Chili's Customer Service

I would like to take the time to talk about the Franchise in Lansing, IL. My experience there was unpleasant, restaurant not clean, some staff members unprofessional sitting around talking and on cell phones. My waitresses was unfriendly, took her time to get our drinks and salads, gave me the wrong change then had an attitude. I will never go back there again! Alexandra Wallace, Mgr listed on the door needs to do a much better job with the lobby and staff! Food was good the only perk about the restaurant. I spent $50 including tip that wasn't deserved. If I could get my money back and visit another Chili's I would! Thanks for reading

Chilis has always been one of my family's favorites but within the last year the Tupelo, MS location is somewhat lacking in all areas. We have been there at least three times this last month and when we have walked in the dining area has been quite empty and we've been told it will be at least a 45 minute Wait I asked if they didn't have enough staff and they said no they just had several large parties. There were no large parties only 2-4 people sitting at the few tables that had people in them. Why would they continually turn people away There was a couple behind us the greeter told it would be and hour wait. What is the problem ?

Ticket 40056 Chilis on 17928 Halsted street, Homewood, il 60430
I ordered the 3 for me. My burger entree was super dry and burnt.
I called customer service and waited over 15 minutes for a manager to come to the phone. I eventually had to hang up, she never came to the phone. I am 8 months pregnant with twins and was really looking forward to a great dinner. I am soo disappointed that my food was terrible!

Chili's in Pine Bluff, AR has very good waitresses and waiters. But, you manager? Still needs a lot of etiquette, communication, classes as well as show customers respect!

Chilis. Memphis International airport.... Service rated 2. Chaos , dirty, left hand and right hand have no idea what's going on. Rude employees .. several Board of Health issues. Finally after waiting 40 min for drinks. No bartender .. what kind of food service/ customer service is this ... we have been to many Chilis. This one doesn't not have the same mission statement as all the rest. Clean your kitchen

Chilli's Grill & Bar Plant City #1034 has stolen my money. I dinned and was charged for a complete extra dinner. When I brought this to the manager who would only identify herself as Felicia rather then fix the situation she charged me again. She than said there was nothing you can do and offered me two $5.00 gift cards. I am out 160.00 for a meal for two that was just not that great. Glad we picked this place to celebrate our milestone.

I believe it has to be training The waiter was real slow and is not sure about what she is doing She is trying but has not had any training Even after paying for beers we had to ask for them her response is that they are making them now that is when I knew for sure there was a disconnect I explained to her that there was nothing to make that it was a bottle I few minutes later I saw her go to the end of the bar and looked surprised 2 beers was sitting there I guess nobody told her they were there or she did not know where to look but still I think she did not know what to do , training not very good if any at all The customer service was so poor It was a difficult and sad situation I typically do not complain but this was a lot please refund my money and I will stay out of your restaurant clearly you do not want good customers like me in your restaurant Most importantly give your staff the training they need I spent $58.00 in the chili's in the Memphis international airport fora bad experience thanks, looking to hearing from you Valerie

Why remove menus and s and p from tables in bar area. Do not agree or appreciate. I could list a lot of reasons not to but would take to long upset, b very upset.

Chilis in Ellenton fl you need to do better tried to charge me for a steak I didn't eat because there was a hair on my plate then I also got a hair in my drink from the bar the re cooked steak didn't come out till after my spouse already ate even though i told the waitress to never mind I don't want the steak so they proceeded to bring it in a to go box after we finished our bar drinks that took a while to get kitchen has their times wrong was way longer than 7 minutes manager needs a different job she doesn't know how to talk to people and this is coming from someone who actually never complains so for me to say something it was not a pleasant experience also my drinks took forever to make them they were out of house gin asked me if I wouldn't mind beefeaters fine took again forever to get my drinks ok I paid for beefeater price still wasn't my problem they didn't have house gin but apparently they thought I should still pay full price for their mistakes we have given them numerous chances over the years and this topped it we won't ever be back to another chilis again

As with my job, I will start with a positive-our server, Samia, was very attentive and friendly. However, when scooped the broccoli with my fork and put it in my mouth, I never expected to chomp down and hear a sound as if my tooth cracked. Frightened, I spit it out in my hand, only to see, a small, sharp, hard, broken piece of white plastic. It really hurt my tooth and I immediately showed it to the server. She apologized and sent the manager over.

The manager explained that the plastic is from the container that the broccoli comes in, and the "guy' probably cut it and didn't realize it.... As if this is a normal occurrence. Her insensitive demeanor/tone is what added insult to injury in this unfortunate incident. Mistakes happen. But the extreme lack of awareness that I said it hurt when I bit down on it, and it's still hurting as I type this email, is most disheartening. She asked me what other side could she get for me while looking at me like so what, get over it and don't dare expect this meal to come off your tab or for anything to be offered for free. We immediately packed up the rest of our food, paid the tab, and left.

Thank goodness I have a good set of teeth and dental care is important to me BUT the side of my mouth that this happened on HURTS. I like Chilis and usually frequent the Coral Springs location, not this one. This manager needs a refresher on customer service as well as empathy when a paying customer has stated a complaint that is admittedly the fault of the establishment.

After eating at this chilis for over 20 years, I will not be returning back. Today, the server Josh provided the worst service ever, and the manager wasn't much help either. In fact, I'm surprised he is even a server. When I arrived with my special needs daughter and sat down, I asked him about the 2 different quesadilla meals and confirmed that the one I ordered had fries. My daughter is obsessed with fries, so that's always a must. I would never come.there and not order fries for her. Well, when the meal came, it did not have fries. I asked the young lady Andrea who brought the food to get my server, and she stated the meal did not come with fries. This meal was more money, and the reason I got it was because he agreed it came with fries. I told him it didn't come with fries, and he said I never asked for any. I told him yes I did, and he proceeded to start raising his voice yelling, saying I never asked. The other young lady Andrea( only good employee) even told him to walk away. I asked him also to leave my table, and he stood there over me, yelling still while my daughter sat there. The other waitress apologized for him and said she would take the table. At this point, still no manager. I was so upset I just wasn't hungry anymore. The manager Irene was no where to be found, this entire time.she came over finally when he billed me totally wrong. The server charged me incorrectly, and she still was just there and said sorry, like she could careless. I paid my bill and left. I even asked for her card and his name and again, she provided her card, but not his info. Apparently her or him were listening. I will never return and can't believe the service my daughter & i recieved. My family and daughters father also go there all the time and now none of us will be returning. The lack of professionalism and immaturity was outrageous, and I never in my life had been subjected to this type of treatment.

The food is nasty. Managers come to work drunk and severs don't have on gloves when they make customers orders. There are roaches and things be in the drinks.

I am a frequent customer of Chilli's and was very disappointed and upset with my experience at the Brandon, FL location. My husband and I took our Aunt and Daughter there to celebrate their birthday and started out with the southwest egg rolls as an appetizer, my daughter's had a long string of hair on hers with was very disgusting and Unsanitary. Once our entrees came out my husband's broccoli and street corn was cold which he did not eat. At this point we were ready to go and I asked for a togo box and and to my surprise these people had prepared my food on a flity plate!! I then asked to speak with the Manager and showed her the plate and explained to her How unacceptable,disgusting,and disappointed I was with our whole entire experience. The Manager and waiter both apologized but, this really has put a bad taste in my mouth at this point. After already having to wait an hour and a half for our food, only for us not being to enjoy ourselves and celebrate our love ones instead our night ended up being a total disaster!!! I do have pictures as well for your review.

Our chili's in delevan wi, never enough help. Even when its.80% empty. They force you to sit cramped, 4 person table forced.to.seat 6.

Slow service, forgetful staff, even when it's not a spiced dish, it is here. (BTW at any establishment the over spice of food is due to poorly trained cooking staff.)

Just overall a poor experience, I am sure it is no wonder to management and corporate what is wrong with this place.

I ordered side salad with no cucumbers and loaded baked potato soup as take out. When I got to my hotel in Victor NY there were cucumbers and received chili. I walked back to the restaurant and they did replace the chili for the soup. Being my first time eating Chili's I was disappointed. Not sure I will go again.

I was at the Chili's in Las Vegas. I love to gamble and I came here and splurged on a dinner with my hubby. The guy was super nice and I was commenting on how the traffic was heavy out side and he said its because the president was in town. I commented I hope the real president DJ Trump. My husband was with me and we talk politics often. Me and my hubby laughed but the waiter did not. I was thinking to my self oops we are not in Texas and should keep our jokes to ourselves. Well we ordered Fajitas and they came and I made my husband one then I made me one. By the time I made myself one he had already ate his. I took one bite and bit into a huge cockroach! I was so traumatized and grossed out that I did not think of how the waiter probably put the big uncooked roach in my food because of what I said!! I will not be eating there ever again, I am so grossed out and sad that people act like that. I dont intend to let it drop. I got a good photo of the roach and I am perusing some action. I

I went to chilis on 11-15-23 at approximately 5:30 pm stayed for about an hour. One of the food runners was so rude she threw my food on the table like I'm a dog and I Said thank u to her and he turned and said mmmm like hello your a b**** she should get fired she obviously hates her job

When I went to chillies last night for dinner and a beer, I told the bartender by beer was flat he told me "oh my God just drink it" His name is Greg.

I must start by saying that we frequently eat at Chili's, it's my daughter's favorite place to eat. We either dine in or get carry out at least once a week. I will admit that I have found the higher prices a bit frustrating. But today I was so disappointed and disgusted by the greed of your corporation I felt the need to bring this to your attention. Today we ordered carry out; along with my entree I ordered a side salad which was $5.59. The salad was not what I usually receive it was a tiny salad about the size of my fist, and placed in a small white Styrofoam box. I was so shocked by the minuscule size of the side salad, but I felt the need to call management and inquire if I got the correct item on my order. I was informed by a manager of the Chili's that the small amount of salad was a decision made by corporate. I'm so disappointed, your thoughtless, and disregard for your customers has this (up to now) loyal customer NEVER WANTING TO GO TO ANOTHER CHILI'S EVER AGAIN!!!! $5.59 for a fist of lettuce, I hope you save some money by serving supper small salads, because you just lost me and my family's business. $70.00 a week, $3,640.00 a year, for many years... it's your loss.

My husband and I visited Chili's in Jackson, TN. It was the worst experience we have ever had at a Chili's. We walked in and it took nearly 8 minutes before anyone acknowledged us. We stood there as three different servers walked passed us without one word. It gave me time to gaze around the dining areas. There was food and debris under several tables where no one was seated. Several tables were uncleared or cleaned. When we were acknowledged, the young lady that seated us was unpleasant and rolled her eyes when I asked to be seated in a booth. Once seated, one ever came to even take our drink order. As I looked around I could see how worn down the tables were. Across from our table was a half wall with a shelf mounted on it. At the bottom of the shelf there was at least an inch of dust. And underneath the shelf were huge cobwebs and more dirt. We were so disgusted that we decided to leave. We were not going to eat in such a filthy place. If health inspectors ever go into this location I can guarantee they would shut it down. We will never go to this location again. I have taught and trained customer service for years. And this staff would fail my class completely.

My husband and I visited the Chili's in Batavia IL on Sunday night. The server Jenna was fantastic! The manager on the other hand was not! I had a craving for the Chicken Caesar salad. I didn't see it on the menu. The server said, "No worries, we can make one for you." I was so happy! I thanked her and then asked her if I could have the ranch dressing instead of the Caesar. She said no problem. When the food came out there was no chicken on the salad. The food was brought out by a different server. I mentioned the chicken and the manager brought it out. He was apologetic but very fake in and over the top in his "friendliness". He went back in the kitchen. I then hear the manager yelling at my server, Jenna. I was sitting in the booth closest to the kitchen in the Bar area. I heard almost everything the manager was saying to Jenna! He was yelling at her and speaking down to her as if she was an idiot! I worked for Chili's for approx 5 years while going to Nursing school. I worked at the Danada Square, Wheaton IL Chili's and the Chili's in St. Charles, IL. I worked with all kinds of Managers but none that ever spoke to their servers in the way Willie did! From what I understand Willie is new to being a manager. In my opinion he needs more training on how to speak with people. Please recognize Jenna. All she did was try to please her customer, which she did very well.

Chili's on S Cockrell Rd, Dallas , TX on 10/27/23. The food arrived likewarm. Fajitas were terrible, no flavor, overcooked and beans nust have been on steamtable all day. Oldtimer with Cheese overcooked and very dry. Fries were cold and dried out. Lettuce was brown. One set of silverware had a hair inside. My son loss his appetite and did not order. It was other sons birthday, waiter informed and NO recognition.

I'm sorry my husband and I won't be back to chilis in Panama City florida on 23rd st. The server we had was awful. He had the table behind us order on our kiosk. Our order on another kiosk. We paid the one on our kiosk. We got up and l proceeded to leave and he told us that we were stealing. When we didn't we paid for food . He didn't even ring in our skillet cookie. The server was very inattentive very confused at serving. He got the kiosks mixed up. It's not the customers fault for the servers mix up

Went to the Chilis in East Setauket, NY. Was charged for chips and salsa despite being a member of the rewards program for years. Not the server nor the manager cared that the receipt
And website state FREE CHIPS AND SALS. Will not be returning to that location or any other.

Pam did a great job as usual. She ask chef for my husband's food to be well done and it was raw bacon and hamburger. Inedible!!!l BAD FOOD !!!!


Gerald and Jeanne Hart

Today April 5th me and two of my friends visited Chili's in Manhattan Beach on Sepulveda Boulevard I believe the store number is 882 I could be wrong but there's a GM that works there named April I had no idea she was a GM she is super fantastic there's no reason why she shouldn't be an area GM in the area training and teaching others how to handle hospitality everybody in that store was kind and nice and just so happened two of my friends a man and a lady their mother passed away a year ago and we were celebrating that anniversary there because we said in the booth that their mother used to like to sit in she would have been 91 this year I hope you understand how nice it was to have nice people serve you food that you like Chili's was their mother's number one place to go and April and Courtney and the team and they actually worked as a team I've been in restaurant business Food business for over 51 years I've been an executive chef retired now but to see that movement and how everybody worked in concert super fantastic

second time at chilis in mahopac,Somers ny today, last time about 2 weeks ago. have to compliment your staff, both times your staff was friendly, professional, and upbeat. had the same girl take care of us, didn't get her name today, stopped in around 1pm, had the secret sauce burger my son had wings. that brings me to your food, delicious, chips and salsa great. The whole meal experience was great. Will definitely recommend your restaurant to anyone who asks, you should be proud of your staff and great food at the mahopac, Somers restaurant

Tonight we dined at the Chili's in Riverdale utah. The food was excellent for the most part. The salsa is a little on the spicy side. A comment about one of the menu options. The old timers hamburger for 1099 looked good, but I questioned why the double old timer cost $4.50 more than the old timer regular when for $4 I could simply add another Patty. They could not tell me what the extra 50 cents was for.

We want to compliment our server, Kimberly (Kim) for her superior service, good smiles, helpful in every way.
She treated us so well!
(Our lunch on 4/19/2023 was at Chili's #1859, Cheltenham Ave., about 1:00PM.)
Thank you, Kimberly. Carol and George
(Tran. 681510)

I visited Chilli's today, April 24, 2023, with my husband and our waiter was Will, he was excellent, friendly, courteous, And attentive. Thanks Will for making today a great experience.

We ❤️ eating Chilli's potato soup especially. Gerald loves the strawberry tea, me I love the coffee. Our waiter,Abanni, was constantly checking on us. We can hardly wait to return and have some more delicious potato soup.

Gerald and Jeanne Hart❤️

Mike Sanchez, manager at Chili's in Shakopee MN was excellent!
Friendly, accommodating, working cooperatively with customers and staff!!!
Encouraging to all, warm, and welcoming

Armando at Marana Chilis was an excellent server. Will ask for him again

Chilis restaurant - 4701 Highway 90, Pace, FL 32571
LET ME BE BLUNT. We arrived at 11:15 am to a sign on the door that read please be patient we are extremely short staffed. the ONLY server/bartender was a sweet girl name Tanisha. The bar area was full and she was handling all of it alone, including a birthday party table of 12 patrons. She smiled as she took orders, bussed tables, made cocktails, was very friendly and never missed a beat. While we were there she was handling at least 50 people alone. EVERY Restaurant should have a TaNisha! You don't know how lucky you are to have a person with her work ethic. Please reward her accordingly. We will continue to patronize this establishment because of our experience with Tanisha and the amazing food we ate. Kudos to the chefs and TaNisha!!
Kelly Brawner and Kita Welch happy patrons!

Today my daughter and I had lunch and was
completely amazed at our server Dottie. She
literally ran the whole restaurant with the
exception of cooking. (Older lady brought out
food to the table very nice also) She greeted us
at the door. She served us and a total of 4
other tables. I even saw her deliver a curbside
orders and had a guest at the bar. She did all of
this with a smile on her face. She was also
accurate, and attentive. She never seemed
overwhelmed. This is to be celebrated
especially in this day and age. I sure hope
Chili's knows what a gem they have in Dottie.

I would just like to commend the Chili's on Rt 59 in Naperville Il. I could obviously tell due to COVID they were slightly short staffed. The food was excellent as always and the GM Michael Kovalcik was super nice. They all did the same amazing job with fewer ppl. Thank you guys for the great service even during this trying time. ??????

I have to comment on The BEST waiter in your entire Chilis team !!!! I had dinner aT the bar at Chilis GERMANTOWN, TN (outside Memphis) on Friday 23rd and BENNY was working the entire bar ALL BY HIMSELF!! Benny worked with a smile the entire night, quickly and effecintly!! He could not have done a better job or had better work ethic or be quicker with his wit!!
Please reward this incredible chilis jewel in the crown!! YEA BENNY OF GERMANTOWN!!

My server Miriam at the Chili's in Redlands, CA was outstanding. She was prompt, effective and professional. I call the Redlands Chili's to let the store manager know how awesome Miriam was. I told the manager how impressed I was with her customer service was. She needs to be recognized for being awesome.

First I want to say thanks to the Chili's team on Wheatland & I-20 in Dallas, TX for an awesome job. Shaterrica and her team provided great service. This week was Teacher Appreciation week and she help made our Social Distance Brunch a success. I called Chili's on Friday, May 1, 2020 to ask questions on the best way to have my order for Tuesday 5/5/2020. Shaterrica provided great customer service and was very helpful to ensuring This day would be awesome for my teachers. On May 5, 2020 I called to ensure what time it would be ready.I asked if the had a delivery service 35 minutes before pickup time. Shaterrica said don't worry I'll bring it to your location I was so happy because that saved me time so I could greet the teachers as they came. They arrived a little after 12 and set the food and drinks on the table. Food was hot and well organized. All 30 orders was completed with no mistakes. The teachers was excited and enjoyed the food. The chicken pasta was extremely good. The site manager and I as the administrators of the center was elated with the service and food. Thanks again again and again.

Tiara
WMS Head Start Ed. Specialist

I would like to give a shout out to Stephanie, Megan and Anna at the Manhattan, Kansas Chilis! After a horrible experience with Doordash mixing my order up with another customer's, this team was so helpful in trying to figure out how to correct everything. They took the time to contact Doordash and to reach out to me and the other customer multiple times. I really appreciate their willingness to make the situation right, even when it wasn't their fault in the first place. Thank you so much again ladies!!

I just ordered a southwest Caesar salad from Chili's in Gastonia North Carolina, and this salad was barely edible. I will start by saying they presented me with the small to go order of dressing which did not cover the entire salad it was also served with Romain lettuce crispy strips and tomatoes with grilled shrimp the best part of the sale it was the grilled shrimp.The crispy strips were not crunchy and we're a little bit stale and lamp they were the same texture is the latest essentially, no I take that back because the lettuce was very thick and iceberg like, filled with lots of water creating a Chrisp crunch instead of a leafy bite. Overall I think this salad was probably a D. The worst part of the salad was the wilted and browning lettuce that was add it to my salad is at eight I slowly removed nearly 10 pieces of chopped lettuce that had blackened and begin to Mildew.



I do hope that Shirley's improve the salad maybe it was just the place that I went that had bad lettuce and not so fresh condiments for their salad.

I visited your Salisbury, MD store today and ordered the guiltless sirloin. I asked for to be cooked medium and it came out more in the well done side. My server, Tiffany, immediately said she would have the kitchen cook another. I told her that was not necessary but she insisted. The manager came to the table to apologize as well. I do not normally eat at chain restaurants but I will make Chili's an exception because of the outstanding customer service.'

I just placed an order for to go at the chilis on grape street whitehall pa. The service was fantastic. Both bartenders were friendly and polite. First time here to get to go order. I will come back because of the service I received.

We recently were on vacation visiting family in the Phoenix area. I am pleased to tell you that my wife and along with 14 other members of my relation from the area had a most pleasant time at your store number ( 1243 ) @ 1951 S Signal Butte Rd in Mesa. They accommodated our party of 16 with great enthusiasm and a quick time response. I believe the manager on duty at the time was Derrick and the waiters name was Greg. It is not easy to make room for a large group on short notice and then to top it off with awesome service and outstanding food. Thank you and hats off to this store. You should reward them in some way. I am from Wisconsin and will be stopping at one of our local Chili's to see if they can come close to the great job these people did.

Good evening! I just wanted to leave a few lines regarding my experience this afternoon at Chili's in the brier creek location. My coworkers and I were on our lunch break and due to traffic we were in a bit of a rush. The guy working the bar area was aware of our situation and did everything he could do get us in and out. I just wanted to say thank you because we made it back to work on time and was not late for our meeting. Keep up the awesome work!!

This Chili's rocks. Our waitress CAYLN remembered our order and made note she had not seen us in awhile. Great customer service. I posted on facebook what a great experience. I also told the manager Hector about the gteat experience and shoes him my facebook post. I cannot say enough about this location

I would like to inform you of an outstanding employee, her name is Peachez Sansonne. I may have misspelled her name but is close. She is an assistant manager in Wilson North Carolina. She went out of her way to help me deal with a complex situation. Her efforts will always have me think of Chilies in a posative way.

Hello, Just wanted to say that I received excellent service from one of your employees at the north dale mabry location in Tampa. Davonte (or maybe Damonte) was very helpful and upbeat and just was so helpful. He is an asset to Chili's in my opinion.

Moved recently from Florida and visited chili for first time. Was a very pleasant visit. Tried new chicken fingers with pancake batter but calories made me think I might go with ribs next time. However service at this chilies in farming dale, ny was outstanding. Server Blake was fast, personable and knew menu very well. Filled out a survey with comments. Later got visit from manager Charles Ling. Was friendly and warm and thanked me for my military service. A professional and a pleasure to have him come to our table and chat. We all were very pleased with our night out. A 5 star visit. EdCat Long Island my.

I had the pleasure of a great experience at Chili's Oconomowoc, WI on Veteran's Day this year. I was grateful to have a free meal, Thank you. The story is this. It was pretty busy as you would expect with Chili's giving Veterans a free meal. My husband and I sat at the bar. Our server and bartender, Christine Hodgins was right there with a friendly smile. We had a great banter back and forth while she served many that evening. We were in good company and it is my nature to help (serve) when I was able, passing a menu to another bar customer, sliding the used dishes closer towards Christine so other's could sit and enjoy their meal. At the end of the evening Christine told us that our check was on the house. WOW was our reaction. Why? Christine told me that she was very grateful for the 'help' and asked her manager, Matt, who also came out to give me his thanks, if the house could buy our meal and drinks. So I'm letting you know of this since it was uncalled for AND very appreciated. Christine had a wonderful attitude while serving a packed house, gave us a wonderful experience at Chili's and I had to share the story with you. Our sincere THANKS to you for having such wonderful people working at Chili! and Thanks again to Christine and Matt!

Hi! I went for an interview today 4-7-23 at 1100 am in somerset ky.. I got there and was told that I would have to reschedule my interview online. I was told this by the hotels not the Manager. Very unprofessional no reason why.. I will not ever go there again and I'm telling all my friends and family.. I feel I was discriminated against because I'm not 20 something..

I am having an uncomfortable experience the DO of this region is making my life difficult he went on social media and put up a disturbing post it should've been used to be positive for his staff but isn't he took that time to take a shot at me and has had several people commenting on me as a manager and I am so deeply hurt because I don't feel as if I ever deserved that kind of attack. I've been nothing but supportive of his new team and I can't understand why you would make a post like that on a large platform for people to make negative comments about me and not step in to defend me but yet he was the reason they said such awful things. I think he should be held accountable for his actions. He is supposed to be a respected person and that kind of behavior I feel is in poor taste. I am reaching out to a lawyer because I feel defamed. I'm sorry for this inconvenience but I do feel as if he should be held accountable for his bullying

What the heck! I applied for a server job, which I'm extremely over qualified for, at your Selma, Tx location. Before I went to my scheduled interview, I decided to go by for lunch to check out the vibe. OMG! The teenage, sans smile hostess was total low energy and not into her job. All she could do was mumble that I would have to wait 20 minutes for lunch. Looking around, the place was less than half full. NOT GOOD! I left. The next day I showed up for my interview. There was not anyone there. You have a beautiful location in Selma. I would suggest you get it together and figure out what's wrong. At this point I will not be eating at Chilis, ever! I'm afraid the food will be as low class and tasteless as the way you run your restaurant.

I would like to report a complaint of a serious sexual harassment case. The new dishwasher showed my girlfriend who's been constantly sexually harassed at Chili's his private area on a video on his phone during work. She immediately told the manager and all the manager did was warn him not to do it again bc my girlfriend got the last dishwasher fired for telling her hewas going to kidnap her. Also he would always follow her into the walk in fridge and shut the lights off with her in it. Very creepy people get hired at this place constantly and the sexual harassment never ends.

I have been working at Chillis in Jackson Tn Ok the 45 bypass and I would like all to know that they have the worst management any place of business could have ! The GM smokes weed while on shift with employees but yet try and discipline other employees for calling her out and saying she isn't the manger that job needs or shouldn't be any manager at all . Then not to forget how messy hey can be I could have a personal conversation with her or any three managers there and the next day I come in to work people are looking at me like I'm crazy and asking me about what I've spoken to one of them about when I thought yes every job had an open door policy and that what ever we came to management about would be kept Confined for your privacy and protection. But in all actuality that whole Chillis management is messy and need to start over especially with head can't have nobody unprofessional and messy being the head of anything can't expect to have anything good come out a situation like that and I'm honestly glad I left that Chillis because those people make you out to be someone your not and that's no healthy environment for anybody good money or not .

I worked with Chili's in Lynchburg va since before opening date in August 2016. I recently was terminated on Sunday April 2 2017. A couple came in, you can tell, looking for a free meal. They ask me how much our soda drinks were and so on. They got water because they said they didn't have enough money for it. They both ordered HC crispers. When Drew, one of the managers, brought out the food, they tell him that they did not order it. That they ordered chicken and waffles.... They did not. So they got the crispers and the chicken and waffles and a free meal. Even ordered 2 cokes when they found out it was going to be free. They told Drew I should be fired. The rest of my shift, Drew and Stephanie swarmed me, constantly asking was I ready to checkout. When I was, they fired me, saying the customers are always right. This is unfair. How is it my fault that customers came in for a free meal and I lost my job, that I need for my children. I have been a waitress for 20 years with no complaints. Even have a customer on Chili Lynchburg va site, praising me and saying people would be lucky to have me serve them. And more good reviews. I am so angry at this and it is not FAIR!!!!!!!!!!!!!!

To Whom it may concern,
I am a server at 1940 N. Central expressway McKinney Tx. and my general manager Carl has demonstrated retaliation against me and persuded with wrongful termination. Two months ago, I had sent an email exercising the open door policy' about how that restaurant was having extended tickets times and how the I.T.R. system is flawed and corrupt. Soon after, our regional manager stop by to investigate the situation. Well the situation with the ticket times got better for a short period, I.T.R. went up that month, and then the staff was presented with an option to fill out a survey about the management team. After all this occurred, my GM had started scheduleing me less shifts. At the time, it was ok, I was considering transferring to the other McKinney location off Custer and 121. So, after that I would pick up shifts when available. When I asked why, the responds were because of my ITR's. At the time, there was an 8-month pregnant woman serving in the cramped cocktail area on busy shifts, and her ITR dropped to in the 40's range for a long period. That waitress still employed. Current servers there are ringing up single Items, hint hint UPT or Units per transactions, and filling out the survey on themselves. So, there are servers spending their own money just to give themselves good ITR's. Also, another trick that has been used by many of the veteran servers is: when a guest give you a credit card you take the card and the Ziosk off and away from the table and take the survey for the guest without the guest know that was happening, also servers have been stealing reward points and for themselves or redeeming the reward for them on cash tickets and keeping the extra cash, or just simply having it voided not compt. I would highly suggest doing an audit of the tickets and surveys for that location over the last 5 months, the result may show the store doing worse than anticipated. Now the surveys about the management had revealed a situation that resulted in a manager being transferred to another location. Next the servers' sights are set on the GM and how he has presented himself to server during rush period of business. This is not surprising because the GM would freak out' or become discombobulated worse than the young female servers which doesn't help when he is to be the calm example. Again, his attitude lead me to write the first email about 2 months ago and his attitude caused many servers to leave. The ones who stayed are the one how have been manipulating the surveys. Again, and investigation will reveal what I have mentioned.
The GM is allowing for cheating and stealing while he himself is being disciplined for his own issues. Which will bring me the reasons I was given for termination. First was the ITR's, next will be about attendance. I that last 4 months I was one hour late, that is it. Next, was about menu knowledge, well if that was the case why was not brought up before or ever. Menu knowledge was never an issue, and if so why was it only brought up the day he decides to terminate me. My tickets have always been accurate. Any comps I had were due to kitchen mistakes or entrees coming out before the apps, which was part of my first email sent. Again, an investigation would reveal that. Next, my GM claimed that he and the management' discussed whether I should come back or not. Well 2 of the 3 assistant managers had advised me to speak with my GM in order to be put back on the schedule because the restaurant is so short staff and burnt out. When I say advised, I mean they supported me trying to return face to face to me. The one manager that said no. Her name is Courtney; she is a newly promoted manager. We only spoke for less than 2 hours. That day I had picked up a shift of hot schedules. It was approved by Ashley, an assistant manager and a great guy he should be the GM, it was a Thursday night I was on time stocked up for the dinner rush had a few tables. Then, Courtney tells me that I have be sent home. When I asked why she said it was because I needed to talk to the GM. When I asked why she said I wasn't to pickup shift till I talk to him. Well he was at home when he texted her to send me home. I ask why wasn't I told that I couldn't pickup shift or there was a problem. There was no attempt to contact me though phone, email, or hotschedules. So I asked if I could call him since he took the time to send a text to send me home. I was told no. That situation showed how unorganized the GM is that he cant keep track of his servers who want to be there.
The reasons he has given me to not uncommon for any of the servers there. I was RETALIATED AGAINST and WRONGFULLY TERMINATED. All I want out of this is a transfer. The situation at that location is going to be clockwork. They just had a turn over or large loss of staff, a manager had to be transferred, and the current GM is being watched by his own staff for his attitude. Come spring/summer another turn over. An investigation on that location would help. There are good people who do work there. Single moms, older persons just needing extra money, and young adults who are serving for the first time. I write this because they are hardworking people and they deserve a better work environment. One where they don't have to cheat and spend their own money on surveys just to keep a job. A young lady who was a server there over the summer, her mother works at a local corporate office, and she choose to leave due to the conditions there. Unkindly and misguided leadership has cause a trend of bad ITR's and server turn over.

Hello i am an employee of nearly 2 years of store #470 in Colorado springs. I have had too many encounters at work with other employees and management. These issues have been spoken about with the gm sean and other managers and my voice jas yet to be heard and keeps getting blown off and its making me consider weather i wanna stay with my work family ect. The employees in general get treated like crap like were unworthy employees by the people we should be turning to when we need things. From the failure to perform manager assistance in the past 3 weeks we have lost 5/6 employees because they cant handle not having a support team. With the continuous letters and meetings witj them i see no improvements or no cares in the world. I as a current employee do not think its acceptable to treat employees so crappy and i most certainly do not appreciate it. I think something needs to be done from a higher authority figure. Im not sure that our area director would be a help because the management changes things and tells employees to change and do things cprrect because hes present. Its sad to say that if something or even An attempt to make things better ill resign also.. please help

The food policy this organization has for it's employees is absurd. It is sure to make the good employees not want to work there anymore. After 10 years servers can't get food when working double shifts and they can't take food to go even if they pay FULL PRICE, might as well go to dine with the competition on the way home.

Was an employee and due to a job conflict of interest I am unable to work at chillis. I started there in corsicana, as a dish washer. Enjoyed the challenge, was treated well and asked if I was okay. The team there made me feel welcome and comfortable, I would like to thank chillis for their superior staff. Making a new employee feel welcome. Thank u for trying to work with me. Tina Lopez

This manager is seen all the time across the street and the at partying with other employees. I just think it's very irresponsible to be doing that especially as a Manager she should be upholding an image for chilis and she isn't on think her name is meagn.

I want to remain anonymous but I'm an employee at chilis and have been treated horribly was to many time by the staff and managers and I feel like there's no one I can talk to or tell about how I've been treated. I feel like they don't care about my service or how I serve all they care about is my ITR score and when mine is low they make me work for free in the back of house and it's not fair and when I say something they say I'm being punished and that's why I'm back there. Then I was pulled into the office and was written up and told I was lazy and my team work needed work but when I need help I can't find it and I honestly feel like I'm being bullied out of chilis and I feel like I work in a hostile work environment because even the manager Larry spread rumors about the workers and I've even heard managers say they are just so unprofessional and there are a lot of ways they could get there point across without being rude and hatful

I worked at chilis in okc on meridian and cut myself at work bad they sent me to dr but then refused to pay the bill then fired me 3 daysI later saying they think I was drinking but had no proof. They just trying get out being liable. I still haven't gained feeling back in my finger. Ive contacted corporate about the gm brison hardy but ignored me on all his mis doing. Chilis hires illegals and felons.