Frequently Asked Questions

Please take a look at our list of frequently asked questions below. You can reveal the answer by simply clicking on the question.

If you have other questions, or would simply like to drop us a line, please feel free to contact us at any time.

• How are the customer service ratings determined?
  
  The ratings are calculated using a scoring algorithm which considers many criteria including positive versus negative comments as well as scoring for specific fields such as friendliness and issue resolution.
• Where do all of the comments come from?
  
  The comments displayed throughout CustomerServiceScoreboard.com originate either directly from this site, or from listings on ContactHelp.com.
• Can I utilize your content on my web site or blog?
  
  No. All content is copyright CustomerServiceScoreboard.com. If you have a specific use for our content that you would like to inquire about, please contact us.
• What do I do if a comment I find is irrelevant or profane?
  
  All comments are made live on the site as soon as they are submitted. We do our best to moderate comments as they come in, but you are also welcome to help us out by clicking the associated "Report Abuse" link next to each comment.
• How do I add a new company to this site?
  
  We do our best to include all companies that would have value to our visitors. If there is a company not currently in our company index that you would like to add, we ask that you do so on the new listing submission page on ContactHelp.com. Once you submit the form and we have had a chance to verify the submitted information, we will add the company to both sites. This typically takes about 2-3 days.
• Do companies have a chance to respond to negative posts?
  
  Yes. We do not restrict access to anybody. We also have an area for employee feedback (both positive and negative) with each listing, however, employee comments are not considered when calculating the overall rating.