Facebook Customer Service

User Reviews, Ratings and Comments

Facebook customer service is ranked #990 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 16.80 out of a possible 200 based upon 3891 ratings. This score rates Facebook customer service and customer support as Terrible.

NEGATIVE Comments

3,891 Negative Comments out of 3,891 Total Comments is 100.00%.

POSITIVE Comments

0 Positive Comments out of 3,891 Total Comments is 0.00%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Facebook

    Customer Service Scoreboard

    • 16.80 Overall Rating
      (out of 200 possible)
    • 3,891 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.3 Issue Resolution
    • 1.4 Reachability
    • 1.7 Cancellation
    • 2.0 Friendliness
    • 2.0 Product Knowledge

Add your review!

Posted by Bettina Brink


Facebook has put a hold on my account where I cannot post anything for 12 days as I was told via message I did not meet the standards of a post!
I see things on FB that are allowed to be seen and remain on FB that are much worse than anything I have posted!
I have seen where someone has hacked my acct and opened an email account in my name!

Posted by Mary


You suck. Can't offer phone support??? Really concerned and personal aren't you?

Posted by Stan Wilczynski


My fb account was hacked and I have contacted fb numerous times, but nothing was done and did not get a reply. I will never use a Meta product ever !

Posted by Anonymous


Unable to deactivate my account

Posted by Kiyo


I cant imagine im writing this but facebook support is nothing but stress and frustration
account recovery is basically useless and so is everything on their support page cant even get in contact with a real person your basically on your own whichh absolutely sucks

Posted by pamelashonna333


I have a technical issue that I do not know how to fix. I sent 4 or 5 messages to Facebook to help me delete one of my accounts, and not one single person ever got back to me to assist with this issue. Then, Facebook sent me to Facebook Jail for 30 days.
I'm out of FB jail now but I still have the same issue. Why does someone need to go through this? I'M VERY, VERY ANGRY!
I don't like to throw my age out there, but I'm in my 70's and know most ways to navigate my way through my computer. I've
been trying to fix this for more than a month, and not one single person has responded. Now, I request codes to change my
password, and FB no longer sends me codes. How professional is that? They must take lessons from you know who. it's
frustrating.

Posted by Anonymous


Just arrogance

Posted by tuul


bad

Posted by TowarzyszXYZ


This support has problem with giving me another option than ID verification to my hacked and blocked account. Really this small thing is the problem for this support xD. Steam support is professional if you compare to fb support. They give me reason to not come back to facebook. Best regards to reading my opinion :)

Posted by Paula Smith


When you all faced book me about a fact checker and said it was wrong. I did not believe it was wrong. This is the only social media I am on now. I am barely on it. So, if you decide to cut me off, I don't care. Because, you all duty is to keep us blind, keep us in the dark and if we question you all , it's a problem. I really don't care about social media. I don't watch tv, because this world is getting more wicked and social media is a big part of it along with TV. So, if I believe something to be true, you can't change my mind because, you want to deny the truth. I don't believe you all fact check anyway. We have been psychologically programmed, conditioned, manipulated, brainwashed, and bamboozled to believe the lie. Trying to keep our minds in the Matrix. So, take me off. I don't care as a matter of fact, I was thinking about taking my on self off of FACEBOOK, it's not like it was when it first came out. You all are not slick. 1. What are you thinking? This is a mind thing 2. Who is your family member? Trying to find out about our personal life and who are we kind to. It's other things you all have, 3. Where was your last four jobs or where was the last four places you visit? You all have other things, I am not mentioning them. All this is , is trying to be an all seeing and all knowing like the Most High. It's a tracking system, you and others will need for the NWO. I have trust issues. I don't trust anyone. I mean no one. So, if you decide to put me in your little jail. I will just come and delete Facebook. Now, I am not messed up about Facebook.

Posted by Michael K


Advertiser account hacked. Ads created with thousands of charges racked up. Have 2 step login verification.
Waiting fir 2+ month to get Facebook to explain how it happened.
2 month!
How can companies like this exist?!

Posted by Texas Assocaition of Energy Prov


Facebook has no way of getting in touch with them. Our company tried using them to run an ad, when we tried to launch the ad it said our account was restricted and told us to request a review to have it removed. When you click on the button to request a review it says you have to have ad running to request a review. The crappy part is there's no way to reach facebook for help. No email address for support, no phone for support, nothing! Truly the worst customer service on planet Earth. Do not do business with this company.

Posted by Max


I don't think something like this excists anywhere. This is the worst support the internet has ever seen. Absolute mockery with people.

Posted by Anonymous


Yeah I think facebook should be shut down.. they have no number or customer support what so ever.. I am deleting my account today as it was hacked and no customer service to contact.. this app is use at your own risk..

Posted by Fiat the wanderer


Facebook customer services CRAP, slow to respond if at all, no phone number, no direct email address the platform should be shut down for good

Posted by Anonymous


Worst customer service ever. You guys should be ashamed of yourselves being such a large company. Wake up.

Posted by Anonymous


I kept being locked out of my account for 1 hour. Asked for help to customer service and the lady kept saying "looking into this" then gave me the same answer in a different format. Tried to appease me by calling me by my name. Then just closed the chat not asking me if I was ok with it

Posted by Bozo


Facebook has disabled my account. Can't reach anyone to get back on.. terrible service ?????

Posted by Anonymous


Dears,
It's been a month since the cyber attack on my Facebook page. And I still don't have access to my site. Even I followed your security rules, showing my identity even with ID, but I still can't access my Facebook page. Even though you give me the opportunity to give the number and email for confirmation, still nothing: "Sorry, something went wrong.
We're working on getting this fixed as soon as we can".

Can you please help me?

Posted by Alfred


Facebook made me very frustrated. It's obvious that they suck.

Posted by Anonymous


Terrible.

Posted by Mohammed


The Worst The Worst The Baaaaaaaaaaaaaaaaaad!!!! Support

Posted by Anonymous


Facebook work with scammers my Facebook account was locked and I was directed by Facebook I should upload my photo i.d since 5 days now the refused to unlock it reasons none Facebook should check his workers the are criminals selling people's account I have followers 1.149k followers they should unlock my account because I have summited all necessary documents they are working with scammers God will judge them if they purposely refused to unlock my account

Posted by Graham Scott


After being hacked by someone in Vietnam my account was locked. I appealed through theri page and just get the standard due to covid we can't review your appeal but after 30 day your account is permantly disable. That is their fault, not mine. They NEVER respond to emails either. They can't just blame covid they have always had rubbish customer service. The Facebook approach is you are guilty we ware not telling you what of and won't listen to your appeal. We condem countries that have that approach for human rights violations but this is exactly how facebook operates. I bet if I emailed them to say that Zuckerberg has sex with animals and I was going to bomb their headquarters (WHICH I AM NOT) I BET THEY WOULD RESPOND THEN. If you look at review sites then their reviews ore OVERWHELMINGLY NEGATIVE. With the redundances that they are making it will make no difference to the user as the don't provide any help anyway.

Posted by Grego5


I think Facebook is the worst company in the world. First they disabled my account saying there was a post that violated their child exploitation rule. First that is a lie. Of course they don't tell us why or what post. We really use their market place to sell stuff. We think some customer in a forum got mad and made a false report. Then we started a new account for market place and they stopped that saying we violated something in their commerce clause and again they don't tell us what was violated. Of course you can never talk to a live person. They also have bots, not real people doing the appeal process. What kind of joke is that? How can someone follow their rules if they don't even know the rule they violate?

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Contact Information
Customer Service
650-543-4800

Facebook customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.
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