address or No Phone Number For Facebook. I Have Tried Reporting These People But Reporting Doesn't Work. Plus I Found Out Facebook,Tracks Everyones IP Address,Web Browser And Sees What Websites You Have Visited.That I Have Confirmed.Another Thing Is That Facebook Has Accessed Peoples Personal Info Including Banking Account Info.Off Their Computers. I Have Heard That There Are Pending Lawsuits Against Facebook. And They Are Being Investigated Too.

    Anonomous 3/3/10 4:14PM

  • Well, after reading these comments I see no point in telling Facebook that my sister in law set up an account on Facebook for my husband without his knowledge. Then when he confonterd her about it, she denied it. Funny thing about that is that it was only her family members that sent him requests to be friends. So no I have at least password protected it so she can no longer access the account. Talk about family.

    Anonymous 3/3/10 8:40AM

  • Well, my niece is being publicly flayed with a a verbally abuse hate page posted on FB by someone she has offended in high school. Someone even sugggested she take her own life. We have made several hundred reports about it over the last few weeks through all of our friends and family (and their friends and family) and FB has not taken any action to remove this page. We have taken it to the local authorities and plan to take it to the local TV stations as well if FB does not do anything about this.

    Anonymous 3/1/10 2:58PM

  • Well... two years ago I tried to get help on my first facebook page. It's still there... Three times I have sent the request to have my old account deleted. Still nothing. Facebook help is no help at all. If there was a way to sue, I would. I want that account removed. They suck. Don't start another acount or you could be removed. I wish they would remove that old account.

    Jon Bryan 2/27/10 8:01PM

  • After searching through the site in depth, facebook's only way of helping its users is through its "help center", in which users can ask questions and other users can answer. This is absolutely pathetic. Facebook is a multi-billion dollar website, and they don't even have any semblance of a support team. In order to talk to them, I had to pretend to be someone with a $100,000+ per month advertising budget, adn even then all that did was get me in touch with a facebook sales rep, who couldn't do anything. Nice site, idiots.

    Anonymous 2/27/10 6:37PM

  • i have a facebook acount and have tried to contact customer service through email and phone on online and go nothing, i need to have my account removed and on an email address that i no longer have, i know there has to be some way to get help .....i did find an email to find out that mark zuckerberg is the ceo of facebook.. i just tried to email him, hoping i get a response, ii dont think i will, all i want is my account deleted....the bbb does not have any phone info that they could give me, before you join facebook please read reviews on them.

    Anonymous 2/27/10 8:03AM

  • someone has set up a profile pretnding to be me they have used my photo and my name no matter how many times iv tryed to report it it never works i have no faith in face book i atleast thought that they could help if some one was pretending to be you and was sending aload of emails to people!! i truly think that people who have been in the same situation as me should forget trying to get help off facebook and just tell the papers that facebook let you down this is what ill be doing!! so just want to say thanks facebook for nothing !!

    Anonymous 2/27/10 4:16AM

  • I have to Facebook response time as totally inefficient! I have been trying to get my account restored since a hacker blocked me with the "My Predicament" scam yesterday. All of my contacts have been compromised and hounded for money. Facebook is going to get sued when someone sends money to this scammer.

    atldebbi 2/26/10 4:40PM

  • There is no customer servie or "user' service as they like to call their customers. My account was disabled as my yahoo acct was hacked. Yahoo resolved the problem in 2 hours. I have been trying to get resolution or even a respone from fb for 6 DAYS with no luck. If anyone has noticed, they could care less as most companies monitor blogs and try to help people trolling the internest trying to get help. Mark Zuckerberg - you are no Bill Gates - go to B school and learn how to run a company!

    frustrated 2/26/10 4:16PM

  • I think I have the same problem you're having.
    The e-mail address on my mobile account is not mine and somebody is using it to send out virus and malware links. I have tried to contact to do something about this and no response. Their Tech Support or help is terrible.

    Keith Williams 2/26/10 12:03PM

  • same thing here, i go to fb. and have to confirm my email address. the code doesnt come to my email account. i think i will try the delete my account and start another one... maybe that will fix it... i might have gotten a virus on fb. which seems to effect that application only. my friends dont seem to be having problems except accessing the applications and games part so i dont know what is going on with fb. maybe the china syndrome is haunting US market as well!!! if anyone gets a number or a contact info please post it for the rest of us!! thanks....

    candlderosier 2/25/10 8:30AM

  • There is a person on facebook who is impersonating me. He/she is using my first name and my date of birth and I reported it, a couple of my friends reported it as well and how many days later STILL NO PROGRESS!!!i wan the person's account to be deleted as soon as possible.

    s 2/25/10 2:00AM

  • My account was disabled on January 31st. I have emailed them everyday, to multiple email addresses, and have yet to receive any kind of reply at all. I have read and reread the Statement of Rights and Responsibilities many times, and still cannot find any reason for my account to be disabled. I am not a spammer, nor have I solicited anything. Their lack of response is absolutely unacceptable!

    Te Aito 2/23/10 7:24PM

  • The help centre, whatever they call it is useless. There is a person on facebook who is impersonating me. He/she is using my first name and pictures of me and I reported it, a couple of my friends reported it as well and how many days later STILL NO PROGRESS!!! This person is talking to people and adding all MEN who could be potential stalkers and rapists! What if they recognise me on the street? and something happens to me? will facebook ever care about it? that they didnt do ANYTHING to help prevent something like that happening? by then it would be too late! Act now stupid facebook people before things get worse.

    zenamt 2/22/10 7:45PM

  • Twice 2 different people googled my name and were directly led into my facebook account..no account name or password requirement. They were simply in my account and were able to review me and any others related to me. One of these is an extremely dangerous man and he "fell in love with me". Leaving flowers at my door, watching my windows, following to after worth entertainment such as pubs.
    I have been seriously and dangerously compromised by this access...which still exists.

    Anonymous 2/22/10 10:29AM

  • I haven't been able to log into facebook since November, i have done the password thing hundreds of times and it never emails me and when i try "email isn't receiveing request to change password" that doesn't work either. All facebook have had to say for themselves "we can see since your request that you have succesfully logged into facebook and the matter is now closed" why would i keep emailing if it worked? lucky they dont have a telephone number. not happy.

    Anonymous 2/22/10 8:42AM

  • Similar to other comments, I cannot access FB. The session keeps "timing out" and I cannot access any of the site's features, including games. What up??? The article in USAToday a couple days ago said there was a worldwide "glitch" but that it was fixed...it's NOT fixed!!

    Anonymous 2/22/10 4:35AM

  • I have been stuck in a loop for 2 days now where I cant get logged in, FB keeps directing me to a login page, if I can get in I log out again in a few minutes. I cant access any apps, Anyone have any ideas??? FB tech support page is horrible!!!

    Anonymous 2/21/10 7:55AM

  • At this moment I'm not happy with Facebook.
    It keeps rejecting my password and the ID
    code sent to me via email. I've spent hours
    trying to access my account and have not been able to. I AM FRUSTRATED AND UNHAPPY AND AM DIZZY FROM GOING IN CIRCLES RATHER THAN HAVING MY PASSWORD PROBLEMS RESOLVED!!!!
    FHW

    Anonymous 2/20/10 9:16PM

  • I just signed up for Facebook this morning. I did not notice that when I entered my email, I transposed two characters. My page is up and friends signed up are responding, but I cannot reply to them because I have to confirm my e-mail address first. I cannot, because the confirming address is being sent to an e-mail that does not exist. I tried to "change" my e-mail address in Account Settings, but it tells me I can't, that that e-mail is already set to that address, but it's not, because I have had the confirmation e-mail resent many times and it has never arrived. I am so frustrated. This is why it has taken me so many years to sign up on Facebook.

    Anonymous 2/20/10 1:57PM

  • I HAVE FOUND A SOLUTION!!! (Please pass this on) I was unable to log into my FB account for @ 6 months. My password was changed and when I clicked on the link to fix it I would never receive the email to reset the password... countless emails to facebook Support, with no reply.. I found out that Facebook is a member of TRUSTe Simply go to their website and fill out a claim against facebook, (read the faq at TRUSTe first) You have to clearly state in your complaint why FB is violating your online privacy. TRUSTe will give FB 10 days to reply and fix your problem. (I had an ACTUAL person from FB contact me and fix my problem within 7 days!!!!! A MIRACLE!! LOL PLEASE PLEASE PASS THIS INFO ON!! I know there are 100's of us out here in the same boat, It is frustrating and heartbreaking to lose all access to your friends and private info!

    Becky 2/19/10 4:49PM

  • My account was Disabled Monday.Here it is Friday and 5 emails later I STILL have yet to hear from them. With all the time sensitive games they have,this is just unacceptable.

    Anonymous 2/19/10 1:22PM

  • I've tried to log into face book after I got this friend request and every since then I can't log into my fb account. WTF is up with this? Fb said it will be a few hrs but no such luck. I've even tried to reset my password and can't do that!!! Can someone help me out????? This is bs!!

    Anonymous 2/19/10 11:34AM

  • my facebook account disable too.. i ddnt know what to do.. they disable my account for no reason. and i tried many times to contact them but they ddnt reply on any of my msgs.

    chelle 2/18/10 9:16PM

  • my facebook acct does not work at all my password and screen name has been hacked waitng for an ans for three days , wrote letters as well please hel[

    jonathan butterman 2/18/10 6:59PM

  • "an error message saying my domain has been deemed abusive by facebook users"

    I got the same message. Seems Facebook is blocking certain domains. For instance, they blocked spamex.com and xemasp.com somewhere in 2008. I am (was) using a free domain at cjb.net. Now I can't access my account and if I try a message via e-mail and it contains "cjb.net", it's blocked.

    I've contacted Facebook and offered them a new e-mail address. (Now let's see how long it takes them to react...)

    Nomen Nescio 2/18/10 2:15PM

  • I got an email from face book about updated account and the email had a Virus. I cant get anyone from Facebook, I have called and sent emails. I need to know what is going on?.I dont want to get Blocked out because I dont know whats going on.

    bb 2/18/10 9:51AM

  • My account was also disabled because it was phished and involved in the "money transfer scam". I've contacted FB with emails and report of occurrence, but they have not returned any correspondence. If your account has been shut down, it may be because of this kind of activity

    Anonymous 2/17/10 1:55PM

  • Signing-up with Facebook is HORRIBLY PAINFUL! I was trying to sign-up the first time with my valid full name and a message popped out stating that my name cannot be approved by their automated system for some reason. Have e-mailed them several times and fortunately they have responded several days after, asking for my scanned digital gov't issued ID to verify that my name is legit, which I did. They would not respond back ANYMORE or at least appreciate they have received it. I have been e-mailing them again multiple times and haven't heard anything at all!!! Very frustrating indeed! No customer support at all!!!!

    aacad17 2/17/10 11:15AM

  • Have been trying to get onto Facebook for over a week, with no success. I need to talk to a human that could walk me through this. Is this a viable operation, or a fly-by-night program that only works if you are really invested in long-term use of the internet? I can't get my password and email address correct. I want to start over only because I can't get it right. PLEASE HELP.

    Anonymous 2/16/10 4:03PM

  • I can't even get a Facebook account. They do not send me a confirmation email and won't let me onto the homepage so that I can go through the Help choice. I copied the email address I gave them and used it successfully to send an email to myself so I know it is correct. I would start the whole process over again if I could but how, when it is so far impossible to get any sort of response from Facebook except rejection or persistent overlooking?

    Salle 2/16/10 1:51PM

  • How do I retrieve deleted photos & how do I stop farmville and other aps from taking over my photo album????

    Ann Marie 2/16/10 11:52AM

  • Ihave not been able to log into my facebook account for a couple of days and have got an error message saying my domain has been deemed abusive by facebook users. There is nothing abusive about my account or my domain but like everyone else I've had no reply from Facebook to sort the problem.

    Elaine 2/16/10 9:43AM

  • I have been able to log into my facebook account now for almost a month. I have e-mailed them at least once a week and haven't gotten a reply. When I try to log into my account I get a message saying e-mail address is invalid. Does anyone know how to contact them to get this resolved. I don't want to create a new account.

    JASMOM 2/14/10 7:34PM

  • they did the same to me. i've had an account for over 10 months just for games. i tried to sign in the other day and it was "disabled".. WHY?!?! i try to email facebook and get no response. i have done nothing wrong with that account and all of a sudden facebook team decides i cant have it anymore and gives me no answer as to why. i am SO mad about this!!! GRRRRRRRRR @$&*#!^% facebook

    Anonymous 2/13/10 9:59AM

  • My dad's facebook page became inaccessible because facebook put it in 'memorial state'. He is alive and kicking but can't access his page because of this.

    There are no HELP files on this problem at all. Well, ONE with a couple of other people who have the same problem that none of the can resolve themselves without facebook's help. This isn't something where you can go 'click on this that or the other thing' to resolve so it just turned into a thread of people who are simply STUCK in memorial state.

    I've emailed info@ last week with no response. The only number listed for facebook is a 650 number that is mostly just a recording. Customer Support , press 1...which, as described...just tells you to use 'help' at the site. Grr. I did use option 7 where I could leave a message...but not without having to hear the spiel twice before finally getting the 'beep' to leave a message.

    Meh, left a message and emailed them again. Frustrating.

    Anonymous 2/12/10 8:30AM

  • i have had a facebook account for 2 year's at least, i have farmville, farmtown, yoville, country life, now for some reason after working farmville to level 52 they suddenly took my farmville account and will not give it back. i do not know why it was taken the ap is even gone, this is wrong, i frankly am getting sick of facebook, then they seem to think we dont deserve a answer for their action's. I wish EVERYONE would drop all of FACEBOOK FOREVER and stick with myspace or another link,some one that will not do us this way for NO reason.

    Anonymous 2/12/10 1:21AM

  • I created an account the very night they "Switched" the look. Ever since I cannot log back on. It says my email address is invalid...even though I'm still getting emails/friend requests from the account I created, to the email address I used to create the account! (the one they say is invalid)

    Very frustrating...I'm not getting any response from help. I say we do contact the media...sounds like I'm not the only one in limbo here.

    Stiff Richards II 2/11/10 6:54PM

  • My Friend's Facebook account was taken over by someone other than her. Now all the posts that were from her have this other person's picture on it. When you click on her name there is no account listed. While numerous attempts by lots of family and friends to facebook via emails...nothing was done and she has lost all her contacts forever. FACEBOOK IS MORE TROUBLE THAN IT'S WORTH!! My suggestion is for all FB users to boycott FB for a full week and let's see what they do about all the problems.

    RetiredNavy 2/11/10 12:37PM

  • I like others am having the site maintenance issue:

    Facebook Login

    Account Unavailable
    Your account is temporarily unavailable due to site maintenance. It should be available again within a few hours. We apologize for the inconvenience.

    Here is where i went to submit a help request with this issue:

    http://www.facebook.com/help/?mail_sent#!/help.php?page=800

    it is the 5th link down, click on it to expand the instructions. I followed them and still had the error after clearing my cache and making sure i had the most up to dateversion of the MS browser software.

    I then used the email link. We'll see how responsive they are.

    St.drewcifer 2/10/10 3:58PM


  • Same problems as everyone else... discouraging and heartbreaking to lose my account and have no response for 5 months. :(

    Becky 2/10/10 3:19PM

  • I locked myself out of my facebook account nearly a month ago, by accidentally clicking a link that canceled an email address change. Now I can't verify my account as this automatic process seems to be stuck at step 2. It is supposed to send me a confirmation code, but this code never arrives. I have sent countless emails to facebook to notify them of this problem, but it appears to be pointless. No one responds. I don't know if there is anyone working on this problem at all. I'm so saddened by all of this, and frustrated at the complete lack of customer service by facebook. I know I can create a new profile, but I would really like my old one back.

    gammer 2/10/10 11:26AM

  • Facebook support team or disabled team are a bunch of idiots who disabled users accounts with no reason and never response to their email and show no respect to its valued customers and that is no way and pointless to invest money inside this FACELESS BOOK....speechless....go to hell customer service...

    Feckless facebook support team 2/9/10 10:47PM

  • I think it is time for everyone to start contacting the media about our frustrations, maybe if this hits the media on a national level facebook will turn red in the face and finally listen to all of our frustrations and do something for a change about it! Kind of a "save face" if they still want to be #1 for networking. If they get enough bad press, they might wake up!

    Lori Anderson 2/9/10 9:25PM

  • Facebook Customer Support is non-existent for one simple reason: If they actually had it, they would have to take responsibility for the terrible, unnecessary, unusable changes they constantly make, causing their users endless hours of frustration until they decide to fix it. This may be hours, days, or weeks. You will not receive any quick reply to an e-mail if you receive one at all. If you do, it will refer you again to the unusable faq pages. The reality is that technology moves quick. If Facebook keeps doing this, a newer, better, more user-friendly company will come along and leave Facebook in the dust with MySpace and the other has-beens. Personally, I can't wait.

    pauld444 2/9/10 4:32PM

  • I also just created a Facebook account last night and now can't log in. Waiting for a response from Facebook Support.

    Anonymous 2/9/10 12:41PM

  • I am totally disappointed. I loved FB but I can't log in and update my status or respond to anyone--so it's useless to me. I wanted to let someone know I'm having the problem--I emailed the info@facebook.com link and nothing. Opening a myspace.

    Anonymous 2/8/10 5:45PM

  • After 12 hours of being down and being discouraged reading all these frustrated posts, I was able to send an e-mail through the Facebook help page. I clicked on the heading for login and passwords. In there I found a link for the maintenance error. In that answer, there is a secondary link buried that gives you the option to email for help. I sent an e-mail and a few hours later when I got home from work, my Facebook was back. Hope that works for your mom. It was done for the better part of the day - but the good news is mine came back. Maybe my experience will give her hope. So sorry about her cancer battle.

    Windkist NH 2/6/10 5:58AM

  • My account is out of sevice for maintence. I have not been able to log on to my acount!! If I don't get back on I'LL TELL ALL OF MY FREINDS TO STOP USING FACEBOOK!! AND THAT INCLUED EVERONE THAT EVEN ASKS ABOUT IT!! From all of the comments, in this forem their's alot of peaple like me

    willard_way 2/5/10 12:31PM

  • I just got the same error message today - account maintenance. It took all day to try to find a way to contact customer service on Facebook. I did not do anything to violate their terms either. I sent an e-mail to infoa@, but based on everyone's comments in this thread, I don't expect to hear back from them. I'm going to chalk it up to - you get what you pay for. I'll live without Facebook if that's the service they want to give. And I'll tell 10 other people as well.

    Windkist NH 2/5/10 12:25PM

  • My personal profile is still up, but I started a company page for my kids clothing line and it mysteriously disappeared last night. Just sent my first email, but am worried I'll get no response after seeing posting after posting complaining about their customer service. When I click the link, it just say its unavailable. Doesn't show the company page. I would prefer a number to call for tech support or customer service.

    kzastoupil 2/5/10 11:41AM

  • To Facebook , I really think it's not fair that you delete people or have someone report you over pictures . As in my case someone reported me saying I send them X rated pictures and it's not true . If thats the case need to check on ever one profile and take your pictures and quizs . They are very nasty to see that on line for people and kids to see . So I like to have my Facebook back because if not thats fine . I found out From Ga. that Facebook is charging $19.95 a month March the 1 . If thats the case , I'm not paying a dime for it , and I will tell other people I know . It was all over the News in Ga . And found out to in Tennessee you are charging $3.99 . So I hope people out there learn and say NO . Like I say companys in this world trying to get money out of hard working people , '' TRUST NO ONE '' !!! Thank you and have a good day .

    Gina 2/5/10 11:35AM

  • omg, i feel the same! practically all of these stories apply to me! my facebook just mysteriously disabled! i am basically invisble on facebook! what is the deal! i was mortified when i found out! i have sent msgs upon msgs and they have yet to respond! has anyone found a resolution?

    Anonymous 2/5/10 11:20AM

  • Well it's been about 12 hours since I've been able to access my Facebook account, I too have the dreaded "Your account is temporarily unavailable due to site maintenance." and all my friends and coworkers aren't having any problems. They say they can't access my page either, told the account is down for maintenance. So. I'll wait til tomorrow and then decide whether or not I want to start a new account. Thank goodness I'm not one of those people with 500 or more friends. I'd drop it completely if not for the fact that I don't have email addresses for all the people I had. Sure would be nice to get an explanation, but reading this forum pretty much kills that hope.

    Anonymous 2/5/10 9:43AM

  • I opened an account with Facebook yesterday. I could log in and add pics and information, and I could see friends who requested access to my site, but everytime I tried to comment or respond to a comment, I get this message that my email has not yet been confirmed, so I can't connect with my friends. When I tried to follow the link they sent me in email, the link didn't work. I cut and pasted the URL to WORD and clicked it and it worked, but all it did was take me to the Facebook login page. I logged in, but the same message still appeared on my account, and I still can't communicate with my friends. Question is, what good is all this complaining going to do if nobody with clout is "listening"?

    Anonymous 2/5/10 9:29AM

  • Complaining to Facebook will get you nowhere. Write NOW, all of you, to the U.S. Attorney-General. It's well time to take this to a legal and political level. Maybe if they are swamped with complaints, something will be done. At the very least, the media might take it up.

    Emma 2/4/10 1:14AM

  • Its been a month or longer and I STILL CAN NOT LOG INTO MY ACCOUNT!! I HAVE SENT 100+ EMAILS, FILLED OUT 100+ OF THE FORMS ON THE FB'S HELP PAGE...WHICH SEEMS TO BE USELESS! I HAVE FAXED FB. STILL HAVEN'T HEARD ANYTHING, NOT ONE WORD! THIS IS NOT RIGHT! MY EMAIL IS NOT INVALID! MY EMAIL IS FULL OF NOTIFICATIONS FROM FRIENDS AND FAMILY THAT ARE ON MY FRIENDS LIST! I GET CELL PHONE TEXT'S DAILY! I CAN EVEN UPDATE MY STATUS VIA MY CELL PHONE! SO, WHATS THE ISSUES HERE?!? I AM ALSO TOLD THAT THERE IS NO PROFILE THAT MATCHES WITH MY EMAIL. NOT! I HAVE SENT MY URL TO FB. IF YOU WERE TO CLICK ON MY URL, B-I-N-G-O......THERE IS MY PROFILE! SO, WHATS THE PROBLEM FB? I HAVEN'T DONE ANY THING AGAINST FB'S TERMS OF AGREEMENT! I JUST WANT TO BE ABLE TO GET BACK ON MY PROFILE. I WOULD LIKE TO TAKE CARE OF MY FARMVILLE AND FARMTOWN..WHICH HAVE WASTED CROPS....LOL NOT TO MENTION MY FISH WORLD...MY FISHES ARE BELLY UP...LOL JUST SO FRUSTRATING!! COME FB, HELP US OUT! THERE ARE SOOOOOOO MANY PPL WITH LOG IN ISSUES! YOU CAN DO IT FB, I HAVE FAITH IN YOU (my faith is running low). I HAVE NEVER SEEN WHERE YOU COULD NOT CONTACT CUSTOMER SERVICE WHEN THERE IS A PROBLEM...BUT I CAN'T SAY THAT ANYMORE....FB HAS NOOOOOOOOOOO CUSTOMER SERVICE, THAT I'M AWARE OF! IF SCREAMING WOULD HELP, I WOULD SCREAM SOOO LOUD, FB WOULD HEAR ME ALL THE WAY FROM LOUISIANA TO CALIFORNIA.....LOL

    Anonymous 2/2/10 10:30PM

  • Been waiting 3 weeks. Sent 2 emails. Nothing. Still can't log-in. Shouldn't we have the right to demand if we don't have access to our account, they take our pics and info off thier site?

    Taggerzzz 2/2/10 9:37PM

  • My account has also been disabled for no reason. I have sent two emails in the past three days, and have yet to receive any reply what so ever. Not even a "we have received your email"! I have friends that I only can reach through FB, and this is totally ridiculous and unacceptable.

    Te Aito 2/2/10 11:37AM

  • Has anyone who made these comments got it sorted yet? iv just recently got back online and have forgotten my password, iv typed in all the security letters and told i would be emailed, that was two weeks ago, cant believe they cant be contacted, its stupid!!

    anon 2/2/10 6:32AM

  • Ok facebook. I am getting really angry. Not able to log on. You need to get customer service, a live support to be able to speak to someone, concerning a issue. Like this.. And you need to respond, to customers concerning problem we're having, how we know what is going on if you not communicating to us facebook users like myself, to keep in touch my family that means a lot to us. Can you respond let us know what is going on, when will this be resolved!!!

    Anonymous 2/2/10 12:18AM

  • Hi,
    I've been on facebook for 5 years now and all of a sudden yesterday my account has been disabled for no reason what so ever. This is the only way where i can keep in touch with friends and family and now I can't do that anymore because its disabled. I tried calling them and there seems to be no kind of customer service what so ever. How am I suppose to get my account enabled if there's no help from customer service?

    Latrell Melton 2/1/10 7:54PM

  • Reguarding there blocked list...My husband accidently put me on. Then removed me. Now neither one of us can add each other as a friend. The add a friend icon don't even appear.There is no way of contacting any one at FB... I hope everyone goes back to My Space...THEY DON"T PLAY (GOD) GAMES!!!

    thedevilnme 2/1/10 7:44AM

  • It disgusting that facebook admins ban accounts without searching if the reports are faulty.
    They just count reports and disable accounts not taking into account that we play some games and we have spent a lot of time to those games.
    On the other hand they do not give any attention to mails that we send to appeals@facebook.com and disabled@facebook.com and let days pass without any answer.
    Last year my account was banned...after two weeks was given back "after careful consideration of your case" :P:P:P but they instruct me to avoid uploading porno photos lol (someone for revenge and I know who reported family photos)..
    A week ago again my account is disabled and yet no answer...the strange thing is that the same time another 4 accounts were disabled having all in common been admins in a group supporting a law in favor of the Immigrants in the Greek Parliament and as it is obvious all the radical right wing racist people attacked us by reporting us for what?
    Its so obvious the colaboration of the fb admins with those people that no words needed.

    Anonymous 2/1/10 2:00AM

  • It's been nearly 48 hours since I started getting the "account unavailable due to site maintenance" story. What a bunch of crap. I'm very disappointed in Facebook. You would think they would have some sort of support avaiable to its customers.

    Anonymous 1/31/10 6:37PM

  • I've had the site maintenance error for over 48 hours. It' really irresponsible for Facebook to make so much money and not give us any technical support options whatsoever except a black hole email.

    Anonymous 1/31/10 6:21PM

  • Haven't been able to access my account for over 24 hours now. My profile is unable to be accessed because of "maintenance". It's not a regional problem because my sister and friends can log on. They tell me that they can't access my page as a friend. What's going on, FB?!

    Anonymous 1/31/10 4:11PM

  • I'm still unable to log in - I've sent several emails - with screen shots - Nothing. Has anyone else had their 'Site Maintenance' issue resolved and now able to log in? My original post here was:

    Anonymous 1/31/10 9:35AM - I am in the Dallas, TX area. I don't think it's area specific as my friends are able to log in.

    If anyone finds resolution or another way to contact FB help, please post.

    Thanks

    Jennifer 1/31/10 3:38PM

  • I also have been unable to access my account for over 24hrs with the same message unavailable due to sie maintance. I have tried to make contact with someone but have had no responce to email request.

    Anonymous 1/31/10 1:16PM

  • I have been having no luck accessing my accout. For about 24 hours when I try to log on this is the message I get....
    "Account Unavailable
    Your account is temporarily unavailable due to site maintenance. It should be available again within a few hours. We apologize for the inconvenience."
    I have sent an email to the contact help, with no response as of yet.
    Is anyone else having the same issues?

    ditchell 1/31/10 10:18AM

  • I am having the same issue. For over 24 hours I continue to get Site Maintenance errors and can not access. I tried resetting my password. I got an error that that function is down too. I have cleared cache, cookies and verified latest Modzilla version. I am unable to find a help desk number and only have the email info@facebook.com. I'm not getting any thing back advising they are aware or are looking into the issue.

    Anonymous 1/31/10 9:35AM

  • I am having the same problem as several people here. I try to access my account and it tells me my password in invalid. When I try to reset my password it tells me my email isnt valid. I have looked forever and cannot find a way to immediately contact anyone at Facebook. I would think that tech support would be readily available for situations like mine and others. Facebook is how I contact my friends and family because our lives are so busy and we all have different schedules. I cant get back on to get a phone number that is crucial to me right now. I need to talk to someone on the phone so that this situation can be remedied as soon as possible.

    Patty Keagle (Patty Meagher) 1/30/10 3:46AM

  • I have been unable to access my Facebook account sine 14 Jan 10. I have followed all of their prompts and suggestions and have yet to receive an email from FB to reset my password. Today I tried the FB proxy server and still could not get in. Apparently my account has been hacked/blocked, etc.
    No one at FB seems to be doing anything to assist. The only email address I have been able to find is support@facebook.com and it came back as a not valid email address. Should anyone out there be able to assist me I would greatly appreciate it. Thanks

    Anonymous 1/29/10 2:14PM

  • To Anonymous 1/28/10 7:21pm: I am having the exact same problem!! It is impossible to fix and more impossible to get a response from Facebook! I did however, get an e-mail from their info center telling me that it's I can't start a new account with my new e-mail because it's against their terms and agreements! Ok, Then fix the problem and I won't have to!!!

    SDM 1/29/10 11:35AM

  • My daughter and I manage the House of Dance site in Facebook that we created to reach more people to get them involved in dancing. We own the company House of Dance and we have an official site. I have been uploading excerpts of numbers from our dance programs that we own the copyright to. And now, my daughter is receiving emails from Facebook saying that what I have been trying to upload for the past two days may be an 'infringement' of intellectual property rights. We have the copyright to the House of Dance programs and videos and so, I really do not understand where the copyright infringement is. Facebook does not even have an email address we can send queries to nor does it have in its HELP CENTER a mechanism for users with a way to communicate their concerns. How then can I know why there was an infringement of copyright? Where can I air the facts?

    Mirella Clarete 1/29/10 7:55AM

  • People need to complain to FB sponsors saying that if FB is getting paid advertising $$ from us using their website then they need to improve their account protection and account safety customer service or we will boycott the sponsors. If thousands of ppl did this it would change fast.

    Bubba 1/29/10 7:53AM

  • They're impossible to get a hold of! My account was disabled because someone hacked into it and did who knows' what and I can't get them to reply to my request as to why.

    Anonymous 1/29/10 6:16AM

  • What is going on with facebook. I wanted to change my login and password and did so. I cannot get in at all. I tried the old one and the new one and still nothing. I have called facebook and written several emails. I do not understand why nobody is responding. I would like to deactivate or something, but I cannot even get on there to do that. It seems that NOBODY is getting any help. Someone should be able to help all of us on here. This is unbelievable!!!!!!

    Anonymous 1/28/10 7:21PM

  • omg alice im having the same problem AND someone is on my account bc messages are being sent to random ppl, posts are being deleted along with pictures....both my email and fb were hacked into and there is nothing that i can do about it.....sooooooooooooooooooooo pissed

    Anonymous 1/28/10 5:50PM

  • i have had myy account disabled and i dont no why, i have abided by the terms and conditionns of facebook and there is no reason for my account to be disabled, now i have contacted them through my email address i used to set up with and guess wot, i have had no reply, ive email all the different contacts i could find and still had no reply, the service and communications is outragious.

    red_hot_em 1/28/10 9:34AM

  • For about a month, every time I try to log on to FB it tells me that my password/email combination is incorrect and then when I try to reset my password, it says my email address is "invalid." When I go through the login help topics, I find one related to "invalid" email addressed, but when I click on to it, all it says is that FB does not allow generic email addresses and that users must use a personal address. Well, my address is personal and was just fine with FB up until a month ago. What is infuriating is that there is no topic called, "It says my email address is invalid, even though it isn't." Thus I cannot send a message to FB alerting them of the problem (as if they would do anything even if I could). I don't know why my email address is now "invalid;" I don't know if this is a bug, or if my account was hacked, or what is going on. I've sent FB numerous messages under several different help topics to no avail. I've even called and left two messages, and my friends started a group for me on the site trying to get me back on. I can't believe FB doesn't have a general help mailbox for people whose problems do not fit into the prescribed categories. This is ridiculous! Do they really think they can anticipate every potential problem that a user might experience? At least no one is stalking me or posting pictures of my children! While my problem is annoying (and scary - to imagine having a personal profile on a site that you have no access to), I do feel even more for the other folks who wrote on this page.

    Alice P. Liddell 1/27/10 9:14PM

  • 2 fb account in our family are hacked 5 days ago.

    the first account : the hacker change the email and password, stole all the items in pet society , change the name to her name and sending msgs to my contacts asking for items from ps. we asked for help from our friends to help us report it to fb to delete the account for good if the account cant be regain. upto now the account still exist . sad to say we have wasted so much time and money(buying cash coins)for that game and it just went to nothing :(

    the 2nd account: the hacker change the email , thats why we cant logged in anymore to that account, cant even request for reset of password. we have try to contact fb asking for help . we hope that at least we can regain this account. but after so many times of trying to report it i still cant get any response from fb. where can we report it so that we can get an answer?

    i think facebook dont care and are not interested in helping us out.they dont even care to think of some ways to help us protect our account, its so easy for the hacker to access it, like changing the password or email accounts.


    jacq 1/27/10 12:38AM

  • facebook administrators block arbitrarily and without issuing any warning accounts.
    last night 5 accounts were dissabled without reason (common element all they were admins in a group suporting local covermential policy about immigrants in Greece anti-racist of cource)
    The strange thing is that all 5 accounts never violated any term of use.

    Anonymous 1/26/10 12:21PM

  • My Ex-Husbands girlfriend posted a picture of my daughter as her profile picture without my consent or authorization... My children nor I have any clue who this person is... I tried to contact facebook on multiple occassions and I get no response. If the picture does not come down within 24 hours, I'm going to the police!!! Where is protection of privacy? especially of children... It's illegal that Facebook does not have a telephone number to call and escalate these matters. I as a parent have the legal right to protect the privacy of my children.

    judith dias 1/26/10 9:40AM

  • As far as I'm concerned, Facebook has no customer service.

    Anonymous 1/25/10 11:32PM

  • Has anyone ever been able to contact facebook? My ex husbands new gf recently set up a fake account with the sole intention to stalk me n drive me mad. Having no joy contacting facebook i went to the police explained to them although the internet had been used this wasnt a virtual person it was someone very real and living only a couple of miles away. They wernt very helpfull either and said they can only do something once facebook confirm the ips address. Not much chance of that happening. If anyone has been successfull in contacting them i would love to know how?

    julie patch 1/25/10 11:24AM

  • I am unhappy that I am still receiving email from facebook even after canceling my account and repeated requests to stop being spammed.
    I would love a response to have this resolved immediately.

    I do not remember 1/25/10 9:13AM

  • Grr im so annoyed my msn and facebook acount have been hacked and several times iv emailed facebook etc they dont even email back there support team are rubbish !!!!!!1 omg im goin buzurk!!!!!!

    shannon davey 1/24/10 2:49PM

  • i cant add a profile picture too:(, sucks, whats happening with fb

    eni 1/24/10 12:23PM

  • those 3 that give a good rating must either be on facebook staff are they r the real troeble makers on facebook that cause members to be disable i know alot good security systems that r really secure and very simple to get information from such as lost passwords facebook great at only 1 thing disable hell they do that while u reboot

    alabama1287@yahoo.com 1/24/10 10:07AM

  • It's been so enlightening to read these posts about Facebook customer service. In the same time frame as the most recent posts - Jan 19 to 24, 2010 - I have experienced almost the exact same problems. Someone hacked into my FB account, changed my email address connected with the account, managed to get my Yahoo account info & password & delete my files. Yahoo has been most helpful in resolving the problem but all I get from FB is the same message over & over again, or no answer. When I try to go through HELP it just keeps looping back to the page I was on before. I despair when I read that it took some people 3 months to get the problem fixed. I am not comfortable with someone else having access to my account for that long when I, as the owner, cannot get in. I have two other friends who had the money request emails sent from their email accounts. If this problem is so prevalent, what is FB doing about their security? I was very careful when I set up the account to make sure I used a "strong" password. I'm not in the US so solutions like calling FB or the authorities are not possible for me. It seems like FB just doesn't care because they have such a huge following.

    FrustratedGal 1/24/10 9:21AM

  • I received two emails from facebook for "Cindy" Burken at an email address I don't use for facebook. The first one was for her to complete her registration and the second one was for her to update her privacy settings. I didn't do anything with those messages but did want to report them.

    Also on your ratings poll below I'm giving facebook your worst rating because I tried to find a way through your help sections to report this problem and there wasn't one available for to use. If another FB friend hadn't shown me this link I wouldn't have been able to report the problem at all.

    Thank you for your time. Carrie Burken

    Carrie Burken 1/24/10 5:46AM

  • My email account was also hacked and I had the same experience with emails being sent saying I was stranded in London and needed money. No idea what kind of emails were sent to my friends but my FB account was suspended. Several atempts to contact facebook and no resposne either. This is customer support and service????? They also used on of my email addresses to open a FB account. Have been able to deactivate that one ..ON MY ON..with no help from FB..........Shame on FB

    Anonymous 1/21/10 1:45PM

  • Sorry, this page is temporarily unavailable.

    What the...?!?

    Facebook is arbitrarily disabling basic functions automatically within games, based on incorrect data their algorithms are labeling as abusive. This effectively eliminates the possibility of playing facebook games online, and thereby should result in the entire demise of this insidious and lame excuse for a social network (right!?!).

    Let's see, this is supposedly a social network, but your fb acct. will be terminated if you socialize too much. Hmmmm... can't get that one, because they are circumventing that intended purpose.

    Second, revenue is realized by fb by users playing games on their "social" platform, and now fb is determining that players following normal game functions need to have their acct. flagged and not allow game play to take place. So, there goes the revenue stream.

    How long will facebook last if no one can socialize, play games, or otherwise utilize the platform? Especially when recent "privacy enhancements" resulted in the opposite -- exposing millions of fb users' personal data to identity theft and fraud.

    By using the same links which have existed for many, many months within facebook-hosted games, new errata has started appearing, effectively disabling the very games which facebook has profited from extensively. Myself and others are not violating the terms of service of facebook, as the statement reads. Nor am I using any bookmarks. This is just plain stupid. Actually, this is beyong stupid, and more deserving of a more appropriate "STOOPID" label. Simply clicking on links within a game, as this is the manner in which the online facebook-based game is played, is returning this sorry excuse of a response within facebook:

    "Sorry, this page is temporarily unavailable.

    "You may be seeing this message because you have this page open in several browser windows or you've been clicking on bookmarks repeatedly. Avoiding these actions should prevent you from being interrupted again in the future.

    "If you're using automation to access this page, please note that collecting content or other information from Facebook members using automation is not permitted and could result in the disabling of your account. Review the Facebook Terms.

    "Please try again in a few hours."

    Well, facebook won't be around too much longer if this continues...

    If this doesn't get fixed soon, the rate of attrition on facebook will be just as staggering as the current number of people using it. But then, if this keeps happening, facebook will have caused their own demise by preventing people from using their platform.

    Anonymous 1/20/10 7:20PM

  • I have been unable to login to Facebook since November due to invalid email/password combo. I sent numerous emails and received several responses saying the same thing: my email address is not registered. Yesterday I forwarded this link
    http://www.contacthelp.com/directory/Internet/Web+Sites/Facebook?ListingID=324
    from this site to show them I was not the only one having this problem and emailed
    appeals+ygsqqba@facebook.com, disabled@facebook.com, info+nbyjby1@facebook.com. I received a response from info+nbyjby1@facebook.com saying they reset my password. After 3 months, I am finally back on facebook.

    Don't give up. It does take persistence. Always be courteous in your emails. Good Luck!

    Missy 1/20/10 11:50AM

  • My Facebook account was hacked into ..as well as my email account associated with it .. they deleted all 1,268 of my friends. MSN fixed my email account politely eagerly promptly.. Have I heard back from Facebook? NOOOOOO.. all my friends wiped out and .. I tried adding 4 friends and they red flagged me for what? SPAMMING? said I was abusing the add button.. for 4 friends? next offense will mean I will be perm banned.. for TRYING to add my friends back on? I have wrote them numerous times ( this happened Monday night )so.. they wont answer my email..and wont put my friends back on? and wont let me add my OLD friends back on? They used my contact list to send multiple emails saying i was stranded in london lost my passport etc and needed money) I mean I know thats what they did in my email account I have no clue what they did to my friends on Facebook// so wheres the support/

    just me 1/20/10 6:18AM

  • i been disabled from facebook for no reason too and you would think they would have a number where we can reach them at to find out why we was disabled but no its a cuputer we end up talking to and pushing darn buttons to get nowhere

    sweetman 1/19/10 1:29PM

  • Facebook is a joke! A couple days ago, someone got into both my Yahoo email account, and Facebook account pretending to be me, and tried to get money from both lists of people! I've sent numerous emails and even filled out that form they have that MAY disable your account, (indeed it DOES!), but when I called Yahoo, they were more than willing to help, my email has been restored with the simple change of my password! For Facebook being so GRAND, their customer service blows! So far, I've contacted my State Police, who have referred me to the FBI, who I called also. Too bad there's not a police agency who has jurisdiction over Facebook! I was told by the FBI Agent I spoke to, that no one has jurisdiction over the World Wide Web. Needless to say, I'm pretty angry with Facebook, and I'm going to let EVERYONE I know! I may even call in to CNN, to let them know that their account could possibly get hacked too!

    Anonymous 1/19/10 12:49PM

  • I can't use any FB features for 2 weeks now, can only read posts. Emailed FB for help, they tell me to read some legal document. I'm so frustrated, I tried de-activating my account and I can't because the 2 security words they want you to type in the box never appear for me to type them!!!

    mickala 1/19/10 11:47AM

  • I am unable to log into my account, all it says is invalid email and password.. I still continue to get friend requests and messages on my email, but have no way to respond back to my friends.. so I decided to see if my account was shut off by making a new one with the same email and password and it let me... and I can see my old account is still active.. I am really angry that I am unable to get this problem fixed and would really like to talk to my friends..facebook is really bad at customer service!

    Anonymous 1/19/10 6:10AM

  • I had been trying to access FB for almost 3 months when suddenly i received a message informing me that i have a message and a request, on clicking the two i mysteriously found myself in FB. Im saying mysterious because they did not ask for my email ad nor my password, i just found myself in. I enjoyed chatting with my friends & family the whole day, i even made friends requests and left work really late at night because i was enjoying myself. That was on the 14.01.10. On Friday 15th i tried login in,to
    this day im still trying, i have emailed them countless time and im very frustrated. Im getting friends requests and confirmations from those i asked to be friends with and thats all. i honestly dont know what to do. Please Facebook help us!
    Anonymous.

    Rati 1/18/10 10:02AM

  • Facebook is losing my love quickly.

    They are tyrannical and do not 'play well' with others.

    Tried to change my e-mail address and got accused of impersonating someone else, and that my account would be closed & the decision is final.

    onceproudamerican 1/17/10 3:40PM

  • Its been a month or longer now and I still can't log into my FB account! I am so frustrated! Invalid email?? That is a joke! My email is full of emails from family and friends on facebook! Also, I keep receiving notifications on my cell phone, but my email is invalid?? "The Facebook Team" is just one big joke! I have sent 100+ emails, filled out 100+ of those no good for nothing forms on the FB site! What good does it do to fill those forms out, when "the facebook team" probably just deletes them as fast as they are receiving them! I don't know what else to do. I did a complaint with the BBB & the FTC. There are so many FB users that are having the same problem as I am. You would think that FB would care enough to do something about it! Come Tuesday, I'm sending "the facebook team" a fax. Wonder if I will get a response....Will update, but please don't hold your breath, as you may blue like the smurfs...lol

    Tina Marie 1/16/10 8:42PM

  • I cannot access my Facebook account. Am asked to confirm the date of birth on my profile, which I do. My year of birth is 1953, but FB is telling me I'm 18 years old and cannot access my account?? I'm 56 years old. That's what 1953 means. When I tried to log in again, it said FB is doing maintenance that will take several hours. If this is true, why aren't you sending emails to FB members to let them know before hand? This is outrageous.

    Please advise.

    P.S. You're phone number is useless. Can't leave a decent voice mail and gets cut off. What's the deal?

    pam mitchell 1/16/10 2:50PM

  • The problem I am having is that I signed up for a Facebook page a few years ago before I was really into the whole social networking thing.my e-mail address has changed a few times scine I first signed up. I now have no way to delete that page I too have tried to contact them as to what to do about this but they have given me no solution just sent me to a fourm where other people are having the same problem. Like thats going to help right. I even spent an hour or so restore my old e-mail addresses on aol to try and recover it but my attempt did not work. I am so frustrated and angerd by them!
    Lacy M

    Lacy M 1/16/10 1:22PM

  • Companies such as facebook are self regulated and follow guidelines that are less than adequate for the size of their customer base. In time with enough complaints internet based services like facebook will find themselves under stringent policies that direct how they do business with us, the customer.

    the truth of the matter is they, the facebook team, are in over their head as they are not able to meet the needs of the facebook user at this magnitude.

    a house bill is slowly and steadily making its way through congress to implement a bill that will address and regulate companies like facebook. this is not something the public really needs but the lack luster performance delivery of facebook drives this kind of intervention.

    ultimately it will be by the hand of companies like face book that the internet becomes regulated because too many problems were allowed to occur without quick solutions.

    signed
    Eye told U sew.

    stitch IN time 1/15/10 7:52PM

  • I'm having similar problems as many of you are. I am not able to log into my account with my email address, even though I'm still getting facebook notifications on that email address. I don't understand why they say this address is invalid. I haven't received a response in 6 weeks. Have any of you had any luck since you've made these complaints?

    Anonymous 1/15/10 5:53AM

  • SUCKS....can I make it any plainer? All I can say is i\"if you have any other way of doing anything, don't use FaceBook to do it.. They will not listen to your problems. ort try to fix them. But how can they fix it, if you can't tell them it's broke? I use it to keep in touch with family and friends. I believe I will go back to the old way. They really have no concern for you. Wast of time trying to talk to them.

    everett 1/15/10 1:25AM

  • Facebook mysteriously "disabled" my account, claiming that I'd violated some policy - but didn't say which one, or how. I've tried emailing, with no luck. Now I'm trying to find a phone number I can call. A friend tried complaining to them, saying I might have been hacked, and the disabled him, too! What is with Facebook?

    Anonymous 1/14/10 6:55PM

  • I just tried a 2nd time to contact Facebook to report a major bug in their signup process. 2 times when I tried to go to the next screen it wouldn't go there. I had to go back. Another 2 times it brought up the friends you know screen. I finally got through to the end but it sent invitations to all the email names in my AOL and Comcast accounts. ALL OF THEM. Now I have nasty emails from my friends about Facebook, I also have reactivated all my old spam on AOL (I have never cleared out the automatic addition of email addresses to AOL). AND I CAN"T CONTACY FACBOOK TO TELL THEM!

    I joined facebook because my niece-in-law wanted me to so I could keep in contact with with by brother's family

    I am seriously thinking about blocking their web address after trying unsuccessfully to contact them and their sending emails to everyone in my email accounts even though I specifically specified who I wanted in there 3 times in signing on.

    jrdegroot@aol.com 1/14/10 9:34AM

  • I also cant seem to contact FB after countless emails over the past three months! All I did was change my email and now its invalid. A security question is probably the answer for problems like this sense customer service isnt provided!

    jerryjones 1/12/10 4:21PM

  • My frustrations are the same as many I've just finished reading, no response, no help from Facebook. I can't even deactivate my account. I can't open my mail. I can't access my Friends list. Hey Facebook wake up!

    Fred Fowler 1/11/10 12:09PM

  • Facebook frustrations. I can log in on my mobile, but am stuck on the desktop at the confirm email page with the security question continuing to pop up. I have clicked on the "next" tab about 30 times, but cannot get past that login page. I have emailed from both the email address from my personal page, as well as the email address for the business page I was trying to set up. I'm stuck!

    beartrout 1/10/10 5:11PM

  • I have done the same thing! Sent thousands of emails to "the facebook team", still nothing! Very frustrating! My email is valid. I am still receiving emails from my friends! I still have a profile! I have copied and pasted my URL in emails, but what good has that done.....NOTHING! I'm like the one that posted right before me, what does it take for "the facebook team" to see that the info on my account is mine?? How in the world can they say, they can not find a profile to match my email?!? I'm soooo frustrated!! "The facebook team" is sooo unprofessional!! They could at least give us the time and respond to our emails! How much longer is this going take!!

    Tina Marie 1/10/10 2:08PM

  • i have sent facebook thousands of e-mails and thought that thelast time, maybe i would strike gold. took a picture of my information page as my friend logged in to see my profile and there, clear as daylight, is my e-mail address for everyone to see, and which they claim is not a valid e-mail address. again, continue to keep getting notifications to said e-mail address from facebook when friends interact with me. what more can one do to prove themselves and their e-mails valid when they have sent, date of birth, network, full name on account, a snapshot of one's INFO page with e-mail address listed, profile I.D. number. how can they not look up one's profile I.D. number and at least cross reference to validate, along with other security questions to confirm one's existence and rightful place on facebook? NEVER even an utterance of a response..... almost 3 months later. for shame, for shame. cannot wait for their comeuppance......

    Anonymous 1/10/10 2:00PM

  • yall should have a 800 phone number so poeple who really need to talk to a live person can do so at any time.. i have a friend on facebook now who really needs to talk to yall and their is no way to do so.. her face book has been hacked into and we have leads on it but no way for anyone to help.....

    txslovebug@aol.com 1/10/10 1:50PM

  • My account was disabled this afternoon due to some reason of which I am totally unaware. There was, however, a link that popped up which made reference to my "highschool network" ?? Does anyone have any experience with this? I received absolutely no warning whatsoever. No response as of yet.
    I supplied all the information they asked for.

    Anonymous 1/9/10 4:30PM

  • It's somewhat comforting to read everyones comments and know that I'm not alone with my frustration in trying to get a response from Facebook after multiple attempts regarding my inability to log into my account. I'm ready to forget the whole thing. MySpace anyone? At least that probably works.

    MarcT 1/9/10 4:23PM

  • frustrated, frustrated, frustrated. I can log on either. I get either a verify your email or password invalid message. Have unsucessfully tried to reset my password for 3 weeks. email FB team- no responses. It's scary. I don't know what is going on in my account. I would like to be able at to point to access it, so that I can cancel the whole thing.

    Pastor Consandra Harris 1/8/10 1:49PM

  • Facebook SUCKS. What customer service? How do these idiots get away with the worst customer service anyone has ever seen?

    I openened a new account and it worked for one day and now I can't log in due to some screw up on facebooks end.

    Now I have spent days trying to get their worthless nonexistent customer service to help and what a waste of time.

    Facebook SUCKS and they have a worthless pile of dog doo doo for customer service.

    pissedOFFfacebookSUCKS 1/8/10 10:10AM

  • I can't login to my facebook account anymore. I haven't gotten a response from any facebook team member. I'm starting to get mad. Because now I have a facebook page floating out there with pictures and all kinds of things that I can't access. Can anyone help me?

    Lynn

    lux 1/8/10 9:00AM

  • well,what can you say im in the same position as every1 else who cannot access there accounts.I cant get into mine to change my password because my email account will not recieve any response from facebook so i cant get the reset code.there customer support IF they have any suck........

    gavin rees 1/8/10 3:35AM

  • I, myself still can not log into my facebook account. This is very frustrating! I did a complaint with the BBB and the FTC online! I think all you guys need to do the same thing! I have received only 1 (ONE) email from "the facebook team"! My email is listed below on another comment I have posted. Its mighty funny for "the facebook team" to tell me that they can't find a facebook account with the email address I listed. Well, I'm still getting emails from friends as well as text messages letting me know that someone has requested a friends request or posted a comment on my wall. What is up with "the facebook team"?!? That is one team, I would not want to be apart of!! I really enjoyed Facebook! I played several games, which now my fishes are dead in Fish World, my crops are wasted in Farmville and Farmtown! I know that probably sounds stupid but my friends and I really enjoy being able to play these games and chat, esp. since alot of my friends live out of town and that was a way to stay in contact. I sure wished Facebook would hurry up and do something about all of our log in problems!!

    TinaMarie 1/7/10 7:29PM

  • I am not happy. I went away for the New Year - came back and couldn't log on to FB. Saw a different log in page and couldn't log in. Tried to log in again - same response. Tried one more time - same response. There was no error message or any other message for that matter. Requested a new pass word just in case I forget my pass word (which would never happed because I've had this pass word for several years). A new pass word was sent and it didn't work. So I emailed another note stating this fact - you guys emailed me back - see below:

    Hi,

    Before we can respond to you personally, please make sure you have cleared your mobile’s cache and cookies first (links to http://m.facebook.com/help/?view=faq). If you still can’t login, please reset your password via the “Forgot Password?” link from the mobile home page (links to m.facebook.com) and follow the prompted directions.

    If you still have issues logging in, please respond to this email.

    Thanks,

    The Facebook Team

    I emailed backed stating "I don't have FB on mobile phone I have FB on computer." That must have stumpted you guys because I have not heard anything back from you guys since. What gives? I even asks do I need to start from scratch and you couldn't even take the time to answer that question. I liked FB - it kept me in touch with my long distance family - now you're taking that from me. All I want to know is what gives and what am I suppose to do about it?

    bgmack 1/7/10 2:05PM

  • Have tried e-mailing... privacy@, info@, help@, EVERYTHING. No response. They simply could not give a stuff about us in the facebook database abyss. Yep, JUST HOW IS IT POSSIBLE to continue to receive notifications and whatnot to one's e-mail address that is simply put, magically, not associated with one's account since day one, anymore? I really hope a class-action suit is inevitable. Dispicable and loathesome that they don't even acknowledge their mismanagement of our information. Just throw us a rope facebook to say you know and are looking for the lost database and we should be patient, or else, delete the profiles completely, if requested by us! Perhaps they cannot acknowledge said problem if they are already in the midst of being legally challenged.....

    Anonymous 1/7/10 9:05AM

  • You can delete your account (supposedly), by emailing, privacy@facebook.com. Good luck, we'll need it.

    dab 1/7/10 7:07AM

  • i cant load facebook scrabble and i had 20 games going theres no support help on here it seems im very unhappy if its not going to work or have help when it fails or if they disabled me somehow i think facebook sucks.

    Anonymous 1/6/10 10:33PM

  • I too am completly frustrated with the issue of not being able to access my fb account. This happened jan 3. Since then I have done everything possible to get on. I am not able to speak with anyone in customer service. What is the deal with this? Please assist quickly as some of us utilize this site to network for jobs and many personal matters. Please come to the table and offer better customer service.

    opticalt 1/5/10 8:51PM

  • Here is the email I got from "the facebook team"...

    Hi,

    We were unable to find an account associated with the email address you submitted your question from.

    If you have a Facebook account that is associated with a different email address, please email us from that email address and copy and paste this email into the new email, so that we may confirm your account ownership for security purposes. Please include your name and date of birth (month/day/year).

    If your issue has since been resolved, no further action is needed on your part.

    If you're experiencing other issues with your Facebook account, please visit http://www.facebook.com/help.php

    Thanks,

    The Facebook Team

    Now, if "the facebook team" was unable to find an account associated with my email address, WOULD SOMEONE PLEASE TELL ME WHY I STILL GET FRIENDS REQUEST AND TEXT MESSAGES FROM FRIENDS ON MY ACCOUNT??? I REALLY WOULD LIKE A ANSWER FROM THE ALMIGHTY "FACEBOOK TEAM"!!

    Tina Marie 1/5/10 7:21AM

  • Wow, I am completely discouraged. And I was thinking about expanding my Facebook presence, hmmm I'm not so sure. I am not comfortable with a vehicle that can put your pics, family and your life out into the virtual world without some means to support it if it has a glitch. No customer service, how irresponsible can a company be? Oh wait, is this a company or a few programmers that just put something out there. This isn't good folks. Well through this string of the dissatisfied and the frustrated the the Federal Trade Commission's was posted. BTW that number is 202-326-2222. I betcha you can someone by phone there. We should all give them a try. Good luck everyone.

    Anonymous 1/4/10 11:43PM

  • I loved Facebook until I tried to log in on Saturday, 01/02/10 and I got an error telling me that my email\password was invalid. I have sent several reports to "the facebook team". I have received one email telling me that they do not so an account with my email address. That is not true. I am still showing that I have an account as I am still listed on my family and friends accounts. This is sooo frustrating!!! Since 01/02/10, I have sent several emails and not heard anything from "the facebook team", which I think is so unprofessional. I switched from Myspace to Facebook and I really loved Facebook until all of this happened. It would be so nice to hear something from "the facebook team" as they called their self in my email I received. I just want my account fixed so I can log in and continue on where I left off!

    Tina Marie 1/4/10 8:27PM

  • I am not ever a complainer, but I am with the others on here who are totally disgusted with Facebook! I loved it, until a few days ago when I suddenly was unable to log onto Facebook for no reason. I get a message that my email and password are invalid! Can't get any help from Facebook either! I'm totally frustrated! I cannot believe the lack of any Customer Service! Totally disappointing!!

    Carole Matter 1/4/10 3:36PM

  • FACEBOOK SUCKS!!!!!!!!!!
    MY account was disabled for no reason.
    Contacted and email them more than 20+ times and still have not heard back from them!

    i'm going back to myspace and friendster.

    hope facebook goes out of business VERY SOON!!!

    FBsucks 1/4/10 3:04PM

  • We're launching a new website and have used a Facebook group to market us - primarily through promotions on the group. We're trying to build up as many people on the group to whom we can market. We've spent a lot of money, including Facebook Ads! 2 1/2 weeks ago, our group page disappeared. We have sent multiple emails to Facebook and have had no response. Any suggestions?

    Wicount Joburg 1/4/10 2:00AM

  • I am getting really angry at not being able to get in touch with anyone from facebook...Facebook has been nothing but a pain in the butt for me lately....first some hackers got into my account...I changed the password, but I wanted to completely DELETE my account...All i was able to do was deactivate it, which is completely unhelpful beings that all I have to do to activate it is to sign back in...Not at all what I want when I have hackers getting on to my facebook account...Now I notice that ALOT of people are having troubles trying to get pictures to load...everyone is wanting help from facebook as to why this is happening and no one from Facebook is helping out...HELLO HELP CENTER....GIVE US SOME ADVICE HERE!!!!!

    Kaydee 1/2/10 5:27PM

  • So my account gets disabled and Facebook is no where to be found...all i want to know is why? I love how technology is so awesome that they feel they don't even need phone support! Pretty freakin awesome!! "Just send an email to the following link" but the fine print says "don't expect a response."
    Five star rating for Facebook's non-existent Customer Service!!!

    Houston 1/2/10 12:00PM

  • i
    have been blocked from adding friends on facebook. i cannot get an explanation from
    facebook as to why. i cannot even add back one i accidentaly deleted. i
    guess 3 friends in one day is too many. the only notice i got was when i tried to add that friend back

    fishforem 1/2/10 11:28AM

  • find it nearly impossible to contact facebook. There so called help menu, isn't much help. Doens't address my problem they should allow a person to appeal a decision that they had made on behalf of my account. It doesn't feel real comforting knowing a company really doesn't give two cents about the user. An it shows a side of disahonesty that I don't like.

    nissell 1/2/10 10:25AM

  • I have been trying to get in touch with someone about my facebook account being disabled after a hacker got in and sent messages to my friends and family members telling them that I was out of the country and needed money. All day I have worked at getting rid of the hacker and deleting unwanted "friends", only to find just a bit ago that I have been disabled. No contact from anyone as to why. I guess the hacker won! I am soo disappointed and upset that nobody has bothered to reach me and that I can't reach anyone at facebook.

    Anonymous 12/30/09 3:12PM

  • I have been trying to cancel an add since October but have not met with any success. My credit card continues to be charged. I have contacted the New York State Attorney Generals Office and filed paperwork. I suggest everyone do likewise and maybe we can get some satisfaction from this company.

    Anonymous 12/26/09 1:08PM

  • I needed a little help changing one email address to another through facebook and getting help was impossible. I was very disappointed to think that there is no human contact to help with this situation. And to pay someone to simply changing an email address in ridiculous.

    Anonymous 12/24/09 8:53AM

  • A former friend hacked my account including my email and changed all password. Stuff is being displayed and said that i would never do and I can't log in to stop this..Facebook won't return or answer any of my emails even with the law enforcement involved...shame on facebook!!!

    Anonymous 12/23/09 7:17AM

  • If you're having trouble accessing your *Facebook* account, try logging into it via Mozilla Firefox instead of Internet Explorer. This strategy has just worked for me after a few days of being generally unable to access my own and other people's profiles.

    What a scandal that *Facebook* lacks adequate technical support! Does it have a death wish?

    Steve O'Brien 12/23/09 12:28AM

  • Judging from the other comments on this page, I am not alone. When someone tries the help button over and over again with no HELP, a phone # would be nice. All I got is a recording telling me to click on help. Shame on you.
    New York

    Anonymous 12/22/09 3:41PM

  • My account was disabled for no apparent reason. They sent me a warning saying I uploaded an inappropriate picture but I haven't uploaded anything. They only thing I use my account for is to play Mafia Wars. I want my account back and they won't respond to any of my emails. I even left a message with no response. I think Facebook is the scam and not it's users.

    poohgold2 12/21/09 6:49PM

  • I have been shut out of FB for over a week.
    I was asked to change my password, so I did.
    Now I continually get " script error ". I have emailed and called for help to no avail. Can you show some kind of courtesy in getting back to me with help?
    MV

    Melinda Valle 12/21/09 12:38PM

  • I have no idea why I was disabled.I have been e-mailing for 8 days.Still nothing.Strange how it took them only minutes to shut me down and now 8 days later I've heard nothing.I didn't realize how many others have similar problems.They are really messed up.

    no one 12/21/09 10:58AM

  • Can someone please answer if any of their problems have ever been resolved? Can't seem to get anyone to respond to my numerous pleas for help. IHas there ever been any resolution whatsoever. I am really curious.

    Anonymous 12/20/09 9:42AM

  • I think that "invalid e-mail address" is a synonymn for "lost your profile in the black hole quagmire that is facebook." Everyone should take a look at the open letter to Mark Zuckerberg regarding facebook's abominable (understatement of the century) customer service, if you have not already read it. I continue to receive facebook notifications to my "invalid" e-mail address which is a personal e-mail address and has absolutely NOTHING to do with any work, business or networking affiliations whatsoever. Check it out........

    http://trueslant.com/loucarlozo/2009/12/15/an-open-letter-to-mark-zuckerberg-facebook-user-help-needs-massive-facelift/

    Yes. I agreed to the terms of signing on to Facebook "as is" but also thought that I could relinquish that agreement by signing off. But there is no way out. I am a Facebook hostage so anyone can post anything on my page without giving me the resources to protect my identity and manage my own profile.
    SHAME ON YOU FACEBOOK. I do hope that there is a class action civil lawsuit because this cannot be legal if we are unable, due in no part on our faults, but strictly because of Facebook's technical problems which they will not even acknowledge, to rectify and control our own information.

    Anonymous 12/19/09 10:55AM

  • I'VE TRIED FOR 2 WEEKS TO GET SOMEONE TO HELP ME WITH MY PASSWORD I'VE HAVE FORGOTTEN IT AND NOW PASSWORD WON'T ME ON WITHOUT IT. THIS VERY FRUSTRATING ALL I NEED IS SOME TO HELP ME WITH MY PASSWORD. CAN YOU HELP OR NOT JUST LET ME KNOW

    Anonymous 12/15/09 10:09AM

  • I can't comment,accept friends,I can't even deactivate my account.How do I start a new one.This crap is frozen and its been like this since OCT!!!!!This facebook stuff stinks you can't even call them for help!

    lisa 12/15/09 8:27AM

  • All I want to do is sign in. please reset my password. I have waited several days for the online reset confirmation message.

    dgb.w0ddw@gmail.com 12/14/09 9:49PM

  • another victim of facebook here...someone or thing was posting spam on my account under my name, spamming friends and posting it to my wall using a mobile phone, i reported this 2 days ago, it stopped, and now every time i try to log into my account it says it is unavailable due to site maintenance...really the worst...i'm getting to the point i want these people to go under and this kind of service started by people who have integrity and show responsibility

    johnnyjohnny 12/14/09 6:52PM

  • I forgot my password one month ago. Facebook has a screen where they say they will e-mail you a code to log in. The problem is they never send the e-mail. I have e-mailed them about 50 times with no response. Call the phone number above and they will not help. Customer support could not be worse than this.

    Sundave 12/14/09 2:04PM

  • I need customer support ASAP! Please someone answer me..I've send so many emails to info@facebook.com and no one answers!! Is there some other way to reach them? Please HELP!

    Nancy Cristina Junco 12/12/09 10:57AM

  • 6 weeks now and not a single response from facebook to the MULTIPLE e-mails, HELP forms filed, and phone calls requesting assistance in restoring access to my account due to a suddennly "invalid" e-mail address on nov. 6th. with all of the new privacy settings that are supposedly in place now, according to my friends, i am wondering if my account and profile are now suddenly for public consumption and whether people whom i had blocked are now able to find me and see my information. i signed up with facebook thinking i could just as easily have closed my account at any given time. i have e-mailed them to find out how this affects my account and profile visibility and still no response. i am now considering legal advice on this matter since i cannot get an answer as to what they have done with my information and since it is being held hostage from me to delete.

    Anonymous 12/11/09 11:34AM

  • just saw on CNN about big facebook changes on privacy settings working with wiredsaftey.org. Perhaps with all these changes it has accidentally booted us off. However, if they are making these changes when were kicked off how are we supposed to protect ourselves if we cannot sign on??? Now I am concerned...

    Go to CNN to see todays interview.

    Anonymous 12/10/09 1:24PM

  • Me, too. I am a 65 year old grandmother who only uses FB to keep up with friends and family. Rarely if ever post anything myself. Why is this happening suddenly today to so many people? I too have emailed and asked about so-called "abuse" but no answer.

    Anonymous 12/10/09 11:03AM

  • Something must be wrong with the site- i just can't see how so many people are having the same problem unless someone send out a virus with an attachment. I hope they fix the situation soon I need to connect with people and do not have twitter or myspace.

    MicherDi 12/10/09 9:39AM

  • OMG - The same thing just happened to me! Facebook has blocked my Profile - Reason given: Bad IP Address (abuse reported)!!! What in the world is going on???

    I've sent them 4 emails to no avail!

    This is so unfair of them to do this and not have any help available or any way to contact them other than emails which they don't respond to! What are we to do???

    Anonymous 12/10/09 9:25AM

  • I just got off the phone with the FTC.

    Federal Trade Commission: 877-382-4357 customer complaint. If they have enough customer complaints they will investigate Facebook.

    202-326-2222

    www.ftc.gov

    we have a right to get back into our accounts so that we can stay or delete our information without F.B. holding onto it without giving us any reason why they kicked us out.

    Warn others that are on facebook so they do not become F.B. victims.

    Anonymous 12/10/09 8:00AM

  • i have been locked out over a month now, i lost so many people that i can't find.

    Invalid email they say, yet i still recieve emails from friends that post things or people that want to add me, invalid email? how are my friends sending me things?

    Facebook is a joke and they want us to pay for this? WOW its all part of the control!!! just a little closer to north american union!!!

    chris in the falls 12/10/09 3:49AM

  • I wonder if we can sue them for holding our information hostage..........

    Maybe we need a John Edwards lawyer.. :-)

    i wonder if we have rights to this....really.

    Facecrack 12/9/09 8:34PM

  • I too have been unable to get ANY feedback from Facebook for the past two weeks. I have been unable to access my account albeit I am entering the correct login and password....I've even tried to reset it. The issue initially started when I tried using Firefox and then I switched back to Safari and it finally ended altogether.

    Needless to say, there is a good deal of frustration with not being able to get ANY kind of contact with ANYONE at Facebook. The Facebook "HELP" section seems to only "help" irritate you more because I often feel as though I am running in circles arriving at the question that I first started on....What in the heck is up with that?

    Facebook is a great concept and I've enjoyed catching up with old friends....but at this point I might be over it. This whole past two weeks is leaving me pretty disgusted.

    Left in the cold. 12/9/09 2:07PM

  • My account has been blocked. I have tried to get a response from Facebook for a week and I get no response from them. My son tried to access my account to see if he could figure out what the issue is, but he has no access to my account now. Only thing on my acount is discussions with family members. Ridiculous.

    MJH 12/8/09 8:15AM

  • Somebody has set up a profile in my name Warren Harris address as follows:- tozza1@live.co.uk this is not me my profile is Warren Harris at tozza08@live.com I find the comments made offensive therefore could you please permnanately delete ASAP would appreciate your comments.
    Kind Regards
    Warren Harris

    Anonymous 12/7/09 5:28AM

  • I've been trying for 2 days to get help with the same problems described below. I had no problem logging in a week ago but was moving and computer was down. This is very frustrating.

    Grandmana 12/6/09 3:06PM

  • Makes me feel just a little bit better to hear that others are having the same problems. I too recently HAD to change email accounts and now I can't get in. I've tried countless times to reach someone via the only way I know how - their hellp line and received ONE email that said reply if this is you, so I did, and now nothing. This is ridiculous. I too want to create another account. I enjoy facebook so much and this is just making me hate them. So what would happen if we do add another profile. I'll tell them they didn't fix the problem!!!!

    Cindy 12/4/09 4:35PM

  • HOW IS IT THAT AT THE TOP OF MY PAGE THEY TELL US FB NOW HAS MILLIONS OF USERS BUT YET THEY CANT AFFORD TO HIRE SOME CUST> SVC> PHONE PEOPLE>?

    lynnenic59@aol.com 12/3/09 5:06PM

  • I cannot access my facebook account because they ask me for the password that I have forgotten. They have a screen that says they will send you an access code to reset your password, and I filled it out and sent it, but facebook never responds. I have gone through this proceedure over 20 times. Call their phone number and they end your call. Any solutions. Thanks

    sundav 12/3/09 11:54AM

  • Hi, I have some problem with my facebook. All the settings are fine I have checked them many times, but no one can find and see my facebook on Internet while searching. Also there is no info how can I contact Facebook service support to fix any problems with my profile, could you help me please?

    Yelena Li 12/3/09 4:59AM

  • May I ask how long it took for them to fix your problem 2 years ago? I have been sitting on the fence about starting a new account, for fear that the Facebook Police shall discover that I have another (albeit one that I can't get to because of their considerable lack of customer service)!
    I just don't know when to give up the ghost and start anew since it seems like they have all over their HELP policies that it is "illegal" to have multiple profiles.
    I really just want to get some indication from them as to a time slot. Are they even aware of this "invalid" e-mail problem that most of us here seem to be having? Who would know? How would anyone know if they never respond to our cries for HELP.
    MySpace has totally got it right, comparatively speaking. Nice, attentive, focused on issue resolution in a prompt and timely manner. Have always had accessibility to a real person and problems always addressed within 24 hours. Facebook could, and should, learn a valuable lesson from MySpace. A little old fashioned customer care says alot about a company's virtues.

    Anonymous 12/2/09 8:51AM

  • I've had this same problem. 2 years ago, I went in and deleted the original "college" email address I used then, because I wasn't using it anymore, and it wasn't the email address I was using to sign in either, and when I deleted it, I wasn't able to log back into my FB account. I was never hacked, and I'm still receiving notifications but why I can't log in anymore really confuses me. Anyway, long story short, 2 years ago it was fixed and I was able to log in. Well It happened again 2 weeks ago, and I can't log in again. Saying that my email and password combination are incorrect, but it's the same combination I've had for 10 years now. :) What to do, what to do.. now I'm having to use my husbands account just so I can get my FB fix. lol I dont want to start a new one either , just a hassle.

    Anonymous 12/1/09 6:49PM

  • i actually e-mailed you previously regarding the customer service issue with facebook upon confirming my e-mail address on nov. 6th, and then suddenly never being able to access my account again, due to an "invalid" e-mail login suddenly. i continue to get notifications from them when friends post or tag me, and they can still see my page and interact with it. it is only I who am inable to access my own information. this has been going on for nearly a month with nary a response from them despite all manner of attempts to reach them via e-mail phone, their HELP pages and forms that get sent to the facebook team. nadda.
    with the inability to get any sort of feedback from them, i have decided that i now just want to cancel my account as i don't like the idea of personal information out there in cyberspace for consumption by whomever, i am not exactly sure now whether it is only for friends or not at this point. having said that, i am seriously curious about the implications , legally speaking, for facebook, when one signs on and creates an account and agrees to their terms and conditions, however, when one wants to effectively end that agreement and divorce, so to speak, facebook is not accessible to assist in ending the "relationship." i only signed on, thinking , according to their terms and conditions, that i could also easily sign off and terminate the account. for businesses and anyone wishing to protect their intellectual and/or artistic property, and not have it available for public consumption, how is it legal for facebook to maintain an account when one wants to close it and thereby gain control over one's information again.
    i want OUT now. but there is no recourse for someone who wants OUT of this relationship if the other party does not fulfill their obligation to end it when the user wants to end it.
    please look into this. i think that this is a serious topic for consideration and discussion, especially considering facebook's desire to go public.

    Anonymous 12/1/09 4:00PM

  • OMG I'm not the only one. My email account was hacked so when I went to log into FB I wanted to change my password, but oops did it on the HP and the change went to the email address that I can no longer access and since I deleted an alternate email address from my FB I have no way of accessing my account. HELP doesn't address these kinds of situations. So I too am locked out. #arealdrag

    Jane Victoria 12/1/09 12:28PM

  • I, too am having the same problem - I logged in as usual and logged off. 2 hours later I tried to log in again and it said my email address was invalid. I have been emailing facebook for over 1 month now, at least once a day and they have only responded ONCE with the same generic email that you all are getting. So, I know the problem, but does anyone know the solution to getting access to your own personal information? I have read every single policy and term and agreement bs they have on their site, but have not found a way to contact a REAL person to get resolution. I have asked some computer dudes too, and no one knows. please advise!!!!!

    Anonymous 11/30/09 5:21PM

  • wow. i am impressed. facebook is stepping it up. they actually sent you even a generic e-mail. someone over there must have gotten a spanking for actually going against their policy of "don't read, don't respond," to their users.
    seriously, what are the legal implications of having one's information and photos and whatnot out there in cyberspace without one's permission if one wants to delete their account, but have no way of doing so? there have got to be some serious implications. one signs on thinking they have control over their personal information but in reality, there is no control whatsoever. once you've put it out there, you may never see the light of day again as far as managing your own stuff. SERIOUS IMPLICATIONS for BUSINESSES or ANYONE WISHING TO maintain their intellectual or artistic property rights. think about it!

    Anonymous 11/29/09 12:41PM

  • My FB acct was hacked into today. I emailed FB 3 times..no response other than a generic acknowledgement about my email to them...judging by the comments it seems they won't do anything either. I am so upset. had the acct for almost 4 years and there are 4 yrs worth of messages, comments, pictures etc...n now i cant access it!

    Does anyone know how to get this exposed to CNN/BBC? so that their credibility is ruined? that would reduce sign ups n increase deactivation too. Let me know

    A frustrated FB user

    Frustrated FB user 11/29/09 11:39AM

  • Facebook dosen't help. I have gone to their question answer section and went through ever process and it dosen't work. there is no way to directly contact help when the question answer part dose not work. i cant log in to my facebook becuase i dont know the password. i cant reset the password becuase i do not recieve the email to reset it. what am i supposed to do then? i cant do anything! i cant even delete my account because I am not able to enter into facebook! I'm stuck and can't do anything! Thanks Facebook

    Anonymous 11/29/09 10:24AM

  • I have been using fb for over a year now..and same thing..locked out of password and email. if we al boycott they have no one..the suck right now and customer service sucks..it's like emailing outter space!

    turtle09 11/28/09 4:41PM

  • Maybe it's time for a Big Civil Action against Facebook for serious customer service account mishandling and neglect, causing aggravated emotional distress, while providing absolutely no outlet whatsoever for any attempt to resolve the issues at hand other than one, single, generic email address from which all requests are ignored. Sounds like an open and shut case to me. I'll sign up. Get the attorneys on it.

    TheNoob 11/27/09 10:05PM

  • What recourse does somebody have other than to start a new profile if they can't access their old one. I find it funny that they are saying that there are too many inactive users and trying to get people to use the site, and yet for those who actually have valid profiles and are wanting to use them, they will not assist us in trying to work out the problems so we can log in again. It's a catch-22 then, is'nt it. They want users but they are not willing to staff the site to enable those users who are locked out because of their own technical glitches to help us be active on the site again! And to top it all off, they state it is a breach of terms and conditions to have multiple profiles, but again, what else should one do if facebook has locked them out because of technical glitches and then does not even have the courtesy of a response or resolution. How long do you wait for help? S.O.S.!!!!!!!!!!!!!!

    Anonymous 11/25/09 8:34AM

  • facebook obviously does not care about their customers. They are all at the beach collecting checks for what we have done for them. My website was hacked into, and my family all has emails accounts from our family website. Well they have blacked out my website, saying it is abbusive. Now My wife and daughter cant log in anymore. The website has been fixed with security codes, but as with all these other people NO CONTACT FROM ASSBOOK! It is so frustrating when people dont want to do their job. Get it right Facebook. This is ridiculous!

    buckwheat 11/24/09 9:52PM

  • I recieved an e-mail from my niece yesterday from her Facebook that was a letter from Mark Zuckerberg stating that alot of people were mad that Facebook is too slow because there are to many unactive members. We are supposed to send the letter to 15 friends to say we are active or be deleted in 2 weeks. Google Blog says this is a social marketing scam. If you comply with that message you are giving the marketing company authorization to e-mail you junk mail. I don't feel that my personal information is very safe anymore. I mad that there is no way to contact Facebook regarding this scam.

    Laura 11/24/09 10:57AM

  • Completely useless! Guess they are just way too big to deal directly with the little folk who made them so big!!!

    Dee 11/23/09 1:38PM

  • i am seriously beginning to wonder about the legalities of facebook not being able to locate e-mail addresses in their system that have suddenly become "invalid" and render the user incapble of accessing their own information. i understand that facebook cannot respond to each and every inquiry individually however, this seems to be a huge problem. i have no problem never using facebook again, and quite frankly i will bail as soon as i can delete my own profile. and i understand that placing personal information within the realms of a "free" social networking site is maybe not the smartest thing to do. and thankfully i have not posted anything there that i don't care if my friends see. HOWEVER, the fact, regardless of whether this site is "free" or not, that i cannot access nor control my own profile because of a flaw in their system feels an awful lot like a breach of security and terms of contract on their part.
    i only want the courtesy of a response from them stating that they have a problem and are addressing it, rather than no response whatsoever, and no control over what is mine in cyberspace.
    anyone have any answers in terms of the legal repercussions of facebook not being able to provide users with appropriate and timely resolution to their own account problems which are facebook-induced?

    Anonymous 11/23/09 10:54AM

  • I am also having issues with being locked out of my account due to my email account being "invalid". I've emailed them about it but all they told me is that my email address can't be located in their system. Duh! My account is still active, my friends can post on it, I can look at it through my boyfriend's account and post on it. I can even sent status updates and upload pictures through the text feature on my phone... I just can't log in! It's been 6 days now and I'm so frustrated. :(

    Sally Wright 11/23/09 10:16AM

  • A friend was hacked and a video went out I received it opened it and my facebook went crazy it sent out a video to every contact! It said all kinds of dif stuff. Anyway video was a way to hack my computer which then Trojans, virus, you name it I got it! Computer crashed. Facebook was contacted numerous times by email! No phone number! Account suspended! Thought they would do something! Nope when I was able to log back in still had video on account so do some friends and just received another video from origial person that probably has no clue what she is doing! Facebook has no one to contact. No customer Service your computer is at serious risk if you use this site caution! Again no one to contact. Email them away no response! Good luck b I am off it!

    Terry 11/22/09 1:08PM

  • When you put out a blog like Facebook you need to have it perfected before you let the public maneuver! I can never log in without entering a new password! This is ridiculous!I think Im going to leave Facebook, its terrible!

    strawberriesluvschoc 11/22/09 1:07PM

  • Ive had my identity stolen by an ex-boyfriend he has up a fake page about me. This page listed who I am, my address, my phone, and general directions to my home! I have 2 small children and now I have a major safety issue with this whackjob. Facebook will NOT take down the fake page. My local police are involved in this cybercrime. I sent a salute as well as my DL issued by my state AND ITS STILL UP! They have not contacted me or the authorities working my case. He put one up on Myspace as well, they were GREAT at working with me and the authorities and getting in touch with me and offering any help. MYSPACE is the best if this happens to you. Which makes me wonder why are so many wanting a Facebook when they wont stand behind their own rules?

    Roberts4 11/22/09 11:14AM

  • I am having the lock out problem as of today too! I added a new security suite last night and now I can not get into my FB! I am so frustrated! I also have tried everything that I know to try...HELP ME!! I want in!!
    I emailed the fb but I don't know if it will work , it hasn't for anyone else.

    Anonymous 11/21/09 9:29AM

  • Contacts and Friend request keep coming, though I should not be in Facebook at all! False e-mails with viruses were sent out in my name to allmy friends, so all was deleted and cancelled months ago, and I responded to e-mail about Facebook changing password communicating this and again asking to make sure all references to me were deleted. I have just requested them again to Please make sure this is done before I report this to BBB & other consumer alert org's.

    Anonymous 11/21/09 8:39AM

  • I am locked out of facebook. It says my email address is invalid. I've been using the same email address for 2 years. I am so frustrated. I have tried to contact customer service SEVERAL times! No response!

    Anonymous 11/20/09 4:53PM

  • locked out of account...all friends and fam can still view my profile but facebook says "email account not valid or password invalid....tried every angle of the help side of facebook but got nowhere.....Are they that busy to give a helping hand???? I give a '0' out of 10 for satisfaction..

    Anonymous 11/20/09 2:55PM

  • I have been unable to log in to my Facebook account for over a week, saying my e-mail and password were incorrect, which they aren't. I have submitted the help request forms several times a day with no response. I got one e-mail response last week with a new password which didn't work. After trying to contact them continuously by e-mail and submitting help forms, I got another e-mail response saying there is no account with my e-mail address. However, I continue to receive e-mail notifications of friend requests, invitations, etc to that e-mail address. All requests for help seem to end up in dead air. This is the worst customer service I've ever received in my life. Non-existent.

    Suzanne M 11/20/09 4:15AM

  • ya this is not cool,all my friends info from school 35 years ago is on facebook, i'm locked out.they claim my e-mail is no good

    lance 11/19/09 4:23PM

  • IT'S BEEN DAYS AND I CANNOT LOG IN. WHAT HAS HAPPENED. NO RESPONSE FROM ANYONE.

    SUSAN ALICIA KAFFKE KNOPP 11/19/09 3:55PM

  • locked out for 12 days now. not a single response.

    Anonymous 11/19/09 1:01PM

  • have any of you been able to get back on facebook yet?
    I've been unable to log in for the last 6 hours. I've sent numberous emails and tried to call the CS number. so far no one has even attempted to get back to me.
    Unsure at this point if it really is site maintenance or if my acct has been hacked.
    wish someone would get back to me to explain

    Anonymous 11/19/09 10:55AM

  • I tried to log on this morning via my usual email account and password. Access was refused (it was fine yesterday). When I tried to reset the password the message comes up saying that this function is unavailable at this time. Support is not good if non-existent. I'm not a big user of this site but am worried that I may have been scammed. I would like to deactivate my account but can't even do that now. Concerned and not at all impressed.

    Anonymous 11/19/09 8:36AM

  • I tried to log in this morning and it wont accept my password... same as a few of you ... have you heard anything? Its a bummer that I will loose contact with a lot of people I have found after many years... I guess I should have never left my space

    Anonymous 11/19/09 8:18AM

  • There are no Techs. No phone support. No email respose. We're just dead in the water.

    Anonymous 11/19/09 2:16AM

  • When I tried to login this morning they said password was no good. Reset the password and got into my page but---all contacts, all pictures, all info was gone except for part of my name. What the heck is up with this? I thought all the info that was in my book was safe. Guess not. I am not going to rejoin even though I will lose contact with alot of people. Thanks Facebook!!!!!
    Suzie Allred Taylor

    Anonymous 11/18/09 8:46AM

  • what the Hell is going on? why cant i get a response to the EMAILS yes PLURAL; EMAILS that i sent facebook regarding my disabled account? this sucks big time because i was advertising my business on facebook and now i dont know whats gonna happen!!! I NEED MY ACCOUNT BACK URGENTLY. someone HELP

    B 11/18/09 7:19AM

  • I have been trying to get into my facebook account for more than 5 hours.It says my account is down for site maintenance and may be down for several hours.How can it take so long for one account and no one else's that I know.

    Robin 11/17/09 3:22PM

  • m facebook account was disabled last night while chatting wiht my friends. It is so disappointing becasue the night before, fb said that my password didnt match my email address. they asked me to reset it and when i reseted it the follwing day, they disabled it?hats happening to facebook?it said i violated terms of agreemet which i know nothing of. i tried a lot of ways to contact thema nd report the matter to no avail..please i need my account back..

    gizmo 11/16/09 12:26PM

  • This is the message I recieved by going into my friends farmville on my home page and getting bonuses from them.......Its very fustrating cuz now I am block out of my account and cant go anywhere but my home page without seeing this message..............It looks like you are using automation to access this page.
    Collecting content or other information from Facebook members using automation is not permitted and could result in the disabling of your account. Review the Facebook Terms.

    You should be able to visit this page again in a few hours.
    I am smart but not smart enough to hack into my friends accounts.....face book better fix or I will and do have friends in the news that I can turn to for being accused of such a farce! They have no number to contact them...no email address, just this comment box.

    sissychix2003@yahoo.com 11/15/09 7:31PM

  • i forgot my password 24 hours ago. Sent email to 'reset' it... as yet have not received password. Can't send question to live techs as i DO NOT KNOW MY PASSWORD!!!!!!!

    BARB 11/14/09 8:26PM

  • I am having the same isse. Last week, FB started telling me my address was not valid. So when I tried to change it to anothre account I used, FB said it sent me a link. Never got it. Now I cannnot login. Neither of the e-mail addresses (old or new) are valid addresses as far as FB is concerned. I can't get in. I have already sent several emails via FB system.

    GlenG 11/14/09 1:45PM

  • I am having the same problem. I can not login, it says account disabled. Then when I try the 'forgot your password' to reset my password it just repeats itself. I reported the problem many times but I am not getting back any e-mails from facebook. Please help I want my account urgently!!!

    ezgi 11/14/09 2:45AM

  • I have the same problem. I went into my husbands account and tried to contact me and got to my site. But it was from yesterday. It ended about a week or so ago. No help from FB. Called the number. Left 5 emails. The scammers are IM'ing my friends and telling them that I am in London and need $600. I can't even cancel the account.... Has anyone had resolution?

    Anonymous 11/13/09 1:47PM

  • ok, so the problem get's even more mysterious. so even thought my e-mail address is labelled "invalid" i am still receiving notifications of friends posts to my page on my "invalid" e-mail address. hmmmmm. and so i thought i'd try too to create a whole new account with my "invalid" e-mail address which is identiofied with my facebook profile and still is up and running according to all accounts from my friends, and shockingly (er rather, not surprisingly now) i was able to create a new account with my identical e-mail address, so now there are 2 profiles with the same e-mail address and i got a confirmation from facebook of the new account while still receiving notifications of postings from friends on that same account for my proper and valid and active profile which i can no longer acce. the mystery continues, and theirs policy of no response continues..... wow.

    Anonymous 11/13/09 10:17AM

  • Still locked out. They tell me the email address is not valid and when I tried to set up a new account I couldn't because they said my enmail address was already associated with another account. Talk about Catch 22.

    Anonymous 11/13/09 4:21AM

  • i just called the face book number.
    and they got me a operator
    . the opereater rederected me to a voise mail that said we are not giving phone custamer suport at this time..
    im very frustrated.. i need my face book and i need it now... this is mest up its ben 2 days
    and i havent even reseived a answor... what THE HECKS GOING On HERE my space has never had this problem ..
    i cant even get a answor on the phone.. im very upset. please help me!!!!!!!

    Mi 11/12/09 4:00PM

  • ditto. the problem for most of us in regards to the latest login debacle seems to have started on fri. the 6th of nov.
    the absolute WORST CUSTOMER SERVICE EVER. IN THAT THERE IS None> NO RESPONSE TO ANYONE.
    this truly is a farce.
    how can a company not issue a response to the issue and inform the users as to what is going on and what they are doing towards resolution? incredible actually. the arrogance........

    Anonymous 11/11/09 6:34PM

  • Same Problem. I can't get in touch with any one, and i can't get into my account. it says Invalid Email. But i still receive notifications in my E-mail account. I was blocked around friday the 6th and i've been trying to contact Facebook ever since. And i haven't received any replies.

    Anonymous 11/11/09 5:12PM

  • Having the same problem as everyone else. Cannot log on. It's saying I do not have an account with my email address. People are posting to my wall and the emails are being sent to my email address. Email requests to the FB help line are going unanswered. Why cant they have a customer service line with an actual person to speak to?! I cannot even get in to deactivate this account. Any help from anyone?

    kymmar 11/11/09 4:53PM

  • I am in the same boat I try emailing and phone them of a situation of a virus being passed through there email that was sent to me contain unmentionable and then sending it out to all my neighbors and contacts without me being on facebook. It is giving me a bad look from people not good. something needs to be done about this and how does it get through there security or do they not have one is this why you can not email them through facebook email. Very displeased.
    I also have tried numerous times to get resolution on FV points that were due to me from books that I ordered and have gotten no were.

    lbritestar2@gmail.com 11/10/09 11:34AM

  • I am getting tired of trying to contact someone. I am trying to stop abuse and no one at Facebook will answer me. If this is the way they treat their customers, then I will pull my account and advise others to do the same.

    marie.brenk 11/9/09 6:01PM

  • I'm the same! It's telling me that my e-mail is invalid. They sent me a new password and everything, and it still won't work. I've been locked out since Friday and they haven't emailed me back in 3 days. So frustrating!

    Anonymous 11/9/09 5:34PM

  • I am locked out of my account and unable to reset my password. How do I get someone to send me a new password or code to unlock my account? It has been almost a week and no one has responded to my requests. Please help me!

    Annette Harris White 11/9/09 3:46PM

  • i am curious at what point does one give up? i am having the same issue that many have already expressed in that facebook no longer recognizes my original e-mail login address and also will not allow me to get past the security code so as to reset my password, so totally useless. have been loced out for 3 days now and have sent numerous e-mails to no avail. there should at least be some explanation as to whether they are having technical difficulties or whatnot. i am locked out, not sure if someone has hacked in or not and unhappy that i am told i should not start a new profile, even tho that idea does not sit well either as it's taken a while to build up my profile and contacts. when is enough and does one attempt a new profile????? can anyone answer if ultimately their problems were "fixed?"

    anonymous 11/9/09 11:10AM

  • The phone number posted for FaceBook is useless. All you get is a recorded message saying that you will be connected to an operator, but you never are. The recording keeps playing over and over, and you never get to speak to anyone. They don't answer emails either.

    Anonymous 11/4/09 10:23AM

  • I tryed to open an account at facebook.com and couldn't get it to work, so I thought well never mind. Then someone started to send viruses to my computer day after day. the viruses haven't gotten through, but it is anyoying and face book won't email me back. DON'T GO TO FACEBOOK!!!@!!!!!!!

    Anonymous 11/3/09 11:15AM

  • I just wrote to facebook asking for help accessing my account. I receive the same error message, "incompatible browser," with the most recent version of both Internet Explorer and Facebook.

    If facebook does not respond/help, I will cancel the account from another computer (at the library.) I will not tolerate or accept bad customer service. I do not need facebook.

    ffej eniatnof 10/31/09 5:18PM

  • I am having the same problem as others that recently reported - unable to receive emails from Facebook, as somehow my email addresses have been removed/replaced from my account.

    The concerning things with these circumstances are that:

    1. Someone else is likely receiving all of my emails regarding my Facebook account.
    2. This same person has access to change my profile, add/alter/change photos, and send correspondence to my friends.

    I have also attepted to get Facebook to help, and either get form emails to read their website (which I cannot access) or no response.

    Now, concerned about my identity and its integrity, I have no idea how to close the account and ensure that the information and friends list is removed from their servers.

    Mike 10/31/09 8:56AM

  • I am glad I am not the only one having problems with facebook. I can't believe this. I haven't been able to log in for approx a month. Keep getting message-This program cannot display the webpage. Facebook, this is a real disappointment. I found facebook to be a little more classier than myspace. Maybe I should check them out.

    pronurs 10/31/09 8:30AM

  • I am having the same problem. Facebook does not recognize my e-mail address(es) originally used to set up my account, so I am not able to log-in or reset my password. It's like they have disabled my account from me, but my friends are continuing to try to reach me through it. No response from Facebook after many, many e-mails.

    Anonymous 10/31/09 7:36AM

  • I am having a serious problem.... my email address has been deleted from facebook yet my profile is up and running and people are still taggin me in pictures and writing on my walll etc.... but i can't approve anything because it wont let me sign in.... can someone help me.. I wrote at least 15 emails to facebook

    Anonymous 10/30/09 1:04PM

  • About a month ago I logged into facebook only to find a profile with my 4 YEAR OLD daughters name. I clicked into it and it had 3 friends...one of which was my ex-husband (her father). I contacted facebook and asked that they delete it. They did, but now there is yer another profile in her name. The people in the friends list are noone that I know. He made this profile to benefit his mafia wars game and I am livid. I have tried to contact facebook because I want charges pressed against him. This is ridiculous!! I wish that there was a phone number to call. Any suggestions??

    Anonymous 10/29/09 8:38AM

  • i called your support number and got an 'we can not take your call at this time' message. Jerks!

    pschwobel 10/28/09 4:54PM

  • The customer service number is DISCONNECTED! This is not a good thing, by a long shot. It seems the company is getting so big that service is the last thing on its mind. How am I supposed to get someone to remove the account I KNOW that was created by a fellow classmate of hers? (The emails have said she did it!)
    Facebook is getting to be a threat...

    Anonymous 10/28/09 10:03AM

  • I keep getting a message saying it is down for site maintence, then when I get on my chat is missing, I have no wall posts, my inbox says I have messages but I can't get to them. My newsfeed is all messed up, tried doing the status update fix and that worked once, now nothing again. I also have not been able to log into facebook on my blackberry for over a week! How do you contact someone?

    Stacy 10/27/09 12:38PM

  • I cannot describe my disappointment with the Facebook Maintenance team. For four days I have been not be able to login,("Site Maintenance") or read wall or picture posts (that to appear in my email but not on my wall), Friends being deleted, friends telling me my facebook wall is erased...this list can go on and on and on and on. I am at a loss. I can't seem to find anyone to help me out in the facebook team. I am comforted to know however but saddened at the same time that this is not an isolated indecent. FACEBOOK...FIX THIS ISSUE!!!!

    Genxrr 10/26/09 9:45PM

  • Facebook is becoming a joke and the fact that they don't communicate with users only adds to the frustration. I too have been having problems with constantly getting error messages, the chat function doesn't work, or works intermittently. Messages have disappeared, I'm told I don;t have permission to post, it goes on and on.

    Hates Facebook Arrogance 10/26/09 6:50PM

  • I am having the same problems as alot of you on here complaining. I have been having trouble logging on for the past few weeks. I have changed my password, I have cleaned up my cookies and to no avail I am unable to log on. I am prompted to try again later to log on even though I have entered the correct information or I will get a message stating that I have entered the wrong information, which indeed I haven't.
    I am even having trouble logging on my blackberry.
    The few times that I am able to get on my page I am unable to do anything.
    What is going on with Facebook?

    anom211 10/26/09 3:26PM

  • Hi, I have been having issues with facebook for 4 days now. I am having difficulty signing into my account, posting comments, and writing on people's wall. At times, I am unable to receive the live news feed and some of my friends are not visible. I am pretty much having every problem you could possibly have with facebook. I deleted my cookies updated my MAC software... nothing is working. What am I suppose to do to fix this? Is the help center working on these problems that numerous people are having?

    jpileggi@student.adler.edu 10/26/09 12:22PM

  • My probles is the same. Can't log on due to account unavailable due to site maintenance. How does maintenance go on for 10 hours a day. When I do get on, in a short time I am disconnected. The site is getting worthless. The worse part is that they do not even have the courtesy of a reply. I have contacted them everyday for over at least two weeks and have heard nothing from them and ther problem keeps getting worse.

    doch55 10/26/09 11:45AM

  • If facebook wants to give us real time news feed, then they should give us real time news feed on what they are doing when we can't log in because of maintenance. I'm just glad it's not just me, because I was beginning to think it was.

    Anonymous 10/26/09 11:43AM

  • I know,this is seriously starting to irritate me.It wont let me log in for more than 2 mins...it says my account is under "Site Maintenance" but it has been like this for the last 5 days....HURRY UP AND FIX IT!

    Anonymous 10/25/09 1:20PM

  • My account has been disabled for no known reason that I know of! It says I broke the contract or whatever, but i have done none, I repeat none of the things listed as reasons to be disabled. If I can not contact them, how am I supposed to get this resolved. I have all my friends, games and fantasy football that I can't check!

    leon sutton coleman 10/25/09 11:42AM

  • Mine is down too, cannot access account for two days now!. I received a message from one of my friends stating she saw this video of mine on Blogged.com. I had no idea what she was talking about. So I went there and there someone is , using my name and picture!!! From Facebook!!It is all happened in the last couple of days. My computer is running slow. I have been hacked I guess? I do not understand all the dynamics of that. Am I going to lose all my stuff on the computer? Does this mean someone has access to all my pictures? I have family on there! Also my passwords and other private stuff? Can someone please answer any of that? What do I do about the Blogged.com issue? I cannot delete it because I never made it, and do not have the password. I am really upset. I had no problems with myspace. Now this, I am unsure of what I can do.

    IWANTMYIDENTITYBACK 10/25/09 9:27AM

  • im sick of having problems with facebook 1st on my blackberry now my computer something about site mantinancethis has been going on for 3days now its a joke and when you call the number nobody ever answers its just some stupid answering machine......

    siobhan lawlor 10/24/09 6:18AM

  • I have canceled my account as well because a friends account was hacked, and I started getting serious sites with adult material. I tried to delete the sites and could not, it is causing a virus on computers. Facebook needs to delete accounts immediately. Once a person request a delete and they keep your info for 14 days this is getting creepy. It become highly suspect. Why not delete the account and the information?

    I dont want you 10/23/09 8:24PM

  • On my blackberry i keep getting the same issue, Data Service Not Available when trying to connect to FB Application..For a day it said Maintenance then back to Data Service issue.I contacted Verizon and they tried very hard to fix it to end up saying i need to contact FB as it is their problem. Except, nobody is around FB to help..WTF????

    dtw11 10/23/09 12:14PM

  • My FB has been down since yesterday. It won't allow me to log in, saying it's down for maintanence. If I am logged in it will allow me to post comments as reply's to others posts but not allow me to post status updates. I do business through FB and this is now costing me money. If you search my name it doesn't even show that I am on FB. My wall shows NO UPDATES ever! I tried signing in under my boyfriends account and it let me, with no problems getting on or posting status, seeing his wall, etc. When I went to my wall from his account it shows BLANK! I hope this is not permanent! I have business information I need and can't even get on to get the contact information for pending orders.
    I left a message for FB on the number posted here, I hope it works.

    HeathersArk 10/23/09 9:15AM

  • For a site used worldwide you would think that FB would have a excellent IT staff, and respond immediately to our problems! I have sent multiple e-mails and even tried to call their offices, with no luck at all. Myspace has better IT support!!!!!

    beachbum77 10/23/09 8:31AM

  • My Friend list is GONE, can't send ANY messages, Comments don't work, no status update, HOME page is empty.

    Anonymous 10/23/09 8:15AM

  • Following up to my previous message sent last week - I again sent several emails, etc., to the email address provided for FB (to gain access to my original FB page) all to no avail. FB should be investigated for authenticity.

    Marina Gunning

    Marina Gunning 10/22/09 9:09AM

  • My computer is hacked from some hacker sending video from my account. On Friday Oct 16, I deleted my account and yesterday Oct 21 I received an email stating that I reactivate my account which I did not do. I'm having the hardest time getting in contact with anyone from Facebook. Your company needs a serious IT dept for these hackers. I will never create another page with Facebook again. If I don't hear back from someone, I will call the police on your company

    Anonymous 10/22/09 6:53AM

  • I've been having trouble with facebook as well. Everything on my account is gone. Including info, pictures & friends. I also had a hard time logging into my account always said temporarly unavailable due to site matience...

    Anonymous 10/21/09 4:56PM

  • I JUST GOT MY ACCOUNT BACK LAST WEEK AFTER BEING DOWN FOR 2 WEEKS UNDER SITE MAINTENANCE.. I LUCKILY DIDN'T LOSE ANYTHING..I JUST TRIED TO GET BACK ON AND GUESS WHAT?MY ACCOUNT IS BACK UNDER SITE MAINTENANCE.. I ONLY PRAY IT WON'T BE 2 WEEKS THIS TIME..I AM GETTING SO FRUSTRATED WITH THIS..

    Connie Smith Gordon 10/21/09 10:01AM

  • Facebook should be dismantled. Whoever facilitates it puts people at grave risk.

    Tried to deactivate account after someone hacked it. Then, magically, the account got reactivated. You can e-mail FB for help, but what if someone hacks private information you divulge to FB in your attempts to deactivate your account? Leave a telephone message? Not gonna' even bother trying.

    I think the only effective method is to TRAVEL to its office(s), and get in its face, and even then, there are no guarantees.

    It's just a matter of time until something really bad happens, and then, hopefully, Facebook will face severe consequences.

    They don't want to pay for customer service staff, so let's hope they get punished for it.

    Anonymous 10/20/09 12:40PM

  • I've attempted multiple times to contact someone at FB who can resolve an issue I've had for the past 6 weeks. I'm not able to log-on to my orignal FB page due to an email / internet change.

    I'm so surprised that there is no 'tech' team and/or back-up for technical problems. Makes me question the validity of this operation.

    marina gunning 10/20/09 12:08PM

  • No support at all....I don`t know why they have a Face support page that doesn`t do anything

    DLaynePalmer@att.net 10/20/09 11:10AM

  • I have been e-mailing info@facebook.com and sending online requests to have my login problem solved for over 4 weeks now and has not received a single response!! I use facebook for my business so I really need this problem solved since creating another profile and another fan page would cause massive confusion to my clients! I was going to advertise on facebook but since I am not receiving any help with my problem I am reconsidering this. I understand it is difficult to have a customer service line for your millions of users. However, it is important to maintain good customer service by fixing all the problems & answering all your e-mails because you never know who would like to advertise and give you money since you make money through advertising.

    cheerjazz84 10/20/09 8:59AM

  • First let me say that despite glitchiness, I love facebook. It's the most convenient social site I know, I have a lot of friends that fb helps me stay connected to, and I love farmville, and it's free.

    That said, I've participated in quite a few free sites that have very little in the way of glitches, nearly none. It's true I know nothing about what it takes to build and maintain a site like this, but free or not, the builders take on a responsibility to the audience to keep delivering on the promise, real or implied, to provide a quality site that performs without inconvenience to the users. And I DO know people in the know about these things that can attest that facebook does not have to be as glitchy as it is.

    I'd also like to say that the Facebook Inc. post from the 15th of October set me back on my heels. Free or not, I'm astounded that a facebook representative would take such a confrontational tone and belittle the complaints of the users so blatantly and so rudely. "Suck it up"? Really? Really!?!?

    Not to mention, I have no doubt that the advertisers who count on your site for generation of any business they can get, and pay your salaries from that revenue, would not take very kindly to you taking that attitude with the people who are the grease that keep your machine running at all. Think about it, and see if you can't come up with a better plan, huh? Thanks.

    redhairedgirl2004 10/18/09 11:41AM

  • I find it funny how facebook just ignores their patrons they make millions if not more from advertising and third party apps there is NO EXCUSE FOR NOT HAVING A TECHNICAL SUPPORT NUMBER.

    Anonymous 10/17/09 1:48PM

  • Hey facebook, this is taking TOOOOOOOO lOOOOONNNNG to repair or upgrade your site.

    It will not accept my password or my security password. I am getting quite tired of this

    Fix the problem or cancel the whole thing.
    Please get this FIX today it is unfair we have to deal with this. What kind of web site masters are you people.
    You have to many clitches. Please get it working and be nice to notify everyone by eamil- and YOU need a place for people to contact either by phone or email. THis is horrible that we have dig so deep to find you.
    Deal with it, be a business. No happy customer, you will not have a happy business.

    donitabird 10/15/09 11:37AM

  • Suddenly, FB doesn't recognize my emal address and won't allow me to log on. Funny thing is, I am still getting email notifications about people posting to my wall. Repeated email requests for help have been ignored. Very frustrating, but more so, how can a company operate like this, treat it's customers like this and expect to be successful?

    jkguinn 10/14/09 7:45PM

  • Facebbok recently sent me a notice that i was violating terms by adding too many friends i have about 1100, other friends have over 3000, i stopped the moment i received the email and wrote back, how many is too many ? next morning my account was disabled without any further email, now i am frantically trying to get it restored after 2 years work of finding friends, photos and movies, i could never start again, i have never abused Facebook

    Warlock Of Love 10/14/09 4:21AM

  • I'm unable to log into my facebook and I'm in such agony its getting pretty annoying after you keep trying to attempt to get into the site and this error keeps popping up about site maintenance.UGH!!!! What does it mean?is any of my information been tab into?Why is it taking so long to clear up?Did I do something wrong ?

    diamondhepburn 10/13/09 11:23AM

  • I was able to log in today after 10 days...whew! what a nightmare! Rude customer service!

    Anonymous 10/13/09 8:18AM

  • This is just completely rediculous! It has been 9 days since I have not been able to get to my account. The operator is completly rude. Facebook does not answer any emails... They have beyond THE worst customer relations. They don't even have the decency to tell us what the hell is going on. WTF

    Anonymous 10/12/09 12:39PM

  • I'm beginning to think that this problem is not going to be resolved. It's been over a week now and still the same old stuff! What is the problem??? I need to access my account!! UGH!!!!!!! And the fact that FB doesn't even have the decency to let users know that this problem is being resolved makes it even worse!!!!!!!!!!!!!

    Anonymous 10/12/09 9:12AM

  • The lack of a reasonable explanation for our accounts being locked in site maintenance for over a week is ridiculous.

    Anonymous 10/12/09 8:13AM

  • Sorry, due to site maintenance your account is unavailable at this time.
    this genetic post is old now! I went ahead and started a new account,FB has showed that customer service is not a top priority

    and the updates are non existent




    We are currently experiencing an extended site maintenance issue that is preventing some users from accessing their accounts or Pages they may administer. Rest assured that your account has not been deleted or compromised. Your original account will be restored as soon as possible so there is no need to create a new one. We sincerely apologize for any inconvenience you've encountered while attempting to log in to Facebook during this time.

    Dave 10/12/09 4:19AM

  • Hi, I have a problem with logging into my account in facebook for more than a week.It is a really disgusting situation.Everytime when I try to get into my accoun it appears a message with the following text:
    Sorry, due to site maintenance your account is unavailable at this time.
    We are currently experiencing an extended site maintenance issue that is preventing some users from accessing their accounts or Pages they may administer. Rest assured that your account has not been deleted or compromised. Your original account will be restored as soon as possible so there is no need to create a new one. We sincerely apologize for any inconvenience you've encountered while attempting to log in to Facebook during this time.


    The situation for the first 3 or 4 days was normal,but when the problem continue for more than a week it becomes a big problem for me.If there is no chance to log into my facebook anymore,please answer to know what to do.I want to contact with my friends and they are worried what happened. How long time will cost you to resolve the problem? Why does it happen with some accounts not with everyone?Why me? What happens with the information in my account?



    I wrote many letters to you nad hope having answers soon please


    Lucy 10/12/09 2:32AM

  • I have not been able to access my account for one week now due to "site maintenance." I have not gotten any response from FB. It is quite annoying and I've also heard that our accounts were hacked. I'm about to delete my account and start over.

    stilesjk@aol.com 10/11/09 4:33PM


  • I have not been able to login to Facebook since October 2nd due to the notice below. There is no customer support and it just plain sucks that they will not, cannot, or are just leading us on to fix this.

    This company needs help and quick!


    Sorry, due to site maintenance your account is unavailable at this time.
    We are currently experiencing an extended site maintenance issue that is preventing some users from accessing their accounts or Pages they may administer. Rest assured that your account has not been deleted or compromised. Your original account will be restored as soon as possible so there is no need to create a new one. We sincerely apologize for any inconvenience you've encountered while attempting to log in to Facebook during this time.

    You can stay updated with the progress of this bug by visiting the Help Center.

    Anonymous 10/11/09 4:14PM

  • I, too, have been waiting for "site maintenance" to do their thing for over 8 days now. This is very annoying and poor customer service. The very least they could do is send an email to users having difficulties giving us some time frame for repair.

    Anonymous 10/11/09 9:52AM

  • I sill don't have access but did file a complaint with the Better Business Bureau. It was very simple and at least I got a response from them that they've contacted the company

    Anonymous 10/11/09 8:19AM

  • I have been unable to log into face book for over two weeks now, and am getting an error message of a mainenance problem, i have contacted facebook team three times and still no response i think the service is terrible, not one email to tell me whats going on, i really dont think this problem is going to be sorted out as it has now been two weeks....im absoultley shocked by the terrible service.

    Lady H 10/10/09 7:12PM

  • Ok i have 2 old facebook email accounts that were disabled i asked them to delete my groups i created on thoses old account emails . I even emailed facebook from my old account emails that were with facebook! i copy pasted my group! i created and emailed it to facebook all the proof in they need its me! and they still dont delete my old groups and info this is illigal to keep my info and pics up there!

    das 10/10/09 5:46PM

  • I have been locked out of my account for 7 days due to this site maintnance problem. Facebook didn't acnolage that thwy even had a problem untill 3 days later when they said that they would have this resolved in 24 hours.

    I have sent numerous emails and have called numerous times only to be hung up on from the operator. All I want is some answers and updates. They have not done any of that

    Due to their lack of customer service I highly reccomend Everyone to file a formal complaint with the better buisness against facebook!

    Here is the link to do so:

    http://sanjose.bbb.org/Business-Report/Facebook-223670
    http://sanjose.bbb.org/Business-Report/Facebook-223670

    A mad customer! 10/10/09 9:14AM

  • I've left a few comments during the now 7, (yes 7) days that this outage has existed, from my perspective as an IT manager.

    My own account continued to not allow so much as a login and I remain truly frustrated and at this point, angered. Unfortunately, there is no direct competitive parallel to Facebook that I am aware of, but I hope this outage is a call to many to start up such a service, you have a built in start up audience of all who have been impacted by FaceBook's ineptitude and mistreatment of their clients.

    I will end with a pretty stunning point that hit me today. As noted, this is now at least the 7th day of the outage. Virtually all systems and services were restored after 9/11 in NY sooner than FB seems to be able to restore their service... Truly a sad indictment of their lack of stewardship with our data...

    Anonymous 10/10/09 8:17AM

  • I just got a facebook about a week ago.It was working fine at first.Now i can hardly do anything on it.I cannot send or receive messages,look at my friends,confirm friend requests,request friends,or post pictures.Its pretty much useless right now.Please help!!

    Chadtown32 10/10/09 7:17AM

  • I am also getting the same original site maintenance error message, and wonder what is going on with my account. I think that it is time that Facebook update THEIR status. A few days ago I read that they were hoping to get service restored within "24 hours," but clearly that did not happen. I so wish that I could talk to a live person! Doing so would alleviate my own, as well as others', anxiety.

    Anonymous 10/10/09 7:07AM

  • My page on facebook has been disabled!! I have no idea why and I can't get anyone to respond to my emails. This is very frustrating!!! It has been 4 days so far and I don't know where else to turn. If you have to pay for technical support then so be it .....but "really" what is going on?

    Anonymous 10/10/09 6:13AM

  • This is my 7th day of no Facebook due to site maintenance errors. I cannot believe this and have never seen anything like it. Many friends think I deleted them because I no longer appear in their friends list. What happened to Facebook's notice that "rest assured your account will not be compromised?". So I'm betting that if/when I'm able to log in, I'm going to see a completely rearranged profile and no friends list??? Facebook needs to get their act together.

    Anonymous 10/10/09 4:03AM

  • My facebook has been down for 6 days now. I know the message has changed for some people when they try to log in, and states:

    Sorry, due to site maintenance your account is unavailable at this time. We are currently experiencing an extended site maintenance issue that is preventing some users from accessing their accounts or Pages they may administer. Rest assured that your account has not been deleted or compromised. Your original account will be restored as soon as possible so there is no need to create a new one. We sincerely apologize for any inconvenience you've encountered while attempting to log in to Facebook during this time.

    However, I am not getting this. I am still getting the same maintenance error. Is this happening to anyone else? I just want my account back :( Facebook sucks.

    Anonymous 10/9/09 11:24PM

  • Your customer service sucks, I am having an issue that your preferred type is on communication can't help because there is NO information to get an answer for on facebook for this particular issue, I need to delete a person from my facebook page and cannot because facebook is not working right and in order to get you alls attention I have to do this. Please fix the problem because I really need to get this person off of my facebook page now!!!

    Bahar Hart 10/9/09 9:25PM

  • Would you please let us know how many more days we are going to be off of here...A day,a week?It has already been 6 days for me...I want my original account back with my friends,photo's and farms!For god's sake we've been more than patient!

    Connie Smith Gordon 10/9/09 8:47PM

  • OK. So I created a new profile yesterday and started the daunting task of re connecting with all of my friends. Today I was asked by two different friends why I removed them from my friends list. This is a new twist to this problem that I was unaware of until today. My "old" profile is now dumping my friends. That is bad. Now I'm angry.

    Really? C'mon 10/9/09 3:45PM

  • I have been having trouble with FB for about 3 days now. It is becoming a real problem. They said they were going to resolve it but it is still not fixed. I have trouble logging on without being shown a error message or try again later. It takes forever to go to another page or check my messages, it even shows I have 0 friends online in the chat section when I know for a fact at least one person was on there. I tried to chat with the person and it said I don't have permission to chat with this person, and we were on the phone talking at the time. I think they need more servers and quickly because it may be getting ready to crash...

    Anonymous 10/9/09 2:40PM

  • Approaching the seven day mark for me and it is becoming a problem. My friends are having so much fun on the site and I'm alone... alone! *cries* Seriously, this is a HUGE problem and yet, nothing from customer help itself.

    Anonymous 10/9/09 2:29PM

  • Check this link out... and FB claims on 10/6 that they'll have this resolved within 24 hours... it's now THREE DAYS LATER !! I love how FB says "some users" are experiencing this outage, blah blah... I'll bet there are thousands or more affected by this outage!

    It took them three days of people complaining before they even claimed they were having a problem!

    http://blog.facebook.com/blog.php?post=150162112130&comments

    And after all this, we STILL haven't gotten any kind of response to our emails from their joke for a customer support group!

    Anonymous 10/9/09 11:55AM

  • Here, here!!! I too have been in the IT, Tech Support and Engineering lines of work for years, and this kind of "non-existent" support is completely unacceptable. NO company operates like that! Fortunately, I do NOT use this forum for any business related dealings, only personal. And I will make sure I will NEVER use FB as a forum to host any business activities of mine.

    I have filed a formal complaint with the BBB and have received a confirmation from them that this issue will be investigated... but it may take a couple of weeks!! This outage has already been almost a week now, but at least some action will be taken.

    I suggest that anyone else in here that is experiencing the same problems where they cannot log in due to this "site maintenance" error, which is a crock, to file a formal complaint with the BBB! See posting below from "A Mad Customer" for the appropriate link.

    Anonymous 10/9/09 7:23AM

  • They have a new message now when you try to login that says they are working on the problem please do not creat another profile your profile is still intact blah blah blah. It still makes me mad that all 15 of my emails have gone unoticed I bet by the time they fix this problem they will delete me automatically for the last email I sent but oh well. I'm very frustrated.

    Anonymous 10/9/09 7:18AM

  • It's now been 5 days since FB locked all our accounts. I am a Sr. IT manager, and this is the most rank amateur thing I have seen in 30 years in the IT business. Clearly FB has no practices or procedures for testing what they intend to maintain, or any procedures or management determination (or customer loyalty) which would lead them to restore what they may have screwed up if they were unable to manually repair the problem after the first 18 hours or so. This crazy 5 day outage also demonstrates that FB is a completely unreliable platform. It's such a shame, I like their interface and idea. Unfortunately, a couple groups I am associated with had begun to use FB to communicate however after seeing the rank amature handling of this problem, I have to recommend that we shift to another service. Not because FB had a problem, (they happen), but because FB has let this get out of control, refuses to communicate with their customers, is leading everyone on like children to whom they owe nothing because it's not a paid service. This extended outage and disrespect for thier customers demonstrates that we can not trust this company with our data, and clearly we ought not trust them with our loyalty. FB has proven themselves to be unreliable and untrustworthy and as such, using the platform for anything meaningful now or in the future would be simply nieve. If FB ever intended to charge for a service, they have no chance of that now, they have proven they they are not credible stuards for our data or our reliance on their service and continue to hide from their customers just as children do when they have done something bad, well FB, I will say to you what I would say to a child, SHAME ON YOU!!!!!!!!!!

    Anonymous 10/8/09 2:06PM

  • I just called and spoke to an operator, and she was extremly rude! She had just switched me to the automated "help" and hung up on me! I just want some answers and get my account back!

    Rachel 10/8/09 10:02AM

  • Thanks "A mad customer", I've also filed a complaint with the Better Business Bureau.

    Just because FB has now posted some stupid comment on their Help page about the problem does not guarantee that they are really working on it or when or how this will be resolved. And they still haven't responded to the hundreds of folks that have emailed them!

    Anonymous 10/8/09 7:20AM

  • I'd say at this point Facebook doesn't put any real value on their own communication medium. I mean, no ones phone or DSL connection goes out for 5 days without at least someone trying to fix it.

    Anonymous 10/7/09 10:07PM

  • Ugh! I keep wanting to update my status to tell all of my friends that I can't get onto Facebook, and then I realize, I CAN'T GET ON TO FACEBOOK!! I guess I can announce this on TWITTER, but none of my friends use Twitter, so what good is THAT? This is so unbelievably annoying!

    Anonymous 10/7/09 7:40PM

  • They really suck big time, nothing like myspace, tagged or my yearbook. I also got the standard form email to make sure it's me, but never heard back. I'm not even getting an error message, just can't log in and can't even reset my password.

    Anonymous 10/7/09 6:22PM

  • so much frustrated with the kind of the kind of technical support that facebook have. until they cannot resolve this issue.

    Anonymous 10/7/09 4:20PM

  • i'm so frusterated i'm about to delete my account and have all of my friends do the same! i want all of my basic info OFF of my profile and i am unable to do so.... it lets me take evrything off except my relationship status!!!! i cannot reach anyone by phone and i am very impatient and do not want to wait for someone to e-mail me!!!!!!!!!! GREAT CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Anonymous 10/7/09 2:43PM

  • I could just say "ditto" to all 274 comments! Guess the most frusting part is the no contact from anyone-- oh yes, about the site "just answer". How much am I willing to pay??? Pleeeeeezzzze. The answer is a big fat zero. I would be fired for this kind of service.
    PW

    patwalker@hartmanassociates.com 10/7/09 1:37PM

  • I have had the same problem. My account is under website maintenance & will be available in a few HOURS..it's been 6 days!!! I emailed them a few times, got a general email back & still NO HELP!!!!!! That is terrible, no customer service & no toll free number to call. HOW & WHY can this happen. This is terrible.

    Anonymous 10/7/09 1:34PM

  • I have also been having problems with my facebook the Site Matinence pop up has been continuence i didnt relize how much i use it tell it was gone. I am worried that i wont be able to retrive any information from my page agian. Pluse i am addited to Farmville and all my crops are dead by now. I would just do my farmville on myspace but they dont have the game and I am not about to get another facebook accout if this is there costomer sevice i have emailed them for sevearl days and still no responce I just hope it gewts fixed soon

    Anonymous 10/7/09 1:33PM

  • I have also not been able to get into my Facebook account for 5 days. I have done a lot of research online since this has happened and it seems like this same thing has happened to alot of individuals at the same time. Makes you wonder what is going on. I have emailed them over and over. I did get two emails back from Facebook. One was to verify my email account and the second one said this:
    "Hi,Our records indicate that there is currently a confirmed account associated with this email address. Please try to log in at www.facebook.com with your login email address and password. If you successfully access your account and the matter is resolved, no further action is needed. Please reply to this email only if you continue to experience an issue."
    So of course I did try to log in again. Fail. So I emailed replied back (a few times) to let them know that I still can not log in. Here is the message I get when I try to log in:
    "Account Unavailable

    Your account is temporarily unavailable due to site maintenance. It should be available again within a few hours. We apologize for the inconvenience.

    Thanks,

    The Facebook Team"

    I am just blown away that such a big website such as Facebook doesn't have a better technical support team. It is sad. I hope they get it fixed soon.



    webartbyveronica 10/7/09 12:56PM

  • Frustrating that I can't get to my profile for the 5th day. I'm pretty much addicted to this thing and am having a little withdrawels that lead to anger at these people. I just want to know when they might have it up and running again. You can't even see my profile anymore and when someone checks my profile from their phone it tells them I have no friends and none of my information is available to them but my name. I don't want to create a new profile because by the time I do this they'll have my old one available again. I have emailled them a total of 15 times in the last 3 days and not a single response....NOT 1. I emailed different places not just the info@facebook. URRRRRR these people have the WORST customer service ever....and I thought Myspace was bad at least I can see my profile in Myspace.

    Anonymous 10/7/09 11:36AM

  • Nice of them to get back to those who have emailed them (NOT!)!! How many people would think to look at their "Help" page to find this out?

    I am totally disgusted with Facebook after this incident!

    Anonymous 10/7/09 11:34AM

  • Facebook has finally added a note on their web site in their help section stating:
    "Site Maintenance" errors
    Some users have been experiencing difficulty logging into the site for several days. After they enter their login information they receive a "Site Maintenance" error message. We are aware of this technical issue and are working to resolve it as soon as possible.

    It looks like they are at least looking into it...

    Anonymous 10/7/09 8:18AM

  • I've also been getting that same "site under maintenance..." message since Saturday morning October 3rd. That definitely is not a few hours. Good news though is that I have been getting replies from them....3 automated ones and 2 from actual persons. I think it's as a result of all the email addresses I've sent emails to. I just used abuse@facebook.com, webmaster@facebook.com, info@facebook.com, disabled@facebook.com, etc. They maintain it's just maintenance, and to hang in there. Wish they would just give a specific timeline. Anyways, below is a copy of the last email I received from a person: "Hi xxxxx,

    "Site Maintenance" usually means that we're making an improvement to the database that your account is stored on. While we're doing this, you will not be able to access your account. In most instances, this maintenance will last only a few hours. A few other things to note:

    -After the maintenance is over, you will still be able to login with the same password
    -Your profile and account will not be affected by the maintenance
    -We don't do site maintenance on all accounts at the same time, so it is possible that some of your friends will be able to access the site while your account is unavailable.

    Sorry for any inconvenience. If you have any further questions, please visit our Help Center at the following address:

    http://www.facebook.com/help.php

    Thanks for contacting Facebook,

    Skye
    User Operations
    Facebook"

    Hope this helps another frustrated Facebook user out there.

    Anonymous 10/7/09 8:11AM

  • I too have not been able to log into my account since Sunday, 10/4/09 so today makes 4 days!!! I am getting a "Your Account is Under Maintenance". I am constantly emailing FB, but haven't heard a thing back. I am so upset about this. I use FB to calm me down. Playing the varies games and chatting with so many friends, but now this is making me totally nervous! Isn't there anything that any of us can do? FB is such a huge site, there just has to be someone out there that can help us!
    Very FRUSTRATED!!!!!

    Pattie07 10/7/09 7:07AM

  • I have been disabled now for five days. Their customer service is horrible. I realize they have a gazillion members, but come on! It should take them a minute to read the emails we send and a second to enable them! I am so upset. But there isn't much we can do....

    Anonymous 10/7/09 6:30AM

  • Facebook Customer Service is a joke. I have not been able to log into my account for 4 days now due to a "Site Maintenance". This is ridiculous. They will not answer e-mails, they will not talk to you to offer you any support or reassure you that you haven't been hacked....So now I'm stuck wondering if I've lost everything on my page, whether someone has taken over my account, or whether it will be up and running soon.... Seriously, this is quite craptastic!!!!

    Anonymous 10/7/09 5:16AM

  • I am really frustrated, I can't log in to my FB because of "site maintenace"!!! This is rediculous!!! Nobody has responded to my emails and I play all the games on FB, my farmville went to crap and I have lost ALOT of coins!!!!!! NOT HAPPY!!!!! It has been 5 long days!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    y not any email to reply me..????

    peipei poon 10/6/09 9:32PM

  • i received no help what so ever. I need help getting on the site. It keeps telling me to reset my password I do not want to I want to keep it but it will no go to the next step I thought this was here to help.

    tammy wawrzyniak 10/6/09 8:47PM

  • What a mess these 5 days trying to log in my facebook account. I think I will not continue this horrible service. What I miss is my 45 photo albums. Are you maintaining (spying) my account? Why don't you tell the customers you're trying to see if there's something wrong with their profiles? You know what? Cancel my account if you want. I don't care! This service is the same as some others that start offering cool things, but when they (you) realize the link has millions of customers you start charging some fees. Another scam, Sure!

    eljerry266 10/6/09 8:24PM

  • I am having the exact same problem as everyone else. I am extremely frustrated and not simply because I've been without Facebook for three days. What makes me the most upset is how little they've communicated to me or any of the rest of us about this. Terrible costumer service.

    Anonymous 10/6/09 7:18PM

  • I am frustrated as well..haven't been able to access my account for almost three days now. And now no one else can see my profile either! Facebook has not responded to any of my four emails...very poor customer service.

    Anonymous 10/6/09 6:20PM

  • I am incredibly frustrated with this and as soon as this is resolved, if not today, am going to guide my organization to another vehicle. Complete disregard and unwillingness to communicate with customers is disgraceful and totally undermines Facebook promoting itself as a medium that can be used for anythi8ng other than totally frivolous communications. I really thought Facebook was trying to disguingish itself as a real social networking platform. I'm so disappointed.

    Anonymous 10/6/09 4:33PM

  • I am also having issues getting onto my facebook account. I used to really like facebook as well but I am seriously frustrated with this issue. It has been four days for me. I have sent emails and received nothing in return. Friends can't even view my profile from their account.

    Anonymous 10/6/09 4:12PM

  • I have been unable to get onto facebook since the early morning hours of 10/4. I have sent 4 emails to facebook support and received NOTHING in return. Anyone know what is going on?

    Anonymous 10/6/09 2:15PM

  • I am having a problem with my ad being paused. Apparently there was a problem with my credit card. Resubmitted the card and it was charged. The ad is still paused and can't get an answer as to why this is. If the ad runs Facebook makes money. If it does not run they don't make money. I am thinking it is not in their business model to make money. How can they be worth $15 billion?

    Anonymous 10/6/09 1:53PM

  • its been 3 days for me so far... i think its funny because i cant get on facebook but my husband who uses the same computer can! I think facebook needs to get the problem fixed asap! They are definately doing a great job of informing people of a time frame..of course a few hours is not days! I used to like facebook, but now im not so sure if i want to continue to use it if i get it back!

    care 10/6/09 1:33PM

  • Thank goodness I'm not the only one having this problem. I haven't been able to get on since Saturday! They need to hurry up fix this and yes they should have sent a message to everyone affected.

    Anonymous 10/6/09 1:28PM

  • I have been having the same problem "site maintenance". Facebook put a message on their help page that says they are aware of the problem and they are trying to fix it please be patient. This is there way of letting everyone know they know there is a problem. This is nice but doesn't help the fact that I've been without facebook for 4 days now.

    Anonymous 10/6/09 12:58PM

  • I am having the same issue as everyone else. This has actually been going on since last Thursday. Pretty bad. It has taken me forever to fine a phone number or email address for Facebook as well as this site. Very disappointed.

    texasdragonfly13 10/6/09 12:01PM

  • go to www.msn.com today and read the story about facebook and scams. i left my comments on how they treated me once they deactivated my account.how there is no support. noone responds to e-mails.noone to call. NOTHING!! everyone should post their comments there. may or may not work but maybe msn can show facebook how many aggravated and upset people are out there!!

    chris 10/6/09 10:48AM

  • I have been unable to get into my FB account for going on 4 days now. My friends cannot see my account either and I have sent multiple emails and had a couple of friends send emails regarding my account as well. No response! It would be nice if they could just let us know what is going on, then maybe I would be more understanding. Free site or not, they are going to lose a lot of subscribers if they keep this up, which means their advertising $$$ will go down the tubes. They need to get their act together.

    Anonymous 10/6/09 10:28AM

  • I got a hold of someone live at Facebook and they said they have a bug, have been working on it and to just be patient as they do not have an estimated time of when it will be fixed. The operator was ery nice about it. So Hakuna Matata (it means No Worries) all. It'll be fixed soon!

    Anonymous 10/6/09 10:20AM

  • I am in the same predicament as everyone else and cannot reach a live person. Being as Facebook has been swamped with similar emails, one would have to assume that they should be working on the glitch. But not contacting the affected parties is unprofessional and rude.

    Laurie D

    Anonymous 10/6/09 10:10AM

  • I thought I was the only one! I am very frustrated! Can not access FB either from Ipod touch or computer! Can not reach anyone to find out what is going on!!!

    Anonymous 10/6/09 9:39AM

  • I too am in the same boat as everyone else... Very frustrating... I even tried creating a new account (well sorta) same email , but different pass.. I still got the same "site maintenance" screen.. also now going under a friends account I can't even find my old account in the "find freinds" so yes I agree FB should be sending out massive emails!!!

    twebear 10/6/09 9:24AM

  • me to, im going on day 3 of no service for FB. im suffering from the "site maintenance" problem as well.can someone from facebook send out a mass email on the problem and how to correct the problem if any. very frustrating not being able to talk with someone about the this. thanks

    Linda,Texas

    Anonymous 10/6/09 8:47AM

  • I have been unable to log into my account since Saturday 10/03, receiving the Site Maintenance error when I try to logging in. Looks like we all have the same problem. I became a fan of Top Chef. When I did that on my wall it said I became a fan of Sleep too. I never became a fan of Sleep. Whatever the hell that is. I thought that was odd. Anyways, just thought I would throw that out there in case this happened to someone else.

    John 10/6/09 8:16AM

  • I have no answers for anyone since I too have been having "site maintenance" since Sunday/Saturday. I'm about to cancel my membership and just start over.

    MKColebank 10/6/09 8:15AM

  • I have had the same issue since Sunday with supposive "site maintenance". I have sent over 10 emails, all with no courtesy of a reply. I'm very disappointed with Facebook and am even more sorry I talked me friends into opening accounts.

    mlwheatley 10/6/09 7:59AM

  • I don't advertise anything... I posted a few links to a couple web sites, but even those were links that someone else already posted in FB. My account has been "temporarily unavailable" since October 4th !! And absolutely NO WORD, NOTICE, RESPONSE from FB to my emails !!!

    Geez, if someone had something they considered inappropriate in FB, then they should give the user some kind of WARNING to remove the item!!!

    Anonymous 10/6/09 6:20AM

  • I think we're all in the same boat. I cannot get in to my account due to "account maintenace", my freinds can no longer see my profile and I've been given no explanation. I do not advertise on facebook nor have I violated any of their policies.
    I have emailed several times and called the number and left messages with no response. I would at least like an explanation if they are not planning on restoring our accounts!

    Anonymous 10/6/09 6:16AM

  • Now my account is gone!! What is going on!!! Has anyone else been deleted with no explaination?? I would at least like an explaination!!

    Anonymous 10/6/09 6:08AM

  • Same for me, 3 days now. Sent 3 emails. No response whatsoever. Does anyone have any updates?

    smd 10/6/09 5:32AM

  • Still locked out ... day 3!! I started a new profile and am trying to rebuild my friend base ... frustrated ... addiction can be a ugly thing ... LOL ... seriously, can FB at least explain what happened????

    Anonymous 10/6/09 4:31AM

  • Ditto -
    I realized it's free but a quick email to every one that has had this issue explaining what is going on would be nice! Down since Saturday and my husband is going to move past me in Mafia Wars... very serious stuff :)

    organizer31 10/6/09 3:51AM

  • I have sent 5 emails with no reply about my account.. very bad...

    peipei poon 10/6/09 1:40AM

  • I have had the same problem of being unable to log in due to "site maintenance." It says it will only be a few hours and that was on Saturday! Even thought the site is free, my personal things are on there. It would be nice to hear something. I want to update a post to all my friends that I'm locked out but I can't! LOL.
    p.s. funny comment about the person who needs to get back to Farmtown cause the crops need to be harvested.

    peace917 10/5/09 8:45PM

  • I, too have been getting the site maintenance mesasge since Saturday. I have sent 3 e-mails and have yet to get a response. How do we find out more information about when it will be fixed?

    JennR 10/5/09 8:19PM

  • I am also unable to login and my friends receive the message that 'Profile not available at this time - please try again later'. I have been down since 10/3. I need to harvest my crops on Farmtown! LOL. After about 10 emails and 2 VM left for FB, nothing yet. What is going on???? I went to PC world.com (http://www.pcworld.com/article/173072/spyware_sneaks_past_facebook_safeguard.html) and this states that Spyware Sneaks past the security. How do we get our accounts back??!!

    spine 10/5/09 8:11PM

  • I have also been locked out for going on 3 days now. I have followed all it says to do in the troubleshooting for the site maitenance and still nothing. I have sent several emails to the facebook team asking for help. I just wish there was a person to talk to that could magically unlock my account. It is to the point now to where my friends and family can't even view my profile. I'm so mad!!!

    Anonymous 10/5/09 7:56PM

  • I haven't been able to log on for 11/2 days now..it says shut down for maintanance..I have family and friends that I really want to talk to an keep them updated on a sick friend..I have 2 farms that I've worked hard on...gone to waste..I don't know why we weren't sent an e-mail to warn us about this shut down...you have our e-mail addresses..from what I read there would be no sence in me trying to call you..please fix this problem so I can get back on my facebook,or send me an e-mail and let me know when this problem will be fixed...

    conniesmithgordon 10/5/09 7:38PM

  • Locked out since 10.4. sent numerous e-mails. Just glad to see I'm not the only one at this point.

    dcos 10/5/09 7:27PM

  • I too am locked out of facebook.. for some reason I got the boot about 10 am pacific time this morning.. I have sent 3 emails with no reply about my account..
    Julie

    JAR 10/5/09 6:10PM

  • I have also been unable to access my Facebook account since Saturday evening due to supposed "site maintenance." I contacted FB via the "help center" and only received an automated response. An hour ago I sent FB an e-mail. No response yet. None of my friends are having this problem.

    Anonymous 10/5/09 6:07PM

  • I also have been logged out since saturday, and cannot do anything. I have commented facebook and have not heard anything back. This is completely ridicolous, and I hope I do not have to create a whole new account. Any help please list it.

    Anonymous 10/5/09 5:19PM

  • Facebook is not on my good list right now. They are not a customer service friendly company in my book. It may be an unpaid service for us, but it's still a business that is to provide service. They get their money from all the advertisers, but what about the users? You got to have us to exist. Their FAQ help area is just ridiculously set up. There is no way to get help when you need it. My account has been down for over 48 hours which is unacceptable with no communication to those affected. There should be an updated message when we try to log in versus the same site maintenance one. There should be a direct link for technical support & to contact customer service with some type of information as to when we should hear from someone. I don't need to be taken to the FAQ of how to login and reset my password. I did call them & someone answered and rudely cut me off and transferred me to a recording. Please FB, get yourself together and make some changes. And, get our accounts back up!

    JJJ43 10/5/09 5:17PM

  • Add me to the list, been locked out due to " site maintence" since 10-4. Have emailed, have been through the "self help" menu which just goes in circles, called a phone number that says we don't take calls - nice!!! How does one get answers????????

    lisa 10/5/09 5:11PM

  • i have been locked out since 10-4 it sucks have sent several messages and evevn tried to call the number no response to anything. facebook is a joke. they can at least put on there home page the issue or soemthing.

    Anonymous 10/5/09 4:59PM

  • I ALSO HAVE BEEN LOCKED OUT OF FACEBOOK FOR 2 DAYS NOW I CONTINUE TO SEND A EMAIL TO THEM AND STILL NO REPONSE AND STILL NO FB I THOUGHT MYSPACE WAS BAD FB IS A JOKE

    GNG8878 10/5/09 3:50PM

  • I have also been unable to access FB since the morning of 10/04. I'm still locked out from my computer AND mobile device! I have sent an email to the generic address, but am very doubtful I will receive a response. Will keep checking this board in case someone comes up with a solution. I love calling for marketing - too bad that they are now wise to that scheme!!

    SailChicago 10/5/09 3:23PM

  • My account was mysteriously disabled three days ago without warning, and without FB giving me any reason. None of my emails has even got so much as an automated response, never mind a human being. You may as well be throwing your messages into a black hole and hoping for the best. I would say this is the worst customer service I've ever come across, but there doesn't seem to be any customer service at all.

    Anonymous 10/5/09 2:49PM

  • I agree with everyone here. I cannot get into my account and it's very frustrating. I have information on my account that I need to access. If it were really just a "few hours" for site maintenance, I'd totally understand, but this is DAYS already! I can't reach a person at Facebook either. They really do need to take care of their customers a lot better than this--even if it's just to tell us what's going on and what the timeframe for fixing the problem might be.

    Anonymous 10/5/09 2:38PM

  • I haven't been able to log into Facebook since Saturday either. I cannot express how frustrating this is and the customer service # is a joke. Could Facebook please take care of its users....PLEASE!!!!!!!!!

    Anonymous 10/5/09 1:52PM

  • I too have been locked out of my account for maintance for 2 days now ... could someone please take care of this issue ... it is very frustrating ... I have left e-mails that have been ignored ... and they got wise to the phone number ... UGH!!! REAL PERSON PLEASE!!!

    Anonymous 10/5/09 1:46PM

  • I talked about this problem we're all having with a co-worker, and he suspects that they've lost one of their servers, which our accounts most likely reside, and that they are probably restoring it... however, how long does it take to restore a server? Not long, from a backup, but if the hardware is dead, then they'd need to replace that. I'm just hoping that this is the case and our accounts will be operational sometime soon. What else can we do? That tech support line is a big joke !!

    Lora

    Anonymous 10/5/09 1:45PM

  • I just tried calling the number for Facebook and tried to follow the instructions by pressing 0 to talk to customer service. They have obviously gotten wise to telling them you want to place an ad. Now it redirects you to a "leave a message" only.

    On the good news side, at least I know I'm not the only one locked out.

    wcatinva 10/5/09 12:09PM

  • Ditto, I am so frustrated about not being able to sign onto my account. I would like to know what "a few hours" means in their time frame!


    Anonymous

    Anonymous 10/5/09 11:44AM

  • Wanna talk to an actual person? Call 6505434800 then press 0. Kim your not to helpful operator will try to figure out why you are calling. She will not redirect your call without a persons full name and extension. BUT, if you tell Kim you are intested in advertising on the site she will transfer you immediately. When marketing picks up, you tell them she gave your the wrong extension, you were trying to get account information. They will transfer you from there. The person who picks up the phone can unblock your account in less than 30 secs using an email address and login info. Another victory for arses with too much time!!

    CorporateVigilante 10/5/09 11:39AM

  • CALS. For failure to comply, when we all signed up for FB we made an agreement to hold up our side of the account agreement. Facebook is required to do the same. As for their new terms and conditions, there are multiple loopholes. Everything from grandfathered in, to intellectual property of the account. Never can a contract entail any illegal activities, yet they express the idea that your stuff becomes theirs. Enlistment of others works coprywrited or other is illegal, without express written permission to each detailed unit. Now if your facebook isnt working, but they still want to use your info for commercial and noncommercial uses, they have violated their own agreement with the user and are liable for damages thereto. So contact everyone who has a complaint, secure a minimal legal fee from each (if over 100 ppl it would be about 5 bucks apiece) and draft a CALS vs Facebook.For non compliance, your legal advisor will amp it up with other charges, but the noncompliance will be the heart of it. Good luck guys!

    Legal Help 10/5/09 11:30AM

  • I have already put in my rant about not being able to log into FB since yesterday and getting no help from their tech support, as are many other people.

    But is there any way we or someone can get FB to respond to these issues? Otherwise, this is not solving any of these problems.

    How can we, or better yet, who can solve this problem so that we can get into our own accounts. I have a lot of stuff in my profile and I don't want to just write it off. Besides, I cannot create another account using the same email address, and I don't want to use a different one for this.

    Thank you.
    Lora

    Anonymous 10/5/09 11:04AM

  • I am having the same problem. I cannot get in to my account which says that it's 'unavailable due to account maintenace". I'm getting very frustrated!

    Anonymous 10/5/09 10:51AM

  • I have been unable to log into Facebook and my friends report they can not view my profile for 36 hours now. I have written Facebook, but no response. This "Account Unavailable for Maintenance" issue seems to have not effected enough people for Facebook to care.

    Anonymous 10/5/09 10:48AM

  • It doesn't appear to matter what I, or anyone else, think about Facebook. If they cared we could contact them. I have never had such an awful experience before and I have dealt with many automated lines, websites and people over the years.

    Anonymous 10/5/09 9:22AM

  • I cannot log into Facebook, and haven't been able to for over 30 hours at the present time. Says my account is unavailable due to site maintenance. haven't had an adequate response from anyone yet.

    mamabud 10/5/09 8:42AM

  • I have emailed FB (supposed tech support) numerous times since yesterday stating that I cannot get into my account, and none of my friends can see my profile now... it says "Account Unavailable, try again later" which is what I get when I've tried to log in since 10/4/09.

    I've heard NOTHING from FB and this is no menial issue... my account has been compromised! And from what I can see in here, many others are having the same problem.

    Please respond to your customers, Facebook Tech support, and re-establish these accounts.

    Thank you!

    Anonymous 10/5/09 7:38AM

  • I have not been able to log on since saturday ...And don't know why...Can anybody help?

    Kimberly Brant 10/5/09 7:33AM

  • Can someone please e-mail me and tell me if there is an issue I have not been able to log in and Im afraid someone got into my account. I sent an email to Info@facbook.com

    Thank you
    Cassandra Daley-Kaufman

    Cassandra Daley-Kaufman 10/5/09 6:30AM

  • Please don't shut down Bathroom Wall. I know that some people have been posting very negative things about people or other such things but what we should be able to do is report that as offenseive and Facebook should look at the post and see if it offensive and be able to take the post off. Getting flagging back could also help but before you flag you have to fill out a sheet that explains why this post is ofenseive and so on.
    Bathroom Wall is a fun place to be, I personally love the application. Yeah there are some pretty nasty things going on in there involving sex and harrassment, but you should also be able to have some control over it.
    Please don't delete Bathroom Wall it would crush many people.

    Anonymous 10/4/09 5:02PM

  • I have tried to log onto facebook for our class reunion. For some reason it does not recognize or will not allow our school to be posted. Our high school name has changed, but my diploma didn't. I also tried to contact customer service to find out how we could put our high school name in as it was when we graduated. As usual no response. This is dispicable. I saw the creator of facebook on Oprah. A man in the audience asked how to delete facebook if you no longer wanted it and the guy literally turned his back to the man and faced Oprah. I simply don't understand why people are condoning this by logging on to this website. I never will.
    VJN
    Virginia

    VJN 10/3/09 8:08AM

  • I am an HR Consultant and have just signed up for FB; upon creating the profile and loging in via the confirmation weblink, I was unable to enter my profile, I changed my password three times and still no access. I then called the 650-543-4800 and got the operator. I asked for tech support or Customer Service. I was promptly switched; I then recieved an outgoing message that stated "we are not able to provide you with technical support, please log onto the 'help button' at the bottom of any page on FaceBook". YEAH! best of luck FB, I will concentrate my efforts on LinkedIN, TWITTER and other resources, C YA! You obviously dont take your consumer's best interst at heart! I have MANY contacts and will ensure I do not support such a shoddy operation. THANKS for nothing.

    Terry Long 9/28/09 2:24PM

  • I have been unable to log into FB since Wed (it's Sat). I always get the message that I have disabled Cookies, and I should enable them. I hadn't touched Cookies since the last time I was successfully logged in. But I did EVERYTHING help said to do, and apparently the oven door is still closed! My browser is IE 8, and I've also done everything THEY said to do to enable cookies.
    I don’t want to open a new account, since I have some really special stuff on my original FB. FB Help leads me around and around in circles. PLEASE help me!

    justme 9/26/09 11:57AM

  • was hacked into facebook almost 2 weeks ago
    the hacker went and took almost everything from a yoville game i was playing on there ,
    they hijacked my account and was playing as me also ,, i got all my accounts temp on hold and stopped so the hacker could'nt do any more dammage , microsoft helped me get back my email account since they all are linked and all where hijacked ,
    now i cant even get ahold of facebook to get my account there back ,, the help pages are to no help for me , cant even copy and paste my link from that account as now i cant even see it , have not herd back from them and have no idea how to even get ahold of them ,, i am in Australia ,, why have a help link when it wont even relate to any of the questions and also theres no where to just write what happened to update now

    wheres the q and a to this question'
    account was hacked but now i have regained it
    etc,, grrrrrr

    Not happy 9/26/09 3:54AM

  • facebook kick me out sayin im the the real user when i am the real user and now im trying to fix the problem they dont even respond back

    Anonymous 9/25/09 6:05AM

  • My facebook account has been down for two days now for "site maintenance." All it says is that it will be up in a few hours. There is no one to contact at facebook. This really sucks.

    mr wolf 9/23/09 4:45AM

  • your service is so bad I cannot even find a number to contatct someone...I want off facebook and cannont even do it. No one availiable!!!!!!!!!!!!!!!!!!!

    Tracy 9/20/09 8:27PM

  • I've been disabled because "was asking friends to add me".... i think this is crazy... I tried to send mails to the Facebook Team but there must be an automatic feedback saying that this is their final decision...!!!! I kindly request my account to be abled again...

    Waqas 9/18/09 4:56PM

  • what a waste of space this site is, my account was hacked over 3 weeks ago and ive wasted so much time writing and trying to call facebook to get my profile closed as my mates ex bird is hacking all his mates accounts. this is and a big let down in security and custimer suport. i would strongly recomend you to stay well clear of facebook as it has let people access my bank details and my e mail accounts, i am gutted and wish i had never even looked at this crap site. save yourself a headache and give it a miss..... its a joke!!!!!!!!!!!!!!

    tony dayson 9/18/09 7:11AM

  • I've been disabled because "was asking friends to add me".... i think this is crazy... I tried to send mails to the Facebook Team but there must be an automatic feedback saying that this is their final decision...!!!! I kindly request my account to be abled again....

    lorenzo pitaluga 9/18/09 1:30AM

  • The worst customer service I have ever seen
    :(

    cumminscruiser 9/17/09 8:50PM

  • Why are so many people having so much trouble with Facebook support? Why isn't FB trying to remedy the situation? I don't understand. My son's account has been mysteriously disabled for no reason we can determine, and with no warning. He doesn't even appear on my friend list anymore, and this is how we stay in touch when he's away. I am SO FRUSTRATED with FB! They never respond to emails, the "help" page is no help at all - they purposely put no contact information, they don't want to help at all! If I provided that level of "customer service", I'd be fired!

    Cissy Chaney 9/16/09 5:22PM

  • BEWARE & alert authorities for identity theft and fraud if you receive what I believe is an email from a scam artist from Facebook, trying to make people believe they are a prize winner. The scam has something to do with another country (United Kingdom, for example) and to claim your prize they ask you to send them all sorts of personal information, including a scanned copy of your driver's license or passport. DON'T FALL FOR THIS STUPID SCAM and where is customer service when we want to report this type of activity.

    Anonymous 9/16/09 4:22PM

  • Yep, Facebook Customer Service is non-existent.

    joedickey 9/16/09 9:27AM

  • I have given up being mad at Facebook. All of my e-mails to them are now in the form of Haikus...

    I cannot log on
    The "password" e-mail won't come
    Won't someone help me?

    My Wall misses me
    Facebook won't answer my pleas
    Is it my Hotmail?

    I'm stuck in Iraq
    Family and friends stand by
    waiting for my posts

    Three days and no one's helped me
    Who's running this site?

    Customer Service
    Something Facebook does not have
    Trees fall in the woods...

    A lonely web page
    My poor Wall weeps while waiting
    I may not return

    "Customer service": a joke
    And my heart? Broken

    ih8facebook 9/15/09 3:07PM

  • I have been unable to log in to my account for over a week now because I attempted to change my email address to my new address. I have sent many requests to facebook to try to fix this problem and have recieved no response to my problem or to fix my problem. I don't understand that all of my friends can still view my page and write on my wall and I receive a email stating that someone worte on my wall but I cannot access it....What is the issue and why is it taking Facebook so long to respond with a remedy. I wish there was number to call instead of emailing!

    Lynnette 9/14/09 6:56AM

  • i'm complaning about facebook because of the poorest customer service i've ever seen in my life so far. Who ever is encharge of customer srvice should be fired on the spot I can not get ahold of them. my facebook does not work

    J.W.Bush

    Anonymous 9/12/09 10:40AM

  • I have been unable to log in to my account for over a week because I attempted to change my email address. I have sent over 8 requests to facebook to fix this problem and have recieved no response. I am really pissed off now. It should not be a difficult task to change your email address. All of my friends can still view my page but I cannot access it....What is the issue and why is it taking Facebook so long to respond with a remedy.

    aharper 9/12/09 10:37AM

  • The most ignorant and greedy company that is destined to go down quite soon

    Anonymous 9/11/09 11:49AM

  • I have been disabled TWICE!! for no reason and can't seem to get ANY answers!!!

    Kyle K 9/11/09 11:36AM

  • I have been yetong to log into Facebook for three days and pt leros telling me that my log on and my email address won't work Facebook sent me an email twllongr to reply and they would dropy password and they have never responded we have spent 7 hours working on my blackberry and still not working any suggestions?

    Rachelle 9/10/09 12:48PM

  • I have been unable to access my Facebook account for months because

    "Cookies Required

    Cookies are not enabled on your browser. Please adjust this in your security preferences before continuing."

    Cookies are enabled, were enabled, have been enabled all along. I even manually entered Facebook as a trusted site. I've sent several emails and bug reports and the ONLY response has been an email asking me to verify that I was the one who contacted them rather than someone trying to hack my account.

    I'm tired of trying to access an account on a site that doesn't provide support.

    AuroraHawk 9/10/09 11:49AM

  • why does no one give answers or help to fb questions even when I write and email my question and concern for 2 straight weeks... i need to get onto my account and creating another one will just mess everything up more so someone should be there to talk to about any issues especially if people information is on this site.

    Anonymous 9/10/09 9:25AM

  • I've had the same problem this morning. Someone requested my FB account's email be changed; I clicked on the link to have the request cancelled and now I cannot logon to my account. And someone has been sending out emails to my FB friends and family asking for money to be sent to London, that I was robbed at gun point! Of course, I'm getting emails from my friends telling me this is happening. I haven't gotten a response from FB yet and I'm getting very anxious.

    Anonymous 9/10/09 7:32AM

  • I have been trying to report that someone else is using my facebook account and asking my facebook friends for money. I have called, e-mailed, and followed the link on Help/Security. I don't know what else to do. I can't get on my facebook account but the "hacker" is still using it.

    Anonymous 9/10/09 6:05AM

  • everytime I try to access facebook a runtime error box appears(facebook only site this occurs)message is internet explorer must close,I've tried sending error report,I've tried not sending as well and just closing box...nothing works and error box will keep reappearing ,it will let me log in but thats it and there is no tech support you can chat with on phone or online thru face book!

    psychadelic cupcake 9/7/09 5:31PM

  • yeah, the maintenance thing is happening to me too. i'm really pissed, and facebook doesnt even have a damned support line. screw you, facebook.

    Anonymous 9/7/09 1:58PM

  • I can log into my facebook because it suddenly says there is maintance on my account and to try in a few minutes. This has been two days now. What is going on?
    Have to pay to get help with the site is not right...

    Anonymous 9/7/09 8:34AM

  • My sister's account was hacked..someone asking for money and then threatening to kill me if i don't comply. Attempted to find phone number for FB but no such thing available...OK there is a number but what good is it if there is no one to talk to. I guess FB is not secure at all. I will let all my contacts know so they can delete their accts as well!!!!

    Anonymous 9/5/09 8:49AM

  • I can see several people are having issues with facebook. I can relate I have been having issues uploading my photos to my account, and have attempted to contact facebook with absolutely no response back. Now i was enjoying facebook much more than myspace but it seems with myspace i had fewer problems. and problems arent the issue if we could get some help or response back on our issues. whats the point of posting a phone number on the web that just tells there is no phone operators to talk to, i mean why post it? and you give an email addy that you never answer makes no sense. im telling you you will be loosing customers on facebook because people do not want to deal with something that they constantly have issues with. thank you

    Sabrina Dieterich 9/3/09 6:17AM

  • I tried to set up an account with Facebook and have never been able to access it using my correct password. I followed their instructions to fix this but never received an email from them. They keep sending my contact information about people wanting to communicate with me, but they won't let me use their service. Facebook has problems. I can't even get them to remove my profile.

    stew 9/2/09 1:07AM

  • hii,
    my account was disabled and i tried to send 100000000000000000000 e-mail to infor@facebook.com and to disabled@faceboo.com but 10 days from sending e-mail to facebook but no one answered on me or bring me back my account. so what i should do now, i need my account cuz it's my only way to contact me friend from childhood. please help me!!!!!!!!!.

    kareem mohammed 8/30/09 6:25PM

  • Like many people I know, I set up my profile on FB to network with friends and business associates. All was well until something went wrong with my login, and I contacted FB's customer support about it. After weeks, they finally responded, and to "fix" the problem, they created a new profile for me that I did not ask for or want. However, my original profile is still out there, and since it has all my info. everyone who knows me still send messages to that profile, because the other one has no information and is obviously bogus. I cannot, however, access my real profile, and it has been at least 6 months of my constantly trying to get help, with absolutely no response. This is what happens when you let a college kid run a company. It is completely unprofessional, has no customer support, and they hide behind phone numbers and emails that go nowhere. I'm thinking of starting a class action against them for all the time wasted by busy people trying to use their service.

    cathy 8/29/09 8:47PM

  • my acct with FB was disabled for no vioaltion by me on 8-26-09.
    I have emailed all FB emails that i could find. And no one has helped/replied, reinstated my acc./kiss my butt or nothing!
    Harvard prick playing with people's lives!
    I totally agree with previous post, who sent the harvard boy a letter:

    good luck in getting him to address all these customer servies requests.

    And there is no terms because they do not tell you, how many invites, how many pokes, this or that, and for me, i had just created an account a fwe days ago, i was new to FB & FB told me to invite people thru mutual friends tht i didn't know, so i do what they suggest and i get disabled, huh?

    they had severe errors that day, messages saying 'no memory' FB wouldn't let me log off or even exit off their page.
    when i try to get back on after ctrl alt delete, my password wouldn't work & next thing i know i try to log in, it says my acct. has been disabled?
    what did i do?

    so i hope the letter i copy/pasted from previous post gets to this owner and give us our accounts back, your letter is great and right on::

    Copy of letter sent to Mark Zickerberg, Founder and Co-owner of Facebook..in response to permanent deletion of Stan Munsey's-(keyboardist with the grammy-award winning group, Shenandoah) FB account:

    Hi Mark, My name is Stan Munsey. My account was permanently deleted for supposedly "harassing" other people. I was sent the usual ,"you have misused the TOS" automated response. I say your TOS can be determined to be null and void, if it can be shown that it has no actual limits listed of what constitutes "harassing". How many posts are too much? How many friends are too much? How many responses to other friends are too much and in what given time? None of that is ever detailed or stated in your so-called TOS. If no limits are given specifically, how then, can one exceed them? You say warnings are given. They are never given with a true explanation.. they are always
    ramdom, arbitrary and vague in their nature. Many times there are no warnings before a user has his/her account disabled.

    I know there should be a system in place that removes people who have engaged in offensive, malicious behavior that includes, true harassment, spamming, hate speech and obscene material but the systematic removal of people who are just using this site for "social-networking", in a polite and professional way between friends and family, is absurd and needs to be addressed.

    I used my site to network with other music industry contacts and to engage in conversation with friends and family. I have from time to time posted political views but always in a civil and polite tone. I do not spam or participate in any obvious TOS violation..yet my account was "permanently" disabled. That must mean I am guilty of a really serious "crime". It is disappointing to have 2500+ "friends", tons of photos, blogs and other content, simply go away and get no real explanation as to why..other than your vague, mysterious Terms of service violation..when I know I have not misused this service in any way or fashion.

    If this site cannot handle high traffic, then why don't you have a system in place that can? If you know how many posts are too much, and know what number of friend adds constitute too much, why don't you state that.. so your users can know ? Or does FB even know the answers to that? Or maybe you really don't want people "socializing" too much..could it possibly be taking their eyes off of the advertisers content..hmm ..could it be ..it's really not a social-networking site after all_so..FB, what about the good folks who have spent money..lots of it on FB through advertising and still got booted because of your in-ept, anti-spam..out-of-control automated system..and just who sits anonymously behind the scenes telling us with absolute resolve..your account has been disabled and will for no reason be reinstated..our decision is final!! ...one of your high-school buddies, Mark ? ..having fun playng social-network Czar? lol

    Mark, I know you've made a lot of money from this vision of yours ..and have millions of users around the world... but apparently they come and go...and i guess FB determines that...but have you ever once thought..how the systematic removal of thousands of users have affected others. I have read many accounts of soldiers who were using Facbook to connect with family back home.. having their accounts disabled suddenly and with no recourse to have it reinstated...and they fight for your freedom to make millions.. I have read other stories of lonely widows using FB to reach out to friends and family across the country..who suddenly wake up one day and find that connection is gone...others who were in the middle of business deals and lost their contacts and details because of a system that doesn't care to investigate the circumstances or listen to the complaint of the user.

    Mark, if you aren't willing, as the founder of Facebook, to stand up and realize your automated system needs to be revamped, your terms of service..written in a fair and understandable way and that you are not putting the needs and wants of your users first, then you sir, are a coward and obviously very immature. This isn't really about me being reinstated back to Facebook..it is me ..disturbed that this site is misusing it's power to intimidate and manipulate others with vague, stealth-like practices under the guise of a "social-network"..I guess it is reminding me of other abuses going on in the country of ours.


    I reach a lot of people as an entertainer and run into a lot of FB users.. I plan on crusading this issue of unfair practices by Facebook...just because I can and maybe because of the sheer arrogance that lies beneath the surface of Facebook. I have a life outside of FB and so do others but that does not negate the fact or absolve Facebook in any way.. from being guilty of not having the courage to stand accountable to it's users! There are a lot of folks that are on board with this sentiment. Facebook is starting to unravel.. and there are several class action suits pending and I plan on pursuing many media contacts with copies of thousands of stories from other users who, for no obvious reason, had their accounts disabled.

    Will you rise up Facebook? Face your accusers.? or will you continue to hide behind your software and non-sensical Terms of Service..

    Remember, all great empires fall.. sooner or later..except, maybe this one is not so great..after all_

    There are other sites out there..begging us to try them out..promising they will let us "socialize".. without the nanny-mentality and engage in healthy debate and freedom of expression_ and maybe we should...

    Stan Munsey




    obx.wolf@yahoo.com 8/28/09 6:02PM

  • I called 650-543-4800 and followed the option for operator. I started to explain to her what I was calling about and she said hold. I was cold transferred to a line that said they do not do phone support which then hung up on me. I called back about 10 times being transfered to that same line each time before she answered the phone again. I asked her name and she said she could not give it. I asked her operator number and she said she did not have one. I asked to be transferred to her supervisor or office manager and she said I would have to give her a name to be transfered to them.
    How would I know her boss's name???
    I asked again and she hung up. I never got abusive, used improper language, or became threatening.
    By the way My question was about how much it would cost to advertise on FaceBook. I think I will be spending my money elsewhere.

    Anonymous 8/28/09 10:58AM

  • I set up an account, couldn't log back in with my confirmation number, and haven't been able to log in since. They told me I don't exist and the email I provided is not associated with a FB account. Yet I get FB emails all day long. I replied to the email and said I could verify the security word on the account (i assumed this would be the purpose of the security word) but still no response. FB is the WORST! Now I can't even delete my profile!

    Anonymous 8/26/09 2:29PM

  • I tried to change my email address on my FB account, and when I received the confirm link, I couldn't log back in. I've contacted their help center numerous times and tried to reset my password but I never get the confirm link in my email. I haven't been able to log in to my account in about 6 weeks. I tried calling their office but the lady doesn't talk to you, she just connects you to the automated line. Their service is the WORST I've ever experienced. The funny thing is, is that I still get my notifications through email. So I have family trying to connect with me but I can't accept the friendship because I can't even log on.

    Anonymous 8/26/09 9:57AM

  • I signed up today. when I went confirm my email I was unable to sign in. I emailed to reset my password but no one has gotten back to this was about 7 hours ago.

    Anonymous 8/24/09 5:15PM

  • I am extremely disappointed with FB. I have been trying for a week to get into my FB account to manage my AD, but have gotten no where. They emailed me a couple of times asking for the same information and to email from the email address associated with my page. I did all that and still got now where.

    Frustrated FB User

    Anonymous 8/24/09 12:07PM

  • I can log onto Facebook and get to the "home page" but can not access any of the applications , (games)
    I was even able to use the chat message service for a few min. but I dont understand what is wrong with the server.
    Overload again?
    I know my brother got a "pink slip" for supposedly sending "too many messages" on chat. What is chat for if not to have converstations with facebook friends?

    what are the real problems Facebook?
    do you care ? so many people are complainging but you do nothing to resolve the issues.

    spoilUnme 8/22/09 4:53PM

  • I didnt have my account disabled, but i can no longer log into it. Somehting happened with the email or the password. Either way idk. But when i did login, they gave me an old disabled account that had NONE of my current friends. Like it was my account from when i first started up. And when i tried to tell them it was wrong, they told me they had already fixed my problem, and to basically stop whining.

    This is really disgraceful. DOes the person who initially created FB know that this is how MS is choosing to treate its current users who spends millions each year in apps and other stuff.

    Sad....really sad.

    Anonymous 8/21/09 7:38AM

  • I too cannot get any help with my problems with FB !!! I need help with numerous problems that are not listed under their Help Center categories, this is so frustrating!! There is NO customer service on facebook, guess that's why it's free!!!

    angryCarla 8/19/09 6:11PM

  • My name is Denise Mccaughey. dlmcdaddysgirl@yahoo.com. My account was diisabled, and have sent e-mails 9 days. I have received no response. I have done nothing wrong...I have spent hundreds of dollars in Sorority Life, and Mafia Wars...I still have money in Mafia Wars. PLEASE HELP me get my account back.....I have a heart condtion, and this is my only pleasure. I really am disapponted that noone has responded to me. PLEASE HELP ME!!!!!!!! THANKS!!!!!!

    dlmcdaddysgirl@yahoo.com Bratg 8/18/09 3:47PM

  • Copy of letter sent to Mark Zickerberg, Founder and Co-owner of Facebook..in response to permanent deletion of Stan Munsey's-(keyboardist with the grammy-award winning group, Shenandoah) FB account:

    Hi Mark, My name is Stan Munsey. My account was permanently deleted for supposedly "harassing" other people. I was sent the usual ,"you have misused the TOS" automated response. I say your TOS can be determined to be null and void, if it can be shown that it has no actual limits listed of what constitutes "harassing". How many posts are too much? How many friends are too much? How many responses to other friends are too much and in what given time? None of that is ever detailed or stated in your so-called TOS. If no limits are given specifically, how then, can one exceed them? You say warnings are given. They are never given with a true explanation.. they are always
    ramdom, arbitrary and vague in their nature. Many times there are no warnings before a user has his/her account disabled.

    I know there should be a system in place that removes people who have engaged in offensive, malicious behavior that includes, true harassment, spamming, hate speech and obscene material but the systematic removal of people who are just using this site for "social-networking", in a polite and professional way between friends and family, is absurd and needs to be addressed.

    I used my site to network with other music industry contacts and to engage in conversation with friends and family. I have from time to time posted political views but always in a civil and polite tone. I do not spam or participate in any obvious TOS violation..yet my account was "permanently" disabled. That must mean I am guilty of a really serious "crime". It is disappointing to have 2500+ "friends", tons of photos, blogs and other content, simply go away and get no real explanation as to why..other than your vague, mysterious Terms of service violation..when I know I have not misused this service in any way or fashion.

    If this site cannot handle high traffic, then why don't you have a system in place that can? If you know how many posts are too much, and know what number of friend adds constitute too much, why don't you state that.. so your users can know ? Or does FB even know the answers to that? Or maybe you really don't want people "socializing" too much..could it possibly be taking their eyes off of the advertisers content..hmm ..could it be ..it's really not a social-networking site after all_so..FB, what about the good folks who have spent money..lots of it on FB through advertising and still got booted because of your in-ept, anti-spam..out-of-control automated system..and just who sits anonymously behind the scenes telling us with absolute resolve..your account has been disabled and will for no reason be reinstated..our decision is final!! ...one of your high-school buddies, Mark ? ..having fun playng social-network Czar? lol

    Mark, I know you've made a lot of money from this vision of yours ..and have millions of users around the world... but apparently they come and go...and i guess FB determines that...but have you ever once thought..how the systematic removal of thousands of users have affected others. I have read many accounts of soldiers who were using Facbook to connect with family back home.. having their accounts disabled suddenly and with no recourse to have it reinstated...and they fight for your freedom to make millions.. I have read other stories of lonely widows using FB to reach out to friends and family across the country..who suddenly wake up one day and find that connection is gone...others who were in the middle of business deals and lost their contacts and details because of a system that doesn't care to investigate the circumstances or listen to the complaint of the user.

    Mark, if you aren't willing, as the founder of Facebook, to stand up and realize your automated system needs to be revamped, your terms of service..written in a fair and understandable way and that you are not putting the needs and wants of your users first, then you sir, are a coward and obviously very immature. This isn't really about me being reinstated back to Facebook..it is me ..disturbed that this site is misusing it's power to intimidate and manipulate others with vague, stealth-like practices under the guise of a "social-network"..I guess it is reminding me of other abuses going on in the country of ours.


    I reach a lot of people as an entertainer and run into a lot of FB users.. I plan on crusading this issue of unfair practices by Facebook...just because I can and maybe because of the sheer arrogance that lies beneath the surface of Facebook. I have a life outside of FB and so do others but that does not negate the fact or absolve Facebook in any way.. from being guilty of not having the courage to stand accountable to it's users! There are a lot of folks that are on board with this sentiment. Facebook is starting to unravel.. and there are several class action suits pending and I plan on pursuing many media contacts with copies of thousands of stories from other users who, for no obvious reason, had their accounts disabled.

    Will you rise up Facebook? Face your accusers.? or will you continue to hide behind your software and non-sensical Terms of Service..

    Remember, all great empires fall.. sooner or later..except, maybe this one is not so great..after all_

    There are other sites out there..begging us to try them out..promising they will let us "socialize".. without the nanny-mentality and engage in healthy debate and freedom of expression_ and maybe we should...

    Stan Munsey



    Stan Munsey 8/18/09 2:22PM

  • I went to log in to facebook on Saturday 8/16/09 and they said my account was disabled. I have sent 7 emails to disable@facebook.com and made 3 phone calls and guess what no response. I even blogged about it on myspace. maybe they just dont care how they treat the people.

    tammathee 8/18/09 12:55PM

  • Not sure what is going on with Facebook! My account too was disbled and the only thing I can think of based on what they list for reasons why a account would be disabled is for playing the game bejeweled blitz which was shut down several times due to high number of people playing. But if this is true then it is a Facebook issue and NOT ours.

    Frustrated Account Holder 8/18/09 11:30AM

  • It is virtually impossible to contact or speak to a "live" person at the FACEBOOK company, to enquire about a problem with your account. And the contact info, on their current website is evasive and frustrating, since there are no direct links posted to try to reach someone, via email, etc. In my particular case, my FACEBOOK account has been mistakenly "disabled" and I have no way of "fixing" the problem! HELP!

    Frustrated FACEBOOK User! 8/18/09 10:41AM

  • Now that was really weird because mine got diabled on 8/14/09 also. Its not fair I have done nothing wrong I have followed the rules and I have people that spam me all the time they harass me on chat. I have never reported or said anything about these people. So I have no idea whats going on. I have put years of work and meeting wonderful people around the world and then to just get disabled like this for no reason or warning. Thats is just so unjustified in so many ways. If we the disabled ones did something we should have the right the wrong that we unknowingly did to make this happen. But do note that if you random hit people to disable to get complaints to get your ratings up then you will eventually be taken down by your own hands. Thanks for not reply to my phone calls or my mail. Hope your life is great and you sleep well for what you are doing to innocent people for no reason.

    Gina Fullbright 8/18/09 5:22AM

  • Same thing happened to me on Friday, 8/14! I don't know what I did wrong. I can't get them to answer me although I've sent emails to disabled@facebook.com and appeals@facebook.com. I've tried calling and leaving a message on their phone number but there is no tech support person or any human. I was in the middle of playing my games and I got thrown off the site. I'm very distraught.

    Joanne 8/17/09 11:07AM

  • Facebook has diabled my account too! I have sent repeated requests regarding the situaiton but yes ... NO RESPONSE! Who would have thunk it. Great customer service ...

    Anonymous 8/15/09 12:03PM

  • Facebook is really screwed up, they disabled my account about 3 weeks ago stating I had sexually explicit material on it... THIS was a total LIE!!!!! I have been sending emails with out any reply from them for the past 3 weeks... I wish to defend myself against this FALSE accuation made by Marissa @ user operations....But she is not one that wants to reply.. They all stand there behind the Curtian like the Wisard of Oz....thinging they are the all powerful OZ....Facebook should be ashamed of them selfs....But they are only interested in raking in profits for the adds they sell...If you think Facebook cares about anyone that uses it...Think again..They Don't!!! And there customer service I rate as the WORST in the World for anything...PERIOD

    Clyde684 8/14/09 8:31AM

  • My account was disabled and I don't know why. Someone responded once but no more. I need to have my account reactivated please because I haven't done anything differently than I normally do and have been over a year now.. Please HELP!!

    Calley Cals 8/12/09 8:01AM

  • What gives? I created a Facebook account on June 7th, specifically to get in touch with high school buds. While I was pleasantly surprised the next day to find my prom date, I have only been able to log on once since then. It says my password is incorrect, or something like that.

    I absolutely know my password, maybe I got mixed up with whether I did upper case, etc., but I'm committed to one and know what it is. When I gave up and emailed to FB for reset instructions, I get nothing.

    They confirm that the password reset instructions have been sent but I never receive the email. I've checked spam, continuously, and I've notified them at least 6x, while trying this whole process at least 8x.

    My face is stuck on this thing without my being able to access it. Folks are finding me now and sending request to be my friend and I'm leaving them hanging. What should I do?

    StateOfConfusion 8/11/09 6:13PM

  • I have been on facebook for months. For the last few days I have been able to get onto my page/profile no problem, but when my friends try to it tells them my profile is unavailable. I too have been contacting facebook nonstop w/ no response back.HELP!!!!

    Anonymous 8/6/09 7:58PM

  • Question? Issue? Need some help? You can forget it when it comes to Facebook. If you post your query on their help section, it will likely never be answered or acknowledged.

    I'mnotBob 8/5/09 1:26PM

  • Facebook support is terrible. They disable accounts according to some unpublished set of rules (or completely at a whim), and then take days, even weeks, to respond to requests to enable. Rarely give explanations as to why it was disabled.

    As commented elsewhere, responses to other service inquiries are also slow, if there are responses at all.

    snotbottom 8/5/09 12:56PM

  • SAME HERE!!! Lets face it, were on our own, Facebook is providing a product and if it dont work TOO BAD, they refusing to fix it by simply ignoring God knows how many consumers... ITS CRAP!!! O
    One could only imagine the BILLIONS of dollars they reaping in from advertising while they sit back and ignore the thousands apon thousands e-mails desperatly requesting their help!!! My Facebook problem is minor compared to some of the unansered help requests posted in their help centre, eg. a primary school teacher who is unable to remove inappropriate, and damaging personal information posted on her page, a page that her primary school students and their parents have and can still access, It wont even let her de-activate her account...

    This poor womens reputation, her personal confidence and pride slowly gets ripped to shreads and 5 months on she has still recieved not one single response from facebook...

    Surley this kind of in-action has to breaking some type law or rule, who the hell is responsible for governing these money hungry arseholes??? And why havent they done something about it???

    BOYCOT FACEBOOK I SAY!!! Im gona put my efforts into finding out who the hell is responsible for letting these jerks ignore the many serious issues their customers have... Has to be more constructive than the waist of time it is trying to contact BLOODY FACEBOOK!!!

    Simone 8/5/09 11:21AM

  • I AM SO FRUSRATED! My wall on facebook is unreadable and when I went to the "help center" it didn't help. All I could find was a bunch of other people with the same problem and no answers. I did check my privacy setting and that isn't my issue so can someone please tell me how to get my wall back?

    Anonymous 8/5/09 10:52AM

  • Facebook asked me to change my e-mail address because the one I had was from school and became invalid. I changed it and when I tried to log back in IT DIDN'T LET ME!So frustrating! I tried different ways to make it work, but it didn't. I e-mailed them 4 days ago but no response yet. Now I just want to log in and cancell the thing. Help!

    Anonymous 8/4/09 7:04PM

  • Stephanie, I am having that same problem too!
    It is so frustrating. I have tried to contact support, to no avail!

    Anonymous 8/4/09 2:52PM

  • I am having the SAME problems as Kfitzgerald below. only about 1/4 of my friends can see my page, or my status updates. The ones that see me at all, click on me and it takes them to their home page again. No one answers me from facebook and it is VERY aggrivating!!

    Stephanie Sisco McFadden 8/3/09 8:09PM

  • I'm having a lot of issues that everyone else is. I've sent FACEBOOK SEVEN messages and have yet to hear from them and they haven't solved my issue. I can log into facebook and post but NO one can view my wall, or post on my wall. And I'm being told when someone tries to pick my photo on their friend list it stays on their home page. Facebook was my way of communication and now I can't have anyone look at my wall. I'm dissapointed that there is no way of contacting facebook or them contacting you back!

    kfitzgerald71 8/2/09 1:17PM

  • my profile was hacked last December. someone logged in and changed my password and now i can no longer log in. i tried calling the number at least 50 times. only 1 time did a real person pick up. i told them i had been hacked and she didn't even listen. she just sent me to another recording to visit the website. this is crazy. i have emailed them countless times and only got a few responses.
    this is ridiculous and i want my profile back.

    Anonymous 7/27/09 1:34PM

  • i also opened a facebook account and added photos and friends. now i can not sign in and am getting really annoyed that there is nobody to help. this is not right and somthing needs to be done!!

    dean ainsworth 7/27/09 11:36AM

  • I SEE AFTER READING ALL THE POSTS THAT IM NOT THE ONLY ONE WITH THE EXACT SAME PROBLEM. MY ENTIRE LIFE IS ON MY FACEBOOK PROFILE....KIDS PICTURES, DOZENS OF VIDEOS, EVERY FRIEND AND FAMILY MEMBER I HAVE...EVERYTHING. AND ALL OF A SUDDEN, I CAN'T LOG ON ANYMORE??? I TRIED TO LINK MY SONS EMAIL ADDRESS TO MINE AND FROM THAT POINT ON, I CAN'T GET ON. I HAVE BEEN EMAILING THEM FOR 3 DAYS AND NO RESPONSE AT ALL. I GOOGLED A PHONE NUMBER AND FOUND THIS SITE. I SEE NOW THAT THEY HAVE NO PHONE NUMBERS WITH LIVE PEOPLE SO IT IS POINTLESS. LOOKS LIKE MY PROFILE IS LOST FOREVER. I HATE FACEBOOK NOW.

    CORI BOODE GRIFFITH 7/23/09 2:26PM

  • I am very frusterated that there is no one to contact regarding my issues with my facebook page. I have spent a lot of time trying to follow the online directions and they are not solving my problems. This is the worst customer service EVER.

    Anonymous 7/23/09 12:27PM

  • Facebook doesn't make any sense to me...mine got because I was sending too many messages..I personally think that is stupid. I don't like the fact they delete you for anything really...having to many friends is also another way one could get deleted. I had so many memory pictures on facebook and it ALL got deleted for a stupid and pointless reason. You have to be so catious with facebook bexuase you never know how it can be disabled. I hope the company responds to this because im highly upset! This is the second time this has happenend to me! And im mad they don't have a contact number.

    -misznikki 7/23/09 9:26AM

  • I have resorted to leaving abuse messages; Facebook abuse messages, on the negative comments retorts; in hopes someone will disband and furthermore excise me (and my name) from every and any Facebook communication. You are not listening, you are not responding.

    I have never, repeat, NEVER been on my Facebook account. From the day I 'joined', I have NEVER seen an open Facebook page, and no one has answered my requests for correction.

    Never mind there are people waiting to FACE me, according to the notice I received this morning from Facebook...it is an impossibility... soupconneux (suspicious.

    Craig Leavitt

    Anonymous 7/21/09 9:59AM

  • FACEBOOK HAS TO HAVE THE WORST CUSTOMER SERVICE/HELP CENTER OUT THERE!

    I also couldn't log in and when I requested my password reset they said there is profile/account for my e-mail address. Believe it or not, I am in contact with someone via e-mail at Facebook but am not getting any satisfacation of getting my issue resolved. They keep saying the same thing over and over again and when I asked how to provide the information they were requesting, they responded to me in French!

    Anonymous 7/21/09 9:07AM

  • I have been trying all day to contact facebook. I cannot log in, my email and password have not changed please help me.

    karen 7/21/09 12:36AM

  • I have not been able to log into Facebook since last night, I emailed and they said my name is not correct, believe me it is I have had this service since April and have had no problems until now.I am angry that I cant reply to facebook's email but every time I try to they say its wrong but they have used the exact email to get to me so who's wrong?Please help its very annoying that I cant get any satisfaction.

    kas 7/20/09 9:39PM

  • I have been trying to get access to my account for several months and have sent login issue support request three times now. They reply telling me that my email account is not associated with any Facebook account even though I attach "Friend request" and other email crap from Facebook. I tried replying multiple times to each Facebook support email, but they just ignore it so I keep opening a new request. At this point I would just be happy to delete the account, so that I wouldn't keep getting email from the account. I have family members that are connected to that account and if someone else has hijacked the account then that would put them at risk. Is there some kind of legal action that can be taken to have the account disabled and deleted?

    Tony in Atlanta 7/20/09 2:57PM

  • Hello All,
    well, I am somewhat glad to read that there are so many others with the problems of not being able to connect to their Facebook account, because it doesn't recognize the password. I have been going through this for months, have changed my password many times, only to find out that the next time I try to access my account, I encounter the same problem! One would think that the providers of this service would at least respond or better yet, fix the problem! Since it is a free service, I guess they don't really care, but if they ever want to become profitable, they MUST change their customer service attitude!

    Erika 7/20/09 7:47AM

  • Hello All,

    I, too, have been having the EXACT same issues with logging into Facebook. I was working one day at NASA, and attempted to log into F/B, and for no apparent reason, I was given the message "Incorrect username/password combination." I have had the SAME username and p/w for 2 YEARS, and can assure I have not changed a thing.

    Their corporate office appears to be located in Palo Alto, CA. I reside in San Jose, which is a short drive to Palo Alto. I am planning on making a visit to their corporate headquarters very soon and WILL find a resolve to my situation.

    Thanks for all the posts guys, and I wish you all the best of luck.

    Anon 7/19/09 1:09AM

  • No customer service whatsoever! No resolution. No recourse. Wouldn't recommend using Facebook at all. Would be terrible from a business standpoint!! Clients, business associates and headhunters would think you were as unresponsive as the "Facebook Team." I set up an account one day, adding in all profile info. The very next day I was unable to access it: "incorrect password." In spite of following the Facebook circle of instructions, no response ever came from them. It claims "immediate password reset" but that is simply not true. It's been several months, and repeated requests and they NEVER reply. So I put all of that work into setting up a profile/account, and keep getting emails from Facebook for friends, and wierdos, that want to access my account, but I cannot access it nor can I delete it. Awful company. No customer service.

    Anonymous 7/18/09 5:15AM

  • Absolutely dreadful customer service; the worst I have ever experienced. For no apparent reason, Facebook declared that my password did not match my login address. OK, fine, I tried their so-called solutions through customer service. Suffice to say, it did not work. Repeated attempts to get help were ignored completely. If I were an advertiser, I would not give one lousy dollar to Facebook. Other "free" websites I have utilized have been very responsive by comparison, which tells me that Facebook really has no excuse. If they have grown into something that is beyond their capacity to maintain, sooner or later the masses will figure this out and desert this worthless social networking website.

    Blondie 7/17/09 10:26PM

  • I RESET MY PASSWORD AND,THE NEXT TIME LOGING IN I COULDN'T CONNECT TO MY FACEBOOK.I CONTACT THE SUPPORT TEAMS FOUR TIMES BUT, NO RESPONDS. I DIDN'T US A MY EMAIL ACCOUNT FOR LOGING I USED MY MOBILE NUMBER.

    CLORISSA K CURTIS 7/17/09 10:18PM

  • i have the same problems; joined 6 days ago on a blackberry, wanted to access on my pc and could not. i could open facebook on my blackberry until just now. I can't open facebook on blackberry or pc. Facebook does not respond to emails from the online help.

    graydog 7/16/09 12:48PM

  • I'm having the same problem. I can't gain access to my account. Even though all my friends and family can access it. Out of the blue my email and password don't work together.

    THIS HAS BEEN GOING ON FOR ALMOST 4 MONTHS NOW! The last time I had access to my account was April 4th. Today is July 16. Since then I've emailed FB pretty much daily. No response. I've tried changing my password but never have gotten the email to tell me how to do that. I want to permanently delete my account and start over but I can't do that because I can't access my account.

    Very frustrating. I understand that FB is free and has millions of customers but this is totally unexceptable. To go without service for 4 months. And not be able to delete my info from their site is ridiculous!

    Any suggestions???????

    Frustrated FB customer! 7/16/09 11:23AM

  • When I first got on Facebook' I thought it was a great way for people to link up with others that share mutual interests. For about three weeks it did exactly what they claim for me. After that, I noticed that when using Facebook search, my profile (which always came up before' when I typed in interests that I also share) was not coming up anymore'. I thought, hmm... this is odd... all these other profiles appear but I'm no longer in here. So I typed in five of my interests to narrow the search criteria even more. No profile at all came up. At this point, I double-checked my privacy settings in my Facebook profile page, to make sure my profile was available for all to see. No settings were any different from when I first became a Facebook member, so I emailed the Facebook tech-support team. After my first email went unanswered, I sent a second email to them, to which' they sent me a generic (what-to-do-if ) letter. I had already had the recommendations that it advised' selected. I told them this' in the third email which they didn't answer. As time went by, no one replied back to me which led me to presume that they didn't want to say (in-writing') what the problem was. I sent a fourth email informing them that' I typed in two of my favorite music bands into the Facebook search engine, being Yes' and the Beatles' (my profile always came up when I did this before') and my profile no longer appeared. Ironically, amongst all the other profiles that did appear was' someone who had the "F" word prominently typed in their profile' for all to see. The thought was crystalizing in my mind of what was most-likely happening. My intuition told me that another person on Facebook saw my profile come up at some point in time, (and being the well-rounded personality I am), I hold many interests that' one of which, probably connected to the offended person in some quasi-mystical way' that horrified them - then flagged me. As a music composer, I'm well aware that 95% of all creative people are liberal. I've had run-ins' with them for over 21 years. Some of them debate with me respectfully, but a larger majority of them get emotional with me. I suspect a few of them are on Facebook' by the very fact that I've been removed from the Facebook search engine. I didn't type profanity, swear words or have risque pictures' on my profile to get blocked. The only thing left must be my conservative views. By Facebook not answering my four emails and yet, not canceling my membership'... signals to me that: Facebook website is engaging in filtering out profiles that liberal-minded members have determined are (unacceptable) to view, but you'll never know this' unless you are extraordinarily into the arts' (like liberals'), yet believe in the Christian God simultaneously. Over the years, I've learned that this duo creates psycho-cerebral-paralysis' in liberal-minded people. I've experienced it personally.

    The knowledge that I'm one person whose profile is filtered-out on Facebook search, makes me wonder if there are more people experiencing this flagging by emotion-driven Facebook members who cannot come to terms with other people that do not hold their views. I merely ask Facebook: What in my profile deserved flagging? Please tell me.. I've tried 4 times to get a genuine reply from you on this issue' and you ignore me to this day. I suppose it's safer (legally) to do it your way. What with' people filing lawsuits against McDonald's for their coffee being too-hot'.

    The only people that will get angry at me for sharing my frustration here, will be the very same types' that told Facebook to remove my profile in the first place. If you are one of those, I ask you: Is this the (diversity) you wanted so badly ?

    maharishipuppychow 7/15/09 8:22AM

  • FB has not Customer Service why are we leaving this in these threads not to be address by anyone from FB. I recieved this warning for no reason at all not I can't use my account or at least post to the wall or comments...
    You are blocked from making wall posts due to continued overuse of this feature
    Your failure to comply with an earlier warning has resulted in this block.

    Please note that this block is temporary and can last anywhere from a few hours to a few days. Facebook cannot lift this block for any reason. Please be patient and refrain from using this feature for a few days.

    Continued misuse of Facebook's features may result in your account being permanently disabled.

    Which of the following links describes what you were trying to do? Clicking on a link will take you to more information on how to use Facebook's features.

    Using Applications
    Planning an Event
    Sharing your Facebook Group/Event link
    Promoting a business, product or service
    Chatting with friends

    cheesecake8 7/10/09 7:56AM

  • FB Sucks, zero customer service respond, a lot of mistakes, and a waist of time, good to face the reality of their lack of interest about us the customers. My account was dissable for no reason and I have contacted them several times via E mail with no answer, the phone number does not offer services for us the vicitims... A lot to think about it...

    Anonymous 7/8/09 4:59PM

  • I have been trying to get into my fb page for sometime. I lost my password. FB said they sent me an email to get a new one. I have not gotten that email FB! The message says the email may be delayed..... it's been 2 weeks! damn. Come on FB there really is too much competition out there...slip ups like this are not good neither are they professional. Get you IT guys to work. I wish to permanently delete my info from FB but cant do that because I lost my password and Im waiting for your email. Geese!

    Anonymous 7/8/09 12:43PM

  • I too have tried to log into my account, and it said my password was invalid. Like everyone else, nothing had changed. I then went to reset my password and it took me to a fake page that had been set up under my name and email. My REAL page is still active, and I can see it through my husbands page. I have relentlessly been trying to contact FB via email and phone to no avail.I need help!!!!!!!

    Sheila 7/8/09 12:32PM

  • I was locked our of facebook as well. I get the account disabled message when trying to log in. I have sent an email to disabled@facebook.com & appeals@facebook.com. I am still waiting for a response back. I have read on other site were people have waited weeks for there account to be re-activated.

    Mega121 7/8/09 6:29AM

  • my account is nolonger on facebbok sins last thu i try to send email everyday to help me on this matter but no luck so far so plz can some one give me a good reson to what happen to my account thanks suketu desai

    suketu desai 7/7/09 10:33PM

  • I too have been "locked out of" Facebook for no logical reason. This problem first occurred about two weeks ago. Every time I try to log in, I am told that "my password does not match my login." Which is obviously false; nothing has changed. Repeated attempts to contact the "Facebook Team" have proved fruitless. I am beginning to wonder if Facebook is dealing with a serious issue they are not admitting to.

    Anonymous 7/7/09 10:13PM

  • I have also been locked out of FB for over a week, four emails later, NO abuse emails, I think there must be a virus in FB system.
    This seems too wide spread. Still getting email alerts for FB messages but can not access. Very Frustrating.

    Faceblocked 7/7/09 6:40AM

  • I am having the same problems.. I run a profile on Facebook to fight child abuse and Facebook has disabled my account.. I have email there i need for court case coming up involving victims of sexual assaults when they were children and facebook refuses to answer any of my email or messages I leave to them on their phone 650-543-4800.

    This is pittyful when Facebook shuts down profiles that are their to help protect children's rights... pityful!!

    Anonymous 7/6/09 8:06PM

  • Add me to the list of FB victims. Out of nowhere, I get a notice labeled SECOND WARNING that I am abusing a FB function. The problem is that I never received a FIRST WARNING, and the SECOND WARNING says nothing about my supposed infraction of the rules. I am warned, however, that if I don't stop, my account will be disabled. I have stopped posting anything at all, but the warning remains and I am unable to post anything.

    All attempts to get help run into the same dead end: if you attempt to get contact information, you are directed to their useless FAQ where there is no contact information.

    Is this any way to run a "social site"?

    Anonymous 7/5/09 6:01PM

  • The phone number when called goes to voice mail that says Facebook does not have a customer service phone at this time...

    penelope simpson 7/3/09 11:39AM

  • I am very disappointed. For the past two days am blocked out of facebook, can't log in. It's been two days since i tried resetting my password. The response i got when i reset was that an email will be sent to my email address on how to change my password.

    This is not fair if it's a game that facebook is playing. Please, please unblock my acount so that i can log in or send me another password since the one i have doesn't work.

    Why did i get blocked from logging in? What did i do? This is so not fair..............

    Anonymous 6/30/09 7:56PM

  • I have been an active user of facebook for a little more than a month and I must say I havent had anthing but technical problems:
    I can never log in, everytime I tried to log in I have to change my code to do so, sometimes they wont sent me a new code, so I have to try and contact them and wait for days, right now I havent been able to log in for a week, I have tryed to contact them with no succes.I have a membership to six other internetplaces and there are never any log in problems, only here. And then they wont hide my pictures or personal informations al though I had been to settings to make sure they could be seen only by "friends" and not "everyone", now I am thinking of deleting my profile, because I can never use it, but I cant even log in to do that

    tina francisca tranholm 6/30/09 3:30PM

  • I've just been blocked from commenting on my own page too, they are saying that I 'overused the wall post feature'
    What the heck? Isn't that what FB is for? None of this makes sense.

    Here it the waring that I get:
    You are blocked from making wall posts due to continued overuse of this feature
    Your failure to comply with an earlier warning has resulted in this block.

    Please note that this block is temporary and can last anywhere from a few hours to a few days. Facebook cannot lift this block for any reason. Please be patient and refrain from using this feature for a few days.

    Continued misuse of Facebook's features may result in your account being permanently disabled.

    The FAQ they set up is useless...

    What gives?

    Shannon Wilson 6/25/09 11:27AM

  • Ok so heres the deal....I am among the hundreds who can't access my page! I am growing very frustrated! I can't get any answeres either and I am glad to see I am not the only one with this problem, I can't even get in to change my password, Facebook blows!!

    Anonymous 6/25/09 10:30AM

  • Facebook disabled my account for no reason, then sent me this email: Your account was mistakenly suspended due to an error by Facebook's site security system. We sincerely apologize for this inconvenience. We have reactivated your account and you will now be able to log in.

    Problem is.....I still can't log in and they won't answer my email.

    Tammy Baird Bowers 6/24/09 10:18AM

  • I have been using my fb account now for 2 and half years without a problem .
    Now all of a sudden its telling me that the password i have used for the last 6 months isn't correct , so after requesting to reset it i am still waiting .

    Anonymous 6/24/09 8:23AM

  • I used my email address to give my son a FB page. After going to my email and confirming his page was activated and mine deactivated! I did this in order to keep an eye on his online activities. I've sent emails to FB for the past several weeks and still no response. I've done everything from trying to reset my password, to emailing info@facebook.com. I was told that there could be delay in responding, but 3 weeks! My FB page is still there, according to my FB friends.
    If anyone has any advice (other than kicking me when I'm down - 'cause I've been doing that for 3 weeks!) I'd love to hear from you.

    Annika_Hansen 6/23/09 6:10PM

  • I am not very happy w facebook. I have been trying to establish an account and I can't get any help. I have requested a new password numerous times and I do not receive an e-mail back

    Anonymous 6/23/09 5:59PM

  • I also changed my email address on my facebook and now cannot login. I have sent emails for 3 weeks and no emails or contact have arrived. This is terrible....about to give it up if they cannot come up with something better than this. No numbers on the pages I can see. I think all those that can login should all post a complaint on their pages for those of us who are struggling to access our accounts!!!

    Anonymous 6/23/09 4:05PM

  • this support page sucks. no help with customer service ever
    i need my password and you still have not sent it to me an error ha ha always occurs

    maur333 6/23/09 2:20PM

  • And I thought it was just me. I changed and email address and the password and then got locked out. I have tried to reset my password a few times but no response. What gives???

    I sent a couple emials to support (web form under help) but no response....

    Anonymous 6/23/09 7:17AM

  • I'm in the same boat as plenty of people here. Facebook unexpectedly disabled my account earlier this week, presumably for sending out too many friend requests (to people looking to be added for a specific FB application).

    I've sent a couple of e-mails but have only received an auto-generated reply that they'd get back to me "soon." ("Soon" is as vague as the company's terms of service regarding friend requests.)

    Anonymous 6/21/09 1:02AM

  • Thank you all for your postings - and especially the person who wrote:

    ok so it wasnt just me....I tried to sign in with may same name and password and it would not let me...so of course I hit the forgot my password button and my new temp password was never sent

    This is exactly what happened to me - starting on Friday, June 12th - the day they let everyone take new screen names. I have to believe it's some technical glitch - but as everyone has posted here, FB has no customer support so you are left "hanging" which basically - is inexcusable for a company that is created by it's users, without us - facebook couldn't exist.

    I just don't understand how they can believe this is a good business model.

    Anonymous 6/20/09 3:30PM

  • I have had the exact issues. I have also been unable to access my account since May. I have also received no response from Facebook. I have spent many hours looking for answers and am beginning to think there are none!!

    Shannon Marlin 6/19/09 8:59PM

  • well i tried to change my email back in May and it allowed me to do this. then i went and TRIED to sign back in to verify it and NO WAY i have not been able to get back in since beginning of May. I tried the password reset but to no avail as i have no idea where it is going i checked both email addresses. Its funny it says to login and go under HELP to send a message to FACEBOOK Techs. IF I COULD LOGIN I wouldn't need to send any message. Now i am searching for a phone number or fax to send the head office a written request. EVEN this is becoming a CHALLENGE. I keep getting an email saying i have people wanting me to contact them on facebook. its obviously an automated message from facebook. however it is very annoying because I can't do anything about it.
    FRUSTRATED IN CANADA.. SADDENED BY THE LACK OF CONTACT INFORMATION AVAILABLE.

    anonymous 6/18/09 6:10PM

  • i enoyed facebook....for about a week. then my password stopped working. they evidently have no actually looking at the forms you send in for password reset - because i never got an email...i figure they have one guy sitting in a chair going through the millions of "help me" forms that people are sending in...i give up!

    Anonymous 6/18/09 5:14PM

  • Facebook's customer service STINKS! I've written them numerous emails daily with no response. I can't believe a company has gotten that huge and is so widely used that has no customer help available. I actually got a person on the phone for about 3 seconds as I tried to expain my problem, she cut me off and switched me to a machine telling me there was no customer service avalible by phone. Try the forms and email them. I've done that already. NO RESPONSE. I'd do that if they would respond. Any ideas?

    Alice 6/18/09 2:57PM

  • I'm hating FB. Reseting password and no email response what a joke!!! It's been 3 days now and nothing!

    Anonymous 6/18/09 12:35PM

  • ok so it wasnt just me....I tried to sign in with may same name and password and it would not let me...so of course I hit the forgot my password button and my new temp password was never sent

    Anonymous 6/17/09 8:15PM

  • Does anyone have a contact number for facebook. I just got an account on facebook this weekend and 2 days later it would not let me back on. I email the facebook team but never get back a response. My account is still up because my friends can still see me but i cant get on. Does anyone have any answers?? I been emailing them (FB) for about 3 days 5x a day... I GOT NOTHING!

    Anonymous 6/16/09 8:28PM

  • I can't believe we're wasting our precious time w/facebook. My account has been frozen since March, tried to emial them and nobody get intouch or tries to do anything about it. Just tried to start it all over, but to no avail. Is facebook kidding? Sooner or later, everybody will take their business elsewhere, sorry.

    Anonymous 6/15/09 8:41PM

  • As of June 9th, my account has been invaded with a porn virus...I have called customer service and left message on FB email. I have changed my password on my account as suggested...but this virus is still appearing on my account. I have told all my FB friends not to open this message. Has anyone else experienced this virus? Please advise how to destroy/eliminate this virus for good!! Thank you.

    Anonymous 6/15/09 12:58PM

  • I too am unable to access my FB account. I recently set it up and was told my password was incorrect after one day- I was then told they couldn't even find the email under which I registered, although I sent them a confirmation of the email! I've emailed them for a week and nothing has been done-outrageous!!

    anonymous 6/14/09 5:29AM

  • I would like all ex- Facebook users who have had their accounts disabled or not having Facebook returning your email in regards to support for your account to contact me by email..MarknIra4eva@gmail.com as i wish to get 500 names and start a class action against Facebook. I too have had my account fully disabled this time but i have had a response to it...they say i have been sending to many of the same content to other users. So why is it that applications on facebook , tells us too spam our own friends list to see the results. They do NOT say how many times you can send the same message to people either. This i believe is in direct violation of their own terms an agreements.
    Thankyou for your help.
    P.s always have a 2ndary Facebook account if you get disabled is always the best policy.
    Mark Dormans

    Anonymous 6/13/09 11:19PM

  • this just happened to me also and I'm pissed !!! I'm not doing anything my other friends arent doing but I was informed I was misusing the comment and posting feature then blocked...this is total fascism... they get you addicted then block you...further comments appreciated. nice to know I'm not alone, but sorry to all you others.

    sara664 6/12/09 4:43PM

  • Be smart about it people...spent a few minutes,found ex#4847,4846,4845 and left vm to rectify issue,still awaiting a reply or viewable action taken being that my account was disabled for adding too many people I know.Ridiculous inconvenience especially if you have to talk to friends or family overseas or in the military...Thanks for the inconvenience FACEBOOK!!!
    Better business bureau should be contacted being that you disable accounts with out any terms of service being violated.

    Anonymous 6/12/09 9:05AM

  • got disabled for contacting too many people. Explained the situation in an e-mail and was told no problem we'll take care of it, we just need you to tell us all this from the log in account. So I go home and have resent my issue multiple time with no one answering back or enabling my account again. Horrible customer service. Leaving a message on their answering service does nothing either.

    Anonymous 6/11/09 6:55AM

  • I am getting extremely frustrated!!!! I have been a Myspace user for years and never had a problem! But I am trying to convert to Facebook and it will not accept my password so I was going to reset it so that I can set up my account but the email never came through and there is no way to get any help from Facebook. I come from a background of 20 plus years of customer service and this is the worst customer service that I have ever seen!!!! Have long should it take to set a password!!!!!! Do you want my business or not!?!!?!?!?!?!?!?!?! Why is it so difficult to get someone to contact me!?!?!? Please reset my password asap!!!!
    judy1860@bellsouth.net
    THANK YOU!!!!!!!!!!!!!!!!!!!!!!

    Anonymous 6/11/09 6:39AM

  • my log in email is my work one and it has recently been taken off the system. I cant access facebook! Iv tried contacting them but no joy. I found a helpline but dont want to pay £1.50 per min! Does anyone have any suggestions. I really dont want to start over! ARRGGHH!!!!

    sjleigh5 6/11/09 6:37AM

  • Password not working. No reset email received. Facebook does not act to request. Is this in America or am I in North Korea?

    I just can't believe Facebook has disgusting customer service. There is need for a company takeover. You have inexperienced founders who are not business savvy like Google founders. Their customer service really sucks.

    Tombi 6/10/09 8:55AM

  • Well by looking at he other comments this is gonna just be a waste of time but here i go anyway.Been disabled for a week for no reason i have sent several e-mails from several different accounts and cant get a response from any of them....customer service for facebook definitely gets 1/10 stars.BTW my account is disabled for no reason what so ever...unless they suspend accounts for playing Mafia Wars.....what a joke

    Anonymous 6/10/09 6:51AM

  • Why don't they ever return emails. I have been trying to reset my password for two days. It is getting rather old.

    madatfacebook 6/9/09 6:46PM

  • To the facebook team.I was disabled from facebook and im not sure why.I really love facebook alot.I have found all my friends that I have not talked to in over twenty years thanks to facebook.I also play mafia wars wich I have spent over 400 dollars on my mafia player.I love that game.Could you please tell me what I did wrong so it does not happen again.Please help me get back on facebook.I have found my old girlfriend from twenty years ago and Im in love with her,now I have no way to talk to her.Please help me.Thank you so much !! No response from facbook.If you are going to diable someone atleast tell them why !!!!!

    calvin banister 6/9/09 1:50PM

  • I TOTALLY AGREE W/ ALL OF YOU! FACEBOOK CUSTOMER SERVICE OR LACK OF, SUX BIG TIME! Haven't been able to access my account in 10 days, sent tons of requests to them, still nothing! they are lame! I guess I'll have to open a whole new account.. and re-add all my friends.. what a pain! arrrghh!

    Anonymous 6/7/09 2:18PM

  • i've been diabled for a week now.i don't know if or what i did wrong.i've e-mailed them many times to tell me what if anything i did , and havn't gotten a response.

    Anonymous 6/7/09 2:07PM

  • Well, I just sent in help request and after reading the rest of your reports, I don't have much that they care a bit whether are served or not. this is not the only social network game in town, Facebook! I'm just sayin.......

    Anonymous 6/4/09 8:14PM

  • I'm trying to re-set my password because I cannot access my account. Facebook has not sent me a new password and my emails to their CS go unanswered. I guess when they downsized customer service was the first to go. Oh well, I can always just use a phone to talk with friends.

    Anonymous 6/4/09 10:58AM

  • My posting rights have been unfairly disabled for 11 days now. I cannot write on walls or make comments. My internet went down while I was submitting a comment, and I made the mistake of pressing the comment button 10-15 times to try to get it though. Facebook's archaic system concluded I was a spammer and suspended my posting rights.

    The pink box that popped up said my rights would be disabled for a few hours to a few days.

    It's been a LOT longer than that!

    11 days now!

    I have emailed them many times and I have received no response.

    Terrible customer service and a draconian disciplinary system where they is NO appeals!

    I get the sense that they run this company by the seat of their pants.

    Alpine 6/3/09 5:00AM

  • very slow not acceptable

    cindy chapman carr 5/31/09 2:32PM

  • Regardless of whether a service is paid for by users or advertisers, believe me they are making money by providing the service.

    As a Service Management Consultant I can tell you that any service that does not support its users is short lived. Consumers will no longer tolerate a service that does not provide support to its users. If Facebook is to enjoy continuing profits for its service, they had best get with the program or it too will go by way of the DODO.

    SML 5/30/09 12:46PM

  • Like everyone else here, I've been stung by Facebook. I created an account, set up my profile, invited some friends and logged out. Since then I haven't been able to log back in or get any password reset email.

    There's been no explanation or help. I suggest just creating a new account or leaving.

    Try WAYN, Orkut or Myface.

    Anonymous 5/30/09 3:51AM

  • I am totally disgusted with Facebooks customer service or lack there of. I have tried to create an account for my son everyday now for the last two weeks and everytime we click on the month for date of birth the drop down box disappears making it impossible to set up an account. I have tried every possible measure to get help and nadda.

    Anonymous 5/29/09 6:33PM

  • Quite honestly facebook lacks any customer service support of any kind. I have sent 4 emails to reset the username and password on my facebook account. Looks like they have software doing the job, as the "Facebook Team" software has cheerfully reset the password to my wife's facebook account instead of mine on four separate occasions. Looks like they copied Comcast's playbook for causing customer service related heart attacks.

    ryanb30 5/29/09 12:25PM

  • Not very innovative customer support service for an otherwise exciting company. I got locked out and cannot reach anyone to help, despite emails sent in.. Poor customer service.

    Where's the next Facebook-like application? I'm ready to move on.

    Angelo99 5/27/09 6:14PM

  • What a disgrace. Who are Facebook's Venture Capital firms - do they realize what poor / non-existent customer service Facebook provides? All the same things I've read are happening to me - I used FB for emails Thursday night and on Friday morning it wouldn't let me in, wouldn't reset my Password and countless emails to every alias I can find go unanswered.

    This is not a well run organization. Yet.

    Anonymous 5/17/09 8:54AM

  • It's a free service. No one is entitled to Facebook no matter how popular.

    Why should they work for free, for a bunch of whiny spoiled brats who complain about every little thing.

    I'm extremely frustrated with their tech support and cannot stand the circular run around the system provides BUT I have not paid them a dime for it. So, I get what I pay for and so should you.

    Lenwood69 5/6/09 7:33AM

  • The problem with facebook is that this free unfunded service grew in popularity so fast that the founders are scrambling trying to keep enough servers working to keep up with the geometric growth of users while at the same time trying to find a way to pay for all the equipment and personel to cope.

    Unfortunately that leaves us as grains of sand on their beach and they have no vested interest in serving a non-paying clientel.

    Their antivirus software sees high occurance multiple postings as an attack on the system or spam and it shuts down access as a defense mechanism. They don't have the personel to keep up with the demand for support so they can't keep up.

    My account was disabled for adding allies to my mafia wars mob too fast and the system defense responded with a warning and then disabled my account.

    I emailed info@facebook.com and received a reply in about an hour:
    Hi,

    The Facebook Team has received your inquiry. We should get back to you soon. In the meantime, we encourage you to review our Terms of Use (http://www.facebook.com/terms.php) for more information.

    Thanks for contacting Facebook,

    The Facebook Team
    18 hours later, nothing more and I suspect all my data has been deleted as one of my friends said my profile link has been removed from his friends list etc.

    Re-open a new account from a different email address and get on with life. Some things can't be fixed.

    Anonymous 4/30/09 4:40AM

  • Queen Leila....Diskman...and many others...I totally agree w/ u. How can they possibly get away w/ treating us like this. We can go on there every day for frickin YEARS, and then BAM....acct. disabled for like NO reason or for having to many friends, who WANT to be our friend. And then totally ignore ALL our emails, phone calls...they have NO respect for us AT ALL. I am so upset...I had a zillion pictures on FB, a zillion friends....how can I possibly get all that back that I have been 'collecting' for years! If anyone ever has any idea or answer for us, pls. email me! THANX!! Good luck everyone...we can't let them drive us NUTS. haha.
    Max

    Max 4/24/09 7:54PM

  • OMG!! ME TOO!!! I Was disabled for making 2 many friends!! I am soooo upset!! I needed the contact w/ those peep, I donnt have their ph. numbers. I have emailed over and over to no avail. Do u guys have any other advice? Can I open a new fb page w/ a diff name? How the heck can I find my 350 friends again!!??? THX! Max

    Max 4/24/09 7:43PM

  • Here are 8 FB Support Email addresses I've collected. None of them reject & so I assume someone, somewhere is on the receiving end of my notes. However, I too have received NO response after 3 weeks & numerous emails to all these addresses:
    appeals+dux6epu@facebook.com, info+aj9z066y@facebookmail.com, disabled@facebook.com, info@facebook.com, appeals+du6o7uu@facebook.com, sales-support+diipzc2@facebook.com, abuse+du6o7uu@facebook.com, abuse@facebook.com

    chris 4/21/09 12:19PM

  • i have emailed facebook many times to address my problem of my account being disabled and do not get a response. I am willing to make the proper changes to reactive my account. I have many friends on my account and would like not to loose them.
    Can someone help me resolve this problem?

    Thank you in advance your for assistance.

    samantha stone 4/6/09 10:39AM

  • I have been trying to contact facebook for the past week and a half, and with no response. I had 2 emails I used for FB, one of which was my work, and the other (primary) was my hotmail. I quit my job so I removed my work email, and still receive FB messages to my hotmail account (such as photo tags, comment tags, blog tags..ect). I got one email from them, and it said this:

    Hi,

    Please reply to this email to verify that you are the owner of the account that you referenced in your Facebook support inquiry. This security step must be completed before Facebook can respond to your inquiry. We apologize for any inconvenience.

    If this email address is not associated with your account, please reply to this email from an email address that is associated with your Facebook account, ensuring that this email is in your response (this may require you to copy and paste this text if your email client removes this email from your reply).

    Thanks,

    The Facebook Team

    So I responded back, about 6523432 times, and no response! I have called them several times and they are completely unhelpful. I have resorted to snail mailing them in hopes that something comes out of this. I simply want to log in, and have gotten NO help! I cannot understand for the life of me, why I receive other emails about my account, but not the email to change my password.

    I don't know what to do. I've about had it. I can't get anyone to respond to me.

    Any advice?

    Melissa

    Melissa413 4/3/09 1:01PM

  • I right in there with all of you. I have 2 email accounts and forgot which on I used to open my facebook account. One day I typed in the wrong password. I asked to change it and then typed in the wrong email address. Since then I have been disabled. They do not reply with any solutions. I found a phone number through google but just got a recording saying there is no customer support.

    Anonymous 3/31/09 1:20PM

  • I answered several of the "free" surveys to get yocash in yoville. I just received a $500 + dollar cell phone bill. DONT LIST THE SURVEYS AS FREE if they arent. I just spent about 2 hours on the phone trying to get refunds.

    bill 3/30/09 1:34PM

  • I got my account disabled last night because I posted too many times on my friends wall. The message told me I had a warning earlier that I was flooding my friends wall, but I never recieved any message besides the final one. I sent about 4 emails to many email addresses on Facebook, and all I got was the automatic reply that my email was recieved, for the first email I sent.

    angryfb 3/27/09 4:03PM

  • why cant we speak to someone when we need help. its been 1 full day for my site being down why cant i speak to someone and have it fixed. I am very disappointed in a tool that I admire. NOW

    Nadirah O. Williams 3/26/09 8:14AM

  • why cant we speak to someone when we need help. its been 4 days for my site being down why cant i speak to someone and have it fixed.

    japjigurjaap 3/23/09 9:02AM

  • I am frustrated with my pages. At first, I couldn't read all of a posting & now the posting is superimposed on other peoples comments. I am having a difficult time finding customer support & the help page is useless for my problem. It would be benificial to have a link from your help page to tech support. Please help.

    Rebecca Marks 3/21/09 3:49PM

  • I also have experienced difficulties with login with fb. I have contacted them via email. I received an email only responding "we see you are signing in". They left it at that. Without taking time to address the issue. I could not sign in, unless i constantly emailed for a new password. (which never stayed or remained in system). What infuriated me most is the time and energy facebook advertises to bring on board new clients. No time taken whatsoever to handle tech and customer service difficulties. I have since emailed them. No responses. No interest at all to assist me.

    Anonymous 3/21/09 8:02AM

  • your customer service is very poor.

    chief145c 2/27/09 1:48PM

  • My account was deactivated for no reason at all. Facebook will not respond to me by email, or by me leaving VM on their company phone. This has gone on for weeks... no wonder the better business bureau gave them a grade of "F." I think Facebook needs to be boycotted and everyone go to myspace. They don't deserve our business! File a complaint with the better business burea on the...then maybe they will see what their doing wrong!

    haleyriv 2/18/09 1:58PM

  • Facebook shut me down and left only a FAQ link. When I clicked on it, I was puzzled. It said I joined some high school network. I did not. Only later did I realize they were accusing me of being a pervert. I'm a 56 yr old woman who isn't the slightest interested in high school kids. I thought FB was a wonderful way to keep in touch with family and friends and to play Word Twist. I'm livid over this, and what makes it even worse is that I can't talk to FB or get any kind of response. I haven't joined anything; they are out of their F'ing gourds! I no longer think of FB as a nice anything, I think of them as cold bast@rds who don't know what the frick they're doing and don't care who they do it to.

    Ex Facebook fan 2/16/09 4:21PM

  • Since Feb 5th my registered email address is considered not valid by FB and I cannot login since then. I keep receiving friendship requests, messages friends wrote on the wall, etc, on that same email they consider not valid, but naturally I cannot reply which is making me desperate. Emailed them about 10 times, and received no feedback. Even contacted my internet service provider, who had already contacted FB because of other clients complaints, and they got no reply. I simply want to change my login email, but apparently that's too much trouble for the facebook customer support...

    portugueseislandboy 2/14/09 1:59PM

  • I am a current FB member. I've been having problems with logging into my FB acc. When signing in, it gives me an error message saying my email is not valid. I don't understand, since I have signed up with FB I have never changed my login email and password. I really would like to get back into my FB acc, appreciate any assistance. Have sent couple of emails and am still waiting for the problem to be rectified.

    Waiting in Vain

    Islandgal 2/10/09 9:11PM

  • I have not had access to my account in over a month. I have email facebook 7 times, called them 10 times, and faxed them once and no-one will contact me. This is getting to be really annoying.

    It keeps telling me that my email address is not valid. I still receive messages from facebook at the email address it claims is not valid. Their response time and tech support is HORRIBLE. When you call them, if you press 1 to go to tech support, it tells you to email them. I am about to give up.

    Any advice?

    c3pico 2/7/09 3:21PM

  • both of my kids accounts got hacked into last night. They've contacted facebook, and I've contacted facebook. But, the only response we get is just a general "we'll get back to you" e-mail. It sucks because we even know who did the hacking!

    Anonymous 2/7/09 1:20PM

  • I have the same problem. It has been almost a month. It is soo inconvenient and disappointing. I actually conduct a lot of buisness on facebook and keep in touch with friends internationally. Now I cannot contact them to even tell them my account is not working . They probably just think i'm rude or dont care about the network.....AHHH
    facebook what is the story???

    Anonymous 1/30/09 10:47AM

  • facebooks help times are bad! there customer service is less than dependable theres not enough people to solve the issues for the entire world on facebook they are completely understaffed it seems once you get your email to reply to they say 3-7 business days for a solution but its already been 4 and ive head no word!

    Anonymous 1/28/09 12:31PM

  • I am had the exact same thing happen to me today. The hacker is still actually logged into my account telling everyone I am in london and need money. They are asking for credit cards and money and I have emailed facebook multiple times with no repsonse! what the hell!

    jv 1/27/09 11:19AM

  • Facebook has a long ways to go, I reported a misconduct of the TOS to the support page. In return, guess what happened to my account? They disabled my account for pointing out a serious matter. I rename my user account to weed them out the same people and facebook disable my account. I love lot, Mr Mark Zuckerberg you need to retrain your staff

    Zuckerbery 1/26/09 3:37PM

  • I tried to get to the operator and only got a dial tone... so I guess they are serious about e-mail only.

    Anonymous 1/22/09 9:57AM

  • Same exact thing is happening to me. I have been able to update my page from a mobile device- it might update through an API so it's good until i log out.

    I can't believe that FB doesn't have any service for this- i have email over 20 times!

    che68 1/21/09 12:54PM

  • DB - I am having the same thing happen to me. the hacker has been telling people that i'm in london and need money wired. I have sent facebook messages as well. Have you had any luck getting things fixed???

    linr 1/16/09 3:33PM

  • After attempting to e-mail Facebook for 3 weeks now and no e-mail response to being shutdown for no reason, I called them again today. The young lady who answered the phone (whom I spoke with last week)cold not use the excuse that "people have been on vacations and theyb are behind" anymore. She said she would pass my information along to the department that can help me. Right. I will be shocked if I hear anything back. In the meantime, I cannot answer any of the notes sent to my by folks who follow our band (www.themangomen.com). his STILL sucks. HOW DO THEY STAY IN BUSINESS WITH NO SUPPORT TO THEIR USERS, FREE OR NOT????????????????

    jcreidler 1/14/09 9:46AM

  • Wow, something is up. Someone hacked into my Facebook and sent emails to my 'friends' saying I was in London and needed money. I wrote several emails to FB's 'security' website email address and no response. I guess a phone number does not exist?

    DB 1/12/09 4:28PM

  • I too am having the same problems. I have not been able to log on to Facebook since 12/24/08. It says my email is unregistered. Basically sent an email every other day with no response.

    Anonymous 1/8/09 8:34AM

  • I cannot believe this people. They haven't gotten back to me. It is really ridiculous. For such a big company they don't have a 24 hour live person customer service. It sucks!!

    sfgirl 1/6/09 10:08PM

  • I have read all the complaints and I have to agree with all of them. Facebook's customer service is non-existent. I am a musician and use the site for my friends and others who follow our music. They shut me down because of too many attempts to log in after they told me to change my password due to a virus that was supposedly spreading with my name attached. I made too many attempts to change my password becasue their f-ing password change system kept running me in circles with my e-mail, never allowing me to actually change the password. That was a week ago. I sent them several requests and NOTHING back. No way to contact them by phone. What an f-ing joke. How do they stay in business running it this way??? I am SO pissed off at them....

    jcreidler 1/6/09 9:17AM

  • facebook customer services is ridiculous it is saying my email isnt registered but i am getting email notifciation and i just cant log in.. No one has gotten back to me.. i am angry.

    dcheley 12/30/08 9:30AM

  • Horrible customer service for sure! My account was disabled last week for NO apparent reason and no one has gotten back to my emails about why or has bothered to reinstate me. I am beyond frustrated.

    Anonymous 12/30/08 9:09AM

  • What service - it is non-existent. If you call it service - it stinks.

    Anonymous 12/17/08 2:56PM

  • the worst customer service I have ever seen. ever.

    Anonymous 12/11/08 7:10PM

  • Patty Zeitlin
    My identidy has been falsely used. I have not joined Facebook and want my name removed from it. I do not know any of the people listed as "friends"and know there is no other person with my name. I could reach no one using the phone numbers given..

    Patty Zeitlin 11/14/08 5:01PM

  • the customer service is not just poor, It does not exist, I had a fake profile and people were being e-mailed. They have a customer support number but it leads to nowhere. There is no protection if someone sets up an account in your name. You cant access it and you cant contact anyone to get it fixed. Yet they are making money to expand to Ireland..how does that work out?!!

    O 11/3/08 10:49AM

  • Facebook customer sucks. I received an email that they disabled my aacount because supposedly I had a fake account. They said I wasn't who I said I was. lol

    I offered to send them a copy of my Drivers license and phone bills and anything they wanted but they will not even respond to my emails.

    Jaxrolo 9/18/08 5:33PM

  • Submit your comment >>
  • I'm gonna keep reopsting this... cause I know it sucks to lose your account.

    I HAVE FOUND A SOLUTION!!! (Please pass this on) I was unable to log into my FB account for @ 6 months. My password was changed and when I clicked on the link to fix it I would never receive the email to reset the password... countless emails to facebook Support, with no reply.. I found out that Facebook is a member of TRUSTe Simply go to their website and fill out a claim against facebook, (read the faq at TRUSTe first) You have to clearly state in your complaint why FB is violating your online privacy. TRUSTe will give FB 10 days to reply and fix your problem. (I had an ACTUAL person from FB contact me and fix my problem within 7 days!!!!! A MIRACLE!! LOL PLEASE PLEASE PASS THIS INFO ON!! I know there are 100's of us out here in the same boat, It is frustrating and heartbreaking to lose all access to your friends and private info!

    Becky 4/4/10 9:51PM

  • I just called and did get to speak to a real person without any lengthy hold period. They were very helpful and answered my question in a professional manner. No complaint here.

    Hanna 11/4/09 10:50AM

  • i highly thank facebook for the extended service. for those people who are computer-illiterate, please stop messing up with facebook service. Come to think about it, the website is for free and u don't pay anything for it. Stop complaining about facebook and instead, learn how to use the service more. Nothing is done if people keep on nagging.

    anonymous 10/11/09 10:42AM

  • FACEBOOK... THANK YOU! For this wonderful and most excellent program that keeps me in contact with the world and my family and friends. I am having the communications time of my life. I am in touch with over 500 (!!!) Classmates and Associates from my High School. And, friends "around the world". I am a computer para-technical and realize the complexity of managing a program of this magnitude. I admire and appreciate this awesome program. THANK YOU! CAngel@Ruidosotoday.com

    CAngel 9/11/09 7:18AM



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