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Canon

Customer Service Ratings and Comments

Canon is ranked #8 out of the 233 companies that have a CustomerServiceScoreboard.com rating with an overall score of 121.09 out of a possible 200. This score rates Canon customer service and customer support as Acceptable.

NEGATIVE Comments

20 Negative Comments out of 43 Total Comments is 46.51%.

POSITIVE Comments

23 Positive Comments out of 43 Total Comments is 53.49%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Acceptable Overall Customer Service Rating
  • Submit your comment >>
  • I have 3 Canon products at home and have had major Canon printers at work for high-volume printing.
    All DISASTERS. And Canon refuses to stand behind its product. After 2 rounds of repairs which was after SCREAMING at Customer Support for hours when they kept pushing their "coupon" to buy more of their refurbished crap, my camera still has the same problem. In other words, they never fixed it. That is that the battery, after a full recharge, would be dead again after a day. So every time I wanted to shoot a picture, I would have to find the 2 part plug and shoot tethered to the electrical outlet. I paid over $600 for this camera and this is how I have to take a picture? Not to mention it's like a full 2 seconds for the shutter release to finally snap.
    Scanner: This is the most flagrant part: After I upgraded to Mac OS 10.6, I see that they REFUSE to upgrade their driver for this scanner. In other words, even though this scanner itself is fine, they are FORCING YOU to buy a new scanner by not providing an updated driver. What kind of mean-spirited hostage-taking is this? Before you tell me that there can't be a new driver for this product, let me tell you that through (Thank God) a blog out there, I was able to simply create a new file extension, copy it to a new folder and voila! it worked. If I can figure it out, so can Canon!!! So, the reason there is no driver is because of disrespect to the consumer.
    Printer: Also after my 10.6 upgrade, my $600 i9900 pro printer which eats up about $50 /month on ink can't print! I finally find the workaround by replacing the firewire with a USB 2 cable. How on earth I ever pinned it down to that is beyond me. But it only took about 3 days of my life that I will never get back. Just writing all this makes me furious!!

    newyorknight 3/3/10 2:34PM

  • Second disappointing cameras from this comapany. No response to letters/emails.
    Avoid Canon.

    vectra 3/1/10 3:05AM

  • I bought a canon powershot a480, it went in for warranty repair 3 months later and worked a very short time. I called customer service to get it replaced as I have NO FAITH IN THEIR REPAIR DEPARTMENT. This camera is 5 months old. They offered to repair it again, they could not fix it to last the first time. What good is a camera that you do not trust? I will never consider another canon product.

    canon avoider 1/22/10 5:32PM

  • They just REFUSE to help a customer. I bought a Powershot A-480. I bought a second A-480 figuring Canon would repair the camera under warranty. I shipped the camera in perfect condition but Canon tells me the screen is cracked! And the screen isn't covered under warranty. The screen costs 25.00, Canon wants 100.00 to fix it! The camera new costs 100.00. Why would I pay the same price to repair it?

    John82654 1/6/10 11:07AM

  • customer help answers my question ONLY with a request for money! There is still time for this new owner to get a refund on this unsupported hardware.

    x 12/1/09 10:49PM

  • I have purchased canon digital ixus 980is camera from korea three month before. 2 buttons stop working after one month. When i purchase camera from korea than they tell me that its having international warranty. But when i contact in Gurgaon (INDIA) customer care than they refuse to the gurantee and treat me very badly and tell me its not working in india. Its not a good thing. I Have bill and warranty card than wtats the problem with the customer care. they are treating like i want the gurantee for my sony digicam.

    i m going through my student life and i dont want to pay money to customer care.

    Try to help me.
    Thanks
    Manoj

    Manoj 11/17/09 10:41AM

  • Terrible. Paid $550 for a Rebel XT, that went dead 14 moths later. Canon want me to pay and extra $225 to fix it, although they won;t tell me what is wrong with the camera. This is nonsense - they make a shoddy product, and then won;t stand behind it. I will NEVER buy Canon again.

    OHCelt 11/13/09 9:03AM

  • Representatives were unwilling to research the problem or ask another associate when they did not know the answer. Did not provide a meaningful solution to the problem. Essentially left me with a non -functioning device and no means to fix it. The product is still under warranty.

    Anonymous 10/29/09 11:43AM

  • Sent in a set of 7x42 awp binoculars for repair only to find out that they cannot be repaired or replaced because threy were discontinued. To get a replcement set of binoculars that are waterproof they want me to pay $1000.00 after therir generous 20% off. I was dumbfounded by the request since I only paid $500.00 for the set I wanted repaired.

    NL 10/28/09 9:20AM

  • Send a camera with Deadpixels twice and they returned it untouched, worst service ever !!!
    One month without the camera and 30£ in deliveries

    Pippo 10/12/09 11:00AM

  • I can't believe the terrible service that canon has. I bought my pixma MP 240 in March granted that is almost 7 months ago and it just started giving me a error 3 which means a paper jam and there is no paper jam anywhere. We tried everything to fix it and nothing works. Then they want you to pay them to talk to you over the phone ARE YOU KIDDING ME? Wal-mart has better customer service then this. I WILL NEVER purchase another Canon device again. I am just happy with my Epson and my Sony electronics.

    gynjer102 10/8/09 3:19PM

  • I cannot believe I am being asked to pay for technical support when a manual was not provided with the multi-funcion machine I bought. I used to sing the praises of your company, but I will be returning the machine and buying from another company.

    anonymous 10/7/09 3:16PM

  • 100% awful.

    Sent my camera in because it had a red spot in the videos, on-screen and in the files themselves.

    A month and a half later, I hadn't heard from anyone. Turns out they lost my camera. And then it was like pulling teeth to get anyone there to do anything about it. The regular reps made promises they didn't fulfill, which was maddening, and their supervisors were only slightly better because at least they apologized for being inept before doing nothing to help. "We'll contact you within 24 to 48 hours" in Canon-speak basically means.

    Owned the camera for a week and sent it in. Two months later: Nothing. These people make Comcast customer service seem like the place Jesus decided to live when he returned, while he decided that Canon customer service was not going to any paradise he knew anything about.

    Canoned! 9/27/09 4:00AM

  • I couldn't agree with you more. SHOCKED that I am being asked to pay for technical help after shelling out money for a product. If you spend a couple hundred bucks on a product, there isn't a help desk that is there as a courtesy?

    Anonymous 9/10/09 6:34PM

  • Totally upset. Cannot believe they want to charge for support.

    troubled1228 9/10/09 5:48PM

  • We have many large image runner systems throughout the organization. Once per month, we get a call for page counts from each system. Some how they got my cell number. Now I get calls every month asking for meter readings. Problem is I have nothing to do with these systems. Each month I provide the proper number and tell them to update their contact list. Now get this, after 18 months I still get a call every Monday. This is rather hard to comprehend. I will now be changing my phone number.

    Anonymous 8/31/09 6:59PM

  • I have a PIXMA 830 Printer that is about 3 months out of warranty. It won't print and when I talked with a technician, they essentially read me a script and wanted to charge me for additional information. Where can I find a customer relations telephone number for Canon that doesn't link me back to the Tech Support people?

    anonymous 6/19/09 8:07AM

  • you have to go through a stupid voice prompt.

    aargh.

    $9.99 fee.

    Anonymous 6/16/09 9:24AM

  • you need better customer service. its not fun sitting on hold for an hour just to fond they can't help you and send you to somebody else.

    Anonymous 1/12/09 10:50AM

  • all you get when you phone is Marie and she cannot understand a thing you are saying. Service should be eliminated from the dictionary

    Anne Heyes

    Anonymous 10/23/08 2:52PM

  • Submit your comment >>
  • I completed a serevice for my Pixma MX700 with Justin in your tech support center. He was more than helpful in carefully walking me throuch the necessary steps to get my phone and fax machine working separately and to my great satisfaction.
    I hope Paul, Justin's supervisor, will get tjhis messsage and give him the appropriste rewards.

    Dr. Mel Allerhand 2/22/10 6:00PM

  • I would like to recognize Karl from station 221. I think he spent 1 1/2 hours on the phone to help me reconnect to my wireless printer and problem solve issues that I was having with my printer. I did not feel rushed, as I am not technically savvy. He reassured me that we would resolve the problem and we did at this stage. I am under warrantee so he was able to replace a part that appears to not be working. He then encouraged me to call again when the part came in for assistance or if I had problems. I was so thoroughly impressed with the unbelievable knowledge and patience he had. He is truly an asset to your company. Thank you Karl and Canon. Sincerely, Pauline Portell pprintcess@yahoo.com

    Pauline 2/17/10 9:36PM

  • I was quite frustrated at not being able to get my pictures onto my computer after having had no past problems.
    So I called Canon.
    Vernon was terrific. Polite, friendly, knowledgable and patient.
    A wonderful experience -
    Thank you Vernon -
    Thank you Canon.

    Anonymous 2/11/10 5:56PM

  • Kennesha just solved my scanner problem efficiently and courteously. She is very conversant with the Macintosh o.s.and she impressed me with her knowledge.

    truckeedic 1/5/10 2:57PM

  • I've dealt with Canon tech support several times, and it has been a pleasant experience each time. The people are friendly, helpful, and knowledgeable. In one case a suggestion led to me not needing to send a camera in for repair. Top notch.

    nomdeploom 1/4/10 4:28PM

  • My Canon camera died, so I checked their website to see what was wrong. It quickly told me the camera problem might be a recall and told me a phone number to call. The man was helpful and explanatory, took my email address. Canon emailed me shipping labels (free), then the camera was quickly fixed and sent back to me (also free).
    Not sure I've had a truly pleasant customer service experience with anything, ever, until now. So maybe I just got lucky, but I am giving credit where credit is due, because they earned it and it was totally unexpected.

    Anonymous 12/22/09 8:20PM

  • I requested help on correcting a digital photo in my A720IS camera. I received the information quickly. The support technician was knowledgeable and courteous. Thank You.

    kaydle50 12/15/09 2:11PM

  • My experiences with Canon have always been extremely positive. They set the bar that I use to measure other companies. Years ago I purchased a MultiPass MP730 all-in-one printer from them. I called for assistance in setting it up. My first pleasant surprise was how quickly I reached a person. The technician walked me through the process, step by step, and was very patient. After 5 years the printer is still working. This was a very positive experience so when I needed a digital camera I purchased a Canon. I also bought one for my brother as a gift. His camera experienced a problem after several years and past the warranty period. He contacted them. Despite the fact that it was out of warranty by at least 2 years, they were aware of an issue with one of the components so they repaired the camera at no charge. He wasn't aware of the component issue so this showed honesty on their part. Further, he said that they kept him informed throughout the process, paid for the return shipping and referred to him as a 'valued customer' in their communications. I think they do value their customers even us ordinary folks, not just people with high profiles or lots of money.

    Anonymous 12/13/09 9:25AM

  • Fast turnaround and excellent service.

    CI1 11/12/09 11:40AM

  • Less than 12 minutes start to finish---real people who speak English. There is no charge for the call if your product is still under warranty. Very satisfied customer.

    Anonymous 11/10/09 10:52AM

  • PRO COMMENTS: Having installed Windows 7, my 2 ½ year old Pixma MP500 multifunction printer needed new drivers.

    I called Canon twice.

    The first time was to order a driver and miscellaneous software CD. I was speaking with a live person in Virginia well within a minute. The rep was polite, knowledgeable, and efficient. He had a CD in the mail later that day. (I called back a day later to verify.)

    In the meantime, I needed help to install the Windows 7 version printer driver and separate scanner software downloaded from the Canon Website. That’s when I called back the second time. Again I was speaking to a live support technician in Virginia – this time within 90 seconds. Again he was very knowledgeable, polite, patient, easy to understand (no show-off technical jargon, and efficient. He guided me through the problem and waited with me while I tested the print and scan functions.

    CON COMMENTS: NONE. My Canon support experience was quick, pleasant, and 100% productive. Excellent.

    uncle Alan 11/3/09 3:34PM

  • quick service, polite, and able to direct me in the appropriate steps i had to take to fix the camer

    craiggery 8/9/09 10:47AM

  • Excellent service today on a 3-yr old defective camera. I was talking to a technician within a minute who ran me through a test and determined that the camera would be fixed for free.

    aseg 8/5/09 8:13PM

  • Canon has treated me very well in my dealings with them. I had a battery grip for my camera that had a known problem and even though it was out of warranty they repaired it at no charge to me. Customer service is always quick to answer their phones and they will call you back if they say that they are going to do that.

    old_guy 8/5/09 2:01PM

  • once I got through, not too long either, support was great!

    Anonymous 6/16/09 9:49AM

  • quick help. Friendly. Thorough. Not the usual customer support experience i have had with other companies. Thank you.

    mx860 6/9/09 9:54AM

  • I have never experienced such quick, helpful technical support for any product as I did with Canon. The process for sending the camera for repair, the knowledgeable technician and the quick response time were amazing! Great job, Canon!

    Pam 5/20/09 5:28PM

  • This was my first time calling for help. I was AMAZED by not having to wait on hold forever. The technician, Darren (at the Virginia center) answered my call on the very first ring. Within less than a minute, he guided me through resetting a menu option that was causing a problem with my new Canon D40 digital SLR.

    THANK YOU!

    J. Mason

    J. Mason (Las Cruces, NM) 5/1/09 2:33PM

  • Fantastic. Spoke English, no wait, and had thorough product knowledge! I'd buy any canon product with this kind of support.

    Anonymous 3/25/09 10:07AM

  • I just had an excellent experience with Canon! Both of the techs that I spoke with were from the US and spoke English. They were very helpful and I only waited one minute or so for the techs to answer.

    Anonymous 2/18/09 9:00AM

  • Called to get non-standard installation of software on windows 2003 server operational. Refreshing to connect quickly (admittedly, on a Friday night) to a very knowledgeable tech named David in their Virgina facility. He knew right where to go in an OS that was outside of the areas they support and together we found the services needed to get the camera connected.

    anonymous 2/13/09 8:33PM

  • Lester was very helpful and patient. I now can scan pictures. Thank you. Finding your contact phone number was the biggest problem.

    Marycaresmuch@yahoo.com 1/26/09 3:09PM

  • Everything was fine. I had great customer service. Everytime I speak to someone there I get really knowledgeable people.

    Anonymous 11/13/08 8:05AM



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