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Canon Customer Service

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Canon customer service is ranked #13 out of the 538 companies that have a CustomerServiceScoreboard.com rating with an overall score of 118.03 out of a possible 200 based upon 204 ratings. This score rates Canon customer service and customer support as Acceptable.

NEGATIVE Comments

95 Negative Comments out of 204 Total Comments is 46.57%.

POSITIVE Comments

109 Positive Comments out of 204 Total Comments is 53.43%.

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  • Back in late December of last year I purchased a Canon Pixma MX410 all-in-one printer/fax machine/scanner. Right from the get go the fax machine wasn't working properly, as it only transmitted about half the faxes that I sent. I called customer service who told me to send them a test fax. Being that fax happened to fall in the half that worked, they said there was nothing they could do until something concrete was determined to be wrong. I thought to myself 'fine, I'll just send whatever faxes I can, and I can still use the printer which was working properly'. Last week, the faxing function completely stopped working altogether, as the input feed stopped transmitting after I hit "start", where the machine started beeping and an orange warning light came on. I called customer service again. The agent put me on hold and never came back on the line. I call again and got another agent who then started going off on all tangents about how intricate the machine was and that if I was experiencing a problem, it had to be with my phone carrier. When I objected to what he was saying had anything to do with my problem, he became rude and kept persisting about how knowledgeable he was about phone carriers and that the problem I was experiencing had nothing to do with the machine itself. I wound up hanging up on the imbecile and decided not to pursue the matter further. The lesson here? STAY AWAY FROM CANON PRODUCTS AND THEIR LOUSY CUSTOMER SERVICE!!!

    Anonymous 4/30/12 4:13PM
  • I contacted customer service today and was extremely disappointed with the customer service representative. She was very rude, distant, and not helpful at all. I have two Canon cameras and this is the first time I have contacted cust service-- I read an article by a Mark Sullivan that rated Canon's service very high but could not comment on the digital camera service because... here is an excerpt from his article... "though last year we couldn't rate the company's camera service and support because we received too few responses on those measures". Interesting. Maybe now he should.

    WBC0510 4/22/12 1:29PM
  • Dear All,
    I have a serious quality problem with Canon Pixma IP4850 printer from the beginning of first use. I couldn't solve this problem for three months.

    I bought a Canon Pixma IP4850 printer from your authorized seller Bimeks Forum in Izmir (Turkey) with two years warranty, but from the beginning of first use there is an unacceptable vertical line (distortion) for about 1 cm thickness at the right side of each paper.

    I sent the product to the Canon Technical Service (Servus; www.servus.com.tr) two times for changing with the new one. At the first time they told me that there was no problem and send me back without doing nothing. It takes one month long, then I sent it back again second times. They told me that it was repaired. It takes another one month long again too. Then I called the customer support of Servus and I told them I couldn't accept this repaired product. I bought it as a new and from the beginning of first use there is a problem, so I need a new one. Then they told me that your request would be considered within 3-5 days, but nobody has contacted with me. Now they are telling to me that there is no problem with your printer and they changed their system record (60099024) from "repaired" to "delivered". They told me that your printer was not repaired. This status can be checked from the internet (www.yaziciminnesivar.com) The product is still waiting in the store (Bimeks) now.

    As a result, This kind of behaviors are not well-intentioned. Canon Customer Service in Turkey is not deserved to be a part of Canon brand. Canon brand and customers are damaging such a this kind of behaviors.

    Thanks,

    ugur 4/13/12 12:21AM
  • TO, DATE: - 07/04/2012
    CANON


    I Mr. Hitesh Chevli Customer of “CANON PSA 2200” with Serial No. :- 428064034106 wants to lets you know that I had bought this camera on 01/04/2012 and I complained regarding the blurring of images captured to the Canon shop from where I had purchased the camera via telephonic conversation and they wants view the captured images and so for them I again visited the Canon showroom on 06/04/2012 situated at Rahul Raj Mall, Piplod, Surat – Gujarat. And they viewed the image with conformation that “They are Getting Blurred”.

    I want canon to be known that I had bought 14 MP PSA 2200 Camera for better resolution and better picture quality but I am very unsatisfied with the results provided to me by this camera. “Canon is not fulfilling the promises done about the picture quality and resolution”. I do have another piece of canon which is 7.1 MP Canon Power Shot A470 which provide the Excellent images when ever captured and also with finest details and clarity which is not seen to me in newly bought piece so if I won’t be able to get better picture then my old cam then what’s the reason for me to buy the new cam its totally hopeless and I am very unsatisfied by PSA 2200.

    I am sending you the pic’s captured by both the camera’s at the same time and place with same vision in front of camera and also without any extra lightening and all so “lets the pictures speaks the truth” You can compare both of them as you wish even you can compare them by zooming them to the full extent into your PC and let me get known kind heartedly about the best one in both…..

    Also I am sending you the “Voice Recording” for the conversation held between your employ and me regarding the fault is concern you can hear this conversation and hear the kind of speech and words used by your employ when we talked regarding the fault and he told us that he can’t do the Cash Back as per company’s policies and want us to keep the camera with him for “ 3 Long Days ” and your employ want my Brand new camera to be screwed to search where the problem actually is…..???

    Basically I don’t want my new cam to be screwed for unnecessary reason because I had bought this camera after spending 5330/- Rupees. “I want better Replacement as per my choice and functions or otherwise I want Cash back” do what so ever seems to be better for you.

    I also wants canon to know that the basic comparison of picture quality, sharpness, resolution, colors, contrast was being compared with no other brand then canon itself.

    So what is want is to give me “CASHBACK” so that I can prefer some other brands (i.e. Nikon/Sony) so that I can get the quality what I want.

    And also your employs doesn’t have any sense to talk with the customer regarding the fault is concern and they doesn’t provide the qualitative feedback for the genuine reason.

    I want you to hear the recorded conversation which was recorded at canon shop on 07/04/2012 at 7:30 pm to 8:00 pm. & the person in conversation are Hitesh Chevli (Customer) and your employ Sunil Sonar (Owner/Employ….???). And he also refused to provide a written sheet for not giving the Cash Back also when we asked him to provide the mail id of some concerned person he immediately refused to give their ID and Phone No.

    Basically he doesn’t want us to write our query to you b’coz he’s really afraid…..!!!
    Your employ also challenged us to fight against the company’s premises.
    If my Problem is not solved within 2 big days I’ll definitely forward this conversation and mail to “Media” and also provide Canon to have the best publicity ever being done by Canon itself.

    I don’t know whether this publicity will be afforded by canon or not…..!!!

    I want you to contact me on my phone no. : +91 9228121587 as soon as possible. I am writing this letter and sending you the attachment on the same day night around 11:00 pm to know whether company’s employ are reading mails or their mail id’s are just for showing that we solve problems but basically it’s all fake and unrealistic & simple terms of fooling the Genuine Customers for unwanted reasons….!!!

    I am eagerly waiting for your call…..!!!

    Warm Regards,
    -Hitesh Chevli.

    Hitesh 4/7/12 10:22AM
  • I have Canon S100 got Lense error during taking shots. Taken to Service Center MBK and was told that I must pay 8000 baht for replacement of lense (not even take a look at what is wrong with it) and later I ask to take to just a look before give answer. The Second answer was still has to replace and also you do not has warrantee!? it made me think that I really should not buy a warrantee product just get from street because Canon will always blame all problems on customer falts with very limited warranty it is very sad that I have this camera for just a few weeks. Also just incident I met another customer (French) has the same problems and been treated the same way but worse that he bought it second time same model but only last for 2 days before the second one broken. Well I never has problem with any Canon product thats why I never experience Canon Service, now I know, never to buy from Canon Shop.

    p 3/25/12 8:22AM
  • Canon is one of the most iron-fisted of any company I have dealt with in over 25 years of business. They are completely insensitive to small business. They will add unjustified and fictional fees to a customer account on short notice then turn it over to collection. They are not worthy of any good support by customers, banks or the business community. They need a complete overhaul in order to save the good name of the Canon camera-lens upon which the company was first based. Canon, save yourself by coming clean. And, oh, by the way, your rep in Montreal who says "the recession is over" and that busiensses have lots of money, WAKE UP!

    NeverBuyCanon 3/17/12 5:52AM
  • It is a worst Canon service center in Andheri(E). They could not remove the fungus from my camera.I wasted my money as well time.
    But this problem has been solved by a private service center in just 2500/- rupees. so in future i will not recommend anybody to go to canon service center.

    Unknown 3/10/12 3:10AM
  • Bought a Canon all in one printer last week, a Pixma MP499 and installed it all. However, the scan button on the printer would not work. Rang up Canon and was on for 25 minutes and had no help at all. Got through to someone in the Netherlands and he told me the softward was obviously not up to date - even though I'd bought the printer just 1 week earlier! I asked to speak to the manager/boss and he told me there was nobody available and then he told me later in the conversation that he couldn't put me through to anyone. When I had an Epson printer I had all the help I needed, with Canon it was terrible. My first phone call to them and it was a complete waste of time. I feel like taking the printer back and getting another Epson. I hope nothing else goes wrong with it as I don't want to ring them again. Useless.

    Anonymous 2/21/12 4:41AM
  • I have just been on the phone with Canon customer service and am very disappointed. What has happened to this brand that could rely on? I was on hold for a long time and then a superviser came on with a headset that didn't work. Am going back to the store and get a recommendation for either what to do with this camera or who has a better reputation.

    Disappointed 2/17/12 8:53AM
  • My camera suddenly would only say,restart camera, lens problem. Nothing else would come up. I only have had this camera one year, and used it very little...the person I talked to told me to send it in for evaluation and they would send me an estimate...I thought it should be covered under warrantee, he assured me this would not be the case. Very disappointed as I thought canon would be a company to stand behind their product for more than exactly one year!I will try to get them to repair or replace, if they don't I will be reporting to better business. Like I said very disappointing!

    Sadbuyer 2/14/12 9:45AM
  • Having a really poor experience with Canon at the moment. Their wifi printer is only accessible 40% of the time that we need it and so far it has taken them 10 emails to still not answer my original question. It's going back.

    Anonymous 2/1/12 3:23AM
  • i recently bought a camera canon power shot sx150is for my bday,and on my bday nite we were having a party and i thought im gonna have my cam take a shot but suddenly the lens couldt extend and everytime i turn it on it says lens error and automatically turn off,si i called the canon tech support and they said i have to ship my cam and they got my email and said that they would email me and just follow the instructions on my email,but when i check my email there none from canon im so piss i would never buy canon again....

    hh 1/27/12 4:21AM
  • I bought a Canon IPF6300 that cost me over 10k Ringgit Malaysia. Overall the printer quality is good, but we are having quite some troubles of the printer ink, as some times the ink over leaking and damaged lots of my prints and need to reprint again and again, and the cost of ink is not cheap too. we called up to Canon technical to service the printer, a guy came up to us and servicing the printer, but this guy from Canon is not good at all, not even experienced, and test print and test print and do lots of thing, and waste of inks, like i mentioned the ink is not cheap too. Bad manner as well. Why would a big company like Canon had such a service and provide us an inexperienced technical guy?? wasting lots of our money and problems were not even solved!!! its frustrating and wasting our resources, as this printer is for business use. Who is going to compensate to us of the lost we had???? Can someone from Canon please explain to us? I hope what we have bought is going to benefit our business, not to lost.

    Lai 1/11/12 12:18AM
  • I got a new camera as a gift and recently went on your website to order a case. I accidentally ordered the wrong size so I had to return it. When I went to drop off the box at UPS I was told I owed $10 to ship it! I was blown away b/c the case was only $18.99 so it cost me over 50% of the case cost to send it back. I find it in very poor taste you charge to ship items back. I know a lot of other huge corporations who don't make their customers pay for shipping. I will never order another product on your site again. It is a shame!

    Unhappycustomer 1/6/12 11:38AM
  • I will never buy your printers again. They are a complete waste of ink. Ink is expensive enough without your printers wasting it by going into a cleaning process on its own without asking it to. It seems that the built in program tells the printer to clean itself without the customer telling it to. I started printing, and before it would print the page it had to clean itself. That ran a cartridge out of ink, therefore I had to change the cartridge, after I had changed the cartridge, it had to clean itself again, wasting more ink. After I was done printing, it had to go through a minor cleaning, wasting more ink. If anyone asks, I will be sure to tell them of my experiances with canon garbage. Your products are not even worthy of the dump. If your goal is to get money buy wasting ink, remember you have only one chance to impress a customer and you lost me and a customer will always spread a bad experiance more readily than a good one.

    Anonymous 12/10/11 5:46AM
  • Dear sir
    last month i had bough a cannon camera worth 10665/- from Croma Baroda. An pouch was given free along with the camera. I opened to see the pouch it was worn-out. I requested to change the same from the croma shop, the reply i got was free items are not replaced.
    I disagree this part as a renowned company shall not do this.
    Kindly replace the pouch.

    Anonymous 11/30/11 10:27PM
  • Canon Europe customer service is abysmal. We bought a Canon Pixma MG5270 printer whilst living in Singapore. A few months later and with work transfer we found ourselves in the UK. It is impossible to find ink cartridge replacements here. We contacting Canon Europe looking for a simple solution. Something along the lines of, "sorry, we don't stock it in the UK, but we can source some for you". We didn't get that. We just got told they could not and would not help, and provided no reasonable alternatives or explanations despite numerous attempts to get them to explain. They didn't know the product, didn't try to find a solution and basically told us it was our FAULT for buying Canon in Singapore - this is their own company!!!

    Robin Maiden 11/10/11 11:21AM
  • There are too many issues with this pos machine,costing me time money and my long standing relationships with my customers.I've been down 3 weeks at a time .I ready to take to my lawyer. VERY DISSATISFIED OVERALL.The machine cost way too much for these numerous issues!

    I HATE THIS MACHINE 10/19/11 2:35PM
  • IPF655 purchased new in April 2010
    Runs great from purchase date until June 2011. I actually recommended this unit to 3 of my customers who did go purchase the printer (theirs are still running fine)
    Starting in June 2011 and lasting about 30 days, the printer would only print 1 drawing and then get a message “filling ink tanks”. This would last for approx. 5 minutes before it would print the next page. I dealt with this issue for a month or so before calling for Canon help.

    My first call to Canon service was approx 8-12-2011. I spoke with Sharyl and she was a great person. We did a software update and several restarts and still had the issue. She recommended shipping a print head at no cost to me (I am 3 months out of warranty now). I told my wife how happy I was that Canon was doing this for me. The print head arrived and I was told to call Canon service again and I got Roger on the phone. Great guy ran me thru the print head replacement and waited for the startup procedure. After about 25 minutes of startup/purging…we were unsuccessful (2F13 error still). At this point Roger said I needed a new main board and required a service call. We used up all the ink in my 6 cartridges and 1 maintenance tray too. I gave my credit card $848.00 and set it up.
    I talked to some people who have these machines and similar issues and 3rd party ink was the problem. I checked and my 2 MBK cartridges were 3rd party ink. I was told if I replace those with Canon ink, my problem might go away. Well, I called Canon back and cancelled the order until I could try this. I went out and bought 6 new ink tanks and installed them. Well, this didn’t work so I called Canon the next day to setup the service call.
    8-15-2011. called Canon and spoke with Justin and explained I needed a service call. He took my credit card and charged $848.00. I was called 1 hour later from Kevin @ Pitney Bowes (517-677-3219) to setup appointment. Kevin said we were waiting for a main board to arrive at my office and call him when it gets here.
    8-17-2011 no main board yet. Kevin called and I told him no board.
    8-18-2011 no main board yet. I called Kevin and told him no main board.
    8-19-2011 no main board yet. I called Kevin and told him. He said he will call Canon. He did call Canon and they cancelled my order. What! Yep, I called Canon and a supervisor named Arnie cancelled my order. I spoke with Arnie for about an hour or so and was outraged in this. I asked Arnie how the order could possibly be cancelled when a service tech from Pitney Bowes is calling me every day to see if the part was shipped yet. Nothing I could do but setup another service call. Arnie and I got nowhere. I explained how Canon service dept drained 6 of my ink tank running these tests and all Arnie could say is that “ink is a consumable, customer responsibility”. WOW! Arnie passed my call down to Cliff who is a service engineer who wanted to run some more tests and burn some more of my ink. After an hour with cliff, I was frustrated. I asked cliff when the main board will be shipped. His answer was “indefinite”. What? I asked cliff who I could talk to who can tell me. His response was “it’s not our department, we don’t handle that”. WOW! So I sit here with no printer, no clue when it will be fixed. This printer is my business. I use it every day to print blueprints for my customers and I am down. OK, if I can’t get this fixed in the next day or so, I need to go out and buy a new printer and dispose of this one.
    8-24-2011 Tom @ Pitney Bowes shows up. He won’t even turn the machine on because it is out of ink and maint. Cartridge is full. He thinks it may be the print carriage and ordered one from Canon.
    8-25-2011 Print carriage shows up
    8-29-2011 Kevin from Pitney Bowes shows up. He is amazed at what is happening here. Still have no main board (which is on indefinite backorder). Kevin thinks it may be the pump and calls Canon to order one. They tell him it is not the pump, but main board. They send pump anyway.
    8-30-2011 pump shows up. I call Kevin to tell him. We setup appointment for next day.
    8-31-2011 no main board yet. My Discover credit card arrives in mail. There are 2 separate charges from Canon. 8-15-2011 for $848 and 8-19-2011 for $848. I am outraged. Canon cancelled my order and now has charged me twice. I call Canon at 8 am and talk to Rob. Tell him my story and he says he will credit me $848. No apology given. I ask for a supervisor and after 20 minutes on hold Eric picks up. Eric and I go nowhere. He doesn’t have a clue what I am going thru and he doesn’t care. I tell him that I want a replacement machine because Canon can’t fix this after 2 weeks of run around. Eric still doesn’t care and I tell him that I have no option but to call corporate and file a complaint. Eric says he would do the same thing and he actually transfers me to them. WOW! I was on hold for 15 minutes and hung up. Well, about 10:00 Kevin and Ron from Pitney Bowes arrive to install the pump. Kevin is on the phone with Canon explaining the situation when my phone rings. It is Pitt from corporate in NY. I instantly give the phone to Ron and he speaks to Pitt. Well, about 20 minutes later, we are printing a test page and it works. Perfect, this is all I ever wanted. We put in 6 more ink cartridges because this process drained all my ink.

    9-8-2011 Pitt called me back and said he couldn’t help me out on my situation but told me to call him directly in the future if I had any more issues.
    9-29-2011 The printer is now stuck in the “filling ink tanks” mode. I called Canon and talked to Rob about getting repair people back out here.
    10-3-2011 Kevin from Pitney Bowes shows up and calls canon customer service. Canon tells him that they want to fly in a service person to look at this machine.
    10-6-2011 kevin from pitney bowes comes back over. He is on the phone with Pete at corporate engineering. They start the printer up and decide to replace the printhead because of 2F43 error. In the meantime, the maintenance cartridge is full and the ink tanks all need replaced. This costs me, the customer another $500 to replace these. We replace the printhead that canon sent me on august 12th. We now get a 2F41 error that tells them to replace the printhead. Pete from engineering said the customer needs to replace the printhead. What!!! I don’t get it, we just did that. Now I am sitting here with 6 more empty ink tanks and a full maintenance cartridge and a $600 printhead they want me to replace. Wrong!! Canon needs to replace all these items since they used it, not me….. ithen called canon service department for help and I got transferred to Danny who is supervisor there. Danny looks at my situation and he decides to pass me to Lisa who is in customer care. I still cant print, canon still has my $848 for service call and I have now replaced 4 sets of ink tanks and 3 maintenance cartridges all at my expense in the last 45 days. And keep in mind that in the last 45 days I have printed maybe (100) 18”x24” pages. It has cost me the customer over $1,600 to print there 100 pages. When does this end? How much ink do I have to buy for the canon service people to keep running tests and blow my expensive ink into my maintenance cartridges.
    My issues with Canon:
    1. Why did Canon order (back order) a main board when we didn’t need one?
    2. Why did Canon burn thru 12 of my ink tanks and tell me it is my responsibility?
    3. How can a company the size of Canon back order a part and have no clue to delivery date?
    4. How could a Canon representative possibly cancel my order and then charge me twice? If I were to do this to one of my customers, I would refund all the money 100%. I would feel so bad to charge them 1 nickel. I just hope that they would remain a future customer.
    5. My printer was down for 2 weeks. The Pitney Bowes guy told me that they would get fired if one of their customers was down for 2 days!
    6. I am 3 months out of warranty. I know rules are rules but come on now….
    7. I have now talked to 9 different people at Canon. Why did this take so long to get to Pitt Swinea @ corporate?

    Bill 10/7/11 4:28AM
  • I sent in two cannon s1 is for repair on a recall - the screens turn purple.
    I was told this repair would be free of charge. great!
    I then receive a email charging me 155 for the "flash" not working. I called and explained I did not need the flash repaired. Just fix the recalled issue. I was then informed we have to repair the whole cammera.
    This is called bait and switch....

    Anonymous 9/30/11 11:27AM
  • I recently bought the Canon PIXMA MX882 printer through Costco. There were some issues with set up and various glitches that pertained to the software. I called Canon tech support and found them to be rude, condescending, and not that knowledgeable. The tech wasn't able to fix the first problem and had to put me on hold frequently to ask someone else what to do, after 2 hours, I disabled that function as I got tired of dealing with it. The length of the time to fix it would have been tolerable though not ideal, but if you can't fix it and you are a condescending jerk on top of it then it's not so good. The second tech I spoke to had the same attitude; maybe they are unemployed programers that feel this type of work is beneath them or they are too good for it (???) Who know, but I do know I will think twice before buying another one of their products.

    Sabine 9/29/11 8:02PM
  • Not sure how people have found rave customer service response. My experience has sworn me off any Canon product- EVER. Their products are good - no question. But if it doesn't work, god help you. Because customer service won't. I have a T3i camera lens that has had to be sent in TWICE for repair in the first 90 days. Ok, bad luck but they'll fix it. NOOO. First time it was returned in EXACTLY the same functional state. Second time it was mildly improved. So my only option is, play the same game again. Customer Service is very effective in NOT being the customer advocate but excellent at putting up a wall for Canon. Same company line, like talking to a tape recorder, and no new solutions to suggest. And they all act like they are doing you a favor by answering your questions, when you want an otherwise NEW and "should be functioning perfectly" product fixed. POOR, SHABBY and I'm sorry I bought Canon.

    Anonymous 9/27/11 7:44PM
  • I am so frustrated with Canon right now. I just bought my third Canon camera, all of which were not cheap. This is the first camera I have not received a hard copy of the Users' Guide. How ridiculous is that!! How is a photographer supposed to take a downloaded PDF or a 200+ page letter sized printed copy with them on a photo shoot? I have tried every avenue online I can think of to request a "Free" copy of the Canon Power Shot XS 230 HD. It seems impossible. (Although I can get an answer from a site that charges $38 even to get an answer!) Is there anyone at Canon Customer Service that is willing to address my request.....without being charged for a reponse?

    Anonymous 9/22/11 12:05AM
  • I received a Digital Camera, Canon Poershot as a gift. The box contained a manual in Espanol. I do not speak the language and have been trying to get one in English. When a product is sold in the USA why is the manual in a different language?

    Anonymous 9/20/11 5:16PM
  • On 12 September I sent the following message to canon South Africa:

    "I purchased a Canon 9000F scanner, which is an excellent machine overall. The only problem is that I have not managed to use the seven Scanner Buttons. I have tried reinstalling the software more than once but still nothing happens when I press any of the seven buttons. Can you advise me on how to solve the problem?

    The scanner is connected to my iMac, which is running on the Leopard Operating System (Mac OSX Version 10.5.8)"

    SO FAR I HAVE HAD NO RESPONSE!

    Keith Balchin 9/15/11 8:25AM
  • Why on earth would a printer come without a cable to connect it to a computer! Very disappointed with this product already and haven't even used it. Much like buying a table missing a leg, or a glass with out a bottom. Not much use really.

    Lola 9/3/11 11:10PM
  • My camera needed a sensor cleaning since had many dots on pictures taken. On July 15th I brought my Canon 5D to the fourth floor of MBK Center in Bangkok at the Canon Repair Center (part of Canon Marketing Thailand Co. Ltd. 9th- 10th Fl. 179/34-45 Bangkok City Tower, South Sathorn Road). I was informed that the camera would have been ready by late afternoon for a 500 bath charge. I could not pick up the camera due to a prolonged business meeting, a friend offered to pick it up and she gave it to me the same night. The following day I shot some pictures and immediately realized that there was still a spot at the right end side of each picture taken. I could not immediately go to the Canon Repair Center at MBK so I called and informed about the issue, I was told to simply drop the camera to fix the problem. I was busy with work and could not find any time for the next 2 weeks, today I finally took a day off and made it to MBK. I showed pictures made on July 15 (lot of spots) and an image taken on July 16 (one spot) to proof my point. The Service Engineer Supervisor Mr. Saroj Khuendee was very short explaining that dust problems are common and his previous fix could not be guaranteed as dust could have been everywhere and refused to clean the sensor unless I paid for a new cleaning. It is obviously not for 500 bath but for a matter of principle that I am unhappy at the way Canon Thailand approached the issue. I find it very unprofessional. A job –despite of its entity- should be guaranteed and it is not serious to charge twice for a repair that was not successfully performed on a first instance. Shame on you Canon Thailand!

    CanonThailandSucks 9/1/11 4:38AM
  • Service in the UK is about to get worse.

    From January, they are closing their call centre in Surrey and service bookings will be outsourced to a call centre company overseas.

    So if all you're calling for is to order consumables or report a simple fault, no problem. Anything complicated, and you've got no chance!

    Anonymous 8/31/11 2:29PM
  • Canon's refusal to offer printed manuals because they are a "Green Company" is mendacity at its worst.
    You make printers for heaven's sake.

    Dan 8/5/11 10:09AM
  • Purchased a Canon Rebel XSi less than a year ago and sensor problem was leading to black mark on most photos.

    When I sent the camera in to the service center (it's still under warranty) they fixed the problem, but created about 5 new black marks all around the photo (at least the original problem was in the same place so I could photoshop it).

    Since I've sent my camera back it it's been over a week since Canon has has the camera and they are doing nothing with it (their website claims they haven't received the camera yet, while I know they've had it for a week according to the shipping tracking number). THey are also ignoring my email.

    Will most likely be switching to Nikon after this.

    AnnoyedWithCanon 7/18/11 12:30PM
  • Customer "service" is a giant misnomer at Canon. Canon no longer provides the full service manual for its cameras. I was given a PowerShot SX 130 IS as a gift; however, included manual was 40 pages when full manual (which includes necessary information) is 182 pages. Called to complain; rep said I should "download" the manual. I said that would consume an entire printer cartridge PLUS leave me with only a sheath of 8 x 11 paper to cart around while I'm using the camera. She offered to print it for free and send it to me. (Still would be an unwieldy sheath of paper, but I accepted.) Weeks later, no manual has arrived. Canon claims it no longer provides full manuals as it's "going green." (What a bunch of b.s.) My request to escalate my issue to a supervisor was refused, as "none is available." (Cutting staff is probably another aspect of Canon's "going green.) Very bad company; abysmal customer service.

    IhateCanon 7/14/11 9:05PM
  • Incredibly disappointed with Canon customer service today and thinking about switching to Nikon. I spent $4,300 on my original 5D - last summer amidst a shoot in Chicago the mirror fell out of place, apparently an "unofficial recall" and now a year later the shutter release button got stick (also mid-shoot) and I'm being charged the repair and also having to rent a camera in the meantime. When I called to reason about the cost of what essentially is a defect ($4G but only good for 150,000 shots) I was rudely argued with and not even given a small break for a loyal customer. I was going to buy the markii - but am now seriously rethinking that. 

    Hersheyphoto 7/7/11 2:16PM
  • It's sad that Canon would charge a $190 service fee just to pull out the 2nd battery for reset on the Xs. Total ridiculousness.

    WasACanonGirl 6/20/11 1:27PM
  • I bought the Cannon Pixma MP80 a few months back, I only used it a few times, now it stopped feeding the paper thru and I get a error message 5200. I will never buy another Canon product ever again, I was planning on buying a 1,000 Cannon Camera, but now I have totally changed my mind, I will got will another brand. It is very Disappointing when you buy something you expect it to last more than a few months. Joann Hernandez from Orlando, FL

    Joann 6/15/11 3:27PM
  • The worst experience ever!!! After buying a brand new printer and using the drvier cd that came with the printer to install, I recevied an error about the drvier not being compatible with Windows 7. Note: It states that the rpinter is Windows 7 compatible... I'm on day 3 waiting for 3 different support consultants to get back for the first round... 2 more days and I'll be returning it for an HP.

    JJ 6/15/11 5:53AM
  • It's 9:30 am eastern time, I called Canon support, and was told they're CLOSED. Your Web site says you open at 8 am Eastern time. What gives?

    Anonymous 6/14/11 6:34AM
  • My Canon MP620 stopped working wirelessly. Here we are in 2011 and there is virtually no information available on line to support Windows 7 Wireless Setup. After about six hours, I was able to get it to print once. After the first time, it stops printing and there are no error messages. I will never buy another Canon product again. I feel like they intentionally screwed me. I don't know what they call that in Canon land, but here in the US, they call that Rape.

    CustomerServiceIsImportant 6/11/11 8:59PM
  • I was surprised a company this well known resorts to charging for trouble shooting.My Canon printer has functioned well for over 2 years and now the charge is over 20% of the cost to determine the problem and then to repair the printer if it's repairable will cost an additional 40% ??? Might as well buy a new printer because if another problem occurs another 20% just to trouble shoot.
    Thanks for making my decision.I'll try another source though before buying new.

    Anonymous 6/2/11 4:58PM
  • The battery got stuck in a brand new camera in the first month of purchase. Returned it to the company factory for repair. Got a refurbished one in return since they could not fix it.
    So I just paid for a refurbished camera. The customer support did not know what refurbished meant and was unfriendly.

    Raj 6/2/11 11:28AM
  • I paid for a repair on the canon site after they received my camera. I submitted my credit card info and was redirected to the home page. So I figured okay, its good. The next day, I go back to check the status and it said I still had to pay! So I paid again, and again I was redirected to the home page. So I called and the guy told me my payment was denied. He took the same credit card info and it worked fine. The least they could do is give me an error message if it failed! Then I went to their customer service form and filled it all out with a lengthy message telling all the issues. I pressed submit and I got an error message saying my message was not sent. No back button; my message was lost. Canon seems to insist only using the telephone, yet they have a website that looks like it should work. I warn anyone out there if you need to contact Canon, use the phone!!

    CanonGuy 4/9/11 4:04PM
  • I contacted Canon Customer Service on Tuesday and spoke with a rep whose name i wrote down. She upgraded the shipping to fedex two day and assured me that the order would be released for shipment that day and i would receive the camera on Thursday. Canons order status still shows warehoused and i have not received a confirmation of shipment as they state, so assuming this item has not been shipped. You cannot get an affirmitive answer if you call or email - all you get is the runaround. Customer Service claims they have no way to check if it's been shipped nor can they contact the warehouse to see. I believe I will go back to Nikon who has always provided superior service. 4 emails, 3 phone calls and nothing but a waste of my time. CANON- You have lost my business after this transaction!

    Anonymous 4/6/11 12:41PM
  • Would like to bring to notice the customer support of Canon in Netherlands - TECH REPAIR B.V. , Zuidstraat 15C is one of the hopeless customer service I have ever seen with any electronic product. They charge 50 € just to check and let customer know what the problem is in the camera and god knows how much they will charge for actually fixing the problem...Because of the very pathetic customer support from canon I have decided not to buy any canon product...how much ever good souding they might be.

    frstratedcanoncamerauser 3/8/11 8:01AM
  • Canon, READ a few of your customers comments. I dont care how good your equipment is, obviously your support is not available or BROKE for your poor customers. I bought a new Canon printer last week. It is going back today because I can not get anyone on line to help me, OH yes, you have the 'WHAT IS IT WORTH TO FIND OUT' site you direct me to. Sorry Canon, Im getting my money back, not giving you more because your equipment does not do what it should!

    John 3/6/11 12:35PM
  • I have A Powershot A630. I guess the camera is great but Canon support SUCKS. You direct me to a site where I have to pay to tell you about a problem with your camera.
    FIRE the idiot you have running customer support and hire me. I will react to the voice of the customer not sit on my ASS AND DO NOTHING like CANON is doing NOW to assist their customers!!

    Flustrated Canon owner 3/6/11 12:25PM
  • This is a very pathetic and sad company! I seriously cannot believe i bought two of the MX870 printers. They are two months old and absolutely worthless! I urge anyone who is considering this printer to go to HP. 1st of all this company does not open costumer service until 10 AM Eastern Standard? Your joking good luck for those of you in the Pacific NW. I just read they are also not open on weekends. How nice of them to think the world does not operate before 2:00PM on the west and nothing happens on weekends either! Do you give wonderful benefits canon? Since you wont allow my company to operate maybe I will come work for your pathetic company!

    ihatecanon 2/3/11 7:31AM
  • It is extremely annoying that Canon no longer provides a hard copy manual for their cameras. I downloaded a copy of the manual for the Canon IS 4500 and printed it out. It was 180 pages and would only print on letter-size paper. Additionally, each and every page has a large stamp in the middle of the page with large letters "COPY" which obliterates the text or photo or diagram you are trying to see.

    I intend to return this camera and use my old camera which came with a hard copy manual that I can carry with me when I travel to refer to. The hard copy of the hard to read printed manual for the Canon IS 4500 requires a 1-1/2" 3-ring binder which is way too bulky to carry around with me!

    Susan 1/10/11 2:32PM
  • I am appalled that when asking for technical support, you have referred me to a line where I will charged. Now I know why I always bought HP and will do so in the future, both for myself and for my business. How dare you ! ! !

    Anonymous 1/9/11 2:40PM
  • I bought a Canon 24-105 f/4L IS USM lens. The advertising states “The L-series is Canon's flagship professional lens range, combining outstanding image performance and ultimate operability with dust and moisture resistant construction.” This smacks of false advertising. Within a year mildew was growing inside the front lens element. Because of my world travels I was unable to return the lens to Canon till 14 months past my purchase date. I need this lens for my work, they have me in a noose. The cost of repair? $329. And how can a new lens which needs mild cleaning need $141.57 in parts? Additionally, customer service states mildew is excluded from warranty. No where is it stated in the warranty information that mildew is an exclusion. I have to think this is the last Canon lens I buy. I am not going to roll over on this matter. I believe there are avenues to pursue so Canon can be held to their advertising and warranty responsibilities.

    Patrick 1/9/11 11:27AM
  • I bought a Canon fax/printer last week. There is a setting to turn off fax error reports. Sadly, the printer will complain and stop working until you tell it to print the error report.

    Several emails later their so called support people are telling me that "You cannot turn off the error report completely". WHAT?

    I do not want the error report and they have a setting but it does not work "completely". Are they nuts? This is disgusting and I have no use for Canon.

    Anonymous 1/8/11 3:32PM
  • When I called for support with setting up my new Canon printer (which many customers apparently need), I was told that they did not have printer support on the weekends (neither Saturday nor Sunday). Why not, I wonder? This seems to be something they should offer. I consider this poor customer service.

    jakesnake 1/8/11 1:46PM
  • Pathetic! Upgraded my PC to Win 7 64-bit. It easily picked up new drivers for all my old hardware and peripherals - except my Canon scanner. Ask Canon support for a 64-bit driver, their response is that they won't be issuing one, due to "the age/compatibility of your device hardware and the Windows 7 operating system". My scanner is only 4 years old! What they really mean is, buy a new scanner so we can scam more money from you. Well sorry Canon, I'm going to buy a scanner from one of the many companies that CAN be bothered to look after their existing customers, plus the DSLR my wife is buying for my birthday will NOT be a Canon.

    El Capo 1/7/11 6:15AM
  • After three emails for help with software for their scanner the only response I get is if I will take their survey. No answer ever came. It has been three months. Not even a generic "you will hear from us". Since I am deaf phone calls are frustrating. All I would like to know is how to update this software since the site offers little help. They are unreachable and unresponsive. Their products are tops- too bad they lack service completely.

    NStiz 12/28/10 10:47AM
  • I have had a horrible experience with Canon repair service , I was told to ship my camera , I spent 52.00 to overnight the Camera to them , it was delivered dec 20 has been sitting there since , I was told that by them they would call me with the cost of the repairs ,I could pay by credit card turn out they don't take discover card ,or check by phone ,they show a lack of concern, there automated phone systems send you around the world ? My question is ? how do I get a email from them for a customer survey but not a email about the repairs ? I have thousands of great picture's and have encouraged so many people to buy Canon , had I known you treat people like this , I would not recomend anyone to purchase a canon camera, when you pay a 1000.00 for a camera you expect a decent service with the sale ! I have 1300 or more friends on facebook , I am posting this on my page , updating it daily , so people can hear how canon treats there customer's !!!!!!

    Anonymous 12/28/10 7:00AM
  • Just bought a Canon MP560. Thing did not work. Printed with a big white streak down the middle.

    Called customer service...I waited for 30 minutes and got an RMA number. I was told to wait a day or so, and I would receive a pre paid label.. I thought... good deal.

    Now 9 days later... I was asked.... what is your RMA #???? You are not in our list. Told them we had a death in the family last night... which we did, and asked for a supervisor... no response...

    Stay tuned. This is a joke, and I strongly urge everyone to fully understand what is going on, and make sure the product works.. prior to accepting!!

    kozaka 12/23/10 1:12PM
  • Canon Powershot A1100is. Dust got inside the camera & was showing up on pictures. Camera was repaired under warranty. But they left the camera unable to focus. Camera is still under warranty, but now they're trying shake me down for $82.88 for the repair. They only have the camera now because the botched the previous repair. Never again! Nikon next time!

    Calypte 12/18/10 8:17PM
  • I've had good luck with Canon customer service before, but not this time--the website says customer service is available till midnight EST, but the irritating automated voice says it closes at 10 p.m. EST. I would have ordered this incredibly hectic day differently if I'd known.

    Frustrated in Colorado, where it's 8:06 p.m. MST...

    Anonymous 12/9/10 8:07PM
  • I am so frustrated. I sent my brand new EOS Rebel T2i in for repairs because it kept shutting off after one shot. Or it wouldn’t shut off when I tried to shut it off. There were just major issues with the power supply and so I sent it in for repair at the beginning of November. At my expense (over $20), I might add. Canon sent me a letter dated 11/11 stating that they had received it and that the repair would be covered under warranty. I contacted them again on 11/17 as I had not received any other information on the status and I was getting ready to go out of the country, to Africa, and had HOPED to be able to take the camera WITH me. Canon replied advising that I would probably need to call in and actually speak with a technician, which I did. The technician apologetically advised that I would not receive the camera before leaving for my trip because the part that had been ordered—a new circuit board—would take a couple of weeks to come in. I explained about my trip to Africa and that this camera was BRAND new…purchased in September and never used other than practice shots inside the house. I asked if it were possible for the camera to just be replaced since I really wasn’t comfortable with the idea of my new camera having an issue such as a defective circuit board anyway. The technician said that was not an option and that was that. Fast forward three weeks. I am now home from my trip to Africa and was pleased to see that my camera had come in while I was gone. I opened it and put it together, shot a practice shot and guess what….it froze up!! It has the exact same problem that it had when I sent it in the first time!!!!!

    I am very dissatisfied with the level of customer service, or should I say LACK of customer service. Simply answering an email or phone call politely does not qualify as quality service for this customer. Furthermore, other companies in the past have sent mailing labels to use so that I wouldn't have to pay for postage on a covered return. SO where we stand right now, I have paid over $900 for a product that doesn't work, and then paid over $20 for a repair that didn't work and I am just waiting to see what their next suggestion will cost me.

    TammyA 12/9/10 4:58PM
  • Customer service for an imageCLASS MF5730 laser printer was VERY poor. Essentially they advised that I throw it away and buy another one.

    Anonymous 11/29/10 9:51PM
  • I have been dealing with Canon for 2 months now. I have already had my camera "repaire" once, obviously not well because the problem reoccurred and now that it is out of warranty, Canon refuses to do the same repair free of charge. They want to charge me the equivalent of a brand new camera!

    Anonymous 11/24/10 8:32AM
  • BEWARE NEVER BUY A CANON CAMERA ESPECIALLY INTERANTIONALLY.
    My dad bought me a Canon camera in Washington for my birthday and brought it back to South Africa. It had a defect on the lens and although their was an international warranty it is not covered in any country other than that which you bought it. After no responses at all from the offices in South Africa other than via the repair center and after 6 months of fighting I eventually paid for the repair.
    I own a Scuba Diving center and I deal with underwater Photography. Will I ever recommend another Canon product - NO. Will I ever endorse Canon Again - No Never.
    They didn't even respond to my complaint via Hello Peter so whats the luck of getting a response here either when you can't even get any contact details on Canon Intl on their website.

    CROSS88 11/16/10 5:15AM
  • I am outraged that when I ask for support you connect me to someone who is going to charge me!!!!!!!

    Anonymous 11/10/10 2:18PM
  • Toward the end of 2008, 4 months prior to leaving Thailand for Australia to begin my studies at USQ, I was busy trying to save as much money as possible for when I arrived in Australia. In Thailand at the time, I provided a lot of printing and desktop printing services to clients. This was the year that cyclone Nargis hit Burma and I was asked to design and print instruction leaflets to build a simple water purification system from available resources in Burma (1.). I acquired a Cannon LBP 5050 laser printer from a retail outlet for Cannon, Epson and Hewlett Packard printers. To pay for the printers and earn a little extra I had also received work for 3 quick desktop printing jobs requiring a high quality laser printer.

    This printer quickly stopped working, and so I sent it to the Cannon service centre expecting it would be replaced since it was only a few days old. In the meantime, I bought a second printer of the same product line, from the same retailer to continue the work.

    This second printer also stopped working, and so I sent it to the Cannon service centre along with the first. The service centre said that I would have to wait, because the parts required were in Bangkok and needed to be shipped up. So I waited.

    At no time, did the Cannon service centre contact me. After a lengthy wait, I contacted the service centre again. The centre still hadn’t fixed the problem and with no explanation (despite asking), told me to wait.

    This was a recurring theme for 3 months or so. I cancelled 1 job, did the other job on my Epson inject printers and lost money on the largest job which I subcontracted. I was furious, but did not know what to do, especially since I was concentrating on my imminent move to Australia. At the time, my father thought it was amusing to watch me getting so emotional and upset about the situation. I now no longer purchase Canon equipment, and recommend other brands to clients and friends who ask my opinion and refuse to work with the retailer who recommended the printers to me. During the agonising 3 months, I also complained to a large amount of people about Canon products and services.

    On my last trip to Thailand in September 2010, I found 1 of the printers in the study of my parents’ house. I tried to use it, but it still doesn’t work. When I asked my father about it, he said “I don’t want to talk about it”. Apparently, the problem still has not been resolved, has caused my father a great deal of stress, and it is now encroaching on two years. The second printer is presumably still at the Canon service centre.

    In total, I lost many hours trying to resolve this problem, as did my father and I lost a total of $1,650AUD broken down as follows: 9,500 baht ($350 AUD) per printer, 12,000 baht ($400AUD) spare cartridges and ink wastage from the service centre, and 16,000 baht ($550AUD) to the sub-contractor for the job I could not complete because both printers were in the service centre.

    What’s even more saddening is that traditionally, I give all my ex-equipment (cameras, computers and printers) to my father to give to the orphans to use and learn with at the orphanages he works with. This was something I was especially looking forward to doing, considering the fact that I knew I would only be using the printers for 3 months, and they should still have been in very good condition upon the donation to the children.

    Laiet 10/16/10 12:50AM
  • Hate these automated call centres, what ever happened to talking to someone right away.

    brit 10/15/10 10:13AM
  • The Canon PowerShot SD1400 camera I recently acquired was physically damaged. I went onto the Web site, described my problem, and it was stated that if I sent back the camera, it would be repaired at no charge. I sent it back and then get an e-mail response saying that it's going to cost $146 to repair my camera. Which is almost the cost of a new camera.

    I contact customer service to discuss it and am told the camera had physical damage, so it's not covered by the warranty. And therefore I would have to pay to have it fixed.

    After spending about 20 minutes discussing the matter with a customer service rep and then a supervisor, I was offered a minimal discount off the repair charge, but it didn't make much of a difference.

    First let me say I've purchased several cameras and other equipment from Canon over the years. In fact as the Marketing Manager at my previous company I set up a deal to lease the Canon ImageRunner system because I was impressed by the quality of Canon Systems and believed it to be a reputable company. The situation today has caused me to question that opinion. At least of their camera division.

    With any other company I've purchased products from, if there was an issue, they sent me an RA, paid for the shipment to be returned, and fixed whatever wasn't working or replaced the item. Here, I was lead to believe that the repair was covered, paid out of my own pocket to send back the camera, only to then find out it wasn't covered and I would need to pay a ridiculous amount for a refurbished camera if I wanted it taken care of.

    I'm sorry but that's not acceptable to me. I've been a loyal Canon customer for years. Canon claims on its site that it's all about customer service but they give me a hard time over a cheap, $200 camera. It's a little absurd. Needless to say, I refused the offer and will be purchasing a Nikon replacement camera instead.

    Thanks for the crappy service Canon,

    Dan Silver

    silver870 9/23/10 8:44PM
  • Here is what I've sent in three times WITHOUT A RESPONSE except for a request to do take a survey. Our Canon ZR70MC is not recognized
    by our computer. We've tried a new firewire cord, updating drivers, even
    tried a firmware program that was suggested by a camcorder HQ web page. My
    wife downloaded one tape successfully and when she tried the next tape it
    didn't work!!! None of the other tapes we have will work either. Now
    what??? Yes, the camera is out of warranty, (never fails). I have already
    checked the hardware manager and that seems Good. I understand that there
    could be a problem with the CCD on our camera, and that you will fix the CCD
    situation for free. How do we send in our camera and do you think the CCD
    fix will take care of our problem? If not how will they notify us? How do we
    send in our camera? At this point I don't expect any response from Canon and we are shopping for a new video camera where the manufacturer has customer support that at least makes contact with their customers!

    Anonymous 9/5/10 9:47AM
  • They are too big to care about individual customers even on an issue with a $5000 lens. Switching to Nikon!

    Anonymous 9/1/10 5:26PM
  • Just want to inform management of Canon Marketing (Phils.) Inc. re: Bad experience we had with your sales consultant covering Shaw Boulevard, Pasig city.

    His inabillity to give us good services. He never comply with his promises.

    This makes us think to get other brand for our next copier. He is only good talking but as to customer needs, assistance, and service, very very poor. i want to caution your future customers, that this particular Sales Consultant is a professional liar. Because of his inability to deliver the toner, we lost some business opportunities.

    RRK Trade Marketing Services, In 7/29/10 2:03AM
  • Sir/Madam,

    Today I first called canon bangkok (27th July 2010) office and told them about the following two facts

    1. I am a tourist visiting and have a short stay
    2. I would want to get my camera serviced

    the callcenter girl told me to get to the Canon office at the BANGKOK City tower (actually she told me bangkok tower) , I took the BST and got off at the station Chong Nonsee called them again got the name of the tower once more, reached the office got the number 605 , went to the counter told the woman there that my camera Video HF-21 got drenched inside a bag in water adn there were traces of water on the lens and the LCD, if she could just get the water cleaned/wiped off. SHe went like oh we dont cover water damage if parts are not working we replace.. we instead tell you to throw the camera away.. (mind u its a camera hardly used for 20 mins) Now that was a rude reply, but being patient I asked her again .. she took it to the engineers and came back after 2 mins saying no it cant be fixed its burnt .. I asked did u even try to turn it on and she had no answer .. i said so u cant fix it and she went NO. And i returned from the canon service center with my 13 year old niece almost heart broken because the lady was rude and told that her camera should be thrown away.

    First of all , Never in my conversation did i tell her that the camera had burnt .. or was wasted .. it had fogged and all i wanted was to get it cleaned ( i really can do that myself but i thought id take it to some professionals, alas all i found was people who hardly cared)

    2ndly if this is the quality of customer service that is available in Thailand it is shameful. In a country where the King has transformed every bit of it, to see 3rd grade customer relations was a really bad experience (me and my niece were so happy to see the kings photo displayed with a canon in his hand).

    3rdly I will raise this issue with the canon HQ as well via a letter. If there is no courtesy that can be extended by people who are sitting there not caring about the fact that maybe people in front of them are in distress , such a department should be mechanized and robots should be placed there, atleast the responses would've been less rude.

    4th I will ensure that i never buy a canon product form Thailand and will publicize the facts about your customer services in my home country.

    best regards

    umayr 7/27/10 9:51AM
  • Bought a cannon s200 powershot 5 years ago , didn't use it often, but when I did it worked fine. Last year attempted to use it but it would not take pictures,could view pictures already taken but could not take new pictures, thought I mistakenly changed a setting. Today called cannon, spoke to a tech support rep he told me that he knew what the problem was, a batch of these cameras had the same problem (manufacturing problem with sensor), he proceded to tell me he was going to send me a UPS label to send camera in for Cannon to fix for free. Put me on hold, came back and told me as of March 31st they were no longer fixing these cameras either for free or for a charge. Spoke to supervisor asking about my options were, didn't want to just throw camera away. He connected me with another rep who offered me a refurbished camera as a trade in . Cheapest camera I could buy was 50% off retail price plus my camera as a trade in. Can't believe my camera was fine, problem was caused by a manufacturing defect, Cannon won't service and their solution is for me to buy one of there refurbished cameras for 50% off. Won't be buying a Cannon camera again for a very long time. I guess they haven't realizerd that if you sell it you should be able to service it, especially if you have already admitted that the problem was your fault tpo begin with. Go figure

    Anonymous 7/26/10 10:15AM
  • Bought powershot canon
    Opened box put in batteries and mem card
    error message lens error
    canon after 25 minutes to talk to a real human
    have to send camera back
    Next time buy Nikon.
    sending back for refund buying nikon

    adfdfdf 5/28/10 7:31AM
  • Customer Relations for Canon 866.886.1901

    Jim Bridger 5/26/10 1:01PM
  • This is true of each / every Canon product I ever bought: Their manuals are totally inadequate. Even though the product reviews are filled with praise, the user guides explain nothing. This company has been selling products to English speaking people for ages. Yet there is a serious lack of decent communication in the English language. It offends me, Every time I run into this I swear off Canon, and yet somehow I fall iinto their trap. A matter of adjusting image size settings on a SD940IS is never explained. Neither is how to adjust for color temperature.

    Their "user guide" never offers a phone number for the purchaser to call. As a customer I have gotten short changed by Canon. Am I the only one?

    Michael S. 5/8/10 2:48PM
  • I brought a Canon Multifunction printer on Dec 2010. Only in 4 months, the printer stopped working due to a paper jam. After I called their tech support, they tried to troubleshoot the problem on the phone, and finally stated that the printer needed repairs. I was presented 2 options
    a. Take the printer to the nearest canon service center, where they will fix it.
    b. Replace the printer with a refurbished one.

    Since my printer was only 4 months old and it was supposed to be a simple paper jam, I told the call center rep. that I prefer the first option, wherein he gave me the address of a local Canon authorized service center in New York.
    I gave the printer to the Canon authorized service center, who got back to me after a few days stating that I should take the printer back and they 'cannot fix the printer'. I had already spent $25 hauling the 30 lbs printer in a cab from 95th street to 38th street.

    I called Canon back the second time, who confirmed that the printer was within warranty, but don't know why the service center would not fix it and rather asked me to "sort it out with the service center".

    I called Canon back the third time, and this time the call center rep. responded that they had made a mistake. They thought the printer in warranty, but the previous representative thought it was not, so I was sent to a authorized service center. Didn't make sense to me.
    Subsequently, she offered me a replacement refurbismed printer, but asked me to "get the printer back from their service center" and courier it to Canon. I requested with her that the malfunctioned printer is lying at their service center, so they should deal with getting it back from there to where-ever, since I should not be the courier service between Canon and Canon service centers.
    The call center representative declined, and now I am stuck with having to arrange picking up the printer from a Canon service center (they sent me to in the first place) and ship it to Canon.

    Under their warranty terms:-
    "If shipping is involved, it is your responsibility to properly package and send the Product (at your cost) to the ASF, together with your dated proof of purchase and a complete explanation of the problem. A Product covered by this limited warranty will be repaired and returned to you without charge by the ASF."
    a. It does not mention that their Authorized Service Facility (ASF) can deny coverage
    b. And That I am thereby responsible for collecting the product from them which is still under warranty at my own cost.


    What I am hoping for -
    a. I get a replacement printer. It should not be refurbished as that could be much older than my 4 month old printer.
    b. Canon should arrange with their service center for sending the malfunctioned printer back to whichever Canon center they would want it to. i.e. I do not want to be the courier-person to pick up the printer from Canon to ship it to Canon.

    pviren 4/29/10 7:52AM
  • I ordered a Canon 40D from the USA Canon website. I asked for a 2day FedEx shipping and paid extra for shipping as well. The order was under "Administrative processing" for about 48 business hours. When I called to ask for the status, I understood that they were checking my phone number and wondering why it had a different area code than the place I was living in. Makes me wonder why someone did not pick up the phone and call me to find that out. I ordered something else from Amazon.com the same time and got it delivered exactly on time.

    I have nothing against Canon products, but these guys need better Tech/Inventory support management.

    Will never order from Canon.com ever.

    KCKC 4/27/10 3:09PM
  • My EOS 1000d, purchased in Middle East, but resold in India (8 April 2009) with a valid bill and warranty is not recognized in India. The problem started with the PCB failing and the support center told me that it will cost apprx $200 to fix it - I paid $700 to buy the damn thing! The valid warranty is not recognized here in India and I have to either get it fixed or live with a dead camera. I have decided to get it fixed. When I tried to send a mail through their Contact Us page, it turns out that the site was broken!!!

    Anyways, I have decided to never ever buy a Canon in my entire life, nor suggest to anyone in my friends and family circle to buy one.

    I hate you Canon. I really do.

    manduks 4/5/10 6:01AM
  • I have 3 Canon products at home and have had major Canon printers at work for high-volume printing.
    All DISASTERS. And Canon refuses to stand behind its product. After 2 rounds of repairs which was after SCREAMING at Customer Support for hours when they kept pushing their "coupon" to buy more of their refurbished crap, my camera still has the same problem. In other words, they never fixed it. That is that the battery, after a full recharge, would be dead again after a day. So every time I wanted to shoot a picture, I would have to find the 2 part plug and shoot tethered to the electrical outlet. I paid over $600 for this camera and this is how I have to take a picture? Not to mention it's like a full 2 seconds for the shutter release to finally snap.
    Scanner: This is the most flagrant part: After I upgraded to Mac OS 10.6, I see that they REFUSE to upgrade their driver for this scanner. In other words, even though this scanner itself is fine, they are FORCING YOU to buy a new scanner by not providing an updated driver. What kind of mean-spirited hostage-taking is this? Before you tell me that there can't be a new driver for this product, let me tell you that through (Thank God) a blog out there, I was able to simply create a new file extension, copy it to a new folder and voila! it worked. If I can figure it out, so can Canon!!! So, the reason there is no driver is because of disrespect to the consumer.
    Printer: Also after my 10.6 upgrade, my $600 i9900 pro printer which eats up about $50 /month on ink can't print! I finally find the workaround by replacing the firewire with a USB 2 cable. How on earth I ever pinned it down to that is beyond me. But it only took about 3 days of my life that I will never get back. Just writing all this makes me furious!!

    newyorknight 3/3/10 2:34PM
  • Second disappointing cameras from this comapany. No response to letters/emails.
    Avoid Canon.

    vectra 3/1/10 3:05AM
  • I bought a canon powershot a480, it went in for warranty repair 3 months later and worked a very short time. I called customer service to get it replaced as I have NO FAITH IN THEIR REPAIR DEPARTMENT. This camera is 5 months old. They offered to repair it again, they could not fix it to last the first time. What good is a camera that you do not trust? I will never consider another canon product.

    canon avoider 1/22/10 5:32PM
  • They just REFUSE to help a customer. I bought a Powershot A-480. I bought a second A-480 figuring Canon would repair the camera under warranty. I shipped the camera in perfect condition but Canon tells me the screen is cracked! And the screen isn't covered under warranty. The screen costs 25.00, Canon wants 100.00 to fix it! The camera new costs 100.00. Why would I pay the same price to repair it?

    John82654 1/6/10 11:07AM
  • customer help answers my question ONLY with a request for money! There is still time for this new owner to get a refund on this unsupported hardware.

    x 12/1/09 10:49PM
  • I have purchased canon digital ixus 980is camera from korea three month before. 2 buttons stop working after one month. When i purchase camera from korea than they tell me that its having international warranty. But when i contact in Gurgaon (INDIA) customer care than they refuse to the gurantee and treat me very badly and tell me its not working in india. Its not a good thing. I Have bill and warranty card than wtats the problem with the customer care. they are treating like i want the gurantee for my sony digicam.

    i m going through my student life and i dont want to pay money to customer care.

    Try to help me.
    Thanks
    Manoj

    Manoj 11/17/09 10:41AM
  • Terrible. Paid $550 for a Rebel XT, that went dead 14 moths later. Canon want me to pay and extra $225 to fix it, although they won;t tell me what is wrong with the camera. This is nonsense - they make a shoddy product, and then won;t stand behind it. I will NEVER buy Canon again.

    OHCelt 11/13/09 9:03AM
  • Representatives were unwilling to research the problem or ask another associate when they did not know the answer. Did not provide a meaningful solution to the problem. Essentially left me with a non -functioning device and no means to fix it. The product is still under warranty.

    Anonymous 10/29/09 11:43AM
  • Sent in a set of 7x42 awp binoculars for repair only to find out that they cannot be repaired or replaced because threy were discontinued. To get a replcement set of binoculars that are waterproof they want me to pay $1000.00 after therir generous 20% off. I was dumbfounded by the request since I only paid $500.00 for the set I wanted repaired.

    NL 10/28/09 9:20AM
  • Send a camera with Deadpixels twice and they returned it untouched, worst service ever !!!
    One month without the camera and 30£ in deliveries

    Pippo 10/12/09 11:00AM
  • I can't believe the terrible service that canon has. I bought my pixma MP 240 in March granted that is almost 7 months ago and it just started giving me a error 3 which means a paper jam and there is no paper jam anywhere. We tried everything to fix it and nothing works. Then they want you to pay them to talk to you over the phone ARE YOU KIDDING ME? Wal-mart has better customer service then this. I WILL NEVER purchase another Canon device again. I am just happy with my Epson and my Sony electronics.

    gynjer102 10/8/09 3:19PM
  • I cannot believe I am being asked to pay for technical support when a manual was not provided with the multi-funcion machine I bought. I used to sing the praises of your company, but I will be returning the machine and buying from another company.

    anonymous 10/7/09 3:16PM
  • 100% awful.

    Sent my camera in because it had a red spot in the videos, on-screen and in the files themselves.

    A month and a half later, I hadn't heard from anyone. Turns out they lost my camera. And then it was like pulling teeth to get anyone there to do anything about it. The regular reps made promises they didn't fulfill, which was maddening, and their supervisors were only slightly better because at least they apologized for being inept before doing nothing to help. "We'll contact you within 24 to 48 hours" in Canon-speak basically means.

    Owned the camera for a week and sent it in. Two months later: Nothing. These people make Comcast customer service seem like the place Jesus decided to live when he returned, while he decided that Canon customer service was not going to any paradise he knew anything about.

    Canoned! 9/27/09 4:00AM
  • I couldn't agree with you more. SHOCKED that I am being asked to pay for technical help after shelling out money for a product. If you spend a couple hundred bucks on a product, there isn't a help desk that is there as a courtesy?

    Anonymous 9/10/09 6:34PM
  • Totally upset. Cannot believe they want to charge for support.

    troubled1228 9/10/09 5:48PM
  • We have many large image runner systems throughout the organization. Once per month, we get a call for page counts from each system. Some how they got my cell number. Now I get calls every month asking for meter readings. Problem is I have nothing to do with these systems. Each month I provide the proper number and tell them to update their contact list. Now get this, after 18 months I still get a call every Monday. This is rather hard to comprehend. I will now be changing my phone number.

    Anonymous 8/31/09 6:59PM
  • I have a PIXMA 830 Printer that is about 3 months out of warranty. It won't print and when I talked with a technician, they essentially read me a script and wanted to charge me for additional information. Where can I find a customer relations telephone number for Canon that doesn't link me back to the Tech Support people?

    anonymous 6/19/09 8:07AM
  • you have to go through a stupid voice prompt.

    aargh.

    $9.99 fee.

    Anonymous 6/16/09 9:24AM
  • you need better customer service. its not fun sitting on hold for an hour just to fond they can't help you and send you to somebody else.

    Anonymous 1/12/09 10:50AM
  • all you get when you phone is Marie and she cannot understand a thing you are saying. Service should be eliminated from the dictionary

    Anne Heyes

    Anonymous 10/23/08 2:52PM
  • Submit your comment >>
  • My goodness I have never had such great technical support with any other product like I have had with my Canon Pixma printer/fax. Call was instantly connected with a person who had the patience to walk me through each step I needed to fix my problem. What a great experience.

    skrobbins31 4/27/12 10:18AM
  • Very happy with Canon tech support. When my 7-month old printer stopped working, they sent me another with no muss or fuss. When the new printer wouldn't print photos, tech support helped me figure out why and fixed it. Yeah! Good for Canon!

    elke 4/26/12 11:42AM
  • I've called numerous times with questions for tech support regarding a printer, even a year past my warranty and they've always been great to help out and I've always gotten the problem quickly resolved. Customer support people are friendly and easy to understand (speaking fluent English).

    NancyM 4/20/12 4:09PM
  • After a maddening cycle of failed attempts to reset my password, I decided to to make a call to the company. I was almost immediately connected to a wonderful lady named BARBARA. She was an immediate balm for my frazzled nerves and quickly took care of my order AND gave me instructions on how to solve my password problem. It is refreshing to have someone so very nice and capable to help with problems. THANK YOU VERY MUCH, BARBARA!

    Anonymous 4/16/12 3:45PM
  • great service. sent refurbished printer right out to replace dead printer.

    Anonymous 3/19/12 8:32AM
  • I had dropped a 70-300 mm lens of mine and the barrel lock appeared to be broken and the barrel was stuck. I filled out Canons online repair form and sent in the lens. The nearest repair center was 75 miles away in New Jersey so I sent it UPS Ground. I received a confirmation of delivery the next day and I also received an email with the repair cost. Seeing as it was out of warranty I didn't know what to expect but I was pleasantly surprised with the quote. I called their toll free number and promptly paid over the phone with the help of a very pleasant operator. i was told it would take 5 to 7 business days to receive it. Well 2 days later I had at home waiting for me my newly repaired and calibrated Lens. They did a fabulous job and an amazing turnaround.

    gtole 3/17/12 6:48AM
  • I just wanted to take the time to say job well done to Joseph station #29 I give him 10 all across the board 1000% satisfied His Supervisor name is Renee.

    Thank you thank you Joseph from station #29

    oris 3/14/12 11:04AM
  • I bought a Canon SX120is a little over 2 years ago. When it was a few months old my son was playing with it and when my husband tried to take it from him he threw it. I got the "Lens error. Restart camera" message. I knew it wouldn't be covered under warranty, but I called Canon anyway to see if they could fix it. I told the service rep what had happened and he told me to send it in anyway and if there is no visible damage they might repair it. I sent it back and had my camera back in a week and it was repaired at no charge. A few months later I dropped it on concrete and had the same problem, so I did the same thing and they sent me a refurbished camera, again no charge. I was fully prepared to pay for the repairs or buy a new camera if the repairs were too expensive, but I didn't have to. It's not my favorite camera, but I would seriously consider buying another Canon just because I was so happy with the customer service.

    lucifie 3/5/12 7:28AM
  • Excellent and friendly service. Solved my fax problem very quickly. BTW, the double #s are ignored but got to speak to a human very quickly.

    FLAjlp 2/29/12 11:51AM
  • Called Canon help #.
    Call center was busy but I was in touch with a technician within 5 minutes.
    Talked to Austin from the call center (in Virginia, I think) to troubleshoot why my brand new PIXMA MG5220 was printing headers and graphics but no text on documents. He knew his stuff and walked me through some trial and error checking. Within 20 minutes the issue had been resolved (1 ink cartridge and print head had not been aligned). Austin was polite, knowlegeable, and professional. Great customer service! Thanks Canon (and Austin)! Don't give that up.

    Anonymous 2/20/12 8:59PM
  • One of the few companies that actually care about service. I called about an issue with my camera. They were amazingly helpful. The amazing part is mainly because everyone else is hopeless. The agent went and got the camera model I had so she could help.

    Most any other company doesn't give their customer service reps a chance to be helpful.

    curiouscat 2/2/12 7:52PM
  • I just got off the phone with Canon. I was havinf trouble with my pixma and now there sending me another one free of charge. EXCELLENT customer service. I was accually surpriced how easy they were to deal with. Thanks again Canon.

    Anonymous 1/31/12 12:40PM
  • I started having problems with an old Canon A80 camera a few years back that involved a particular smearing of the image that I interpreted as the end of that camera. No big deal, it had served me well for 2 or 3 years. Being a pack-rat, I did not throw the camera away, thinking some jolt or other change may miraculously bring it back to life someday (sure . . .)

    A year or two later I happened upon a site that mentioned this exact image artifact in a similar camera, and decided to do some research. I found that Canon had, 2 or 3 years after the camera was introduced, issued a service bulletin that stated that they would repair the camera gratis, without warranty limitation.

    I called Canon, and I was easily and quickly able to get to a rep that not only understood the problem but was able to issue an RMA on the spot, even though the camera was at this point about 5 years old. Not only did they send me a prepaid shipping label, but within one week the camera was returned to me in perfect working condition. They had replaced the imaging sensor, because there had been a temperature related defect in it’s connection to the camera that had gradually caused it to fail.

    Not only did Canon own up to the problem, but they went way out of their way to resolve the issue, by essentially refurbishing the camera, which, two years after the fix, still works perfectly. The entire experience, from start to end, was first rate customer service, which now becomes a deciding factor in any purchase plans.

    Customer service and customer loyalty go hand in hand. As a consumer, I value this more than the products they represent . . .

    bart 12/31/11 11:19AM
  • Renee, I would like you know that Joseph at sta.247 was extremely helpful an polite as he walked me through my problem with my printer.He was very patient with me as I am not very tech savy.

    Mark Robinson

    Anonymous 12/30/11 6:30PM
  • Thanks for the excellent customer service in replacing my Canon PowerShot A495 under warranty! I received courteous treatment on the phone and received the replacement in just over a week after my call. RN065422

    Fred G. 12/29/11 2:36PM
  • I called concerning my Canon FS30 as to recording to the internal memory vs. the SD card and the software needed to burn a CD with the time stamp. Valeria was very patient with me and answered all my questions and even took the time to walk me through the needed steps. Thanks Valeria.

    Anonymous 12/22/11 4:40PM
  • Excellent customer service. I had a problem with my power-shot A2200 and when i contacted them, they just told me to send it and they will replace the camera. I did not have my receipt but they knew for the model that i didn't have the camera for more than a year.

    I just received my new camera in less than 2 business days and not just the camera, the original box with all the accessories. I am very pleased with the service.

    Paola 12/16/11 12:14PM
  • I would like Canon to know that Mike at Station 674 was very kind and helpful. Mike helped me and made our task very easy for me. Thank you Mike

    lafiore 11/8/11 1:30PM
  • Today I called for tech support on my copier a pixma mx882 and I was helped by Sheila at station 72 and I want to thank Sheila for her help and I want to thank Canon for having this kind of quality person working for them I was impress by her technical knowledge and her friendliness, this left me with a very good impression of Canon.
    Ps. We have very good people here in the states that can do the job, there is no need to send any jobs to india

    Anonymous 11/7/11 7:29PM
  • I have had a Pixma iP3500 for quite some time, and I am very happy with it. I upgraded to Leopard on my Mac (PPC), and for the first time loaded and tried to print a calendar on Easy-PhotoPrint EX. My first attempt produced a very washed out looking picture. Right afterwards, I printed out the same photo on Apple's Preview, and it looked great. The service rep who worked with me spent about 10 minutes with me, and was very helpful. We pinned down the problem without too much trouble, and the results are now much better. I would say that Canon puts out a very good effort, considering the fact I got 10 minutes of support time without a serial number, proof of purchase, or producing proof of registration or a receipt. There's money coming back at me. So I'm a happy camper with this particular incident. Thanks, Canon.

    Silverer 10/24/11 5:47PM
  • I AM A NOVICE WITH DIGITAL CAMERAS AND WITH COMPUTERS. DEIRDRE, THE CUSTOMER SERVICE AGENT WHO WAS HELPING ME WAS VERY PATIENT. SHE STAYED ON THE PHONE AND WALKED ME THROUGH EACH STEP UNTIL EVERYTHING WAS WORKING PERFECTLY. A VERY PLEASANT EXPERIENCE.

    Anonymous 10/6/11 9:53PM
  • TO: Supervisor Renee,

    RE: Canon representatives Joseph and Joanna

    I was having a problem printing from my desktop to my Canon printer. A window kept popping up asking me to where I wanted to send the 'fax'. My MX340 is less than a yr old and never had a problem before. Joseph spent 3 hours (collectively) with me on the phone. We finally were able to print out a "test123" page. After we got of phone I tried to print from an email and got the same problem back. I called Canon again and spoke to Joanna at 9:59pm and she stayed on the phone with me well past her 'closing time' and we figured out one small glitch to finalize the problem. Not only did I get my problem resolved but these 2 individuals were the most polite and patient customer reps that I've EVER dealt with. They were wonderful and deserve a huge thank-you!!!

    dfaulk 9/28/11 7:18AM
  • Called tech supp for help with a new multifn mx882. On hold less than a minute. Instant diagnosis; fix inside of ten minutes. Very impressive.

    Tom 9/21/11 3:33PM
  • Excellent customer service, helped me resolve my network issues with my wireless printer and help set it up, couldn't have done it without them!

    Becca 9/2/11 9:15AM
  • They are great!! After speaking to a knowledgeable support person (finally, haha) and troubleshooting I am being sent a new unit (mx320) and provided with free shipping to send my broken one.

    I was connected within five minutes to someone and was very pleased with the support I received. I am a fairly savvy computer user so I appreciated not being pandered to as well.

    n/a 8/16/11 8:23AM
  • i had the best help from Shane on installing my new printer this is my case number 3002055479 my name is nancy standhope and i cant thank him enough for his through help

    standhopetucson@comcast.net 8/11/11 6:32PM
  • bought a pixma mp495, canot say enough about the support I received from Charlie Sean and another gentlemen with trouble installing the wireless connection. All three were knowledgeable polite patient with me and professional! Thanks so much for the help am extremely pleased with this Product.

    anon 8/10/11 1:51PM
  • I guess that this will be a Positive and Negative Comment about my experiences with Canon. I've bought at least 8 of their printers and 4 of their scanners over the years and have had several of them fail for various reasons, usually an electronic fault, but Canon replaced all but one under warranty. Their drivers and software upgrades are a little difficult to download and install but if you keep calling, eventually you will connect with a helpful technical service employee who can explain the problems. A lot of times Canon does not explain the problems until you keep calling and then they will let you know how the drivers and software upgrades should really be installed. Good Printers but drivers don't always work.

    Anonymous 8/10/11 9:19AM
  • I just purchased my 2nd. Canon Printer MG5120 and the LADY who help me was absoluted GREAT. Her name was Sybil. She was easy to understand,helpful,and friendly. She is a credit to you. THANKS AGAIN

    bmw1842 7/5/11 8:41AM
  • On 6/17/11, I had the pleasure of speaking with your tech support technician Steve(from England).

    He had a world of patience with me and spoke to me in
    terms that I could understand.

    He took an extremely frustrating situation and made it easy for me to rectify my problem.

    Barbara Schorr

    bstsns2@aol.com 6/18/11 1:25PM
  • On 6/17/2001 I had a problem with my
    Canon i550 printer. I placed a call to
    your help line and I got the most helpful
    person. His name is Wilson. He was very
    patient, courteous and helpful.

    This young man rated a 10. Thank you so much
    Wilson for being so helpful.

    MR

    Anonymous 6/17/11 4:46PM
  • I just received assistance from Employee Sheila at Station 72, concerning installing my Pixma MX 420 Printer. She was patient, very helpful and professional with her instructions to me.

    I was able to complete my installation of my new printer. Please say thank you to Sheila for her help and professional service.

    Michael Hunter, Willow Spring, NC
    919-557-0549

    michael@hunter-investigations.co 6/13/11 5:03PM
  • I just spoke with your representative Sal regarding my Pixma mp610. My Name is Nelson Bennet 414-332-2125. I wanted you to know how pleased I was at his professional service and knowledge of your products. He was able to fix my printing problem and that has kept me a Canon loyal customer over the years. Thank you and and Sal.

    Nelson Bennet Sales 5/10/11 5:51PM
  • Called product information and talked to a knowledgeable operator that steered me to to the right direction I wanted. Mark 4:37 Mountain 4-25-11. I could have made a big mistake by buying a expensive to me lens that would not be usable if I upgraded cameras.

    Mark 4/25/11 3:41PM
  • I would like to give Robert at station 230 who is a technical support rep for Canon printers all in one the "praise" he deserves. After several attempts to get technical support for my Canon MX860 series, my printer was not connecting to the server in my computer network and would display "working off line". I had previously called and talked to a tech who kept me on the telephone for nearly two hours testing and retesting different ways to fix the problem. He finally gave up. I said if you give up then I need to speak to a supervisor because the printer is useless to me the way it is. After several minutes the General Manager for technical support came on the line and tried to appease me with the answer, "We have run every operating test we can and there is nothing wrong with our product". He told me to call Apple because "something" in my computer was not working. I did and they had me on the telephone another 2 hours checking "everything" to simply say, "It's not the computer." Being totally exhausted from that day's ordeal, I thought I will start again the next day talking to my internet server pprovider to see if my modem was receiving the wireless signal. Everything checked out. That person said to call Canon back and tell them it is their product and they need to fix the issue. I gathered all the strength I knew it would to take to make this phone call. I dialed the phone and was transferred to Robert at station 230, described what the prompt on the printer's display window stated and he said: "Please" go to and click on and within 20 minutes he had the printer online with the computer's network, he downloaded the printer's manual for me, he tested and rechecked every move we had made, and then lastly had me run all the systems to make sure he had fixed the problem. He would not let me go until he knew "everything" checked out and he could assure me I was in good working order. From the minute the call began, he was polite, articulate, exacting in every detail of why he was doing each step. It was as if he were sitting next to me and directing me on what to do next. He was so concise and so easy to work with. There was no frustration on either end of the line. He never once say: "Sorry, I'm not sure what more we can to resolve your problem." Robert at station 230 needs to be allowed to have inservice workshops for all the other tech's and the General Manager in technical support. He is an exemplary liaison for Canon. He is what every customer service department should have representing their company and it's products. He was very humble about how "pleased" I was with his gentle concern for me and my problem. We consumers need to always take the time when an employee does their job well to acknowledge it. He did not ask me to write this comment. Robert at Station 230 with Canon technical support you are truly "my hero".

    Anonymous 4/23/11 3:01PM
  • I had a problem - my photo printed all in green color. I called Canon's technical support and got a live person on the phone. He was instructing me every step by step what to do, until the problem was solved.
    I was pleased.

    Laura 4/4/11 2:23PM
  • i contacted customer service to get help for a tech that driving me totally crazy with frustration.i got connected to a person named JOE-STATION 63[CITS].AND HE WASGREAT!!!he was extremely helpful,patient,knowledgeable andtoyally professional.he made our entire household very happy and pleased to be a canon user."thank you joe"....

    ptr.wlsn 3/2/11 12:01PM
  • I wrote and e-mail to canon customer service for help in insatlling a printer. the response was immediate, however I still needed help, so I called the number they gave me on the e-mail - I got in touch with a gal name Meashell. Immediate help - she knew her stuff - was friedly and courteous. My problem was fixed faster than I could have imagined.

    Anonymous 2/24/11 10:59AM
  • Our new Printer/Scanner MG6120 would not hook up wirelessly due to Avast not turning off completely by checking the off box. The customer service rep spent 40 minutes walking us through the set up, getting the virus turned off in the configsys and completely solved our problem. He was very knowledgeable, courteous and easy to understand. Our customer service experience with canon was excellent.

    Anonymous 1/29/11 8:09AM
  • I am amazed and excited about the customer service I received from Charles- desk #335. He took his time to explain the different cameras and the lenses that would help me in my business. Of course now I have more to think about but at the same time I am more confident that I will make the right choice in purchasing my photography equipment. I love Canon and am glad that there are people like Charles working there who really care about their customers and answers professionally every question one has. Charles deserves a raise! Go Canon.

    Norma 1/27/11 3:02PM
  • I couldn't ask for a better outfit than Canon. I have a MX320 multifunction printer, a super machine, and the phone customer support is super -- every time I call. My color cartridge ran out, and Canon Fed Ex's me not only a new color but also a black cartridge. Good work, guys and gals. Lee Woods, Cocoa, FL

    LeeBedford 1/26/11 1:30PM
  • Great customer service. I was very very VERY happy. And it's not often I'm happy with customer service these days...

    Anonymous 1/25/11 7:54PM
  • Thank you, Canon, for keeping your customer service 800# in the USA! I was able to reach Antwoine #345 in Customer SErvice and he was able to give me, not only what I was calling about, but also he was able to give me extra, and helpful information! If this call had been an outsourced to another country, I believe I wouldn't have had this level of service, nor understanding of my problem!

    Anonymous 1/13/11 11:25AM
  • Jeremy (station 32) helped this non-tech girl get her printer/fax machine backup and running. He was professional and friendly while walking me through necessary steps to get this small business owner working again instead of spending my day running in circles. thanks

    Lori- Seattle 1/4/11 5:31PM
  • I contacted Canon support for camera's just before Thanksgiving and they were quick and pleasant!
    Had to contact them again today, 1st Monday after New Years, it took all of 30 seconds to get a live CSR on the phone that was very knowledgeable!
    GREAT JOB CANON!!!

    Policy Peddler 1/3/11 3:06PM
  • I was very pleased with the calm, reassuring advice I received! I thought I had forever lost many images from my camera, but am now quite confident that I will be able to recover them. Thanks for the friendly & competent assist!!

    Anonymous 12/31/10 4:30PM
  • J.C. and I have been calling and worked for days to get the MG6120 working but could not get it done. We were at the point of returning the MG6120 until Debbie.

    Debbie, your technical support employee helped my husband and I on the phone today to get our new Canon MG6120 that I received for Christmas up and working. She was wonderful. She was curtious, patient, and very helpful. She is one of your number one employees I am sure. We want to thank you for hiring someone of this quality.

    S. Germany 12/29/10 6:11PM
  • AWESOME!! So fast and the tech was able to fix my printing problem within minutes!! So impressed!!

    Anonymous 12/29/10 3:35PM
  • My name is Tammy Stribling I purchase a canon printer that is an all in one. I recently wanted to connect to the network so I could print documents from my wireless printer. I tried to complete this task for more than three days and was unable to connect. Until I contact a specialist (ID 28) This guy was WONDERFUL! He saw what the problem was and did everything to complete the task. He did IT! I can be in one room and print documents without connecting via USB cable. Because of him I will be purchasing extended warranity for my printer. It new but, I see there service is worth extended warranty. THANK YOU ID 28

    id28isthebestTAMMYnTEXAS 12/10/10 8:44PM
  • I am taking time out to write to let you know that i am totally impressed with canons customer service. I have no hesitation whate so ever to ever purchasing anything from canon based solely on the customer service i have just encountered from mark rep #2477, his supervisor is darion martin. I totally out of bounds with computers and this young man took approximately one and a half hour helping me. never once complaining or getting annoyed. HATs off to cannon for employing excellent reps and thanks again mr. mark. Honestly i appreciate it. Excellent excellent job.

    zinky618@aol.com 12/1/10 9:34AM
  • Canon's customer service for cameras, and combination copier/fax/scanners is outstanding. Imagine customer service reps who spoeak North American English !!! Wow !!!

    I only wish they made computers (I have a Dell - never again just because of Dell's customer service).

    artie845 11/11/10 4:29PM
  • I called Canon tech support at 11am and got right through. Marquise spent 2 hours talking me through connecting my wireless MX860. He was succint, knowledgeable, patient, and personable.

    giddie45 11/1/10 1:13PM
  • We called Canon to synch an older Canon laser printer to a new Gateway computer running Windows 7. We got someone after hours who spoke clear English and they stepped us through the process perfectly.

    Dagny 10/30/10 5:39PM
  • Tai was extremely helpful with my camcorders. ext. 2578.

    Anonymous 10/30/10 4:40PM
  • Exihibiting the patience of Job, tech support (Damon) was very helpful in completing initial set-up of my MG5220.

    Anonymous 10/27/10 8:47PM
  • Every time, my experience with Canon has been ultimate. Not only are they friendly, but respond rather quickly and always to the point, which really solved my issues. This applies to both email support and phone support. For email, they never even once used a 'template' type standard responses like 'Your query has been forwarded to the appropriate department' and other such non-sense. All other communications before purchase and after purchase have been seamless and reflect genuine professionalism.

    So far, my Canon product (a high end digital compact zoom) is working properly, so I cannot comment on their service centres. I will update this review if ever I have to visit a service center, though I wish that day will never come!

    Derek 10/24/10 12:40PM
  • We have had two digital cameras made by Canon over the past 2 years. I was on a steep learning curve to learn to take really good food photography as soon as I could (realizing that this usually takes many years). Not only were the Virginia camera support center people prompt, intelligent and responsive, they knew their product and many of them were professional photographers who shared ideas and hints. I tend to be very picky but I could not find a significant weakness in my experience except for their not warning me not to leave my camera in the back of a taxicab.

    BarkingDog 10/19/10 2:40PM
  • I have just completed a service call with Mr Roy with the canon Digeal Rebal XT area and he was just GREAT with his customer service and knowledge of the product Canon has a great employee with Roy keep up the good work

    Mr Roy 10/12/10 9:06AM
  • I was very satisfied with the help I receeved when I called for help with my printer. I was having a problem with my fax and even though it took two days the problem was eventually solved. I was very happy. Thank you

    mariongrega@yahoo.com 10/10/10 11:59AM
  • I would like to express a sincere thank you to Canon Customer Service and Repair. I am a long time committed customer to Canon and recently sent one of our cameras in for repair. Repair Number CS498180....a POWER SHOT A75 that was like brand new...with very little use.
    The gentleman that originally spoke to me in customer service was absolutley awesome. He was very reponsive and acted way faster than I every thought would happen. The camera was fixed and sent back to me (no charge)....I am extremely satisfied with this service. Thanks again

    Mad Mapper 10/8/10 11:37AM
  • Wow! The customer svc and tech help at Canon are one of the most pleasant and friendliest people I have ever talked on the phone. They listened to my concern seriously and were very helpful.

    CYK 10/6/10 5:18PM
  • It gives me great pleasure to write a testimonial for Canon Care Centre at Pune, India.

    Recently the lens and flash of my camera (SX200 IS), all of a sudden started giving problems. I was very disheartened because it happened in just less than one year of purchase of the camera. I was disappointed to the extent that I was reluctant to explore the option of servicing it at the Canon Care Centre.




    However, after giving a second thought I decided to take a chance and contacted Canon Care Centre at Mukund Nagar, Pune.




    Ms. Sonali Deng, the executive at CCC, Pune with whom I interacted was extremely cordial and promised me that I will get the entire lens system replaced. The job was done before time and as promised I got the lens replaced. My “SX200 IS" has now got a second lease of life! I sincerely thank Ms. Sonali and the ENTIRE staff at Canon Care Centre, Pune, who worked on my camera for doing an excellent job!

    In the mean time, I explored the net for after sales service experiences of customers of various popular brands and I notice that Canon comes out with flying colors in after sales service.

    On the other front, after having pathetic experience of HP printers twice, my wife advised me to switch to Canon and my third printer, which is a Canon, is doing great for the last three years.

    I assure you that my next camera, which is going to be a DSLR, will also be from Canon too...

    Rajeev Upadhye 9/29/10 1:51AM
  • Called with an issue for our monster fax machine & patient support tech worked thru issue for us. A+ -- makes you want to forget HP entirely.

    chips12 9/28/10 3:18PM
  • I just had a great experience with Canon support. The womem worked with me for over 1 hour and we finally found some weird confict that was affecting the printer. Its fixed and works perfectly!
    And she was in Virginia!
    Ken

    Anonymous 9/15/10 11:23AM
  • on 9/14/2010 I contacted canon tech support twice. The first representative, who gave the name Debbie spoke to me like I was intruding on her down time and as if I was the Village idiot.

    The second tech "Marquis" x 2326 was patient, knowlegeable, courteous and most helpful. On a scale of 1 - 10 ten being the best he was a 15.

    He got me up and going. My rating is for the second tech. There is no rating low enough for the first.

    Appreciatesgoodservice 9/14/10 6:06PM
  • My three year old MP830 printer did not work correctly with Windows 7. I called Canon Support last night, and the tech walked me through downloading MP Navigator and a driver that would fix the problem. The entire process took about 15 minutes, and I wasn't charged a dime. It was a true pleasure speaking with an American tech agent, I understood him, and he understood me. Thanks again Canon.

    sky 9/9/10 5:34PM
  • Brenda helped me connect my 2004 Canon MP390 printer to my new Windows 7 computer. Without her help, I would've NEVER gotten this done! (I had no idea what a printer driver was.) She was so nice, patient, & knowledgeable! THANK YOU SO MUCH, BRENDA!!!

    Karen 9/8/10 10:44AM
  • I would like management to know that I spoke with a gentleman named Tommy from Virginia last week. He was so very helpful in solving my problem with my Canon MP620B. He was very patient in explaining everything that needed to be done. More companies sould have employees that will take time with the customers. It also was nice talking to someone that spoke english unlike some other companies!!!
    Sincerely, Pat from Illinois

    Pat 8/22/10 10:16AM
  • Thank you Canon for providing live customer support for people like me who are dyslexic it is vital. I called today about an issue with my old camera and also instructions on my new camera that were not included in the manuel.

    As always your customer service rep named Roy in Chesapeake office was very polite, helpful and answered all my questions in a patient manner.

    I will continue to buy Canon camera partly due to their superb functioning and partly due to your available superb customer service. Again thank you for supporting your products not only by the net but with actual American workers.

    Sharlene Neal
    Greenfield Ma

    sonje1234@yahoo.com 8/19/10 8:25AM
  • Joanna with cannon at technical support was excellent. She really help me troubleshoot my printer. She is also sending me out to my nearest service rep since we weren't able to resolve the issue.

    lak3rgrl34 8/17/10 10:01PM
  • Most helpful customer support I have worked with. My printer was missing a part, they are mailing me a new printer free of charge. How many other companies would do that?

    Anonymous 8/17/10 10:07AM
  • Just spoke to Phil about software connected to the 5D mark II- he was very nice, helpful, and easy to talk to about the confusion Thanks Phil!

    Anonymous 8/14/10 11:52AM
  • Today I had a wonderful experience with a tech support lady named Vicki. She spent a great deal of time and patience helping this computer-illiterate old lady re-install our Canon printer after an authorized Mac repair service disabled it. She was very knowledgeable and tolerant of my stumbling attempts. It took nearly an hour and several repeated tries to correct the problem, but even her tone of voice was calm and reassuring.

    Thank you, Vicki!!!!!!!!!

    Anonymous 8/11/10 2:04PM
  • Bill at station 252 just spent a lot of time helping me download my CanoScan Lide 500F on my new I Mac. He could not have been more helpful. He deserves an A+. He was patient and nice when I made mistakes and we had to start all over. You are fortunate to have such an excellent employee.
    Marilyn Smotherman
    marilyn.smotherman@sbcglobal.net.

    canon canoscan 7/23/10 3:34PM
  • I am not sure if this will be directed to the right department, but here it goes.

    We purchased a new image class D340 printer only to find out that it would not work on our new window7 computer. We requested help via net and Naomi sent a link to get this on our computer via local network.

    Today I talked with Wayne and he was very helpfull in helping me to install the necessary dowload software needed. It was a pleasure talking with him, and as an added feature his english was perfect....I could expect no less since he was domiciled in the United States. Thanks Canon for keeping your tech help in America, and thank you Mr. Hill for having such a capable person as Wayne in your employ.

    Michael

    Anonymous 7/22/10 10:07AM
  • I had a Canon Powershot S1 that was going on four years old. The CCD went bad and Canon had a recall and would fix it for free. Well, that was nice, they didn't have to do that and the customer service people were so pleasant and helpful. So, I sent it in and waited. And you know what that company did?

    I get this box in the mail and open it up and there is this letter about how they don't have the parts and aren't sure when they are going to get them so...they give me a NEW Powershot S5 AND apologize for the inconvenience to me. Imagine that... Canon has a customer for life... I called that company back up and went as high as I could get

    Cann 7/17/10 5:59AM
  • After much searching for a phone number I came across this site. Darryl was very helpful and eventhough we could fix the problem he did send me am new ink cartridge for replacement. This service was much better than one of the other sites that wanted me to pay before a tech would even chat online with me.

    Thanks again Darryl!!

    Ms Clay 6/21/10 3:19PM
  • Darin walked me through setting up the fax on my multifunction printer. He was patient, articulate and knowledgeable. I couldn't have done it without him. The manual was extremely poor, obviously not written by an American, and I couldn't follow it.

    connwoman 6/11/10 12:56PM
  • I have a Canon Camcorder model DC-20 that's several years old for which I had never used the memory card option, only the DVD. John took my call and provided a ton of helpful information in non-technical language that I could easily understand. His product advice saved me from the mistake of purchasing accessories that would not work with this older model, then advised me of the correct products, the maximum memory card capacity, and their functionality. This was terrific customer service, all in a matter of minutes. Way to go, Canon! I will remain a loyal Canon customer!

    Dave Lawson 5/27/10 9:32AM
  • Ok I spoke to a Mike, employee #270 on May 18, 2010. Very nice, helpful and knowledgeable. I wanted to go to customerfeedbackcits@canon.com, but to no avail! So, here is my compliment, hope it gets to his supervisor, as I told him I was gonna write. I really appreciated all he did for me. Sincerely, Sherry

    sher 5/22/10 8:56AM
  • I want to recognize Nicole in the repair dept. for exceptional service. I have called canon several times inquiring about a camera before making a purchase. One of the things I wanting to know was if the EOS I was looking at had a particular focusing feature. The dept. of general product information, told me that the EOS I was looking at did not have the focusing feature I was looking for. I was looking into needlessly placing a grid in my new camera which led me to the repair dept. Nicole told me that I didn't need to place a plastic grid in my new camera because the camera had the feature I was looking for. Nicole went the extra mile and told me exactly how to find the feature on my new camera. I am very grateful to this young lady for taking the time to help me and for going beyond her dept. She could have easily transferred me to general info and I would be back to square one looking at a plastic grid to place inside my new camera. Thanks Nicole in the repair dept.! Very grateful, M. Stoffer from Oh

    Mona Stoffer 5/18/10 12:31PM
  • I had a hard time finding a phone number for Canon elsewhere, so I was happy to find this site. Initally I was annoyed by the automated voice that kept asking me to say why I was calling, the model number, etc. But it went pretty smoothly, and I was able to speak to someone quickly. A guy named Sean picked up and answered my question. Thanks!

    Anonymous 5/7/10 10:21AM
  • I have a Canon PowerShot A1100IS camera. I use it on my recent trip to Argentina and Chile. In the process of up loading my pictures. I did not have any difficulty until the one 2GB card that was full. The camera in display mode said no pictures found. I connected the camera to my computer and again no pictures found but said card was full. I thought all was lost and hundreds of photos were GONE. I call Canon technical support and was connected to Ashley. She was of tremendous help we pluged in the memory card directly into the computer and the pictures came up. Then Ashley helped me install ZoomBrowser EX. Ashley saved the day I can not tell you how thankful I was. She was most professional, polite and patient. Ashley is real credit as a member of the Canon Technical Support staff.

    World Traveler 4/11/10 11:08AM
  • To Whom it May Concern;

    Today, I received excellent tech support regarding certain issues I have been having with the fax software in my Pixma MX330 All-In-One printer/fax.

    Rick, at station 48, was exceptionally astute in analyzing several problems I've had while trying to send faxes, and helped me get to know my fax program better.

    He walked me through finding a better process to send multi-page faxes, and helped me find a way to add a cover page without the Windows 2007 cover page option. Rick also helped me reset the fax transmission speed; which was set to the standard analog setting. He explained to me that since my computer is on an internet connection it is digital, and would have trouble communicating at the speed it was set on. This solved the problem.

    I am now so happy with my Canon product I will be glad to recommend one to whoever asks, thanks to Rick's knowledge and expertise. It was a real pleasure working with him.

    Sincerely,
    Robin M. Sealander

    Robin 4/5/10 1:27PM
  • I just got off the phone with customer service technician Tony at Station 236. He was one of the best techs I've ever talked to.He was organized, clear, and patient. We need more people like him!

    Selling the product is only the first step in establishing your reputation. Without meaningful tech support, you are doomed.
    Thank you for hiring Tony.

    Tony 3/29/10 1:37PM
  • Keneesha was patient, courteous and most of all quite knowledgeable of the problem and had my scanner up and running in minutes.

    JT 3/15/10 9:52AM
  • I completed a serevice for my Pixma MX700 with Justin in your tech support center. He was more than helpful in carefully walking me throuch the necessary steps to get my phone and fax machine working separately and to my great satisfaction.
    I hope Paul, Justin's supervisor, will get tjhis messsage and give him the appropriste rewards.

    Dr. Mel Allerhand 2/22/10 6:00PM
  • I would like to recognize Karl from station 221. I think he spent 1 1/2 hours on the phone to help me reconnect to my wireless printer and problem solve issues that I was having with my printer. I did not feel rushed, as I am not technically savvy. He reassured me that we would resolve the problem and we did at this stage. I am under warrantee so he was able to replace a part that appears to not be working. He then encouraged me to call again when the part came in for assistance or if I had problems. I was so thoroughly impressed with the unbelievable knowledge and patience he had. He is truly an asset to your company. Thank you Karl and Canon. Sincerely, Pauline Portell pprintcess@yahoo.com

    Pauline 2/17/10 9:36PM
  • I was quite frustrated at not being able to get my pictures onto my computer after having had no past problems.
    So I called Canon.
    Vernon was terrific. Polite, friendly, knowledgable and patient.
    A wonderful experience -
    Thank you Vernon -
    Thank you Canon.

    Anonymous 2/11/10 5:56PM
  • Kennesha just solved my scanner problem efficiently and courteously. She is very conversant with the Macintosh o.s.and she impressed me with her knowledge.

    truckeedic 1/5/10 2:57PM
  • I've dealt with Canon tech support several times, and it has been a pleasant experience each time. The people are friendly, helpful, and knowledgeable. In one case a suggestion led to me not needing to send a camera in for repair. Top notch.

    nomdeploom 1/4/10 4:28PM
  • My Canon camera died, so I checked their website to see what was wrong. It quickly told me the camera problem might be a recall and told me a phone number to call. The man was helpful and explanatory, took my email address. Canon emailed me shipping labels (free), then the camera was quickly fixed and sent back to me (also free).
    Not sure I've had a truly pleasant customer service experience with anything, ever, until now. So maybe I just got lucky, but I am giving credit where credit is due, because they earned it and it was totally unexpected.

    Anonymous 12/22/09 8:20PM
  • I requested help on correcting a digital photo in my A720IS camera. I received the information quickly. The support technician was knowledgeable and courteous. Thank You.

    kaydle50 12/15/09 2:11PM
  • My experiences with Canon have always been extremely positive. They set the bar that I use to measure other companies. Years ago I purchased a MultiPass MP730 all-in-one printer from them. I called for assistance in setting it up. My first pleasant surprise was how quickly I reached a person. The technician walked me through the process, step by step, and was very patient. After 5 years the printer is still working. This was a very positive experience so when I needed a digital camera I purchased a Canon. I also bought one for my brother as a gift. His camera experienced a problem after several years and past the warranty period. He contacted them. Despite the fact that it was out of warranty by at least 2 years, they were aware of an issue with one of the components so they repaired the camera at no charge. He wasn't aware of the component issue so this showed honesty on their part. Further, he said that they kept him informed throughout the process, paid for the return shipping and referred to him as a 'valued customer' in their communications. I think they do value their customers even us ordinary folks, not just people with high profiles or lots of money.

    Anonymous 12/13/09 9:25AM
  • Fast turnaround and excellent service.

    CI1 11/12/09 11:40AM
  • Less than 12 minutes start to finish---real people who speak English. There is no charge for the call if your product is still under warranty. Very satisfied customer.

    Anonymous 11/10/09 10:52AM
  • PRO COMMENTS: Having installed Windows 7, my 2 ½ year old Pixma MP500 multifunction printer needed new drivers.

    I called Canon twice.

    The first time was to order a driver and miscellaneous software CD. I was speaking with a live person in Virginia well within a minute. The rep was polite, knowledgeable, and efficient. He had a CD in the mail later that day. (I called back a day later to verify.)

    In the meantime, I needed help to install the Windows 7 version printer driver and separate scanner software downloaded from the Canon Website. That’s when I called back the second time. Again I was speaking to a live support technician in Virginia – this time within 90 seconds. Again he was very knowledgeable, polite, patient, easy to understand (no show-off technical jargon, and efficient. He guided me through the problem and waited with me while I tested the print and scan functions.

    CON COMMENTS: NONE. My Canon support experience was quick, pleasant, and 100% productive. Excellent.

    uncle Alan 11/3/09 3:34PM
  • quick service, polite, and able to direct me in the appropriate steps i had to take to fix the camer

    craiggery 8/9/09 10:47AM
  • Excellent service today on a 3-yr old defective camera. I was talking to a technician within a minute who ran me through a test and determined that the camera would be fixed for free.

    aseg 8/5/09 8:13PM
  • Canon has treated me very well in my dealings with them. I had a battery grip for my camera that had a known problem and even though it was out of warranty they repaired it at no charge to me. Customer service is always quick to answer their phones and they will call you back if they say that they are going to do that.

    old_guy 8/5/09 2:01PM
  • once I got through, not too long either, support was great!

    Anonymous 6/16/09 9:49AM
  • quick help. Friendly. Thorough. Not the usual customer support experience i have had with other companies. Thank you.

    mx860 6/9/09 9:54AM
  • I have never experienced such quick, helpful technical support for any product as I did with Canon. The process for sending the camera for repair, the knowledgeable technician and the quick response time were amazing! Great job, Canon!

    Pam 5/20/09 5:28PM
  • This was my first time calling for help. I was AMAZED by not having to wait on hold forever. The technician, Darren (at the Virginia center) answered my call on the very first ring. Within less than a minute, he guided me through resetting a menu option that was causing a problem with my new Canon D40 digital SLR.

    THANK YOU!

    J. Mason

    J. Mason (Las Cruces, NM) 5/1/09 2:33PM
  • Fantastic. Spoke English, no wait, and had thorough product knowledge! I'd buy any canon product with this kind of support.

    Anonymous 3/25/09 10:07AM
  • I just had an excellent experience with Canon! Both of the techs that I spoke with were from the US and spoke English. They were very helpful and I only waited one minute or so for the techs to answer.

    Anonymous 2/18/09 9:00AM
  • Called to get non-standard installation of software on windows 2003 server operational. Refreshing to connect quickly (admittedly, on a Friday night) to a very knowledgeable tech named David in their Virgina facility. He knew right where to go in an OS that was outside of the areas they support and together we found the services needed to get the camera connected.

    anonymous 2/13/09 8:33PM
  • Lester was very helpful and patient. I now can scan pictures. Thank you. Finding your contact phone number was the biggest problem.

    Marycaresmuch@yahoo.com 1/26/09 3:09PM
  • Everything was fine. I had great customer service. Everytime I speak to someone there I get really knowledgeable people.

    Anonymous 11/13/08 8:05AM


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