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Week 3 without insulin I keep getting transferred around or put on hold.I am on hold again .now I have been hung up on this morning,transferred to voicemails, and on hold again to see why no insulin.I have talked to so many people in 3 weeks my and managers no one knows what is going on.
I JUST WANT MY MEDS.Frustrated 12/9/13 7:43AM
Service was good until the past year when as a Tricare customer I chronically cannot get logged in as it always says it doesn't recognize me despite multiple registrations and hours on the phone with customer service. A supervisor was supposed to call me but never did.
Also when they are out of a specific medication they fail to offer alternative such as brand or generic names.
Overall the service has gone for a 10 to a 1-3 in 2013. If you have an alternative to Express-scripts I would suggest you take it.Anonymous 12/6/13 12:30PM
This is the WORST company I have ever delt with. I have spent numerous hours on the phone over a 5 day period trying to get a refill on my sons medication that he can not go with out.Their customer service is horrible no one knows what they are doing no one calls back and the only thing they can tell me is its processing in the computer and they need a pharmacist to look at it. Really 5 days to review a refill that is marked urgent.My son has been taking the same medicine for the past 6 years . Totally unacceptable!!!!kreil58 12/5/13 8:21AM
Will not refill scripts without a pharmacy insurance card, REFUSED to ship Insulin needles without insurance. Solution: Have LOCAL PHARMACY call and wait forever on hold to Transfer perscription to LOCAL Pharmacy.turkman143 12/5/13 5:14AM
Poor customer service attitude, agents are very defensive and would rather blame the customer than work to resolve problems. The process to renew an existing rx is filled with peril, it takes several attempts for ES to get it accomplished. I will be getting paper RX and using my local druggist.none 12/2/13 11:36AM
This company didn't mail my medicines for few weeks because they had a question for doctor whether it can be substituted for generic.
They donot care what happens to patient.
The worst Managed company with focus only on one thing - make maximum profit for themselves.patient1 11/27/13 10:42AM
This company did not follow MD orders and sent me the wrong medication last week. I have spent countless hours on hold trying to get this fixed. They promise to call me back and never do. I can lose my transplant from 17 years ago because I don't have the right medication. DONT TRUST THEM!! I just wish I knew someone to help me!ohiogal 11/27/13 8:44AM
Absolutely the worst customer service that I have ever had to deal with! For the past week, I have spent over 7 hours to get three prescriptions filled only to have an override done last nigh so I can now pay my local pharmacy $1,700.00 out of my pocket to get the medication that should be at a zero co pay. I was on hold with one agent who came back on the line after 40 minutes with a supervisor (he never came back prior to that)!
THIS IS AN HORRIBLE COMPANY TO DEAL WITH!PISSED IN DENVER 11/26/13 8:28AM
Extremely slow this is the third time giving them a try and it has been 6 weeks waiting on basic formulary medications and still saying that they need to contact my doctor. Do I need to call my doctor and Express Scripts them conference them together? Another script they denied because Express Scripts felt I didn't need that medicine and that there may be other meds that would be better.
I wasn't aware that Express Scripts was staffed by qualified medical doctors that know what is better for my health care than my doctor that I see on a regular basis.Anonymous 11/24/13 1:08PM
I have been a member using Medco, then your services. I order prescriptions with great ease. Your new web site is very confusing and difficult to use. I am going to switch when the appropriate time comes.elginman78 11/23/13 10:20AM
Med. before living on Vac.
Expressing my outrage at both the cost and danger this company's actions has caused.
Nov.13,2013 my Dr.Off. send a prescription,Nov.19,2013 I got a letter dated 11/14/2013 saying "unable to dispenser the prescription" Make a phone call that date 11/19/2013 after a 45 min phone call they agreed to ship the med.expecting delivery by 11/22/2013. day before 11/19/2013 I was told that the med. was shipped.(first lair) never was shipped.On 11/22/2013 I called and was told that the med was shipped today (11/22/2013) outrages!!I was screaming asking for the sup.they refused.This problem should be resolved if they have the courtesy to call me to say thatwe have a problem with the med. but not they have decided to over right the DR. decision with a denial with a letter.
I'm living on Vac without Med. FJB Miami FLFJB 11/22/13 4:12PM
Called after a week to check prescription - told they never received it. Called my doctor and got verification number. Called expresscripts back and gave number. Was told "It just appeared", which is laughable.
A week later, no medications. Called back. Was asked repeatedly for what meds were ordered. Demanded a supervisor - told her that if I have to tell you the meds, you have no idea on the order - she finally admitted I was correct.
Then was told that one med shipped. I told them forget the rest - I will have them filled locally. They wanted names of others and told me I would be responsible if they find the prescription. I told them if they ship me anything else at this point it's getting shipped back and I'm not paying.Never Go To Expressscripts again 11/21/13 1:44PM
The Worst Company Ever! For 4 years they have Never filled a prescription right, or had their Pharmacists calling me up Yelling at me, or just holding up my Insulin. Now they have Deleted a prescription they verified when I ordered it. Isn't that illegal? Maybe the Authorities should investigate them.Angry 11/20/13 6:52PM
This is the FIRST time that I have used this company and I'm very disappointed. I called to renew my prescription and they stopped my prescription!!! It's only one month old with (5) refills!!! I called several times this week to resolve the issue even speaking with a supervisor but to no avail. I was told that my doctor would have to fax a new prescription to the company in order for me to get my medication. The first round of medication was sent late and it wasn't time for my refill. I was told they called me six times. I never received a message or letter indicating my medication will be stopped or to call them immediately. I'm very displeased and will look into trying to find another company or way to get my medication. I will make sure even by word of mouth that co-workers know how prescriptions/pharmacy dept. is run. No one should be treated this way especially someone who needs their medication. Also, it takes forever to get someone on the line and when you do get someone, you better hope they read the notes left by the previous representative. There has to be a better way-THIS ISN"T IT!!!Anonymous 11/20/13 5:19PM
This company, and I use the term loosely, is without a doubt the most mismanaged, disorganized collection of buffoons I have every had the displeasure of dealing with!! They are so decentralized that if you call with ANY problem you get transferred multiple times to multiple locations, none of which knows what is going on. They lie habitually and make excuses for their failures which are many. I would rather die from lack of medication than to deal with Express Scripts!!Jim 11/19/13 7:07PM
My wife has had d1abetes medication delivered to her for the past three years. This company recently merged with MedCo. During the transition they screwed up my wife's prescription. We called. They said it was shipping. We called back the day it was supposed to ship and they said they were waiting for doctor authorization. It was a refill that three refills left on it but they changed the prescription number so they thought it was new. Then they expedited the shipment. On a Friday so since it is temperature controlled it wouldn't ship until Monday anyway because they are too lame to pay for Saturday delivery when they screw up. When it didn't ship again we called back and were told that we were supposed to call their shipping department and arrange a ship date. No one ever told us that before. They also told us the shipping department tried to call us. We have no record of that call. When we finally did get in touch with the Shipping Scheduling Department it turned out to be one woman that said she never called. We were supposed to know that if it was temp controlled and wroth a lot of money we were supposed to schedule the shipment. Even though they had been shipping it for 3 years to the same address. Their IT department really screwed up this merger. The rest of the company was already screwed up.Disgrutnled 11/19/13 8:30AM
I hate everything about express scripts!!
1) You have to call them about every problem; they never make an attempt to call you if something is wrong.
2) The representatives, except a few, are clueless and give conflicting information. (try it --call them back to back and you will get two differing stories)
3) They revamped the website which is a disaster... now everyone in my family has to register separately.
4) I have better things to do with my time than to call the call cetner.jaded customer 11/19/13 5:11AM
i have been trying to settle a dispute with them for almost a year - they are making mu pb go up with their total incompetence! This is one of the worse companies I have ever had the misfortune to deal with. There policies, there coverage and interpetations change according to whomever answers the phone. If notes are required - important decisions are left out. This is a company that knows we are stuck with them and they dont careÖ..bigmac 11/17/13 2:09PM
Worst Company ever! Have "lost" my prescriptions three times now. What are they doing with our medication? They need to be investigated. They are borderline criminals!!!!! I have issued a complaint with my insurance carrier and you need to do this as well. My insurance carrier has informed me that they have had a rash of complaints and probably will not sign on with Express Scripts when their agreement/contract is up for negotiation. I am contacting my state rep. tomorrow as well as Reps. in MO. These people are playing with patients lives and don't even care! They need to be put out of business once and for all.Consumer 11/15/13 4:48PM
I can not believe this company is still in business! It is a shame that Express Scripts is even in the business that they are. I previously used Medco mail order and my prescriptions always arrived on time. This is the third time this year (and my scripts are for 90) days that my prescription have not arrived until 3 weeks after they were ordered. I have to use ES through my insurance company but have just filed a complaint with my insurance in regards to Express Scripts. They will take this complaint to their higher ups and hopefully will not use Express Scripts once their agreement expires. Please...contact you insurance company or whomever has your coverage and tell them how dishoneste and horrible Express Scripts is...they need to be put out of business!
I will also be contacting the state of Florida insurance commission to find out who governs Express Scripts!Consumer 11/15/13 4:26PM
Fraudulently enrolled my mother in their Medicare Plan without permission from her POA, attorney or bank Trust Departent. Fortunately my Congressman has an office across the hall from mine and my US Senator has an office one floor down, just in case I need backup with this bunch to dis-enroll her.Anonymous 11/15/13 11:55AM
I never knew having two insurances would be a problem or end of costing more than it should.
The problem I am having is my wife and daughters have a primary insurance PEIA that is managed by Express Scripts. They as well have a secondary Insurance through me TRICARE.
Federal law states that PEIA is the primary and Tricare is the secondary provider. Express Scripts is the manager, they should know the law.
Tricare is suppose to pickup where the primary left off. Because they manage both, they aren't paying as they should on the secondary and charging the higher of the two deductibles. The purpose of having two insurances is to reduce cost, not increase cost. You should never have to pay more than your primary insurance deductible and pay less with the secondary deductible, whichever is less, not whichever is higher.
We have talked with them. We have provided requested information. They are the mangers for these insurances, but there not following the laws and correct procedures. They should automatically know that this is how it works. There getting paid to be the managers and are failing terribly at it.DM 11/15/13 9:27AM
Can't log onto the website, can't renew drugs. They say they can do this on the phone, which I have done before. Takes twice as long and I have to give them all the info stored on the website. why have one at all? every month for the past 5 months I've escalated the problem and it's still not fixed. BlueX,BlueShield not interested in problems either.Bud 11/14/13 5:25PM
They cancelled one of scrips by themselves without my doctors knowledge. Said they were both in the same family of medication however one is long acting and one is for short term relief. Was due here on the 11th but the website said it was ordered on the 11th. I ordered well in advance on the 23rd. So now it is the 14th and still no refill has arrived. They are surely shifty. It took 3 people on the phone, and 30 minutes, for them to admit they cancelled one of my scripts. Never had any problems with MEDCO their predecessor. Call you insurance plan and tell them to get rid of these clowns.kong 11/14/13 12:33PM
My insurance works w/Express Scripts to handle our medication part of our benefits. I called for different issues regarding coverage and the customer service rep, will not answer. Example, yesterday I called as I recently changed my medical plan and my prescription card had the wrong type of insurance I have PPO, they listed HMO. I inquired about it, and the rep goes we can't help you with that you have to contact your medical provided. EVEN THOUGH on the CARD states, they handle questions and requests as they are my prescription provider. I called my insurance co. and they said you have to deal with them directly, the rep said..this is an ONGOING issue and we have filed a complaint because they continue to move patients to us, on things we can't answer. She recommended I contacted my state benefits office, I did and they submitted a request directly to Express Scripts to fix the issue. The fact that I had to go thru this, is unacceptable. This is not the first time, they will bounce you off to others and no answer or resolution to your problem. As of right now, I am waiting to see if it gets fixed. A NIGHTMARE of a company! and I have no choice, but to have to use them.Jampy 11/13/13 11:18AM
1 - 25 out of 950
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I have received great service. I had pass word trouble this morning, and the lady that helped me was pleasant, maintained a voice that told me she was glad to help me. She also helped me solve a problem with the date of my refill. I am so glad I did not have to stand in a long line at our local drug store after shopping for nearly an hour.joyscottl 12/10/13 6:03AM
Like so many seniors, I was extremely wary of ordering my pills thru an then-unknown company. Not to worry---they have been cheerfully and carefully filling and refilling all my orders (most were automatic refills) for several years now. The price is unbeatable. (I am Scottish at heart.) The quality is excellent. Very good company.lizzie 10/26/13 1:06PM
I've spoken to several employees and my experience was the same horrible.But I've spoken to Ms Passion Ford on an issue I've been dealing with the past several months.She spoke to me with the upmost coutesy, real concern ,and very efficient on handling my ordeal.for the first time in years I relived and wasn't angry I hung up the phone. If the rest of the employees can take a page out of ns Ford's book the company will rank in the high 90's on their customer service surveys.cookie monster 8/3/13 10:51AM
I had Express Scripts for about 6 years or longer through State of Michigan retirement; I loved them. They were the best and most efficient mail order pharmacy to work with and always watching how one of our medications might interact with a new one that the doctor would order. I am sorry to hear/read of other bad experiences.Confused in Michigan 4/24/13 6:14PM
I have nothing but good things to say about Express Scripts. I have never had an issue with my prescriptions being filed or my questions answered. Hats off to Express Script keep up the good work!Deb 1/17/13 3:47PM
We are very pleased with the way all our prescriptions are filled.Right on time,never run out.Our Dr faxes them in for us---We don`t have to run to the Drug store,which is a Blessing for us----Thank God for Express Scripts--Anonymous 5/8/12 12:16PM
The only problem I have is getting my doctor to fax in prescriptions to them. Once they have the prescription, they fill them promptly and I never have to worry. The customer service is A+ and I am going to switch my entire family over to their service. My father has Tri-Care and no one really cares if we have to use CVS instead of Walgreens for his meds. Like I said, I will be switching him to Express Scripts too... very convenient.SunnyDisposition 4/16/12 2:06AM
I had to drops Express Scripts they were just making to many mistake and my health were paying for it.
They always blame the patient for what happen with their medications.
And now they are charging you an extra copay if you use Brand name medication vs Generic.
I'm not sure if that is legal, i will keep asking the question.someonecares 4/12/12 9:50AM
You do not get a person by pressing 3. You need to say "I would like to speak to a patient care advocate." I only had to wait about 30 seconds and got a real person, who tried to resolve my issue, could not, so she contacted supervisor and resolved the problem. Make life easier...get your prescriptions mail order.Customer Service OK 2/28/12 12:59PM
I have never had any problems with this company.
Anonymous 2/7/12 11:08AM
Strange. Never had any problems with the Express Scripts. Except perhaps with their automated calls offering refills. however, there was always an option just to say NO - and they discontinue these calls.
(Their voice recognition is superb, considering my thick foreign accent that was never a problem with their auto system)
The supporting staff is generally polite and patient, and those who introduce themselves as some kind of ADVOCATES, are pretty helpful despite the naive and pretentious name of what is boiled to the usual customer service.
I'd grade them 3-plus out of 4 and recommend their service to my friends and relatives.
Manhattan, NYinterdial 1/27/12 11:39AM
I have been receiving my medication from Express Scripts for approximately eight years. I have never had any problems with them, and the customer service people are extremely helpful if I have questions about a pending order.lawgirl3 12/12/11 4:42PM
Mailed a prescription from VA to AZ. Was received on 17 Oct; verified-filled-packaged-shipped the same day. Couldn't ask for more than that!Anonymous 10/21/11 3:35AM
Positive experience...customer svc agent v helpful!kimmyp 7/26/11 4:27PM
Express Scripts has always delivered on time!! Much better that all of the other mail order pharmacies, ESI is truly committed to their members... THANK YOU ESI!!!Pro ESI 4/11/11 7:48AM
Mine is at best a "lukewarm" positive response, but having read the horror stories of other customers right after sending Express Scripts my first order, well, I was worried enough to ramrod said order thru their corporate maze. (Past experience fighting with six phone companies on a 911 implementation project helped.) I found that by calling daily for updates and asking for clarifications on discrepancies between phone and internet status report helped them to clear logjams. Since I was initially naive and thought they might know what they were doing, I made up for lost time by insisting on a rush order (additional cost $21). After 11 phone calls over 12 days, 2 of 3 prescriptions were shipped UPS so I got them 13 days after Express Scripts received them. The third prescription - a common blood pressure medicine - is apparently delayed indefinitely. My doctor's office gave me 2 weeks worth of samples. My advice: Call these people every day...compare what they tell you with the online information. Both may be wrong but demand a clear answer. Bottom line: Do not use this service if you can afford to use a local pharmacy. If you are stuck with these jokers, do not assume it will be as bad as the horror stories described here. For us, it was a big hassle but not a nightmare. Good luck.Luke Warm 4/1/11 1:39PM
I have always received my medication on time. I am sorry my company changed to another prescription company. I have been able to call and get someone on the phone within minutes. As always they have been very helpful and nice on the phone.Gloria 3/21/11 10:29AM
I am now a retired minister. I was a registered pharmacist in my early years. I have used express scripts for several years. I have found then to be accurate and timely in all of my dealings with them. They have saved me an enormous amount of money through my retirement benefit drug plan. I purchase 90 day supplies of 2 very expensive Rxs from them and I consider their services a blessing to me.Anonymous 2/17/11 2:26PM
This is generally a positive review; however, I was unable to find a telephone number to call from the web page to renew my prescription. I could go online, if I had my membership number, but I don't have that with me and I am only trying to return a call that I missed and could miss again. Otherwise, I am very satisfied with the service you provide. My pills arrive on time and in the correct number and dosage.TEWK 11/15/10 10:16AM
We have used Express Scripts for over 10 years and have only had 1 problem. That was 2 weeks ago they sent the incorrect number of pills. I called to report and the rest were sent out within a week. Always friendly and informative.Anonymous 11/1/10 9:41AM
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youknowme40 12/7/13 12:07AM
Telling 7/12/13 5:20AM
1. Customer Service is very poor- lacking empathy, willingness to assist
2. Not about the patient's needs but the company's bc instead taking the time to help the patients, now you're on a clock to quickly assist and get them off the phone.
3. Lots of cuts- from lay-offs to program changes to better business needs
4. Raises- None to minimal but higher expectation for more
5. Incentives for Employees reduced or cut- for example for education, there is a cap where of 3500 per year- enough for 2-3 classes in one year at these costs.
6. Minimal HR contact bc its controlled mostly thru a call center outsourced for our benefits
7. Crappy and not the best benefits- you may more but the options for quality is lacking.
These are just a few and i could go on and on but in the big picture of looking at things, the only people i see this benefiting are the investors who ESI will need to show some returns to bc the employees are sure not gaining anything so far..
I would not be surprised to see a shift in the employee arena in this company as this economy slowly recovers bc many are not happy but like most too, need a job until better comes along.
So sad for a once good named company that many took pride in working for and now dissected to what is slowly no longer the best company out there to work for.
ChuloZing 3/15/13 6:47AM
justme 3/7/13 5:58PM
I get some negative feedback from patients, pharmacists, and doctor's office, but I believe this can be summed up in large part to lack of knowledge of the companie's policies. If I had one suggestion for improvement, it'd be that those policies are made more accessible to the members and others who service them.
And, the mandatoy overtime thing is a bunch of bologna. All overtime is voluntary. The only time ithey 'draft' for overtime is on holidays and not enough people volunteer. Actually, this month I signed up for 20+ hours of overtime and had it all cancelled!!! I'm upset about THAT!
Anonymous 1/18/13 9:00PM
Finally: The place offers very good benefits, 401k, P for P, and full tuition reimbursement. Most companies do NOT offer all of those. I am not treated like a child by my management, I feel like I'm part of a team who wants to help each other, and I refuse to believe my team or, for that matter, my site, is special. Alot of the complaints I've read from prior employees sound like they come from people who've never worked in a call center before. Call centers are very structured and stat driven. They have to be. Our work is considered 'real time production'. Our work is driven by our call volume and a PCA(or any phone rep) has to be on the phones at their scheduled times because every single MINUTE of that time is factored into a mathematical equation based off that expected call volume. We're offered our jobs KNOWING and AGREEING to this. If you don't like the job quit...Just, please, don't make the mistake of thinking that your experience mirrors everyone elses. I for one, like my job there. I like helping people, I like being told CONSTANTLY by my patients that they're thankful they got me. And yes, I do get quite a few who tell me that they wish they could get me every time, and yes, that does sometimes make me wonder about the other people they've talked to...But I'm starting to wonder if they're just talking to people who are unhappy with their job..People who'd rather NOT do as much as they possibly could. And that's sad. Because it makes the rest of us: People like the person who posted his/her comment back in April about alot of what I said above, look bad.
HappyAtESI 10/17/12 1:02PM
Anonymous 10/16/12 5:46PM
jennstarr 9/26/12 7:42AM
Stay away. Stay far away.
esi_employee_of_the_year 7/20/12 9:53AM
We are a Pharmacy BENEFIT MANAGEMENT company first and a pharmacy second. Our "customers" are the clients (your employers) that sets the guidelines that we are obligated to comply with. 9 out of 10 of these complaints revert back to "patients responsibility" in so far as, understanding how to work with ESI, and what their PHARMACY benefit actually is. Essentially our services are more about benefit management rather than being a pharmacy provider.
You always have a right to chose whoever you wish to deal with. Granted you may not receive your pharmacy benefit according to your employers plan but you still have an American right to choose!
It pains me to hear all of these complaints since 20,000 employees are not all evil and we are a highly regulated company, both by our clents and the government. We do a lot of good for patients by supplying equally equivilent medications that are FDA approved.
Like any United States corporation there are always and always will be human factors that need improvement.
ESI works in conjunction with your pharmacy benefit plan and we are not to blame for all of these complaints.
I can truly say as an employee that this company has treated me fairly. I have no complaints using their mail order. They are a business in business as a service provider by people and for people... as we continue to grow we continue to improve services.
be8387 4/1/12 11:58AM
1. If you have a credit or debit card on file, that card will be charged when an order is shipped. 2. You will see a pending credit charge on your account as an order is being filled. It is not actually charged on the card until the order ships. 3. Since mid June 2011, most people have a $150 line of credit. If what has already shipped and is not paid and a pending shipment equals or exceeds $150, you are required to make a payment to bring the total balance below $150.00 - before any order in process will ship. 4. If the doctor's office send in a new RX, it will be filled and shipped. ESI assumes your doctor keeps you informed of any new medications. 5. Health insurance companies determine their overage rules - selective home delivery (SHD) mail order not mandatory, exclusive home delivery (EHD) - mail order mandatory. They also determine how many courtesy/local pharmacy fills they allow in 365 days. 6. Insurance companies determine drug coverage, copays, drug classification & establish the guidelines/instructions when ESI has to look for a generic alternative - in most cases is it always. 7. Each insurance company determines what mediations require additonal approval and clinical info from the doctor - prior authorization process (PA). 8. Auto refill & automated telephone notifications do not always happen on time. 9. Give yourself 10-15 business days from the day you request the refill until the day the meds shows up on you doorstep. 10. RXs are typically only good for 12 months - they will expire after 12 months - even if there are refills left on the RX.
anonymous 12/5/11 6:33AM
Anonymous 12/2/11 10:39AM
pullingmyhairout 11/11/11 8:30PM
**They make you work so much over time if you have a family just say goodbye to them! You only get 1 day off a week and sometimes not even that.
** When they give OT there is not an option! **They manipulate you into thinking things will get better but they only get worse! **They cut back on our night differential from 10% to 5% and cut back on the hours applicable from 6pm to 8pm.
**They took away letting us have ipods or MP3 players.If they see your cell phone out they will take them from you till the end of your shift.
**If you dont kiss big time butt then you will NEVER advance to any position or be allowed to change from night hrs to day hrs.
**If you apply for another position in the company your manager will talk to the other manager and tell them you can not take the position because they dont have the man power to lose personel to another department because (Its robbing Peter to pay Paul!). **They will hold a person back that has no viloations, or mistakes and has exceptional numbers simply because they dont kiss butt. Yet, they will sweep a recent violations under the rug and move a person up because they kiss major butt!
**They will not allow 1hr lunches any more(without breaks) you must take a 30 min lunch and 2/15 minute breaks and the evening shift does not have access to the cafateria because they close at 2pm and lunches are often stolen from the community friges.
**If you do not leave on time for your lunch or breaks you lose that time.
**You are clocked on the amount of time u take to go to the bathroom.
**you get violations if you spend too much time talking to a patient or Dr. office.
**The whole place is filthy and you are not given any time to clean your own area (because the 15 minutes you take to stock and clean can be used more productively). **There is no talking to others in your area at all! You must use your own time to chat. **They treat emplyees like children and talk to you like one as well.
The only thing this company cares about is the all mighty dollar! When Christine Huston comes for the "Town Hall Meetings" the only thing she talks about is how much the company made and how we are working on keeping the stock holder happy by making more money for them! They want robots not humans! We have a very limited amount of people whom still work and yet they say we can push out more! We have lost many people and they have not replaced 1! We get temps every so often but they only stay for about 2 weeks (if they come back) then they are gone and we are right back to being stressed out! If you take a call you can not make a patient happy because they time you and if you are filling an order and you know something is missing or not right you cant ask questions (it waste time, just fill it and if we have to make another shipment they will call to get whatever they are missing). There is no Patient care at all! They simply dont care! they dont care about the emplyees and theyr family, they dont care about the patients or thier family. They only care about making money for the stock holders and thats it!
I will be looking for another job and George Paz can kiss my BLK BUTT! Im DONE!
Anonymous 5/20/11 6:16PM
The technology used at ESI is ridiculously outdated. I am frankly shocked that it doesn't crash more often. You have to have about a dozen programs running just to do your job, and they all don't communicate effectively with each other. No wonder everyone gets misinformation, deliveries to wrong addresses and various other mishaps!
The caliber of people that get promoted are gossipy, backstabbing, lying, untrustworthy and spiteful, in general. There are a few exceptions to the rule. You can imagine what a nightmare it is to try and work under this type of management. It is true that they do not communicate with other departments, and that they try to find reasons to fire you, and even that they harass people!
Many of my co-workers are honest, trustworthy and hardworking people who are being forced to work overtime to make up for all of the firings that upper-management has done for (in my opinion) petty reasons. I suppose it's cheaper to pay one person time and a half than 2 salaries, right?
As of now, we've been forced, yes FORCED to work mandatory overtime for 7, 8 months now? It's been so long I've lost track. If we don't work it or have other obligations, we get written up and put on steps until we're out the door.
ESI does have benefits: Health, matching 401k, and does promote from within. But what good is all of that when the turnover rate is ridiculously high, departments don't communicate with eatch other, the patient/customer is unhappy and the product isn't getting to them on time or even to the right location?
I have seen alot of things in my 2 years. Notably, Shawn Lo Stracco, who was mentioned in a couple complaints, has stepped down as call center manager and has been replaced. But in general we still have the same DOS based system, the same incompetant PCAs and Evil Supervisors.
How ironic that we are forced to fill our own prescriptions at ESI! Remember that, customers, when speaking to a PCA on the phone or thinking of the people who process your scripts. We have to go through the same pain in the @ss process you do, and NO we don't get any special treatment!
DisappointedEmployee 5/12/11 10:30PM
Momma Dog 4/27/11 11:55AM
wow 4/14/11 9:37AM
frustrated employee 1/31/11 8:41PM
-Management does treat the employees like crap.
-Management tends to change policies without notifying anyone, and then hold you responsable for abying buy the old policy.
-Everyone who works on the dod accounts have to go through a background check before having access to them. There were people who worked on these accounts for years before getting a background check.
-Management has no communications skills what-so-ever.
All other complaints from customers are very, very true.
Another thing, if you are a DOD patient, and have a complaint, call your congressman, senator, the DOD themselves to file a complaint.
hershey 12/3/10 12:05PM
Leah 10/13/10 8:36AM
Like any United States corporation there are always and always will be human factors that need improvement. Please try us again. Please direct your complaints to our company directly so they can be resolved.
Jack46 9/26/10 6:16AM
Anonymous 6/16/10 10:28PM
Anonymous 5/15/10 7:20PM
I do have to say that when upper management is aware of an issue they do try and correct it but its cutting through all the other departments and low level managers that are crippling the company.
Anonymous 4/25/10 7:51PM
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