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Canon

Customer Service Ratings and Comments

Canon is ranked #8 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 127.53 out of a possible 200. This score rates Canon customer service and customer support as Acceptable.

NEGATIVE Comments

30 Negative Comments out of 72 Total Comments is 41.67%.

POSITIVE Comments

42 Positive Comments out of 72 Total Comments is 58.33%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Acceptable Overall Customer Service Rating
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  • They are too big to care about individual customers even on an issue with a $5000 lens. Switching to Nikon!

    Anonymous 9/1/10 5:26PM

  • Just want to inform management of Canon Marketing (Phils.) Inc. re: Bad experience we had with your sales consultant covering Shaw Boulevard, Pasig city.

    His inabillity to give us good services. He never comply with his promises.

    This makes us think to get other brand for our next copier. He is only good talking but as to customer needs, assistance, and service, very very poor. i want to caution your future customers, that this particular Sales Consultant is a professional liar. Because of his inability to deliver the toner, we lost some business opportunities.

    RRK Trade Marketing Services, In 7/29/10 2:03AM

  • Sir/Madam,

    Today I first called canon bangkok (27th July 2010) office and told them about the following two facts

    1. I am a tourist visiting and have a short stay
    2. I would want to get my camera serviced

    the callcenter girl told me to get to the Canon office at the BANGKOK City tower (actually she told me bangkok tower) , I took the BST and got off at the station Chong Nonsee called them again got the name of the tower once more, reached the office got the number 605 , went to the counter told the woman there that my camera Video HF-21 got drenched inside a bag in water adn there were traces of water on the lens and the LCD, if she could just get the water cleaned/wiped off. SHe went like oh we dont cover water damage if parts are not working we replace.. we instead tell you to throw the camera away.. (mind u its a camera hardly used for 20 mins) Now that was a rude reply, but being patient I asked her again .. she took it to the engineers and came back after 2 mins saying no it cant be fixed its burnt .. I asked did u even try to turn it on and she had no answer .. i said so u cant fix it and she went NO. And i returned from the canon service center with my 13 year old niece almost heart broken because the lady was rude and told that her camera should be thrown away.

    First of all , Never in my conversation did i tell her that the camera had burnt .. or was wasted .. it had fogged and all i wanted was to get it cleaned ( i really can do that myself but i thought id take it to some professionals, alas all i found was people who hardly cared)

    2ndly if this is the quality of customer service that is available in Thailand it is shameful. In a country where the King has transformed every bit of it, to see 3rd grade customer relations was a really bad experience (me and my niece were so happy to see the kings photo displayed with a canon in his hand).

    3rdly I will raise this issue with the canon HQ as well via a letter. If there is no courtesy that can be extended by people who are sitting there not caring about the fact that maybe people in front of them are in distress , such a department should be mechanized and robots should be placed there, atleast the responses would've been less rude.

    4th I will ensure that i never buy a canon product form Thailand and will publicize the facts about your customer services in my home country.

    best regards

    umayr 7/27/10 9:51AM

  • Bought a cannon s200 powershot 5 years ago , didn't use it often, but when I did it worked fine. Last year attempted to use it but it would not take pictures,could view pictures already taken but could not take new pictures, thought I mistakenly changed a setting. Today called cannon, spoke to a tech support rep he told me that he knew what the problem was, a batch of these cameras had the same problem (manufacturing problem with sensor), he proceded to tell me he was going to send me a UPS label to send camera in for Cannon to fix for free. Put me on hold, came back and told me as of March 31st they were no longer fixing these cameras either for free or for a charge. Spoke to supervisor asking about my options were, didn't want to just throw camera away. He connected me with another rep who offered me a refurbished camera as a trade in . Cheapest camera I could buy was 50% off retail price plus my camera as a trade in. Can't believe my camera was fine, problem was caused by a manufacturing defect, Cannon won't service and their solution is for me to buy one of there refurbished cameras for 50% off. Won't be buying a Cannon camera again for a very long time. I guess they haven't realizerd that if you sell it you should be able to service it, especially if you have already admitted that the problem was your fault tpo begin with. Go figure

    Anonymous 7/26/10 10:15AM

  • Bought powershot canon
    Opened box put in batteries and mem card
    error message lens error
    canon after 25 minutes to talk to a real human
    have to send camera back
    Next time buy Nikon.
    sending back for refund buying nikon

    adfdfdf 5/28/10 7:31AM

  • Customer Relations for Canon 866.886.1901

    Jim Bridger 5/26/10 1:01PM

  • This is true of each / every Canon product I ever bought: Their manuals are totally inadequate. Even though the product reviews are filled with praise, the user guides explain nothing. This company has been selling products to English speaking people for ages. Yet there is a serious lack of decent communication in the English language. It offends me, Every time I run into this I swear off Canon, and yet somehow I fall iinto their trap. A matter of adjusting image size settings on a SD940IS is never explained. Neither is how to adjust for color temperature.

    Their "user guide" never offers a phone number for the purchaser to call. As a customer I have gotten short changed by Canon. Am I the only one?

    Michael S. 5/8/10 2:48PM

  • I brought a Canon Multifunction printer on Dec 2010. Only in 4 months, the printer stopped working due to a paper jam. After I called their tech support, they tried to troubleshoot the problem on the phone, and finally stated that the printer needed repairs. I was presented 2 options
    a. Take the printer to the nearest canon service center, where they will fix it.
    b. Replace the printer with a refurbished one.

    Since my printer was only 4 months old and it was supposed to be a simple paper jam, I told the call center rep. that I prefer the first option, wherein he gave me the address of a local Canon authorized service center in New York.
    I gave the printer to the Canon authorized service center, who got back to me after a few days stating that I should take the printer back and they 'cannot fix the printer'. I had already spent $25 hauling the 30 lbs printer in a cab from 95th street to 38th street.

    I called Canon back the second time, who confirmed that the printer was within warranty, but don't know why the service center would not fix it and rather asked me to "sort it out with the service center".

    I called Canon back the third time, and this time the call center rep. responded that they had made a mistake. They thought the printer in warranty, but the previous representative thought it was not, so I was sent to a authorized service center. Didn't make sense to me.
    Subsequently, she offered me a replacement refurbismed printer, but asked me to "get the printer back from their service center" and courier it to Canon. I requested with her that the malfunctioned printer is lying at their service center, so they should deal with getting it back from there to where-ever, since I should not be the courier service between Canon and Canon service centers.
    The call center representative declined, and now I am stuck with having to arrange picking up the printer from a Canon service center (they sent me to in the first place) and ship it to Canon.

    Under their warranty terms:-
    "If shipping is involved, it is your responsibility to properly package and send the Product (at your cost) to the ASF, together with your dated proof of purchase and a complete explanation of the problem. A Product covered by this limited warranty will be repaired and returned to you without charge by the ASF."
    a. It does not mention that their Authorized Service Facility (ASF) can deny coverage
    b. And That I am thereby responsible for collecting the product from them which is still under warranty at my own cost.


    What I am hoping for -
    a. I get a replacement printer. It should not be refurbished as that could be much older than my 4 month old printer.
    b. Canon should arrange with their service center for sending the malfunctioned printer back to whichever Canon center they would want it to. i.e. I do not want to be the courier-person to pick up the printer from Canon to ship it to Canon.

    pviren 4/29/10 7:52AM

  • I ordered a Canon 40D from the USA Canon website. I asked for a 2day FedEx shipping and paid extra for shipping as well. The order was under "Administrative processing" for about 48 business hours. When I called to ask for the status, I understood that they were checking my phone number and wondering why it had a different area code than the place I was living in. Makes me wonder why someone did not pick up the phone and call me to find that out. I ordered something else from Amazon.com the same time and got it delivered exactly on time.

    I have nothing against Canon products, but these guys need better Tech/Inventory support management.

    Will never order from Canon.com ever.

    KCKC 4/27/10 3:09PM

  • My EOS 1000d, purchased in Middle East, but resold in India (8 April 2009) with a valid bill and warranty is not recognized in India. The problem started with the PCB failing and the support center told me that it will cost apprx $200 to fix it - I paid $700 to buy the damn thing! The valid warranty is not recognized here in India and I have to either get it fixed or live with a dead camera. I have decided to get it fixed. When I tried to send a mail through their Contact Us page, it turns out that the site was broken!!!

    Anyways, I have decided to never ever buy a Canon in my entire life, nor suggest to anyone in my friends and family circle to buy one.

    I hate you Canon. I really do.

    manduks 4/5/10 6:01AM

  • I have 3 Canon products at home and have had major Canon printers at work for high-volume printing.
    All DISASTERS. And Canon refuses to stand behind its product. After 2 rounds of repairs which was after SCREAMING at Customer Support for hours when they kept pushing their "coupon" to buy more of their refurbished crap, my camera still has the same problem. In other words, they never fixed it. That is that the battery, after a full recharge, would be dead again after a day. So every time I wanted to shoot a picture, I would have to find the 2 part plug and shoot tethered to the electrical outlet. I paid over $600 for this camera and this is how I have to take a picture? Not to mention it's like a full 2 seconds for the shutter release to finally snap.
    Scanner: This is the most flagrant part: After I upgraded to Mac OS 10.6, I see that they REFUSE to upgrade their driver for this scanner. In other words, even though this scanner itself is fine, they are FORCING YOU to buy a new scanner by not providing an updated driver. What kind of mean-spirited hostage-taking is this? Before you tell me that there can't be a new driver for this product, let me tell you that through (Thank God) a blog out there, I was able to simply create a new file extension, copy it to a new folder and voila! it worked. If I can figure it out, so can Canon!!! So, the reason there is no driver is because of disrespect to the consumer.
    Printer: Also after my 10.6 upgrade, my $600 i9900 pro printer which eats up about $50 /month on ink can't print! I finally find the workaround by replacing the firewire with a USB 2 cable. How on earth I ever pinned it down to that is beyond me. But it only took about 3 days of my life that I will never get back. Just writing all this makes me furious!!

    newyorknight 3/3/10 2:34PM

  • Second disappointing cameras from this comapany. No response to letters/emails.
    Avoid Canon.

    vectra 3/1/10 3:05AM

  • I bought a canon powershot a480, it went in for warranty repair 3 months later and worked a very short time. I called customer service to get it replaced as I have NO FAITH IN THEIR REPAIR DEPARTMENT. This camera is 5 months old. They offered to repair it again, they could not fix it to last the first time. What good is a camera that you do not trust? I will never consider another canon product.

    canon avoider 1/22/10 5:32PM

  • They just REFUSE to help a customer. I bought a Powershot A-480. I bought a second A-480 figuring Canon would repair the camera under warranty. I shipped the camera in perfect condition but Canon tells me the screen is cracked! And the screen isn't covered under warranty. The screen costs 25.00, Canon wants 100.00 to fix it! The camera new costs 100.00. Why would I pay the same price to repair it?

    John82654 1/6/10 11:07AM

  • customer help answers my question ONLY with a request for money! There is still time for this new owner to get a refund on this unsupported hardware.

    x 12/1/09 10:49PM

  • I have purchased canon digital ixus 980is camera from korea three month before. 2 buttons stop working after one month. When i purchase camera from korea than they tell me that its having international warranty. But when i contact in Gurgaon (INDIA) customer care than they refuse to the gurantee and treat me very badly and tell me its not working in india. Its not a good thing. I Have bill and warranty card than wtats the problem with the customer care. they are treating like i want the gurantee for my sony digicam.

    i m going through my student life and i dont want to pay money to customer care.

    Try to help me.
    Thanks
    Manoj

    Manoj 11/17/09 10:41AM

  • Terrible. Paid $550 for a Rebel XT, that went dead 14 moths later. Canon want me to pay and extra $225 to fix it, although they won;t tell me what is wrong with the camera. This is nonsense - they make a shoddy product, and then won;t stand behind it. I will NEVER buy Canon again.

    OHCelt 11/13/09 9:03AM

  • Representatives were unwilling to research the problem or ask another associate when they did not know the answer. Did not provide a meaningful solution to the problem. Essentially left me with a non -functioning device and no means to fix it. The product is still under warranty.

    Anonymous 10/29/09 11:43AM

  • Sent in a set of 7x42 awp binoculars for repair only to find out that they cannot be repaired or replaced because threy were discontinued. To get a replcement set of binoculars that are waterproof they want me to pay $1000.00 after therir generous 20% off. I was dumbfounded by the request since I only paid $500.00 for the set I wanted repaired.

    NL 10/28/09 9:20AM

  • Send a camera with Deadpixels twice and they returned it untouched, worst service ever !!!
    One month without the camera and 30£ in deliveries

    Pippo 10/12/09 11:00AM

  • I can't believe the terrible service that canon has. I bought my pixma MP 240 in March granted that is almost 7 months ago and it just started giving me a error 3 which means a paper jam and there is no paper jam anywhere. We tried everything to fix it and nothing works. Then they want you to pay them to talk to you over the phone ARE YOU KIDDING ME? Wal-mart has better customer service then this. I WILL NEVER purchase another Canon device again. I am just happy with my Epson and my Sony electronics.

    gynjer102 10/8/09 3:19PM

  • I cannot believe I am being asked to pay for technical support when a manual was not provided with the multi-funcion machine I bought. I used to sing the praises of your company, but I will be returning the machine and buying from another company.

    anonymous 10/7/09 3:16PM

  • 100% awful.

    Sent my camera in because it had a red spot in the videos, on-screen and in the files themselves.

    A month and a half later, I hadn't heard from anyone. Turns out they lost my camera. And then it was like pulling teeth to get anyone there to do anything about it. The regular reps made promises they didn't fulfill, which was maddening, and their supervisors were only slightly better because at least they apologized for being inept before doing nothing to help. "We'll contact you within 24 to 48 hours" in Canon-speak basically means.

    Owned the camera for a week and sent it in. Two months later: Nothing. These people make Comcast customer service seem like the place Jesus decided to live when he returned, while he decided that Canon customer service was not going to any paradise he knew anything about.

    Canoned! 9/27/09 4:00AM

  • I couldn't agree with you more. SHOCKED that I am being asked to pay for technical help after shelling out money for a product. If you spend a couple hundred bucks on a product, there isn't a help desk that is there as a courtesy?

    Anonymous 9/10/09 6:34PM

  • Totally upset. Cannot believe they want to charge for support.

    troubled1228 9/10/09 5:48PM

  • We have many large image runner systems throughout the organization. Once per month, we get a call for page counts from each system. Some how they got my cell number. Now I get calls every month asking for meter readings. Problem is I have nothing to do with these systems. Each month I provide the proper number and tell them to update their contact list. Now get this, after 18 months I still get a call every Monday. This is rather hard to comprehend. I will now be changing my phone number.

    Anonymous 8/31/09 6:59PM

  • I have a PIXMA 830 Printer that is about 3 months out of warranty. It won't print and when I talked with a technician, they essentially read me a script and wanted to charge me for additional information. Where can I find a customer relations telephone number for Canon that doesn't link me back to the Tech Support people?

    anonymous 6/19/09 8:07AM

  • you have to go through a stupid voice prompt.

    aargh.

    $9.99 fee.

    Anonymous 6/16/09 9:24AM

  • you need better customer service. its not fun sitting on hold for an hour just to fond they can't help you and send you to somebody else.

    Anonymous 1/12/09 10:50AM

  • all you get when you phone is Marie and she cannot understand a thing you are saying. Service should be eliminated from the dictionary

    Anne Heyes

    Anonymous 10/23/08 2:52PM

  • Submit your comment >>
  • I would like management to know that I spoke with a gentleman named Tommy from Virginia last week. He was so very helpful in solving my problem with my Canon MP620B. He was very patient in explaining everything that needed to be done. More companies sould have employees that will take time with the customers. It also was nice talking to someone that spoke english unlike some other companies!!!
    Sincerely, Pat from Illinois

    Pat 8/22/10 10:16AM

  • Thank you Canon for providing live customer support for people like me who are dyslexic it is vital. I called today about an issue with my old camera and also instructions on my new camera that were not included in the manuel.

    As always your customer service rep named Roy in Chesapeake office was very polite, helpful and answered all my questions in a patient manner.

    I will continue to buy Canon camera partly due to their superb functioning and partly due to your available superb customer service. Again thank you for supporting your products not only by the net but with actual American workers.

    Sharlene Neal
    Greenfield Ma

    sonje1234@yahoo.com 8/19/10 8:25AM

  • Joanna with cannon at technical support was excellent. She really help me troubleshoot my printer. She is also sending me out to my nearest service rep since we weren't able to resolve the issue.

    lak3rgrl34 8/17/10 10:01PM

  • Most helpful customer support I have worked with. My printer was missing a part, they are mailing me a new printer free of charge. How many other companies would do that?

    Anonymous 8/17/10 10:07AM

  • Just spoke to Phil about software connected to the 5D mark II- he was very nice, helpful, and easy to talk to about the confusion Thanks Phil!

    Anonymous 8/14/10 11:52AM

  • Today I had a wonderful experience with a tech support lady named Vicki. She spent a great deal of time and patience helping this computer-illiterate old lady re-install our Canon printer after an authorized Mac repair service disabled it. She was very knowledgeable and tolerant of my stumbling attempts. It took nearly an hour and several repeated tries to correct the problem, but even her tone of voice was calm and reassuring.

    Thank you, Vicki!!!!!!!!!

    Anonymous 8/11/10 2:04PM

  • Bill at station 252 just spent a lot of time helping me download my CanoScan Lide 500F on my new I Mac. He could not have been more helpful. He deserves an A+. He was patient and nice when I made mistakes and we had to start all over. You are fortunate to have such an excellent employee.
    Marilyn Smotherman
    marilyn.smotherman@sbcglobal.net.

    canon canoscan 7/23/10 3:34PM

  • I am not sure if this will be directed to the right department, but here it goes.

    We purchased a new image class D340 printer only to find out that it would not work on our new window7 computer. We requested help via net and Naomi sent a link to get this on our computer via local network.

    Today I talked with Wayne and he was very helpfull in helping me to install the necessary dowload software needed. It was a pleasure talking with him, and as an added feature his english was perfect....I could expect no less since he was domiciled in the United States. Thanks Canon for keeping your tech help in America, and thank you Mr. Hill for having such a capable person as Wayne in your employ.

    Michael

    Anonymous 7/22/10 10:07AM

  • I had a Canon Powershot S1 that was going on four years old. The CCD went bad and Canon had a recall and would fix it for free. Well, that was nice, they didn't have to do that and the customer service people were so pleasant and helpful. So, I sent it in and waited. And you know what that company did?

    I get this box in the mail and open it up and there is this letter about how they don't have the parts and aren't sure when they are going to get them so...they give me a NEW Powershot S5 AND apologize for the inconvenience to me. Imagine that... Canon has a customer for life... I called that company back up and went as high as I could get

    Cann 7/17/10 5:59AM

  • After much searching for a phone number I came across this site. Darryl was very helpful and eventhough we could fix the problem he did send me am new ink cartridge for replacement. This service was much better than one of the other sites that wanted me to pay before a tech would even chat online with me.

    Thanks again Darryl!!

    Ms Clay 6/21/10 3:19PM

  • Darin walked me through setting up the fax on my multifunction printer. He was patient, articulate and knowledgeable. I couldn't have done it without him. The manual was extremely poor, obviously not written by an American, and I couldn't follow it.

    connwoman 6/11/10 12:56PM

  • I have a Canon Camcorder model DC-20 that's several years old for which I had never used the memory card option, only the DVD. John took my call and provided a ton of helpful information in non-technical language that I could easily understand. His product advice saved me from the mistake of purchasing accessories that would not work with this older model, then advised me of the correct products, the maximum memory card capacity, and their functionality. This was terrific customer service, all in a matter of minutes. Way to go, Canon! I will remain a loyal Canon customer!

    Dave Lawson 5/27/10 9:32AM

  • Ok I spoke to a Mike, employee #270 on May 18, 2010. Very nice, helpful and knowledgeable. I wanted to go to customerfeedbackcits@canon.com, but to no avail! So, here is my compliment, hope it gets to his supervisor, as I told him I was gonna write. I really appreciated all he did for me. Sincerely, Sherry

    sher 5/22/10 8:56AM

  • I want to recognize Nicole in the repair dept. for exceptional service. I have called canon several times inquiring about a camera before making a purchase. One of the things I wanting to know was if the EOS I was looking at had a particular focusing feature. The dept. of general product information, told me that the EOS I was looking at did not have the focusing feature I was looking for. I was looking into needlessly placing a grid in my new camera which led me to the repair dept. Nicole told me that I didn't need to place a plastic grid in my new camera because the camera had the feature I was looking for. Nicole went the extra mile and told me exactly how to find the feature on my new camera. I am very grateful to this young lady for taking the time to help me and for going beyond her dept. She could have easily transferred me to general info and I would be back to square one looking at a plastic grid to place inside my new camera. Thanks Nicole in the repair dept.! Very grateful, M. Stoffer from Oh

    Mona Stoffer 5/18/10 12:31PM

  • I had a hard time finding a phone number for Canon elsewhere, so I was happy to find this site. Initally I was annoyed by the automated voice that kept asking me to say why I was calling, the model number, etc. But it went pretty smoothly, and I was able to speak to someone quickly. A guy named Sean picked up and answered my question. Thanks!

    Anonymous 5/7/10 10:21AM

  • I have a Canon PowerShot A1100IS camera. I use it on my recent trip to Argentina and Chile. In the process of up loading my pictures. I did not have any difficulty until the one 2GB card that was full. The camera in display mode said no pictures found. I connected the camera to my computer and again no pictures found but said card was full. I thought all was lost and hundreds of photos were GONE. I call Canon technical support and was connected to Ashley. She was of tremendous help we pluged in the memory card directly into the computer and the pictures came up. Then Ashley helped me install ZoomBrowser EX. Ashley saved the day I can not tell you how thankful I was. She was most professional, polite and patient. Ashley is real credit as a member of the Canon Technical Support staff.

    World Traveler 4/11/10 11:08AM

  • To Whom it May Concern;

    Today, I received excellent tech support regarding certain issues I have been having with the fax software in my Pixma MX330 All-In-One printer/fax.

    Rick, at station 48, was exceptionally astute in analyzing several problems I've had while trying to send faxes, and helped me get to know my fax program better.

    He walked me through finding a better process to send multi-page faxes, and helped me find a way to add a cover page without the Windows 2007 cover page option. Rick also helped me reset the fax transmission speed; which was set to the standard analog setting. He explained to me that since my computer is on an internet connection it is digital, and would have trouble communicating at the speed it was set on. This solved the problem.

    I am now so happy with my Canon product I will be glad to recommend one to whoever asks, thanks to Rick's knowledge and expertise. It was a real pleasure working with him.

    Sincerely,
    Robin M. Sealander

    Robin 4/5/10 1:27PM

  • I just got off the phone with customer service technician Tony at Station 236. He was one of the best techs I've ever talked to.He was organized, clear, and patient. We need more people like him!

    Selling the product is only the first step in establishing your reputation. Without meaningful tech support, you are doomed.
    Thank you for hiring Tony.

    Tony 3/29/10 1:37PM

  • Keneesha was patient, courteous and most of all quite knowledgeable of the problem and had my scanner up and running in minutes.

    JT 3/15/10 9:52AM

  • I completed a serevice for my Pixma MX700 with Justin in your tech support center. He was more than helpful in carefully walking me throuch the necessary steps to get my phone and fax machine working separately and to my great satisfaction.
    I hope Paul, Justin's supervisor, will get tjhis messsage and give him the appropriste rewards.

    Dr. Mel Allerhand 2/22/10 6:00PM

  • I would like to recognize Karl from station 221. I think he spent 1 1/2 hours on the phone to help me reconnect to my wireless printer and problem solve issues that I was having with my printer. I did not feel rushed, as I am not technically savvy. He reassured me that we would resolve the problem and we did at this stage. I am under warrantee so he was able to replace a part that appears to not be working. He then encouraged me to call again when the part came in for assistance or if I had problems. I was so thoroughly impressed with the unbelievable knowledge and patience he had. He is truly an asset to your company. Thank you Karl and Canon. Sincerely, Pauline Portell pprintcess@yahoo.com

    Pauline 2/17/10 9:36PM

  • I was quite frustrated at not being able to get my pictures onto my computer after having had no past problems.
    So I called Canon.
    Vernon was terrific. Polite, friendly, knowledgable and patient.
    A wonderful experience -
    Thank you Vernon -
    Thank you Canon.

    Anonymous 2/11/10 5:56PM

  • Kennesha just solved my scanner problem efficiently and courteously. She is very conversant with the Macintosh o.s.and she impressed me with her knowledge.

    truckeedic 1/5/10 2:57PM

  • I've dealt with Canon tech support several times, and it has been a pleasant experience each time. The people are friendly, helpful, and knowledgeable. In one case a suggestion led to me not needing to send a camera in for repair. Top notch.

    nomdeploom 1/4/10 4:28PM

  • My Canon camera died, so I checked their website to see what was wrong. It quickly told me the camera problem might be a recall and told me a phone number to call. The man was helpful and explanatory, took my email address. Canon emailed me shipping labels (free), then the camera was quickly fixed and sent back to me (also free).
    Not sure I've had a truly pleasant customer service experience with anything, ever, until now. So maybe I just got lucky, but I am giving credit where credit is due, because they earned it and it was totally unexpected.

    Anonymous 12/22/09 8:20PM

  • I requested help on correcting a digital photo in my A720IS camera. I received the information quickly. The support technician was knowledgeable and courteous. Thank You.

    kaydle50 12/15/09 2:11PM

  • My experiences with Canon have always been extremely positive. They set the bar that I use to measure other companies. Years ago I purchased a MultiPass MP730 all-in-one printer from them. I called for assistance in setting it up. My first pleasant surprise was how quickly I reached a person. The technician walked me through the process, step by step, and was very patient. After 5 years the printer is still working. This was a very positive experience so when I needed a digital camera I purchased a Canon. I also bought one for my brother as a gift. His camera experienced a problem after several years and past the warranty period. He contacted them. Despite the fact that it was out of warranty by at least 2 years, they were aware of an issue with one of the components so they repaired the camera at no charge. He wasn't aware of the component issue so this showed honesty on their part. Further, he said that they kept him informed throughout the process, paid for the return shipping and referred to him as a 'valued customer' in their communications. I think they do value their customers even us ordinary folks, not just people with high profiles or lots of money.

    Anonymous 12/13/09 9:25AM

  • Fast turnaround and excellent service.

    CI1 11/12/09 11:40AM

  • Less than 12 minutes start to finish---real people who speak English. There is no charge for the call if your product is still under warranty. Very satisfied customer.

    Anonymous 11/10/09 10:52AM

  • PRO COMMENTS: Having installed Windows 7, my 2 ½ year old Pixma MP500 multifunction printer needed new drivers.

    I called Canon twice.

    The first time was to order a driver and miscellaneous software CD. I was speaking with a live person in Virginia well within a minute. The rep was polite, knowledgeable, and efficient. He had a CD in the mail later that day. (I called back a day later to verify.)

    In the meantime, I needed help to install the Windows 7 version printer driver and separate scanner software downloaded from the Canon Website. That’s when I called back the second time. Again I was speaking to a live support technician in Virginia – this time within 90 seconds. Again he was very knowledgeable, polite, patient, easy to understand (no show-off technical jargon, and efficient. He guided me through the problem and waited with me while I tested the print and scan functions.

    CON COMMENTS: NONE. My Canon support experience was quick, pleasant, and 100% productive. Excellent.

    uncle Alan 11/3/09 3:34PM

  • quick service, polite, and able to direct me in the appropriate steps i had to take to fix the camer

    craiggery 8/9/09 10:47AM

  • Excellent service today on a 3-yr old defective camera. I was talking to a technician within a minute who ran me through a test and determined that the camera would be fixed for free.

    aseg 8/5/09 8:13PM

  • Canon has treated me very well in my dealings with them. I had a battery grip for my camera that had a known problem and even though it was out of warranty they repaired it at no charge to me. Customer service is always quick to answer their phones and they will call you back if they say that they are going to do that.

    old_guy 8/5/09 2:01PM

  • once I got through, not too long either, support was great!

    Anonymous 6/16/09 9:49AM

  • quick help. Friendly. Thorough. Not the usual customer support experience i have had with other companies. Thank you.

    mx860 6/9/09 9:54AM

  • I have never experienced such quick, helpful technical support for any product as I did with Canon. The process for sending the camera for repair, the knowledgeable technician and the quick response time were amazing! Great job, Canon!

    Pam 5/20/09 5:28PM

  • This was my first time calling for help. I was AMAZED by not having to wait on hold forever. The technician, Darren (at the Virginia center) answered my call on the very first ring. Within less than a minute, he guided me through resetting a menu option that was causing a problem with my new Canon D40 digital SLR.

    THANK YOU!

    J. Mason

    J. Mason (Las Cruces, NM) 5/1/09 2:33PM

  • Fantastic. Spoke English, no wait, and had thorough product knowledge! I'd buy any canon product with this kind of support.

    Anonymous 3/25/09 10:07AM

  • I just had an excellent experience with Canon! Both of the techs that I spoke with were from the US and spoke English. They were very helpful and I only waited one minute or so for the techs to answer.

    Anonymous 2/18/09 9:00AM

  • Called to get non-standard installation of software on windows 2003 server operational. Refreshing to connect quickly (admittedly, on a Friday night) to a very knowledgeable tech named David in their Virgina facility. He knew right where to go in an OS that was outside of the areas they support and together we found the services needed to get the camera connected.

    anonymous 2/13/09 8:33PM

  • Lester was very helpful and patient. I now can scan pictures. Thank you. Finding your contact phone number was the biggest problem.

    Marycaresmuch@yahoo.com 1/26/09 3:09PM

  • Everything was fine. I had great customer service. Everytime I speak to someone there I get really knowledgeable people.

    Anonymous 11/13/08 8:05AM



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