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Facebook Customer Service

User Reviews, Ratings and Comments

Facebook customer service is ranked #535 out of the 538 companies that have a CustomerServiceScoreboard.com rating with an overall score of 14.05 out of a possible 200 based upon 2113 ratings. This score rates Facebook customer service and customer support as Terrible.

NEGATIVE Comments

2,112 Negative Comments out of 2,113 Total Comments is 99.95%.

POSITIVE Comments

1 Positive Comment out of 2,113 Total Comments is 0.05%.

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Terrible Overall Customer Service Rating
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  • i agree the customer service is a joke.

    Anonymous 5/17/12 7:07AM
  • what customer support, it is useless!!!! go to help center, if ur specific situation isn't listed, oh well, -hit out of luck. I have been on facebook and games for years and am losing all the money I have spent. This is ridiculous and I will not start over, you have just lost another, if this is way you do business, u won't have a business much longer.

    catprc88@yahoo.com 5/15/12 11:55AM
  • Customer service what a joke!!!!! Have been hacked can NOT get back in following directions from online. Time to move elsewhere.... facebook helpline nonexistant...typical tech wankers and weenies.

    Anonymous 5/12/12 9:28PM
  • Customer care?? You have got to be joking. All I get for promblems is referral to Help page. Why can the not man a live chat for tech problems? They will diret to a third party who requests fees for service.

    chug53 5/9/12 1:43PM
  • have been suspended for 7 days for spam? i have no idea what is going on. i',m a 50 year old woman just carrying on a conversation with some friends and this notice pops up saying i have been turned in for harrassing and spam are you kidding me!!!

    Anonymous 4/28/12 11:39AM
  • I totally agree as far as facebook's lack in any form of customer service goes.

    I have tried e-mailing them several times now regarding log in issues as i cannot access my account, i have even supplied them with a copy of my driving license as they requested in an 'automated mail' just to prove who i am.

    And nothing... not even a confirmation. PATHETIC and SICKENING how a multi billion dollar company can treat their customers with such ill disregard.

    Anonymous 4/28/12 8:37AM
  • Well it looks like I am not the only one, It all started about 2 weeks ago when I could not stay signed in and almost got banned or something for changing the password...Jeepers...Now I can't edit my own page and I am getting tired of not being able to contasct these people, I have never found 1 place to write them where they write back about the problem....I like facebook, used to love it and will keep it for family contacts and music I just found, been on it over a year and I am totally disgusted totally that is...

    diane woodson 1 4/26/12 10:28AM
  • My account on face was 'Disabled.' I do not know why. It took me over TWENTY MINUTES to find any kind of contact link for customer service. I sent them a copy of my drivers license, THEIR DEMAND, and even with that after four days no response, and my account is still unusable.

    Does the CEO of facebook know what a lousy service his/her company provides??

    unhappy001 4/17/12 8:23AM
  • I have three old logins accounts and a very big problem! I can't remember the password to them in fact I don't think I have ever used them, they all have my first name and a different no.behind it, the account I use now I use all the time, my girlfriend looked at my Facebook and saw some messages from other woman and has now left me, but there is nothing on the account im using now would u please delete these accounts so I only have the one I'm using, or e- mail me back on rikkicrouch@yahoo.co.uk
    I don't want my e-mail and facebook to receive the same notifications thanks

    Rikki crouch 4/17/12 1:30AM
  • I downloaded my archived info last night, so I can in turn go ahead and delete my account, but when i woke up, it says its available, when i click to download, it wont let me, gives error, or expired link... NOW What, since I cant contact anyone and cant find 1 way of contact or an email submit thru fb itself, CRAP!

    kerrimrtnz@yahoo.com 4/6/12 6:59AM
  • Facebook has NO customer support. Wow. No one answers the phone. It gives a pre-recorded message and then disconnects you. There is no listed email address. No contact info on the site. Nothing. Just pre-printed material. How about those of us whose question is NOT answered by the pre-printed stuff? I have been blocked SEVERAL times. Everytime I get OFF FB restriction it blocks me again. Now it's for 30 days! My boy-friend's ex wife who has multiple facebook accounts keeps having me blocked. I had a 35 year high school reunion, a family reunion, and a network marketing reunion. We all traded facebook names so we COULD connect. But I keep getting blocked for adding people "I don't know." Why can't I reach FB to report THIS? Bad Bad Business...

    gratitudegirl 4/5/12 11:47AM
  • Someone has hacked my daughters facebook page they changed her email address and password i'm trying to get in touch with someone so they can delete her page or block really ANYTHING will help I followed thru wit what it tells you to do but still no good support

    Quaijiyah J Palmer 4/4/12 1:35PM
  • I have two accounts, jackiesingin@nts-online.net and jackiew@takeavacation.com. for some reason my password has been changed and i have been trying for two days to get a new password and I can'g get in it takes me to all kinds of screens and i have put in about 20 new passwords. I would like to delete the jackiew@takeavacation account and just have one and also please help me get a password so I can get into Facebook. This has been so frustrating.

    JackieSue 3/23/12 8:18AM
  • I have never understood why, when a question is asked in the Facebook Help Center, which, incidentally, I consider to will, all too often, provide only a be a form of CS and Support, Facebook partial or incomplete answer, apparently assuming everyone knows what to do following whatever instructions are contained in an answer, and apparently totally unaware of just how frustrating and time consuming this can be for its members.

    For example, when asking how to export birthdays from Facebook to another program such as iCal, the reply in Facebook Help is “. . .select Events from the left side of your home page and then click Birthdays at the bottom of the Events page. Then click Export Birthdays at the bottom of that page.” After clicking on Export Birthdays, as instructed, you are further instructed to: "Use the following URL to export all of your friends' birthdays: [followed by the url]." Okay, fine; now what? Can Facebook truly believe everyone knows HOW to “USE the url” (right click it? left click it? Copy it?); or knows that it cannot be saved by right clicking the url; or what to do with it once it's selected or copied; or is aware that if it is copied and pasted as a web address, that the first part of the url ‘webcal://’ needs to be removed from the url in order to use it? And, of course, for anyone attempting to select it by just clicking on the url, it either hangs or takes you to ‘the webpage cannot be displayed.’ In all honestly, would it take too much of someone’s precious time to provide further instruction for those who have no clue what to do following the instructions that are given? Shame on facebook for being so presumptuous in thinking that all their members are IT savvy.

    This is only one of the innumerable ambiguous instructions I have come across while trying to keep up with the constant changes to Facebook, ultimately resulting in incredible frustration. If Help was more helpful, perhaps the incredible number of man hours spent by members creating the THOUSANDS of 'discussions' used to seek answers from other FB members, because they couldn’t be found or clarified in answers from Facebook Help, could instead be spent actually using and enjoying the social network. For me, frustration is definitely beginning to outweigh the benefits of the entire experience.

    Frustrated 3/12/12 2:55AM
  • WHEN I VIEW MY PROFILE , IT ONLY SHOWS POST FROM 2011 =/ ITS REALLY IRRATATING.!

    SHENICE 3/10/12 8:38PM
  • I have a account with Facebook where I am facing trouble accessing it since yesterday. I have filled in numerous identification options like identifying the friends from pictures, which despite identification it states have not been entirely accurate. Similarly I have provided my mobile number to recieve text but have recieved none and I get simply a message of non-identification. I even changed passwords twice through the link set on my mobile....nothing is working and it is really frustrating experience

    Atul Sachdeva 3/10/12 8:20PM
  • My facebook is temporarily locked!! almost 3 days please helpe me thanks

    Ghostofsparta 3/10/12 5:51PM
  • I'm very sad that you have no customer service as it it vital to all business's.
    My husband died of h1n1 in 2009. As I hear his page is still open @ people post comments at least yearly for him. I, as his wife , would like to read them & see pictures of his friends and of course him.
    Last I knew, my mother changed his password to something I always use. I only want to remember him if he is still there. You can look first if you think I'm looking for something bad. I guarantee you will find nothing but friends & love; I just want to see & read it. I personally have no account nor do I want one. I just want to connect.
    If you question me, please look up his obituary or read his page.
    I wish I could!
    Karen sanders

    Anonymous 3/4/12 2:40AM
  • i need to talk to some one from customer service they give phone number but will not answer teck can not tell me what to do i need to talk to customer serice please

    barb 3/1/12 8:16AM
  • One of the biggest organisations in the world dedicated to social networking and yet does not know how to connect with their own audience. Want a response from Facebook? No way, there is no recourse for Facebook users, no feedback, no two-way, just you and them. Sigh.

    Facebook are big fat meanies 2/28/12 11:50AM
  • The help center is worthless. I am trying to create a new account with no success. I am not able to get any help. Is there a reason that I can not speak to someone, when the online help is not providing the necessary info. My assumpton is that I will not hear back from this message either.
    bdaywalt@windstream.net

    Bill Daywalt 2/27/12 10:31AM
  • Worst customer service ever!! Cannot reach anyone for assistance even after sending me useless security codes to my cell phone, I still cannot get into my account! Not quite certain how they got to where they are today with this pathetic customer support!

    FB Support is the Worst! 2/26/12 10:53AM
  • facebook customer service either does not exist or i think is protected like a national secret ...... My friends request is blocked even though i sent request to people i know and the site says that even if its a mistake.... they can't help.... just have to wait it out ..... Does anyone know where i can get in touch with facebook India

    PRASHANT SETHI 2/24/12 5:06AM
  • thank you sir, you give me great support ,to save my facebook account thanks

    ankit purohit 2/23/12 4:04AM
  • Facebook needs to get better service !!!! Someone has hacked my Facebook and none of support helps you need to get more better with the support .. I need to Facebook to contact me ASAP !!!!! It's a emergency Thanks

    Nikki 2/20/12 2:08PM
  • Seems to be major security problems that system is overburdened by. As far any kind of customer service--does not exist. Have tried logging in numerous times but keep getting same lame message.

    lounar 2/13/12 11:55PM
  • Facebook customer service is really bad and ur help tips r not good at . I can't log in my facebook account because it's telling me to verify a pass code that will be text to my old number but that number doesn't exist I need help getting my account back . I tryed calling emails and everything but nothing no no answer and no help at all

    Anonymous 2/8/12 2:24PM
  • my name is nicole jackson and i can not log into facebook my email address that i have on file is njpj47@comcast.net and i do not remember my password i had it change on friday and it would let me reset because i no longer have this email anymore and i dont want to creste a new facebook account but i might have too. my email addtress is njpj49@netzero.com if you can give me my password or some information on how to restore my password thank you

    Nicole Jackson

    nicole jackson 2/6/12 6:02PM
  • Facebook should have an EMAIL address, for contacting support !!!!!!. I have been trying for a very long time, to get help with something, and CANNOT find help, anywhere !. Facebook customer service really is rotten !!!!!!!!!!!

    Anonymous 2/4/12 11:54AM
  • facebook seriously needs to offer customer service, im getting b.s blocks for no reason, facebook should be a place to add anyone you want freely, not just people you know wheres the fun in that! no reason why we should get blocked if our friend requests get rejected at a high rate facebook is completely unfair with this stupid policy and it needs to end

    Izen21 2/3/12 10:22AM
  • Customer Service has no people, only links.All I want is to remove my account but can't do so without a password.
    This company is THE worst service on the internet.If any employee ever reads this,would you please remove my account FOREVER!!!!

    Anonymous 2/1/12 3:55PM
  • Ah Facebook! Zero Customer Service available and your "Help Center" with all of it's catch 22's. How annoying! Here's the problem. I cannot log onto my account without a security code that is being sent to my cellphone. Unfortunately, I don't have that cellphone number anymore. So, I'm not receiving this code that would allow me access to the site. I found a link that I thought would help me. I followed all of the instructions which directed me to reply with a copy of my Driver's License to verify my identity via email. I have done this and I have yet to be able to log onto my Facebook account. For every other link you need to be logged on to get that support. PROBLEM! I can't log on to it! Please send a reply to jlsmith75@msn.com if this can be fixed.

    jlsmith75 1/30/12 10:04AM
  • Facebook doesn't want to help resolve any issue. A classic example of grew too big too fast and can only manage to survive by locking all the doors to the mansion and making sure the moat is full of alligators.
    I had to select "doesn't apply" for some of these ratings because how would I know if they are friendly or not, when I can't get a human being to email me?

    Debbie DeRooy Thune 1/29/12 11:24PM
  • You mean Facebook *has* customer service?! Where is it? How do I get access to it? Every week or so I run into 'you're using an old password'. Yet the next day the same password gets me in just fine. I don't know how to find help and I'm furious that a huge, rich company like Facebook can't make this an easy, fun experience.

    Anonymous 1/26/12 7:43AM
  • My ex wife and her boyfriends have posted my driver's license and social security card for months on end and Facebook never did a damn thing about it! There is NO customer service and anyone can say any damn thing that they want without consequence. On top of everything else, they deleted my account for no reason that I can see and after I opened up a second one and never received a phone code. why the hell do they need a phone number anyway?

    Anonymous 1/24/12 8:25PM
  • Facebook customer service simply doesn't excist! I am also an angry user having problems changing my setting and with no help available!! Their stupid help secion is so generic!! Even my space use to offer email help support!!! The best way to handle this is for people to boycott facebook!! If everyone cancels or deactivates their accts, I'm sure fb would provide everyone with better service!!!

    angry user 1/22/12 5:14PM
  • First of all, I apologies for my english, since I am not native english speaker.

    Customer service? Facebook has no costumer service. There is no way to contact Facebook administrators.
    A bot bans you if you get too many reports from anyone. It doesn't matter if you didn't violate any terms of service. People experienced being banned for Facebook-protesting against large groups calling for killings and genocide, because they were constantly reported by people who actually violated FB terms of service. Of course, there is no way to contact administrators to tell them that you haven't violated anything.
    People experienced being banned for a photo that does not violate FB terms of service, yet some people found it offensive and reported. A bot responds with a banhammer. Hey, it's easier than to actually have an admin!

    Be careful not to post related images on a group you are member on too quickly. A bot will decide that you are "spammy post that are unrelated to the group/page". Of course, there is no way to contact administrators and you will get banned for posting legitimate content on a group/page.
    Of course, one you get a warning from facebook or temporarily ban , there is no way to contact them. "Facebook Help Cenet" section doesn't answer anything, it just redirects you-in circles, treating users like idiots.

    If you ever get permanently banned, you will never get an explanation why they did it.
    Even worse, you have to ask around, because there is no answer on "Facebook Help Center". Then, if you are lucky, someone will tell you that those permanently banned (and only them) can actually "contact" FB administrators via e-mail.

    Do not bother to write long replies. The very first time, you can spam anything you want-BECAUSE A BOT WILL SEND YOU AN E-MAIL.
    If you don't go insane by then and read the e-mail, you will notice that they ask you for personal, private documents, ID cards, driving license etc. Of course, most people will refuse to upload anything like. But if you are one of those foolish enough, you will have to wait for a few months, when some lazy-ass admin remembers to check his inbox.Then he will unban you, and if you actually asked why were you ban, he/she will rudely answer:"it's not your business, all our reports are strictly confidential ".
    Translation, a bot banned you and they don't care. Especially because they now have enough information about you to sell it to some large company.

    Trolovski 1/21/12 7:57AM
  • i have had a fb page 4ever! i've always accessed it on my nook, now that i want to post more pics on my home comp i don't remember my pw so it won't let me access it!!! i am so pissed off! i haven't had a yahoo acct n 4ever either & it won't let me change my email address w/out the pw. they don't have a # 2 call 2 help! i am sooooo madd! why can't they have a # just 2 call 2 help w/ this?!??!?!?!? pam b.

    pam bynum 1/6/12 6:34PM
  • Facebook SUCKS!!!have told them that have lost the number over which i had send me a code.but they don't let me verify my account through any other way!!!this is ridiculous!!!

    Anonymous 12/31/11 12:58AM
  • Why is there no email contact for face book. Every time I have wished to contact someone I either get a useless help page or nothing. Could there not be one email address, publicized, so that people with problems can contact someone direct. this is the worst site I have used in this regard. Just one point of contact would be nice.

    I have a problem yet can not get to anyone to explain it or get it resolved. Why is this so hard.

    Jerry 12/27/11 6:13AM
  • What kind of moronic company are y'all running to have a "customer service" depeartment with no way of contacting it? On 2nd thought, y'all just might be geniouses, you can honestly say you've never received a complaint because nobody can reach you.

    Anonymous 12/25/11 2:49PM
  • I am frustrated. You have a contact phone number that says we can't help you. Senseless. I am 900 miles from home and my computer that you insist that I log Onto is back home too. I would liketo be able to access FB and hope someone will email me how to correct this problem at Sunshinegirl39@live.com. I know my password, isn't that sufficient??

    Sonia Vieregge Nelson 12/24/11 1:52PM
  • Customer service? What a joke! WHAT customer service? My password is no longer working, which, to me, says that someone has hacked my account! I tried the wonderfully UNhelpful help section...reset my password, but it has been over an hour now and I have not received a text or an email with the reset code! In the meantime, someone else has access to my account! This is so frustrating.

    Anonymous 12/22/11 12:05PM
  • I also get the message. Sorry! Your messages have been blocked temporarily to prevent sending spam. To learn more, please visit the Help Center. Help Center gives NO information on this message so why even direct us there ? I am able to chat with friends 1 at a time but am not able to chat with my group/clan/Mafia wars family which is very important to communicate with my group for help in MW. How long are we going to be blocked for ? HELP !

    littlegalemendoza 12/21/11 3:46PM
  • I tried to call the customer service line because im getting a pop up when i try to log in it says "enter the security code that was sent to your cell ...." i dont have that number any more and i really need to get on my account for business matters. please contact me back at jessicagail25@yahoo.com

    jessica 12/21/11 4:26AM
  • I called the number for facebook customer service and a message came on that they do not have phone support. This is a bunch of crap. Why have a phone number if we can't get help. I am unable to get into my account and need help

    Anonymous 12/19/11 7:33AM
  • I far from happy with the customer service responce to the question of either what is their responce to the fact that I can not send any friend request or when will I be able to do so. So I would like to know that answer within a few days.

    bryan t burke 12/18/11 12:13PM
  • Your help center is not helping me at all. My daughter cannot get into her Facebook account- Facebook says they need a phone number and they will text confirmation number to that number. We gave them our land line and cell number and they say they have send confirmation numbers by text but we have not received any. When we say that we haven't received them we keep getting the message that we are being sent too many confirmation numbers in too short of a time period. AND WE HAVEN'T GOTTEN ANY!!!! I would like to talk to a person about this but this seems to be an impossibility. WHAT KIND OF COMPANY WON'T TALK TO THEIR CUSTOMERS?!!! Something very wrong with this picture. I wonder if the people who advertise on Facebook know about all the problems that Facebook account holders have that they can't get help with?!!!

    Sharon Mutch 12/18/11 12:07PM
  • I have tried calling this number !! IT says go to the help page !! Running around in circles!

    Gerri Cianfarani Rowan 12/12/11 11:30AM
  • What customer service!!!!! I am locked out of fb after trying to purchase poker chips. The help center is a JOKE!!!!! It is asking for a copy of my drivers license. No way will I send a copy to them. Idiots, now I know why my husband hates facebook!!!!

    Anonymous 12/11/11 8:46PM
  • I agree that your customer service is terrible. You've sent me an email to contact you if I didn't do something at 12:15 which I didn't although I did do it at 3:15. I tried to contact you repeatedly using the help contact line you gave me in the email and it kept telling me I couldn't contact you without logging out which I also did repeatedly. All your information lines just give information in a very terse manner assuming you've covered it all, which you haven't. If my account has been compromised I want to know. If you're really on Pacific time and I'm on Eastern Time, that needs clarification. If there is a way to contact you without being logged in, let me know. You might note that I STILL haven't been able to contact customer service so STILL don't have answers.

    Yvonne 12/9/11 2:25PM
  • To BAD !
    At first i was glad with advertising on FB.
    Till things went south, i got more clicks on the FB website then in real life on my site.
    Same with max. cpc and they took 10 times as much from my paypal account!!

    So i mailed with FB Customer Service.
    First respons, you can only write to us in English (And some other languages but not my own, what is NOT stated on the site when you start to contact them...)
    So i did write in english, and with screencaps, AND links to them for if their network does not display that in mails etc.

    No repsons but 2 'merry go round' directs to 'help yourself' pages i allready had seen...

    Far out the worst customer 'service' i have ever encountered

    Ing Curn 12/8/11 5:16AM
  • I have the same problem. It sent a confirmation to my old number. I even tried contacting whoever has my old number but apparently it doesn't exist. Facebook needs to get their act together and fix this

    Maddie 12/7/11 1:36PM
  • Strange, I posted on this very forum and now that I come back to see if anybody is still having problems the "posts" and "complaints" from 12/6/11 are all gone. Why are you trying to hide your mistake. You randomly locked out a lot of us yesterday. We are at risk of losing our gaming friends and pictures as well as personal stuff. Your new way to "verify your account" is POINTLESS. Some people do NOT have phones or have the same phone numbers to verify it. Please go back to having us verify emails. Not verifying pictures and phone numbers. I'm pretty sure "Facebook" Customer Service will delete this post because they want to make themselves look good but I will continue to show them their mistake. Change your security system, this how you LOSE customers. BTW Get phone support. I have called twice and you still have no "phone support".

    Anonymous 12/7/11 4:23AM
  • i had a email asking for my bank account number saying i won a free ipod but what £1 pound for delver charge i email zynga poker and waiting for them get back to me wiil repast to let you no what happens

    Anonymous 12/1/11 10:52PM
  • You have NO customer service -- so, how can I possibly rate it? I honestly think you totally don't want customers. Basically, I cannot use my FB account because you have squirred something up with Google Chrome! And, they are equally as lousy as you are!

    Rhonda

    Anonymous 11/30/11 2:20PM
  • There is no way to communicate with a Facebook agent. It's very frustrating! I have a legitimate question/concern.

    In trying to change my login e-mail address, the "Help" function directed me as follows:

    To change your login email address: Open the Account dropdown menu at the top right corner of Facebook and choose Account Settings. Click the Edit link ne...
    To change your login email address:
    Open the Account dropdown menu at the top right corner of Facebook and choose Account Settings.
    Click the Edit link next to Email.
    Click Add another email.
    Type your new email address in the open field and click Save Changes.
    You will be asked to enter your password for security purposes.
    You will then be sent a confirmation email to the new email address. You will not be able to log in with the new address until it is confirmed.

    The problem is that the "add another e-mail" link is missing. It's not there! So what are my options? Please fix the problem or correct the instructions regarding how to change my login e-mail information.

    Thank you.

    candacemartinez@live.com 11/29/11 1:56PM
  • No way to contact Facebook for problem resolution. You are given some generic categories and if your problem isn't listed, then you're out of luck.

    Wanda J. Hall 11/28/11 7:47AM
  • I agree with everyone here it is impossible to get in contact w FB. They contacted me on line and told me I had to change my password now my name on FB is Facebook Security now I would like to kno wtf is up with that.

    Linda Swingle 11/26/11 12:53PM
  • Facebook customer service is totally nonexistent. They are trying to force me to give them my phone number. I refuse to do so because it's a violation of my privacy and it's a safety issue. I guess they're coming down on me for me because I cut and paste comments in Facebook. I am disabled and I cannot type so I have to use the very unreliable voice dictation software that's out there. Because of that I have to cut-and-paste comments and sometimes they are political opinion. I tried to contact Facebook there is no number except the main number and only that one you can leave a message but that's it. I'm seriously considering contacting the EEOC about this matter and filing a complaint against Facebook because of this policy discriminates against the disabled.

    madashell 11/26/11 10:20AM
  • Am no longer able to participate in chats - messages don't get through - I think Facebook doesn't give a damn about their users.

    Anonymous

    Anonymous 11/24/11 9:21PM
  • I cannot get any help from the help center. It does not even give you a way to e-mail them with your problems. I'm so frustrated.

    Larraine 11/23/11 7:17AM
  • I hate the new FB and want the old back. How do I get it back and the ticker on the side is stupid too. Also, FB needs to get a good customer support service where all users with any problems can contact and actually get some decent help. The setup for all of the "self help" listings is a joke. Maybe someone should start a boycott until the old FB is back for all that want it. People should be asked what they want and listened to. Hello Zuckerburg!!!!!!!

    Debbie Edmondson Lewis 11/22/11 10:43PM
  • Facebook has the weakest customer support system. Being such a widely used website you would think they would have an up to date support system, but the company turn's an eye to helping people solve their problem. I reported a problem on their help center two weeks ago. I have yet to receive a response. Similarly if you check their help center, numerous people's questions have been unanswered. The company really needs to get their act together to help cleanse out this problem or else facebook will eventually see a decline in users.

    Zoha Karmali 11/20/11 10:45PM
  • i am writing to complain about the service from facebook.. i have paid for FV cash but i have been unfortunate in not getting them credited to my account . It is nearly 24 hrs and I cannot get in tough with you at facebook. what do i do........?????????????????????????????

    pashkarl@gmail.com 11/17/11 1:11PM
  • I would love to comment on Facebook's customer service, IF I COULD FIND IT! Honestly, I think if there is a customer service number, they are afraid to put it out and available. There are issues that need to be addressed and just because I'm not rich or famous, I can't. Gee Mark Z., have you forgotten who puts food on your table and clothes on your back. You are very lucky because people don't stick together for the common good. But if they did and we all decided to stop using Facebook for a little while, what would you do? Oh well, I guess you will never have to find out. Too bad you don't care about your users. Just the almighty buck. I am amazed how a company as big as yours has absolutely no customer service to contact.

    Anonymous 11/17/11 12:46PM
  • facebook asked me to verify my phone number and receive a code....I gave them my peruvian number. They say it does not exist and now I can no longer access my account. YES MARK, you got too big w zero customer service available! frustrated michael in peru

    Anonymous 11/16/11 1:54PM
  • I was blocked because it says it is not my REAL name....some people dont want their REAL name out to the public. If i dont want people to know my real name thats my business. That is retarded and very stupid that many websites have handles but Facebook says you have to use your name.... what if 2 people have the same name???

    DeeJayTeeOh 11/15/11 7:22PM
  • Your self-help forum and help center printed FAQ's solution guidelines do not address my specific problem, even though I followed the letter of the instructions as it pertained to my Facebook profile section of "activities/interest". My Facebook name is Gail E. Neira and/or San Francisco Republican Alliance. My return email is grassrootrepublican@aceweb.com.
    Even though my new editing for "activities and interests" shows changes saved when I click on that function, the same weird information in entire profile page still shows. And in fact, I never, never typed in the list of Facebook friends in that section of my profile page. Weird. How do I delete current stuff and replace with more relevant information in the "activities and interest" boxes. Also, how do I know what of my profile info is for general public access and other is just for my chosen Facebook Friends to see?
    Also, give me the maximum no. of words or characters for "Wall" messages?
    Gail E., reply to grassrootrepublican@aceweb.com

    San Francico Republican Alliance 11/14/11 7:18PM
  • Customer Service is a joke, and the Help center doesn't help. My facebook has been hacked, and nothing is helping me get back on. I tried resetting my password, and the "code" is never sent to the email that i provided. The email on my account doesn't exist anymore, and nothing I do seems to help me get back into my facebook. If someone from the Facebook Team could actually be of assistance to me as well as all the other people having problems we would all greatly appreciate it, but I don't see that happening.
    my email on the account is moucelovr@comcast.net

    Amy D 11/14/11 2:01PM
  • I also am having the same problem i have been waiting for about 12 hours also.
    I need to plan something yesterday but facebook seemed to be down for maintance.
    now it does not look like that anymore

    empiredoom@hotmail.com 11/14/11 6:44AM
  • Hello:


    My name is Nanah Sesay and my e-mail address is Nanahrn1@aol.com. My birthday was on November 10, 2011. However, my friends and family did not receive any notification about this important date of mine. Kindly look into it and notify me of the possible cause.

    Thanks

    Nanah Sesay

    Nanah Sesay 11/11/11 8:19PM
  • I have been trying for days now to reset my password & I,m not receiving the code from facebook.They say a reset password has been sent but I don,t receive it,the help centre is of no help & I keep getting told that they have sent to many I must try again in 24hrs.When in actuall fact I,m not receiving any code.The service sucks.Why set up a site when there,s no actuall help or form of contact to solve problems!!!

    Anonymous 11/11/11 3:44AM
  • someone has gotten hold of both mine and my husbands credit card/ debit cardd numbers and has been using them to pay for something on face nook, my husband to the tune of 545.00 and mine is somewhere around 300.00, i tried to call the phone number on the banks staement. 1-605-543-7818, but it says they no longer do phone support and to go to c.faecebook.com/credit. this is the site that i was directed to. i love to play raven skye city and i can get free energy by sending and resending emails to myself, yep one big loop hole, so why would i buy anything? i did buy energy 3 times once for 2.00 once for 5.00 and once for 20.00 then i figured oout how to get the energy for free, but someone has gone to town with my debit card and put my bank account into a negative balance when i should have over 400.00 in there, this is not right, facebook needs to be held accountable for this, the games are fun and can be played for free, why spend the money if you dont have to. i admit i did at first but after the 1st 3 times i found the loophole and have been ussing that, also when you visit friends you get coins and energy but lately when i go to visit it says i have already been there for the day and i havent.... is someone else using my facebook? is the information so unsecure that fraud is being perpetrated? yes it is being perpetrated and facebook needs to STOP now. i no longer have the debit card i went into the bank and they shredded it, i have also filed fraud and so has my husband

    faith 11/7/11 3:28PM
  • Same issue.... been going on for 4 days where it says maintenance will only go on for few hours. Im a little peeved that the number I call keeps basically saying "email us" and when I do I either get no reponse or some automatically generated nonsense. I left a message under the "law enforcement" option. Perhaps they will hear it and actually DO something about this issue that many of us are having. Im giving it all low ratings at this point since I cant even get in contact with anyone on there... keep hearing from all sections "Section X is not available at this time." Hogwash... come on facebook, you have every right to be ashamed of this kind of customer service. Get it together!!!!!

    not happy 11/6/11 3:49PM
  • I HAVE BEEN TRYING SINCE NOV 5TH TO GET ON ,CANT GET IN TOUCH WITH ANYONE NOTHING I HAVE TRIED HAS NOT HELPED, NO EMAIL RESPONSE OR ANYTHING,I HAVE NEVER HAD PROBLEM GETTING ON FB TILL NOW,VERY DISSAPOINTED

    rolltide900 11/6/11 12:41PM
  • I'm also having trouble with the "required maintenance" that shouldn't take more than 24 hours. It also started on Nov 4th and continues to tell me that it's still running the maintenance. It's been over 40 hours!

    Anonymous 11/6/11 12:28PM
  • as m concern baiut the zynga poker automatically taking out money from my bank acc....i dnt know it's from face book or zynga poker i really want this to be solved out i wanna contact you but the number which in the website is rubbish or plzs give the number of zynga i really wanna discontinue the memebership with facebook coz of this as the zynga accc has dedudted 100$ automactically as i purschased the chips for 4 or 5 times but now it been doin automactically......so plzs refund my money back or give the contact detail as soon as possible so that i can talk to them........
    tushar shrestha\

    tushar shrestha 11/5/11 12:58PM
  • I have been reading the comments on here and I am having the same problem..there is no help center..my account is temporarily unavailable due to site issues and try back again in a few minutes but its been about 12 hrs ive been trying on and off at different times and still nothing..i do not understand, my husband is sitting beside me with his on on his smartphone and i just cant get on..this is very aggravating..

    Anonymous 11/4/11 7:45PM
  • Your help center doesn't assist, your phone number doesn't have anyone who answers..how can you try to give out everyone else's peronal informtion, if no one can reach you. I have been hacked. I have changed my password..no good.
    stil cannot add people who have disappeared and were on before.

    I am a talent scout..how can I do that, if you keep blocking the people I add or add again?

    Margo Norfus 11/1/11 7:08AM
  • I have been trying for days to get my password reset on FB and cannot recieve any password code they tell me to enter?? I have not been able to get on the FB page for whatever reason. Please give me a clue what I'm doing wrong. I would appreciate the help thank you. m bishop

    Anonymous 10/31/11 1:16PM
  • Extremely poor for the facebook customer servce!!! As can't search any email or contact no. from yahoo.You know my ex boyfriend use my name and my pic to open a new account and sell fake goods and I can't do anything to stop it!!!!!! If you know how to contact them pls let me know their email in order to follow up this case!!!
    my email address is jjoey3388@yahoo.com.hk
    Thanks!
    Joey

    Little girl 10/26/11 2:32AM
  • Okay my step niece is 12 years old and has provocitive pictures on there! Isn't facebook suppose to knock them off facebook for that?! common ya'll need to have a better security thing so 12 year olds and younger and up to 14 CANNOT lie about their age!!! This can make to where a FREAK can Find them RAPE them BEAT them And god knows what else!!!! It is not hard to find the IP address!!!! Now I want her thing Cancled to where she can NEVER have a facebook till She is 18 and that goes for the other young kids!!!!


    THIS IS JUST RIDICULOUS!!!

    brandi marie 10/23/11 6:10AM
  • The #1 worse business operation I have ever encountered. Security doesn't exist except to protect them from subscribers. If they have a payroll it must be used for coffee & donuts to nourish the brain.

    Anonymous 10/17/11 8:31AM
  • Zynga Lies & LIes & Lies!

    Since I keep getting the same scripted answer from Zynga Support, maybe this message will get through.
    After making a BBB report about having to enable third party cookies and letting the three Zynga techs who lied to me before know about it, they made it so I can't give or receive gifts at all.
    Before I let them know about the BBB report, all I had to do was enable third party cookies to get gifts.
    This works for two other i.d.'s I made, but not mine.
    That tells me that it was intentional sabotage by your Zynga tech.
    Please turn my ability to give and receive gifts back on.
    Thank You,
    Troy Workman
    thuhbadguy@yahoo.com
    I have saved e-mails with proof of these ongoing lies, if you'd like to see them.

    This will be sent to as many representatives as it takes to get a reasonable response. If that doesn't work, I'm going to make this issue as public as I can make it.

    support@zynga.com, andrea.cobar@transactel.net, ami@zynga.com,


    Your reference number is 110707-4781624
    Your Incident # is: 110707-4781624 (Melani)
    Your reference number is 110903-6997550 (ref:00D6J52i.5006Ei02a:ref)
    Your Incident # is: 110707-4781624 (Isaac T.)
    Your Incident # is: 110903-6997550 (Jerico)
    Your reference number is 110912-7377145 (ref:00D6J52i.5006EwodB:ref)
    Your Incident # is: 110903-6997550 (Tony G.) Reference #: FARM-44712
    Your Incident # is: 110903-6997550 (Tony G. Zynga Player Advocate)
    ref:00D6J52i.5006DsSwY:ref (Andrea C. Zynga Player Advocate)

    thuhbadguy 10/15/11 4:49PM
  • I very upset that I can't get into my facebook account now it's saying I have to wait 24 hours before I can log in again why is that this is how I keep in touch with my family I use facebook daily it keep making me reset my pass word now I cain't log in what am I to do now!

    Itfeelsgud2bme 10/15/11 9:28AM
  • Why are you charging for an answer when you have a Trustee verysign label You are not credible and probably drove me here with your actions. I'm not paying thank you! If my question will be rejected why boher driving me to this place.

    sunbeamsinc@aol.com 10/15/11 5:00AM
  • "termporarily" blocked account, email notification and absolute failure of "automated" system to let you back in. Guess "free" doesn't = 'quality."

    Anonymous 10/12/11 1:35PM
  • I called the customer service number and there is no customer service. I tried the help link and get the same message that I get on trying to log-in. There is no way to get any help. Why are some of us able to get in and others not, if they are just doing maintenance? How can they be so useless!!!

    patty w 10/11/11 4:03PM
  • I have also been having the same problem with logging in. It says site is currently unavailable to site issues and to try back in a few hours. That was 1am that that happened, its now 10am and still not working
    I'm getting very frustrated

    pokkadotz26 10/11/11 7:01AM
  • I can not get hold of Facebook in any manner. For 3 days now i can not log into facebook and it gives me a message thet there is a problem, they're working on it, but nothing gets done. You can not talk to them and the help centre does not address my problem. I'm utterly frustrated and starting to loose my confidence in facebook.

    How to get hold of facebook 10/7/11 12:48AM
  • what IS Facebook? what kind of company doesn't have a customer care number or a way to speak to someone when a problem arises. i got a messege that i have to send a scanned copy of a government issued ID in order to unlock my account. WHY? what happened? who tried to get into my account? i want answers!

    Anonymous 10/6/11 4:15PM
  • I have been locked out of my account. When I try to enter a new password, a security question pops up. Since I never filled out the answer, I can't answer the question. HELP

    bolson7639@gmail.com 10/5/11 9:23AM
  • horrible company which is of no help when it comes to phishing scams. i am a victim of a phishing scam using friends to advertise free i pads. the message one receives is directly from the friend. there is no way to talk to anyone..

    eileen tasca 10/4/11 1:23PM
  • If Facebook were a retail business, the BBB would have shut it down by now. Constant changes without option to bypass them and never ending deletion of my account for no reason what so ever.
    My attorney says it may be a case of discrimination and is looking into legal options available to us.

    rh41658 10/3/11 8:56AM
  • I honestly find facebook irritating, why would they nt have a customer care centre where we can contact them? If u dnt consider having one, accept the fact that you wil loose people to google+

    Google+ diva 10/2/11 10:32PM
  • your help and support sucks!!! you cant get a hold of anyone anywhere! my facebook account was hacked all because i play a game! Its like i dont exist anymore my email was changed my password was changed they hacked into my personal email and erased al of my incoming messages!!!! I have spoken to the media i am filing a police report today, and will be calling my lawyer on monday! Facebook help sucks nothing but the run around!

    Mary Moran 10/1/11 10:43AM
  • I cannot get any help on the phone!!! I purchased 120 cafe world cash for 15.00 on Sept. 19th thru paypal but was charged twice. Zynga says this is a facebook problem so thats why I am trying to contact a person to talk to about this mess. I should have been charged only once. ( I didn't receive the cafe cash twice )

    Anonymous 9/28/11 2:11PM
  • I have issues getting hacked it is done way to easy some people live to hack it yet you have no way to tell them if you know whos hacking this persons done multi acts and is being a pedo but I cannot complain. I am not ceratian i the details are real so police is out I want this person shut down but no matter how much I report it the profile remains. fusterating!

    fusterated diva 9/26/11 8:06PM
  • Tonight I opened a Google + account. Never thought I would do this, and I may not like it. But this new FB is SO distracting that I WILL let it go if I have to. Don't want to. But I will. I just don't have the energy to deal with all this new crap.

    Ira Wagler 9/22/11 8:21PM
  • My Fb doesn't work anymore and I think it might be related to the new design or someone might of hacked it.. I cant log on anymore and it wont let me reset the password

    Anonymous 9/22/11 3:35PM
  • I have used this number and I get the recording that there is NO CUSTOMER SERVICE AT THIS TIME.

    Sharon Ensminger McDonald 9/21/11 12:25PM
  • Get the new redesign off!!! Everybody hates it and why do you change something that is not broken????

    Anonymous 9/20/11 10:57PM
  • Non-Existent Customer Service. When you purchase game credits I would think they would be applied to you facebook account or the game app immediately - or within a reasonable amount of time. The money was immediately debited from my account, but now, 45 minutes later, they have YET to be credited, and of course there is NO LIVE SUPPORT!! How can a company THIS large not have 24/7 support - I find that both amazing and disgraceful! I have the transaction number form paypal ... I would expect this to be resolved immediately - but I guess not.

    Pat Long 9/19/11 6:51PM
  • I have never dealt with a company that is this successful and has terrible and non existent customer service! I have sent repeated letters to Facebook about my page being hacked and porn links put on my page, cyber bullying, and use of photos of myself and members of our committee and contact information without our permission!!! we have requested numerous times to please remove this from her page and now Mrs.Marion McCarthy Foran who is one of your customers has gone and posted even more photos as of today because she can do this with out impunity because Facebook has done nothing about this, cannot be reached, offers NO customer service, No real people to talk to, this is totally unprofessional! Y.Goldsack

    Dingman Township Republican Comm 9/19/11 7:09AM
  • my facebook account has now been temp unavaliable for almsot 24 hrs. What is the deal??? How do you find someone that knows anything??

    Anonymous 9/19/11 6:25AM
  • they locked my account over 30 hours ago. I have uploaded and emailed gov. ID over and over even rec;d. recpt for it. changed passwords over and over at their request put in texted code after text code and still I can not get into my account and I have not had any response or help from facebook. so I went to my other email and opened an account and damn if they did not lock it too. I have not abused their domain even they say I have not. still I have no response or help from them nor can I get into my account WHY WILL THEY NOT RESPOND OR HELP? If anyone can help please help

    Charalena Sena

    Charalena 9/18/11 4:00PM
  • Need help but no customer service. I cannot comment on my page and when it attempts, page goes totally blank>

    Anonymous 9/17/11 7:09PM
  • THis what happens when a bunch of teenagers run a company...

    Anonymous 9/17/11 6:44PM
  • How annoying is it that there is no live customer service help? I have tried for several minutes to try to find out why I can't log out and there is ZERO information about that and ZERO live help!

    Anonymous 9/16/11 7:38AM
  • Facebook Help system is TERRIBLE!!!! I've been sitting here for hours trying to get some answer and nothing. Each time it asks "have we answered your question" once you click "no". Nothing is happening. Someone should be available for assistance or at least put an email address where the customer can email the problem or chat live.

    Anonymous 9/16/11 12:02AM
  • What is up with this site?? Are there no real people working at Facebook? I have done everything I could possibly do on my account to fix the problem I am having with chat, I've sent two bug reports and no response. REALLY?? This is starting to get on my last nerve.. I NEED HELP and where the he!! is EVERYONE???????? Are you real or what!!!!!

    MissCountryBabe09 9/13/11 6:30PM
  • I have been trying to get into Facebook for the past 8 hours and it says maintenance. What the heck, you can't do that in the middle of the night?

    Davie Keller 9/13/11 2:25PM
  • Billing For Something We Know Nothing About On Our Credit Card Tried To Contact Them But Could Not. Because We Were Blocked Out.

    Kibbie 9/13/11 10:38AM
  • Last night i was charged $39.60AUD from my mobile (0437057034) for purchase of cafe cash for cafe world (Zynga), however i never received my cash, i have contacted Zynga help who have informed me to contact you, please fix the problem!!

    -Claire Shaw

    Claire Shaw 9/12/11 3:21PM
  • this help center is of no use (IMO) when they want you to log into your account however when that is the problem then what do you do??? Okay try to do a bug report oh that isn't working either. Does facebook not have live human beings that can be used by an invention called the cell phone or why don't they have live tech support?

    Ahauchata Maselli 9/12/11 1:15PM
  • my Facebook converted to an ad page and I am unable to use it as a regular page...i want to stop this and go back to the regular Facebook account...HELP HELP HELP...I HAVE IMPORTANT STUFF AND INFO ON IT...HELP HELP HELP...THANK YOU. its been a week now no one s answering people r pissed by this worthless help center...BS.why have this bs phone and nt be able to answer...u r a joke...

    claire tarek sawalha 9/12/11 10:36AM
  • My account says the same thing. I asked a question and this is the answer i got. Hope this helps. 9/11/2011

    This means that Facebook is doing a maintenance on their servers and your account is one of the few the were included on the list of maintenance (usually these are upgrades - Facebook does incremental upgdates and affects a portion of the accounts - i.e. the first 500,000 of the accounts will undergo upgrades first and after it finishes, it will move on to the next 500,000). Be patient and try to login again after an hour or so.

    kathyintexas 9/11/11 3:36PM
  • When I tried to buy Facebook Credits with my phone, Facebook did NOT process my request, AND took my money. When I cancelled the request, my money was still deducted from my account. I received no product whatsoever, and still paid for something. What the...

    JayJay 9/9/11 4:19AM
  • i AM HAVING THE SAME PROBLEM FACEBOOK COMES UP BUT IT BLURS OUT AND THEN i CAN'T DO ANYTHING OR SEE ANY COMMENTS ETC.SO I SEE OTHERS ARE HAVING THIS PROBLEM AM I LOCKED OUT OR WHAT, IS THIS A FACEBOOK PROBLEM?A LOCK APPEARS IN MY BROWSER ALSO.WHAT IS GOING ON?

    wanda stewart 9/3/11 7:04PM
  • My account has been disabled for no apparent reason , they are making out that i have somehow violated ppl , when i haven't . Been asked to supply them with ID copies of utility bills bank statements , credit cards .I'm gutted that this has happened as fb is my life line . So puzzled as to what is going on, noone will tell me anything

    Emma pready 8/30/11 9:59PM
  • What customer support? My account was hacked and all contact and secondary contact information was changed. The text notification was great but the link just took me to the log in page???? How can I log in if The hacker changes the password???

    Anonymous 8/29/11 1:00PM
  • My most recent entries on facebook were to check on my wife who was in Boston as hurricane Irene was arriving with force. When I logged in I could not get past a notice that persisted in asking me, "Who do you want to be with?" I was given no options as they were faded out. I contacted cust. complaint I think and they wanted $16 to tell me why there was a problem. I told them this was extortion and I had little confidence that they could help me. My best hope is that I get a phone call from her that she is ok.

    Anonymous 8/29/11 1:11AM
  • zynga has bad costermer servie ive been having problums with things mising from frontierville the firs two times they replaced them now that over half of what i built is gone an 2500 in coins an 250 horseshoes they will not reply back have sent 6 emails talked to friends the ones that dont buy there cards are all having trouble they are delibertly deleatihg things i think facebook needs to take there game off an put ones on that works teddy

    Anonymous 8/27/11 2:47AM
  • What customer support? My account was hacked and all contact and secondary contact information was changed. The text notification was great but the link just took me to the log in page???? How can I log in if The hacker changes the password???

    Now the user name has been changed, the pictures have been changed, and all of my contacts are having to unfriend me because I show up as Andria Maria. I am not Andria Maria I am Rusty Turner and I will have to create a new account to incit my friends to a much more secure website that I cave already called and spoken to a person. Lol free is free but customer service means even more especially when the other site is free too.

    Rusty Turner 8/26/11 12:12PM
  • With all due respect, your help line does not exist.

    Your email line does not exist.

    All I want to do, is change my Username and Password. I have, with time and integrity, attempted to solve this issue, by following your trouble-shooting format. It does not work, and I've tried many different ways. Please help.

    Alex 8/22/11 7:20PM
  • What customer service??? You can't reach anyone from FaceBook. They have it all automated and the bots are set up to discriminate against any liberal comments.

    albink 8/20/11 7:20PM
  • Facebooks help centre is rubbish iv had my fb hacked and they have blocked all unknown devices an changed all my emails and it keeps tellin me to regain control by entering my password but if i new the password i wouldnt be having a problem would i.

    jason malcolm 8/20/11 6:28AM
  • FACEBOOK's non-existing Customer Service sucks! They say, the best way to get help is by visiting their Help Center page. Pathetic! That page doesn't even let add a new question.

    What kind of Customer Service is that without the possibility to call them or at least send them an email. Everything is automated for the convenience of the company, not of its customers who made the Fb fatcats rich!

    Technoshaman 8/19/11 10:19AM
  • FACEBOOK CUSTOMER SERVICE IS NON-EXISTENT. IN TRYING TO RESOLVE ISSUES WITH THEIR LATEST DRACONION POLICY OF BANNING PEOPLE FOR PARTICIPATING IN SOCIAL INTERACTION - I CALLED AND WAS ABLE TO TALK TO A MACHINE.

    Anonymous 8/19/11 9:59AM
  • On August 13, 2011, I was banned for making "spammy" posts on FB. I did nothing of the kind. This has happened to many people I know on FB who are generally liberal activists.
    Although I immediately reported the issue through several of the very limited access points to the ironically "faceless" Facebook staff, to date (8/19/2011) this issue has not been resolved.
    This is a completely unacceptable level of support for users.
    Also, if you try to cancel your FB account, you can't. FB will not delete accounts, even though it allows for a cancellation option. User accounts are reported to persist for 6 mos or more by those who have used the option.

    Burr Hubbell 8/19/11 7:40AM
  • FB knows how it is ranked in helping it's members, and couldn't care less. Which is disgustingly and ongoingly obvious. Listing sites that are unusable, never submiited have me not able to confirm friend requests that go to them. I discovered that today, as I can reach them via their sights, but transmission is only via an unusable site, and thier only option for return communication is through the non viable sight. I congragulate you.. You,who are enjoying all of the benefits of your once little company. Keep on with those high publicity endowments to needy causes. What fun

    Jo Mapes 8/18/11 5:43PM
  • The customer support sucks. I've been trying to find a way to reach someone regarding an email issue. I've been recieving another users emails in my gmail account. I do not know this person and do not understand how I could be recieving their emails.

    Anonymous 8/18/11 2:35PM
  • To whom this may concern I'm having prblems using my Visa with face book..So i called Visa this morning and they said did Facebook have the correct expirey dates because nothing else is wrong at Visas end My expirey dated are 03-13 Please could you check for me as i've used this card many times with facebook, but favebook is sending to visa that the expiry date is wrong...My e-mail is luvyourself2010@hotmail.com My phone number is 250-374-1269 Thank You Sharlene..Im sorry im not that good on the computer i just play alot of games...lol

    sharlene milne 8/16/11 12:22PM
  • damn so sick of getting asked a million security questions over and over just when i try to log in . Now I have won hundreds of millions poker chips they lock me out for security reasons!! I can get through to anyone . Can someone help me please.

    Morgan 8/13/11 9:51AM
  • how can i get the congestion off my phone ..cellular south has bee off for 3 days can you resolve this??????There is no way I can talk to anyone how to fix this problem!!!!!!!!!!I have called cell south they say it is a facebook problem ..Please let me know when this can be fixed

    Anonymous 8/13/11 6:47AM
  • I was wrongly accused of posting "spam".This is not true & no evidence has been presented, even when I have requested it. I have only posted upon the pages of groups I have joined & have kept my comments & links relevant to the subjects being discussed & the subject of the page concerned. I have posted a lot on my own page, but if someone does not want my posts they can block them or remove me as a friend. I have even written, when posting links, that if the link has been seen before to remove it & to let me know if I was posting too often.I was not told what the supposed spam posts were so have no idea what to avoid in future. No one asked me to post less or to stop posting on a particular page, despite my asking people to do so if they were getting too many.I had no request from Facebook to post less or avoid certain pages. I was just suspended for 15 days without being told of what this supposed spam was.I regard spam as anti-social & would never post it. Once again all my posts were relevant to the matters being discussed & I asked them to remove any posts they did not want.I think that this is unfair, insulting & offensive. The only personal pages I have posted on have been those of friends & have asked them if this was alright first. I have never posted anything which was abusive, threatening, obscene, racist, homophobic sexist etc. Why if someone feels you are posting too much are you not asked either by them or Facebook to stop. I sent a detailed e-mail to Facebook outlining these points. I was sent an automated reply. no one even bothered to read my reply. It took me a great deal of time & energy to even find an e-mail address.
    I feel insulted that I have been not merely accused of anti-social spamming, whilst no evidence was provided, but convicted & suspended for it. I feel further insulted that after spending a long time searching for an e-mail address no one even bothers to read it.I have been slandered, suspended & then ignored.

    Iain Simpson 8/12/11 7:47PM
  • My computer was hacked. All personal data taken and all my email accounts and addresses taken by hacker -- this includes all my email accounts and sites such as Paypal, Amazon, Facebook have now been switched to hacker's account. FACEBOOK IS THE ONLY SITE THAT DOES NOT ALLOW YOU TO CONTACT THEM BY TELEPHONE OR EMAIL. THEY INSTRUCT YOU TO LOG IN AND CHANGE YOUR ACCOUNT SETTINGS, BUT IF YOU CAN'T LOG IN,
    YOU CAN'T CHANGE YOUR ACCOUNT SETTINGS. I HATE THEM!

    Anonymous 8/12/11 2:55PM
  • I bought one of the deals on facebook for Rocketboat and it made it sound so simple. Special price, pay, print out voucher...have fun! WELL..this has been a nighmare!!!!!!!!!!! I have not received my voucher even though I have gone to the mydeals website. There is nowhere to talk with someone at facebook, after I found out through the end user that they are the ones who are reponsible for this transaction. Has anyone else had this experience??? Did you figure out where/what to do?? DId you ever speak to a real person at facebook??

    facebookfrustrated 8/10/11 11:32AM
  • I have for the past 3-4 months been tryin to get my acct unlocked, it really doesnt help that there is no way to contact them or if u leave a message they never return it. I am getting a little upset because i want my acct back and i've followed the steps like 30 times, its really frustrating, can someone help me please!!!!!!!!!!!!! thank you

    Anonymous 8/8/11 3:26PM
  • my speed of my chat on yo ville is slow as hell it seems to be my whole facebook account cuz it takes forever............ idk what the reason is but it is makin my facebook and yo ville expirence boring and i spend less time on here because of that if any one can suggest a mean of me solving this promblem plz do tell :) thank you soo much i hope that my prob can be fixed soo i can spend more time on facebook

    hecky 8/6/11 10:20AM
  • I am so mad with facebook.
    My video upload has been disabled, they are saying it is due to "Alleged Copyright Violation" which is certainly IS NOT.
    CAN I CONTACT FACEBOOK TO COMPLAIN - NO...
    I keep filling in the stupid declaration they send me but they still disable my ability to upload videos with nothing to back up their decision and I just can't find out how to contact them...
    MAD is not the word for it... FURIOUS is more like it....
    How do I contact these people?

    nanny paddy 8/5/11 1:38AM
  • Hello You have upgraded your chat and messaging area's. I usualy delete my message after a few days. Now when I go to my messages there are 2 yrs worth of old message that I had long deleted. Once you delete, shoulnt it be deleted forever. I dont want all these old message!! I used to also attach photos on my messages, and now that option is gone........................WHY? you also no longer have the the option to contact you at the bottom of the page........Why? it was very hard to find a way to tell you my concerns! I dont want messages that I have deleted to keep popping up.........Please.

    Thank You :)

    terri slaugh 8/3/11 9:16PM
  • IT IS IMPOSSIBLE TO GET A HUMAN ON LINE TO TALK TO.
    MY WIFE HAS A NEW E-MAIL PROVIDER AND A NEW E-MAIL ADDRESS, catladybet@cox.net, her old one was, catladybet1@yahoo.com. she can not receive e-mail on the yahoo number. and facebook does not recognise cox number she cannot get on her account. PLEASE CAN YOU HELP HER SHE LIVES ON FACEBOOK!!!!
    CONTACT ME ON MY E-MAIL robertsb1@cox.net
    PLEASE HELP ME!!
    BILL ROBERTS

    BILL ROBERTS 8/3/11 1:01PM
  • This is really frustrating to not be able to speak with a person or just click at the bottom of the FRONT PAGE of Facebook and get someone you can get help from. My FB and Yahoo accounts have been hacked! I have tried to change my password and id on both accounts with no success! The yahoo hacked page asked me for my credit card number!? Yeah right! Like I am going to give them my number!@!!!! Please HELP! Need to get onto Facebook! I have a new e-mail at: ejduramos@gmail.com
    Sincerely,
    eleanor ramos

    Eleanor Ramos 8/3/11 8:54AM
  • im having problems getting on my fb which means i cannot contact fb regaurding this problem they should have customer support outside of fb.

    nicolam 8/1/11 1:57PM
  • It is aggravating to not be able to speak with a live person. I have tried numerous routes to try to delete my 12 year old daughter's account, but cannot get anywhere. I can't get into her facebook account because a girl she knows set it up and has changed all of her information. She has also changed her birthdate so I can't even get in using that information. I can't get a code to enter from her yahoo email in order to change her password so I can get in to delete it because the same girl who set up her facebook set up her yahoo account and none of the information is the same as when it was set up. So now I can't get into anything and I'm not happy. I didn't want my daughter having a facebook page to begin with. It was done without my knowledge. She has already been attacked and had awful things said about her on facebook and we can't get in to just delete it all together. What the heck do I need to do to get somewhere and get the help I need to resolve this situation?!

    maliah 7/28/11 10:08PM
  • It sucks so bad when you can't get the help you need right away you have not one human being that can talk you through problems you have phone number that doesn't offer support how stupid is that I need help NOW with my account at vanitytales@aol.com under name star dust my password won't work I'm really hating this whole facebook thing the experience is terrible

    star dust 7/27/11 12:11PM
  • i had my account ahcked and i tried to contact support but no reply

    vnst4r 7/26/11 5:16PM
  • When ever i go on Google and type in Facebook this is whatSorry, we are experiencing temporary technical problem, please check back later. comes up I would please like some help on what I must do to get back on my Facebook. This all happened when i was on Facebook a night and then a boy asked me if I wanted to see something that would make me laugh and i said okay and after that this is what had been happening I would please like some help so I can get back on my Facebook.Thanks:)

    Camille 7/26/11 1:22PM
  • You guys are the worse customer support service ever. I have been sending emails left and right reporting that my account has been hacked with all my personal information in it. I have sent hundred emails and even tried to call your phone number, and yet nothing is resolved. This is not right i see all these complains on here and you guys don't do anything to help us. I need my account back ASAP.

    rana 7/26/11 12:23PM
  • help.my bank acct has been charged $200.00 for facebook credits and i dont know what those r even used for.now my acct is negative and im being charged on top of the 200 an extra $36. A DAY until this can be resolved my email was hacked and my passwords have all been changed by someone..not me..i am very upset and someone will pay for this. how can facebook BIG WIGS just sit there and not offer any support to anyone, all the cs # says is sorry we r not taking any voice calls please go to c.facebook.com/credits and put your credit card # in on that website...yea f**king right.i dont think so..i hope everyone stops messing with facebook and goes to a differant site to chat and play games.as soon as this is taken off my bank acct# i will be CANCELLING MY FACEBOOK ACCT. and i will have followers trust this...

    Anonymous 7/25/11 9:14AM
  • My sister was sent a rude message from your IT people regarding a sexually explicit spam post which was not approved by her. You actually accused her of intentially posting this AFTER she called to report it and AFTER it was marked as spam. She was unable to delete it, and your message was rude and inappropriate after the attempts we made to have the spam removed. I think you owe her a written and posted apology. Her name is Jackie Denny. We use facebook quite a lot, but if this is your practice, we will not participate any longer and will let our friends know of your accusations and inapproriate assumptions.

    susan munsell 7/24/11 4:08AM
  • Hi I have tried you on line for help but I am not getting the answer I need. I accessed my facebook account 2x's in the past 15 days from a remote location while I was on vacation. It was ME. I am good to go and want to continue with my same password. How do I get into my account now that I am back home and use my same password and log in. I need to get in please.
    Thanks
    GG

    Anonymous 7/23/11 4:00PM
  • What customer service????? When you call the number listed, you are told fb does not provide cs at this time. I have had the same problem of not being able to hide or spam any comments on my wall for 3 to 4 months now. It's like they are stuck in some kind of loop and just keep coming back over and over. fb has been going downhill for quite some time now and when the time comes that someone else offers a service like theirs, only better, I will join immediately. In my opinion, fb just doesn't care about it's customers and they can go straight to the hot place as far as I am concerned!@!!!!!!!!!!!!

    Cement 7/23/11 9:32AM
  • My Face book Account was hacked. And I was charges $150.00 for facebook.com*STT8
    $125.00 for facebook.com*QTT8
    $ 20.00 for facebook.com-H4U8
    and $ 50.00 for facebook.com*D4U8

    I don't know what these are for, who ever hacked my account was playing poker. I have changed my password already, and blocked the poker.

    I have contacted my back to put a stop payment on those funds as I didn't make them. And I am hoping you will honor this also.

    Thank you very muck

    Carol Workman Allison

    Carol Workman Allison 7/21/11 9:06PM
  • Good luck contacting anyone to do anything. Amazing thing is how can the people who make tons of money off of this site ignore everyone. I end up with someone putting a profile of a woman on the beach in my profile, put there by I do not know who, and cannot get it removed. Only alternative is to deactivate the site and lose touch will actual friends. Has anyone figured out to contact a human with this company???????

    Anonymous 7/19/11 12:03PM
  • First, IF they (Facebook) wants to be so 'automated' and avoid contact with Consumers with issues...then they should at least have the balls to set-up a direct series of email links for response.
    ISSUE: Unable to read private/direct messages; unable to read comments/replies from wall postings; unable to open 'links' and/or posted photos; unable to 'log-out' the proper way; 'Top News' only shows the first full page and unable to scan down.

    What does this tell advertisers who spend money for ME to go to PAGES on Facebook? (lost marketing exposure/waste of advertising dollars)

    I saw the 'Fbk Blog' under 'search' topics for problems. It appears there were dozens reporting the same - THE SAME PROBLEM and frustrations. The OLDEST ENTRY was dated 12- hours earlier and still no comment, declaration from FACEBOOK...and I had been giving thought of using this social media to advertise my businesses.

    FACEBOOK...for a social network, they sure distance themselves from PEOPLE!

    Thirdrock 7/15/11 9:06PM
  • I have been trying to reach Facebook CS . All what I hear is go to a website......on top of that, a custoemr representative will call back...meanwhile my cards have been charged.....

    Cecilia 7/15/11 8:38AM
  • This is the craziest thing ever. I have left over 30 messages to facebook and several emails, my friends have all filed reports and still there is a fake profile with obscenity and nudity and facebook just keeps ignoring. I mailed a certified letter and filed a complaint with the fcc and still facebook just does nothing. What kind of business is this!!!!!
    I used a four letter word and the comment won't go thru but they allow nudity and profanity on a profile???? Really???????

    Anonymous 7/14/11 1:41PM
  • I have sent several copys of my photo id and still yet i can not access my account and someone please email me and let me know how i make it to step 2 on the recovery page because everytime i send my id it never lets me go to step 2

    Corey Strip 7/10/11 1:09PM
  • If I want to go online to chat I will, but I don't so why the hell is this now the default, and why the hell can't you disable it and why does facebook make it so hard to contact them. This is really pissing me off.

    Anonymous 7/10/11 5:39AM
  • I have a FB credits..but i can't use them on Empires&Allies (zynga) game..pls fix it thanks..

    Anonymous 7/9/11 4:49AM
  • I need to speak to someone immediately. I have had 14 charges come off of my debit throwing it in a negative balance, and spinning my accts out of control...i dont know how this happened...i need help please..i think it is rediculous for people not to be ablt to speak to someone with serious concerns like this...i dont want to type this, how impersonable is that. I am a single mother, and wanted to pay my rent, but found that a bunch of charges were unauthorized took all of the money i had in my checking & savings...Can someone please contact me immediately regarding this situation..

    Shari Taylor
    708-439-3977...

    Shari Taylor 7/2/11 5:33AM
  • Yesterday my profile was hijacked. Got it under control & reclaimed my profile back. Just noticed that who ever did it is playing Zygna poker. Please do not lock my profile again, however can we get that person through the poker site? Thank you Chris Gentry

    Anonymous 7/2/11 3:22AM
  • I LOST MY 19 YEARS OLD SON FEW WEEKS AGO I NEED TO GET HIS FACEBOOK PASSWORD.INVESTIGATION IS STILL PENDING BUT POLICE WILL NOT GET ME ANYTHING PLEASE HELP ME!!!

    Anonymous 6/28/11 8:28PM
  • Facebook customer service people are extremely scarce if not non-existant. I can't even find someone to help me change my name on there.

    Anonymous 6/27/11 6:52PM
  • My daughters facebook account has been hacked, her password has been changed. Whoever has done this is putting up her mobile number offering sex. She is 16years old, i have reported twice to facebook now and they have done nothing, saying for my daughter to click a link for the help service centre. HOW CAN SHE CLICK THE LINK WHEN SHE CANT GET INTO HER ACCOUNT. The police have been informed and cant do anything as we dont have 100% who the hacker is. it is totally unacceptable for my daughter to be suffering and facebook sitting on their backside and do nothing about it

    Anonymous 6/27/11 1:03AM
  • Trying to get a problem fixed and since there is no customer support email or phone, I clicked on "Ask Tech Support Now"...WHAT A RIP OFF. They want $38 to answer your question. I DON'T THINK SO ! ! !

    Madlin Carol Shows Steinhauer 6/23/11 11:46AM
  • hello...customer care..someone every time made my fake facebook id's....es karan maine apni original facebook id bi delete kr di..patani kisne ruchisajwan89@gmail.com ki id fake h..aur esmai picture bi lagai hue h...so plese aapse request h ki aap ye facebook delete kr do..plzzzmai bahut pareshaan ho chuki hu..ye id ek lake ne banai h..

    patani 6/22/11 6:35AM
  • I got a message "You are receiving this message because Facebook deleted something you posted that violated Facebook's Statement of Rights and Responsibilities. Among other things, content that is sexually suggestive, graphic, hateful or threatening is not allowed. Content that attacks an individual or group is also prohibited. Continued misuse of Facebook's features could result in your account being disabled. " I have not used my account for a long time, then I posted a status saying "what a nice day it is" and the next day I get this in an email.
    It is impossible to contact facebook.

    Matteo 6/21/11 8:42AM
  • its been more then 24 hours sence i last requested me a new fb password reset why can i get it yet why don you ppl respond to any body i seen all your coments its on 0 what the hell

    ese killuminati salinas 6/19/11 9:48PM
  • Facebook's Help Center is useless. Your problem must match a preexisting query or keyword or you can't even post to the discussion forum.

    Citizen K 6/18/11 5:31PM
  • I have an issue with facebook video. I am so determined to get this fixed that i was looking for an email or even an address so i could mail a letter. the phone number does not have hours and from other peoples comments i can tell it isnt very reliable. please give us an address or email..something.

    Amy Conrad 6/16/11 6:45PM
  • I tried to login from a new location they denied me, sent me an email saying someone had tried to log into my account from a new location and asked if it was me, i replied yes and sent it and have sent again since, it's been 2 wks almost and it won't let me log in even when i copied the text they say to , to verify it's me and identified my friends list pictures with the correct names, which is a stupid idea anyway, they should use a persons own pics they have tagged their friends with. Stupid and i can't contact them. they must only be a government NWO spy operation on the people, we need a new facebook somewhere, does anyone know of another good site

    ni tesla 6/16/11 3:36PM
  • Facebook is ridiculous for not having any way to contact a customer service person for support. I cannot even get into my Facebook account due to someone hacking into it and changing my password. This is how i communicate with my child and cannot get help to fix the problem. Something has to be done about this...
    Signed-a very frustrated person!!!

    Anonymous 6/16/11 6:25AM
  • Have a son, his birth mother is NOT suppose to have contact with him. She has messaged him(harrassed), so we blocked her. Then was informed she created a fake account with his name and has it listed on her family,we asked nicely before blocking-but she refuses. We want it removed, it is causing him distress. And cannot report because she was blocked before we knew had to report fake profile before blocking. AND THEY WON'T ACCEPT PHONE CALLS!!!!! So he has to live with a fake profile of son on profile of a woman that has done nothing but torture him for yrs. THANKS ALOT. Like FB doesn't have the money to have a phone rep,right.

    Anonymous 6/15/11 1:59PM
  • i cant believe that you want us to pay to get an answer, are you kidding me, with all the problems with your site, you should be paying us to stay with facebook.

    dawnmonroe70@yahoo.com 6/14/11 8:37PM
  • my account was locked and even after submitting my photo ID according to their instructions, and sending emails to the facebook team,they have not responded anything till now,i've lost contact with my friends. it's really frustrating. i'm really dissapointed with the facebook team. what should i do now???

    Anonymous 6/13/11 8:33AM
  • WHAT KIND OF SERVICE DOES NOT HAVE CUSTOMER SERVICE.I NEED HELP.

    GARY WESTBROOK 6/12/11 6:43PM
  • my account was locked and even after submitting my photo ID according to their instructions, and sending emails to the facebook team,they have not responded anything till now,i've lost contact with my friends. it's really frustrating. i'm really dissapointed with the facebook team. what should i do now???

    Anonymous 6/11/11 2:49AM
  • Facebook is not member friendly - it's all about the money I guess. I have an account that I can't get into for reasons similar to these posted. If I could I would delete my account and would recommend everyone thinking of joining to stay clear...it's just not worth it. If it were possible to speak to someone that would be nice, but the steps to regain passwords doesn't work and I've tried many times. I just want my account terminated and can't even get on to do that. I don't want my information out there on a site that I can't even contact!

    wendygasiorwhybark 6/10/11 4:45PM
  • CUSTOMER SERVICE!! WHERE??? THERE IS NONE!! I have simple ? and CANNOT find or GET an answer for it anywhere on FB or through it's "CUSTOMER SERVICE"! FB Customer service "S**KS!!!!!

    tinamb41 6/10/11 10:50AM
  • my account was locked based on a false accusation,which i belive was given by a jerk from poker app. i spent lots of real money on buying chip packages over the past few years and i belive i was mistreated based on this false accusation.i am seriously considering a law suit to get back every penny i spent plus damages.i dont even see a phone number on this page to contact customer service. whats going on facebook? are you now taking advantage of poor people to become even richer? teart us like customers please!

    Larry A 6/10/11 5:11AM
  • Hi, Can you please help me, I cant Access my facebook Account, Can you please help.

    Anonymous 6/10/11 3:05AM
  • Yep - You are all right! The phone number listed is USELESS!
    Tried to log on to my FB tonight and told my acount has been locked because an unauthorized user tried to log on from Scranton Pa. - I am in upstate NY. Then asked me to reset my password. This makes me skeptical, so obviously I didn't do it, but can't get past this! WTF???

    Anonymous 6/9/11 6:02PM
  • I want to delete my facebook account but facebook still keeps it online. How do I contact facebook? Thank You.

    Anonymous 6/9/11 8:34AM
  • I have been with FaceBook for over a year now and have spent WELL over $1,000 on games and such with them. I had my account set up with cell phone verify codes. Last night I set my son's account up for the same thing with the same cell number. Which deleted it from my account without my being told that it would be deleted, so now I am locked out of my account since my computer is set up to NOT store info FB needs so it can recognize my device. Even tho my email address and security questions are on my profile FB will not let me use them to log in. They say I need to add my phone # but won't let me without logging in and I can't log in without the code. So what I would like to know is.. How can I get in touch with some REAL costumer service and NOT a "help page" that doesnt even have "help" that works????

    Jewells Lawrence 6/8/11 10:56PM
  • when I log onto face book it says my device is not recoginized. Then I am prompted to verify
    1. letters/numbers
    2. Birthdate, this where the problem is I posted my birth as 1/1/1901. so when I attempt to use the drop dowm menu or type in the date it will not go below 1905. Since I cannot get past that stage I cannot get to any other screen to get help

    shorttime45 6/8/11 7:13PM
  • I asked for login notifications on my facebook profile. i listed my cell number as the number to associate with my account. After a fight with a boyfriend, he adds my number to his account, which left mine with no number. I also listed my home computer as an accepted and recognized device but somehow, its telling me to log in from a recognized device because there isnt a phone nu,ber for them to text me a reset link. The only other device that i have ever accessede my profile from since setting up login notifications, IS HIS CELL PHONE!! he will not allow me to use it to handle this and swears he did not sabatoge my account. He did not have access to my password but seems like he didnt need it when he was able to list my number to his account without clearing it with me first. Please give me some way to access this account and retrieve my photos at least!! i cant get lots of them back of my kids growing or family and friends who have since passed...not to mention 400 contacts! I find it almost a scheme or con that there isn't a way to contact facebook to deal with issues like mine and many others.... almost play it out like a monopoly! DISLIKE, facebook!

    ruthless lady 6/8/11 6:07PM
  • No live help, potentially a good job for someone to answer phone calls, for a corporation as large as this!!! Hello, is there any body in there????? HELP She is.....

    john 6/8/11 3:09PM
  • I have been trying to locate a telephone number or email address to cancel a facebook user (my daughters) she doesn't want it any more as she cannot remember her email password. Facebook recommends you log in to deactivate but you cannot do this if you cannot remember you password - I'm just going round in circles!!

    emmamaypetersen 6/8/11 9:12AM
  • Very poor customer service. There IS NO way to contact them via email. I have been trying to get technical support for days, and can't get any help.

    Anonymous 6/6/11 2:40PM
  • why do my games request not go away once i accept them?

    joemichelle reina 6/6/11 1:11PM
  • I have been an avid user of Facebook until my computer went out over a month ago. Through that time I faithfully remembered the password you gave me. Since then, I remember the majority of it only requiring me to get a new password. I tried to do that and evidently did something wrong and have to wait 24 hours. I am not sure what I did wrong. Please advise me. I could write what I remember from the last password if you could give me the very ending of it. Please respond.
    Lindassandcastle@bellsouth.net

    Anonymous 6/6/11 8:59AM
  • AS OTHERS ON HERE MY ACCOUNT WAS HACKED NOW TRYING TO GET BACK IN THOUGHT I WOULD BE ABLE TO.BUT NO THEY WANT A N ID CARD !REALLY!WITH ALL MY INFO FOR THE WORLD TO SEE.WHY CAN'T SOMEONE BE THERE TO HELP US.WOW GUESS NO MORE FACEBOOK FOR ME ALL FRIENDS WILL BE MISSED.AND I WOULD HOPE FACEBOOK CAN RESOLVE SOME OF THESE ISSUE'S!

    JAMESESTAY@YMAIL.COM 6/6/11 8:24AM
  • My Facebook account has locked me out and is now prompting me to submit a government issued photo ID (i.e. license, pssport) I feel like that in an absolute invasion of privacy and highly unsafe. I do not feel comfortable uploading one nor do i have a scanner to upload one. Please someone help me so i can recover my Facebook.

    chelsea.g.cummings 6/6/11 7:59AM
  • Hi I am trying to log in to facebook but when i use my pass word it will not let me in i think it is the wrong one. I am new on th net and so is my wife and we would like to get access to facebook on seperate pass words, please could you help us. Thank you.

    Margaret Bigg/ Richard Crouch 6/5/11 6:16PM
  • I CANT BELEIVE I HAVE TO PAY!!!! TO GET AN ANSWER TO SOMETHING ON FACEBOOK ARE YOU KIDDING !!!!!!!!!!!!!!!! WTF.. THAT TAKES ALOT OF NERVE.
    IM GOING TO MAKE SURE EVERYONE ON FACEBOOK KNOWS THIS !!!!!!!
    THAT IS JUST WRONG!!!!!!!!!!!!!!!!!!
    DO I HAVE TO PAY TO SUBMIT THIS ????
    MARYLOU

    MARY LOU 6/5/11 5:38PM
  • I find Facebook anymore to be nothing but an poorly managed and virus and spam filled site that calls itself the number 1 social networking site. Should be more like the now number 1 site for getting frustrated and angry! I am tired of constantly having to hide posts because they are repeated over and over again on the Top News page on the same page. Can read and then scroll up just a little more and same post. Enough! Tired of the poor ability of Facebook to control spam and viruses. I think maybe a 5 year old could just as good as the quality that has been seen in the last few months in regards to these matters! I am beginning to have doubts on whether or not to even continue with Facebook if unable to do anything to properly fix things and make the site once again a true number 1 site!

    blondbud66 6/5/11 12:03PM
  • Facebook Customer Service Sucks - Account disabled and I cannot get it back - there is just no one to contact - just endless links that does not help - not even a customer service email :(

    reniers 6/5/11 5:10AM
  • How do I delete or remove an email address from my account settings? I have been trying to do this for a very long time and can't figure out how. The help center does no good at all. I tried calling Customer support and they hung up on me. Someone please help me!!! Betty Regier: bartist99@aol.com.

    Anonymous 6/3/11 9:17PM
  • Why cannot I reach alive person for advice. I cannot get a new password,since I cannot remember my old one. I continually get a message that I will get a temporary password,but no contact.

    Anonymous 6/2/11 3:32PM
  • I can't get on to my account

    jj blackburn 6/2/11 1:34PM
  • I am trying to obtain some advice on contacting Facebook directly and their so-called 'Help Centre' is, in fact, no help at all!

    I have been trying to login into my facebook account and keep being informed that my account has been locked and that I require a security code which will be texted to my mobile phone - no code is ever received.

    Saturday morning (28 May 2011), I attempted to login to my Facebook account (user email is this one) and was told that the device I was using was not recognised and that a security code would be forwarded to my mobile phone. No code arrived and so I completed the 'I cannot get my code' response form.

    An automated response was received informing me that I should try logging in with a familiar device, however the only device I ever use to login to my account is my laptop which I had listed on my account (the laptop has been listed in my security area previously). That laptop was the one I was using to try and login!

    I have tried many many times to gain access to my account and still no security code has been received, or any acknowledgement of my issue. I literally cannot find any email contact address or telephone number to contact them. The help centre is about as much use as a chocolate teapot, as I cannot complete any of the 'report' forms without logging in...I can't login without a security code!! I am now tempted to fill in the 'deceased' form to see if they respond to that!

    I've contacted Orange to see if any mobile numbers have been blocked or barred from my phone and there are no issues showing up on my account...I don't know what to do now. I'm considering making a complaint with the Information Commission as facebook is basically refusing me access to my information!

    I don't know how else to rectify this issue, since Facebook Customer Support clearly doesn't exist in any contactable form! Every section in the Help Centre simply takes me back to logging in and this whole process starts all over again. I have lost count of the 'form' I have completed reporting this problem, and only the first one has ever been acknowledged.

    It seems ridiculous that when an issue with completing security clearance is reported that I have not been offered another way of gaining access to my account, or alternative security checks to complete.

    Facebook is officially rubbish and apparently not run by 'a human'...perhaps facebook is in fact a cover for Skynet and the machines are indeed taking over!

    Lisa-Marie 6/2/11 4:09AM
  • I have been hacked for two times and I get no help to regain control over my account although many people had reported on behalf of me.

    FB is telling me that I'm entering an old password and I can either click the "I think I've been hacked" button or request for a password change. I did both! And I get nothing, no email to my inbox, nothing. I've sent my email address, chose three trusted friends, went through whole process and now FB is telling me that I'm requesting password reset too often, so they stop me from proceeding the process which can help me having my account back!! And for your info, I've been repeating the same whole process for more than an hour!!!

    Vivien Yee 6/2/11 3:45AM
  • GOOD NEWS EVERYONE! I have finally found a way to send feedback to Facebook DIRECTLY! It seems they only want to know what you think of them if you deactivate your account...

    Go to your Account/Account Settings. Then select the "deactivate" link to activate the "Deactivate account" option. Under "Reason for leaving"select "Other" and leave your feedback in the "Please explain further:" text box.

    Howard Beale 6/1/11 8:14PM
  • I have completely lost face book do to security question, no way I can retrieve or get back on. changing my password does not help, nor does your silly confirmation letters, you go to far.

    If there is a way I can get back on facebook, and you tell me how, I will continue, if not... goodbye facebook. Your contact ability sucks.

    Sharon Harper 6/1/11 8:12AM
  • Facebook is the one having the problem and now they want me to pay to get an answer on how to fix it; I don't think so your prob you fix I wouldn't expect you to fix my comp.

    Beth Crannell 5/31/11 4:12PM
  • I have been compromised 2 times and can get no help to regain control over my account this time. you offer no contact info no live help and my problem is not on your list so when I fill out the stupid form I am informed that I have attempted to straightened this out too many times. where is my protection and security and where are you ???

    pame stclair 5/31/11 2:19PM
  • you leave a number to say you don't have phone servive???, i have been compromised twice now and a couple of false reports, but i am the one who suffers, Fb; change your software or policy or you will soon be replaced

    Anonymous 5/31/11 1:36PM
  • My daughter is currently a target of harassment on fb. I reported it and expect to see some kind of action. If nothing is done about this I need to know who I can contact. Fb is not for people to abuse, it's for enjoyment. If nothing is done then what should us as parents do???????

    Mary Magdalen Hovey-Bergstrom 5/31/11 12:39PM
  • I accidently logged my profile out of facebook' how do I reastabilish it

    neal gish 5/30/11 8:31PM
  • hello

    this message is for facebook customer service


    I was attemping to join the facebook fanily. However, you only gave me a hard time regarding my password. Sorry. I have used this one for 7-8 years and have no intention of changing anything about it to merely give you the privilege of allowing me to join the facebook family. I had reservations about joining the facebook family anyway. So, I will resort to my usual way of meeting people without palying these absurd games

    thought you needed this honnest comment. (probably needed it a long time ago

    regards
    babybear

    porkchop1010982 5/30/11 7:51PM
  • i have had a security message in my inbox saying if i dont confirm my account will be blocked i went on it but wanted far to much info i dont trust the message been trying to find out how to ask facebook but nothing

    terri 5/30/11 12:17PM
  • facebook is a joke ive been hacked twice and they just shut down your service and theres no real ay to contact them to sort ot your problems so i create another account and they close it down because you cant have mutiple accounts bit i cant get into my oruginal profile my only option now is not to bother with fb any more if any 1 can help me then let me no ps thanks 4 nothing fb

    tony finny 5/30/11 8:11AM
  • I am trying to access my fb account but everytime i put my email n password in it says my number is incorrect...i need some help asap so please respond to help me wit my problem!!!

    Anonymous 5/30/11 6:31AM
  • I am trying to get a simple little response to my problem of not being able to send a "share" message to just some people....I get directed to post it to my profile, but some items would only be of interest to one person or a few people. I used to be able to do this, so I wonder if I am being deliberately blocked for some reason!

    Anonymous 5/29/11 7:26PM
  • YOUR customer service is terribnle. I can't read english well, have attention deficit6 disorder and need a live person to talk to. why can't you offer this service. aren't ou making billions of dollar4s off your users? please respond. dive catalina.PLEASE CONTACT ME AT 310 510-3175

    divecatalina 5/29/11 10:34AM
  • l can get in my facebook almost 2month idont know what happen iam so despret please can u fixed this problem 10s

    yodabe 5/28/11 10:13AM
  • Facebook has the worst customer service. My account has been removed from their site and their only response is an automated mail system that says they will never fix it or remove my case from their system. People that get a virus or hacked are similarly shut down and they just do nothing about it. Probably too busy counting the billions of dollars they made off us suckers.

    Even worse I am a paying customer and lost over a hundred dollars to their automated nonsense. Terrible company.

    Nate 5/25/11 8:33AM
  • Hello Facebook Customer Service.
    A few days ago I was filling out my application and got to the part where I needed to enter my password. I purposefully left it blank while I filled in other area and was preparing to fill it in after I thought about what I want it to be.I could never find that page again, so I seem NOT to have a password. Can you advise how I can FIX this and also can you advise me how to change any profile information that needs changing or updating

    Thanks so much and FYI I have thoroughly enjoy my first few days on Facebook and touching base with sooo many family and friends. Much quicker than sending long
    e-mails.

    Thanks
    Christy Bull - christydarling@windstream.net

    ps- Is there a problem with my internet supplier Windstream be compatable with Facebook? I got some sort of message but am not sure now what it said exactly.
    Thanks again

    Christydarling 5/24/11 2:06PM
  • I just received a security alert that My account was going to be terminated... I do not trust the message that has been sent, fear that this is a virus or trojan of some sort...asks for too much personal info about passwords and such.. says that I have been reported for using racial offensive slurs??? NEVER........ Do not know what to make of this please contact me back... Barbara Nixon

    Anonymous 5/23/11 9:47PM
  • Terrible customer service i have a simple question i need to talk with someone, my facebook has been hacked.

    Anonymous 5/23/11 5:31PM
  • I have tried to reset my password and it will not let me.I have treid over 24 hours now. What can I do.

    dimebelt 5/21/11 10:10AM
  • The one thing I am very upset about is no Customer service because I keep get e mails or Messages on Face book or Tex Message from a Message on Face book from some Guy who is Gay and He keeps sending me Dirty Picture or he keep Harssing Me I am not Gay and I like being on Face book but there are to many bad people on there as well..to bad there could not be a Happy Med

    Anonymous 5/21/11 6:18AM
  • You would think it behooves Facebook to answer FOR FREE questions which impact its image, integrity, and sense of responsibility. My question pertains not only to me, but Facebook's reputation as well. I am sad that Facebook does not care about these things. I think Facebook has outsourced its Help Page. Something is not "kosher."

    Phil Polizatto 5/20/11 1:35PM
  • NO LIFE CUSTOMER SERVICE-VERY POOR. wHAT IF SOMEONE HAS UNUTORIZE INFORMATION AND PICTURES OF YOU ON THEIR FACEBOOK PAGE ?? There is no way to contact customer care. Not good.

    Anonymous 5/20/11 12:32PM
  • this service is not very helpful a i have been trying to contact u over my son being bullied online and cant find out how to let yous know my sons name is dale stockman and he was being bullied online by a tim fletcher i would be most gratful if you could sort this out for me as my son in foster care and i dont need to read that he wants to die online thanks miss j stockman my email is jayne_stockman@hotmail.co.uk would be grateful if u could conntact me back tyo do with this matter urgentley thanks

    Anonymous 5/20/11 12:35AM
  • I too am extremely frustrated! i am trying to delete an old account of my daughter's. someone (we think we know who) hacked it and is sending disgusting messages to friends. my daughter is now being bullied and called all kinds of names. in fact, she was put in the hospital! i cant delete the account without the email but guess what? she used a made up e-mail. i have been on the computer for about 2 hours trying to get help but cant find any!!!!!!!!????##$%$#@#$%%^

    Anonymous 5/19/11 8:09PM
  • Sad that the number given is just a real block in helping and the online tech's are asking for fee's to help. I'm disappointed that the 'personal' side of this media...isn't really that when supporting any concern or issues one should have just hide in the background. I've attempted for over a month and numerous email to have someone assisted with 'account recovery' process which has been fruital. You can even call when an 800# has been given. We'd like to get back to help support our followers of Tea-n-Coffee Menagerie. But FB as a social media is leaving a tarnished relationship as an avenue to do so. What is 'customer service' at FB??

    Tea-N-Coffee Menagerie 5/19/11 7:34AM
  • Why the heck do I have to pay for questions to answers that should be provided from the company that represents facebook. When you alert me that my accounts have been hacked, and I go through the necessary steps that should solve the problem - NOT Lock me out.
    You know where you can take facebook... VERY DISAPPOINTED AND FRUSTRATED!!!!!!!!

    Anonymous 5/16/11 11:49AM
  • I, too, feel the frustration for not being able to contact customer service via phone or email. Ugh...so I decided to contact those departments which do have emails...
    partners@facebook.com
    marketing@facebook.com
    press@facebook.com
    advertise@facebook.com

    The marketing was returned as undeliverable. I let them know this was the only medium I could find to hopefully get some help or be forwarded to who could help me. If I find other dept emails, I'll send to them, too. Gee...I hope I don't piss anyone off...wouldn't want to do that :)

    juliefork 5/14/11 11:10PM
  • The Facebook help center is the lamest excuse for what one would call "help" I have ever seen in my life! First off, it doesn't really explain to you how to get to the page where it even allows you to type in a question to get "help" with and secondly, some of these people in the forums are having absolutly horrible sh*t done to them by people hacking and bullying and theres nothing they can do about it because facebook is the biggest peice of sh*t ever!! I feel bad for these people. I'm having an issue I need resolved myself but I cant get any help either. Seriously facebook, you need to fix this sh*t or else somebodys gunna come up with a better version of facebook were they actually help people and your a** is gunna die along with myspace (AND AT LEAST MYSPACE HAD A BETTER HELP PAGE SH*T HEAD)

    xxmandarificxx@aol.com 5/13/11 11:30PM
  • I have never known a company that does not provide help for their customers I am a long time customer facebook and I am really fed up!!!! I am not able to log on to facebook from my browser so I am unable to get the emails for help ....again millions of you I have called that number and u pushed # 7!!! I left several messages but of course you did not receive anything from facebook ....I think facebook ...the name is overrated!!! there's a lot of things that need to be perfection and fix yet... I do not think that facebook gives a damn about what happened to the customer they show tat in their actions it is very sad because there's a lot of things that could be fixed by then allowing the customers communication with facebook we are the people that make your company successful !!!if you cannot hear our voices how will you ever fix these many many many problems that you have with your company ?????????????

    darkest temptations 5/13/11 4:51AM
  • I will most certainly not continue to use facebook as a marketing medium for my organization. My daughters personal facebook account was hacked and aweful things were posted on her account status. When I attempted to contact customer service for her, I realized that was not an option. How such a large organization does not offer support to its users (who make the site sucessful) is beyond me.

    Anonymous 5/12/11 7:55PM
  • I AM GETTING SO FRIGGIN FRUSTRATED!!!!!!
    Facebook is sending me random nummbers and letters on my phone how does i make it stop!???

    Feliciab723 5/12/11 2:51PM
  • I have a Facebook account. Just today, someone contacted my Daughter, Tammy Knight, who also has a Facebook Accoount. The Company Name was Bizoppnews54.com. They went into her FB Acct on my e-mail (sscanlan@tampabay.rr.com), they even used my zip code of 33573 trying to sell her something pretending to be me. They also said my cousin, Kirby Stittsworth, who also has a Facebook Acct that he was trying it now. I did not send that messaage. Can you fix that? Please responde to me. Thanks. Sandra Scanlan

    Sandra Scanlan 5/12/11 9:16AM
  • You need to have a customer service phone number. This is insane! How are we supposed to ask questions or get any support? I am second guessing my choice to market with your company.

    Anonymous 5/11/11 8:08PM
  • Looks like it is impossible to speak/.get in touch with a real person, unless I am missing something which I doubt. Got an e-mail from you people today that states "real time " messages have been cancelled and will only receive posts from people I speak to regularly. Why was I I not informed of this prior and why is not this MY decision??? I am not happy about this because already it is feeling like a gestapo state. Chances are, I will revoke my membership and have my many friends do the same. Doubtful that a real person will even read this or even care in the least. Keep up the GREAT work, FB, which of course includes all the problems and constant glitches one must deal with on a semi regular basis. Prior notice instead of changing my settings is so rude...what is your problenm?????????????????? Very unhappy and thoroughly dissatisfied with this. If FB is too crowded, you might want to mention this before making changes on people's pages. Or is this yet another FB vvirus?????

    Jody Moskowitz 5/11/11 4:28PM
  • how in the hell do we get in touch with yall my acct got hack into today and there no place to get in touch with yall why dont yall have a number where we can talk to yall a email address will work just as good as a phone number

    bigdad 5/11/11 3:58PM
  • Facebook needs to seriously get with the times and offer phone support when their help center is useless with answering questions.

    Anonymous 5/10/11 1:05PM
  • I thought that you shouldn't be able to delete anything on someone elses home page if you didn't put it on, but low and behold people can, on my husbands page and on my friends page? Whats going on? I am very frustrated as I cant seem to find any way of contacting a facebook customer service person.....if this exists? This topic does not occur on the Help page, and who has time anyway to look through hoards of possible problems. Please facebook, on your Help Page, give us a customer service email so we can contact you. :-(

    Kim 5/6/11 5:38PM
  • I had created an accout and deactivated an account back in 2005. I was told that someone reactivated my account during the Summer of 2010. Even though I have reactivated this account and updated the email, I would like to obtain an IP address log for my facebook account to see if I can pinpoint the hacker who gained illegal entry to my account back in 2010.

    Vanessa 5/5/11 1:37PM
  • You can't find a way to contact you for missing credits and then you want to charge more to fix the problem. This is terrible customer service!

    Anonymous 5/5/11 10:05AM
  • What's the point of having a million dollar company when you won't service your customers? Some questions are not answered at help center. This is VERY FRUSTRATING! Of course my hands are tied! Ready to tell them to keep their site!

    lbmostow 5/5/11 1:43AM
  • why have a number that proceeds to tell you that there isnt a number to call? how do u get an issue resolved?

    rrf 5/4/11 9:12PM
  • hello

    this message is for facebook.com '''


    attn. customer service

    I was attempting to join the facebook family. However, you kept giving me a hard time regarding my password (which I have used 7-9 years and have no intention of changing about it whatsoever.

    thought perhaps you were long overdue for this honnest comment.

    I'd rather meet someone face to face anyway

    regards
    babybear

    babybear 1010 5/4/11 5:59PM
  • So I guess I've exceeded the maximum amount of name changes, because the name change doesn't take effect after I submit it. I just want to change it for the last time to my real name. Please help!!!!

    Rirving1 5/4/11 9:32AM
  • ALL NOTIFICATION WINDOWS STUCK OPEN, CAN NOT ACCESS ACCOUNT , WINDOWS ARE ALL OPEN ACROSS SCREEN, WHAT CAN I DO, YOUR CUSTOMER SERVICE SITE SENDS YOU BACK TO THE JACKED UP HOME PAGE. dO YOU EVEN READ THE EMAIL SENT TO YOU!

    Aaronetta Tucker (Branch) 5/3/11 10:15PM
  • Dear Sir,
    My friend requests block but not open my ID.Log in start check point stop.

    Please Sir my ID open.

    Thanks & Regards

    Md.Showkat Hossen.

    Showkat Ngs 5/3/11 12:13AM
  • There are no such things as help and support when it comes to facebook. I have people sending me friend requests that I can't respond to and when I send them out my account is blocked for doing so. How does facebook expect you to connect with people if you don't send or receive the requests? And all the fake pages that are on there I mean really my account is being harassed yet there can be hundreds of so called celebs on here with the same name. Get it together very soon or I'm out and I hope millions more follow

    Anonymous 5/2/11 8:31AM
  • If you forget your facebook password and are unable to access your email, then its better to create new account instead of wasting your time trying to access your account which will never happen. After all facebook is just social networking so you dont lose much by creating a new account or by not using it.
    What do these guys think? Other people have nothing useful to do? Because the facebook staff have nothing to do except think of ways to waste other people's time.
    I am looking for other chat sites. People who been given problems by facebook should also do the same.

    Knightemplar 5/2/11 1:41AM
  • I have been trying to deactivate my account since someone has hacked into my facebook page.I cant get anywhere because they hacked my email address also I cannot access either.There has to be a way to deactivate a page.I cannot change password to get in because it sends it to my old email address.HELP.Once deactivated I will not use facebook again since there is no customer service.They need to get thier act together or no one will use them.

    kmb1416@bellsouth.net 5/1/11 1:17PM
  • FB is the worst for customer support- there is none! Because someone tried to sign on as me in another state, I can't log in. I agree with Barara- the links they send don't work. FB needs better support. So for now- I'm done! I can't get a new password or any help!
    SHAME ON YOU FB!!!

    June Laubach Hinkle 4/30/11 3:07PM
  • Why doesn't Facebook allow people to get to know each other, provided with a valid message (reason) written, in their attempts? Are you encouraging the invasion of some other really 'user friendly' alternative?

    Anonymous 4/30/11 2:42AM
  • I can not beleive that facebook is putting me through this stress .Mafia Wars in myspace closed less than 2 weeks ago. However Zygna gave us the option to move our mafia wars account to Facebook .In doing so however all our old mafia members became hired guns ,which resulted in us all having to rebuild our mafia wars member head count as quickly as possible .Or suffer many losses on even accounts such as mine where I have paid a great deal of money in buying God Father points to increase my mafia Wars characters strength . With many being concerned over this issue about our individual game ,a site was created where all members at the site who played Mafia Wars could get their account added by all who used that site.A few days latter my mafia members was restored to having 8 full pages of mafia members (These mafia members though are also listed as your facebook friends ) .Then last night I attempted to sign into my Facebook account so I could play my mafia wars game. But, I could not. Instead I got the fallowing message .
    "
    Please Complete This Security Check.




    (My name here), thanks for reporting this problem with your account. We've temporarily locked your account so no one else can log in as you.

    To regain control of your information, please complete this quick security check.

    Continue
    When I click on the continue tab ,it opens to a required placement of a captcha.
    It then once the captcha is placed moves on to ."

    Choose a verification method."
    With the only verification method option being to identify photos of friends as placed below.

    ¡
    Identify photos of friends

    When playing Mafia Wars people use pictures of whatever they wish .Also no one I know knows every picture used by everyone of your mafia members .After all, a properly equiped mafia is one of at least 501 mafia members . So there is no way possible for me to pass this single choiced security check of identifying photos of friends .My only hope in recovering my facebook account and my mafia wars account is to be able to contact a facebook representitive by either phone(which to the best of my knowledge is a service not provided to facebook members) .Or by email (which I was unable after several hours of reading) through the help section provided by Facebook .
    So if any know of a means of my contacting Facebook personell dirrectly .I would very much appreciate knowing just how to go about it.

    Thank you for any assistance you may be able to offer

    Harley 4/29/11 1:26PM
  • This is a third different time that I try to register. I follow all the step required and allways come saying that the information given is not correct...come un...what do you mean?

    Flora Rodriguea Email: FOCHI60@Yahoo.com I enter my pass word...but allways the same answer...is not correct

    Anonymous 4/29/11 12:44PM
  • So ashamed of one of the biggest internet companies and they have no support! How did they get this big? From players of their games? People like us! When companies get so big it goes to their head..They stop caring about their support the people who make their company US! As Much money as they have they should have 500 people on phones taking care of questions, hackers. problems in the games etc..Not a email address that no one returns! I was hacked 4 days ago and still can't get on facebook or my games..Went through the who process they have picking 3 friends getting codes and then waiting 24hrs. to get back on...Well you see I'm still not on..I have chronic Lyme Disease and facebook and yoville was my life..It gave me a reason to get out of bed..something to look forward to..chatting with all my Lyme friends..But guess what not anymore I have been in bed all day..in chronic pain..so tired of trying to get on facebook..especially when they don't care about us..Money is evil..and it goes to your head..Id rather be poor and help all my friends anyday....FaceBook you need a rude awakening! You have lost respect and you need to fix it...Before Facebook goes downhill..The number one thing on your list should be your Customers Not your big Money!

    TomgirlDEL 4/28/11 4:40PM
  • I need to change my facebook page back to english. It is in chinese and I can't read a thing.

    Thanks, Eddie Mills
    mr_bartender@cox.net

    Anonymous 4/27/11 6:42AM
  • NO customer support by phone!!!!! Account was hacked and could not resolve thru web site. Account had been Memorialize and I could not resolve thru web site!!!
    I have come to find out hacking facebook accounts is very common,????
    facebook needs to step-up to plate with all the m0oney they make????
    SET

    ScottyET 4/26/11 9:54PM
  • Me too!!!! I was at level 92 in farmville & my farm is gone. I cannot reach the same person twice.What do we do does anyone know??

    toodles63116 4/26/11 12:18PM
  • I need a LIVE person at Facebook to help me. I can no longer access my account and I keep getting prompts to create a new password and when I do, it asks me to go through a series of security steps and one of those steps is ANOTHER request to rest my password. Now I want to shut down my account out of frustration, but GUESS WHAT, I can't do that without logging in!!Their support section is completely worthless If anyone knows how to close my account please tell me at roochie18@ca.rr.com. Thanks for letting me vent! Barbara Passerelle

    Barbara Passerelle 4/24/11 8:40AM
  • I am not able to find support in connecting to FB!!!!!!!!!!!!!

    Ann Trobaugh 4/22/11 11:30AM
  • Why is there no "Help" button on my FB page? If there is a way to get help, answer questions, a guide to using FB, etc. I cannot find it.

    Joan Marie Bergren 4/22/11 11:26AM
  • the 'customer service' link which you have listed goes directly to facebook's 'help center'... which as many people have noted, is not very helpful.

    author 4/22/11 6:24AM
  • yall took my accont off life with was wrong all because i reported somebody for calling me a nigger while i was play a game and after i reported him a day after i get a threat from yall about closing my accont down witch yall did all because he sent in false information about me so i would like if yall would put my accont back up because the information the boy reported on me was false

    Alex Watson 4/22/11 1:15AM
  • It is impossible to contact these people! I have spent hours searching their site and basically it is "circular" in nature. All I want to know is how to get my wife's page unlocked. They claim that there were too many password changes. Sometimes she had to change it because "they" said it needed to be changed. I am going to suggest, on my page, that we all boycott Facebook until they become more responsive to their customers. Maybe if we hit that spoiled brat in the wallet, he will listen!

    Lori Randall 4/21/11 12:49PM
  • Quote
    "I was out of town on business and decided (like a retard) to log in to FB for fun. FB did not recognize the IP (I understand that) and they challenged me logging in (even though I had the correct username and password). Instead of asking me my preset security question they asked me to identify 5 "friends" tagged in pictures... I have tons of FB friends that are just friends because we play the same games on FB- If these people tripped over me irl I would not recognize them. I also have a lot of old time school friends that I have not seen in YEARS and probably could not identify irl if my life depended on it. When exactly did I agree to this form of account confirmation??? They asked me a F'in security question and then hit me with this identify random people in pics crap???? Mad at FB again... What a surprise. "

    That's what you get for adding fake friends, then they think you are a fake. Are you?

    Real Person 4/19/11 8:08PM
  • Their help center is NOT the best way to get support because they don't ever do anything. They just ignore the problem and hope it goes away.

    babble 4/17/11 5:29PM
  • halo sir, i am facing very bad problems for 2 months, i can't add friend request and also message..when i send request, one message came, "Because sending requests to strangers is considered spam, your friend requests have been blocked for 30 days. Please visit the help center to learn more or let us know if you believe we've made a mistake."what is this? its coming more time.. please help me as soon as possible,

    suneer k 4/17/11 10:00AM
  • Your site is really becomming less & less user friendly. What is the problem with WPT (World poker Tour)The last 2 days they have had nothing but problems Especially since I spent $40.00 On playing chips. This is getting more than ridiculous. I'm about ready to tell WPT & facebook where they can put this web site. This is BS!!!!!

    johnofun46 4/16/11 2:17PM
  • Facebook is not very supportive when it comes to technical matters with your Facebook account. I am so disappointed in your response time for these matters and your lack of interest to your supporters. I have a problem that I have been trying to resolve for some time and it's like no one cares.

    Lichelle DarkandLovely Foster 4/16/11 6:58AM
  • I was out of town on business and decided (like a retard) to log in to FB for fun. FB did not recognize the IP (I understand that) and they challenged me logging in (even though I had the correct username and password). Instead of asking me my preset security question they asked me to identify 5 "friends" tagged in pictures... I have tons of FB friends that are just friends because we play the same games on FB- If these people tripped over me irl I would not recognize them. I also have a lot of old time school friends that I have not seen in YEARS and probably could not identify irl if my life depended on it. When exactly did I agree to this form of account confirmation??? They asked me a F'in security question and then hit me with this identify random people in pics crap???? Mad at FB again... What a surprise.

    Anonymous 4/15/11 10:46PM
  • I've been waiting 3 days for a response. Did any of you eventually get a response, and if so, how long did it take?

    Did you have to create a new profile, or did they renew your existing account?

    Anonymous 4/15/11 3:53PM
  • Interesting that FB provides law enforcement a better service than it's customers. Check out option 2 after dialing Facebook.

    Looks like Facebook is Faceless!!!!

    SmellsBad 4/14/11 9:34AM
  • Can you have a facebook account if you are a sex offender? I know of a sex offender and he does has a facebook account and has been on my 16 yr old page and I have removed him from her page. I do want to be contacted about this matter via email:kristina_n_3angels@yahoo.com
    Thank you,concerned mom



    He is on file in Hammand,Louisiana sex offenders list.

    Kristina Newson 4/12/11 12:45PM
  • my account has been disrupted I cannot log in it says someone tried to get into the account I have emailed facebook now for 3 days they sent me a email telling me to send a email with a copy of my drivers liscence in which I did and still no comment.. for a company that has made so much money don't they have a help desk... the fcc should look into this....

    vansoosten 4/12/11 11:55AM
  • Does not provide customer service. Horrible Does not maintain page. Ignores all help request. Send sorry email to help request. Is facebook worth 150 million? If it is I would think it would maintain it's web site. I don't purchase anything from any company that advertises on facebook. If they want to make money they need to EARN IT!!!!!

    anonymous 4/12/11 8:36AM
  • This really sucks, I can't get a REAL person to talk to and I can't go to the help because my account is temporally unavailable??????

    jstjmn2 4/12/11 7:31AM
  • I have been tring to contact some one about finding out how to report someone who is making threats on facebook.I blocked this person but he is still making threats. What can I do.

    jimco1334@hotmail.com 4/11/11 4:02PM
  • I cannot reach a human by phone or e-mail. I cannot even figure out how to submeit this. I received an e-mail saying my password was changed without my permission. I don't know if it is legitimate, and have no intention of opening the attachment with the "new password" unless I know it is legitimate. All I want is a a "yes" or "no": is it legitimate? Why is it so difficult to get an answer to something vital to the security offacebook pages?

    Anonymous 4/11/11 9:31AM
  • contacting facebook is a joke....I have tried three times using the avenues provided...with no response.

    Anonymous 4/10/11 7:35PM
  • It is beyond belief that a company this robust does not have any way of contacting them for significant problems.
    I have 2 friends that are deceased and we cannot turn off their accounts.
    A company that profits a billion dollars a day should hire a support staff - even if it is in India.
    RIDICULOUS!

    jim 4/8/11 5:16PM
  • They need a number to call cuz the problem im having isnt even in the help center catagories

    Anonymous 4/8/11 12:04AM
  • Facebook definately needs a telephone help line. As big as Facebook is a free help line should be available to customers. I don't understand much about computers, facebook etc and it is so much more helpful to me if someone can talk me thru' the problem. I would be willing to pay a small fee for that.

    skibum 4/7/11 4:36PM
  • This so stupid that this site doesn't have any support over the phone, they say facebook only has 2,000 employees, yeah well maybe its time to hire more and fix people problems. my account has been taken over and i need it back. im about to just give it all up.

    Anonymous 4/7/11 12:32PM
  • i do not own or work for a company. someone has sent me an email of snuff pics of a dead baby! IT IS SOO HARD TO GET AHOLD OF SOMEONE ON FACEBOOK to report it i mean all you do is click a botton n nothing is done. i would love for someone to do something about this if not im going to have to take it to the law and how is that gonna make you look because all i could do was click a botton cause the person sent me something

    Anonymous 4/6/11 3:11PM
  • I'm trying to stop another FB user from discussing a legal case and there is no option for that. Disappointed that FB does not have anyone to talk to about problems that do not fit into their listed categories.

    dpech66 4/5/11 1:57PM
  • Account Disabled...no contact from facebook, it has been a week now since i was disabled, i know i have violated NONE of their T&C's, i have emailed everyday. I believe facebook has gotten too big for its own boots and they are disabling thousands of accounts everyday for no reason other than to make room for new users. Its become a very ANTI social network, there is absolutely NO customer service or support!

    chris 4/5/11 4:36AM
  • My account was also disabled for no reason... does someone know what to do in order to get it back....

    I agree, its ridiculous that there is no customer service number or somewhere to contact...

    Anonymous 4/1/11 12:07PM
  • My account was diabled. Sent in the inquiry and have been waiting all week with no assistance. This is maddening!

    Anonymous 4/1/11 11:31AM
  • I have been kicked offf of FB because My name happens to be Jack Daniels III. They have suspended my account my E Mail Address because they want me to change my name.. I will live without FB rather than go under analias..

    Jack J Daniels 3/30/11 6:48PM
  • Yes, I'm also having trouble getting back into my FB profile, no tech support available....what???? I find that something so huge as Facebook there is nobody you can talk to either on line or a phone number providing technical support. Cannot get on because it says I tried too many times. Extremely frustrating!

    Kathleen Osgoodby 3/30/11 2:17PM
  • I feel completely outraged with Facebook at this point and I feel utterly helpless to do anything to make a difference, however I will explain my story.

    My Gmail and Facebook accounts were hacked into on Thursday 3/24. I went through all of the proper avenues to change all of my passwords and security settings for both accounts and by Friday morning everything was up and running again like normal. Then randomly on Saturday I received an e-mail from Facebook saying my account was compromised and they are locking it until further notice and that I must go through several various steps in order to regain access. I answered all of their security questions correctly, correctly identified 5 different friend's facebook pictures, changed my password (for the 2nd time), and was then told to re-sign in to facebook for the next steps. Surprise, surprise, my account was still locked out and I received the following message: Your Account is Locked Temporarily

    Thank you for completing the necessary steps to protect the security of your account.

    We are very sorry for the inconvenience, but at this time our security systems are unable to complete the verification of your account.

    In order to continue with the account recovery process, please contact our User Operations team.
    I proceeded to click on the link to contact User Operations which directed me to answer further questions ranging from describing what my last activity on facebook was, to asking for my email again, to describing what sort of e-mail the hacker sent out while they were in my Gmail account. Once I answered all of these questions, I was given a response saying they will follow up with me shortly with an e-mail I must respond to in order to regain access.
    Several hours later I received the following email:
    From: The Facebook Team info+uopz6uu@support.facebook.com

    Hi,

    We have received your report that your Facebook account is being used for a money transfer scam. It is likely that your email account has been compromised as well. Cybercriminals often obtain access to a victim's email address in order to access their Facebook account.

    Once you have secured your email account, respond to this email with a description of the following:

    - Your current profile picture
    - The most recent activity on your account
    - The steps you have taken to secure your email account (do not include password information)

    Please respond as soon as possible, as this security step must be completed before we can assist you further.

    Thanks,

    The Facebook Team

    I responded right away, answering all of their questions and then waited. Its been 3 days since I've responded and I haven't received any responses or notifications. I continue to periodically log into my account, hoping somehow I will be able to log back in, however my account is still locked out and I continue to receive the same response each time I attempt to log on:
    Your Account is Locked Temporarily

    Thank you for completing the necessary steps to protect the security of your account.

    We are very sorry for the inconvenience, but at this time our security systems are unable to complete the verification of your account.

    In order to continue with the account recovery process, please contact our User Operations team. my account is still locked out and it continues to give me the same message about contacting the User Operation Team.

    I'm appalled at the ridiculous run around Facebook is putting me through, as if this is an elaborate maze that continues to lead to a complete dead end, without any resolution, explanation, or even a message with a possible time frame as to how long this will continue.

    While attempting to supposedly maintain our privacy and security, Facebook has completely alienated the consistent users who have contributed to all of their success and profits by completely ignoring us and in turn punishing the wrong people! The person/people who hacked into my account have already accomplished what they wanted by deleting several years of personal, confidential, and meaningful emails I saved in Gmail, as well as taking all the personal information, pictures, and friend contact information off of my Facebook, in order to attempt a completely ridiculous Money Transfer Scam. However they have completely gotten away with it, meanwhile I'm the one who is being refused access to my own page! I've given Facebook all of the information they've repeatedly asked for over and over, as well as confirmed my new password and answered all of the security questions I set in place for this not to happen.
    I can't express how disappointed I am with this entire organization. However I shouldn't be surprised because they have hundreds of millions of users they continue to profit from. Why should they care about the thousands of us who don't seem to have a voice.

    I'm so sick of this! What can we do? Does anyone have any connections to national news stations or political advocates who might give us a platform to speak about this on a larger scale? Something must be done.

    fedup 3/29/11 5:25PM
  • why is there absolutely no customer service for a site that wants business to advertise on their network? My personal account is compromised, therefore comproming my business page as well. I teach seminars across the country on how to advertise and social network on Facebook and right now Facebook is making me look like a damn fool. This is why people will move on to the next big social network if Facebook doesn't start caring about their users.

    lthornton 3/29/11 2:22PM
  • WHAT customer service? Pfft. Haven't been able to access FB for 12 hours now and haven't been able to find any freakin' way to find out WHY.

    ptmagi 3/29/11 3:18AM
  • I as well am receiving the Account is Temporarily Unavailable... Your Account is Temporarily Unavailable due to a Site Issue. We expect this to be resolved shortly... Please try again in a few minutes.....

    It's been 2 Hours..... What Gives ? You can;t even get in to get Help and there is no Phone Support.....

    BUBBAZIMA 3/28/11 4:09PM
  • How can a guy who provides no tech support or contact information to his multimillion dollar corporation be named Time Man Of The Year.

    Zuckerberg, I have needed to get into my account for over a year now. I have sent many help requests through your help pages with no response.

    Quit hiding behind your web site and help your users wuth their accounts, I know you can afford it!

    Mike Dake

    mikedake 3/28/11 10:41AM
  • you really need a page to where we can actually talk to someone has a problem with their face book account. I can not get on my page and it is the only way I can talk to my family and friends since they live out of state . Please fix my page now

    Amy 3/28/11 6:39AM
  • I HAVE BEEN ON FACEBOOK SINCE TUESDAY JUNE 22.2010 9:23 PM. I SIGNED UP FOR FARMVILLE BY ZYNGA ON SEPTEMBER 19,2010 9:01PM. I SPENT CLOSE TO $7,000.00 IN REAL MONEY.
    I HAVE BEEN LOCKED OUT FOR CLOSE TO 8 WEEKS.
    I CANNOT TELL YOU HOW UPSET I AM.
    I MADE A MISTAKE IN NOT WRITING MY PASSWORD DOWN. I KEPT TRYING TO RESET BUT NEVER GOT A CODEE. I DIDN'T WAIT THE PROPER AMOUT OF TIME AND I DO NOT WANT TO LOSE MY FARM. I HAVE 6 OR 7 DOGS I CAN NAME THEM ALL. (ON MY FARM)

    PLEASE HELP ME I SPENT MONEY ON ZYNGA SUPPORT SO THEY COULD RESET MY PASSWORD BUT I THINK IT ADDED TO THE AMOUNT OF TIMES YOU CAN LONG ON. I NEVER RECEIVED A WARNING. PLEASE RESPONE SOON. IF YOU NEED ANY OF THE ORIGINAL INFORMATION WHEN I SIGNED UP. PLEASE LET ME KNOW. I EVEN PAID TO HAVE MY

    THANKING YOU IN ADVANCE.

    JOANNE KOVACS BENCO

    JOANNE KOVACS BENCO 3/27/11 7:57PM
  • A company this huge, with so much money yet so little customer service! This is truly immoral, unethical and illegal. I have been trying to get someone for a whole year now. I believe what I have placed on my site is my intellectual property, and thus I should have the right to administer it and have a decision as to what I want to do with it, keep it on Facebook or disable it. How does a company get away with such horrendous service? Because we who use it allow it. What if we all joined together and tell them, either you hire people to handle customer service calls or we are all going to deactivate our accounts on a certain day....and then we do it. I don't think there will be anyone at Facebook that will bother to take the time to read this or even act on my many emails that I have sent....too busy counting their money.

    Anonymous 3/26/11 12:23PM
  • i think its kinda of sucks that Face book has NO customer support !! do you really care face book or is your site a way for advertisers to get your info..every time i search something on face book i get tons of emails after wards ..Does Face book have control of their site anymore????? APPs dont work ..o and the status sucks you use to be able to see your status at the top of the page now you have to scroll down for your own status !
    whos idea was that ?
    COME ON FACE BOOK YOUR MAKING ALOT OF PEOPLE UN HAPPY ! maybe if you had a way to contact you you would know there is alot of upset people out here.. can you hold your ground if another social networks comes out ??

    johnny crombach 3/26/11 6:11AM
  • Wow, I just concluded possibly the worst customer service experience ever, with Facebook. So I own an advertising agency, I spend nearly $5000 on ads a month on the Facebook platform alone.

    For some reason, one day about a month ago, I go to create a new ad. I click the button and I get the "Facebook Error" page. I thought at first oh well, it's down for maintenance or something. So I check again the next day. Still not working, so I clear my browser cache as instructed on the "Support" and "Known Issues" pages Facebook offers for support. I did this but to no avail.

    I tried different browsers, different computers, operating systems, phone browsers and different ISPs. It wouldn't work anywhere on anything...for me.

    I asked my friend to see if the "Create Ad" page was working for him, sure enough it was. So, my first contact with Facebook, Veronica in the Business Department, was on Valentine's Day. I waited a few days for her reply, to find that she required a screenshot of the error screen, fine. I sent it and waited a week. After the week went by I emailed her back asking for an update. She said, "I'm sorry for the inconvenience, our tech department is working on it."

    Another week goes by.
    'Veronica, I still can't create ads, what's the deal?'
    "Our tech team is working on the issue, I'm sorry for the inconvenience."

    At this point I started to get a little aggravated, mainly due to the fact that on Facebook's Careers page there is a video explaining they have 900 ninjas, referring to their employees...so, I responded with a bit of a snarky remark.

    "Veronica, I see that on the careers page there is a video explaining you employ 900 ninjas. Would it be possible for me to get just one of those ninjas to work on my issue? I know the measly $90,000 that I've spent on ads has absolutely no effect on Facebook's financials whatsoever but it does affect mine. Is there anyway at all that I might be able to create ads by the end of this week?" (3-11-11)

    Her response:
    "I'm sorry for the inconvenience, our tech team is working to resolve the problem, I understand your frustration."

    Well, to say the least, I was expecting a bit more of an explanation. So, I just decided to keep my mouth shut.

    Another week passed and I checked to see if my problem was resolved yet, by click the button to create a new ad. And...it worked. I was happy but angry at the same time. Angry because Veronica didn't let me know the issue had been resolved.

    I emailed her to let her know the problem had been fixed and asked her why she hadn't emailed me to let me know.

    Her reply just acknowledged that the issue had been corrected and she avoided my question about why she didn't call me to let me know it had been finished.

    Wasn't happy with the situation at all. I understand that problems happen, and when you have 500 million people using your website, it can take a while to find and fix a problem that only effects a small number of people. But I strongly believe that Facebook doesn't at all understand the concept of customer service.

    jpeak 3/25/11 9:06AM
  • this is \Anthony Johnson from the and use to play basketball for a well known PRO BASKETBALL team.now they have on there customers support that there is a number to call but there is nobody there to work to even answer the call for customer support.now i have more than 15000 customers in various venues that alot of my info is on facebook so i can reach them.now my attourney has advised me that i have grounds to sue becuse i am out of alot of money and that i can recoupe that from face book for false advertiseing and i think that it's right to do so but i want to give facebook a chance to correct the prob.but if they don't i will head full steam to correct the loss of income fromm facebook.how can u make more than a billion dollars a year and not have someone there to answer the phone incase there is a problem?cheap is all i can say because it's a down aconomy and people need work.now i have customers that are out of work and they can't feed their people so everyone suffers because they say they do one thing but they don't.i will only except facebook and prob fix on email from where i sent this from but only there now i have more that 30000 friends on facebook and in there clause they can change what u say.now how do we have a doulbe standard on what we say when this is facebook and the rteason why we are on here is because we want to get our point across but they will change what we say if they don't like it? I AM VERY SEROUS ABOUT THIS.IF I WANT TO SAY SOMETHING AND I PAY FOR A SERVICE THAT WILL CHANGE WHAT I WANT SAY THEN WHY AM I PAYING FOR IT?TO ME U ARE A CROOK.

    Anonymous 3/24/11 3:42PM
  • Facebook has the worst support I've seen. I was hacked by scammers using a key-logger on a public computer. I changed my facebook password and reset my email, but facebook locked me out of my account 3 days later. It's been three days and I have completed their stupid verification process three times to no avail. I'm really worried I'll never regain access to this page and it will just exist with no one controlling it.

    cy07 3/24/11 9:20AM
  • I been tryin to get a hold of facebook for 8 mouths now my father larry a king was murdered in july of last year.he has account with facebook.i get nothing.i need to have facebook take his account off the web.

    Anonymous 3/23/11 8:19PM
  • My son bought facebook credits for his game twice but we are still getting charges on our card. We've had at least 11 additional charges and i cant find help from ANYONE ANYWHERE to have them taken off my card. Who do I contact. None of the phone numbers work. Noone has called me back or emailed me.

    Anonymous 3/22/11 9:19AM
  • Facebook has WAY too many ads, it's impossible to load, takes WAY too long to go from page to page, always tech problems with the games.. if you're going to put all that crap in the pages you better have the means to keep up with it! I HATE facebook now!!!

    danagail56 3/20/11 9:22PM
  • Is there anywhere to get in contact with someone at facebook about an idea for a new tool/module ?

    I am a 30 year system analyst that has a unique idea that I believe would be a great addition to the current facebook. I think it would bring even more people to join facebook along with getting the current members to use it even more.

    Any help in getting me an email address or a phone number would be greatly appreciated.

    If anyone from facebook wants to get in touch with me, I can be reached at
    davek322@live.com

    Thanks

    Dave Kollar 3/20/11 3:24PM

  • I have had nothing but trouble keeping my facebook account open. If I made any little error, they shut my account down. And when I try to reactivate the account, I get a message telling me to sign in to www.facebook.com. The problem is, I can't sign in at all, because they have my account locked out. So, I can't sign in to get the problem corrected, because the problem is, I can't sign in. To all my friends on facebook, I'll see you back on Yahoo, G-mail, or Hotmail. Certainly not Facebook.

    gemiam 3/20/11 5:06AM
  • i have tried the help section offered.. i have had my credit card charged 6 diffrent times in a matter of 5 minutes. for fb credits. now when i enter the games that i play all of the credits that i had built up in those games say 0 but there is not a help button for this issue other then to dispite the charges to my card which i have hours ago and still no response from facebook

    crazyssin 3/19/11 6:45PM
  • if you put a phone number up you could at have someone the phone to help us i bought to much treasure island cach and needed help to change it and know would answer

    mseele1@msn.com 3/19/11 3:30PM
  • They need a real customer servie number with real people you may speak to. Their help center is HELPLESS. I have left messages but have not received a response. Someone is using my name. I must continually contact friends and tell them it is not me. I wish someone would start a class action lawsuit against them. I would love to participate.

    faceless123 3/18/11 8:11PM
  • After trying 3 times to reset my password, after Facebook stopped recognizing the password I had used for months, I've been shut out from obtaining a password reset. During this process, I received invalid codes for reset and also a message that the reset function was not available and to "try again later." Nothing in the Help Center addressed this type of problem and - of course - there is no phone support. Facebook SUCKS in customer support. If Mark Zuckerberg is so damn smart, why can't he provide real tech support for Facebook? If it's about the money, he could charge, just like all the other computer software companies do these days. Also, I don't get why my password stopped working all of a sudden, after working for nearly a year. I think their new format screwed things up - truly!

    ALE 3/18/11 10:02AM
  • yea i think it is pretty crappy when it says zygna is the one you contact for customer support but when you call them about a charge it is facebook that is responsible. now i have to to my bank and file a illegal charge so i can get my money back from the jerks.. i am done with purchasing anything else on zygna on facebook. they can stick it up there backsides. this is bull...

    dalejr88 3/17/11 10:19AM
  • Facebook is showing me more and more why they were just in it for the success of the business and not for the concern of the people who made this company what it is.!!!! I have been trying to get an issue resolved with my account and can't get ANYONE to help with this issue. I wasn't familiar with FACEBOOK and setup an account, once I realized that I made a mistake with what I was doing, I deactivated the account to ensure I set it up correctly. When I tried to enter the information that I actually wanted, this piece of @#%! company kept telling me that the information already belongs to another account and that account is ME!!!!! So obviously they dont give a DAMN about the people using their website!!!! A PISS RICH COMPANY because they obviously aren't poor!!!

    TONY

    Anonymous 3/17/11 8:58AM
  • Don't know what happened to "CHAT" but was using it over a week ago "POOF" it doesn't work anymore. This was working really good for awhile. Zynga did their customer service maintenance and it disappeared. Have been sending emails and no response. FIX THE PROBLEM!!!

    Anonymous 3/16/11 11:09PM
  • REALLY BAD IDEA TO HAVE A CUSTOMER SUPPORT PHONE NUMBER LISTED W/NO CUSTOMER SUPPORT TO ANSWER THE PHONE, OTHER THAN A RECORDING THAT TELLS YOU SOMETHING YOU ALREADY KNOW THEN HANGS UP ON YOU. BELIEVE ME, I KNOW WHERE THE "HELP" CENTER IS LOCATED & USED IT MANY TIMES, BUT FOR THE SAME ISSUE THAT I'VE SENT IN A DOZEN TIMES HAS YET TO BE EVEN RECOGNIZED MUCH LESS RESOLVED......THAT SUCKS!!

    Anonymous 3/16/11 12:28PM
  • I was receiving mobile notifications on my HTC HERO forever and the last 2 weeks I haven't got any. I've gone to the settings> mobile and when it comes up it says OOPS...something went wrong we're working on it or some crap like that. For 2 weeks I have sent a dozen messages, questions, inquiries about the issue & have got NO HELP.

    Kristi 3/16/11 12:15PM
  • I;ve been on Facebook roughly a week and already I cannot access my account and customer service is non existent which has me considering deleting the service if I ever manage to get back to the page I created on Facebook. This has been a highly irratating experience and will not recommend and will in fact deter anyone from signing up with Facebook in the future. I really don't see why anyone would want to deal with the hassle of dealing with password issues. If you have too, your out of luck and will probably never be able to delete information that is permently locked in due to the fact you can't log in due to password issues that seem to be almost impossible to reset. Yes, follow there little instructions and go to there waste of time help menu only to be back in the same situation you started with and continue to be frustrated, I could go on but it's simply a waste of my time like Facebook.

    Anonymous 3/16/11 11:58AM
  • It really upsets me that there is no contact information for facebook. I don't appreciate the changes that they have made lately where when you log in to your profile all you see are advetisements on your profile rather then your profile. IT SUCKS.. they should have kept all the advertistemnts off to the side like they did before rather then posting them all over your personal profile page. I am not sure I will use facebook much longer because of this. And the fact you cannot complain to someone ticks me off even more!
    Sandra

    Sandra Lynn 3/16/11 11:43AM
  • If there going to post a phone number they need to post one that someone actually will answer, since its a customer service line!

    Chuck LoBello 3/16/11 10:44AM
  • very upset. information given me did not work & I didn't get assurance the $40.00 was not credited back to me

    jlovgy@aol.com 3/16/11 10:41AM
  • i try to log in and i know my password cause i'm not a dope. we unplugged computer for painters and when repugged it let me in fine and we had to unplug for rug people and now it asks for my pass word and its sends me form letters and now says i ve tried too many times to log in or change my password , no help desk , no email no phone. just that stupid page with 100 questions that when i say doenst hep it send me instructions which i follow and it tells me 2 many attempts wtf?
    i'm a disabled 3 star marine genaral and i fet 500 emails a day from people who worry cause thet dont see me on facebook , can any kind sool tell me what to do before i call the JAG in washington and make such a mess of this that they might shut facebook down till they open a help system that helps. trust me 34 years as a marinine and the JAG will stomp on facebook but i dot want to hurt other people the way face book hurt me. oooooh rah

    dennis collins 3/15/11 4:28PM
  • Facebook's support is manned by "bots" that can do nothing more than respond with a generic letter. Facebook does this for a reason. It is far cheaper to man the site with "bots" than to actually have to pay someone a salary.

    HolyFuck 3/15/11 1:39PM
  • I am trying to get into my account and my son changed my password because he is mad at me and there is no way to get in touch with anyone?? no one to talk to about this

    Gladys 3/14/11 8:53PM
  • Facebook says that we control our own security but I have "only friends" marked on my privacy and it seems that one of my friends posted on a local TV station's website and if you click on her picture you get her entire facebook page and full access to all of her friends complete facebook pages. So much for privacy. Anyone who accesses that TV station's website can see hundreds of complete facebook pages. So I guess the lesson is choose friends who do not post to public sites or get rid of your facebook - there is obviously no one at Facebook to talk to this about.

    Anonymous 3/14/11 2:14PM
  • Alright, I got hacked. and that Person Deleted my Email..Facebook account. What the hell? I need help. But,
    NO NO NO. We don't like phone's, Send a email But wait, YOU DON'T EVEN RESPOND.
    Rediculous.

    WhatwouldHannahdo? 3/13/11 5:29PM
  • Facebook is full of crap, you can't get any help in the help center, you can't call facebook. you can not talk to a human, they will not email you back. whats the deal. I had an account and can't get it back, but yet they charge my account until i closed my card.. I am so pissed that i can't get help.herre they are the largest comapny in the owrld and you can't get better help than they offer. I have spent a lot of time and money on games I played, Everything gone. whole account gone. it says my email doesn't exist

    kaliopy 3/13/11 10:25AM
  • Facebook does not offer customer support but they go into your banking account and charge you for credits that you do not purchase. Oh yeah thats real slick how facebook is able to take money from you and there is no way to contact them. And yes they will send you an e-mail saying they will debit your acount but they never do after that no matter how many times you try and contact them they never respond back.

    Unhappy 3/12/11 3:19PM
  • its a shame there is no one you can speak to, to help you retrieve deleted information on someone that you deleted without realizing that i needed that info before i so stupidly deleted it. this is suppose to be "MY" account and only mine. so with that being said, facebook does not stand behind their clients. i know all information is bound to be kept safe, you would think with your own personal information that they ask of you , they could at least contribute something back.

    carolyn jenkins timman 3/12/11 3:19PM
  • So here is the problem I am having with facebook. I am a 30y/o mother of 2 small children and I have returned to college, so there never seems to be enough hours in the day to do anything. Unfortunately, one of the things I have been laxed with is checking my bank statement regularly. On 3/4/11 I made a deposit to my checking account, the following monday I attempted to use my debit card at an ATM, it was denied due to insufficient funds. So I pulled up my account online. There were multiple charges to facebook made on 3/7/11 and 3/8/11 in increments of $10, $20 and $40. Furthermore, when I made the deposit on Friday my account had a negative balance even after the deposit. I back tracked to all charges, and there were multiple other similar charges made on 1/12, 1/24, 1/25, 2/4, 2/14, and 2/22 in addition to the ones on 3/7 and 3/8. A grand total of over $900 as well as NSF charges in excess of $350. I checked my facebook account to see if I could track the charges. Nothing. I started running logs on my computer, noticed that there were records of internet connections during times that I was at school or during times I was sleeping. I had a multitude of spam emails that were sent from my email. I suspected someone hacked my computer through a wireless connection. I put a hold on my account, canceled my debit card. Beefed up my computer security, secured my wireless network changed all my online billing back to paper billing and a multitude of other security measures too numerous to recall. I contacted FB via complaint form since that seems to be the only way to contact them. They sent a response requesting more info so they could investigate. I submitted it promptly,after 24 hours of no response, I began sending multitude of emails with no response, I met with bank to start investigation for fraud, reported facebook to the better business bureau,and contacted an attorney that is handling multiple class action suits against both Facebook and Zynga. I was not too happy with my bank either, considering I have fraud protection on my account yet it was still allowed to be charged all these charges without verification, putting my account overdrawn in excess of over $700. My account is now completely frozen pending investigation which the bank says has a resolution deadline of 3/18/11. When I ask how a resolution could be met without a means to contact facebook, they responded by saying that I wasn't the first customer to have this issue with FB and that they had access to 1-800 numbers attached to the charges to be able to contact them. That infuriated me more because if other customers have had similar problems, all the more reason the issue with my account activity should have raised red flags. So I finally received an email from facebook this morning. They stated that it wasn't a case of fraud, but more like a case of someone I know or someone in my household that made the charges. But they couldn't give me a name or email of the account that used my debit card because it was against their privacy policy. They stated I had to contact the person and ask if they made the charges. And that their records show that my card was removed from that persons FB account on 3/11/11. So according to their terms and conditions a refund would not be given. First off, their privacy policy states that they can and will give user information if giving that information can prevent or help to regain a loss of funds. Secondly, the information was not removed from the account, I think it was more like additional charges like their verification fee(equal to amount of each charge)was attempted to be charge and it couldn't be cause the account is frozen. My account info has not been given to anyone other than through a security breech on my PC. No one in my household would have been able to access someone elses profile and then procede to enter my debit informaton and make charges. If they are implying that I did it myself why would I put myself in this much of a financial bind and all the trouble this has caused, when I am in school with 2 kids and on a fixed income. I need every cent of the money I have. And if they are implying that my 2 y/o or 4 y/o were able to create or access a facebook profile then procede to enter my bank info and then procede to make charges in mafia wars(they stated that's how the charges were made in the email) then I need to start contacting someone to give them genius status. I have forwarded the email to the bank. It is just amazing to me. The email they sent seems to be a preformated document that they send to all users with unauthorized charge issues, because I read a few blogs in which others with similar problems copied and pasted the email from facebook onto the blog page, and it was the exact same word for word as the email I received, the only difference was the name of the game app that was used. Mine said Mafia Wasrs, the others that I read had either Farmville, Pet World, or Cafe World. I have never played any of the games offered on facebook nor do I know the first thing as to how they work. I wonder if I can contact Zynga and have any information given, in regards to this. They have a customer support center that you can actually speak to a real person through.

    disgustedwithFacebook 3/12/11 10:54AM
  • I decided to upgrade the security on my Facebook account by setting my account to login through a secure connection whenever possible. Then later, when I tried to access my Graffiti app, I got a message saying I needed to disable the https secure connection in order to access the app. I clicked OK, and suddenly Facebook logged me out and displayed a message saying the security of my account was compromised because it did not recognize the computer I was using.

    I tried to log back in and it said I had to complete a series of security verifications first. One of which was to answer the security question on my account. It asked me who my third grade teacher was. Well, I couldn't remember her name, and I didn't even recall setting this as my security question when I first set up my Facebook account years ago. After thinking for a while, I think I remembered my third grade teacher's name but couldn't recall the correct spelling, or what punctuation/capitalization/abbreviations I had used when setting the question up (mrs. mrs ms. ms miss Mrs. Mrs Ms Ms. Miss -- which one had I used?)

    Anyway, I wasn't able to enter the security question properly, and I can't keep trying because the system locks me out for 24 hrs. after only a few tries. The automated account recovery system only provides me the option to reset my password, which I did, but then the system still requires me to answer the same security question, so resetting the password is not helpful. I am not given the option that supposedly exists to "use a friend to recover your account", so that is not helpful either.

    Furthermore, Facebook offers ABSOLUTELY NO CUSTOMER SUPPORT. Their "Help System" consists of a bunch of pre-scripted answers to generic questions that do not offer actual solutions, but instead refer through a loop of related questions without actually addressing your problem. There is no actual help provided by a live person when you have a legitimate problem like mine. Indeed, there is no way whatsoever to contact an actual Facebook staff member to provide support with using their service.

    So basically, I am screwed in ever regaining access to my account. My account was declared as "compromised" through no fault of my own by a bug in the Facebook system. And because I can't remember exactly how I punctuated the answer to some obscure security question that I entered years ago, I can't recover my account through the automated system. And there is no customers support whatsoever to help me with this problem.

    Facebook really has a terrible security system in place. Aside from the obvious bug I discovered, the system is further flawed because I am only given a single security question to answer. Any legitimate websites that I have used before (secure government sites, etc.) provide the user with a number of different security questions; in case the user forgets the answer to a couple of them, at least if they get one right, they can still access their information.

    Furthermore, Facebook needs to offer some kind of customer support. It is ridiculous that a company as large as Facebook thinks they can get away with offering absolutely no real customer support. They have millions of people using their heavily flawed software (not to mention a hoard of untested third-party apps), and they are dodging the responsibility that comes with supporting such a large customer base. They are happy to leech dollars off a naive and unsuspecting populace while not wanting to pony up the dough needed to run a customer support center. Such irresponsible practices only show how little Facebook values their customers. If they don't clean up their business practices, once the wave they are riding of people trying out the latest fad dries up, they will quickly find themselves in a downsizing situation.

    Anonymous 3/11/11 4:22PM

  • I thought this was happenning only to me but I see now I am having the same problem as the rest of you for over 2 weeks already and I still can't get into my account it won't even let me change my password with the codes they are sending me. I would at least want to remove my pictures but I am having no luck with FB customer service. Can someone HELP???

    Cindy Worley Trull 3/11/11 11:48AM
  • Why has facebook become so slow? Everything i do on that site writing messages,viewing pictures,commenting,etc.) has a long waiting period before it moves on! It's tiring and upsetting. I'm getting bored with FB.I can't even contact a live person to talk to about this issue! Facebook your not on the ball anymore!!

    Anonymous 3/11/11 7:39AM
  • FB is a joke...i never used it but know plenty of people who do. I seen people use this site to put out lies and non-truths about people with no Repercussions. Now someone started a site in my son's name and there is no one to talk to. If there is going to be no oversite this should be taken out of use until something is done. There should be a phone number to call so you can actually speak to a live representative and make complaint's.

    Anonymous 3/11/11 4:18AM
  • My facebook account has been hacked, the hacker changed the email address associated with this account (also got into my yahoo mail account) so any "help" topic offered on the facebook help page is useless to me.... I DO NOT need for you to resend my password to an email account I cannot access... the hacker changed one letter in my email address and then spammed my entire friends list with an urgent message that I was mugged in the U.K. and needed $$....

    fedupwithfacebook 3/10/11 10:15PM
  • What is going on with Facebook? I have a business page. People are using it for daily contact and since they keep changing things on the pages I now CANNOT share or post anything on my OWN page !!!

    Why can't anyone get any answers from these people?

    Anonymous 3/10/11 10:05PM
  • My account was hacked the woman who is stalking my son (has done for 18mths), she has then used my account to abuse my friends and family. I cant get my account back and so far even the Police can't find a way to contact Facebook to stop the harassment. Usual thing, she has changed the password too often and I can't re-set the password.

    She is about to be arrested and then hopefully convicted of harassment, but Facebook are assisting her by not having proper means of contact. This is now going to taken up by our local MP and questions asked in the house (UK).

    These companies should not be able to operate without safeguards to minimise criminal behaviour. Facebook are the worst offender that I have ever come across.

    Bassman 3/10/11 2:59PM

  • I was being harrassed by another person about my holiday pictures. I ignored her and deleted her messages,then the next thing I know my account is disabled. She was harrassing me for a week or so.(9 mos after my holiday) My account was disabled for no apparent reason. They said I violated their rules which I did not. If they would go thru my profile and pictures they'd see there's nothin that violates anything. She even contacted a friend of mine on FB and was bugging him about me and my pictures. He wanted to know what the problem was,they were just pictures.(None of them were of her.)He was there with me on my holiday.

    The trouble maker is Maria DeVazier.
    But did they look into her misconduct? No.They just took her word for whatever she said and disabled mine.

    susie que 3/9/11 5:27PM
  • Why can't we have Facebook support over the phone? I was blocked from sending messages and I don't understand why. I was sending some messages to David Mohn's listed so I could find the right relative... So I sent some messages to try and confirm the correct one. I have never abused facebook and don't understand why I have been blocked..

    twarner 3/9/11 2:51PM
  • After being a FB user for over two years & paying into zyngas coffers to gain platinum status in Mafia Wars.....i find my account has been disabled ...WHY?....they say im a fake account...ive sent off my government issued id, but still no response from them.
    so now not only have i lost my account but they have my legal details.....something stinks with this company...are they gathering our info for dubious reasons.

    they asked me to send said info to prove who i am & they say they will delete it from there servers once they establish i am who i say i am.....but what happens if they dont even bother to check?....do my details stay on there servers.....in my mind this company is very dubious.

    Zuckerberg really needs to connect with his users ....or this company is doomed.

    surely when FB disables a user whos spent thousands of $ on an app that they host they must have some legal obligation to said user !!!

    YOURS ....VERY ANGRY & OUT OF POCKET !!

    Anonymous 3/9/11 11:34AM
  • i cant access my account,after i click one of the fbskins(robert pattinson) that i want to apply in my page.. what should i do? is there any mobile that i can be call..

    QUEENBEE 3/9/11 5:21AM
  • Its a billion dollar company. Give us some support for God's sake!

    chazzy1 3/8/11 8:48AM
  • I CANT BELIEVE FACE BOOK DOES NOT HAVE ANY CUSTUMER SEVICE. I AM VERY UPSET THAT I HAVE ALL MY PICTURES AND A LOT INFORMATION THAT I DON'T EVEN KNOW WHO IS RESPONSIBLE TO PROTECT THE CUSTUMER. I HAVE TRY SO MANY TIMES FOR 4 MONTH TO GET A CODE BY EMAIL TO GET MY FACE BOOK BACK, BUT I DON'T EVEN GET ANY EMAIL AND LESS TO GET INTO MY ACCOUNT. THIS IS INSANE, THEY ARE NOT RESPONSIBLE ENOUGH TO PROTECT ANY CUSTUMER AND NOT EVEN A CONTACT PHONE TO GET ANY TYPE OF HELP.

    HOWEVER, I OPENED A NEW ACCOUNT WISHING TO KEEP IN CONTACT WITH ALL THE PEOPE I HAD, NOW I CANT EVEN INVITE MY FRIENDS IN THE NEW ACCOUNT BECAUSE IS BLOCK WITHOUT ANY REASON. I AM VERY DISSAPOINTED ABOUT FACEBOOK, THERE IS NOT ANY HELP FROM THIS COMPANY, AND ANY SUPPORT BY PHONE NUMBER OR ANYTHING LIKE THAT.

    Someone has hacked into my account and hacked my password, there is not way I can get any help even with all those questions and answers the face book put in the face book web side. There is not any protection and it's not enough to protect people.

    If there is any posibility somebody can help from this page, please contact me at ariprettygrl2003@hotmail.com

    If I dont hear any help from face book, honstly I won't recommend this wed side to ANY BODY.

    Thank you.

    Ari Lezama 3/7/11 9:01PM
  • So, I just noticed and realized that FaceBook doesn't have customer service or any way for us to contact them. I've read a few of everyone's problems they're having with their accounts and whatnot and just would like to know exactly how those of you, whose accounts got hacked into, knew that it happened? A lot of people have been complaining of that happening to them - I just want to know what to look out for or whatnot.

    Also, I'm getting the ads on the middle strip of my 'Home' page on FaceBook. This has NEVER happened until recently. Not sure as to why all of sudden this is... And/or if it's FaceBook's site itself, causing this or not. If anyone out there knows or has an idea, please don't hesitate to let me know.

    islanddime 3/6/11 10:55PM
  • I have never gone through anything like trying to get help from facebook.
    I tried to reset my password and was told I couldn't try anymore.This has been going on for 3 days. I guess they can't afford to pay help for customer service. it would be better if they charged a small fee for their
    service then to leave you hanging like this.
    I can't stand co's.that have no live help!!!

    babs123@cox.net 3/6/11 8:41PM
  • This is ridiculous my account has been hacked. I can over ride the Hacker by changing my passwords and what not. But facebook has sent a unique code to my OLD phone number which I had years ago! Facebook is refusing to help I have photo's that this hacker can easily obtain! Fortuantely I have not put any of my personal details other than name and date of birth.
    Now I just want to get into my account to delete it. Facebook is good to communicate with family but their security us BS!!!

    This is ridiculous!!! 3/6/11 7:14PM
  • No human face to the operators of Facebook - maxed my password resets and its impossible to get on my account - Help Center no Help.

    Aggravating - now I just want to get on my account so I can delete it!!!!

    passwordless 3/6/11 6:45PM
  • My problem is I have searched Facebook's Help Menu and there was nothing on that menu to answer my question or help me out.

    I have extenuating circumstances...my aunt created a Facebook account last year. Well a few days ago she was in a serious car accident and is suffering from loss of memory.

    The family came to a mutual decision to deactivate her Facebook acount, among other things. Some things were easier to deactivate. My mother, my aunt's sister, called an 800 number for one of her websites and they closed it willingly and told us they were sorry for my aunt's condition.

    Facebook is different. I understand they protect against hackers and such, but I am not a hacker. I am her niece. I know her address, home phone, birthday, anniversary, everything except her login info she used for Facebook.

    My family and I are at our wit's end trying to figure out how to deactivate my aunt's Facebook acount. Can someone please suggest a way to help my family and I in this situation?

    My cousin suggested emailing Facebook, but they have no email, only the Help Menu which does not help in this situation.

    annieman001 3/5/11 4:09PM
  • Iv e read just about all of the complaints on this site. It wont do anyone any good to complain. Facebook doesn't care!!!!!!!!!! They will never be able to help you because there is no one in the customer support department that deals with any of these issues. It is non-existent!!!!! Your e-mails and support requests are futile. The company has has grown too fast to keep up with all of the members. And Mr. Zuckenburg inst going to spend a penny of his precious billions to help out a couple of thousand users who are being hacked or disabled. It is a drop in the Ocean. Lose 10,00 thousand users, so what, 100,000 users will sign up to take their place. But it will come to a head in the near future. I for one hope that the hackers find a way to take over so many accounts that the word gets out that no one is safe using this site.
    If anyone wants to vent about this issue feel free to send me an e-mail. We can exchange stories and maybe some ideas of how to get the word out that Facebook Customer Support SUCKS!!!! and Facebook, Mr Zuckenburg needs to be held accountable
    fandangletexas@live.com
    Put "Facebook Sucks" in the subject line

    Michael langlois 3/5/11 3:24PM
  • I have the same issue today. No help phone number for FACEBOOK!

    TerriWhodat Coffin 3/5/11 11:44AM
  • I don't think they really care to help you out. Its a free online site. Unless you're buying product from them... which you're not, then no one gives a ****

    waffekuy 3/5/11 11:01AM
  • i work for a customer service company who make SURE that their customers are happy i do about 200 emails a day. but getting no response from this website is total BS!!!! i cant view other peoples profiles status and my own! i cant open anything to view comments! putting it straight the only thing i can do is update my status. other then that NOTHING!!!! is this company so cheap they cannot hire a team of people to fix these issues? common! if i alone as a single call/email center rep take multiple phonecalls and respond to over 150 emails in a day. why cany u hire a small group of people. it will be people will start going back to myspace at least u could message "tom" regarding these issues.

    tashimommy 3/4/11 9:37PM
  • I have a friend that it will not show his name up in the buddies list on WPT Texas Hold'em...Was wondering if we could get some help with this problem?? Looks like it might be hard since a freaking multibillon dollar company does'nt even offer Customer Service... Dang dudes are you all that greddy??? Ty 4 being unhelpful so far!!!!!!!

    Anonymous 3/4/11 5:14PM
  • I am having the same problem with FACEBOOK and it's ineffective way of helping it's customers. I have never had such a problem with getting someone from a company's customer service dept. to help especially with a multi-billion dollar company. They really should be ashamed of themselves. I have also been locked out of my account and they keep sending me password codes that they then say are invalid, then it says I have tried to many times to use a password and locks me out again and again. They treat their customers like crap and it seems like they can get away with this. My account can be compromised on Facebook but, I cannot get on to even remove myself....total BS

    Barry Jaffe 3/3/11 9:00PM
  • Facebook suffers from serious double standards when they allow sites like Playboy to post photos of women in swimwear and yet MY photos which are completely safe for viewing are getting deleted. Is it because Playboy = $$$ for Facebook? What a bunch of hypocrites.

    Marilyn Snow 3/3/11 7:05PM
  • I need help with the "you have reached limit of password reset attempts" HELP PLEASE!!!!

    I am shocked Facebook has no customer service since the entire world uses them! I get an error that isn't covered on their "help" site, no contact forms, etc. They get a ZERO for customer service in my eyes.

    tiffanyspencer 3/3/11 5:00PM
  • YOUR CUSTOMER SERVICE STINKS!! YOUR STUPID SYSTEM LOCKED MY PROFILE OUT AND I CANT EVEN SIGN IN TO DELETE MY PAGE ALL BECAUSE YOUR STUPID SYSTEM NEVER SENT ME A TEXT MESSAGE TO VERIFY WHATEVER YOU PEOPLE NEEDED TO VERIFY!! THIS IS TOTALLY CRAP SERVICE!!

    TANZANIASEAFOODAND JAZZ 3/3/11 12:28PM
  • Appears I am not the only one with this problem. I feel they could simply tell us how to unlock this.....since so many have this problem. Has anyone tried just using a different Name, email, password ....thus being able to get into facebook. My friend says she can still see my pictures, messages, and leave messages.

    Anonymous 3/3/11 7:30AM
  • I must be somewhat lucky i guess, i did receive an email back from facebook regarding my problem, but really no answer as to why or how it happened. A friend request was sent to a friend of a friend, but i didn't send it. Was told fb had been having spamming issues the past 3 weeks and to change my password, etc. Said would contact me again--but nothing yet.

    kbak 3/2/11 6:49PM
  • it is a shame that facebook treat their customers the way they do. I been tryin to get on my acct all morning and it keep telling me my acct is unavailiable try again later. There is no live person to talk to at facebook cause they want answer,and no info about how to resolve problems with yourfacebook acct. Shame on facebook to treat their customers this way.

    ron ennis sr 3/2/11 11:16AM
  • I have been trying for over a week to get through to someone about my account. For heavens sake PLEASE answer this e-mail. Several days ago I was contacted by someone who was supposed to help me get back on. I was on and somehow got knocked off. When I tried to log back on, my password had been changed. My contact I give them some of my contact information, which I did. This person also told me not to generate a new account with any e-mail, which I haven't. For over a week now I have been waiting for them to contact me again with more info to get back on which they haven't done. I can not seem to get past the dam security stuff. I need help now.
    If you can't personally help me PLEASE give this e-mail to someone who can.

    redknight 3/2/11 7:32AM
  • This is crazy, a social network like FB does not have a contact e-mail for its customers. I cant beleive this. I expected a lot from FB. Now i have an issue and ther is no one to lay my complain to, its absolutely absurd.

    Anonymous 3/2/11 3:06AM
  • Hi, I am sooo frustrated with Facebook because I have been locked out of Facebook because I reached my limit of password resets. Somehow I messed up my password on a new computer. Now I can't access my account to permanently close. My info. is on Facebook and after spending over an hour trying their help center, I am still unable to access my account and no way to contact Facebook. I am discussed with Facebook and just want to close my account. If anyone at Facebook reads this please close my account. Thanks! Tonna Lee Bowling Proffitt-butterfly icon. YOUR HELP CENTER DIDN'T HELP ME!!!!!

    Tonna Lee Bowling Proffitt 3/1/11 5:01PM
  • Facebook customer "service"? There is no such thing. Why do we continue to subscribe to a site that offers nothing in the form of service? Are we that hard up to be on the internet that we will accept mediocre, at best?

    ktxqt1764 3/1/11 2:47PM
  • Gave my e-maila address to a friend in Nigeria and he sent mke an e-mail and I opened it. It asked me to join facebook and I e-mailed him that I do not have a facebook account, nor do I want one. A couple of months later, a friend of mine asked me who this man wasw on my facebook page. I told her that I do not have a facebook account. She e-mailed it to me and it was a picture of my friend in Nigeria. I told my Nigerian friend and he said that he did not do anyting and that he had heard of some fraud going on. Either way,I have tried to contact the fraud dept. to no avail. I have tried to fill out the repo9rt for fraudandit is difficult for me bacause I am not computer savvy.Eg. the URL address,(the standard unversity etc.) I have explained to them what the false username is and so on.Facebook seems to think that I have an issue with inappropriate subject matter. I am about to contact homeland security bacausse I do not know what this person or persns would try to convey on the internet. I am also going to my employer to loet them know. And of course, I cannot speak to anyone at facebook to help with this mattter. Sooo Frustrated.

    Anonymous 3/1/11 8:17AM
  • I don't know what Facebook does exactly but they sure don't help people with a problem. I have tried for over a week now to reach someone there by email and their help page, which is garbage and no one will respond to me. For no known reason I was disabled and don't know why and can't get into my account. I see from this that there is a lot of people having this problem beside me. Evidently they don't care about the people that has entrusted their account to them and they can just disable your account for no reason. I have sent over 14 emails to a black hole and yet to receive one answer from anyone.
    What are people to do as evidently they don't give a flip.
    Brenda Kafka
    North Carolina

    Brenda Kafka 2/28/11 2:48PM

  • The following is a complaint that has yet to be resolved:
    To Facebook customer support:
    On February 12th at 4:08am central time (according to my login page on Facebook) my Facebook login password was changed by someone other than me. I received a mobile text earlier that morning while I was sleeping showing a password change confirmation code.
    I didn’t see the text until I went to my computer Saturday morning around 10:30am and found that my password no longer worked.
    I also received an e-mail saying that this password change request came from a computer that was not normally used to access my account. Isn’t this a red flag on your end that someone other than me was trying to get into my account? I don’t understand why you allowed the password to be changed.
    I work very hard on my end to prevent hackers from taking over my account. I have been using a 20 character complex password that would be next to impossible to break. I don’t even type it in. I copy and paste it from a word document that is hidden in my documents on my computer.
    And still for the 5th time now my account has been hacked.
    I use Facebook to play Zynga poker. Since July of 2009 I have been playing and built my chip count up to 1.5 billion chips. This is what has made my account a target of hackers. They have hacked my account 5 times now. In the past 4 times I was able to restore my account and Zynga was kind enough to restore the chips.
    But now since I am unable to get my account restored the chips are gone. And I am putting the blame on Facebook for allowing the hackers to reset my password, change my e-mail address associated with the account, remove my mobile phone number, and apparently change my security question.
    Facebook states they are not responsible for stolen chips but I contend that it is Facebook’s fault that my account was hacked and therefore Facebook is at least partially responsible for the theft.
    To elaborate further on this complaint, I would like to say that the Facebook and Zynga partnership has created an epidemic of hacking of Facebook accounts. How? Zynga games, Zynga Poker in my case sells poker chips to their players. The hackers find the players accounts who have won sizable amounts of Zynga Poker chips and hacks their accounts, then transfers the chips to theirs or someone else’s account who has paid them money for the chips.
    Before I started playing Zynga poker I never had any issues with hacking of my account. And it wasn’t until around October of last year when my Zynga poker chip count got in the 800 million range that the hacking started. And none of the security precautions that Facebook or Zynga tell you to use has been able to stop the hackers.
    I contend that since Facebook has partnered up with Zynga games and Zynga games has attached a monetary value to the chips within the game that they are responsible for making their users targets of hackers. And by not putting in place adequate security layers to stop them, users such as myself are having their investments to buy into the game stolen. And Facebook takes no responsibility for this. They certainly are taking a percentage of the millions of dollars that Zynga Games generate. If Zynga wants to sell items within their games and Facebook is the gateway to get to Zynga games then Facebook and Zynga need to do something to better protect their users and quit turning a blind eye to problem.
    It makes it look like they don’t want the hacking stopped. When players get hacked, they must spend more money to get back into the game at any reasonable level. Its sounds like a great way to keep the revenue coming in.
    So in closing I am asking that my account be restored so that I can work with Zynga to get my chips restored AGAIN.

    Michael 2/28/11 2:02PM
  • i was told i have to provide a cell phone number.i cant do so,now they say i have to have a college account with an email. i have niether so i guess so long facebook.i have a fax #i would have sent you a copy of my birthcertificate.there is no reason for this.

    nickikelly68@yahoo.com 2/28/11 6:11AM
  • I thought this was happenning only to me but OMG im having da same problem for over 2weeks allready and i still cant get into my account it wont even let me do a new one im so mad cause i would at least want to remove my pictures but theirs no luck with FB customer service i mean who is behind all this can some one HELP

    Bonita 2/27/11 6:26PM
  • well facebook is about a joke. It keeps asking me for a new password and i did till it would not let me do it again and looked up numbers to call and they no longer do that and guess what understand why to many complaints.Now there no way to get support when you can not even log in.Have played there games for along time guess i lost all them to. yes they need boycoted.I even took it to a tech and he said thats facebook for you and i had no virus are anything.My friend has wrote you several times about this and gave you my e-mail address and nothing from you.YOU NEED TO TAKE CARE OF PEOPLE ARE SHUT IT DOWN WHICH YOU HAVE SOME OF US THANKS ALOT FACEBOOK not been able to get support in anyway

    dorisanncobb40 2/27/11 5:54PM
  • I do not want their help page. It is genric at best no really answers to solutions. I have been blamed for setting up a fake FB profile under my ex daughter-inlaw but she was the one who called me and told me that my new daughter-inlaw was the one who said I did this !! But did not and need to find out where this ip address that started this fake profile . I know my new daughter-inlaw did it because she wants to get me in trouble with her husband , my son. So I need answers as to how to find any info out . But they will not answer me this has been since last thursday ???? This is ridiculus why will they not help isn't this some kind of crime ??? If I have too I will contact the police and get them involved becuase this is not right. Please FB I need some answers ?????

    Anonymous 2/27/11 2:36PM
  • facebook customer support is an absolute joke! My account has been hacked and compromised with no way to retrieve any of my personal information, leaving all of my business out in the open for anybody to see but me. Sending an E-mail is not a practical way to find solutions to problems that could immediately ruin a persons life! There is far too much info out there for a hacker to get ahold of and cause alot of damage! Maybe its time to file a class action lawsuit in order to get an actual response from this multi billion dollar sham thats leaving us out there to dry! That may get them to hire people to act as real customer service reps!

    Mike1152 2/26/11 10:04PM
  • Facebook credits vanish no resonse from fb their customer servive sucks out of pocket and out of trust

    teed off 2/26/11 8:56PM
  • It is horrible. My account is compromised and no one will help me get the pictures, etc off my account and I can not get into it! Need to talk to someone who can help,

    tyler.perry18@yahoo.com 2/26/11 10:54AM
  • I have tried every way I know to contact Facebook to ask why all my relatives and friends have been removed from by site. If they are not going to address some customer service problems why do they profess to have customer service help. I think we should all revolt against their lack of caring and unprofessional behavior. I am Sooooooo upset.

    pjharding 2/25/11 7:38PM
  • This is unbelievable. I have been fighting with FB for 3 days for the same reasons as the rest of the posting. No access and no more password resets. Maybe its time someone started a class action suit against FB. They are holding us all hostage with our info out there for everyone else to access and yet we can't get to it. Who knows what FB may have put on there since we can NOT see our profile. They could put anything they want on there and we would never know unless someone who saw it and knows us would tell us. And then, we still couldn't do anything to stop it. Yep, time for a class action law suit. Maybe then, they will acknowldge us and fix the problem. Of course, by that time no one will want anything to do with them. Please have all your friends who still have access to their account let all their friends know what is going on and let FB know what is COMINIG.

    Becki

    Bek 2/25/11 4:16PM
  • You were no help at all. On yesterday February 23, 11, someone changed my password three time without my knowledge. When i tried to excess my account it wounld'n let me in. What am i supposed to do. When I ask the tech they wanted to charge me $38.00 for good faith.

    Anonymous 2/25/11 10:31AM
  • Facebook Will Not Even Allow Me to Confirm My E-mail Address to Even Get Started at All.
    And There is Absolutely No Customer Service to Speak of at All & I Have Been at This for a Couple of Weeks, as I Have Had Many Many Friends Invite Me to Join So I Finally Figured I Would & Wouldn't You Know I Would Be Stuck with Nothing But Issues & Alot of Wasted Time.
    And Besides Now I'm Stuck with an Empty Profile with My Name on It That Totally Misrepresents Me All Together & Is So Unprofessional as I Am Not Allowed to Edit It At All, and Every Time I Press the Help Button at the Bottom it Says Error ...
    And Now Tells Me That I Have Pressed It to Many Times & Am Blocked, Well It Goes No Where & If The Site Worked at All, I Wouldn't Have Had to Press It Now Would I ???
    And if It Ever Actually Gave Me Any Help ...
    Perhaps I Wouldn't Have to Be Here Wrighting This Right Now, So Thanx Alot Facebook !!!

    Anonymous 2/24/11 7:14PM
  • Not all people are computer buffs, cannot access my account, do not even have access to FB on line help, discover that there are no other way to find options to get back into my account...I am a technological idiot!!!who lives in a remote area 1000's of miles away from family and friends FB has closed the distance, without it..... Wish someone would come up with something better, just to give other options....I would happily desert FB....it needs good healthy competition maybe then its users will be treated better.

    HELP! HELP! HELP!

    Completely Deluded 2/24/11 2:56PM
  • How do you contact facebook by telephone. Their onsite help is useless.

    Jack Glabere 2/24/11 12:58PM
  • Customer service HA! WHAT A JOKE!!!!

    Anonymous 2/24/11 9:42AM
  • I have been locked out of my FB account for over a week now. I have followed each step and never received a reply back from FB. My account is still locked and there is no customer service for this company. Does anyone have a number that works to speak to an actual breathing human being at Facebook? Their on-line help center leaves a lot to be desired for. Us victims of hackers should not be treated this way. FB should be assisting by phone until they come up with a way of detecting and nuetralizing hackers. A great start would be denying people from Indonesia the ability to even open an account. I have been the victim 2 times now and now that telephone support has turned into a recording with a brief statement and then hang up, where will Facebook go next? I am very disappointed with the customer service they say they have.

    Jaded 2/24/11 8:10AM
  • The worst ever.24hrs cannot get into my acct. password does not change. Reset password doesnot work.Too difficult to change password, too many steps for one small word to change. no phone contact possible. LIVE person needed.

    Anonymous 2/24/11 7:19AM
  • Facebook doesn't understand the meaning of Customer Service. They have no avenue to speak with anyone directly and are completey unresponsive to written complaints.

    Unhappy Facebook User 2/23/11 9:14PM
  • seems a lot of us are having the same EXACT issues:

    Account Temporarily Unavailable
    No Access to Help Center to report issues
    Unable to access anything on FaceBook that will get us to somewhere that can help us.
    Accounts that have been deleted (or appear to be deleted).

    Can SOMEONE out there (who is reading this, yet can still access FaceBook) go into the help page and send them a LINK to this website with our thoughts/issues/complaints...

    PLEASE???? we can't get the messages to them. Can someone please send them a link so they know that there are a lot of people facing the same issue???

    THank You.

    Anonymous 2/23/11 7:46PM
  • My husband's account as been "wiped clean" too.... gone....

    and I can't access my account nor can my son access his account via computer. We can't get any other Facebook screen other than "account not available" screen (no matter how we try to access... no matter what link we use... and it's on both home computers, not just one computer).

    But I can access my account through my cell phone, and see that everyone else on my friends list is posting just fine.

    (I was able to see that my husband's account was wiped clean by viewing it through my friend list.... hubby's account is GONE....)

    What is going on????

    I sent a couple messages (via my cell phone, because we can't even access the "help center" through the computer) but haven't had one single response yet.

    Anonymous 2/23/11 6:16PM
  • I'm having the same problem as rick.Login issues that required a password reset but keep getting the same message.You have reached your limit of reset attempts . If you are still having trouble accessing your account.PLease contact us for assistance (how do you contact them,because that feature has been cancel)The help center do not help with this problem.CAN ANYONE HELP ME?jones.theresa59

    Sundae'teecee'Jones 2/23/11 1:13PM
  • All of the aforementioned comments, and then some. I have more to do with my time then spending endless hours 'resetting' my Facebook account, changing Passwords, and getting no where. When all these complaints get out to your advertiser base, I'm sure you will start paying attention!!!!

    Tony B.

    Anonymous 2/23/11 11:32AM
  • The following is a complaint filed to Facebook. I have also reported this to the BBB and TRUSTe. So far nothing from Facebook.
    To Facebook customer support:
    On February 12th at 4:08am central time (according to my login page on Facebook) my Facebook login password was changed by someone other than me. I received a mobile text earlier that morning while I was sleeping showing a password change confirmation code.
    The text read:
    From: 326-65
    Facebook Password reset code: gzXaCYYQh
    Or reset your password here: http://m.facebook.com/resetphp?c=gzXaCYYQh&ep=18172538093
    The text came in at 5:24am
    I didn’t see the text until I went to my computer Saturday morning around 10:30am and found that my password no longer worked.
    I also received an e-mail saying that this password change request came from a computer that was not normally used to access my account. Isn’t this a red flag on your end that someone other than me was trying to get into my account? I don’t understand why you allowed the password to be changed.
    I work very hard on my end to prevent hackers from taking over my account. I have been using a 20 character complex password that would be next to impossible to break. I don’t even type it in. I copy and paste it from a word document that is hidden in my documents on my computer.
    And still for the 5th time now my account has been hacked.
    I use Facebook to play Zynga poker. Since July of 2009 I have been playing and built my chip count up to 1.5 billion chips. This is what has made my account a target of hackers. They have hacked my account 5 times now. In the past 4 times I was able to restore my account and Zynga was kind enough to restore the chips.
    But now since I am unable to get my account restored the chips are gone. And I am putting the blame on Facebook for allowing the hackers to reset my password, change my e-mail address associated with the account, remove my mobile phone number, and apparently change my security question.
    Facebook states they are not responsible for stolen chips but I contend that it is Facebook’s fault that my account was hacked and therefore Facebook is at least partially responsible for the theft.
    To elaborate further on this complaint, I would like to say that the Facebook and Zynga partnership has created an epidemic of hacking of Facebook accounts. How? Zynga games, Zynga Poker in my case sells poker chips to their players. The hackers find the players accounts who have won sizable amounts of Zynga Poker chips and hacks their accounts, then transfers the chips to theirs or someone else’s account who has paid them money for the chips.
    Before I started playing Zynga poker I never had any issues with hacking of my account. And it wasn’t until around October of last year when my Zynga poker chip count got in the 800 million range that the hacking started. And none of the security precautions that Facebook or Zynga tell you to use has been able to stop the hackers.
    I contend that since Facebook has partnered up with Zynga games and Zynga games has attached a monetary value to the chips within the game that they are responsible for making their users targets of hackers. And by not putting in place adequate security layers to stop them, users such as myself are having their investments to buy into the game stolen. And Facebook takes no responsibility for this. They certainly are taking a percentage of the millions of dollars that Zynga Games generate. If Zynga wants to sell items within their games and Facebook is the gateway to get to Zynga games then Facebook and Zynga need to do something to better protect their users and quit turning a blind eye to problem.
    It makes it look like they don’t want the hacking stopped. When players get hacked, they must spend more money to get back into the game at any reasonable level. Its sounds like a great way to keep the revenue coming in.
    So in closing I am asking that my account be restored so that I can work with Zynga to get my chips restored AGAIN.

    Michael 2/23/11 10:41AM
  • I cannot access my FB acct. After following the advice to temporarily disable my acct. while FB "looks into it" I have not been able to get back in. I have tried every option provided by the useless automated messages and nothing helps. I can't get and nobody see my acct. to provide the URL, can't just change my password and NOTHING AND NOBODY is helping. Customer support for FB SUCKS!!!!!

    Anonymous 2/22/11 7:15PM
  • FACEBOOK HAS NO CUSTOMER SUPPORT...just a meaningless self-referential circle jerk of pages. I have a very simple problem (the accept changes button on my page to submit profiles changes doesn't work). I've just wasted an HOUR trying to figure this out. WORST CUSTOMER SERVICE EVER.

    maegabby 2/22/11 10:59AM
  • I am having a login issues that required a password reset after not recalling my password. Finally I got this message:"You have reached the limit of password reset attempts. If you are still having trouble accessing your account, please contact us for assistance" when I try to change my password. The "CONTACT US" link is no longer functional. The Help Center does not address my problem. Is there a way to contact costumer service by email? What do I do now?
    PLEASE HELP
    Thank you

    Rick 2/22/11 9:17AM
  • acebook service SUCKS,I've have issuse's dealing with log on for my account. been trying to log on for the past week.change password still cannot log on . I've in e-mails to close my account and no resultsfacebook is a very soory service in my book.

    Mack 2/22/11 8:59AM
  • my account has been lock from past 4 days..i have mail several times.i dnt get any responds..please help me to get back my facebook.

    queen 2/22/11 8:39AM
  • Whats this crap on my profile that says interests? I didn't put it there it was put by facebook and it doesn't make any sense. Why the hell is facebook adding crap to my profile that has nothing to do with me . I'm f-ing pissed this is bull. I could sue them for slander putting bull crap on my profile that has nothing to do with me. Why do they ask me stupid questions about my contact with them after this box. There is no contact info on Facebook anymore. I think they removed it cause they've had so many complaints about there stupid features. This was a good site a while back but they are slowly turning it into a piece of crap quickly I must say.

    ned yost 2/22/11 5:44AM
  • temporarily locked my account. that was just so disappointing! i even sent them the proof of my identity just as they requested but guess what? its been jurassic years and still no action! i want my godswar and frontierville!!!

    Anonymous 2/22/11 4:48AM
  • After agreeing to use https to secure my account they secured it allright, now i can't log on. I am in an endless loop of resetting password, veryifying captcha, checking mail account for code they send me and entering that and then they INSIST i change every other email password i have and won't let you leave the page unless you do so now I am locked out of my account that just sucks

    AND THEN YOU CAN WATCH THE VIDEO OF THE GUY IN SECURITY SAYING HOW GREAT IT IS BUT YOU CAN'T LEAVE HIM A MESSSAGE BECAUSE YOU ARE LOCKED OUT

    KCSUMMER 2/21/11 11:43PM
  • The site is great, where else can you connect, share info with all your friends and family at once. The site is FREE! Why do people expect top customer service when they get everything for Free! Do they expect FB to have a live body for their free members when they forget their passwerd. Please go to eharmony and pay $40.00 a month for top notch customer service. Thankyou FACEBOOK!

    awesome1017 2/21/11 6:41PM
  • Facebook customer support sucks...I've been locked out of my account, and they offer no help. I will not use Facebook ever again.

    schupart 2/21/11 2:05PM
  • How come that a company that is doing so well financially (unless I miss something) as Facebook can't "afford" to have a personal customer service representative at the disposal of members who need help?? Is it all about shareholders and maximizing profits? Maybe it's time to look at Apple's EXCELLENT personal customer service for inspiration!...

    Anonymous 2/21/11 1:29PM
  • Facebook does not care about it's users. There is NO WAY to contact them for help, to report abuse, or correct an error. This is almost certainly the most hideous example of a company that is based on profits and not their customers. I am seriously thinking of telling this social network where to go....but can't reach anyone to tell them!

    Anonymous 2/21/11 9:23AM
  • I just got this message from Facebook when I tried to reset my pastword with them - the message is:

    Your password could not be reset.
    · You have reached the limit of password reset attempts. If you are still having trouble accessing your account, please contact us for assistance.

    How can I contact them if I can't get into my account - FACEBOOK SUCKS! FACEBOOK IS VERY BAD NEWS - HELP - i WANT MY ACCOUNT BACK - THEIR CUSTOMER SERVICE IS A BIG DIRTY JOKE - THIS EMAIL CUSTOMER SERVICE REALLY SUCKS - I WANT VOICE PERSON TO PERSON CUSTOMER SERVICE BACK - SOMEBODY PLEASE HELP ME - MY EMAIL ADDRESS IS: moonbeam52@ruraltel.net - thanks

    Anonymous 2/21/11 8:22AM
  • My facebook account says "You have reached the limit of password reset attempts. If you are still having trouble accessing your account, please contact us for assistance" when I try to change my password. But i have only changed my password so much because it seemed to change by itself every so often and tell me my password wasn't valid, therefore I had to go through the process of resetting my password. However now it says I have reached my limit and when I go on the help centre, it doesn't help, as this situation is not a question which is answered on the site and there is no way of contacting or emailing someone with your own question. How do I contact someone or how can I solve my problem, as i would like to be able to access my account? Please help!

    Anonymous 2/21/11 5:27AM
  • Facebook help centre is of very little use. I have recently had my account compromised, and the password has been changed so I cant login. I have tried to reset my password, but when I try to use the temporary password I am informed I have tried to reset my password too many times, and to contact help. The help form is no longer in use and I am referred back to login help topics which don't cover my issue.

    Maybe if facebook was still about communities and not just about click/impression marketeering, the money they make forms using my informaton to create targeting marketing campaigns might keep the actual punters happy. Remember facebook? The internet is about users, and user experience - not about advertisers! Please restore proper support!

    candilawave 2/21/11 5:15AM
  • Your support service that you offer on your web site is a dam joke. I have been trying to reset my password for weeks and I keep getting the same answer that has not helped me in reseting my it. This is very fustrating. Can someone please assist me.
    Thanks

    Anonymous 2/20/11 9:17PM
  • THEY DON"T RESPOND! TO ANYTHING, TO ANY EMAIL, TO ANY HELP REQUEST.
    I have been trying to get my name, my actual real name registered and it won't accept it. I've used the so called 'help" section, made the complaint. 3 times, no response. For Gods sake it's my real name.

    OfficiallyNyalan 2/20/11 2:42PM
  • I'm trying to find out how to use the FB credits I purchased almost a month ago. It seems I have to pay again to use the credtis I already paid for and am unable to find anyway to contact FB directly regarding this problem.

    Donna Ha 2/20/11 1:09PM
  • i need to talk to someone on the phone to clear things up ..why cant i.....the computer system is NOT WORKING.....ray ethier at rayeth1@sasktel.net

    ray ethier 2/20/11 12:58PM
  • CUSTOMER SUPPORT SUCKS THEY LOCK YOU OUT FOR TOO MANY RESETS AND DONT TELL HOW TO GET IT FIXED!!!!!!

    Anonymous 2/20/11 7:28AM
  • My account was hacked. I changed all the passwords, settings and it appeared to be reactivated. Now it was hacked a second time using all of my new settings.

    Now I wonder if the emails are even from Facebook - and it takes them 4 days at a minimum to respond in a generic way. I feel completely violated and my friends are not happy to think their accounts may have been made vulnerable.

    A HUMAN Customer Service person needs to be involved - how can Facebook not take responsibility for system breaches and have a secure way to communicate

    Anonymous 2/19/11 4:37PM
  • I has been hacked on 15 FEB 2011, and my email was compromised as well, so i cant reset my password! The only way i can do is submit "Account and login email compromised" form and looking for helps from FACEBOOK TEAM! But there is no answer at all till now, even i sent 5 more emails to them! I feel hopeless and disappointed............. I willing to co-operation with them to prove my identidy, BUT NOBODY can talk to me! I had so many question mark??????? How they help us, How long they took for password recovery process?? Hacker will usually hack both facebook and email add, Then what should we do since we cant reset our password? The only way, die? Hacker take over our account? All i read was negative answer, I feel hopeless, FACEBOOK TEAM MAY NEVER solve our problem! I'm so sad............. Any positive experiences?

    Anonymous 2/19/11 3:33PM
  • I've been trying to set up an acct with facebook but they keep rejecting my last name, saying it's not an acceptable name to them. My last name is Jew, not because I'm Jewish but because my husband was Chinese and that's his last name. Their Help page is absolutely worthless and the customer support is like mission impossible 4! I received an automated e-mail, asking me to verify I was the legal owner of the e-mail acct. I responded but haven't heard back-that was 5 days ago! They allow all types of pix and content but they are discrimanating over a name? Can somebody please help me with this? Thanks

    suesacto 2/18/11 8:14AM
  • I have had my account disabled for faking a profile. But it is me! And I haven't done anything to warrant it. So trying to get a live person to e-mail or call....Not Happening!

    From the comments I see and my current problem, I would say this company is one I no longer want to be aprticipating in a program for "social networking" with.

    The frustration level is high and if I can ever get my account back, I will find every way possible to complain about this experience.

    jeanniekm 2/17/11 6:34PM
  • Facebook's support is NON-EXISTANT. I see lame posts from Pro-facebook weenies saying we shouldnt complain because Facebook is free... well... if it wasnt for "US" then then FB wouldnt be worth Billions! I havent figured out how but I WILL be getting a class-action suit against Facebook for various privacy violations. Maybe if you idiots paid attention to what your users wanted and not what you "think" we should have and actually provide real support then people wouldnt be so upset.

    Anonymous 2/17/11 8:16AM
  • it is ridiculously hard to change your password and it is also terrible not to be able to reach someone by phone to help with your password reset!

    anita ennis 2/17/11 5:25AM
  • I also find it very disturbing that when something as in your account has been disabled for reasons that are false due to any action of our own that I have no way to contact anyone for help on facebook. I used facebook everyday for the right reasons and one night after work I try to sign on and I receive a message that my account has been disabled because they claimed I was using a fake name. When I had all of my family members are my profile and also my contact information down to my home phone number, and yet I received nothing from them for them to check to see if what they claimed was true. I am very disappointed for the reasons I enjoyed using facebook and I would like to have my account reactivated if someone would take the time to contact me so we can resolve the issue. It is very diappointing that this multi-million dollar corp. does not have a live tech support, you would think they would to keep their business.

    lilswee4u 2/16/11 10:02PM
  • NO HELP RECIEVED

    Anonymous 2/16/11 12:23PM
  • I agree, worst customer service I have ever experienced. I haven't been able to import contacts from Netzero, site keeps erroring.

    Anonymous 2/16/11 11:25AM
  • I cant not log onto my Facebook account can i PLEASE get in touch with someone regarding these issues ASAP!! Your methods of solving my problems are useless I NEED HELP!!! I also feel Facebook is too big of a business to not have customer care or personnel to speak with.

    Fats100 2/16/11 9:50AM
  • I cant log on to my own facebook because they say their has been unusaul activity!! I want to check facebook! and I can't get ahold of anyone!!

    Anonymous 2/16/11 8:33AM
  • I have been trying to contact someone on facebook for the past three days and NO RESPONSE!!! I have been trying to log on my facebook for the past three days and I am denied! I want to know why! This has happened to me before, a mistake on your part. I live at home with my parents, my Mom has a facebook page and doesn't have any problems why do I. I have received no response from you! I have pictures on their that I don't want getting into the wrong hands! Friends are trying to contact me and I cannot respond! PLEASE RESOLVE THIS PROBLEM ASAP!!!!

    B 2/16/11 6:12AM
  • i have found along with a non existing help department rthat face book seems to have the following of a large number of pedoiles as having reject 19 regusst for "pictures of young girls" FB suppended my account and as usual no customer service!

    cBlackWolfDen@yahoo.com 2/16/11 4:41AM
  • Do you guys at facebook even know the words customer service at all? Well obvious you don't, thats why you have all these upset people/customers complaining about the same ordeal. You don't offer any help or solutions to your customers problem. Instead we are suppose to refer to you stupid help center page, which is a load of crap and is totally useless. All we want is a reply from you guys letting us know you have received an emailed from us about our problems. Is that too much to ask?

    yet another upset customer 2/16/11 12:24AM
  • Jean Johnson here again! I have posted before and my post is in clear view on this page. No Help has come to me! I have searched and complained on the help center over a week now. Going on two weeks shortly. I still have an account on facebook that I cannot access. I'm still being prompted to send my goverment ID'S and have sent them aprox. 7 times now without a followering e-mail as promised. Facebooks little info message still says they have me temporary locked because I said my account was compermised.(If this is true and they are protecting me)Why am I being harrassed to vertify who I am AND continued ro send my goverment ID'S that they are clearly not responding to.Question again: How long is facebook going to keep me locked out of my account? I am a customer! I am being treated like a crook! I have went through the most grueling experience of my life trying to get some answers here! Where is Facebooks Help for customers? Is it facebook that is recieving my personal info that I'm sending? I can not be for sure,because I'm not hearing nothing from facebook. Just small prompts and confusing small sentences prompting me when I try to regain access to my account. Some say it is a site issue,not what I've been told in these small prompts. Is it a site maintance issue and not a compermised situation? What is going on? I've tried to be heard? Are these post being read by anyone affiliated with Facebook customer services? Can you help me and the many others that need help on these issues? Where is actual HELP and communications for facebook customers? Where is a explaination that warrents what I have gone through this past week or so? I'm still here locked out of my facebook account. When can I access my account and when can I expect to be treated as a facebook customer?(I want acess to my account back.) I've proved who I am and where I am and I'm sure that a darn crook would not be trying to prove to you who they are. Crooks sneak in and sneak out and hide,they do not want any attention drawn to them. I want attention drawn to my problem with facebook and my account. All I want is what is rightfully mine. Jean Johnson wants access to her account and to her friends on facebook. Now...explain to me,what is wrong with that. Give me my account back! Unlock my account! Give me a live human being to talk to or to e-mail me. Not a computer sent message. A person with a heart! Give me instructions that make sense! Give me a slight interest facebook, in my situation as your customer. I want access to my account back! HELP! HELP! HELP! HELP!

    Jean 2/14/11 1:58PM
  • I too have tried to access my account with FB, all the same attempts as listed in the previous comments from others. If one cannot access one's account on the PC, how do we contact FB to let them know that hackers got ahold of my account?
    Frustration is putting it mildly as to my trying to resolve this issue.
    I have not received an email from FB, what business does not have a actual phone line to help in these type of situations when cannot contact FB by the internet.

    pattio13 2/14/11 10:42AM
  • UNBELIEVEABLE! In order to get an answer out of facebook... they make you go to JUST ASK and charge you $48 for an answer. Well c u later FB!

    Vanna 2/13/11 9:34PM
  • Facebook has the worst customer service EVER! You cant send in your own question and get an answer. You have to use their already made questions and answers which are no help to you if yours is different than what they have listed. Not using facebook anymore cos you cant get any help. No customer service. Still dont know why I cant send in a question & get an answer. Have the things you do concerning Zynga poker you cant get any resolution and no one has ever answered an email I sent (found the page by accident and never found it again).

    Vanna 2/13/11 9:10PM
  • I have tried to access my account now for 2 days. I was the victum of a phish scam and followed all the steps they told me to do, changed my password and still waiting to hear from fb to get back on to my account- this is very poor service- need to get back on to my account- IS THERE SOMEONE TO CONTACT. I WANT TO GAIN CONTROL OF MY ACCOUNT, HAVE BEEN DOING WHAT THEY SAY AND NO LUCK, STARTING TO REALLY PISS ME OFF.

    Anonymous 2/13/11 3:31PM
  • I have tried repeatedly to log into my FB account it says my password isn't correct so I've tried to change it, tried other passwords I use, no connect to FB. They have locked me out so I can't get into FB at all. My friends have given me the URL and it says the page doesn't exist. My email attached to FB doesn't exist and my name! The FB Billionaire B_____d needs to pay more attention to security and getting people some real support. I'm really tired of all this, I have tried to login for 3 days. This is unacceptable. I want this straightened out.
    Lynne Flanery and/or
    Lynne Erin Flanery

    Lynne Flanery or Lynne Erin Flan 2/13/11 12:17PM
  • Note: To anyone at facebook: If you are there: Please listen to me: I want
    access to my account back: The answer to your question is (YES) I have
    changed my password several times in the last week, trying to gain access to
    my account. 1.You say my password is wrong. 2. You say my account is locked
    because I said it had been compermised.(Wrong) 3.You want me to do four
    things including sending my username and url address sent by a
    friend.(Done). 4. The last few days,you ask for my goverment ID's and they
    have been sent aprox. (5) times with a promise of an e-mail from you to
    instruct me futher. 5. I have never recieved any e-mails. 6. I get an e-mail
    saying that this is nothing but a site maintenance problem and you do not
    know when it will be fixed.(My account is still there.) I want access to my
    account.(How long will that take?) It's been almost a week! (I am not
    getting nothing but continued prompts to send my goverment ID's.(I am Jean
    Johnson at jjohnson53@windstream.net. I am also Jean Johnson at
    johnsonjaen@yahoo.com . I am also Jean Johnson at jean5054@live.com . If
    facebook needs proof of other e-mails other than the one you sent this
    message to.(Redoing my password has not helped me regain access to my
    account.(HELP)!!!! Jean Johnson! (I have also RUN my Microsoft Security
    Program several times on a full scan.(There is no viruses on my computer.)
    (HELP!)

    Jean 2/13/11 11:13AM
  • I'm gonna keep reopsting this... cause I know it sucks to lose your account.

    I HAVE FOUND A SOLUTION!!! (Please pass this on) I was unable to log into my FB account for @ 6 months. My password was changed and when I clicked on the link to fix it I would never receive the email to reset the password... countless emails to facebook Support, with no reply.. I found out that Facebook is a member of TRUSTe Simply go to their website and fill out a claim against facebook, (read the faq at TRUSTe first) You have to clearly state in your complaint why FB is violating your online privacy. TRUSTe will give FB 10 days to reply and fix your problem. (I had an ACTUAL person from FB contact me and fix my problem within 7 days!!!!! A MIRACLE!! LOL PLEASE PLEASE PASS THIS INFO ON!! I know there are 100's of us out here in the same boat, It is frustrating and heartbreaking to lose all access to your friends and private info!

    Anonymous 2/13/11 11:01AM
  • Help? Does fb know the meaning of the word? I have been trying to get into my account for days now. I have done everything asked of me and nothing!!! I am fed up with them! Now I have a new account looks like old account gone!!! They are not as great as they think they are! I think it's time for a new vehicle to connect with friends.

    Nancy Collins-Corvino 2/13/11 10:44AM
  • For some reason FB decided to change my business page to a community page..They have a message at the top reading that if I think they made a mistake to contact them with the link they provide and they'll get back to me which of course they never do as I've written them about a dozen times. It's so unbelievable. I've now spent about $700 advertising with them. At the very least you would think they could respond to the requests they ask me to submit.

    Charlieabrahams 2/13/11 7:21AM
  • I am having the same problem. Right now I am on hold with Zynga's billing dept. just to find out how to get in touch with someone from tech. support. I have been on hold for a long time and I don't think anyone will answer. I don't even think it is a valid number. I think maybe I will call BBB and report them. I can't get any profile photos to come up and no one else is having this problem. There is no way to contact anyone at facebook. YOU WON'T BELIEVE IT!!!! SOMEONE ACTUALLY ANSWERED AND IS HELPING ME RIGHT NOW!!!! He is in the Billing Dept. w/Zynga. They handle the games on facebook. He helped me clear up my problem. Here is the phone number: 1-800-762-2530 I choose option 3 to actually speak to someone. Good Luck

    wieman351 2/12/11 10:02AM
  • customer service what cusyomer service?I haven't found any customer service on FB. A friend of mine who is new to computers and FB, she pressently tring to find the father of one of her adult kids, she created her FB page and when she put in the persons name it came up with over 1000 such people, so she started ask a question of them to try to find one person, evidently the FB computer system thaught she was harrasing one person, not asking a question of several, and cut her off cause of harrasment. on her e-mail page she found one that is a possable, but needs to get on her FB page to conferm and she is locked out. when she was locked out FB told her to send a text or cell phone number nether of which she can't do ( no cell and no text abbilaty ).

    Anonymous 2/12/11 1:34AM
  • Have been waiting 4 days now for an answer as to why I can't get into my account or reset my password the page doesn't come up to even change password . this keeps happening to my account every other month

    Karen Reeve 2/11/11 11:40AM
  • What customer service? I have been unable to log onto my FB account for two weeks. After going through all the steps delineated by FB online help, I still cannot get on. There is no way to troubleshoot with a live person, either by phone or by chat. I continue to receive e-mail and other requests from an account that I cannot access. I also cannot delete the account to start over without being able to log into it. FB makes billions off of a large pool of users and owes us, at a minimum, some basic support for problems interacting with its system.

    Skidmore 2/11/11 8:45AM
  • Why I have a complaint and you are doing anything for me.Facebook employees are delete my videos in the new feeds but do nothihg. Why is a complaint? Where you can break all laws all users and you can get away with this.The owner can go along with this breaking the rules or you can do this to users? Facebook is the disgrace.This is continues? I may have facebook people like my site, why your of one employee have hatred of me, but owner do not have disiminating policy.Where is the complaint or no answer?

    Facebook.com/WIbert 2/11/11 7:53AM
  • When you ask a question about someone hacking into your account you shouldn't have to pay for a answer. What is up with Facebook, no wonder people are suing them

    bubbaletta 2/11/11 7:39AM
  • What makes me angry, is they're always updateing the system. and while they are doing that, the gifts you have in farmville, and facebook disappears.

    I have had a few people send me items that cost them farm bucks, and they disappeared in less than a week.

    These were the valintine tree's, which I put inside of my ochard, they came back once, but then disappeared again the next day.

    This cost my friend $5 DOLLARS REAL MONEY.

    So she got Screwed out of $5 Bucks..

    There was NO ONE TO COMPLAIN TO, No One to Fix the Problem,

    Which Means if there are 500 Million Users,

    and Each of them Lost $5 dollars.

    500 million x 5 dollars

    is a lot of money they are screw people out of.

    Where do you file a complaint on that?

    I will never give these people money, expecially after this situation.

    Good Luck on Getting Help, because there is no one there to answer your complaint! EVEN WHEN IT RELATED TO THEM STEALING MONEY FROM YOU.

    ju-man-ge 2/10/11 7:48AM
  • why the hell facebook block my friend's request who had given the permission for block i know then personally so send the request what the fuch facebook doing in middle facebook have no rights to intrupt our friend's request its really disgussing and unacceptable .. really bad customer service

    Gangadhar Rao 2/10/11 7:10AM
  • bad customer services, block my account's certain functions without any reasons!

    wind612002 2/10/11 4:56AM
  • I also think the same:

    "Facebook customer service is NONEXISTENT! If you have a problem, like I am having now, too bad. Facebook doesn't care"

    Why? Is it so difficoult to have an email address and some persons to help to the users? I really don't understand.

    I'm afraid I will be blocked because I wrote this oppinion of mine :(

    the same as before 2/9/11 10:43PM
  • It is incredible, FB blocks me just becausr I found some persons of my sport club, of course several boys, and I marked them one by one, the result: I'm getting messages that I will be blocked for 4 days, the same happened to a friend of mine, he is blocked at the moment and he lost several contacts.

    Why is FB so paranoid? It is impossible to use FB as it would be normal, why is it a big problem to mark people?
    Of course there is no phone number, there is no email to suppport team, there is nothing. I am really very mad.

    tamashungarian 2/9/11 10:39PM
  • Facebook customer service is NONEXISTENT! If you have a problem, like I am having now, too bad. Facebook doesn't care about the safety or security of its customers, even minors. My daughter's account was hacked and we both tried more than 22 times to get the account shut down. Facebook DOESN'T CARE. She now is hospitalized for trying to kill herself because she is so upset.

    Anonymous 2/9/11 7:31PM
  • OMG this is horrible customer service. I was attacked by this bully and my page was deleted? Go Fig.

    Anonymous 2/9/11 1:37PM
  • I'm in the same situation as many of you, and it is SO frustrating! A hacker got into my facebook account and my e-mail on January 31st, changed my passwords, security questions, etc., so Facebook deactivated my account. Despite the multitude of messages I have sent to Facebook, nothing has been done to restore my account (today is day 9). I feel conflicted because while I am furious with their complete lack of customer service, I want back on so I can connect with everyone. I like the idea of filing a complaint with the BBB. Good luck everyone, and use STRONG passwords.

    J.L. 2/9/11 8:58AM
  • Someone hacked my niece's Facebook account, posting foul, racist messages and pornography in her name. Facebook cannot even be reached.

    No wonder harassment is so common there.

    inaccessible 2/9/11 2:44AM
  • with all the money facebook is making they should be able to have a customer service phone number for people to call. someone sent a picture to my account and my husband tried to open it and it automatically sent it to people on my friends list and will not let me delete the link out of my account

    Anonymous 2/8/11 2:37PM
  • Customer Service at Facebook is NON-EXISTENT. Despite following their e-mails, they never complete the task to restore my account (supposedly hacked). A complaint with the BBB.org has been filed. I have no other ideas on what to do to rectify this! They make the U.S. Congress look good!

    BA84 2/8/11 10:57AM
  • I've been waiting for THREE MONTHS for some help from a Facebook admin!!! It would only take about 3 seconds for an admin to fix my username, which was changed to something inappropriate by a hacker. (Facebook only allows you to change it twice, so I am screwed because the hacker used up my second time.) They are raking in billions but can't even provide minimal customer service. ... What's wrong with this picture???!!!

    Karen 2/7/11 2:43PM
  • Facebook is a piece of crap, I cannot get on to my log in page to chat with my friends. It tell me I have made too many attempts, to reset my password, which has proven not to be helpful at all. There is no help out there from Facebook!!!!!

    Anonymous 2/7/11 11:49AM
  • Facebook has no customer service. It is run by bots. The annoying block messages for adding people you do not know can be triggered by anything including adding people you do know, accepting too many friends requests in a certain time frame. The whole thing is jacked.

    MargaretChase 2/7/11 7:06AM
  • My account is ONCE AGAIN under some type of construction......the pathetic part is that no one else's is....none of my family or friends ever have this problem (just me)!!!!
    It makes me think that they are stealing my info!!!!! I will no longer be part of facebook they are very untrustworthy.....what other site do you know that makes it where you can't reach them? I think it's time to report the entire facebook company! If the site was down for so called "construction" everyone would NOT be able to log on!!! You are a piece of crap site....we should be able to contact you!!!!!! If someone is on my facebook going through my info I WILL SUE THEM FOR EVERYTHING!!!!!!!And yes I have my ways!!!!!

    Anonymous 2/6/11 2:10PM
  • Someone posted a nude photo on my facebook page and I received a notice saying my account is disabled. How fair is that? I did nothing and am being punished for it.
    I cannot find any link to talk to someone at Facebook about this problem.
    Tech support is non-existant!!!! The frustration is driving me crazy. I am surprised anyone stays with this social network, since when things go wrong, you are on your own. No fixes anywhere!!

    Peggy Sue Landick 2/4/11 12:46PM
  • I have been sending help emails for 3 days to the Facebbok team from their own HELP site. My wall page and profile page is blank. I have messages and can't respond to them. I sent them a screen shot twice and no answer at all. There has to be a better way to get help!!!

    bubsgirl 2/3/11 10:41AM
  • Same here. Password all of a sudden did not work, was sent wrong code and I get message my password cannot be reset. Morons work for customer support is my opinion!

    Maryhelen Rodriguez 2/3/11 8:33AM
  • facebook are crap, i have been trying for 6mnths to get into my account, they shut it down as they thought i was been frauded, and now no matter how i try i cant get in, ive done all.... they havnt even sent me the code. is there anyone i can phone... talk to a human being...

    Anonymous 2/3/11 3:59AM
  • There is no customer service complaint on service from facebook. Their website is tangenatal and hard to follow with zero conformation on passwords. ZERO.

    roxie95519@suddenlink.net 2/2/11 8:22PM

  • Anonymous 2/2/11 2:39PM
  • horrible no service I don't recivce text messages at all thanks facebook for fvcking us

    Anonymous 2/2/11 1:46PM
  • I am trying to reset my password because something happened when I tried to access my account on my iphone. Now it will not let me reset my password and I can get no help from facebook customer service. They don't need me so they just disregard any problems. Sure is a bad way to do business.

    Anonymous 2/2/11 1:08PM
  • I have been trying to log in to facebook since last night and when i click on log in it takes me right back to the log in page. now this is really getting on my nerves and there is not phone tech support. facebook is a billion dollar company that is owned by someone younger than me. now if something is not done to correct the problems that i have on there. i will do everything that i can to have his job. no one should run a business like that and not have not customer support or anything of that nature to not help anyone. Michelle Cargile

    Anonymous 2/2/11 11:44AM
  • i have been trying to get back control of my facebook account that has been taken over by someone i don't know and no one seems interested in helping me

    wwarnell 2/2/11 10:49AM
  • I would like a nunmber or email address i can talk to someone about facebook. I currently have a fake page and the person that did it is inboxing people saying horrible things. It is ruining my name. Thanks in advance!!

    Anonymous 2/2/11 8:32AM
  • To rate Facebook's Service would be inaccurate, because they have no Customer Service. When my account was suspended I received an automated email asking for information. I responded,and have not received a reply. There is no Customer Support department in their company. They have no email address, no telephone number.

    Dave 2/2/11 6:38AM
  • I logged in to face book and all of my photo albums were missing.Its been days and I filed a report with the help center.But have to got and email or any reply.Is there a way to get my albums back?Or and I out of luck?I am so sad ans unhappy with face book right now.I lost a lot of great memories.

    Ty Mui 2/2/11 12:42AM
  • My account has been disabled due to hackers... I cannot find any way to contact Facebook and it is not possible to reply to their e-mail that asks me to reply!

    marja meijers 2/1/11 10:24PM
  • The "Help Center" is a joke. It does not provide help.

    Frustrated in California 2/1/11 8:23PM
  • Facebook has the worst customer service that I have Ever dealt with. I had my Identification stolen, my password changed and email address changed and after many email contact attempts for customer service, I don't even get a " get lost " message from them. Some clown in Indonesia has hacked my account and Facebook does NOTHING!!!!!
    '

    Darrel W Lewis Jr 2/1/11 5:53PM
  • I am so frusttrated with the fact that there is no customer service - no one from whom you can get an answer concerning a situation. Forums are no help. I have requested many times to be permanently removed from facebook. So why do I get messages stating that someone wants to be added to my facebook? Ever since the first time I requested PERMANENT removal from facebook, I have not used it - several months. I have no idea what my username or password was. I hate the idea that my name is out on the internet without my permission. It's like an octopus with its tentacles reaching into every area of the internet with no way of chopping off the offending tentatcles.
    What is the fascination with a company who doesn't care about its users enough to provide personal answers or solutions?

    Keilana? 2/1/11 3:24PM
  • your really starting to build a bad rep what is going on that you refuse to have life people answer your phone .you created a system that millions love yet when there is a problem with it you let them down .I know that everyone has things to do but when you are in such a business you have to be on top of it .things are going hay ware people sending messages when not on and chats poping up when they have it blockoff for a time fix the thing now be human not machine.

    karencantrellculbertson 2/1/11 2:54PM
  • your really starting to build a bad rep what is going on that you refuse to have life people answer your phone .you created a system that millions love yet when there is a problem with it you let them down .I know that everyone has things to do but when you are in such a business you have to be on top of it .things are going hay ware people sending messages when not on and chats poping up when they have it blockoff for a time fix the thing now be human not machine.

    Anonymous 2/1/11 2:53PM
  • I have been logged our of FB for over two days now and have been sent two confirmation codes to get back in. I am very frustrated to say the least and having NO LIVE PERSON to talk to for customer support. Seriously!! I don't want to create a new account. I have been on FB for a couple of years now and am very dissappointed that I can no longer log on. Please contact me.

    My name on FB is Lauren Anderson VandeBerg.

    Anonymous 2/1/11 9:53AM
  • A facebook site has been created to cyberbully my 13 year-old son. This has been reported to facebook through their "customer service channels" on several occasions, and at one point had been removed. Now the site is back up. The person that created the site has threatened on several occasions to kill my son and is still doing so through this site.

    Anonymous 2/1/11 8:54AM
  • Facebook stinks & is unsafe.....I was hacked this morn & no tech support no person to talk to no one home.... I am finished with this.......over it and out

    Anonymous 1/31/11 6:42PM
  • Ok, Facebook ~really needs~ a customer service department! I have no bookmarks to access the games through, and there is apparently no way to add them. How can I play a game I can't get into???

    Reachability - zero, customer support doesn't exist
    Friendliness - Zero, because there is no contact available

    jden1 1/31/11 5:45AM
  • I am so frustrated, I am a disabled American war veteran. I use face book to contact my friends, The other day I could not sigh on I did every thing the "Help" center told me to do but still nothing, The confirmation codes will not work. I your company is going to be a millions $ operation It needs to act like it and consider a "Phone" Teck support for those who need help. at lot of people are telling me to go to twitter or face book but I would rather stay here just a little help pleas. John Day day8804@att.net

    john 1/30/11 6:07PM
  • Finally got a "security code" - it didnt work. Still locked out. Still cant find anyone who cares. No calls. No response. No help. No indicatioin that it bothers them at all. I really dont know why I bother, except for friends who I would like to keep in touch with. But there are other ways. This company does not appear to give a damn about its rep or customers.

    Thomas Hayes 1/30/11 4:40AM
  • This may be the most retarded company on the face of the earth. I currently don't have a Facebook account, but someone used my email address a few months ago to fraudulently open up an account. I discovered this when I saw their confirmation email and was like WTF!! I click on the link that says "if you didn't open a Facebook account". I am then told to "log in". How am I supposed to log in without an account. Are these people nuts? I have no use fore Facebook, but they're telling me I have to open up an account in order to tell them about fraudulent activity. Are these people crazy.

    Facebook Sucks 1/29/11 9:29PM
  • Why does Facebook pretend to have help, customer service or tech support when there are NO VALID PHONE NUMBERS for them, and they NEVER respond to any kind of written request? Their service is an absolute JOKE
    and they might as well not even have a "help"
    button.
    THIS IS THE WORST COMPANY that I have ever delt with!!!!!

    Judie Trujillo 1/29/11 6:34PM
  • It amazed me to find that a billion dollar company has no tech support by phone. Someone tell that little boy how to give back and employ some of the unemployed. I have been trying to reset my password and have been waiting for a code to be sent to my email address.ALL DAY!!!!!!

    Anonymous 1/29/11 4:23PM
  • I am very disappointed that there is no customer service to help a facebook user. I ran into a problem accessing my facebook account the other day and can not get "logged on". I did everything that I was prompted to do on the computer, but I still can not log on. I have been on "facebook" or a year and a half and do not want to sign up for a new account and have to "friend" everyone again. This is a lousy website, if you can not talk to anyone on the phone to help you. Very poor.

    Sincerely,
    Sherry Quinlan
    Sherryhq@Comcast.net

    Anonymous 1/29/11 1:44PM
  • I can't access my acount on facebook this is the second time this has happened to me for no reason facebook needs to make a way for us to contact them for help when this happens i paid money for things in farmville now it is taken from me by facebook. i think that is stealing

    gissele tohom 1/29/11 3:24AM
  • My granddaughter Emilee Glaza cannot access her account. She never received a message as to why her account was disabled. Please contact Stayce Kammerer Glaza this is her mother. When your help center does not help someone there should be phone support this is insane you cannot speak with someone on the phone for immediate resolution

    emilee320@att.net 1/28/11 8:53PM
  • Facebook is getting on my nerves!!!! I cant contact them because someone tried to hack my account and keep telling me to change my password. Every time I try o access my account it still keeps telling me to change my password!!!! YA'LL BETTER FIX IT NOW!!!!!!!!!

    Innocent Monique 1/28/11 7:23PM
  • last night i changed my password for some reason and i forgot it. i tried so many times Facebook has blocked me out of it and i cant get back in and the confirmation code wont work NOTHING will work and u have no real people on the phones. i have family on facebook and i need to keep in contact with them because of a reason please let me reset my password!
    thank you!

    Casey Byrne 1/28/11 3:23PM
  • My account has been hacked, and the person that hacked it not only changed my password but changed my email address to. My facebook account has allot of important information on it. That is the reason why i want to access my account as soon as possible. My account is currently disabled and Ive sent many emails and still no reply. please reactivate my account with the right email address. lil_miz.__Sw33tii@hotmail.com

    thank you.

    Anonymous 1/28/11 1:48PM
  • My Facebook account was hacked on Monday and a scam Email sent to all my contacts, both on Facebook and from my AOL address book. Person was clever and then immediately deleted my address book and changed the email account associated with the my Facebook account. Fortunately, several friends and family were online at the time he was impersonating me, reported it and my account was immediately shut down. Finallly was able to get a link to verify that I am really me, but have heard nothing further. And there are NO PHONE NUMBERS to actually talk to anyone. I want back in to at least retrieve the Email addresses of my friends, and I would like to remain on Facebook....don't plan on ranting and raving about the hacking, but I will tighten up my privacy settings. Thought they were already tight, but apparently not.

    VERY STEAMED 1/28/11 12:10PM
  • Dealing with facebook is the "WORST" experence that I have had since I have started dealing with computers!!!!Being an older gentleman, I won't expresss how I really feel! All that I'm tring to do is to get them to take my e-mail address out of their BILLION dollar system. These */-^+"s want to charge me money to take my address off of their site that I have NEVER used! What kind of #/*:! is this?

    Madd as Heck 1/27/11 8:01PM
  • I cannot access my account. It's going on 4 or 5 months. The owner of facebook needs to spend some of all that money he's making on customer service. Because they don't have customer service as far as I'm concerned!

    John 1/27/11 7:12PM
  • I have tried for a week to get into my account.Have done everything I was told what to do and nothing works and I never did get a security code. I just went through all of this with my e-mail being hacked and it was never corrected. The e-mail I have is a new account and I have not been able to get the old one deactivated. If I can't get the facebook problem solved I want to deactivate it too.

    Anonymous 1/27/11 2:00PM
  • I am very frustrate about the password ask again cause the problem mobile phone cause and so ask the password cant find too much change for password. no contact to facebook anyway.frustrate for code change other one.

    squindo1 1/27/11 12:35PM
  • After much reservations, I decided to export my contact lists to FaceBook. After previewing the invitation I made several edits (Most of which FB disallowed) to my profile so the invitees would know I belong to their organization. This involved several practice attempts that I cancelled prior to issuing the invitations.

    Once I was ready to do it for real, I find that I'm temporarily blocked for some indeterminate time for using the feature too often. Well, guess what? I cancelled each time so nothing was sent. It also notes that attempting to use the feature during while it is blocked (which they won't tell me how long it is) could result in a longer or permanent block.

    I've never seen an organization with such a high level of contempt and disregard for their users.

    JRA 1/26/11 3:09PM
  • I am locked out of my facebook account, facebook keeps telling they will send me the confirmation code to reset my password, I have received the confirmation code but it does not work. I've been trying to get in contact with facebook for two days. Facebook has absolutely the WORST Customer Service.

    anthonyk 1/26/11 2:44PM
  • I didnt know I have to pay for FB service since I dont have to pay AOL if there is a problem with my account. There are so much spam in my FB account such as crooks impersonating me and sending spam to my network. If FB is going to raise capital from Goldman and Sach and giving shares to the truly rich people with net asset of $10M, then I can get a sense FB do not care about customer service and to tighten up the spam that is so prevalent in many FB accounts. I don't mean to carp here but this is not typical of me to feel so dissapointed in a social network provider with such huge impact on daily lives and does not give their best customer services. I guess it is the rule: Big companies do not give a bleep about their their customers once they become a multi-billionaire operated business as a fact in today's world.

    seitchikd 1/26/11 12:55PM
  • I'm f'ing pissed. Locked out of my account and can't get back in. They keep asking for security code and telling me they'll send it to my email but they have'nt and I can't get on facebook. WORST, WORST Customer Service ever!!!!

    Cindy 1/26/11 10:56AM
  • I hope that someone will read this message and come up with a way to boycott Facebook. People who are thinking of joining this social network should know what a terrible company this is before it is too late. We are locked out, but all our information and friends are still on Facebook not knowing what happened to us. I want to gain access just one time, so that I can permanently delete all my personal information that is out there. I am sending email messages to my FB friends to let them know what happened. I have received some responses telling me that they are canceling their FB accounts. I hope that everyone who is on this complaint board will do the same with their friends. That would be the start of a full blown boycott. I have never been associated with a network or company with a non-existent customer service department.

    anonymous 1/26/11 9:30AM
  • Acoount was compromised cannot access cannot reset password cannot receive email for new password. Sorriest site for Customer Support ever seen. Once resolved will never use this site again. Wise up people.

    Anonymous 1/26/11 6:39AM
  • locked out for no reason no help with help nothing sent by the email dept from them sooooo lame

    evan stone 1/26/11 6:33AM
  • Does this forum actually serve any purpose other than to let people vent and compare Facebook horror stories? Has anybody ever gotten any help or even a response to comments left on this page? The creator of FB has made billions of dollars selling our statistical data so why do that spend next to NOTHING on customer service? I tried writing to their email account at abuse.facebook.com and and got a nice form letter back saying they had closed that email link and recommended going to the Facebook help page which was the first thing I did. I realize that FB is free but we DO pay with our personal data but we are not getting what we signed up for. It seems like fraud or "bait and switch" to me... anybody up for a class action lawsuit?

    Anonymous 1/26/11 2:42AM
  • This is the worst Support/Help site I have ever seen and on FB as well. I work in Customer support and if you cannot talk to a live person, chat or have a phone number to call it is very unprofessional. I am sure no one is watching this site as no one seems to want to help with the FB site. I am locked out...tried my password after a storm...know it perfectly. Said it was invalid....Tried to reset 2-3 times and now I am locked out from my entire account. Very unprofessional help page. You should be ashamed. Lets all go back to MySpace.com

    Anonymous 1/25/11 8:19PM
  • Yes, I had same password from beginning, went on vacation for a week and cannot log in, cannot reset. Now way to contact them. Some geek needs to man the phones, chat, or something. If I was a billionaire i'd hire a ubergeek to crash the site

    Anonymous 1/25/11 3:11PM
  • Same problem for me that it seems many others are having. I tried entering my password and it denied it so I tried to reset it and no confirmation code has been sent to me. Sent an e-mail request and the response didn't help at all. All other messages I have sent have gone unanswered. I would like to be let back in but no matter how many attempts I've made to try to contact facebook, I cannot get in or get them to reply with help or provide me with that darn confirmation code! Can anyone HELP! PLEASE!!!

    John Hansley 1/25/11 2:40PM
  • Well, where do I start. I set up a Fan Page for a client using a GMail account that was set up just for them. I got through the whole process, added some pictures and status updates etc. This was early December 2010. Fast forward to today. I was asked for the log in info so our client could access their Fan Page. So being vigilant I checked the email address and PW to make sure they still worked. They didn't... OK?? So I tried again, nothing, it (Facebook) keeps saying the PW is not right. So maybe I screwed that up, it happens. I checked and tried again, same response. Maybe I really forgot it (even though it is recorded in the clients file just for this reason). I went through the get new PW where it sends the code through to the email on file. Never recieved it, in fact I have tried dozens of times thinking it maybe just busy and still nothing comes through. This is really pathetic considering I have been reading comment after comment regarding this very problem. Facebook, just because you are worth 35 Billion+ doesn't mean you can just ignore the little guys and gals using your site. And because this is a paying client for me this makes me look like the bad guy. Too bad. Maybe somebody will come along and wipe the floor with you, providing something as simple as help that actually responds.

    Anonymous 1/25/11 2:07PM
  • I pushed the button for 10.00 and it didn't respond so I pushed it 4 more times once on the 20.00 I got nothing. I looked at my account and found you took 50.00 and gave me nothing at all. I want my money returned to my checking account.

    Anonymous 1/25/11 9:17AM
  • Face book has suspended my account until I take part in a series of "surveys" these are all spam and infested with viruses - webfetti being one of them how do I shut this down and access my account? Everytime I log back on it says I cant do anything my account is suspended, I have tried contacting the facebook support team and I cant get through - I cant do anything! as I did not complete survey and I quote "tray again" later... I do not think this is FB but I am super pissed as I cannot make contact and I refuse to pay these bastards who obviously have rigged FB to make money maybe they should go and take a spelling class grrrrrrrr My ratings are based on the fact that I cant reach anyone....anywhere!

    Tam 1/25/11 12:06AM
  • I changed my password today and had no problems, but later in the day when I tried to get back on (I stay logged in) it told me my account had been temporarily blocked and I had to complete several steps before I could gain access again. In step three I was directed to the Compromised Account department which in turn sent me an e-mail requiring me to answer three questions to verify if I was the owner of the e-mail account replying to their e-mail. I replied but they never responded leaving me in limbo. They offer no Technical Support by phone, so how do they expect a problem to be resolved by using their online help topics anyone can access which are vague and limited? Can anyone do anything about the instability of this site? This is very upsetting.

    sugarbooger62 1/24/11 11:40PM
  • A group of cyberbullies have actually made a hate group against me and they add people to it without them even knowing it. My friends and I have all reported it over and over but they do nothing to help. They also refuse to remove a fake account of me with a lewd word in the name!!! They simply ignore all complaints.

    Kyler Dunst 1/24/11 10:10PM
  • I am not able to log on. I requested to change my password after afriend told me that the e-mail I responded to which put a worm on my log in password.I received a confirmation code but YOU, facebook, willnot recognize it. What do I do? You do not answer E-mail or your phone or anything. If you wish to contact me. My E-mail is frontdor@aol.com. Or, contact me at my work.

    David F Dorrans 1/24/11 8:38PM
  • Have been trying to access my account. Seems MY password is invalid..BUT i didnt change it. I have tried to reset if but now it seems i am out of attempts !!!...Nothing from FB when i emailed them except the usual automated responses..Anyone out there know where i can ACTUALLY talk to someone...getting very p**sed off at this stage..

    Anonymous 1/24/11 8:09PM
  • Facebook recently changed its e-mail address from facebook.com to fb.com. I sent an e-mail to customerservice@fb.com and it wsas not kicked back but I have never received a response and I don't really expect to considering their history. I am filing a complaint with thr Office of the District Attorney Consumer Protection Unit in San Jose CA.

    mommabeasley2010 1/24/11 7:45PM
  • you have blocked out my account and i am unable to log on. i hacve attempted to contact you several times and haved been ignored. this is my last attempt. if nothing is done abouyt it now i will assume that you don't need me as a patron.

    herk38 1/24/11 3:10PM
  • I have been having the same problem with Facebook with not letting me in, saying I have the wrong password but they won't send me a code to get another one..........Come on Facebook!!!!!!!!!!

    Anonymous 1/24/11 2:05PM
  • I am trying to set up a business page and because I tried uploading my contacts from my personal facebook page, the business page now has my personal info and I tried to deactivate and start over but it wont let me. Please HELP!!!

    businesspagehelp 1/24/11 1:18PM
  • YES, IT'S THE SAME OLD STORY-TRIED TO GET THE CODE TO RESET MY PASSWORD AND NOTHING COMES TO MY EMAIL. IF YOU CAN'T ACCESS YOUR ACCOUNT THEN THERE IS NO WAY TO CONTACT THEM. EVEN IF YOU CAN THEY HAVE NO CUSTOMER SUPPORT PROGRAM.I AM TRULY AMAZED THAT THEY HAVE LASTED THIS LONG.IF I HADN'T INVESTED SO MUCH TIME AND MONEY IN ZYNGA GAMES I WOULD NOT CARE. THE FACT THAT THEY ARE UNWILLING TO PROVIDE SUPPORT FOR THEIR CUSTOMERS SAYS A LOT ABOUT THEM.

    svarlandk 1/24/11 12:11PM
  • same problem for me too. I tried entering my password and it denied it so I tried to reset it and no confirmation code has been sent to me. I want to be let back in! and no matter how many ways i try to contact facebook, I cannot get in! Help!

    Anonymous 1/24/11 11:36AM
  • My account has been comprimised and I've spent hours trying to find help and nothing..

    This is one of the worst companies I've ever had to deal with when I had a problem.. no emails no support board just plain BS all the way...

    Screw off facebook..

    David 1/24/11 10:16AM
  • ive been on here for 6 hours goin in circles ,im gettun dizzy who u contact or talk too guess no1 ha neways your customer service reallly and trullyy blows

    Anonymous 1/24/11 8:36AM
  • unable to sign on to facebook account will not accept MY PASSWORD...will not reset password due to too many attempts...will not let me resign up changing my password due to my exsisting account your format with does this question answer you problem sucks....no reply from your customer service and no help for the last three days...who is going to reimburse me for the game cards I've purchased and cannot bring back due to being activated? and why am I having so much trouble with MY PASSWORD IT'S THE ONE I PICKED

    Rosalind Hedke 1/23/11 9:04PM
  • I had my password saved on my email account. We had some work done on our email and it doesn't remember my password and neither do I. Facebook keeps telling me I need a confirmation code but I do not receive one. This has been going on for 3 days. Finally on Google I found a number to text 32665 and put an f in the message. I received a text code. I immediately tried to sign on again and was told it was invalid. I can see my fb account from my iphone but since I don't know my password can't change it there either. Facebook has no help. I am so frustrated! All my pictures are there, contacts of family and friends and absolutely nobody to help. Don't ever forget your password!

    Anonymous 1/23/11 6:47PM
  • I have been trying to reset my password over the last two days and now I'm blocked from my acct!!! I want some support!! I ahve answered all the questions and still not able!!! Please contact. Thanks

    Dale 1/23/11 6:18PM
  • so i know i have a facebook account, but do you think I can access it??? all of my friends can, but i can't!!!! no support whatsoever from facebook. if i could access my account....i'd delete it immediately.

    Anonymous 1/23/11 2:57PM
  • I was trying to reactive my account someone hacked my page and want to know if there any way i call get a number to facebook services to try and re-open it

    Anonymous 1/23/11 10:10AM
  • could not find where to get help, I tried to log in for the 1st time from my mobile phone and could not since then my account could not be logged in, tried to reset my password as many time as I Could to get back to my account but it could not work. now the you have reached the limit of password reset attempts appears each time I try to reset as it's not accepting my new password. so pls help if you can.

    e.mail: ttdenis@hotmail.com
    user name: denistshim

    denis tshisekedi 1/23/11 9:27AM
  • I have been disable from using this service just because i asked someone for friendship is that proper? I thought facebook is ment for associating with friend's around the globe. I am not a menace to this service so i will appreciate it if am able to use this site once again.

    Anonymous 1/23/11 1:25AM
  • I am really upset, I was signed into my facebook account when I was suddenly logged out. I had the "keep me logged in" option checked and it had been like that for a long time. I had forgotten my password so I tried to reset it... I NEVER received an email from facebook with a confirmation code! I don't have my spam filter turned on, ever! So I KNOW I didn't get the email. I'm to the point of tears, facebook should have live help/customer service! I'm a wife and Mom of two and I've used facebook for a while now.... FACEBOOK, please fix all these issues! STOP blaming our ISP's or our personal email settings when it is YOUR website that has the issues! I should be able to receive a simple email from facebook to reset my password like I receive from any other website!!!!

    Anonymous 1/22/11 7:54PM
  • Facebook is really quite a sinister organisation. Apart from zilch customer/help support, the amount of scammer and cyber criminal activity on it is amazing. Most users are extremely naive about the amount of money generated by criminal activity. Its popular with easy usability - but its probably time they got some competition. Who regulates these wealthy companies? Which governments have an interest in protecting companies like Facebook from investigation? Is it about social control? Bizwise its lack of staffing is senseless. But distracting users with petty frustrations (and some not so petty) could well be very clever cover up for possible criminal activity. Vote with the feet - leave, and support anyone setting up in opposition.

    Suspiciousfb.user 1/22/11 1:59PM
  • Facebook is thowing me into hoops, I don't know what happened or went wrong. the facebook team are giving me no help what so ever. i worked so hard on the website, but now it to deactavate my accout for good.

    Anonymous 1/22/11 11:09AM
  • i called the number, and couldn't even leave a message. i am absolutely amazed that there is no customer service available. they want you to wade through hundreds, probably thousands, of user conversations regarding FB issues, and hope you can find an answer there. Good bye facebook...

    jess 1/22/11 8:24AM
  • I just recently had to do a password reset and followed the "new" steps regarding the password reset code. I eventually called a reliable source mssupport tech and had the Microsoft Support Tech go through the entire process e-mail, facebook to see where the problem may be in me not getting the PASSWORD REST CODE sent to my e-mail so that I may reset my FACEBOOK password/page and come to find out there is nothing wrong with my e-mail account, it's FACEBOOK...go figure. I have been trying to get this resolved through FACEBOOK for 3 weeks now and have submitted about 99 entries for a reset code reading A-Z and still am getting nothing. You would think that all of the $$$$$ FACEBOOK is bringing in now, that they would have some type of LIVE tech support team to help you in times such as these! THANKS FOR NOTHING FACEBOOK!

    Vicky Stidham-Thompson 1/21/11 9:32PM
  • I am blocked from my account. I received a message from FB that cybercriminals have hacked into my email account and are sending requests for money because I'm stranded somewhere. I've called everyone and no one has received such emails from me. So I did everything that the FB email instructed me to do. Changed my email password, answered all thier security questions, and still can't get on. I'm hating this because my whole family reunion has been set up through FB and now I have no access. No one to call to find out anything. Really? No customer support. Why wonder it's worth billions... it doesn't employ anyone.

    Raymond Murdock 1/21/11 11:46AM
  • An upstanding citizen in Nigeria tried accessing my FB account. As asked by FB, I created a new password. This worked for about six hours, and then my account was completely disabled by FB. Days have now passed, and I have sent FB several requests for reinstatement (following their requirements). Nothing has been done. No one from FB has even confirmed that my request is being handled. Pretty frustrating that there is no customer service to be contacted. Pathetic!

    sarged 1/21/11 9:08AM
  • HI MY FB USERNAME IS "HatazPlz jackson killyoslf"...i need help changing my name an passwrd from my m860 droid, everytime I try to request a name change it keeps telling me that ive exceeded the number of name changes allowed, an I have only change my name once a month...can someone tell me why fb is so DAMN CARELESS, UNSAFE AS WELL AS STUPID...U ALL REALLY NEED TO POST A CUSTOMER SUPORT NUMBER ON FB, MAYB I DIDNT SEE IT OR MAYB ITS NOT VISIBLE 2THE HUMAN EYE...

    HatazPlz jackson Killyoslf 1/21/11 8:11AM
  • MY first account was hacked and i called for help since the bogus instructions do not work, but there was no help. I had to make another account, and even this got hacked after following all FB precautions. Must say there is no privacy or help from facebook customer serices. My friends ar facing same or similar problems with no output.

    Raiha Nawal 1/21/11 6:34AM
  • OK, my complaint is as follows and seems to be a common one, (who knew?).y account was compromised about six weeks ago and I was asked to choose a new password. When I tried to log in on Monday, 1/17/11, a friend had been on his FB account so when I logged on I was asked for my password. Couldn't get it right and asked to have it sent to my email. I got a message saying that I would hear from FB soon. Nothing. I tried again and filled in my email address, several friend's names, nothing. Still don't recognize my acct. My pic doesn't show up with my email address, although I still get some notifications of activity or requests in my email. It's been 4 days. WT? Help

    Is it just me, but shouldn't a company valued at, what, 35+ BILLION have some customer service? Think of how many people could be employed? I don't get it. If Mark doesn't care about money, why then hasn't he figured out how to help the economy and put some people to work? He's a brilliant guy, right??

    Bronte2000 1/21/11 12:36AM
  • Well ive been banned once due to a glitch in there system and i sent them an email and they fixed it now not even a month later i have another error Account Disabled
    Your account has been disabled. If you have any questions or concerns, you can visit our FAQ page here. Im done with facebook.

    Anonymous 1/20/11 11:43PM
  • What a pitiful, careless, foolish way to conduct business. Facebook may been big now, but sooner or later, they will be replaced by some new invention that people will run to- especially with memories of fb's customer service. The rumors about the monitoring, etc are beginning to nit seem so far fetched after all; the glitch I have encountered happened with some very strange coincidences before & after; The satories I have heard no longer sound like fictional tales.

    deb nun 1/20/11 11:22PM
  • Need conformation Code for new password for facebook account. My email address is KCTCS.edu. My name is Larry Joseph Cantrell; My D.O.B is 07/30/1967 and I am 43yrs of age. I Forgot my old password and need a Email with a conformation code so I can apply a new password so I can get on Face book. Could not find any other way to reach customer service to assit me. I am a student at Ashland Community Technical College in Ashland Ky, 41101. Mailing Address is P.O. Box 513, Ashland Ky, 41105.

    Anonymous 1/20/11 9:40PM
  • it's amazing to me the same thing i have been reading about my account has happened to others. i am really angry sorry i ever signed up for facebook. customer service a joke like one writer said they make millions. and people do steal photos trust me ....

    norareen 1/20/11 8:49PM
  • I am so glad to know that I am not the only person in the world who is very upset with facebook. I got booted out last Wednesday....tried to reset my password and you got it...never go the email with the code. I have emailed them 4 times and have called their office in California and pleaded for some simple assistance and no reply. At this point I could give a crap if I ever get back on facebook but I do have many photo albums that I would like to save to my new computer....I can not believe facebook is allowed to get away with thier poor customer service....I will speak negatively of my experience to all who will listen.....

    kme2011 1/20/11 6:25PM
  • I am having trouble with my Mobile text notifications. I kept receiving texts from people I didn't know from other people's wall. I wanted to receive notifications "only from friends" & I checked the box in the mobile tab & that doesn't work either. Then entering times that you want notifications sent doesn't work....I get texts at midnight from people I don't even know. I am SO PISSED. I ended turning off my notifications to not receive any texts at all and they are STILL COMING THROUGH. There is NOTHING on FB about how this nor any trained individual to help. There should be technical support or something and there is no way to reach them, not even through email.

    Holly Fuller Watt 1/20/11 6:18PM
  • Same here, had to change password because of someone hacking into my account and sending out crazy links to friends and family. Forgot new password, sent for reset code, email never came. They said it showed my account open. Well, I'm not on it because I can't log into it because I have no code to reset my email. have sent emails back to support on this and no one answers, this has been going on for 3 days!!!!!!!!!!

    Jeanne Baugher Rhoads 1/20/11 5:20PM
  • My friend & I have been deleted off of each others friends list (we did not DO IT), Now when i try to request him again & he tries to request me...WE ARE BLOCKED!!! But we ARE NOT on each others BLOCKED LISTS!!!!! The HELP CENTER doesn't help anything!!! We are BOTH still on my Son's & our mutual friends lists & even if they suggest us to each other they DO NOT GO THROUGH!!!! We can't see each others comments & WE LIVE hundreds of miles apart & NOW can NOT even keep in touch on FACEBOOK!!!!

    Cyndi Loo Hoo 1/20/11 4:17PM
  • I was on facebook last night when I got booted off, and haven't been able to get back on since. No Customer Service at all, just a bunch of circles to go round and round and still never get anything. Even the HELP doesn't help! What a load! Now, I can't even get a password because I've made too many attempts to get on! Go figure!!!

    Anonymous 1/20/11 3:36PM
  • REALLY BAD !!!!! TERRIBLE !! WISH I HAD FOUND THIS PAGE YESTERDAY , I WOULDN'T HAVE WASTED SO MUCH TIME TRYING TO GET INTO MY ACCOUNT

    MARCMALC 1/20/11 2:42PM
  • I am being told my login password is wrong!! I have it written down. I have not heard from anyone!

    Anonymous 1/20/11 2:29PM
  • customer service sucks big time. Like the others I can't get into my account keeps telling me my passwork is wrong..NO IT IS NOT!

    unhappy 1/20/11 1:52PM
  • I have been getting highly upset with facebook, i had forgotten my password and i try to reset it and it does not send me the email to get the confirmation code and I have wrote you guys several emails with this issue but noone seems to be doing ANYTHING !

    zoey 1/20/11 1:03PM
  • I HAVEN'T BEEN ABLE TO LOG ONTO FB BECAUSE ITS SAYING WRONG PASSWORD.I ENTER MY OTHER EMAIL ACCT AND AND FB ACCEPTS IT THEN I'M TOLD TO ENTER CODE BUT THE CODE NEVER IS SENT TO MY EMAIL ACCT. THIS IS A BIG JOKE BECAUSE SOMEONE MESSED WITH MY ACCT I SUPPOSE TO BE PUT ON HOLD UNTIL YOU GET AROUND TO LOOKING INTO WHAT HAPPENED. WHAT A JOKE THIS IS. I DONT WANT TO BE ON FB ANYMORE.

    nancy jo 1/20/11 12:47PM
  • The Help Center Does not help me. I been trying to login in for days. I forgot my password. I try to change it, but i never recieve a code. It seems as if someone is blocking my email from facebook. There is no one I can conact to tell them. If I do get a code it doesn't work. Than i get a massage saying cannot reset your password at this time. Why. I have done everything They say in help center nothing. What a joke.

    Anonymous 1/20/11 8:42AM
  • Despite any appearance to the contrary, Facebook Customer Support does not exist!

    If you have a problem, if your account has been hacked, or whatever, you will NEVER, EVER be able to contact anyone at Facebook!

    Do not even waste your time trying, as you will be rewarded by losing several hours of your life you can never get back!

    Anonymous 1/20/11 2:02AM
  • The customer service is crummy to say the least. I had my fb account hacked into on Christmas and couldnt access my account. I sent 2 or 3 emails asking for help. Nothing. So I finally decided to screw it and make another facebook page.

    2 weeks later I get notified that it's been fixed and I can get into the old account. Only problem is that all my photo's are gone from the old account. I don't know if I cancel the old one if it will effect the new one too. Of course, there is NO ONE to ask..you make millions and are lousy at customer support. I like being able to be in touch with my friends/family..I just don't like you people at facebook and lack of customer service.You keep sending me a notice that you are sorry that I am having trouble with my fb account. Where in the heck were you when I was foundering and didn't know what to do or where to turn? I have a new account and that is that!

    Judi Selset 1/19/11 8:36PM
  • What an overated company..I simply forgot my password. Did all the steps to get it straight...then they ask me for the confirmation code that I "was sent"....15 times I have tried to get a confirmation code to my email....not one! Then I get an email from them that has nothing to do with my problem. No live human being to work with....lame over rated fad..they will fall into nothingness at this rate.....my space, plaxo may just be popular again.....A-hole comapany!!

    theharpman 1/19/11 8:03PM
  • I, too, am not able to log in to my FB account. The "Help Page" (what a joke) tells me to change my password and that a code will be sent to my email. I have tried this over and over and no code ever arrives. Customer Service does not exist at Facebook.

    Rebecca 1/19/11 3:55PM
  • Help center is useless for my problem. Without a highly trained support person I do not see how I can log on to my fb page. I have sent a number of emails asking for support to no avail. Each time I am directed to either the help center or Rename Your Password, I either get answers that don't help or the run around attempting to rename my password.
    I could use a human beings support and help.
    Gary Richman
    meetslife@sbcglobal.net

    Gary Richman 1/19/11 3:18PM
  • I was last on about 2 weeks ago. The next day I was told my password is invalid. I get no help, either by email or phone. I tried again tonight and was told a confirmation code was sent to me to reset password. The email I received said "sorry you are having problems, contact our page for help." Really? Does anybody actually work at FB?

    just me 1/18/11 6:09PM
  • My issue is not answered on facebooks help center. I need to cancel or disable my sons facebook page and need help in doing this. He is a minor and we are having some security issues. Facebook needs to have a way to help people resolve things like this.

    Anonymous 1/18/11 12:39PM
  • I can't get into my account, and there is no customer service ??? I think facebook might have lost a follower.

    Anonymous 1/18/11 9:58AM
  • NO CUSTOMER SUPPPORT??????????????

    FB is scam or what?? where are the authority persons???? FARMVILLE is not loading since 6 days... where should we contact and to whom????

    complete jerk...

    they think we'r JACKASS????

    zahir 1/17/11 10:33PM
  • nearly about 6 days am not able to access FB properly... facing login problems and even the zynga farmville game... i dont know why they are ignoring these kinda several issues... they must be solved at any cost... otherwise people with trun to other web portal or any other social networking sites...

    zahir 1/17/11 10:30PM
  • It's possible that FB keeps the Help Center vague and unhelpful, with dead end help links, and zero replies to direct emails pleas for help (like mine = forgetting my password) - it's so we just give up and create a new account and start over. If we all do that, many people already have, FB continues to seemingly grow in numbers/new users. I bet there are millions of current or new users that have un-assessable accounts just sitting there making FB look bigger than it really is, making it continue to look like it's growing when they've probably got all the users they're gonna have at this point. At first I gave them the benefit of doubt and thought it was security for my own good, that I shouldn't complain because it's free, but flip that and it's true FB is making money off me. Most of my family/friends wouldn't even BE on or JOINED FB if it wasn't for me, they won't stay if I"m gone, they won't. If facebook thinks I'll just make another and add to their numbers, they'll lose-loseX10 cuz my family/friends will be gone with me. Obtuse and Greedy - thank God for Karma! ;O)

    Bamboo 1/17/11 7:49PM
  • FB Sucks... I need to talk to a person... I am locked out of my acct and it wont let me sign back in.... FB is no help without tech support... this sucks!

    dennis johnson 1/17/11 2:00PM
  • Facebook isn't even sending the "help" emails back o confirm changes, nolive customer service. This sucks!

    Anonymous 1/16/11 9:02AM
  • Customer service is nil. New format sucks...harder to navigate, slower, and very aggrivating. Wake up FB...there are others out there that will eventually provide competition and drive your business into the ground, just as you did to My Space.

    Anonymous 1/15/11 2:33PM
  • Roddy Carter & Attis Murrill Are comon law merried And had the our email at cox but have changed to at&t Attis's is with the cox email Mine Roddy is With AT&t facebook wont let us add the new email to Attis's says already an existing account what can we do as i cant talk to ANYONE and there is nothing in help that i can see
    Thanks flustrated !!!!!!!!!!!!!!!!

    Anonymous 1/14/11 10:35PM
  • It is unbelievable that Facebook does not have a customer service anything. I need to report abuse of language and every time I do it just goes to some please in the cyber world.

    Anonymous 1/14/11 7:40PM
  • facebook has no customer service or support they are faceless scum

    mommabeasley 1/14/11 4:56PM
  • What is going on? FB is almost unusable. I have heard several people complaining so I know it is not my computer or my account.

    Anonymous 1/14/11 10:52AM
  • God forbid you EVER forget which email or password you used (like we all don't have several of both in today's world) - because YOU will NEVER hear back from any living being from Facebook. I just read that Mark Z is Time's person of the year, and the articles were interesting, but, Mark, if you're listening, you need to understand that you need to offer some kind of customer support to the users. Being remote may work in your personal relationships, but it sucks for your Facebook users. - Wanda Woodard

    Wandagibbswoodard 1/14/11 8:10AM
  • what a joke i want my daughters facebook account deleted because she is only 11 and no service at all

    angela ricca 1/14/11 2:31AM
  • there is no customer service or support. facebook is a scam

    mommabeasley 1/13/11 11:31PM
  • I have spent 1000$ on my profile! i get hacked ! email password change... recovered... sent countless emails.. re.. plight...


    'The Facebook Team'
    Subject: RE: My account has been compromised and my login email Was CHANGED!!!! BUT IS BACK IN MY CONTROL! :)

    Guys have been asking you for near over a week! To help me re install my mafia wars account! I live down the bottom of Toowoomba range where the massive floods are..... we have no access to town for food ... we are lucky compared to some... I notice facebook is helping Queensland with your sites ... very commendable indeed...so why can't you fix my account so 1. I can communicate with my friends- to let them all, know me and the wife and kids are OKAy... i have awaited a reply for 3 days on last email!

    Ghost Ice Dragon 1/13/11 10:49PM
  • Ditto on the disable. My account was apparently hacked and I was vaquished and now cease to exist in the facebook universe. Trying to get any kind of info or support is next to impossible. Even with a tinman, lion and scarecrow I wouldn't be able to find somebody behind the facebook curtain.
    I only brokedown and finally created an account a month ago, so it's not like I care much bout the account itself...I could easily just create another one. But the horrendous support and lack of response or acknowledgement is just really ticking me off now. Seems I'm not alone...

    Blu 1/13/11 7:18PM
  • Wow I just got my account disabled because someone hacked my email account then my facebook. I had both fixed within no time but over six hours later they decide to disable. This really sucks as I have read it could take over a month if ever to get it back. I wish someone else would make a site to compete and have live customer support it would serve them right!!!! Not sure I want to go back to facebook.

    Anonymous 1/13/11 4:59PM
  • It seems I am having the same problems as hundreds of other people. I can't access my account because it says my account has been compromised. I went thru the steps I needed to to try and resolve this. It has been 3 days and no answer back. I also got a recording saying that they don't talk to customers. I tried thru the web to contact them and they want me to pay to talk to someone online!

    nadine hanson-olson 1/13/11 2:04PM
  • I have been a daily facebook user and supporter for a number of years now. I am very unhappy about having the new format forced on me!
    It should be my choice what pictures I want featured at the top of my wall and what information I choose to share or not share about myself. Is this becoming some kind of interrogation or can we continue to have an independent social or business outlet through this company? I would appreciate a response. I hope that you will listen to your users and go back to what works and what people liked. I'm not the only one complaining and have not complained about any of the changes up to this point, but this really stinks. klstidham@gmail.com

    Anonymous 1/13/11 11:23AM
  • The same thing happen to me and I have tried to get in contact with them but have not been able to and its very fustrating.

    cindi 1/13/11 9:39AM
  • My account was hacked by scammers trying to get money from friends. I was able to secure my email account and my FB account and reset my passwords for both. Using my new password I was able to log on to FB within 2 hours of discovering the scam. 8 hours later FB finally figures out what had happened and "temporarily" disabled my account! It has been 3 days and I still can not log on. I was the victim and I am being punished!!! What is absolutely ridiculous is there is no way to contact them to explain the situation and after soliciting an email from me, they have ignored my responses!!! This no way to run a "billion dollar" company!!!!!!

    frustrated 1/13/11 9:05AM
  • I can not get the help I need using their HELP section and there is no way to speak to someone.

    karen galle; krendle 1/13/11 6:03AM
  • My sister recently contacted Facebook by email and now I cannot figure out how to do the same, so my problem will have to go here I guess. My Dad has been working at a high school in Houston for 30 years and we are surprising him with a celebration after their sports banquet tomorrow. I'm trying to contact all his old students/athletes, but since I'm not friends with them, I have to message them individually. Because I was messaging "too fast" (i.e. copying and pasting my message) I have now been blocked from sending anymore invitations. I understand that you have to keep people from being annoying/malicious, but now I have only been able to contact 1/5 of my Dad's former students and the message said that I wouldn't get messaging back for several days. I am extremely frustrated and sad because I don't know if as many people will now be able to hear about the event.

    Anonymous 1/12/11 12:42PM
  • Wow, I am having the same prob with the adding of friends?? I have been banned first for 2 days, then 7 then 14 days?? I have been trying for a week to get help from facebook with this problem,and of coarse the dear facebook folks do not want to talk to us on the phone, who wants to deal with irate customers anyway, ??? what if we all told everyone we know that uses facebook to boycott,

    ruhl@hughes.net 1/11/11 10:46PM
  • my facebook account was disabled because I was report for bad pics or language or something. It is obvious that they just shut u down and dont ever check to see if its true or not because I have never once posted a bad word or pic on there stupid self centered network. They need to focus on the actual abusers instead of miss treating the people that do follow rules. Someone can just be mad at u and report u and they shut u down. HOW RUDE!!!

    no one importent 1/11/11 9:11AM
  • this is a joke , no one has answers unless you are willing to pay for thjem, what kind of customer support is that ? I think that we should be given a choice as to which profile we want , instead we are having the new one rammed down our throats whwther we lie it or not.............whatever happened to freedom of choice!

    Anonymous 1/10/11 9:04PM
  • I need to know how to get rid of my Face Book user name and get my user ID number back! This is preventing me from being recognzed by Zynga and many other games, I am losing benefits because they can't "find" me. Face Book says you can't get your ID back well I am screwed!

    So Face Book, how do I get a number back???

    Amandylita 1/10/11 6:54PM
  • I'm having trouble with advertizments on my home page of facebook. A couple of people have suggested trying to call facebook to see if there is anything that can be done. But Facebook doesn't have a real people to answer the phone call-I guess. Because I got a recording that said that that service isn't available @ this time by facebook.
    It's my understanding that there isn't suppose to be any advertizment in the middle of my home page? But it is there-big as day!

    Anonymous 1/10/11 4:13PM
  • My account was disabled for not being a real person!!! I offered to send facebook my original birth certificate to which they have now just ignored all correspondence from me as they hate it when they are wrong.

    I accept facebook have made a mistake but it seems they want all the control when they start losing that control and get proved wrong they go to ignore you tactics.

    SHAME ON YOU FACEBOOK

    Birde Bird 1/10/11 8:09AM
  • My FB account has been compromised and I cannot enter my account. No matter what I try, my old, new, Facebook given password will not work. I've had no success getting help to correct the problem. Thanks Facebook.

    Anonymous 1/10/11 7:03AM
  • This is the first web site EVER that has not had customer support on their main page. From what I have read their are a lot of people having this problem, obviously the fb team needs to get off their @$$ and fix this problem. Here is another good one for you, I have had a fb account for over 3 years (witch may change now) but am getting blocked because I'm using their feature of adding friends that I may know. Now if I may know them and they may know me than why am I getting blocked with a flag saying I'm spamming. Last I checked spam was unwanted email or unwanted advertisement. With that being said how are you going to break your own rules and make that available.How many users do you have, how much money are you making off this site, how many people are getting pissed at the bs that keeps happening here, really how long do you want to keep your company? How many people do you think your going to piss off in the future, and how long do you think people new and old are going to take it before they boycott this site, before you people get the hint????????? Oh and since I have been suspended from the add a friend feature, which is the purpose of this site, maybe you should take the time to see what my friend,not friend, and spam ratio is.

    jason e 1/9/11 7:35PM
  • My computer was infected with one of FB's viruses and now I can't reset my password. This has been over a week and I've sent numerous emails for help. The virus has been fixed and my account is still disabled. Looking at the other complaints, I dont think this problem will ever be fixed and they don't care. Just to let everyone know out there, FB is planning on going public with an IPO. Maybe future investors should be aware of the crappy customer service.

    jeanette 1/9/11 6:23AM
  • my facebook was randomly disabled because they believe my name is fake.. however i have a UNIQUE name and before asking me or giving me any warning they just disabled my account... rather than focusing on people who have "princess or queen" in their name they choose to focus their attention on people who have been using this website for over 5 years... i've emailed them a MILLION times to try and get an answer but not one of them has replied to me...
    honestly.. i think thats a load of BS if your going to have a website at least make your help and your support better suited for the people using your site!

    meds17 1/8/11 11:23PM
  • I have a fake on facebook that i am not happy about! she is using my pictures and saying that they're pictures of her. Many of my friends and some people i don't know have helped to report her but facebook has done nothing about it! I'm angry about the fact the fact that facebook has not bothered to do anything!!

    Bex Leanne 1/8/11 1:40PM
  • I am having a problem contacting somebody about a nude picture that was posted of myself on their profile photo. I would like some assistance on helping me with this issue please, or direct me in the correct direction. Thank you

    Anonymous 1/8/11 10:27AM
  • Facebook is ridiculous! I have left several messages on every extention and NO ONE called me back. I started emailing and calling them on 12/31/10 as my facebook account was hacked and so was my email. I contacted my internet provider and they changed my email password. The hacker in Indonisia and has his email address on my account and I can not get back in. Global company with NO support what so ever amazes me!

    Anonymous 1/7/11 10:51PM
  • I have had trouble trying to get my company verified as my employer by FB. I submitted the info on the "community page" which is my own company, but I have no control over the page. So I set up a "fan page" for others, but my employer has that blue suitcase next to it.

    I submitted my confirmation of my company so I can access my OWN community page...this was months ago and nothing has happened.

    So I tried to find an EMAIL or phone number to contact FB...they intentionally make it difficult to contact them. After reading other complaints some of which are very similar I now realize FB has a lot of people they are blowing off.

    Like the other poster said, you would think a company that has this much going on would know how to take care of the users who use them. Myspace was never this bad.

    Anonymous 1/7/11 8:54PM
  • It is extremely disappointing that a site of this magnitude is not equipped to handle person to person customer service. i have left a message, I hope they respond to resolve the unauthorized charge to my credit card.

    Anonymous 1/7/11 6:32PM
  • i have tried numerous times to contact you. please email me as soon as possible. my son is 1 i was assulted and harassed by a women who has him all over her page she has me blocked but has tagged me in most of the pictures of him. i want them removed. i will be contacting legal help if this is not taken care of....
    has this page worked for anyone? have you been contacted back by facebook?

    cwelsh 1/6/11 8:01PM
  • I too had my account disabled...no warning, no explanation and I KNOW I have not abused their system AT ALL. In fact, I'm very careful about things like that. Just ask my friends, oh wait...as of this morning...I HAVE NO FRIENDS!!! I too sent them an e-mail about this and they responded back to my e-mail account to verify that that is my valid e-mail and THEN told them to respond back. I've done so and have no clue if/when this will get fixed. Unfortunately, from what I've been reading here...that could take a long time. This is NOT nice of them at all. At least, EXPLAIN why you disabled my account.

    AlsGal52 1/6/11 5:15PM
  • how u continue to block my messeges and making incapable of adding friends a know personally.l just added my relatives and friends l know and block me for 14days how.

    tettegah wash 1/6/11 1:39PM
  • Since yesterday I have a big problem with facebook team. They blocked me from sending friend requests without any reasons! I even can't send friend request to my husband to be connected to him!!! I even offered them to provide my husband's user name and password on facebook as a verification that he is not a stranger but the person who I know personally since 1995 and with whom I have 10 years old son!!! First I thought it was a joke when they did it but now we both (my husband and me) are angree!! Not Fair!!!

    Ellina Adel 1/6/11 11:18AM
  • I have been locked out of my account since December 2009. Someone got a hold of my password and was posting things on my wall. When I changed my password - I wasn't able to get back into my account. Since I have opened a new account - but that old account is still up & able to be seen. All of my posts - all of my pictures and videos. It's very unnerving that I have no control over it. I have tried every way imaginable to contact someone at FB to take it down for me. No one has helped me.

    ValeryFPetitt 1/6/11 7:38AM
  • No ability to directly contact Facebook regarding technical or security concerns. I created a Facebook, ("FB"), page for my small business. As the "administrator" of the page, it was necessary for me to enter some personal details. Now, the FB page is displaying my personal information. The service says I must enter a confirmation code that was sent to my cell phone, but the service REFUSES to accept its own code. Now it has blocked my ability to enter the code. My personal information continues to remain exposed. No ability to contact FB.

    DWAT 1/6/11 2:53AM
  • I have been locked out of my account since Sunday and they also took over my MSN account. I opened a new account now that was taken tonight try to change password they send a confirmation code and then that says invalid getting really tired of this. No customer service whatsoever so what do you do? Anybody have any suggestions, I sure could use some.

    Someone in MI 1/5/11 9:39PM
  • I have tried for days now, sent out every form they wanted. Nothing. My account has been taken over by someone and i want it back. No way to talk to a human, they say sign in..duh!! Its been changed, even changed the email associated with it. Whats worse is the also changed my msn so i cant get into to the mail that fb book sent when things where changed. Not one person will help, not one person cares. 5 years on the site and no help. Customer service is awful!!

    janet ward 1/5/11 8:47PM
  • My son has been hacked twice in 3 days. i have a general location and an Ip address but who do i report it to?

    tigger2 1/5/11 7:41PM
  • I do not like the fact that there's no live Customer Service Representative readily available for the consumer to speak with regarding an "emergency" situation. I've got an "emergency", and no one is available to service me and I've been waiting for a while now. By email nor otherwise. Why?

    Ann Bryant-Bennett 1/5/11 11:15AM
  • I can't believe that, as big as Facebook is, there is no way to really contact customer service. It is just ridiculous!

    Anonymous 1/5/11 7:41AM
  • I also have been locked out of my account for about one weeks now, due to someone phishing my account, I have done all the step but it still says temporarily suspended, well....how much longer can that be and will i be waiting. I have lost contact with all friends and family and i wonder why there is no life person to answer people's questions on these issue....

    andleeb ashraf

    Anonymous 1/5/11 3:16AM
  • I just went through all the "recover your facebook account" procedure after my account was pfished and I clicked to let FB know my account had been comprised. I cannot get my FB account back. After going through the procedure, it just simply starts over and says my account is temporarily suspended due to suspicious activity and then wants me to change the password again. However, the second time, it states you must have a security code, which you can have sent to your email - BUT which never shows up! I have not tried calling yet.

    soprano1716 1/5/11 12:10AM
  • If you were locked out of your facebook, well me too. I have sent dozen of emails and have done research on how to gain access to my account. It has been a week for me, and still no response. I have called customer serivce for facebook but yet no one has answered. But, it said that the suspension doesnt havr a certain timing on it, you have to follow the steps to regain access.

    calliefornia95 1/4/11 9:39PM
  • I too have had my account stolen if i do a name search i find my account but with a different name (Jappo Palukka) my name is Jay molyneux lol but it still contains all my pics and links etc they have changed the email to a ymail one and i cant get any joy from facebook .By reading the other posts i`m not holding out any hope of getting my account back

    jay 1/4/11 4:37PM
  • Facebook cares nothing about its customers -- only the all mighty dollar. They have no customer service telephone number -- Facebook's Zuckerberg is a hypocrite

    mommabeasley 1/4/11 3:41PM
  • Facebook has poor customer support. Haven't been able to access my account for days. Facebook keeps emailing new password to an email that isn't mine. I've contacted them several times with the correct email but still no success. What company doesn't have phone support? Facebook!!!!

    petitemg 1/4/11 1:44PM
  • No support via email or phone. Left on your own to deal with situations

    Mary Wright 1/4/11 12:43PM
  • I have been locked out of Facebook after completing ALL of their account recovery procedures, and now I cannot get back in, and although Facebook sent me emails about what to do, they do not respond to any of my answers and I continue to be locked out.

    No phone number to call... this is crap. Perhaps I will also switch to another social networking site... this is ridiculous.

    Dan... email me if you have an idea.
    danmosspe@comcast.net

    Dan Moss 1/4/11 11:06AM
  • I also have been locked out of my account for about one weeks now, due to someone phishing my account, I have done all the step but it still says temporarily suspended, well....how much longer can that be and will i be waiting. I have lost contact with all friends and family and i wonder why there is no life person to answer people's questions on these issues.
    Nelson Nyah N/

    Nelson Nyah N 1/4/11 10:49AM
  • I HAVE BEEN LOCKED OUT OF MY ACCOUNT, AND IT IS TEMPORARILY SUSPENDED~I HAVE FILLED OUT A GAZILLION REQUESTS AT THE HELP CENTER--IF ANYONE KNOWS HOW TO RESOLVE THIS ISSUE, PLEASE EMAIL ME--THANK YOU!
    bg7024@gmail.com

    Anonymous 1/3/11 9:19PM
  • facebook will not help me with my problems i cant login or do nothing what the help center says i cant do because i cant acsess my accont evrytime i try login it tells me my password is invalid and to try agin which is useless please helpmckeounlarry@yahoo.com

    larry mckeoun 1/3/11 8:08PM
  • I HAVE BEEN LOCKED OUT OF MY ACCOUNT, AND IT IS TEMPORARILY SUSPENDED~I HAVE FILLED OUT A GAZILLION REQUESTS AT THE HELP CENTER--REPORTED IT AS A BUG--DID SCREEN SHOTS-- EMAILED ANY ADDRESS I CAN FIND, AND STILL NO LUCK-- I WAS ONLINE AROUND 7:00PM 12/31/10 AND GOT DISCONNECTED--WHEN I TRIED TO LOGIN AGAIN, IT SAID I WAS PHISHED AND TEMPORARILY SUSPENDED... HALF OF THE TIME, I AM NOT EVEN RECEIVING THE COMPUTER GENERATED LETTERS--I WOULD THINK A COMPANY THAT IS SUPPOSED TO BE SO SUCCESSFUL COULD FIND A BETTER WAY TO HELP ITS SUPPORTERS..IF ANYONE KNOWS HOW TO RESOLVE THIS ISSUE, PLEASE EMAIL ME--THANK YOU!
    CLOWDERHOUSE@HOTMAIL.COM

    JULIE HALL 1/3/11 1:32PM
  • I also have been locked out of my account for about 3 weeks now, due to someone phishing my account, I have done all the step but it still says temporarily suspended, well....how much longer can that be...I have noticed that around the same time I was temp suspended so was alot more pees....have they just had a glitch...and since their robotic peeps in their make believe offices are not as smart as humans..I guess we are just without fb...I wouldnt really care except my games will have to be started all over and my friends....way to go fb...i would love to be able to just get intpo my account and disable U!

    nita viakra 1/3/11 10:56AM
  • For some reason my face book account was disabled don't know how or why it did. I haven't been able to get into it in two days now I was in face book Saturday night and I signed off about 3:30 am and went to go back on again at 4:30 am and I was told my account was disabled. This is not right there was no warning or nothing thai I had done something wrong. I want my account back.

    harley_1_69@yahoo.com 1/3/11 10:51AM
  • Facebook customer service is not good. I have a rather simple request, e.g., remove a video post. I remove the post several times and there are folks out in Facebook land who say they can still see the video.

    Jim

    Anonymous 1/3/11 8:33AM
  • Once again F.B. has screwed up. I do not believe the incompatance of this media--it is supposed to be a fun oeiented thing to bring people together, etc. Instead it has shown itself to be a great frustration to me & many of my friends. Twice now I can't access my F.B. account---God only knows why--I have never forgotten my password & yet in the past 4 months I can't get them to accept it. On one occasion I changed it & after a lot of playing around got back on. But it always asked for my name or password. That little box that you tic so it remembers you is a big laugh. I am convinced when you tic it sombody, somewhere is getting a big laugh. Like ha,ha boy will he be pissed when he goes to connect again. If only you could talk to a real person & explain what is going on!!!! I don't know what to do anymore---i'm 69 years old & am not a computor whiz, so I guess I will just have to suffer in silence, because I will be damned if I will give them the satisfaction of trying another new password & watch them screw me around again. MAN!!!!

    Big B 1/2/11 5:30PM
  • My account was infected and started sending unauthorized messages and posts under my name. I went through the Facebook security links and changed my password and ran multiple checks through my McAfee program with no infection showing in my computer, and it continued to send unauthorized posts through my account. Facebook help didn't do anything as it was only showing me frequently asked questions and not providing me a place to ask for my own assistance. If anyone at Facebook has the solution to my account situation without losing any of my friends or the progress within my Facebook Apps, please let me know.

    Jerry 1/2/11 1:44PM
  • Facebook should really get their act together as far as customer service/helpline is concerned. I can't enter my FB account be cause all of a sudden my name seems to be invalid???!!!! I've been sending them helpreports for the past 3!!!! weeks and yet have to receive an answer...how crazy is this?

    mo 1/2/11 12:52AM
  • Facebook is a joke. NO customer service and their help on line help is non-functioning as to help needed. For whatever reason my password quit working and they sent me 4 different "codes" of which none worked. Maybe if I sent them some money there would be a valid response.

    Anonymous 1/1/11 11:16PM
  • This is the worst case of customer service failure I have ever experienced. You cannot log into an account that is existing, you try the login games that they want to play but you still cannot log in to your own existing facebook account. And then, you can't talk to any human person because, well, they just don't have that customer service available, how convenient is that. This whole customer service, person to person service on facebook totally sucks, big time.

    sunsettechwriter@gmail.com 1/1/11 10:41PM
  • This is the third day that I am receiving 'server not found' when I try to bring up Facebook. Any address with facebook in it comes back with server not found. How can I report a problem if I can't contact them ??

    Anonymous 1/1/11 5:28PM
  • The help center is of no use at all - no one who actually WORKS at Facebook answers questions...it seems that they don't want to be contacted with questions about their own product at all...how corporate of them..

    Shaun Rice 1/1/11 9:01AM
  • Their Help Center is of no use when I get a "Server not found" message when trying to log in... I, too, am so disappointed that I did not get to post Happy New Year tonight!!!

    Anonymous 12/31/10 10:37PM
  • I'm locked out of my account temporarily due to phishing activity..no one will answer emails I have sent for the past 5 days. How long is this temporary lock out supposed to last?? Step 2 just says contact our user operations team but it brings me to the stupid help desk which DOESNT DO ANYTHING! Im getting really annoyed with this and they need to fix this crap ASAP! ughhhh

    Anonymous 12/31/10 11:38AM
  • Somebody changed the password to my account
    and I'm "locked out". There seems to be no
    on-line method to rectify this problem. Nobody
    answers the telephone for customer support.
    HELP!!!!
    Richard Hammersla

    Anonymous 12/31/10 11:30AM
  • facebook is such a massive social network but shame on them they can even solve members problem. last time i deactivate my facebook account temporarily and i was even removed from my business page administration and i was the only admin . now i can't access to my own page. this group is quite important to me. so i try to contact them but i invain. shame on it shame on it. worst social network. mark zuberack u suck.

    zuberack ghost 12/31/10 4:20AM
  • I've been having a problem similar to many posting here.Someone has opened a Facebook account in my name which is NOT ME!!What the heck do these losers get out of this?A few times in the past 2 months I have gone to my Facebook page and NOT been able to log in.Then I'm temporarily blocked,AGAIN!!
    Why does Facebook NOT have a Help phone number to rectify these issues?People Unite!!Let's get Facebook to at least allow us that are having these issues to speak to a REAL PERSON..

    Bruno Faltynowski 12/31/10 3:49AM
  • WELL THIS IS THE SECOND TIME I HAVE GOTTEN HACKED ON FACEBOOK...JUST BECAUSE I LIKE TEXAS HOLD'EM IM SURE..STUPID PHILIPINOS KEEP GETTING MY INFO AND I HAVE NO ACCESS TO MY EMAIL ACCOUNT TO SOLVE THE PROBLEM..FACEBOOK NEEDS BETTER SECURITY..SEEMS SO EASY FOR THESE BLANKITY BLANK FOREIGNERS TO GET OUR ACCOUNTS AND MONEY...SHAME ON U FACEBOOK!!!!..AND CUSTOMER SERVICE?..IM STILL WAITING

    Carrie 12/30/10 6:16PM
  • There has been someone on facebook using my pictures, they have also most my friends who i went to school with. they are not using my name but they are telling people they are me and im a fake when im actually not. this person has argued with me saying that they are me and my friends have also argued with them and whoever the person behind it is has threatened to kill them, when i asked the person bout this they also said they were going to kill me for being the real me. This person claims to know me and they have there own reasons for doing what they are doing. ive been reporting this person for the past 5 weeks and so have others. facebook have done nothing about this.

    anonamous 12/30/10 6:00PM
  • I was recently playing a game through facebook and was suddenly charged 250$ to a debit card that was linked to my account. The funny thing is I never clicked anything and I got the post after wards so I knew nothing until I was done playing the game. Facebook really has a lot of issues they need to solve and I will be reporting the charge as fraud to my card company. I sent facebook emails as well as disputed the charge and nothing ever happend.

    Anonymous 12/30/10 5:45PM
  • First and last time I try to buy FV CASH on FB, I never got anything but charged. It was one of their specials 240 credits for $20.00 I didn't get anything, FV support said to contact FB OH by the way don't hold your breathe Cuz YOU CAN"T CONTACT ANYONE AT FB nice , I wish I could steal from people and it would be legal..... PISSED off to the MAX

    vettegirl 12/30/10 4:55PM
  • I couldnt get any help from facebook, I dont know how a company runs without phone help and no-one can get help on-line also. This company is full of crap and dont help their subscribers. It would be nice to get the help. But I will find another company and have everyone else transfer to that company. Cant even get any help from the help page it is useless. They get money from all the people who play games and all but they really dont care about their customers

    Ray Montoya 12/30/10 12:34PM
  • i am seeing the same thing over and over as i to have been temporaily suspended out of my account. same here can not get any response.from what i am reading i dont believe any of us will ever get our accounts back. yes this is crap a multimillon dollar company can't even supply tech support. all of my family and friends said they will be deleting there accounts.

    Anonymous 12/29/10 9:32PM
  • i was taken off facebook for no reason as well, i will take them to court and theyll be forced to shutdown thier site screw facebook their more racist then any thing

    Anonymous 12/29/10 5:09PM
  • Reading these comments unfortunately make me feel like my problem will never be resolved. My account was also disabled due to being hacked by someone claiming I was in London, had been robbed and was in danger - send money please... Facebook calls it 419... Regardless, I have tried countless was to have my account enabled but have gotten no where. As all the previous comments state, facebook does not have any customer support! What a shame! All my photos which I share with family and friends have been lost.

    Anonymous 12/29/10 5:06PM
  • my facebook was suspended and locked!
    i emailed them the info they asked for and still have yet to get a reply, i've sent them a few emails.
    i'm really getting aggravated especially since i am losing everything that is on there.
    i am starting to really hate facebook. and if this doesnt resolve and i dont get my account back i wont be getting a new one nor will i recommend it to ANYONE!
    the customer service really sucks and needs to change especially since its a huge site with tons of users.

    Sincerly,
    VERY DISSATIFIED CUSTOMER!

    Anonymous 12/29/10 1:04PM
  • My account has been closed and I do not know why. I am unable to get any answers from a customer service staff member. I even called the techinal support number but it didn't even ring.

    Anonymous 12/29/10 1:01PM
  • FACEBOOK is a NIGHTMARE! Oh my GOD... the WORSE Social Media Network company EVER! OK... I had set a page up with Facebook back on July 23rd, 2010. On Monday, December 20th, 2010... they canceled my account... what da %@#$%^&(!!!

    For no reason(s)ladies and gentleman!

    The Page is named AskTheOz (Health Alerts)! I wrote about all Natural Health Prevention.

    PLEASE help me someone to get all my files off that Website. My computer crashed so all the Articles and Blogs I wrote are all gone! The only copies I have are the ones which were on Facebook... under the Page AskTheOz (Health Alerts). I will get my files back from them even if I have to use them for U$5,000.00 in Small Claims Court.

    Thanks to this Website and all those who reach out to help me get this NIGHTMARE experience resolved. Once I get my files back, I will discontinue using Facebook. I'll go back to MySpace. It is not a HITLER as Facebook is. FACEBOOK policies SUCK! They are NOT the only game in town!

    AskTheOz 12/29/10 11:23AM
  • Cant get into FB it says that a convermation email has been sent to my email but my FB login details was on my mobile number and now they are sending it to an facebook email account, changed it to an gmail account because I dont have acces to an "facebook email" Now they send the email to the gmail and i click on the link but it doesn't work!!!!!!! What the hell is going on???? Can't get an phone number, email or fax for FB for assistance!!!! Load off crap!!!!

    Grumpy 12/29/10 7:34AM
  • Facebook has no existing costomer support service. I received an email from FB team on 12-22-2010 notifying me that my account has been temporarily suspended for security purposes. I followed the directions given to me from the facebook team, but I have not heard a thing from them. I have emailed them a few times and have received no response.Is there a costomer service number they could be reached at? I cannot find one anywhere? What an experience! What a joke!!!

    Toula Hilaris 12/28/10 10:31PM
  • My Facebook account was hacked and compromised yesterday, luckily I was informed quickly by a friend and was able to lock my account and change my password. But now I can't even get into my account, it keeps telling me that my account is "Suspended" and that I had to e-mail the "Facebook Team" to inform them that I'm the owner of the account AND the e-mail address that I'm sending from. One day and 3-emails later, I have yet to hear a single thing from this so called "Facebook Team" and when I made the report to un-suspend my account, it told me not to make any new accounts because it would make their process of straightening out my account take a longer amount of time.

    Facebook really needs to revamp their Customer Support and Help. I'm starting to consider if theres some kind of legal action I can take upon them for them always hiding from their users problems and issues.

    Anonymous 12/28/10 9:40PM
  • Sorry to see all the new people out there losing their accounts for no reason at all. My account was suspended with no warnings back in January 2010 and I tried for 4 months straight to get it back, but at that time I wasn't writing from the "original email account" that I opened it with, so they refused to help me at all. Now I see they have the "add an email" policy to prevent this, but it's still a shame that they are so ignorant to not help people out there that have done nothing wrong but keep losing their accounts. In the end, I did reopen another account, but each & every day I worry that this one, too, will be taken from me without warning. It's a shame that they make grown adults feel like criminals when this happens. But I'm sorry to report that it's almost been a year now and I NEVER got my account back :(

    Anonymous 12/28/10 10:37AM
  • YOUR COMPANY AND IT'S CUSTOMER SERVICE "SUCKS" BIG TIME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Anonymous 12/27/10 1:42PM
  • I am suspended from using my facebook account and do not know why. I cannot get help from any source. I do not understand this. This is supposed to be the age of instant communication. So? I think Facebook is sadly lacking in customer service, I cannot understand why. Why would you make millions off of ordinary people, donate big time to charity for education, and disallow aging great-grandparents access to their children, grandchildren, and great-grandchildren. Why? I cannot read the characters I am supposed to type at the bottom of this mess.

    I don't know, duh. 12/27/10 12:29PM
  • I was disabled, with no warning and no reason why---I have tried e mailing FB so many times I have lost track so that I can remedy the problem---now I just want to cancel my profile completely and never use FB again--I guess in hindsight it was a bad idea...

    Cynthia 12/27/10 12:16PM
  • I got a VIRUS from Facebook. I tried everything in the world to get rid of it (Anti virus, anti spyware, trying to back up the date, etc.) but it has disabled my computer. Any local computer repair company wants $240 or more to fix my computer. I do not know what do do, and all phone calls to FB go unanswered. I wish someone could help me!!!! *****KOOBFACE****
    Koobface is a computer worm that targets users of the social networking websites Facebook (its name is an anagram of "Facebook", MySpace, Bebo, Friendster and Twitter. Koobface is designed to infect Microsoft Windows and Mac OS X, but also works on Linux (in a limited fashion). Koobface ultimately attempts, upon successful infection, to gather login information for FTP sites, Facebook, and other social media platforms, but not any sensitive financial data. It was first detected in December 2008 and a more potent version appeared in March 2009. A study by the Information Warfare Monitor, a joint collaboration from SecDev Group and the Citizen Lab in the Munk School of Global Affairs at the University Toronto, has revealed that the operators of this scheme have generated over $2 million in revenue from June 2009 to June 2010.
    Koobface spreads by delivering Facebook messages to people who are 'friends' of a Facebook user whose computer has already been infected. Upon receipt, the message directs the recipients to a third-party website, where they are prompted to download what is purported to be an update of the Adobe Flash player. If they download and execute the file, Koobface is able to infect their system. It can then commandeer the computer's search engine use and direct it to contaminated websites. There can also be links to the third-party website on the Facebook wall of the friend the message came from sometimes having comments like LOL or YOUTUBE. If the link is opened the trojan virus will infect the computer and the PC will become a Zombie or Host Computer.
    Among the components downloaded by Koobface are a DNS filter program that blocks access to well known security websites and a proxy tool that enables the attackers to abuse the infected PC.

    BERNIE2260 12/27/10 11:27AM
  • THID IS THE WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED

    rosemary.rochford 12/27/10 11:23AM
  • I am locked out of my orginal account! My friends email address shows as mine! This has been a mess for a month and support has done nothing to help! Now I can't get into my new account either! It did work great for almost 2 years but not now!!

    Judith Nesbitt 12/27/10 11:22AM
  • i have an acc w./facebook too and i've been locked too but i plan on making a complaint with the fcc about facebook,too those who want to file a complaint with the fcc the ph no is 1888callfcc or 18888355322 and you should report facebook to the better business bureau at 8164217800 this is the best way to make facebook answer to everyone,facebook is very savage & untrustworthy.

    blackjack 12/27/10 10:31AM
  • I am unable for some reason to use my 50 credits on city ville.I wanted to use my face book card for that game. cant use it for some reason. I also received a 10.00 face book card,I have no payment slot I have no place to put a credit or debit info it says my acct is having unusual credit problems but it isn't I would like to use the 50 credits fir 5.00 of coins in cityville but can get no one to show me or tell me how to do this I just get a run around I think I will try to exchange my 10.00 face book card for something else the answers you give people are not help full on you Help page.!

    tpmoseley 12/27/10 7:28AM
  • i was locked out of my account three days ago and no matter what i do i cannot get back into it. fb does not have a phone service so u can talk to anyone. how dumb is this. i have tried everything they have told me to do and nothing works so i can get back into my account. if fb does not care anymore about there cumstomers than this i think it is a very sick site to be on. they dont seem to care if anyone is helped or not. i can see there are a lot of people in my same situation and i can surely see why they are pissed off. i think fb needs to pull there heards out from whereever they have them and start helping us people who they are screwing around

    tombly 12/27/10 4:53AM
  • I am sick and tired of the lack of interest of FB towards all of its users.Getting any question answered is ridiculous. I am confounded by what I believe is a Facebook generated virus that is corrupting my account. You guys Suck!!!!

    Anonymous 12/26/10 9:29PM
  • FB locked me out of my account because of phishing? they have no customer service. I have spent money on FBs services and games and they seem to dismiss it as if we don't matter. Facebook is up and running because of us giving them business. I plan on getting the media involved and filing a suit against them we all should. They are disgusting money grubbing people. We cant get our accounts back there is nobody there. Just keeping the money rolling in and numbers numbers is all they care about.

    Christopheson 12/26/10 3:20PM
  • Same thing happend to me there is no user operations I can find. Its ridiculous. Please let me know if you get help. FACEBOOK HAS THE WORST CUSTOMER OR LACK OF SERVICE EVRE!

    Jessy 12/26/10 3:16PM
  • I am locked out of my account also! Step 2 just says contact our user operations team but it brings me to the stupid help desk which DOESNT DO ANYTHING! Im getting really annoyed with this and they need to fix this crap ASAP! ughhhh so much for happy holidays.

    Anonymous 12/26/10 10:40AM
  • My account has been temporarily discontinued because of some kind of phishing incident, but I can't get a straight answer as what to do about it HELP!! Henry L. White

    Henry L. White 12/26/10 10:17AM
  • I'm locked out of my account temporarily due to phishing activity..no one will answer emails I have sent for the past 5 days. How long is this temporary lock out supposed to last??

    Anonymous 12/26/10 1:52AM
  • It should be easier to contact customer service & it is fabricated baloney that someone who has almost 4,000 friends has restrictions on how many friend requests I send out. I've never had one complaint against me sending spam, I'm just trying to grow the interest in pro-wrestling & there are so many people that are interested. You are hindering my growth!!!!!

    theangelorsinidotcom 12/25/10 3:15PM
  • once you get hacked and cant get your page back forget about them contacting you. So you are screwed and really have no way of getting your account back. I bet id I was an advertiser on fb they would have me fixed in a minute.. Bottom line unless you pay them money through advertising or what ever good luck them helping you..

    ralph raabe 12/24/10 3:10PM
  • Having the same problem. Extremely frustrating. But I CAN'T complete those compromise steps because on Step 2 it says that my account has been temporarily locked. WHY CAN"T THEY TELL ME HOW LONG IS "TEMPORARY". My dad said its 15 minutes but its been almost 2 DAYS. Does anyone know how to unlock your account on Facebook?

    Anonymous 12/24/10 9:22AM
  • FACEBOOK SECURITY IS PURE CRAP , MY ACCOUNT HAS BEEN COMPROMISED AND I HAVE FOLLOWED ALL THE DIRECTIONS TO RE-ESTABLISH MANY TIMES AND I JUST WISH THERE WAS A BUTTON THAT I COULD PUSH TO GET THE HELL OUT OF IT , WHICH IS WHAT I'M PLANNING TO DO. WHATS THE BENEFIT OF TECHNOLOGY IF WE CANNOT CONTROL IT OR LET ALONE , SPEAK TO A HUMAN BEING TO SOLVE IT. I NO LONGER TRUST FACEBOOK AND WOULDN'T RECOMMEND IT TO ANYONE I CARE ABOUT. ITS ALL B.S. , IT MAY SOUND STUPID , BUT THE FACEBOOK PEOPLE SHOULD WATCH THE MOVIES "TERMINATOR" OR "THE MATRIX" , MACHINES TOOK OVER AND THE HUMANS COULDN'T DO ANYTHING ABOUT IT.

    DONOVANCYRUS 12/24/10 9:08AM
  • I am in the same boat as well. My account has been hacked and yet I have not gotten any response back from facebook. I have sent numerous emails and reports of my account being compromised and yet nothing has been done. Uggghhhh, this is very frustrating and yet they were supposed to have better security settings, but yet this happens. >:(

    luvme4me 12/24/10 1:14AM
  • My account has recently been disabled, but I'm thinking that it has to do with someone hacking my account. FaceBook sent me an email to reply to, but when I replied to the mail they sent me, it says they no longer can be contacted that way. I am BEYOND furious about this. I have spent countless HOURS on my profile & used this to keep in contact with my friends & family. This is getting out of hand & absolutely RIDICULOUS!! I'd LOVE my profile back, please!!

    Falinique 12/23/10 8:29PM
  • I'm getting upset with Facebook.
    I'm unable yo get answer yo my question. They have lock me out in change my name. This is real upsetting when,facebook is about social connection. Not control how a person who gives correct information unable to change there middle name or put there nickname in place.

    Angela Brinkley-Harris 12/23/10 7:42PM
  • Facebook has no customer service. None. I am discovering this now, since I'm having endless problems trying to log in. I guess you get what you pay for.

    Frustrated 12/23/10 6:13PM
  • I THINK IT IS TERRIBLE YOU ALL DO NOT HAVE A WAY OF CONTACTING CUSTOMER SERVICE BY PHONE! FACEBOOK SAYS I AM TEMPORARILY SUSPENDED FOR PHISHING! I DONT EVEN KNOW WHAT THAT IS! I HAVE NOT DONE THIS!!! PLEASE FIX

    SUDSY425 12/23/10 11:34AM
  • I have decided that FaceBook is the biggest joke. There is no one that knows how to there job. They do not return emails or phone calls. I think it is time to contact the media to see if they can get anything done.

    gspbriar 12/23/10 11:09AM
  • (1)FB is not a secure site.
    (2)Customer service is so poor it is not worth using.
    You have a very small chance of getting things fixed somewhat if you can find the live chat link (for Zynga games only)which rotates between games, days and times its just luck.
    My husband account has been hacked (4) times since Oct 2010 from INDONESIA every time totally they have taken 54 million poker chips which they sell to others (thru high end poker tables)in that country so it will never stop. We have learned a few things, only log in from one computer only, even with the security questions FB had reset the passwords (9) times since Oct 2010 for the hacker, husband changes passwords every week and they still hacked. Check the mobile settings we found (4) mobil #'s from Indonesia you can remove them,and hundreds of m.facebook.com mobile links you can only remove (10) per day but hackers put hundreds in there (must have software) they attach to you so they keep changing. Five days ago FB stated the account was SECURE it would not happen again-they hacked again on 12/22/2010, so account has been deleated by us. We went to Get Human .com and used every email they posted and sent emails to all every few hours with little success. Sending emails to Zynga worked the best for results but that is only if you play their games but they cannot control what FB does like resetting passwords for hackers. Also the thought has past our minds that FB has a internal problem with employes. Have given some thought of contacting FCC about FB giving mobile access from foreign countries with no security what so ever in place but have not done it yet. Good luck to all reading this hope it helped a little.

    anonymous 12/23/10 8:13AM
  • im trying to get ahold of facebook and no responce so far if anyone knows of anyway to do this let me know.

    i want my money 12/22/10 9:03PM
  • how can i open an account in fb?my e-mail is disabled.how can i enable my old fb account?

    enable/disable fb account 12/22/10 3:56PM
  • As you read previously on 12/18/10 I posted my comment. Well there is STILL no word from Facebook. Still do not know exactly why my profile was deleted. After realizing when I finally needed customer service that there is no customer service why the hell do people stay on facebook and deal with no customer service? Now all the schoolmates and lost friends that I found on Facebook are all gone again. WAY TO GO FACEBOOK!!! What happened to notifying people and giving them a chance before just deleting someone. How would they like it if the DMV decided just to delete their ID/license? And they find out after they get pulled over and go to jail for not having a valid ID. It appears to me they have the "God" imagine.

    Ltnsr4me 12/22/10 12:15PM
  • DO NOT OPEN ANYTHING THAT COMES FROM FACE BOOK AS YOU WILL HAVE everyone in the country after you.......I learned too late...... their customer service is ????
    My business is my business just as your's is your's....... phone calls, phony emails for starters........would zuckerberg or whatever his name is come forward??????? I have some serious questions.

    clipstein 12/22/10 10:28AM
  • I purchased credits on Happy Island and they are now missing. You have the proof what I bought and what I spent it shows. I contacted someone by e-mail and the response I got was that I needed to contact customer service. Facebook has absolutely no CUSTOMER SERVICE. Customer service stands for servicing the Customer. I want my money back the facebook STOLE from me or get a live person to help me.

    Southwesttrace 12/21/10 1:30PM
  • A few weeks ago I tried to sign on to Facebook. A 'box' came up saying I had been disabled. Further research determined they felt I was using a fake name. I have been a member of facebook for years and have never been anyone else. Further searching on the facebook website by me, I was told to scan a copy of a document (such as license) to verify my identity. No way am I doing that as it seemed to me this was a scam. I emailed facebook and explained everything to them and they emailed me back that their decision to disable me was final. However, I am still on facebook and I am able to use all communication. This again says that the initial 'box' that came up on my screen, could have been the beginnings of a scam. Facebook will not comment on this. Will you? Since when does facebook request scanned documents to verify identity? Please comment.

    Anonymous 12/21/10 8:23AM
  • has no such thing as customer service, they think its ok to delete or disable accounts without given you a reason. Absolute bunch of cowboys.

    Anonymous 12/20/10 4:54PM
  • unbelievable ....someone has charged up my account for this facebook nonsense and i cant get anyone in customer service . You are authorized to take money out of peoples checking account but have no staff for customer service

    stacyg903@aol.com 12/20/10 11:34AM
  • My sister's ex-husband haveall of her log-in info and wont let her have it back and there is no one in the wold of facbook tat can help her??? cant believe it!!! i think i am running a protest agaits faebook and have all my friends delete ther account.... i swear!

    yahaira moore 12/20/10 10:27AM
  • What customer service??? You don't seem to have any at all - is there no live people in the world of Facebook or is it just some dumbass who knows how to run a site really well? Thank you for your nonsupport. Sincerely, Kimberly Debrosky

    Kimberly Debrosky 12/19/10 7:04PM
  • The help center did not help us at all for my facebook questions. its a shame you cannot get any help or support from the phone for someone to guide you along like other companies with technical support. its all about money with fgacebook just to answer a question! I am so displeased with this-$24 bucks????

    A'pt Tharesa 12/19/10 10:05AM
  • NO REAL WAY TO CONTACT A LIVE PERSON - COMPANY IS TOO BIG FOR THAT NOW. NOT HAPPY.
    ALSO ALL THE INFO YOU COLLECT IS RAKING YOU IN LOTS OF MONEY. IT SHOULD BE SHARED WITH US BECAUSE YOU COLLECT INFO ALL THE TIME FROM US.
    VERY POOR CUSTOMER SERVICE.

    Anonymous 12/19/10 8:56AM
  • I too got my profile on Facebook suspended/deleted or whatever you want to call it. After realizing that I could not log into my account I finally got an email from them stating very vaguely that I supposedly posted an inappropriate pic but there were none posted. I had 3 pix I believe on my account....wait 4. My dog was naked so maybe that is the one. I forgot to dress him before the pic was taken.
    I sent Facebook the email requesting to restore my account and it has been over a week and I have heard nothing from them.

    Ltnsr4me 12/18/10 5:37PM
  • I have had my facebook Account Disabled also No Warnings No Explanations Just Gone in a flash . All i do is keep contact with friends and family and play one Zynga Game I have never used abuse and never ever upset anyone ! Now still sending emails to them not one reply ! The WORST customer Service i have had the dis pleasure in using The Law states Innocent till Proven Guilty I say This is defamation of Character !!!

    wendy Holliday 12/18/10 8:28AM
  • Hi, I have called and left two messages yesterday 12/16/2010 and today as well. I can't login to my Facebook again today? I was told in an email from Facebook that I was abused Facebook and was annoying? I wasn't so I'm very upset this happened to me...The only thing I can think of that caused this to happen to me is before my PC crashed I had a Facebook account in the name of: Sandra Raydeen Dorsey (Smith) I couldn't afford to get my PC fixed so decided to connect to Facebook on my iPhone. I totally forgot my first account with my maiden name of (Smith) so I opened another in Sandra Raydeen Dorsey. Then one day when I logged in Sandra Raydeen Dorsey (Smith) came up so I closed it. I noticed it would come up after I closed it and two friends I connected with again were on that page as well? So maybe that is the issue for me? Please allow me to login again... I get an error message that a confirmation letter was sent, but I only have the warning message and I can't log in even with hitting the resent email to confirm who I am it will not work for me? My email address is: sandy102943@gmail.com. My email address is also my birth date so maybe that will help to confirm who I am to get back on Facebook..

    Have a Merry Christmas and a Very Blessed New Year,
    Sandra Raydeen Dorsey
    12235 South Strang Line Court
    Apt. 605
    Olathe,KS. 66062
    Mobile phone: 913-951-1312
    Email address: sandy102943@gmail.com

    Sandra Raydeen Dorsey 12/17/10 10:29AM
  • So glad I saw this page before providing my license to facebook. I immediately thought it was a scam but seeing it here is so upsetting. How many people DID give their license. I was thrown off Facebook for no apparent reason and I sent about 50 emails with no response. left one message at the advertising department - but since then they changed the message to say 'go to the help page or email them'.
    All I can say is, if you have a group page, make sure you have more than one administrator. I can no longer access my groups now that I was thrown off.

    fran 12/16/10 7:00PM
  • My facebook account got hacked and my password got changed when i tried sending my new password to myself that didnt seem to work, turns out my e-mail accounts somehow got deleted or the passwords got changed as well. I cannot contact facebook now and they there is no one to talk to if i call. Please tell me what I can do to try and fix this, it is the first problem the site has given me and i have had it for quite a while.

    bballgirl7772 12/16/10 4:41PM
  • This is the most user unfriendly site I have ever had the misfortune of using. It never works the same way two times in the row and there is no way to get the specific answer I need. I can't contact certain people I've friended and I can't re-invite them to become a friend on Facebook again. I have old messages from them but this piece of garbage site won't let me contact them through the old messages. When I select the "Help" tab, I get a blank page with no options. This site sucks!!!!!

    Keith Krommes 12/16/10 1:56PM
  • I too was hacked!! I lost my phone and someone went into my account and deleted it, along with everything in my email!! this is absolutely outrageous that noone can help with any of this!!

    Anonymous 12/16/10 1:00PM
  • This happened to me too!. I eventually managed to get on my email - actually my wife did, after spending several hours on it. Then I emailed Face book. I got a response and they said it was all fine, but it wasn't fine. I still don't have my face book account. What I do have is a new account that is like blank. I started it. Interestly, I can see my profile out there: I'm being asked if I want to be friends with my old account. However I can't access my old account. I phoned information and no, there are no facebook listings: Not toll free. Not Californie. Not Washington. I stopped there.

    This is nuts! And wrong

    Brian Poulsen 12/16/10 10:00AM
  • Yesterday, some charming person hacked into my FB account (which is apparently VERY easy to do) which is bad enough....but in the process, also hacked into my Hotmail account......which holds very important business materials....and 24 hours later, no word or resolution from anyone......an atrocity...and no humans to connect with, of course. This site has gotten completely out of control, and needs some serious adjustments. Hey...don't bother emailing me at Hotmail, thanks so much, it's dead !

    denise morden 12/16/10 9:18AM
  • I am being impersonated on facebook and do not even want an account with facebook I am about to be a teacher - I do not know the person "url" and I think this is quite ridicoulus that for the past two moths I have been trying to delete this report/block that page and nothing has happened. Not like this comment will help either.

    Anonymous 12/15/10 11:34PM
  • Same here! It's telling me my account doesn't exist, but I CAN access it through my phone and others can see my profile. No support? What's that about?!?!

    Anonymous 12/15/10 7:31PM
  • i can't wait until someone, anyone, from facebook gets back to me so i can cancel my account. as it stands, i hate that i can't get into the account on the email login i've used for years. if you're going to have a company that services this many people, you're going to have to have some kind of customer service. my fault, i guess, for not realizing that there isn't some kind of a customer service department. not trying to be a dick about it, but this isn't cool. good luck to anyone trying to get in touch with facebook. i live in sf, so i guess i could drive down to mountain view and ask someone at the front desk.



    ray 12/15/10 5:51PM
  • No thanks to you all at FB, but now my secondary acct has been compromised. I cannot access my acct at all now. What are you doing? You have given personal information of mine to a hacker, and I have many witnesses to prove this is my account. If it is not fixed, and properly...on all accts, the attorney general will be investigating your company for accessory to identity theft. So much for customer service. Obviously...FB has none. This has been going on since early this morning, all to no avail. I will wait no longer. When the offices open tomorrow, I will be there to file a complaint.

    Suzy 12/15/10 4:39PM
  • If my complaint is not settled in a very short matter of time, any loss of monetary value will include facebook as a defendant. I have tried multiple times, but all you do is send information for the hacker to keep my account. I have too much valuable time and effort, as well as information and friends...on FB...to let some hacker have free will with it. GIVE ME BACK MY ACCT NOW!! I will be notiflying my state's attorney general tomorrow to file fraud charges. If someone at facebook has not deleted the hacker from my acct, I can sssure you FB will be included in the complaint! Don't know about your state, but mine takes identity theft very seriously!! I want an answer NOW!! I WANT ACTION NOW!!

    Suzy 12/15/10 3:24PM
  • I have been given a bug In F/B and It says "You have to try this.I can allready feel difference. I tried to get answer but the slick b------- want money. I notice and I hear that F/B Is just not doing their job as before and multiple people are getting bug's on F/B. I cant pay since I dont have, so my only step Is leave the hundreds of friends and never sign In again.
    HELP
    Eric Munoz

    Eric Munoz 12/15/10 11:52AM
  • this page provides no help. Fb is smug and has locked me out because i was dumb enough to respond to their bogus beef up your security prompting. now i can get into my temporarily suspended FB account, because FB sent a security code off into cyberspace instead of my email. they're so smug. and soon they will endure the fate of a dwindling myspece. Zuckerman's 60 minute appearance was his swan song. his ego has taken over and now he and his t shirt lackeys are out of touch with the real world.

    doncricrimon 12/15/10 9:46AM
  • No support whatsoever. I can't log in to my account because it says my email doesn't exist. I've been using fb for 2 years with that email. When I try and sign up again it says my email is already taken....WTF?

    Kevin Meegan 12/14/10 6:15PM
  • My account was hacked by someone in Indonesia. I recently lost all my belongings in a train de-railment so I have no photos of my childrens school day, birthdays, or of the birth of my children. Facebook support have not responded to any of my emails, even after I was requested to send photo ID still nothing. Am so disappointed in the FB team support they should be call no response dont give a crap team.
    Thanks for nothing Facebook.

    Danni Hamilton 12/14/10 4:51PM
  • Well what else is new, didn't answer my questions. I care how long it takes , I'd be satisfied with an answer!!!

    Shooteratwork 12/13/10 8:33PM
  • I am having the same problem. Some one in Bahasa Indonesia took over my account and I am locked out. They even changed the languge so I cant even read the messages FB is sending me. They email me to say my account info has been changed but I can do nothing about it. Very poor and will be the down fall of this company and I have e-mailed everyday and still can't get into my account and NO ONE AS ANSWERED MY E-MAILS. THIS STUNKS I MISS PLAYING ALL MY GAMES AND FRIENDS,MY PROFILE PICTURE IS STILL THERE

    Anonymous 12/13/10 7:23PM
  • They have blocked me from using cash or credit on my account, yet they keep posting that we can get free cash or coins for certain games. What's the point when account has been blocked from using cash or credits and you can't find out why - unusual activity my foot - they want you to play the games, but if you play several, they block you - what they need to do is have us have one account that we can use on whatever game we want to

    Janet Hubschman 12/13/10 3:23PM
  • An unknown person is trying to log-in to my account, so Facebook has temporarily shut down it down for security purposes. That's OK, but I REALLY WANT TO CANCEL MY ACCOUNT. The various avenues of achieve this end all require me to log-in. I want to cancel my account, but cannot find a way to do so. Of course there is no available employee to whom I can appeal. FACEBOOK IS FACELESS!

    Lois Baum 12/13/10 1:35PM
  • I am having the same problem. Some one in Bahasa Indonesia took over my account and I am locked out. They even changed the languge so I cant even read the messages FB is sending me. They email me to say my account info has been changed but I can do nothing about it. Very poor and will be the down fall of this company.

    DC 12/10/10 10:35PM
  • I found out my email was compromised with someone asking for $25,000 saying I was robbed in Scotland.

    I am not able to sign on to Facebook. My log in is inputting the wrong email address by one vowel. I keep doing what I'm told to do and not getting any email back. I am SO FRUSTRATED and there seems no one able to help!

    missingmatika@aol.com 12/10/10 4:54PM
  • I am sick and tired of all these Flash video advertisments popping up and playing automatically. We should have the option to not have to see or hear that crap if I wanted to see ads playing I would watch TV. I know you make your money off the ads but you have got to make to where we can choose if we want to see them or not they should automatically have free run on our pages. If this continues there are more and more social networking sites coming online everyday and my friends and I and everyone I know will switch we offer you to fix the problem with the ads and stop having them take over our pages.

    Kingwhasup 12/9/10 10:12PM

  • facebook is terrible for its service quality,i cannot contact you and my account password has been changed by someone other than myself,i love facebook but thanks to idiots and facebooks lack of concern i now cannot access my own account.please fix the problem facebook,we made you millions

    Anonymous 12/9/10 8:42PM
  • I am having the same trouble as everyone listed below. I was told to change my password as someone was trying to hijack my account and now it doesn't recognize my email, my name, my friends name or anything to get back on. I can't access my account. This is really crummy for a company that has made a millionaire! Can't Facebook reply to a request for help?>?????????

    anonymous 12/9/10 6:37PM
  • its impossibe to get any kind of response for technical support on facebook

    Anonymous 12/9/10 4:01PM
  • There Help Center is worthless. It's a bunch of users making suggestions to other users with techincal issues. Facebook avoids users, and they offer no effective means to address user issues. It's apparent by their actions, that they are not motivated to put into place any structure for customer support. I guess you get what you pay for... NOTHING.

    lehein 12/9/10 1:25PM
  • Hi,
    I have been using Facebook to keep in touch with two people for a few years. Big deal. I have played the puzzle game Scramble and quite enjoyed it. Now, however I can no longer get on to my Facebook page. They keep asking for my phone number to prove that I am a real person.
    I don't feel comfortable giving out my phone number. You have my service provider information who in turn has my phone number, I think that will prove I am a real person who has to pay my service provider every month.
    If I can no longer use facebook, I will be disappointed but I won't give up my phone number to be spread all over. Any incoming calls on my mobile phone cost me money and as a person on a fixed income I can't afford to take the chance.
    Very disappointing as I have enjoyed the little time a did spend on the facebook but I will have to not be a part of it.
    Really hard to understand why? Would love to hear back from you about your rationale.

    Anonymous 12/8/10 4:50PM
  • I'm having similar problems. Someone high-jacked my FB profile and I can't get back into it to change the password. I've tried ALL the FB help suggestions with no success. Any ideas/suggestions on how I might recover it will be very much appreciated.

    imranger2 12/8/10 10:26AM
  • I am also having problems with facebook
    They will not let me use my email address or password to get on this page
    What the heck is wrong with this facebook
    Why are we all having these problems
    Facebook will not let us get in touch with them

    Anonymous 12/8/10 6:39AM
  • i havent had an experience with customer service as i cant reach YOU!!!! So please give me a way to contact YOU!!! You need to make it possible to contact me or give me a way to contact you as it is MY money you are taking !!!!!!!!!!!!!!!!!!!!

    Anonymous 12/7/10 6:05PM
  • I'm in the same boat Holly, but I've had contact with FB at least 4 times now & they still say there is nothing they can do!
    Bastards!Meanwhile some jerk has got my site & is doing what ever he wants with it!

    Guttercat 12/7/10 11:14AM
  • I am so frustrated, my profile was hijacked yesterday morning, I have been trying through the "help" tab to get this resolved and I get the same "robot" emails back telling me to go through the "help" tab. The person that hijacked my account changed my email, name, picture, etc. so the "help" tab cannot help me. I am going in circles, meanwhile this person has had access to all my info for the last 24 hours. I HATE FACEBOOK, and their customer service SUCKS.

    holly 12/7/10 9:41AM
  • my confirmation wll not go through. Ihave had the same e-mail address ror years. There is no spam but It keeps denying my confirmation. I have tried to use alternate e-mail that failed as well . I have contacted customer service several times with no response. What is going on here.

    rochelle easley 12/7/10 8:05AM
  • Absolutely aweful. I am deleting my account as soon as I can log back on!!! For no reason what so ever fb is saying that my account was blocked for abusive behavior. Which I have done nothing of the sort. I have emailed them several times but have of course they have not responded. Every time I try to look at anything related to fb it brings me right back to that stupid page that says IP address blocked. This is so frustrating and all I want to do is delete my account!

    Frustrated 12/6/10 5:21PM
  • Also having the same issues as others. Had to delete my cookies due to a Paypal issue (another story) and couldn't remember my password. Now I can't reset as FB says it doesn't recognize my account yet when I tried to create a new account it says there is already one existing. Tried through my name and a friends and still no luck. I've been a big FB supporter but this might be the end for me.

    Anonymous 12/6/10 10:48AM
  • Before new users decide to open an account and invest any time setting up a network of friends, uploading pictures, etc, be aware that this company valued at 50 billion (per 60 minutes) has ZERO CUSTOMER SERVICE. It's been 11 days since I've been able to log on. Requests for password reset have apparently been ignored. No way to contact anyone but robot e-mail, which suggests that I be "patient". Can anyone tell me what that means.... (short of waiting for hell to freeze over?)

    WaitingTillHellFreezesOver 12/6/10 10:42AM
  • Unbelievable. All I want to do is access my FB and I can't. There is no tech support. As I am watching Zuckerberg on TV and can't get onto the site for over 4 days. Piece of ****.

    Anonymous 12/5/10 5:45PM
  • I'm so upset with FB right now! Without any type of explanation, Facebook will not allow the 'comment' and 'like' options available for my friends/family to use. They cant add a comment to my post's or my pictures. My settings are correct but not working correctly..Ugh! I wrote FB and have had no reply from anyone. I really do not want to delete my account. Any recommendations and or help??

    Megamixx313 12/5/10 5:12PM
  • I too am having the same problem with my FB account. I usually stay logged in to my account on my personal computer but my friend logged me out and went into her FB account. I can't remember my FB password. When I try to reset my password FB says that they can't find an account for that email address. This has just been a nightmare. I don't understand why it has to be so difficult. You can find me through my friends' accounts so why can't FB find my email???? This is just the stupidest thing ever!!!!

    ssmith114 12/5/10 3:03PM
  • Looks like I'm having the same problem as others below. FB informed me days ago that my account was logged into in another location & I should change my password, which I did. This worked for a while but now I try to log in & fb says I have no account for this email. When trying to create a new account just to see what happens, fb says that email already has an account. Friends can see my profile but apparently I don't exist. Auto-reply only from fb neither acknowledging I have an account or that it is disabled. I've now sent 20+ emails to them threatening legal action and no response. What the hell is happening there?

    mejkressler 12/4/10 10:08PM
  • i cannot login from my netbook -- went on thru laptop and reset password, still will not recognize it from my netbook. i've spent over an hour going through the self-help site and getting nowhere. i keep ending up where i have to provide one of 3 types of id -- none of which are accepted. i see someone else had the same experience and posted it about 3am this morning.

    normaprinamurphy 12/4/10 3:12PM
  • Suddenly my password does not work and I am in an endless loop of trying to reset it and one screen leads to another and another and then I am back to the first screen... And STILL no password reset emails anywhere. And NO customer service anywhere. WTF? I've had password problems before and was always able to work through them. I've also had NO Facebook emails for 2 days which means my email address must be disabled or something... how the heck do you contact a living breathing human being at FACEBOOK?

    Anonymous 12/4/10 3:06AM
  • A few days ago, without warning or explanation, Facebook decided to delete the 'comment' and 'like' options for my friends to use. They cannot add a comment to ANYTHING I post on my page! They finally sent me the folowing emailafter numerous complaints:
    "Hi (My name),
    Sorry for the confusion. We sometimes test new features with a small set of users for an unspecified period of time. Unfortunately, we are not able to manually add or remove individuals from the test set, nor are we able to adjust the length of these tests.
    We apologize for any inconvenience. Let us know if you have further questions.
    Thanks for contacting Facebook,

    Patrick
    User Operations
    Facebook"

    Its been over a week with this situation without any indication when it will be normal again. I wrote Patrick back and gave him and Facebook a piece of my mind.
    They suck!

    Anonymous 12/3/10 1:15PM
  • UGH!...This is freaking RIDICULOUS!!!!My account has been suspense and i have no clue WHY!!...FACEBOODK sucks. I need to speak with someone and all i keep getting is a complete run around from site to site. I hope that FACEBOOK BURN and CRASH with no return.

    Anonymous 12/3/10 7:51AM
  • I got a message from facebook saying that they disabled my notifications, don`t know why. Can`t read them or delete them and can`t get a hold of facebook.

    robin hoge 12/2/10 4:39PM
  • I've been trying to go to my facebook page and when I press home it says"error network ." I'm really getting pissed off,I left a message and no 1 returned my call. I don't want to delete my facebook account but I will!!!


    sana khayati 12/2/10 3:41PM
  • i dont like their no live contact. i wanted to report abuse. someone send bad iformation about me to my facebook friends and i wanted to get help.......

    Anonymous 12/2/10 5:54AM
  • This is by far the worst site ever-and I think it's about time people fled from it rather than filling up their pockets with money. I think that there must be some law which requires there be contact info listed on the site-to contact the company and not automated e-mails that put you in a catch 24 situation. Most customer service phone numbers are robotized for sure but in the end you always have the option of contacting a live agent. What happened to me: one day i was told by friends someone chatted from my facebook account. So i changed my password. I have my computer set to remember it so there was no problem using my account. Until i tried to post something from my i-phone and needed to enter the new password. it wouldn't accept it. so i decided to try it out on my computer. i logged out, disabled the auto password remember but same thing-wouldn't accept it. ok so i go to help page for password reset. I get shown my account-the name and e-mail and am asked if it is me. So i click yes. Then i get asked for more info-type your e-mail again, or your FB name, or your name and a friend's name. So i type the same e-mail FB has of me-and am told no such account with that e-mail exists. No such name either?!?! OK so i decide to test the following. my husband goes online into his profile sends me a message and i receive a notification of it on the very same e-mail FB tells me is not linked to any account!what the heck?!? My friends can see me but when i google myself it tells me this content is unavailable. Finally i reach the stage where i get an automated e-mail from FB requesting a reply to prove it's me-so i reply and i get an answer from them that this FB e-mail is no longer used for helping redirecting me back to their help page. Catch 24. Who are they fooling that anything gets reviewed and there is customer service? Nobody!they should be closed down. I mean come on-nowadays there are ready to buy templates for social network sites-anyone can start up a new FB-why do we put up with this!!

    srebri 12/2/10 3:44AM
  • Facebook is the MOST awful website for issues. There is NO one you can contact to get anything resolved. Amazing. Yahoo is FREE and when you have issues, you can email them and get your issue resolved!!
    Facebook is fun, but for as big as it is, there is NOOOO reason, we can not contact them.

    tanzinite724 12/1/10 10:49AM
  • Yes, I really need to talk to someone as It looks like I am being stocked and my Facebook page was turned off do to this person Stocking me .. I have sent many email as I find out the Information Around it I did not know before this all came to light .. With NO" response back from Facebook at all I have done everything like email them back like they ask but NOTHING has happend I am still Blocked out of my Facebook Any Ideas ???

    MaMa D. 11/30/10 3:14PM
  • As complex as Facebook has become, I think it is ridiculous not to offer telephone customer service and support. It could bring about many jobs to those who love computers and Facebook and also I would not mind to pay a small fee for a phone call to answer my question regarding Facebook mobile. Just an idea!

    Anonymous 11/30/10 2:57PM
  • my facebook account under was hacked some jackass in the uk changed my password a week ago i have contacted facebook team several times an i thought they had taken care of it my old account was orvnchris@yahoo.con it was hacked into i opened a new account deanol32@yahoo.com got an email saying my account was disabled because you cant have 2 facebook accounts why in hell cant facebook get there stuff togather and take care of our troubles that jerk who got into my account is concateing mu family and friends wanting 1800 bucks so i can get home from the uk im not in the uk im in the united states an why cant we talk on the phone to a person on the facebook team im pissed

    Anonymous 11/30/10 10:54AM
  • Facebook Support is not good. There is no one to chat with, no one to call. Basically you are screwed when your account is suspended. Someone posted a video on my wall with a bug in it and or I logged into a page designed to look like facebook. When my account was suspended, I closed the email account associated with my facebook. I changed my phone number a month ago associated with my facebook without updating my page. Now I cannot make it through the account verification process to view my facebook. Cant find any answers on thier silly so called help page. I have lost all almost 400 connections. I loved facebook before I was phished. it's like I am paying for it for being careful and changing passwords and email accounts like i was advised to do.

    amy poen riesenhuber 11/30/10 7:03AM
  • Facebook disable my A/C and reason is I haven't use real name. I send my driving licence to prove my name already but they still block my A/C. UNREASONABLE!!!

    Sedna 11/30/10 2:27AM
  • Someone has compromised my Facebook account, he changed my logged in email and erase all email from Yahoo, but thanks god I can still save my Yahoo email and secure it and Yahoo also restore my erased email from the last 24 hours in less than 12 hours. Very quickly.

    But I get nothing from Facebook even though I have given all information I know from my situation, not even a single email to prove that Facebook really concern about this kind of thing. Very disappointing!!

    anonymous 11/29/10 10:06PM
  • My facebook page is blocked with no explanation "This content is currently unavailable
    The page you requested cannot be displayed right now. It may be temporarily unavailable, the link you clicked on may have expired, or you may not have permission to view this page."
    No way to contact FB to find out what is going on.

    jackysutton 11/29/10 9:06PM
  • What the heck! I am barley on FB and the one time I use it to attempt to plan a surprise party, I am blocked by FB with a message that says I am engaging in annoying or harassing behavior by sending too many private messages and adding too many friends all at once. Seriously??? Then when one attempts to address it there is no live body or working email at FB. This is highly annoying and I am tempted just to delete the whole damn thing!

    allmixedupgirl 11/29/10 1:06PM

    • We only display the 750 most recent negative comments.

  • Submit your comment >>
  • I am utterly speechless due to what I have just read on this "customer service score board". CAN ANYONE SPELL HYPOCRITES!?

    Firstly all the comments are negative, strange thing is that all the people that are making these negative comments are self-declared Facebook users, if you are unhappy then just delete your account and move on, as simple as that. If you are unable to do so, then clearly you shouldn't be using Facebook or even a computer for that matter!

    Secondly what strikes me as hilarious is that there is a Facebook "Like" button on this very page! Hypocrites! Really?

    And really now, I don't think that there is one comment that is actually written in proper ENGLISH. Have you ever heard of spell check?

    People from third world countries complaining about customer service!?

    I also would like to state one important FACT, IT IS FREE, and you use it to make yourself (and your life) look better than what it really is. If you were a paying customer than by all means complain away!

    Remember that beggars cant be choosers!

    As to the "customer service" that Facebook provides, come on...do you really need help with something so simple? And I do believe that Facebook treats users fairly.

    P.S. Fairly (when you create any profile or account with any FREE social media platform, you agree to accept all the little responsibilities that come along with it).

    Alta 2/17/12 9:36AM


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